General Electric GUD24ESSMWW Use & Care

WASHER/DRYER	serial number tag.
	SAFETY INFORMATION . . . . . . .	. .3
	GETTING STARTED
	Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	6
	Dryer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
	CARE AND CLEANING
	Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
	Dryer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
	TROUBLESHOOTING TIPS
	Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
	Dryer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
	CONSUMER SUPPORT
	Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
	Consumer Support . . . . . . . . . . . . . . . . . . .	24
	Write the model and serial
	numbers here:
	Model #_________________
	Serial # _________________
	Open dryer door for model and

GE is a trademark of the General Electric Company. Manufactured under trademark license.

OWNER’S MANUAL

GUV27

GUD27

GUD24

ENGLISH/FRANÇAIS/

ESPAÑOL

234D2664P001

49-90581-2 12-17 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them.

Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the packing material.

2
	49-90581-2

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

		To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
	WARNING
		your appliance, follow basic precautions, including the following:

ŶDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

ŶDO NOT place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of the tumble dryer cycle occurs without heat (cool down period). Avoid stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated.

ŶDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

ŶUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

ŶDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the appliance is removed from service or discarded, remove the door and lid to the drying and washing compartments. Failure to follow these instructions may result in death or injury to persons.

ŶDO NOT reach into the appliance if the drum, tub or agitator is moving to prevent accidental entanglement.

ŶDO NOT dry articles containing foam rubber or similarly textured rubber-like materials.

ŶClean lint screen before or after each load.

ŶDO NOT operate the dryer without the lint filter in place.

ŶDO NOT use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product.

ŶDO NOT store combustible materials, gasoline or other flammable liquids near the dryer. Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of lint, dust and dirt.

ŶThe interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.

ŶDO NOT install or store this appliance where it will be exposed to the weather.

ŶDO NOT tamper with controls.

ŶDO NOT repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

ŶDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

ŶUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Power or Start/Pause button DOES NOT disconnect power.

ŶDO NOT spray any type of aerosol into, on or near appliance, at any time. Do not use any type of spray cleaner when cleaning dryer interior. Hazardous fumes or electrical shock could occur.

ŶDO NOT store items that may burn or melt (such as clothing, paper material, plastics or plastic containers, etc.) on top of the appliance nor hang them from the door.

ŶNever climb on or stand on this stacked unit.

ŶSee “Electrical Requirements” located in the Installation Instructions for grounding instructions.

READ AND SAVE THESE INSTRUCTIONS

INFORMATION SAFETY

49-90581-2

3

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

ADDITIONAL WASHER SAFETY

START-UP SEQUENCE

ŶAny time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle.

AUTOMATIC DRAIN SEQUENCE

ŶMachine will automatically drain any time the lid is left open for more than 15 minutes and water is present.

ŶMachine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is present.

WHEN NOT IN USE

ŶTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

READ AND SAVE THESE INSTRUCTIONS

4	49-90581-2

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

ADDITIONAL GAS DRYER WARNINGS

WARNING - Fire or Explosion Hazard

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

-DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

-WHAT TO DO IF YOU SMELL GAS:

ŶDO NOT try to light any appliance.

ŶDO NOT touch any electrical switch; DO NOT use any phone in your building.

ŶClear the room, building, or area of any occupants.

ŶImmediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

ŶIf you cannot reach your gas supplier, call the fire department.

-Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

State of California Proposition 65 Warnings

This product contains one or more chemicals known to the State of California to cause cancer, and WARNING birth defects or other reproductive harm.

Gas appliances can cause low-level exposure to some of these substances, including benzene, carbon monoxide, formaldehyde, and soot, caused primarily by the incomplete combustion of natural gas or LP fuels. Exposure to these substances can be minimized by properly venting the dryer to the outdoors.

READ AND SAVE THESE INSTRUCTIONS

INFORMATION SAFETY

49-90581-2

5

USING THE WASHER

Getting started - Washer

WARNING	To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
	INFORMATION before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Step 1 Fabric Softener		Step 2	Step 3	Step 4
Detergent	Liquid
	Bleach

	• Add detergent			• Loosely add items.	• Select washer cycle.	• Close lid.
	• Add fabric softener			Overloading may negatively	• Select options.	• Press the
				impact wash performance.
			(optional)			Start/Pause
				See page 11 for suggested
	• Add bleach (optional).					button.
				loading.

Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will release within 5 seconds after the basket stops spinning.

NOTE: This appliance is designed so that the washer and dryer can be

operated at the same time.

Colors	Off
Light	Drain & Spin
Medium	Speed Wash
Normal
Heavy	Delicates
Light	Casuals
Medium	Bulky Items

Heavy

Whites

WASHER CYCLES

Trying to open the lid while locked could result in injuries. If the lid does not unlock after spinning, please contact service.

NOTE: If there is a power outage the lid lock can take 3 minutes to release.

Washer models:

GUD27

GUV27

A

G B C

D

E

Off		Washer model:
Colors	Drain	GUD24
Light
	& Spin
Medium	Speed
Normal	Wash
Heavy	Delicates
Light	Casuals
Whites	Bulky
Medium
	Items
Heavy

A G B C D F

6	49-90581-2

Getting started - Washer

A Washer Cycles

The washer cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle to the new selection. Press Start to begin the new cycle selection.

The chart below will help you match the items to be washed with the best washer cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections shown in bold are the recommended settings for that cycle.

Off - Washer is turned off and the Start button does not function. NOTE: When the control is turned to Off, the Status lights are off.

NOTE: The cycle selector does not rotate during the operation of the washer.

Items to Wash	Cycle	Wash Temp	Cycle Details
Cycle for normal, regular,	Colors	Hot	Use Colors Medium/Normal cycle for normal, regular, or typical use for
or typical use for washing	Medium/	Warm	washing up to a full load of normally soiled cotton clothing. Choose the
up to a full load of normally	Normal	Colors	Warm or Hot water temperature selection as appropriate for your clothes
soiled cotton clothing.		Cool	load for a higher degree of cleaning. Incorporates multi-stage fills and
		Cold	wash periods to provide optimal fabric care.
		Tap Cold
Whites and household linens	Whites	Hot	Cycle tailored to clean and brighten your whites.
		Warm
		Colors
		Cool
		Cold
		Tap Cold
Large coats, bed spreads,	Bulky	Hot	Provides a max fill wash water level to wash bulky items. Also incorporates a
mattress covers, sleeping	Items	Warm	deep fill rinse to effectively rinse bulky items.
bags, and similar large		Colors
bulky items.		Cool
		Cold
		Tap Cold
Casual clothes, lightly	Casuals	Hot	Wash cycle tailored to care for casual clothes and office wear items.
soiled office wear.		Warm	Incorporates multi-stage fills and wash periods to provide optimal fabric care.
		Colors
		Cool
		Cold
		Tap Cold
Lingerie and special care	Delicates	Hot	Utilizes a gentle agitate profile and a low spin speed to provide special care
fabrics with light soil.		Warm	to delicate fabrics. It is recommended to place small or ultra delicate items in
		Colors	mesh bags before washing.
		Cool
		Cold
		Tap Cold
Small loads of lightly soiled	Speed	Hot	Utilizes an expedited wash cycle and time-saving continuous spray rinse to
items that are needed in a	Wash	Warm	clean small lightly soiled loads in the fastest time possible.
hurry.		Colors
		Cool
		Cold
		Tap Cold
Wet load of items. For items	Drain &		Utilizes a high speed spin to extract water from wet items. For items that
that need only to be rinsed,	Spin		need to be rinsed, select the 2nd Rinse option (on some models) when
use this cycle with 2nd Rinse			using this cycle.
option (on some models).

WASHER THE USING

49-90581-2

7

USING THE WASHER

Getting started - Washer

B Deep Rinse

Set this option when adding fabric softener to the washer.

C Status lights

The Status lights show the stage the washer is in. When the selector knob is set to a new cycle, the Status lights will flash momentarily, showing the stages the cycle will go through.

