HP EliteOne 800 G1 Service and Maintain

Maintenance & Service Guide

HP EliteOne 800 G1 All-in-One Business PC (21.5" NT)

Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Microsoft, Windows, WIndows 7, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. ENERGY STAR is a registered mark owned by the U.S. government.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Maintenance & Service Guide

First Edition (May 2014)

Document Part Number: 757392-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. Your computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See

http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product features ............................................................................................................... 1

Overview ................................................................................................................................ 1

Front components ..................................................................................................................... 3

Side components ..................................................................................................................... 4

Rear components ..................................................................................................................... 5

Positioning the computer ........................................................................................................... 5

Adjusting the height-adjustable/recline stand (optional) ................................................. 6

2 Activating and Customizing the Software .......................................................................... 7

Activating and customizing the software in Windows 7 ................................................................ 7

Activating the Windows operating system .................................................................... 7

Downloading Windows 7 updates .............................................................................. 8

Installing or upgrading device drivers .......................................................................... 8

Customizing the monitor display ................................................................................. 8

Activating and customizing the software in Windows 8 ................................................................ 8

Activating the Windows Operating System ................................................................... 8

Downloading Windows 8 updates .............................................................................. 9

Customizing the monitor display ................................................................................. 9

3 Illustrated parts catalog .................................................................................................. 10

System parts .......................................................................................................................... 10

Misc parts ............................................................................................................................. 11

Keyboards and mice .............................................................................................................. 12

Mass storage devices ............................................................................................................. 13

Boards .................................................................................................................................. 14

Cables .................................................................................................................................. 16

Sequential part number listing .................................................................................................. 17

4 Routine care, SATA drive guidelines, and disassembly preparation ................................. 26

Electrostatic discharge information ........................................................................................... 26

Generating static .................................................................................................... 27

Preventing electrostatic damage to equipment ............................................................. 27

Personal grounding methods and equipment .............................................................. 28

Grounding the work area ......................................................................................... 28

Recommended materials and equipment .................................................................... 28

Operating guidelines .............................................................................................................. 29

Routine care .......................................................................................................................... 30

General cleaning safety precautions .......................................................................... 30

Cleaning the Computer Case .................................................................................... 30

Cleaning the keyboard ............................................................................................ 30

Cleaning the monitor ............................................................................................... 31

Cleaning the mouse ................................................................................................. 31

Service considerations ............................................................................................................ 31

Power supply fan .................................................................................................... 31

Tools and software Requirements .............................................................................. 32

Screws ................................................................................................................... 32

Cables and connectors ............................................................................................ 32

Hard Drives ............................................................................................................ 32

Lithium coin cell battery ............................................................................................ 33

SATA hard drives ................................................................................................................... 33

SATA hard drive cables .......................................................................................................... 34

SATA data cable ..................................................................................................... 34

SMART ATA drives ................................................................................................................. 34

Cable management ................................................................................................................ 34

5 Removal and Replacement Procedures All-in One (AIO) Chassis ...................................... 35

Preparing to disassemble the computer ..................................................................................... 35

Removing the rear I/O cover ................................................................................................... 37

Cable management cover ....................................................................................................... 38

Installing an access panel security screw ................................................................................... 38

Access panel ......................................................................................................................... 39

Stand ................................................................................................................................... 41

Height-adjustable/recline stand (optional) .................................................................. 41

Tilt/swivel stand ...................................................................................................... 42

Lower panel .......................................................................................................................... 44

VESA mounting adapter .......................................................................................................... 45

Drives ................................................................................................................................... 47

Replacing a hard disc drive ...................................................................................... 47

Removing a hard disc drive ....................................................................... 48

Removing a 3.5-inch hard disc drive ........................................... 48

Removing a 2.5-inch hard disc drive ........................................... 49

Installing a hard disc drive ........................................................................ 52

Installing a 3.5-inch hard disc drive ............................................. 52

Installing 2.5-inch hard disc drives .............................................. 54

Replacing the optical disc drive ................................................................................ 56

Memory ................................................................................................................................ 59

Battery .................................................................................................................................. 62

Serial port ............................................................................................................................. 64

Webcam module ................................................................................................................... 66

Converter board .................................................................................................................... 68

Heat sink .............................................................................................................................. 70

Processor .............................................................................................................................. 72

mSATA Solid-State Drive ......................................................................................................... 75

WLAN module ...................................................................................................................... 77

Speakers ............................................................................................................................... 79

Fan ...................................................................................................................................... 80

Side panels ........................................................................................................................... 82

Power supply ......................................................................................................................... 84

System board ........................................................................................................................ 87

Card reader board ................................................................................................................ 96

Power button board ................................................................................................................ 98

Front bezel .......................................................................................................................... 100

Antenna .............................................................................................................................. 103

Display panel ...................................................................................................................... 105

Hard drive and optical drive cables and connectors ................................................................. 108

6 Computer Setup (F10) Utility ......................................................................................... 110

Computer Setup (F10) Utilities ............................................................................................... 110

Using Computer Setup (F10) Utilities ........................................................................ 111

Computer Setup—File ............................................................................................ 111

Computer Setup—Storage ...................................................................................... 113

Computer Setup—Security ...................................................................................... 115

Computer Setup—Power ........................................................................................ 119

Computer Setup—Advanced .................................................................................. 121

Recovering the Configuration Settings ..................................................................................... 124

7 HP PC Hardware Diagnostics ........................................................................................ 125

Why run HP PC Hardware Diagnostics – UEFI ......................................................................... 125

How to access and run HP PC Hardware Diagnostics - UEFI ...................................................... 125

Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 126

vii

8 Troubleshooting without diagnostics ............................................................................. 127

Safety and comfort ............................................................................................................... 127

Before you call for technical support ....................................................................................... 127

Helpful hints ........................................................................................................................ 128

Solving general problems ...................................................................................................... 130

Solving power problems ....................................................................................................... 134

Solving hard drive problems .................................................................................................. 135

Solving media card reader problems ...................................................................................... 138

Solving display problems ...................................................................................................... 139

Solving audio problems ........................................................................................................ 145

Solving printer problems ....................................................................................................... 147

Solving keyboard and mouse problems .................................................................................. 148

Solving Hardware Installation Problems .................................................................................. 150

Solving Network Problems .................................................................................................... 153

Solving memory problems ..................................................................................................... 156

Solving processor problems ................................................................................................... 158

Solving CD-ROM and DVD problems ...................................................................................... 159

Solving USB flash drive problems ........................................................................................... 161

Solving front panel component problems ................................................................................. 162

Solving Internet access problems ............................................................................................ 162

Solving software problems .................................................................................................... 164

9 System backup and recovery ........................................................................................ 166

Backing up, restoring, and recovering in Windows 8 ............................................................... 166

Creating recovery media and backups .................................................................... 167

Restoring and recovering using Windows 8 tools ...................................................... 168

Using Windows 8 Refresh ....................................................................... 168

Using Windows 8 Reset .......................................................................... 169

Recovery using the Windows 8 recovery USB flash drive ............................ 170

Recovery using Windows 8 operating system media (purchased separately) . 171

Backing up, restoring, and recovering in Windows 7 ............................................................... 172

Creating recovery media ........................................................................................ 172

Creating recovery media using HP Recovery Manager (select models only) ... 173 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 174

Creating recovery discs ............................................................ 174

Backing up your information .................................................................... 175

System Restore ...................................................................................................... 175

System Recovery ................................................................................................... 176

System Recovery when Windows is responding ......................................... 176

System Recovery when Windows is not responding .................................... 177

System Recovery using recovery media (select models only) ......................... 177

viii

Using HP Recovery Disc operating system discs (select models only) ............. 178

10 POST error messages .................................................................................................. 180

POST numeric codes and text messages .................................................................................. 181

Interpreting POST diagnostic front panel LEDs .......................................................................... 189

11 Password security and resetting CMOS ....................................................................... 192

Establishing a setup or power-on password ............................................................................. 193

Resetting the setup and power-on password ............................................................................ 193

Clearing and resetting the CMOS .......................................................................................... 194

Appendix A Power cord set requirements ........................................................................ 196

General requirements ........................................................................................................... 196

Japanese power cord requirements ........................................................................................ 196

Country-specific requirements ................................................................................................ 197

Appendix B Specifications ................................................................................................ 198

Index ............................................................................................................................... 199

1 Product features

Overview

The HP EliteOne 800 G1 AiO (21.5" NT) offers the following features:

Integrated All-in-One form factor

●

Full HD IPS, LCD display (1920 x 1080) with LED backlighting

●

54.6-cm (21.5-inch) diagonal

◦

Swivel pad under base of stand

●

Adjustable tilt

●

Optional height-adjustable and reclining stand

●

Removable panel on the back of the computer allows users or technicians to easily and efficiently

●

service the PC

VESA mounting holes (100 mm x 100 mm)

●

4th generation Intel

Core™ processors

Overview

Up to 2 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self-encrypting Solid State Drive, 500

●

GB Self-encrypting Drive, or 1 TB Solid State Hard Drive

Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM Disc Drive, or

●

Slim BDXL Blu-ray Writer

Intel Q87 Express chipset

●

Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support

●

Intel integrated graphics

●

DisplayPort video out (with audio) for second display support

●

DP audio, DP to VGA/DVI/HDMI dongle support

●

Integrated Gigabit Ethernet (Intel i217LM GbE LOM)

●

Wireless connectivity (optional):

●

Intel Advanced-N 6205 WLAN, 802.11 a/b/g/n

◦

WLAN and Bluetooth Combo Card, 802.11 a/b/g/n Bluetooth

Optional integrated full HD webcam and dual microphone array

●

Premium stereo speakers

●

Optional 5-in-1 media card reader

●

6 USB 3.0 ports

●

Choice of wired or wireless keyboard and mouse

●

Wired USB keyboard and mouse

◦

Wired PS/2 keyboard and mouse

◦

Wireless keyboard and mouse

◦

●

Windows

90-percent energy-efficient power supply

●

ENERGY STAR

7 Professional 32-bit or 64-bit or Windows® 8 Professional 64-bit operating system

qualified, EPEAT® Gold+ registered

4.0

2 Chapter 1 Product features

Front components

Component Component

1 Webcam (optional) with privacy shutter 7 Mute speaker

2 Dual microphone array (optional) 8 Reduce volume

3 Webcam activity LED (with optional webcam) 9 Increase volume

4 16:9 widescreen LED-backlit LCD display 10 Mute microphone

5 Power LED 11 Decrease brightness

6 High-performance stereo speakers 12 Increase brightness

Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.

To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level.

To mute the speaker or microphone, just touch the appropriate icon. The icon remains illuminated until you touch it again to reactivate the speaker or microphone.

NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates or darkens

accordingly.

You cannot mute or reactivate the microphone from a software application.

Front components

Side components

Component Component

1 Hard disc drive activity LED 6 Headset/line out jack

2 HP 5-in-1 media card reader (optional) 7 Tray-load optical disc drive

3 USB 3.0 port, fast-charging 8 Optical disc drive eject button

4 USB 3.0 port 9 Optical disc drive activity LED

5 Microphone/line in jack 10 Power button

4 Chapter 1 Product features

Rear components

Component Component

1 Access panel 7 RJ-45 Gigabit Ethernet port

2 Access panel latches 8 (2) USB 3.0 ports

3 Security lock slot 9 DisplayPort connector

4 Power connector 10 Stereo audio line out

5 (2) PS/2 mouse and keyboard connectors 11 Access panel security screw

6 (2) USB 3.0 ports 12 Serial port (optional)

Positioning the computer

This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer.

Figure 1-1 Supported and unsupported positions

CAUTION: Positioning the computer with the HP logo on the top or on the left is not supported.

Rear components

Adjusting the height-adjustable/recline stand (optional)

This stand allows you to:

adjust the computer height 110 mm (4.3 inches)

●

rotate the computer position from landscape to portrait

●

recline the computer backward up to +60 degrees

●

tilt the computer to 30 degrees from the desktop

●

swivel the computer up to 360 degrees right or left

●

To rotate the computer:

1. Grasp the computer by the sides and lift it straight up (1) to its highest position.

2. Press the top of the computer backwards (2).

CAUTION: The computer must be raised and tilted to provide clearance for rotating it.

3. Grasp the top right and bottom left of the computer and carefully turn it counterclockwise (3) until

it is in the portrait position (4).

WARNING! If the height-adjustable/recline stand is installed, before laying the computer down for

service, first grasp the sides of the display and raise the display to the highest position.

Do not lay the computer down with the sliding stand in the low position. The stand may suddenly release, which could cause injury or damage to equipment.

6 Chapter 1 Product features

2 Activating and Customizing the

Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to

permit the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE

PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive, the

activation process could take up to 60 minutes.

Activating and customizing the software in Windows 7

Downloading Windows 7 updates

Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions

on the screen.

2. After an Internet connection has been established, click the Start > All Programs > Windows

Update.

3. Run Windows Update monthly thereafter.

Installing or upgrading device drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system, from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display

If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.

For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Additional information is available in online help after you activate the operating system.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to

permit the required airflow.

Activating the Windows Operating System

8 Chapter 2 Activating and Customizing the Software

We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE

PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates

Run Windows Update as soon as possible after you set up your computer.

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings > Windows Update.

3. Run Windows Update monthly thereafter.

Customizing the monitor display

You can customize display settings for Windows 8 separately for the Start screen and the Desktop.

To customize the Start screen:

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings.

3. Click Personalize to change the display settings.

To customize the Desktop:

1. Click the Desktop app on the Start screen.

2. Right-click on the desktop, and then click Personalize to change display settings.

Activating and customizing the software in Windows 8

3 Illustrated parts catalog

System parts

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to then follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and

10 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) Front bezel with camera lens 762610-001

(2) Power supply, 180-W 732494-001

(3) Left side panel 732489-001

(4) Right side panel 698193-001

(5) Standard stand assembly 732509-001

Height adjustment stand 698226-001

(6) Upper rear access panel (security screw and hardware are not spared) 698194-001

Lower rear access panel 762611-001

(7) Rear I/O cover 732492-001

Display panel 732495-001

Misc parts

Item Description Spare part number

(1) Heat sink (thermal module) (includes replacement thermal material) 698201-001

(2) Fan 698196-001

(3) Card reader 732504-001

(4) Serial port assembly 698212-001

(5) Speakers (left and right) 698197-001

Misc parts

Item Description Spare part number

Label for use in models without speakers 732508-001

Thermal pad 706867-001

HP ultraslim keyed cable lock 703372-001

Removable frame carrier, optical drive 732060-001

Card reader insert 698220-001

Card reader 732504-001

Hard drive isolation grommet 450712-001

Hard drive carrier, 2.5-inch to 3.5-inch 703597-001

Fan grommet 706866-001

Webcam assembly kit for models without a webcam (includes webcam

cover for bezel)

Antenna kit 698218-001

NFC assembly kit (holder, cable, antenna) for use with NFC controller,

spare part number 732503-001

Keyboards and mice

Description Spare part number

Keyboard (not illustrated)

PS/2 724718-xx1

USB 724720-xx1

Wireless with dongle 730323-xx1

Smartcard 700510-xx1

Smartcard, CCID 701671-xx1

Washable 701427-xx1

732511-001

769742-001

Mouse (not illustrated)

PS2, optical 674315-001

Washable 724795-001

USB, optical 674316-xx1

USB, laser 674318-xx1

12 Chapter 3 Illustrated parts catalog

Mass storage devices

Description Spare part number

Optical drive (does not include bezel)

Blu-ray writer (BD-RE) drive 719157-001

DVD±RW drive 657958-001

DVD-ROM drive 608394-001

Removable frame carrier 732060-001

Hard drive (not illustrated)

2 TB, 7200 rpm hard drive 616608-001

1 TB, 7200 rpm hard drive 667719-001

1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001

500 GB, 7200 rpm hard drive, self-encrypting (SED) 696442-001

500 GB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724938-001

500 GB, 7200 rpm, hard drive, 3.5-inch 613208-001

500 GB, 7200 rpm, hard drive, 2.5-inch 761771-001

500 GB, 7200 rpm, hard drive, 2.5-inch, SED 762188-001

500 GB, 5400 rpm, hard drive, 2.5-inch, FIPS 748317-001

320 GB, 7200 rpm hard drive 761770-001

256 GB Solid State Drive (SSD) 680020-001

256 GB Solid State Drive (SSD), self-encrypting (SED) 746141-001

180 GB Solid State Drive (SSD), MLC 754076-001

128-GB solid-state drive 665961-001

128-GB solid-state drive, self-encrypting (SED) 746140-001

120-GB solid-state drive 661841-001

120 GB Solid State Drive (SSD), MLC 756459-001

32-GB mSATA drive 762612-001

32-GB mSATA drive, SRT 762613-001

Grommet, hard drive 594220-001

Mass storage devices

Boards

Item Description Spare part number

(1) Webcam module 732510-001

(2) Converter board 752122-001

(3) WLAN modules

HP WLAN 802.11 a/g/n, 2x2 701398-001

Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001

HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001

(4) Power button board 732490-001

System board (not illustrated)

