Goal Zero Sherpa 100AC User guide [ml]

1

CHARGE ME NOW

Make sure your Goal Zero Sherpa 100AC is fully charged before using or

storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.

IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of
the voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the Goal
Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at 888-794-6250.

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions and cautions carefully before use to avoid personal

injury or damage to the unit and any connected products

Observe all Input/Output connectors ratings: To avoid fire or electrical

shock hazard, observe all ratings on unit, and products you intend to

use; check manuals for more information.

Use in a ventilated area: Ensure proper ventilation while in use and do

not obstruct fan openings on unit. Inadequate ventilation may cause

damage to the unit. During storage do not stack anything on top of unit.

DO NOT operate in wet conditions: In order to avoid short circuits or

electric shock do not allow unit to get wet. Let unit dry completely

before using.

Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture

on a regular basis.

Shock or Fire Hazard: This Sherpa 100AC generates the same

potentially lethal AC power as a normal household wall outlet. Please

use it carefully just like using a normal AC outlet on the wall.

DO NOT insert foreign objects into outputs or ventilation holes.

Any manipulation to the unit or its components will void all warranties.

Table of Contents

Get To Know Your Gear 2-3
Charging Your Sherpa 4
Using Your Sherpa 5-11
Troubleshooting 12-14
Technical Specifications 15
Français 16
Deutsch 30
Español 44

1

GET TO KNOW YOUR GEAR

Bidirectional (input/
output) USB-C Power
Delivery Ports

5V/9V/12V/15V/20V,
up to 3A (60W each,
100W max)

8mm DC Input

For solar, AC, or 12V
charging (50W max)
(AC charger and 12V
charger sold separately)

Qi Wireless Charging
Pad (5W max)

USB-A Ports

Each Port
5V, up to 2.4A
(12W max)

Interactive OLED
Display + Buttons

Real-time port
information and
product detail pages

Cable Storage Cable Storage

AC Inverter

100W modified­sine wave
(150W surge)

2

Included Cables:

USB-C to USB-A

USB-C to USB-C

Micro-USB to USB-A

Lightning® to USB-A

3

CHARGING YOUR SHERPA

CHARGE ME NOW: Plug in and charge up before first use. The Sherpa has
multiple inputs to choose from, 8mm DC for AC wall outlet and solar charging,
and USB-C Power Delivery (60W Max).

FROM USB: Using the included USB-C cable and one of the USB-C Power
Delivery (PD) ports on the Sherpa, plug into a USB port. We recommend using
at least a 2.4A charger for a full charge in about 9 hours. You can also plug
into a USB-C PD charger (up to 60W max) for a faster recharge.

*TECH TIP: Since USB-C PD ports are bidirectional, it’s possible to
charge in and charge out from the same port. In the Product Detail pages
of the Sherpa, you can select a default function (auto, input, output) for
each USB-C PD port.

FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
experience, we recommend the Nomad 28 Plus Solar Panel or higher.

FROM AC or 12V: Looking to charge up from AC wall outlet or 12V?
Accessories are available from GoalZero.com. Give our customer solutions
center a call for help at 888-794-6250.

HOW IT WORKS

Wall Outlet

Nomad 28 Plus

Solar Panel

4

Sherpa 100AC

Power Bank

Lights

Cameras

Phones, Tablets,

Laptops

USING YOUR SHERPA

BUTTONS:

Press once to turn the Sherpa on/off. Press and hold to reset the
Sherpa, watt-hour counter, and restore default settings of all ports.

Select/Scroll through settings.

Press once to view output screen. Press and hold to enable
product detail pages.

Turn Qi wireless charging on/off.

Turn AC port on/off.

INTERACTIVE SCREENS:

Main Page:

1. 3.

2. 4.

1. Time to Empty/Full – How long the Sherpa will last at its current
power draw or how long it will take to fully charge.

2. Power (Watts) In/Out – Longer arrows indicate the bigger power
draw. A blinking arrow indicates nearing power draw maximum.

3. Icons - Wireless charging, AC Inverter, Over Temperature
Warning

4. Battery Level

5

USING YOUR SHERPA

INTERACTIVE SCREENS:

Outputs Page:

Access by pressing

• The Output Page shows real-time information for each port,
including inputs and outputs.

• A solid bar indicates the port is functioning as an output.
A lined bar indicates the port is functioning as an input to
charge the Sherpa.

• Ports are listed from left to right.

• Total wattage for all outputs is listed at the bottom of
the screen.

*TECH TIP: If you have the Sherpa plugged into a high power
source to charge it, you might notice the max wattage
available increase.

