Gateway ID57H Quick Start Manual

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Contents

User Guide

Gateway ID57HR

- 1

TABLE OF CONTENTS

Starting your computer 4

Wireless connection ........................................... 4

Registration ........................................................ 5

Software installation ........................................... 6

Recovery ............................................................ 6

Having trouble? .................................................. 6

Computer Basics 8

Safety and comfort ............................................. 8

Safety precautions ...................................... 8

Health precautions .................................... 11

Getting to know your computer 13

Top view - display ............................................ 14

Top view - keyboard ......................................... 15

Touchpad .................................................. 16

Special keys.............................................. 17

Front view......................................................... 20

Left view ........................................................... 21

Right view......................................................... 23

Base view......................................................... 24

Upgrading your computer 25

Expanding through options .............................. 25

Connectivity options.................................. 25

Power supply 30

AC power adapter ............................................ 30

Battery pack ..................................................... 31

Battery pack characteristics ...................... 31

Charging the battery ................................. 32

Checking the battery level......................... 32

Optimizing battery life ............................... 32

Low battery warning .................................. 34

Software 35

Using Windows and your software .................. 35

Welcome Center ...................................... 35

Internet security offer ............................... 35

Productivity software................................ 36

Gateway Recovery Management............. 36

Gateway My Backup ................................ 36

Playing multimedia files............................ 40

AutoPlay................................................... 42

Playing downloaded files.......................... 43

Playing DVD movies ................................ 44

Playing Blu-ray movies............................. 45

Dolby Home Theater (optional)................ 45

Social networks (optional) ........................ 46

Internet 52

First steps on the net ....................................... 52

Protecting your computer ......................... 52

Choose an Internet Service Provider ....... 52

Network connections ................................ 54

Surf the Net! ............................................. 58

Security .................................................... 61

Helpdesk 74

Safe computing................................................ 74

Maintenance............................................. 74

Updates.................................................... 81

Windows Remote Assistance................... 83

Recovery 84

Gateway Recovery Management .................... 84

Creating recovery discs............................ 84

Recovering your system .................................. 87

Types of recovery..................................... 89

Regulatory information 95

V G

C A

Environment 108

Software license 110

Index 113

isit registration.gateway.com and discover the benefits of being a customer of

ateway.

Remark: All images are for reference purposes only. Actual configuration may vary.

Gateway ID57HR User Guide Original Issue: 16 March 2011

Table of contents - 3

STARTING YOUR COMPUTER

Thank you for purchasing this Gateway computer! This guide has been designed to introduce you to the features of your

computer and assist in your computing experience. After setting up and starting your computer, as shown in the setup

instructions, it will ask you questions that will help you connect to the Internet. Your computer will then configure installed software.

WIRELESS CONNECTION

To connect to a wireless network, first check the wireless features of your computer are on, and that the router or modem you want to connect to is also correctly configured.

• If wireless is not on, press the communication key ( ) to open the

Launch Manager and make sure Wi-Fi is On.

• Your computer will detect and display any available networks, select

your network and enter the password, if required.

• After a short delay, your computer should connect to the Internet. If your network is not detected, or your computer does not connect to the

Internet, please refer to your ISP or router’s documentation. After your computer starts and you can use it, open Internet Explorer and follow the instructions.

Alternatively, use a network cable to connect directly to a network port on your router. Please refer to your ISP or router’s guide.

REGISTRATION

When using your computer for the first time, it is recommended that you register it. This gives you access to some useful benefits, such as:

• Faster service from our trained representatives.

• Membership in the Gateway community: receive promotions and

participate in customer surveys.

• The latest news from Gateway.

How to register

During the initial startup of your computer, a window will invite you to register. Please fill in the information and click Next. The second window you'll see contains optional fields that will help us to provide you with a more personable customer service experience.

Another option

Another way to register your Gateway product is to visit our website at registration.gateway.com. Choose your country and follow the simple instructions.

After registering, you will be sent a confirmation email with important information that you should keep in a safe place.

Starting your computer - 5

SOFTWARE INSTALLATION

Your computer will automatically install software and prepare your computer for use. This may take some time, please do not turn off your computer; wait until the installation has finished.

RECOVERY

You should create recovery discs as soon as you are able. The Gateway Recovery Management program allow you to create recovery discs and then to restore or reinstall applications and drivers provided by Gateway. You will need a pack of writable DVDs.

See page 84 for more information about recovery.

HAVING TROUBLE?