For use in non-Windows 8 models 758190-001

For use in models with Windows 8 Standard 758190-501

For use in models with Windows 8 Professional 758190-601

Memory modules (PC3-10600, 1333-MHz; not illustrated)

8-GB 689374-001

4-GB 689373-001

2-GB 689372-001

Processors (include replacement thermal material; not illustrated)

Intel Core i7-4790s (3.2-GHz, 8-MB L3 cache) 773554-001

Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001

Intel Core i5-4690s (3.2-GHz, 6-MB L3 cache) 773083-001

Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001

Intel Core i5-4590s (3.0-GHz, 6-MB L3 cache) 773082-001

14 Chapter 3 Illustrated parts catalog

Item Description Spare part number

Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001

Intel Core i3-4360 (3.7-GHz, 4-MB L3 cache) 769735-001

Intel Core i3-4350 (3.6-GHz, 4-MB L3 cache) 769734-001

Intel Core i3-4340 (3.6-GHz, 4-MB L3 cache) 742562-001

Intel Core i3-4330 (3.5-GHz, 4-MB L3 cache) 742561-001

Intel Core i3-4150 (3.5-GHz, 3-MB L3 cache) 769733-001

Intel Core i3-4130 (3.4-GHz, 3-MB L3 cache) 742560-001

Intel Pentium G3450 (3.4-GHz, 3-MB L3 cache) 769741-001

Intel Pentium G3440 (3.3-GHz, 3-MB L3 cache) 769740-001

Intel Pentium G3430 (3.3-GHz, 3-MB L3 cache) 742566-001

Intel Pentium G3420 (3.2-GHz, 3-MB L3 cache) 742565-001

Intel Pentium G3240 (3.1-GHz, 3-MB L3 cache) 769739-001

Intel Pentium G3220 (3.0-GHz, 3-MB L3 cache) 742564-001

Intel Celeron G1850 (2.9-GHz, 2-MB L3 cache) 769732-001

Intel Celeron G1840 (2.8-GHz, 2-MB L3 cache) 769731-001

Intel Celeron G1830 (2.8-GHz, 2-MB L3 cache) 758757-001

Intel Celeron G1820 (2.7-GHz, 2-MB L3 cache) 758756-001

Boards

Cables

Description Spare part

number

(1) Power button board cable 698208-001

(2) Backlight cable 732496-001

(3) Optical drive cable (data and power assembly) 698221-001

(4) Hard drive cable (data and power assembly) 698215-001

(5) Intrusion sensor with cable 688665-001

2nd hard drive cable 698216-001

Converter board side cable (not illustrated) 698206-001

LVDS (display) cable 761785-001

Capacitive strip sensor cable 698210-001

Webcam cable 698211-001

Adapter, DisplayPort to VGA 603250-001

Adapter, DisplayPort to DVI 662723-001

Adapter, DisplayPort to HDMI 617450-001

DisplayPort cable 487562-001

16 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number

450712-001 Grommet, hard drive isolation

487562-001 DisplayPort cable

594220-001 Grommet, hard drive

603250-001 Adapter, DisplayPort to VGA

608394-001 DVD-ROM drive

613208-001 500 GB, 7200 rpm, hard drive, 3.5-inch

616608-001 2 TB, 7200 rpm hard drive

617450-001 Adapter, DisplayPort to HDMI

657958-001 Keyboard, USB hub

661841-001 120 GB Solid State Drive (SSD)

662723-001 Adapter, DisplayPort to DVI

665961-001 128 GB Solid State Drive (SSD)

667719-001 1 TB, 7200 rpm hard drive

674315-001 Mouse, PS2, optical

Description

674316-001 Mouse, USB, optical

674318-001 Mouse, USB, laser

680020-001 256 GB Solid State Drive (SSD)

688665-001 Intrusion sensor with cable

689372-001 4-GB memory module (PC3-10600, 1600-MHz)

689373-001 2-GB memory module (PC3-10600, 1600-MHz)

689374-001 8-GB memory module (PC3-10600, 1600-MHz)

696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED)

697316-001 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0

698193-001 Right side panel

698194-001 Upper rear access panel (security screw and hardware are not spared)

698196-001 Fan

698197-001 Speakers (left and right)

698201-001 Heat sink (thermal module) for use with the processor (includes replacement thermal material)

698206-001 Converter board side cable

698208-001 Power button board cable

Sequential part number listing

Spare part number

698210-001 Capacitive strip sensor cable

698211-001 Webcam cable

698212-001 Serial port assembly

698215-001 Hard drive cable (data and power assembly)

698216-001 2nd hard drive cable

698220-001 Card reader insert

698221-001 Optical drive cable (data and power assembly)

698226-001 Height adjustment stand

700510-001 Keyboard, washable, for use in the United States

700510-121 Keyboard, washable, for use in French Canada

700510-161 Keyboard, washable, for use in Latin America

700510-201 Keyboard, washable, for use in Brazil

701398-001 HP WLAN 802.11 a/g/n, 2x2

701427-001 Keyboard, USB, Smartcard, for use in the United States

Description

701427-031 Keyboard, USB, Smartcard, for use in the United Kingdom

701427-041 Keyboard, USB, Smartcard, for use in Germany

701427-051 Keyboard, USB, Smartcard, for use in France

701427-061 Keyboard, USB, Smartcard, for use in Italy

701427-071 Keyboard, USB, Smartcard, for use in Spain

701427-081 Keyboard, USB, Smartcard, for use in Denmark

701427-091 Keyboard, USB, Smartcard, for use in Norway

701427-101 Keyboard, USB, Smartcard, for use in Switzerland

701427-111 Keyboard, USB, Smartcard, for use in Sweden

701427-121 Keyboard, USB, Smartcard, for use in French Canada

701427-131 Keyboard, USB, Smartcard, for use in Portugal

701427-141 Keyboard, USB, Smartcard, for use in Turkey

701427-151 Keyboard, USB, Smartcard, for use in Greece

701427-161 Keyboard, USB, Smartcard, for use in Latin America

701427-171 Keyboard, USB, Smartcard, for use in Saudi Arabia

701427-181 Keyboard, USB, Smartcard, for use in Belgium

701427-201 Keyboard, USB, Smartcard, for use in Brazil

701427-211 Keyboard, USB, Smartcard, for use in Hungary

18 Chapter 3 Illustrated parts catalog

Spare part number

701427-221 Keyboard, USB, Smartcard, for use in the Czech Republic and Slovakia

701427-231 Keyboard, USB, Smartcard, for use in Slovenia

701427-251 Keyboard, USB, Smartcard, for use in Russia

701427-261 Keyboard, USB, Smartcard, for use in Bulgaria

701427-271 Keyboard, USB, Smartcard, for use in Romania

701427-281 Keyboard, USB, Smartcard, for use in Thailand

701427-291 Keyboard, USB, Smartcard, for use in Japan

701427-371 Keyboard, USB, Smartcard, for use internationally

701427-AA1 Keyboard, USB, Smartcard, for use in the People’s Republic of China

701427-AB1 Keyboard, USB, Smartcard, for use in Taiwan

701427-B41 Keyboard, USB, Smartcard, for use in BHCSY

701427-BB1 Keyboard, USB, Smartcard, for use in Israel

701427-DE1 Keyboard, USB, Smartcard, for use in French Arabia

701427-KD1 Keyboard, USB, Smartcard, for use in South Korea

Description

701427-L31 Keyboard, USB, Smartcard, for use with international English

701671-001 Keyboard, USB, Smartcard, CCID, for use in the United States

701671-031 Keyboard, USB, Smartcard, CCID, for use in the United Kingdom

701671-041 Keyboard, USB, Smartcard, CCID, for use in Germany

701671-051 Keyboard, USB, Smartcard, CCID, for use in France

701671-061 Keyboard, USB, Smartcard, CCID, for use in Italy

701671-071 Keyboard, USB, Smartcard, CCID, for use in Spain

701671-081 Keyboard, USB, Smartcard, CCID, for use in Denmark

701671-091 Keyboard, USB, Smartcard, CCID, for use in Norway

701671-101 Keyboard, USB, Smartcard, CCID, for use in Switzerland

701671-111 Keyboard, USB, Smartcard, CCID, for use in Sweden

701671-121 Keyboard, USB, Smartcard, CCID, for use in French Canada

701671-131 Keyboard, USB, Smartcard, CCID, for use in Portugal

701671-141 Keyboard, USB, Smartcard, CCID, for use in Turkey

701671-151 Keyboard, USB, Smartcard, CCID, for use in Greece

701671-161 Keyboard, USB, Smartcard, CCID, for use in Latin America

701671-171 Keyboard, USB, Smartcard, CCID, for use in Saudi Arabia

701671-181 Keyboard, USB, Smartcard, CCID, for use in Belgium

Sequential part number listing

Spare part number

701671-201 Keyboard, USB, Smartcard, CCID, for use in Brazil

701671-211 Keyboard, USB, Smartcard, CCID, for use in Hungary

701671-221 Keyboard, USB, Smartcard, CCID, for use in the Czech Republic and Slovakia

