HP Designjet 3D User's Guide
HP Designjet 3D Printer
HP Designjet Color 3D Printer
User Guide
Legal Notice
The information contained herein is subject
to change without notice.
The only warranties for HP Products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
© 2011 Hewlett-Packard Development
Company, L.P.
Rev. B
Microsoft
trademarks of Microsoft Corporation.
.
®
and Windows
®
are U.S. registered
Table of Contents
1 Introduction.............................................................................................................................. 1
How to use this guide.............................................................................................. 1
Learn More! ........................................................................................................... 1
Safety precautions .................................................................................................. 2
2 Overview ................................................................................................................................. 3
Finding more information ........................................................................................ 9
3 Setup ..................................................................................................................................... 10
Installing software................................................................................................. 10
Networking the printer .......................................................................................... 10
Establishing network communication with the printer ................................................. 11
Installing Firmware on printer ................................................................................. 14
Adding the second HP Designjet 3D Material Bay .................................................... 14
4 Operation .............................................................................................................................. 19
Display panel and keypad ..................................................................................... 19
System firmware overview ..................................................................................... 20
HP Designjet 3D Software Solution overview............................................................ 21
Processing your STL file for printing ......................................................................... 22
Building a part ..................................................................................................... 24
The display panel during build ............................................................................... 25
Chamber Lights .................................................................................................... 25
Pausing a build .................................................................................................... 25
Resuming after pause ............................................................................................ 25
Canceling a build ................................................................................................. 26
Removing a completed part ................................................................................... 26
Removing HP Designjet 3D Support Material............................................................ 27
Emptying the purge bucket..................................................................................... 27
Replacing material for single material bay ............................................................... 28
Replacing material for dual material bays ................................................................ 28
Material bay LEDs................................................................................................. 29
Replacing material spools ...................................................................................... 30
Storing material spools .......................................................................................... 30
Auto power down................................................................................................. 32
Powering off ........................................................................................................ 32
Resuming operations from Standby mode ................................................................ 32
Updating printer firmware:..................................................................................... 32
i
5 Maintenance .......................................................................................................................... 34
Startup kit tools........................................................................................................... 34
Preventive Maintenance............................................................................................... 34
Daily................................................................................................................... 34
500 Hour maintenance ............................................................................................... 35
Tip wipe assembly ................................................................................................ 35
Tip shield replacement........................................................................................... 37
Remove debris from the Filament Present switch........................................................ 40
2000 Hour maintenance ............................................................................................. 41
Tip replacement and calibration ............................................................................. 41
Chamber light bar replacement .............................................................................. 47
6 Troubleshooting...................................................................................................................... 48
Troubleshooting................................................................................................... 48
Fault determination codes ...................................................................................... 50
Exporting printer configuration (.cfg) file.................................................................. 50
Cycling power...................................................................................................... 50
Diagnosing loss of extrusion................................................................................... 51
Clogged tip ......................................................................................................... 52
Material Jam ........................................................................................................ 53
Recovering from loss of extrusion ............................................................................ 55
7 Support.................................................................................................................................. 59
Introduction.......................................................................................................... 59
HP Professional Services ........................................................................................ 59
8 Recycling................................................................................................................................ 61
Removing the EEproms from the material guides ....................................................... 62
Removing the desiccant from the material spool........................................................ 62
9 Printer Specifications............................................................................................................... 63
Physical specifications ........................................................................................... 63
Facility specifications ............................................................................................ 63
Power specifications.............................................................................................. 64
Ecological specifications........................................................................................ 64
Environmental specifications................................................................................... 64
Acoustic specifications .......................................................................................... 64
10 Supplemental Information ....................................................................................................... 65
HP Designjet 3D and HP Designjet Color 3D Printer series ......................................... 65
Hewlett Packard Limited Warranty Statement ........................................................... 65
Declaration of conformity....................................................................................... 68
Regulatory and Environmental Information ............................................................... 69
ii
Introduction
HP Designjet 3D printer and HP Designjet Color 3D printer are designed with ultimate simplicity
in mind. The printer enables you to build parts quickly and easily, even if you’ve never used a
3D printer before.
