HP Deskpro 1000 Reference Manual

Notice

The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE

FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.

 1998 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.

Compaq and Deskpro are registered in the U. S. Patent and Trademark Office.
Microsoft, MS-DOS, Windows, Windows NT, and other names of

Microsoft products referenced herein are trademarks or registered
trademarks of Microsoft Corporation.

Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.

The software described in this guide is furnished under a license agreement
or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.

Reference Guide

Compaq Deskpro 1000 Series of Personal Computers

First Edition (March 1998)
Part Number 333808-001

Compaq Computer Corporation

preface

Using This Guide

chapter 1

Quick Setup

Unpacking the Computer..........................................................................................................1-1

Identifying the Rear Panel Components...................................................................................1-2

Connecting the Keyboard.........................................................................................................1-3

Connecting the Mouse..............................................................................................................1-4

Connecting the Monitor............................................................................................................1-5

Turning On the Computer.........................................................................................................1-6

Installing the Software..............................................................................................................1-8

chapter 2

Computer at a Glance

Features.....................................................................................................................................2-1

Front Panel Components ..........................................................................................................2-3

Drive Positions .........................................................................................................................2-4

Using the Compaq Enhanced Keyboard...................................................................................2-5

Using the Mouse.......................................................................................................................2-7

Caring for Your Computer .......................................................................................................2-9

...................................................................................................................... vii

Windows Logo Key Functions ...........................................................................................2-6

Keyboard Tilt Feet..............................................................................................................2-6

Cleaning the Mouse ............................................................................................................2-8

C

ONTENTS

chapter 3

Locating Additional Information

Using Your Microsoft Windows Guide....................................................................................3-1

Using Windows Online Help....................................................................................................3-1

Reference Guide iii

chapter 4

Support Software

Accessing Setup........................................................................................................................4-1

Using Power Management Setup..............................................................................................4-1

Setting Passwords.....................................................................................................................4-1

Password Prompting ...........................................................................................................4-2

Establishing a Supervisor Password ...................................................................................4-2

Establishing a User Password.............................................................................................4-2

Entering a Password............................................................................................................4-3

Disabling a Password..........................................................................................................4-3

Changing a Password..........................................................................................................4-3

Clearing a User Password...................................................................................................4-4

chapter 5

Upgrading the Computer

Removing the Computer Cover................................................................................................5-1

Inside View of the Computer....................................................................................................5-2

Adding System Memory...........................................................................................................5-3

Installing a SIMM...............................................................................................................5-6

Installing a DIMM ..............................................................................................................5-7

Upgrading Graphics Memory...................................................................................................5-8

Installing Additional Drives .....................................................................................................5-8

chapter 6

Troubleshooting

Helpful Hints ............................................................................................................................6-1

Messages on the Screen......................................................................................................6-2

Solving Minor Problems...........................................................................................................6-3

Solving Disk Problems.............................................................................................................6-4

Solving Display Problems ........................................................................................................6-6

Solving Printer Problems..........................................................................................................6-9

Solving Hardware Installation Problems................................................................................6-10

Solving Memory Problems.....................................................................................................6-11

Contacting Compaq Customer Support..................................................................................6-12

Worldwide Telephone Numbers.............................................................................................6-12

iv Table Of Contents

appendix A

Agency Regulatory Notices

.................................................................................................... A-1

appendix B

Technical Specifications

.........................................................................................................B-1

appendix C

Error Messages

.......................................................................................................................C-1

appendix D

Shipping Your Computer

........................................................................................................ D-1

appendix E

Electrostatic Discharge

...........................................................................................................E-1

appendix F

Installing a New Battery

........................................................................................................................................I-1

Index

.........................................................................................................F-1

Reference Guide v

preface

U

SING THIS GUIDE

The following format conventions distinguish elements of the
text throughout this guide:

■

Key names appear in a boldfaced type looking very much the way they
appear on the keyboard; for example,

■

When keys must be pressed at the same time, the action is represented
by the key names and the plus (+) symbol; for example,

Ctrl+Alt+Delete.

