HP Designjet 4000 User's Guide
Legal notices
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with
the furnishing, performance, or use of this material.
No part of this document may be photocopied or translated to another language without the prior written consent of HewlettPackard Company.
Trademarks
Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc.'s check-standard trademark for color.
Company address
Hewlett-Packard Company
Inkjet Commercial Division
Avenida Graells, 501
08174 Sant Cugat del Vallès
Barcelona, Spain
Contents
1 Introduction ..........................................................................................................7
Using this guide .....................................................................................................7
The printer's main features ....................................................................................8
The printer's main components .............................................................................. 9
The front panel ....................................................................................................10
Printer software ...................................................................................................12
2 How do I assemble the printer?........................................................................13
Getting started .....................................................................................................13
How do I unpack the printer? ...............................................................................14
How do I assemble the stand? ............................................................................16
How do I attach the stand to the printer? .............................................................22
How do I remove packaging materials from the printer? ...................................... 26
How do I assemble the bin? ................................................................................29
How do I switch on the printer for the first time? ..................................................34
How do I install ink cartridges? ............................................................................36
How do I remove the setup printheads? ..............................................................40
How do I install the printheads? ...........................................................................42
How do I install the printhead cleaners? ..............................................................45
How do I load a roll of paper onto the spindle? ....................................................47
How do I load the paper into the printer? .............................................................50
How do I connect the printer? ..............................................................................56
How do I install accessories? ..............................................................................58
3 How do I set up my printer software? ..............................................................63
How do I choose which connection method to use? ............................................63
How do I connect my printer to a network (Windows)? ........................................64
How do I connect my printer to a network (Mac OS X)? ......................................66
How do I connect my printer to a network (Mac OS 9)? ......................................68
How do I connect my printer directly to a computer (Windows)? .........................69
How do I connect my printer directly to a computer (Mac OS X)? .......................70
How do I connect my printer directly to a computer (Mac OS 9)? ........................71
How do I uninstall the printer driver (Windows)? .................................................72
How do I uninstall the printer driver (Mac OS 9)? ................................................72
4 How do I operate the printer?............................................................................73
How do I switch the printer on and off? ................................................................ 73
How do I restart the printer? ................................................................................74
How do I change the language of the front panel? ..............................................74
How do I access the Embedded Web Server? ....................................................75
How do I change the language of the Embedded Web Server? ..........................76
How do I password–protect the Embedded Web Server? ...................................76
How do I request e-mail notification of specific error conditions? ........................77
How do I change the sleep mode setting? ...........................................................77
How do I turn off the buzzer? ...............................................................................77
How do I change the front panel contrast? ..........................................................77
How do I change the units of measurement? ......................................................77
How do I adjust for altitude? ................................................................................78
1
5 How do I handle paper?.....................................................................................79
How do I load a roll onto the spindle? ..................................................................79
How do I load a roll into the printer? ....................................................................83
How do I unload a roll from the printer? ...............................................................88
How do I load a single sheet? ..............................................................................89
How do I unload a single sheet? ..........................................................................93
How do I select supported paper types? .............................................................. 94
How do I view information about the paper? ........................................................95
How do I download media profiles? .....................................................................96
How do I use non-HP paper? ..............................................................................96
How do I cancel the drying time? .........................................................................96
How do I change the drying time? .......................................................................97
6 How do I handle the ink system?......................................................................99
How do I remove an ink cartridge? ......................................................................99
How do I insert an ink cartridge? .......................................................................104
How do I remove a printhead? ...........................................................................106
How do I insert a printhead? ..............................................................................110
How do I manage printhead monitoring? ...........................................................113
How do I recover (clean) the printheads? ..........................................................113
How do I clean a printhead's electrical connections? ........................................113
How do I align the printheads? ..........................................................................119
How do I remove a printhead cleaner? ..............................................................120
How do I insert a printhead cleaner? .................................................................122
How do I check the status of the ink system? ....................................................124
How do I get ink cartridge statistics? .................................................................124
