HP EliteBook 8760w Maintenance and Service Guide
HP EliteBook 8760w Mobile Workstation
Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino,
and Core are trademarks or registered
trademarks of Intel Corporation in the
United States and other countries.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2011
Document Part number: 649165-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Buttons and fingerprint reader ............................................................................................. 9
Keys ................................................................................................................................... 11
Front ................................................................................................................................................... 12
Right ................................................................................................................................................... 13
Left ..................................................................................................................................................... 14
Display ................................................................................................................................................ 15
Rear .................................................................................................................................................... 16
Bottom ................................................................................................................................................ 17
3 Illustrated parts catalog ............................................................................................................................... 19
Service tag ......................................................................................................................................... 19
Computer major components ............................................................................................................. 20
Cable Kit ............................................................................................................................................. 26
Display components ........................................................................................................................... 27
Mass storage devices ......................................................................................................................... 29
Plastics Kit .......................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................ 31
Sequential part number listing ............................................................................................................ 32
4 Removal and replacement procedures ....................................................................................................... 38
Preliminary replacement requirements ............................................................................................... 38
Tools required .................................................................................................................... 38
Service considerations ....................................................................................................... 38
Plastic parts ....................................................................................................... 38
Cables and and pointing stick connectors ......................................................... 39
Drive handling ................................................................................................... 39
Grounding guidelines ......................................................................................................... 40
Electrostatic discharge damage ........................................................................ 40
Packaging and transporting guidelines ............................................. 41
Workstation guidelines ..................................................................... 41
v
Equipment guidelines ....................................................................... 42
Component replacement procedures ................................................................................................. 43
Service tag ......................................................................................................................... 43
Computer feet .................................................................................................................... 44
Battery ............................................................................................................................... 45
SIM .................................................................................................................................... 45
Service access cover ......................................................................................................... 46
Bluetooth module ............................................................................................................... 47
WLAN module .................................................................................................................... 48
WWAN module .................................................................................................................. 49
RTC battery ....................................................................................................................... 50
Smart Card reader ............................................................................................................. 51
Primary hard drive ............................................................................................................. 54
Secondary hard drive ......................................................................................................... 56
Optical drive ....................................................................................................................... 58
Upgrade bay hard drive ..................................................................................................... 60
Primary memory module .................................................................................................... 62
Expansion memory module ............................................................................................... 63
Keyboard ........................................................................................................................... 65
Fan/graphics board heat sink assembly ............................................................................ 68
Fan ..................................................................................................................................... 71
Graphics board .................................................................................................................. 72
Processor heat sink ........................................................................................................... 73
Processor ........................................................................................................................... 75
Display bezel ..................................................................................................................... 77
Display panel ..................................................................................................................... 79
Webcam module ................................................................................................................ 80
Top cover ........................................................................................................................... 81
Display assembly ............................................................................................................... 85
Power button board ........................................................................................................... 93
Application button board .................................................................................................... 94
Fingerprint reader .............................................................................................................. 95
Audio/USB 2.0 board ......................................................................................................... 96
Speaker assembly ............................................................................................................. 98
Modem module .................................................................................................................. 99
Modem module cable ...................................................................................................... 101
Card reader/USB 3.0 board ............................................................................................. 103
Bluetooth module cable ................................................................................................... 104
Network cable and jack .................................................................................................... 106
Power connector cable .................................................................................................... 107
System board ................................................................................................................... 108
vi
Security lock .................................................................................................................... 110
5 Computer Setup .......................................................................................................................................... 112
Windows Vista and Windows 7 ........................................................................................................ 112
Starting Computer Setup ................................................................................................. 112
Using Computer Setup .................................................................................................... 112
Navigating and selecting in Computer Setup .................................................. 112
Restoring factory settings in Computer Setup ................................................. 113
Computer Setup menus ................................................................................................... 114
File menu ........................................................................................................ 114
Security menu ................................................................................................. 115
System Configuration menu ............................................................................ 116
6 Specifications .............................................................................................................................................. 120
Computer specifications ................................................................................................................... 120
43.9 cm (17.3 in) WVA display specifications .................................................................................. 121
Hard drive specifications .................................................................................................................. 121
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 122
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 122
DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 123
DVD-ROM Drive specifications ........................................................................................................ 124
7 Backup and recovery .................................................................................................................................. 125
Windows 7 ........................................................................................................................................ 125
Backing up your information ............................................................................................ 126
Performing a recovery ..................................................................................................... 127
Using the Windows recovery tools .................................................................. 127
Using f11 recovery tools .................................................................................. 128
Using a Windows 7 operating system DVD (purchased separately) ............... 129
Windows Vista .................................................................................................................................. 130
Backing up your information ............................................................................................ 130
Performing a recovery ..................................................................................................... 131
Using the Windows recovery tools .................................................................. 132
Using f11 recovery tools .................................................................................. 133
Using a Windows Vista operating system DVD (purchased separately) ......... 134
8 Power cord set requirements .................................................................................................................... 135
Requirements for all countries .......................................................................................................... 135
Requirements for specific countries and regions ............................................................................. 136
vii
9 Recycling ..................................................................................................................................................... 137
Battery .............................................................................................................................................. 137
Display .............................................................................................................................................. 137
Index ................................................................................................................................................................. 143
viii
1 Product description
Category Description
Product Name HP EliteBook 8740w Mobile Workstation
Processors 2nd Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
i7-2620M, 2.7 GHz (turbo up to 3.4 GHz) dual-core processor, 4 MB L3 cache, 4 threads, 35W
●
i7-2630QM 2.0 GHz (turbo up to 2.9 GHz) quad-core processor, 6 MB L3 cache, 8 threads,
●
45W
i7-2720QM, 2.2 GHz (turbo up to 3.3 GHz) quad-core processor, 6 MB L3 cache, 8 threads,
●
45W
i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,
●
45W
i7-2920XM, 2.5 GHz (turbo up to 3.5 GHz) quad-core extreme processor, 8 MB L3 cache, 8
●
threads, 55W
2nd Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):
i5-2520M, 2.5 GHz (turbo up to 3.2 GHz) dual-core processor, 3 MB L3 cache, 4 threads, 35 W
●
i5-2540M, 2.6 GHz (turbo up to 3.3 GHz) dual-core processor, 3 MB L3 cache, 4 threads, 35 W
●
Chipset Mobile Intel QM67
Graphics Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):
AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
●
NVIDIA Quadro 3000M, N12E-Q1 2 GB dedicated GDDR5 video memory
●
NVIDIA Quadro 4000M, N12E-Q3 2 GB dedicated GDDR5 video memory
●
● NVIDIA Quadro 5010M, N12E-Q5 4 GB dedicated GDDR5 video memory
Display
Ambient light sensor
Memory 4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 GB of system RAM
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
●
webcam
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
●
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not
●
available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam
●
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
DDR3 1333 MHz, PC3-10600 SODIMMS
1
Category Description
Supports the following configurations:
2048 MB total system memory (2048 × 1)
●
4096 MB total system memory (4096 × 1)
●
4096 MB total system memory (2048 × 2)
●
● 8192 MB total system memory (8192 × 1)
● 8192 MB total system memory (4096 × 2)
8192 MB total system memory (2048 × 4); only available on computer models equipped with a
●
quad-core processor
16384 MB total system memory (8192 x 2)
●
16384 MB total system memory (4096 x 4); only available on computer models equipped with a
●
quad-core processor
32768 MB total system memory (8192 x 4); only available on computer models equipped with a
●
quad-core processor
Primary and
secondary storage
Support for RAID 0/1/5
Supports the following Serial ATA (SATA), 7200-rpm drives:
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
Upgrade bay
Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in)
solid-state drive for primary and secondary storage.
750 GB
●
500 GB
●
● 320 GB
320 GB self encrypting drive (SED)
●
256 GB
●
128 GB
●
Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
●
±RW SuperMulti Double-Layer Drive
●
DVD±RW SuperMulti Double-Layer Drive
●
DVD-ROM Drive (defeatured combo)
●
Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Supports "No Drive" option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
2 stereo speakers
Integrated 720p HD webcam
Modem 56K V.92 data/fax modem
2 Chapter 1 Product description
Category Description
Supports “no modem” option
Modem cable not included
Ethernet Intel® 82579LM Gigabit Network Connection
S3/S4/S5 wake on LAN
NIC power-down technology
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following wireless
Three WLAN antennas (3) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following wireless
● HP hs2340 HSPA+ Mobile Broadband Module
WWAN antennas (2) built into display assembly (worldwide, 5-band)
Support for “no WWAN” option
Security provided by subscriber identify module (SIM) located inside battery bay
HP Integrated Module with Bluetooth 2.1+EDR Wireless Technology
Support for “no WPAN” option
External media card One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
modules:
Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
●
Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
●
Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter
●
modules: (not available on computer models with Dream Color displays)
HP un2430 EV-DO/HSPA Mobile Broadband Module
●
Digital Media Card reader, supporting the following formats:
MultiMediaCard (MMC)
●
MultiMediaCard Plus (MMC+)
●
Secure Digital (SD) Memory Card
●
● Secure Digital High-Capacity (SDHC) Memory Card
Secure Digital Extended Capacity (SDXC) Memory Card
●
3
Category Description
Ports
Docking Supports the following docking stations:
1394a (1)
●
Multi-pin AC port
●
Audio in (mono microphone)
●
Microphone input (stereo)
●
● Audio-out (stereo headphone)
● Display port (1.1a for NVIDIA, 1.2 for AMD)
Docking connector
●
eSATA/USB 2.0 combo
●
RJ-11 (modem)
●
RJ-45 (Ethernet, includes link and activity lights)
●
USB 3.0 (2)
●
● USB 2.0 (2) 1 port with USB charging support
VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with
●
auto-detect)
Launch buttons (QuickWeb, WLAN on/off, Mute, Calculator)
●
HP 230W Docking Station
●
HP 230W Advanced Docking Station
●
HP USB 2.0 Docking Station
●
● HP Essential USB 2.0 Port Replicator
HP LAN and USB Travel Hub
●
Keyboard/pointing
devices
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
Spill-resistant DuraKeys coating
Spill-resistant DuraPad coating on TouchPad
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
TouchPad supports vertical scroll zone
Taps enabled as default
Power requirements Supports the following AC adapters with localized cable plug support:
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) without backlight
buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)
200W Slim Smart AC adapter
●
230W Slim Smart AC adapter
●
3-wire plug (with ground pin)
●
4 Chapter 1 Product description
Category Description
Support for the following batteries:
8-cell, 2.8 Ah (83 WHr) Li-ion battery
●
8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
●
Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast
●
Charge)
Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
●
Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Full volume encryption
Operating system Preinstalled operating systems:
Windows® 7 Home Premium 64 (select models only)
●
Windows 7 Professional 64 (select models only)
●
Windows 7 Professional 32 (select models only)
●
● Windows Vista® Home Basic (Service Pack 2) (select models only)
FreeDOS
●
Operating system and Microsoft® Office preinstalled (not supported in Japan):
Windows 7 Professional 64 with Office 2010 Starter (select models only)
●
Windows 7 Professional 32 with Office 2010 Starter (select models only)
●
Restore media:
Windows 7 Professional 64 (select models only)
●
Windows 7 Professional 32 (select models only)
●
Windows 7 Home Premium 64 (select models only)
●
● Windows 7 DRDVD (select models only)
Windows XP Professional 64 (service only)
●
Windows Vista Home Basic 32 (service only)
●
● DRDVD Windows Vista (service only)
Certified:
Microsoft WHQL
●
Novell
●
SuSE Linux
●
5
Category Description
Web-only support:
Windows Vista Business 64 (select models only)
●
Windows Vista Business 32 (select models only)
●
Windows Vista Enterprise 64 (select models only)
●
● Windows Vista Enterprise 32 (select models only)
● Windows XP Professional 64 (select models only)
Windows XP Professional 32 (select models only)
●
Windows 7 Ultimate 64 (select models only)
●
Windows 7 Ultimate 32 (select models only)
●
Windows 7 Enterprise 64 (select models only)
●
Windows 7 Enterprise 32 (select models only)
●
Serviceability End-user replaceable parts:
Hard drive
●
Memory module
●
● Optical drive
SIM
●
WLAN module
●
WWAN module
●
6 Chapter 1 Product description
2 External component identification
Top
TouchPad
Component Description
(1) Left pointing stick button Can be used with the pointing stick and functions like the
(2) Center pointing stick button Can be used with the pointing stick and functions like the
(3) Pointing stick Moves the pointer and selects or activates items on the
(4) Right pointing stick button Can be used with the pointing stick and functions like the
(5) Right TouchPad button Functions like the right button on an external mouse.
(6) Center TouchPad button Functions like the center button on an external mouse.
(7) Left TouchPad button Functions like the left button on an external mouse.
(8) TouchPad Moves the pointer and selects or activates items on the
(9) TouchPad on/off button Turns the TouchPad on and off.
left button on an external mouse.
center button on an external mouse.
screen.
right button on an external mouse.
screen.
Top 7
Lights
Component Description
(1) TouchPad on/off light
(2) Caps lock light On: Caps lock is on.
(3)
(4) Num lock light On: Num lock is on.
(5)
(6)
(7)
(8)
Power light
Wireless light ● White: An integrated wireless device, such as a
Mute light ● Amber: Computer sound is off.
QuickWeb light
Calculator light
Off: The TouchPad is on.
●
Amber: The TouchPad is off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
White: Computer sound is on.
●
On: The computer is on.
●
Off: The computer is off or in Hibernation.
●
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help.
On: The Windows® calculator function is on.
●
Blinking: When the Calculator button is pressed, the
●
light blinks 4 times, and then the Windows calculator
opens.
8 Chapter 2 External component identification
Buttons and fingerprint reader
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2)
(3)
(4)
Power button ● When the computer is off, press the button to turn on
Wireless button Turns the wireless feature on or off but does not establish a
Volume mute button Mutes and restores speaker sound.
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
● Windows 7—Select Start > Control Panel > System
and Security > Power Options.
Windows Vista—Select Start > Control Panel >
●
System and Maintenance > Power Options
● Or refer to the HP Notebook Reference Guide.
wireless connection.
Top 9
Component Description
(5)
(6)
(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
QuickWeb button
Calculator button Opens the Windows calculator function.
When the computer is off or in Hibernation, press the
●
button to open HP QuickWeb.
When the computer is in Microsoft Windows, press the
●
button to open the default Web browser.
When the computer is in HP QuickWeb, press the
●
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the button
does not perform any action or function.
password logon.
10 Chapter 2 External component identification
Keys
Component Description
(1) esc key Displays system information when pressed in coMBination
with the fn key.
(2) Function keys Execute frequently used system functions when pressed in
coMBination with the fn key.
(3) fn key Executes frequently used system functions when pressed
in coMBination with a function key or the esc key.
(4)
(5)
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be used
(7) num lk key Enables/disables the integrated numeric keypad when
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the pointer.
like an external numeric keypad.
pressed.
Top 11
Front
Component Description
(1) Media Card reader Supports the following digital card formats:
Secure Digital (SD) Card
●
Secure Digital HC (SDHC) Card
●
Secure Digital XC (SDXC) Card
●
● MultiMediaCard (MMC)
● MultiMediaCardplus (MMC+)
(2) Display release latch Opens the computer.
(3) Wireless light
(4) Power light
(5) Battery light
(6) Hard drive light On: The hard drive is being accessed.
(7) Speakers (2) Produce sound.
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
● Amber: All wireless devices are off.
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external power and
●
the battery is charged from 0 – 90%.
White: The computer is connected to external power and
●
the battery is charged from 90 – 99%.
Blinking Amber: A battery that is the only available power
●
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
● Off: The battery is fully charged.
NOTE: To use the SRS Premium Sound software, select Start
> All Programs > SRS Premium Sound.
12 Chapter 2 External component identification
Right
Component Description
(1)
(2)
(3)
(4)
(5)
(6) Smart Card reader Supports optional Smart Cards.
Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the headphone
jack, the computer speakers are disabled.
Audio in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
USB charging port Connects an optional USB device.
USB 2.0 port Connects optional USB devices.
External monitor port Connects an external VGA monitor or projector.
(7) Upgrade bay (optical drive shown) Reads and writes (select models only) to an optical disc.
NOTE: The upgrade bay can hold either a hard drive, an
optical drive or supports a weight saver option.
(8) Optical drive eject button Ejects the optical drive.
Right 13
Left
Component Description
(1)
(2)
(3)
(4) Vents (2) Enable airflow to cool internal components.
(5)
(6)
(7)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
USB 3.0 ports (2) Connects optional USB devices.
1394 port Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
RJ-45 (network) jack Connects a network cable.
DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as
an eSATA external hard drive, or connects an optional USB
device.
(8)
ExpressCard slot Supports optional ExpressCards.
14 Chapter 2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
(2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless
(3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless
(4) Internal microphones (2) Record sound.
(5) Webcam light (select models only) On: The webcam is in use.
(6) Webcam (select models only) Records video and captures still photographs.
(7) ambient light sensor The ambient light sensor automatically adjusts the display
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
local area networks (WLAN).
wide-area networks (WWAN).
To use the webcam, select Start > All Programs > HP >
HP Webcam.
brightness based on the lighting conditions in your environment.
Display 15
Rear
Component Description
(1)
(2) Vents (2) Enable airflow to cool internal components.
(3)
RJ-11 (modem) jack (select models only) Connects a modem cable.
NOTE: The computer fan starts up automatically
to cool internal components and prevent
overheating. It is normal for the internal fan to cycle
on and off during routine operation.
Power connector Connects an AC adapter.
16 Chapter 2 External component identification
Bottom
Component Description
(1) Battery bay Holds the battery.
(2)
(3)
(4) Accessory battery connector Connects an optional accessory battery.
(5) Docking connector Connects an optional docking device.
(6)
(7) Vents (3) Enable airflow to cool internal components.
(8)
SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Battery release latch Releases the battery from the battery bay.
Bottom cover release latch Releases or locks the bottom cover.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bluetooth compartment Contains a Bluetooth device (select models only).
Bottom 17
Component Description
(9) Speakers (2) Produce sound.
NOTE: To use the SRS Premium Sound software, select
Start > All Programs > SRS Premium Sound.
(10)
Wireless and memory module
compartments and hard drive bay
Holds an HP Mobile Broadband Module, HP WLAN
Module, the memory modules, and the hard drive.
NOTE: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for
use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact technical support through Help and Support.
18 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag.
Item Component Description
(1) Product name This is the product name affixed to the front of the
computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to each
product.
(3) Part number/Product number (p/n) This number provides specific information about the
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
Service tag 19
Computer major components
20 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(1) Display
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA 652520-001
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 652521-001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna
and cables, and 2 WWAN antenna and cables)
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without
NOTE: See
(2) Keyboard (includes keyboard cable, pointing stick and pointing stick cable):
Without backlight, for use in Belgium 652553-A41
With backlight, for use in Belgium 652554-A41
Without backlight, for use in Brazil 652553-201
Without backlight, for use in Bulgaria 652553-261
With backlight, for use in Bulgaria 652554-261
Without backlight, for use in the Czech Republic and Slovakia 652553-A81
With backlight, for use in the Czech Republic and Slovakia 652554-A81
Without backlight, for use in Denmark 652553-081
With backlight, for use in Denmark 652554-081
Without backlight, for use in Finland and Sweden 652553-B71
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN
antenna and cables, and 2 WWAN antenna and cables)
Display components on page 27 for more display component information and spare part numbers.
652519-001
652518-001
With backlight, for use in Finland and Sweden 652554-B71
Without backlight, for use in France 652553-051
With backlight, for use in France 652554-051
Without backlight, for use in French Canada 652553-121
With backlight, for use in French Canada 652554-121
Without backlight, for use in Germany 652553-041
With backlight, for use in Germany 652554-041
Without backlight, for use in Greece 652553-DJ1
With backlight, for use in Greece 652554-DJ1
Without backlight, for use in Hungary 652553-211
With backlight, for use in Hungary 652554-211
Without backlight, for use in Iceland 652553-DD1
With backlight, for use in Iceland 652554-DD1
Without backlight, for use in Israel 652553-BB1
With backlight, for use in Israel 652554-BB1
Computer major components 21
Item Description Spare part number
Without backlight, for use in Italy 652553-061
With backlight, for use in Italy 652554-061
Without backlight, for use in Japan 652553-291
Without backlight, for use in Latin America 652553-161
With backlight, for use in Latin America 652554-161
Without backlight, for international use 652553-B31
With backlight, for international use 652554-B31
Without backlight, for use in Northwest Africa 652553-DW1
With backlight, for use in Northwest Africa 652554-DW1
Without backlight, for use in Norway 652553-091
With backlight, for use in Norway 652554-091
Without backlight, for use in Portugal 652553-131
With backlight, for use in Portugal 652554-131
Without backlight, for use in Russia 652553-251
With backlight, for use in Russia 652554-251
Without backlight, for use in Saudi Arabia 652553-171
With backlight, for use in Saudi Arabia 652554-171
Without backlight, for use in Slovenia 652553-BA1
With backlight, for use in Slovenia 652554-BA1
Without backlight, for use in South Korea 652553-AD1
With backlight, for use in South Korea 652554-AD1
Without backlight, for use in Spain 652553-071
With backlight, for use in Spain 652554-071
Without backlight, for use in Switzerland 652553-BG1
With backlight, for use in Switzerland 652554-BG1
Without backlight, for use in Taiwan 652553-AB1
With backlight, for use in Taiwan 652554-AB1
Without backlight, for use in Thailand 652553-281
With backlight, for use in Thailand 652554-281
Without backlight, for use in Turkey 652553-141
With backlight, for use in Turkey 652554-141
Without backlight, for use in the United Kingdom and Singapore 652553-031
With backlight, for use in the United Kingdom and Singapore 652554-031
Without backlight, for use in the United States 652553-001
22 Chapter 3 Illustrated parts catalog
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