■

Drive letters that are not in command lines are presented in uppercase
type as shown here: drive A.

■

Directory names or folders that are not in command lines are presented
in uppercase type as shown here: DIRECTORY.

■

The file names are presented in uppercase italic type
as shown here:

■

The names of commands are presented in lowercase, bold type as
shown here:
the system prompt may be shown on a separate line.

FILENAME

install

a:\install.

, or

.

Home, End, Backspace, Tab.

Commands that are to be entered at

■

When you need to type information without pressing the
you are directed to "type" the information.

■

When you need to type information
directed to "enter" the information.

and

press the

Enter

The following words and symbols mark special messages
throughout this guide:

WARNING:

directions could result in bodily harm or loss of life.

!

CAUTION:

directions could result in damage to equipment or loss of information.

Text set off in this manner indicates that failure to follow

Text set off in this manner indicates that failure to follow

Enter

key,

key, you are

Reference Guide vii

IMPORTANT: Text set off in this manner presents clarifying

information or specific instructions.
NOTE: Text set off in this manner presents commentary,

sidelights, or interesting points of information.

viii Using This Guide

chapter

1

Q

UICK SETUP

This chapter explains how to set up the computer and install its
software.

Unpacking the Computer

WARNING:

!

safe and comfortable workstation may result in discomfort or serious
injury. Refer to your
choosing a workspace and creating a safe and comfortable work
environment.

Misuse of your personal computer or failure to establish a

Safety & Comfort Guide

for more information on

Contents of the Box

Your packing box includes the Compaq Deskpro 1000 Personal
Computer, keyboard, mouse, power cord, and documentation.
Ensure that you have removed everything from the packing box
before proceeding to the following installation steps.

Reference Guide 1-1

Identifying the Rear Panel Components

Rear Panel Components

Rear Panel Components

1 Voltage Select Switch

(115 V U.S. or 230 V to match geographical
requirements)

2 Power Cord Connector
3 Mouse Connector
4 Keyboard Connector
5 Universal Serial Bus Connectors 1 & 2
6 Serial Connector 1
7 Parallel Connector
8 Serial Connector 2
9 Monitor Connector

1-2 Quick Setup

Connecting the Keyboard

1. Locate the keyboard connector on the rear panel of the
computer. This connector is labeled with a keyboard icon.

Connect the keyboard cable to the keyboard connector.

2.

Reference Guide 1-3

Connecting the Mouse

1. Locate the mouse connector on the rear panel of the
computer. This connector is labeled with a mouse icon.

Connect the mouse cable to the mouse connector.

2.

1-4 Quick Setup

Connecting the Monitor

1. Plug the monitor cable into the monitor connector on the
back of your computer.

Tighten the holding screws on the monitor cable.

2.
Plug the monitor power cord into a grounded outlet.

3.

Reference Guide 1-5

Turning On the Computer

Before turning on the computer, you must first check the
voltage select switch located on the rear panel of the computer.

Choose the appropriate power range for your geographical

1.
area (100-120 or 220-240 VAC).

Verify that the voltage select switch setting is correct for

2.
local power input before removing the label that covers the
power cord receptacle.

WARNING:

!

position (115 or 230 VAC). Failure to do so will result in damage to
the equipment.

Checking the Voltage Select Switch

Ensure that the voltage select switch is in the proper

1-6 Quick Setup

Plug the computer power cord into the power cord connector

3.
on the back of the computer and into a grounded outlet.

WARNING: This equipment is designed for connection to a grounded

!

(earthed) outlet. The 3-prong grounding type plug is an important safety
feature. To avoid the risk of electric shock or damage to your equipment,
do not disable this feature.

Plugging in the Computer

Push in the power button.

4.

Reference Guide 1-7

Installing the Software

The first time you turn on your computer, Microsoft
Windows 95 is automatically installed for you.

