HP EliteBook 846 G5, EliteBook 840 G5 Maintenance And Service Manual
HP EliteBook 840 G5 Healthcare Edition
Notebook PC
HP EliteBook 846 G5 Healthcare Edition
Notebook PC
Maintenance and Service Guide
© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L12741-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Button, vents, speakers, and ngerprint reader .............................................................................. 14
Special keys ....................................................................................................................................... 15
Action keys ........................................................................................................................................ 16
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Labels ................................................................................................................................................................... 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components .............................................................................................................................. 21
Display assembly subcomponents ...................................................................................................................... 24
Cable Kit ............................................................................................................................................................... 25
Plastics Kit ........................................................................................................................................................... 26
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Solid-state drive (SSD) ...................................................................................................................... 34
Memory modules ............................................................................................................................... 35
WLAN/Bluetooth combo card ............................................................................................................ 37
WWAN module ................................................................................................................................... 39
Keyboard ........................................................................................................................................... 41
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 44
Component replacement procedures .................................................................................................................. 44
Battery ............................................................................................................................................... 45
Heat sink assembly ........................................................................................................................... 47
RTC battery ........................................................................................................................................ 50
USB board .......................................................................................................................................... 51
RJ-45 board with bracket .................................................................................................................. 52
Power button board .......................................................................................................................... 53
Speaker assembly ............................................................................................................................. 54
Fingerprint reader assembly ............................................................................................................. 55
TouchPad ........................................................................................................................................... 56
TouchPad button board ..................................................................................................................... 58
NFC module ....................................................................................................................................... 59
Smart card reader .............................................................................................................................. 60
Fan ..................................................................................................................................................... 61
System board .................................................................................................................................... 63
Display assembly ............................................................................................................................... 67
Top cover ........................................................................................................................................... 76
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 77
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 79
Using Computer Setup ......................................................................................................................................... 79
Starting Computer Setup .................................................................................................................. 79
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 79
Navigating and selecting in Computer Setup ................................................................................... 79
Restoring factory settings in Computer Setup ................................................................................. 80
Updating the BIOS ............................................................................................................................. 80
Determining the BIOS version ......................................................................................... 80
Downloading a BIOS update ........................................................................................... 81
Changing the boot order using the f9 prompt .................................................................................. 82
viii
TPM BIOS settings (select products only) ........................................................................................................... 82
Using HP Sure Start (select products only) ......................................................................................................... 82
9 Using HP PC Hardware Diagnostics ................................................................................................................ 83
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 83
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 83
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 84
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)
Installing HP PC Hardware Diagnostics Windows ............................................................................. 84
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 84
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 85
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 85
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 85
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 85
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 86
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 86
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 86
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 86
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 86
..................................................................................................... 84
10 Backing up, restoring, and recovering ......................................................................................................... 88
Using Windows tools ........................................................................................................................................... 88
Creating HP Recovery media (select products only) ........................................................................................... 88
Using HP Recovery Manager to create recovery media .................................................................... 89
Before you begin ............................................................................................................. 89
Creating the recovery media ........................................................................................... 89
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 90
Restoring and recovery ........................................................................................................................................ 90
Restoring, resetting, and refreshing using Windows tools .............................................................. 90
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 90
Recovering using HP Recovery Manager ........................................................................................... 90
Recovering using the HP Recovery partition (select products only) ................................................ 91
Recovering using HP Recovery media ............................................................................................... 91
Changing the computer boot order ................................................................................................... 92
Removing the HP Recovery partition (select products only) ............................................................ 92
11 Specications ............................................................................................................................................ 93
Computer specications ...................................................................................................................................... 93
ix
35.6-cm (14.0-in) display specications ............................................................................................................. 94
M.2 SATA solid-state drive specications ............................................................................................................ 94
M.2 PCIe solid-state drive specications ............................................................................................................ 95
12 Power cord set requirements ...................................................................................................................... 96
Requirements for all countries ............................................................................................................................ 96
