HP EliteBook 846 G5, EliteBook 840 G5 Maintenance And Service Manual

HP EliteBook 840 G5 Healthcare Edition
Notebook PC
HP EliteBook 846 G5 Healthcare Edition
Notebook PC

Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.

AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2018

Document Part Number: L12741-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7

Right ....................................................................................................................................................................... 7

Left ......................................................................................................................................................................... 9

Display ................................................................................................................................................................. 10

Keyboard area ...................................................................................................................................................... 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Button, vents, speakers, and ngerprint reader .............................................................................. 14

Special keys ....................................................................................................................................... 15

Action keys ........................................................................................................................................ 16

Hot keys (select products only) ......................................................................................................... 17

Bottom ................................................................................................................................................................. 18

Front ..................................................................................................................................................................... 19

Labels ................................................................................................................................................................... 20

3 Illustrated parts catalog .............................................................................................................................. 21

Computer major components .............................................................................................................................. 21

Display assembly subcomponents ...................................................................................................................... 24

Cable Kit ............................................................................................................................................................... 25

Plastics Kit ........................................................................................................................................................... 26

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 28

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 29

Electrostatic discharge damage ........................................................................................................ 29

Packaging and transporting guidelines .......................................................................... 30

Workstation guidelines ................................................................................................... 30

Equipment guidelines ..................................................................................................... 31

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32

Component replacement procedures .................................................................................................................. 32

Bottom cover ..................................................................................................................................... 32

Solid-state drive (SSD) ...................................................................................................................... 34

Memory modules ............................................................................................................................... 35

WLAN/Bluetooth combo card ............................................................................................................ 37

WWAN module ................................................................................................................................... 39

Keyboard ........................................................................................................................................... 41

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 44

Component replacement procedures .................................................................................................................. 44

Battery ............................................................................................................................................... 45

Heat sink assembly ........................................................................................................................... 47

RTC battery ........................................................................................................................................ 50

USB board .......................................................................................................................................... 51

RJ-45 board with bracket .................................................................................................................. 52

Power button board .......................................................................................................................... 53

Speaker assembly ............................................................................................................................. 54

Fingerprint reader assembly ............................................................................................................. 55

TouchPad ........................................................................................................................................... 56

TouchPad button board ..................................................................................................................... 58

NFC module ....................................................................................................................................... 59

Smart card reader .............................................................................................................................. 60

Fan ..................................................................................................................................................... 61

System board .................................................................................................................................... 63

Display assembly ............................................................................................................................... 67

Top cover ........................................................................................................................................... 76

7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 77

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 79

Using Computer Setup ......................................................................................................................................... 79

Starting Computer Setup .................................................................................................................. 79

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 79

Navigating and selecting in Computer Setup ................................................................................... 79

Restoring factory settings in Computer Setup ................................................................................. 80

Updating the BIOS ............................................................................................................................. 80

Determining the BIOS version ......................................................................................... 80

Downloading a BIOS update ........................................................................................... 81

Changing the boot order using the f9 prompt .................................................................................. 82

viii

TPM BIOS settings (select products only) ........................................................................................................... 82

Using HP Sure Start (select products only) ......................................................................................................... 82

9 Using HP PC Hardware Diagnostics ................................................................................................................ 83

Using HP PC Hardware Diagnostics Windows ..................................................................................................... 83

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 83

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 84

Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)

Installing HP PC Hardware Diagnostics Windows ............................................................................. 84

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 84

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 85

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 85

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 85

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 85

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 86

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 86

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 86

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 86

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 86

..................................................................................................... 84

10 Backing up, restoring, and recovering ......................................................................................................... 88

Using Windows tools ........................................................................................................................................... 88

Creating HP Recovery media (select products only) ........................................................................................... 88

Using HP Recovery Manager to create recovery media .................................................................... 89

Before you begin ............................................................................................................. 89

Creating the recovery media ........................................................................................... 89

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 90

Restoring and recovery ........................................................................................................................................ 90

Restoring, resetting, and refreshing using Windows tools .............................................................. 90

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 90

Recovering using HP Recovery Manager ........................................................................................... 90

Recovering using the HP Recovery partition (select products only) ................................................ 91

Recovering using HP Recovery media ............................................................................................... 91

Changing the computer boot order ................................................................................................... 92

Removing the HP Recovery partition (select products only) ............................................................ 92

11 Specications ............................................................................................................................................ 93

Computer specications ...................................................................................................................................... 93

ix

35.6-cm (14.0-in) display specications ............................................................................................................. 94

M.2 SATA solid-state drive specications ............................................................................................................ 94

M.2 PCIe solid-state drive specications ............................................................................................................ 95

12 Power cord set requirements ...................................................................................................................... 96

Requirements for all countries ............................................................................................................................ 96

Requirements for specic countries and regions ................................................................................................ 96

13 Statement of memory volatility .................................................................................................................. 98

Nonvolatile memory usage ............................................................................................................................... 101

Questions and answers ..................................................................................................................................... 103

Using HP Sure Start (select models only) .......................................................................................................... 104

14 Recycling ................................................................................................................................................ 105

