HP ZBook 14u G5 Mobile Workstation
Maintenance and Service Guide
© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: November 2018
First Edition: February 2018
Document Part Number: L12980-002
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Components .................................................................................................................................................. |
7 |
Right ....................................................................................................................................................................... |
7 |
Left ......................................................................................................................................................................... |
9 |
Display ................................................................................................................................................................. |
10 |
Keyboard area ...................................................................................................................................................... |
12 |
TouchPad ........................................................................................................................................... |
12 |
Lights ................................................................................................................................................. |
13 |
Buttons, speakers, and ngerprint reader ........................................................................................ |
14 |
Special keys ....................................................................................................................................... |
15 |
Action keys ........................................................................................................................................ |
16 |
Hot keys (select products only) ......................................................................................................... |
17 |
Bottom ................................................................................................................................................................. |
18 |
Front ..................................................................................................................................................................... |
19 |
Cover .................................................................................................................................................................... |
20 |
Labels ................................................................................................................................................................... |
21 |
3 Illustrated parts catalog .............................................................................................................................. |
23 |
Computer major components .............................................................................................................................. |
23 |
Cable Kit ............................................................................................................................................................... |
26 |
Display assembly subcomponents ...................................................................................................................... |
27 |
Plastics Kit ........................................................................................................................................................... |
29 |
Miscellaneous parts ............................................................................................................................................. |
29 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
31 |
Tools required ...................................................................................................................................................... |
31 |
Service considerations ......................................................................................................................................... |
31 |
Plastic parts ....................................................................................................................................... |
31 |
Cables and connectors ...................................................................................................................... |
32 |
Drive handling ................................................................................................................................... |
32 |
Grounding guidelines ........................................................................................................................................... |
33 |
Electrostatic discharge damage ........................................................................................................ |
33 |
Packaging and transporting guidelines .......................................................................... |
34 |
Workstation guidelines ................................................................................................... |
34 |
Equipment guidelines ..................................................................................................... |
35 |
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
36 |
Component replacement procedures .................................................................................................................. |
36 |
Bottom cover ..................................................................................................................................... |
36 |
Solid-state drive (SSD) ...................................................................................................................... |
38 |
Memory modules ............................................................................................................................... |
39 |
WLAN/Bluetooth combo card ............................................................................................................ |
41 |
WWAN module ................................................................................................................................... |
43 |
Keyboard ........................................................................................................................................... |
45 |
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
48 |
Component replacement procedures .................................................................................................................. |
48 |
Battery ............................................................................................................................................... |
49 |
Heat sink assembly ........................................................................................................................... |
51 |
RTC battery ........................................................................................................................................ |
54 |
USB board .......................................................................................................................................... |
55 |
RJ-45 board with bracket .................................................................................................................. |
