HP EliteBook 9470m Service Manual

HP EliteBook 9470m Notebook PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part Number: 709798-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 8

Display .................................................................................................................................................. 8

Top ....................................................................................................................................................... 9

TouchPad ............................................................................................................................ 9

Lights ................................................................................................................................. 10

Buttons and fingerprint reader (select models only) .......................................................... 11

Keys – Windows models .................................................................................................... 13

Keys – SUSE Linux models ............................................................................................... 14

Front ................................................................................................................................................... 15

Left ..................................................................................................................................................... 16

Right ................................................................................................................................................... 17

Bottom ................................................................................................................................................ 18

3 Illustrated parts catalog ............................................................................................................................... 20

Service tag and PCID label ................................................................................................................ 20

Service tag ......................................................................................................................... 20

PCID label .......................................................................................................................... 21

Computer major components ............................................................................................................. 22

Display assembly subcomponents ..................................................................................................... 26

Mass storage devices ......................................................................................................................... 28

Miscellaneous parts ............................................................................................................................ 29

Sequential part number listing ............................................................................................................ 30

4 Removal and replacement procedures ....................................................................................................... 35

Preliminary replacement requirements ............................................................................................... 35

Tools required .................................................................................................................... 35

Service considerations ....................................................................................................... 35

Plastic parts ....................................................................................................... 35

Cables and connectors ..................................................................................... 35

Drive handling ................................................................................................... 36

Grounding guidelines ......................................................................................................... 36

Electrostatic discharge damage ........................................................................ 36

Packaging and transporting guidelines ............................................. 38

Component replacement procedures ................................................................................................. 40

Battery ............................................................................................................................... 40

SIM .................................................................................................................................... 41

Display assembly components (panel, bezel, webcam, microphone) ............................... 42

Hard drive cover ................................................................................................................ 45

Hard drive/SSD drive ......................................................................................................... 46

mSATA drive ...................................................................................................................... 48

RTC battery ....................................................................................................................... 50

Service cover ..................................................................................................................... 51

Memory module ................................................................................................................. 52

WWAN module .................................................................................................................. 54

WLAN module .................................................................................................................... 56

Keyboard ........................................................................................................................... 58

Base enclosure .................................................................................................................. 61

Touchpad ........................................................................................................................... 63

Power connector ................................................................................................................ 64

Fan ..................................................................................................................................... 66

System board ..................................................................................................................... 67

Heat sink ............................................................................................................................ 70

Speaker assembly ............................................................................................................. 72

Smart card board ............................................................................................................... 73

Fingerprint reader board .................................................................................................... 75

Display assembly ............................................................................................................... 76

5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................... 83

Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 83

Using Computer Setup ...................................................................................................... 83

Starting Computer Setup ................................................................................... 83

Navigating and selecting in Computer Setup .................................................... 83

Restoring factory settings in Computer Setup ................................................... 84

Updating the BIOS ............................................................................................ 85

Determining the BIOS version .......................................................... 85

Downloading a BIOS update ............................................................ 85

Using Advanced System Diagnostics ................................................................................ 86

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 87

Using Computer Setup ...................................................................................................... 87

Starting Computer Setup ................................................................................... 87

Navigating and selecting in Computer Setup .................................................... 87

Restoring factory settings in Computer Setup ................................................... 88

Updating the BIOS ............................................................................................ 89

Determining the BIOS version .......................................................... 89

Downloading a BIOS update ............................................................ 89

Using Advanced System Diagnostics ................................................................................ 90

SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 91

Starting Computer Setup ................................................................................................... 91

Using Computer Setup ...................................................................................................... 91

Navigating and selecting in Computer Setup .................................................... 91

Restoring factory settings in Computer Setup ................................................... 92

Updating the BIOS ............................................................................................................. 92

Determining the BIOS version ........................................................................... 93

Downloading a BIOS update ............................................................................. 93

Using Advanced System Diagnostics ................................................................................ 94

6 Specifications ................................................................................................................................................ 95

Computer specifications ..................................................................................................................... 95

35.6-cm (14.0-in) display specifications ............................................................................................. 96

Hard drive specifications .................................................................................................................... 97

Solid-state drive specifications ........................................................................................................... 98

mSATA drive specifications ................................................................................................................ 99

7 Backup and recovery .................................................................................................................................. 100

