HP EliteBook 9470m Service Manual

HP EliteBook 9470m Notebook PC

Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: October 2012

Document Part Number: 709798-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 8

Display .................................................................................................................................................. 8

Top ....................................................................................................................................................... 9

TouchPad ............................................................................................................................ 9

Lights ................................................................................................................................. 10

Buttons and fingerprint reader (select models only) .......................................................... 11

Keys – Windows models .................................................................................................... 13

Keys – SUSE Linux models ............................................................................................... 14

Front ................................................................................................................................................... 15

Left ..................................................................................................................................................... 16

Right ................................................................................................................................................... 17

Bottom ................................................................................................................................................ 18

3 Illustrated parts catalog ............................................................................................................................... 20

Service tag and PCID label ................................................................................................................ 20

Service tag ......................................................................................................................... 20

PCID label .......................................................................................................................... 21

Computer major components ............................................................................................................. 22

Display assembly subcomponents ..................................................................................................... 26

Mass storage devices ......................................................................................................................... 28

Miscellaneous parts ............................................................................................................................ 29

Sequential part number listing ............................................................................................................ 30

4 Removal and replacement procedures ....................................................................................................... 35

Preliminary replacement requirements ............................................................................................... 35

Tools required .................................................................................................................... 35

Service considerations ....................................................................................................... 35

Plastic parts ....................................................................................................... 35

Cables and connectors ..................................................................................... 35

v

Drive handling ................................................................................................... 36

Grounding guidelines ......................................................................................................... 36

Electrostatic discharge damage ........................................................................ 36

Packaging and transporting guidelines ............................................. 38

Component replacement procedures ................................................................................................. 40

Battery ............................................................................................................................... 40

SIM .................................................................................................................................... 41

Display assembly components (panel, bezel, webcam, microphone) ............................... 42

Hard drive cover ................................................................................................................ 45

Hard drive/SSD drive ......................................................................................................... 46

mSATA drive ...................................................................................................................... 48

RTC battery ....................................................................................................................... 50

Service cover ..................................................................................................................... 51

Memory module ................................................................................................................. 52

WWAN module .................................................................................................................. 54

WLAN module .................................................................................................................... 56

Keyboard ........................................................................................................................... 58

Base enclosure .................................................................................................................. 61

Touchpad ........................................................................................................................... 63

Power connector ................................................................................................................ 64

Fan ..................................................................................................................................... 66

System board ..................................................................................................................... 67

Heat sink ............................................................................................................................ 70

Speaker assembly ............................................................................................................. 72

Smart card board ............................................................................................................... 73

Fingerprint reader board .................................................................................................... 75

Display assembly ............................................................................................................... 76

5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................... 83

Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 83

Using Computer Setup ...................................................................................................... 83

Starting Computer Setup ................................................................................... 83

Navigating and selecting in Computer Setup .................................................... 83

Restoring factory settings in Computer Setup ................................................... 84

Updating the BIOS ............................................................................................ 85

Determining the BIOS version .......................................................... 85

Downloading a BIOS update ............................................................ 85

Using Advanced System Diagnostics ................................................................................ 86

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 87

Using Computer Setup ...................................................................................................... 87

Starting Computer Setup ................................................................................... 87

vi

Navigating and selecting in Computer Setup .................................................... 87

Restoring factory settings in Computer Setup ................................................... 88

Updating the BIOS ............................................................................................ 89

Determining the BIOS version .......................................................... 89

Downloading a BIOS update ............................................................ 89

Using Advanced System Diagnostics ................................................................................ 90

SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 91

Starting Computer Setup ................................................................................................... 91

Using Computer Setup ...................................................................................................... 91

Navigating and selecting in Computer Setup .................................................... 91

Restoring factory settings in Computer Setup ................................................... 92

Updating the BIOS ............................................................................................................. 92

Determining the BIOS version ........................................................................... 93

Downloading a BIOS update ............................................................................. 93

Using Advanced System Diagnostics ................................................................................ 94

6 Specifications ................................................................................................................................................ 95

Computer specifications ..................................................................................................................... 95

35.6-cm (14.0-in) display specifications ............................................................................................. 96

Hard drive specifications .................................................................................................................... 97

Solid-state drive specifications ........................................................................................................... 98

mSATA drive specifications ................................................................................................................ 99

7 Backup and recovery .................................................................................................................................. 100

Windows 7 – Backup and recovery .................................................................................................. 100

Creating recovery media with HP Recovery Disc Creator ............................................... 100

Creating recovery media ................................................................................. 101

Backing up your information ............................................................................................ 101

Performing a system recovery ......................................................................................... 102

Using the Windows recovery tools .................................................................. 102

Using f11 recovery tools .................................................................................. 103

Using a Windows 7 operating system DVD (purchased separately) ............... 103

Windows 8 – Backup and recovery .................................................................................................. 104

Backing up your information ............................................................................................ 104

Performing a system recovery ......................................................................................... 105

Using the Windows recovery tools .................................................................. 105

Using f11 recovery tools .................................................................................. 106

Using Windows 8 operating system media (purchased separately) ............... 106

Using Windows Refresh for quick and easy recovery ..................................... 107

Remove everything and reinstall Windows ..................................................... 107

Using HP Software Setup ............................................................................... 108

vii

SUSE Linux – Backup and recovery ................................................................................................ 109

Creating backups ............................................................................................................. 109

Backing up your information ............................................................................................ 109

Performing a system recovery ......................................................................................... 110

USB Recovery option ...................................................................................................... 110

Remove everything and reinstall SLED ........................................................................... 112

8 Power cord set requirements .................................................................................................................... 113

Requirements for all countries .......................................................................................................... 113

Requirements for specific countries and regions ............................................................................. 114

9 Recycling ..................................................................................................................................................... 115

Battery .............................................................................................................................................. 115

Display .............................................................................................................................................. 115

