DesignJet 111
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HP Designjet Entry-Level Printers Service
Manual
Version: September 2010
For HP Internal Use Only
©Copyright Hewlett-Packard Company 2010
This document contains proprietary
information that is protected by copyright. All
rights are reserved. No part of this document
may be photocopied, reproduced, or
translated to another language without the
prior written consent of Hewlett-Packard
Company.
Edition,
September 2010.
Notices
Warranty
The information contained in this
document is subject to change without
notice.
Hewlett-Packard makes no
warranty of any kind with regard to
this material, including, but not
limited to, the implied warranties of
merchantability and fitness for a
particular purpose.
Hewlett-Packard shall not be liable for
errors contained herein or for
incidental or consequential damages
in connection with the furnishing,
performance, or use of this material.
WARNING
The procedures described in this manual are
to be performed by HP-qualified service
personnel only.
Electrical Shock Hazard
Serious shock hazard leading to death or
injury may result if you do not take the
following precautions:
●
Ensure that the ac power outlet (mains)
has a protective earth (ground)
terminal.
●
Disconnect the Printer from the power
source prior to performing any
maintenance.
●
Prevent water or any other liquids from
running onto electrical components or
circuits, or through openings in the
enclosure.
Electrostatic Discharge
Refer to the beginning of Chapter 4
Utilities on page 53 of this manual, for
precautions you should take to prevent
damage to the Printer circuits from
electrostatic discharge.
Safety Symbols
General definitions of safety symbols are
given immediately after the table of contents.
WARNING
The Warning symbol calls attention to a
procedure, practice, or the like, which,
if not correctly performed or adhered to,
could result in personal injury. Do not
proceed beyond a Warning symbol until
the indicated conditions are fully
understood and met.
CAUTION
The Caution symbol calls attention to
an operating procedure, practice, or the
like, which, if not correctly performed or
adhered to, could result in damage to or
destruction of part or all of the product.
Do not proceed beyond a Caution
symbol until the indicated conditions
are fully understood and met.
Content Management Department,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
ENWW iii
iv Notices ENWW
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and service:
●
HP Designjet 30 Printer (Model C7790D)
●
HP Designjet 30n Printer (Model C7790E)
●
HP Designjet 70 Printer (Model Q6655A)
●
HP Designjet 90 Printer (Model Q6656A)
●
HP Designjet 90r Printer (Model Q6656B)
●
HP Designjet 100+ Printer (Model C7796C)
●
HP Designjet 110+ Printer (Model C7796D)
●
HP Designjet 110+nr Printer (Model C7796E)
●
HP Designjet 130 Printer (Model C7791C)
●
HP Designjet 130nr Printer (Model C7791D)
●
HP Designjet 110+r Printer (Model C7796H)
●
HP Designjet 130r Printer (Model C7791H)
●
HP Designjet 111 Printer with Roll (Model CQ532A)
●
HP Designjet 111 Printer with tray (Model CQ533A)
For information about using these printers, refer to the corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP Certified service personnel
only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located in Chapter 7
Removal
and Installation on page 95.
Conventions
A small arrow
is used to indicate other parts of the Service Manual where you can find information
related to the topic you are consulting.
