Gateway 420, 500, 510, 520, 535 Owner's Manual

Gateway Computer

User Guide

Contents

1Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Computer guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Desktop PC Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Desktop PC Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Gateway model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Checking the voltage selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Keyboard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting to a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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4 Using Drives and Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cleaning the computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Introduction to networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Creating an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Installing Ethernet cards and drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Making sure your broadband connection works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Naming the computers and the workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring the TCP/IP protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting up a wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Setting up a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring your router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Sharing your resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Sharing an Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Sharing drives and printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Connecting to hotspots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Troubleshooting Your Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

8 Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

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Chapter 1

Getting Help

• Using the Gateway Web site

• Using Help and Support

• Using BigFix

• Using Your Computer guide

• Using Do More With Gateway

• Using online help

• Contacting Gateway

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Chapter 1: Getting Help

Thank you for purchasing our computer!

You have made an excellent decision choosing Gateway. We are sure that you will be
pleased with the outstanding quality, reliability, and performance of your new computer.
Each and every Gateway computer uses the latest technology and passes through the most
stringent quality control tests to ensure that you are provided with the best product
possible.

Please read this manual carefully to familiarize yourself with our range of services and
support. We have highlighted some basic care and safety information to help you keep
your computer in good operating condition.

Gateway stands behind our value proposition to our customers — to provide best-of-class
service and support in addition to high-quality, brand-name components at affordable
prices. If you ever have a problem, our knowledgeable, dedicated customer service
department will provide you with fast, considerate service.

We sincerely hope that you will receive the utmost satisfaction and enjoyment from your
new Gateway computer for years to come.

Thanks again, from all of us at Gateway.

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Gateway Web site

Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and provides the
most current drivers, product specifications, tutorials, and personalized information about
your computer. Visit the Gateway eSupport Web site at support.gateway.com

.

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Chapter 1: Getting Help

Using eSupport

The eSupport site is divided into six major areas:

■ Support Home

■ Product Support

■ Downloads

■ Contact Us

■ Account Info

■ PC Tools

Each of these areas is represented by a menu across the top of the Web page.

Support Home

Click Support Home, then click All Support Documents to access product documentation,
specifications, and guides. You can also browse through the reference area to locate an
article specific to the question you have.

Support Home, then click General Tutorials to access an extensive library of how-to

Click
articles and videos on topics, such as making audio CDs and installing a hard drive.

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads, then click My Downloads to get the latest software updates for BIOS and
driver upgrades. By entering your serial number you get drivers specific to your computer.
Click

All Downloads to walk through a step-by-step wizard to locate your drivers.

Contact Us

Click Contact Us to access links to technical support with a live technician, including chat
and e-mail. Click
support. For more information, see “Telephone support” on page 77.

Call Us to get a list of Gateway telephone numbers for both sales and

Account Info

Click Account Info to access support for non-technical issues, such as the status of your
order or changing your account address.

PC Tools

Click PC Tools to access utilities to help you manage your computer.

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Help and Support

Help and Support

Your computer includes Help and Support, an easily accessible collection of help
information, troubleshooters, and automated support. Use Help and Support to answer
questions about Windows and to help you quickly discover and use the many features of
your Gateway computer.

To start Help and Support:

■ Click Start, then click Help and Support. Help and Support opens.

You can find help information by clicking a link, performing a search, or browsing the
index.

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Chapter 1: Getting Help

Searching for a topic

To search for a topic in Help and Support, type a word or phrase (keyword) in the Search
box located at the top of any Help and Support screen, then click the arrow button.

For each search, you receive the following search result types:

■ Suggested Topics - These topics are located in Help and Support and are relevant to

your search topic.

■ Full-text Search Matches - These topics are located in Help and Support and contain

the words you entered in the

■ Microsoft Knowledge Base - These topics are located on the Microsoft Web site and

contain the words you entered in the
Internet to search for and access these topics.

To view a list of your search results, click the results header for the type of results you
want to view.

Search box.

Search box. You must be connected to the

To view a topic, click the topic name in the

Search Results list.