701671-231 Keyboard, USB, Smartcard, CCID, for use in Slovenia

701671-251 Keyboard, USB, Smartcard, CCID, for use in Russia

701671-261 Keyboard, USB, Smartcard, CCID, for use in Bulgaria

701671-271 Keyboard, USB, Smartcard, CCID, for use in Romania

701671-281 Keyboard, USB, Smartcard, CCID, for use in Thailand

701671-291 Keyboard, USB, Smartcard, CCID, for use in Japan

701671-371 Keyboard, USB, Smartcard, CCID, for use internationally

701671-AA1 Keyboard, USB, Smartcard, CCID, for use in the People’s Republic of China

701671-AB1 Keyboard, USB, Smartcard, CCID, for use in Taiwan

701671-B41 Keyboard, USB, Smartcard, CCID, for use in BHCSY

701671-BB1 Keyboard, USB, Smartcard, CCID, for use in Israel

Description

701671-DE1 Keyboard, USB, Smartcard, CCID, for use in French Arabia

701671-KD1 Keyboard, USB, Smartcard, CCID, for use in South Korea

701671-L31 Keyboard, USB, Smartcard, CCID, for use with international English

703372-001 HP ultraslim keyed cable lock

703597-001 Hard drive carrier, 2.5-inch to 3.5-inch

706866-001 Fan grommet

706867-001 Thermal pad

717382-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi

719157-001 Blu-ray writer (BD-RE) drive

724718-001 Keyboard, PS/2, for use in the United States

724718-031 Keyboard, PS/2, for use in the United Kingdom

724718-041 Keyboard, PS/2, for use in Germany

724718-051 Keyboard, PS/2, for use in France

724718-061 Keyboard, PS/2, for use in Italy

724718-071 Keyboard, PS/2, for use in Spain

724718-081 Keyboard, PS/2, for use in Denmark

724718-091 Keyboard, PS/2, for use in Norway

724718-101 Keyboard, PS/2, for use in Switzerland

20 Chapter 3 Illustrated parts catalog

Spare part number

724718-111 Keyboard, PS/2, for use in Sweden

724718-121 Keyboard, PS/2, for use in French Canada

724718-131 Keyboard, PS/2, for use in Portugal

724718-141 Keyboard, PS/2, for use in Turkey

724718-151 Keyboard, PS/2, for use in Greece

724718-161 Keyboard, PS/2, for use in Latin America

724718-171 Keyboard, PS/2, for use in Saudi Arabia

724718-181 Keyboard, PS/2, for use in Belgium

724718-201 Keyboard, PS/2, for use in Brazil

724718-211 Keyboard, PS/2, for use in Hungary

724718-221 Keyboard, PS/2, for use in the Czech Republic and Slovakia

724718-231 Keyboard, PS/2, for use in Slovenia

724718-251 Keyboard, PS/2, for use in Russia

724718-261 Keyboard, PS/2, for use in Bulgaria

Description

724718-271 Keyboard, PS/2, for use in Romania

724718-281 Keyboard, PS/2, for use in Thailand

724718-291 Keyboard, PS/2, for use in Japan

724718-AA1 Keyboard, PS/2, for use in the People’s Republic of China

724718-AB1 Keyboard, PS/2, for use in Taiwan

724718-B41 Keyboard, PS/2, for use in BHCSY

724718-BB1 Keyboard, PS/2, for use in Israel

724718-D61 Keyboard, PS/2, for use in India

724718-DE1 Keyboard, PS/2, for use in French Arabia

724718-KD1 Keyboard, PS/2, for use in South Korea

724718-L31 Keyboard, PS/2, for use with International English

724720-001 Keyboard, USB for use in the United States

724720-031 Keyboard, USB, for use in the United Kingdom

724720-041 Keyboard, USB, for use in Germany

724720-051 Keyboard, USB, for use in France

724720-061 Keyboard, USB, for use in Italy

724720-071 Keyboard, USB, for use in Spain

724720-081 Keyboard, USB, for use in Denmark

Sequential part number listing

Spare part number

724720-091 Keyboard, USB, for use in Norway

724720-101 Keyboard, USB, for use in Switzerland

724720-111 Keyboard, USB, for use in Sweden

724720-121 Keyboard, USB, for use in French Canada

724720-131 Keyboard, USB, for use in Portugal

724720-141 Keyboard, USB, for use in Turkey

724720-151 Keyboard, USB, for use in Greece

724720-161 Keyboard, USB, for use in Latin America

724720-171 Keyboard, USB, for use in Saudi Arabia

724720-181 Keyboard, USB, for use in Belgium

724720-201 Keyboard, USB, for use in Brazil

724720-211 Keyboard, USB, for use in Hungary

724720-221 Keyboard, USB, for use in the Czech Republic and Slovakia

724720-231 Keyboard, USB, for use in Slovenia

Description

724720-251 Keyboard, USB, for use in Russia

724720-261 Keyboard, USB, for use in Bulgaria

724720-271 Keyboard, USB, for use in Romania

724720-281 Keyboard, USB, for use in Thailand

724720-291 Keyboard, USB, for use in Japan

724720-AA1 Keyboard, USB, for use in the People’s Republic of China

724720-AB1 Keyboard, USB, for use in Taiwan

724720-B41 Keyboard, USB, for use in BHCSY

724720-BB1 Keyboard, USB, for use in Israel

724720-D61 Keyboard, USB, for use in India

724720-DE1 Keyboard, PS/2, for use in French Arabia

724720-KD1 Keyboard, USB, for use in South Korea

724720-L31 Keyboard, USB, for use with International English

724795-001 Mouse, washable

724937-001 Hard drive, 1 TB, 2.5-inch, hybrid SSD

724938-001 500 GB, 7200 rpm hard drive, 2.5-inch, hybrid SSD

730323-001 Keyboard, wireless with mouse and dongle, for use in the United States

730323-031 Keyboard, wireless with mouse and dongle, for use in the United Kingdom

22 Chapter 3 Illustrated parts catalog

Spare part number

730323-041 Keyboard, wireless with mouse and dongle, for use in Germany

730323-051 Keyboard, wireless with mouse and dongle, for use in France

730323-061 Keyboard, wireless with mouse and dongle, for use in Italy

730323-071 Keyboard, wireless with mouse and dongle, for use in Spain

730323-081 Keyboard, wireless with mouse and dongle, for use in Denmark

730323-091 Keyboard, wireless with mouse and dongle, for use in Norway

730323-101 Keyboard, wireless with mouse and dongle, for use in Switzerland

730323-111 Keyboard, wireless with mouse and dongle, for use in Sweden

730323-121 Keyboard, wireless with mouse and dongle, for use in French Canada

730323-131 Keyboard, wireless with mouse and dongle, for use in Portugal

730323-141 Keyboard, wireless with mouse and dongle, for use in turkey

730323-151 Keyboard, wireless with mouse and dongle, for use in Greece

730323-161 Keyboard, wireless with mouse and dongle, for use in Latin America

730323-171 Keyboard, wireless with mouse and dongle, for use in Saudi Arabia

Description

730323-181 Keyboard, wireless with mouse and dongle, for use in Belgium

730323-201 Keyboard, wireless with mouse and dongle, for use in Brazil

730323-211 Keyboard, wireless with mouse and dongle, for use in Hungary

730323-221 Keyboard, wireless with mouse and dongle, for use in the Czech Republic and Slovakia

