HP DeskJet 2721 All-in-One operation manual

User Guide

HP DeskJet 2700 All-in-One series

HP company notices

THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.

ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP,
EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.

© Copyright 2020 HP Development Company, L.P.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.

ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.

Android and Chromebook are trademarks of Google LLC.

Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

- Read and understand all instructions in the documentation that comes with the printer.

- Observe all warnings and instructions marked on the product.

- Unplug this product from wall outlets before cleaning.

- Do not install or use this product near water, or when you are wet.

- Install the product securely on a stable surface.

- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

- If the product does not operate normally, see Solve a problem on page 77.

- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.

Table of contents

1 Printer parts ............................................................................................................................................................................................... 1

Printer overview ........................................................................................................................................................................ 2

Control panel features ............................................................................................................................................................. 4

Control panel lights and display icons status ....................................................................................................................... 7

Print reports from control panel ............................................................................................................................................ 9

2 Load media and paper basics ............................................................................................................................................................... 11

Load media .............................................................................................................................................................................. 12

Load original ........................................................................................................................................................................... 15

Change the default paper size detected by printer .......................................................................................................... 16

Paper basics ............................................................................................................................................................................ 17

3 Connect your printer .............................................................................................................................................................................. 19

Connect using the HP Smart app ......................................................................................................................................... 20

Connect to a wireless network with a router ..................................................................................................................... 21

Connect wirelessly without a router .................................................................................................................................... 23

Wireless settings .................................................................................................................................................................... 26

Tips for setting up and using a wireless printer ................................................................................................................ 27

Connect your printer to your computer with a USB cable (non-wireless connection) ................................................ 28

Change the connection type ................................................................................................................................................. 29

4 Printer management tools .................................................................................................................................................................... 31

Use the HP Smart app to print, copy, scan, and troubleshoot ........................................................................................ 32

Open the HP printer software (Windows) .......................................................................................................................... 33

Toolbox (Windows) ................................................................................................................................................................. 34

Embedded web server (EWS) ............................................................................................................................................... 35

Sleep mode ............................................................................................................................................................................. 37

Quiet Mode .............................................................................................................................................................................. 38

Auto-O ................................................................................................................................................................................... 39

Update the printer .................................................................................................................................................................. 40

ENWW iii

5 Print .......................................................................................................................................................................................................... 41

Print using the HP Smart app ............................................................................................................................................... 42

Print from mobile devices ..................................................................................................................................................... 44

Print using a computer .......................................................................................................................................................... 45

Tips for print success ............................................................................................................................................................. 49

6 Manage cartridges .................................................................................................................................................................................. 51

Information on cartridges and the printhead .................................................................................................................... 52

Check estimated ink levels ................................................................................................................................................... 53

Order ink supplies .................................................................................................................................................................. 54

HP Instant Ink .......................................................................................................................................................................... 55

Replace cartridges ................................................................................................................................................................. 56

Use single cartridge mode .................................................................................................................................................... 58

Cartridge warranty information ........................................................................................................................................... 59

Tips for working with cartridges .......................................................................................................................................... 60

7 Copy and scan ......................................................................................................................................................................................... 61

Copy and scan using HP Smart ............................................................................................................................................ 62

Copy from the printer ............................................................................................................................................................ 64

Scan using HP printer software ........................................................................................................................................... 65

Scan using Webscan .............................................................................................................................................................. 68

Tips for copy and scan success ............................................................................................................................................ 69

8 Use Web Services ................................................................................................................................................................................... 71

What are Web Services? ........................................................................................................................................................ 72

Set up Web Services .............................................................................................................................................................. 73

Print with HP ePrint ............................................................................................................................................................... 74

Remove Web Services ........................................................................................................................................................... 75

9 Solve a problem ...................................................................................................................................................................................... 77

Get help from the HP Smart app ......................................................................................................................................... 78

Get help in this guide ............................................................................................................................................................. 78

HP support .............................................................................................................................................................................. 96

10 HP EcoSolutions (HP and the Environment) .................................................................................................................................... 99

Energy Save Mode ............................................................................................................................................................... 100

Appendix A Technical information ........................................................................................................................................................ 101

HP Company notices ........................................................................................................................................................... 102

Specications ........................................................................................................................................................................ 103

iv ENWW

Regulatory notices ............................................................................................................................................................... 105

Environmental stewardship program ............................................................................................................................... 110

Index ........................................................................................................................................................................................................... 119

ENWW v

vi ENWW

1 Printer parts

●

Printer overview

●

Control panel features

●

Control panel lights and display icons status

●

Print reports from control panel

ENWW 1

Printer overview

●

Top and front view

●

Back view

Top and front view

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Output tray extender (also referred to as the tray extender)

7 Output tray

8 Cartridges

9 Cartridge access door

10 Control panel

2 Chapter 1 Printer parts ENWW

Back view

1 Power connection

2 USB port

ENWW Printer overview 3

Control panel features

Overview of buttons and lights

Feature Description

1 Power button: Turns the printer on or o.

2 Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status,

warnings or errors, and ink levels.

3 Ink Alert light: Indicates low ink or cartridge problems. For more information, see Control panel error codes

and status on page 91.

4 Cancel button: Stops the current operation.

5 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state. For more information, see Control panel error

codes and status on page 91.

4 Chapter 1 Printer parts ENWW

Feature Description

6 Wireless button: Turns on or o the printer wireless capabilities.

Wireless light: Indicates whether the printer is connected to a wireless network.

7 Information button: Prints out a printer information page on its current status.

Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the
same time, press the Information button to conrm a connection.

If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an
information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on
the page.

NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com.

8 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button

multiple times quickly.

9 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white copies,

press the button multiple times quickly.

Control panel display icons

Icon Description

Number of copies icon: 1-digit counter showing the number of copies when you are copying documents.
The maximum count is nine.

When the letter E is displayed to the left side of the counter, it indicates the printer is in an error state. For
more information, see Control panel error codes and status on page 91.

Error icon: Indicates a warning or an error.

Paper Error icon: Indicates a paper-related error.

ENWW Control panel features 5

Icon Description

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of two icons, the Wireless Attention icon ( ) and the Signal Bars icon

(

Wi-Fi Direct icon: Indicates the current Wi-Fi Direct status.

● If the Wi-Fi Direct icon is on, Wi-Fi Direct is ready for use.

● If the Wi-Fi Direct icon is o, press and hold the Wireless button ( ) and the Resume button

● If the Wi-Fi Direct icon is blinking in sync with the white blinking Information light, the Wi-Fi

● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds, and

● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds, and

Instant Ink icon: Indicates the printer is enrolled in the HP Instant Ink replacement service. If blinking,
indicates an HP Instant Ink warning or error.

Press the Information button ( ) to print an information page, check the HP Instant Ink section for

diagnostic results, and then follow the instructions on the page.

).

( ) together for three seconds to turn it on.

Protected Setup (WPS) push button mode is in progress. Press the Information button ( )

within two minutes to connect.

then stays on, Wi-Fi Direct has reached the maximum of ve connections.

then turns o, Wi-Fi Direct is disabled by your network administrator.

Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right icon
shows the estimated ink level of the black cartridge.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive

a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace cartridges until the print quality becomes unacceptable.

