Gateway ID47H Owner's Manual
User Guide
Gateway ID47H
- 1
TABLE OF CONTENTS
Starting your computer 4
Wireless connection ........................................... 4
Registration ........................................................ 5
Software installation ........................................... 6
Recovery ............................................................ 6
Having trouble? .................................................. 6
Computer Basics 8
Safety and comfort ............................................. 8
Safety precautions ...................................... 8
Health precautions .................................... 11
Getting to know your computer 13
Top view - display ............................................ 14
Top view - keyboard ......................................... 15
Touchpad .................................................. 16
Special keys.............................................. 17
Front view......................................................... 20
Left view ........................................................... 21
Right view......................................................... 22
Base view......................................................... 24
Upgrading your computer 25
Expanding through options .............................. 25
Connectivity options.................................. 25
Power supply 30
AC power adapter ............................................ 30
Battery pack ..................................................... 31
Battery pack characteristics ...................... 31
Charging the battery ................................. 32
Checking the battery level......................... 32
Optimizing battery life ............................... 32
Low battery warning .................................. 34
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Software 35
Using Windows and your software .................. 35
Welcome Center ...................................... 35
Internet security offer ............................... 35
Productivity software................................ 36
Gateway Recovery Management............. 36
Gateway My Backup ................................ 36
Playing multimedia files............................ 40
AutoPlay................................................... 42
Playing downloaded files.......................... 43
Playing DVD movies ................................ 44
Playing Blu-ray movies............................. 45
Social networks (optional) ........................ 45
Dolby Home Theater (optional)................ 51
Internet 52
First steps on the net ....................................... 52
Protecting your computer ......................... 52
Choose an Internet Service Provider ....... 52
Network connections ................................ 54
Surf the Net! ............................................. 58
Security .................................................... 60
Helpdesk 74
Safe computing................................................ 74
Maintenance............................................. 74
Updates.................................................... 81
Windows Remote Assistance................... 83
Recovery 84
Gateway Recovery Management .................... 84
Creating recovery discs............................ 84
Recovering your system .................................. 87
Types of recovery..................................... 89
Regulatory information 95
Visit registration.gateway.com and discover the benefits of being a customer of
Gateway.
Remark: All images are for reference purposes only. Actual configuration may vary.
Copyright © 2011.
All Rights Reserved.
Gateway ID47H User Guide
Original Issue: 28 April 2011
Environment 108
Software license 110
Index 113
Table of contents - 3
STARTING YOUR COMPUTER
Thank you for purchasing this Gateway computer!
This guide has been designed to introduce you to the features of your
computer and assist in your computing experience.
After setting up and starting your computer, as shown in the setup
instructions, it will ask you questions that will help you connect to the
Internet. Your computer will then configure installed software.
WIRELESS CONNECTION
To connect to a wireless network, first check the wireless features of your
computer are on, and that the router or modem you want to connect to is
also correctly configured.
• If wireless is not on, press the communication key ( ) to open the
Launch Manager and make sure Wi-Fi is On.
• Your computer will detect and display any available networks, select
your network and enter the password, if required.
• After a short delay, your computer should connect to the Internet.
If your network is not detected, or your computer does not connect to the
Internet, please refer to your ISP or router’s documentation. After your
computer starts and you can use it, open Internet Explorer and follow the
instructions.
4
Alternatively, use a network cable to connect directly to a network port
on your router. Please refer to your ISP or router’s guide.
REGISTRATION
When using your computer for the first time, it is recommended that you
register it. This gives you access to some useful benefits, such as:
• Faster service from our trained representatives.
• Membership in the Gateway community: receive promotions and
participate in customer surveys.
• The latest news from Gateway.
How to register
During the initial startup of your computer, a window will invite you to
register. Please fill in the information and click Next. The second window
you'll see contains optional fields that will help us to provide you with a
more personable customer service experience.
Another option
Another way to register your Gateway product is to visit our website at
registration.gateway.com. Choose your country and follow the simple
instructions.
After registering, you will be sent a confirmation email with important
information that you should keep in a safe place.
Starting your computer - 5
SOFTWARE INSTALLATION
Your computer will automatically install software and prepare your
computer for use. This may take some time, please do not turn off your
computer; wait until the installation has finished.
