HP Color LaserJet Pro MFP M274 User Guide
Color LaserJet Pro MFP M274
User Guide
www.hp.com/support/colorljM274MFP
HP Color LaserJet Pro MFP M274
User Guide
Copyright and License
© 2015 Copyright HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 10/2015
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Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Control-panel view .............................................................................................................................. 4
Home screen layout .......................................................................................................... 5
How to use the touchscreen control panel ...................................................................... 6
Product specifications ........................................................................................................................................... 7
Introduction ......................................................................................................................................... 7
Technical specifications ...................................................................................................................... 7
Supported operating systems ............................................................................................................ 7
Mobile printing solutions .................................................................................................................... 9
Product dimensions .......................................................................................................................... 10
Power consumption, electrical specifications, and acoustic emissions .......................................... 10
Operating-environment range .......................................................................................................... 10
Product hardware setup and software installation ............................................................................................ 11
2 Paper trays ................................................................................................................................................. 13
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 14
Introduction ....................................................................................................................................... 14
Load paper into the single-sheet priority feed slot ......................................................................... 14
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 15
Tray 1 paper orientation ................................................................................................................... 17
Load paper into Tray 2 ......................................................................................................................................... 18
Introduction ....................................................................................................................................... 18
Load paper into Tray 2 ...................................................................................................................... 18
Load envelopes in Tray 2 .................................................................................................................. 20
Tray 2 paper orientation ................................................................................................................... 23
3 Supplies, accessories, and parts ................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................... 26
ENWW iii
Ordering ............................................................................................................................................. 26
Supplies and accessories .................................................................................................................. 26
Customer self-repair parts ............................................................................................................... 26
Replace the toner cartridges ............................................................................................................................... 28
Introduction ....................................................................................................................................... 28
Remove and replace the toner cartridges ........................................................................................ 29
4 Print ........................................................................................................................................................... 35
Print tasks (Windows) .......................................................................................................................................... 36
How to print (Windows) ..................................................................................................................... 36
Manually print on both sides (Windows) .......................................................................................... 37
Print multiple pages per sheet (Windows) ....................................................................................... 38
Select the paper type (Windows) ...................................................................................................... 38
Print tasks (OS X) ................................................................................................................................................. 39
How to print (OS X) ............................................................................................................................ 39
Manually print on both sides (OS X) .................................................................................................. 39
Print multiple pages per sheet (OS X) ............................................................................................... 39
Select the paper type (OS X) ............................................................................................................. 39
Mobile printing ..................................................................................................................................................... 41
Introduction ....................................................................................................................................... 41
HP ePrint via email ............................................................................................................................ 41
HP ePrint software ............................................................................................................................ 41
AirPrint ............................................................................................................................................... 42
Android embedded printing .............................................................................................................. 42
Use walk-up USB printing .................................................................................................................................... 43
5 Copy ........................................................................................................................................................... 45
Make a copy ......................................................................................................................................................... 46
Copy on both sides (duplex) ................................................................................................................................ 47
Copy on both sides manually ............................................................................................................ 47
6 Scan ........................................................................................................................................................... 49
Scan by using the HP Scan software (Windows) ................................................................................................. 50
Scan by using the HP Scan software (OS X) ........................................................................................................ 51
Scan to a USB flash drive ..................................................................................................................................... 52
Set up Scan to Network Folder ............................................................................................................................ 53
Introduction ....................................................................................................................................... 53
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 53
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 53
Set up the Scan to Network Folder feature on a Mac ....................................................................... 54
iv ENWW
Scan to a network folder ..................................................................................................................................... 56
Set up Scan to E-mail ........................................................................................................................................... 57
Introduction ....................................................................................................................................... 57
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 57
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 57
Set up the Scan to Email feature on a Mac ....................................................................................... 59
Scan to email ....................................................................................................................................................... 61
Additional scan tasks ........................................................................................................................................... 62
7 Manage the product ..................................................................................................................................... 63
Use HP Web Services applications ...................................................................................................................... 64
Change the product connection type (Windows) ................................................................................................ 65
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 66
Advanced configuration with HP Utility for OS X ................................................................................................ 69
Open HP Utility .................................................................................................................................. 69
HP Utility features ............................................................................................................................. 69
Configure IP network settings ............................................................................................................................. 71
Introduction ....................................................................................................................................... 71
Printer sharing disclaimer ................................................................................................................. 71
View or change network settings ..................................................................................................... 71
Rename the product on a network ................................................................................................... 71
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 72
Product security features .................................................................................................................................... 73