CAUTION:

TURN OFF YOUR COMPUTER UNTIL THE PROCESS IS COMPLETE.
Turning off your computer during the installation process might
damage the software that runs your computer.

Once the automatic installation has begun, DO NOT

Several important things to remember during this process are:

■

At the beginning of the installation process, you are
prompted to select the appropriate language for your
operating system.

Language selection is final. Make your selection

✎

carefully.

■

The software installation process takes approximately
20 minutes.

■

The computer automatically restarts several times.

■

Carefully read and follow the instructions that appear on the
screen.

■

When the Welcome to Windows 95 screen is displayed, the
installation process is complete.

1-8 Quick Setup

chapter

2

C

OMPUTER AT A GLANCE

Features

Compaq Deskpro 1000 Personal Computer

■

Microsoft Windows 95 operating system software

■

One processor installed

■

16 megabytes of random access memory (RAM) standard;
expandable to 256 megabytes

■

256-Kbyte or 512-Kbyte secondary (L2) cache

■

Peripheral Components Interconnect (PCI) chipset used for
PCI/ISA, memory, USB ports, and peripheral control

■

PCI and ISA peripheral connectors

Reference Guide 2-1

■

Chassis includes expansion slots for up to seven expansion
boards:

❏

Three dedicated PCI slots

❏

Three dedicated ISA-bus slots

❏

One “combination” slot for either a PCI or an ISA
expansion board

■

200-watt continuous power supply, switch-selectable for
115 and 230 VAC operation

■

Two RS-232C–compatible 9-pin serial connectors

■

One multimode, 25-pin enhanced parallel connector

■

Two Universal Serial Bus (USB) Plug and Play connectors,
for use with USB devices such as a mouse, keyboard, most
joysticks, and other future USB peripherals

■

Five drive bays:

❏

One external 3.5-inch, one-third height diskette drive
installed

❏

One internal 3.5-inch, one-third height drive bay for an
optional drive

❏

One internal 3.5-inch, one-third height hard drive
installed

2-2 Computer at a Glance

❏

Two external 5.25-inch half-height bays for optional
drives

■

One hard drive installed

■

One 1.44-megabyte, 3.5-inch high-density diskette drive
installed

■

Compaq Enhanced Keyboard, featuring Microsoft
Windows–specific keys

■

Mouse

■

Password security features

Front Panel Components

Front Panel Components

Front Panel Components

Reference Component

1 Diskette Drive Activity Light
2 Power-On Light
3 Hard Drive Activity Light
4 Diskette Eject Button
5 Power Button

Reference Guide 2-3

Drive Positions

Drive Positions

Drive Positions

Drive Configuration

1

2

3

4

5

Standard 3.5-inch 1.44-MB diskette drive installed
One 3.5-inch third-height bay for optional drive
Primary hard drive installed (3.5-inch, third-height)
One 5.25-inch half-height bay for optional drive
One 5.25-inch half-height bay for optional drive

2-4 Computer at a Glance

Using the Compaq

Selected multifunctional keys are shown in this drawing.

Enhanced Keyboard

Compaq Enhanced Keyboard

Reference Key Function

1

2

3

4

*Keys available in select geographic regions.

Ctrl Used in combination with another key, its effect depends on the application

software you are using.

Windows
Logo*

Alt Use in combination with another key, its effect depends on the application

Application* Used (like the right mouse button) to open pop-up menus in a Microsoft Office

Used to open the Start menu in Microsoft Windows 95. Used in combination
with other keys to perform other functions (see the following table).

software you are using.

application. May perform other functions in other software applications.

Keyboard Components

Reference Guide 2-5

Windows Logo Key Functions

You may use the Windows logo keys in combination with other
keys to perform certain functions in Windows 95, as shown in the
following table:

Windows Logo Key Combinations and Functions

Windows Logo Key
Combination Functionality in Windows 95

Windows logo key + F1 Displays a pop-up menu for the

selected object.
Windows logo key + Tab Activates the next Taskbar button.
Windows logo key + E Launches Explore My Computer.
Windows logo key + F Launches Find Document.
Windows logo key + Ctrl+F Launches Find Computer.
Windows logo key + M Minimizes all open applications.
Shift + Windows logo key + M Undoes Minimize All.
Windows logo key + R Displays Run dialog box.