730323-231 Keyboard, wireless with mouse and dongle, for use in Slovenia

730323-251 Keyboard, wireless with mouse and dongle, for use in Russia

730323-261 Keyboard, wireless with mouse and dongle, for use in Bulgaria

730323-271 Keyboard, wireless with mouse and dongle, for use in Romania

730323-281 Keyboard, wireless with mouse and dongle, for use in Thailand

730323-291 Keyboard, wireless with mouse and dongle, for use in Japan

730323-AA1 Keyboard, wireless with mouse and dongle, for use in the People’s Republic of China

730323-AB1 Keyboard, wireless with mouse and dongle, for use in Taiwan

730323-B41 Keyboard, wireless with mouse and dongle, for use in BHCSY

730323-BB1 Keyboard, wireless with mouse and dongle, for use in Israel

730323-D61 Keyboard, wireless with mouse and dongle, for use in India

730323-DE1 Keyboard, wireless with mouse and dongle, for use in French Arabia

730323-KD1 Keyboard, wireless with mouse and dongle, for use in South Korea

730323-L31 Keyboard, wireless with mouse and dongle, for use with International English

Sequential part number listing

Spare part number

732060-001 Removable frame carrier, optical drive

732489-001 Left side panel

732490-001 Power button board

732492-001 Rear I/O cover

732494-001 Power supply, 180W

732495-001 Display panel, WLED

732496-001 Backlight cable

732503-001 Near field communication (NFC) NXP controller (use with NFC assembly kit, spare part number 769742-001)

732504-001 Card reader

732505-001 Intel Core i5, 4570s processor (3.4-GHz, 8-MB L3 cache)

732506-001 Intel Core i5, 4670s processor (3.3-GHz, 6-MB L3 cache)

732507-001 Intel Core i7, 4770s processor (3.1-GHz, 6-MB L3 cache)

732508-001 Label for use in models without speakers

732509-001 Standard stand assembly

Description

732510-001 Webcam module

698218-001 Antenna kit

732511-001 Webcam assembly kit for models without a webcam (includes webcam cover for bezel)

769742-001 NFC assembly kit (holder, cable, antenna) for use with NFC controller, spare part number 732503-001

742560-001 Intel Core i3-4130 processor (3.4 GHz, 4 MB cache)

742561-001 Intel Core i3-4330 processor (3.5 GHz, 4 MB cache)

742562-001 Intel Core i3-4340 processor (3.6 GHz, 4 MB cache)

742564-001 Intel Pentium G3220 processor (3.0 GHz, 3 MB cache)

742565-001 Intel Pentium G3420 processor (3.2 GHz, 3 MB cache)

742566-001 Intel Pentium G3430 processor (3.3 GHz, 3 MB cache)

746140-001 128-GB solid-state drive, self-encrypting (SED)

746141-001 256-GB solid-state drive, self-encrypting (SED)

748317-001 500-GB, 5400 rpm hard drive, 2.5-inch, FIPS

752122-001 Converter board

754076-001 180-GB solid-state drive, MLC

756459-001 120-GB solid-state drive, MLC

758190-001 System board for use in models without Windows 8

758190-501 System board for use in models with Windows 8 Standard

24 Chapter 3 Illustrated parts catalog

Spare part number

758190-601 System board for use in models with Windows 8 Professional

758756-001

758757-001

761770-001 320 GB, 7200 rpm hard drive

761785-001 LVDS (display) cable

762188-001 500-GB, 7200 rpm hard drive, 2.5-inch, Self-encrypting drive (SED)

762610-001 Front bezel with camera lens

762611-001 Lower rear access panel

762612-001 32-GB mSATA drive

762613-001 32-GB mSATA drive, SRT

769731-001 Intel Celeron G1840 processor (2.8-GHz, 2-MB L3 cache)

769732-001 Intel Celeron G1850 processor (2.9-GHz, 2-MB L3 cache)

769733-001 Intel Core i3-4150 processor (3.5-GHz, 3-MB L3 cache)

769734-001 Intel Core i3-4350 processor (3.6-GHz, 4-MB L3 cache)

Description

769735-001 Intel Core i3-4360 processor (3.7-GHz, 4-MB L3 cache)

769739-001 Intel Pentium G3440 processor (3.3-GHz, 3-MB L3 cache)

769740-001 Intel Pentium G3440 processor (3.3-GHz, 3-MB L3 cache)

769741-001 Intel Pentium G3450 processor (3.4-GHz, 3-MB L3 cache)

773082-001 Intel Core i5-4590s processor (3.0-GHz, 6-MB L3 cache)

773083-001 Intel Core i5-4690s processor (3.2-GHz, 6-MB L3 cache)

773554-001 Intel Core i7-4790s processor (3.2-GHz, 8-MB L3 cache)

Sequential part number listing

4 Routine care, SATA drive

guidelines, and disassembly preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to

the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

26 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

Generating static

The following table shows that:

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

●

Relative Humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

NOTE: 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or

●

packaging.

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

●

foam.

Electrostatic discharge information

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to equipment:

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground

●

cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

Heel straps/Toe straps/Boot straps can be used at standing workstations and are

●

compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected

●

to the work surface and properly grounded tools and equipment.

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.

●

Handle them only at static-free work areas.

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

●

Styrofoam.

1,500

7,500

15,000

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

●

Recommended materials and equipment

Materials and equipment that are recommended for use in preventing static electricity include:

Antistatic tape

●

Antistatic smocks, aprons, or sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

28 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

Conductive foam

●

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

●

Static-dissipative table or floor mats with hard tie to ground

●

Field service kits

●

Static awareness labels

●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

●

Material handling packages

●

Conductive plastic bags

●

Conductive plastic tubes

●

Conductive tote boxes

●

Opaque shielding bags

●

Transparent metallized shielding bags

●

Transparent shielding tubes

●

Operating guidelines

To prevent overheating and to help prolong the life of the computer:

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.

●

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented

●

sides of the computer and above the monitor to permit the required airflow.

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the

●

keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign

●

matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.

Never operate the computer with the cover or side panel removed.

●

Do not stack computers on top of each other or place computers so near each other that they are

●

subject to each other’s re-circulated or preheated air.

If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must

●

be provided on the enclosure, and the same operating guidelines listed above will still apply.

Keep liquids away from the computer and keyboard.

●

Operating guidelines

Never cover the ventilation slots on the monitor with any type of material.

●

Install or enable power management functions of the operating system or other software, including

●

sleep states.

Routine care

General cleaning safety precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and

then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

Cleaning the Computer Case

Follow all safety precautions in General cleaning safety precautions on page 30 before cleaning the computer.

To clean the computer case, follow the procedures described below:

To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

●

For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with

●

a cloth or swab dampened with clear water.

For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

●

evaporate quickly and not leave a residue.

After cleaning, always wipe the unit with a clean, lint-free cloth.

●

Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents

●

and limit the airflow.

Cleaning the keyboard

Follow all safety precautions in General cleaning safety precautions on page 30 before cleaning the keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in

Computer Case on page 30.

When cleaning debris from under the keys, review all rules in

on page 30 before following these procedures:

30 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

General cleaning safety precautions

Cleaning the

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from

under the keys.

Visible debris underneath or between the keys may be removed by vacuuming or shaking.

●

Canned, pressurized air may be used to clean debris from under the keys. Caution should be used

●

as too much air pressure can dislodge lubricants applied under the wide keys.

If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool

●

is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these

keys are improperly removed or installed, the keyboard may not function properly.

Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed

●

out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the monitor

Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for

●

cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

To clean the monitor body follow the procedures in

●

Cleaning the mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out

●

any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

To clean the mouse body, follow the procedures in

●

Service considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

Power supply fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is

off when the computer is in “Standby,” “Suspend,” or “Off” modes.

Cleaning the Computer Case on page 30.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Service considerations

Tools and software Requirements

To service the computer, you need the following:

Torx T-15 screwdriver

●

Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

●

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

●

Phillips #2 screwdriver

●

Diagnostics software

●

Tamper-resistant T-15 wrench

●

Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard

drives only.

CAUTION: As each subassembly is removed from the computer, it should be placed away from the

work area to prevent damage.

Cables and connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location

during the reassembly process. Improper cable placement can damage the computer.

Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

●

packaging and label the package “Fragile: Handle With Care.”

