HP ElitePad 1000 G2 Maintenance and Service Guide

HP ElitePad 1000 G2

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2015 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc.
All Rights Reserved. Intel is a U.S. registered
trademark of Intel Corporation. Microsoft
and Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth
in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

First Edition: September 2015

Document Part Number: 830298-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return
the entire unused product (hardware
and software) within 14 days for a refund
subject to the refund policy of your place of
purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user­accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Front ....................................................................................................................................................................... 4

Rear ........................................................................................................................................................................ 6

Top ......................................................................................................................................................................... 7

Bottom ................................................................................................................................................................... 8

3 Illustrated parts catalog ................................................................................................................................ 9

Service tag ............................................................................................................................................................. 9

Tablet major components ................................................................................................................................... 10

Retail Jacket components ................................................................................................................................... 13

Security Jacket components ............................................................................................................................... 15

Healthcare Jacket components (not illustrated) ................................................................................................ 16

Rugged Jacket components (not illustrated) ..................................................................................................... 17

Adapter cables ..................................................................................................................................................... 18

Docking station and accessories ......................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

Power components .............................................................................................................................................. 22

4 Removal and replacement preliminary requirements ..................................................................................... 24

Tools required ...................................................................................................................................................... 24

Service considerations ........................................................................................................................................ 24

Plastic parts ....................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ....................................................................................................... 25

Packaging and transporting guidelines ......................................................................... 26

Workstation guidelines ................................................................................ 26

5 Removal and replacement procedures ........................................................................................................... 28

Tablet component replacement procedures ...................................................................................................... 28

Display assembly .............................................................................................................................. 28

NFC antenna ...................................................................................................................................... 35

WWAN module ................................................................................................................................... 36

WLAN module .................................................................................................................................... 38

v

Microphones ...................................................................................................................................... 40

Rear-facing webcam ......................................................................................................................... 41

Power button board .......................................................................................................................... 42

Volume button board ........................................................................................................................ 44

Audio jack board ................................................................................................................................ 46

Vibrator module ................................................................................................................................ 47

Battery ............................................................................................................................................... 48

System board .................................................................................................................................... 50

Forward-facing webcam ................................................................................................................... 54

Slot cover ........................................................................................................................................... 55

Docking connector cable ................................................................................................................... 56

WLAN antenna ................................................................................................................................... 58

WWAN/GPS auxiliary antenna ........................................................................................................... 60

Speakers ............................................................................................................................................ 62

Retail Jacket component replacement procedures ............................................................................................ 63

Top cap .............................................................................................................................................. 63

Battery ............................................................................................................................................... 64

Front cover ........................................................................................................................................ 65

Bar code scanner module and Cable connector board ..................................................................... 69

Battery connector board ................................................................................................................... 71

System board .................................................................................................................................... 72

Credit card reader board ................................................................................................................... 74

Credit card reader .............................................................................................................................. 76

Security Jacket component replacement procedures ........................................................................................ 77

Card reader cover and Top cap ......................................................................................................... 77

Front cover ........................................................................................................................................ 80

System board .................................................................................................................................... 82

Docking connector cable ................................................................................................................... 83

Card reader board ............................................................................................................................. 84

Fingerprint reader board ................................................................................................................... 85

6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 86

Using Computer Setup ......................................................................................................................................... 86

Starting Computer Setup .................................................................................................................. 86

Navigating and selecting in Computer Setup ................................................................................... 87

Restoring factory settings in Computer Setup ................................................................................. 87

Updating the BIOS ............................................................................................................................. 88

Determining the BIOS ..................................................................................................... 88

Downloading a BIOS update ........................................................................................... 88

Changing the boot order using the f9 prompt .................................................................................. 89

TPM BIOS settings (select products only) ........................................................................................................... 90

vi

Using HP Sure Start (select products only) ......................................................................................................... 90

7 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 91

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 92

8 Computer Setup and HP PC Hardware Diagnostics (UEFI – Windows 8 ............................................................... 93

Using Computer Setup ......................................................................................................................................... 93

Starting Computer Setup .................................................................................................................. 93

Navigating and selecting in Computer Setup ................................................................................... 94

Restoring factory settings in Computer Setup ................................................................................. 94

Updating the BIOS ............................................................................................................................. 95

Determining the BIOS version ........................................................................................ 95

Downloading a BIOS Update ............................................................................................................. 95

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................ 96

9 Specifications ............................................................................................................................................. 97

Tablet specifications ........................................................................................................................................... 97

10 Backup and recovery – Windows 10 ............................................................................................................. 98

Creating recovery media and backups ................................................................................................................ 98

Creating HP Recovery media (select products only) ........................................................................ 99

Using Windows Tools ........................................................................................................................................ 100

Restore and recovery ........................................................................................................................................ 100

Recovering using HP Recovery Manager ........................................................................................ 101

What you need to know before you get started .......................................................... 101

Using the HP Recovery partition (select products only) .............................................. 102

Using HP Recovery media to recover ........................................................................... 102

Changing the computer boot order .............................................................................. 103

Removing the HP Recovery partition (select products only) ....................................... 103

11 Backup and recovery – Windows 8 ............................................................................................................. 104

Backing up your information ............................................................................................................................. 104

Performing a system recovery .......................................................................................................................... 104

Using the Windows recovery tools ................................................................................................. 104

Using f11 recovery tools ................................................................................................................. 105

Changing the boot device order ...................................................................................................... 105

Using Windows Refresh or Windows Reset .................................................................................... 107

12 Statement of Volatility ............................................................................................................................ 108

Non-volatile memory usage ............................................................................................................................. 109

vii

Questions and answers ..................................................................................................................................... 112

13 Power cord set requirements .................................................................................................................... 113

Requirements for all countries ......................................................................................................................... 113

Requirements for specific countries and regions ............................................................................................. 113

14 Recycling ................................................................................................................................................ 115

Index ........................................................................................................................................................... 116

viii

1 Product description

Category Description

Product Name HP ElitePad 1000 G2

Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB),

2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board

Graphics Intel HD Graphics

Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive

digitizer, chemically-strengthened glass with anti-smudge

Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system supports a

4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration

Primary storage 128- or 64-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive No internal optical drive or USB-powered optical drive is supported

Audio and video 2 integrated stereo speakers, each 1.5 W

HD Audio

DTS+ sound

2 digital microphones

2 fixed, integrated webcams (2.1-MP front-facing webcam; 8.0-MP rear-facing webcam with
LED flash)

Ethernet No Ethernet support

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Integrated WLAN antennas

Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module

Integrated world-wide/5-band WWAN antennas

Secured by subscriber identity module (SIM)

Support for the following WWAN formats:

●

HP hs3110 HSPA+ Mobile Broadband Module

●

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

●

HP lt4112 LTE/HSPA+ Gobi 4G Module

●

HP lt4225 LTE/EV-DO Gobi 4G Module

●

HP lt4226 LTE/HSPA+ Gobi 4G Module

Support for no WWAN option

Integrated near field communication (NFC) module and antennas

External media cards Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

Ports

●

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

1

Category Description

Ports (continued)

Sensors

Docking HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio in/out

Keyboard/pointing devices No integrated keyboard or TouchPad

Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount); connector on

Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery

Security Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)

Operating system Preinstalled:

●

HP ElitePad 900-proprietary docking connector

●

Accelerometer + eCompass

●

Ambient light sensor

●

Gyroscope

●

Haptics

jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included)

Support for USB- or Bluetooth-connected external keyboard and mouse

AC Adapter connects to the tablet through the docking connector

●

Windows 10 Home 64-bit Chinese Market CPPP (available only in the People’s Republic
of China)

●

Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook

●

Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook Chinese Market

●

Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook Single Language

●

Windows 10 Home Suite for Higher Education

●

Windows 10 Professional 64-bit Suite for MSNA

●

Windows 10 Professional 64-bit Suite for MSNA Emerging Markets

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Healthcare)

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Retail)

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Rugged)

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market (Healthcare)

●

Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market (Rugged)

●

Microsoft Windows 8.1 ML 64-bit

●

Microsoft Windows 8.1 EM 64-bit

●

Microsoft Windows 8.1 CM 64-bit

●

Microsoft Windows 8.1 Professional 64-bit

●

Microsoft Windows 8.1 Professional 64-bit MSNA

●

Microsoft Windows 8.1 Professional 64-bit Retail Solutions

●

Microsoft Windows 8.1 SST 64-bit with Home and Student DPK

●

Microsoft Windows 8.1 SST 64-bit China with Home and Student DPK

●

Microsoft Windows 8.1 SST 64-bit without Home and Student DPK

2 Chapter 1 Product description

Category Description

●

Microsoft Windows 8.1 64-bit Embedded Industry

3

2 External component identification

Front

Item Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate

(2) Front webcam Records video and captures still photographs.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate

(4) Ambient light sensor The ambient light sensor automatically adjusts

(5) Webcam status light (front) On: The webcam is on.

4 Chapter 2 External component identification

with WWANs.

For information on using the webcam:

●

Windows 10 – Type camera in the taskbar search box,
and then select Camera.

●

Windows 8 – Access HP Support Assistant. To access
HP Support Assistant on the Start screen, select the HP
Support Assistant app.

with WLANs.

the display brightness based on the lighting conditions in
your environment.

Item Component Description

(6) Near Field Communications (NFC)

tapping area

(7) Windows button Displays the Start screen.

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.

To access this document:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet
and transfer data back and forth.

Front 5

Rear

Item Component Description

(1) Micro SD Card Reader/Micro SIM slot

access hole

(2) Memory card reader/Micro SIM slot Reads optional micro memory cards that store, manage,

(3) Rear webcam Records video, captures still photographs, and allows video

(4) Volume up button To increase speaker volume, press the top edge of

(5) Volume down button To decrease speaker volume, press the bottom edge of

(6) Regulatory information Displays regulatory information (select models only).

Allows you to insert the end of a paper clip to open
the access door to insert or remove a micro SD card or micro
SIM module.

share, or access information. and supports an optional
wireless micro subscriber identity module (SIM) (select
models only).

conferences and online chat by means of streaming video.

For information on using the webcam:

●

Windows 10 – Type camera in the taskbar search box,
and then select Camera.

●

Windows 8 – Access HP Support Assistant. To access
HP Support Assistant on the Start screen, select the HP
Support Assistant app.

the button.

the button.

6 Chapter 2 External component identification

Top

Item Component Description

(1) Audio-out (headphone) jack/Audio-in

(microphone) jack

(2) Autorotate switch When the tablet is on, slide the autorotate switch to lock

Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television
audio. Also connects an optional headset microphone.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone)
and audio-in (microphone).

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.

Windows 8:

▲

Select the HP Support Assistant app on the Start
screen, select My computer, and then select User
guides.

the autorotate feature of the display. To unlock
the autorotate feature, slide the switch again.

– or –

Swipe from the right edge of the touch screen to display
the charms, tap Settings, tap the screen icon, and then tap
the autorotate icon. To unlock the autorotate feature, tap
the autorotate icon again.

(3) Integrated microphones (2) Record sound.

(4) Power button

●

When the tablet is off, press the button to turn on
the tablet.

●

When the tablet is on, press the button briefly to
initiate Sleep.

●

When the tablet is in the Sleep state, press the button
briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
for at least 5 seconds to turn off the tablet.

To learn more about your power settings:

Top 7

Bottom

Item Component Description

Windows 10: Type power in the taskbar search box,

and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

Windows 8: See your power options. From the Start screen,
type power, select Settings, and then select Power

Options.

Item Component Description

(1) Speakers (2) Produce sound.

(2) Product and regulatory information Displays product and regulatory information

(select models only).

(3) Docking connector Connects an AC adapter or an optional docking device.

8 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Service tag

When ordering parts or requesting information, provide the tablet serial number and model number provided
on the service tag.

Item Description Function

(1) Warranty period This number describes the duration of the warranty

period for the tablet.

(2) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the tablet.

(3) Product name This is the product name affixed to the front of

(4) Serial number (s/n) This is an alphanumeric identifier that is unique to each

the tablet.

product.

Service tag 9

Tablet major components

Item Component Spare part number

(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer,

chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable,
and display panel support rubber):

With NFC module 747658-001

Without NFC module 784956-001

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Display Cable Kit, includes: 747625-001

(2a) TouchScreen cable

(2b) Display LVDS cable

(3) NFC antenna (includes double-sided adhesive) 747633-001

Button Kit, includes: 747634-001

(4a) Power button actuator

(4b) Volume button actuator

(4c) Autorotate switch actuator

(4d) Slot cover hardware (slot cover, retention bracket, spring bracket)

(4e) Docking connector bracket

Webcam/Microphone Kit, includes: 762828-001

(5a) Left microphone

(5b) Right microphone

(6a) Rear-facing webcam

(6b) Front-facing webcam

(7) Power button board (includes cable)

For use only on tablet models equipped with the Windows 10 or Windows 8 Professional

operating system

For use only on tablet models equipped with the Windows 10 or Windows 8 Standard

operating system

For use only on tablet models equipped with the Windows 10 or Windows Embedded

Industry 8.1 64-bit Retail Solutions operating system

For use only on tablet models equipped with a non-Windows 10 or Windows 8

operating system

(8) Volume button board (includes bracket and cable) 759031-001

(9) WWAN module:

HP lt4226 LTE/HSPA+ 4G Module 736675-005

HP lt4225 LTE/EV-DO Gobi 4G Module 820019-005

HP lt4112 LTE/HSPA+ 4G Module 740011-005

HP lt4111 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module 753080-005

HP hs3110 HSPA+ Intel Mobile Broadband Module 822829-005

(10) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main

transceiver and antenna cable)