6 Chapter 1 Printer parts ENWW

Control panel lights and display icons status

Power button light

●

Status Description

On The printer is on.

O The printer is powered o.

Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after ve minutes of

inactivity.

Blinking

Blinking fast If the cartridge access door is open, close it. If the cartridge access door is closed and the light is

Wireless light and icons

● The light next to the Wireless button ( ) and the wireless status icons on the display work together to

indicate the status of a wireless connection.

Status Description

The light next to the Wireless button is glowing steady blue and
the Signal Bars icon is visible on the display.

The Wireless light and the Wireless status icons are o. The wireless capability of the printer is o. To turn on the

The printer is processing a job. To cancel the job, press the Cancel button ( ).

blinking fast, the printer is in an error state that you can resolve by following the on-screen
messages on the device you are printing from. If you do not see any onscreen messages, try
printing a document to generate an on-screen message.

The printer is connected to a wireless network. The Signal Bars
indicate the wireless signal strength of the network that the
printer is connected to.

wireless capability, press the Wireless button ( ).

The light next to the Wireless button is blinking blue and the
Signal Bars on the display are cycling.

The printer is in Auto Wireless Connect setup mode.

ENWW Control panel lights and display icons status 7

Status Description

The light next to the Wireless button and the Signal Bars on the
display are blinking together in sync.

The light next to the Wireless button blinks fast three times and
then returns to its prior state.

During the wireless setup, the light next to the Wireless button is
blinking, the Wireless Attention icon is on, and the Signal Bars
are cycling.

The Wireless Attention icon on the display is blinking in sync with
the light next to the Wireless button

The printer is in the Wi-Fi Protected Setup (WPS) progress mode.

The wireless capability of the printer is disabled.

Change the wireless settings. For more information, see

Wireless settings on page 26.

There is no wireless signal.

– Make sure your wireless router or access point is powered

on.

– Move the printer closer to the wireless router.

The printer has a problem connecting to the wireless network.

Press the Wireless button ( ) and the Information button

( ) together to run the wireless test, and then review the

test report for information on how to solve the problem.

8 Chapter 1 Printer parts ENWW

Print reports from control panel

Printer report How to print Description

Printer
Information
Page

Printer Status
Report

Wireless
Network Test
Report and
Network
Conguration
Page

Wireless Quick
Start Guide

Wi-Fi Direct
Guide

Web Services
Reports

Press the Information button ( ).

Press and hold the Cancel button ( ) for three

seconds.

Press the Wireless button ( ) and the Information

button ( ) at the same time.

Press and hold the Information button ( ) for three

seconds.

Press the Information button ( ) and Resume button

(

) at the same time.

Press the Information button ( ) and Cancel button

(

) at the same time.

Printer Information Page provides a summary of the
printer information and its current status.

Printer Status Report provides the current printer
information, cartridge status, or recent events. It can also
help troubleshooting printer problems.

Wireless Network Test Report shows the diagnostics
results for the status of the wireless network, wireless
signal strength, detected networks, and more.

Network Conguration Page shows the network status,
hostname, network name, and more.

Wireless Quick Start Guide provides the step-by-step
instructions to help you set up the wireless connection.

Wi-Fi Direct Guide provides the instructions to help you set
up and use Wi-Fi Direct.

Depending on Web Services status, Web Services Reports
provide dierent instructions to help you turn on Web
Services, set up Web Services, or x connection issues,
and more.

WPS Pin Code
Page

Press and hold the Information button ( ) and the

Wireless button ( ) at the same time for three

seconds.

The WPS Pin Code Page provides the PIN code for a WPS
connection.

ENWW Print reports from control panel 9

10 Chapter 1 Printer parts ENWW

2 Load media and paper basics

●

Load media

●

Load original

●

Change the default paper size detected by printer

●

Paper basics

ENWW 11

Load media

To load paper

1. Raise the input tray.

. Slide the paper-width guide to the left.

2

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

12 Chapter 2 Load media and paper basics ENWW

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Lower the output tray and pull out the output tray extender.

To load envelopes

1. Raise the input tray.

2. Slide the paper-width guide to the left.

ENWW Load media 13

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down

until it stops. The side to be printed on should face up.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Lower the output tray and pull out the output tray extender.

14 Chapter 2 Load media and paper basics ENWW

Load original

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load your original print-side down and align it with the marking on the front-right corner of the glass.

3. Close the scanner lid.

ENWW Load original 15

Change the default paper size detected by printer

The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size detected
by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

16 Chapter 2 Load media and paper basics ENWW

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry
faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.

ENWW Paper basics 17

18 Chapter 2 Load media and paper basics ENWW

3 Connect your printer

●

Connect using the HP Smart app

●

Connect to a wireless network with a router

●

Connect wirelessly without a router

●

Wireless settings

●

Tips for setting up and using a wireless printer

●

Connect your printer to your computer with a USB cable (non-wireless connection)

●

Change the connection type

ENWW 19

Connect using the HP Smart app

To set up using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on
iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to print, copy,

scan, and troubleshoot on page 32.

1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi

password of your wireless network.

2. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses

Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.

3. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer enters AWC setup mode, the light next to the Wireless button blinks blue and the Signal
Bars cycle on the display.

If this is the rst time you set up the printer, the printer is ready for setup after the printer is powered on. It
keeps searching for the HP Smart app to connect within two hours, and then stops searching.

To put the printer back into AWC setup mode, press the Wireless button ( ) and the Cancel button

) together for 3 seconds. When the light next to the Wireless button blinks blue, continue setup.

(

4. Open the HP Smart app, and then do one of the following:

● iOS/Android: On the home screen, tap the Plus icon ( ) and then select the printer. If the printer is

not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network.

● Windows/macOS: On the home screen, click or tap the Plus icon ( ) and then select the printer. If

the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the
printer to your network.

20 Chapter 3 Connect your printer ENWW

Connect to a wireless network with a router

TIP: To print the Wireless Quick Start Guide, press and hold the Information button ( ) for 3 seconds.

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

●

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before you can connect your printer to a wireless network using WPS, make sure you have the following:

● A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer supports connections using 2.4 GHz or 5 GHz.

● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have

installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.

To use the Push Button Conguration (PBC) method

Press and hold the Wireless button ( ) for at least three seconds to start WPS Push Button method.

1.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

If the printer connects successfully, the light next to the Wireless button glows steady blue.

To use the PIN method

1. Press and hold the Wireless button ( ) and the Information button ( ) for at least 5 seconds to start

WPS PIN method and print a page with a PIN code.

2. Open the conguration utility or software for the wireless router or wireless access point, and then enter

the WPS PIN.

NOTE: For more information about using the conguration utility, see the documentation provided with

the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the light next to the Wireless button glows
steady blue.

ENWW Connect to a wireless network with a router 21

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:

● A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer supports connections using 2.4 GHz or 5 GHz.

● A computer connected to the wireless network that you intend to connect the printer to.

● Network name (SSID).

● WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Visit 123.hp.com to download and install the printer software.

b. Follow the onscreen instructions.

If you have the HP printer software installed on your computer

a. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 33.

b. In the printer software, click Tools.

c. Click Device Setup & Software.

d. Click Connect a new device, and then follow the onscreen instructions.

