Gateway 5860 User Manual
Gateway
iXtreme 5860 Service Guide
PRINTED IN TAIWAN
i
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates
ii
Copyright
Copyright©2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language,
in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or
its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE
WARNING
CAUTION
IMPORTANT
Denotes actual messages that appear on screen.
Gives additional information related to the current topic.
Alerts you to any physical risk or system damage that might result from
doing or not doing specific actions.
Gives precautionary measures to avoid possible hardware or software
problems.
Reminds you to do specific actions relevant to the accomplishment of
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.add-
on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this
generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour
1
Features
System Specification
General System Features
Block Diagram
System Utilities
CMOS Setup Utility
Entering CMOS setup
Navigating Through the Setup Utility
Setup Utility Menus
System Disassembly and Assembly
Disassembly Requirements
Pre-disassembly Procedure
Removing the Side Panel
Removing the Front Bezel
Removing the Top Bezel
Removing the VGA Card
Removing the TV Card
Removing the System Fan
Removing the Power supply
Removing the Optical Drive
Removing the Hard Disk Drive
Removing the Main Board
Removing the Light Board and LED Cable
Removing the Card Reader and LED Cable Assembly
Removing the Front I/O Module
Removing the Top USB Board
Assembly Procedure
Assembly the Top USB Board
Assembly the Front I/O Module
Assembly the Card Reader and LED Cable Assembly
Assembly the Light Board and LED Cable
Assembly the Main Board
Assembly the Hard Disk Drive
Assembly the Optical Drive
Assembly the Power supply
Assembly the System Fan
Assembly the TV Card
Assembly the VGA Card
Assembly the Top Bezel
Assembly the Front Bezel
Assembly the Side Panel
1
1
3
8
9
9
10
10
11
24
24
25
26
27
28
29
30
32
33
35
36
37
39
40
41
42
44
44
46
47
48
50
51
52
53
54
55
56
57
57
59
System Trouble shooting
Hardware Diagnostic Procedure
System Check Procedures
Power System Check
System External Inspection
System Internal Inspection
60
60
61
61
61
61
vii
Beep Codes
Checkpoints
BIOS Recovery
Jumper and Connector Information
M/B Placement
Jumper Setting
Setting Jumper
FRU (Field Replaceable Unit) List
IXTREMEM5860 Exploded Diagram
IXTREMEM5860 FRU List
62
63
66
67
67
68
68
71
72
74
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Chassis Specification
- 2 external Number of 5.25” Drive Bay
* Reserve optional 3.5” HDD carrierx1
Number of 3.5” Drive Bay - 1 external bay, 2 internal bays
Number of Total Add-in Slot -4 slots
Bezel - PM350 & PM351
Control and Indicator
Front I/O Connector
S/PDIF connector / USBx2
connector
Motherboard Mounting
Feature
Power Supply Mounting
Feature
Chapter1
- 1 Single color LED for Power (white)
- 1 single color LED for HDD (white)
- 2 single color LED for Logo (white)
- 8 single color LED for front/top bezel (white)
- Front :
- 2 USB 2.0 Ports
- 2 HD audio jacks: black
Top :
- 2 USB 2.0 Ports
- S/PDIF or S/PDIF+ USBx2 daughter board
- Features for mounting MicroATX (9.6 inches*9.6inches,
244mm*244mm) motherboard
- No obstruction to mount MicroATX motherboard
Add-in card slots align with MicroATX motherboard
- Chassis accepts ATX-style power supply
- Chasses accepts PS2 style power supply
- Features for internal mounting tab
- Location of 4 external mounting holes
Chapter1
1
Power Supply Electrical
Design Feature
Security Feature - Lock pad
Thermal Feature
EMI Considerations
Acoustic Criteria