Index ................................................................................................................................................................. 121

viii

1 Product description

Category Description

Product Name HP EliteBook 9470m Notebook PC

Processors Intel® Core® processors:

● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W

● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W

● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W

●

i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 17W

Chipset Mobile Intel QM77

Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000

Panels 35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-

definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without
webcam

35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768)
display with and without webcam

All display assemblies include two wireless local area network (WLAN)
antenna cables and two wireless wide area network (WWAN) antenna cables

Supports low voltage differential signalling (LVDS)

Supports 16:9 aspect ratio

Supports privacy filter

Memory Two customer-accessible/upgradable memory module slots

DDR3 PC3-1600-MHz dual channel support

Supports 16384-MB of system RAM in the following configurations:

● 16384-MB (8192-MB×2)

●

8192-MB (8192-MB×1 or 4096×2)

●

6144-MB (4096-MB+2048-MB)

●

4096-MB (4096-MB×1 or 2048-MB×2)

●

2048-MB (2048×1)

1

Category Description

Flash cache Samsung 32-GB MLC mSATA module, not available on computer models

equipped with SSD, SED, or 256 mSATA.

Supports no Flash cache module configuration.

Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) hard drives and solid-state drives

Customer-accessible

Serial ATA

Supports the following hard drives:

●

500-GB, 7200-rpm, self-encrypting drive (SED)

●

500-GB, 7200-rpm

● 320-GB, 7200-rpm

Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive

Customer-accessible

Serial ATA III

Supports the following SSDs:

● 256-GB SED

●

180-GB

mSATA module Supports 256-GB mSATA module

No available with flash cache module

Audio and video Two stereo speakers

HD audio with SRS PRO audio

Integrated 720p HD webcam (supports no camera option)

Integrated dual-array microphone

Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC) with

iAMT Intel 82579LM Gigabit Network Connection

NIC Power Down technology

S3/S4/S5 wake on LAN

Ethernet cable not included

2 Chapter 1 Product description

Category Description

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

Three WLAN antennas built into display assembly

Support for the following WLAN formats:

● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0

Combo Adapter

● Intel Centrino Advanced-N 6235

●

Intel Centrino Advanced-N 6205 WLAN module

Supports no WLAN option

Integrated wireless wide area network (WWAN) options by way of

wireless module

Two world-wide/5-band WWAN antennas built into display assembly

Secured by subscriber identity module (SIM, user-accessible behind battery)

Support for the following WWAN formats:

● HP lt2523 LTE/HSPA+ Mobile Broadband Module

●

HP lt2522 LTE/EV-DO Mobile Broadband Module

●

HP un2430 EV-DO/HSPA Mobile Broadband Module

●

HP hs2350 HSPA+ Mobile Broadband Module

Supports no WWAN option

Supports WWAN after market option

External media cards Integrated 54-mm ExpressCard

Secure Digital (SD) flash media slot with push-push technology, supporting
the following digital card formats:

●

MultiMediaCard (MMC)

●

MMC+

● Secure Digital (SD) Memory Card

●

SDHC

●

SDXC

3

Category Description

Ports Audio-in (mono microphone)

Audio-out (stereo headphone)

Battery connector

DisplayPort 1.1a

Docking connector

HP Smart AC adapter

RJ-45 (Ethernet)

USB 3.0 ports (2)

USB 3.0 charging/powered port (1)

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot
plug and unplug and autodetection for correct output to wide-aspect vs.
standard aspect video

Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Touchpad on/off button

Touchpad supports 2-way scroll with legend

Power requirements Supports the following HP Smart AC adapters:

45-W HP Smart AC adapter (3-wire plug with ground pin)

Supports the following batteries:

●

Primary: 4-cell, 52-Wh, 3.55-Ah battery

●

Secondary: 6-cell, 60-Wh, 2.7-Ah battery

Security Supports security cable lock

Supports fingerprint reader and no fingerprint reader option

Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and

TPM Enhanced Drive Lock (not supported the People's Republic of China)

Integrated Smart Card reader (active)

Full volume encryption

HP ProtectTools

4 Chapter 1 Product description

Category Description

Operating system Preinstalled:

● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in

Canada, Japan, and the United States)

●

Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada,
Japan, and the United States)

●

Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image
and with Microsoft Basics (in Canada, Japan, and the United States)

●

Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and
the United States)

●

Windows 8 64 with Microsoft Basics (in Canada, Japan, and the
United States)

●

Windows 8 64 with Microsoft Basics (in the People's Republic of China)

●

FreeDOS

● SUSE Linux SLED (for China only)

5

Category Description

Preinstalled with Microsoft Office

Windows 7:

●

Windows 7 Home Basic 32-bit with Office Transition (emerging markets
only, not available in Japan)

● Windows 7 Home Premium 64- and 32-bit with Office Transition (not

available in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only
in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Home and Business
(only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Professional (only
in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Transition (not
available in Japan)

● Windows 7 Professional 64- and 32-bit with Office 2010 Home and

Business (only in Japan)

● Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only

in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Professional
(only in Japan)

Windows 8

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Transition (not available in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Personal (only in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Home and Business (only in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Professional (only in Japan)

●

Windows 8 Professional 64 Office 2010 Transition (not available
in Japan)

● Windows 8 Professional 64 Office 2010 Personal (only in Japan)

● Windows 8 Professional 64 Office 2010 Home and Business (only

in Japan)

● Windows 8 Professional 64 Office 2010 Professional (only in Japan)

●

Windows 8 64 Office 2010 Transition (not available in Japan)

●

Windows 8 64 Office 2010 Personal (only in Japan)

●

Windows 8 64 Office 2010 Home and Business (only in Japan)

●

Windows 8 64 Office 2010 Professional (only in Japan)

●

Windows 8 64 Office 2010 Transition (emerging markets only, not
available in Japan)

6 Chapter 1 Product description

Category Description

Restore media–DR-DVD:

● Windows 7 without Windows DVD

●

Windows 7 with Windows DVD

●

Windows 8

Restore media–OS-DVD:

● Windows 7 Home Basic 32-bit

● Windows 7 Home Premium 64- and 32-bit

● Windows 7 Professional 64- and 32-bit

Certified:

●

SuSE Linux 64-bit Service Pack 2

Web-only support:

●

Windows XP Pro 32-bit

●

Windows 7 Home Basic 64-bit

● Windows 7 Enterprise 64- and 32-bit

●

Windows 7 Ultimate 64- and 32-bit

Serviceability End user replaceable parts:

●

AC adapter

●

Battery

● Hard drive

●

Solid-state drive

●

Keyboard

● Memory module

● mSATA flash cache

●

WLAN module

●

WWAN module

7

2 External component identification

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

To use the webcam in Windows 7, select Start > All
Programs > HP > HP Webcam.