How do I get printhead statistics? ......................................................................125
How do I check printer usage statistics? ............................................................ 125
7 How do I adjust my printed images?..............................................................127
How do I change the page size? .......................................................................127
How do I create a custom page size? ................................................................127
How do I change the print quality? ....................................................................129
How do I choose print quality settings? .............................................................130
How do I print at maximum speed? ...................................................................132
How do I adjust the margins? ............................................................................132
How do I print on oversize page sizes? .............................................................133
How do I change the paper's orientation? .........................................................133
How do I rotate an image? .................................................................................134
How do I print a mirror image? ..........................................................................134
How do I scale an image? .................................................................................134
How do I change the palette settings? ...............................................................135
How do I change the treatment of overlapping lines? ........................................136
How do I change the graphic language setting? ................................................137
8 How do I get accurate colors from my printer?.............................................139
How do I perform color calibration? ...................................................................139
How do I perform black point compensation? ....................................................140
How do I set the rendering intent? .....................................................................140
How do I select the color emulation mode? .......................................................141
How do I produce matching prints from different HP Designjets? ......................141
How do I get accurate colors from Adobe Photoshop CS (HP–GL/2 & RTL
driver)? ..............................................................................................................141
2
Contents
How do I get accurate colors from Adobe Photoshop CS (PostScript
driver)? ..............................................................................................................146
How do I get accurate colors from Adobe InDesign CS? ...................................151
How do I get accurate colors from QuarkXPress 6? ..........................................155
How do I get accurate colors from Autodesk AutoCAD 2002? ..........................158
How do I get accurate colors from Microsoft Office 2003? ................................158
How do I get accurate colors from ESRI ArcGIS 9? ..........................................158
9 How do I manage print jobs?...........................................................................163
How do I submit a job? ......................................................................................163
How do I save a job? .........................................................................................164
How do I print a saved job? ...............................................................................164
How do I check ink and paper usage for a job? .................................................164
How do I cancel a job? ......................................................................................164
How do I manage the print queue? ....................................................................165
How do I nest jobs to save roll paper? ...............................................................167
10 How do I maintain my printer?........................................................................169
How do I clean the exterior of the printer? .........................................................169
How do I clean the platen? ................................................................................169
How do I lubricate the printhead carriage? ........................................................171
How do I maintain the ink cartridges? ................................................................172
How do I move or store my printer? ...................................................................172
How do I update my printer's firmware? ............................................................173
11 How do I use the Image Diagnostics Print?...................................................175
How do I print the Image Diagnostics Print? ......................................................175
How do I respond to the Image Diagnostics Print? ............................................176
How do I interpret Image Diagnostics part 1? ....................................................176
How do I interpret Image Diagnostics part 2? ....................................................178
How do I interpret Image Diagnostics part 3? ....................................................180
How do I proceed if I still have a problem? ........................................................181
12 How do I perform paper advance calibration?...............................................183
13 The problem is print quality.............................................................................189
General advice ..................................................................................................189
The problem is banding (horizontal lines across the image) ..............................190
The problem is lines are missing or thinner than expected ................................191
The problem is solid bands or lines printed over the image ...............................192
The problem is graininess ..................................................................................193
The problem is the paper is not flat ...................................................................193
The problem is the print smudges when touched ..............................................194
The problem is ink marks on the paper .............................................................. 194
The problem is a defect near the start of a print ................................................195
The problem is lines are stepped .......................................................................195
The problem is lines are printed double or in wrong colors ................................196
The problem is lines are discontinuous .............................................................. 197
The problem is lines are blurred (ink bleeds from lines) ....................................197
The problem is lines are slightly warped ............................................................197
The problem is color accuracy ...........................................................................198
The problem is PANTONE color accuracy .........................................................198
The problem is color matching between different HP Designjets .......................199
14 The problem is an image error........................................................................203
The problem is the print is completely blank ......................................................203
3
The problem is the output contains only a partial print ....................................... 203