Keyboard Tilt Feet

2-6 Computer at a Glance

The keyboard has feet on the bottom to tilt the keyboard to a
comfortable typing angle.

Keyboard Tilt Feet

Using the Mouse

The Compaq mouse comes with your computer, but any serial PS/2
mouse may be used. The mouse controls the on-screen pointer or
cursor when you use Windows and other graphical software.

Compaq Mouse

1. Make sure the mouse is properly connected to the computer
and that the computer startup is complete.

2. Place the mouse on a clean, flat surface, such as your
desktop or on a mousepad.

3. Move your mouse across the flat surface and a pointer
moves across your screen.

❏

To type, move the pointer to a spot on the screen
where you want to begin typing, then press and release
(this is called clicking) the left mouse button once. The
cursor will begin blinking at the spot you clicked, and
you may begin typing there.

❏

To make a selection in a program menu, use the mouse
to click on the menu name, then click on your selection
in the drop-down menu list.

❏

To open icons (small pictures that represent files and
programs), position the mouse pointer on the icon, then
double-click.

The double-click speed is timed. If you double-click too

✎

slowly, your computer responds as if you single-clicked twice.
Remember, click quickly.

Reference Guide 2-7

Cleaning the Mouse

For the most part, a mouse cleans itself as you move it around.
However, if you find that the pointer does not move smoothly, or
that the ball does not move freely, you should clean the mouse.

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down.

4. Remove the mouse ball cover.

5. Gently turn the mouse over and let the ball drop into your

6. Use a cotton swab dipped in isopropyl (rubbing) alcohol to

7. Dry the ball with a clean, lint-free cloth.

8. Blow into the ball cage to remove any dust or lint from

hand.

wipe the ball clean. Squeeze the excess liquid out of the
cotton swab before wiping the ball.

inside. (The cage contains rollers like those on a tape
recorder. Use a cotton swab and tape head cleaner to wipe
off any oil on these surfaces. Turn the rollers to clean all
surfaces.)

2-8 Computer at a Glance

9. Put the ball back into the mouse and close the mouse ball
cover.

10. Plug the mouse cable into the computer.

Caring for Your Computer

■

Operate the computer on a sturdy, level surface such as
a desk or table.

■

Leave a three-inch (7.6-cm) clearance at the back of the
system unit and above the monitor to permit required
airflow.

■

Never restrict the airflow into the computer by blocking the
front vents or air intake.

■

Do not place the keyboard, with the keyboard feet down,
directly against the front of the unit as this will restrict the
airflow.

■

Never cover the ventilation slots on the monitor with any
type of material.

■

Keep the computer away from excessive moisture, direct
sunlight, and extremes of heat and cold.

■

For information about the recommended temperature and
humidity ranges for your computer, refer to Appendix B,
“Technical Specifications.”

■

Keep liquids away from the computer and keyboard.

For the following suggestions, be sure the computer is

✎

turned off.

■

Clean the exterior of the computer, the monitor casing, and
the outer surfaces of the keyboard with a soft cloth
dampened with water as needed. Wipe with a soft, lint-free
cloth to remove any moisture. Using cleaning products may
discolor or damage the finish.

■

Visible debris underneath or between the keyboard keys
may be removed by vacuuming or gentle shaking.

■

Wipe the monitor screen with a clean cloth moistened with
water or with a towelette designed for cleaning monitors.
Do not use sprays or aerosols directly on the screen, as
liquid may seep into the housing and damage internal
components.

■

Occasionally clean the air vents on the front and back of the
computer. Lint and other foreign matter can block the vents
and limit the airflow.

Reference Guide 2-9