ENWW v
vi Using this Manual ENWW
Table of contents
1 Test Prints
Usage Report Page .............................................................................................................................. 2
Information Page .................................................................................................................................. 3
NVM Contents Page ............................................................................................................................. 5
2 System Error Codes
Introduction ........................................................................................................................................... 8
Errors and Warnings ............................................................................................................................ 9
System Error Codes ........................................................................................................................... 10
Warnings ............................................................................................................................................ 17
Startup track mode ............................................................................................................................. 25
Emergency Firmware Upgrade .......................................................................................................... 33
System Error Codes - Explanation ..................................................................................................... 34
3 System Maintenance Utility
Introduction ......................................................................................................................................... 38
Launching the System Maintenance Utility ........................................................................................ 38
System Maintenance Utility (Designjet 30, 30n, 70, 90, 90r, 110plus, 111, 130, 130nr) .................... 40
Main Menu - Printer Front Panel Replication ..................................................................... 40
Color Calibration ................................................................................................................ 40
Align Printheads ................................................................................................................. 45
Clean Printheads ............................................................................................................... 46
Check Image Quality ......................................................................................................... 47
Calibrate Paper Feed ......................................................................................................... 48
Get Printer Information ...................................................................................................... 50
Update Firmware ............................................................................................................... 51
Reset Jetdirect Network Card ............................................................................................ 52
4 Utilities
Utilities ................................................................................................................................................ 53
How to Access Restricted Access Utilities ......................................................................... 54
Enable/Disable Buzzer ...................................................................................................... 54
Transport Position .............................................................................................................. 54
Printhead Recovery ........................................................................................................... 55
Network Card Reset .......................................................................................................... 56
Set to Factory Defaults ...................................................................................................... 56
Hard EEPROM reset ......................................................................................................... 57
ENWW vii
Set Flag to Prime Tubes .................................................................................................... 57
5 Calibrations
PRS Adjustment ................................................................................................................................. 60
When Required .................................................................................................................. 60
Manual PRS Adjustment .................................................................................................................... 60
Factory Accuracy Calibration ............................................................................................................. 70
Parts replacement and associated calibrations .................................................................................. 72
6 Parts and Diagrams
Cover Assemblies .............................................................................................................................. 75
Cover Assemblies .............................................................................................................................. 76
Printer Labels ..................................................................................................................................... 78
Right Hand Assemblies ...................................................................................................................... 79
Left Hand Assemblies ........................................................................................................................ 81
Scan-Axis Assemblies ........................................................................................................................ 82
Top Paper Path Assemblies (1 of 2) .................................................................................................. 84
Top Paper Path Assemblies (2 of 2) .................................................................................................. 85
Rear Paper Path Assemblies ............................................................................................................. 87
Paper Feed Assemblies ..................................................................................................................... 88
Cable Harnesses ................................................................................................................................ 90
Ink Supplies and Accessories (1 of 2) ................................................................................................ 91
Ink Supplies & Accessories (2 of 2) .................................................................................................... 92
Rollfeed Components ......................................................................................................................... 93
Printer Stand and Basket ................................................................................................................... 94
7 Removal and Installation
Introduction ......................................................................................................................................... 96
Top Cover ........................................................................................................................................... 98
Front Cover (Applicability: 30, 30n, 50ps) .......................................................................................... 98
Center Cover ...................................................................................................................................... 99
Right End Cover ............................................................................................................................... 101
Left End Cover ................................................................................................................................. 103
Ink Supply Station Cover (Applicability: 70, 100, 100plus, 110plus, 111) ........................................ 105
Ink Supply Station ............................................................................................................................ 106
Electronics Module ........................................................................................................................... 109
Power Supply Unit ............................................................................................................................ 112
Service Station ................................................................................................................................. 114
Front Panel ....................................................................................................................................... 117
Encoder Strip .................................................................................................................................... 118
Carriage Motor ................................................................................................................................. 119
Cleanout Assembly .......................................................................................................................... 120
Ink Supply Tubes .............................................................................................................................. 121
Carriage Assembly (Applicability: 70, 100+, 110+, 111) .................................................................. 123
Carriage Assembly (Applicability: 30, 30nr, 90, 90r, 130, 130nr) ..................................................... 125
Carriage Belt .................................................................................................................................... 128
viii ENWW
Starwheel Assembly (Applicability: 30, 30n) .................................................................................... 129
Starwheel Assembly ......................................................................................................................... 130
Print Platen Assembly ...................................................................................................................... 131
Output Separator (Applicability: 30, 30n) ......................................................................................... 133
Ramp Motor Assembly ..................................................................................................................... 134
Output Mechanism Assembly (Applicability: 30, 30n) ...................................................................... 135
Spittoon (If Installed in the Printer) ................................................................................................... 137
Pivot Assembly ................................................................................................................................. 138
Feed Roller Assembly (Applicability: 30, 30n) .................................................................................. 13 9
Feed Roller Assembly ...................................................................................................................... 141
Pick Assembly (Applicability: 30, 30n) .............................................................................................. 145
Pick Assembly .................................................................................................................................. 146
Pinch Assembly (Applicability: 30, 30n) ........................................................................................... 152
Lower Paper Guide (Applicability: 30, 30n) ...................................................................................... 153
Inner Paper Guide (Applicability: 30, 30n) ........................................................................................ 154
Inner Paper Guide ............................................................................................................................ 155
OOPS Sensor ................................................................................................................................... 156
Paper-Axis Motor Drive Assembly (Applicable only to 30, 30n) ....................................................... 158
Paper-Axis Motor Assembly (Applicability: 90, 90r, 130, 130nr) ...................................................... 159
Bypass Platen (Applicability: 90, 90r, 130, 130nr) ............................................................................ 160
Bypass Platen Actuator (Applicability: 90, 90r, 130, 130nr) ............................................................. 163
Output Platen (HP Designjet 111 with Roll) ..................................................................................... 165
8 Maintenance
Maintenance ..................................................................................................................................... 168
Cleaning Information ........................................................................................................ 168
Lubrication Information .................................................................................................... 170
About this Edition ............................................................................................................. 17 0
What’s in this Service Manual .......................................................................................... 170
ENWW ix
x ENWW
1Test Prints
●
Usage Report Page
●
Information Page
●
NVM Contents Page
ENWW 1
Usage Report Page
The Usage Report Page contains the following information:
●
Printer Model Name.