Gateway provides several options to support your purchase.

Gateway support

Make sure you write down your computer serial number, date and place of purchase and model name on the area provided in this guide; save your proof of purchase. Before you call us, please write down any error message that accompanies the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service.

Gateway website

Remember to visit www.gateway.com - Check out the support section for up-to-date information, help, drivers and downloads.

Warranty and contact information

You can find information about the warranty for your computer and how to contact technical support in your computer’s Warranty.

Starting your computer - 7

COMPUTER BASICS

SAFETY AND COMFORT

Safety precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer environment

Make sure that the computer:

• Is used on a stable surface, stand or table. A fall can seriously damage

the computer.

• Is not used on a surface that vibrates, or used when taking part in sport,

exercise or other activities in a dynamic environment. Vibration or movement can loosen fastenings, damage internal components and even cause battery leakage.

• Is away from direct sunlight and sources of heat.

• Is away from magnetic fields or any device generating static electricity.

• Is kept at least 30 centimetres (one foot) away from a mobile phone.

• Is not in a dusty or damp environment.

• Is not used near water. Never spill liquids of any kind on or into your

computer.

• Is not placed on a carpet or any other surface that may have an

electrical charge.

Cables

Make sure that:

• Cables are not strained and that there is no risk of people walking or

tripping over them.

• Other devices do not crush the cables.

• The power cable is connected to the computer before connecting the

power cable to the AC power outlet.

• The power cable is unplugged from the power outlet before

disconnecting the power cable from the computer.

• Three-pin power cords are connected to a grounded power outlet.

• The power outlet is easily accessible and as close to the computer as

possible (do not overload it with too many adapters).

If your computer uses an external AC adapter:

• Do not cover or place objects on the AC adapter. Allow the adapter to

cool properly during use by keeping it clear of objects.

• Only use the AC adapter that is supplied with your computer. Although

other adapters may look similar, using them can damage your computer. If a replacement is required, use only parts certified for use with your computer.

Cleaning your computer

• Always unplug your computer from the power outlet before cleaning it.

• Do not use liquid or aerosol cleaners, use a damp cloth instead.

• Never spray cleaning product directly on the screen.

Computer Basics - 9

• If you spill liquid on your computer, switch it off immediately, unplug the

AC adapter, remove the battery and make sure it is completely dry before switching it on again. Wait overnight if necessary.

Note: If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be installed in the card slots. Dummies protect unused slots from dust, metal objects or other particles. Save the dummies for use when no cards are in the slots.

Servicing your computer

Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel.

Unplug your computer from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed,

• liquid was spilled into the product,

• the product was exposed to rain or water,

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need

for service

• the product does not operate normally after following the operating

instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in

damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Health precautions

• The computer and accessories may contain small parts. Keep them out

of the reach of small children.

• If you work or play for hours at a time, then make sure you take regular

breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired.

• Arrange your computer so that you can work in a natural and relaxed

position. Place items that you use frequently within easy reach.

• Position your computer directly in front of you for increased safety and

comfort. Ensure that your keyboard and touchpad are at a comfortable height. The screen should be about 45-70 cm (18-30 inches) from your eyes. If you use your computer for long periods while sitting at a desk, invest in an external keyboard for improved comfort.

• To protect your hearing, when using speakers or headphones, increase

volume gradually until you can hear clearly and comfortably; do not increase the volume level after your ears have adjusted. Do not listen to high volumes for extended periods. Do not increase the volume to block out noisy surroundings; decrease the volume if you cannot hear people speaking near you.

Computer Basics - 11

• The computer’s underside, power adapter and the air from

ventilation slots may become hot during use. Avoid continuous body contact and do not place the computer on your lap while it is operating.

• Ensure that the computer’s ventilation slots and openings are never

obstructed or covered. Do not place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.

• Do not push objects of any kind into ventilation or case slots as they

may touch dangerous voltage points or short-out parts that may result in a fire or electric shock.

• Some disorders of the hands, wrists, arms, neck, shoulders, legs and

back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.

• We advise that parents monitor the use of games by their children. If you

or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy.

GETTING TO KNOW YOUR

COMPUTER

After setting up your computer, as illustrated in the setup instructions, let us show you around your new Gateway computer.

Getting to know your computer - 13

TOP VIEW - DISPLAY

1 2

# Icon Item Description

1 Webcam Web camera for video communication.

2 Microphone Internal microphone for sound recording.

3 Display screen

Also called Liquid-Crystal Display (LCD), displays computer output.