Windows 7 – Backup and recovery .................................................................................................. 100

Creating recovery media with HP Recovery Disc Creator ............................................... 100

Creating recovery media ................................................................................. 101

Backing up your information ............................................................................................ 101

Performing a system recovery ......................................................................................... 102

Using the Windows recovery tools .................................................................. 102

Using f11 recovery tools .................................................................................. 103

Using a Windows 7 operating system DVD (purchased separately) ............... 103

Windows 8 – Backup and recovery .................................................................................................. 104

Backing up your information ............................................................................................ 104

Performing a system recovery ......................................................................................... 105

Using the Windows recovery tools .................................................................. 105

Using f11 recovery tools .................................................................................. 106

Using Windows 8 operating system media (purchased separately) ............... 106

Using Windows Refresh for quick and easy recovery ..................................... 107

Remove everything and reinstall Windows ..................................................... 107

Using HP Software Setup ............................................................................... 108

vii

SUSE Linux – Backup and recovery ................................................................................................ 109

Creating backups ............................................................................................................. 109

Backing up your information ............................................................................................ 109

Performing a system recovery ......................................................................................... 110

USB Recovery option ...................................................................................................... 110

Remove everything and reinstall SLED ........................................................................... 112

8 Power cord set requirements .................................................................................................................... 113

Requirements for all countries .......................................................................................................... 113

Requirements for specific countries and regions ............................................................................. 114

9 Recycling ..................................................................................................................................................... 115

Battery .............................................................................................................................................. 115

Display .............................................................................................................................................. 115

Index ................................................................................................................................................................. 121

viii

1 Product description

Category Description

Product Name HP EliteBook 9470m Notebook PC

Processors Intel® Core® processors:

● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W

● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W

● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W

●

i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 17W

Chipset Mobile Intel QM77

Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000

Panels 35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-

definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam

35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display with and without webcam

All display assemblies include two wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables

Supports low voltage differential signalling (LVDS)

Supports 16:9 aspect ratio

Supports privacy filter

Memory Two customer-accessible/upgradable memory module slots

DDR3 PC3-1600-MHz dual channel support

Supports 16384-MB of system RAM in the following configurations:

● 16384-MB (8192-MB×2)

●

8192-MB (8192-MB×1 or 4096×2)

●

6144-MB (4096-MB+2048-MB)

●

4096-MB (4096-MB×1 or 2048-MB×2)

●

2048-MB (2048×1)

Category Description

Flash cache Samsung 32-GB MLC mSATA module, not available on computer models

equipped with SSD, SED, or 256 mSATA.

Supports no Flash cache module configuration.

Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) hard drives and solid-state drives

Customer-accessible

Serial ATA

Supports the following hard drives:

●

500-GB, 7200-rpm, self-encrypting drive (SED)

●

500-GB, 7200-rpm

● 320-GB, 7200-rpm

Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive

Customer-accessible

Serial ATA III

Supports the following SSDs:

● 256-GB SED

●

180-GB

mSATA module Supports 256-GB mSATA module

No available with flash cache module

Audio and video Two stereo speakers

HD audio with SRS PRO audio

Integrated 720p HD webcam (supports no camera option)

Integrated dual-array microphone

Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC) with

iAMT Intel 82579LM Gigabit Network Connection

NIC Power Down technology

S3/S4/S5 wake on LAN

Ethernet cable not included

2 Chapter 1 Product description

Category Description

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

Three WLAN antennas built into display assembly

Support for the following WLAN formats:

● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0

Combo Adapter

● Intel Centrino Advanced-N 6235

●

Intel Centrino Advanced-N 6205 WLAN module

Supports no WLAN option

Integrated wireless wide area network (WWAN) options by way of

wireless module

Two world-wide/5-band WWAN antennas built into display assembly

Secured by subscriber identity module (SIM, user-accessible behind battery)

Support for the following WWAN formats:

● HP lt2523 LTE/HSPA+ Mobile Broadband Module

●

HP lt2522 LTE/EV-DO Mobile Broadband Module

●

HP un2430 EV-DO/HSPA Mobile Broadband Module

●

HP hs2350 HSPA+ Mobile Broadband Module

Supports no WWAN option

Supports WWAN after market option

External media cards Integrated 54-mm ExpressCard

Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats:

●

MultiMediaCard (MMC)