2. After the printer connects successfully, the light next to the Wireless button glows steady blue.

22 Chapter 3 Connect your printer ENWW

Connect wirelessly without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device
—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

● Make sure your computer or mobile device has the necessary software.

– If you are using a computer, make sure you have installed the HP printer software.

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.

– If you are using a mobile device, make sure you have installed a compatible printing app. For more

information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version
of this website is not available in your country/region or language, you might be directed to the HP
Mobile Printing website in another country/region or language.

● Make sure Wi-Fi Direct for your printer is turned on.

● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a

network using a wireless connection.

● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or o from the control panel

On the printer control panel, press and hold the Wireless button ( ) and the Resume button ( ) together

for three seconds.

● When Wi-Fi Direct is turned on, the Wi-Fi Direct icon shows on the display. To nd the Wi-Fi Direct name and

password, press the Information button ( ) to print a printer information page.

NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct guide.

The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the Information

button ( ) and the Resume button ( ) together to print the Wi-Fi Direct guide. The guide may not be

available in all languages.

● When Wi-Fi Direct is turned o, the Wi-Fi Direct icon is not visible on the display.

● For more information about the Wi-Fi Direct icon status, see Control panel display icons on page 5.

To turn Wi-Fi Direct on or o from an Android or iOS device

1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.

2. Tap the printer icon, and then nd and tap Advanced Settings.

3. Follow the on-screen instructions to connect to the printer Embedded Web Server.

ENWW Connect wirelessly without a router 23

4. In the Embedded Web Server, tap Network > Wi-Fi Direct > Status > Edit Settings.

5. Select the option to turn Wi-Fi Direct on or o and then tap Apply.

TIP: You can change the Wi-Fi Direct connection security setting for the printer here.

Wi-Fi Direct connection security setting

● If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to

12345678 and cannot be changed.

● If the Wi-Fi Direct connection security for the printer is set to Manual (the default setting), you need to do

one of the following to connect to the printer on your mobile device or compter.

– If the Information button ( ) is blinking white, press it within 30 seconds.

– If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP:

● You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS. For

more information about using the EWS, see Open the embedded web server on page 35.

● To nd the Wi-Fi Direct name and password, press the Information button ( ) to print a printer

information page.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an
Android device). You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the

mobile device.

3. From your mobile device, select a document from a print enabled application, and then select the option to

print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 2700

series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

5. Print your document.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in

24 Chapter 3 Connect your printer ENWW

your country/region or language, you might be directed to the HP Mobile Printing website in another country/
region or language.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided

with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such
as DIRECT-**-HP DeskJet 2700 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the

computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such
as DIRECT-**-HP DeskJet 2700 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4. Print your document.

ENWW Connect wirelessly without a router 25

Wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management
tasks. This includes printing information about network settings, turning the wireless function on or o, and
changing wireless settings.

To turn on or o the wireless capability of the printer

Press the Wireless button ( ) to turn on or o the printer wireless capabilities.

● If the printer has an active connection to a wireless network, the light next to the Wireless button glows

steady blue, and the printer display shows the Signal Bars ( ) icon.

● If wireless is turned o, the light next to the Wireless button is o.

● For more information about the wireless status, see Control panel lights and display icons status on page 7.

● To print the wireless network test report and network conguration page, see Print reports from control

panel on page 9.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Recongure Wireless Settings. Follow the onscreen instructions.

To restore network settings to default settings

● Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel

together for three seconds.

26 Chapter 3 Connect your printer ENWW

Tips for setting up and using a wireless printer

Use the following tips to set up and use a wireless printer:

● When setting up the wireless networked printer using a computer, make sure:

– Your wireless router or access point is powered on.

– You computer is connected to a wireless network (not using an Ethernet cable).

– The printer is in the AWC setup mode.

The printer searches for wireless routers, then lists the detected network names on the computer.

● If your computer or mobile device is connected to a Virtual Private Network (VPN), you need to disconnect

from the VPN before you can access any other device on your network, including the printer.

● Learn more about conguring your network and the printer for wireless printing. Click here to go online for

more information.

● Learn how to nd your network security settings. Click here to go online for more information.

● Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for Windows operating system.

● Use the HP online rewall troubleshooter to determine if a rewall or antivirus program is preventing your

computer from connecting to the printer and nd resolutions.

ENWW Tips for setting up and using a wireless printer 27

Connect your printer to your computer with a USB cable (non­wireless connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Visit 123.hp.com to download and install the printer software.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by selecting

USB on the Connection Options screen.

3. Follow the onscreen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device.

28 Chapter 3 Connect your printer ENWW

Change the connection type

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to your
computer, you can easily change to a wireless network connection. You will need a wireless 802.11a/b/g/n
network that includes a wireless router or access point.

NOTE: The printer supports connections using 2.4GHz or 5GHz .

Before changing from a USB connection to a wireless network, make sure that:

● The printer is connected to your computer with the USB cable until you are prompted to disconnect the

cable.

● The computer is connected to the wireless network that you intend to install the printer on.

You can also change from a wireless connection to a USB connection.

To change from a USB connection to a wireless network (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows)

1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use
the HP Smart app to print, copy, scan, and troubleshoot on page 32.

2. Make sure your printer is selected.

If you want to select a dierent printer, click the ( ) on the toolbar at the left side of the screen,

TIP:

and then select Select a Dierent Printer to view all available printers.

3

. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

To change from a wireless connection to a USB connection (Windows/macOS)

▲ Connect the printer and the computer with a USB cable. The USB port is at the back of the printer.

ENWW Change the connection type 29

30 Chapter 3 Connect your printer ENWW

4 Printer management tools

This section contains the following topics:

●

Use the HP Smart app to print, copy, scan, and troubleshoot

●

Open the HP printer software (Windows)

●

Toolbox (Windows)

●

Embedded web server (EWS)

●

Sleep mode

●

Quiet Mode

●

Auto-O

●

Update the printer

ENWW 31

Use the HP Smart app to print, copy, scan, and troubleshoot

HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents
and images through email, text messages, and popular cloud and social media services (such as iCloud, Google
Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all

printer models.

To install the HP Smart app

▲ The HP Smart app is supported on iOS, Android, Windows 10 and MAC devices. To install the app on your

device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

To open the HP Smart app on a Windows 10 computer

▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the

app list.

Connect to your printer

▲ Make sure that your device is connected to the same network as the printer. Then HP Smart will

automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 42, Copy and scan using HP Smart on page 62 and Get help from the HP Smart app on page 78.

For more information about using HP Smart for printing, copying, scanning, accessing printer features, and
troubleshooting issues, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows 10: www.hp.com/go/hpsmartwin-help

● Mac: http://www.hp.com/go/hpsmartmac-help

32 Chapter 4 Printer management tools ENWW

Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to
open the printer software:

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon

with the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the

printer, and then select the icon with the printer name.

NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the necessary

software.

ENWW Open the HP printer software (Windows) 33

Toolbox (Windows)

The Toolbox provides maintenance information about the printer.

NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system

requirements. For information about system requirements, see Specications on page 103.

To open the Toolbox

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. Click Print & Scan .