TOP VIEW - KEYBOARD

1 2

# Icon Item Description

1 Speakers Deliver stereo audio output.

3 Keyboard

Power button / indicator

Turns the computer on and off. Indicates the computer's power status.

For entering data into your computer.

- Special keys are described on page 17.

Getting to know your computer - 15

# Icon Item Description

Touch-sensitive pointing device.

4 Touchpad

Selection buttons (left and right)

- The touchpad and selection buttons form a single surface; press down firmly on the touchpad surface to perform a left click.

The lower left and right of the touchpad react like the left and right selection buttons; press down firmly on either area to perform a left or right click.

Touchpad

The touchpad controls the arrow on the screen; called the pointer or the cursor. When you slide your finger across the touch-sensitive pad,

the pointer w

ill follow this movement.

Multi-gesture

The touchpad supports Multi-gesture commands; it can recognise patterns that use more than one finger. This allows you to control applications with a few simple gestures, such as:

• Pinch: Quickly zoom in and out of photos, maps and documents with a simple finger-thumb gesture.

• Flip: Browse photos, websites or documents by sliding two fingers horizontally.

• Rotate: Rotate photos or PDF files in 90° steps with a two-finger pivot motion.

• Scroll: Swiftly navigate web pages, documents and music playlists up or down by moving two fingers vertically.

• Show desktop: Place four fingers on the touchpad and move them up or down to minimize all windows. Repeat the gesture to view the windows again.

Special keys

Your computer’s keyboard includes keys that activate special functions. The function of each key is clearly marked with an icon.

Icon Function Description

Hotkey for second

function

Help Opens the Help menu.

Gateway MyBackup

Activates a second function on certain keys.

E.g. press the Fn key to activate the F1 to F12 keys.

Allows you to create backup copies of your computer; either the entire system or only selected files and folders. Create a regular schedule or make copies whenever you want.

Communication

Display toggle

Enables/disables the computer’s communication devices.

Switches display output between the display screen, external monitor (if connected) and both.

Getting to know your computer - 17

Icon Function Description

Screen blank

Touchpad Lock

Play/Pause Play or pause a selected media file.

Stop Stop playing the selected media file.

Previous Return to the previous media file.

Next Jump to the next media file.

Brightness down Decreases the screen brightness.

Brightness up Increases the screen brightness.

Social Networks

Volume up Increases the sound volume.

Turns the display screen backlight off to save power. Press any key to return.

The Touchpad Lock button toggles the touchpad on or off to avoid unwanted pointer movements when using the keyboard. This is most useful if you have connected a mouse to your computer.

Opens the Social Networks application.

- If this application is not installed, the key will start your instant messaging application.

Icon Function Description

Volume down Decreases the sound volume.

Speaker toggle Turns the speakers on and off.

Hotkeys

The computer uses hotkeys (key combinations) to access function keys and navigation commands.

To activate hotkeys, press and hold the Fn key (bottom left) before pressing the other key in the hotkey combination.

Hotkey Function Description

Fn + Special keys

(see page 17)

Fn + Home Scrolls to the beginning of a document.

Fn + End Scrolls to the end of a document.

Fn + Page up Scrolls up a page in a document.

Fn + Page Down Scrolls down a page in a document.

- Note: It is not necessary to press the Fn key to use the F1 to F12 function keys when starting your computer or when using the BIOS. To swap the hotkey and special function of the F1 to F12 keys, change the function key setting in the BIOS (to open the BIOS press F2 when starting your computer, then select the Main menu and change Function key behavior to Function keys).

Function keys Activates the F1 to F12 keys.

Getting to know your computer - 19

FRONT VIEW

12 3

# Icon Item Description

Accepts Secure Digital (SD, SDHC, SDXC), MultiMediaCard (MMC), Memory Stick PRO

1 Multi-in-1 card reader

Power indicator Indicates the computer's power status.

(MS PRO), xD-Picture Card (xD).

- Push to remove/install the card. Only one card can operate at any given time.

3 Battery indicator

HDD indicator Indicates when the hard disk drive is active.

Communication indicator

Indicates the computer’s wireless connectivity device status.

Indicates the computer's battery status.

- Charging: The light shows amber when the battery is charging.

- Fully charged: The light shows blue when in AC mode.