	Status light	Illuminates
	On	When the fabric softener option has been selected.
	Wash	When the washer is in the wash portion of the cycle.
	Rinse	When the washer is in the rinse portion of the cycle.
	Spin	When the washer is draining and/or spinning.
	Lid Locked	When the washer lid is locked. This feature prevents the lid from being opened while the washer
		is in the spin cycle or coasting to a stop.

NOTE: If the Status lights are blinking, the operation of the washer has been paused. To resume operation press the Start button (the lid must be closed).

D Temperature

Select the water temperature for the washer cycle (all rinses use cold water). Always follow fabric manufacturer’s care label or instructions when laundering.

Tap Cold* uses incoming tap water, which can provide energy savings. For all other temperature selections, a mixture of hot and cold water is used to achieve the ideal temperature for each temperature setting.

*Please note that some detergents do not fully dissolve in very cold water. If you experience this, it is recommended you choose a setting other than Tap Cold.

E Load Size (on some models) Loosely load clothes no higher than the top row of holes in the washer basket.

Precise Fill - This selection automatically provides the correct amount of water suited to the size and type of load placed in the unit.

If you prefer to manually select the water level, select Small through Super. While Precise

Fill is best for most loads and general washing, you may want to manually select the load size for specialty items such as bulky, lightweight comforters or pillows, where you want to ensure a larger water level is applied. Manual load size selections should be made for wet items placed in the washer, such as soaked towels or garments.

F Options (on some models)

Pre-Soak 15 mins. - This option begins with a brief agitation, soaks for this specified period

of time, then moves through the rest of the cycle automatically.

2nd Rinse - When you use extra detergent or bleach to clean heavily soiled clothes, use the 2nd Rinse option to better remove additional residues.

Pre-Soak + 2nd Rinse - Turns both options on. Off - Turns these options off.

G Start

Press Start to begin the cycle. With the lid closed pressing Start again will pause the cycle and Status lights will blink. To continue the cycle, close the lid and press Start again. The water fill will continue with the lid opened, except when Precise Fill (on some models) is selected as the load size. The lid must be closed to continue filling when Precise Fill (on some models) is selected.

If the lid is opened during the cycle, the cycle will pause and the Status lights will blink. To resume the cycle, close the lid and press Start.

If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the Off position. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.

8	49-90581-2

Getting started - Washer

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.

Spin and Rinse	If an out-of-balance condition is detected by the washer, the Spin and Rinse lights will blink during
lights blinking	the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When
	this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle
	normally. In some cases, the washer may not be able to balance the load and spin up to full speed.
	If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in
	the wash basket and run a Drain & Spin cycle.
Wash and Rinse	Check your house water supply. Did you forget to turn on one or both supply valves after installation or
lights blinking	coming back from vacation? As soon as the lights start to flash, the washer will initiate a 4 minute lock-
(Water not	out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can
entering washer)	begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute
	timer will start over again.
Lid Locked light	Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not
	start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If
	the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

WASHER THE USING

49-90581-2

9

USING THE WASHER

Getting started - Washer

The Fabric Softener Dispenser

The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle.

Do not stop the washer during the first spin. This will cause the dispenser to empty too soon.

To use, follow these steps:

1 Make sure dispenser is securely attached to agitator.

2Use only diluted liquid fabric softener. Pour into dispenser, using amount recommended on package.

Never pour fabric softener directly on clothes. It may stain them.

NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.

3Add water to dispenser until it reaches the maximum fill line.

Do not pour anything into the agitator if the dispenser is removed.

4Select Deep Rinse button on control panel for proper dispersion of the fabric softener.

Liquid Bleach Funnel

The water fill dilutes liquid chlorine bleach as the washer fills for the washer cycle.

1 Check clothing care labels for special instructions.

2Measure liquid bleach carefully, following instructions on the bottle.

ŶNever pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.

ŶDo not pour powdered bleach into bleach funnel.

3Before starting the washer, pour measured amount of bleach directly into bleach funnel. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.

ŶDo not mix chlorine bleach with an oxi pre-treatment, ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.

10	49-90581-2

Getting started - Washer

Always follow fabric manufacturer’s care label when laundering.

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING - Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil.

DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils). Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance. DO NOT reach into the washer until all moving parts have stopped.

Doing so can result in death, explosion, fire or amputation.

Loading the Washer

Load dry items loosely, no higher than the top row of holes in the washer basket. When loading wet items, make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, lift the lid and submerge additional items next to the agitator.

ŶDo not wrap long items like sheets or pants around the agitator.

ŶDo not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).

Ŷ Agitation will not start with the lid up.

	Average Small Load	Average Medium Load	Average Large Load
			clothes
		clothes
	clothes	water	water
	water		level
		level
	level

Proper Use of Detergent

Using too little or too much detergent is a common cause of laundry problems.

Use less detergent if you have soft water, a smaller load or a lightly soiled load.

For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.

Place detergent packets in the bottom of the wash basket before adding clothes.

GE Appliances recommends the use of High Efficiency detergents such as in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.

When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.

WASHER THE USING

49-90581-2

11

USING THE WASHER

Getting started - Washer

WiFi Connect (For customers in the United States only)

Your laundry center’s washer is GE Appliances WiFi Connect compatible using the optional GE Appliances ConnectPlus module.

To connect this appliance to the internet you will need to purchase a GE Appliances ConnectPlus and attach the module to your appliance through the communication port in the appliance. The GE Appliances ConnectPlus will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications.

Please visit www.GEAppliances.com/connect to learn more about connected appliance features and to learn what connected appliance app’s will work with your smartphone.

WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity, please call GE Appliances at 800.GE.CARES.

Visit your local authorized GE Appliances Parts distributor or order by phone at 800.661.1616 during normal business hours.

Part Number	Accessory
PBX10W00Y0	WiFi ConnectPlus module

12	49-90581-2

Care And Cleaning - Washer

Exterior of the Washer

Immediately wipe off any spills with a damp cloth.

Interior of the Washer

Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)

Cleaning the Fabric Softener Dispenser (on some models)

1 Remove the dispenser from the top of the agitator.

2 Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of the cup with your fingers. Dispenser cup will pop free from the cover.

3 To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution:

Ŷ 1 US gallon (3.8 liters) warm water

Ŷ 1/4 cup (60 ml) heavy-duty liquid detergent Ŷ 1 cup (240 ml) bleach

4 If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you

may roughen the surface of the dispenser.

Separate for cleaning

5 Rinse and reassemble dispenser. Place dispenser back on the agitator.

Water Supply Hoses

Hoses connecting washer to faucet should be replaced every 5 years.

Moving and Storage

Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

WASHER - CLEANING AND CARE

49-90581-2

13

IMPORTANT: Clean the lint filter each time you use the dryer.

NOTE: This appliance is designed so that the washer and dryer can be operated at the same time.

• Loosely add items. • Select a dry • Press the

• Close door. cycle. Start button.

NOTE: Dryer will not start with door open.

USING THE DRYER

Getting started - Dryer

		To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
	WARNING
		INFORMATION before operating this appliance.

WARNING - Fire Hazard

•Keep flammable materials and vapors, such as gasoline, away from dryer.

•DO NOT dry anything that has ever had anything flammable on it (even after washing).

•No washer can completely remove oil.

•DO NOT dry anything that has ever had any type of oil on it (including cooking oils).

•Items containing foam, rubber, or plastic must be dried on a clothesline.

•Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

•Failure to do so can result in death, explosion, or fire.

Throughout this manual, features and appearance may vary from your model.

Step 1

Step 2

Step 3

B A

A Fabric Care/Temperature

Cottons (High Heat)	For regular to heavy cottons.
Easy Care (Med Heat)	For synthetics, blends, delicates and items labeled permanent press.
Delicates (Low Heat)	For delicates, synthetics and items labeled tumble dry low.
Quick Fluff (No Heat)	For fluffing items without heat. Use the Timed Dry cycle.

Dryer Cycles

	Cottons	For cottons and most linens. For most loads, select Optimum dry.
	Easy Care	For wrinkle-free, permanent press and delicate items, and knits.
	Delicates	For delicate items, special-care fabrics and knits.
	Timed Dry	Set the Cycle Selector at the desired drying time.
	Dewrinkle	For removing wrinkles from items that are clean and dry or that are very lightly damp.
	Quick Fluff	For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with
		Fluff No Heat. Provides 10 minutes of no heat tumbling.