For information on using the webcam in Windows 8, access
Help and Support. From the Start screen, type help, and then
select Help and Support from the list of apps.

For information on using the webcam, access Help and Support.
From the Start screen, type help, and then select Help and
Support from the list of apps.

8 Chapter 2 External component identification

Component Description

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. In Windows 7, these notices are located in Help and
Support. In Windows 8, to access this guide, select the HP Support Assistant app from the Start screen, select My

computer, and then select User guides.

Top

TouchPad

NOTE: Windows 8 keyboard shown.

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the

screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Moves the pointer and selects or activates items on the

screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

NOTE: Windows 7 keyboard shown.

Component Description

(1)

Power light ● On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

(2)

Microphone mute light

●

On: Microphone is off.

● Amber: Microphone is on.

(3) Num lock light On: Num lock is on.

(4)

Wireless light ● White: An integrated wireless device, such as a

wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.

● Amber: All wireless devices are off.

(5)

Mute light

●

Amber: Computer sound is off.

● Off: Computer sound is on.

(6) Caps lock light On: Caps lock is on.

(7) TouchPad light

●

Amber: The TouchPad is off.

● Off: The TouchPad is on.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

NOTE: Windows 8 keyboard shown.

Top 11

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on
the computer.

● When the computer is on, press the button briefly to

initiate Sleep/Suspend.

●

When the computer is in the Sleep/Suspend state,
press the button briefly to exit Sleep/Suspend.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off the
computer.

To learn more about your power settings:

In Windows 7:

●

Select Start > Control Panel > System and
Security > Power Options.

In Windows 8:

●

See your power options. From the Start screen, type

power, select Settings, and then select Power
Options.

In SUSE Linux:

1. Select Computer > Control Center.

2. In the left pane, click System, and then click Power

Management in the right pane.

(2)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(3)

Volume mute button Mutes and restores speaker sound.

(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

password logon.

12 Chapter 2 External component identification

Keys – Windows models

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, or the

esc key.

(3)

Windows 7 logo key Windows 7: Displays the Windows Start menu.

Windows 8: Returns you to the Start screen from an open
app or the Desktop.

NOTE: Pressing the Windows logo key again will return

you to the previous screen.

Windows 8 logo key

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.

(6)

Windows 7 applications key

Windows 8 applications key

Windows 7:Displays a shortcut menu for items beneath the
cursor.

Windows 8: Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Top 13

Keys – SUSE Linux models

Component Description

(1) fn key Executes frequently used system functions when pressed

in combination with a function key.

(2) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.

(3) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

(4) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

14 Chapter 2 External component identification

Front

Component Description

(1)

Wireless light

●

White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/
or a Bluetooth® device, is on.

●

Amber: All wireless devices are off.

(2)

Power light

●

On: The computer is on.

● Blinking: The computer is in the Sleep/Suspend

state.

●

Off: The computer is off or in Hibernation.

(3)

Battery light ● Amber: The computer is connected to external

power and the battery is charged from 0 to 90
percent.

● White: The computer is connected to external

power and the battery is charged from 90 to 99
percent.

●

Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.

●

Off: The battery is fully charged.

(4)

Hard drive light

●

Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily

parked the hard drive.

Front 15

Left

Component Description

(1)

Power connector Connects an AC adapter.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(3)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

(4)

USB 3.0/USB charging port Connects an optional USB device. The USB charging port

can also charge select models of cell phones and MP3
players, even when the computer is off.

(5)

Audio-out (headphone) jack/Audio-in
(microphone) jack

Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide in Windows 8, select the HP Support Assistant
app from the Start screen, select My computer, and then
select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(6) Smart card reader Supports optional Smart cards.

16 Chapter 2 External component identification

Right

Component Description

(1)

USB 3.0 ports (2) Connect optional USB devices.

(2)

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) Media Card Reader Supports the following digital card formats:

● MultiMediaCard (MMC)

●

MultiMediaCardplus (MMC+)

●

Secure Digital (SD) Card

● Secure Digital High Capacity (SDHC) Card

●

Secure Digital Extra Capacity (SDXC) Card

(4)

External monitor port Connects an external VGA monitor or projector.

(5) Docking connector Connects an optional docking device

(6)

RJ-45 (network) jack Connects a network cable.

Right 17

Bottom

Component Description

(1) Wireless and memory module

compartment

Contains the wireless and memory modules.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through Help and Support. In
Windows 8, from the Start screen, type help, and
then select Help and Support.

(2) Travel battery connector Connects an optional travel battery.

(3) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.

(4) Speakers (2) Produce sound.

NOTE: In Windows 8, to use the SRS Premium

Sound software, from the Start screen, type SRS, and
then select SRS Premium Sound from the list of
apps.

(5) Hard drive bay Contains the hard drive.

18 Chapter 2 External component identification

Component Description

(6)

Battery release latch Releases the battery from the battery bay.

(7) Battery bay and SIM slot

NOTE: SIM slot on select models only.

Contains the battery. Supports a wireless subscriber
identity module (SIM). The SIM slot is located inside
the battery bay on the right side.

