HP EliteBook 820 G1, EliteBook 725 G2, EliteBook 720 G1, EliteBook 720 G1s Maintenance and Service Guide
HP EliteBook 820 G1 Notebook PC and
HP EliteBook 725 G2 Notebook PC and HP
EliteBook 720 G1 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Fourth Edition: May 2015
Third Edition: May 2014
Second Edition: March 2014
First Edition: September 2013
Document Part Number: 723686-004
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
Product Name ........................................................................................................................................................ 1
Chipset ................................................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Panel ...................................................................................................................................................................... 2
Graphics ................................................................................................................................................................. 2
Memory .................................................................................................................................................................. 3
Flash cache ............................................................................................................................................................. 3
MiniCard solid-state drive ..................................................................................................................................... 3
Primary storage ..................................................................................................................................................... 3
Audio and video ..................................................................................................................................................... 5
Ethernet ................................................................................................................................................................. 5
Wireless networking .............................................................................................................................................. 5
External expansion ................................................................................................................................................ 6
Ports ....................................................................................................................................................................... 6
Docking .................................................................................................................................................................. 7
Keyboard/pointing devices .................................................................................................................................... 7
Power requirements .............................................................................................................................................. 7
Security .................................................................................................................................................................. 7
Operating system .................................................................................................................................................. 8
Serviceability ....................................................................................................................................................... 11
2 External component identification ............................................................................................................... 12
Display ................................................................................................................................................................. 12
Buttons and fingerprint reader (select models only) ......................................................................................... 13
Keys ...................................................................................................................................................................... 14
Lights ................................................................................................................................................................... 15
TouchPad ............................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Left side ............................................................................................................................................................... 18
Right side ............................................................................................................................................................. 19
Bottom ................................................................................................................................................................. 20
3 Illustrated parts catalog .............................................................................................................................. 21
Locating the serial number, product number, and model number .................................................................... 21
Computer major components ............................................................................................................................. 22
vii
Display assembly components ........................................................................................................................... 35
Plastics Kit ........................................................................................................................................................... 38
