HP COLOR LASERJET PRO 200 M252DW User Manual

Color LaserJet Pro M252
User Guide
M252n M252dw
www.hp.com/support/colorljM252
HP Color LaserJet Pro M252
User Guide
Copyright and License
© 2015 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: B4A21-90907
Edition 1, 4/2015
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Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
2-line control-panel view (M252n model) .......................................................................................... 4
Touchscreen control-panel view (M252dw model) ............................................................................ 5
Home screen layout .......................................................................................................... 6
How to use the touchscreen control panel ...................................................................... 7
Product specifications ........................................................................................................................................... 8
Introduction ......................................................................................................................................... 8
Technical specifications ...................................................................................................................... 8
Supported operating systems ............................................................................................................ 8
Mobile printing solutions .................................................................................................................. 10
Product dimensions .......................................................................................................................... 11
Power consumption, electrical specifications, and acoustic emissions .......................................... 12
Operating-environment range .......................................................................................................... 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 16
Introduction ....................................................................................................................................... 16
Load paper into the single-sheet priority feed slot ......................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 17
Tray 1 paper orientation ................................................................................................................... 19
Load paper into Tray 2 ......................................................................................................................................... 20
Introduction ....................................................................................................................................... 20
Load paper into Tray 2 ...................................................................................................................... 20
Load envelopes in Tray 2 .................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................... 25
ENWW iii
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
Ordering ............................................................................................................................................. 28
Supplies and accessories .................................................................................................................. 28
Customer self-repair parts ............................................................................................................... 28
Replace the toner cartridges ............................................................................................................................... 30
Introduction ....................................................................................................................................... 30
Remove and replace the toner cartridges ........................................................................................ 31
4 Print ........................................................................................................................................................... 37
Print tasks (Windows) .......................................................................................................................................... 38
How to print (Windows) ..................................................................................................................... 38
Automatically print on both sides (Windows) .................................................................................. 39
Manually print on both sides (Windows) .......................................................................................... 39
Print multiple pages per sheet (Windows) ....................................................................................... 40
Select the paper type (Windows) ...................................................................................................... 40
Print tasks (OS X) ................................................................................................................................................. 41
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
Introduction ....................................................................................................................................... 43
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 43
HP ePrint via email ............................................................................................................................ 44
HP ePrint software ............................................................................................................................ 45
AirPrint ............................................................................................................................................... 45
Android embedded printing .............................................................................................................. 45
Use walk-up USB printing (touchscreen models only) ....................................................................................... 47
5 Manage the product ..................................................................................................................................... 49
Use HP Web Services applications (touchscreen models only) .......................................................................... 50
Change the product connection type (Windows) ................................................................................................ 51
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 52
Advanced configuration with HP Utility for OS X ................................................................................................ 54
Open HP Utility .................................................................................................................................. 54
HP Utility features ............................................................................................................................. 54
Configure IP network settings ............................................................................................................................. 57
Introduction ....................................................................................................................................... 57
iv ENWW
Printer sharing disclaimer ................................................................................................................. 57
View or change network settings ..................................................................................................... 57
Rename the product on a network ................................................................................................... 57
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 58
Product security features .................................................................................................................................... 60
Introduction ....................................................................................................................................... 60
Assign or change the system password using the HP Embedded Web Server ................................ 60
Economy settings ................................................................................................................................................ 61
Introduction ....................................................................................................................................... 61
Print with EconoMode ....................................................................................................................... 61
Configure the Sleep/Auto Off After setting ...................................................................................... 61