●
Printer Model Number.
●
Printer Serial Number.
●
Date of last print job received.
●
Total ink consumed.
●
Date of first print job received.
●
Number of pages printer (media size/media type/print quality setting).
To print the Usage Report Page, hold the power button down and press the resume button once.
2 Chapter 1 Test Prints ENWW
Information Page
The Information Page contains the following information:
●
Printer Identification.
●
Printer Status.
●
Printer Usage.
●
Ink Consumable Identification.
●
Ink Consumable Status.
●
Ink Consumable Usage.
●
Network Card Information.
To print the Information Page, hold the power button down and press the resume button four times.
ENWW Information Page 3
4 Chapter 1 Test Prints ENWW
NVM Contents Page
The NVM Contents Page contains the following information:
●
EEROM values dump containing all the values stored in the EEROM (Calibration, etc.)
●
Printheads Acumen dump
●
Cartridges Acumen dump.
To print the NVM Contents Page, hold the power button down and press the cancel button once and
the resume button twice.
ENWW NVM Contents Page 5
6 Chapter 1 Test Prints ENWW
2 System Error Codes
●
Introduction
●
Errors and Warnings
●
System Error Codes
●
Warnings
●
Startup track mode
●
Emergency Firmware Upgrade
●
System Error Codes - Explanation
ENWW 7
Introduction
The following pages contain a list of system error codes and their respective descriptions and
recommended corrective actions. Only try one recommended action at a time and check if the error
code has disappeared. Since the front panel can only display graphics, the error code needs to be
determined by counting the bars on the front panel (as shown below).
NOTE: Refer to System Error Codes - Explanation on page 34 for an explanation on the construction
of the Error Codes and Warnings.
8 Chapter 2 System Error Codes ENWW
Errors and Warnings
Error Codes will normally be displayed directly on the front panel (but can also be seen on the
Information Page) and will require some kind of intervention to resolve the problem. Warnings will
not be displayed on the front panel, but will instead only appear on the Information Page, therefore
allowing the user to continue operating the printer without the need of an intervention.
NOTE: You can also obtain report of the System Error and Warnings through the DesignJet System
Maintenance Tool.
ENWW Errors and Warnings 9
System Error Codes
NOTE: Applicable for 111 only: The printer has a MROM module and it is not possible to perform a
firmware upgrade, and in fact not required as the printer already has the latest version.
01:10
Cause
Solution
Electronics Module failure.
Replace the Electronics Module
Electronics Module
on page 109.
01:12
Cause
Solution
Electronics Module failed during the firmware upgrade OR the
Electronics Module failed during initialization.
Try the following:
●
If the Electronics Module failed during the firmware
upgrade, first perform an emergency firmware upgrade
(
Emergency Firmware Upgrade on page 33).
●
If an emergency firmware upgrade is NOT possible or it
didn’t work, replace the Electronics Module
Electronics Module on page 109.
02:10
Cause
Solution
Carriage failure.
Replace the Carriage Assembly
Carriage Assembly
(Applicability: 70, 100+, 110+, 111) on page 123.
04:13
Cause
Solution
Generic Firmware Error (Network Card). Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the Error
Code has disappeared. If the error code continues, refer to the
Jetdirect Card Service Manual and Service Notes.