6

USING YOUR SHERPA

INTERACTIVE SCREENS:

Product Detail Pages:

Access by pressing and holding
Scroll through pages by pressing

• A watt-hour output/input counter to monitor power consumption
between resets.

• Press and hold

to reset the counter.

• Real-time information on the 8mm input.

• Check this page when charging from solar to help with panel
alignment toward the sun.

7

USING YOUR SHERPA

INTERACTIVE SCREENS:

Product Detail Pages:

Access by pressing and holding
Scroll through pages by pressing

• Shows output or input information for the bidirectional USB-C
Power Delivery ports.

• Customize the USB-C Power Delivery ports to specific
functions by pressing :

• AUTO: Default setting for both ports will automatically
detect if a device is plugged in for charging or if the port
is being used to charge the Sherpa.

• INPUT: This port will now only function as a way to
charge the Sherpa.

• OUTPUT: This port will now only function as a way to
charge other devices.

• Real-time information for both USB-A ports.

8

USING YOUR SHERPA

INTERACTIVE SCREENS:

Product Detail Pages:

Access by pressing and holding
Scroll through pages by pressing

• Real-time information on the AC output.

• Customize the setting of the AC inverter by pressing
the :

• AUTO TIMEOUT: Default setting will shut the
AC inverter off after 5 minutes of inactivity to
save on power.

• NO TIMEOUT: Inverter will remain on until the
Sherpa is turned off, the battery is drained, or
AC button pressed.

9

USING YOUR SHERPA

INTERACTIVE SCREENS:

Product Detail Pages:

Access by pressing and holding
Scroll through pages by pressing

• Real-time information on the internal battery.

• Firmware and manufacturing date for the Sherpa.

• Detailed usage information for the Sherpa.

10

USING YOUR SHERPA

TIPS for LAPTOP CHARGING via USB-C PD:

We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop’s internal battery, rather than charging the laptop. To fix this,
select a default input or output setting from the USB-C PD Product Detail
Page or try reconnecting the laptop.

PASSTHROUGH CHARGING:

It is possible to recharge other devices while the Sherpa is being
charged. Plug the Sherpa into a power source and make sure it’s still
powered on, then plug the phone/laptop/tablet or other device into the
Sherpa. Make sure to watch the output levels on the ports to ensure the
Sherpa is pulling enough power to meet the power demands of what is
plugged in.

*TECH TIP: If TIME TO EMPTY is displayed on the screen, the
Sherpa will not have enough power to recharge. If TIME TO FULL
is displayed, the Sherpa is pulling enough power to charge what’s
plugged in and itself.

11

TROUBLESHOOTING

Drawing Too Much Power

• The Sherpa can output 170W by utilizing all its ports at once.
If that draw is exceeded, the Sherpa will stop working and this
screen will be displayed.

*TECH TIP: If the Sherpa is charging from a high enough
power source, you can achieve a higher max output.

• To avoid this shutdown, monitor power usage on the Main Page
and Outputs Page and closely monitor what is being plugged in.

• The arrow on the Main Page indicating power out will begin to
blink if the Sherpa is nearing shutdown.

Output Failure

• This indicates an issue with a specific output on the Sherpa. To
correct this issue:

• Unplug the device from the Sherpa and check its technical
specifications to ensure it isn’t pulling too much power.
The FAIL warning will remain if the device plugged in is not
compatible.

• Turn the Sherpa off and on to reset the FAIL notice.

• If the FAIL notice continues, call Goal Zero’s customer
service at 888-794-6250.

• The remainder of the Sherpa ports will continue to work.

12

TROUBLESHOOTING

Overheating

• The Sherpa is too hot and needs to cool down before it can be used
again.

• To avoid this shutdown, monitor the Main Page for the temperature
warning icon.

• When using the AC port, do not block the fan on the back of
the Sherpa.

• When charging, allow the Sherpa to have proper ventilation.

Resetting the Sherpa

• Press and hold for 3 seconds to initiate reset.

• Continue holding for 8 seconds until the main page is shown.

• NOTE: this resets the Sherpa, watt-hour counter, and restores
default settings on all ports.

13

TROUBLESHOOTING

Low Battery

• The Sherpa’s battery capacity has dropped to 2% and can no
longer provide power.

• Plug the Sherpa in and wait for it to reach at least 5%
charge before attempting to use.