Automatic cycles determine fabric dryness and provide automatic sensored drying. The timer does not rotate during the cycle until the thermostats sense that the clothes are dry, then the timer rotates automatically to Off. Select Less Dry if you want your clothes slightly damp at the end of the drying cycle.

Select More Dry if you want them to feel drier. Timed cycles run for a selected time.

Timed Cycle

		Timed Dry	For manual drying. The timer rotates during the entire cycle.
	B Start - Close the dryer door. Press Start. Opening the door during operation will stop the dryer. To restart the
14		dryer, close the door and select Start to complete the cycle.
			49-90581-2

Venting - Dryer

Venting the Dryer

For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy and run longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the Installation Instructions.

Correct	Incorrect
Venting	Venting

WARNING - Fire Hazard

This dryer MUST be exhausted to the outdoors.

Use only 4” rigid metal ducting for the home exhaust duct.

Use only 4” rigid metal or UL-listed dryer transition duct to connect the dryer to the home exhaust. DO NOT use a plastic vent.

DO NOT exhaust into a chimney, kitchen exhaust, gas vent, wall, ceiling, attic, crawl space, or concealed space of a building.

DO NOT install a screen in or over the exhaust duct. DO NOT install a booster fan in the exhaust duct.

DO NOT use duct longer than specified in the exhaust length table. Failure to follow these instructions can result in death or fire.

DRYER THE USING

Care and Cleaning - Dryer

The Exterior: Wipe or dust any spills or washing compounds with a damp cloth. Dryer control panel and finishes may be damaged by some laundry pretreatment soil and stain remover products. Apply these products away from the dryer. The fabric may then be washed and dried normally. Damage to your dryer caused by these products is not covered by your warranty.

The Lint Filter: Clean the lint filter before each use. Slide out the grid that covers the filter. Run your fingers across the filter. A waxy buildup may form on the lint filter from using dryer-added fabric softener sheets. To remove this buildup, wash the lint screen in warm, soapy water. Dry thoroughly and replace. Do not operate the dryer without the lint filter and grid in place. Have a qualified technician vacuum the lint from the dryer once a year.

Model: GUD24

Model: GUD27 & GUV27

Dryer Interior and Duct: The interior of the

appliance and exhaust duct should be cleaned once a year by qualified service personnel.

The Exhaust Duct: Inspect and clean the exhaust ducting at least once a year to prevent clogging. A partially clogged exhaust can lengthen the drying time.

Follow these steps:

1.Turn off electrical supply by disconnecting the plug from the wall socket.

2.Disconnect the duct from the dryer.

3.Vacuum the duct with the hose attachment and reconnect the duct.

The Exhaust Hood: Check with a mirror that the inside flaps of the hood move freely when operating. Make sure that there is no wildlife (birds, insects, etc.) nesting inside the duct or hood.