08:11
Cause
Solution
Front Panel cannot be detected. Try the following:
●
Check the connections and cables of the Font Panel,
check they have not been damaged and are correctly
connected, disconnect and reconnect the front panel.
●
Replace the Front Panel if the problem persists
Front
Panel on page 117.
10 Chapter 2 System Error Codes ENWW
11:10
Cause
Solution
Trailing Cable Failure. Try the following:
●
Replace the Carriage Assembly
Carriage Assembly
(Applicability: 70, 100+, 110+, 111) on page 123.
●
If the Error Code continues, replace the Electronics
Module
Electronics Module on page 109.
NOTE: Only replace one component at a time and check if
the error has gone before replacing another component. Using
this procedure you will be able to determine exactly which
component failed.
11:11
Cause
Solution
Trailing Cable is badly connected. Try the following:
●
Reconnect the Trailing Cable correctly to the Electronics
Module.
●
If the Error Code continues, replace the Carriage
Assembly
Carriage Assembly (Applicability: 70, 100
+, 110+, 111) on page 123.
21:10
Cause
Solution
Service Station failure.
Replace the Service Station Assembly
Service Station
on page 114.
22:10
Cause
Solution
Ink Supply Station failure.
Replace the Ink Supply Station
Ink Supply Station
on page 106.
ENWW System Error Codes 11
35:01
Cause
Solution
No Cleanout Assembly detected while loading media. Try the following:
●
Remove the Cleanout Assembly and install it again
correctly.
●
Replace the Cleanout Interconnect PCA.
●
If the Error Code continues, replace the Cleanout
Assembly.
NOTE: Only replace one component at a time and check if
the error has gone before replacing another component. Using
this procedure you will be able to determine exactly which
component failed.
37:01
Cause
Solution
Automatic roll motor shutdown. Try the following:
●
If this error code was caused by a paper jam, unplug the
power cable from the printer and clear the blockage. Plug
in the power cable again and check if the Error Code has
disappeared.
●
If there is no paper jam or if recovering the paper jam does
not resolve the problem, then replace the Automatic Roll
System (the error could be caused by anything that stalls
the motor).
37:10
Cause
Solution
Automatic roll home position error. Replace the Automatic Roll System (the error could be caused
by anything that causes the home position not to be detected
or not to be the correct one - electrical sensors, internal
mechanical problems, etc.).
42:10
Cause
Solution
Carriage Motor failure (short-circuit).
Replace the Carriage Motor Assembly
Carriage Motor
on page 119.
12 Chapter 2 System Error Codes ENWW
56:10
Cause
Solution
Error during the calibration of the motor encoder system or a
problem finding the zero position on the Encoder Disc.
Try the following:
●
Replace the Paper-Axis Motor Drive Assembly
Paper-
Axis Motor Drive Assembly (Applicable only to 30, 30n)
on page 158.
●
Replace the Encoder Disc.
NOTE: Make sure you recalibrate the Paper-Axis after
replacing the Paper-Axis Motor Drive Assembly or the Encoder
Disc.
Only replace one component at a time and check if the error
has gone before replacing another component. Using this
procedure you will be able to determine exactly which
component failed.
56:13
Cause
Solution
Error during the calibration of the Line-feed Motor/Encoder
system.
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again.
61:05
Cause
Solution
Firmware Upgrade or Color Calibration was rejected because
the file was sent in the wrong format.
Upgrade the RIP software or the Designjet System
Maintenance Tool.
62:04, 63:04, 64:04 and 65:04
Cause
Solution
I/O module error (62 = parallel; 63 = Network; 64 = USB). Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
If the Error Code reappears, upgrade the firmware.
71:03
Cause
Solution
Generic Firmware Error (Out of memory). Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
If the Error Code reappears, check for a new Firmware
release.
ENWW System Error Codes 13
71:14
Cause
Solution
Memory Management Error (Out of memory during firmware
upgrade).
Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
If the Error Code reappears, perform an emergency
firmware upgrade (
Emergency Firmware Upgrade
on page 33).
72:04
Cause
Solution
Generic Firmware Error (expected). Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
If the Error Code reappears, check for a new Firmware
release.
●
If possible, request the user to provide the following
information which can be found on the information
page:
◦
Firmware Release.
◦
Filename.
◦
Line.