753976-601

753976-501

753976-401

753976-001

728558-005

(11) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-MB L2

cache), and 4096-MB of system memory (includes power button actuator, processor, and replacement thermal material)

Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows 8

Professional operating system

824500-601

Tablet major components 11

Item Component Spare part number

Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows

Embedded Industry 8.1 64-bit Retail Solutions operating system

Equipped with 128-GB eMMC storage, an NFC module, and a non-Windows operating

system

Equipped with 128-GB eMMC storage and the Windows 10 or Windows 8 Professional

operating system

Equipped with 128-GB eMMC storage and a non-Windows operating system 829007-001

Equipped with 64-GB eMMC storage, an NFC module, and the Windows 10 or Windows 8

Professional operating system

Equipped with 64-GB eMMC storage, an NFC module, and the Windows 10 or Windows

Embedded Industry 8.1 64-bit Retail Solutions operating system

Equipped with 64-GB eMMC storage, an NFC module, and a non-Windows operating system 824499-001

Equipped with 64-GB eMMC storage and the Windows 10 or Windows 8 Professional

operating system

Equipped with 64-GB eMMC storage and the Windows 10 or Windows Embedded Industry

8.1 64-bit Retail Solutions operating system

Equipped with 64-GB eMMC storage and a non-Windows operating system 824501-001

(12) Audio jack board (includes audio jack and cable) 747627-001

Antenna Kit, includes:

824500-401

824500-001

829007-601

824499-601

824499-401

824501-601

824501-401

(13) WWAN/GPS auxiliary antenna (includes auxiliary antenna cable and transceiver)

(14) WLAN antenna (includes WLAN main and auxiliary antenna cables and transceivers)

For use only in European countries and regions 767884-001

For use only in Japan 767885-001

For use only in the United States 767883-001

3G antenna (not illustrated) 767882-001

(15) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

(16) Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

(17) Docking connector cable (includes cable and double-sided adhesive) 747631-001

(18) Speakers (include left and right speakers and cables) 747629-001

(19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001

12 Chapter 3 Illustrated parts catalog

Retail Jacket components

Item Description Spare part number

(1) Top cap (includes 4 captive screws, secured by C-rings) 744025-001

(2) Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001

(3) Battery bay space saver 742440-001

(4) Front cover adhesive liner (included with front cover, spare part number 744030-001)

(5) Front cover (includes bar code scanner lens and adhesive liner) 744030-001

Retail Jacket components 13

Item Description Spare part number

(6) Bar code scanner module 744037-001

(7) Cable connector board 744034-001

Cable Kit, includes: 744031-001

(8a) Bar code scanner module cable

(8b) Cable connector board cable

(8c) Credit card reader board/left board cable

(8d) Credit card reader board/right board cable

Cable Retainer Kit (20 pieces) 745882-001

(9) Left-side credit card reader board 744027-001

(10) Right-side credit card reader board 744028-001

(11) Credit card reader (includes cable) 744026-001

(12) Battery connector board (includes cable) 744033-001

(13) System board (includes docking connector and USB port) 744032-001

(14) Rear cover 744029-001

Retail Jacket equipped with battery (not illustrated) 742441-001

Retail Jacket equipped with a battery bay space saver (not illustrated) 742442-001

Handle (not illustrated) 742439-001

Miscellaneous Rocker Button Mounting Kit (not illustrated) 744038-001

Rubber Kit for use only on the Retail Jacket (not illustrated) 742443-001

Screw Kit for use only on the Retail Jacket (not illustrated) 744035-001

14 Chapter 3 Illustrated parts catalog

Security Jacket components

Item Description Spare part number

(1) Top cap (includes rubber trim) 744047-001

(2) Card reader cover 744039-001

(3) Front cover 744048-001

(4) Rear cover (includes top cap release latch assembly) 744041-001

(5) Fingerprint reader board 744042-001

(6) Card reader board 744043-001

(7) System board 744044-001

Cables/Connectors Kit, includes: 744045-001

(8a) Fingerprint reader board cable

(8b) Card reader board cable

(8c) Docking connector cable

Security Jacket components 15

Item Description Spare part number

Security Jacket equipped with a card reader and a fingerprint reader (not illustrated) 742446-001

Security Jacket equipped with a card reader (not illustrated) 742444-001

Security Jacket Cover (not illustrated) 756037-001

Rubber Kit for use only on the Security Jacket (not illustrated) 744040-001

Screw Kit for use only on the Security Jacket (not illustrated) 744046-001

Healthcare Jacket components (not illustrated)

Component Spare part number

Healthcare Jacket:

Healthcare Jacket with barcode reader 791218-001

Healthcare Jacket without barcode reader 791216-001

70-pin connector 791199-001

Back cover:

Back cover for use on Healthcare Jackets equipped with both a bar code reader and a SD Card reader 799306-001

Back cover for use on Healthcare Jackets equipped with only a bar code reader 799307-001

Back cover for use on Healthcare Jackets not equipped with a bar code reader or a SD Card reader 799308-001

Back cover for use on Healthcare Jackets equipped with only an SD Card reader 791205-001

Back plate (includes SD card reader and LED board) 791201-001

Bar code scanner module 791207-001

Bar code scanner module button board 791208-001

Cable Kit 791202-001

Front Cover Kit 791204-001

Handle/Headphone Kit 791213-001

Hinge Kit 791206-001

I/O access cover 791200-001

I/O board:

With 70-pin connector 791209-001

Without 70-pin connector 791210-001

Pen holder 791214-001

Quick Release Pin Kit 791212-001

Quick Release Plug Kit 791215-001

SD Card reader cover 791203-001

Screw Kit 791211-001

16 Chapter 3 Illustrated parts catalog

Rugged Jacket components (not illustrated)

Component Spare part number

Rugged Jacket:

Rugged Jacket with barcode reader 792815-001

Rugged Jacket with barcode reader 827582-001

Rugged Jacket without barcode reader 792813-001

Rugged Jacket without barcode reader 827581-001

70-pin connector 792810-001

Access Covers Kit 792819-001

Back plate:

Back plate with SD card reader and USB board 792804-001

Back plate without SD card reader and USB board 793112-001

Back Cover Kit (includes back cover, resistance band, resistance band bracket, and screws):

Back Cover Kit for use on Rugged Jackets equipped with both a bar code reader and a smart card reader 827580-001

Back Cover Kit for use on Rugged Jackets equipped with both a bar code reader and a smart card reader 799305-001

Back Cover Kit for use on Rugged Jackets equipped with only a smart card reader 827579-001

Back Cover Kit for use on Rugged Jackets equipped with only a smart card reader 799303-001

