HP DeskJet 2721 All-in-One operation manual
User Guide
HP DeskJet 2700 All-in-One series
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP,
EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2020 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
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Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem on page 77.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Printer parts ............................................................................................................................................................................................... 1
Printer overview ........................................................................................................................................................................ 2
Control panel features ............................................................................................................................................................. 4
Control panel lights and display icons status ....................................................................................................................... 7
Print reports from control panel ............................................................................................................................................ 9
2 Load media and paper basics ............................................................................................................................................................... 11
Load media .............................................................................................................................................................................. 12
Load original ........................................................................................................................................................................... 15
Change the default paper size detected by printer .......................................................................................................... 16
Paper basics ............................................................................................................................................................................ 17
3 Connect your printer .............................................................................................................................................................................. 19
Connect using the HP Smart app ......................................................................................................................................... 20
Connect to a wireless network with a router ..................................................................................................................... 21
Connect wirelessly without a router .................................................................................................................................... 23
Wireless settings .................................................................................................................................................................... 26
Tips for setting up and using a wireless printer ................................................................................................................ 27
Connect your printer to your computer with a USB cable (non-wireless connection) ................................................ 28
Change the connection type ................................................................................................................................................. 29
4 Printer management tools .................................................................................................................................................................... 31
Use the HP Smart app to print, copy, scan, and troubleshoot ........................................................................................ 32
Open the HP printer software (Windows) .......................................................................................................................... 33
Toolbox (Windows) ................................................................................................................................................................. 34
Embedded web server (EWS) ............................................................................................................................................... 35
Sleep mode ............................................................................................................................................................................. 37
Quiet Mode .............................................................................................................................................................................. 38
Auto-O ................................................................................................................................................................................... 39
Update the printer .................................................................................................................................................................. 40
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5 Print .......................................................................................................................................................................................................... 41
Print using the HP Smart app ............................................................................................................................................... 42
Print from mobile devices ..................................................................................................................................................... 44
Print using a computer .......................................................................................................................................................... 45
Tips for print success ............................................................................................................................................................. 49
6 Manage cartridges .................................................................................................................................................................................. 51
Information on cartridges and the printhead .................................................................................................................... 52
Check estimated ink levels ................................................................................................................................................... 53
Order ink supplies .................................................................................................................................................................. 54
HP Instant Ink .......................................................................................................................................................................... 55
Replace cartridges ................................................................................................................................................................. 56
Use single cartridge mode .................................................................................................................................................... 58
Cartridge warranty information ........................................................................................................................................... 59
Tips for working with cartridges .......................................................................................................................................... 60
7 Copy and scan ......................................................................................................................................................................................... 61
Copy and scan using HP Smart ............................................................................................................................................ 62
Copy from the printer ............................................................................................................................................................ 64
Scan using HP printer software ........................................................................................................................................... 65
Scan using Webscan .............................................................................................................................................................. 68
Tips for copy and scan success ............................................................................................................................................ 69
8 Use Web Services ................................................................................................................................................................................... 71
What are Web Services? ........................................................................................................................................................ 72
Set up Web Services .............................................................................................................................................................. 73
Print with HP ePrint ............................................................................................................................................................... 74
Remove Web Services ........................................................................................................................................................... 75
9 Solve a problem ...................................................................................................................................................................................... 77
Get help from the HP Smart app ......................................................................................................................................... 78
Get help in this guide ............................................................................................................................................................. 78
HP support .............................................................................................................................................................................. 96
10 HP EcoSolutions (HP and the Environment) .................................................................................................................................... 99
Energy Save Mode ............................................................................................................................................................... 100
Appendix A Technical information ........................................................................................................................................................ 101
HP Company notices ........................................................................................................................................................... 102
Specications ........................................................................................................................................................................ 103
iv ENWW
Regulatory notices ............................................................................................................................................................... 105
Environmental stewardship program ............................................................................................................................... 110
Index ........................................................................................................................................................................................................... 119
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vi ENWW
1 Printer parts
●
Printer overview
●
Control panel features
●
Control panel lights and display icons status
●
Print reports from control panel
ENWW 1
Printer overview
●
Top and front view
●
Back view
Top and front view
1 Paper-width guide
2 Input tray
3 Input tray shield
4 Scanner lid
5 Scanner glass
6 Output tray extender (also referred to as the tray extender)
7 Output tray
8 Cartridges
9 Cartridge access door
10 Control panel
2 Chapter 1 Printer parts ENWW
Back view
1 Power connection
2 USB port
ENWW Printer overview 3
Control panel features
Overview of buttons and lights
Feature Description
1 Power button: Turns the printer on or o.
2 Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status,
warnings or errors, and ink levels.