Index ........................................................................................................................................................... 106

x

1 Product description

Category Description

Product Name HP EliteBook 840 G5 Healthcare Edition Notebook PC

HP EliteBook 846 G5 Healthcare Edition Notebook PC

Processors 8th-generation Intel® Core™ quad-core processors:

Intel Core i7-8650U

Intel Core i7-8550U

Intel Core i5-8350U

Intel Core i5-8250U

7th-generation Intel Core dual-core processors:

Intel Core i5-7300U

Intel Core i5-7200U

Chipset Integrated with processor

Graphics Support HD decode, DX12, HDMI 1.4b, HDCP 2.2 via HDMI/DisplayPort up to 4K @60 Hz

Both UMA and discrete congurations support three independent displays through docking stations as
follows:

●

HP Docking Station - maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz
(DisplayPort 2)

●

HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)

●

HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K
@60Hz (DisplayPort 2) with Thunderbolt

Internal graphics:

Intel HD Graphics 620

External graphics:

AMD Radeon RX 540, 2 GB of GPU memory

Panel Supports privacy lter and narrow bezel

35.6-cm (14.0-in), full high-denition (FHD)(1920×1080) UWVA, 700 nits, 72% CG, eDP+PSR, uslim,
privacy, touch enabled, high denition + infrared camera, WWAN

Chemically-strengthened Gorilla Glass 3

Memory Two memory module slots

Memory is customer accessible/upgradeable

DDR4-2400 dual channel support (8th generation processors)

DDR4-2133 dual channel support (7th generation processors)

Supports up to 32 GB of system RAM in the following congurations:

1

Category Description

●

32768 MB (16384 MB×2)

●

24576 MB (16384 MB×1 + 8192 MB×1)

●

20480 MB (16384 MB×1 + 4096 MB×1)

●

16384 MB (16384 MB×1 or 8192 MB×2)

●

12288 MB (8192 MB×1 + 4096 MB×1)

●

8192 MB (8192 MB×1 or 4096 MB×2)

●

4096 MB (4096 MB×1)

Primary storage M.2 solid-state drives (2280):

1 TB, PCIe, Gen3×4, SS, NVMe, TLC

512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2

512 GB, PCIe, Gen3×4, SS, NVMe, TLC

512 GB, SATA-3, SS, TLC, FIPS-140-2

360 GB, PCIe, Gen3×4, NVMe, SS, TLC

256 GB, PCIe, Gen3×4, NVMe, SS, TLC

256 GB, PCIe, NVMe, SS, value

256 GB, SATA-3, Opal 2, TLC

128 GB, SATA-3, SS, TLC

Audio and video HP Bang & Olufsen Audio

Multi-array microphone (including World-Facing 3rd microphone)

Stereo speakers (2)(13mm × 38mm × 4mm)

Camera HD RGB 720p+IR

Supports WDR (Wide Dynamic Range)

Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)

Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)

The following support S3/S4/S5 Wake-on-LAN: embedded NIC

The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C
Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.

The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock,
HP Elite USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.

Wireless networking WPAN Bluetooth:

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

Wireless local area network (WLAN): (select models)

2 Chapter 1 Product description

Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)

Supports the following WLAN formats:

●

Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)

Category Description

●

Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)

●

Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter

Two WLAN antennas built into bottom of display assembly

Compatible with Miracast-certied devices

Bluetooth Disabled IOPT

Support S3/S4 wake on Wireless LAN

Supports WLAN/LAN/WWAN switching

Support for HP Sure Connect with Client Side Load Balancing (version 2.x)

Near-Field Communication (NFC): (select models)

NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17
mm])

NFC antenna

RFID (select models)

Ritani RF IDeas HF/LF RFID Read SE Module (includes RFID antenna) with or without SE SAM (Security
Access Module to support SE SEOS and iClass credentials for reading HID/iClass card type)

HF band RFID (13.56MHz); LF band RFID (125kHz); 23 mm x 55 mm; RFID backprint in TouchPad; not
available with NFC

Wireless wide area network (WWAN): (select models)

Integrated wireless wide area network (WWAN) options by way of wireless module

Two WWAN antennas (world wide 5 band, congured at top of display panel)

Supports the following WWAN formats:

●

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2

●

LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced

WWAN modules are compatible with a programmable removable eSIM

Support for WWAN after market option (AMO)

Ports USB Type-C (Thunderbolt)

USB 3.1 Gen 1 port

USB 3.1 Gen 1 charging port

HDMI 1.4

RJ-45/Ethernet

Docking connector

Audio-out (headphone)/audio-in (microphone) combo jack

AC port

Docking HP Thunderbolt Dock 120W G2

HP 3005pr USB3.0 Port Replicator

3

Category Description

HP USB-C Travel Dock

HP USB Travel Dock

HP UltraSlim Docking Station

HP USB-C Universal Dock

HP USB-C Mini Dock

HP Elite USB-C Dock G3

HP Elite 90W Thunderbolt3 Dock

HP USB-C universal Dock w/4.5mm Adapter

HP Adjustable Dual Display Stand

HP Display and Notebook Stand II

Keyboard/pointing
devices

Power requirements Battery:

Keyboard:

HP Collaboration Keyboard. Dual point, backlit, spill resistant with drain, with HP Dura Keys - privacy

Point stick:

Support for Microsoft Precision TouchPad Default Gestures

Firmware PTP (Point to Point) with Filter Driver

Support for ‘No Hybrid Mode’

TouchPad:

RFIdeas icon back-printed on TouchPad glass (select models)

HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr

HP Fast Charge Technology

AC adapter:

65 W “Smart” right angle, 4.5 mm

65 W “Smart” right angle, 4.5 mm - Argentina

65 W “Smart” right angle, 4.5 mm - EM

65 W Straight USB Type C

Security Security lock

4 Chapter 1 Product description

45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)

Power cord:

Duckhead, 2 wire plug (C7), 1 m, conventional

Duckhead, 3 wire plug (C5), 1.8 m, conventional

Duckhead, 3 wire plug (C5), 1 m, conventional

Duckhead, 3 wire plug (C5), 1.8 m, premium

Duckhead, 3 wire plug (C5), 1 m, premium

Category Description

Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)

Touch ngerprint sensor (landed, touch with 8x8 sensor)(select models)

FIPS Fingerprint Sensor (Landed)

Smart Card reader (active)(select models

Preboot authentication (password, smart card)

Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4

Operating system Operating system version:

Windows 10 RS3

Preinstalled:

Windows 10 Home 64

Windows 10 Home 64 Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Professional 64

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Plus

FreeDOS 2.0

Restore Media:

Windows 10 DRDVD

Windows 10 DRUSB

Windows 10 Pro 64 OSDVD

Windows 10 Pro 64 OSUSB

Certied:

Microsoft WHQL

Web-only support:

Windows 10 Enterprise 64

Windows 10 Pro 64 CBB 1703

Windows 10 Enterprise 64 LTSB 1607

Serviceability End user replaceable parts:

AC adapter

Solid-state drive

Memory module

5

Category Description

WLAN module

WWAN module

Keyboard

6 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right

Component Description

(1) SIM card slot Supports a wireless subscriber identity module (SIM) card.

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

(4) HDMI port Connects an optional video or audio device, such as a high-

(5) RJ-45 (network) jack/status lights Connects a network cable.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

tracker, or smartwatch, and provides high-speed data transfer.

denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.

●

Green (left): The network is connected.

Right 7

Component Description

●

Amber (right): Activity is occurring on the network.

(6) Docking connector Connects an optional docking device.

(7) USB Type-C power connector and

Thunderbolt™ port with HP Sleep and Charge

(8) Power connector Connects an AC adapter.

(9) Battery light When AC power is connected:

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

●

O: The battery is not charging.

8 Chapter 2 Components

Left

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Vent Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(4) Smart card reader Supports optional smart cards.

Left 9

Display

Component Description

(1) WWAN antennas* Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(2) Camera light(s) On: One or more cameras are in use.

(3) Internal microphones Record sound.

(4) Camera(s) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

10 Chapter 2 Components

Keyboard area

TouchPad

Component Description

(1) Pointing stick Moves the pointer on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad zone Reads your nger gestures to move the pointer or activate

(4) Right pointing stick button Functions like the right button on an external mouse.

(5) Near Field Communications (NFC) tapping area

and antenna*

(6) Radio frequency identication (RFID) tapping

area and antenna*

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

items on the screen.

Allows you to wirelessly share information when you tap it with
an NFC-enabled device.

When your computer is congured with the proper single sign­on software, RFID allows you to sign in to your software
application using an RFID card or tag.

Keyboard area 11

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

(4) Microphone mute light

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

●

On: Microphone is o.

●

O: Microphone is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

12 Chapter 2 Components

Component Description

(7) Sharing or presenting light On: Sharing is on.

(8) Call answer light On: Call answer is on.

(9) Call end light On: Call end is on.

(10) Fn lock light On: The fn key is locked. For more information, see Hot keys

(select products only) on page 17.

Keyboard area 13

Button, vents, speakers, and ngerprint reader

Component Description

(1) Power button

(2) Vents (2) Enables airow to cool internal components.

(3) Speakers (2) Produce sound.

(4) Fingerprint reader (select

products only)

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit
Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of

unsaved information.

If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Right-click the Power meter icon and then select Power Options.

NOTE: The computer fan starts up automatically to cool internal components and

prevent overheating. It is normal for the internal fan to cycle on and o during routine
operation.

Allows a ngerprint logon to Windows, instead of a password logon.

14 Chapter 2 Components

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 17.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 16.

(5) Embedded numeric

keypad

(6) Windows application key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination with

A numeric keypad superimposed over the keyboard alphabet keys. When fn+num lk is
pressed, the keypad can be used like an external numeric keypad. Each key on the
keypad performs the function indicated by the icon in the upper-right corner of the
key.

NOTE: If the keypad function is active when the computer is turned o, that

function is reinstated when the computer is turned back on.

the fn key.

Keyboard area 15

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 15.

▲

Icon Description

To use an action key, press and hold the key.

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.

NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Mutes or restores speaker sound.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

16 Chapter 2 Components

Turns the TouchPad and TouchPad light on and o.

Icon Description

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and monitor.