BigFix

BigFix monitors your computer for problems and conflicts. It automatically gathers
information about the latest bugs, security alerts, and updates from BigFix sites on the
Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.
To fix the problem, click on that icon to open BigFix.

To start BigFix:

■ Click Start, All Programs, Accessories, System Tools, then click BigFix.

To learn more about using BigFix:

■ From the BigFix program, click Help, then click Tut or ia l.

6

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Using Your Computer guide

Using Your Computer guide

In addition to this guide, the Using Your Computer guide has been included on your hard
drive. This guide includes information on using Windows, using the Internet, sending a
fax, and changing power-saving settings as well as other topics.

To access the Using Your Computer guide:

■ Click Start, All Programs, then click Gateway Documentation.

Online help

Many programs provide information online so you can research a topic or learn how to
perform a task while you are using the program. You can access most online help
information by selecting a topic from a

Help menu or by clicking a Help button.

You can search for information by viewing the help contents, checking the index, searching
for a topic or keyword, or browsing through the online help.

www.gateway.com

7

Chapter 1: Getting Help

Gateway contact information

To help you locate Gateway contact information, you can find the Gateway Web site,
Online Support, and technical support contact information on the label located on the
side of your computer case.

Online Support:

Tech Support Phone:

Tech Support Hours:

8

www.gateway.com

Chapter 2

Checking Out Your
Gateway Computer

• Identifying features

• Locating your computer model and serial

number

• Locating the Microsoft Certificate of

Authenticity

• Locating the specifications for your

computer

• Purchasing accessories

9

Chapter 2: Checking Out Your Gateway Computer

Desktop PC Front

Your computer includes the following components.

Important

DVD/CD drive

DVD/CD drive

(optional)

Diskette drive

(optional)

USB port
(optional)

Hard drive

access indicator

Your computer hardware options and port locations may vary from
the illustration below.

Memory card
reader (optional)

Power button/

Power in dicator

10

USB ports

(optional)

IEEE 1394

ports (optional)

Web Site:

Online Support:

Tech Support Hours: 5am to 12pm PST

Gateway help
resources and
Customer Care
information

Model:

S/No:

Model and serial
number

www.gateway.com

USB ports (optional)

Microphone

Headphone jack

Desktop PC Front

Component Icon Description

DVD/CD drive Use this drive to listen to audio CDs, install games and programs, watch

DVDs, and store large files onto recordable discs (depending on drive
type).

This drive may be a CD, recordable CD, DVD, or recordable DVD drive.
To identify your drive type and for more information about your drive, see

“Identifying drive types” on page 37.

Diskette drive
(optional)

USB port
(optional)

Hard drive access
indicator

USB ports
(optional)

IEEE 1394 ports
(optional)

Media card reader
(optional)

Power button /
Power indicator

Insert a standard 3.5-inch diskette into the optional diskette drive.

Plug a USB (Universal Serial Bus) device (such as a USB Iomega™
Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this port.
For more information, see “Installing a printer, scanner, or other

peripheral device” on page 32.

Turns on when the hard drive is accessed.

Plug a USB (Universal Serial Bus) device (such as a USB Iomega™
Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this port.
For more information, see “Installing a printer, scanner, or other

peripheral device” on page 32.

®

Plug an IEEE 1394 (also known as Firewire
a digital camcorder) into one of these 6-pin IEEE 1394 ports. For more
information, see “Installing a printer, scanner, or other peripheral device”

on page 32.

Insert a memory card from a digital camera, MP3 player, PDA, cellular
telephone, or other devices into the memory card reader.

Press this button to turn the power on or off. You can also configure the
power button to operate in Standby/Resume mode or Hibernate mode.

The button lights when the computer is turned on.

or i.Link®) device (such as

Microphone jack Plug a microphone into this jack. This jack is color-coded red or pink.

Headphone jack Plug powered, analog front speakers, an external amplifier, or

headphones into this jack. This jack is color-coded orange.

Gateway help
resources and
Customer Care
information

Gateway model and
serial number

Contains information about how to access Gateway’s Web site and
Gateway Customer Care.