3 Ink Alert light: Indicates low ink or cartridge problems. For more information, see Control panel error codes
and status on page 91.
4 Cancel button: Stops the current operation.
5 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).
Resume light: Indicates the printer is in a warning or error state. For more information, see Control panel error
codes and status on page 91.
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Feature Description
6 Wireless button: Turns on or o the printer wireless capabilities.
Wireless light: Indicates whether the printer is connected to a wireless network.
7 Information button: Prints out a printer information page on its current status.
Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the
same time, press the Information button to conrm a connection.
If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an
information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on
the page.
NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com.
8 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button
multiple times quickly.
9 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white copies,
press the button multiple times quickly.
Control panel display icons
Icon Description
Number of copies icon: 1-digit counter showing the number of copies when you are copying documents.
The maximum count is nine.
When the letter E is displayed to the left side of the counter, it indicates the printer is in an error state. For
more information, see Control panel error codes and status on page 91.
Error icon: Indicates a warning or an error.
Paper Error icon: Indicates a paper-related error.
ENWW Control panel features 5
Icon Description
Wireless status icons: Show the status of a wireless connection.
The wireless status icons consist of two icons, the Wireless Attention icon ( ) and the Signal Bars icon
(
Wi-Fi Direct icon: Indicates the current Wi-Fi Direct status.
● If the Wi-Fi Direct icon is on, Wi-Fi Direct is ready for use.
● If the Wi-Fi Direct icon is o, press and hold the Wireless button ( ) and the Resume button
● If the Wi-Fi Direct icon is blinking in sync with the white blinking Information light, the Wi-Fi
● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds, and
● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds, and
Instant Ink icon: Indicates the printer is enrolled in the HP Instant Ink replacement service. If blinking,
indicates an HP Instant Ink warning or error.
Press the Information button ( ) to print an information page, check the HP Instant Ink section for
diagnostic results, and then follow the instructions on the page.
).
( ) together for three seconds to turn it on.
Protected Setup (WPS) push button mode is in progress. Press the Information button ( )
within two minutes to connect.
then stays on, Wi-Fi Direct has reached the maximum of ve connections.
then turns o, Wi-Fi Direct is disabled by your network administrator.
Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right icon
shows the estimated ink level of the black cartridge.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace cartridges until the print quality becomes unacceptable.
6 Chapter 1 Printer parts ENWW
Control panel lights and display icons status
Power button light
●
Status Description
On The printer is on.
O The printer is powered o.
Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after ve minutes of
inactivity.
Blinking
Blinking fast If the cartridge access door is open, close it. If the cartridge access door is closed and the light is
Wireless light and icons
● The light next to the Wireless button ( ) and the wireless status icons on the display work together to
indicate the status of a wireless connection.
Status Description
The light next to the Wireless button is glowing steady blue and
the Signal Bars icon is visible on the display.
The Wireless light and the Wireless status icons are o. The wireless capability of the printer is o. To turn on the
The printer is processing a job. To cancel the job, press the Cancel button ( ).
blinking fast, the printer is in an error state that you can resolve by following the on-screen
messages on the device you are printing from. If you do not see any onscreen messages, try
printing a document to generate an on-screen message.
The printer is connected to a wireless network. The Signal Bars
indicate the wireless signal strength of the network that the
printer is connected to.
wireless capability, press the Wireless button ( ).
The light next to the Wireless button is blinking blue and the
Signal Bars on the display are cycling.
The printer is in Auto Wireless Connect setup mode.
ENWW Control panel lights and display icons status 7
Status Description
The light next to the Wireless button and the Signal Bars on the
display are blinking together in sync.
The light next to the Wireless button blinks fast three times and
then returns to its prior state.
During the wireless setup, the light next to the Wireless button is
blinking, the Wireless Attention icon is on, and the Signal Bars
are cycling.
The Wireless Attention icon on the display is blinking in sync with
the light next to the Wireless button
The printer is in the Wi-Fi Protected Setup (WPS) progress mode.