RECOVERY
You should create recovery discs as soon as you are able. The Gateway
Recovery Management program allow you to create recovery discs and
then to restore or reinstall applications and drivers provided by Gateway.
You will need a pack of writable DVDs.
HAVING TROUBLE?
Gateway provides several options to support your purchase.
Gateway support
Make sure you write down your computer serial number, date and place of
purchase and model name on the area provided in this guide; save your
proof of purchase. Before you call us, please write down any error
message that accompanies the problem, and have the computer in front of
you and switched on if possible. Having these items to hand when
contacting us will ensure better and quicker service.
Gateway website
Remember to visit www.gateway.com - Check out the support section for
up-to-date information, help, drivers and downloads.
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Warranty and contact information
You can find information about the warranty for your computer and how to
contact technical support in your computer’s Warranty.
Starting your computer - 7
COMPUTER BASICS
SAFETY AND COMFORT
Safety precautions
Please follow the guidelines below to use your computer comfortably and
to avoid health problems.
Computer environment
Make sure that the computer:
• Is used on a stable surface, stand or table. A fall can seriously damage
the computer.
• Is not used on a surface that vibrates, or used when taking part in sport,
exercise or other activities in a dynamic environment. Vibration or
movement can loosen fastenings, damage internal components and
even cause battery leakage.
• Is away from direct sunlight and sources of heat.
• Is away from magnetic fields or any device generating static electricity.
• Is kept at least 30 centimetres (one foot) away from a mobile phone.
• Is not in a dusty or damp environment.
• Is not used near water. Never spill liquids of any kind on or into your
computer.
• Is not placed on a carpet or any other surface that may have an
electrical charge.
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Cables
Make sure that:
• Cables are not strained and that there is no risk of people walking or
tripping over them.
• Other devices do not crush the cables.
• The power cable is connected to the computer before connecting the
power cable to the AC power outlet.
• The power cable is unplugged from the power outlet before
disconnecting the power cable from the computer.
• Three-pin power cords are connected to a grounded power outlet.
• The power outlet is easily accessible and as close to the computer as
possible (do not overload it with too many adapters).
If your computer uses an external AC adapter:
• Do not cover or place objects on the AC adapter. Allow the adapter to
cool properly during use by keeping it clear of objects.
• Only use the AC adapter that is supplied with your computer. Although
other adapters may look similar, using them can damage your computer.
If a replacement is required, use only parts certified for use with your
computer.
Cleaning your computer
• Always unplug your computer from the power outlet before cleaning it.
• Do not use liquid or aerosol cleaners, use a damp cloth instead.
• Never spray cleaning product directly on the screen.
Computer Basics - 9
• If you spill liquid on your computer, switch it off immediately, unplug the
AC adapter, remove the battery and make sure it is completely dry
before switching it on again. Wait overnight if necessary.
Note: If your computer includes slots for memory cards or expansion
devices, plastic ’dummies’ may be installed in the card slots. Dummies
protect unused slots from dust, metal objects or other particles. Save
the dummies for use when no cards are in the slots.
Servicing your computer
Do not attempt to service your computer yourself, as opening or removing
covers may expose you to dangerous voltage or other risks. Refer all
servicing to qualified service personnel.
Unplug your computer from the wall outlet and refer servicing to qualified
service personnel when:
• the power cord or plug is damaged, cut or frayed,
• liquid was spilled into the product,
• the product was exposed to rain or water,
• the product has been dropped or the case has been damaged
• the product exhibits a distinct change in performance, indicating a need
for service
• the product does not operate normally after following the operating
instructions
Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result in
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damage and will often require extensive work by a qualified technician
to restore the product to normal condition.
Health precautions
• The computer and accessories may contain small parts. Keep them out
of the reach of small children.
• If you work or play for hours at a time, then make sure you take regular
breaks. Look away from the computer's screen once in a while. Do not
use your computer if you are tired.
• Arrange your computer so that you can work in a natural and relaxed
position. Place items that you use frequently within easy reach.
• Position your computer directly in front of you for increased safety and
comfort. Ensure that your keyboard and touchpad are at a comfortable
height. The screen should be about 45-70 cm (18-30 inches) from your
eyes.