The printers build models with HP Designjet 3D ABS Material so parts are strong and durable.
HP Designjet 3D ABS Material also ensures you will be able to drill, tap, sand and paint your
creations. HP Designjet 3D printer and HP Designjet Color 3D printer are an innovative
combination of proprietary hardware, software and material technology.
Welcome to the new dimension of 3D modeling!
How to use this guide
Introduction
This User Guide is laid out in easy to follow sections which cover Set-up, Operation,
Maintenance, and Troubleshooting. Read each section carefully so that you will get the best
performance from your printer.
Throughout this User Guide, text representing Interface Messages that appear on the display
panel are presented in a bold font.
Learn More!
An electronic User Guide is available on the startup DVD. This guide provides information on the
following topics:
• Troubleshooting information
• Important safety notices and regulatory information
• Information about supported printing supplies
• Detailed user instructions
You can also find more information at HP’s support website.
http://www.hp.com/go/3dprinter/knowledgecenter/
1
Safety precautions
Introduction
The following precautions ensure the proper use of the printer and prevent the printer from being
damaged. Follow these precautions at all times.
• Use the power supply voltage specified on the nameplate. Avoid overloading the printer’s
electrical outlet with multiple devices.
• Ensure the printer is well-grounded. Failure to ground the printer may result in electrical
shock, fire and susceptibility to electromagnetic interference.
• Before disassembling or repairing the printer yourself, contact your local Service
Representative. See Support section of User Guide.
• Use only the power cord supplied with the printer. Do not damage, cut or repair the power
cord. A damaged power cord has risk of fire and electric shock. Replace a damaged
power cord with an approved power cord.
• Do not allow metal or liquids to touch the internal parts of the printer. Doing so may cause
damage, fire, electric shock or other serious hazards.
• Power off the printer and disconnect the power cord from the power outlet in any of the
following cases:
• If there is smoke or an unusual smell coming from the printer.
• If the printer is making an unusual noise not heard during normal operation.
• A piece of metal or a liquid touches the internal parts of the printer.
• During an electrical (thunder/lightning) storm
• During a power failure
The following classifications are used throughout this guide:
CAUTION: Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury.
WARNING: Indicates a potentially hazardous situation which, if not avoided,
could result in serious injury.
HOT SURFACE: The hot surface sign indicates the presence of devices with
high temperatures. Always use extra care, and wear safety gloves, when working around heated components
GLOVES: When performing some maintenance procedures, the machine
may be hot and gloves will be required to avoid burns.
SAFETY GLASSES: Wear safety glasses to avoid injury to your eyes.
LIFTING HAZARD: Lift with two or more people to avoid serious injury.
RECYCLE: Use proper recycling techniques for materials and packaging.
ESD: Use standard electrostatic discharge (ESD)
precautions when working on or near electrical
components.
2
Overview
HP Designjet 3D Printer and HP Designjet Color 3D Printer build models from CAD STL files. The
printer builds three-dimensional parts by extruding a bead of ABS material through a computercontrolled extrusion head, producing high quality parts that are ready to use immediately after
completion.
HP Designjet 3D Printer and HP Designjet Color 3D Printer consist of two primary components
— the 3D printer and material bay. HP Designjet 3D Software Solution is the preprocessing
software that runs on Windows XP Pro, Windows Vista or Windows 7 platforms.
HP Designjet 3D Printer builds a maximum part size of 8 x 6 x 6 in (203 x 152 x 152 mm). HP
Designjet Color 3D Printer builds a maximum part size of 8 x 8 x 6 in (203 x 203 x 152 mm).
Each material carrier contains 40 cu. in (700 cc) of usable material — enough to build
continuously for about 48 hours without reloading. You can add an optional second material
bay for extended build times.
