HP ElitePad 900 User Manual

HP ElitePad 900

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2013

Document Part Number: 698484-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Front ....................................................................................................................................... 4

Rear ....................................................................................................................................... 5

Top ........................................................................................................................................ 6

Bottom .................................................................................................................................... 7

3 Illustrated parts catalog .................................................................................................... 8

Service tag .............................................................................................................................. 8

Computer major components ..................................................................................................... 9

Adapter cables ...................................................................................................................... 11

Docking station and accessories .............................................................................................. 12

Miscellaneous parts ................................................................................................................ 13

Power components ................................................................................................................. 15

Sequential part number listing .................................................................................................. 16

4 Removal and replacement procedures ............................................................................ 20

Preliminary replacement requirements ....................................................................................... 20

Tools required ......................................................................................................... 20

Service considerations ............................................................................................. 20

Plastic parts ............................................................................................. 20

Cables and connectors ............................................................................. 20

Drive handling ......................................................................................... 21

Grounding guidelines .............................................................................................. 21

Electrostatic discharge damage .................................................................. 21

Packaging and transporting guidelines ........................................ 23

Component replacement procedures ........................................................................................ 25

Service tag ............................................................................................................. 25

Display assembly .................................................................................................... 26

WWAN module ..................................................................................................... 34

GPS module ........................................................................................................... 36

Volume button board ............................................................................................... 38

WLAN module ........................................................................................................ 40

System board ......................................................................................................... 42

Microphones .......................................................................................................... 47

Webcams .............................................................................................................. 48

Communications cable ............................................................................................. 50

Power button board ................................................................................................. 51

WLAN ribbon cable ................................................................................................ 52

Battery ................................................................................................................... 54

WLAN antenna ...................................................................................................... 55

Docking connector cable .......................................................................................... 56

Speaker assembly ................................................................................................... 58

5 HP BIOS Settings ............................................................................................................ 59

Using HP BIOS Settings ........................................................................................................... 59

Starting HP BIOS Settings ......................................................................................... 59

View Information ...................................................................................... 59

BIOS Settings ........................................................................................... 60

Boot options ............................................................................. 60

Device configurations ................................................................ 60

BIOS password ......................................................................... 60

Updating the BIOS .................................................................................................. 61

Determining the BIOS version .................................................................... 61

6 Specifications ................................................................................................................. 62

Tablet specifications ............................................................................................................... 62

7 Backup and recovery ...................................................................................................... 63

Backing up your information .................................................................................................... 63

Performing a system recovery .................................................................................................. 64

Using f11 recovery tools .......................................................................................... 64

Changing the boot device order ............................................................................... 65

Using Windows Refresh for quick and easy recovery ................................................... 65

Remove everything and reinstall Windows ................................................................. 66

8 Power cord set requirements .......................................................................................... 67

Requirements for all countries .................................................................................................. 67

Requirements for specific countries and regions ......................................................................... 68

9 Recycling ........................................................................................................................ 69

Index ................................................................................................................................. 70

vii

viii

1 Product description

Category Description

Product Name HP ElitePad 900

Processor Intel® Atom z2760 1.50-GHz processor (burst up to 1.80-GHz), 533-MHz front-side bus

(FSB), 512-KB L2 cache, soldered to system board

Graphics Intel universal memory architecture (UMA), shared with system memory

Panel 10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, active pen and MultiTouch

capacitive digitizer, chemically-strengthened glass with antismudge

Memory On-board 533-MHz, LPDDR2, 2048-MB memory (soldered to system board); system supports

a 2048-MB × 1 (8 pieces, 128 MB × 16 chips) configuration

Primary storage 64- or 32-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive No internal optical drive or USB-powered optical drive is supported

Audio and video 2 integrated stereo speakers, each 1.5 W

HD Audio

SRS Audio

One digital microphone

2 fixed integrated webcams (user-facing webcam: 1080p camera; rear-facing webcam 8-MP camera with LED flash)

Ethernet No Ethernet support

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Integrated WLAN antennas

Support for the Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0 Combo Adapter

Category Description

Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module

Integrated world-wide/5-band WWAN antennas

Secured by subscriber identity module (SIM)

Support for the following WWAN formats:

●

HP hs3120 HSPA+ Mobile Broadband Module

●

HP hs3121 HSPA+ Mobile Broadband Module

●

HP hs3124 HSPA+ Mobile Broadband Module

Support for no WWAN option

Integrated near field communication (NFC) module and antennas

External media cards Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

Ports

Sensors

Docking HP ElitePad 900-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port,

Keyboard/pointing devices

Power requirements Support for an HP ElitePad 900-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount);

●

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●

HP ElitePad 900-proprietary docking connector

●

Accelerometer + eCompass

●

Ambient light sensor

●

Gyroscope

audio in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included)

No integrated keyboard or TouchPad

Support for USB- or Bluetooth-connected external keyboard and mouse

connector on AC Adapter connects to the tablet through the dock connector

2 Chapter 1 Product description

Category Description

Power requirements

(continued)

Operating system Preinstalled: Windows® 8 ML 32-bit with Microsoft® Basics (available only for the

Support for 2-cell, 25-Wh, 3.38-Ah, Li-ion battery

education market) and Windows 8 Professional 32-bit with Microsoft Basics (supported only in Japan)

Preinstalled with Microsoft Office:

●

Windows 8 ML 32-bit with Microsoft Office 2010 Transition OPK (available only for the education market; supported in all countries and regions except Japan)

●

Windows 8 EM 32-bit with Microsoft Office 2010 Trial Transition OPK (available only for the education market; supported in all countries and regions except Japan)

●

Windows 8 CM 32-bit with Microsoft Office 2010 Trial Transition OPK (available only for the education market; supported only in the People's Republic of China)

●

Windows 8 ML 32-bit with Microsoft Office 2010 Personal (available only for the education market; supported only in Japan, requires a configuration with Microsoft Office Personal Japan 2010 application AV)

●

Windows 8 ML 32-bit with Microsoft Office 2010 Home and Business (available only for the education market; supported only in Japan, requires a configuration with Microsoft Office Home and Business Japan 2010 application AV)

●

Windows 8 ML 32-bit with Microsoft Office 2010 Professional (available only for the education market; supported only in Japan, requires a configuration with Microsoft Office Professional Japan 2010 application AV)

●

Windows 8 Professional 32-bit with Microsoft Office 2010 Transition OPK (supported in all countries and regions except Japan)

●

Windows 8 Professional 32-bit with Microsoft Office 2010 Personal (supported only in Japan; requires a configuration with Microsoft Office Personal Japan 2010 application AV)

●

Windows 8 Professional 32-bit with Microsoft Office 2010 Home and Business (supported only in Japan; requires a configuration with Microsoft Office Home and Business Japan 2010 application AV)

●

Windows 8 Professional 32-bit with Microsoft Office 2010 Professional (supported only in Japan; requires a configuration with Microsoft Office Professional Japan 2010 application AV)

Restore USB (for service only): USB recovery to align with customer image, to include base operating system, language packs, drivers, and QFE’s.

2 External component identification

Front

Item Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate

(2) Front webcam Records video and captures still photographs. To use the

(3) WLAN antennas (2)* Send and receive wireless signals to communicate

(4) Ambient light sensor The ambient light sensor automatically adjusts the

(5) Webcam status light (front) On: The webcam is on.

4 Chapter 2 External component identification

with WWANs.

webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap CyberLink YouCam.

with WLANs.

display brightness based on the lighting conditions in your environment.

Rear

Item Component Description

(6) Windows button Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

Item Component Description

(1) Micro SD Card Reader/Micro SIM slot

access hole

(2) Micro SD Card Reader/Micro SIM slot Supports a micro SD High Capacity (SDHC) memory

(3) Near Field Communications (NFC)

tapping area

(4) Rear webcam Records video, captures still photographs, and allows

(5) Webcam flash light (rear) Provides flash lighting for the camera.

Allows you to insert the end of a paper clip to open the access door to insert or remove a micro SD card or micro SIM module.

card or an optional wireless micro subscriber identity module (SIM) (select models only).

Allows you to touch an NFC-compatible device to this area to wirelessly connect and communicate with the tablet and transfer data back and forth.

video conferences and online chat by means of streaming video. To use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap CyberLink YouCam.

