Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: B4A21-90907
Edition 1, 4/2015
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of Microsoft Corporation.
Power consumption, electrical specifications, and acoustic emissions .......................................... 12
Operating-environment range .......................................................................................................... 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 16
Load paper into the single-sheet priority feed slot ......................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 17
Tray 1 paper orientation ................................................................................................................... 19
Load paper into Tray 2 ......................................................................................................................................... 20
Load paper into Tray 2 ...................................................................................................................... 20
Load envelopes in Tray 2 .................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................... 25
ENWWiii
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
View or change network settings ..................................................................................................... 57
Rename the product on a network ................................................................................................... 57
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 58
Product security features .................................................................................................................................... 60
Print with EconoMode ....................................................................................................................... 61
Configure the Sleep/Auto Off After setting ...................................................................................... 61
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 62
Configure the Delay Shut Down setting ........................................................................................... 62
HP Web Jetadmin ................................................................................................................................................. 64
Update the firmware ........................................................................................................................................... 65
Method one: Update the firmware using the control panel ............................................................. 65
Method two: Update the firmware using the Firmware Update Utility ............................................ 66
Customer support ................................................................................................................................................ 68
Control panel help system (touchscreen models only) ...................................................................................... 69
Restore the factory-set defaults ........................................................................................................................ 70
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 71
Change the “Very Low” settings ....................................................................................................... 71
Order supplies ................................................................................................................................... 71
Product does not pick up paper or misfeeds ...................................................................................................... 73
The product does not pick up paper ................................................................................................. 73
The product picks up multiple sheets of paper ................................................................................ 73
Clear paper jams .................................................................................................................................................. 74
The product does not print after the wireless configuration completes ......................................... 97
The product does not print, and the computer has a third-party firewall installed ....................... 97
The wireless connection does not work after moving the wireless router or product ................... 97
Cannot connect more computers to the wireless product ............................................................... 97
The wireless product loses communication when connected to a VPN .......................................... 98
The network does not appear in the wireless networks list ............................................................ 98
The wireless network is not functioning .......................................................................................... 98
Perform a wireless network diagnostic test .................................................................................... 98
Reduce interference on a wireless network ..................................................................................... 98
Index ........................................................................................................................................................... 101
viENWW
1Product overview
●
Product views
●
Product specifications
●
Product hardware setup and software installation
For more information:
www.hp.com/support/colorljM252.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW1
Product views
●
Product front view
●
Product back view
●
2-line control-panel view (M252n model)
●
Touchscreen control-panel view (M252dw model)
Product front view
2
3
4
5
6
7
8
9
12-line backlit control panel (M252n model)
Color touchscreen control panel (M252dw model, shown above)
2Output bin
1
3Walk-up USB port for printing without a computer (M252dw model)
4Near field communication (NFC) internal antenna
5Output bin extension
6Front door (provides toner cartridge access)
7Power on/off button
8Single-sheet priority feed slot (Tray 1)
9Main input tray (Tray 2)
2Chapter 1 Product overviewENWW
Product back view
1
2
3
4
1Rear door (provides access for clearing jams)
2Power connection
3USB interface port
4Ethernet port
5Duplexer (duplex models only)
6Serial number and product number label
5
6
ENWWProduct views3
2-line control-panel view (M252n model)
1
2
5
6
12-line control panel displayThis screen displays menus and product information.
43
2OK buttonPress the OK button for the following actions:
●
Open the control-panel menus.
●
Open a submenu displayed on the control-panel display.
●
Select a menu item.
●
Clear some errors.
●
Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).
3
Left arrow
4
Right arrow
5
Back arrow
6Cancel
button
button
button
buttonPress this button to cancel a print job or to exit the control panel menus.
Use this button to navigate through the menus or to decrease a value that appears on
the display.
Use this button to navigate through the menus or to increase a value that appears on
the display.
Use this button for the following actions:
●
Exit the control-panel menus.
●
Scroll back to a previous menu in a submenu list.
●
Scroll back to a previous menu item in a submenu list (without saving changes to
the menu item).