Vibration Test Criteria
2
- 250W/300W/500W in stable mode (Acer Assign System Power
Unit)
- Support 82+ PSU for EnergyStar 5.0 complaint
- Design for H67 series chipset compatible system
- Voltage design should be covered +5V, +3.3V, +12V, +5VSB, 12V (attention to 12V output capability)
- Demand for both PFC/Non-PFC solutions (two different quotations
are needed)
- Minimum 4 Serial ATA power connector solution should be
included (by default)
- Minimum 1 big 4-pin power connector included
- Minimum 1 small 4-pin power connector included
- PFC version will not provide switch selector for 115/230V AC
input but it should be universal for Europe and China
- Non-PFC version should provide switch selector for 115/230V AC
input and universal for worldwide
- Provision for optional secondary fan (depending on CPU)
- Adequate venting in the front of chassis
- Adequate venting in the rear of chassis
- Must Follow DT thermal Engineering RFW in Appendix
- I/O shield provides contact between I/O ports and chassis
- Open external drive bays contain EMI shields
- Filler panels of empty add-in card slots seated
- Chassis seams have features to enhance grounding
- Motherboard mounting features provides grounding
- Operating mode: 32 dBA or under *under Windows OS)
- Idle mode: 28 dBA or under (under Windows OS), please refer to
- Must Follow DT ATX acoustic Engineering RFW in Appendix
- Operating
- Non-operating
Acer test summary for details
„ 5 ~ 16.2 Hz: 0.38mm (peak to peak)
„ 16.2 ~ 250 Hz: 0.2G
„ Sweep rate: 1 octave/minute
„ Direction: X, Y, Z axis
„ Test cycles : 2 cycles per axis
„ 5 ~ 27.1 Hz : 0.6G
„ 27.1 ~ 50 Hz : 0.4mm (peak to peak)
„ 50 ~ 500 Hz: 2.0G
„ Sweep rate: 0.5 octave/minute
„ Direction: X, Y, Z axis
„ Test cycles: 4 cycles per axis
Chapter1
Motherboard Specification
RoHS - Should be compliant with RoHS
EuP - Should be compliant with EuP Lot6
Size - Max. 244mm x 244mm, MicroATX
Certification
Brand Logo - Need to print Acer logo on PCB
PCB - 4 layers
Platform Branding - Meet Intel Manageability
Processor
System Chipset
Memory
Chapter1
- Microsoft MDA 2010 compliant
- HDMI 1.4a
■ Certificate fee paid by MB vendor
- Socket Type: Intel Socket1155
Socket Quantity: 1
- SB: Intel H67
- Design Criteria:
Should meet Intel H67 platform design guide
Should meet Intel BIOS specification
- Super I/O: ITE8772 support PECI sense CPU
- Socket Type: DDR III connector
■ Socket Quantity: 4 DIMMs
■ Channel A: Slot 2, 4; Channel B: Slot 1, 3
■ Different colors for slot 1/2 and slot 3/4
- Dual channel support
- Speed support:
■ 1333MHz
- Capacity support:
■ DDR III un-buffered non-ECC DIMM support
■ 1GB to 16GB max. Memory support
- - Design Criteria:
Should meet Intel Chipset platform design guide
Dual channel should be enabled always when plug‐in 2 same
memory size DDR III memory module
Should meet Intel chipsets family BIOS specification
3
On-Board Graphic
Solution
- Intel HD graphic solution
Meet Microsoft Vista Premium graphic requirement
1 HDMI port and 1 D‐sub port for Consumer model
Need to measure VGA follow Acer SOP
PCI Express / PCI slot
- PCI Express Slot Type : x16
Quantity : 1
- PCI Express Slot Type : x1
Quantity : 3
- The sequence should be
PCI Express x16 > PCI Express x1
FDD - None
IDE - None
SATA
Quantity: 6
Transfer rate support: 1.5Gb/s and 3Gb/s
Transfer rate support: 6Gb/s (Only Port0/Port1)
Storage Type Support:
HDD/CD‐ROME/CD‐RW/DVD‐ROM/DVD‐RW/DVD+RW/DVD Dual/DVD
SuperMultiPlus/ Blu‐Ray ODD
Audio
- Chip: Realtek HD audio codec ALC662‐VC HD codec 5.1
- Connectors support:
Rear 3 jacks follow HD audio definition, Example as below
Audio jacks color coding should meet Microsoft Windows Logo
Program Device Requirement: Audio‐0002
1 front panel audio header (2x5)
Add HD de‐pop CKT (the attachment is the reference, please
propose your solution)
S/N ratio: 90 dB at rear output jack
Follow Acer Audio Spec v5.2 and Audio C/R should support Acer
Internal speaker spec
Follow Realtek audio design: (for front DB jack detection issue)
Jack Detection Resistor R37344 and R37345 are located near Codec
IC
Noise will bypass by R37344 and R37345, Jack Detect function will
be workable
Audio device should meet Microsoft Windows Professional and
Windows 7 latest logo requirement
BIOS should meet Microsoft Pin Configuration Guidelines for High
Definition Audio Devices
http://www.microsoft.com/whdc/device/audio/PinConfig.mspx
4 Chapter 1
LAN
- Controller: Realtek 8111E Gigabit Ethernet controller
Port: 1 x RJ45 rear port from Gigabit Ethernet
- Design Criteria:
Should be worked under 10/100/1000Mbs environment
Reserved disable function on both hardware and BIOS side. Default is
enabled.
USB
IEEE 1394 - None
Buzzer - 1 on board buzzer
Front Panel I/O Header
- Controller: AMD SB810
- Ports Quantity: 14 (should reserve more header for front DB)
■ 6 ports for rear port
■ On-board: 4 2*5 headers
◆ 4 ports for front daughter board
◆ 2 ports for internal card reader
◆ 2 ports for Daughter board (Aspire M5400/M3400 only)
■ Connector Pin: Standard FPIO pin definition
- Data transfer rate support:
■ USB 2.0/1.1
TPM Module - None
Chapter1 5
Hardware Monitor
- Controller: Super I/O ITE 8772
- Monitor Functions:
Temperature:
CPU/System
Monitor System Ambient Temp
Monitor CPU Temp
Fan Speed:
Monitor CPU fan speed
Monitor System fan spped
Voltage
Vcore /+12V / +5V / +3.3V / 5VSB/ +BAT
- Design Criteria :
Designed in CPU over temperature warning /shut down circuit
Linear mode control for CPU and System Fan separately by individual
sensor
PWM function should cover ACPI mode and non‐ACPI mode
Nice to support for higher 128 bytes r/w by SMBus
System LED Definition
Current and Voltage on
LED
- Power State LED
■ S0 Blue Steady
■ S1/S3 Blue Blinking
■ S4/S5 Off
- Storage State LED
■ Active Blue Blinking
■ Idle Off
- Please refer to Acer BIOS spec for details and follow Acer LED spec
- The Blue LED current and voltage bias must follow “LED Definition v1.4
in Appendix”
■ Voltage bias: 5V
■ Current:
20mA
6 Chapter 1
All On-board
Connectors List
Acer Hardware spec
- Rear I/O connectors
■ 1 PS/2 Keyboard port
■ 1 PS/2 Mouse port
■ 1 HDMI port (need certification) for consumer models
■ 1 D-sub port
■ 6 USB ports
■ 1 RJ45 LAN port
■ 5.1 channel phone jack (3 audio jacks)
- On-board connectors
1 INTEL 1155 CPU socket
4 DDR3 memory sockets
1 PCI Express x16 slot
3 PCI Express x1 slot
6 SATA2 connectors
4 2x5‐pin Intel FPIO specification USB pin connectors (follow Intel
FPIO Standard Specification)
1 2x5‐pin Intel FPIO spec Microphone In/ Headphone Out pin
connector
1 3‐pin CPU fan connector (co‐lay with 4‐pin CPU fan connector)
1 3‐pin system fan connector with linear circuit
1 24‐pin + 4‐pin ATX interface PS3/PS2 SPS connector
1 2x7‐pin front panel I/O header
1 Jumper for clear CMOS
1 on board buzzer
2 reserved 2‐pin GPIO connector
Color management for on board connector (please provide proposal)
- Please follow:
■ Acer Desktop H/W Validation Request rev 2.7
■ Acer Motherboard EE Design Request v3.7
- Support dual-head display and surround view Others
- Not Support HDD Password function
Chapter1 7
Block Diagram
8 Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hard ware configuration program built into the system ROM, called the complementary
metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following condition.
• When changing the system configuration settings
• When redefining the communication ports to prevent any conflicts
• When modifying the power management configuration
• When changing the password or making other changes to the security setup
• When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.
This memory area is not part of the system RAM which allows configuration data to be retained when
power is turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" In this guide.
The screen shots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter2
9
Entering CMOS setup
1. Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow
keys to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
• Left and Right arrow keys–Move between selections on the menu bar.
• Up and Down arrow keys–Move the cursor to the field you want.
• PgUp and PgDn keys–Move the cursor to the previous and next page of a multiple page menu.
• Home–Move the cursor to the first page of a multiple page menu.
• End–Move the cursor to the last page of a multiple page menu.
• +and-keys–Select a value for the currently selected field (only if it is user-configurable).Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
• Enter key–Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a(>).
• Esc–If you press this key:
• On one of the primary menu screens, the Exit menu displays.
• On a submenu screen, the previous screen displays.
• When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
• F1–Display the General Help panel.
• F6–Press to load optimized default system values.
• F7–Press to load fail-safe default system values.
• F10–Save changes made the Setup and close the utility.
10
Chapter2
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
Parameter
Product Information This page shows the relevant information of the main board
Standard CMOS Features This setup page includes all the items in standard compatible BIOS
Advanced BIOS Features This setup page includes all the items of Award special enhanced features
Description
Advanced Chipset
Features
Integrated Peripherals This setup page includes all onboard peripherals
Power Management Setup This setup page includes all the items of Green function features
PC Health Status This setup page is the System auto detect Temperature, voltage, and fan
Frequency/Voltage Control This setup page is the System Frequency setup
BIOS Security Features Change, set or disable password. It allows you to limit access to the
Load Default Setting Load Default Setting indicates the value of the system in best performance
Save & Exit Setup Save CMOS value settings to CMOS and exit setup
Exit Without Saving
In the descriptive table following each of the menu screen shots, settings in boldface are the default and
suggested settings
Chapter2
This setup page includes all advanced chipset features
speed
System
configurationparameters which the system would be
Abandon all CMOS value changes and exit setup
11
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
Parameter Description
Processor Type Type of CPU installed on the system.
Processor Speed Speed of the CPU installed on the system.
System Memory Total size of system memory installed on the system.
Product Name Product name of the system.
System Serial Number Serial number of the system.
System BIOS Version Version number of the BIOS setup utility.
BIOS Release Date Date when the BIOS setup utility was released
Asset Tag Number Asset tag number of this system.
12
Chapter2
Standard CMOS Features
.
Parameter Description
System Date Set the date following the weekday-month-day-year format.
System Time Set the system time following the hour-minute-second format.
Halt On
Chapter2
Determines whether the system will stop for an error during the
POST.
All, But
Keyboard
No Errors
All Errors
13
Advanced BIOS Feature
.
Parameter Description Option
Quick Boot
Quiet Boot
1st/2nd/3rd/4th Boot
Device
Allows you to decrease the time it takes to boot the
computer by shortening
or skipping certain standard booting process.
When enabled, the BIOS splash screen displays during
startup.
When disabled, the diagnostic screen displays during
startup.
Specifies the boot order from the available devices.
Enabled
Disabled
Enabled
Disabled
Hard Disk
CD^DVD
Removable
Device
LAN
Hard Disk Drive Priority
Optical Disk Drives
Priority
Removable Device
Priority
Press Enter to access the Hard Disk Drive Priority submenu and specify the boot
device priority sequence from available hard drives.
Press Enter to access the Optical Disk Drive Priority submenu and specify the
boot device priority sequence from available CD/DVD drives.
Press Enter to access the Removable Device Priority submenu and specify the
boot device priority sequence from available removable drives.
Bootup Num-Lock Selects power on state for Num Lock.
USB Beep Message
Enables or disables BIOS to display error beeps or
messages during USB device enumeration.
14
On
Off
Disabled
Enabled
Chapter2
Advanced Chipset Features
Parameter Description Option
AMD Cool’n’ Quiet
AMD-V
ASF Enables or disables ASF
Primary Video Select a Video memory size Auto
UMA Frame buffer Size Select a Frame buffe size Auto
Surround view Enables or disables Surrande view
Chapter2
When enabled, this feature allows the OS to reduce power
consumption.
When disabled, the system operates at maximum CPU speed.
Enables or disables the Virtualization Technology (VT)
availability. If enabled, a virtual machine manager (VMM) can
utilize the additional hardware virtualization capabilities
provided by this technology.
Note: A full reset is required to change the setting.
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
15
Integrated Peripherals
Parameter Description Option
Onboard SATA Controller Enables or disables the onboard SATA controller.
Onboard SATA Mode Select an operating mode for the onboard SATA.
Onboard USB Controller Enables or disables the onboard USB controller.
Legacy USB Support Enables or disables support for legacy USB devices.
USB Storage Emulation Enables or disables support for legacy USB devices.
Onboard Graphics
Controller
Onboard Graphics Mode select a mode of the onboard graphics
Onboard Audio Controller Enables or disables the onboard audio controller.
Onboard LAN Controller Enables or disables the onboard LAN controller.
Onboard LAN Option ROM
Onboard Floppy Controller Enables or disables the onboard Floppy controller.
Serial Port1 Address select a port base on address
Serial Port1 Mode select the mode
Serial Port2 Address select a port base on address
Serial Port2 Mode select the mode
Parallel Port Address select a port base on address
Parallel Port Mode select the mode
16
Enables or disables the onboard USB controller.
Enables or disables the load of embedded option ROM for
onboard network controller.
Enabled
Disabled
RAID
Native IDE
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
UMA
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
3F8/IRQ4
Normal
2F8/IRQ3
Normal
378
Normal
Chapter2
Power Management Setup
Parameter Description Option
ACPI Suspend Mode Select an ACPI state.
Deep power off mode Select the Deep power off Mode
Power On by RTC Alarm
Power On by PCIE Devices
Power On by PCI Devices
Power On by Modem Ring
Wake Up by PS/2
KB/Mouse
Wake Up by USB KB/Mouse
Restore On AC Power Loss
Chapter2
Enables or Disables to wake up the system by RTC Alarm
Function
Enables or disables to wake up the system from a power
saving mode through an event on PCI Express device.
Enables or disables to wake up the system from a power
saving mode through an event on PCI device.
Enables or disables to wake up the system from a power
saving mode through Modem Ring.
Enables or disables to wake up the system from a power
saving mode using a PS2 keyboard or mouse.
If enabled, press any key or click the mouse will wake system
from S1/S3 state.
Enables or disables the system to reboot after a power failure
or
interrupt occurs.
S3 (STR)
S1 (POS)
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
17
PC Health Status
Parameter Description Option
system Shutdown
Temperature
CPU Shutdown
Temperature
Smart FAN Enables or disables the smart system fan control function.
18
Select the system Shutdown Temperature
Select the system Shutdown Temperature
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Chapter2
Loading...