If you use your computer for long periods while sitting at a desk, invest
in an external keyboard for improved comfort.
• To protect your hearing, when using speakers or headphones, increase
volume gradually until you can hear clearly and comfortably; do not
increase the volume level after your ears have adjusted. Do not listen to
high volumes for extended periods. Do not increase the volume to block
out noisy surroundings; decrease the volume if you cannot hear people
speaking near you.
Computer Basics - 11
• The computer’s underside, power adapter and the air from
ventilation slots may become hot during use. Avoid continuous
body contact and do not place the computer on your lap while it
is operating.
• Ensure that the computer’s ventilation slots and openings are never
obstructed or covered. Do not place the computer on a soft surface
(such as a carpet, chair or bed) that may block ventilation slots.
• Do not push objects of any kind into ventilation or case slots as they
may touch dangerous voltage points or short-out parts that may result in
a fire or electric shock.
• Some disorders of the hands, wrists, arms, neck, shoulders, legs and
back may be associated with, or aggravated by certain repetitive
actions. To reduce your risk of developing these disorders, type with
your wrists straight and your hands and wrists floating above the
keyboard. If you experience periods of pain, tingling, numbness or other
discomfort, please contact your doctor.
• We advise that parents monitor the use of games by their children. If you
or your child experience any of the following symptoms: dizziness,
blurred vision, eye or muscle twitches, loss of consciousness,
disorientation, any involuntary movement or convulsion, IMMEDIATELY
discontinue use and consult your doctor. This may happen even if the
person has no medical history of epilepsy.
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GETTING TO KNOW YOUR
COMPUTER
After setting up your computer, as illustrated in the setup instructions, let
us show you around your new Gateway computer.
Getting to know your computer - 13
TOP VIEW - DISPLAY
1
2
3
# Icon Item Description
1 Webcam Web camera for video communication.
2 Display screen
3 Microphone Internal microphone for sound recording.
Also called Liquid-Crystal Display (LCD),
displays computer output.
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TOP VIEW - KEYBOARD
1
2
3
4
# Icon Item Description
1
Power button /
indicator
Turns the computer on and off. Indicates the
computer's power status.
2 Keyboard
3 Touchpad
For entering data into your computer.
- Special keys are described on page 17.
Touch-sensitive pointing device.
- The touchpad and selection buttons form a
single surface; press down firmly on the
touchpad surface to perform a left click.
Getting to know your computer - 15
# Icon Item Description
The lower left and right of the touchpad react
4
Selection buttons
(left and right)
like the left and right selection buttons; press
down firmly on either area to perform a left or
right click.
Touchpad
The touchpad controls the arrow on the screen; called the pointer or
the cursor. When you slide your finger across the touch-sensitive pad,
the pointer will follow this movement.
Multi-gesture
The touchpad supports Multi-gesture commands; it can recognise patterns
that use more than one finger. This allows you to control applications with
a few simple gestures, such as:
• Pinch: Quickly zoom in and out
of photos, maps and documents
with a simple finger-thumb
gesture.
• Flip: Browse photos, websites or documents by sliding two fingers
horizontally.
• Rotate: Rotate photos or PDF files in 90° steps with a two-finger pivot
motion.
• Scroll: Swiftly navigate web pages, documents and music playlists up
or down by moving two fingers vertically.
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• Show desktop: Place four fingers on the touchpad and move them up
or down to minimize all windows. Repeat the gesture to view the
windows again.
Special keys
Your computer’s keyboard includes keys that activate special functions.
The function of each key is clearly marked with an icon.
Icon Function Description
Hotkey for second
Fn
function
Help Opens the Help menu.
Gateway
MyBackup
Activates a second function on certain keys.
E.g. press the Fn key to activate the F1 to F12 keys.
Allows you to create backup copies of your computer;
either the entire system or only selected files and
folders. Create a regular schedule or make copies
whenever you want.
Communication
Display toggle
Screen blank
Enables/disables the computer’s communication
devices.
Switches display output between the display screen,
external monitor (if connected) and both.
Turns the display screen backlight off to save power.
Press any key to return.
Getting to know your computer - 17
Icon Function Description
The Touchpad Lock button toggles the touchpad on or
Touchpad Lock
Play/Pause Play or pause a selected media file.