The problem is the image is clipped ..................................................................204
The problem is the image is in one portion of the printing area .........................204
The problem is the image is unexpectedly rotated ............................................205
The problem is the print is a mirror image of the original ...................................205
The problem is the print is distorted or unintelligible ..........................................205
The problem is one image overlays another on the same sheet .......................206
The problem is pen settings seem to have no effect ..........................................206
15 The problem is with the ink system................................................................207
The problem is I cannot insert an ink cartridge ..................................................207
The problem is I cannot insert a printhead .........................................................207
The problem is I cannot insert a printhead cleaner ............................................207
The problem is the front panel keeps telling me to reseat or replace a
printhead ............................................................................................................207
The problem is an ink cartridge status message ...............................................208
The problem is a printhead status message ......................................................208
The problem is a printhead cleaner status message .........................................208
16 The problem is with the paper.........................................................................209
The problem is the paper cannot be loaded successfully ..................................209
The problem is a paper jam (paper stuck in the printer) ....................................211
The problem is prints do not stack properly in the bin ........................................213
The problem is the printer uses a lot of paper to align the printheads ...............213
17 The problem is something else.......................................................................215
The problem is the printer's start–up process does not complete ......................215
The problem is a front panel message ............................................................... 215
The problem is a “printhead monitoring” message ............................................218
The problem is a “printheads are limiting performance” message .....................218
The problem is the printer does not print ...........................................................219
The problem is a print job is waiting for a time-out ............................................219
The problem is the printer seems slow ..............................................................219
The problem is communication failures between computer and printer .............220
The problem is I cannot access the Embedded Web Server from my
browser ..............................................................................................................221
The problem is an out-of-memory error .............................................................221
The problem is an AutoCAD 2000 memory allocation error ...............................222
The problem is the platen rollers squeak ...........................................................222
18 Tell me about the printer..................................................................................225
Tell me about color emulation modes ................................................................225
Tell me about connecting the printer .................................................................. 227
Tell me about the printer's rear lights .................................................................228
Tell me about the printer's internal prints ...........................................................228
Tell me about preventive maintenance ..............................................................229
19 Tell me about the Embedded Web Server......................................................231
20 Tell me about the ink system ..........................................................................233
Tell me about ink cartridges ...............................................................................233
Tell me about printheads ...................................................................................235
Tell me about printhead cleaners ......................................................................236
Tell me about ink system tips ............................................................................236
21 Tell me about paper..........................................................................................237
Tell me about using paper .................................................................................237
4
Contents
Tell me about drying time ..................................................................................238
22 Tell me about printer specifications ..............................................................239
Tell me about functional specifications ..............................................................239
Tell me about physical specifications ................................................................. 242
Tell me about memory specifications ................................................................. 242
Tell me about power specifications ....................................................................242
Tell me about ecological specifications .............................................................. 242
Tell me about environmental specifications .......................................................242
Tell me about acoustic specifications ................................................................243
23 Tell me about ordering supplies and accessories.........................................245
Tell me about ordering ink supplies ...................................................................245
Tell me about ordering paper .............................................................................245
Tell me about ordering accessories ...................................................................248
24 Tell me about getting help...............................................................................249
Tell me about HP Instant Support ......................................................................249
Tell me about HP Customer Care ......................................................................249
Tell me about HP Designjet Online ....................................................................250
Tell me about other sources of information ........................................................251
25 Legal information ............................................................................................253
Worldwide Limited Warranty—HP Designjet 4000 Printer series ......................253
Hewlett-Packard Software License Agreement .................................................256
Open source acknowledgments ........................................................................257
Regulatory notices .............................................................................................258
DECLARATION OF CONFORMITY ..................................................................261
Index.........................................................................................................................263
5
6
1
Introduction
● “Using this guide” on page 7
● “The printer's main features” on page 8
● “The printer's main components” on page 9
● “The front panel” on page 10
● “Printer software” on page 12
Using this guide
The User's Guide and Quick Reference Guide are organized into the following
chapters.