Mass storage devices .......................................................................................................................................... 39
Miscellaneous parts ............................................................................................................................................. 40
Sequential part number listing ........................................................................................................................... 43
4 Removal and replacement preliminary requirements ..................................................................................... 62
Tools required ...................................................................................................................................................... 62
Service considerations ........................................................................................................................................ 62
Plastic parts ....................................................................................................................................... 62
Cables and connectors ...................................................................................................................... 63
Drive handling ................................................................................................................................... 63
Grounding guidelines ........................................................................................................................................... 63
Electrostatic discharge damage ....................................................................................................... 63
Packaging and transporting guidelines ......................................................................... 65
Workstation guidelines ................................................................................ 65
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 67
Component replacement procedures ................................................................................................................. 67
Service cover ..................................................................................................................................... 67
Battery ............................................................................................................................................... 69
Hard drive .......................................................................................................................................... 71
WWAN module ................................................................................................................................... 74
Solid-state drive ................................................................................................................................ 76
WLAN module .................................................................................................................................... 78
Memory module ................................................................................................................................ 80
Keyboard ........................................................................................................................................... 81
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 88
Component replacement procedures ................................................................................................................. 88
RTC battery ........................................................................................................................................ 88
Top cover ........................................................................................................................................... 89
Display assembly .............................................................................................................................. 93
TouchPad ......................................................................................................................................... 100
Card reader board ........................................................................................................................... 101
Heat sink .......................................................................................................................................... 103
Fan ................................................................................................................................................... 105
System board .................................................................................................................................. 107
Fingerprint reader board ................................................................................................................. 115
Speaker assembly ........................................................................................................................... 116
viii
Power button board ........................................................................................................................ 118
7 Computer Setup (BIOS) ............................................................................................................................... 119
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................ 119
Using Computer Setup .................................................................................................................... 119
Starting Computer Setup .............................................................................................. 119
Navigating and selecting in Computer Setup ............................................................... 119
Restoring factory settings in Computer Setup ............................................................ 121