●

MMC+

● Secure Digital (SD) Memory Card

●

SDHC

●

SDXC

Category Description

Ports Audio-in (mono microphone)

Audio-out (stereo headphone)

Battery connector

DisplayPort 1.1a

Docking connector

HP Smart AC adapter

RJ-45 (Ethernet)

USB 3.0 ports (2)

USB 3.0 charging/powered port (1)

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Touchpad on/off button

Touchpad supports 2-way scroll with legend

Power requirements Supports the following HP Smart AC adapters:

45-W HP Smart AC adapter (3-wire plug with ground pin)

Supports the following batteries:

●

Primary: 4-cell, 52-Wh, 3.55-Ah battery

●

Secondary: 6-cell, 60-Wh, 2.7-Ah battery

Security Supports security cable lock

Supports fingerprint reader and no fingerprint reader option

Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and

TPM Enhanced Drive Lock (not supported the People's Republic of China)

Integrated Smart Card reader (active)

Full volume encryption

HP ProtectTools

4 Chapter 1 Product description

Category Description

Operating system Preinstalled:

● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in

Canada, Japan, and the United States)

●

Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States)

●

Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image and with Microsoft Basics (in Canada, Japan, and the United States)

●

Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and the United States)

●

Windows 8 64 with Microsoft Basics (in Canada, Japan, and the United States)

●

Windows 8 64 with Microsoft Basics (in the People's Republic of China)

●

FreeDOS

● SUSE Linux SLED (for China only)

Category Description

Preinstalled with Microsoft Office

Windows 7:

●

Windows 7 Home Basic 32-bit with Office Transition (emerging markets only, not available in Japan)

● Windows 7 Home Premium 64- and 32-bit with Office Transition (not

available in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Home and Business (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Transition (not available in Japan)

● Windows 7 Professional 64- and 32-bit with Office 2010 Home and

Business (only in Japan)

● Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only

in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)

Windows 8

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32 Image with Office 2010 Transition (not available in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32 Image with Office 2010 Personal (only in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32 Image with Office 2010 Home and Business (only in Japan)

●

Windows 8 Professional 64 with Windows 7 Professional 64- and 32 Image with Office 2010 Professional (only in Japan)

●

Windows 8 Professional 64 Office 2010 Transition (not available in Japan)

● Windows 8 Professional 64 Office 2010 Personal (only in Japan)

● Windows 8 Professional 64 Office 2010 Home and Business (only

in Japan)

● Windows 8 Professional 64 Office 2010 Professional (only in Japan)

●

Windows 8 64 Office 2010 Transition (not available in Japan)

●

Windows 8 64 Office 2010 Personal (only in Japan)

●

Windows 8 64 Office 2010 Home and Business (only in Japan)

●

Windows 8 64 Office 2010 Professional (only in Japan)

●

Windows 8 64 Office 2010 Transition (emerging markets only, not available in Japan)

6 Chapter 1 Product description

Category Description

Restore media–DR-DVD:

● Windows 7 without Windows DVD

●

Windows 7 with Windows DVD

●

Windows 8

Restore media–OS-DVD:

● Windows 7 Home Basic 32-bit

● Windows 7 Home Premium 64- and 32-bit

● Windows 7 Professional 64- and 32-bit

Certified:

●

SuSE Linux 64-bit Service Pack 2

Web-only support:

●

Windows XP Pro 32-bit

●

Windows 7 Home Basic 64-bit

● Windows 7 Enterprise 64- and 32-bit

●

Windows 7 Ultimate 64- and 32-bit

Serviceability End user replaceable parts:

●

AC adapter

●

Battery

● Hard drive

●

Solid-state drive

●

Keyboard

● Memory module

● mSATA flash cache

●

WLAN module

●

WWAN module

2 External component identification

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

To use the webcam in Windows 7, select Start > All Programs > HP > HP Webcam.

For information on using the webcam in Windows 8, access Help and Support. From the Start screen, type help, and then select Help and Support from the list of apps.

For information on using the webcam, access Help and Support. From the Start screen, type help, and then select Help and Support from the list of apps.

8 Chapter 2 External component identification

Component Description

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. In Windows 7, these notices are located in Help and Support. In Windows 8, to access this guide, select the HP Support Assistant app from the Start screen, select My

computer, and then select User guides.

Top

TouchPad

NOTE: Windows 8 keyboard shown.