Introduction
This chapter provides a brief introduction to the printer and its documentation for new
users.
How do I ...
These chapters help you to carry out various procedures such as loading paper or
changing an ink cartridge. Many of these procedures are illustrated with drawings, and
some are also illustrated with animations (in the User's Guide only).
The problem is ...
These chapters help you to solve problems that may occur while printing.
Introduction
Tell me about ...
Available in the User's Guide only, these chapters contain reference information,
including the specifications of the printer, and the part numbers of paper types, ink
supplies, and other accessories.
Legal information
This chapter contains HP's limited warranty statement, software license agreement,
open source acknowledgments, regulatory notices, and declaration of conformity.
Index
In addition to the table of contents, there is an alphabetical index to help you to find
topics quickly.
7
Chapter 1
The printer's main features
Your printer is a color inkjet printer designed for printing high-quality images on paper
up to 42 in (1.06 m) wide. Some major features of the printer are shown below:
● Production speeds of up to 1.5 m²/min (16 ft²/min), using HP Universal InkJet
Introduction
Bond Paper with the Fast print quality option and the Optimize for Lines and
Text option
● Print resolution of up to 2400×1200 optimized dpi, from a 1200×1200 dpi input,
using the Best print quality option, the Maximum Detail and Optimize for
Images options, and glossy paper (for more information on print resolution, see
“Tell me about functional specifications” on page 239)
● Unattended printing using 400 cm³ ink cartridges and rolls of paper up to 90 m or
300 ft in length (see “Tell me about ink cartridges” on page 233)
● High productivity features such as multi-file job submitting, job previewing,
queueing, and nesting using the printer's Embedded Web Server (see “Tell me
about the Embedded Web Server” on page 231)
● Ink and paper usage information is available from the front panel, and on the Web
from the Embedded Web Server
● Accurate and consistent color reproduction features:
– Press emulations for U.S., European, and Japanese standards; and color
monitor RGB emulations (see “Tell me about color emulation
modes” on page 225)
– Automatic color calibration
8
The printer's main components
The following front and rear views of the printer illustrate the main components.
Front view
Introduction
1. Ink cartridge
2. Platen
3. Printhead carriage
4. Printhead
5. Printhead cleaner
6. Front panel
7. Spindle
8. Blue removable paper stop
9. Bin
10. Ink cartridge drawer
11. Spindle lever
12. Paper load lever
9
Chapter 1
Introduction
Rear view
1. Quick Reference Guide holder
2. Power socket and on/off switch
3. Sockets for communication cables and optional accessories
The front panel
Your printer's front panel is located on the front of the printer, on the right-hand side. It
has the following important functions:
● It must be used to perform certain operations, such as loading and unloading
paper.
● It can display up-to-date information about the status of the printer, the ink
cartridges, the printheads, the paper, the print jobs, etc.
● It can provide guidance in using the printer.
● It displays warning and error messages when appropriate.
● It can be used to change the values of printer settings and thus change the
operation of the printer. However, settings in the printer are overridden by
settings in the Embedded Web Server or in the driver.
10
The front panel has the following components:
1. The display area, where information, icons, and menus are displayed.
2. The Power key turns the printer on and off. If the printer is in sleep mode, this
key will wake it up.
3. The Power light is off when the printer is off; amber when the printer is in sleep
mode; green when the printer is on; green and flashing when the printer is in
transition between off and on.
4. The Form Feed and Cut key normally ejects the sheet (if a sheet is loaded) or
advances and cuts the roll (if a roll is loaded). However, if the printer is waiting for
more pages to be nested, this key cancels the waiting time and prints the
available pages immediately.