Bar code scanner module 792805-001

Bar code scanner module button board 792811-001

Cable Kit 792806-001

Docking extension board 792816-001

Front Cover Kit 792809-001

Handle 792812-001

I/O board with 70-pin connector 792820-001

Quick Release Plug Kit 792808-001

Screw Kit 792807-001

Smart card reader board:

Smart card reader board 792822-001

Smart card reader board with USB door 792818-001

USB card board 792823-001

Rugged Jacket components (not illustrated) 17

Adapter cables

Item Description Spare part number

(1) HDMI/VGA adapter cable 695551-001

(2) Ethernet adapter cable 695555-001

(3) Serial adapter cable 695556-001

(4) HP Smart AC adapter cable 695553-001

(5) USB adapter cable 695552-001

(6) Card Reader adapter 695554-001

18 Chapter 3 Illustrated parts catalog

Docking station and accessories

Item Description Spare part number

(1) Docking station 708621-001

(2) 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001

45-W HP Smart AC adapter (non-PFC, 3-wire, 7.4-mm, non-slim) 744893-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

Docking station and accessories 19

Item Description Spare part number

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-281

For use in the United Kingdom and Singapore 490371-031

Miscellaneous parts

Component Spare part number

Carrying case:

HP ElitePad dockable case 742720-001

HP ElitePad retail case 795131-001

HP ElitePad retail case hand strap 795132-001

HP ElitePad retail case PED mount with tape 795134-001

HP ElitePad rugged case 752759-001

HP ElitePad rugged carrying case 708772-001

HP ElitePad Expansion Jacket cover 736679-001

HP ElitePad rugged shoulder strap 809063-001

HP ElitePad Service Tool (includes suction cup) 714222-001

HP ElitePad suction cup 714223-001

HP executive tablet pen 751285-001

HP ElitePad TXE board tool 753977-001

HP ElitePad USB charging cable 752241-001

HP ElitePad USB-3 adapter 739321-001

Jacket:

Slate jacket with battery slot (includes battery) 709462-001

Slate jacket without battery slot 714297-001

Jacket keyboard:

For use in Belgium 724301-A41

For use in Brazil 724301-201

For use in Bulgaria 724301-261

For use in Canada 724301-DB1

For use in the Czech Republic and Slovakia 724301-FL1

For use in Denmark 724301-081

For use in France 724301-051

20 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Germany 724301-041

For use in Greece 724301-151

For use in Hungary 724301-211

For use in Iceland 724301-DD1

For use in India 724301-D61

For use in Israel 724301-BB1

For use in Italy 724301-061

For use in Japan 724301-291

For use in Latin America 724301-161

For use in the Netherlands 724301-B31

For use in Norway 724301-091

For use in Northwest Africa 724301-FP1

For use in Portugal 724301-131

For use in Romania 724301-271

For use in Russia 724301-251

For use in Saudi Arabia 724301-171

For use in Slovenia 724301-BA1

For use in South Korea 724301-AD1

For use in Spain 724301-071

For use in Sweden and Finland 724301-B71

For use in Switzerland 724301-BG1

For use in Taiwan 724301-AB1

For use in Thailand 724301-281

For use in Turkey 724301-141

For use in the United Kingdom and Singapore 724301-031

For use in the United States 724301-001

Pen tether (10 pieces) 732251-001

Screw Kit for use only with the tablet 709461-001[d]

Miscellaneous parts 21

Power components

Item Component Spare part number

(1) 10-W AC adapter for use only on the HP ElitePad 1000 G2:

Wall-mount, RC/V, 3-wire 686120-001

Wall-mount, non-PFC, 2-wire 746156-001

(2) Duck head power adapter:

For use in Argentina 755184-D01

For use in Australia 755184-011

For use in Brazil 755184-201

For use in Denmark 755184-081

For use in Europe 755184-021

For use in India 755184-D61

For use in Israel 755184-BB1

For use in Italy 755184-061

For use in the People's Republic of China 755184-371

For use in South Africa 755184-AR1

For use in Switzerland 755184-BG1

For use in the United Kingdom and Singapore 755184-031

For use in the United States 755184-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-371

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-BG1

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

HP Smart AC Adapter for use with the ElitePad (4.5-mm, not illustrated) 790129-001

Card Reader Cover Kit (not illustrated) 747632-001

HP Mobile Connect SIM (not illustrated) 714749-001

Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated) 753735-001

Tape Support Kit 762827-001

Power components 23

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Magnetic screw driver

●

Phillips P0 screw driver

●

Plastic case utility tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

24 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing
its life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with
the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Tablet component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 34 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.

Display assembly

Description Spare part number

10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer, chemically-strengthened glass
with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber

With NFC module 747658-001

Without NFC module 784956-001

Before disassembling the tablet, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Remove the display assembly:

1. Remove the two Phillips PM1.4×3.2 screws that secure the display assembly to the tablet.

28 Chapter 5 Removal and replacement procedures

2. Place the HP ElitePad Service Tool on a flat, sturdy surface.

The HP ElitePad Service Tool is available using spare part number 714222-001.

3. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention bar

allows the retention gate to open.

4. Open the retention gate (3).

Tablet component replacement procedures 29

5. Place the tablet on the service tool and slide it (1) forward until the tablet docking connector engages

with the service tool docking connector (2).

6. Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool.

7. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the

suction cup inside the edges of the border (2) of the display glass.

The suction cup is available using spare part number 714223-001.

8. Raise the suction cup handle (3).

30 Chapter 5 Removal and replacement procedures

9. Lock the two suction cup handles together (4).

CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet when

releasing the display assembly. Failure to follow this caution can result in damage to the tablet
components.

10. Firmly lift up on the suction cup to release the right side of the display assembly approximately ¼-inch

from the tablet.

11. Move the retention bar (1) until the notch in the retention bar allows the retention gate to open.

Tablet component replacement procedures 31

12. Open the retention gate (2).

13. Slide the tablet out of the service tool (3).

14. Disconnect the suction cup handles (1).

15. Lower the suction cup handle (2).

16. Remove the suction cup (3).

17. Slide the display assembly (1) to the left until the display assembly cables and connectors

are accessible.

18. Release the zero insertion force (ZIF) connector (2) to which the TouchScreen cable is attached, and

then disconnect the TouchScreen cable (3) from the system board.

32 Chapter 5 Removal and replacement procedures

19. Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDS cable

(5) from the system board.

20. Remove the display assembly and cables.

21. If it is necessary to replace the display assembly cables:

a. Turn the display assembly upside down, with the bottom toward you.

b. Detach the TouchScreen cable (1) from the surface of the display assembly. (The TouchScreen

cable is attached to the display assembly with double-sided adhesive.)

c. Release the ZIF connector (2) to which the TouchScreen cable is attached, and then disconnect the

TouchScreen cable (3) from the display assembly.

d. Detach the display LVDS cable (4) from the surface of the display assembly. (The display LVDS

cable is attached to the display assembly with double-sided adhesive.)