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the

screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Moves the pointer and selects or activates items on the

screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

NOTE: Windows 7 keyboard shown.

Component Description

(1)

Power light ● On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

(2)

Microphone mute light

●

On: Microphone is off.

● Amber: Microphone is on.

(3) Num lock light On: Num lock is on.

(4)

Wireless light ● White: An integrated wireless device, such as a

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

(5)

Mute light

●

Amber: Computer sound is off.

● Off: Computer sound is on.

(6) Caps lock light On: Caps lock is on.

(7) TouchPad light

●

Amber: The TouchPad is off.

● Off: The TouchPad is on.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

NOTE: Windows 8 keyboard shown.

Top 11

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to

initiate Sleep/Suspend.

●

When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

In Windows 7:

●

Select Start > Control Panel > System and Security > Power Options.

In Windows 8:

●

See your power options. From the Start screen, type

power, select Settings, and then select Power Options.

In SUSE Linux:

1. Select Computer > Control Center.

2. In the left pane, click System, and then click Power

Management in the right pane.

(2)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(3)

Volume mute button Mutes and restores speaker sound.

(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

password logon.

12 Chapter 2 External component identification

Keys – Windows models

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, or the

esc key.

(3)

Windows 7 logo key Windows 7: Displays the Windows Start menu.

Windows 8: Returns you to the Start screen from an open app or the Desktop.

NOTE: Pressing the Windows logo key again will return

you to the previous screen.

Windows 8 logo key

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(6)

Windows 7 applications key

Windows 8 applications key

Windows 7:Displays a shortcut menu for items beneath the cursor.

Windows 8: Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Top 13

Keys – SUSE Linux models

Component Description

(1) fn key Executes frequently used system functions when pressed

in combination with a function key.

(2) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(3) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

(4) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

14 Chapter 2 External component identification

Front

Component Description

(1)

Wireless light

●

White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on.

●

Amber: All wireless devices are off.

(2)

Power light

●

On: The computer is on.

● Blinking: The computer is in the Sleep/Suspend

state.

●

Off: The computer is off or in Hibernation.

(3)

Battery light ● Amber: The computer is connected to external

power and the battery is charged from 0 to 90 percent.

● White: The computer is connected to external

power and the battery is charged from 90 to 99 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

(4)

Hard drive light

●

Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily

parked the hard drive.

Front 15

Left

Component Description

(1)

Power connector Connects an AC adapter.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

(4)

USB 3.0/USB charging port Connects an optional USB device. The USB charging port

can also charge select models of cell phones and MP3 players, even when the computer is off.

(5)

Audio-out (headphone) jack/Audio-in (microphone) jack

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

(6) Smart card reader Supports optional Smart cards.

16 Chapter 2 External component identification

Right

Component Description

(1)

USB 3.0 ports (2) Connect optional USB devices.

(2)

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) Media Card Reader Supports the following digital card formats:

● MultiMediaCard (MMC)

●

MultiMediaCardplus (MMC+)

●

Secure Digital (SD) Card

● Secure Digital High Capacity (SDHC) Card

●

Secure Digital Extra Capacity (SDXC) Card

(4)

External monitor port Connects an external VGA monitor or projector.

(5) Docking connector Connects an optional docking device

(6)

RJ-45 (network) jack Connects a network cable.

Right 17

Bottom

Component Description

(1) Wireless and memory module

compartment

Contains the wireless and memory modules.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. In Windows 8, from the Start screen, type help, and then select Help and Support.

(2) Travel battery connector Connects an optional travel battery.

(3) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Speakers (2) Produce sound.

NOTE: In Windows 8, to use the SRS Premium

Sound software, from the Start screen, type SRS, and then select SRS Premium Sound from the list of apps.

(5) Hard drive bay Contains the hard drive.

18 Chapter 2 External component identification

Component Description

(6)

Battery release latch Releases the battery from the battery bay.

(7) Battery bay and SIM slot

NOTE: SIM slot on select models only.

Contains the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay on the right side.

Bottom 19

3 Illustrated parts catalog

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

●

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

●

Warranty period (4). This number describes the duration (in years) of the warranty period for the computer.

●

Model description (select models only) (5). This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.

20 Chapter 3 Illustrated parts catalog

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

Service tag and PCID label 21

Computer major components

22 Chapter 3 Illustrated parts catalog

+ 102 hidden pages