5. The Reset key restarts the printer (as if it were switched off and switched on
again). You will need an implement with a narrow tip to operate the Reset key.
6. The Cancel key cancels the current operation. It is often used to stop printing the
current print job.
7. The Status light is off when the printer is not ready to print: it may be off, or in
sleep mode. It is green when the printer is ready and idle; green and flashing
when the printer is busy; amber when a serious internal error has occurred;
amber and flashing when awaiting human attention.
8. The Up key moves to the previous item in a list, or increases a numerical value.
9. The Select key selects the item that is currently highlighted.
10. The Back key goes back to the previous menu. If you press it repeatedly, or hold
it down, you will soon return to the main menu.
11. The Down key moves to the next item in a list, or decreases a numerical value.
To highlight an item in the front panel, press the Up or Down key until the item is
highlighted.
To select an item in the front panel, first highlight it and then press the Select key.
Introduction
11
Chapter 1
The four front-panel icons are all found in the main menu. If you need to select or
highlight an icon, and you don't see the icons in the front panel, press the Back key
until you can see them.
When this guide shows a series of front panel items like this: Item1 > Item2 > Item3,
it means that you should select Item1, then select Item2, then select Item3.
Introduction
Information about specific uses of the front panel can be found throughout this guide.
Printer software
The following software is provided with your printer:
● The Embedded Web Server, which runs in the printer and enables you to use a
● The HP-GL/2 and RTL driver for Windows
● The PostScript driver for Windows
● The PostScript driver for Mac OS 9 and Mac OS X
● The ADI driver for AutoCAD 14
Web browser on any computer to submit and manage print jobs, and check ink
levels and printer status
12
2
How do I assemble the printer?
● “Getting started” on page 13
● “How do I unpack the printer?” on page 14
● “How do I assemble the stand?” on page 16
● “How do I attach the stand to the printer?” on page 22
● “How do I remove packaging materials from the printer?” on page 26
● “How do I assemble the bin?” on page 29
● “How do I switch on the printer for the first time?” on page 34
● “How do I install ink cartridges?” on page 36
● “How do I remove the setup printheads?” on page 40
● “How do I install the printheads?” on page 42
● “How do I install the printhead cleaners?” on page 45
● “How do I load a roll of paper onto the spindle?” on page 47
● “How do I load the paper into the printer?” on page 50
● “How do I connect the printer?” on page 56
● “How do I install accessories?” on page 58
Getting started
The following topics describe how to assemble your new printer (also described in the
Setup instructions).
Because some of the components of the printer are bulky, you may need up to four
people to lift them. You will also need at least 3 × 5 m (10 × 16 ft) of empty floor
space, and about two hours.
The symbols on the boxes identify the contents. Refer to the table below:
How do I assemble the printer?
Symbol on box
Contents of box
Printer body
Stand and bin assembly
Consumables box, including ...
Maintenance Kit (please keep this safe)
Spare box (used while attaching the stand to the
printer)
13
Chapter 2
How do I unpack the printer?
Before you start unpacking, consider where you are going to put the assembled
printer. You should allow some clear space at the back and at the front of the printer.
The recommended clearances are shown in the illustration below.
How do I assemble the printer?
14
When you have identified a suitable location, you can begin unpacking.
1. Remove the two side lids. Then remove all the upper four plastic handles from
both sides of the box (two each side).
2. Cut the strap around the boxes carefully, as the boxes may fall as soon as the
strap is cut.
3. Remove the boxes from the top of the main printer box.
4. Remove all eight plastic handles from both sides of the box.
How do I assemble the printer?
15
How do I assemble the printer?
Chapter 2
5. Remove the main printer box.
6. Remove the two packing pieces.
How do I assemble the stand?
Warning When you are unpacking the leg assembly, you will see that there is
anti-slip material around two of the wheels on the feet. Do not remove this
material yet.
