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except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
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as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
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Power consumption, electrical specications, and acoustic emissions ........................................... 12
Operating-environment range .......................................................................................................... 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) .................................................................................................... 16
Load paper into the single-sheet priority feed slot .......................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 17
Tray 1 paper orientation ................................................................................................................... 19
Load paper into Tray 2 ......................................................................................................................................... 20
Load paper into Tray 2 ....................................................................................................................... 20
Load envelopes in Tray 2 ................................................................................................................... 22
Tray 2 paper orientation ................................................................................................................... 25
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ................................................................................................................ 28
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
Use walk-up USB printing .................................................................................................................................... 46
Make a copy .......................................................................................................................................................... 48
Copy on both sides (duplex) ................................................................................................................................ 49
Copy on both sides manually ............................................................................................................ 49
Scan by using the HP Scan software (Windows) ................................................................................................. 52
Scan by using the HP Scan software (OS X) ......................................................................................................... 53
Scan to a USB ash drive ..................................................................................................................................... 54
Set up Scan to Network Folder ............................................................................................................................ 55
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 55
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 55
Set up the Scan to Network Folder feature on a Mac ....................................................................... 56
Scan to a network folder ..................................................................................................................................... 58
Set up Scan to E-mail ........................................................................................................................................... 59
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 59
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 59
Set up the Scan to Email feature on a Mac ....................................................................................... 61
Scan to email ....................................................................................................................................................... 63
Set up to send and receive faxes ......................................................................................................................... 66
Before starting .................................................................................................................................. 66
Step 1: Identify the phone connection type ...................................................................................... 66
Step 2: Set up the fax ........................................................................................................................ 67
Dedicated phone line ...................................................................................................... 67
Shared voice/fax line ...................................................................................................... 68
Shared voice/fax line with an answering machine ......................................................... 69
Step 3: Congure the fax time, date, and header ............................................................................. 71
HP Fax Setup Wizard ....................................................................................................... 71
Product control panel ..................................................................................................... 71
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ............................ 72
Step 4: Run a fax test ........................................................................................................................ 72
Send a fax ............................................................................................................................................................ 74
Send a fax by dialing manually from the product control panel ...................................................... 74
Fax from the atbed scanner ............................................................................................................ 74
Fax from the document feeder ......................................................................................................... 75
Use speed dials and group-dial entries ............................................................................................ 75
Cancel a fax ....................................................................................................................................... 76
Send a fax using the HP software (Windows) ..................................................................................................... 77
Create, edit, and delete speed-dial entries ......................................................................................................... 78
Use the control panel to create and edit the fax phone book .......................................................... 78
Use phone-book data from other programs .................................................................................... 78
Delete phone book entries ................................................................................................................ 78
8 Manage the product ..................................................................................................................................... 79
Use HP Web Services applications ....................................................................................................................... 80
ENWWv
Change the product connection type (Windows) ................................................................................................ 81
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................. 82
Advanced conguration with HP Utility for OS X ................................................................................................ 85
Open HP Utility .................................................................................................................................. 85
HP Utility features ............................................................................................................................. 85
Congure IP network settings ............................................................................................................................. 88
View or change network settings ..................................................................................................... 88
Rename the product on a network ................................................................................................... 88
Manually congure IPv4 TCP/IP parameters from the control panel ............................................... 89
Product security features .................................................................................................................................... 90
Print with EconoMode ....................................................................................................................... 91
Congure the Sleep/Auto O After setting ....................................................................................... 91
Set the Shut Down After delay and congure the product to use 1 watt or less of power ............. 91
Congure the Delay Shut Down setting ............................................................................................ 92
HP Web Jetadmin ................................................................................................................................................. 93
Update the rmware ............................................................................................................................................ 94
Method one: Update the rmware using the control panel ............................................................. 94
Method two: Update the rmware using the Firmware Update Utility ............................................ 95
Customer support ................................................................................................................................................ 98
Control panel help system ................................................................................................................................... 99
Restore the factory-set defaults ....................................................................................................................... 100
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ..................... 101
Change the “Very Low” settings ..................................................................................................... 101
For products with fax capability ................................................................................... 101
Order supplies ................................................................................................................................. 102
Product does not pick up paper or misfeeds .................................................................................................... 103
The product does not pick up paper ............................................................................................... 103
The product picks up multiple sheets of paper .............................................................................. 103
The document feeder jams, skews, or picks up multiple sheets of paper ..................................... 103
Clear paper jams ................................................................................................................................................ 105
Solve general fax problems ............................................................................................................ 141
Faxes are sending slowly .............................................................................................. 141
Fax quality is poor ......................................................................................................... 142
Fax cuts o or prints on two pages .............................................................................. 143
Index ........................................................................................................................................................... 145
viiiENWW
1Product overview
●
Product views
●
Product specications
●
Product hardware setup and software installation
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW1
Product views
1
3
4
2
10
9
8
6
5
7
●
Product front view
●
Product back view
●
Control-panel view
Product front view
1Document feeder
2Scanner
3Control panel (tilts up for easier viewing)
4Walk-up USB port for printing and scanning without a computer
5Output bin
6Output bin extension
7Front door (provides toner cartridge access)
8Power on/o button
9Single-sheet priority feed slot (Tray 1)
10Main input tray (Tray 2)
2Chapter 1 Product overviewENWW
Product back view
2
1
7
4
3
5
6
8
1Rear door (provides access for clearing jams)
2Power connection
3USB port
4Ethernet port
5Fax line in port
6Fax phone port
7Duplexer (duplex models only)
8Serial number and product number label
ENWWProduct views3
Control-panel view
4
3
2
1
5
1HP Back buttonReturns to the previous screen
2Home buttonProvides access to the Home screen
3Help buttonProvides access to the control-panel help system
4Color touchscreenProvides access to menus, help animations, and product
information.