56 |
Power button board .......................................................................................................................... |
57 |
Speaker assembly ............................................................................................................................. |
58 |
Fingerprint reader assembly ............................................................................................................. |
59 |
TouchPad ........................................................................................................................................... |
60 |
TouchPad button board ..................................................................................................................... |
62 |
NFC module ....................................................................................................................................... |
63 |
Smart card reader .............................................................................................................................. |
64 |
Fan ..................................................................................................................................................... |
65 |
System board .................................................................................................................................... |
67 |
Display assembly ............................................................................................................................... |
71 |
Top cover ........................................................................................................................................... |
81 |
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. |
82 |
8 Troubleshooting guide ................................................................................................................................. |
84 |
Resources ............................................................................................................................................................. |
85 |
General troubleshooting steps ............................................................................................................................ |
85 |
Identify the issue ............................................................................................................................... |
86 |
1. Understand the issue .................................................................................................. |
86 |
Boot up sequence ......................................................................................... |
86 |
Failure classi cation ..................................................................................... |
86 |
2. Examine the environment .......................................................................................... |
88 |
3. Perform a visual inspection of hardware ................................................................... |
89 |
4. Update BIOS and drivers ............................................................................................. |
89 |
viii
Manually updating BIOS and drivers ............................................................ |
89 |
|
Remotely deploying BIOS and drivers .......................................................... |
89 |
|
Analyze the issue ............................................................................................................................... |
|
89 |
5. Remove or uninstall recently added hardware, software .......................................... |
89 |
|
6. HP Hardware Diagnostics and Tools ........................................................................... |
90 |
|
HP PC Hardware Diagnostics (UEFI) ............................................................. |
90 |
|
HP Support Assistant (HPSA) ....................................................................... |
92 |
|
HP BIOS Con guration Utility (BCU) ............................................................. |
93 |
|
HP Image Diagnostic Tool ............................................................................. |
93 |
|
HP Thermal Monitor ..................................................................................... |
|
93 |
Non HP diagnostics tools ............................................................................. |
93 |
|
7. Status lights, blinking light codes, troubleshooting lights, and POST error |
|
|
messages ........................................................................................................................ |
|
94 |
Status lights .................................................................................................. |
|
94 |
Blinking light codes ...................................................................................... |
|
95 |
POST error messages ................................................................................... |
|
95 |
Power Good (Troubleshooting) lights .......................................................... |
96 |
|
Resolve the issue ............................................................................................................................... |
|
97 |
8. Hard reset .................................................................................................................... |
|
97 |
9. Soft reset (Default Settings) ....................................................................................... |
|
98 |
10. Reseat cables and connections |
................................................................................ |
98 |
11. Test with minimum con guration ............................................................................ |
99 |
|
Essential hardware con |
guration ................................................................ |
99 |
Safe mode ................................................................................................... |
|
100 |
12. Test with veri ed working con |
guration (hardware and/or operating system) ... |
100 |
13. Replace the system board ...................................................................................... |
|
100 |
Verify solution ................................................................................................................................. |
|
101 |
Helpful Hints ...................................................................................................................................................... |
|
101 |
At startup ........................................................................................................................................ |
|
102 |
During operation ............................................................................................................................. |
|
102 |
Consulting with HP Service ............................................................................................................. |
|
103 |
Common issues and possible solutions ............................................................................................................ |
|
103 |
Power-on issues .............................................................................................................................. |
