HP EliteOne 800 G2, EliteOne 705 G2, ProOne 600 G2 Maintenance & Service Guide

Maintenance & Service Guide

HP EliteOne 800 G2 23 inch All-in-One HP EliteOne 705 G2 23-inch Touch All-in-One HP ProOne 600 G2 21 inch All-in-One

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 822875-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

About This Book

WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or

loss of life.

CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

NOTE: Text set o in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product features ........................................................................................................................................... 1

Overview ................................................................................................................................................................ 1

EliteOne 800 ........................................................................................................................................................... 2

Front components ............................................................................................................................... 2

Side components ................................................................................................................................. 3

Rear components ................................................................................................................................ 4

Internal components ........................................................................................................................... 5

EliteOne 705 ........................................................................................................................................................... 6

Front components ............................................................................................................................... 6

Side components ................................................................................................................................. 7

Rear components ................................................................................................................................ 8

Internal components ........................................................................................................................... 9

ProOne 600 .......................................................................................................................................................... 10

Front components ............................................................................................................................. 10

Side components ............................................................................................................................... 11

Rear components .............................................................................................................................. 12

Internal components ......................................................................................................................... 13

Labels ................................................................................................................................................................... 14

2 Illustrated parts catalog .............................................................................................................................. 15

System parts ........................................................................................................................................................ 15

Misc parts ............................................................................................................................................................. 17

Mass storage devices ........................................................................................................................................... 19

Processors and memory modules ....................................................................................................................... 20

Cables ................................................................................................................................................................... 21

Keyboards and mice ............................................................................................................................................. 21

3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 23

Electrostatic discharge information .................................................................................................................... 23

Generating static ............................................................................................................................... 24

Preventing electrostatic damage to equipment ............................................................................... 24

Personal grounding methods and equipment .................................................................................. 25

Grounding the work area ................................................................................................................... 25

Recommended materials and equipment ........................................................................................ 25

Operating guidelines ........................................................................................................................................... 26

Routine care ......................................................................................................................................................... 26

General cleaning safety precautions ................................................................................................ 26

Cleaning the Computer Case ............................................................................................................. 27

Cleaning the keyboard ....................................................................................................................... 27

Cleaning the monitor ......................................................................................................................... 27

Cleaning the mouse ........................................................................................................................... 28

Service considerations ......................................................................................................................................... 28

Tools and software Requirements .................................................................................................... 28

Screws ............................................................................................................................................... 28

Cables and connectors ...................................................................................................................... 28

Hard Drives ........................................................................................................................................ 28

Lithium coin cell battery .................................................................................................................... 29

SATA hard drive cables ......................................................................................................................................... 30

SATA data cable ................................................................................................................................. 30

Cable management .............................................................................................................................................. 30

4 Removal and Replacement Procedures .......................................................................................................... 31

Preparing to disassemble the computer ............................................................................................................. 31

Rear port cover .................................................................................................................................................... 31

Attaching and removing a stand ......................................................................................................................... 32

Recline stand ..................................................................................................................................... 32

Attaching a recline stand ................................................................................................ 32

Removing a recline stand ............................................................................................... 33

Adjustable-height stand ................................................................................................................... 34

Attaching an adjustable-height stand ............................................................................ 34

Removing an adjustable-height stand ........................................................................... 34

Easel stand ........................................................................................................................................ 35

Attaching an easel stand ................................................................................................ 35

Removing an easel stand ................................................................................................ 35

Access panel ......................................................................................................................................................... 37

Drives ................................................................................................................................................................... 38

Hard disc drive ................................................................................................................................... 39

Removing a 2.5-inch hard disc drive .............................................................................. 39

Installing a 2.5-inch hard disc drive ................................................................................ 40

Optical drive ....................................................................................................................................... 41

Converter board ................................................................................................................................................... 43

Top trim ................................................................................................................................................................ 45

Webcam module .................................................................................................................................................. 46

System board (EMI) shield ................................................................................................................................... 48

Memory ................................................................................................................................................................ 49

Battery ................................................................................................................................................................. 52

PCI-Express M.2 Solid-State Drive ....................................................................................................................... 54

WLAN module ...................................................................................................................................................... 56

Antennas .............................................................................................................................................................. 58

Heat sink .............................................................................................................................................................. 59

Processor – AMD models ..................................................................................................................................... 61

Processor – Intel models ..................................................................................................................................... 62

System board ....................................................................................................................................................... 64

System board callouts ......................................................................................................................................... 67

System board callouts, HP EliteOne 705 G2 models ........................................................................ 67

System board callouts, HP EliteOne 800 G2 dGPU models .............................................................. 68

System board callouts, HP EliteOne 800 G2 UMA models ................................................................ 69

System board callouts, HP ProOne 600 G2 models .......................................................................... 70

Serial/PS2 board .................................................................................................................................................. 71

Center rear I/O panel ............................................................................................................................................ 73

Speakers .............................................................................................................................................................. 74

VESA mounting bracket ....................................................................................................................................... 75

Power supply ....................................................................................................................................................... 77

Fan assembly ....................................................................................................................................................... 79

Right trim and ngerprint reader ........................................................................................................................ 80

Left trim ............................................................................................................................................................... 82

Bottom trim and feet ........................................................................................................................................... 83

Display panel ....................................................................................................................................................... 85

Cables and connectors ......................................................................................................................................... 88

5 Computer Setup (F10) Utility ........................................................................................................................ 89

Computer Setup (F10) Utilities ............................................................................................................................ 89

