HP EliteBook 745 G2, EliteBook 755 G2 Maintenance and Service Guide
HP EliteBook 745 G2 Notebook PC
HP EliteBook 755 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2014–2015 HP Development
Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel is a trademark of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See for
http://www.microsoft.com details.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to http://
www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow
the on-screen instructions.
Third Edition: August 2015
First Edition: June 2014
Document Part Number: 764419-003
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts
on page 45 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 60 can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 20
Display assembly subcomponents ...................................................................................................................... 25
HP EliteBook 745 models .................................................................................................................. 25
HP EliteBook 755 models .................................................................................................................. 27
Mass storage devices ........................................................................................................................................... 29
Plastics Kit ........................................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................................. 31
Sequential part number listing ........................................................................................................................... 32
4 Removal and replacement procedures preliminary requirements .................................................................... 40
Tools required ...................................................................................................................................................... 40
Service considerations ......................................................................................................................................... 40
Plastic parts ....................................................................................................................................... 40
Cables and connectors ...................................................................................................................... 40
Drive handling ................................................................................................................................... 41
Grounding guidelines ........................................................................................................................................... 41
Electrostatic discharge damage ........................................................................................................ 41
Packaging and transporting guidelines .......................................................................... 43
Workstation guidelines ................................................................................ 43
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 45
Component replacement procedures .................................................................................................................. 45
Service door ....................................................................................................................................... 45
Battery ............................................................................................................................................... 47
Hard drive .......................................................................................................................................... 48
Memory module ................................................................................................................................ 50
WWAN module ................................................................................................................................... 52
WLAN module .................................................................................................................................... 54
Keyboard ........................................................................................................................................... 56
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 60
Component replacement procedures .................................................................................................................. 60
Display panel (non-touch) ................................................................................................................. 60
RTC battery ........................................................................................................................................ 64
Internal base enclosure ..................................................................................................................... 65
Internal base enclosure (HP EliteBook 745 models) ...................................................... 65
Internal base enclosure (HP EliteBook 755 models) ...................................................... 68
Fan ..................................................................................................................................................... 71
Card reader board .............................................................................................................................. 72
VGA/USB board .................................................................................................................................. 74
Heat sink ............................................................................................................................................ 76
Power button board .......................................................................................................................... 78
Fingerprint reader assembly ............................................................................................................. 80
System board .................................................................................................................................... 82
Speaker assembly ............................................................................................................................. 87
Display assembly ............................................................................................................................... 89
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 95
Using Computer Setup ......................................................................................................................................... 95
