HP EliteBook 820 G2, EliteBook 720 G2 Maintenance and Service Guide
HP EliteBook 820 G2 Notebook PC and
HP EliteBook 720 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: January 2015
Document Part Number: 791152-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
Product Name ........................................................................................................................................................ 1
Chipset ................................................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Panel ...................................................................................................................................................................... 1
Graphics ................................................................................................................................................................. 2
Memory .................................................................................................................................................................. 2
Flash cache ............................................................................................................................................................. 2
MiniCard solid-state drive ...................................................................................................................................... 2
Primary storage ..................................................................................................................................................... 3
Audio and video ..................................................................................................................................................... 3
Ethernet ................................................................................................................................................................. 4
Wireless networking .............................................................................................................................................. 4
External expansion ................................................................................................................................................ 4
Ports ....................................................................................................................................................................... 5
Docking .................................................................................................................................................................. 5
Keyboard/pointing devices .................................................................................................................................... 5
Power requirements .............................................................................................................................................. 5
Security .................................................................................................................................................................. 6
Operating system ................................................................................................................................................... 6
Serviceability ......................................................................................................................................................... 8
2 External component identication .................................................................................................................. 9
Display .................................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Right ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 12
Top ........................................................................................................................................................................ 13
TouchPad ........................................................................................................................................... 13
Lights ................................................................................................................................................. 14
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 15
Keys ................................................................................................................................................... 16
Bottom ................................................................................................................................................................. 18
Locating the serial number, product number, and model number .................................................................... 19
v
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Plastics Kit ........................................................................................................................................................... 25
Display assembly components ............................................................................................................................ 26
Mass storage devices ........................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement preliminary requirements ..................................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 33
Electrostatic discharge damage ........................................................................................................ 33
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................ 35
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures .................................................................................................................. 37
Service cover ..................................................................................................................................... 37
Battery ............................................................................................................................................... 39
Hard drive/solid-state drive .............................................................................................................. 41
WWAN module ................................................................................................................................... 44
M.2 solid-state drive ......................................................................................................................... 46
WLAN module .................................................................................................................................... 47
Memory module ................................................................................................................................ 49
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 55
Component replacement procedures .................................................................................................................. 55
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 55
RTC battery ........................................................................................................................................ 56
Top cover ........................................................................................................................................... 57
Display assembly ............................................................................................................................... 61
TouchPad ........................................................................................................................................... 68
NFC module ....................................................................................................................................... 69
Card reader board .............................................................................................................................. 70