5Home page screen indicatorThe display indicates which Home screen the control panel is
currently displaying.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
4Chapter 1 Product overviewENWW
Home screen layout
12
3
4568
9
710
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1Reset buttonTo
2Connection Information
button
3Product statusThis screen area provides information about the overall product status.
4
Copy button
5
Scan button
6
Fax button
7
USB button
8
Supplies button
9
Apps button
10
Setup button
uch this button to reset any temporary job settings to the default product settings.
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon
depending on the type o
Touch this button to open the copy feature.
Touch this button to open the scan features:
●
Scan to USB Drive
●
Scan to Network Folder
●
Scan to E-mail
Touch this button to open the fax features.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the
Touch this button to open the Setup menu.
f network to which the product is connected.
Apps menu to print directly from select Web applications.
or a wireless network icon ,
ENWWProduct views5
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briey touch the screen to stop
the scrolling.
SwipeTouch the screen and then move the nger
horizontally to scroll the screen sideways.
ScrollTouch the screen, and then, without lifting the
nger, move the nger vertically to move the
screen.
Touch the Setup button to open the Setup
menu.
Swipe the Home screen to access the Setup
button.
Scroll through the Setup menu.
6Chapter 1 Product overviewENWW
Product specications
Introduction
IMPORTANT: The following specications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljMFPM277.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name
Product number
Paper handlingSingle-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printingNot available
Connectivity10/100/1000 Ethernet LAN connection with
Hi-Speed USB 2.0
Print server for wireless network connectivityNot available
Easy-access USB port
HP near eld communication (NFC) and Wi-Fi
Control-panel display and
input
PrintPrints 18 pages per minute (ppm) on A4 and
Easy-access USB printing (no computer
M277n
B3Q10A
IPv4 and IPv6
Not available
Direct for printing from mobile devices
Color touchscreen control panel
19 ppm on letter-size paper
required)
M277dw
B3Q11A
Fax
Copy and Scan
NOTE: Copy and scan
speeds are subject to
change. For the most current
information, go to
www.hp.com/support/
colorljMFPM277.
Copies 19 pages per minute (ppm)
Scans 26 ppm
ENWWProduct specications7
Model name
M277n
M277dw
Product number
50-page document feeder
Scan to E-mail, Scan to USB, and Scan to
Network Folder options
Supported operating systems
The following information applies to the product-specic Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1.Go to www.hp.com/support/colorljMFPM277.
2.Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3.Click the operating system version, and then click the Download button.
B3Q10A
B3Q11A
Operating systemDriver installedNotes
Windows® XP SP3 or later, 32bit
Windows Vista®, 32-bitThe HP PCL 6 product-specic print
Windows Server 2003 SP2 or
later, 32-bit
Windows 7 SP1 or later, 32-bit
and 64-bit
The HP PCL 6 product-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL 6 product-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL 6 product-specic print
driver is installed for this operating
system as part of the full software
installation.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-eort support
for the discontinued XP operating system.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-eort
support for the discontinued Server 2003 operating system.
8Chapter 1 Product overviewENWW
Operating systemDriver installedNotes
Windows 8, 32-bit and 64-bitThe HP PCL 6 product-specic print
driver is installed for this operating
system as part of the full software
installation.