Tablet component replacement procedures 33

e. Release the ZIF connector (5) to which the display LVDS cable is attached, and then disconnect the

display LVDS cable (6) from the display assembly.

The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number
718758-001.

To install the display assembly:

1. Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the display

assembly.

2. Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the system

board.

3. Toe the left side of the display assembly into the left side of the bottom case.

4. Swing the right side of the display assembly down into the right side of the bottom case.

5. Firmly press all edges of the display assembly surface to ensure it is fully engaged with the

bottom case.

34 Chapter 5 Removal and replacement procedures

NFC antenna

Description Spare part number

NFC antenna 747633-001

Before removing the NFC antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

Remove the NFC antenna:

1. Release the ZIF connector (1) to which the NFC antenna cable is attached, and then disconnect the NFC

2. Detach the NFC antenna (2) from the surface of the system board. (The NFC antenna is attached to the

3. Remove the NFC antenna (3).

then shut it down through the operating system.

antenna cable from the system board.

system board with double-sided adhesive.)

Reverse this procedure to install the NFC antenna.

Tablet component replacement procedures 35

WWAN module

Description Spare part number

HP lt4226 LTE/HSPA+ 4G Module 736675-005

HP lt4225 LTE/EV-DO Gobi 4G Module 820019-005

HP lt4112 LTE/HSPA+ 4G Module 740011-005

HP lt4111 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module 753080-005

HP hs3110 HSPA+ Intel Mobile Broadband Module 822829-005

Before removing the WWAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the WWAN module:

1. Release the grounding tape (1) that secures the WWAN module to the system board.

2. Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.

NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “MAIN” terminal labeled

“5”. The WWAN antenna cable labeled “6” connects to the WWAN module “AUX/GPS” terminal labeled
“6”.

3. Remove the Phillips PM1.3×1.5 broad head screw (3) that secures the WWAN module to the

bottom cover.

36 Chapter 5 Removal and replacement procedures

4. Remove the WWAN module (4) by sliding it away from the socket on the system board.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module,

protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Tablet component replacement procedures 37

WLAN module

Description Spare part number

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

Before removing the WLAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the WLAN module:

1. Release the ZIF connector (1) to which the WLAN ribbon cable is attached, and then disconnect the

WLAN ribbon cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “MAIN” terminal labeled

“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “AUX” terminal labeled “2”.

3. Release the shielding (3) to gain access to the bottom screw that secures the WLAN module to the

bottom cover.

4. Remove the two Phillips PM1.3×2.0 screws (4) that secure the WLAN module to the bottom cover.

38 Chapter 5 Removal and replacement procedures

5. Remove the WLAN module (5).

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Tablet component replacement procedures 39

Microphones

NOTE: The microphones are included in the Webcam/Microphone Kit, spare part number 762828-001.

Before removing the microphones, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the microphones:

1. Detach the tape (1) that secures the left microphone cable to the battery.

2. Disconnect the left microphone cable (2) from the power button board.

3. Release the left microphone (3) from the molding built into the bottom cover.

4. Disconnect the right microphone cable (4) from the system board.

5. Release the right microphone (5) from the molding built into the bottom cover.

6. Remove the microphones and cables.

Reverse this procedure to install the microphones.

40 Chapter 5 Removal and replacement procedures

Rear-facing webcam

NOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001.

Before removing the rear-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the rear-facing webcam:

1. Disconnect the rear-facing webcam cable (1) from the power button board.

2. Release the rear-facing webcam (2) from the molding built into the bottom cover.

3. Remove the rear-facing webcam (3) and cable.

Reverse this procedure to install the rear-facing webcam.

Tablet component replacement procedures 41

Power button board

Description Spare part number

For use only on computer models equipped with the Windows 10 or Windows 8 Professional
operating system

For use only on computer models equipped with the Windows 10 or Windows 8 Standard
operating system

For use only on tablet models equipped with the Windows 10 or Windows Embedded Industry 8.1 64-bit
Retail Solutions operating system

For use only on computer models equipped with a non-Windows 10 or Windows 8 operating system 753976-001

753976-601

753976-501

753976-401

Before removing the power button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

6. Disconnect the left microphone cable from the power button board (see Microphones on page 40).

7. Disconnect the rear-facing webcam cable from the power button board (see Rear-facing webcam

on page 41).

Remove the power button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the support strip (2) that secures the WWAN antenna transceiver to the battery.

3. Release the support strip (3) that secures the power button board cable to the system board.

4. Release the ZIF connector (4) to which the power button board cable is attached, and then disconnect

the power button board cable from the system board.

42 Chapter 5 Removal and replacement procedures

5. Detach the power button board cable (5) from the surface of the battery. (The power button board cable

is attached to the battery with double-sided adhesive.)

6. Remove the Phillips PM1.3×2.0 broad head screw (1) and the Phillips PM1.3×2.0 screw (2) that secure

the power button board to the bottom cover.

7. Remove the power button board (3) and cable.

Tablet component replacement procedures 43

NOTE: In the process of removing the power button board, the power button actuator may be accidentally

dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration.

The power button actuator is included in the Button Kit, spare part number 747634-001.

Reverse this procedure to install the power button board.

Volume button board

Description Spare part number

Volume button board (includes bracket and cable) 759031-001

Before removing the volume button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the volume button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the volume button board cable from the retention clips (2) built into the battery.

3. Remove the two Phillips PM1.5×2.0 screws (3) that secure the volume button board to the

bottom cover.

44 Chapter 5 Removal and replacement procedures

4. Remove the volume button board (4) and cable.

NOTE: In the process of removing the volume button board, the volume button actuator may be

accidentally dislodged from the bottom cover. To replace the volume button actuator, refer to the following
illustration.

The volume button actuator is included in the Button Kit, spare part number 747634-001.

Reverse this procedure to install the volume button board.

Tablet component replacement procedures 45

Audio jack board

Description Spare part number

Audio jack board (includes audio jack and cable) 747627-001

Before removing the audio jack board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the audio jack board:

1. Disconnect the audio jack board cable (1) from the system board.

2. Remove the two Phillips PM1.3×2.0 screws (2) that secure the audio jack board to the bottom cover.

3. Remove the audio jack board (3) and cable.

Reverse this procedure to install the audio jack board.

46 Chapter 5 Removal and replacement procedures

Vibrator module

Description Spare part number

Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

Before removing the vibrator module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

Remove the vibrator module:

1. Disconnect the vibrator module cable (1) from the system board.

2. Detach the vibrator module (2) from the bottom cover. (The vibrator module is attached to the bottom

cover with double-sided adhesive.)

3. Remove the vibrator module and cable.

NOTE: The vibrator module cover is attached to the vibrator module with double-sided adhesive.

Reverse this procedure to install the vibrator module.

Tablet component replacement procedures 47

Battery

Description Spare part number

2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main transceiver and
antenna cable)

728558-005

Before removing the battery, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28).