Initiates Sleep, which saves your information in system memory. The display and other system components turn
o and power is conserved. To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Provides quick access to your Skype for Business calendar.

NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce 365®

servers.

Turns the screen sharing function on or o.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

●

Answers a call.

●

Starts a call during a 1-on-1 chat.

●

Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

●

Ends a call.

●

Declines incoming calls.

●

Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲

Press the fn key, and then press one of the keys listed in the following table.

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

Keyboard area 17

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.

18 Chapter 2 Components

Front

Component Description

(1) Power light

(2) Wireless light

(3) Drive light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded
components.

●

O: The computer is o or in Hibernation. Hibernation is a power­saving state that uses the least amount of power.

●

On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.

●

O: All integrated wireless devices are o.

NOTE: On some products, the wireless light is amber when all wireless

devices are o.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Front 19

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Component

(1) Model name

(2) Serial number

(3) Product number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

20 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 20 for details.

Computer major components 21

Item Component Spare part number

(1) Display assembly, touch screen

Display assemblies are spared at the subcomponent level only. For more display
assembly spare part information, see Display assembly subcomponents on page 24.

(2) Keyboard (privacy)

For a list of keyboard country codes, see Keyboard on page 41.

(3) Top cover

Non-FIPS L28398-001

FIPS L28399-001

(4) RJ-45 board with bracket not spared

(5) TouchPad

For use in models with RFID L29199-001

For use in models with an NFC module L29201-001

(6) TouchPad button board not spared

(7) RTC battery L17255-001

(8) Power button board L14374-001

(9) USB board L14380-001

(10) USB board bracket L14380-001

L29189-xx1

(11) Fingerprint reader assembly (includes cable)

Touch sensor L13681-001

FIPS sensor L28401-001

(12) NFC module (includes antenna and TouchPad foam) not spared

(13) Speakers (includes cable) L13684-001

(14) Smart card reader board L18312-001

(15) System board (includes processor and replacement thermal material, see System board on page 63)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

For use in models with discrete graphics memory

Intel i7-8650U processor L15521-xx1

Intel i7-8550U processor L15519-xx1

Intel i5-8350U processor L15517-xx1

Intel i5-8250U processor L15515-xx1

Intel i5-7200U processor L15513-xx1

For use in models with UMA graphics memory

Intel i7-8650U processor L15522-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Intel i7-8550U processor L15520-001

Intel i5-8350U processor L15518-001

Intel i5-8250U processor L15516-001

Intel i5-7300U processor L15523-001

Intel i5-7200U processor L15514-001

(16) Fan L22306-001

Heat sink

(17) For use in models with discrete graphics memory L14373-001

(18) For use in models with UMA graphics memory L14372-001

(19) Memory module (DDR-2400)

4-GB 862397-850

8-GB 862398-850

16-GB 865396-850

(20) WLAN/Bluetooth combo card

Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor

(vPro)

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor

(non-vPro)

(21) WWAN module

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003

LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15397-800

(22) Solid-state drive (SSD)

1 TB, PCIe, NVMe, TLC L29198-001

512 GB, PCIe, SS, NVMe, TLC L29196-001

512 GB, PCIe, Self-encrypting drive (SED), Opal 2, TLC L29197-001

512 GB, SATA-3, FIPS-140–2, TLC L29195-001

360 GB, PCIe, NVMe,TLC L29194-001

256 GB, PCIe, SS, NVMe, TLC L29192-001

256 GB, PCIe, NVMe, value L29193-001

256 GB, SATA-3, Opal 2, TLC L29191-001

128 GB, SATA-3, TLC L29190-001

851592-001

851594-001

(23) Battery (3 cell, 50 WHr, 4.33 Ah) 933321-855

(24) Bottom cover L14371-001

Computer major components 23

Display assembly subcomponents

Item Component Spare part number

(1) Bezel L28402-001

(2) Display panel (included in the Touch Panel Kit) L30424-001

(3) Hinge cover L29200-001 (Hinge Kit)

(4) Ambient light sensor board (includes double-sided tape) L15511-001

(5) Camera module L15509-001

Microphone module (includes double-sided tape; not illustrated) L15512-001

(6) Camera cable (HD and IR models; included in Cable Kit) L14370-001

(7) Hinges (left and right) (for use in models with touch displays; included in Hinge Kit) L29200-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(8) WLAN antenna (spared with display enclosure)

(9) WWAN antenna (spared with display enclosure)

(10) Display cable (included in the Touch Panel Kit) L30424-001

(11) Display enclosure (includes tape, gasket, and foam for display) L28403-001

Touch control board (included in the Touch Panel Kit; not illustrated) L30424-001

Cable Kit

Item Description Spare part number

Cable Kit L14370-001

(1) Keyboard cable

(2) USB board cable

(3) Card reader cable

(4) TouchPad cable

(5) Fingerprint reader cable

(6) NFC cable

Cable Kit 25

Plastics Kit

Item Component Spare part number

Plastics kit L15503-001

(1) SIM card reader insert

(2) Fingerprint reader insert

(3) Smart card reader insert

Smart card reader (for use in models without a smart card reader; not illustrated)