Updating the BIOS ......................................................................................................... 121
Determining a BIOS version ....................................................................... 121
Downloading a BIOS update for Windows 8 .............................................. 122
Using MultiBoot ............................................................................................................................... 122
About the boot device order ......................................................................................... 122
Choosing MultiBoot preferences .................................................................................. 123
Setting a new boot order in Computer Setup ............................................ 123
Dynamically choosing a boot device using the f9 prompt ........................ 123
Setting a MultiBoot Express prompt .......................................................... 124
Entering MultiBoot Express preferences ................................................... 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 124
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 126
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................ 127
Using Computer Setup .................................................................................................................... 127
Starting Computer Setup .............................................................................................. 127
Navigating and selecting in Computer Setup ............................................................... 127
Restoring factory settings in Computer Setup ............................................................ 128
Updating the BIOS ......................................................................................................... 129
Determining a BIOS version ....................................................................... 129
Downloading a BIOS update for Windows 7 .............................................. 129
Using MultiBoot ............................................................................................................................... 130
About the boot device order ......................................................................................... 130
Choosing MultiBoot preferences .................................................................................. 130
Setting a new boot order in Computer Setup ............................................ 130
Dynamically choosing a boot device using the f9 prompt ........................ 131
Setting a MultiBoot Express prompt .......................................................... 131
Entering MultiBoot Express preferences ................................................... 131
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 132
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 133
Linux – Computer Setup (BIOS) and Advanced System Diagnostics ................................................................ 134
Starting Computer Setup ................................................................................................................ 134
Using Computer Setup .................................................................................................................... 134
Navigating and selecting in Computer Setup ............................................................... 134
ix
Restoring factory settings in Computer Setup ............................................................ 135
Updating the BIOS ........................................................................................................................... 136
Determining the BIOS version ...................................................................................... 136
Downloading a BIOS update ......................................................................................... 136
Using Advanced System Diagnostics .............................................................................................. 137
8 Specifications ........................................................................................................................................... 138
9 Backup and recovery .................................................................................................................................. 139
Windows 8 ......................................................................................................................................................... 139
Backing up your information .......................................................................................................... 139
Performing a system recovery ....................................................................................................... 140
Using the Windows recovery tools ............................................................................... 141
Using f11 recovery tools .............................................................................................. 142
Using Windows 8 operating system media (purchased separately) ........................... 142
Using Windows Refresh for quick and easy recovery .................................................. 143
Remove everything and reinstall Windows ................................................................. 143
Using HP Software Setup .............................................................................................. 144
Windows 7 ......................................................................................................................................................... 144
Creating recovery media with HP Recovery Disc Creator ............................................................... 145