5. Remove the NFC antenna (see NFC antenna on page 35).

6. Remove the power button board (see Power button board on page 42).

Remove the battery:

1. Release the volume button board cable from the retention clips (1) built into the battery.

2. Release the tab (2) built into the bottom cover that secures the WWAN/GPS antenna cables, and then

release the antenna cables (3).

3. Detach the WWAN/GPS main transceiver (4) from the bottom cover. (The WWAN/GPS main transceiver is

attached to the bottom cover with double-sided adhesive.)

4. Remove the six Phillips PM1.3×2.0 screws (5) that secure the battery to the bottom cover.

48 Chapter 5 Removal and replacement procedures

5. Remove the battery (6).

Reverse this procedure to install the battery.

Tablet component replacement procedures 49

System board

NOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHz processor

(burst up to 2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and includes the power button
actuator, processor, and replacement thermal material.

Description Spare part number

Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows 8 Professional
operating system

Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows Embedded
Industry 8.1 64-bit Retail Solutions operating system

Equipped with 128-GB eMMC storage, an NFC module, and a non-Windows operating system 824500-001

Equipped with 128-GB eMMC storage and the Windows 10 or Windows 8 Professional operating system 829007-601

Equipped with 128-GB eMMC storage and a non-Windows operating system 829007-001

Equipped with 64-GB eMMC storage, an NFC module, and the Windows 10 or Windows 8 Professional
operating system

Equipped with 64-GB eMMC storage, an NFC module, and the Windows 10 or Windows Embedded
Industry 8.1 64-bit Retail Solutions operating system

Equipped with 64-GB eMMC storage, an NFC module, and a non-Windows operating system 824499-001

Equipped with 64-GB eMMC storage and the Windows 10 or Windows 8 Professional operating system 824501-601

Equipped with 64-GB eMMC storage and the Windows 10 or Windows Embedded Industry 8.1 64-bit
Retail Solutions operating system

Equipped with 64-GB eMMC storage and a non-Windows operating system 824501-001

824500-601

824500-401

824499-601

824499-401

824501-401

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

Remove the system board:

1. Release the forward-facing webcam (1) from the molding built into the bottom cover.

2. Disconnect the audio jack board cable (2) from the system board.

50 Chapter 5 Removal and replacement procedures

3. Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect the

WLAN ribbon cable from the WLAN module.

Tablet component replacement procedures 51

4. Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover.

5. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down above

the tablet.

6. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector cable to

the system board.

52 Chapter 5 Removal and replacement procedures

7. Disconnect the docking connector cable (3) from the system board.

8. Remove the system board.

NOTE: In the process of removing the system board, the autorotate switch actuator may be accidentally

dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following
illustration. When installing the autorotate switch actuator, make sure the two tabs (1) on the autorotate
switch actuator engage the autorotate switch (2) on the system board.

The autorotate switch actuator is included in the Button Kit, spare part number 747634-001.

Tablet component replacement procedures 53

Reverse this procedure to install the system board.

Forward-facing webcam

NOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spare part number

762828-001.

Before removing the forward-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

Remove the forward-facing webcam:

1. Turn the system board upside down, with the top toward you.

54 Chapter 5 Removal and replacement procedures

2. Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and then

3. Remove the forward-facing webcam and cable.

Reverse this procedure to install the forward-facing webcam.

Slot cover

NOTE: The slot cover is included in the Button Kit, spare part number 747634-001.

disconnect the forward-facing webcam cable (2) from the system board.

Before removing the slot cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

Remove the slot cover:

1. Remove the four Phillips PM1.3×2.0 screws (1) that secure the slot cover retention bracket and spring

bracket to the bottom cover.

2. Remove the slot cover retention bracket (2) and the slot cover spring bracket (3).

Tablet component replacement procedures 55

3. Remove the slot cover (4) by pressing it through the bottom cover.

4. Remove the slot cover.

Reverse this procedure to install the slot cover.

Docking connector cable

Description Spare part number

Docking connector cable (includes double-sided adhesive) 747631-001

Before removing the docking connector cable, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

Remove the docking connector cable:

56 Chapter 5 Removal and replacement procedures

1. Disconnect the vibrator module cable (1) from the docking connector cable.

2. Disconnect the speaker cable (2) from the docking connector cable.

3. Remove the two Phillips PM1.3×2.0 screws (3) that secure the docking connector cable bracket to the

bottom cover.

4. Remove the docking connector bracket (4).

The docking connector bracket is included in the Button Kit, spare part number 747634-001.

5. Detach the docking connector cable (1) from the surface of the bottom cover. (The docking connector

cable is attached to the bottom cover with double-sided adhesive.)

6. Release the docking connector (2) from the bottom cover by sliding it away from the opening in the

bottom edge.

Tablet component replacement procedures 57

7. Remove the docking connector cable (3).

Reverse this procedure to install the docking connector cable.

WLAN antenna

NOTE: The WLAN antenna are included in the Antenna Kits and include the WLAN antenna main and

auxiliary cables and transceivers.

Description Spare part number

Antenna Kit for use only in European countries and regions 767884-001

Antenna Kit for use only in Japan 767885-001

Antenna Kit for use only in the United States 767883-001

3G antenna 767882-001

Before removing the WLAN antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

58 Chapter 5 Removal and replacement procedures

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

Remove the WLAN antenna:

1. Release the WLAN antenna cables from the routing channel (1) built into the bottom cover.

2. Detach the WLAN antenna transceivers (2) from the bottom cover.

3. Release the tabs (3) built into the bottom cover that secure the speaker cable, and then release the

WLAN antenna cables.

4. Remove the WLAN antenna cables and transceivers (4).

Reverse this procedure to install the WLAN antenna.

Tablet component replacement procedures 59

WWAN/GPS auxiliary antenna

NOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include the WWAN/GPS

auxiliary antenna cable and transceiver.

Description Spare part number

Antenna Kit for use only in European countries and regions 767884-001

Antenna Kit for use only in Japan 767885-001

Antenna Kit for use only in the United States 767883-001

Before removing the WWAN/GPS auxiliary antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

Remove the WWAN/GPS auxiliary antenna:

1. Detach the WWAN/GPS auxiliary antenna transceiver (1) from the bottom cover.

60 Chapter 5 Removal and replacement procedures

2. Remove the WWAN/GPS auxiliary antenna cable and transceiver (2).

Reverse this procedure to install the WWAN/GPS auxiliary antenna.

Tablet component replacement procedures 61

Speakers

Before removing the speakers, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see Display assembly on page 28), and then remove the

Description Spare part number

Speakers (include left and right speakers and cables) 747629-001

then shut it down through the operating system.

following components:

a. NFC antenna (see NFC antenna on page 35)

b. WWAN module (see WWAN module on page 36)

c. Power button board (see Power button board on page 42)

d. Battery (see Battery on page 48)

e. System board (see System board on page 50)

f. Docking connector cable (see Docking connector cable on page 56)

Remove the speakers:

1. Release the tabs (1) built into the bottom cover that secure the speaker cable, and then release the

speaker cable.