HD camera shutter (not illustrated)

IR camera shutter (not illustrated)

Miscellaneous parts

Component Spare part number

AC adapter, non-PFC, 4.5 mm

65 W HP Smart AC adapter, 3 prong 710412-001

65 W HP Smart AC adapter, EM 913691-850

65 W, wall mount, 3 pin, USB-C 860209-850

45 W HP Smart AC adapter, 2 prong 742436-001

Screw Kit L14352-001

Pointing stick covers, quantity of 20 L15396-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Phillips P0 screwdriver

●

Torx T8 screwdriver

●

Plastic, non-marking pry tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 27

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

28 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 29

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

30 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 31

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 20 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover L14371-001

Before removing the bottom cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Turn the computer upside down on a at surface.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Loosen the ve captive screws (1) and the two inset captive screws (2) that secure the bottom cover.

3. Starting under the display in the upper left corner, pry (1) and lift the bottom cover o the computer (2).

Reverse the removal procedures to install the bottom cover.

Component replacement procedures 33

Solid-state drive (SSD)

Description Spare part number

1 TB, PCIe, NVMe, TLC L29198-001

512 GB, PCIe, SS, NVMe, TLC L29196-001

512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L29197-001

512 GB, SATA-3, FIPS-140–2, TLC L29195-001

360 GB, PCIe, NVMe,TLC L29194-001

256 GB, PCIe, SS, NVMe, TLC L29192-001

256 GB, PCIe, NVMe, value L29193-001

256 GB, SATA-3, Opal 2, TLC L29191-001

128 GB, SATA-3, TLC L29190-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the solid-state drive:

1. Remove the Phillips M2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive by pulling it away from the connector (2).

NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of the

computer.

If only one memory module is installed, it must be installed in the socket labeled ‘1’.

Description Spare part number

4-GB (DDR-2400) 862397-850

8-GB (DDR-2400) 862398-850

16-GB (DDR-2400) 865396-850

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 35

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory

module slot.

NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory

module and the socket labeled ‘1’ houses the primary memory module. The removal procedure is the
same for both memory sockets.

Reverse this procedure to install a memory module.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

The WLAN module and WWAN module are not interchangeable.

Description Spare part number

Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter 851592-001

Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled ‘1’ connects to the WLAN module “Main” terminal labeled ‘1’.

The WLAN antenna cable labeled ‘2’ connects to the WLAN module ‘Aux’ terminal labeled ‘2’. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.

2. Remove the Phillips M2.0×2.0 screw (2) that secures the WLAN module to the computer. (The edge of

the module opposite the slot rises away from the computer.)

Component replacement procedures 37

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WWAN module

The WLAN module and WWAN module are not interchangeable.

The WWAN module is available on select models only.

Description Spare part number

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003

LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15397-800

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the WWAN module:

1. Position the computer upside-down.

2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module ‘Main’ terminal. The blue

WWAN antenna cable is connected to the WWAN module ‘Aux’ terminal.

3. Remove the Phillips M2.0×2.0 screw (2) that secures the WWAN module to the computer. (The edge of

the module opposite the slot rises away from the computer.)

Component replacement procedures 39

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Description Spare part number

Keyboard, privacy L29189-xx1

Pointing stick covers, quantity of 20 L15396-001

For use in country
or region

Belgium -A41 India -D61 Slovenia -BA1

Brazil -201 Israel -BB1 South Korea -AD1

Bulgaria -261 Italy -061 Spain -071

Canada -DB1 Japan -291 Sweden and Finland -B71

Czech Republic
and Slovakia

Denmark -081 The Netherlands -B31 Taiwan -AB1

Denmark, Finland, and
Norway

France -051 Norway -091 Turkey -141

Germany -041 Portugal -131 Turkey F -541

Greece -151 Romania -271 United Kingdom -031

Hungary -211 Russia -251 United States -001

Iceland -DD1 Saudi Arabia -171

Spare part
number

-FL1 Latin America -161 Switzerland -BG1

-DH1 Northern Africa -FP1 Thailand -281

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the keyboard:

1. Remove the two Phillips M2.0×3.0 screws that secure the keyboard to the computer (1).

NOTE: The screws are labeled with a keyboard symbol.

Component replacement procedures 41

2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of

the keyboard until it disengages from the computer (2).

NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely

pull the keyboard cables out of the system board connectors.

3. Position the computer upright with the front toward you, and then open the computer as far as possible.

4. Lift to disengage the top of the keyboard (1), and then rotate the keyboard over onto the palm rest (2).

5. With the keyboard resting on the palm rest (1), disconnect the main keyboard cable from the system

board ZIF connector (2).

6. Disconnect the pointing stick cable from the system board ZIF connector (3).

7. Disconnect the keyboard backlight cable from the system board ZIF connector (4) (select models only).

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

8. Remove the keyboard (5).

Reverse this procedure to install the keyboard.

Component replacement procedures 43

6 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 20 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.

1. Disconnect the battery cable from the system board (1).

2. Remove the ve Torx T8 2.0×4.0 screws (2).

Component replacement procedures 45

3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2).

IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built

into the computer (3), and then rotate the battery into place

Reverse the removal procedures to install the battery.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Description Spare part number

Heat sink for use in models with discrete graphics memory L14373-001

Heat sink for use in models with UMA graphics memory L14372-001

Before removing the heat sink assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the heat sink assembly:

1. Discrete graphics models: Loosen the six captive screws on the heat sink following the sequence

stamped on the heat sink (1), and then remove the heat sink from the system board (2).

CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be

easily damaged and bent during removal.

Component replacement procedures 47

2. Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and

the heat sink (2)(4) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

3. UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped

on the heat sink (1), and then remove the heat sink from the system board (2).

CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipe is very

fragile and can be easily damaged and bent during removal.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Thoroughly clean the thermal material from the surfaces of the system board component (1) and the

heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Reverse this procedure to install the heat sink.

Component replacement procedures 49

RTC battery

Description Spare part number

RTC battery L17255-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the RTC battery:

1. Disconnect the RTC battery cable from the system board (1).

2. Using a at tool, pry the battery from the holder (2), and then remove the battery from the computer

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

(3).

Reverse this procedure to install the RTC battery.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number

USB board (includes bracket) L14380-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the USB board:

1. Disconnect the cable from the USB board (1).

2. Remove the two Phillips M2.0×3.0 screws (2) that secure the board to the computer.

3. Lift the bracket from atop the board (3).

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the board from the computer (4).

Reverse this procedure to install the USB board.

Component replacement procedures 51

RJ-45 board with bracket

Description Spare part number

RJ-45 board with bracket not spared

Before removing the RJ-45 board and bracket, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the RJ-45 board and bracket:

1. Remove the six Phillips M2.5×5.0 screws (1) that secure the assembly to the computer.

2. Rotate the assembly out of the computer (2).

Reverse this procedure to install the RJ-45 assembly.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board assembly L14374-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the power button board:

NOTE: The power button board sits under the right display hinge. You do not have to remove the display to

remove the board, but you do have to rotate the right display hinge upward to gain access.

1. Remove the two Phillips M2.5×5.0 screws (1) that secure the right display hinge, and then rotate the

hinge upward from atop the power button board (2).

2. Disconnect the cable from the power button board (3).

3. Remove the Phillips M2.0×3.0 screw (4) that secures the power button board to the computer.

4. Remove the power button board from the computer (5).

Reverse this procedure to install the power button board.

Component replacement procedures 53

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) L13684-001

Before removing the speaker assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the speaker assembly:

1. Disconnect the speaker cable from the system board (1), and then remove the cable from the clip (2).

2. Remove the two Phillips M2.0×2.5 screws (3) that secure the speaker to the computer.

3. Remove the speaker from the computer (4).

Reverse this procedure to install the speaker.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fingerprint reader assembly

Description Spare part number

Fingerprint reader assembly, touch (includes cable) L13681-001

Fingerprint reader assembly, FIPS (includes cable) L28401-001

Before removing the ngerprint reader assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

Remove the ngerprint reader assembly:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the ngerprint reader bracket to the computer.

2. Lift the bracket from atop the ngerprint reader assembly (2).

3. Use a tool to pry the ngerprint reader board free from the computer (3), and then remove the assembly

from the computer (4).

Reverse this procedure to install the ngerprint reader assembly.

Component replacement procedures 55

TouchPad

Description Spare part number

TouchPad for use in models with RFID L29199-001

TouchPad for use in models with an NFC module L29201-001

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

Remove the TouchPad:

1. Disconnect the NFC module cable from the ZIF connector on the NFC module (1).

2. Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad (2).

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

3. Disconnect the card reader cable from the ZIF connector on the TouchPad (3).

4. Remove the ve Phillips M2.0x2.5 screws (1) that secure the TouchPad to the computer.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the TouchPad from the computer (2).

Reverse this procedure to install the TouchPad.

Component replacement procedures 57

TouchPad button board

Description Spare part number

TouchPad button board not spared

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

Remove the TouchPad button board:

1. Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad (1).

2. Remove the four Phillips M2.0x3.0 screws (2) that secure the board to the computer, and then remove

the TouchPad button board from the computer (3).

Reverse this procedure to install the TouchPad button board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

NFC module

Description Spare part number

NFC module (includes antenna and TouchPad foam) not spared

Before removing the NFC module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

Remove the NFC module:

1. Disconnect the system board cable (1) and the NFC antenna (2) from the ZIF connectors on the NFC

2. Use a tool to release the NFC module from the adhesive securing it to the computer (3), and then remove

computer on, and then shut it down through the operating system.

module.

the module from the computer (4).

Reverse the removal procedures to install the NFC module.

Component replacement procedures 59

Smart card reader

Description Spare part number

Smart card reader L18312-001

Smart card reader cable (available in Cable Kit) L14370-001 (Cable Kit)

Before removing the card reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

Remove the smart card reader:

NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) in

inserted in the reader.

