HP EliteOne 705 G1 Service and Maintain

Maintenance & Service Guide

HP EliteOne 705 G1 23-inch Non-Touch All-in-One Business PC

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HewlettPackard Company.

Maintenance & Service Guide

First Edition (September 2014)

Document Part Number: 778723-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. Your computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality.

http://windows.microsoft.com/en-us/

See

windows7/get-know-windows-7 for details.

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm

or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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iv About This Book ENWW

Table of contents

1 Product features ........................................................................................................................................... 1

Overview ................................................................................................................................................................ 1

Front components ................................................................................................................................................. 3

Side components ................................................................................................................................................... 4

Rear components ................................................................................................................................................... 5

Positioning the computer ...................................................................................................................................... 6

Adjusting the height-adjustable/reclining stand (optional) .............................................................. 7

Adjusting the tilt/swivel stand (optional) ........................................................................................... 8

2 Activating and Customizing the Software ........................................................................................................ 9

Activating and customizing the software in Windows 7 ....................................................................................... 9

Activating the Windows operating system ......................................................................................... 9

Downloading Windows 7 updates ....................................................................................................... 9

Installing or upgrading device drivers .............................................................................................. 10

Customizing the monitor display ...................................................................................................... 10

Activating and customizing the software in Windows 8 ..................................................................................... 10

Activating the Windows Operating System ...................................................................................... 10

Downloading Windows 8 updates .................................................................................................... 10

Customizing the monitor display ...................................................................................................... 11

3 Illustrated parts catalog .............................................................................................................................. 13

System parts ........................................................................................................................................................ 13

Keyboards and mice ............................................................................................................................................ 14

Misc parts ............................................................................................................................................................. 15

Mass storage devices .......................................................................................................................................... 16

Boards .................................................................................................................................................................. 17

Cables ................................................................................................................................................................... 18

4 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 19

Electrostatic discharge information ................................................................................................................... 19

Generating static ............................................................................................................................... 20

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Preventing electrostatic damage to equipment .............................................................................. 20

Personal grounding methods and equipment .................................................................................. 20

Grounding the work area .................................................................................................................. 21

Recommended materials and equipment ........................................................................................ 21

Operating guidelines ........................................................................................................................................... 22

Routine care ......................................................................................................................................................... 22

General cleaning safety precautions ................................................................................................ 22

Cleaning the Computer Case ............................................................................................................. 23

Cleaning the keyboard ...................................................................................................................... 23

Cleaning the monitor ......................................................................................................................... 24

Cleaning the mouse ........................................................................................................................... 24

Service considerations ........................................................................................................................................ 24

Power supply fan ............................................................................................................................... 24

Tools and software Requirements ................................................................................................... 24

Screws ............................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 25

Hard Drives ........................................................................................................................................ 25

Lithium coin cell battery ................................................................................................................... 25

SATA hard drive cables ........................................................................................................................................ 26

SATA data cable ................................................................................................................................. 26

Cable management .............................................................................................................................................. 26

5 Removal and Replacement Procedures .......................................................................................................... 27

Preparing to disassemble the computer ............................................................................................................. 27

Removing the rear I/O cover ............................................................................................................................... 28

Stand .................................................................................................................................................................... 29

Height-adjustable/recline stand (optional) ...................................................................................... 29

Tilt/swivel stand (optional) ............................................................................................................... 31

Installing an access panel security screw ........................................................................................................... 32

Access panel ........................................................................................................................................................ 33

Drives ................................................................................................................................................................... 34

Replacing a hard disc drive ............................................................................................................... 34

Removing a 2.5-inch hard disc drive .............................................................................. 35

Installing a 2.5-inch hard disc drive ............................................................................... 36

Replacing the optical drive ................................................................................................................ 39

mSATA Solid-State Drive ..................................................................................................................................... 42

Memory ................................................................................................................................................................ 44

Battery ................................................................................................................................................................. 47

WLAN module ...................................................................................................................................................... 49

Heat sink .............................................................................................................................................................. 51

Processor ............................................................................................................................................................. 53

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Top rear trim ........................................................................................................................................................ 54

Webcam module .................................................................................................................................................. 55

Antenna ................................................................................................................................................................ 57

Lower rear panel .................................................................................................................................................. 59

Fan assembly ....................................................................................................................................................... 61

Speakers .............................................................................................................................................................. 63

Converter board ................................................................................................................................................... 66

Power button board ............................................................................................................................................. 68

NFC sensor board ................................................................................................................................................. 70

VESA mounting plate ........................................................................................................................................... 72

Power supply ....................................................................................................................................................... 74