Using Computer Setup (F10) Utilities ................................................................................................ 89

Computer Setup–Main ....................................................................................................................... 91

Computer Setup—Security ............................................................................................................... 93

Computer Setup—Advanced ............................................................................................................. 95

Recovering the Conguration Settings ............................................................................................................. 100

6 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 101

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 101

7 Troubleshooting without diagnostics .......................................................................................................... 103

Safety and comfort ............................................................................................................................................ 103

Before you call for technical support ................................................................................................................ 103

Helpful hints ...................................................................................................................................................... 104

Solving general problems .................................................................................................................................. 105

Solving power problems .................................................................................................................................... 109

vii

Solving hard drive problems .............................................................................................................................. 110

Solving media card reader problems ................................................................................................................ 112

Solving display problems .................................................................................................................................. 113

Solving audio problems ..................................................................................................................................... 118

Solving printer problems ................................................................................................................................... 120

Solving keyboard and mouse problems ............................................................................................................ 121

Solving Hardware Installation Problems ........................................................................................................... 123

Solving Network Problems ................................................................................................................................ 124

Solving memory problems ................................................................................................................................ 127

Solving CD-ROM and DVD problems .................................................................................................................. 128

Solving USB ash drive problems ..................................................................................................................... 131

Solving front panel component problems ........................................................................................................ 132

Solving Internet access problems ..................................................................................................................... 132

Solving software problems ............................................................................................................................... 134

8 System backup and recovery ...................................................................................................................... 135

Backing up, restoring, and recovering in Windows 10 ...................................................................................... 135

Creating recovery media and backups ............................................................................................ 135

Creating HP Recovery media (select products only) .................................................... 135

Using Windows tools ....................................................................................................................... 136

Restore and recovery ...................................................................................................................... 136

Recovering using HP Recovery Manager ...................................................................... 137

What you need to know before you get started ........................................ 137

Using the HP Recovery partition (select products only) ............................ 138

Using HP Recovery media to recover ......................................................... 138

Changing the computer boot order ............................................................ 138

Removing the HP Recovery partition (select products only) ..................... 138

Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................. 139

Creating recovery media and backups ............................................................................................ 139

Restoring and recovering using Windows tools ............................................................................. 140

Using Reset when the system is not responding ......................................................... 140

Recovery using the Windows recovery USB ash drive ............................................... 140

Recovery using Windows operating system media (purchased separately) ............... 141

Backing up, restoring, and recovering in Windows 7 ........................................................................................ 141

Creating recovery media ................................................................................................................. 142

Creating recovery media using HP Recovery Manager (select models only) ............... 142

Creating recovery discs with HP Recovery Disc Creator (select models only) ............. 143

Creating recovery discs .............................................................................. 143

Backing up your information ........................................................................................ 144

System Restore ............................................................................................................................... 144

System Recovery ............................................................................................................................. 145

viii

System Recovery when Windows is responding .......................................................... 145

System Recovery when Windows is not responding .................................................... 146

System Recovery using recovery media (select models only) ..................................... 146

Using HP Recovery Disc operating system discs (select models only) ........................ 147

9 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 149

POST numeric codes and text messages .......................................................................................................... 149

Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 154

10 Password security and resetting CMOS ...................................................................................................... 156

Resetting the password jumper ........................................................................................................................ 156

Clearing and resetting the BIOS ........................................................................................................................ 158

Appendix A Power cord set requirements ....................................................................................................... 159

General requirements ........................................................................................................................................ 159

Japanese power cord requirements .................................................................................................................. 159

Country-specic requirements .......................................................................................................................... 160

Appendix B Statement of Volatility ................................................................................................................ 161

Appendix C Specications ............................................................................................................................. 162

HP EliteBook 800 G2 models ............................................................................................................................. 162

HP EliteBook 705 G2 models ............................................................................................................................. 163

HP ProBook 600 G2 models .............................................................................................................................. 164

Index ........................................................................................................................................................... 165

1 Product features

Overview

NOTE: For the latest specications or additional specications on this product, go to

http://www.hp.com/go/ quickspecs/ and search for your specic display model to nd the model-specic

QuickSpecs.

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.

Overview 1

EliteOne 800

Front components

Component Component

1 Dual microphone array (optional) 4 Webcam (optional)

2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display

3 Webcam privacy shutter slide switch 6 High-performance stereo speakers

2 Chapter 1 Product features

Side components

Component Component

1 Power button 7 Microphone/line in jack

2 hard disk drive activity LED 8 HP SD media card reader (optional)

3 USB 3.0 port, fast-charging 9 Optical disc drive eject button

4 USB 3.0 port 10 Optical disc drive activity LED

5 USB 3.0 Type C port 11 Tray-load optical disc drive

6 Headset/line out jack 12 Fingerprint reader (Touch model only)

EliteOne 800 3

Rear components

Component Component

1 Power cable retention loop 7 DisplayPort connector

2 Port cover security screw hole 8 (2) USB 3.0 ports

3 Serial port (optional) 9 (2) USB 3.0 ports with wake-up functionality

4 PS/2 keyboard connector (optional) 10 RJ-45 Gigabit Ethernet port

5 PS/2 mouse connector (optional) 11 Stereo audio line out

6 Power connector

4 Chapter 1 Product features

Internal components

Component Component

1 Optical disc drive 4 Hood sensor

2 Secondary hard disk drive 5 Memory

3 Primary hard disk drive 6 RTC Battery

EliteOne 800 5