Overview
3
Overview
Front view
Left side view
2
3
4
5
1
6
Figure 1 Front and left side view of printer
1Display Panel
2 Material Bay, Support Side
3 Optional Material Bay, Support Side
4 Optional Material Bay, Model Side
5 Material Bay, Model Side
6Power ON/OFF Switch
4
Figure 2 Interior chamber - front view
2
5
3
4
6
7
8
9
1
Overview
1Extrusion Head
2 Tip wipe assembly
3Purge bucket
4 Z stage platen
5 Modeling base retainers (x2)
6 Modeling base
7 Z stage lead screw
8 Z stage guide rods
9Extrusion Tips
5
Overview
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Figure 3 Rear view of printer
1 Model Material Y Connector 9 Support Material Tube
2Model Material Tube 10 UPS Connection
3 AC Power Cord Connector 11 Material Bay Cable Connector
4 Circuit Breaker 12 RJ-45 Network Connector
5 Material Bay 13 Diagnostics Cable Connector
6 Optional Model Material Tube 14 Material Bay Communications Cable
7 Optional Material Bay 15 Optional Material Bay Communications Cable
8 Support Material Y Connector 16 Optional Support Material Tube
6
Figure 4 Material carriers
Support material carrier
Model material carrier
Modeling base
Figure 5 Modeling base
CAUTION: DO NOT reuse modeling bases. If a modeling base is reused,
calibration errors, poor part quality, and loss of extrusion may occur.
Additional modeling bases are available from your HP reseller.
Overview
7
Overview
2
1
3
6
5
15
14
13
10
9
11
12
7
4
8
A
B
C
D
Figure 6 Startup Kit contents
1 Crossover cable (orange)
2 Network cable (blue)
3 Tip replacement kit (A. Support tip B. Model tip C. 8 Tip shields D. 4 Tip wipe assemblies)
4Model material spool
5Startup DVD
6 1/8 inch T-Handle wrench (red)
710x magnifier loupe
8 Support material spool
9 Needle nose pliers
10 Cut te rs
11 7/64 inch T-Handle wrench (yellow)
12 Wi re br u s h
13 G l o v e s
14 Power cord (Euro)
15 Pow e r c o r d ( UK )
8
Finding more information
World Wide Web
Additional information is available at:
http://www.hp.com/go/3dprinter/knowledgecenter
HP Designjet 3D Software
Solution Online Help
Simple operating
instructions for HP Designjet
3D Software Solution are
available in HP Designjet
3D Software Solution
Dynamic Help. You can
also see HP Designjet 3D
Software Solution Help from
the menu bar -
Help>Contents
Overview
9
Setup
Set up the printer and material bay(s) per assembly instructions included with printer.
Installing software
There are two software programs that work with HP Designjet 3D and HP Designjet Color 3D:
1. HP Designjet 3D Software Solution, installed on your workstation, processes the STL files for
printing and communicates with the printer from your workstation.
2. System firmware, the operating software installed on the printer, controls printer functions.
Installing HP Designjet 3D Software Solution:
1. Locate the Startup DVD from startup kit and insert into workstation (PC).
Setup
2. Click the Install HP Designjet 3D Software Solution:
3. Follow prompts to finish loading HP Designjet 3D Software Solution on the workstation.
Installing firmware to the workstation:
1. Click the Install Firmware button to load firmware to your workstation. You will be asked to
load this firmware to your printer later.
2. Follow prompts to finish installing firmware on the workstation.
3. Install firmware to the printer, see “Installing Firmware on printer” on page14
Networking the printer
There are two methods of connecting your printer to your workstation, over a network or with a
direct connection to your workstation.
Connecting through a network:
1. Locate the network cable (blue) from the startup kit.
2. Connect the network cable between the printer and the network hub.
3. Establish communication, see “Establishing communication on a dynamic network:” on
page11 if you have a dynamic network, or “Establishing communication on a static
network:” on page11 if you have a static network.
button.