Do not remove hard drives from the shipping package for storage. Keep hard drives in their

●

protective packaging until they are actually mounted in the CPU.

Avoid dropping drives from any height onto any surface.

●

32 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive

●

while the computer is on or in standby mode.

Before handling a drive, ensure that you are discharged of static electricity. While handling a

●

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to

Do not use excessive force when inserting a drive.

●

Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic

●

Electrostatic discharge information on page 26

fields such as monitors or speakers.

Lithium coin cell battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.

SATA hard drives

Serial ATA Hard Drive Characteristics

Number of pins/conductors in data cable 7/7

Number of pins in power cable 15

Maximum data cable length 39.37 in (100 cm)

Data interface voltage differential 400-700 mV

Drive voltages 3.3 V, 5 V, 12 V

Jumpers for configuring drive N/A

Data transfer rate 3.0 Gb/s

SATA hard drives

SATA hard drive cables

SATA data cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA

1.5 Gb/s drives.

Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.

SMART ATA drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

Cable management

Always follow good cable management practices when working inside the computer.

Keep cables away from major heat sources like the heat sink.

●

Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these

●

are not designed to take excessive pressure on them.

Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when

●

the parts are moved.

When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the

●

wires.

Some flat ribbon cables come prefolded. Never change the folds on these cables.

●

Do not bend any cable sharply. A sharp bend can break the internal wires.

●

Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.

●

Never crease a SATA data cable.

●

Do not rely on components like the drive cage, power supply, or computer cover to push cables

●

down into the chassis. Always position the cables to lay properly by themselves.

34 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

5 Removal and Replacement

Procedures All-in One (AIO) Chassis

The following sections provide information about disassembling various components of the computer.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to then follow the on-screen instructions.

Preparing to disassemble the computer

To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One.

http://partsurfer.hp.com, select your country or region, and

1. Remove all media from the computer.

2. Shut down the computer.

3. After the system has completely shut down, disconnect the power adapter from the back of the

computer.

4. Disconnect all other attached cables from the back of the computer.

Preparing to disassemble the computer

5. If the height adjustable/recline stand is installed, before laying the computer down for service,

position the computer vertically by grasping the sides of the display, and then raise the display to the highest position.

Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

WARNING! If the height-adjustable/recline stand is installed, before laying the computer down

for service, first grasp the sides of the display and raise the display to the highest position.

Do not lay the computer down with the sliding stand in the low position. The stand may suddenly release, which could cause injury or damage to equipment.

WARNING! Beware of sharp edges inside the chassis.

36 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Removing the rear I/O cover

Description Spare part number

Rear I/O cover 732492-001

1. If a cable lock is installed on the rear of the unit, remove the lock.

2. Grasp the rear I/O cover, then pull it down and off the computer.

NOTE: Removing the rear port cover may require that you use a significant amount of force.

NOTE: If using forceful pressure on the ribs does not remove security cover, grip the exposed

edge of the security cover by the AC plug and pull it straight out.

Removing the rear I/O cover

Cable management cover

1. If the rear port cover is installed, remove the cover.

2. Route all peripheral cables through the stand opening and plug them into the appropriate ports as

needed.

3. Hold the cable management cover under the cables, align the cover hooks with the slots in the

stand, and then insert the cover and slide it down.

Installing an access panel security screw

You may prevent access to internal components by securing the access panel. Screw a T15 tamperresistant Torx screw through the left latch of the access panel to prevent removal of the panel.

NOTE: Spare parts for the security screw or associated hardware are not provided.

38 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Access panel

Description Spare part number

Upper rear access panel 698194-001

The computer has one main rear access panel that allows access to internal components.

To remove the access panel:

1. Prepare the computer for disassembly (see

2. Slide the access panel latches toward the edges of the unit, then slide the access panel toward the

top of the computer until it slides off the unit.

Preparing to disassemble the computer on page 35).

Access panel

3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in

the chassis, and then press down to align it with the guides.

NOTE: Align the bottom of the access panel with the notches on the outside edge of the

computer (1) when installing.

If an access panel sensor is installed, make sure the tab (2) on the bottom of the access panel slides over the sensor (3) when replacing the access panel.

4. Push the access panel firmly into place until correctly seated.

To replace the access panel, reverse the removal procedures.

40 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand

Description Spare part number

Tilt/swivel stand 732509-001

Height adjustment stand 698226-001

Two stands are available for the computer:

Height-adjustable/recline stand

●

Tilt/swivel stand

●

Height-adjustable/recline stand (optional)

To remove the stand:

1. Prepare the computer for disassembly (see

2. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit

(2).

Preparing to disassemble the computer on page 35).

Stand

3. Lift the stand up and off the computer.

Tilt/swivel stand

To remove the stand:

1. Prepare the computer for disassembly (see

2. Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the

computer.

Preparing to disassemble the computer on page 35).

42 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit

(2).

4. Lift the stand up and off the computer.

Stand

Lower panel

Description Spare part number

Lower rear access panel 762611-001

The lower panel is located under the stand and on the bottom part of the computer.

To remove the access panel:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the screw (1) in the middle of the lower panel, and detach the lower panel from the

chassis (2).

Stand on page 41).

Access panel on page 39).

Preparing to disassemble the computer on page 35).

To replace the lower panel, reverse the removal procedures.

44 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

VESA mounting adapter

The VESA mounting adapter is located under the stand.

To remove the VESA mounting adapter:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the lower panel (see

5. Remove the two Torx screws (1) securing the adapter to the chassis.

Stand on page 41).

Access panel on page 39).

Lower panel on page 44).

Preparing to disassemble the computer on page 35).

VESA mounting adapter

6. Slide the adapter to the left (2), and then lift it off the chassis (3).

To replace the VESA mounting adapter, reverse the removal procedures.

46 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Drives

Description Spare part number

Optical drives

DVD±RW drive 657958-001

DVD-ROM drive 608394-001

Blu-ray BD-RW SuperMulti XL Drive 719157-001

Removable frame carrier 732060-001

Hard drives

2 TB, 7200 rpm hard drive 616608-001

1 TB, 7200 rpm hard drive 667719-001

1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001

500 GB, 7200 rpm, hard drive, 3.5-inch 613208-001

500 GB, 7200 rpm, 2.5-inch hard drive, self-encrypting (SED) 696442-001

500 GB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724938-001

500 GB, 7200 rpm, hard drive, 2.5-inch

500 GB, 7200 rpm, hard drive, 2.5-inch, SED 762188-001

500 GB, 5400 rpm, hard drive, 2.5-inch, FIPS 748317-001

320 GB, 7200 rpm hard drive 761770-001

256 GB Solid State Drive (SSD) 680020-001

256 GB Solid State Drive (SSD), self-encrypting (SED) 746141-001

180 GB Solid State Drive (SSD), MLC 754076-001

128 GB Solid State Drive (SSD) 665961-001

128-GB Solid-State Drive, self-encrypting (SED) 746140-001

120 GB Solid State Drive (SSD) 661841-001

120 GB Solid State Drive (SSD), MLC 756459-001

Grommet, hard drive 594220-001

Replacing a hard disc drive

The hard disc drive is located behind the access panel on the lower left side of the computer (when viewed from behind). The drive is housed in a removable cage.

761771-001

Drives

Any one of the following may be installed in the computer:

One 3.5-inch hard disc drive

●

One 2.5-inch solid state drive (SSD) or self-encrypting drive (SED)

●

Two 2.5-inch solid state drives or self-encrypting drives

●

NOTE: Replacing a 3.5-inch drive with a 2.5-inch drive is not supported.

Removing a hard disc drive

●

Installing a hard disc drive

●

Removing a hard disc drive

Removing a 3.5-inch hard disc drive

●

Removing a 2.5-inch hard disc drive

●

Removing a 3.5-inch hard disc drive

1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

2. Remove the access panel (see

3. Pull the latch next to the lower side of the drive cage away from the cage to release it, then slide

the cage toward the edge of the chassis and lift it out.

Access panel on page 39).

48 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

4. Lift the latch on one side of the drive cage and pull the hard disc drive out of the cage.

5. Remove the four mounting screws from the 3.5-inch hard disc drive. Be sure to keep the screws

together with the blue rubber grommets to use to install a replacement disc drive.

For instructions on installing a hard disc drive, see Installing a hard disc drive on page 52.

Removing a 2.5-inch hard disc drive

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

Preparing to disassemble the computer on page 35).

Access panel on page 39).