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 62
Configure the Delay Shut Down setting ........................................................................................... 62
HP Web Jetadmin ................................................................................................................................................. 64
Update the firmware ........................................................................................................................................... 65
Method one: Update the firmware using the control panel ............................................................. 65
Method two: Update the firmware using the Firmware Update Utility ............................................ 66
6 Solve problems ........................................................................................................................................... 67
Customer support ................................................................................................................................................ 68
Control panel help system (touchscreen models only) ...................................................................................... 69
Restore the factory-set defaults ........................................................................................................................ 70
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 71
Change the “Very Low” settings ....................................................................................................... 71
Order supplies ................................................................................................................................... 71
Product does not pick up paper or misfeeds ...................................................................................................... 73
Introduction ....................................................................................................................................... 73
The product does not pick up paper ................................................................................................. 73
The product picks up multiple sheets of paper ................................................................................ 73
Clear paper jams .................................................................................................................................................. 74
Introduction ....................................................................................................................................... 74
Experiencing frequent or recurring paper jams? .............................................................................. 74
Paper jam locations ........................................................................................................................... 75
Clear paper jams in the single-sheet slot (Tray 1) ........................................................................... 76
Clear paper jams in Tray 2 ................................................................................................................. 78
Clear paper jams in the rear door and the fuser area ....................................................................... 81
Clear paper jams in the output bin .................................................................................................... 83
Clear paper jams in the duplexer (duplex models only) ................................................................... 84
Improve print quality ........................................................................................................................................... 86
Introduction ....................................................................................................................................... 86
Print from a different software program ......................................................................................... 86
ENWW v
Check the paper-type setting for the print job ................................................................................. 86
Check the paper type setting (Windows) ....................................................................... 86
Check the paper type setting (OS X) ............................................................................... 87
Check toner-cartridge status ............................................................................................................ 87
Print and interpret the print quality page ........................................................................................ 88
Clean the product .............................................................................................................................. 88
Print a cleaning page ...................................................................................................... 88
Visually inspect the toner cartridge .................................................................................................. 89
Check paper and the printing environment ...................................................................................... 89
Step one: Use paper that meets HP specifications ........................................................ 89
Step two: Check the environment .................................................................................. 89
Adjust color settings (Windows) ....................................................................................................... 90
Calibrate the product to align the colors .......................................................................................... 91
Check the EconoMode settings ......................................................................................................... 92
Try a different print driver ................................................................................................................ 92
Solve wired network problems ........................................................................................................................... 94
Introduction ....................................................................................................................................... 94
Poor physical connection .................................................................................................................. 94
The computer is using the incorrect IP address for the product ...................................................... 94
The computer is unable to communicate with the product ............................................................. 94
The product is using incorrect link and duplex settings for the network ........................................ 95
New software programs might be causing compatibility problems ................................................ 95
The computer or workstation might be set up incorrectly .............................................................. 95
The product is disabled, or other network settings are incorrect ................................................... 95
Solve wireless network problems ....................................................................................................................... 96
Introduction ....................................................................................................................................... 96
Wireless connectivity checklist ......................................................................................................... 96
The product does not print after the wireless configuration completes ......................................... 97
The product does not print, and the computer has a third-party firewall installed ....................... 97
The wireless connection does not work after moving the wireless router or product ................... 97
Cannot connect more computers to the wireless product ............................................................... 97
The wireless product loses communication when connected to a VPN .......................................... 98
The network does not appear in the wireless networks list ............................................................ 98
The wireless network is not functioning .......................................................................................... 98
Perform a wireless network diagnostic test .................................................................................... 98
Reduce interference on a wireless network ..................................................................................... 98
Index ........................................................................................................................................................... 101
vi ENWW