Starting Computer Setup .................................................................................................................. 95
Navigating and selecting in Computer Setup ................................................................................... 95
Restoring factory settings in Computer Setup ................................................................................. 96
Updating the BIOS ............................................................................................................................. 97
Determining the BIOS version ......................................................................................... 97
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 98
Using Computer Setup ......................................................................................................................................... 98
Starting Computer Setup .................................................................................................................. 98
Navigating and selecting in Computer Setup ................................................................................... 98
Restoring factory settings in Computer Setup ................................................................................. 99
viii
Updating the BIOS ............................................................................................................................. 99
Determining the BIOS version ......................................................................................... 99
Downloading a BIOS update ......................................................................................... 100
Using MultiBoot ................................................................................................................................................. 101
About the boot device order ........................................................................................................... 101
Choosing MultiBoot preferences ..................................................................................................... 101
Setting a new boot order in Computer Setup ............................................................... 101
Dynamically choosing a boot device using the f9 prompt ........................................... 102
Setting a MultiBoot Express prompt ............................................................................ 102
Entering MultiBoot Express preferences ...................................................................... 102
9 Computer Setup (BIOS) and MultiBoot in Windows 7 ...................................................................................... 103
Using Computer Setup ....................................................................................................................................... 103
Starting Computer Setup ................................................................................................................ 103
Navigating and selecting in Computer Setup ................................................................................. 103
Restoring factory settings in Computer Setup ............................................................................... 104
Updating the BIOS ........................................................................................................................... 104
Determining the BIOS version ...................................................................................... 104
Downloading a BIOS update ......................................................................................... 105
Using MultiBoot ................................................................................................................................................. 105
About the boot device order ........................................................................................................... 105
Choosing MultiBoot preferences ..................................................................................................... 106
Setting a new boot order in Computer Setup ............................................................... 106
Dynamically choosing a boot device using the f9 prompt ........................................... 106
Setting a MultiBoot Express prompt ............................................................................ 107
Entering MultiBoot Express preferences ...................................................................... 107
10 Using Setup Utility (BIOS) in Ubuntu .......................................................................................................... 108
Starting Setup Utility ......................................................................................................................................... 108
Using Setup Utility ............................................................................................................................................. 108
Changing the language of Setup Utility .......................................................................................... 108
Navigating and selecting in Setup Utility ........................................................................................ 108
Displaying system information ....................................................................................................... 109
Restoring factory default settings in Setup Utility ......................................................................... 109
Exiting Setup Utility ........................................................................................................................ 109
11 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 110
ix
12 Backup and recovery in Windows 10 .......................................................................................................... 112
Creating recovery media and backups .............................................................................................................. 112
Creating HP Recovery media (select products only) ....................................................................... 112
Using Windows tools ......................................................................................................................................... 113
Restore and recovery ......................................................................................................................................... 113
Recovering using HP Recovery Manager ........................................................................................ 114
What you need to know before you get started ........................................................... 114
Using the HP Recovery partition (select products only) .............................................. 115