Windows 8.1, 32-bit and 64-bitThe HP PCL 6 product-specic print
driver is installed for this operating
system as part of the full software
installation.
Windows Server 2008 SP2, 32bit
Windows Server 2008 SP2, 64bit
Windows Server 2008 R2, SP 1,
64-bit
Windows Server 2012, 64-bitThe software installer does not
The HP PCL.6 product-specic print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL.6 product-specic print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL 6 product-specic print
driver is installed for this operating
system as part of the full software
installation.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specic print drivers do
support it.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32- bit driver.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32- bit driver.
Download the driver from the HP Web site www.hp.com/
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
Windows Server 2012 R2, 64 bit The software installer does not
OS X 10.7 Lion, OS X 10.8
Mountain Lion, and OS X 10.9
Mavericks
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljMFPM277 for
HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to www.hp.com/go/upd and click the Specications tab.
Mobile printing solutions
The product supports the following software for mobile printing:
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specic print drivers do
support it.
The OS X print driver and print utility
are available for download from
hp.com and may also be available via
Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
Download the driver from the HP Web site www.hp.com/
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
For OS X, download the full installer from the support Web
site for this product.
1.Go to www.hp.com/support/colorljMFPM277.
2.Select Support Options, and then under Download
Options select Drivers, Software & Firmware.
3.Click the operating system version, and then click the
Download button.
●
HP ePrint software
ENWWProduct specications9
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with
HP Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
●
AirPrint
●
Android Printing
10Chapter 1 Product overviewENWW
Product dimensions
1
1
3
3
2
2
1
1
3
3
2
2
Figure 1-1 Dimensions for the M277n models
1. Height322.2 mm (12.7 in)578 mm (22.8 in)
Product fully closedProduct fully open
2. Depth384 mm (15.1 in)849 mm (33.4 in)
3. Width392 mm (15.4 in)392 mm (15.4 in)
Weight (with cartridges)17.4 kg (38.4 lb)
Figure 1-2 Dimensions for the M277dw models
ENWWProduct specications11
Product fully closedProduct fully open
1. Height322.2 mm (12.7 in)578 mm (22.8 in)
2. Depth417 mm (16.4 in)1002 mm (39.4 in)
3. Width392 mm (15.4 in)392 mm (15.4 in)
Weight (with cartridges)18.3 kg (40.3 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljMFPM277 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specications
EnvironmentRecommendedAllowed
Temperature17° to 27°C (62.6° to 80.6°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% RH
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
12Chapter 1 Product overviewENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljMFPM277 for HP's all-inclusive help for the product. Find the following
support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWWProduct hardware setup and software installation13
14Chapter 1 Product overviewENWW
2Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW15
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple paper
types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1.Move the paper width guides in the single-sheet
priority feed slot outward.
2.Place the top edge of the sheet at the opening,
and then adjus
lightly touch the sheet, but do not bend it.
t the side guides so that they
16Chapter 2 Paper traysENWW
3.Insert the single sheet into the slot and hold it.
The product will pull the sheet partially into the
paper path. For information about how to orient
the paper, see Tray 1 paper orientation
on page 19.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the product.
4.At the computer, begin the printing process from
the so
ftware application. Make sure that the
driver is set to the correct paper type and size for
the paper being printed from the single-sheet
priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1.Move the paper width guides in the single-sheet
priorit
y feed slot outward.
ENWWLoad paper into the single-sheet slot (Tray 1)17
2.Place the right edge of the envelope, face-up, at
the opening, and then adjust the side guides so
that they lightly touch the envelope, but do not
bend it.
3.Insert the envelope into the slot and hold it. The
pr
oduct will pull the envelope partially into the
paper path..
NOTE: Depending on the size of the envelope,
you migh
the envelope advances into the product.
4.At the computer, begin the printing process from
the so
driver is set to the correct paper type and size for
the envelope being printed from the single-sheet
priority feed slot.
t need to support it with two hands until
ftware application. Make sure that the
18Chapter 2 Paper traysENWW
Tray 1 paper orientation
123
123
When using paper that requires a specic orientation, load it according to the information in the following
table.
Paper typeOutputHow to load paper
Letterhead or preprinted1-sided printingFace-up
Top edge leading into the product
Letterhead or preprinted2-sided printingFace-down
Top edge away from the product
Prepunched1-sided printing or 2-sided printingFace-up
Holes toward the left side of the product
ENWWLoad paper into the single-sheet slot (Tray 1)19
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1.Open the tray.
2.Adjust the paper guides by sliding the guides to
the siz
e of the paper being used.
20Chapter 2 Paper traysENWW
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