Connecting directly to a workstation:
1. Locate the crossover cable (orange) from the startup kit.
2. Connect the crossover cable between the printer and the network port on your workstation.
3. Establish communication, see “Establishing communication on a static network:” on
page11
10
Establishing network communication with the printer
You will need to establish network communication between your workstation and printer before
you can send files to be built. How you establish this communication with an IP address is
dependent upon how your network and workstation are configured. If your network is
configured for DHCP (Dynamic Host Configuration Protocol), your DHCP server will
automatically assign a Dynamic IP address to your printer. This is the default setting for your HP
Designjet printer and commonly used in large networks. In some situations you may need to
manually enter a Static IP address for your printer and record the IP address in the HP Designjet
3D Software Solution. Static IP addresses are frequently used for smaller networks or for direct
connection between your workstation and printer. Follow the instructions below to configure
your workstation and network.
Establishing communication on a dynamic network:
If you are on a dynamic network (or not sure of your network type) follow these steps to allow HP
Designjet 3D Software Solution to find your printer and establish communication.
1. Connect a network cable between the printer and a network hub.
2. Make sure the printer is ON and determine the Unique Device Name (UDN) for your
printer.
a. From Idle (or Ready to Build), press Maintenance on the display panel. The display
will show Maintenance and the software version.
b. From the display panel press System.
c. From the display panel press Set Network. The top window will display: Network
Admin - Dynamic IP Address; UDN.
d. The Unique Device Name (UDN) for your printer is listed here. This is preset at the
factory and cannot be changed.
3. From your workstation, start the HP Designjet 3D Software Solution.
Setup
4. From the General tab, click the Manage 3D Printers button.
5. Click the Add from Network button in the lower right corner of the window.
6. A new window, A dd 3D Printer, should list your printer in the main window (identified by
its UDN). Click on the printer in this window and enter a name and location in the lower
portion of the window.
7. Click Add Printer and you are ready to print. Close the Add 3D Printer window.
NOTE: If your printer is not displayed in the “Add 3D Printer” window, you are
not using a dynamic network and you will need to set up a static network
address.
Establishing communication on a static network:
If you are using a static network or connecting the printer directly to a workstation, you will need
to enter the static IP address information into the workstation and the printer. If you are using a
static network and your computer already has network access, see “Setting the static network
on printer:” on page13
1. Set the static IP address information in the workstation:
a. For Windows XP, see “Setting the static network in Windows XP:” on page12
b. For Windows Vista, see “Setting the static network in Windows Vista:” on page12
c. For Windows 7, see “Setting the static network in Windows 7:” on page12
2. Set the static IP address information in the printer, see “Setting the static network on
printer:” on page13
3. Establish communication, see “Establish communication:” on page13
11
Setting the static network in Windows XP:
1. From your workstation open the Control Panel and double click on Network Connections.
2. Right click on Local Area Connection and then left click on Properties.
3. Select Internet Protocol (TCP/IP) from the list.
4. Click on the Properties button.
5. Click on the Use the following IP address option.
6. Enter the IP Address, Subnet Mask and Default Gateway. Contact your IT Administrator or
Internet Service Provider for details regarding IP address information. The IP address should
be different from the workstation, the default gateway and subnet mask should match the
workstation. Enter the IP address, default gateway and subnet mask.
7. Click on the OK button when finished. Close any open networking windows.
Setting the static network in Windows Vista:
1. From your workstation click on the Start Menu.
2. Click on the Control Panel button.
3. Double click on Network and Internet.
4. Double click on the Network and Sharing Center icon.
5. Left click on Manage network connections.
Setup
6. Right click on the Local Area Connection icon then left click on Properties.
7. Select Internet Protocol Version 4 (TCP/IPv4) from the list.
8. Click on the Properties button.
9. Click on the Use the following IP address option.
10. Enter the IP address, Subnet Mask and Default Gateway. Contact your IT Administrator or
Internet Service Provider for details regarding IP address information. The IP address should
be different from the workstation, the default gateway and subnet mask should match the
workstation. Enter the IP address, default gateway and subnet mask.
11 . Click on the OK button when finished. Close any open networking windows.