Stop Stop playing the selected media file.
Previous Return to the previous media file.
Next Jump to the next media file.
Brightness down Decreases the screen brightness.
Brightness up Increases the screen brightness.
Social Networks
Volume up Increases the sound volume.
Volume down Decreases the sound volume.
off to avoid unwanted pointer movements when using
the keyboard. This is most useful if you have connected
a mouse to your computer.
Opens the Social Networks application.
- If this application is not installed, the key will start
your instant messaging application.
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Speaker toggle Turns the speakers on and off.
Hotkeys
The computer uses hotkeys (key combinations) to access function keys
and navigation commands.
To activate hotkeys, press and hold the Fn key (bottom left) before
pressing the other key in the hotkey combination.
Hotkey Function Description
Fn + Special keys
(see page 17)
Fn + Home Scrolls to the beginning of a document.
Fn + End Scrolls to the end of a document.
Fn + Page up Scrolls up a page in a document.
Fn + Page Down Scrolls down a page in a document.
- Note: It is not necessary to press the Fn key to use the F1 to F12 function keys when
starting your computer or when using the BIOS.
To swap the hotkey and special function of the F1 to F12 keys, change the function
key setting in the BIOS (to open the BIOS press F2 when starting your computer,
then select the Main menu and change Function key behavior to Function keys).
Function keys Activates the F1 to F12 keys.
Getting to know your computer - 19
FRONT VIEW
123
# Icon Item Description
Power indicator Indicates the computer's power status.
1
2 Battery indicator
3 Multi-in-1 card reader
20
HDD indicator Indicates when the hard disk drive is active.
Communication
indicator
Indicates the computer’s wireless connectivity
device status.
Indicates the computer's battery status.
- Charging: The light shows amber when the
battery is charging.
- Fully charged: The light shows blue when in
AC mode.
Accepts Secure Digital (SD, SDHC, SDXC),
MultiMediaCard (MMC), Memory Stick PRO
(MS PRO), xD-Picture Card (xD).
- Push to remove/install the card. Only one
card can operate at any given time.
LEFT VIEW
213456
# Icon Item Description
1 DC-in jack Connects to your computer’s AC adapter.
2
3
4 HDMI port
5
6 USB 2.0 ports
Ventilation and
cooling fan
External display
(VGA) port
Microphone jack Accepts inputs from external microphones.
Headphones /
speaker jack
Allows the computer to stay cool.
- Do not cover or obstruct the openings.
Connects to a display device (e.g., external
monitor, LCD projector).
Supports high-definition digital video
connections.
Connects to audio line-out devices (e.g.,
speakers, headphones).
Connect to USB 2.0 devices (e.g., USB mouse,
USB camera).
Getting to know your computer - 21
RIGHT VIEW
2134567
# Icon Item Description
Connects to USB devices.
USB 3.0 port
1
2 Optical drive Internal optical drive; accepts CDs or DVDs.
Information on USB 3.0
- Supports power-off USB charging, allowing you to charge supported
mobile devices while the notebook is switched off.
- Defined by the USB 3.0 (SuperSpeed USB) specification.
- Devices without USB 3.0 certification may not be compatible.
- A USB 3.0 port can be distinguished by its
blue connector.
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3
4
5
Optical disk access
indicator
Optical drive eject
button
Emergency eject
hole
Lights up when the optical drive is active.
Ejects the optical disk from the drive.
Ejects the optical drive tray when the computer
is turned off.
- Carefully insert a straightened paper clip to
eject the optical drive tray.
# Icon Item Description
6 Ethernet (RJ-45) port
Connects to an Ethernet 10/100/1000-based
network.
Kensington lock slot
7
Connects to a Kensington-compatible
computer security lock.
- Wrap the computer security lock cable
around an immovable object such as a table
or handle of a locked drawer.
Insert the lock into the notch and turn the key
to secure the lock.
Keyless models are also available.
Getting to know your computer - 23
BASE VIEW
1
2
3
# Icon Item Description
1
2 Battery reset pinhole
3 Speakers Deliver stereo audio output.
Ventilation and
cooling fan
Allows the computer to stay cool.
- Do not cover or obstruct the openings.
Insert a paperclip into the hole to reset the
computer (simulates removing and reinstalling
the battery).
- Your computer’s battery is embedded and
not removable.
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UPGRADING YOUR COMPUTER
EXPANDING THROUGH OPTIONS
Your computer offers you many options for a complete computing
experience.
Connectivity options
Ports allow you to connect peripheral devices to your computer. For
instructions on how to connect different external devices to the computer,
read the following section.
Memory card reader
Memory cards are used in a wide selection of digital
cameras, PDAs, MP3 players and mobile phones.
Inserting a memory card
1. Align the card so that the connector points towards
the port, with the connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any
force to insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card will
extend from beyond the slot.
If the card contains some files, the Windows Auto Play window may
appear (this depends on the contents of the card) and ask you if you wish
Upgrading your computer - 25
to use a program to access the contents of the card. Select an option
2
1
here if it is appropriate, otherwise select Cancel. If the card contains no
files, or unknown files, a window will open showing the contents of the
card.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the
same overall design. SD cards contain up to 4 GB, SDHC cards contain
up to 32 GB, and SDXC cards can contain up to 2048 GB (2 TB). Your
computer provides an SDHC or SDXC compatible card reader.
Note: SDXC memory cards can only be used in an SDXC-compatible
reader; SD and SDHC cards can be used in either type.
Removing a card from an memory card reader
1. Click on the Safely Remove
Hardware icon in the Notification
Area (next to the clock).
2. Click on Eject SD Card (or the
name of the device).
3. Wait until a Safe to Remove
Hardware message is displayed.
4. Remove the card.
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Built-in networking
The built-in networking allows you to connect your computer to an
Ethernet-based network.
Connect an Ethernet cable from the Ethernet (RJ-45) port on the
chassis of the computer to a network jack or hub on your network.
Universal Serial Bus (USB)
The USB port is a high-speed serial bus which allows you to connect USB
peripherals without taking up system resources.
Upgrading your computer - 27
Certain computers may include one or more USB 3.0 ports. These
resemble standard USB ports, except they include additional internal
connections and are blue. You may use USB 3.0 compatible devices with
these ports to benefit from faster transfer speeds.
Video port
Connect to a monitor with a VGA or DVI port (the type of connection
supported depends on your computer’s configuration). The appropriate
cable is usually included with the monitor.
Follow these steps to connect an monitor to your computer:
1. Check that the computer is powered off and the monitor power switch is
turned off.
2. Attach the video cable to the monitor port on the computer. Secure the
cable connection with the screws provided.
3. Connect the monitor power cable and plug it into a properly grounded
wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. Make sure that the current resolution and refresh rate do not exceed the
specifications of the monitor. If necessary change the display settings
used by the computer.
Note: To access the display controls: Click on Start, Control Panel,
Appearance and Personalization. Click on the Display category,
then select Change Display Settings.
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High-Definition Multimedia Interface (only for certain models)
HDMI (High-Definition Multimedia Interface) is an industrysupported, uncompressed, all-digital audio/video interface.
HDMI provides an interface between any compatible digital
audio/video source, such as a set-top box, DVD player, and
A/V receiver and a compatible digital audio and/or video
monitor, such as a digital television (DTV), over a single
cable.
Use the HDMI port on your computer to connect with highend audio and video equipment. Single cable
implementation allows tidy setup and fast connection.
Headphones and microphone
These two ports allow you to connect audio devices. Use the headphone
port to plug in stereo headphones or powered speakers. Plugging an
audio device to the headphone port disables the built-in speakers. Use the
microphone port to connect an external microphone for mono recording;
plugging in an external microphone disables the built-in microphone.
Upgrading your computer - 29
POWER SUPPLY
AC POWER ADAPTER
Your computer can use the supplied external power adapter (a power
'brick') to run on AC power. A power cable is provided that is appropriate
for the country where the computer was purchased.
The power adapter provides adequate power to run your computer and
recharge the battery pack at the same time.
Caution: Do not cover or place objects on the AC adapter.
Keeping the adapter clear of objects allows the adapter to cool
properly during use.
Only use the AC adapter that is supplied with your computer. Although
other adapters may look similar, using them can damage your computer.
Warning: The AC adapter and the underside of the computer can
become hot after prolonged use. This is normal, but may cause
injury with prolonged contact.
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