Bottom 19

3 Illustrated parts catalog

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

●

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.

●

Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.

●

Model description (select models only) (5). This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.

20 Chapter 3 Illustrated parts catalog

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS)
back to factory shipped specifications when replacing the system board. The label may have a
different number of characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

Service tag and PCID label 21

Computer major components

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see

Display assembly subcomponents on page 26.

(2) Keyboard (backlit; includes keyboard cable and pointing stick cable):

NOTE: For a detailed list of available keyboards, see

Sequential part number listing

on page 30.

702843-xx1

(3) Top cover

With fingerprint reader board 702851-001

Without fingerprint reader board 702852-001

With touchpad 702856-001

(4) Speakers (right and left; include cables) 702869-001

(5) AC power connector 702875-001

(6) Smart Card reader (includes cable) 702844-001

(7) Fan (includes cable) 702859-001

(8) System board (includes processor and replacement thermal material):

For use in models without Windows 8:

●

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB
cache)

702848-001

●

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB
cache)

702849-001

●

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB
cache)

704439-001

●

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) 702847-001

For use in Windows 8 models:

●

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB
cache) for use in models with Windows 8 Standard

702848-501

●

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB
cache) for use in models with Windows 8 Professional

702848-601

●

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB
cache) for use in models with Windows 8 Standard

702849-501

●

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB
cache) for use in models with Windows 8 Professional

702849-601

●

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB
cache) for use in models with Windows 8 Standard

704439-501

●

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB
cache) for use in models with Windows 8 Professional

704439-601

●

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with
Windows 8 Standard

702847-501

●

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with
Windows 8 Professional

702847-601

Plastics Kit, includes: 702877-001

Computer major components 23

Item Component Spare part number

(9a) SD card insert

(9b) Hard drive cover

(10) Heat sink (includes replacement thermal material): 707907-001

(11) RTC battery 702853-001

(12) Fingerprint reader board (includes cable) 702845-001

(13) Base enclosure 702863-001

(14) Service cover 704441-001

(15) Memory modules (PC3-12800, 1666-MHz, DDR3):

8-GB 634091-001

4-GB 641369-001

2-GB 652972-001

(16) WLAN module:

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Advanced-N 6235 670292-001

Intel Centrino Advanced-N 6205 631954-001

QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001

(17) WWAN module:

HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2350 HSPA+ Mobile Broadband Module 668969-001

HP un2430 EV-DO/HSPA Mini Card 702080-001

HP hs2350 hspa+ Mobile Broadband Module 710788-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001

HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001

(18) mSATA drive:

256-GB mSATA drive 702866-001

32-GB mSATA drive 702867-001

24-GB mSATA drive 702868-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, connector,

and screws)

702870-001

(19) Solid-state drive (includes bracket, connector, and screws):

256-GB, SATA III, self-encrypting drive (SED) 702865-001

180-GB, SATA III 702864-001

(20) Hard drive (does not include hard drive bracket, connector, or screws):

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

500-GB, 7200-rpm, 7-mm self-encrypting drive 703268-001

500-GB, 7200-rpm, 7-mm 703267-001

320-GB, 7200-rpm, 2.5-inch 603783-001

(21) Battery (Li ion):

4-cell, 52-Wh, 3.55-Ah 687945-001

6-cell, 60-Wh, 2.7-Ah (travel battery; not illustrated) 696621-001

Computer major components 25

Display assembly subcomponents

26 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display bezel:

For use on models with a webcam 702860-001

For use on models without a webcam 702861-001

(2) Webcam/microphone module 702854-001

Microphone module 702873-001

Display Hinge Kit (includes left and right display hinges and left and right hinge

covers)

702857-001

(3a) Display hinge covers (2)

(3b) Display hinges

(4) 35.6-cm (14.0-in), LED, AntiGlare display panel:

HD+ 708771-001

HD 702871-001

Antenna Kit, includes: 702876-001

(5a) WWAN antenna cables and transceivers

(5b) WLAN antenna cables and transceivers

(6) Display enclosure 702858-001

Display Panel Support Kit (includes WLAN antenna cables and transceivers,

WWAN antenna cables and transceivers, and display enclosure)

702842-001

Display assembly subcomponents 27

Mass storage devices

Item Description Spare part number

(1) Hard drive (does not include hard drive bracket or screws):

500-GB, 7200-rpm, 7-mm SED 703268-001

500-GB, 7200-rpm, 7-mm 703267-001

320-GB, 7200-rpm, 9.5-mm 603783-001

Solid-State Drive (includes drive bracket, connector, and screws):

256-GB, SATA III, self-encrypting drive (SED) 702865-001

180-GB, SATA III 702864-001

(2a) Solid-state drive bracket

(2b) Solid-state drive

(2c) Drive connector

(3) mSATA drive:

256-GB mSATA drive 702866-001

32-GB mSATA drive 702867-001

24-GB mSATA drive 702868-001

Hard Drive Hardware Kit (not illustrated), includes: 702870-001

Hard drive connector

Hard drive bracket

Hard drive bracket screws

28 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

45-W HP Smart AC adapter (non-PFC) 696694-001

65-W HP Smart AC adapter 609939-001

Optical mouse:

HP USB optical travel mouse 434594-001

Wireless, 2.4-GHz 656840-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

Screw Kit 702846-001

Docking station 702878-001

Cable lock docking station 575921-001

Business Slim Top Load Case 688850-001

Miscellaneous parts 29

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part
number

CSR
flag

Description

434594-001 A HP USB optical travel mouse

490371-001 A Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 A Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 A Power cord for use in Europe (3-pin, black, 1.83-m)

490371-111 A Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 A Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 A Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 A Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 A Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 A Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 A Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 A Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 A Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 A Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 A Power cord for use in India (3-pin, black, 1.83-m)

575921-001 A Cable lock docking station

603783-001 A 320-GB, 7200-rpm, 7-mm hard drive (does not include hard drive bracket, connector, or screws)

NOTE: The hard drive bracket, connectors, and screws are included in the Hard Drive Hardware Kit,

spare part number 702870-001.