|
103 |
No Power ....................................................................................................................... |
|
103 |
Intermittent power-on, shutdown, reboot ................................................................... |
105 |
|
AC adapter issue ........................................................................................................... |
|
107 |
Battery not recognized, not charging ........................................................................... |
107 |
|
Battery discharges too fast .......................................................................................... |
|
109 |
Burnt smell .................................................................................................................... |
|
110 |
POST ................................................................................................................................................ |
|
110 |
No video (with power) ................................................................................................... |
|
110 |
ix
Blinking lights ............................................................................................................... |
111 |
Diagnostics error messages ......................................................................................... |
112 |
BIOS password .............................................................................................................. |
113 |
Performance (OS) ............................................................................................................................ |
113 |
Intermittent shutdown ................................................................................................. |
114 |
Blue screen .................................................................................................................... |
115 |
Freeze at Windows Logo (hang/lockup) ....................................................................... |
117 |
Electromagnetic Interference (EMI) .............................................................................. |
118 |
No wake up .................................................................................................................... |
119 |
Unresponsive ................................................................................................................ |
120 |
Slow performance ......................................................................................................... |
120 |
HP Smart Adapter warning message ........................................................................... |
121 |
Incorrect time and date ................................................................................................ |
121 |
Display ............................................................................................................................................. |
122 |
Display anomalies ......................................................................................................... |
122 |
Symptom .................................................................................................... |
122 |
Quick check ................................................................................................. |
123 |
HP PC Hardware Diagnostics (UEFI) for video test ..................................... |
123 |
Display assembly diagram ......................................................................... |
124 |
Dead pixel ..................................................................................................................... |
124 |
No video (internal) ........................................................................................................ |
124 |
No video (external) ....................................................................................................... |
125 |
DisplayPort/VGA ........................................................................................................... |
125 |
HDMI .............................................................................................................................. |
125 |
No or bad external video via docking ........................................................................... |
126 |
Incorrect or missing color/distorted image .................................................................. |
126 |
Touch screen ................................................................................................................. |
127 |
I/O devices ....................................................................................................................................... |
128 |
Keyboard ....................................................................................................................... |
128 |
Keyboard point stick ..................................................................................................... |
129 |
Keyboard backlight ....................................................................................................... |
129 |
TouchPad ....................................................................................................................... |
130 |
Network Connectivity Ethernet (RJ-45 jack) ................................................................ |
130 |
Network connectivity wireless (WLAN) ........................................................................ |
131 |
WWAN ............................................................................................................................ |
132 |
USB ................................................................................................................................ |
133 |
Smart card reader ......................................................................................................... |
134 |
Speaker, headphone - audio issues .............................................................................. |
135 |
Thunderbolt (TB) ........................................................................................................... |
136 |
Storage ............................................................................................................................................ |
137 |
Hard drive/solid-state drive not recognized ................................................................ |
138 |
x
No boot to operating system (no read/write error) ..................................................... |
138 |
|
Read-write error ........................................................................................................... |
|
139 |
Slow performance ......................................................................................................... |
|
139 |
Blue screen (BSOD) error .............................................................................................. |
139 |
|
Noisy hard drive ............................................................................................................ |
|
140 |
Mechanical ....................................................................................................................................... |
|
141 |
Fan error message - 90B .............................................................................................. |