4Chapter 1 Product overviewENWW
Touchscreen control-panel view (M252dw model)
1
2
3
4
5
1
Back
button
2
Home
3
Help
4Color touchscreenThe display provides access to menus, help animations, and product information.
5Home page screen indicatorThe display indicates which Home screen the control panel is currently displaying.
button
button
Touch this button to return to the previous screen.
Touch this button to navigate to the Home screen.
Touch this button to open the control-panel help system.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
ENWWProduct views5
Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
12
button
button
button
5
6
7
default product settings.
which provides network information. The button appears as
either a wired network icon
, depending on the type of network to which the product
is connected.
product status.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from
select Web applications.
Touch this button to open the Setup menu.
or a wireless network icon
7473
1Reset buttonTouch this button to reset any temporary job settings to the
2Connection Information buttonTouch this button to open the Connection Information menu,
3Product statusThis screen area provides information about the overall
4
USB
button
5
Supplies
6
Apps
7
Setup
6Chapter 1 Product overviewENWW
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
ActionDescriptionExample
Touch
Swipe
Scroll
Touch an item on the screen to select that
item or open that menu. Also, when
scrolling through menus, briefly touch the
screen to stop the scrolling.
Touch the screen and then move the finger
horizontally to move the screen sideways.
Touch the screen, and then, without lifting
the finger, move the finger vertically to
move the screen.
Touch the Setup
Setup menu.
Swipe the Home screen to access the
Setup
Scroll through the Setup menu.
button.
button to open the
ENWWProduct views7
Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating-environment range
Technical specifications
www.hp.com/support/colorljM252.
Model name
Product number
Paper handlingSingle-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printingNot available
Connectivity10/100/1000 Ethernet LAN connection
Hi-Speed USB 2.0
Easy-access USB portNot available
Print server for wireless network
HP near field communication (NFC) and
Control-panel display and input2-line backlit control panelNot available
Color touchscreen control panelNot available
PrintPrints 18 pages per minute (ppm) on A4
M252n
B4A21A
with IPv4 and IPv6
Not available
connectivity
Not available
Wi-Fi Direct for printing from mobile
devices
and 19 ppm on letter-size paper
M252dw
B4A22A
Easy-access USB printing (no computer
required)
Not available
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
8Chapter 1 Product overviewENWW
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1.Go to
www.hp.com/support/colorljM252.
2.Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3.Click the operating system version, and then click the Download button.
Operating systemDriver installedNotes
Windows® XP SP3 or later, 32-bitThe “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
Windows Vista®, 32-bitThe “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
Windows Server 2003 SP2 or later, 32-bitThe “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best-effort support for
the discontinued Server 2003 operating
system.
Windows 7 SP1 or later, 32-bit and 64-bitThe HP PCL 6 product-specific print driver
is installed for this operating system as
part of the full software installation.
Windows 8, 32-bit and 64-bitThe HP PCL 6 product-specific print driver
is installed for this operating system as
part of the full software installation.
Windows 8.1, 32-bit and 64-bitThe HP PCL 6 product-specific print driver
is installed for this operating system as
part of the full software installation.
Windows Server 2008 SP2, 32-bitThe HP PCL.6 product-specific print driver
is installed for this operating system as
part of the basic software installation.
Windows Server 2008 SP2, 64-bitThe HP PCL.6 product-specific print driver
is installed for this operating system as
part of the basic software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.
ENWWProduct specifications9
Operating systemDriver installedNotes
Windows Server 2008 R2, SP 1, 64-bitThe HP PCL 6 product-specific print driver
Windows Server 2012, 64-bitThe software installer does not support
Windows Server 2012 R2, 64 bitThe software installer does not support
OS X 10.7 Lion, OS X 10.8 Mountain Lion,
and OS X 10.9 Mavericks
is installed for this operating system as
part of the full software installation.
Windows Server 2012 but the HP PCL 6 and
HP PCL-6 version 4 product-specific print
drivers do support it.