1 Product overview

Product views
Product specifications
Product hardware setup and software installation
For more information:
www.hp.com/support/colorljM252.
Go to
HP's all-inclusive help for the product includes the following information:
Install and configure
Learn and use
Solve problems
Download software updates
Join support forums
Find warranty and regulatory information
ENWW 1

Product views

Product front view

Product back view
2-line control-panel view (M252n model)
Touchscreen control-panel view (M252dw model)
Product front view
2
3
4
5
6
7
8
9
1 2-line backlit control panel (M252n model)
Color touchscreen control panel (M252dw model, shown above)
2 Output bin
1
3 Walk-up USB port for printing without a computer (M252dw model)
4 Near field communication (NFC) internal antenna
5 Output bin extension
6 Front door (provides toner cartridge access)
7 Power on/off button
8 Single-sheet priority feed slot (Tray 1)
9 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW

Product back view

1
2
3
4
1 Rear door (provides access for clearing jams)
2 Power connection
3USB interface port
4 Ethernet port
5 Duplexer (duplex models only)
6 Serial number and product number label
5
6
ENWW Product views 3
2-line control-panel view (M252n model)
1
2
5
6
1 2-line control panel display This screen displays menus and product information.
43
2 OK button Press the OK button for the following actions:
Open the control-panel menus.
Open a submenu displayed on the control-panel display.
Select a menu item.
Clear some errors.
Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).
3
Left arrow
4
Right arrow
5
Back arrow
6 Cancel
button
button
button
button Press this button to cancel a print job or to exit the control panel menus.
Use this button to navigate through the menus or to decrease a value that appears on the display.
Use this button to navigate through the menus or to increase a value that appears on the display.
Use this button for the following actions:
Exit the control-panel menus.
Scroll back to a previous menu in a submenu list.
Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).
4 Chapter 1 Product overview ENWW
Touchscreen control-panel view (M252dw model)
1
2
3
4
5
1
Back
button
2
Home
3
Help
4 Color touchscreen The display provides access to menus, help animations, and product information.
5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
button
button
Touch this button to return to the previous screen.
Touch this button to navigate to the Home screen.
Touch this button to open the control-panel help system.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
ENWW Product views 5
Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
button
button
button
5
6
7
default product settings.
which provides network information. The button appears as
either a wired network icon
, depending on the type of network to which the product
is connected.
product status.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from select Web applications.
Touch this button to open the Setup menu.
or a wireless network icon
7473
1 Reset button Touch this button to reset any temporary job settings to the
2 Connection Information button Touch this button to open the Connection Information menu,
3 Product status This screen area provides information about the overall
4
USB
button
5
Supplies
6
Apps
7
Setup
6 Chapter 1 Product overview ENWW
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch
Swipe
Scroll
Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
Touch the screen and then move the finger horizontally to move the screen sideways.
Touch the screen, and then, without lifting the finger, move the finger vertically to move the screen.
Touch the Setup
Setup menu.
Swipe the Home screen to access the
Setup
Scroll through the Setup menu.
button.
button to open the
ENWW Product views 7
Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
Technical specifications
Supported operating systems
Mobile printing solutions
Product dimensions
Power consumption, electrical specifications, and acoustic emissions
Operating-environment range
Technical specifications
www.hp.com/support/colorljM252.
Model name
Product number
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection
Hi-Speed USB 2.0
Easy-access USB port Not available
Print server for wireless network
HP near field communication (NFC) and
Control-panel display and input 2-line backlit control panel Not available
Color touchscreen control panel Not available
Print Prints 18 pages per minute (ppm) on A4
M252n
B4A21A
with IPv4 and IPv6
Not available
connectivity
Not available Wi-Fi Direct for printing from mobile devices
and 19 ppm on letter-size paper
M252dw
B4A22A
Easy-access USB printing (no computer
required)
Not available
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the in­box software installation CD.
8 Chapter 1 Product overview ENWW
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:
1. Go to
www.hp.com/support/colorljM252.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3 or later, 32-bit The “HP PCL 6” product-specific print
driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.
Windows Vista®, 32-bit The “HP PCL 6” product-specific print
driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.
Windows Server 2003 SP2 or later, 32-bit The “HP PCL 6” product-specific print
driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.
The full software installation is not supported for this operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best effort support for the discontinued XP operating system.
The full software installation is not supported for this operating system.
Use UPD drivers for 64-bit operating systems.
The full software installation is not supported for this operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.
Windows 7 SP1 or later, 32-bit and 64-bit The HP PCL 6 product-specific print driver
is installed for this operating system as part of the full software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print driver
is installed for this operating system as part of the full software installation.
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print driver
is installed for this operating system as part of the full software installation.
Windows Server 2008 SP2, 32-bit The HP PCL.6 product-specific print driver
is installed for this operating system as part of the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL.6 product-specific print driver
is installed for this operating system as part of the basic software installation.
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.
ENWW Product specifications 9
Operating system Driver installed Notes
Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 product-specific print driver
Windows Server 2012, 64-bit The software installer does not support
Windows Server 2012 R2, 64 bit The software installer does not support
OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks
is installed for this operating system as part of the full software installation.
Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it.
Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it.
The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and
use the Windows Add Printer tool to install it.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and
use the Windows Add Printer tool to install it.
For OS X, download the full installer from the support Web site for this product.
1. Go to
2. Select Support Options, and then
3. Click the operating system version,
www.hp.com/support/
colorljM252.
under Download Options select Drivers, Software & Firmware.
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM252 for HP's
all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to