Using HP Recovery media to recover ............................................................................ 115
Changing the computer boot order .............................................................................. 115
Removing the HP Recovery partition (select products only) ....................................... 116
13 Backup and recovery in Windows 8.1 ......................................................................................................... 117
Backing up your information ............................................................................................................................. 117
Performing a system recovery .......................................................................................................................... 117
Using the Windows recovery tools .................................................................................................. 117
Using f11 recovery tools ................................................................................................................. 118
Using Windows 8.1 operating system media (purchased separately) ........................................... 119
Using Windows Refresh or Windows Reset .................................................................................... 120
Using HP Software Setup ................................................................................................................ 120
14 Backup and recovery in Windows 7 ............................................................................................................ 121
Creating recovery media and backups .............................................................................................................. 121
Guidelines ........................................................................................................................................ 121
Creating recovery media with HP Recovery Disc Creator ............................................................... 121
Creating recovery media ............................................................................................... 122
Backing up your information .......................................................................................................... 122
Performing a system recovery .......................................................................................................................... 123
Using the Windows recovery tools .................................................................................................. 123
Using f11 recovery tools (select models only) ............................................................................... 124
Using Windows 7 operating system media ..................................................................................... 124
15 Backing up, restoring, and recovering in Ubuntu ......................................................................................... 126
Creating a restore image ................................................................................................................................... 126
Creating restore image on DVDs ..................................................................................................... 126
Creating a restore image on a USB device ...................................................................................... 126
Restoring the original factory state ................................................................................................ 127
Backing up your data les ................................................................................................................................. 128
Restoring your data les ................................................................................................................................... 128
x
16 Specications .......................................................................................................................................... 129
Computer specications–HP EliteBook 745 models ........................................................................................ 129
Computer specications–HP EliteBook 755 models ........................................................................................ 130
35.6 cm (14.0 in) HD SVA display specications ............................................................................................... 131
35.6 cm (14.0 in) HD+ SVA display specications ............................................................................................. 131
35.6 cm (14.0 in) FHD, UWVA display specications ......................................................................................... 132
39.6 cm (15.6 in) HD SVA display specications ............................................................................................... 132
39.6 cm (15.6 in) FHD SVA display specications ............................................................................................. 133
Hard drive specications ................................................................................................................................... 134
Solid-state drive specications ......................................................................................................................... 135
17 Statement of Volatility ............................................................................................................................. 136
Non-volatile memory usage .............................................................................................................................. 137
Questions and answers ..................................................................................................................................... 139
Using HP Sure Start (select models only) .......................................................................................................... 140
18 Power cord set requirements .................................................................................................................... 141
Requirements for all countries .......................................................................................................................... 141
Requirements for specic countries and regions ............................................................................................. 142
19 Recycling ................................................................................................................................................ 144
Index ........................................................................................................................................................... 145
xi
xii
1 Product description
Category Description HP EliteBook
745
Product Name HP EliteBook 745 G2 Notebook PC √