Drives

3. Pull the latch next to the lower side of the drive cage away from the cage to release it, then slide

the cage toward the edge of the chassis and lift it out.

4. If there is a second disc drive in the 2.5-inch drive adapter, disconnect the cable from it.

5. Slide the drive adapter holding the 2.5-inch drive or drives out of the drive cage.

50 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

6. Remove the four mounting screws from the 2.5-inch hard disc drive adapter. Be sure to keep the

screws together with the blue rubber grommets to use to install a replacement drive.

NOTE: The primary drive is the lower position in the drive cage. If only one drive is to be

installed, it must occupy this position.

7. Remove the 2.5-inch hard disc drive(s) from the 2.5-inch drive adapter.

For instructions on installing a hard disc drive, see

Installing a hard disc drive on page 52.

Drives

Installing a hard disc drive

Installing a 3.5-inch hard disc drive

●

Installing 2.5-inch hard disc drives

●

Installing a 3.5-inch hard disc drive

1. Screw the four mounting screws into the 3.5-inch hard disc drive. Be sure to keep the blue rubber

grommets behind each screw.

2. With the 3.5-inch hard disc drive connectors facing toward the center of the chassis, place the

hard disc drive cage into the chassis and slide it toward the center until it snaps into place.

52 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

3. With the 3.5-inch hard disc drive connector facing toward the center of the chassis, place the

hard disc drive cage into the chassis and slide it toward the center until it snaps into place.

4. Replace the access panel.

5. Reconnect the power cord and external devices.

6. Lock any security devices that were disengaged when the access panel was removed.

Drives

Installing 2.5-inch hard disc drives

1. Insert the 2.5-inch hard disc drive or drives into the 2.5-inch disc drive adapter. Be sure that the

connectors are at the opening of the adapter.

NOTE: The primary drive is the lower position in the drive adapter. If only one drive is to be

installed, it must occupy this position.

2. Fasten the four mounting screws with grommets into the sides of the 2.5-inch drive adapter.

54 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

3. Slide the drive adapter holding the 2.5-inch drive or drives into the drive cage.

4. Position the drive cage above its final site with the hard disc drive connectors facing toward the

center of the chassis. If the drive cage contains a secondary (upper) drive, connect the SATA cable to the right of the drive cage to the secondary drive.

Drives

5. Place the drive cage into the chassis and slide it toward the center until it snaps into place.

6. Replace the access panel.

7. Reconnect the power cord and external devices.

8. Lock any security devices that were disengaged when the access panel was removed.

Replacing the optical disc drive

The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind).

The optical drive data cable connects to the SATA3 and SATA PWR3 system board connectors.

NOTE: The drive bracket is not spared. When replacing an optical drive, remove the bracket from

the old drive and install it on the new drive.

56 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

2. Remove the access panel (see

Access panel on page 39).

3. Lift the tab at the back of the optical disc drive enclosure to release the drive.

NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on

the new drive. The bracket is not spared.

Drives

4. Remove the two screws securing the optical disc drive bracket to the drive.

In install the drive, reverse the removal procedures.

NOTE: The optical disc drive can be installed in only one way.

58 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Memory

Description Spare part number

8-GB 689374-001

4-GB 689373-001

2-GB 689372-001

Memory modules are located on the right side of the computer (viewed from behind).

The computer has two memory slots that can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 16 GB of memory.

For proper system operation, the SODIMMs must be:

industry-standard 204-pin

●

unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant

●

1.5 volt DDR3-SDRAM SODIMMs

●

The DDR3-SDRAM SODIMMs must also:

support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)

●

contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification

●

Memory

In addition, the computer supports:

1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies

●

single-sided and double-sided SODIMMS

●

SODIMMs constructed with x8 and x16 SDRAMs; SODIMMs constructed with x4 SDRAMs are not

●

supported

NOTE: The system will not operate properly if you install unsupported SODIMM memory.

The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM channel locations.

Location System Board Label Channel

Lower Socket SODIMM1 Channel A

Upper Socket SODIMM3 Channel B

The system will operate in single channel mode if the SODIMM sockets are populated in one

●

channel only.

The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not

●

equal to the memory capacity of the SODIMM in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A.

The system will operate in a higher-performing dual channel mode if the memory capacity of the

●

SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B.

In any mode, the maximum operational speed is determined by the slowest SODIMM in the

●

system.

There are two memory sockets on the system board located behind the memory access panel. To remove or install memory modules:

To remove a memory module:

1. Prepare the computer for disassembly (see

Preparing to disassemble the computer on page 35).

2. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket,

towel, or other soft cloth to protect the screen surface from scratches or other damage.

3. Remove the access panel (see

Access panel on page 39).

60 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1),

then pull the SODIMM out of the socket (2).

5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1),

then press the SODIMM down (2) so that the latches lock it in place.

NOTE: A memory module can be installed in only one way. Match the notch on the module with

the tab on the memory socket.

The computer automatically recognizes the additional memory when you turn on the computer.

Memory

Battery

The RTC battery is located to the lower right of the fan.

The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.

WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of

fire and burns if the battery is not handled properly. To reduce the risk of personal injury:

Do not attempt to recharge the battery.

Do not expose to temperatures higher than 60° C (140º F).

Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Replace the battery only with the HP spare designated for this product.

CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.

When the battery is removed or replaced, the CMOS settings will be cleared.

Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.

62 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC

wall socket. The lithium battery is only used when the computer is NOT connected to AC power.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to

http://www.hp.com/

recycle.

1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

2. Remove the access panel (see

Access panel on page 39).

The battery can now be seen on the lower right side of the fan.

3. To release the battery from its holder, squeeze the metal clamp that extends above one edge of

the battery. When the battery pops up, lift it out (1).

4. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the

positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).

Battery

Serial port

Description Spare part number

Serial port 698212-001

The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw.

To remove the serial port:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the lower panel (see

4. Remove the Phillips screw (1) that secures the port to the computer.

5. Slide the bottom of the port assembly to remove it from the tab in the computer (2).

Access panel on page 39).

Lower panel on page 44).

Preparing to disassemble the computer on page 35).

64 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

6. Remove the cable from its routing path (3), and remove the serial port assembly from the

computer.

To install the serial port, reverse the removal procedures.

Serial port

Webcam module

Description Spare part number

Webcam module 732510-001

On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector.

The webcam module is optional.

To remove the webcam module:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

66 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Access panel on page 39).

Preparing to disassemble the computer on page 35).

3. Remove the two Torx screws that secure the webcam module bracket to the computer.

4. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable

from the module.

5. To remove the module from the bracket, remove the two Phillips screws that secure the module,

and then separate the module from the bracket.

To install a webcam module, reverse the removal procedures.

Webcam module

Converter board

Description Spare part number

Converter board 752122-001

The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors.

Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel.

To remove the converter board:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Disconnect the two cables from the board (1).

NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not

pull on the wires.

68 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Access panel on page 39).

Preparing to disassemble the computer on page 35).

4. Remove the two black Torx screws (2) that secure the board to the computer.

Note the converter board jumper settings labeled on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel.

5. Lift the converter board from the computer.

To install the converter board, reverse the removal procedures.

Converter board

Heat sink

Description Spare part number

Heat sink 698201-001

The heat sink is secured with five Torx screws – four captured, one not captured.

To remove the heat sink:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

Access panel on page 39).

Preparing to disassemble the computer on page 35).

70 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

3. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and

then lift the heat sink out of the computer (5).

CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even

the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal

grease on the surface of the processor or the heat sink.

To replace the heat sink, reverse the removal procedures.