2. Remove the four Phillips PM1.3×2.0 screws (2) that secure the speakers to the bottom cover.

62 Chapter 5 Removal and replacement procedures

3. Remove the speakers (3).

Reverse this procedure to install the speakers.

Retail Jacket component replacement procedures

There are as many as 31 screws that must be removed, replaced, and/or loosened when servicing the Retail
Jacket. Make special note of each screw size and location during removal and replacement.

Top cap

Description Spare part number

Top cap (includes 4 captive screws, secured by C-rings) 744025-001

Before disassembling the Retail Jacket, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

Remove the top cap:

1. Place the Retail Jacket face down on the work surface with the top cap toward you.

2. Loosen the 4 captive screws (1) that secure the top cap to the Retail Jacket.

Retail Jacket component replacement procedures 63

3. Remove the top cap (2) from the Retail Jacket.

CAUTION: Before positioning the Retail Jacket with the tablet display panel facing down, make sure

the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution
can result in damage to the display panel.

4. Turn the Retail Jacket right side up with the bottom toward you.

5. If installed, slide the tablet out of the Retail Jacket.

Reverse this procedure to install the top cap.

Battery

Description

Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001

Before removing the battery, follow these steps:

64 Chapter 5 Removal and replacement procedures

Spare part number

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

Remove the battery:

1. Loosen the 4 captive screws (1) that secure the battery to the Retail Jacket.

2. Remove the battery (2) from the Retail Jacket.

Reverse this procedure to install the battery.

Front cover

Description Spare part number

Front cover (includes bar code scanner lens and adhesive liner) 744030-001

Before removing the front cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

NOTE: When replacing the front cover, be sure the following components are removed from the defective

front cover and installed on the replacement front cover:

●

then shut it down through the operating system.

Bar code scanner module (see Bar code scanner module and Cable connector board on page 69)

●

Card connector board (see Bar code scanner module and Cable connector board on page 69)

Retail Jacket component replacement procedures 65

●

Battery connector board (see Battery connector board on page 71)

●

System board (see System board on page 72)

Remove the front cover:

1. Position the Retail Jacket with the top toward you.

2. Remove the adhesive-backed liner that covers the front cover.

3. Release the ZIF connector (1) to which the left-side credit card reader board cable is attached, and then

disconnect the left-side credit card reader board cable (2) from the left-side credit card reader board.

66 Chapter 5 Removal and replacement procedures

4. Close the ZIF connector (3).

CAUTION: Failure to close the ZIF connector as instructed in step 4 can lead to damage to Retail Jacket

components.

5. Position the Retail Jacket with the bottom toward you.

Retail Jacket component replacement procedures 67

6. Remove the two Phillips PM1.3×3.0 screws that secure the front cover to the Retail Jacket.

7. Position the Retail Jacket with the top toward you.

8. Remove the four Phillips PM1.9×3.0 screws that secure the front cover to the Retail Jacket.

68 Chapter 5 Removal and replacement procedures

9. Remove the front cover by sliding it away from the Retail Jacket.

Reverse this procedure to install the front cover.

Bar code scanner module and Cable connector board

NOTE: The bar code scanner module and cable connector board spare part kits do not include the

respective cables. The cables are included in the Cable Kit, spare part number 744031-001.

Description Spare part number

Bar code scanner module 744037-001

Cable connector board 744034-001

Before removing the bar code scanner module and cable connector board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

6. Remove the front cover (see Front cover on page 65).

Remove the bar code scanner module and cable connector board:

1. Turn the front cover upside down with the top toward you.

2. Release the ZIF connector (1) to which the cable connector board cable is attached, and then disconnect

the cable connector board cable from the system board.

3. Detach the cable connector board cable (2) from the front cover. (The cable connector board cable is

attached to the front cover with double-sided adhesive.)

4. Remove the two Phillips PM1.3×3.0 screws (3) that secure the bar code scanner module to the front

cover.

5. Remove the two Phillips PM1.9×3.0 screws (4) that secure the cable connector board to the front cover.

Retail Jacket component replacement procedures 69

6. Remove the bar code scanner module (5) and the cable connector board and cable.

7. Turn the bar code scanner module and the cable connector board over so the ZIF connector on the back

of the cable connector board is accessible.

8. Release the ZIF connector (1) to which the bar code scanner module cable is attached, and then

disconnect the bar code scanner module cable (2) from the cable connector board.

Reverse this procedure to install the bar code scanner module and cable connector board.

70 Chapter 5 Removal and replacement procedures

Battery connector board

Description Spare part number

Battery connector board (includes cable) 744033-001

Before removing the battery connector board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

6. Remove the front cover (see Front cover on page 65).

Remove the battery connector board:

1. Turn the front cover upside down with the top toward you.

2. Disconnect the battery connector board cable (1) from the system board.

3. Remove the two Phillips PM1.9×3.0 screws (2) that secure the battery connector board to the

front cover.

4. Lift the bottom edge of the battery connector board (3) until the board rests at an angle, and then slide

the board out of the opening in the front cover.

5. Remove the battery connector board and cable.

Retail Jacket component replacement procedures 71

Reverse this procedure to install the battery connector board.

System board

Description Spare part number

System board (includes docking connector and USB port) 744032-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

6. Remove the front cover (see Front cover on page 65).

Remove the system board:

1. Turn the front cover upside down with the top toward you.

2. Disconnect the battery connector board cable (1) from the system board.

3. Release the ZIF connector (2) to which the cable connector board cable is attached, and then disconnect

the cable connector board cable from the system board.

4. Release the ZIF connector (3) to which the credit card reader/left board cable is attached, and then

disconnect the credit card reader/left board cable from the system board.

5. Remove the five Phillips PM1.9×3.0 screws (4) that secure the system board to the front cover.

6. Remove the two Phillips PM1.9×3.0 screws (5) that secure the system board to the front cover.

72 Chapter 5 Removal and replacement procedures

7. Slide the docking connector (6) out of the opening in the front cover, and then remove the

system board.

Reverse this procedure to install the system board.

Retail Jacket component replacement procedures 73

Credit card reader board

NOTE: The credit card reader board spare part kits do not include the respective cables. The cables are

included in the Cable Kit, spare part number 744031-001.

Description Spare part number

Left-side credit card reader board 744027-001

Right-side credit card reader board 744028-001

Before removing the credit card reader boards, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

6. Remove the front cover (see Front cover on page 65).

Remove the credit card reader boards:

1. Remove the Phillips PM1.9×3.0 screw (1) that secures the left-side credit card reader board to the rear

cover.

2. Turn the left-side credit card reader board (2) over so the ZIF connector on the back of the board is

accessible.