Requirements for specic countries and regions ................................................................................................ 96
13 Statement of memory volatility .................................................................................................................. 98
Nonvolatile memory usage ............................................................................................................................... 101
Questions and answers ..................................................................................................................................... 103
Using HP Sure Start (select models only) .......................................................................................................... 104
14 Recycling ................................................................................................................................................ 105
Index ........................................................................................................................................................... 106
x
1 Product description
Category Description
Product Name HP EliteBook 840 G5 Healthcare Edition Notebook PC
HP EliteBook 846 G5 Healthcare Edition Notebook PC
Processors 8th-generation Intel® Core™ quad-core processors:
Intel Core i7-8650U
Intel Core i7-8550U
Intel Core i5-8350U
Intel Core i5-8250U
7th-generation Intel Core dual-core processors:
Intel Core i5-7300U
Intel Core i5-7200U
Chipset Integrated with processor
Graphics Support HD decode, DX12, HDMI 1.4b, HDCP 2.2 via HDMI/DisplayPort up to 4K @60 Hz
Both UMA and discrete congurations support three independent displays through docking stations as
follows:
●
HP Docking Station - maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz
(DisplayPort 2)
●
HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)
●
HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K
@60Hz (DisplayPort 2) with Thunderbolt
Internal graphics:
Intel HD Graphics 620
External graphics:
AMD Radeon RX 540, 2 GB of GPU memory
Panel Supports privacy lter and narrow bezel
35.6-cm (14.0-in), full high-denition (FHD)(1920×1080) UWVA, 700 nits, 72% CG, eDP+PSR, uslim,
privacy, touch enabled, high denition + infrared camera, WWAN
Chemically-strengthened Gorilla Glass 3
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support (8th generation processors)
DDR4-2133 dual channel support (7th generation processors)
Supports up to 32 GB of system RAM in the following congurations:
1
Category Description
●
32768 MB (16384 MB×2)
●
24576 MB (16384 MB×1 + 8192 MB×1)
●
20480 MB (16384 MB×1 + 4096 MB×1)
●
16384 MB (16384 MB×1 or 8192 MB×2)
●
12288 MB (8192 MB×1 + 4096 MB×1)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Primary storage M.2 solid-state drives (2280):
1 TB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
360 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, Opal 2, TLC
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Multi-array microphone (including World-Facing 3rd microphone)
Stereo speakers (2)(13mm × 38mm × 4mm)
Camera HD RGB 720p+IR
Supports WDR (Wide Dynamic Range)
Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
The following support S3/S4/S5 Wake-on-LAN: embedded NIC
The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C
Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock,
HP Elite USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
Wireless networking WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Wireless local area network (WLAN): (select models)
2 Chapter 1 Product description
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
Supports the following WLAN formats:
●
Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
Category Description
●
Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
●
Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Two WLAN antennas built into bottom of display assembly
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN
Supports WLAN/LAN/WWAN switching
Support for HP Sure Connect with Client Side Load Balancing (version 2.x)
Near-Field Communication (NFC): (select models)
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17
mm])
NFC antenna
RFID (select models)
Ritani RF IDeas HF/LF RFID Read SE Module (includes RFID antenna) with or without SE SAM (Security
Access Module to support SE SEOS and iClass credentials for reading HID/iClass card type)
HF band RFID (13.56MHz); LF band RFID (125kHz); 23 mm x 55 mm; RFID backprint in TouchPad; not
available with NFC
Wireless wide area network (WWAN): (select models)
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, congured at top of display panel)
Supports the following WWAN formats:
●
LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2
●
LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced
WWAN modules are compatible with a programmable removable eSIM
Support for WWAN after market option (AMO)
Ports USB Type-C (Thunderbolt)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 1.4
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking HP Thunderbolt Dock 120W G2
HP 3005pr USB3.0 Port Replicator
3
Category Description
HP USB-C Travel Dock
HP USB Travel Dock
HP UltraSlim Docking Station
HP USB-C Universal Dock
HP USB-C Mini Dock
HP Elite USB-C Dock G3
HP Elite 90W Thunderbolt3 Dock
HP USB-C universal Dock w/4.5mm Adapter
HP Adjustable Dual Display Stand
HP Display and Notebook Stand II
Keyboard/pointing
devices
Power requirements Battery:
Keyboard:
HP Collaboration Keyboard. Dual point, backlit, spill resistant with drain, with HP Dura Keys - privacy
Point stick:
Support for Microsoft Precision TouchPad Default Gestures
Firmware PTP (Point to Point) with Filter Driver
Support for ‘No Hybrid Mode’
TouchPad:
RFIdeas icon back-printed on TouchPad glass (select models)
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - Argentina
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
Security Security lock
4 Chapter 1 Product description
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
Power cord:
Duckhead, 2 wire plug (C7), 1 m, conventional
Duckhead, 3 wire plug (C5), 1.8 m, conventional
Duckhead, 3 wire plug (C5), 1 m, conventional
Duckhead, 3 wire plug (C5), 1.8 m, premium
Duckhead, 3 wire plug (C5), 1 m, premium
Category Description
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (landed, touch with 8x8 sensor)(select models)
FIPS Fingerprint Sensor (Landed)
Smart Card reader (active)(select models
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system Operating system version:
Windows 10 RS3
Preinstalled:
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Plus
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1703
Windows 10 Enterprise 64 LTSB 1607
Serviceability End user replaceable parts:
AC adapter
Solid-state drive
Memory module
5
Category Description
WLAN module
WWAN module
Keyboard
6 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) RJ-45 (network) jack/status lights Connects a network cable.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
●
Green (left): The network is connected.
Right 7
Component Description
●
Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C power connector and
Thunderbolt™ port with HP Sleep and Charge
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
8 Chapter 2 Components
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 9
Display
Component Description
(1) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera light(s) On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
10 Chapter 2 Components
Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your nger gestures to move the pointer or activate
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna*
(6) Radio frequency identication (RFID) tapping
area and antenna*
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
items on the screen.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
When your computer is congured with the proper single signon software, RFID allows you to sign in to your software
application using an RFID card or tag.
Keyboard area 11
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
(4) Microphone mute light
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
●
On: Microphone is o.
●
O: Microphone is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
12 Chapter 2 Components
Component Description
(7) Sharing or presenting light On: Sharing is on.
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 17.
Keyboard area 13
Button, vents, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Vents (2) Enables airow to cool internal components.
(3) Speakers (2) Produce sound.
(4) Fingerprint reader (select
products only)
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during routine
operation.
Allows a ngerprint logon to Windows, instead of a password logon.
14 Chapter 2 Components
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 17.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 16.
(5) Embedded numeric
keypad
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination with
A numeric keypad superimposed over the keyboard alphabet keys. When fn+num lk is
pressed, the keypad can be used like an external numeric keypad. Each key on the
keypad performs the function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
the fn key.
Keyboard area 15
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 15.
▲
Icon Description
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
16 Chapter 2 Components
Turns the TouchPad and TouchPad light on and o.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components turn
o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce 365®
servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Answers a call.
●
Starts a call during a 1-on-1 chat.
●
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Ends a call.
●
Declines incoming calls.
●
Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Keyboard area 17
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
18 Chapter 2 Components
Front
Component Description
(1) Power light
(2) Wireless light
(3) Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded
components.
●
O: The computer is o or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
●
On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
●
O: All integrated wireless devices are o.
NOTE: On some products, the wireless light is amber when all wireless
devices are o.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Front 19
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) Model name
(2) Serial number
(3) Product number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
20 Chapter 2 Components
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