Heat sink

Processor

Description Spare part number

Intel Core i7-4790s (3.2-GHz, 8-MB L3 cache) 773554-001

Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001

Intel Core i5-4690s (3.2-GHz, 6-MB L3 cache) 773083-001

Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001

Intel Core i5-4590s (3.0-GHz, 6-MB L3 cache) 773082-001

Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001

Intel Core i3-4360 (3.7-GHz, 4-MB L3 cache) 769735-001

Intel Core i3-4350 (3.6-GHz, 4-MB L3 cache) 769734-001

Intel Core i3-4340 (3.6-GHz, 4-MB L3 cache) 742562-001

Intel Core i3-4330 (3.5-GHz, 4-MB L3 cache) 742561-001

Intel Core i3-4150 (3.5-GHz, 3-MB L3 cache) 769733-001

Intel Core i3-4130 (3.4-GHz, 3-MB L3 cache) 742560-001

Intel Pentium G3450 (3.4-GHz, 3-MB L3 cache) 769741-001

Intel Pentium G3440 (3.3-GHz, 3-MB L3 cache) 769740-001

Intel Pentium G3430 (3.3-GHz, 3-MB L3 cache) 742566-001

Intel Pentium G3420 (3.2-GHz, 3-MB L3 cache) 742565-001

Intel Pentium G3240 (3.1-GHz, 3-MB L3 cache) 769739-001

Intel Pentium G3220 (3.0-GHz, 3-MB L3 cache) 742564-001

Intel Celeron G1850 (2.9-GHz, 2-MB L3 cache) 769732-001

Intel Celeron G1840 (2.8-GHz, 2-MB L3 cache) 769731-001

Intel Celeron G1830 (2.8-GHz, 2-MB L3 cache) 758757-001

Intel Celeron G1820 (2.7-GHz, 2-MB L3 cache) 758756-001

1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

2. Remove the access panel (see

3. Remove the heat sink (see

Access panel on page 39).

Heat sink on page 70).

4. Rotate the locking lever to its full open position (1).

5. Raise and rotate the microprocessor retainer to its fully open position (2).

72 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

6. Carefully lift the processor from the socket (3).

CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and

handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.

The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

To install a new processor:

1. Place the processor in its socket and close the retainer. Make sure the slot in the processor fits into

the post on the socket.

2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go

to step 6.

3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in

the spares kit.

CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the

bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.

4. Apply the thermal grease provided in the spares kit to the top of the processor and install the fan

sink atop the processor.

5. Go to step 7.

Processor

6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it

in position atop the processor.

7. Secure the fan sink to the system board and system board tray.

CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an

X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

NOTE: After installing a new processor onto the system board, always update the system ROM to

ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at:

http://h18000.www.hp.com/support.

74 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

mSATA Solid-State Drive

Description Spare part number

32-GB mSATA drive 762612-001

32-GB mSATA drive, SRT 762613-001

The mSATA SSD is located on the bottom of the system board. The drive is secured with two Phillips screws.

NOTE: In the following image, the mSATA SSD is not shown.

To remove the mSATA SSD:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the two Phillips screws that secure the SSD to the computer.

Access panel on page 39).

Preparing to disassemble the computer on page 35).

mSATA Solid-State Drive

4. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket.

To install the mSATA SSD, reverse the removal procedures.

NOTE: mSATA SSD are designed with a notch to prevent incorrect insertion.

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WLAN module

Description Spare part number

HP WLAN 802.11 a/g/n, 2x2 701398-001

Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001

HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001

The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas.

NOTE: The procedure to replace the WLAN module must be performed by an HP technician.

NOTE: WLAN module appearance may vary.

To remove the WLAN module:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

Stand on page 41).

4. Remove the lower panel (see

Access panel on page 39).

Lower panel on page 44).

5. Remove the VESA mounting adapter (see

Preparing to disassemble the computer on page 35).

VESA mounting adapter on page 45).

6. Disconnect the antenna cables from the module (1).

7. Remove the screw (2) that secures the module to the computer.

WLAN module

8. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3).

To install the WLAN module, reverse the removal procedures.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

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Speakers

Description Spare part number

Speakers 698197-001

On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug.

Speakers are optional.

To remove the speakers:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the lower panel (see

5. Remove Torx screw that secures the power connector to the computer, and lift the connector from

its position on top of the left speaker (1).

6. Remove two Torx screws (2) that secure each speaker to the computer.

7. Disconnect the speaker cables from the system board connector labeled SPKR (3).

Stand on page 41).

Access panel on page 39).

Lower panel on page 44).

Preparing to disassemble the computer on page 35).

8. Remove the speakers from the computer.

To install the speakers, reverse the removal procedures.

Speakers

Fan

Description Spare part number

Fan 698196-001

The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the VESA mounting adapter to remove the fan.

To remove the fan assembly:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the lower panel (see

5. Remove the VESA mounting adapter (see

6. Disconnect the fan cable from the system board connector labeled CHFAN (1).

7. Remove the three Torx screws that secure the fan to the computer (2).

Stand on page 41).

Access panel on page 39).

Lower panel on page 44).

Preparing to disassemble the computer on page 35).

VESA mounting adapter on page 45).

80 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

8. Remove the fan from the computer (3).

To install the fan assembly, reverse the removal procedures.

NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when

installing the fan, push down on the fan assembly before you tighten the screws. Make sure the grommets are positioned correctly before tightening the screws.

Fan

Side panels

Description Spare part number

Left side panel 732489-001

Right side panel 698193-001

The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels.

To remove the side panels:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the lower panel (see

5. Remove the optical drive (see

6. Push the side panel out from the bottom (1).

82 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand on page 41).

Access panel on page 39).

Lower panel on page 44).

Replacing the optical disc drive on page 56).

Preparing to disassemble the computer on page 35).

7. Rotate the panel out and off of the computer (2).

NOTE: The removal and replacement procedures are similar for both panels.

To install the side panels, reverse the removal procedures.

Side panels

Power supply

Description Spare part number

Power supply, 180-W 732494-001

The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it.

To remove the power supply:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

4. Remove the lower panel (see

84 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand on page 41).

Access panel on page 39).

Lower panel on page 44).

Preparing to disassemble the computer on page 35).

5. Remove the two Torx screws (1) that secure the power connector to the computer, and then lift the

connector from atop the speaker (2).

6. Disconnect the cable from the system board connector (1).

7. Position the cable above the power supply (2).

Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it.

Power supply

8. Slide the power supply downward and out of the bracket that houses it.

To install the power supply, reverse the removal procedures.

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System board

Description Spare part number

System board for use in models without Windows 8 758190-001

System board for use in models with Windows 8 Standard 758190-501

System board for use in models with Windows 8 Professional 758190-601

The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws.

To remove the system board:

1. Prepare the computer for disassembly (see

2. Remove the access panel (see

3. Remove the stand (see

Stand on page 41).

4. Remove the lower panel (see

5. Remove the memory modules (see

6. Remove the heat sink (see

7. Remove the processor (see

8. Remove the WLAN module (see

Access panel on page 39).

Lower panel on page 44).

Memory on page 59).

Heat sink on page 70).

Processor on page 72).

WLAN module on page 77).

Preparing to disassemble the computer on page 35).

9. Disconnect all cables from the system board, noting their location for reinstallation.

System board

10. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2)

and lifting it out of the computer.

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11. Remove the three Torx screws that secure the outer side bracket to the computer. The screws also

secure the system board.

System board

12. Rotate the side bracket up and off the computer.

13. Remove the eight remaining Torx screws that secure the system board to the computer.

90 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis

HP EliteOne 800 G1 Service and Maintain

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product features

Overview

Front components

Side components

Rear components

Positioning the computer

Adjusting the height-adjustable/recline stand (optional)

Activating and customizing the software in Windows 7

Activating the Windows operating system

Downloading Windows 7 updates

Installing or upgrading device drivers

Customizing the monitor display

Activating and customizing the software in Windows 8

Activating the Windows Operating System

Downloading Windows 8 updates

Customizing the monitor display

3 Illustrated parts catalog

System parts

Misc parts

Keyboards and mice

Mass storage devices

Boards

Cables

Sequential part number listing

Electrostatic discharge information

Generating static

Preventing electrostatic damage to equipment

Personal grounding methods and equipment

Grounding the work area

Recommended materials and equipment

Operating guidelines

Routine care

General cleaning safety precautions

Cleaning the Computer Case

Cleaning the keyboard

Cleaning the monitor

Cleaning the mouse

Service considerations

Power supply fan

Tools and software Requirements

Screws

Cables and connectors

Hard Drives

Lithium coin cell battery

SATA hard drives

SATA hard drive cables

SATA data cable

SMART ATA drives

Cable management

Preparing to disassemble the computer

Removing the rear I/O cover

Cable management cover

Installing an access panel security screw

Access panel

Stand

Height-adjustable/recline stand (optional)

Tilt/swivel stand

Lower panel

VESA mounting adapter

Drives

Replacing a hard disc drive

Removing a hard disc drive

Removing a 3.5-inch hard disc drive

Removing a 2.5-inch hard disc drive

Installing a hard disc drive

Installing a 3.5-inch hard disc drive

Installing 2.5-inch hard disc drives

Replacing the optical disc drive

Memory

Battery

Serial port

Webcam module

Converter board

Heat sink

Processor

mSATA Solid-State Drive