609939-001 A 65-W HP Smart AC adapter

631954-001 A Intel Centrino Advanced-N 6205 WLAN module

634091-001 A 8-GB memory module (PC3, 12800, 1600-MHz)

634400-001 A HP un2430 EV-DO/HSPA Mobile Broadband Module

641369-001 A 4-GB memory module (PC3, 12800, 1600-MHz)

652972-001 A 2-GB memory module (PC3, 12800, 1600-MHz)

656840-001 A Wireless, 2.4-GHz mouse

657325-001 A Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

30 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

676786-001 A QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo

668969-001 A HP hs2350 HSPA+ Mobile Broadband Module

670292-001 A Intel Centrino Advanced-N 6235

675791-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module

675793-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module

687945-001 A 4-cell, 52-Wh, 3.55-Ah, Li-ion battery

688850-001 A Business Slim Top Load Case

696621-001 A 6-cell, 51-Wh, 2.55-Ah, Li-ion travel battery

696694-001 A 45-W HP Smart AC adapter (non-PFC)

702080-001 A HP un2430 EV-DO/HSPA Mini Card

702842-001 N Display Panel Support Kit (includes display enclosure, WLAN antenna cables and transceivers, and

WWAN antenna cables and transceivers)

702843-001 B Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing

stick cable)

702843-031 B Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard cable

and pointing stick cable)

702843-041 B Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)

702843-051 B Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)

702843-061 B Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)

702843-071 B Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)

702843-081 B Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable)

702843-091 B Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)

702843-131 B Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)

702843-141 B Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)

702843-151 B Keyboard for use in Greece (includes keyboard cable and pointing stick cable)

702843-161 B Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing

stick cable)

702843-171 B Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing

stick cable)

702843-201 B Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)

702843-211 B Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)

702843-251 B Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)

702843-261 B Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)

702843-271 B Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)

702843-281 B Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)

702843-291 B Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)

Sequential part number listing 31

Spare part
number

CSR
flag

Description

702843-A41 B Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)

702843-AB1 B Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)

702843-AD1 B Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)

702843-B31 B Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing

stick cable)

702843-B71 B Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing

stick cable)

702843-BA1 B Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)

702843-BB1 B Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)

702843-BG1 B Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing stick cable)

702843-D61 B Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable)

702843-DB1 B Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)

702843-DD1 B Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)

702843-FL1 B Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable and

pointing stick cable)

702843-FP1 B Keyboard with pointing stick for use in northwest Africa (includes keyboard cable and pointing

stick cable)

702844-001 N Smart Card reader (includes cable)

702845-001 N Fingerprint reader board (includes cable)

702846-001 N Screw Kit

702847-001 N System board with Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models without

Windows 8

702847-501 N System board with Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with

Windows 8 Standard

702847-601 N System board with Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with

Windows 8 Professional

702848-001 N System board with Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB

cache) for use in models without Windows 8

702848-501 N System board with Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB

cache) for use in models with Windows 8 Standard

702848-601 N System board with Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB

cache) for use in models with Windows 8 Professional

702849-001 N System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB

cache) for use in models without Windows 8

702849-501 N System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB

cache) for use in models with Windows 8 Standard

702849-601 N System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB

cache) for use in models with Windows 8 Professional

702851-001 N Top cover with fingerprint reader board

702852-001 N Top cover without fingerprint reader board

32 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

702853-001 B RTC battery (includes cable and double-sided tape)

702854-001 N Webcam/microphone module (includes double-sided tape)

702856-001 N Top cover with Touchpad

702857-001 N Display Hinge Kit (includes left and right hinges and left and right hinge covers)

702858-001 N Display enclosure

702859-001 N Fan (includes cable)

702860-001 N Display bezel for use on models with a webcam

702861-001 N Display bezel for use on models without a webcam

702863-001 N Base enclosure

702864-001 A Solid-state drive, 180-GB, SATA III (includes bracket, connector, and screws)

702865-001 A Solid-state drive, 256-GB, SATA III, self-encrypting drive (SED) (includes bracket, connector, and

screws)

702866-001 A 256-GB mSATA drive

702867-001 A 32-GB mSATA drive

702868-001 A 24-GB mSATA drive

702869-001 N Speaker assembly (includes cable)

702870-001 A Hard Drive Hardware Kit (includes hard drive bracket, connector, and screws)

702871-001 N 35.6-cm (14.0-in), LED, HD, AntiGlare display panel

702873-001 N Microphone module

702875-001 A AC power connector

702876-001 N Antenna Kit (includes left and right WLAN antenna cables and transceivers and left and right

WWAN antenna cables and transceivers)

702877-001 N Plastics Kit (includes SD slot insert and hard drive cover)

702878-001 A Docking station

703267-001 A 500-GB, 7200-rpm, 7-mm hard drive (does not include hard drive bracket, connector, or screws)

NOTE: The hard drive bracket, connector, and screws are included in the Hard Drive Hardware Kit,

spare part number 702870-001.

703268-001 A 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket, connector, or

screws)

NOTE: The hard drive bracket, connector, and screws are included in the Hard Drive Hardware Kit,

spare part number 702870-001.

704439-001 N System board with Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB

cache) for use in models without Windows 8

704439-501 N System board with Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB

cache) for use in models with Windows 8 Standard

704439-601 N System board with Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB

cache) for use in models with Windows 8 Professional

Sequential part number listing 33

Spare part
number

CSR
flag

Description

704441-001 A Service cover

707907-001 N Heat sink

708771-001 N 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel

710788-001 A HP hs2350 hspa+ Mobile Broadband Module

710789-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module

710790-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module

34 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screw driver

● Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Preliminary replacement requirements 35

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

36 Chapter 4 Removal and replacement procedures

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements 37

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.

● Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

38 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements 39

Component replacement procedures

This chapter provides removal and replacement procedures.

