Gateway 6400 User Manual

6400 Server

System Manual

Contents

Preface..............................................................v

Conventionsusedinthismanual ....................................... v

Gettingadditionalinformation ..........................................vii

1 System Features ................................................1

Standardfeatures ...................................................1

Frontpanel ........................................................ 2

Rear panel . . . . . . . . . . . .............................................4

Systemboard ...................................................... 6

2 System Setup ...................................................9

Settingupyoursystem ...............................................9

Startingyoursystem ................................................ 10

UnderstandingthePower-OnSelf-Test ..............................12

Settinguptheoperatingsystem ....................................12

Turningoffyoursystem..............................................13

Resettingyoursystem ............................................... 14

3 Case Access ...................................................15

Preventingstaticelectricitydischarge ................................... 15

Openingthecase .................................................. 17

Removingthesidecover ......................................... 18

Removingthebezel .............................................19

Closingthecase ................................................... 20

Replacingthebezel .............................................20

Replacingthesidecover .........................................21

4 Replacing and Adding System Components ...................23

Replacingoraddingdrives ...........................................23

Preparingtoreplaceoraddadrive .................................23

Drivecablinginformation ......................................... 25

3.5-inchdisketteorCDdrives ..................................... 25

Harddrive ..................................................... 33

Replacingoraddingmemory .........................................37

Replacingoraddingaprocessor ...................................... 40

Adding an expansion card ............................................ 45

Replacingthebattery ...............................................47

Troubleshootingthebatteryinstallation .............................. 48

Replacingthesystemboard ...........................................50

Replacingthepowersupply ...........................................55

Replacingthesystemfans ............................................58

Replacingthecontrol/LEDboard .......................................64

5 Using the BIOS Setup Utility ....................................67

AbouttheBIOSSetuputility...........................................67

UpdatingtheBIOS ..................................................69

Settingtheconfigurationswitches ......................................70

TheClearPasswordswitch ........................................70

TheClearCMOSswitch ..........................................70

6 Managing Your System .........................................73

Protectingagainstpowersourceproblems ...............................73

Surgesuppressors ...............................................73

Lineconditioners ................................................74

Uninterruptiblepowersupplies ......................................74

Maintainingandmanagingyourharddrive ...............................75

Harddrivemaintenanceutility ......................................75

Harddrivemanagementpractices ...................................76

Protectingyourcomputerfromviruses ...............................78

Systemadministrationandcontrol ......................................79

ManageX Event Manager . . . . . . . . . . . ..............................79

Gateway™servermanagementsoftware .............................79

Systemsecurity .................................................79

Systemrecovery ....................................................83

Creatingastartupdiskette .........................................83

UsingyourServerCompanionCD ..................................83

7 Cleaning Your System ..........................................85

Cleaningthemouse .................................................85

Cleaningthekeyboard ...............................................86

Cleaningthemonitorscreen ..........................................86

Cleaningthecomputerandmonitorcases ...............................86

8 Troubleshooting ................................................87

Introduction ........................................................87

Troubleshootingchecklist .............................................88

Verifyingyourconfiguration ........................................88

Troubleshootingguidelines ........................................88

CDdriveproblems ..................................................89

Diskettedriveproblems ..............................................91

Harddriveproblems ................................................92

Memoryandprocessorproblems ......................................93

Modemproblems ................................................... 94

Peripheral/adapterproblems ..........................................95

Printerproblems ...................................................96

Systemproblems ................................................... 98

Videoproblems ...................................................100

Errormessages ................................................... 103

A Safety and Regulatory Information ............................107

B Reference Data ................................................123

Specifications..................................................... 123

Systemspecifications ........................................... 123

Environmentalspecifications...................................... 124

SystemI/Oaddresses .............................................. 125

Memorymap .....................................................129

Interrupts ........................................................ 130

DMAusage ...................................................... 132

Index..............................................................133

iii

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

TRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold.

User’s Guide Names of publications are printed in italic.

Viewpoint All references to front, rear, left, or right on the computer are based

on the computer being in a normal, upright position, as viewed from the front.

Conventions used in this manual v

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Getting additional information

Log on to the technical support area of www.gatewayatwork.com to find

information about your system or other Gateway products. Some types of

information you can access are:

■ Hardware driver and program updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQs)

■ Documentation for peripherals or optional components

■ Online technical support

Getting additional information vii

viii

System Features

Standard features

■ As many as two Pentium

133 MHz Front Side Bus (FSB)

■ Four Dual Inline Memory Module (DIMM) sockets that support up to

2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)

■ ServerWorks LE 3.0 chipset

■ Integrated Intel 82559 LAN controller

■ Integrated dual channel Ultra160/Ultra3 SCSI

■ Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM

■ Seven PCI slots (Two 64-bit/33 MHz slots and five 32-bit/33 MHz slots)

■ Integrated Voltage Regulator Modules (VRMs) for both processors

■ ATX form factor system board and mid-tower chassis

■ One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ Keyboard port (PS/2

Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA port

), mouse port (PS/2), 2 serial ports, parallel port, two

III (FC-PGA Socket 370) processors with

Standard features 1

Front panel

CD drive CD eject

button

Door (open)

Diskette drive

Diskette

eject button

CD activity LED

Front panel LEDs Power button

Reset button System fault LED

reset switch Door lock

CD activity LED, when lit, indicates the drive is active.

CD drive plays data or audio CDs.

CD eject button ejects a CD from the CD drive.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Diskette eject button ejects diskettes from the diskette drive.

Door protects the external controls of the computer and the externally

accessible drives.

Door Lock controls access to the external controls and externally accessible drives.

2 System Features

Front panel LEDs indicate the following when lit:

■ Power On LED (steady green indicates power is on and blinking green

indicates system is in sleep mode).

■ HDD Activity LED (green) indicates when hard drive is active.

■ NIC Activity LED (green) indicates LAN activity.

■ System Fault LED (yellow) indicates ECC (Error Checking and

Correcting) memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

System Fault LED reset switch is used to clear system fault LED.

Power button turns the computer on and off. It also enables sleep-mode in

some operating systems.

Reset button restarts the system when it becomes non-responsive.

Front panel 3

Rear panel

Power connector

Voltage selector

Mouse port

Keyboard port

USB ports

RJ-45 LAN port

Serial port A

Parallel port

Serial port B

Video port

Thumbscrew

Chassis lock

Thumbscrew

Kensington lock slot

Chassis lock locks the side cover to secure the interior of the system.

Kensington lock slot lets you use a cable lock to secure the system.

Keyboard port connects a PS/2-compatible keyboard.

Mouse port connects a PS/2-compatible mouse.

Parallel (printer) port connects a printer or other parallel device.

Power connector connects the computer power cord. The other end of the

power cord plugs into an AC outlet or power strip.

RJ-45 LAN port connects to an ethernet network.

Serial ports connect to serial devices.

4 System Features

Thumbscrews must be loosened to remove the cover from the system.

USB ports connect external Plug-and-Play devices that are automatically

configured when they are plugged into the computer through one of these

ports. USB keyboards and mice are not supported, use only PS/2 versions.

Video port connects the monitor interface cable.

Voltage selector sets the voltage for your area, either 115 V or 230 V.

Rear panel 5

System board

A Rear Chassis Fan connector B Main ATX power connector C CPU 1 socket D CPU 2 socket E CPU 1 fan connector

6 System Features

DIMM sockets (0 to 3, left to right)

F G Front chassis fan connector

H I

C SMB header

I Floppy drive connector J Primary IDE connector K Secondary IDE connector L CPU 2 fan connector M Speaker N Front panel connector O Auxiliary HDD activity LED connector P Ultra160 LVD SCSI Channel A connector Q Ultra160 LVD SCSI Channel B connector R Configuration switch S Battery T (not used) U PCI 32-bit/33 MHz slot V PCI 64-bit/33 MHz slots (2) W (not used) X (not used) Y PCI 32-bit/33 MHz slots (4)

Z Video port AA Serial port B AB Parallel port AC Serial port A AD RJ-45 Ethernet port and USB ports 1 and 2 AE Keyboard port and PS/2 Mouse port

System board 7

8 System Features

System Setup

Setting up your system

Use the instructions on the Quick Guide poster that came with your system to assemble your system.

You can prepare a safer working environment before assembling your system by following these guidelines:

■ Use a clean, flat, and stable surface for your system. Allow at least

12 inches at the rear of the computer for cabling and air circulation.

■ Obtain a grounded (three-prong) AC surge-protected power strip. A

surge-protected power strip helps protect against AC power fluctuations.

■ Protect your system from extreme temperature and humidity. Do not

expose your system to direct sunlight, heater ducts, or other heat-generating objects.

■ Keep your computer away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Even a telephone placed too close to the computer may cause interference.

■ Plug the computer into a wall outlet or power strip that is easily

accessible.

Important Keep the computer boxes and packing material in case

you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided.

Setting up your system 9

Starting your system

Before you start your system for the first time:

■ Make sure that the voltage selector switch on the back of the computer

is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 4 for the voltage selector switch location).

■ Make sure all cables are firmly connected to the proper ports on the rear

panel of the computer.

Caution Make sure your computer and peripherals are turned off

and unplugged from the power outlet when you connect peripherals to the computer, o r you might damage the computer or the peripherals.

■ Make sure the computer and monitor are plugged into an AC outlet or

power strip and that the power strip is turned on.

To start the system:

1 If you have connected the system components to a power strip, make

sure all the system components are turned off, then turn on the power strip.

2 Turn on the monitor.

10 System Setup

Turn on the computer. The top light-emitting diode (LED) at the right

side of the bezel is lit when the power is on.

Power LED Power button

4 Turn on any other components connected to the computer, such as

speakers, a printer, or a scanner.

If nothing happens when you turn on the system:

■ Make sure that the power cables are securely plugged in and that

your power strip (if you are using one) is plugged in and turned on.

■ Make sure the monitor is connected to the computer, plugged into

the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

Starting your system 11

Understanding the Power-OnSelf-Test

When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T

The system displays error messages if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help technical support diagnose the cause.

AB during POST.

Setting up the operating system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your operating system documentation for specific questions regarding the operating system.

To complete the operating system setup for Windows NT:

1 After the computer starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text boxes. When you

have finished typing the information, continue by clicking

Next.

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking the wizard tells you to restart your computer.

If you need to return to the previous dialog box to change any of your entries, click

4 Restart your system. The setup is complete.

Important For other operating systems, such as Windows®2000 or

12 System Setup

Next to move through the dialog boxes, until

Back.

Novell system software manual for setup instructions.

NetWare, refer to the appropriate operating

Turning off your system

Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure.

To turn off your system in Windows NT:

1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The computer turns off. If you see a message saying It is now

safe to turn off your computer

button.

3 Turn off the monitor and peripherals.

Warning When you turn the computer off by pressing the power

button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer, then unplug the power cord and modem cord (if installed) or you may get an electric shock.

, turn off the computer by pressing the power

Important For other operating systems, such as Windows®2000 or

Novell system software manual for instructions.

NetWare, refer to the appropriate operating

Turning off your system 13

Resetting your system

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

To close unresponsive programs and reset your system in Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you to close a program

that is not responding.

2 Click Task Manager, then select the program that is not responding. 3 Close the program by clicking End Task. 4 If the computer does not respond, press the reset button to restart the

computer.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

Important For other operating systems, such as Windows 2000 or

Novell NetWare, refer to the appropriate operating system software manual for instructions.

14 System Setup

Case Access

Preventing static electricity discharge

Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure.

Caution Static electricity can permanently damage electronic

components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.

To prevent static electricity discharge:

1 Wear a grounding wrist strap (available at most electronics stores). 2 Turn off the computer power. 3 Touch a bare metal surface on the back of the computer. 4 Unplug all power cords from AC outlets and disconnect the modem cable

(if installed).

Preventing static electricity discharge 15

Also follow these static electricity precautions:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags or containers only when you

are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface.

16 Case Access

Opening the case

Important All references to front, rear, left, or right on the computer

are based on the computer being in a normal, upright position, as viewed from the front.

To work on the internal components of the computer, you must open the case, which has two removable parts:

■ A left side cover panel that permits access to the interior of the case

■ A bezel that covers the front of the chassis

Because the components inside your computer are extremely sensitive to static electricity, make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

Only qualified personnel should open the system for maintenance. If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis.

Warning Avoid exposure to dangerous electrical voltages and

movingparts byturning off your computerand unplugging the power cord and modem cable (if installed) before removing the chassis cover.

Opening the case 17

Removing the side cover

To remove the left side cover panel:

1 Turn off the computer and disconnect all power cords. 2 Loosen the thumbscrews (captive) on the back of the side panel and

unlock the chassis lock (if applicable).

3 Slide the left side panel to the rear (approximately 3/4-inch), disengaging

the retaining tabs on the top edge of the panel from the top of the chassis.

4 Tilt the panel out, then lift it up and away from the chassis.

18 Case Access

Removing the bezel

To remove the bezel:

1 With the left side panel removed, disengage the retention tabs on the

left side of the bezel by prying outward on each tab.

2 Swing the bezel out from the front of the chassis and disengage the hinge

tabs on the right side of the bezel by moving the bezel to the right.

3 Remove the bezel.

Retention tabs

Opening the case 19

Closing the case

Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer.

Replacing the bezel

To replace the bezel:

1 Holding the bezel at an angle to the front of the chassis, place the hinge

tabs on the right side of the bezel in the appropriate slots in the front of the chassis.

2 Swing the left side of the bezel toward the chassis until the retaining tabs

snap into place.

Four hinge tabs are located on the right side of the bezel and are not visible in this illustration.

20 Case Access

Replacing the side cover

To replace the chassis cover:

1 Hold the left side panel at an angle to the chassis and 3/4-inch to the rear. 2 Engage the retaining strip on the bottom edge of the panel with the lip

at the bottom edge of the chassis.

3 Swing the top of the panel toward the chassis, engaging the retaining

tabs on the top edge of the side panel with the slots on the chassis.

4 Slide the panel toward the front of the chassis 3/4-inch, securing it in

place.

5 Retighten the thumbscrews and lock the case, if necessary.

Closing the case 21

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