HP EliteOne 800 G1 Reference Guide

Illustrated Parts & Service Map

HP EliteOne 800 G1 All-in-One Business PC (21.5" NT)

© 2014 Hewlett-Packard Development Company, L.P. The information con­tained herein is subject to change without notice. HP shall not be liable for
technical or editorial errors or omissions contained herein.

Document Number 757391-001. 1st Edit ion March 2014.

Key Specifications

Processor Type Intel® 4th generation Core™

RAM Type

Maximum RAM 16 GB

Expansion Slots • (1) Mini PCIe half-length (used by wireless LAN module)

Chipset Intel Q87

Bays • (1) 3.5" hard drive; supports up to two - 2.5" hard drives or

I/O Interfaces Side: (1) USB 3.0, (1) USB 3.0 fast-charging, mic, headphone,

Display 21.5-inch IPS, full HD (1920 x 1080) diagonal, widescreen,

Operating Systems • Windows 8

Spare Parts

Non-ECC, DDR3 SDRAM, 1600 MT/s, SODIMM, 2 slots

• (2) MXM 3.0 Type A - 35W

•(1) mSATA

one - 3.5" hard drive

• (1) 5.25" slim line optical drive

card reader
Rear: PS/2 mouse and keyboard, (2) USB 2.0, (2) USB 3.0, Dis­playPort, RJ-45, stereo line out, serial (optional)

WLED, backlit, anti-glare

• Windows 7

•FreeDOS

• Novell SUSE Linux Enterprise Desktop 11

Cables

1 Power button board cable 698208-001

2 Backlight cable 732496-001

3 Optical drive cable (data and power assembly) 698221-001

4 Hard drive cable (data and power assembly) 698215-001

5 Intrusion sensor with cable 688665-001

* Display (LVDS) cable 761785-001

* 2nd hard drive cable 698216-001

* Converter board side cable 698206-001

* Capacitive strip sensor cable 698210-001

* Webcam cable 698211-001

* Adapter, DisplayPort to VGA 603250-001

* Adapter, DisplayPort to DVI 662723-001

* Adapter, DisplayPort to HDMI 617450-001

* DisplayPort cable 487562-001

*Not shown

Keyboards (not illustrated)

PS/2
USB
Wireless with mouse and dongle
Washable*
Smart card
Smart card, CCID

Arabic -17x

F Arabic -DE1 LA Spanish -16x

BHCSY -B41 Norwegian -09x

Belgian -18x

Brazilian Portuguese -20x Portuguese -13x

Bulgaria -26x Romanian -27x

Czech and Slovakian -22x Russian -25x

Danish -08x

French -05x South Korea -KDx

French Canadian -12x

German -04x Swedish -10x

Greek -15x Swiss -11x

Hebrew -BBx Taiwanese -ABx

Hungarian -21x Thai -28x

India -D61 Turkish -14x

International** -37x

International English -L3x U.K. -03x

Italian -06x

* -001, -121, -161, -201 only ** 701427-xx1 only

724718-xx1
724720-xx1
730323-xx1
700510-xx1
701427-xx1
701671-xx1

Japanese -29x

People’s Republic of China

Slovenian -23x

Spanish -07x

U.S. -00x

-AAx

Mass Storage Devices (not illustrated)