Clean lint	Clean lint
from mesh	from mesh

49-90581-2

15

TROUBLESHOOTING TIPS - WASHER

Troubleshooting Tips - Washer

Water	Possible Causes			What to do
Too many suds	Too much detergent or			Measure your detergent carefully. Use less soap if you have
	soft water			soft water, a smaller load or a lightly soiled load.
Water leaks	Using too much			Use less detergent. Use less soap if you have soft water, a
	detergent			smaller load or a lightly soiled load.
	Fill hoses or drain hose			Make sure hose connections are tight at faucets and rubber
	is improperly connected			washers are installed. Make sure end of drain hose is correctly
				inserted in and secured to drain facility.
	Household drain may be			Check household plumbing. You may need to call a plumber.
	clogged
	Constant water pressure			Tighten hoses at the faucets and turn the water off after
	to the fill hoses at the			each use.
	water source			Check condition of the fill hoses; they should be replaced
				every 5 years.
Water temperature	Cooler water			New laundry detergents have been formulated to work with
seems incorrect	temperatures provide			cooler water temperatures without affecting wash performance.
	improved energy
	efficiency
	Water supply is turned			Turn both hot and cold faucets fully on and make sure hoses
	off or improperly			are connected to correct faucets.
	connected
	Water valve screens are			Turn off the water source and remove the water connection
	stopped up			hoses from the upper back of the washer. Use a brush or
				toothpick to clean the screens in the machine. Reconnect the
				hoses and turn the water back on.
	House water heater is			Make sure house water heater is delivering water at 120°F–140°F
	not set properly			(48°C– 60°C).
Water pumped out	Water was left in unit for			Previous cycle has been cancelled. Close lid, select new
before cycle is	24 hours with lid closed			cycle, and start machine.
complete	or 15 minutes with lid
	open
Water won’t drain	Drain hose is kinked or			Straighten drain hose and make sure washer is not sitting on it.
	improperly connected			Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer pauses	This is normal			The washer may pause during the spin cycle to remove soapy
during spin cycle				water more efficiently.
Can hear but not	This is normal			The pump pleaves a little water in its intake and this is diluted
see water at the end				with clean rinse water.
of the cycle
Water level seems	This is normal			Water may not cover the top level of the clothes. This is
low				normal for this high efficiency washer.
Water siphoning out	Drain standpipe is too			The drain hose must exceed 30” height at some point between
of washer	low or hose too far into			the washer back and the drain pipe. Use anti-siphon clip. See
	standpipe			the Installation Instructions.

16	49-90581-2

Troubleshooting Tips - Washer

Operation	Possible Causes	What to do
Washer won’t	Washer is unplugged	Make sure cord is plugged securely into a working outlet.
operate
	Water supply is turned	Turn both hot and cold faucets fully on.
	off
	Controls are not set	Check controls.
	properly
	Lid is open—safety	Close lid and reset cycle, to the beginning if necessary.
	feature prevents agitation
	and spinning when lid is up
	Circuit breaker/fuse is	Check house circuit breakers/fuses. Replace fuses or reset
	tripped/blown	breaker. Washer should have separate outlet.
	Electronics need to be	Unplug washer, wait 2 minutes, plug back in and press Start.
	reset
	Start was not pressed	Press Start.
Movement inside	Shifting mechanism is	When the machine is manually turned off, the shifter will
machine when shut	disengaging the motor	disengage the motor before completely shutting down.
off		If lid is raised before the motor is disengaged, it will resume
		when lid is closed.
Short spray and	Lid was opened and	This is normal. See START-UP SEQUENCE in the Safety
delay after pushing	closed between cycle	Instructions section.
the Start button	selection and start
Washer spins	This is normal	The washer is sensing the load.
and pauses at the
beginning of cycles
Washer pauses	The Soak Option was	This is normal. The washer alternates between agitate and
during wash cycle	chosen	soak during these cycles to get your clothes cleaner with less
		wear.
	This is normal	Many cycles incorporate as series of soaks within the agitation
		period to get your clothes clean with less wear.
Basket seems loose	Basket moves or rotates	Washer basket does not have a traditional brake. Washer
	freely	basket will move freely. This is normal.
Blinking Spin light	Out of balance condition	Allow cycle to continue and finish.
or Spin light on at	has been detected	If load is wet at the end of the cycle, even out load and run a
end of cycle		Drain & Spin cycle.