Side panels ........................................................................................................................................................... 76

System board ....................................................................................................................................................... 78

System board callouts ......................................................................................................................................... 82

Card reader board ................................................................................................................................................ 84

Front bezel and display panel ............................................................................................................................. 85

Hard drive and optical drive cables and connectors ........................................................................................... 91

6 Computer Setup (F10) Utility ........................................................................................................................ 93

Computer Setup (F10) Utilities ............................................................................................................................ 93

Using Computer Setup (F10) Utilities ............................................................................................... 94

Computer Setup—File ...................................................................................................................... 95

Computer Setup—Storage ............................................................................................................... 96

Computer Setup—Security ............................................................................................................... 98

Computer Setup—Power ................................................................................................................ 102

Computer Setup—Advanced .......................................................................................................... 103

Recovering the Configuration Settings ............................................................................................................. 106

7 HP PC Hardware Diagnostics ....................................................................................................................... 107

Why run HP PC Hardware Diagnostics .............................................................................................................. 107

How to access and run HP PC Hardware Diagnostics ....................................................................................... 107

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 108

8 Troubleshooting without diagnostics .......................................................................................................... 109

Safety and comfort ............................................................................................................................................ 109

Before you call for technical support ................................................................................................................ 109

Helpful hints ...................................................................................................................................................... 110

Solving general problems ................................................................................................................................. 112

Solving power problems ................................................................................................................................... 116

Solving hard drive problems ............................................................................................................................. 117

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Solving media card reader problems ................................................................................................................ 119

Solving display problems .................................................................................................................................. 120

Solving audio problems ..................................................................................................................................... 126

Solving printer problems ................................................................................................................................... 128

Solving keyboard and mouse problems ........................................................................................................... 129

Solving hardware installation problems ........................................................................................................... 131

Solving network problems ................................................................................................................................ 133

Solving memory problems ................................................................................................................................ 136

Solving processor problems .............................................................................................................................. 138

Solving CD-ROM and DVD problems ................................................................................................................. 138

Solving USB flash drive problems ..................................................................................................................... 140

Solving front panel component problems ........................................................................................................ 141

Solving Internet access problems ..................................................................................................................... 142

Solving software problems ............................................................................................................................... 143

9 System backup and recovery ...................................................................................................................... 145

Backing up, restoring, and recovering in Windows 8 ........................................................................................ 145

Creating recovery media and backups ........................................................................................... 145

Restoring and recovering using Windows 8 tools .......................................................................... 146

Using Windows 8 Refresh ............................................................................................. 146

Using Windows 8 Reset ................................................................................................ 147

Recovery using the Windows 8 recovery USB flash drive ............................................ 148

Recovery using Windows 8 operating system media (purchased separately) ........... 148

Backing up, restoring, and recovering in Windows 7 ........................................................................................ 150

Creating recovery media ................................................................................................................. 150

Creating recovery media using HP Recovery Manager (select models only) .............. 151

Creating recovery discs with HP Recovery Disc Creator (select models only) ............ 152

Creating recovery discs .............................................................................. 152

Backing up your information ........................................................................................ 152

System Restore ............................................................................................................................... 153

System Recovery ............................................................................................................................. 153

System Recovery when Windows is responding .......................................................... 154

System Recovery when Windows is not responding ................................................... 154

System Recovery using recovery media (select models only) .................................... 155

Using HP Recovery Disc operating system discs (select models only) ....................... 155

10 POST error messages ............................................................................................................................... 157

POST numeric codes and text messages .......................................................................................................... 158

Interpreting POST diagnostic front panel LEDs ................................................................................................ 165

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11 Password security and resetting CMOS ...................................................................................................... 169

Resetting the password jumper ........................................................................................................................ 170

Establishing a setup or power-on password .................................................................................................... 171

Resetting the setup and power-on password .................................................................................................. 171

Changing a setup or power-on password ......................................................................................................... 172

Clearing and resetting the CMOS ....................................................................................................................... 172

Appendix A Power cord set requirements ....................................................................................................... 175

General requirements ....................................................................................................................................... 175

Japanese power cord requirements ................................................................................................................. 175

Country-specific requirements ......................................................................................................................... 176

Appendix B Statement of Volatility ................................................................................................................ 177

Appendix C Specifications ............................................................................................................................. 179

Index ........................................................................................................................................................... 181

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1 Product features

Overview

The HP EliteOne 705 G1 23-inch Non-Touch AiO PC offers the following features:

●

Integrated All-in-One form factor

●

Full HD IPS, LCD display (1920 x 1080) with LED backlighting

◦

58.4-cm (23-inch) diagonal

●

Swivel pad under base of stand

●

Stand can be configured to height-adjustable and reclining stand, basic stand, or no stand

●

Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC

●

VESA mounting holes (100 mm x 100 mm)

●

AMD processors

●

Up to 1 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self-encrypting Solid State Drive, 500 GB Selfencrypting Drive, or 1 TB Solid State Hard Drive

●

Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM disc drive, or Slim BDXL Blu-ray Writer

ENWW Overview 1

●

AMD chipset

●

Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support

●

AMD Radeon 3D graphics

●

DisplayPort video out (with audio) for second display support

●

DP audio, DP to VGA/DVI/HDMI dongle support

●

Integrated Gigabit Ethernet (Broadcom 5672 GB NIC or LAN)

●

WLAN and Bluetooth Combo Card, 802.11 a/b/g/n Bluetooth

●

Optional integrated full HD webcam and dual microphone array

●

Premium stereo speakers

●

Optional 6-in-1 media card reader

●

4 USB 3.0 ports, including 1 fast-charging port

●

2 USB 2.0 ports

●

Choice of wired or wireless keyboard and mouse

◦

Wired USB keyboard and mouse

◦

Wired PS/2 keyboard and mouse

◦

Wireless keyboard and mouse

●

Windows

●

93-percent energy-efficient power supply

●

ENERGY STAR

7 Professional 32-bit or 64-bit or Windows® 8.1 Professional 64-bit operating system

qualified, EPEAT® Gold+ registered

NOTE: For the latest specifications or additional specifications on this product, go to

4.0

http://www.hp.com/

go/ quickspecs/ and search for your specific display model to find the model-specific QuickSpecs.

2 Chapter 1 Product features ENWW

Front components

Component Component

1 Webcam (optional) with privacy shutter 7 Mute speaker

2 Dual microphone array (optional) 8 Reduce volume

3 Webcam activity LED (with optional webcam) 9 Increase volume

4 16:9 widescreen LED-backlit LCD display 10 Mute microphone

5 Power LED 11 Decrease brightness

6 High-performance stereo speakers 12 Increase brightness

Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.

To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level.

To mute the speaker or microphone, just touch the appropriate icon. The icon remains illuminated until you touch it again to reactivate the speaker or microphone.

ENWW Front components 3

Side components

Component Component

1 Hard disc drive activity LED 6 Headset/line out jack

2 HP 6-in-1 media card reader (optional) 7 Tray-load optical disc drive

3 USB 3.0 port, fast-charging 8 Optical disc drive eject button

4 USB 3.0 port 9 Optical disc drive activity LED

5 Microphone/line in jack 10 Power button

4 Chapter 1 Product features ENWW

Rear components

Component Component

1 Access panel 8 (2) USB 2.0 ports

2 Access panel latches 9 RJ-45 Gigabit Ethernet port

3 Security lock slot 10 (2) USB 3.0 ports

4 Power connector 11 DisplayPort connector

5 Serial port 12 Stereo audio line out

6 PS/2 mouse connector 13 Access panel and rear port cover security screw

7 PS/2 keyboard connector

ENWW Rear components 5

Positioning the computer

This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer.

CAUTION: Positioning the computer with the HP logo on the top or on the left is not supported.

6 Chapter 1 Product features ENWW

Adjusting the height-adjustable/reclining stand (optional)

This stand allows you to:

●

adjust the computer height 110 mm (4.3 inches)

●

rotate the computer position from landscape to portrait

●

recline the computer backward up to +60 degrees

●

tilt the computer to 30 degrees from the desktop

●

swivel the computer up to 360 degrees right or left

To rotate the computer:

1. Grasp the computer by the sides and lift it straight up (1) to its highest position.

2. Press the top of the computer backwards (2).

CAUTION: The computer must be raised and tilted to provide clearance for rotating it.

3. Grasp the top right and bottom left of the computer and carefully turn it counterclockwise (3) until it is

in the portrait position (4).

WARNING! If the height-adjustable/reclining stand is installed, before laying the computer down for

service, first grasp the sides of the display and raise the display to the highest position.

Do not lay the computer down with the sliding stand in the low position. The stand may suddenly release, which could cause injury or damage to equipment.

ENWW Positioning the computer 7

Adjusting the tilt/swivel stand (optional)

This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level.

The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.

8 Chapter 1 Product features ENWW

2 Activating and Customizing the Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system

is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit

the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS

COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive, the

activation process could take up to 60 minutes.

Downloading Windows 7 updates

Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the

screen.