Blu-ray writer (BD-RE) drive 719157-001

DVD-ROM drive 608394-001

DVD±RW drive 657958-001

2 TB, 7200 rpm hard drive 616608-001

1 TB, 7200 rpm hard drive 667719-001

1 TB, 7200 rpm, hybrid SSD hard drive, 2.5-inch 724937-001

500 GB, 7200 rpm hard drive, self-encrypting (SED) 696442-001

500 GB, 7200 rpm, hybrid SSD hard drive, 2.5-inch 724938-001

System Unit

1 Front bezel with camera lens 762610-001

2 Power supply, 180W 732494-001

3 Left side panel 732489-001

4 Right side panel 698193-001

5 Standard stand assembly 732509-001

* Height adjustment stand 698226-001

6 Upper rear access panel (security screw and hardware are not spared) 698194-001

* Lower rear access panel 762611-001

7 Rear I/O security cover 732492-001

* Display panel, WLED 732495-001

*Not shown

500 GB, 7200 rpm hard drive, 2.5-inch 761771-001

500 GB, 7200 rpm, hard drive, 3.5-inch 613208-001

500 GB, 5400 rpm hard drive, 2.5-inch, FIPS 748317-001

500 GB, 7200 rpm hard drive, 2.5-inch, self-encrypting (SED) 762188-001

320 GB, 7200 rpm hard drive 761770-001

256 GB Solid State Drive (SSD) 680020-001

256 GB Solid State Drive (SSD), self-encrypting (SED) 746141-001

180 GB Solid State Drive (SSD), MLC 754076-001

128 GB Solid State Drive (SSD) 665961-001

128 GB Solid State Drive (SSD), SED 746140-001

120 GB Solid State Drive (SSD) 661841-001

120 GB Solid State Drive (SSD), MLC 756459-001

32 GB mSATA drive 762612-001

32 GB mSATA drive, SRT 762613-001

HP EliteOne 800 G1 AIO Business PC, (21.5" NT) 757391-001 page 1

Standard and Optional Boards

Misc Boards

1 Webcam 732510-001

2 Converter board 752122-001

3 HP WLAN 802.11 a/g/n, 2x2 701398-001

* Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001

* 802.11a/b/g/n WLAN module + Bluetooth 4.0 697316-001

4 Power button board 732490-001

* Near field communication (NFC) NXP controller (use with NFC assembly

kit, spare part number 732502-001)

System Boards

* System board for use in models without Windows 8 758190-001

* System board for use in models with Windows Standard 758190-501

* System board for use in models with Windows Professional 758190-601

Memory Modules

*8-GB

*4-GB

*2-GB

Processors (include thermal material)