Creating recovery media .............................................................................................. 145
Backing up your information .......................................................................................................... 145
Performing a system recovery ....................................................................................................... 146
Using the Windows recovery tools ............................................................................... 147
Using f11 recovery tools .............................................................................................. 148
Using a Windows 7 operating system DVD (purchased separately) ........................... 149
Linux .................................................................................................................................................................. 150
Creating backups ............................................................................................................................. 150
Backing up your information .......................................................................................................... 150
Performing a system recovery ....................................................................................................... 151
Remove everything and reinstall SLED .......................................................................................... 151
10 Statement of Volatility ............................................................................................................................ 153
Non-volatile memory usage ............................................................................................................................. 154
Questions and answers ..................................................................................................................................... 157
Using HP Sure Start (select models only) ......................................................................................................... 159
11 Power cord set requirements .................................................................................................................... 160
Requirements for all countries ......................................................................................................................... 160
Requirements for specific countries and regions ............................................................................................. 160
x
12 Recycling ................................................................................................................................................ 162
Index ........................................................................................................................................................... 163
xi
xii
1 Product description
Product Name
Description HP EliteBook 725 G2
HP EliteBook 725 G2 Notebook PC ×
HP EliteBook 820 G1 Notebook PC ×
Chipset
Description HP EliteBook 725 G2
AMD® A76M fusion controller hub (FCH) ×
Intel® processor controller hub (PCH), soldered on circuit (SoC) ×
Processor
Description HP EliteBook 725 G2
●
AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30-GHz)
quad core processor (4.00-MB L2 cache, 19 W)
●
AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad
core processor (4.00-MB L2 cache, 19 W)
●
AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual
core processor (1.00-MB L2 cache, 17 W)
Notebook PC
Notebook PC
Notebook PC
×
HP EliteBook 820 G1
Notebook PC
HP EliteBook 820 G1
Notebook PC
HP EliteBook 820 G1
Notebook PC
●
Intel Core® i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz)
processor (4.00-MB L3 cache, 15 W)
●
Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz)
processor (4.00-MB L3 cache, 15 W)
●
Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz)
processor (4.00-MB L3 cache, 15 W)
●
Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz)
processor (3.00-MB L3 cache, 15 W
●
Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz)
processor (3.00-MB L3 cache, 15 W)
●
Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)
processor (3.00-MB L3 cache, 15 W)
●
Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz)
processor (3.00-MB L3 cache, 15 W)
×
Product Name 1
Panel
Description HP EliteBook 725 G2
●
Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache,
15 W)
●
Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache,
15 W)
Notebook PC
HP EliteBook 820 G1
Notebook PC
Description HP EliteBook 725 G2
●
●
●
●
Graphics
Description HP EliteBook 725 G2
AMD Graphics: Radeon® R6 Graphics on computer models
equipped with an A10 Pro-7350B processor; Radeon R5 Graphics
on computer models equipped with an A8 Pro-7150B processor;
Radeon R4 Graphics on computer models equipped with an
A6 Pro-7050B processor
Universal memory architecture (UMA) graphics
Support for dual-display ports through the HP 2013 UltraSlim
Docking Station
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station
12.5-in, Premium AntiGlare (AG), full high-definition (FHD),
light-emitting diode (LED), 1920×1080, UWVA, typical
brightness: 300 nits, ultraslim (1.2-mm), 50% CG, eDP
display panel with and without webcam
12.5-in, AG, HD, LED, 1366×768, SVA, typical brightness: 200
nits, ultraslim (1.2-mm), 45% CG, eDP display panel with and
without webcam
12.5-in, Premium AntiGlare (AG), high-definition HD, lightemitting diode (LED), 1366×768, UWVA, typical brightness:
300 nits, ultraslim (1.2-mm), 50% CG, eDP display panel with
and without webcam
12.5-in, AG, HD, LED, 1366×768, SVA, typical brightness: 200
nits, ultraslim (1.2-mm), 45% CG, eDP display panel with and
without webcam
Notebook PC
×
×
Notebook PC
×
HP EliteBook 820 G1
Notebook PC
HP EliteBook 820 G1
Notebook PC
Intel Graphics: Intel HD Graphics 4400
UMA graphics