Windows Server 2012 but the HP PCL 6 and
HP PCL-6 version 4 product-specific print
drivers do support it.
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X
is not included in the in-box CD.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and
use the Windows Add Printer tool to install
it.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and
use the Windows Add Printer tool to install
it.
For OS X, download the full installer from
the support Web site for this product.
1.Go to
2.Select Support Options, and then
3.Click the operating system version,
www.hp.com/support/
colorljM252.
under Download Options select
Drivers, Software & Firmware.
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM252 for HP's
all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to
Mobile printing solutions
The product supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
●
AirPrint
●
Android Printing
www.hp.com/go/upd and click the Specifications tab.
10Chapter 1 Product overviewENWW
Product dimensions
Figure 1-1 Dimensions for the M252n models
3
3
2
1
2
Product fully closedProduct fully open
1. Height236.2 mm (9.3 in)236.2 mm (9.3 in)
2. Depth384 mm (15.1 in)849 mm (33.4 in)
3. Width392 mm (15.4 in)392 mm (15.4 in)
Weight (with cartridges)13.4 kg (29.5 lb)
1
Figure 1-2 Dimensions for the M252dw models
3
3
2
1
2
Product fully closedProduct fully open
1. Height236.2 mm (9.3 in)285 mm (11.2 in)
2. Depth417 mm (16.4 in)1002 mm (39.4 in)
3. Width392 mm (15.4 in)392 mm (15.4 in)
Weight (with cartridges)14.2 kg (31.5 lb)
1
ENWWProduct specifications11
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM252 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
EnvironmentRecommendedAllowed
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% RH
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
12Chapter 1 Product overviewENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljM252 for HP's all-inclusive help for the product. Find the following
support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWWProduct hardware setup and software installation13
14Chapter 1 Product overviewENWW
2Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
www.hp.com/support/colorljM252.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW15
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1.Move the paper width guides in the single-sheet priority feed
slot outward.
2.Place the top edge of the sheet at the opening, and then
adjust the side guides so that they lightly touch the sheet, but
do not bend it.
16Chapter 2 Paper traysENWW
3.Insert the single sheet into the slot and hold it. The product
will pull the sheet partially into the paper path. For
information about how to orient the paper, see
orientation on page 19.
NOTE: Depending on the size of the paper, you might need
to support the sheet with two hands until the sheet advances
into the product.
Tray 1 paper
4.At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the paper being printed from the
single-sheet priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1.Move the paper width guides in the single-sheet priority feed
slot outward.
ENWWLoad paper into the single-sheet slot (Tray 1)17
2.Place the right edge of the envelope, face-up, at the opening,
and then adjust the side guides so that they lightly touch the
envelope, but do not bend it.
3.Insert the envelope into the slot and hold it. The product will
pull the envelope partially into the paper path..
NOTE: Depending on the size of the envelope, you might
need to support it with two hands until the envelope
advances into the product.
4.At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the envelope being printed from the
single-sheet priority feed slot.
18Chapter 2 Paper traysENWW
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper typeOutputHow to load paper
Letterhead or preprinted1-sided printingFace-up
Top edge leading into the product
Letterhead or preprinted2-sided printingFace-down
Top edge away from the product
123
Prepunched1-sided printing or 2-sided printingFace-up
Holes toward the left side of the product
123
ENWWLoad paper into the single-sheet slot (Tray 1)19
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1.Open the tray.
2.Adjust the paper guides by sliding the guides to the size of the
paper being used.
20Chapter 2 Paper traysENWW
3.To load legal-size paper, extend the tray front by pressing the
blue latch and pulling the front of the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends
from the front of the product approximately 51 mm (2 in).
4.Load paper into the tray.
ENWWLoad paper into Tray 221
5.Make sure that the paper stack is flat at all four corners. Slide
the paper length and width guides so that they are against
the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
6.After making sure that the paper stack is below the tray full
indicator, close the tray.
Load envelopes in Tray 2
1.Open the tray.
22Chapter 2 Paper traysENWW
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