1. Disconnect the system board cable from the connector on the smart card reader board (1).

2. Disconnect the TouchPad cable from the ZIF connector on the smart card reader board (2).

3. Remove the three Phillips M2.0x2.5 screws (3) that secure the smart card reader to the computer.

4. Remove the smart card reader from the computer (4).

Reverse this procedure to install the smart card reader.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan L22306-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

6. Remove the keyboard (see Keyboard on page 41).

Remove the fan:

NOTE: To remove the fan you must remove screws from both the top (under the keyboard) and bottom of

the computer.

1. Position the computer upright and open as far as possible.

2. Remove the ve Phillips M2.0×3.0 screws that secure the fan to the computer.

3. Close the computer and position it upside down.

4. Disconnect the fan cable from the system board (1).

5. Loosen the two captive Phillips screws (2) that secure the fan to the computer.

Component replacement procedures 61

6. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Description Spare part number

System board for use in models with discrete graphics memory (includes integrated processor)

Intel i7-8650U processor L15521-xx1

Intel i7-8550U processor L15519-xx1

Intel i5-8350U processor L15517-xx1

Intel i5-8250U processor L15515-xx1

Intel i5-7200U processor L15513-xx1

System board for use in models with UMA graphics memory

Intel i7-8650U processor L15522-001

Intel i7-8550U processor L15520-001

Intel i5-8350U processor L15518-001

Intel i5-8250U processor L15516-001

Intel i5-7300U processor L15523-001

Intel i5-7200U processor L15514-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 45).

6. Remove the keyboard (see Keyboard on page 41).

7. Remove the RJ-45 board and bracket (see RJ-45 board with bracket on page 52).

8. Remove the fan (see Fan on page 61).

When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:

●

Solid-state drive (see Solid-state drive (SSD) on page 34)

●

Memory modules (see Memory modules on page 35)

Component replacement procedures 63

●

WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 37)

●

WWAN module (see WWAN module on page 39)

●

Heat sink (see Heat sink assembly on page 47)

Remove the system board:

1. Position the computer upright and open as far as possible.

2. Remove the three Phillips M2.5×3.0 screws that secure the system board to the computer.

3. Close the computer and position it upside down.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Disconnect the following cables from the system board:

(1) RTC battery cable

(2) Fingerprint reader cable

(3) NFC module cable

(4) Speaker cable

(5) Display cable

(6) Camera cable

(7) Power button board cable

(8) USB cable

(9) Smart card reader cable

5. Remove the four Phillips M2.5×3.0 screws that secure the system board to the computer.

6. Lift the right side of the system board up at an angle (1).

Component replacement procedures 65

7. Pull the system board up and toward the right to disengage the connectors from the left side of the

computer, and then remove the system board (2).

Reverse this procedure to install the system board.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

NOTE: Display assemblies are spared at the subcomponent level only. Display assembly spare part

information is also available at Display assembly subcomponents on page 24.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 45).

Remove the display assembly:

1. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2).

2. Remove the antenna cables from the clips built into the computer (3).

3. Disconnect the display cable (4) and the camera cable (5) from the system board.

4. Remove the cables from the clips built into the computer (6).

5. With the computer upside down, open the display, and then place the computer on a table with the

display positioned o the edge of the table.

6. Remove the ve Phillips M2.5×5.0 screws (1) from the display hinges.

Component replacement procedures 67

7. Lift the display assembly straight up and remove it (2).

CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed

and arranged properly.

Failure to properly route the antennas can result in degradation of the computer's wireless performance.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

8. To remove the display hinge cover, rotate top of hinge cover away from display enclosure to disengage

the tabs (1), and then pull the cover o the enclosure (2).

The display hinge cover is available in the Hinge Kit using spare part number L29200-001.

When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the
hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
Press the left (2), and then right (3) middle sections of the hinge cover until it snaps into place.

9. To remove the display bezel, ex the top (1) of the bezel, the inside edges of the left and right sides (2),

and then the bottom (3) of the bezel until it disengages from the display enclosure.

Component replacement procedures 69

10. Remove the display bezel (4).

The display bezel is available using spare part number L28402-001.

11. If it is necessary to replace the camera module:

▲

Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive
on the display enclosure (2), disconnect the cables from the left and right sides of the module (3),
and then remove the camera module from the display (4).

The IR camera module is available using spare part number L15509-001. The microphone module is
available using spare part number L15512-001.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

12. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift

upward to disengage the board from the adhesive on the display enclosure (2), and then remove the
board from the display (3).

The ambient light sensor board is available using spare part number L15511-001.

13. If it is necessary to remove the display panel from the enclosure, use a at, non-marking tool to lift up

the top left corner of the panel (1). Lift the top (2), left and right sides (3), and then remove the panel
from the enclosure (4).

The touch control board, cable, and display panel are available in the Touch Panel Kit using spare part
number L30424-001.

14. If it is necessary to remove the touch board:.

Component replacement procedures 71

a. Rotate the touch control board upside down (1).

b. Lift the Mylar from on top of the connectors on the touch control board (2).

c. Disconnect the two ribbon cables (3)(4) from the board.

d. Disconnect the touch cable (5).

e. Lift the Mylar on the display panel cable (6), and then disconnect the cable from the panel (7).

The touch control board, cable, and display panel are available in the Touch Panel Kit using spare
part number L30424-001.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

15. If it is necessary to replace the display hinges, remove the three Phillips M2.5x11.0 screws that secure

each hinge (1), and then remove the hinges from the display enclosure (2).