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station
2 Chapter 1 Product description
×
Memory
Description HP EliteBook 725 G2
Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the
following configurations:
●
16384-MB total system memory (8192 MB × 2; not available
with Windows 7 32-bit operating system, available with
Windows 7 downgrade)
●
12288-MB total system memory (8192 MB + 4096 MB)
●
8192-MB total system memory (4096 MB × 2 or 8192 MB × 1;
not available with Windows 7 32-bit operating system,
available with Windows 7 downgrade)
●
6144-MB total system memory (4096 MB + 2048 MB)
●
4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)
●
2048-MB total system memory (2048 MB × 1)
Flash cache
Description HP EliteBook 725 G2
HP EliteBook 820 G1
Notebook PC
××
Notebook PC
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for 32-GB solid-state drive (2242/DS M.2 form factor)
Intel SRT (Smart Response Technology)
Not supported with solid-state drive or self-encrypted drive (SED)
hard drive
MiniCard solid-state drive
Description HP EliteBook 725 G2
120-GB solid-state drive (2242/DS M.2 form factor)
Not supported if 32-GB flash cache is selected
Set as primary storage if selected
Primary storage
Description HP EliteBook 725 G2
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and
9.5-mm (.37-in) thickness
×
HP EliteBook 820 G1
Notebook PC
×
Notebook PC
××
Notebook PC
HP EliteBook 820 G1
Notebook PC
Memory 3
Description HP EliteBook 725 G2
Notebook PC
Support for Serial ATA Support for 3D DriveGuard
hard drive protection
Support toolless removal
HP EliteBook 820 G1
Notebook PC
Support for the following hard drive:
●
1-TB, 5400-rpm, SATA, 7.0-mm hard drive
Support for the following hard drives:
●
500-GB, 5400-rpm, SATA, 7.0-mm hard drive
●
500-GB, 5400-rpm, SATA, locked, 7.0-mm hard drive
Support for the following hard drives:
●
500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●
500-GB, 7200-rpm, SED, 7.0-mm hard drive
●
500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive
●
320-GB, 7200-rpm, SATA, 7.0-mm hard drive
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
256-GB, SATA-3, SED, Opal 2, solid-state drive
●
256-GB, SATA-3, SED, Opal 1, solid-state drive
●
240-GB, SATA-3, solid-state drive
●
180-GB, SATA-3, SED, Opal 1, solid-state drive
●
180-GB, SATA-3, solid-state drive
●
128-GB, SATA-3, solid-state drive
×
×
××
×
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
512-GB, SATA-3, solid-state drive
●
256-GB, SATA-3, SED, Opal 2, solid-state drive
●
256-GB, SATA-3, Opal 2, locked, solid-state drive
●
256-GB, SATA-3, SED solid-state drive
●
240-GB, SATA-3, solid-state drive
●
180-GB, SATA-3, SED, Opal 1, solid-state drive
●
180-GB, SATA-3, solid-state drive
●
128-GB, SATA-3, locked, Opal 2, solid-state drive
●
128-GB, SATA-3, locked, solid-state drive
●
128-GB, SATA-3, solid-state drive
●
120-GB, mSATA-3, SED solid-state drive
●
32-GB, SATA-3, solid-state drive
×
4 Chapter 1 Product description
Audio and video
Description HP EliteBook 725 G2
Webcam, 720p
Dual array microphones
Stereo speakers
HD audio with DTS Studio sound
Ethernet
Description HP EliteBook 725 G2
Realtek RTL8111EP 10/100/1000 Ethernet with DASH support
S3/S4/S5 wake on LAN
Intel I218LM 10/100/1000 Ethernet with iAMT
Intel I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
HP EliteBook 820 G1
Notebook PC
××
Notebook PC
×
×
Notebook PC
HP EliteBook 820 G1
Notebook PC
Wireless networking
Description HP EliteBook 725 G2
Integrated wireless local area network (WLAN) options by way of
wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Atheros AR9485 802.11 b/g/n WiFi Adapter
●
Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter,
Broadcom Bluetooth 4.0 Adapter
●
Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0
Combo Adapter
Support for the following WLAN formats:
●
Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi +
Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi +
Bluetooth 4.0 WLAN module
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi
+ Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi
+ Bluetooth 4.0 Combo Adapter
HP EliteBook 820 G1
Notebook PC
××
×
×
Notebook PC
Audio and video 5
Description HP EliteBook 725 G2
●
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi
Adapter
Notebook PC
HP EliteBook 820 G1
Notebook PC
Integrated wireless wide area network (WWAN) options by way of
wireless module (select models only)
Two WWAN antennas built into display assembly
(select models only)
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HPSA+ Mobile Broadband Module
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4226 LTE/HSPA+4G Module
●
HP lt4225 LTE/EV-DO 4G Module
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
External expansion
Description HP EliteBook 725 G2
××
×
×
HP EliteBook 820 G1
Notebook PC
Notebook PC
Ports
SD media reader slot
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)
Description HP EliteBook 725 G2
●
AC adapter, HP Smart (4.5-mm barrel)
●
Audio-in (mono microphone)/audio-out (stereo headphone)
combo jack
●
DisplayPort 1.2
●
Docking
●
RJ45 (Ethernet)
●
USB 3.0 charging (1)
●
USB 3.0 (2)
××
Notebook PC
××
HP EliteBook 820 G1
Notebook PC
6 Chapter 1 Product description
Description HP EliteBook 725 G2
●
Docking
VGA (Dsub 15 pin) supporting: 1920×1200 external
resolution @ 75 Hz, hot plug and unplug and autodetection
for correct output to wide-aspect vs. standard aspect video
Notebook PC
HP EliteBook 820 G1
Notebook PC
Description HP EliteBook 725 G2
HP 2013 UltraSlim Docking Station × ×
Keyboard/pointing devices
Description HP EliteBook 725 G2
Dual point, spill-resistant (with drain) keyboard with DuraKeys,
function keys and optional backlightFunction Keys:
Touchpad Requirements: Glass with chemical etched surface, on/
off button, support for 2-way scroll, Taps enabled as default,