3. Click Maintain Your Printer.

34 Chapter 4 Printer management tools ENWW

Embedded web server (EWS)

When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status
information, change settings, and manage it from your computer.

NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password, enter

the PIN from the label on the inside of your printer’s cartridge access door.

NOTE: You can open and use the embedded web server without being connected to the Internet. However,

some features are not available.

●

About cookies

●

Open the embedded web server

●

Embedded web server cannot be opened

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing.
These les let the EWS recognize your computer the next time you visit. For example, if you have congured the
EWS language, a cookie helps remember which language you have selected so that the next time you access the
EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic
preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

● Using some setup wizards

● Remembering the EWS browser language setting

● Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the
documentation available with your Web browser.

Open the embedded web server

You can access the embedded web server through either a network or Wi-Fi Direct.

To open the embedded web server through a network

1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an

Information page.

NOTE: The printer must be on a network and must have an IP address.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.

ENWW Embedded web server (EWS) 35

To open the embedded web server through Wi-Fi Direct

1. If the Wi-Fi Direct icon on the printer display is o, press and hold the Wireless button ( ) and the

Resume button ( ) together for three seconds to turn it on. To nd the Wi-Fi Direct name and password,

press the Information button ( ) to print a printer information page.

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP DeskJet 2700 series. Enter the Wi-Fi Direct password when prompted.

3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address: http://192.168.0.12.

Embedded web server cannot be opened

Check your network setup

● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

● Make sure the network cable is securely connected to the printer.

● Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

● Make sure the computer that you are using is connected to the same network as the printer.

Check your web browser

● Make sure the web browser meets the minimum system requirements. For information about system

requirements, see Specications on page 103.

● If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For

more information, see the documentation available with your web browser.

● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the

documentation available with your web browser.

Check the printer IP address

● Make sure the printer IP address is correct.

To nd out the printer IP address, press the Wireless button ( ) and the Information button ( ) at

the same time to print the Network

● Make sure the printer IP address is valid. The printer IP address should have the similar format as the router

IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP address
is 192.168.0.5 or 10.0.0.5.

Conguration Report.

If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.

TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.support.hp.com. This website provides information and utilities that can help you correct many common

printer problems.

36 Chapter 4 Printer management tools ENWW

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after
ve minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by
selecting Advanced Settings. You can also change this setting using the printer’s embedded web server by
completing the following steps.

To change the time to Sleep mode

1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the

cartridge access area inside the printer or on the back, side, or bottom of the printer.

4. Click Apply.

ENWW Sleep mode 37

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works for
printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal
speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from an Android or iOS device

1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.

2. Tap the printer image on the Home screen.

3. Tap Quiet Mode, and then change the setting.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. Click the Quiet Mode tab.

3. Select On or O .

4. Click Save Setting.

To turn Quiet Mode on or o from the embedded web server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 35.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or O.

4. Click Apply.

38 Chapter 4 Printer management tools ENWW

Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer
o completely, so you must use the Power button to turn the printer back on. If your printer supports this

energy-saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and
connection options. Even when Auto-O is disabled, the printer enters Energy Save Mode on page 100 after 5
minutes of inactivity to help reduce energy use.

● Auto-O is always enabled if the printer does not have network or fax capability.

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with

fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

ENWW Auto-O 39

Update the printer

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically
checks for updates.

You can also manually check for and install updates from the embedded web server.

To update the printer using the embedded web server

1. Open the EWS.

For more information, see Open the embedded web server on page 35.

2. Click the Tools tab.

3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge

access area inside the printer or on the back, side, or bottom of the printer.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions

to set up a proxy server. If you do not have the details, contact your network administrator or the person who set
up the network.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

40 Chapter 4 Printer management tools ENWW

5 Print

●

Print using the HP Smart app

●

Print from mobile devices

●

Print using a computer

●

Tips for print success

ENWW 41

Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows 10
or Mac device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows 10: www.hp.com/go/hpsmartwin-help

● Mac: http://www.hp.com/go/hpsmartmac-help

To print from an Android or iOS device

1. Make sure you have loaded paper in the input tray. For more information, see Load media on page 12.

2. Open the HP Smart app.

3. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

4. Tap a printing option (for example, Print Photos or Print Documents). You can print photos and documents

from your device, cloud storage, or social media sites.

5. Select the photo or document you want to print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Printer settings tips (Windows) on page 49.

7. Tap Print.

To print from a Windows 10 device

1. Make sure you have loaded paper in the input tray. For more information, see Load media on page 12.

2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.

3. On the HP Smart Home screen, make sure your printer is selected.

If you want to select a dierent printer, click or tap the icon on the toolbar at the left side of the

TIP:

screen, and then select a dierent printer from the list of all available printers.

4

. Select Print Photos, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Documents, locate a document you want to print, and then click or tap Print.

5. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Printer settings tips (Windows) on page 49.

6. Click or tap Print to begin printing.

To print from a Mac device

1. Open the HP Smart app.

2. Click the Print tile, and then click Print Document or Print Photo.

3. Find the le you want to print from the Documents folder, the Pictures library, or any folder on the Mac.

4. Select the document or photo you want, and then click Open. The Print window opens.

42 Chapter 5 Print ENWW

5. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.

6. Click Print.

ENWW Print using the HP Smart app 43

Print from mobile devices

Print with Print Anywhere

Print Anywhere is a free service that allows you to use the HP Smart app with your HP Account to print remotely
using cellular data or a remote Wi-Fi connection.

With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here to go

online for more information.

Before you can use Print Anywhere, make sure the printer is connected to an active network providing Internet
access.

To print a document using Print Anywhere

1. If you created an HP Account during printer setup (might not be available in all countries/regions), Print

Anywhere was automatically enabled.

If you did not create an HP Account during setup, follow the steps below for your operating system to
enable Print Anywhere.

iOS/Android

a. From the HP Smart app home screen, tap your printer.

b. Tap Enable Print Anywhere.

c. Sign in or create an HP Account when prompted.

d. Tap Enable.

Windows 10/macOS

a. From the HP Smart app home screen, click the printer image.

b. On the Print Anywhere tab, click Sign In.

c. Sign in or create an HP Account when prompted.

d. Click Enable.

2. Open HP Smart, and then print your document. For more information, see Print using the HP Smart app
on page 42.

NOTE: If you want to use Print Anywhere capabilities from multiple devices, you need to sign in with your HP

Account on each of the additional devices. After signing in, the new device will be ready to print with Print
Anywhere.

44 Chapter 5 Print ENWW

Print using a computer

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the maximum dpi

●

Print using a Mac desktop or laptop

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For
more information about loading paper, see Load media on page 12.

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips (Windows) on page 49.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips (Windows) on page 49.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

ENWW Print using a computer 45

5. After you print the rst side, follow the onscreen instructions to reload the paper, and then click Continue.

6. Click OK to print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For
more information about loading paper, see Load media on page 12.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips (Windows) on page 49.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper so

it does not start to curl, which could reduce the quality of your printout.

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 12.

NOTE: For specic details on how to format text for printing on envelopes, consult the help les in your word

application.

To print an envelope (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select appropriate options from the Paper/Quality and Layout tabs and Advanced Options dialog box.