LEFT VIEW

2134567

# Icon Item Description

Kensington lock slot

3 Ethernet (RJ-45) port

Ventilation and cooling fan

Connects to a Kensington-compatible computer security lock.

- Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Keyless models are also available.

Allows the computer to stay cool.

- Do not cover or obstruct the openings.

Connects to an Ethernet 10/100/1000-based network.

5 HDMI port

External display (VGA) port

Connects to a display device (e.g., external monitor, LCD projector).

Supports high-definition digital video connections.

Getting to know your computer - 21

# Icon Item Description

Connects to USB devices.

6 USB 3.0 port

Microphone jack Accepts inputs from external microphones.

Headphones / speaker jack

- A USB 3.0 port can be distinguished by its blue connector (see below).

Connects to audio line-out devices (e.g., speakers, headphones).

Information on USB 3.0

- Supports power-off USB charging, allowing you to charge supported mobile devices while the notebook is switched off.

- Defined by the USB 3.0 (SuperSpeed USB) specification.

- Devices without USB 3.0 certification may not be compatible.

RIGHT VIEW

213456

# Icon Item Description

1 USB 2.0 ports

2 Optical drive Internal optical drive; accepts CDs or DVDs.

Connect to USB 2.0 devices (e.g., USB mouse, USB camera).

6 DC-in jack Connects to your computer’s AC adapter.

Optical disk access indicator

Optical drive eject button

Emergency eject hole

Lights up when the optical drive is active.

Ejects the optical disk from the drive.

Ejects the optical drive tray when the computer is turned off.

- Carefully insert a straightened paper clip to eject the optical drive tray.

Getting to know your computer - 23

BASE VIEW

# Icon Item Description

Insert a paperclip into the hole to reset the computer (simulates removing and reinstalling

1 Battery reset pinhole

Ventilation and cooling fan

the battery).

- Your computer’s battery is embedded and not removable.

Allows the computer to stay cool.

- Do not cover or obstruct the openings.

UPGRADING YOUR COMPUTER

EXPANDING THROUGH OPTIONS

Your computer offers you many options for a complete computing experience.

Connectivity options

Ports allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section.

Memory card reader

Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones.

Inserting a memory card

Align the card so that the connector points towards the port, with the connectors facing down.

2. Carefully slide the card into the port. If you find you need to use any force to insert the card, try reorientating the card slightly.

3. Push the card until it clicks into place. A few millimetres of the card will extend from beyond the slot.

If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask you if you wish

Upgrading your computer - 25

to use a program to access the contents of the card. Select an option here if it is appropriate, otherwise select Cancel. If the card contains no files, or unknown files, a window will open showing the contents of the card.

SD, SDHC and SDXC cards

Different types of SD cards cover different capacities, while using the same overall design. SD cards contain up to 4 GB, SDHC cards contain up to 32 GB, and SDXC cards can contain up to 2048 GB (2 TB). Your computer provides an SDHC or SDXC compatible card reader.

Note: SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type.

Removing a card from an memory card reader

1. Click on the Safely Remove Hardware icon in the Notification

Area (next to the clock).

2. Click on Eject SD Card (or the name of the device).

3. Wait until a Safe to Remove Hardware message is displayed.

4. Remove the card.

Built-in networking

The built-in networking allows you to connect your computer to an Ethernet-based network.

Connect an Ethernet cable from the Ethernet (RJ-45) port on the chassis of the computer to a network jack or hub on your network.

Universal Serial Bus (USB)

The USB port is a high-speed serial bus which allows you to connect USB peripherals without taking up system resources.

Upgrading your computer - 27

Certain computers may include one or more USB 3.0 ports. These resemble standard USB ports, except they include additional internal connections and are blue. You may use USB 3.0 compatible devices with these ports to benefit from faster transfer speeds.

Video port

Connect to a monitor with a VGA or DVI port (the type of connection supported depends on your computer’s configuration). The appropriate cable is usually included with the monitor.

Follow these steps to connect an monitor to your computer:

1. Check that the computer is powered off and the monitor power switch is turned off.

2. Attach the video cable to the monitor port on the computer. Secure the cable connection with the screws provided.

3. Connect the monitor power cable and plug it into a properly grounded wall outlet.

4. Follow any setup instructions in the monitor's user's guide.

5. Turn on power to the monitor, then the computer.

6. Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor. If necessary change the display settings used by the computer.

Note: To access the display controls: Click on Start, Control Panel, Appearance and Personalization. Click on the Display category, then select Change Display Settings.

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