Setting the static network in Windows 7:
1. From your workstation click on the Start Menu.
2. Click on the Control Panel button.
3. Double click on Network and Internet.
4. Double click on the Network and Sharing Center icon.
5. Double click Local Area Connection.
6. Click on the Properties button.
7. Select Internet Protocol Version 4 (TCP/IPv4) from the list.
12
8. Click on the Properties button.
9. Click on the Use the following IP address option.
10. Enter the IP address, Subnet Mask and Default Gateway. Contact your IT Administrator or
Internet Service Provider for details regarding IP address information. The IP address should
be different from the workstation, the default gateway and subnet mask should match the
workstation. Enter the IP address, default gateway and subnet mask.
11 . Click on the OK button when finished. Close any open networking windows.
Setting the static network on printer:
1. Obtain your static network address from your Network Administrator.
2. From Idle (or Ready to Build), press Maintenance on the display panel. The display will
show Maintenance and the software version.
3. Press System.
4. Press Set Network. The top window displays: Network Admin - Static IP Address; UDN.
5. Press Static IP to display default settings.
IP Address:172.016.075.020 or 198.000.000.001
NM Address:255.255.000.000
GW Address:172.018.100.002
NOTE: These values are the factory defaults and MUST be changed. If these
values are not changed the printer will continue to restart until they are
changed.
NOTE: The IP address should be different from the workstation, the default
gateway and subnet mask should match the workstation. Enter the IP address,
default gateway and subnet mask.
6. Update the IP address:
Press Increment to increase the value one digit at a time.
Press Next Digit to move the cursor one place to the right.
Press Last Digit to move the cursor one place to the left.
7. Use the three functions listed above to set your IP address.
8. After setting the final digit of the Internet Protocol (IP) address, move the cursor one more
place to the right. The cursor moves to the Netmask (NM) address. Follow the same steps
for setting the Netmask (NM) and Gateway (GW) addresses.
9. When you have finished setting the addresses, press Done. The display will show: Change
IP, Netmask and Gateway?
10. Press Yes. The panel then displays Resetting Network.
11 . Press Done until Idle is displayed.
Establish communication:
1. From your workstation, start the HP Designjet 3D Software Solution.
a. From the General tab, click the Manage 3D Printers button.
b. Click the Add from Network button in the lower right corner of the window.
c. A new window, Add 3D Printer , should list your printer (identified by its UDN). Click
on the printer in this window and enter a name and location of your choice in the
lower portion of the window.
d. Click Add Printer to complete. Close the Add 3D Printer window.
Setup
2. If your printer is not displayed in the Add 3D Printer window, you will need to add the
printer IP address manually.
a. From the General tab, click the Manage 3D Printers button.
b. Click the Add Manually button in the lower right corner of the window.
c. In the Add 3D Printer window, enter a name and location of your choice in the
appropriate fields.
d. Enter the IP Address for your printer in the appropriate field. It will be the same
address as entered in step 6.
13
Setup
e. Select your printer type from the drop down list, either HP Designjet 3D or HP
Designjet Color 3D.
NOTE: If you only have one printer connected, it will be the only printer in the
list.
f. Click Add Printer and close the Add 3D Printer window.
3. If you are unable to connect the printer to your workstation, contact your Network
Administrator.
Installing Firmware on printer
1. From the display panel, press Maintenance.
2. Press System.
3. Press Load Upgrade. “Send upgrade from workstation” and the printer IP address will be
displayed.
4. From your workstation, open the HP Designjet 3D Software Solution by double clicking on
the HP Designjet 3D Software Solution icon.
5. Click the Printer Services tab.
6. Select your printer from the drop down list then click the Update Software button.
7. Navigate the HP Designjet 3D Software Solution to the directory where the firmware file is
located and select the HP Designjet 3D.upg file for HP Designjet 3D or select the HP
Designjet Color 3D.upg file for HP Designjet Color 3D. Firmware will now begin to
download to the printer.
8. When firmware verification is complete, the printer display will show Reboot to complete
upgrade? Press Yes. The printer will then load the firmware then reboot and return to Idle.
NOTE: Loading firmware will take approximately 10 minutes.
Adding the second HP Designjet 3D Material Bay
You have the option of adding a second material bay to extend printing times without having to
reload material while the model is printing.