46 Chapter 5 Print ENWW

● From the Paper type or Media drop-down list, select the appropriate paper type.

● From the Paper sizes or Paper Size drop-down list, select the appropriate envelope size.

● Select Portrait or Landscape orientation.

For more printing tips, see Printer settings tips (Windows) on page 49.

5. Click OK, and then click Print or OK in the Print dialog box.

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi
takes longer than printing with other settings and requires a large amount of disk space. For a list of supported
print resolutions, visit the product support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced tab, select the Print in Max DPI checkbox, and then click OK.

NOTE: Not all paper types support maximum dpi. You will see an alert icon beside the option if the

selected paper type in the Media drop-down list does not support it.

For more printing tips, see Printer settings tips (Windows) on page 49.

5. Conrm the paper orientation on the Layout tab, and then click OK to print.

Print using a Mac desktop or laptop

The printer is compatible with Mac computers running macOS or OS X 10.7 and later and Apple AirPrint. Follow
the instructions in this section to enable printing from a Mac computer using AirPrint.

NOTE: Use the HP Smart app to monitor ink levels and printer alerts.

If you have not set up the printer and connected it to your network, rst go to 123.hp.com to install the
necessary software and complete setup.

Once the printer is set up and connected to your wireless network, follow the steps below to enable printing with
AirPrint.

ENWW Print using a computer 47

1. Open System Preferences and select Printers and Scanners.

2. Click the Plus icon to add the printer.

3. Choose your printer from the displayed list of network printers, and then click Add.

The computer installs the available drivers (print, scan, and fax, if applicable) for your printer.

48 Chapter 5 Print ENWW

Tips for print success

●

Ink tips

●

Paper loading tips

●

Printer settings tips (Windows)

To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be
loaded correctly, and the printer should have the appropriate settings.

Ink tips

● Use original HP cartridges.

● Install both the black and tri-color cartridges correctly.

For more information, see Replace cartridges on page 56.

● Check the estimated ink levels in the cartridges to make sure there is suicient ink.

For more information, see Check estimated ink levels on page 53.

● If the print quality is not acceptable, see Fix print quality issues on page 88 for more information.

NOTE: Original HP cartridges are designed and tested with HP printers and papers to help you easily produce

great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result
of using a non-HP supply will not be covered under warranty.

If you see a 'Non-HP Cartridge' message displayed from the printer software and you believe you purchased
original HP cartridges, go to: www.hp.com/go/anticounterfeit .

Paper loading tips

● Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type

to avoid a paper jam.

● Load the paper with the side to be printed on facing up.

● Make sure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width

guides do not bend the paper in the input tray.

For more information, see Load media on page 12.

Printer settings tips (Windows)

● To change default print settings, open the HP printer software, click Print & Scan , and then click Set

Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 33.

● To understand paper and paper tray settings:

ENWW Tips for print success 49

– Paper Size: Select the paper size you loaded in the input tray.

– Media: Select the paper type you are using.

● To understand color or black and white settings:

– Color: Uses ink from all cartridges for full color prints.

– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white

prints.

– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of

black and grey tones for high quality black and white prints.

● To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more
detailed prints, but slows print speed and might use more ink.

– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

– Better: Suitable for most print jobs.

Best: Better dpi than Better.

–

– Max DPI Enabled: Highest dpi setting available for print quality.

● To understand page and layout settings:

– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

– Print on Both Sides: Manually ip the pages after one side of the paper prints out so that you can print

on both sides of the paper.

○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when printing

on both sides of the paper.

○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when

printing on both sides of the paper.

– Pages per Sheet: Helps you specify the order of the pages if you print the document with more than

two pages per sheet.

50 Chapter 5 Print ENWW

6 Manage cartridges

This section contains the following topics:

●

Information on cartridges and the printhead

●

Check estimated ink levels

●

Order ink supplies

●

HP Instant Ink

●

Replace cartridges

●

Use single cartridge mode

●

Cartridge warranty information

●

Tips for working with cartridges

ENWW 51

Information on cartridges and the printhead

The following tips help maintain HP cartridges and ensure consistent print quality.

● The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.

● Keep all cartridges in the original sealed packages until they are needed.

● Be sure to turn o the printer properly.

● Store cartridges at room temperature (15-35° C or 59-95° F).

● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary

printing problems.

● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage

from occurring to the printer:

● Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of

internal motion stop before unplugging the printer.

● Make sure you leave the cartridges installed.

● The printer must be transported sitting at; it should not be placed on its side, back, front, or top.

52 Chapter 6 Manage cartridges ENWW

Check estimated ink levels

You can check the estimated ink levels from the printer software, printer control panel or HP Smart.

NOTE: If you have enrolled in the HP Instant Ink service, the printer automatically checks the ink levels and

orders new ink when necessary. For more information about HP Instant Ink, go to hpinstantink.com.

To check the ink levels from the printer control panel

● The Ink Level icons on the printer display show an estimate of ink remaining in the cartridges.

To check the ink levels from the HP printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. In the printer software, click the Estimated Levels tab.

To check the ink levels from the HP Smart app

● Open HP Smart. Check the estimated ink levels at the right side of the printer image.

NOTE:

● If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another

printer, the ink level indicator might be inaccurate or unavailable.

● Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink

warning message, consider having a replacement cartridge available to avoid possible printing delays. You
do not have to replace the cartridges until the print quality is unacceptable.

● Ink from the cartridges is used in the printing process in a number of dierent ways, including in the

initialization process, which prepares the printer and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink
cartridge after it is used. For more information, see www.hp.com/go/inkusage.

owing smoothly. In addition, some residual ink is left in the

ENWW Check estimated ink levels 53

Order ink supplies

Before ordering cartridges, locate the correct cartridge number.

To locate the cartridge number on the printer

● The cartridge number is located inside the cartridge access door.

To locate the cartridge number from the HP Smart app

● Open HP Smart. On the Home screen, click or tap the printer image, and then click or tap Supported

Supplies or Supply Status.

To locate the cartridge number from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the onscreen

instructions.

To order original HP supplies for the HP DeskJet 2700 series, go to www.hp.com/buy/supplies . If prompted,
choose your country/region, and then follow the prompts to nd the right cartridges for your printer.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your country/

region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

54 Chapter 6 Manage cartridges ENWW

HP Instant Ink

Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and save
you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more
ink for you when the ink is running low. HP ships the new cartridges straight to your door before your ink runs
out, so you'll always have ink on hand when you need it. Additionally, the cartridges that you receive contain
more ink than HP XL cartridges, so you'll need to replace cartridges less frequently. To learn more about how HP
Instant Ink can save you time and money, go to hpinstantink.com.

NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com.

ENWW HP Instant Ink 55

Replace cartridges

To replace the cartridges

1. Check that power is on.

2. Remove the cartridge.

a. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

b. Press down to release the cartridge, and then pull it toward you out of the slot.

3. Insert a new cartridge.

a. Remove the cartridge from the packaging.

56 Chapter 6 Manage cartridges ENWW

b. Remove the plastic tape using the pull tab.

NOTE: Do not touch the electrical contacts on the cartridge.

c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it

clicks into place.

d. Close the cartridge access door.

ENWW Replace cartridges 57

Use single cartridge mode

Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is
initiated when one of the following occurs.