14

TECHNICAL SPECIFCATIONS

Sherpa 100AC

Charge times:

USB-C PD Source
(60W)

Wall charger
(45W)

USB-A (2.4A) 9 hrs

Nomad 14 14-28 hrs

Nomad 28 7-14 hrs

Boulder 50 4-8 hrs

Battery:

Cell chemistry Li-ion NMC

Cell type 18650 by LG chem

Single Cell Equivalent
Capacity

Lifecycles Hundreds of Cycles

Shelf-life Charge every 3-6

Management
system

Be sure to activate your warranty at goalzero.com/warranty

2.5 hrs

3 hrs

25600mAh @ 3.7V

months

Charging and low­battery protection
built-in

Ports:

Wireless Qi (output) 5W max

USB A ports (output) 5V, up to 2.4A (12W

USB-C PD ports
(input/output)

AC inverter US
(output)

AC inverter Int
(output)

Solar charging port
(input, 8mm diameter)

General

Chainable no

Weight 2.0 lbs (898 g)

Dimensions 7.5 x 1.0 x 5.68 in

Operating usage
temp.

Certs

Warranty 12 months

max), regulated

5V,9V,12V,15V,20V
up to 3A (60W each,
100W max), regulated

110V, up to 0.9A
(100W max), 60Hz,
modified sine wave

220V, up to 0.45A
(100W max), 50Hz,
modified sine wave

14-22V (50W max)

(19.0 x 2.54 x 14.4
cm)

32-104F (0-40C)

15

16

RECHARGEZ-MOI MAINTENANT

Avant de l'utiliser ou de le stocker, branchez votre Goal Zero Sherpa 100AC sur

une prise murale jusqu'à ce qu'il soit complètement chargé. Gardez votre Goal

Zero Sherpa 100AC branché lorsqu'il n'est pas utilisé.

REMARQUE IMPORTANTE : Lors de la recharge grâce à l'énergie solaire de votre
Goal Zero Sherpa 100AC, gardez un œil sur les tensions des panneaux solaires et
à ne pas dépasser 22V. Les panneaux solaires individuels, ou panneaux solaires
enchaînés en série au-dessus de 22V ne peuvent pas être utilisés avec la Goal Zero
Sherpa 100AC et peuvent causer des dommages sérieux à l'appareil. Pour obtenir
de l'aide sur le chaînage des panneaux solaires, appelez notre Centre de Solutions
pour nos Clients au 888-794-6250.

CONSIGNES DE SÉCURITÉ IMPORTANTES

Lisez toutes les consignes et mises en garde avec soin avant toute utilisation

pour éviter d'éventuelles blessures corporelles ou des dommages sérieux à

l'appareil ou tout autre appareil connecté

Respectez toutes les puissances nominales des connecteurs d'Entrée/Sortie

: Pour éviter tout risque d'incendie ou d'électrocution, observez toutes les

indications de puissance nominale sur l'unité et celles des produits que vous

souhaitez utiliser ; Vérifiez leurs manuels respectifs pour plus d'informations.

À utiliser dans un espace bien ventilé : Assurez une ventilation adéquate pendant
son utilisation et n'obstruez jamais les ouvertures du ventilateur de l'appareil. Une
ventilation inadéquate peut endommager l'appareil. Ne jamais empiler quoi que ce

soit sur l'appareil, lors de son stockage ou en cours d'utilisation.

NE PAS faire fonctionner dans des conditions humides : Afin d'éviter les courts-

circuits ou les chocs électriques, ne permettez pas à l'appareil de devenir mouillé.

Laissez l'appareil sécher complètement avant de l'utiliser à nouveau.

Gardez l'appareil propre et sec : Inspectez régulièrement l'appareil pour la saleté,

la poussière ou l'humidité.

Risque de choc ou d'incendie : Ce Sherpa 100AC génère la même puissance
électrique potentiellement mortelle qu'une prise murale domestique normale.

Utilisez-le avec autant de précaution que lors de l'utilisation d'une prise

secteur murale.

NE PAS insérer d'objets étrangers dans les sorties électriques ou les trous

de ventilation.

Toute manipulation sur l'unité ou ses composants annulera toutes les garanties.

17

APPRENDRE À CONNAÎTRE VOTRE ÉQUIPEMENT

Stockage

ducâble

Ports d'alimentation
USB-C bidirectionnels
(entrée/sortie)

5V/9V/12V/15V/20V,
jusqu'à 3A (60W chacun,
100W max)

Entrée DC de 8 mm

Pour recharge solaire,
CA ou 12V (50W max)
(Chargeurs CA et 12V
vendus séparément)

Station de recharge
sans fil Qi (5W max)

Ports USB-A

Chaque port
5V, jusqu'à 2,4A
(12W max)

Écran OLED +
Boutons Interactifs

Informations sur le port
en temps réel et pages
de détails du produit

Stockage

ducâble

Onduleur CA

de100W à onde
sinusoïdale
modifiée
(surtension
150W)

18

Câbles inclus :

USB-C vers USB-A

USB-C vers USB-C

Micro-USB vers USB-A

Lightning® vers USB-A

19