141 |
|
Noise (sound) ................................................................................................................ |
|
142 |
Fan runs constantly ...................................................................................................... |
|
143 |
Thermal shutdown (hot) ............................................................................................... |
144 |
|
Stuck power button ...................................................................................................... |
|
144 |
Additional information ...................................................................................................................................... |
|
146 |
Acronyms ......................................................................................................................................... |
|
146 |
Blinking lights and boot error codes ............................................................................................... |
147 |
|
Processor not executing code ...................................................................................... |
147 |
|
BIOS recovery code unable to nd valid BIOS recovery image ..................................... |
147 |
|
Memory module error ................................................................................................... |
147 |
|
Graphics Controller Error (No Controller) ..................................................................... |
148 |
|
Failure - System Board Error ........................................................................................ |
148 |
|
Intel Trusted Execution Technology (TXT) Error .......................................................... |
148 |
|
Sure Start unable to |
nd valid BIOS Boot Block image ................................................ |
148 |
Sure Start has identi |
ed a problem (Manual Recovery Policy Set) .............................. |
149 |
POST Error Messages and User Actions .......................................................................................... |
149 |
|
Routine Maintenance for Performance Improvement .................................................................... |
152 |
|
Common Blue Screen Error Messages ............................................................................................ |
152 |
|
Error message list ......................................................................................................... |
|
152 |
Bug check symbolic names ........................................................................................... |
152 |
|
Microsoft general troubleshooting of Windows bug check codes ............................... |
153 |
|
Use Windows Debugging Tool ......................................................................................................... |
|
153 |
Windows Software Development Kit (SDK) .................................................................. |
154 |
|
Display Issue: Pixel Anomalies ........................................................................................................ |
|
158 |
Cable management ......................................................................................................................... |
|
159 |
Connector types .............................................................................................................................. |
|
160 |
9 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... |
|
162 |
Using Computer Setup ....................................................................................................................................... |
|
162 |
Starting Computer Setup ................................................................................................................ |
|
162 |
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................ |
162 |
|
Navigating and selecting in Computer Setup ................................................................................. |
162 |
|
Restoring factory settings in Computer Setup ............................................................................... |
163 |
|
Updating the BIOS ........................................................................................................................... |
|
163 |
xi
Determining the BIOS version ...................................................................................... |
163 |
|
Downloading a BIOS update ......................................................................................... |
164 |
|
Changing the boot order using the f9 prompt ................................................................................ |
165 |
|
TPM BIOS settings (select products only) ......................................................................................................... |
165 |
|
Using HP Sure Start (select products only) ....................................................................................................... |
165 |
|
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... |
166 |
|
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. |
166 |
|
11 Backing up, restoring, and recovering ........................................................................................................ |
|
168 |
Creating recovery media and backups .............................................................................................................. |
168 |
|
Using HP Recovery media (select products only) ........................................................................... |
168 |
|
Using Windows tools |
....................................................................................................................... |
169 |
Using the HP Cloud Recovery Download Tool (select products only) ............................................. |
170 |
|
Restore and recovery ......................................................................................................................................... |
|
170 |
Recovering using HP Recovery Manager ........................................................................................ |
170 |
|
What you need to know before you get started ........................................................... |
170 |
|
Using the HP Recovery partition (select products only) .............................................. |
171 |
|
Using HP Recovery media to recover ............................................................................ |
172 |
|
Changing the computer boot order .............................................................................. |
172 |
|
Removing the HP Recovery partition (select products only) ....................................... |
172 |
|
12 pec c t ons .......................................................................................................................................... |
|
173 |
Computer speci cations .................................................................................................................................... |
|
173 |
35.6-cm (14.0-in) display speci |
cations .......................................................................................................... |
174 |
M.2 PCIe solid-state drive speci |