Rear

Top

Item Component Description

(6) Volume up button To increase speaker volume, press the top edge of

the button.

(7) Volume down button To decrease speaker volume, press the bottom edge of

the button.

(8) Regulatory information Displays regulatory information (select models only).

Item Component Description

(1) Audio-out (headphone) jack/Audio-in

(microphone) jack

(2) Autorotate switch When the tablet is on, slide the autorotate switch to lock

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental

Notices. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

the autorotate feature of the display. To unlock the autorotate feature, slide the switch again.

– or –

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the screen icon, and then tap the autorotate icon. To unlock the autorotate feature, tap the autorotate icon again.

6 Chapter 2 External component identification

Item Component Description

(3) Integrated microphones (2) Record sound.

(4) Power button

Bottom

●

When the tablet is off, press the button to turn on the tablet.

●

When the tablet is on, press the button briefly to initiate Sleep.

●

When the tablet is in the Sleep state, press the button briefly to exit Sleep.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the tablet.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Settings, and then tap

Power Options.

Item Component Description

(1) Speakers (2) Produce sound.

(2) Product and regulatory information Displays product and regulatory information

(select models only).

(3) Docking connector Connects an AC adapter or an optional docking device.

Bottom

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about

the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

8 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: (10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit,

active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with antismudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)

718662-001

Computer major components

Item Component Spare part number

Home button board (not illustrated, includes bracket) 718663-001

Display Cable Kit, includes: 718758-001

(2a) TouchScreen cable

(2b) Display LVDS cable

Webcam Kit, includes: 709455-001

(3a) Rear-facing webcam

(3b) Front-facing webcam

Microphone Kit, includes: 709454-001

(4a) Left microphone

(4b) Right microphone

Bracket Kit, includes: 718834-001

(5a) Communications bracket

(5b) Volume button board bracket

(5c) Docking connector bracket

Cable Kit, includes: 709459-001

(6a) Communications cable

(6b) Power button board cable

(6c) WLAN ribbon cable

(6d) Docking connector cable

Antenna Kit, includes: 709451-001

(7a) GPS auxiliary antenna cable

(7b) WWAN auxiliary antenna cable

(7c) WLAN auxiliary and main antenna cables

NFC antenna cable (not illustrated)

(8) WWAN module:

HP hs3120 HSPA+ Mobile Broadband Module 714653-005

HP hs3121 HSPA+ Mobile Broadband Module 696218-005

HP hs3124 HSPA+ Mobile Broadband Module 714655-005

(9) Power button board (includes cable)

For use only on computer models equipped with the Windows 8 Professional

operating system

For use only on computer models equipped with the Windows 8 Standard

operating system

10 Chapter 3 Illustrated parts catalog

724350-601

724350-501

Item Component Spare part number

(10) GPS module

(11) System board equipped with an Intel Atom z2760 1.50-GHz processor (burst up to 1.80-GHz; 533-MHz FSB,

512-KB L2 cache), 2048-MB of system memory, and eMMC

System board equipped with 64-GB of eMMC primary storage 724353-001

System board equipped with 32-GB of eMMC primary storage 724352-001

(12) Volume button board (includes bracket and cable) 709453-001

(13) 2-cell, 25-Wh, 3.38-Ah, Li-ion battery (includes battery cable and WLAN

transceiver and antenna cable)

(14) Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0

Combo Adapter

(15) Speaker assembly (includes left and right speakers and cables 709456-001

(16) Bottom case (includes the power button actuator and the slot cover and brackets) 709450-001

Adapter cables

685987-005

691921-005

Item Description Spare part number

(1) HDMI/VGA adapter cable 695551-001

(2) Ethernet adapter cable 695555-001

(3) Serial adapter cable 695556-001

(4) HP Smart AC adapter cable 695553-001

(5) USB adapter cable 695552-001

(6) Card Reader adapter 695554-001

Adapter cables

Docking station and accessories

Item Description Spare part number

(1) Docking station 708621-001

(2) 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

12 Chapter 3 Illustrated parts catalog

Item Description Spare part number

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Miscellaneous parts

Component Spare part number

Carrying case:

Carrying case 708773-001

Rugged carrying case 708772-001

HP ElitePad Service Tool 714222-001

HP ElitePad Service Tool suction cup 714223-001

HP executive tablet pen 716117-001

Jacket:

Slate jacket with battery slot (includes battery) 709462-001

Slate jacket without battery slot 714297-001

Jacket keyboard:

For use in Belgium 724301-A41

For use in Brazil 724301-201

For use in Bulgaria 724301-261

For use in Canada 724301-DB1

For use in the Czech Republic and Slovakia 724301-FL1

For use in Denmark 724301-081

For use in France 724301-051

For use in Germany 724301-041

For use in Greece 724301-151

For use in Hungary 724301-211

For use in Iceland 724301-DD1

For use in India 724301-D61

For use in Israel 724301-BB1

For use in Italy 724301-061

For use in Japan 724301-291

For use in Latin America 724301-161

Miscellaneous parts

Component Spare part number

For use in the Netherlands 724301-B31

For use in Norway 724301-091

For use in Northwest Africa 724301-FP1

For use in Portugal 724301-131

For use in Romania 724301-271

For use in Russia 724301-251

For use in Saudi Arabia 724301-171

For use in Slovenia 724301-BA1

For use in South Korea 724301-AD1

For use in Spain 724301-071

For use in Sweden and Finland 724301-B71

For use in Switzerland 724301-BG1

For use in Taiwan 724301-AB1

For use in Thailand 724301-281

For use in Turkey 724301-141

For use in the United Kingdom and Singapore 724301-031

For use in the United States 724301-001

Screw Kit 709461-001

14 Chapter 3 Illustrated parts catalog

Power components

Item Component Spare part number

(1) 10-W AC adapter (RC, V, 3-wire, wall-mount) 686120-001

(2) Duck head power adapter:

For use in Argentina 720949-D01

For use in Australia 720949-011

For use in Brazil 720949-201

For use in Denmark 720949-081

For use in Europe 720949-021

For use in India 720949-D61

For use in Israel 720949-BB1

For use in the People's Republic of China 720949-371

For use in South Africa 720949-AR1

For use in Switzerland 720949-BG1

For use in the United Kingdom and Singapore 720949-031

For use in the United States 720949-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe 490371-021

Power components

Item Component Spare part number

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

685987-005 2-cell, 25-Wh, 3.38-Ah, Li-ion battery (includes battery cable and WLAN transceiver and

antenna cable)

16 Chapter 3 Illustrated parts catalog

Spare part number Description

686120-001 10-W AC adapter (RC, V, 3-wire, wall-mount)

691921-005 Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0 Combo Adapter

693717-001 40-W HP Smart AC adapter (RC, V, 3-wire)

695551-001 HDMI/VGA adapter cable

695552-001 USB adapter cable

695553-001 HP Smart AC adapter cable

695554-001 Card Reader adapter

695555-001 Ethernet adapter cable

695556-001 Serial adapter cable

696218-005 HP hs3121 HSPA+ Mobile Broadband Module

708621-001 Docking station

708772-001 Rugged carrying case

708773-001 Carrying case

709450-001 Bottom case (includes the power button actuator and the slot cover and brackets)

709451-001 Antenna Kit (includes GPS auxiliary and main antenna cables, NFC antenna, WLAN main antenna

cable, and WWAN auxiliary and main antenna cables)

709453-001 Volume button board (includes bracket and cable)

709454-001 Microphone Kit (includes 2 microphones)

709455-001 Webcam Kit (includes forward-facing and rear-facing webcams)

709456-001 Speaker assembly (includes left and right speakers and cables

709459-001 Cable Kit (includes docking connector cable, RF cable, power connector cable, WLAN antenna

cable, and WWAN antenna cable)

709461-001 Screw Kit

709462-001 Slate jacket with battery slot (includes battery)

714222-001 HP ElitePad Service Tool

714223-001 HP ElitePad Service Tool suction cup

714297-001 Slate jacket without battery slot

714653-005 HP hs3120 HSPA+ Mobile Broadband Module

714655-005 HP hs3124 HSPA+ Mobile Broadband Module

716117-001 HP executive tablet pen

718662-001 Display assembly (10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, active pen and

MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes the display panel and display panel support rubber)

718663-001 Home button board (includes bracket)

Sequential part number listing

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