1. Remove the first tray from the stand and bin assembly box.
16
2. From the first tray, remove the two boxes marked with L and R. Place them on
the floor as shown.
3. Lower the cross-brace on to the L and R boxes.
How do I assemble the printer?
4. You now need to identify which is the left and the right side of the cross-brace.
(1) left (2) right (3) one hole (4) two holes
17
How do I assemble the printer?
Chapter 2
5. Now you will need the bag of screws and the screwdriver provided. You may
notice that the screwdriver is slightly magnetic.
6. Remove the two leg covers from the left leg.
18
7. Lower the left leg onto the left side of the cross-brace. The left leg will fit only on
the left side of the cross-brace.
8. Fix the left leg to the cross-brace using four screws on the inner side of the leg.
9. Fix the left leg to the cross-brace using two screws on the outer side of the leg.
10. Lower the right leg onto the right side of the cross-brace. The right leg will fit only
on the right side of the cross-brace.
How do I assemble the printer?
19
How do I assemble the printer?
Chapter 2
11. Fix the right leg to the cross-brace using four screws on the inner side of the leg.
12. Fix the right leg to the cross-brace using two screws on the outer side of the leg.
13. Position a foot on the left leg. There are pins to help you to position the foot
correctly.
Note Do not remove the anti-slip material from the wheel.
20
14. Fix the left foot using four screws.
15. Position a foot on the right leg. There are pins to help you to position the foot
correctly.
Note Do not remove the anti-slip material from the wheel.
How do I assemble the printer?
16. Fix the right foot using four screws.
21
Chapter 2
How do I attach the stand to the printer?
1. You now need to identify the left and right of the printer. This information is shown
on the foam end packs. Also identify the rear of the printer.
2. Pull open the protective plastic from the base of the printer. Please ensure that
there is a three-meter space clear of obstructions to the rear of the printer.
Remove the two desiccant bags from the printer.
How do I assemble the printer?
22
3. In this step, make sure you position the stand pins in the holes in the center of the
printer body brackets.
Lift the stand assembly onto the printer body. The anti-slip material should face to
the rear of the printer.
4. Fix the right side of the stand to the printer using one screw. Make sure that the
screw is fully tightened.
How do I assemble the printer?
5. Fix the left side of the stand to the printer using two screws. Make sure that the
screws are fully tightened.
23
How do I assemble the printer?
Chapter 2
6. Place the spare and consumables boxes against the rear of the printer box. The
arrows on the boxes must point towards the printer box.
Check that the anti-slip material is still fixed to the two rear wheels.
7. Using four people, rotate the printer on to the spare and consumables boxes.
24
Rotate the printer until its rear rests on the spare and consumables boxes and the
wheels with the anti-slip material touch the floor.
8. Remove the pallet before trying to lift the printer into an upright position.
9. Using four people and the hand holds on the rear of the printer body, carefully lift
the printer into an upright position. The anti-slip material should stop the printer
from sliding forwards.
How do I assemble the printer?
25
Chapter 2
How do I remove packaging materials from the printer?
1. Remove the two foam end packs and the plastic covering the printer.
2. Position the left leg cover on the front of the left leg (1), then clip the rear edge (2)
into place.
How do I assemble the printer?
26
3. Position the right leg cover on the front of the right leg (1), then clip the rear edge
(2) into place.
4. Remove the anti-slip material from the two rear wheels on the stand assembly.
5. Remove the packing tapes 1 to 8. Open the printer window and remove the two
window inserts 9 and 10.
6. Remove the protective covering from the printer window and the front panel
screen.
How do I assemble the printer?
27
How do I assemble the printer?
Chapter 2
7. Remove the spindle lock.
8. Open the printhead cleaner door and remove the carriage packing material. Then
close the cleaner door.
28
9. Press the spindle lever down, which will unseat the right–hand end of the spindle.
Remove that end of the spindle first, and then the left. Do not insert your fingers
into the spindle supports during the removal process.
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