Introduction ....................................................................................................................................... 73
Assign or change the system password using the Embedded Web Server ..................................... 73
Economy settings ................................................................................................................................................ 74
Introduction ....................................................................................................................................... 74
Print with EconoMode ....................................................................................................................... 74
Configure the Sleep/Auto Off After setting ...................................................................................... 74
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 74
Configure the Delay Shut Down setting ........................................................................................... 75
HP Web Jetadmin ................................................................................................................................................. 76
Update the firmware ........................................................................................................................................... 77
Method one: Update the firmware using the control panel ............................................................. 77
Method two: Update the firmware using the Firmware Update Utility ............................................ 78
8 Solve problems ........................................................................................................................................... 79
Customer support ................................................................................................................................................ 80
Control panel help system .................................................................................................................................. 81
Restore the factory-set defaults ........................................................................................................................ 82
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 83
ENWW v
Change the “Very Low” settings ....................................................................................................... 83
Order supplies ................................................................................................................................... 83
Product does not pick up paper or misfeeds ...................................................................................................... 84
Introduction ....................................................................................................................................... 84
The product does not pick up paper ................................................................................................. 84
The product picks up multiple sheets of paper ................................................................................ 84
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 84
Clear paper jams .................................................................................................................................................. 86
Introduction ....................................................................................................................................... 86
Experiencing frequent or recurring paper jams? .............................................................................. 86
Paper jam locations ........................................................................................................................... 87
Clear paper jams in the document feeder ........................................................................................ 88
Clear paper jams in the single-sheet slot (Tray 1) ........................................................................... 90
Clear paper jams in Tray 2 ................................................................................................................. 92
Clear paper jams in the rear door and the fuser area ....................................................................... 94
Clear paper jams in the output bin .................................................................................................... 96
Improve print quality ........................................................................................................................................... 97
Introduction ....................................................................................................................................... 97
Print from a different software program ......................................................................................... 97
Check the paper-type setting for the print job ................................................................................. 97
Check the paper type setting (Windows) ....................................................................... 97
Check the paper type setting (OS X) ............................................................................... 98
Check toner-cartridge status ............................................................................................................ 98
Print and interpret the print quality page ........................................................................................ 99
Clean the product .............................................................................................................................. 99
Print a cleaning page ...................................................................................................... 99
Check the scanner glass for dirt and smudges ............................................................ 100
Visually inspect the toner cartridge ............................................................................................... 100
Check paper and the printing environment .................................................................................... 100
Step one: Use paper that meets HP specifications ...................................................... 100
Step two: Check the environment ................................................................................ 101
Calibrate the product to align the colors ........................................................................................ 101
Check other print job settings ......................................................................................................... 101
Check the EconoMode settings .................................................................................... 102
Adjust color settings (Windows) ................................................................................... 102
Try a different print driver .............................................................................................................. 103
Improve copy and scan image quality .............................................................................................................. 105
Introduction ..................................................................................................................................... 105
Check the scanner glass for dirt and smudges ............................................................................... 105
Eliminate lines or streaks when using the document feeder ........................................................ 106
Check the paper settings ................................................................................................................ 106
vi ENWW
Check the image adjustment settings ............................................................................................ 106
Optimize for text or pictures .......................................................................................................... 107
Check the scanner resolution and color settings on the computer ............................................... 107
Resolution and color guidelines ................................................................................... 107
Color .............................................................................................................................. 108
Edge-to-edge copying .................................................................................................................... 108
Clean the pickup rollers and separation pad in the document feeder ........................................... 108
Solve wired network problems ......................................................................................................................... 110
Introduction ..................................................................................................................................... 110
Poor physical connection ................................................................................................................ 110
The computer is using the incorrect IP address for the product ................................................... 110
The computer is unable to communicate with the product ........................................................... 110
The product is using incorrect link and duplex settings for the network ...................................... 111
New software programs might be causing compatibility problems ............................................. 111
The computer or workstation might be set up incorrectly ............................................................ 111
The product is disabled, or other network settings are incorrect ................................................. 111
Index ........................................................................................................................................................... 113
ENWW vii
viii ENWW
1 Product overview
●
Product views
●
Product specifications
●
Product hardware setup and software installation
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product views
●
Product front view
●
Product back view
●
Control-panel view
Product front view
1
2
3
4
5
6
7
8
9
10
1 Document feeder
2 Scanner
3 Control panel (tilts up for easier viewing)
4 Walk-up USB port for printing and scanning without a computer
5 Output bin
6 Output bin extension
7 Front door (provides toner cartridge access)
8 Power on/off button
9 Single-sheet priority feed slot (Tray 1)
10 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW
Product back view
2
1
1 Power connection
3
4
5
2 Rear door (provides access for clearing jams)
3USB port
4 Ethernet port
5 Serial number and product number label
ENWW Product views 3
Control-panel view
1 HP Back button Returns to the previous screen
1
2
3
4
5
2 Home button Provides access to the Home screen
3 Help button Provides access to the control-panel help system
4 Color touchscreen Provides access to menus, help animations, and product
information.
5 Home page screen indicator The display indicates which Home screen the control panel is
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
currently displaying.
4 Chapter 1 Product overview ENWW
Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
3
1 Reset button Touch this button to reset any temporary job settings to the default product settings.
2 Connection Information
3 Product status This screen area provides information about the overall product status.
4
5
6
7
8
9
4 5 6 8
Touch this button to open the Connection Information menu, which provides network information.
button
Copy
Scan
button
USB
Supplies
Apps
Setup
button
button
button
button
button
Touch this button to open the copy feature.