The wireless capability of the printer is disabled.
Change the wireless settings. For more information, see
Wireless settings on page 26.
There is no wireless signal.
– Make sure your wireless router or access point is powered
on.
– Move the printer closer to the wireless router.
The printer has a problem connecting to the wireless network.
Press the Wireless button ( ) and the Information button
( ) together to run the wireless test, and then review the
test report for information on how to solve the problem.
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Print reports from control panel
Printer report How to print Description
Printer
Information
Page
Printer Status
Report
Wireless
Network Test
Report and
Network
Conguration
Page
Wireless Quick
Start Guide
Wi-Fi Direct
Guide
Web Services
Reports
Press the Information button ( ).
Press and hold the Cancel button ( ) for three
seconds.
Press the Wireless button ( ) and the Information
button ( ) at the same time.
Press and hold the Information button ( ) for three
seconds.
Press the Information button ( ) and Resume button
(
) at the same time.
Press the Information button ( ) and Cancel button
(
) at the same time.
Printer Information Page provides a summary of the
printer information and its current status.
Printer Status Report provides the current printer
information, cartridge status, or recent events. It can also
help troubleshooting printer problems.
Wireless Network Test Report shows the diagnostics
results for the status of the wireless network, wireless
signal strength, detected networks, and more.
Network Conguration Page shows the network status,
hostname, network name, and more.
Wireless Quick Start Guide provides the step-by-step
instructions to help you set up the wireless connection.
Wi-Fi Direct Guide provides the instructions to help you set
up and use Wi-Fi Direct.
Depending on Web Services status, Web Services Reports
provide dierent instructions to help you turn on Web
Services, set up Web Services, or x connection issues,
and more.
WPS Pin Code
Page
Press and hold the Information button ( ) and the
Wireless button ( ) at the same time for three
seconds.
The WPS Pin Code Page provides the PIN code for a WPS
connection.
ENWW Print reports from control panel 9
10 Chapter 1 Printer parts ENWW
2 Load media and paper basics
●
Load media
●
Load original
●
Change the default paper size detected by printer
●
Paper basics
ENWW 11
Load media
To load paper
1. Raise the input tray.
. Slide the paper-width guide to the left.
2
3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the
stack of paper down until it stops.
12 Chapter 2 Load media and paper basics ENWW
4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Lower the output tray and pull out the output tray extender.
To load envelopes
1. Raise the input tray.
2. Slide the paper-width guide to the left.
ENWW Load media 13
3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down
until it stops. The side to be printed on should face up.
4. Slide the paper-width guide to the right against the stack of envelopes until it stops.
5. Lower the output tray and pull out the output tray extender.
14 Chapter 2 Load media and paper basics ENWW
Load original
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the front-right corner of the glass.
3. Close the scanner lid.
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Change the default paper size detected by printer
The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size detected
by the printer.
To change the default paper size detected by the printer
1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.
2. Click the Settings tab.
3. In the Preferences section, click Tray and Paper Management, and then select the desired option.
4. Click Apply.
16 Chapter 2 Load media and paper basics ENWW
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry
faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
ENWW Paper basics 17
18 Chapter 2 Load media and paper basics ENWW
3 Connect your printer
●
Connect using the HP Smart app
●
Connect to a wireless network with a router
●
Connect wirelessly without a router
●
Wireless settings
●
Tips for setting up and using a wireless printer
●
Connect your printer to your computer with a USB cable (non-wireless connection)
●
Change the connection type
ENWW 19
Connect using the HP Smart app
To set up using the HP Smart app
You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on
iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to print, copy,
scan, and troubleshoot on page 32.
1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi
password of your wireless network.
2. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
3. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode.
When the printer enters AWC setup mode, the light next to the Wireless button blinks blue and the Signal
Bars cycle on the display.
If this is the rst time you set up the printer, the printer is ready for setup after the printer is powered on. It
keeps searching for the HP Smart app to connect within two hours, and then stops searching.
To put the printer back into AWC setup mode, press the Wireless button ( ) and the Cancel button
) together for 3 seconds. When the light next to the Wireless button blinks blue, continue setup.
(
4. Open the HP Smart app, and then do one of the following:
● iOS/Android: On the home screen, tap the Plus icon ( ) and then select the printer. If the printer is
not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network.