WASHER - TIPS TROUBLESHOOTING

49-90581-2

17

TROUBLESHOOTING TIPS - WASHER

Troubleshooting Tips - Washer

	Performance	Possible Causes	What to do
	Clothes too wet	Incorrect spin cycle	Make sure the spin cycle selected matches the load you are
		selected	washing. Some fabrics will feel wetter when rinsed with cold water.
		Wash load out of	Redistribute load in washer and run through Drain & Spin
		balance	cycle.
	Colored spots	Incorrect use of fabric	Check fabric softener package for instructions and follow
		softener	directions for using dispenser.
			Pretreat stain and rewash.
		Dye transfer	Sort whites or lightly colored items from dark colors
	Grayed or yellowed	Detergent amount	Be sure to follow detergent manufacturer’s directions.
	clothes
		Hard water	Use a water conditioner like Calgon brand or install
			a water softener.
		Water is not hot enough	Make sure water heater is delivering water at 120°F–140°F
			(48°C– 60°C).
		Washer is overloaded	Select load size to match clothes load.
		Dye transfer	Sort clothes by color. If fabric label states wash separately,
			unstable dyes may be indicated.
	Lint or residue on	Clothes are air or line	If you do not dry your clothes with a clothes dryer, your
	clothes	dried	clothes may retain more lint.
		Incorrect sorting	Separate lint producers from lint collectors.
		Washing too long	Wash small loads for a shorter time than larger loads
		Detergent not dissolving	Add detergent as wash basket fills with water, before you load
			clothes.
			Try a liquid detergent.
			Use warmer water temperature.
		Overloading	Load clothes no higher than the top row of holes in the washer
			basket.
		Incorrect use of fabric	Check fabric softener package for instructions and follow
		softener	directions for using dispenser.
	Pilling	Result of normal wear	While this is not caused by the washer, you can slow the pilling
		on poly-cotton blends	process by washing garments inside out.
		and fuzzy fabrics
	Snags, holes, tears,	Pins, snaps, hooks,	Fasten snaps, hooks, buttons and zippers.
	rips or excessive	sharp buttons, belt
	wear	buckles, zippers and
			Remove loose items like pins, objects in pockets and sharp
		sharp objects left in
			buttons.
		pockets
			Turn knits (which snag easily) inside out.
		Undiluted chlorine	Check bleach package instructions for proper amount.
		bleach
			Never add undiluted bleach to wash or allow clothes to
			come in contact with undiluted bleach.
		Chemicals like	Rinse items that may have chemicals on them before washing.
		hair bleach or dye,
		permanent wave
		solution

18	49-90581-2

Troubleshooting Tips - Washer

Performance	Possible Causes	What to do
Wrinkling	Improper sorting	Avoid mixing heavy items (like work clothes) with light items
		(like blouses).
		Try a fabric softener.
	Overloading or incorrect	Load your washer so clothes have enough room to move freely
	water level	with water covering all of the clothes.
	Incorrect wash and dry	Match Cycle selection to the type of fabric you are washing
	cycles	(especially for easy care loads).
	Repeated washing in	Wash in warm or cold water.
	water that is too hot

Sounds	Possible Causes	What to do
“Metallic clicking”	Shifter mechanism	The drive system will engage at the start of agitate and
	is engaging or	disengage when agitate is complete. This occurs multiple times
	disengaging	during the wash.
Back and forth	Electric motor reversing	This sound is the motor rotating back and forth to agitate your
“swoosh” or light	direction	laundry.
“clicking” sound
during agitate
Quick short agitation	Clothing redistribution	At different periods of the agitation phase, the motor makes
sounds		short agitation strokes to redistribute the load.
“Click” when water	Relay switch	The relay makes a click sound when activated. The water level
stops filling		activates the relay and stops filling.
“Clicking” behind	Automatic Temperature	This valve mixes in cold and hot water. The “clicking” is the
Control Panel during	Control Valve	valve turning on and off.
fill
Water volume	Automatic Temperature	This valve mixes in cold and hot water. The sound changes
changes during fill	Control Valve	when the valves are turned on and off.
Motor “whinding up”	Motor ramping up/down	The motor will speed up incrementally during the spin cycle.
or “coasting down”	during spin cycle	When spin is complete, it will coast until it stops.
in spin
“Humming”	Water drain pump	The drain pump will make a humming sound when pumping
		out water after agitation stops and continue until spin is
		complete.
“Gurgling”	Water drain pump	When the pump starts drawing in air, It starts to gurgle. The
		washer should then begin spinning and the sound will continue
		until it is done spinning.

Washer sounds that may be different from your prior washer:

Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle.

To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061 or scan the QR code.