● There is only one cartridge installed in the carriage.

● A cartridge is removed from the carriage if there are two cartridges installed previously.

NOTE: If the printer enters the single cartridge mode when two cartridges are installed in the printer,

verify that the protective piece of plastic tape has been removed from each cartridge. When the plastic tape
covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no plastic
tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge
contacts, see Cartridge issues on page 83.

To exit the single cartridge mode

● Install both the black and tri-color cartridges in the printer.

58 Chapter 6 Manage cartridges ENWW

Cartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.

During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as
indicated:

For a copy of the HP Limited Warranty Statement, visit www.hp.com/go/orderdocuments.

ENWW Cartridge warranty information 59

Tips for working with cartridges

Use the following tips to work with cartridges:

● To protect the cartridges from drying out, always turn the printer o using the Power button.

● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces

ink evaporation.

● Insert the cartridges into the correct slots. Match the color of each cartridge to the color of the cartridge

latch. Make sure the cartridges snap into place.

● Align the printer for best print quality. See Printing issues on page 85 for more information.

● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the

printer software shows one or both cartridges in a low state, consider getting replacement cartridges to
avoid possible printing delays. You do not need to replace the cartridges until print quality becomes
unacceptable. See Replace cartridges on page 56 for more information.

● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. If a

cartridge is left unprotected outside the printer, its nozzles might dry out and clog up.

60 Chapter 6 Manage cartridges ENWW

7 Copy and scan

●

Copy and scan using HP Smart

●

Copy from the printer

●

Scan using HP printer software

●

Scan using Webscan

●

Tips for copy and scan success

ENWW 61

Copy and scan using HP Smart

●

Copy and scan from an Android or iOS device

●

Scan from a Windows 10 device

You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart
includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can
print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To
copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on
the type of device you are using.

This section provides basic instructions for using the HP Smart app to copy or scan from your Android, iOS,
Windows 10 or Mac device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows 10: www.hp.com/go/hpsmartwin-help

● Mac: http://www.hp.com/go/hpsmartmac-help

Copy and scan from an Android or iOS device

To copy from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap Copy. The built-in camera will open.

4. Put a document or photo in front of the camera, select a size option to help identifying the size of the

original, and then tap the round button at the bottom of the screen to take a picture.

TIP: For the best result, adjust the camera position to place the original within the provided frame on the

preview screen.

5. Set the number of copies or make other adjustments if necessary:

● Tap the Add Pages icon to add more documents or photos.

● Tap the Delete icon to remove documents or photos.

● Tap Resize to adjust how to ll the original to the paper.

6. Tap Start Black or Start Color to make a copy.

To scan from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Select a scan option, and then tap Camera. The built-in camera will open. Scan your photo or document

using the camera.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

62 Chapter 7 Copy and scan ENWW

Scan from a Windows 10 device

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device
camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.

2. Select Scan, and then select Camera.

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the

screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation,

or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon to

share it with others.

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.

2. Select Scan, and then select Import.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation,

or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

ENWW Copy and scan using HP Smart 63

Copy from the printer

From the scanner glass

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 12.

2. Load the original print side down on the front-right corner of the scanner glass.

For more information, see Load original on page 15.

Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy.

3.

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

64 Chapter 7 Copy and scan ENWW

Scan using HP printer software

●

Scan to a computer

●

Scan to email

●

Create a new scan shortcut (Windows)

●

Change scan settings (Windows)

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The
printer and computer must be connected and turned on.

To scan an original from HP printer software (Windows)

1. Load the original print side down on the front-right corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Under Scan Shortcuts, select the type of scan you want, and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 66.

Scan to email

To scan a document or photo to email from HP printer software (Windows)

1. Load the original print side down on the front-right corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Under Scan Shortcuts, select Email as PDF or Email as JPEG , and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 66.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan
and save photos in PNG format, rather than JPEG.

ENWW Scan using HP printer software 65

1. Load the original print side down on the front-right corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG .
This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of

the shortcut.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 66.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These
settings include options such as page size and orientation, scan resolution, contrast, and the folder location for
saved scans.

1. Load the original print side down on the front-right corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each
section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed
settings pane.

6. When you have nished changing settings, do one of the following.

● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is nished.

● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can

reuse them. Otherwise, the changes only aect the current scan. Then click Scan .

66 Chapter 7 Copy and scan ENWW

Learn more about using the HP Scan software. Click here to go online for more information. At this time, this

website might not be available in all languages.

● Customize scan settings, such as image le type, scan resolution, and contrast levels.

● Scan to network folders and cloud drives.

● Preview and adjust images before scanning.

ENWW Scan using HP printer software 67

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to
your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

For more information, see Open the embedded web server on page 35.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server on page 35.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan from EWS to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP
printer software.

1. Load the original print side down on the front-right corner of the scanner glass.

2. Open the embedded web server. For more information, see Open the embedded web server on page 35.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

68 Chapter 7 Copy and scan ENWW

Tips for copy and scan success

Use the following tips to copy and scan successfully:

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part

of the image.

● Load the original print side down on the front-right corner of the scanner glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

scanning software, and then print a copy of the enlarged image.

● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the

printer software.

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.

ENWW Tips for copy and scan success 69

70 Chapter 7 Copy and scan ENWW

8 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Remove Web Services

ENWW 71

What are Web Services?

The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.

NOTE: To use these web features, the printer must be connected to the Internet (using wireless connection).

You cannot use these web features if the printer is connected using a USB cable.

HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from

any location. It's as simple as sending an email to the email address assigned to your printer when you
enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you
can print from anywhere, using Print Anywhere.

NOTE: Use your HP Account (might not be available in all countries/regions), to sign in and congure the

HP ePrint settings.

Once you have signed up for an account on HP Smart website, you can sign in to view your HP ePrint job
status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to
print, and get help for HP ePrint.

72 Chapter 8 Use Web Services ENWW

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services

1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to

accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the

cartridge access area inside the printer or on the back, side, or bottom of the printer.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or
the person who set up the network.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

Repeat the instructions above to set up Web Services.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions

on the information page to nish the setup.

ENWW Set up Web Services 73

Print with HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 73.

2. Press the Information button ( ) and Cancel button ( ) at the same time to print an information

page, and then nd the email address for your printer from the page.

3. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the

documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

The printer prints the attached document.

NOTE:

● Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email addresses in
the other elds. The HP ePrint server does not accept email print jobs if there are multiple addresses
in the "To" eld or any address in the "Cc" eld."

● The email will be printed once it is received. As with any email, there is no guarantee when or whether
it will be received. You can check the print status on HP Smart website (might not be available in all
countries/regions).

● Documents printed with HP ePrint may appear dierent from the original. Style, formatting, and text
ow may dier from the original document. For documents that need to be printed with a higher

quality (such as legal documents), we recommend that you print from the software application on
your computer, where you will have more control over what your printout looks like.

74 Chapter 8 Use Web Services ENWW

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

ENWW Remove Web Services 75

76 Chapter 8 Use Web Services ENWW

9 Solve a problem

This section contains the following topics:

●

Get help from the HP Smart app

●

Get help in this guide

●

HP support

ENWW 77

Get help from the HP Smart app

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance.