HP EliteBook 755 G2 Notebook PC √
Processors Oers the following processors:
●
AMD™ A6 Pro-7050B with Radeon™ R4 Graphics (dual-core; 3.0
GHz/2.2 GHz; 17 W; 1 MB L2 cache)
●
AMD A8 Pro-7150B with Radeon R5 Graphics (quad-core;
3.2 GHz/2.0 GHz; 19 W; 4 MB L2 cache)
●
AMD A10 Pro-7350B with Radeon R6 Graphics (quad-core; 3.3
GHz/2.1 GHz; 19 W; 4 MB L2 cache)
Fusion Controller Hub AMD A76M FCH √ √
Graphics AMD UMA Graphics - with shared video memory
Support dual-display ports through the dock
UMA congurations support 3 independent displays when on the HP
2013 UltraSlim Docking Station
Panel All display assemblies include two wireless local area network (WLAN)
antenna cables and two wireless wide area network (WWAN) antenna
cables
●
14.0 in (35.6 cm) HD AG SVA 45% CG 200 nits (cd/m2) eDP 1.2 at
(1366x768) display with and without webcam
●
14.0 in (35.6 cm) HD+ AG SVA 45% CG 250 nits (cd/m2) eDP 1.2 at
(1600x900) display with and without webcam
●
14.0 in (35.6 cm) FHD AG UWVA 72% CG 300 nits (cd/m2) eDP 1.3 +
PSR slim (1920x1080) display with and without webcam
●
14.0 in (35.6 cm) FHD UWVA 72% CG 300 nits (cd/m2) eDP 1.3 +
PSR slim (1920x1080) display with capacitive touch enabled and
webcam
√ √
√ √
√ √
√
HP EliteBook
755
Memory Two customer-accessible/upgradable memory module slots with the
●
15.6 in (39.6 cm) HD AG SVA 45% CG 200 nits (cd/m2) eDP 1.2 at
(1366x768) display with and without webcam
●
15.6 in (39.6 cm) FHD AG SVA 60% CG 300 nits (cd/m2) eDP 1.2 slim
(1920x1080) display with and without webcam
●
15.6 in (39.6 cm) FHD AG SVA 60% CG 300 nits (cd/m2) eDP 1.2 slim
(1920x1080) display capacitive touch enabled and webcam
following specications:
DDR3L PC3L-12800 (1600 MHz) SODIMMs
Supports dual channel memory
Supports 16384 MB of system RAM in the following congurations:
√
√ √
1
Category Description HP EliteBook
745
●
16384 MB (8192 MB×2)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
HP EliteBook
755
Primary storage Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Supports the following SATA, 7 mm/9.5 mm, 2.5 in hard drives:
●
1 TB, 7200 rpm
●
500 GB, 7200 rpm, self-encrypting drive (SED), supporting Opal 1.0
Storage Specication
●
500 GB, 7200 rpm
●
500 GB, 5400 rpm, self-encrypting drive (SED, FIPS-140-2),
supporting Opal 2.0 Storage Specication
●
320 GB, 7200 rpm
Supports the following 2.5 in Solid-State Drives (SSDs):
●
512 GB, SATA III – TLC
●
256 GB SATA III, SED, supporting Opal 2.0
●
256 GB, SATA III – TLC
●
240 GB, SATA III
●
180 GB, SATA III, SED, supporting Opal 2.0
●
180 GB, SATA III, SED, supporting Opal 1.0
●
180 GB, SATA III
●
128 GB, SATA III – TLC
●
128 GB, SATA III
√ √
√ √
Audio and video Two stereo speakers √ √
HD audio with DTS Sound Studio √ √
Integrated 720p webcam (supports no camera option) √ √
Integrated dual-array microphone √ √
Ethernet Realtek RTL8111EP 10/100/1000 Ethernet NIC with DASH Support
Wireless Integrated wireless local area network (WLAN) options by way of
2 Chapter 1 Product description
S3/S4/S5 wake on LAN
minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Qualcomm Atheros AR9485 802.11b/g/n 1x1 WiFi Adaptor (select
models only)
●
Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth® 4.0 combo
(select models only)
√ √
√ √
Category Description HP EliteBook
745
●
Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi +
Bluetooth 4.0 combo (select models only)
Supports no WLAN option
Compatible with Miracast-certied devices for Windows® 8.1 and
Windows 10
HP EliteBook
755
Integrated wireless wide area network (WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind
battery)
Support for the following WWAN formats:
●
HP lt4211 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module
●
HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP hs3110 HSPA+ with GPS M.2 Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Media reader slot supporting the following digital card formats:
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
Ports Oers the following ports:
●
Headphone/microphone combo
●
DisplayPort 1.2
●
Docking connector
●
USB 3.0 ports (3)
●
USB 3.0 charging port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @
75 Hz, hot plug and unplug and auto detection for correct output to
wide-aspect versus standard aspect video
√ √
√ √
√ √
Keyboard/pointing
devices
Backlit (select models only) √ √
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and
Taps enabled by default √ √
●
Secondary battery connector √
Glass with chemical etched surface, dual-point, spill-resistant with drain,
DuraKeys
pinch-zoom as default
√ √
√ √
3
Category Description HP EliteBook
745
Supports two-way scroll √ √
On/o button √ √
Power requirements Supports the following HP Smart AC adapters:
HP EliteBook
755
Supports the following batteries:
Security Supports security cable lock √ √
Supports ngerprint reader and no ngerprint reader option √ √
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active) √ √
Full volume encryption √ √
Preboot authentication (password, Smart Card) √ √
Operating system Windows 8.1 Update
●
65 W HP Smart AC adapter (select models only) √ √
●
45 W HP Smart AC adapter (select models only) √ √
●
45 W 2-prong 7.4 mm DC jack AC adapter (select models only) √ √
√ √
●
3 cell, 50 Wh, 4.45 Ah long-life battery
●
3 cell, 24 Wh, 2.2 Ah long-life battery
●
Secondary 6 cell, 60 Wh, 2.7 Ah battery √
√ √
and TPM Enhanced Drive Lock
√ √
Windows 7 Service Pack 1
Preinstalled:
●
Windows 10 Home 64 High-end (only available for systems with at
least 1080p (FHD) and at least 8 GB RAM)
●
Windows 10 Home 64 High-end single language (only available for
systems with at least 1080p (FHD) and at least 8 GB RAM)
●
Windows 10 Home 64 High-end Chinese market (only available in
the People's Republic of China and for systems with at least 1080p
(FHD) and at least 8 GB RAM)
●
Windows 10 Home 64 (only available for systems with less than
1080p (FHD) and less than 8 GB RAM)
●
Windows 10 Home 64 single language (only available for systems
with at least 1080p (FHD) and at least 8 GB RAM)
●
Windows 10 Home 64 Chinese market (only available in the
People's Republic of China and for systems with at least 1080p
(FHD) and at least 8 GB RAM)
●
Windows 10 Home 64 Chinese market CPPP (only available in the
People's Republic of China and for systems with at least 1080p
(FHD) and at least 8 GB RAM)
●
Windows 10 Pro 64
●
Windows 10 Pro 64 Downgrade with Windows 7 Professional 64
and 32
4 Chapter 1 Product description
Category Description HP EliteBook
745
●
Windows 8.1 Pro 64
●
Windows 8.1 Chinese market 64, (only available in the People's
Republic of China)
●
Windows 8.1 Chinese market 64 (CPPP), (only available in the
People's Republic of China)
●
Windows 8.1 ML 64
●
Windows 8.1 emerging market 64 (only available for systems with
less than 1080p (FHD) and less than 8 GB RAM)
●
Windows 8.1 ML 64 (only available for systems with less than