74 Chapter 5 Removal and replacement procedures

3. Release the ZIF connector (3) to which the right-side credit card reader board cable is attached, and

then disconnect the right-side credit card reader board cable (4) from the left-side credit card reader
board.

4. Remove the left-side credit card reader board.

5. Detach the right-side credit card reader board cable (1) from the rear cover. (The right-side credit card

reader board cable is attached to the rear cover with double-sided adhesive.)

6. Remove the Phillips PM1.9×3.0 screw (2) that secures the right-side credit card reader board to the rear

cover.

Retail Jacket component replacement procedures 75

7. Remove the right-side credit card reader board (3) and cable.

Reverse this procedure to install the credit card reader boards.

Credit card reader

Description Spare part number

Credit card reader 744026-001

Before removing the credit card reader, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see Top cap on page 63).

5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 63).

6. Remove the front cover (see Front cover on page 65).

Remove the credit card reader:

1. Disconnect the credit card reader cable (1) from the right-side credit card reader board.

2. Release the credit card reader cable (2) from the routing channel built into the rear cover.

3. Remove the two Phillips PM1.9×3.0 screws (3) that secure the retention tabs and the credit card reader

to the rear cover.

4. Remove the two retention tabs (4).

76 Chapter 5 Removal and replacement procedures

5. Remove the credit card reader (5).

Reverse this procedure to install the credit card reader.

Security Jacket component replacement procedures

There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the
Security Jacket. Make special note of each screw size and location during removal and replacement.

Card reader cover and Top cap

Description Spare part number

Card reader cover 744039-001

Top cap (includes rubber trim) 744047-001

Before disassembling the Security Jacket, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

Remove the card reader cover and top cap:

Security Jacket component replacement procedures 77

1. Place the Security Jacket face down on the work surface with the top cap toward you.

2. Release the card reader cover (1) by sliding it toward the top of the Security Jacket.

3. Remove the card reader cover (2) by lifting it away from the Security Jacket.

4. Remove the Phillips PM1.9×3.0 screw (1) that secures the top cap to the Security Jacket.

5. Slide the top cap release latch (2) to release the top cap from the Security Jacket.

78 Chapter 5 Removal and replacement procedures

6. Remove the top cap (3) from the Security Jacket.

CAUTION: Before positioning the Security Jacket with the tablet display panel facing down, make sure

the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution
can result in damage to the display panel.

7. Turn the Security Jacket right side up with the bottom toward you.

8. If installed, slide the tablet out of the Security Jacket.

Reverse this procedure to install the top cap.

Security Jacket component replacement procedures 79

Front cover

Description Spare part number

Front cover 744048-001

Before removing the front cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 77).

5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 77).

NOTE: When replacing the front cover, be sure the system board is removed from the defective top cover

and installed on the replacement front cover (see System board on page 72).

Remove the front cover:

1. Turn the Security Jacket upside down with the top toward you.

then shut it down through the operating system.

Security Jacket.

2. Remove the two Phillips PM1.5×3.4 screws that secure the front cover to the Security Jacket.

3. Turn the Security Jacket right side up with the bottom toward you.

4. Remove the two Phillips PM1.3×3.4 screws (1) that secure the front cover to the Security Jacket.

80 Chapter 5 Removal and replacement procedures

5. Release the front cover (2) by sliding it partially away from the Security Jacket.

6. Lift the bottom edge of the front cover (1) and swing it up and back until it rests upside down on the

Security Jacket.

7. Disconnect the fingerprint reader board cable (2) from the low insertion force (LIF) connector on the

system board.

8. Disconnect the card reader board cable (3) from the LIF connector on the system board.

9. Remove the front cover.

Reverse this procedure to install the front cover.

Security Jacket component replacement procedures 81

System board

Description Spare part number

System board (includes docking connector, HDMI port, and USB port) 744044-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 77).

5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 77).

6. Remove the front cover (see Front cover on page 80).

Remove the system board:

1. Place the front cover face down on the work surface with the bottom toward you.

2. Remove the six Phillips PM1.9×3.4 screws (1) that secure the system board to the front cover.

3. Release the docking connector (2) from the opening in the front cover.

4. Remove the system board (3).

Reverse this procedure to install the system board.

82 Chapter 5 Removal and replacement procedures

Docking connector cable

NOTE: The docking connector cable is included in the Cables/Connectors Kit, spare part number

744045-001.

Before removing the docking connector cable, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 77).

5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 77).

6. Remove the front cover (see Front cover on page 80).

7. Remove the system board (see System board on page 82).

Remove the docking connector cable:

1. Turn the system board upside down with the top toward you.

2. Remove the two Phillips PM1.9×3.4 screws (1) that secure the docking connector cable to the system

board.

3. Remove the docking connector bracket (2).

4. Remove the docking connector cable (3).

Security Jacket component replacement procedures 83

Reverse this procedure to install the docking connector cable.

Card reader board

Description Spare part number

Card reader board 744043-001

Before removing the card reader board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 77).

5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 77).

6. Remove the front cover (see Front cover on page 80).

Remove the card reader board:

1. Position the rear cover with the bottom toward you.

2. Detach the tape (1) that secures the card reader board to the rear cover.

3. Remove the card reader board (2) and cable.

Reverse this procedure to install the card reader board.

84 Chapter 5 Removal and replacement procedures

Fingerprint reader board

Description Spare part number

Fingerprint reader board 744042-001

Before removing the fingerprint reader board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 77).

5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 77).

6. Remove the front cover (see Front cover on page 80).

Remove the fingerprint reader board:

1. Position the rear cover with the bottom toward you.

2. Remove the spring (1) from the spring retention tabs (2).

3. Remove the fingerprint reader board (3) and cable.

Reverse this procedure to install the fingerprint reader board.

Security Jacket component replacement procedures 85

6 Computer Setup (BIOS), TPM,

and HP Sure Start – Windows 10

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer
Setup includes settings for the types of devices installed, the startup sequence of the computer,
and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.

●

Tablets without keyboards:

▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.

86 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your finger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

‒ or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

‒ or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 86.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

‒ or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Using Computer Setup 87

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on
your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 86.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner

of the screen, and then follow the on-screen instructions.

‒ or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 88.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in
an optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

88 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.

●

Tablets without keyboards:

▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

Using Computer Setup 89

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must

ensure that your intended use of TPM complies with relevant local laws, regulations and policies,
and approvals or licenses must be obtained if applicable. For any compliance issues arising from
your operation/usage of TPM which violates the above mentioned requirement, you shall bear all
the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 86.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select
your country. Select Drivers & Downloads, and then follow the on-screen instructions.

90 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10

7 HP PC Hardware Diagnostics (UEFI) –

Windows 10

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must

use the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot
access BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 92.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow

the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

91

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

92 Chapter 7 HP PC Hardware Diagnostics (UEFI) – Windows 10