Gestures enabled by default (2-finger scrolling, 2-finger zoom
(pinch)
Power requirements
Description HP EliteBook 725 G2
HP EliteBook 820 G1
Notebook PC
Notebook PC
××
Notebook PC
Notebook PC
HP EliteBook 820 G1
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery
and 3-cell, 26-WHr, 2.50-AHr, Li-ion battery
Support for the following AC adapters:
●
●
●
Security
Description HP EliteBook 725 G2
Support for the following:
●
●
65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm)
65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm)
45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm)
Fingerprint reader
Full-volume encryption
××
HP EliteBook 820 G1
Notebook PC
××
Notebook PC
Docking 7
Description HP EliteBook 725 G2
●
Integrated Smart Card reader (active)
●
Preboot authentication (password, Smart Card)
●
Support Security Lock
●
Trusted Platform Module (TPM) 1.2 (Infineon;
soldered down)
●
Trusted Platform Module (TPM) 1.2 (Infineon;
soldered down)
Operating system
Notebook PC
HP EliteBook 820 G1
Notebook PC
Description HP EliteBook 725 G2
Preinstalled:
●
Microsoft® Windows® 8.1 Chinese Market 64-bit (available
only with People's Republic of China country localization)
●
Microsoft Windows 8.1 Emerging Market 64-bit
●
Microsoft Windows 8.1 Multi-language 64-bit
●
Microsoft Windows 8.1 Professional 64-bit DPK with
Windows 7 Professional 64-bit Image
●
Microsoft Windows 8.1 Professional 64-bit DPK with
Windows 7 Professional 64-bit–MSNA
●
Microsoft Windows 8.1 Professional 64-bit DPK with
Windows 7 Professional 32-bit image
●
Microsoft Windows 8.1 Professional 64-bit DPK with
Windows 7 Professional 32-bit–MSNA
●
Microsoft Windows 7 Home Basic 32-bit, Service Pack 1
(available only if 4096-MB of total system memory [4096MB × 1] or less is selected)
●
Microsoft Windows 7 Home Premium 64-bit, Service Pack 1
●
Microsoft Windows 7 Professional 32-bit, Service Pack 1
(available only if 4096-MB of total system memory [4096MB × 1] or less is selected)
●
Microsoft Windows 7 Professional 64-bit, Service Pack 1
●
Microsoft Windows 7 Professional 32-bit, Service Pack 1
(available only if 4096-MB of total system memory [4096MB × 1] or less is selected)
●
Ubuntu Linux
●
FreeDOS 2.0
Restore Media–DRDVD:
●
Microsoft Windows 8.1 (available with any Windows 8.1
operating system, required with any Windows 8.1
Professional downgrade operating system)
Notebook PC
×
HP EliteBook 820 G1
Notebook PC
8 Chapter 1 Product description
Description HP EliteBook 725 G2
●
Microsoft Windows 7 (available with any Windows 7 or
Windows 8 Professional downgrade operating system)
Notebook PC
HP EliteBook 820 G1
Notebook PC
Description HP EliteBook 725 G2
Restore Media–SRDVD: Ubuntu Linux
OSDVD:
●
Microsoft Windows 8.1 64-bit (for service only)
●
Microsoft Windows 8.1 CS 64-Bit (for service only)
●
Microsoft Windows 8.1 Emerging Markets 64-Bit
(for service only)
●
Microsoft Windows 8.1 Professional 64-bit (include in
Windows 8.1 downgrade operating system AVs only; do not
include for Asia/Pacific countries or regions or the People's
Republic of China)
●
Microsoft Windows 7 Home Basic 32-bit (available with any
Windows 7 Home Basic localization except Asia/Pacific
countries/regions or the People's Republic of China)
●
Microsoft Windows 7 Home Premium 64-bit (available with
any Windows 7 HP operating system except Asia/Pacific
countries/regions or the People's Republic of China)
●
Microsoft Windows 7 Home Premium 32-bit (available with
any Windows 7 HP operating system except Asia/Pacific
countries/regions or the People's Republic of China)
●
Microsoft Windows 7 Professional 64-bit (available with any
Windows 7 Professional or Windows 8.1 Professional
downgrade localization except Asia/Pacific countries or
regions or the People's Republic of China)
●
Microsoft Windows 7 Professional 32-bit (available with any
Windows 7 Professional or Windows 8.1 Professional
downgrade localization except Asia/Pacific countries/regions
or the People's Republic of China)
Certified: Microsoft WHQL
Notebook PC
×
HP EliteBook 820 G1
Notebook PC
Web-only Support:
●
Microsoft Windows 8.1 Enterprise 64-bit
●
Microsoft Windows 7 Enterprise 64-bit
●
Microsoft Windows 7 Enterprise 32-bit
Description HP EliteBook 725 G2
Notebook PC
Preinstalled: ×
HP EliteBook 820 G1
Notebook PC
Operating system 9
Description HP EliteBook 725 G2
●
Microsoft Windows 8.1 and 8 Chinese Market 64-bit (only
available with People's Republic of China
country localization)
●
Microsoft Windows 8.1 and 8 Emerging Market 64-bit
●
Microsoft Windows 8.1 and 8 Multi-language 64-bit
●
Microsoft Windows 8.1 and 8 Professional 64-bit
●
Microsoft Windows 8.1 and 8 Professional 64-bit DPK with
Microsoft Windows 7 Professional 64- and 32-bit image
●
Microsoft Windows 8 Professional 64-bit DPK with Microsoft
Windows 7 Professional 64- and 32-bit image–MSNA
●
Microsoft Windows 8 Professional 64-bit–MSNA
●
Microsoft Windows 7 Home Basic 32-bit
●
Microsoft Windows 7 Home Premium 64- and 32-bit
●
Microsoft Windows 7 Professional 64- and 32-bit
●
Microsoft Windows 7 Professional 64- and 32-bit–MSNA
(only in Asia/Pacific countries and regions and
the People's Republic of China)
●
FreeDOS 2.0
●
SuSE Linux Enterprise (SLED 11, Service Pack 2, 64-bit; not
available on computer models equipped with WWAN
capability)
Restore Media–DRDVD:
●
DRDVD Microsoft Windows 8.1 (available with any Windows
8.1 operating system; required with any Windows 8.1
downgrade operating system)
●
DRDVD Microsoft Windows 8 (available with any Windows 8
operating system; required with any Windows 8 downgrade
operating system)
●
Microsoft Windows 7 (available with any Windows 7 or
Windows 8 downgrade operating system)
●
SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit;
available only with FreeDOS 2.0 and SuSE)
Notebook PC
HP EliteBook 820 G1
Notebook PC