Make special note of each screw size and location during removal and replacement.

Battery

Description Spare part number

4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001

6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Position the computer upside-down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

3. Slide the battery outward (2), lift the outer edge of the battery (3), and then remove it from the

computer (3).

40 Chapter 4 Removal and replacement procedures

When installing the battery:

1. Insert the battery connector end of the battery into the bay, aligning it to the left edge.

2. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left

to lock the battery.

NOTE: In the locked position there will be no red color shown in the latch slot.

SIM

NOTE: This section applies only to computer models with WWAN capability.

NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the

computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.

The SIM slot is located inside the battery bay on the right side.

Before removing the SIM, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

Remove the SIM:

1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.)

2. Remove the SIM (2) from the SIM slot.

Reverse this procedure to install the SIM.

Component replacement procedures 41

Display assembly components (panel, bezel, webcam, microphone)

All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2
WWAN antenna transceivers and cables.

Full hinge-up displays are not spared.

This section describes removing components that do not require that you entirely remove the display
assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel with the display assembly still attached to the computer.

To remove the remaining display components, including the display brackets, antennas, and
enclosure, you must remove the entire display assembly from the computer. See

Display assembly

on page 76 for more information about removing the remaining components.

Description Spare part number

Display panels

35.6-cm (14.0-in), HD+, anti-glare, LED 708771-001

35.6-cm (14.0-in), HD anti-glare, LED 702871-001

Display bezels

For use with models with a webcam 702860-001

For use with models without a webcam 702861-001

Webcam module with microphone 702854-001

Microphone module 702873-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 40).

Remove the display assembly components:

1. Position the computer upright, with the front toward you.

2. Open the computer as far as possible.

3. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the

top edge (3) of the display bezel until the bezel disengages from the display enclosure.

42 Chapter 4 Removal and replacement procedures

b. Remove the display bezel (4). The display bezel is available using spare part number

702860-001 on models with a webcam and 702861-001 on models without a webcam.

4. If it is necessary to replace the webcam/microphone module:

a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/

microphone module is attached to the display enclosure with double-sided tape.)

b. Disconnect the cable (2) from the webcam/microphone module.

c. Remove webcam/microphone module. The webcam module is available using spare part

number 702854-001. The microphone module is available using spare part number
702873-001.

Component replacement procedures 43

5. If it is necessary to replace the display panel:

a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the

display enclosure.

●

702871-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel

●

708771-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel

b. Rotate the top of the display panel downward (1).

c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect

the cable (3) from the connector (4).

Reverse this procedure to reassemble and install the display assembly components.

44 Chapter 4 Removal and replacement procedures

Hard drive cover

NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001.

Description Spare part number

Plastics kit 702877-001

Before removing the hard drive cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

Remove the hard drive cover:

1. Loosen the 2 captive hard drive cover screws (1).

2. Slide the hard drive cover away from the computer (2), and then lift the cover off the computer

(3).

Reverse the removal procedures to install the hard drive cover.

Component replacement procedures 45

Hard drive/SSD drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws.

The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket,
connector, and screws..

Description Spare part number

Hard drive (does not include hard drive bracket or screws):

500-GB, 7200-rpm, 7-mm SED 703268-001

500-GB, 7200-rpm, 7-mm 703267-001

320-GB, 7200-rpm, 9.5-mm 603783-001

Solid-state drive (includes bracket, connector, and screws):

256-GB, SATA III, self-encrypting drive (SED) 702865-001

180-GB, SATA III 702864-001

mSATA SSD:

256-GB mSATA 702866-001

32-GB mSATA 702867-001

24-GB mSATA 702868-001

Hard Drive Hardware Kit (includes hard drive bracket, connector, and screws) 702870-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

Remove the hard drive:

1. Loosen the 4 captive hard drive screws (1) that secure the drive to the computer.

2. Pull the hard drive tab (2) upward to disconnect the hard drive.

46 Chapter 4 Removal and replacement procedures

3. Lift the hard drive, and then pull the hard drive out of the hard drive bay.

4. If it is necessary to disassemble the hard drive, perform the following steps:

a. Remove the connector from the hard drive (1).

b. Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the

hard drive.

c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, connector,

and screws are available in the Hard Drive Hardware Kit, spare part number 702870-001.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 47

mSATA drive

Description Spare part number

256-GB mSATA drive 702866-001

32-GB mSATA drive 702867-001

24-GB mSATA drive 702868-001

Before removing the mSATA drive follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

Remove the mSATA drive:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive to the system board. (The

drive tilts up.)

48 Chapter 4 Removal and replacement procedures

2. Remove the drive (2) by pulling it away from the slot at an angle.

NOTE: mSATA drives are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the mSATA drive.

Component replacement procedures 49

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided tape) 702853-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Detach the RTC battery (2) from the computer.

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

50 Chapter 4 Removal and replacement procedures

Service cover

Description Spare part number

Service cover 704441001

Before removing the service cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

Remove the service cover:

1. Loosen the 5 captive Phillips screws (1) that secure the cover to the computer.

2. Tilt the door up from the computer slightly (2), and then lift the cover up and off the computer (3).

Reverse the removal procedures to install the service cover.

Component replacement procedures 51

Memory module

NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of

the computer.

Description Spare part number

8-GB memory module (PC3, 12800, 1600-MHz) 634091-001

4-GB memory module (PC3, 12800, 1600-MHz) 641369-001

2-GB memory module (PC3, 12800, 1600-MHz) 652972-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may

result in various system problems.

To update BIOS:

1. Navigate to

www.hp.com.

2. Click Support & Drivers > Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click

Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

6. Remove the service cover

Service cover on page 51).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The edge of the module opposite the slot rises away from the computer.)

52 Chapter 4 Removal and replacement procedures

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the

memory module slot.

NOTE: The computer uses two memory slots. The top slot houses the expansion memory

module and the bottom slot houses the primary memory module.