cations .......................................................................................................... |
175 |
M.2 SATA solid-state drive speci |
cations ......................................................................................................... |
176 |
13 Power cord set requirements .................................................................................................................... |
|
177 |
Requirements for all countries .......................................................................................................................... |
|
177 |
Requirements for speci c countries and regions ............................................................................................. |
177 |
|
14 Statement of memory volatility ................................................................................................................ |
|
179 |
Nonvolatile memory usage ............................................................................................................................... |
|
181 |
Questions and answers ..................................................................................................................................... |
|
183 |
Using HP Sure Start (select models only) .......................................................................................................... |
184 |
|
15 Recycling ................................................................................................................................................ |
|
185 |
Index ........................................................................................................................................................... |
|
186 |
xii
Category |
Description |
|
|
Product Name |
HP ZBook 14u G5 Mobile Workstation |
|
|
Processors |
8th-generation Intel® Core™ quad-core processors: |
|
|
|
Intel Core i7-8650U |
|
|
|
Intel Core i7-8550U |
|
|
|
Intel Core i5-8350U |
|
|
|
Intel Core i5-8250U |
|
|
|
7th-generation Intel Core dual-core processors: |
|
|
|
Intel Core i7-7600U |
|
|
|
Intel Core i7-7500U |
|
|
|
Intel Core i5-7300U |
|
|
|
Intel Core i5-7200U |
|
|
Chipset |
Integrated with processor |
|
|
Graphics |
Internal graphics: |
|
|
|
Intel HD Graphics 620 |
|
|
|
External graphics: |
|
|
|
AMD Radeon Pro WX3100, 2 GB |
|
|
|
Both UMA and discrete con gurations support three independent displays through docking stations as follows: |
|
|
|
● HP Docking Station - maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2) |
|
|
|
● HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2) |
|
|
|
● HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz |
|
(DisplayPort 2) with Thunderbolt |
|
|
Panel |
Supports privacy lter and narrow bezel |
|
|
|
35.6-cm (14.0-in), UWVA, non-touch: |
|
|
|
Full high-de nition (FHD)(1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera |
|
|
|
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera |
|
|
|
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera |
|
|
|
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, without camera, with WWAN |
|
|
|
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera, with WWAN |
|
|
|
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN |
|
|
|
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera |
|
|
1
Category |
Description |
|
|
|
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera, |
|
with WWAN |
|
|
|
Ultra high de nition (UHD)/4K (3840x2160), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,ultra slim, Ambient Light |
|
Sensor, with HD+IR camera, with WWAN |
|
|
|
35.6-cm (14.0-in), UWVA, touch screen: |
|
|
|
FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera |
|
|
|
FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN |
|
|
|
FHD (1920×1080), 700 nits, 72% CG, eDP+PSR, ultra slim, anti-glare (AG), Privacy, with HD+IR camera, with |
|
WWAN |
|
|
Memory |
Two memory module slots |
|
|
|
Memory is customer accessible/upgradeable |
|
|
|
DDR4-2400 dual channel support (8th generation processors) |
|
|
|
DDR4-2133 dual channel support (7th generation processors) |
|
|
|
Supports up to 32 GB of system RAM in the following con gurations: |
|
|
|
● 32768 MB (16384 MB×2) |
|
|
|
● 24576 MB (16384 MB×1 + 8192 MB×1) |
|
|
|
● 20480 MB (16384 MB×1 + 4096 MB×1) |
|
|
|
● 16384 MB (16384 MB×1 or 8192 MB×2) |
|
|
|
● 12288 MB (8192 MB×1 + 4096 MB×1) |
|
|
|
● 8192 MB (8192 MB×1 or 4096 MB×2) |
|
|
|
● 4096 MB (4096 MB×1) |
|
|
Primary storage |
M.2 solid-state drives (2280): |
|
|
|
1 TB, PCIe, Gen3×4, SS/DS, NVMe, TLC |
|
|
|
1 TB, PCIe, Gen3×4, SS, NVMe, MLC |
|
|
|
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2 |
|
|
|
512 GB, PCIe, Gen3×4, SS, NVMe, TLC |
|
|
|
512 GB, PCIe, Gen3×4, SS, NVMe, MLC |
|
|
|
512 GB, SATA-3, SS, TLC, FIPS-140-2 |
|
|
|
256 GB, PCIe, Gen3×4, NVMe, SS, TLC |
|
|
|
256 GB, PCIe, Gen3×4, NVMe, SS, MLC |
|
|
|
256 GB, PCIe, Gen3×4, SS, TLC, Opal 2 |
|
|
|
128 GB, SATA-3, SS, TLC |
|
|
Audio and video |
Multi-array microphone (including World-Facing 3rd microphone) |
|
|
|
Stereo speakers (2)(13mm × 38mm × 4mm) |
|
|
|
Webcam HD RGB 720p |
|
|
2Chapter 1 Product description
Category |
Description |
|
|
|
|
|
Webcam HD+IR RGB 720p |
|
|
|
|
|
Camera privacy shutter (only with non-touch camera panels) |
|
|
|
|
|
Supports WDR (Wide Dynamic Range) |
|
|
|
|
|
Support for models without camera |
|
|
|
|
Ethernet |
Intel Ethernet Connection I219-LM 10/100/1000 (vPro) |
|
|
|
|
|
Intel Ethernet Connection I219-V 10/100/1000 (non-vPro) |
|
|
|
|
|
S3/S4/S5 Wake-on-LAN |
|
|
|
|
|
*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock G3, |
|
|
HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock. |
|
|
|
|
|
*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP Elite |
|
|
USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock. |
|
|
|
|
Wireless |
WPAN Bluetooth: |
|
networking |
|
|
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card |
||
|
||
|
Wireless local area network (WLAN): |
|
|
|
|
|
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB) |
|
|
|
|
|
Supports the following WLAN formats: |
|
|
|
|
|
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro) |
|
|
|
|
|
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) |
|
|
|
|
|
● Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter |
|
|
|
|
|
Two WLAN antennas built into bottom of display assembly |
|
|
|
|
|
Support for models without WLAN |
|
|
|
|
|
Compatible with iracast-certi ed devices |
|
|
|
|
|
Bluetooth Disabled IOPT |
|
|
|
|
|
Support S3/S4 wake on Wireless LAN |
|
|
|
|
|
Supports WLAN/LAN/WWAN switching |
|
|
|
|
|
Support for HP Sure Connect with Client Side Load Balancing |
|
|
|
|
|
Near-Field Communication (NFC): |
|
|
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm]) |
|
|
NFC antenna |
|
|
Support for models without NFC |
|
|
|
|
|
Wireless wide area network (WLAN): |
|
|
|
|
|
Integrated wireless wide area network (WWAN) options by way of wireless module |
|
|
|
|
|
Two WWAN antennas (world wide 5 band, con gured at top of display panel) |
|
|
|
|
|
Supports the following WWAN formats: |
|
|
|
|
|
● LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2 |
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3
Category |
Description |