Description HP EliteBook 725 G2
Restore Media–OSDVD:
●
Microsoft Windows 8.1 and 8 Professional 64-bit (include in
Windows 8.1 and 8 downgrade operating system AV only; do
not include for Asia/Pacific countries or regions or
the People's Republic of China)
●
Microsoft Windows 8 64-bit (for service only)
●
Microsoft Windows 8 Country Specific 64-bit
(for service only)
10 Chapter 1 Product description
HP EliteBook 820 G1
Notebook PC
×
Notebook PC
Description HP EliteBook 725 G2
●
Microsoft Windows 8 Emerging Market 64-bit
(for service only)
●
Microsoft Windows 7 Home Basic 32-bit (available with any
Microsoft Windows 7 Home Basic localization except for
Asia/Pacific countries or regions or
the People's Republic of China)
●
Microsoft Windows 7 Home Premium 64- and 32-bit
(available with any Microsoft Windows 7 Professional or
Microsoft Windows 8 downgrade localization except for Asia/
Pacific countries or regions or the People's Republic of China)
●
Microsoft Windows 7 Professional 64- and 32-bit (available
with any Microsoft Windows 7 Professional or Microsoft
Windows 8 downgrade localization except for Asia/Pacific
countries or regions or the People's Republic of China)
Certified:
●
Microsoft WHQL
●
SuSE Linux Enterprise (SLED, service pack 2, 64-bit
Web-only Support:
●
Microsoft Windows 8.1 Chinese market 64-bit
●
Microsoft Windows 8.1 Emerging market 64-bit
●
Microsoft Windows 8.1 Multi-Language 64-bit
●
Microsoft Windows 8.1 Enterprise 64-bit
●
Microsoft Windows 8.1 Pro 64-bit
●
Microsoft Windows 7 Ultimate 64- and 32-bit
●
Microsoft Windows 7 Enterprise 64- and 32-bit
Notebook PC
HP EliteBook 820 G1
Notebook PC
Serviceability
Description HP EliteBook 725 G2
End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
●
Keyboard
●
Memory module
●
Solid-state drive
●
WLAN module
●
WWAN module
HP EliteBook 820 G1
Notebook PC
××
Notebook PC
Serviceability 11
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks.
NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem
(either DSL or cable) (purchased separately), high-speed Internet service, purchased
from an Internet service provider, and a wireless router (purchased separately).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks.
(3) Internal microphones Record sound.
(4) Webcam light
(select models only)
(5) Webcam
(select models only)
(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. These notices are located in Help and Support.
On: The webcam is in use.
Records video and captures still photographs.
To use the webcam, select Start > All Programs > Communication and Chat > HP
Webcam.
NOTE: The internal display switch is not visible from the outside of the computer.
12 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Item Component Description
(1) Power button
(2) Speakers Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader
(select models only)
●
When the computer is off, press the button to turn on the computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to exit Hibernation.
If the computer has stopped responding and Microsoft Windows shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings:
●
Select Start > Control Panel > System and Security > Power Options.
●
For more information, see the HP Notebook Reference Guide.
Allows a fingerprint logon to Windows, instead of a password logon.
Buttons and fingerprint reader (select models only) 13
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with a
function key, the num lk key, the esc key, or other keys.
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each
key on the keypad performs the function indicated by the icon in the upper-right
corner of the key.
(6) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the
fn key. Alternates between the navigational and numeric functions on the integrated
numeric keypad.
14 Chapter 2 External component identification
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on.
(3) Microphone mute light On: Microphone is muted.
(4) Num lock light On: Num lock is on.
(5) Wireless light
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a wireless local area network
(WLAN) device, is on.
●
Amber: All wireless devices are off.
●
Off: Computer sound is on.
●
Amber: Computer sound is off.
Lights 15
TouchPad
Item Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
16 Chapter 2 External component identification
Front
Item Component Description
(1) Wireless light The wireless connection is on.
(2) Power light
(3) AC adapter/battery light
(4) Hard drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external power and the battery is charged
from 0 to 90 percent.
●
White: The computer is connected to external power and the battery is charged
from 90 to 99 percent.
●
Blinking amber: A battery that is the only available power source has reached a
low battery level. When the battery reaches a critical battery level, the battery
light begins blinking rapidly.
●
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference
Guide.
Front 17
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vents (2) Enable airflow to cool internal components.
(3) External VGA monitor port Connects an external VGA monitor or projector.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and off during routine
operation.
(4) USB 3.0 charging port Connects an optional USB device. The USB charging port can also charge select models
(5) Smart card reader Supports optional smart cards.
of cell phones and MP3 players, even when the computer is off.
NOTE: A USB charging port (also referred to as a powered USB port) allows you to
charge connected USB devices. Standard USB ports will not charge all USB devices or
will charge using a low current. Some USB devices require power and require you to
use a powered port.
18 Chapter 2 External component identification
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