Reverse this procedure to install a memory module.

Component replacement procedures 53

WWAN module

NOTE: The WWAN module and the WLAN module are not interchangeable.

Description Spare part number

HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2350 HSPA+ Mobile Broadband Module 668969-001

HP un2430 EV-DO/HSPA Mini Card 702080-001

HP hs2350 hspa+ Mobile Broadband Module 710788-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001

HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001

Before removing the WWAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

6. Remove the service cover (see

Service cover on page 51).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The

blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WWAN module to the

system board. (The WWAN module tilts up.)

54 Chapter 4 Removal and replacement procedures

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures 55

WLAN module

Description Spare part number

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Advanced-N 6235 670292-001

Intel Centrino Advanced-N 6205 WLAN module 631954-001

QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

6. Remove the service cover (see

Service cover on page 51).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN
antenna cable connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

56 Chapter 4 Removal and replacement procedures

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 57

Keyboard

Description Spare part number

Keyboard 684252-xx1

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the hard drive cover (see

Hard drive cover on page 45).

6. Remove the service cover (see

Service cover on page 51).

Remove the keyboard:

1. Loosen the 4 captive Phillips screws that secure the keyboard to the computer.

2. Rest and secure the computer on its right side.

3. Partially open the computer.

58 Chapter 4 Removal and replacement procedures

4. Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then

press on the back of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it

rests upside down on the palm rest (3).

7. Release and disconnect the following connectors and cables:

●

Release the pointing stick connector (1) and remove the cable (2).

●

Release the large keyboard connector (3) and remove the cable (4).

●

Release the small keyboard connector (5) and remove the cable (6).

Component replacement procedures 59

8. Remove the keyboard.

Reverse this procedure to install the keyboard.

60 Chapter 4 Removal and replacement procedures

Base enclosure

Description Spare part number

Base enclosure 702863-001

Before removing the base enclosure, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

Remove the base enclosure:

1. Close the computer and position it upside down.

2. Remove the WLAN (1) and WWAN (2) antennas from the routing path (3) in the base enclosure.

Component replacement procedures 61

3. Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer.

4. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to

the computer.

62 Chapter 4 Removal and replacement procedures

5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole

in the base enclosure (2).

Reverse this procedure to install the base enclosure.

Touchpad

Before removing the touchpad, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

Remove the touchpad:

1. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure the touchpad to the computer.

Component replacement procedures 63

2. Lift the touchpad from the computer (2).

3. Remove the touchpad.

Reverse this procedure to install the touchpad.

NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge

of computer.

Power connector

Description Spare part number

Power connector 702875-001

Before removing the power connector, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

64 Chapter 4 Removal and replacement procedures

Remove the power connector:

1. Position the base enclosure with the front toward you.

2. Disconnect the power connector cable from the system board (1).

3. Lift the power connector from the computer (2).

4. Remove the power connector.

Reverse this procedure to install the power connector.

Component replacement procedures 65

Fan

Description Spare part number

Fan (includes cable) 702859-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Loosen the 2 captive Phillips screws (2) that secure the fan to the top cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

66 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

System boards for use in models without Windows 8:

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) 702848-001

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) 702849-001

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) 704439-001

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) 702847-001

System boards for use in Windows 8 models:

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) for use in
models with Windows 8 Standard

702848-501

Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) for use in
models with Windows 8 Professional

702848-601

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in
models with Windows 8 Standard

702849-501

Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in
models with Windows 8 Professional

702849-601

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in
models with Windows 8 Standard

704439-501

Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in
models with Windows 8 Professional

704439-601

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with Windows 8
Standard

702847-501

Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with Windows 8
Professional

702847-601

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Fan (see

Fan on page 66)

Component replacement procedures 67

e. Keyboard (see Keyboard on page 58)

f. Base enclosure (see

Base enclosure on page 61)

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

●

SIM (see

SIM on page 41, if applicable)

● Memory module (see

Memory module on page 52)

●

WWAN module (see

WWAN module on page 54)

●

WLAN module (see

WLAN module on page 56)

●

Heat sink (see

Heat sink on page 70)

Remove the system board:

1. Disconnect the following cables:

● (1): Right speaker cable

●

(2): Display panel

●

(3): Left speaker cable

●

(4): Touchpad

●

(5): Smart card reader

68 Chapter 4 Removal and replacement procedures

2. Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer.

3. Lift the left side of the system board up at an angle (1).

4. Pull the system board away from and out of the computer (2), making sure the connectors on the

right side of the board (3) are clear of the computer.

NOTE: To avoid breaking the board, support the right side of the system board near the heat

sink (3) as you lift it up and out of the computer.

Reverse this procedure to install the system board.

Component replacement procedures 69

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

Heat sink 707907-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. WLAN module (see

WLAN module on page 56)

e. WWAN module (see

WWAN module on page 54)

f. Fan (see

Fan on page 66)

g. Keyboard (see

Keyboard on page 58)

h. Base enclosure (see

Base enclosure on page 61)

i. System board (see

System board on page 67)

Remove the heat sink:

1. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips

screws (1) that secure the heat sink to the system board.

70 Chapter 4 Removal and replacement procedures

2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink

and the system board components each time the heat sink is removed. Replacement thermal
material is included with the heat sink, processor, and system board spare part kits.

The following illustration shows the replacement thermal material locations. Thermal paste is
used on the heat sink (1) and the processor (2).

Reverse this procedure to install the heat sink.

Component replacement procedures 71

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 702869-001

Before removing the speaker assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

f. Fan (see

Fan on page 66)

g. System board (see

System board on page 67)

Remove the speaker assembly:

1. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure each speaker to the computer.

2. Remove the speakers (2) from the computer.

72 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the speakers.