WASHER - TIPS TROUBLESHOOTING

49-90581-2

19

TROUBLESHOOTING TIPS - DRYER

Troubleshooting Tips - Dryer

Problem	Possible Causes	What to do
Dryer doesn’t start	Dryer is unplugged	Make sure the dryer plug is pushed completely into
		the outlet.
	Fuse is blown/circuit	Check the house fuse/circuit breaker box and replace fuse
	breaker is tripped	or reset breaker. Note: Most electric dryers use 2 fuses/
		breakers.
Dryer doesn’t heat	Fuse is blown/circuit	Check the house fuse/circuit breaker box and replace both
	breaker is tripped; the	fuses or reset both breakers. Your dryer may tumble if only
	dryer may tumble but not	one fuse is blown or one breaker tripped.
	heat
	Gas service is off	Make sure gas shutoff at dryer and main shutoff are fully
		open.
Dryer shakes or	Some shaking/noise is	Move dryer to an even floor space, or adjust leveling legs as
makes noise	normal. Dryer may be	necessary until even.
	sitting unevenly
Greasy spots on	Improper use of fabric	Follow directions on fabric softener package.
clothes	softener
	Drying dirty items with	Use your dryer to dry only clean items. Dirty items can stain
	clean ones	clean items and the dryer.
	Clothes were not	Sometimes stains which cannot be seen when the clothes
	completely clean	are wet appear after drying. Use proper washing procedures
		before drying.
Lint on clothes	Lint filter is full	Clean lint screen before each load.
	Improper sorting	Sort lint producers (like chenille) from lint collectors (like
		corduroy).
	Static electricity can	See suggestions in this section under STATIC.
	attract lint
	Overloading	Separate large loads into smaller ones.
	Paper, tissue, etc. left in	Empty all pockets before laundering clothes.
	pockets
Static occurs	No fabric softener was	Try a fabric softener.
	used
		Bounce™ Fabric Conditioner Dryer Sheets have been
		approved for use in all GE Appliances dryers when used in
		accordance with the manufacturer’s instructions.
	Overdrying	Try a fabric softener.
		Adjust setting to Less Dry.
	Synthetics, permanent	Try a fabric softener.
	press and blends can
	cause static
Inconsistent drying	Type of heat	Automatic drying times will vary according to the type of
times		heat used (electric, natural or LP gas), size of load, types of
		fabrics, wetness of clothes and condition of exhaust ducts.

20	49-90581-2

Troubleshooting Tips - Dryer

Dryer Problem	Possible Causes	What to do
Clothes take too	Improper sorting	Separate heavy items from lightweight items (generally, a
long to dry		well-sorted washer load is a well-sorted dryer load).
	Large loads of heavy	Large, heavy fabrics contain more moisture and take longer
	fabrics (like beach	to dry. Separate large, heavy fabrics into smaller loads to
	towels)	speed drying time.
	Controls improperly set	Match control settings to the load you are drying.
	Lint filter is full	Clean lint filter before every load.
	Improper or obstructed	Check installation instructions for proper ducting/venting.
	ducting
		Make sure ducting is clean, free of kinks and unobstructed.
		Check to see if outside wall damper operates easily.
		Check the Installation Instructions to make sure the dryer
		venting is correct.
	Blown fuses or tripped	Replace fuses or reset circuit breakers. Since most dryers
	circuit breaker	use 2 fuses/breakers, make sure both are operating.
	Overloading/combining	Do not put more than one washer load in the dryer at a time.
	loads
	Underloading	If you are drying only one or two items, add a few items
		to ensure proper tumbling.
Clothes are	Overdrying	Select a shorter drying time.
wrinkled
		Remove items while they still hold a slight amount of
		moisture. Select a Less Dry setting.
	Letting items sit in dryer	Remove items when cycle ends and fold or hang immediately.
	after cycle ends
	Overloading	Separate large loads into smaller ones.
Clothes shrink	Some fabrics will	To avoid shrinkage, follow garment care labels exactly.
	naturally shrink when
		Some items may be pressed back into shape after drying
	washed. Others can be
		If you are concerned about shrinkage in a particular
	safely washed, but will
	shrink in the dryer	item, do not machine wash or tumble dry it.

DRYER - TIPS TROUBLESHOOTING

49-90581-2

21

NOTES

Notes

22	49-90581-2