74:12
Cause
Solution
Firmware Upgrade Error (Memory size check failed during
firmware upgrade).
Try the following:
●
Perform the automatic troubleshooting procedure
(requires a special firmware upgrade file that must be
provided by the manufacturing division).
74:14
Cause
Solution
The printer is unavailable to upgrade the firmware.. Try the following:
●
Turn off and on the printer.
●
Print the Service Page
●
Check that the firmware is the latest available.:
◦
Applicable for 110+,110+r,130,130r: If the
firmware version is D.05.04, this would indicate that
the printer has a MROM module and it is not possible
to perform a firmware upgrade, and in fact not
required as the printer already has the latest version.
14 Chapter 2 System Error Codes ENWW
74:14
Cause
Solution
◦
Applicable for 111 only: The printer has a MROM
module and it is not possible to perform a firmware
upgrade, and in fact not required as the printer
already has the latest version.
79:04
Cause
Solution
Generic Firmware Error (unexpected). Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
If the Error Code reappears, check for a new Firmware
release.
●
If possible, request the user to provide the following
information which can be found on the information
page:
◦
Firmware Release.
◦
Filename.
◦
Line.
81:01
Cause Solution
Paper-Axis shutdown - usually a paper-jam caused by a
blockage of the Paper-axis System.
Try the following:
●
If this error code was caused by a paper-jam, unplug the
power cable from the printer and clear the blockage. Plug
in the power cable again and check if the Error Code has
disappeared
●
If this error code appeared but was NOT caused by a
paper jam, replace the Paper-Axis Motor Drive Assembly
Paper-Axis Motor Drive Assembly (Applicable only to
30, 30n) on page 158.
81:12
Cause
Solution
Media Advance error. This error usually appears during the paper-advance
calibration - Retry the paper-advance calibration.
ENWW System Error Codes 15
83:10
Cause
Solution
Sheet feeding failure. Try the following:
●
Replace the Out-Of-paper Sensor.
●
Replace the Electronics Module
Electronics Module
on page 109.
85:10
Cause
Solution
Paper-Axis Encoder error. Try the following:
●
Make sure that the Encoder Sensor cable is connected
correctly.
●
Replace the Paper-Axis Motor Drive Assembly
Paper-
Axis Motor Drive Assembly (Applicable only to 30, 30n)
on page 158.
●
Replace the Electronics Module
Electronics Module
on page 109.
86:01
Cause Solution
Scan-axis shutdown - usually a paper-jam caused by a
blockage of the Scan-axis System.
Try the following:
●
Check that there are no obstacles in the Scan-Axis which
stops the Carriage from moving freely.
●
Too much friction in the Slider Rod, try lubricating the
Slider Rod.
●
The Carriage is bumping into the Service Station. If the
Carriage is stuck at the right hand side of the Printer and
cannot be moved out to the center of the Print Platen it is
because the Service Station cannot uncap the
printheads. In this case replace the Service Station
Assembly
Service Station on page 114.
●
Check that the belt is correctly installed and not damaged.
●
Check that the Turnaround Pulley is correctly installed.
●
Replace the Carriage Motor Assembly
Carriage
Motor on page 119.
16 Chapter 2 System Error Codes ENWW
86:11
Cause
Solution
Scan-axis shutdown during initialization. Typically, this error
occurs when the printer detects an incorrect length.
Try the following:
●
Unplug the power cable from the printer and wait a few
seconds. Plug in the power cable again and check if the
Error Code has disappeared.
●
Check that the Paper-Axis Drive Motor Assembly is
correctly installed and that the bushing is correctly locked
into position.
●
Check that the Carriage moves freely and DOES NOT
bump into the Service Station.
●
If the Printheads are not installed, maybe the carriage
cover is not closed completely.
●
If the Error Code continues, replace the Carriage
Assembly
Carriage Assembly (Applicability: 70, 100+,
110+, 111) on page 123.
Warnings
01:11
Cause
Solution
The Electronics Module is incorrectly positioned. Reseat the Electronics Module by Removing it from the Printer
Electronics Module on page 109 and installing it again in
the correct position.
01:12
Cause
Solution
Electronics Module Error. The Electronics Module EEPROM is flagged as empty and
must be upgraded with the contents of the Carriage EEPROM,
but the Carriage is also flagged as empty. The backup is not
performed. This is the result of an error during the
manufacturing or the repair process. Therefore the Electronics
Module must be reconfigured.