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LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced |
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WWAN modules are compatible with a programmable removable eSIM |
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Support for models without WWAN |
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Support for WWAN after market option (AMO) |
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Ports |
USB Type-C (Thunderbolt) |
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USB 3.1 Gen 1 port |
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USB 3.1 Gen 1 charging port |
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HDMI 1.4 |
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RJ-45/Ethernet |
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Docking connector |
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Audio-out (headphone)/audio-in (microphone) combo jack |
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AC port |
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Docking |
HP Thunderbolt Dock 120W G2 |
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HP Thunderbolt Dock 230W G2 |
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HP Thunderbolt 3 Dock |
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HP Docking Station |
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Keyboard/ |
Keyboard: |
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pointing devices |
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HP Collaboration Keyboard |
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Dual point, non-backlit, spill resistant with drain |
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Dual point, backlit, spill resistant with drain, with HP Dura Keys |
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Dual point, backlit, spill resistant with drain, with HP Dura Keys – Privacy |
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TouchPad: |
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Support for Microsoft Precison Touchpad Default Gestures |
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Firmware PTP (Point to Point) with Filter Driver |
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Support for ‘No Hybrid Mode’ |
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Power |
Battery: |
requirements
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - Argentina
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm
4Chapter 1 Product description
Category |
Description |
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45 W “Smart” right angle, 4.5 mm - Argentina |
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45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only) |
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45 W Straight USB Type C |
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Power cord: |
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2 wire plug (C7), 1 m |
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3 wire plug (C5), 1 m |
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Duckhead power cord (C5) 1.0 m |
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Duckhead power cord (C5) |
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Security |
Security lock |
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Trusted Platform Module (TPM) 2.0 (In neon, soldered down) |
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Touch |
ngerprint sensor (landed, touch with 8x8 sensor) |
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Support for models without a ngerprint reader |
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Smart Card reader (active) |
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Support for models without a Smart Card reader |
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Preboot authentication (password, smart card) |
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Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4 |
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Operating system |
Preinstalled: |
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Windows 10 Home 64 High End Chinese Market CPPP |
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Windows 10 Home 64 Plus |
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Windows 10 Home 64 Plus Single Language |
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Windows 10 G |
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Windows 10 Professional 64 |
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Windows 10 Home 64 StF MSNA Standard |
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Windows 10 Home 64 StF MSNA Plus |
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FreeDOS 2.0 |
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Restore Media: |
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Windows 10 DRDVD |
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Windows 10 DRUSB |
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Windows 10 Pro 64 OSDVD |
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Windows 10 Pro 64 OSUSB |
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Windows 10 G DRDVD |
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Windows 10 G OSDVD |
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ert |
ed |
Microsoft WHQL
5
Category |
Description |
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Web-only support: |
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Windows 10 Enterprise 64 |
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Windows 10 Pro 64 CBB 1703 |
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Windows 10 Enterprise 64 LTSB 1607 |
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Serviceability |
End user replaceable parts: |
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AC adapter |
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Solid-state drive |
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Memory module |
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WLAN module |
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WWAN module |
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Keyboard |
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6Chapter 1 Product description
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Component |
|
Description |
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(1) |
SIM card slot or plug |
Supports a wireless subscriber identity module (SIM) card or |
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plug. |
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NOTE: All models have a SIM card slot and icon, but models |
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that do not have the HP Mobile Broadband Module, a wireless |
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wide area network (WWAN) device, installed at the factory are |
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shipped with a non-removable plug inserted into the slot. |
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(2) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
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combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