Mobile printing solutions

The product supports the following software for mobile printing:
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64­bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP Connected)
HP ePrint app (Available for Android, iOS, and Blackberry)
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
HP All-in-One Remote app for iOS and Android devices
Google Cloud Print
AirPrint
Android Printing
www.hp.com/go/upd and click the Specifications tab.
10 Chapter 1 Product overview ENWW

Product dimensions

Figure 1-1 Dimensions for the M252n models
3
3
2
1
2
Product fully closed Product fully open
1. Height 236.2 mm (9.3 in) 236.2 mm (9.3 in)
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 13.4 kg (29.5 lb)
1
Figure 1-2 Dimensions for the M252dw models
3
3
2
1
2
Product fully closed Product fully open
1. Height 236.2 mm (9.3 in) 285 mm (11.2 in)
2. Depth 417 mm (16.4 in) 1002 mm (39.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 14.2 kg (31.5 lb)
1
ENWW Product specifications 11

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/colorljM252 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.

Operating-environment range

Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
12 Chapter 1 Product overview ENWW

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljM252 for HP's all-inclusive help for the product. Find the following
support:
Install and configure
Learn and use
Solve problems
Download software updates
Join support forums
Find warranty and regulatory information
ENWW Product hardware setup and software installation 13
14 Chapter 1 Product overview ENWW

2 Paper trays

Load paper into the single-sheet slot (Tray 1)
Load paper into Tray 2
For more information:
www.hp.com/support/colorljM252.
Go to
HP's all-inclusive help for the product includes the following information:
Install and configure
Learn and use
Solve problems
Download software updates
Join support forums
Find warranty and regulatory information
ENWW 15

Load paper into the single-sheet slot (Tray 1)

Introduction

Use the single-sheet priority feed slot to print single-page documents, documents that require multiple paper types, or envelopes.

Load paper into the single-sheet priority feed slot

Load an envelope in the single-sheet priority feed slot (Tray 1)
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet priority feed
slot outward.
2. Place the top edge of the sheet at the opening, and then
adjust the side guides so that they lightly touch the sheet, but do not bend it.
16 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it. The product
will pull the sheet partially into the paper path. For information about how to orient the paper, see
orientation on page 19.
NOTE: Depending on the size of the paper, you might need
to support the sheet with two hands until the sheet advances into the product.
Tray 1 paper
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the single-sheet priority feed slot.

Load an envelope in the single-sheet priority feed slot (Tray 1)

1. Move the paper width guides in the single-sheet priority feed
slot outward.
ENWW Load paper into the single-sheet slot (Tray 1) 17
2. Place the right edge of the envelope, face-up, at the opening,
and then adjust the side guides so that they lightly touch the envelope, but do not bend it.
3. Insert the envelope into the slot and hold it. The product will
pull the envelope partially into the paper path..
NOTE: Depending on the size of the envelope, you might
need to support it with two hands until the envelope advances into the product.
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct paper type and size for the envelope being printed from the single-sheet priority feed slot.
18 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
ENWW Load paper into the single-sheet slot (Tray 1) 19

Load paper into Tray 2

Introduction

The following information describes how to load paper in Tray 2.

Load paper into Tray 2

Load envelopes in Tray 2
Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to the size of the
paper being used.
20 Chapter 2 Paper trays ENWW
3. To load legal-size paper, extend the tray front by pressing the
blue latch and pulling the front of the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends
from the front of the product approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 21
5. Make sure that the paper stack is flat at all four corners. Slide
the paper length and width guides so that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full
indicator, close the tray.

Load envelopes in Tray 2

1. Open the tray.
22 Chapter 2 Paper trays ENWW
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