02:10
Cause
Solution
Carriage failure.
Replace the Carriage Assembly
Carriage Assembly
(Applicability: 70, 100+, 110+, 111) on page 123.
ENWW Warnings 17
270:00
Cause
Solution
Black Color Calibration Failure - Black Color Calibration
cancelled.
Try the following:
●
Clean the electrical contacts on the black printhead.
●
If the error code continues, replace the black printhead.
271:00
Cause
Solution
Cyan Color Calibration Failure - Cyan Color Calibration
cancelled.
Try the following:
●
Clean the electrical contacts on the cyan printhead.
●
If the error code continues, replace the cyan printhead.
272:00
Cause
Solution
Magenta Color Calibration Failure - Magenta Color Calibration
cancelled.
Try the following:
●
Clean the electrical contacts on the magenta printhead.
●
If the error code continues, replace the magenta
printhead.
273:00
Cause
Solution
Yellow Color Calibration Failure - Yellow Color Calibration
cancelled.
Try the following:
●
Clean the electrical contacts on the yellow printhead.
●
If the error code continues, replace the yellow printhead.
274:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)
Cause
Solution
Light Cyan Color Calibration Failure - Light Cayan Color
Calibration cancelled.
Try the following:
●
Clean the electrical contacts on the light cyan printhead.
●
If the error code continues, replace the light cyan
printhead.
18 Chapter 2 System Error Codes ENWW
275:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)
Cause
Solution
Light Magenta Color Calibration Failure - Light Magenta Color
Calibration cancelled.
Try the following:
●
Clean the electrical contacts on the light magenta
printhead.
●
If the error code continues, replace the light magenta
printhead.
35:01
Cause
Solution
No Cleanout Assembly (or Duplexer, if installed) detected
while loading media.
Try the following:
●
Remove the Cleanout Assembly (
Cleanout
Assembly on page 120) (or Duplexer, if installed) and
install it again correctly.
●
Replace the Duplexer Interconnect PCA.
●
If the Error Code continues, replace the Cleanout
Assembly
Cleanout Assembly on page 120.
58:10
Cause
Solution
Problem detected in the color sensor system.
Replace the Carriage Assembly
Carriage Assembly
(Applicability: 70, 100+, 110+, 111) on page 123.
61:05
Cause
Solution
Language interpreting error. This is usually and error produced
while parsing a file. There is probably an incompatibility
between the driver and the firmware.
Upgrade the RIP software or the Designjet System
Maintenance Tool.
65:01
Cause
Solution
Communication Failure. Try the following:
●
Unplug the power cable from the printer and check the
cable connections (Parallel, USB and Network cables).
Plug in the power cable again and check if the Error Code
has disappeared.
ENWW Warnings 19
66:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Cause
Solution
Horizontal clipping. May happen when the roll ends in the
middle of printing an image. Could also happen when multi-
pick occurs and two sheets are loaded together and they do
not completely overlap.
Make sure the image size is within the selected WIDTH of the
sheet.
66:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Cause
Solution
Vertical clipping. May happen when the roll ends in the middle
of printing an image. Could also happen when multi-pick
occurs and two sheets are loaded together and they do not
completely overlap.
Make sure the image size is within the selected LENGTH of
the sheet.
71:14
Cause
Solution
Out-of-memory while trying to process the firmware upgrade
file. Probably this is a firmware bug, because the firmware
should free up enough memory to perform the firmware
upgrade process correctly.
Perform an emergency firmware upgrade (
Emergency
Firmware Upgrade on page 33) .
74:12
Cause
Solution
Firmware bug in the firmware upgrade process Try the following:
●
Download the special file in order to update the bootlog.
●
If possible, request the user to provide the following
information which can be found on the information
page:
◦
Firmware Release.
◦
Printer Serial Number.
74:14
Cause
Solution
The printer is unavailable to upgrade the firmware.. Try the following:
●
Turn off and on the printer.
●
Print the Service Page
●
Check that the firmware is the latest available.:
◦
Applicable for 110+,110+r,130,130r: If the
firmware version is D.05.04, this would indicate that
the printer has a MROM module and it is not possible
20 Chapter 2 System Error Codes ENWW
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