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optional headset microphone. This jack does not support |
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optional standalone microphones. |
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WARNING! To reduce the risk of personal injury, adjust the |
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volume before putting on headphones, earbuds, or a headset. |
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For additional safety information, refer to the Regulatory, |
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Safety, and Environmental Notices. |
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To access this guide: |
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▲ Select the Start button, select HP Help and Support, and |
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then select HP Documentation. |
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‒ or – |
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▲ Select the Start button, select HP, and then select HP |
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Documentation. |
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NOTE: When a device is connected to the jack, the computer |
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speakers are disabled. |
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(3) |
USB 3.x SuperSpeed port |
Connects a USB device, such as a cell phone, camera, activity |
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tracker, or smartwatch, and provides high-speed data transfer. |
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(4) |
HDMI port |
Connects an optional video or audio device, such as a high- |
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de nition television, any compatible digital or audio |
Right 7
Component |
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Description |
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component, or a high-speed High De nition Multimedia |
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Interface (HDMI) device. |
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(5) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
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● |
Green (left): The network is connected. |
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● |
Amber (right): Activity is occurring on the network. |
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(6) |
Docking connector |
Connects an optional docking device. |
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(7) |
USB Type-C power connector and |
Connects an AC adapter that has a USB Type-C connector, |
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Thunderbolt™ port with HP Sleep and Charge |
supplying power to the computer and, if needed, charging the |
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computer battery. |
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– and – |
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Connects and charges most USB devices that have a Type-C |
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connector, such as a cell phone, camera, activity tracker, or |
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smartwatch, and provides high-speed data transfer. |
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– and – |
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Connects a display device that has a USB Type-C connector, |
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providing DisplayPort output. |
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NOTE: Your computer may also support a Thunderbolt |
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docking station. |
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NOTE: Cables and/or adapters (purchased separately) may be |
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required. |
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(8) |
Power connector |
Connects an AC adapter. |
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(9) |
Battery light |
When AC power is connected: |
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● |
White: The battery charge is greater than 90 percent. |
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● |
Amber: The battery charge is from 0 to 90 percent. |
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● |
: The battery is not charging. |
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
● |
: The battery is not charging. |
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8Chapter 2 Components
Component |
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Description |
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(1) |
Security cable slot |
Attaches an optional security cable to the computer. |
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NOTE: The security cable is designed to act as a deterrent, but |
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it may not prevent the computer from being mishandled or |
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stolen. |
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(2) |
Vent |
Enables airflow to cool internal components. |
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NOTE: The computer fan starts up automatically to cool |
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internal components and prevent overheating. It is normal for |
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the internal fan to cycle on and o during routine operation. |
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(3) |
USB 3.x SuperSpeed port with HP Sleep and |
Connects a USB device, provides high-speed data transfer, and |
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Charge |
even when the computer is o , charges most products such as a |
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cell phone, camera, activity tracker, or smartwatch. |
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(4) |
Smart card reader |
Supports optional smart cards. |
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Left 9
NOTE: Refer to the illustration that most closely matches your computer.
10 Chapter 2 Components
Component |
Description |
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(1) |
WWAN antennas* (select products only) |
Send and receive wireless signals to communicate with wireless wide |
|
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area networks (WWANs). |
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(2) |
Camera light(s) (select products only) |
On: One or more cameras are in use. |
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(3) |
Internal microphones |
Record sound. |
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(4) |
Camera(s) (select products only) |
Allow(s) you to video chat, record video, and record still images. |
|
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NOTE: Camera functions vary depending on the camera hardware |
|
|
and software installed on your product. |
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(5) |
WLAN antennas* (select products only) |
Send and receive wireless signals to communicate with wireless local |
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area networks (WLANs). |