Get help in this guide

This section contains the following topics:

●

Jams and paper-feed issues

●

Cartridge issues

●

Printing issues

●

Network and connection issues

●

Printer hardware issues

●

Control panel error codes and status

Jams and paper-feed issues

●

Clear a paper jam

●

Learn how to avoid paper jams

●

Solve paper-feed problems

Clear a paper jam

NOTE: Paper jams can occur in several areas. Clear paper jam from the input tray rst. It helps to clear the

paper path and make clearing jams from other areas easier. Then continue to the next area until all paper jams
are located and cleared.

To clear a paper jam from the input tray

1. Remove all the paper from the input tray, including both loose and jammed paper.

78 Chapter 9 Solve a problem ENWW

2. Lift and hold the input tray shield, and then use a ashlight to check for any jammed paper or foreign

objects in the paper path. Remove any jammed paper or foreign objects you nd.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not remove the input tray shield.

3. Press the Cancel button ( ). The printer tries to clear the jam automatically.

To clear a paper jam from the output tray

1. Remove all the paper from the output tray, including both loose and jammed paper.

2. Use a ashlight to check for any jammed paper or foreign objects in the output tray area, and then remove

any jammed paper or foreign objects you nd.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

To clear a paper jam from the cartridge access area

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the

1.

following steps to clear the jam manually.

ENWW Get help in this guide 79

2. Open the cartridge access door.

3. Wait until the carriage is idle and silent.

Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other cables

4.

from the rear of the printer.

CAUTION: To avoid the risk of electrical shock, you must unplug the power cord to move the carriage by

hand and reset the paper feed mechanism.

5. Use a ashlight to check for any jammed paper or foreign objects in the cartridge access area and remove

them.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

6. If the carriage is in the center of the printer, slide it to the right, and then remove any paper or objects

blocking the carriage path.

80 Chapter 9 Solve a problem ENWW

7. Close the cartridge access door.

8. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power button

) to turn on the printer.

(

To clear a paper jam from underneath the printer

1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the

following steps to clear the jam manually.

2. Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other cables

from the rear of the printer.

3. Lower the input tray back into the printer, close the output tray extender, and then push the output tray into

the printer.

4. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on the

cleanout door to open it.

ENWW Get help in this guide 81

5. Remove the jammed paper.

6. Use a ashlight to check for torn pieces of jammed paper inside the cleanout area, and then remove any

jammed paper you nd.

7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

8. Turn the printer over to its normal position.

9. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power button

(

) to turn on the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

● Do not overll the input tray.

● Remove printed papers from the output tray frequently.

● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the input

tray must be the same size and type.

● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width

guide does not bend the paper in the input tray.

● Do not force paper too far down in the input tray.

● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of

paper message appears before adding paper.

82 Chapter 9 Solve a problem ENWW

Solve paper-feed problems

What kind of problem are you having?

● Paper is not picked up from the input tray

– Make sure paper is loaded in the input tray. For more information, see Load media on page 12.

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of

the curl.

● Pages are skewing

– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t

against the left side of the paper.

– Load paper into the printer only when it is not printing.

● Multiple pages are being picked up

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure the input tray is not overloaded with paper.

– Make sure the pieces of the loaded paper are not sticking together.

– Use HP paper for optimum performance and eiciency.

Cartridge issues

Identify whether a cartridge has a problem

To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink
Level icon. For more information, see Control panel error codes and status on page 91.

If you get a cartridge problem message from the printer software or the HP Smart app that states at least one of
the cartridges has a problem, do the following to identify whether a cartridge has a problem.

1. Remove the black cartridge and then close the cartridge access door.

● If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.

● If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a

problem.

2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge access

door.

● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.

● If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a

problem.

ENWW Get help in this guide 83

Fix cartridge problems

If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved,
replace the cartridges. For information about replacing cartridges, see Replace cartridges on page 56.

To clean cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled

in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than
30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.

1. Check that power is on.

2. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

3. Remove the cartridge indicated in the error message.

4. Clean the cartridge contacts and printer contacts.

a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the

cartridge.

The electrical contacts are the small gold-colored dots on the cartridge.

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the cartridge.

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c. On the inside of the printer, locate the contacts for the cartridge.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
cartridge.

d. Use a dry swab or lint-free cloth to wipe the contacts.

5. Reinstall the cartridge.

6. Close the cartridge access door.

7. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the

printer with only one cartridge.

Printing issues

●

Fix problems with page not printing (unable to print)

●

Fix print quality issues

Fix problems with page not printing (unable to print)

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try
the following in order:

1. Check for error messages from the printer software and resolve them by following the onscreen

instructions.

2. If your computer is connected to the printer with a wireless connection, conrm that the connection is

working.

3. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending upon your operating system, do one of the following:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 7: From the Windows Start menu, click Devices and Printers.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what's printing to open the print queue.

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c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine.

d. If you made any changes, try to print again.

4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 7: From the Windows Start menu, click Devices and Printers.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default

Printer.

d. Try using your printer again.

5. Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 10

i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then

select Services.

ii. Right-click the Print Spooler, and then click Properties.

iii. On the General tab, next to Startup type, make sure that Automatic is selected.

iv. If the service is not already running, under Service status, click Start, and then click OK.

Windows 7

i. From the Windows Start menu, click Control Panel, System and Security, and then

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

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c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default

Printer.

d. Try using your printer again.

6. Restart the computer.

7. Clear the print queue.

To clear the print queue

a. Depending upon your operating system, do one of the following:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 7: From the Windows Start menu, click Devices and Printers.

b. Double-click the icon for your printer to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to

conrm.

d. If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

To resolve print issues (OS X and macOS)

1. Check for error messages and resolve.

2. Disconnect and reconnect the USB cable.

3. Verify that the product is not paused or oine.

To verify that the product is not paused or oine

a. In System Preferences, click Printers & Scanners .

b. Click the Open Print Queue button.

c. Click a print job to select it.

Use the following buttons to manage the print job:

● Delete: Cancel the selected print job.

● Hold: Pause the selected print job.

● Resume: Continue a paused print job.

● Pause Printer: Pause all print jobs in the print queue.

d. If you made any changes, try to print again.

4. Restart the computer.

ENWW Get help in this guide 87

Fix print quality issues

NOTE: To protect the cartridges from drying out, always turn the printer o using the Power button, and wait

until the Power button light goes out.

To improve print quality (Windows)

1. Make sure you are using original HP cartridges.

2. Check the paper type.

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more
information, see Paper basics on page 17.

Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool, dry
place. When you are ready to print, remove only the paper you plan to use immediately. When you have
nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from
curling.

3. Check the printer software to make sure you have selected the appropriate paper type from the Media

drop-down list and print quality from the Quality Settings drop-down list.

In the printer software, click Print & Scan , and then click Set Preferences to access the print properties.

4. Check the estimated ink levels to determine if the cartridges are low on ink.

For more information, see Check estimated ink levels on page 53. If the cartridges are low on ink consider
replacing them.

5. Align the cartridges.

To align the cartridges

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 33.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer

toolbox.

The printer toolbox appears.

d. Click Align Cartridges on the Device Services tab.