2. After an Internet connection has been established, click the Start > All Programs > Windows Update.

3. Run Windows Update monthly thereafter.

ENWW Activating and customizing the software in Windows 7 9

Installing or upgrading device drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the

appropriate drivers.

Obtain the latest support software, including support software for the operating system, from

http://www.hp.com/support. Select your country and language, select Download drivers and software (and

firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display

If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.

For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Additional information is available in online help after you activate the operating system.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit

the required airflow.

Activating the Windows Operating System

We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS

COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates

Run Windows Update as soon as possible after you set up your computer.

10 Chapter 2 Activating and Customizing the Software ENWW

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings > Windows Update.

3. Run Windows Update monthly thereafter.

Customizing the monitor display

You can customize display settings for Windows 8 separately for the Start screen and the Desktop.

To customize the Start screen:

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings.

3. Click Personalize to change the display settings.

To customize the Desktop:

1. Click the Desktop app on the Start screen.

2. Right-click on the desktop, and then click Personalize to change display settings.

ENWW Activating and customizing the software in Windows 8 11

12 Chapter 2 Activating and Customizing the Software ENWW

3 Illustrated parts catalog

System parts

ENWW System parts 13

Item Description

(1) Front bezel

(2) Power supply, 200W

(3) Left side panel

(4) Right side panel

(5) Standard stand assembly

(6) Upper rear access panel

(7) Rear I/O cover

(8) Height adjustment stand

(9) Lower rear access panel

(10) Top rear trim

Display panel (non-touchscreen; not illustrated)

Non-webcam kit, for use in models without a webcam (not illustrated)

Keyboards and mice

Description Spare part number

Keyboard

USB 724720-xx1

Washable 700510-xx1

Smartcard 701671-xx1

Mouse (not illustrated)

PS2, optical 674315-001

Washable 724795-001

Wireless 674317-001

USB, optical 674316-001

USB, laser 674318-001

14 Chapter 3 Illustrated parts catalog ENWW

Misc parts

Item Description

(1) Heat sink (thermal module) (includes replacement thermal material)

(2) Card reader

(3) Fan

(4) Speakers (left and right)

(5) Mylar cover (power button board)

(6) Optical drive latch

Antenna kit (not illustrated)

USB to serial adapter (not illustrated)

HP ultraslim keyed cable lock (not illustrated)

ENWW Misc parts 15

Mass storage devices

Description

Optical drive (does not include bezel)

Blu-ray writer (BD-RE) drive

DVD±RW drive

DVD-ROM drive

Hard drive (not illustrated)

1 TB, hybrid SSD drive

500 GB, hybrid SSD drive

500 GB, 7200 rpm hard drive, self-encrypting (SED)

500 GB, 7200 rpm hard drive

500 GB, 5400 rpm hard drive, FIPS

320 GB, 7200 rpm hard drive

256-GB solid-state drive, self-encrypting (SED)

256-GB solid-state drive

180-GB solid-state drive

128-GB solid-state drive, self-encrypting (SED)

128-GB solid-state drive, 2280SS

128-GB solid-state drive

120-GB solid-state drive

32-GB mSATA drive

16 Chapter 3 Illustrated parts catalog ENWW

Boards

Item Description

(1) Webcam module

(2) Converter board

(3) WLAN modules

HP WLAN 802.11 a/b/g/n, 2x2

HP WLAN 802.11 a/b/g/n + Bluetooth 4.0

(4) Power button board

(5) Near field communication (NFC) controller

(6) System board

ENWW Boards 17

Cables

Item Description

For use in non-Windows 8 models

For use in models with Windows 8 Standard

For use in models with Windows 8 Professional

Memory modules (SODIMM; PC3-12800, 1666-MHz; not illustrated)

8-GB

4-GB

Processors (include replacement thermal material; not illustrated)

AMD A10-7800B (3.7-GHz)

AMD A8-7600B (3.1-GHz)

AMD A6-7400B (3.5-GHz)

AMD A4-7350B (3.4-GHz)

Description

Power button board cable

Backlight cable

Optical drive cable (data and power assembly)

Hard drive cable (data and power assembly)

Converter board cable

LVDS (display) reverse cable

Webcam cable

Adapter, DisplayPort to VGA

Adapter, DisplayPort to DVI

Adapter, DisplayPort to HDMI

DisplayPort cable

18 Chapter 3 Illustrated parts catalog ENWW

4 Routine care, SATA drive guidelines, and

disassembly preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system

board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

ENWW Electrostatic discharge information 19

Generating static

The following table shows that:

●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE: 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to equipment:

20 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation ENWW

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