Installing the HP Designjet 3D Material Bay:
1. Remove the HP Designjet 3D Material Bay, material bay cable, material spools and
material carriers from the box.
2. Unload the model and support material from the printer.
3. Open the material bay doors by gently pressing in to release and pulling outwards.
4. Remove the material carriers by first pushing them in to unlatch and then pulling them
outwards.
5. Place the carriers on a flat stable surface.
CAUTION: Do not push the material through the material guide back into the
carrier, doing so can cause material to break or become tangled.
14
6. Open the carriers.
7. Rotate the spools to rewind the material, leaving 2 inches (50mm) remaining at the material
guide. See Figure 7.
Figure 7 Rewinding the material spool
8. Using a cutters, cut the excess 2 inches (50mm) of material from the material guide. leaving
a blunt end.
9. Power the printer off at the power switch.
10. When the display is blank and the printer has shut down, turn the circuit breaker to the OFF
position.
11 . Disconnect the power cable, network cable and material bay cable.
12 . Disconnect the model and support material tubes from the printer and the material bay by
pressing in on the coupler ring and pulling the tubes outward.
13 . With 2 people, use the handgrips to lift the printer off of the material bay and place on a
flat stable surface. See Figure 8.
Figure 8 Separating the printer and material bay
14 . Position the second material bay on top of the existing material bay. Be sure the feet and
pins are properly aligned. See Figure 9.
Figure 9 Positioning material bays
Setup
15. With 2 people, position the printer on to the top of the material bays. Be sure the feet and
pins are properly aligned. See Figure 10.
15
Figure 10 Positioning printer
16. Remove the black plugs from the model and support Y blocks by pushing in on the coupler
rings and pulling outward. See Figure 11.
Figure 11 Removing the Y block plugs
Setup
17. Connect the short red striped material tube (M1) from model (M) coupler of upper material
bay to left side of model Y block by inserting firmly into red couplers. Gently pull the tube
to ensure it is properly inserted.
18 . Repeat with the short black striped (S1) material tube for support side. See Figure 12.
Figure 12 Connecting the short material tubes
16
19. Connect the long red striped material tube (M2) from model (M) coupler of lower material
bay to right side of model Y block by inserting firmly into red couplers. Gently pull the
tube to ensure it is properly inserted.
20. Repeat with long black striped (S2) material tube for support side. See Figure 13.
Figure 13 Connecting the long material tubes
21. Connect a material bay cable between the printer and the top connector on the upper
material bay.
22. Connect the other material bay cable between the bottom connector of the upper material
bay to the top connector of the lower material bay. See Figure 14.
Figure 14 Connecting the material bay cables
23. Connect the power cable and network cable.
24. Switch the circuit breaker to the ON position.
25. Power the printer ON at the power switch.
26. After the printer has booted up, you may need to reload the printer firmware. If the printer
displays “Send Upgrade from Workstation”, See “Updating printer firmware:” on page32.
27. Insert model and support material spools into the new material carriers.
Setup
28. From display panel press Material. Display will show Add/Remove.
29. Open material bay doors and push both red handled model carriers into right side of the
material bays until they latch.
30. Push both black handled support carriers into left side of the material bays until they latch.
17
31. Press Load Selected. The printer will load the first material bay and prepare the second
material bay for automatic loading. When the printer has finished loading material, S1
and M1 will be marked with asterisks. All material bay LED’s will be solid.
NOTE: Material may take up to ten minutes to load.
32. When finished loading material press Done. Display will show Idle and amount of material
remaining for model and support in both material bays.
Setup
18
Operation
1
3
2
Display panel and keypad
The main user interface for the printer is the display panel and keypad. See Figure 15.
Figure 15 Display panel and keypad
1 Keypad buttons
2 Main display window
3Lower display windows
The HP Designjet 3D and HP Designjet Color 3D display panel and keypad consist of a multipleline LCD window with two buttons used for scrolling through messages and four single-line
windows, each with one button for making selections. The top line in the upper window always
shows the printer status.
NOTE: If an item is blinking in the lower displays, the blinking item is usually
the next most logical selection.
Operation
19
Loading...