Smart card board

Description Spare part number

Smart card board (includes cable) 702844-001

Before removing the smart card reader, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

f. Fan (see

Fan on page 66)

g. System board (see

System board on page 67)

Remove the smart card board:

1. Remove the Phillips PM2.0×2.5 broadhead screw (1) that secures the board to the computer.

Component replacement procedures 73

2. Rotate the board upward (2) at an angle, and then remove it from the computer (3).

Reverse the removal procedures to install the smart card board.

74 Chapter 4 Removal and replacement procedures

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes cable) 702845-001

Before removing the fingerprint reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. Keyboard (see

Keyboard on page 58)

e. Base enclosure (see

Base enclosure on page 61)

f. Fan (see

Fan on page 66)

g. System board (see

System board on page 67)

Remove the fingerprint reader board:

1. Position the system board upside down.

2. Disconnect the fingerprint reader board cable from the system board connector, and then

remove the assembly.

3. Remove the fingerprint reader board and cable.

Reverse this procedure to install the fingerprint reader board.

Component replacement procedures 75

Display assembly

This section describes removing components that require you to completely remove the display
panel. For more information about removing display components that do not require that you remove
the assembly from the computer, see

Display assembly components (panel, bezel, webcam,

microphone) on page 42.

NOTE: The display assembly is spared at the subcomponent level only.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Hard drive cover (see

Hard drive cover on page 45)

b. Hard drive (see

Hard drive/SSD drive on page 46)

c. Service cover (see

Service cover on page 51)

d. WLAN module (see

WLAN module on page 56)

e. WWAN module (see

WWAN module on page 54)

f. Fan (see

Fan on page 66)

g. Keyboard (see

Keyboard on page 58)

h. Base enclosure (see

Base enclosure on page 61)

Remove the display assembly:

1. Disconnect the display panel cable (1) from the system board.

76 Chapter 4 Removal and replacement procedures

2. Release the display panel cable from the routing channel (2).

3. Open the computer and position it with the base enclosure on a table and the display hanging

down.

NOTE: Be sure to support the display when removing the screws.

4. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the

computer.

5. Remove the display assembly from the top cover (2).

Component replacement procedures 77

6. To remove the display bezel:

a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the

top edge (3) of the display bezel until the bezel disengages from the display enclosure.

b. Remove the display bezel (4). The display bezel is available using spare part number

702860-001 on models with a webcam and 702861-001 on models without a webcam.

NOTE: For this procedure the display will not be connected to the computer as shown in

the following image.

7. To remove the display panel:

NOTE: For this procedure the display will not be connected to the computer as shown in the

following images.

a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the

display enclosure.

Display panels are available using the following spare part numbers:

●

702871-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel

●

708771-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel

78 Chapter 4 Removal and replacement procedures

b. Rotate the top of the display panel downward (1).

c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect

the cable (3) from the connector (4).

NOTE: For this procedure the display will not be connected to the computer as shown in

the following image.

Component replacement procedures 79

8. If it is necessary to replace the display hinges:

Display hinge covers and hinges are available in the Display Hinge Kit, spare part number
702857-001.

a. Remove the Phillips broadhead PM2.0×2.5 screw (1) that secures each hinge cover to the

display enclosure.

b. Remove the display hinge covers (2) from atop the hinges.

c. Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to

the display enclosure.

80 Chapter 4 Removal and replacement procedures

d. Lift the display hinges off the display enclosure (2).

9. If it is necessary to replace the WLAN antenna cables and transceivers:

WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001.

a. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure.

(The WLAN antenna transceivers are attached to the display enclosure with double­sided tape.)

b. Detach the WLAN antenna cables from the routing channels (2) built into the display

enclosure.

c. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and

transceivers are included in the Antenna Kit, spare part number 702876-001.

Component replacement procedures 81

10. If it is necessary to replace the WWAN antenna cables and transceivers:

WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001.

a. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure.

(The WWAN antenna transceivers are attached to the display enclosure with double­sided tape.)

b. Detach the WWAN antenna cables from the routing channels (2) built into the display

enclosure.

c. Remove the WWAN antenna cables and transceivers. The WWAN antenna cables and

transceivers are included in the Antenna Kit, spare part number 702876-001.

Reverse this procedure to reassemble and install the display assembly.

82 Chapter 4 Removal and replacement procedures

5 Computer Setup (BIOS) and Advanced

System Diagnostics

Windows 7 – Computer Setup (BIOS) and Advanced
System Diagnostics

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.

Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics 83

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

●

To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

84 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner

of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type help and then select Help and Support.

2. In the Help and Support search box, type maintain, and then follow the on-screen

instructions to identify your computer and access the BIOS update you want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics 85

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type explorer, and then select File Explorer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:

●

System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.

●

Start-up test—This test analyzes the main computer components that are required to start the
computer.

●

Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.

●

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.

●

Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.

●

Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.

●

BIOS Management—You can update or rollback the version of the BIOS on the system. Do not
shut down or remove external power during the process. You will be given a confirmation screen
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.

You can view system information and error logs or select languages in the Advanced System
Diagnostics window.

86 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Windows 8 – Computer Setup (BIOS) and Advanced
System Diagnostics

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics 87

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

●

To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

88 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner

of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type help and then select Help and Support.

2. In the Help and Support search box, type maintain, and then follow the on-screen

instructions to identify your computer and access the BIOS update you want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics 89

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type explorer, and then select File Explorer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:

●

System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.

●

Start-up test—This test analyzes the main computer components that are required to start the
computer.

●

Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.

●

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.

●

Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.

●

Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.

●

BIOS Management—You can update or rollback the version of the BIOS on the system. Do not
shut down or remove external power during the process. You will be given a confirmation screen
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.

You can view system information and error logs or select languages in the Advanced System
Diagnostics window.

90 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

SUSE Linux – Computer Setup (BIOS) and Advanced
System Diagnostics

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics 91

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

– or –

●

To save your changes and exit Computer Setup menus, click the Save icon in the lower-left
corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

92 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics