HP ELITEBOOK 840 G4, ELITEBOOK 848 G4 Maintenance And Service Manual
HP EliteBook 840 G4 Notebook PC
HP EliteBook 848 G4 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Linux® is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2016
Document Part Number: 914960-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Top .......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, speakers, and ngerprint reader ........................................................................................ 11
Keys ................................................................................................................................................... 13
Using the hot keys ............................................................................................................................. 14
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 21
Plastics Kit ........................................................................................................................................................... 22
Mass storage devices ........................................................................................................................................... 23
Cable Kit ............................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 36
Hard drive .......................................................................................................................................... 37
Solid-state drive (SSD) ...................................................................................................................... 39
Memory modules ............................................................................................................................... 40
WLAN/Bluetooth combo card ............................................................................................................ 42
WWAN module ................................................................................................................................... 44
RTC battery ........................................................................................................................................ 46
Keyboard ........................................................................................................................................... 47
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 50
Component replacement procedures .................................................................................................................. 50
Internal base plate ............................................................................................................................ 50
Heat sink/fan assembly .................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 55
Touchpad board ................................................................................................................................. 57
NFC module ....................................................................................................................................... 58
Smart card reader board ................................................................................................................... 59
USB/audio board ................................................................................................................................ 61
System board .................................................................................................................................... 62
Speaker assembly ............................................................................................................................. 66
Display assembly ............................................................................................................................... 67
Power button board .......................................................................................................................... 73
Top cover ........................................................................................................................................... 75
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 76
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 78
Using Computer Setup ......................................................................................................................................... 78
Starting Computer Setup .................................................................................................................. 78
Navigating and selecting in Computer Setup ................................................................................... 78
Restoring factory settings in Computer Setup ................................................................................. 78
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ......................................................................................... 79
Downloading a BIOS update ........................................................................................... 80
Changing the boot order using the f9 prompt .................................................................................. 80
TPM BIOS settings (select products only) ........................................................................................................... 81
Using HP Sure Start (select products only) ......................................................................................................... 81
viii
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 82
10 Backup and recovery .................................................................................................................................. 84
Creating recovery media and backups ................................................................................................................ 84
Creating HP Recovery media (select products only) ......................................................................... 84
Using Windows tools ........................................................................................................................................... 85
Restore and recovery ........................................................................................................................................... 86
Recovering using HP Recovery Manager ........................................................................................... 86
What you need to know before you get started ............................................................. 86
Using the HP Recovery partition (select products only) ................................................. 87
Using HP Recovery media to recover .............................................................................. 87
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select products only) ......................................... 89
11 Specications ............................................................................................................................................ 90
Computer specications ...................................................................................................................................... 90
35.6-cm (14.0-in) display specications ............................................................................................................. 91
Solid-state drive specications ........................................................................................................................... 91
Hard drive specications ..................................................................................................................................... 92
12 Power cord set requirements ...................................................................................................................... 93
Requirements for all countries ............................................................................................................................ 93
Requirements for specic countries and regions ................................................................................................ 93
13 Statement of memory volatility .................................................................................................................. 95
Nonvolatile memory usage ................................................................................................................................. 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
14 Recycling ................................................................................................................................................ 102
Index ........................................................................................................................................................... 103
ix
x
1 Product description
Category Description
Product Name HP EliteBook 840 G4 Notebook PC
HP EliteBook 848 G4 Notebook PC
Processors 7th-generation Intel® Core™ processors:
Intel Core i7-7600U
Intel Core i7-7500U
Intel Core i5-7300U
Intel Core i5-7200U
Intel Core i3-7100U
Chipset Integrated with processor
Graphics Internal graphics:
Intel HD Graphics 620
Supports dual-display ports through the dock
Supports 3 independent displays through the 2013 Ultraslim Docking Station
Panel 35.6-cm (14.0-in), eDP:
Slim, high-denition (HD), AntiGlare (AG), SVA (1366 x 768), 220 nits display with and without webcam
Slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080), 300 nits display with and without webcam
Ultra slim, eDP + PSR, quad high-denition (QHD), AntiGlare (AG), UWVA (2560 x 1440), 340 nits display with
and without webcam
Slim, full high-denition (FHD), SVA (1920 x 1080), 300 nits display with touch and webcam
HP Sure View integrated privacy screen (FHD), SVA anti-glare (1920 x 1080) with and without camera.
(Privacy screen must be congured at time of purchase. All Privacy screens including non-touch are hinge-up
repair.) (Planned availability - rst quarter 2017)
*All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna
*WWAN models include two wireless wide area network (WWAN) antenna cables
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support
Supports up to 32 GB of system RAM in the following congurations:
●
32768 MB (16384 MB×2)
●
16384 MB (16384 MB×1 or 8192 MB×2)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Primary storage Hard drives:
1
Category Description
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses
Serial ATA
●
1 TB, 5400 rpm
●
500 GB, 7200 rpm, self-encrypting (FIPS-140-2)
●
500 GB, 7200 rpm, self-encrypting (Opal 2)
●
500 GB, 7200 rpm
●
500 GB, hybrid, 8 GB cache
M.2 solid-state drives (2280, NGFF):
●
512 GB, PCIe, Gen3×4, SS/DS, NVMe, MLC
●
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
●
512 GB, PCIe, Gen3×4, NVMe, TLC
●
512 GB, SATA-3, SS, TLC, FIPS-140-2
●
360 GB, PCIe, Gen3×4, SS, TLC
●
256 GB, PCIe, Gen3×4, NVMe, TLC
●
256 GB, SATA-3, Opal 2, TLC
●
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Dual-array microphone
Premium stereo speakers (2)
Webcam (720p)
Supports “no camera” option
Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (for use with computer models with i7-7500U, i5-7200U or
i3-7100U processors)
Intel Ethernet Connection I219-V 10/100/1000 (for use with computer models with i7-7600U, i5-7300U
processors)
S3/S4/S5 Wake-on-LAN
Wireless networking WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Supports the following WLAN formats:
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
●
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro)
Two WLAN antennas built into display assembly
Supports no WLAN option
Compatible with Miracast-certied devices
2 Chapter 1 Product description
Category Description
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN (Intel only)
Support for WiFi SAR in BIOS (Intel WLAN only)
Support for HP Sure Connect
NFC:
Integrated NFC NXP NPC100 I2C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
WWAN:
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, congured at top of panel on all units)
Supports the following WWAN formats:
●
Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
●
Huawei HP It4132 - LTE/HSPA+ with GPS M.2
●
Fibocom HP hs3210 WW HSPA+ without GPS
Supports no WWAN option
External media cards Memory card reader (SD, SDHC, SDXC)
Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz; hot plug/unplug and auto detect
USB 3.1 Gen 1 charging port
USB 3.1 Gen 1 port
USB Type-C (basic)
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking Ultraslim side Docking Station
2013 Ultraslim Docking Station
Keyboard/pointing
devices
Keyboard:
Dual point, Dura keys, backlit, spill resistant with drain
Dual point, Dura keys, backlit, spill resistant with drain – privacy
Dual point, spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
3
Category Description
Glass
Power requirements Battery:
3 cell HP Long Life, 51 WHr, li-ion
AC adapter:
65 W HP Smart AC adapter (supports HP Fast Charging)
45 W HP Smart AC adapter
45 W, 2-prong AC adapter
Power cord:
2 wire plug, 1 m
3 wire plug, 1.8 m
3 wire plug, 1 m
Security Security lock
Fingerprint reader
Supports “no ngerprint reader” option
Supports Trusted Platform Module (TPM) 2.0 (1.2 downgradeable after purchase) (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Operating system Preinstalled:
Windows 10 Home 64
Windows 10 Professional 64
FreeDOS 2.0
NeoKylin 64-bit
Restore Media–DR/SR-DVD:
Windows 10
NeoKylin Linux
Restore Media–OS-DVD:
Windows 10 Professional 64
USB Restore:
Windows 10
Windows 10 drivers
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise
Windows 10 Enterprise 64 LTSB 1507
Serviceability End user replaceable parts:
4 Chapter 1 Product description
Category Description
AC adapter
Battery
Hard drive
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
5
2 External component identication
Right
Component Description
(1) USB Type-C basic When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
6 Chapter 2 External component identication
Left
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(5) Smart card reader Supports optional smart cards.
Left 7
Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
8 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Near Field Communications (NFC) tapping area
(select products only)
(8) Right TouchPad button Functions like the right button on an external mouse.
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the computer and
transfer data back and forth.
Top 9
Lights
Component Description
(1) Power light
(2) Privacy light (select products only) On: Privacy screen is on.
(3) Microphone mute light
(4) Num lk light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
O: Privacy screen is o.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
10 Chapter 2 External component identication
Component Description
(7) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(8) TouchPad light
Buttons, speakers, and ngerprint reader
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Top 11
Component Description
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon, and then select Power
Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
12 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 14
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Executes frequently used system functions when pressed in
combination with the fn key.
See Using the hot keys on page 14
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lk is on, the keypad can be used like
an external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Top 13
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Press fn+function key Description
To help prevent side-angle viewing from onlookers, press fn+f2 to turn on your privacy screen. If needed,
press fn+f5 or fn+f6 to adjust your privacy screen for well-lit or darker environments. Press fn+f2 again to
turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the backlight keyboard o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
computer.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
R Pauses or breaks an operation. This replaces the break key.
C Locks cell. This replaces the scroll lock key.
S Sends a programming query. This replaces the sys rq key.
14 Chapter 2 External component identication
Bottom
Component Description
(1) Docking connectors (2) Connect an optional docking device.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
16 Chapter 2 External component identication
Labels
The labels laser etched on the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly, touch
Touch screen display assemblies are spared only as whole unit hinge-ups.
All privacy display assemblies including non-touch are spared as whole unit hinge-ups.
Non-touch display assemblies are spared at the subcomponent level only. For more nontouch display assembly spare part information, see Display assembly subcomponents
on page 21.
Touch 910584-001
Privacy 922076-001
(2) Keyboard (see Keyboard on page 47)
For a list of keyboard country codes, see Keyboard on page 47.
Without a backlight 836307-xx1
With a backlight 836308-xx1
With a backlight, privacy 903008-xx1
For use in Japan; without a backlight 923272-291
For use in Japan; with a backlight 923273-291
(3) Top cover
Standard top cover 821173-001
Privacy 903979-001
(4) Power button board 914382-001
(5) Smart card reader board (includes cable) 914380-001
(6) NFC module (includes NFC cable, antenna cable, Mylar insulator, and foam) 821666-001
(7) Fingerprint reader assembly (includes cable) 849912-001
(8) TouchPad
Without NFC antenna 821171-001
Including NFC antenna 821172-001
(9) Speakers (includes cable) 821170-001
(10) System board (includes processor and replacement thermal material, see System board on page 62)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel i7-7600U processor 917507-xx1
Intel i7-7500U processor 917504-xx1
Intel i5-7300U processor 917501-xx1
Intel i5-7200U processor 917503-xx1
Intel i3-7100U processor 917499-xx1
Computer major components 19
Item Component Spare part number
(11) USB/audio board (includes cable) 916922-001
(12) Heat sink/fan assembly 821163-001
(13) RTC battery 914384-001
(14) Internal base plate 821164-001
(15) Memory module (DDR-2400)
4-GB 862397-850
8-GB 862398-850
16-GB 865396-850
(16) WWAN module
HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001
Huawei HP It4132 - LTE/HSPA+ w/GPS M.2 845710-001
Fibocom HP hs3210 WW HSPA+ w/o GPS 860726-001
(17) WLAN/Bluetooth combo card
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 851592-001
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 851594-001
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro) 852511-001
(18) Solid-state drive (SSD)
512 GB, PCIe, Gen3×4, SS/DS, NVMe, MLC 914935-001
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2 914934-001
512 GB, PCIe, NVMe, Gen3x4, MLC 914933-001
512 GB, SATA-3, FIPS-140–2, TLC 917382-003
360 GB, PCIe Gen3×4 SS TLC 919691-003
256 GB, PCIe, Gen3x4, NVMe, TLC 914931-001
256 GB, SATA-3, Opal 2, TLC 914930-001
128 GB, SATA-3, SS, TLC 914929-001
(19) Hard drive hardware kit 821665-001
(20) Hard drive, 7 mm (does not include hard drive connector cable or hard drive rubber bracket):
1 TB, 5400 rpm 762990-001
500 GB, 7200 rpm, FIPS 820572-001
500 GB, 7200 rpm, Opal-2 820573-001
500 GB, 7200 rpm 703267-001
500 GB, 5400 rpm, hybrid, 8 GB cache 732000-001
(21) Battery (3 cell, 51 WHr, 4.42 Ah) 854108-850
(22) Bottom cover (includes RJ-45 door, feet, sponge) 821162-001
20 Chapter 3 Illustrated parts catalog
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