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
Display 11
Component |
|
Description |
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(1) |
Pointing stick |
Moves the pointer on the screen. |
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(2) |
Left pointing stick button |
Functions like the left button on an external mouse. |
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(3) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate |
|
|
items on the screen. |
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(4) |
Right pointing stick button |
Functions like the right button on an external mouse. |
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(5) |
Near Field Communications (NFC) tapping area |
Allows you to wirelessly share information when you tap it with |
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and antenna* (select products only) |
an NFC-enabled device. |
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
12 Chapter 2 Components
Component |
|
Description |
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(1) |
Power light |
● |
On: The computer is on. |
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● |
Blinking: The computer is in the Sleep state, a power-saving state. The computer |
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|
|
shuts o power to the display and other unneeded components. |
|
|
● |
: The computer is o or in Hibernation. Hibernation is a power-saving state that |
|
|
|
uses the least amount of power. |
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|
(2) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital letters. |
|
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(3) |
Mute light |
● |
On: Computer sound is o . |
|
|
● |
: Computer sound is on. |
|
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|
(4) |
Microphone mute light |
● |
On: Microphone is o . |
|
|
● |
: Microphone is on. |
|
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|
(5) |
Num lk light |
On: Num lock is on. |
|
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|
(6) |
Wireless light |
On: An integrated wireless device, such as a wireless local area network (WLAN) device |
|
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|
and/or a Bluetooth® device, is on. |
|
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|
NOTE: On some models, the wireless light is amber when all wireless devices are o . |
|
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|
|
(7) |
Sharing or presenting light |
On: Sharing is on. |
|
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|
|
(8) |
Call answer light |
On: Call answer is on. |
|
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|
(9) |
Call end light |
On: Call end is on. |
|
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|
(10) |
Fn lock light |
On: The fn key is locked. For more information, see Hot keys (select products only) |
|
|
|
on page 17. |
|
|
|
|
|
Keyboard area 13
Buttons, speakers, and n erpr nt reader
Component |
|
Description |
|
|
|
|
|
(1) |
Power button |
● |
When the computer is o , press the button to turn on the computer. |
|
|
● |
When the computer is on, press the button briefly to initiate Sleep. |
|
|
● |
When the computer is in the Sleep state, press the button briefly to exit Sleep. |
|
|
● |
When the computer is in Hibernation, press the button briefly to exit Hibernation. |
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
|
|
▲ |
|
|
|
Right-click the Power meter icon |
and then select Power Options. |
|
|
|
|
(2) |
Vents (2) |
Enable airflow to cool internal components. |
|
|
|
NOTE: The computer fan starts up automatically to cool internal components and prevent |
|
|
|
overheating. It is normal for the internal fan to cycle on and o during routine operation. |
|
|
|
|
|
(3) |
Speakers (2) |
Produce sound. |
|
|
|
|
|
(4) |
Fingerprint reader or |
Allows a ngerprint logon to Windows, instead of a password logon. |
|
|
plug |
NOTE: The ngerprint reader and plug look similar. To verify you have a ngerprint reader |
|
|
|
||
|
|
and not a plug, press the Windows key |
on your keyboard, select Settings, select |
|
|
Accounts, and then select Sign-in options and follow the on-screen instructions. |
|
|
|
|
|
14 Chapter 2 Components
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with the fn key. |
|
|
|
(2) |
fn key |
Executes frequently used system functions when pressed in combination with |
|
|
another key. Such key combinations are called hot keys. |
|
|
See Hot keys (select products only) on page 17. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions. |
|
|
See Action keys on page 16. |
|
|
|
(5) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard. When num lk is pressed, |
|
|
the integrated keypad can be used like an external numeric keypad. |
|
|
NOTE: If the keypad function is active when the computer is turned o , that |
|
|
function is reinstated when the computer is turned back on. |
|
|
|
(6) |
Windows application key |
Displays options for a selected object. |
|
(select products only) |
|
|
|
|
(7) |
num lk key |
Turns the embedded numeric keypad on and o . |
|
|
– or – |
Alternates between the navigational and numeric functions on the integrated numeric keypad.
Keyboard area 15
An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 15.
▲To use an action key, press and hold the key.
Icon |
Description |
|
|
|
Switches the screen image among display devices connected to the system. For example, if a monitor is |
|
connected to the computer, repeatedly pressing the key alternates the screen image from computer display |
|
to monitor display to simultaneous display on both the computer and monitor. |
|
|
|
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or |
|
darker environments. Press the key again to turn o the privacy screen. |
|
NOTE: To quickly turn on the highest privacy setting, press fn+p. |
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o .
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: |
This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or ffice |
|
365® servers. |
||
|
||
Turns the screen sharing function on or o . |
||
NOTE: |
This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or ffice 365 |
|
servers. |
|
|
|
|
|
● |
Answers a call. |
16 Chapter 2 Components
Icon |
Description |
|
|
|
|
|
|
|
● |
Starts a call during a 1-on-1 chat. |
|
|
● |
Places a call on hold. |
|
|
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or |
ffice 365 |
|
|
servers. |
|
|
|
|
|
|
|
● |
Ends a call. |
|
|
● |
Declines incoming calls. |
|
|
● |
Ends screen sharing. |
|
|
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or |
ffice 365 |
|
|
servers. |
|
|
|
|
|
|
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.
A hot key is the combination of the fn key and another key.
To use a hot key:
▲Press the fn key, and then press one of the keys listed in the following table.
Key Description
CTurns on scroll lock.
ETurns on the insert function.
RBreaks the operation.
SSends a programing query.
WPauses the operation.
Keyboard area 17
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal |
|
components and prevent overheating. It is normal for the internal fan |
|
to cycle on and o during routine operation. |
|
|
18 Chapter 2 Components