Heat sink ............................................................................................................................................ 72
Fan ..................................................................................................................................................... 74
vi
System board .................................................................................................................................... 76
Fingerprint reader board ................................................................................................................... 79
Speaker assembly ............................................................................................................................. 80
Power button board .......................................................................................................................... 82
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 84
Determining the BIOS version ......................................................................................... 84
Downloading a BIOS update ........................................................................................... 85
Using MultiBoot ................................................................................................................................................... 86
About the boot device order ............................................................................................................. 86
Choosing MultiBoot preferences ....................................................................................................... 86
Setting a new boot order in Computer Setup ................................................................. 86
Dynamically choosing a boot device using the f9 prompt ............................................. 86
Setting a MultiBoot Express prompt .............................................................................. 87
Entering MultiBoot Express preferences ........................................................................ 87
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 88
Using Computer Setup ......................................................................................................................................... 88
Starting Computer Setup .................................................................................................................. 88
Navigating and selecting in Computer Setup ................................................................................... 88
Restoring factory settings in Computer Setup ................................................................................. 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ......................................................................................... 89
Downloading a BIOS update ........................................................................................... 90
Using MultiBoot ................................................................................................................................................... 91
About the boot device order ............................................................................................................. 91
Choosing MultiBoot preferences ....................................................................................................... 91
Setting a new boot order in Computer Setup ................................................................. 91
Dynamically choosing a boot device using the f9 prompt ............................................. 92
Setting a MultiBoot Express prompt .............................................................................. 92
Entering MultiBoot Express preferences ........................................................................ 92
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 93
Using Computer Setup ......................................................................................................................................... 93
Starting Computer Setup .................................................................................................................. 93
vii
Navigating and selecting in Computer Setup ................................................................................... 93
Restoring factory settings in Computer Setup ................................................................................. 94
Updating the BIOS ............................................................................................................................. 94
Determining the BIOS version ......................................................................................... 94
Downloading a BIOS update ........................................................................................... 95
Changing the boot order using the f9 prompt .................................................................................. 96
TPM BIOS settings (select products only) ........................................................................................................... 96
Using HP Sure Start (select products only) ......................................................................................................... 96
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 98
11 Backup and recovery in Windows 7 .............................................................................................................. 99
Creating recovery media and backups ................................................................................................................ 99
Guidelines .......................................................................................................................................... 99
Creating recovery media with HP Recovery Disc Creator ................................................................. 99
Creating recovery media ............................................................................................... 100
Backing up your information .......................................................................................................... 100
Performing a system recovery .......................................................................................................................... 101
Using the Windows recovery tools .................................................................................................. 101
Using f11 recovery tools (select models only) ............................................................................... 102
Using Windows 7 operating system media ..................................................................................... 102
12 Backup and recovery in Windows 8.1 ......................................................................................................... 104
Backing up your information ............................................................................................................................. 104
Performing a system recovery .......................................................................................................................... 104
Using the Windows recovery tools .................................................................................................. 104
Using f11 recovery tools ................................................................................................................. 105
Using Windows operating system media (purchased separately) ................................................. 106
Using Windows Refresh or Windows Reset .................................................................................... 106
Using HP Software Setup ................................................................................................................ 106
13 Backup and recovery in Windows 10 .......................................................................................................... 107