Display hinges are available in the Hinge Kit using spare part number L29200-001.

16. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.

The display cable is available in the Cable Kit, using spare part number L14370-001.

Component replacement procedures 73

17. If it is necessary to replace the camera/ambient light sensor cable, disconnect the cable from the

ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove
the cable from the display enclosure (4).

The camera cable is available in the Cable Kit using spare part number L14370-001.

18. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display

enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure
(2), and then remove the antenna cables (3).

NOTE: The WLAN antennas are spared with the display enclosure.

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

19. If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display

enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and
then remove the antenna cables (3).

NOTE: The WWAN antennas are spared with the display enclosure.

The display enclosure is available using spare part number L28403-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 75

Top cover

The top cover remains after removing all other spared parts from the computer.

Description Spare part number

Top cover, non-FIPS L28398-001

Top cover, FIPS L28399-001

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Interpreting system validation diagnostic

front panel LEDs and audible codes

During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:

●

AC adapter

●

System board power

●

Processor failure

●

BIOS corruption

●

Memory failure

●

Graphics failure

●

System board failure

●

BIOS authentication failure

If an error is detected, specic patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:

●

Major – the category of the error

●

Minor – the specic error within the category

NOTE: Single beep/blink codes are not used.

Number of long beeps/blinks Error category

1 Not used

2 BIOS

3 Hardware

4 Thermal

5 System board

Patterns of blink/beep codes are determined by using the following parameters:

●

1 second pause occurs after the last major blink.

●

2 second pause occurs after the last minor blink.

●

Beep error code sequences occur for the rst 5 iterations of the pattern and then stop.

●

Blink error code sequences continue until the computer is unplugged or the power button is pressed.

NOTE: Not all diagnostic lights and audible codes are available on all models.

77

The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the
minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to
communicate the processor is not detected.

Notebook

Component
tested

Major/

minor

code Error condition

Caps

Lock/Num

Lock LED Desktop Action

BIOS 2.2 The main area (DXE) of BIOS has

become corrupted and there is

no recovery binary image

available

2.3 The embedded controller policy
requires the user to enter a key

sequence (SureStart 2.0)

2.4 The embedded controller is

recovering the boot block or

DXE. Since it takes 10 sec. or so

to load the DXE image and get

video in the DXE case, this blink

code is necessary. (SureStart)

Hardware 3.2 The embedded controller has

timed out waiting for BIOS to

return from memory

initialization

3.3 The embedded controller has

timed out waiting for BIOS to

return from graphics

initialization ( 4/13- Graphics

adaptor not found)

CAP/NUM

Blink = 2

CAP/NUM

Blink = 8

Battery LED

White and

Amber

blinking

CAP/NUM

Blink = 3

CAP/NUM

Blink = 4

2.2 - Power
LED

(red.white)

2.3 - Power
LED

(red.white)

2.4 - Power
LED

(red.white)

3.2 - Power
LED

(red.white)

3.3 - Power
LED

(red.white)

Follow the Crisis Recovery instructions at

http://support.hp.com/us-en/document/
c02693833/.

If analysis of the event that caused Sure
Start recovery is desired, replace the
board and send the bad board back.
Otherwise, press this key combination to
restore BIOS and boot: Up Arrow+ Down
Arrow+ Esc.

Wait for DXE recovery to complete.

System board replacement.

If the system has an MXM module, try a
dierent MXM module. Otherwise, the
board most likely needs to be replaced.

3.4 The system board displays a
power failure (crowbar) *

System
board

5.3 The embedded controller has

5.2 The embedded controller cannot
nd valid rmware

timed out waiting for the BIOS

CAP/NUM

Blink = 5

CAP/NUM

Blink = 7 (2

BB failure)
Battery LED
Blinking = 1

Hz (3 B

failure)

CAP/NUM

Blink = 1

3.4 - Power
LED

(red.white)

5.2 - Power
LED

(red.white)

Not

implemented

System board replacement.

System board replacement.

System board replacement.

78 Chapter 7 Interpreting system validation diagnostic front panel LEDs and audible codes

8 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.

1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device

Options menu.

2. Clear the check box for Fast Boot.

3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Using Computer Setup 79

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 79.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

80 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

1. Start Computer Setup. See Starting Computer Setup on page 79.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 81.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

Using Computer Setup 81

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 79.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

82 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 83.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows 83

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

3. Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, and then enter the product name or number.

3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double­click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

84 Chapter 9 Using HP PC Hardware Diagnostics

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 85.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 85

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, enter the product name or number, select your computer, and then

select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

86 Chapter 9 Using HP PC Hardware Diagnostics

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 87

10 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 88).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows

tools on page 88).

●

Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 88).

●

Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 88).

●

Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 92.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

88 Chapter 10 Backing up, restoring, and recovering

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 90.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–

To create a recovery ash drive, use a high-quality blank USB ash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 90.

Creating HP Recovery media (select products only) 89

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 88.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 90. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 88.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 88.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 88.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 88.

90 Chapter 10 Backing up, restoring, and recovering