* Intel Core i7-4790s, 3.2 GHz, 8-MB L3 cache 773954-001

* Intel Core i7-4770s, 3.1 GHz, 8-MB L3 cache 732507-001

* Intel Core i5-4690s, 3.2 GHz, 6-MB L3 cache 773083-001

* Intel Core i5-4670s, 3.1 GHz, 6-MB L3 cache 732506-001

* Intel Core i5-4590s, 3.0 GHz, 6-MB L3 cache 773082-001

* Intel Core i5-4570s, 2.9 GHz, 6-MB L3 cache 732505-001

* Intel Core i3-4360, 3.7 GHz, 4-MB L3 cache 769735-001

* Intel Core i3-4350, 3.6 GHz, 4-MB L3 cache 769734-001

* Intel Core i3-4340, 3.6 GHz, 4-MB L3 cache 742562-001

* Intel Core i3-4330, 3.6 GHz, 4-MB L3 cache 742561-001

* Intel Core i3-4150, 3.5 GHz, 3-MB L3 cache 769733-001

* Intel Core i3-4130, 3.6 GHz, 3-MB L3 cache 742560-001

* Intel Pentium G3450, 3.4 GHz, 3-MB L3 cache 769741-001

* Intel Pentium G3440, 3.3 GHz, 3-MB L3 cache 769740-001

* Intel Pentium G3430, 3.3 GHz, 3-MB L3 cache 742566-001

* Intel Pentium G3420, 3.2 GHz, 3-MB L3 cache 742565-001

* Intel Pentium G3240, 3.1 GHz, 3-MB L3 cache 769739-001

* Intel Pentium G3220, 3.0 GHz, 3-MB L3 cache 742564-001

* Intel Celeron G1850, 2.9 GHz, 2-MB L3 cache 769732-001

* Intel Celeron G1840, 2.8 GHz, 2-MB L3 cache 769731-001

* Intel Celeron G1830, 2.8 GHz, 2-MB L3 cache 758757-001

* Intel Celeron G1820, 2.7 GHz, 2-MB L3 cache 758756-001

*Not shown

Diagnostic LEDs

LED Color LED Activity State/Message

Power White On Computer on

Power White 1 blink every 2 seconds Normal Suspend Mode

Power Red 1 blink every second followed

Power Red 3 blinks, 1 blink every second

Power Red 4 blinks, 1 blink every second

Power Red 5 blinks, 1 blink every second

Power Red 6 blinks, 1 blink every second

Power Red 7 blinks, 1 blink every second

Power Red 8 blinks, 1 blink every second

Power Red 9 blinks, 1 blink every second

Power Red 11 blinks, 1 blink every sec-

Power Red 12 blinks, 1 blink every sec-

none none System does not power on

by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

followed by a 2 second pause

ond followed by a 2 second
pause

ond followed by a 2 second
pause

and LEDs are not flashing

CPU thermal shutdown

Processor not installed

Power failure (power supply overload)

Pre-video memory error

Pre-video graphics error

System board failure (ROM)

Invalid ROM based on Checksum

System powers on but is unable to
boot

Current processor does not support a
feature previously enabled.

MXM thermal shutdown

System unable to power on

732503-001

689374-001

689373-001

689372-001

Miscellaneous Parts

1 Heat sink for use with the processor 698201-001

2 Card reader 732504-001

3 Fan/blower 698196-001

4 Serial port assembly 698212-001

5 Speakers (left and right) 698197-001

* Label for use in models without speakers 732508-001

* Thermal pad 706867-001

* HP ultraslim keyed cable lock 703372-001

* Optical drive removable frame carrier 732060-001

* Card reader insert 698220-001

* Hard drive isolation grommet 450712-001

* Hard drive carrier, 2.5-inch to 3.5-inch 703597-001

* Hard drive grommet 594220-001

* Fan grommet 706866-001

* Mouse, PS2, optical 674315-001

* Mouse, washable 724795-001

* Mouse, USB, optical 674316-001

* Mouse, USB, laser 674318-001

* Webcam assembly kit for models without a webcam (includes webcam

cover for bezel)

* Antenna kit 698218-001

* NFC assembly kit (holder, cable, antenna) for use with NFC controller,

spare part number 732503-001

*Not shown

Common POST Error Messages

Screen Message Probable Cause Recommended Action

101-Option ROM Error System ROM checksum

103-System Board
Failure

164-Memory Size Error
and
201-Memory Error

214-DIMM Configuration
Warning

301-, 304-Keyboard error Keyboard failure. Check kybd connection or keys.

501-Display Adapter Fail­ure

1720-SMART Hard Drive
Detects Imminent Failure

error.

DMA, timers 1. Clear CMOS memory.

Incorrect memory configu­ration

Populated DIMM configura­tion is not optimized

Graphics display controller. 1. Reseat graphics card.

Hard drive is about to fail.

1. Verify ROM, reflash if required

2. Clear CMOS memory, reboot

3. Replace system board

2. Replace system board.

1. Run Setup (F10).

2. Check DIMMs for proper
seating, type, compatibility.

3. Remove DIMMs singularly and
reboot to isolate faulty DIMM.

4. Replace system board.

1. Check DIMMs for proper
seating, type, compatibility.

2. Rearrange the DIMMs so that
each channel has the same
amount of memory.

Check connector for bent or miss­ing pins. Replace kybd. If 304,
possible system board problem.

2. Clear CMOS.

3. Replace graphics card.

1. Determine if hard d rive is giving
correct error message. Enter
Computer Setup and run the
Drive Protection System test

Storage > DPS Self-test

under

2. Apply hard drive firmware
patch if applicable.

3. Back up contents and replace
hard drive.

732511-001

769742-001

.

HP EliteOne 800 G1 AIO Business PC, (21.5" NT) 757391-001 page 2