Touch this button to open the scan features:
●
Scan to USB Drive
●
Scan to Network Folder
●
Scan to E-mail
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from select Web applications.
Touch this button to open the Setup menu.
7
9
ENWW Product views 5
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch
Swipe
Scroll
Touch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briefly touch the screen to stop
the scrolling.
Touch the screen and then move the finger
horizontally to scroll the screen sideways.
Touch the screen, and then, without lifting the
finger, move the finger vertically to move the
screen.
Touch the Setup
menu.
Swipe the Home screen to access the Setup
button.
Scroll through the Setup menu.
button to open the Setup
6 Chapter 1 Product overview ENWW
Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating-environment range
Technical specifications
www.hp.com/support/colorljM274MFP.
Model name
Product number
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Manual duplex printing
Connectivity 10/100 Ethernet LAN connection with IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port
Control-panel display and input Color touchscreen control panel
Print Prints 18 pages per minute (ppm) on A4 and 19 ppm on letter-
Easy-access USB printing (no computer required)
Copy and Scan
NOTE: Copy and scan speeds are
subject to change. For the most
current information, go to
www.hp.com/support/
colorljM274MFP.
M274n
size paper
Copies 19 pages per minute (ppm)
Scans 26 ppm
M6D61A
50-page document feeder
Scan to E-mail, Scan to USB, and Scan to Network Folder
options
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
ENWW Product specifications 7
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to
www.hp.com/support/colorljM274MFP.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3 or later, 32bit
Windows Vista®, 32-bit The HP PCL.6 product-specific print
Windows Server 2003 SP2 or
later, 32-bit
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-effort support
for the discontinued XP operating system.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating
system.
Windows 7 SP1 or later, 32-bit
and 64-bit
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows Server 2008 SP2, 32bit
Windows Server 2008 SP2, 64bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32- bit driver.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32- bit driver.
8 Chapter 1 Product overview ENWW
Operating system Driver installed Notes
Windows Server 2008 R2, SP 1,
64-bit
Windows Server 2012, 64-bit The software installer does not
Windows Server 2012 R2, 64 bit The software installer does not
OS X 10.7 Lion, OS X 10.8
Mountain Lion, and OS X 10.9
Mavericks
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
The OS X print driver and print utility
are available for download from
hp.com and may also be available
via Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
Download the driver from the HP Web site
support/colorljM274MFP, and use the Windows Add Printer
tool to install it.
Download the driver from the HP Web site
support/colorljM274MFP, and use the Windows Add Printer
tool to install it.
For OS X, download the full installer from the support Web
site for this product.
1. Go to
2. Select Support Options, and then under Download
3. Click the operating system version, and then click the
www.hp.com/support/colorljM274MFP.
Options select Drivers, Software & Firmware.
Download button.
www.hp.com/
www.hp.com/
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM274MFP for
HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to
Mobile printing solutions
The product supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow
Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with
HP Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
www.hp.com/go/upd and click the Specifications tab.
●
AirPrint
●
Android Printing
ENWW Product specifications 9
Product dimensions
Figure 1-1 Dimensions for the M274n
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
3
3
1
1
2
2
Product fully closed Product fully open
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 17.4 kg (38.4 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM274MFP for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 27°C (62.6° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
10 Chapter 1 Product overview ENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljM274MFP for HP's all-inclusive help for the product. Find the following
support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW Product hardware setup and software installation 11
12 Chapter 1 Product overview ENWW
2 Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 13
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet
priority feed slot outward.
2. Place the top edge of the sheet at the opening,
and then adjust the side guides so that they
lightly touch the sheet, but do not bend it.
14 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it.
The product will pull the sheet partially into the
paper path. For information about how to orient
the paper, see
on page 17.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the product.
Tray 1 paper orientation
4. At the computer, begin the printing process from
the software application. Make sure that the
driver is set to the correct paper type and size for
the paper being printed from the single-sheet
priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1. Move the paper width guides in the single-sheet
priority feed slot outward.
ENWW Load paper into the single-sheet slot (Tray 1) 15
2. Place the right edge of the envelope, face-up, at
the opening, and then adjust the side guides so
that they lightly touch the envelope, but do not
bend it.
3. Insert the envelope into the slot and hold it. The
product will pull the envelope partially into the
paper path..
NOTE: Depending on the size of the envelope,
you might need to support it with two hands until
the envelope advances into the product.
4. At the computer, begin the printing process from
the software application. Make sure that the
driver is set to the correct paper type and size for
the envelope being printed from the single-sheet
priority feed slot.
16 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
ENWW Load paper into the single-sheet slot (Tray 1) 17
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to
the size of the paper being used.
18 Chapter 2 Paper trays ENWW
3. To load legal-size paper, extend the tray front by
pressing the blue latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper,
Tray 2 extends from the front of the product
approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 19
5. Make sure that the paper stack is flat at all four
corners. Slide the paper length and width guides
so that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below
the tray full indicator, close the tray.
Load envelopes in Tray 2
1. Open the tray.
20 Chapter 2 Paper trays ENWW
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