● Windows/macOS: On the home screen, click or tap the Plus icon ( ) and then select the printer. If
the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the
printer to your network.
20 Chapter 3 Connect your printer ENWW
Connect to a wireless network with a router
TIP: To print the Wireless Quick Start Guide, press and hold the Information button ( ) for 3 seconds.
●
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)
●
Connect your printer to a wireless network using HP printer software
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)
Before you can connect your printer to a wireless network using WPS, make sure you have the following:
● A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: The printer supports connections using 2.4 GHz or 5 GHz.
● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have
installed the HP printer software on the computer.
If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.
To use the Push Button Conguration (PBC) method
Press and hold the Wireless button ( ) for at least three seconds to start WPS Push Button method.
1.
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.
If the printer connects successfully, the light next to the Wireless button glows steady blue.
To use the PIN method
1. Press and hold the Wireless button ( ) and the Information button ( ) for at least 5 seconds to start
WPS PIN method and print a page with a PIN code.
2. Open the conguration utility or software for the wireless router or wireless access point, and then enter
the WPS PIN.
NOTE: For more information about using the conguration utility, see the documentation provided with
the router or wireless access point.
Wait for about two minutes. If the printer connects successfully, the light next to the Wireless button glows
steady blue.
ENWW Connect to a wireless network with a router 21
Connect your printer to a wireless network using HP printer software
To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:
● A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: The printer supports connections using 2.4 GHz or 5 GHz.
● A computer connected to the wireless network that you intend to connect the printer to.
● Network name (SSID).
● WEP key or WPA Passphrase (if needed).
To connect your printer using HP printer software (Windows)
1. Depending on whether you have installed the HP printer software or not, do one of the following:
If you have not installed the HP printer software on your computer
a. Visit 123.hp.com to download and install the printer software.
b. Follow the onscreen instructions.
If you have the HP printer software installed on your computer
a. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 33.
b. In the printer software, click Tools.
c. Click Device Setup & Software.
d. Click Connect a new device, and then follow the onscreen instructions.
2. After the printer connects successfully, the light next to the Wireless button glows steady blue.
22 Chapter 3 Connect your printer ENWW
Connect wirelessly without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device
—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
● Make sure your computer or mobile device has the necessary software.
– If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
– If you are using a mobile device, make sure you have installed a compatible printing app. For more
information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version
of this website is not available in your country/region or language, you might be directed to the HP
Mobile Printing website in another country/region or language.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a
network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn Wi-Fi Direct on or o from the control panel
On the printer control panel, press and hold the Wireless button ( ) and the Resume button ( ) together
for three seconds.
● When Wi-Fi Direct is turned on, the Wi-Fi Direct icon shows on the display. To nd the Wi-Fi Direct name and
password, press the Information button ( ) to print a printer information page.
NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct guide.
The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the Information
button ( ) and the Resume button ( ) together to print the Wi-Fi Direct guide. The guide may not be
available in all languages.
● When Wi-Fi Direct is turned o, the Wi-Fi Direct icon is not visible on the display.
● For more information about the Wi-Fi Direct icon status, see Control panel display icons on page 5.
To turn Wi-Fi Direct on or o from an Android or iOS device
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
2. Tap the printer icon, and then nd and tap Advanced Settings.
3. Follow the on-screen instructions to connect to the printer Embedded Web Server.
ENWW Connect wirelessly without a router 23
4. In the Embedded Web Server, tap Network > Wi-Fi Direct > Status > Edit Settings.
5. Select the option to turn Wi-Fi Direct on or o and then tap Apply.
TIP: You can change the Wi-Fi Direct connection security setting for the printer here.
Wi-Fi Direct connection security setting
● If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to
12345678 and cannot be changed.
● If the Wi-Fi Direct connection security for the printer is set to Manual (the default setting), you need to do
one of the following to connect to the printer on your mobile device or compter.
– If the Information button ( ) is blinking white, press it within 30 seconds.
– If the printer prints out a page with a PIN code, follow the instruction on the page.
TIP:
● You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS. For
more information about using the EWS, see Open the embedded web server on page 35.
● To nd the Wi-Fi Direct name and password, press the Information button ( ) to print a printer
information page.
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an
Android device). You can download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the
mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option to
print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 2700
series (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
5. Print your document.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in
24 Chapter 3 Connect your printer ENWW
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