Creating recovery media and backups .............................................................................................................. 107
Creating HP Recovery media (select products only) ....................................................................... 107
Using Windows tools ......................................................................................................................................... 108
Restore and recovery ......................................................................................................................................... 109
Recovering using HP Recovery Manager ........................................................................................ 109
What you need to know before you get started ........................................................... 109
Using the HP Recovery partition (select products only) .............................................. 110
viii
Using HP Recovery media to recover ............................................................................ 110
Changing the computer boot order .............................................................................. 111
Removing the HP Recovery partition (select products only) ....................................... 111
14 Specications .......................................................................................................................................... 112
15 Statement of memory volatility ................................................................................................................ 113
Nonvolatile memory usage ............................................................................................................................... 115
Questions and answers ..................................................................................................................................... 117
Using HP Sure Start (select models only) .......................................................................................................... 118
16 Power cord set requirements .................................................................................................................... 119
Requirements for all countries .......................................................................................................................... 119
Requirements for specic countries and regions ............................................................................................. 119
17 Recycling ................................................................................................................................................ 121
Index ........................................................................................................................................................... 122
ix
x
1 Product description
Product Name
Description 720 G2
HP EliteBook 720 G2 Notebook PC ×
HP EliteBook 820 G2 Notebook PC ×
Chipset
Description 720 G2
Intel® processor controller hub (PCH), soldered on circuit (SoC) × ×
Processor
Description 720 G2
5th Generation Intel® processors:
●
●
●
Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W
Intel Core i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3 MB L3 cache, 15W
Intel Core i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
models
models
models
× ×
820 G2
models
820 G2
models
820 G2
models
Panel
●
Intel Core i7-5500U 2.4-GHz (max turbo frequency 3.0-GHz), 4-MB L3 Cache, 15W
●
Intel Core i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
Description 720 G2
12.5" high denition (HD), AntiGlare (AG), light-emitting diode (LED), SVA, 45% CG, 200 nits, eDP 1.2, at,
(1366x768)
12.5" HD AG SVA 45% CG 200 nits eDP 1.2 at (1366x768) with camera
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080)
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) with camera
12.5" FHD UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) capacitive touch enabled with camera
(includes chemically-strengthened Gorilla Glass 3 top cover)
×
models
× ×
Product Name 1
820 G2
models
Graphics
Description 720 G2
Intel HD Graphics 5500
UMA congurations support up to 3 displays through the Quest 2 Dock
Memory
Description 720 G2
Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following congurations:
●
●
●
●
●
●
16384-MB total system memory (8192 MB × 2)
12288-MB total system memory (8192 MB + 4096 MB)
8192-MB total system memory (4096 MB × 2 or 8192 MB × 1)
6144-MB total system memory (4096 MB + 2048 MB)
4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)
2048-MB total system memory (2048 MB × 1)
models
× ×
models
× ×
820 G2
models
820 G2
models
Flash cache
Description 720 G2
Support for 32-GB solid-state drive (M.2 form factor)
Intel SRT (Smart Response Technology)
MiniCard solid-state drive
Description 720 G2
256-GB solid-state drive (2260/PCIe M.2 form factor)
120-GB solid-state drive (2242/SATA-3 M.2 form factor)
models
× ×
models
× ×
820 G2
models
820 G2
models
2 Chapter 1 Product description
Primary storage
Description 720 G2
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × ×
Support for the following hard drives:
●
1-TB, 5400-rpm, SATA, 7.0-mm hard drive
●
500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●
500-GB, 7200-rpm, SED, 7.0-mm hard drive
●
500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive
●
500-GB, 5400-rpm + 8GB MLC SSHD
●
320-GB, 7200-rpm, SATA, 7.0-mm hard drive
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
512-GB, SATA-3, solid-state drive, TLC
●
512-GB, SATA-3, solid-state drive
●
512-GB, SATA-3, SED, Opal 2, solid-state drive
●
256-GB, SATA-3, SED, Opal 1, solid-state drive
●
256-GB, SATA-3, SED, Opal 2, solid-state drive
●
256-GB, SATA-3, TLC, solid-state drive
●
240-GB, SATA-3, solid-state drive
●
180-GB, SATA-3, SED, Opal 2, solid-state drive
●
180-GB, SATA-3, SED, Opal 1, solid-state drive
●
180-GB, SATA-3, solid-state drive
●
128-GB, SATA-3, solid-state drive
●
128-GB, SATA-3, TLC, solid-state drive
models
× ×
× ×
820 G2
models
●
512-GB, SATA-3, SED, Opal 2, solid-state drive ×
Audio and video
Description 720 G2
Webcam, 720p
Supports “No camera” option
Dual array microphones
Stereo speakers (2)
Realtek ALC3228 HD audio with DTS Studio sound
820 G2
models
models
× ×
Primary storage 3
Ethernet
Description 720 G2
Intel I218LM Gigabit Network Connection with iAMT
S3/S4/S5 wake on LAN
Wireless networking
Description 720 G2
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3160
●
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module
●
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module (select models only)
Two WWAN antennas built into display assembly (select models only)
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HPSA+ Mobile Broadband Module
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
models
× ×
models
× ×
× ×
× ×
× ×
820 G2
models
820 G2
models
Integrated NFC module
NFC antenna
Supports "No NFC" option
External expansion
Description 720 G2
SD media reader slot
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)
× ×
models
× ×
820 G2
models
4 Chapter 1 Product description
Ports
Description 720 G2
●
●
●
●
●
●
●
●
Docking
Description 720 G2
HP UltraSlim Docking Station
HP Docking Station
AC adapter, HP Smart Adapter
Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
DisplayPort 1.2
Docking
RJ-45 (Ethernet)
USB 3.0 charging (1)
USB 3.0 (2)
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs. standard aspect video
models
× ×
models
× ×
820 G2
models
820 G2
models
Keyboard/pointing devices
Description 720 G2
Dual point, spill-resistant (with drain) keyboard with DuraKeys, optional backlight
Touchpad Requirements: Glass with chemical etched surface, on/o button, support for 2-way scroll, Taps
enabled as default, Gestures enabled by default (2-nger scrolling, 2-nger zoom (pinch)
Power requirements
Description 720 G2
Support for the following batteries:
●
3-cell, 46-WHr, 4.15-AHr, Li-ion battery
●
3-cell, 26-WHr, 2.37-AHr, Li-ion battery
Support for the following AC adapters:
●
65-W HP Smart adapter EM
●
45-W, 2-prong, 7.4 mm, DC jack AC adapter
models
× ×
models
× ×
820 G2
models
820 G2
models
Ports 5
Description 720 G2
models
●
45-W HP Smart adapter
820 G2
models
Support for the following power cords:
●
●
●
Security
Description 720 G2
Support for the following:
●
●
●
●
●
●
3-wire plug, 1.0 m
3-wire plug, 1.8 m
2-wire plug, 1.0 m
Fingerprint reader
Support for “No ngerprint reader” option
Security Lock
Integrated smart card reader (active)
Trusted Platform Module (TPM) 1.2 (Inneon; soldered down)
× ×
models
× ×
820 G2
models
Operating system
Description 720 G2
Preinstalled:
●
Windows® 10 Home 64
●
Windows 10 Home 64 Single Language
●
Windows 10 Home 64 Chinese Market
●
Windows 10 Home 64 Chinese Market – CPPP
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Single Language
●
Windows 10 Home 64 High-end Chinese Market
●
Windows 10 Professional 64
●
Windows 10 Professional 64 Downgrade Windows 7 32
●
Windows 10 Professional 64 Downgrade Windows 7 64
●
Windows 8.1 Chinese Market 64-bit (available only with People's Republic of China country localization)
●
Windows 8.1 Emerging Market 64-bit
●
Windows 8.1 Multi-language 64-bit
models
×
820 G2
models
6 Chapter 1 Product description
Description 720 G2
models
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit–MSNA
●
Windows 8.1 Core for Higher Education (ML)
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Professional 64-bit–MSNA
●
Windows 8.1 Professional for Education 64-bit
●
Windows 7 Professional 32-bit, Service Pack 1 (available only if 4096-MB of total system memory
[4096-MB × 1] or less is selected)
●
Windows 7 Professional 64-bit, Service Pack 1
●
Windows 7 Professional 64-bit, Service Pack 1–MSNA
●
Ubuntu Linux (not available with WWAN or touch)
●
Ubuntu Kylin Linux (not available with WWAN or touch)
●
NeoKylin Linux 32 bit (not available with WWAN or touch)
●
FreeDOS 2.0
Restore Media–DRDVD:
●
Windows 10 (available with any Windows 10 operating system, required with any Windows 10
Professional downgrade operating system)
●
Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows 8.1
Professional downgrade operating system)
●
Windows 7 (available with any Windows 7 or Windows 8.1 Professional downgrade operating system)
Restore Media–OSDVD:
●
Windows 10 OSDVD Downgrade RTF
●
Windows 8.1 Professional (Update) 64-bit
●
Windows 7 Professional 64-bit (available with any Windows 7 or Windows 8.1 Professional downgrade
operating system)
●
Windows 7 Professional 32-bit (available with any Windows 7 or Windows 8.1 Professional downgrade
operating system)
Restore Media–SRDVD:
●
Ubuntu Linux
●
Ubuntu Kylin Linux
●
SRDVD Neokylin Linux
820 G2
models
Certied:
●
Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64
●
Windows 8.1 Professional 64
Operating system 7
Description 720 G2
●
Windows 8.1 Multi-language 64
●
Windows 8.1 Emerging Markets 64
●
Windows 8.1 Chinese Market 64
●
Windows 7 Enterprise 64
●
Windows 7 Enterprise 32
Serviceability
models
820 G2
models
Description 720 G2
models
End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
●
Keyboard
●
Memory module
●
Solid-state drive
●
WLAN module
●
WWAN module
●
M.2 (NGFF) Flash cache / SSD
× ×
820 G2
models
8 Chapter 1 Product description
2 External component identication
Display
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
Display 9
Front
Component Description
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) AC adapter/Battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
10 Chapter 2 External component identication
Component Description
●
O: The battery is fully charged.
Right
(4) Hard drive light
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones, earbuds, or a
headset. Also connects an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP Support
Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication
area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in (microphone).
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(2) DisplayPort Connects an optional digital display device, such as a high-performance
monitor or projector.
(3) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive,
printer, scanner or USB hub.
Right 11
Left
Component Description
(4) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
(5) RJ-45 (network) jack/lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) Power connector Connects an AC adapter.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vents Enable airow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
12 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Top
TouchPad
Component Description
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Smart card reader Supports optional smart cards.
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
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Lights
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light
(4) Microphone mute light
(5) Num lock light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Mute light
14 Chapter 2 External component identication
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of
unsaved information.
If the computer has stopped responding and Windows shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o the
computer.
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at
the factory. Rapid Start Technology allows your computer to resume quickly from
inactivity.
To learn more about your power settings, see your power options:
Windows 7: Select Start > Control Panel > System and Security > Power Options.
Windows 8.1: From the Start screen, type power, select Power and sleep settings,
and then select Power and sleep from the list of applications.
Windows 10: Type power in the taskbar search box, and then select Power and
sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
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Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
Keys
(5) Fingerprint reader (select
models only)
Allows a ngerprint logon to Windows, instead of a password logon.
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with a
(3) Windows key Windows 7: Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in combination with the
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad.
16 Chapter 2 External component identication
function key or the esc key.
Windows 8.1: Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows key again will return you to the previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
fn key.
Each key on the keypad performs the function indicated by the icon in the upperright corner of the key.
Component Description
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination with
the fn key.
Alternates between the navigational and numeric functions on the embedded
numeric keypad.
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Bottom
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
(1) Accessory battery connector (select models
only)
(2) Service door Provides access to the hard drive bay, the wireless LAN
Connects an optional accessory battery.
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant.
To access Help and Support in Windows 7, select Start >
Help and Support.
To access HP Support Assistant in Windows 8.1, from the
Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
18 Chapter 2 External component identication
Component Description
(3) Service door release latch Releases the service door.
(4) Service door release lock Locks the service door.
(5) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Locating the serial number, product number, and model number
The serial number, product number, and model number of your computer are located on the rear of the
computer. You may need the information when you travel internationally or when you contact support.
Locating the serial number, product number, and model number 19
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
20 Chapter 3 Illustrated parts catalog
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