1080p (FHD) and less than 8 GB RAM)
●
Windows 8.1 High-end emerging market 64 (only available for
systems with at least 1080p (FHD) and at least 8 GB RAM)
●
Windows 8.1 High-end ML 64 (only available for systems with at
least 1080p (FHD) and at least 8 GB RAM)
●
Windows 8.1 emerging market 64
●
Windows 8.1 ML 64
●
Windows 8.1 Pro for Education
●
Windows 8.1 Core for Higher Education ML 64 (select markets)
●
Windows 8.1 Pro 64 downgrade with Windows 7 Professional 64
and 32
●
Windows 8.1 Pro 64 DPK with Windows 7 Professional MSNA 64
and 32
●
Windows 7 Home Premium 64
●
Windows 7 Home Premium 32 (only available if 4096 MB Total
System Memory or less is selected)
●
Windows 7 Professional 64
●
Windows 7 Professional 64, MSNA
●
Windows 7 Professional 32(only available if 4096 MB Total System
Memory or less is selected)
●
Windows 7 Home Basic 32(only available if 4096 MB Total System
Memory or less is selected)
●
Windows 7 Home Basic 32 (CPPP), (only available in the People's
Republic of China)
●
FreeDOS 2.0
●
Ubuntu Linux (not allowed with WWAN and/or Touch or 2.5 inch
HDD/SSD, if M.2 SSD is selected)
HP EliteBook
755
5
Category Description HP EliteBook
745
HP EliteBook
755
Restore media—OS-DVD:
●
Windows 8.1 Pro 64 (only available and required with Windows 8
Pro downgrade operating system, except Asia-Pacic countries and
regions and the People's Republic of China)
●
Windows 8.1 64 (update; available for service only)
●
Windows 8.1 Country-Specic 64 (available for service only)
●
Windows 8.1 Emerging Market 64 (available for service only)
●
Windows 7 Home Premium 64 and 32 (available with any Windows
7 HP operating system except Asia-Pacic countries and regions
and the People's Republic of China)
●
Windows 7 Professional 64 and 32 (available with any Windows 7
Professional, Windows 8.1 Pro, or Windows 10 Pro downgrade
except Asia-Pacic countries and regions and the People's Republic
of China)
●
Windows 7 Home Basic 32 (available with any Windows 7 Home
Basic except Asia-Pacic countries and regions and the People's
Republic of China)
Restore media—SR-DVD:
●
Ubuntu Linux
Certied:
●
Microsoft® WHQL
●
SuSE Linux Enterprise (SLED) SP3 64 bit
√ √
√ √
√ √
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64
●
Windows 7 Enterprise 64 and 32
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
HDD/SSD hard drive
●
Keyboard
●
Memory module
●
WLAN module
●
WWAN module
√ √
√ √
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
Display 7
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o. (Select models only.)
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light
(4) Microphone mute light
(5) Num lock light On: Num lock is on.
(6) Wireless light
(7) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
O: The computer is o.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
(Select models only.)
●
Amber: microphone sound is o.
●
O: microphone sound is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth
device, is on.
●
Amber: All wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and operating system
shutdown procedures are ineective, press and hold the power
button for at least 5 seconds to turn o the computer.
wireless connection.
logon.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key (Windows only) Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows key Windows 10:
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Windows 8.1:
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 7:
Displays the Windows Start menu.
Ubuntu:
Displays the operating system menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Applications key Windows 10 and Windows 8.1:
Displays options for a selected object.
Windows 7 and Ubuntu:
Top 11
Front
Component Description
Displays a shortcut menu for items beneath the cursor.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Component Description
(1) Wireless light
(2) Power light
(3) AC adapter/Battery light
(4) Hard drive light
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth device, is on.
●
Amber: All wireless devices are o.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
O: The computer is o.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
O: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB
power performance. The USB charging port can also charge
select models of cell phones and MP3 players, even when the
computer is o.
(5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB
power performance.
(6) Smart card reader Supports optional smart cards.
Left 13
Right
Component Description
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
(2) DisplayPort Connects an optional digital display device, such as a high-
(3) Memory card reader Reads data from and writes data to memory cards such as
(4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB
(5) RJ-45 (network) jack Connects a network cable.
(6) Docking connector Connects an optional docking device.
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
performance monitor or projector.
Secure Digital (SD).
power performance.
(7) Power connector Connects an AC adapter.
14 Chapter 2 External component identication
Bottom
NOTE: Your computer bottom will resemble one of the examples shown below. Refer to the illustration that
most closely matches your computer.
Component Description
(1) Accessory battery connector Connects an optional accessory battery.
(2) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region.
(3) Service door release latch Releases the service door on the computer.
(4) Service door release lock Locks service door.
(5) Vents (2) Enable airow to cool internal components.
Bottom 15
Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Component Description
(1) Service door Provides access to the hard drive bay, the
(2) Service door release latch Releases the service door on the computer.
(3) Service door release lock Locks the service door.
16 Chapter 2 External component identication
wireless LAN (WLAN) module slot, the WWAN
module slot, and the memory module slots.
CAUTION: To prevent an unresponsive
system, replace the wireless module only with
a wireless module authorized for use in the
computer by the governmental agency that
regulates wireless devices in your country or
region.
Labels
Component Description
(4) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up
automatically to cool internal components and
prevent overheating. It is normal for the
internal fan to cycle on and o during routine
operation.
(5) SIM slot (select models only) Supports a wireless subscriber identity module
(SIM). The SIM slot is located inside the battery
bay.
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Labels 17
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
18 Chapter 2 External component identication
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