The printer prints an alignment page.

e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment

sheet later.

6. Print a diagnostics page if the cartridges are not low on ink.

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To print a diagnostics page

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 33.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer

toolbox.

d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

e. Examine the color blocks on the diagnostics page.

If any of the color blocks show white lines, are faded, or are missing completely, continue to the next
step.

Figure 9-1 Color blocks without defects

Figure 9-2 Example of color blocks with defects

7. Clean the cartridges.

To clean the cartridges

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 33.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer

toolbox.

d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.

Network and connection issues

●

Fix wireless connection

●

Fix Wi-Fi Direct connection

ENWW Get help in this guide 89

Fix wireless connection

Choose one of the following troubleshooting options.

● Verify that the printer and the wireless router are turned on and have power, Also, make sure that the

wireless radio in the printer is turned on. The light next to the Wireless button ( ) should be steady blue,

indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or attempting to
connect).

● Check the Signal Bars icon ( ) on the control panel display. If only one or two bars are showing, the

wireless signal is weak. Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

● From the printer control panel, press the Wireless button ( ) and the Information button ( ) at the

same time to print the Wireless Network Test Report and Network

Check the top of the wireless network test report to see if something failed during the test.

– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not

your printer passed. If there are issues, perform the recommended steps listed in the report, and then
try using your printer again.

– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your printer

is currently connected. Make sure that the printer is connected to the same network as your computer
or mobile devices.

● Restore network settings and then reconnect the printer. See Connect using the HP Smart app on page 20.

● From HP Smart help center, nd printer connection help, and then follow onscreen instructions.

● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose and

x the issue automatically.

● To determine if a rewall or antivirus program is preventing your computer from connecting to the printer

and nd resolutions, use the HP online rewall troubleshooter .

● For more information about troubleshooting wireless network connection issues, visit the following

website: www.hp.com/go/wirelessprinting.

Fix Wi-Fi Direct connection

Conguration Page.

1. Make sure that the Wi-Fi Direct icon on the printer control panel is on. If it is o, press and hold the Wireless

button ( ) and the Resume button ( ) together for three seconds to turn it on.

2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and

connect to the Wi-Fi Direct name of your printer.

If you are using a mobile device that does not support Wi-Fi Direct, make sure you have installed a
compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/

mobileprinting. If a local version of this website is not available in your country/region or language, you

might be directed to the HP Mobile Printing website in another country/region or language.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

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3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to

the printer.

● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted.

● If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking Information

light, make sure to press the Information button ( ) within one minute to connect before timeout.

4. Make sure that the number of Wi-Fi Direct connections has not reached the maximum of ve devices.

5. Get more assistance online to resolve Wi-Fi Direct issues.

Printer hardware issues

TIP: Run the HP Print and Scan Doctor. to diagnose and automatically x printing, scanning, and copying issues.

The application is available only in some languages.

Close cartridge access door

● Cartridge access door must be closed to begin printing.

The printer shuts down unexpectedly

● Check the power and power connections.

● Make sure the power cord of the printer is connected rmly to a functioning power outlet.

NOTE: When Auto-O is enabled, the printer will automatically turn o after two hours of inactivity to help

reduce energy use. For more information, see Auto-O on page 39.

Resolve printer failure

● Turn the printer o, then on. If that does not resolve the problem, contact HP.

Control panel error codes and status

NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and

check the printer status, and then follow the onscreen instructions to x the issue. Then check the following for
additional assistance if needed.

●

Control panel error codes

●

Control panel ink error status

ENWW Get help in this guide 91

●

Control panel paper error status

Control panel error codes

If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at the
left side, it indicates the printer is in an error state. The letter E and the number work as error codes.

Light behavior Cause and Solution

The letter E and the number 0 are blinking. At the same time, one or
both of the Ink Level icons are blinking and the Ink Alert light is
blinking.

The letter E and the number 1 are blinking. At the same time, the
Resume light is blinking.

There is a problem with the indicated cartridges. Check for an error
message in the HP Smart app or in the printer software and resolve
it by following the on-screen instructions.

The printer receives a printing job, starts feeding paper, and detects
that the paper width for the printing job is bigger than the width of
the loaded paper.

Press either the Resume button ( ) or the Cancel button

( ) to cancel the printing job and eject paper.

To avoid the paper size mismatch problem, do one of the following
before printing.

● Change the paper size setting for the printing job to match the

paper loaded.

● Remove all paper from the input tray, and then load paper

that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically detected

by the printer. For more information, see Change the default paper

size detected by printer on page 16.

The letter E and the number 2 are blinking. At the same time, the
Resume light is blinking.

The printer receives a multipage printing job, detects that the paper
length for the printing job does not match the length of the loaded
paper, and then prints out the rst page of the job with errors.

● To cancel the printing job, press the Cancel button ( ).

● To continue printing the remaining pages, press the Resume

button ( ). The remaining pages will have the same

errors as the rst page.

TIP: You can change the default paper size automatically detected

by the printer. For more information, see Change the default paper

size detected by printer on page 16.

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Light behavior Cause and Solution

The letter E and the number 3 are blinking. At the same time, the
Resume light and the Ink Alert light are blinking.

The letter E and the number 4 are blinking. At the same time, the
Resume light is blinking.

The letter E and the number 5 are blinking. At the same time, all
lights on the control panel are blinking.

The carriage inside the printer has stalled.

Open the cartridge access door and make sure the carriage is not
obstructed. Move the carriage to the right, close the cartridge

access door, and then press the

printing. See Jams and paper-feed issues on page 78 for more
information.

There is a paper jam.

Clear the jam, and then press the Resume button ( ) to

continue printing.

For more information, see Jams and paper-feed issues on page 78.

The scanner is not working.

Turn o the printer, and then turn it on again.

If the problem persists, contact HP. The printer still prints even if the
scanner is not working.

Resume button ( ) to continue

The letter E and the number 6 are blinking. The printer is in an error state.

Control panel ink error status

Light behavior

One of the Ink Level icons without segment and the Error icon are
blinking, and the Ink Alert light is on.

1. Turn o the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

Cause and Solution

One of the following might have occurred.

● The corresponding cartridge is missing.

If one of the cartridges is missing, the printer enters single
cartridge mode. To exit the single cartridge mode, insert the
corresponding cartridge. For more information about the

ENWW Get help in this guide 93

Light behavior Cause and Solution

single cartridge mode, see Use single cartridge mode

on page 58.

● The corresponding cartridge is installed improperly, or still has

plastic tape on it.

Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely. For
more information, see Replace cartridges on page 56.

Both Ink Level icons without segment, the Error icon, and the Ink
Alert light are blinking.

One of the following might have occurred.

● Both cartridges are missing.

● Both cartridges are installed improperly, or still have plastic

tape on them.

● Both cartridges are incompatible or damaged.

Try the following solutions to solve the problem.

● If there is no cartridge installed in the printer, install the

cartridges.

● If both cartridges are installed in the printer, remove the

cartridges, make sure there is no plastic tape on them, and
then reinsert the cartridges securely.

● Make sure that you are using the correct HP cartridges for

your printer.

● If the error persists, replace the cartridges. For information

about how to replace cartridges, see Replace cartridges

on page 56.

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