Contains your model and serial number.

www.gateway.com

11

Chapter 2: Checking Out Your Gateway Computer

Desktop PC Back

Your computer includes the following components.

Important

Power connector

Voltage switch

PS/2 mouse port

PS/2 keyboard

Serial port

Parallel port

Monitor port

Microphone jack

Audio output

(Line out) jack

Audio input

(Line in) jack

Monitor port

(optional)

Telephone jack

Your computer hardware options and port locations may vary from
the illustration below.

Case cover
thumbscrew

IEEE 1394 port

(optional)

Ethernet

(network) jack

USB ports (optional)

Modem jack

Case cover
thumbscrew

12

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Desktop PC Back

Component Icon Description

Power connector Plug the power cord into this connector.

Voltage switch Before turning on your computer, make sure that this switch is

in the correct position for the correct power available. The
switch is preset at the factory with the correct voltage for your
area.

In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to
this when your computer is operating in the United States. In
other areas of the world, such as Europe, the utility power is
supplied at 230 volts at 50 Hz. If your computer is operating
in an environment such as this, the voltage switch should be
moved to 230.

®

PS/2 mouse port Plug a Personal System/2

PS/2 keyboard port Plug a PS/2 keyboard into this port.

Serial port Plug a serial device (such as a digital camera) into this port.

For more information, see “Installing a printer, scanner, or other

peripheral device” on page 32.

(PS/2) mouse into this port.

Parallel port Plug a parallel device (such as a printer) into this port. For more

information, see “Installing a printer, scanner, or other

peripheral device” on page 32.

Monitor port Plug a monitor into this port unless you have an add-in video

port.

Microphone jack Plug a microphone into this jack. This jack is color-coded red

or pink.

Audio output (Line
out) jack

Audio input
(Line in) jack

Monitor port
(optional)

Telephone jack
(optional)

Case cover
thumbscrews

Plug powered, analog front speakers, an external amplifier, or
headphones into this jack. This jack is color-coded lime green.

Plug an external audio input source (such as a stereo) into this
jack so you can record sound on your computer. This jack is
color-coded blue.

If you have this optional monitor port, plug your monitor in here.
This port provides advanced display features.

If your modem has a telephone jack, plug the cable for a
telephone into this jack.

Remove these screws before opening the case.

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13

Chapter 2: Checking Out Your Gateway Computer

Component Icon Description

IEEE 1394 port
(optional)

Ethernet (network)
jack

USB ports
(optional)

Modem jack Plug a modem cable into this jack.

Plug an IEEE 1394 (also known as Firewire® or i.Link®) device
(such as a digital camcorder) into this 6-pin IEEE 1394 port.

Plug a 10/100 Ethernet network cable or a device (such as a
DSL or cable modem for a broadband Internet connection) into
this jack.

For more information, see “Learning about the Internet” in

Using Your Computer

drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.

Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing

a printer, scanner, or other peripheral device” on page 32.

which has been included on your hard

14

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Identifying your model

Identifying your model

Important

The labels shown in this section are for informational purposes only.
Label information varies by model, features ordered, and location.

Gateway model and serial number

The label on the front of your computer case contains information that identifies your
computer model and serial number. Gateway Technical Support will need this
information if you call for assistance.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer
includes the product key code for your operating system.

www.gateway.com

15

Chapter 2: Checking Out Your Gateway Computer

Finding your specifications

For more information about your computer, such as memory size, memory type, and hard
drive size, visit Gateway’s eSupport page at support.gateway.com
has links to additional Gateway documentation and detailed specifications. For more
information, see “Using eSupport” on page 4.

. The eSupport page also

Accessories

To order accessories, visit the Accessory Store at accessories.gateway.com.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If
your programs are running more slowly than you think they should, try adding more
memory.

16

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Accessories

Printers

You can attach almost any type of printer to your computer. The most common types are
inkjet and laser printers, which print in color or black and white. See “Installing a printer,

scanner, or other peripheral device” on page 32 for more information about attaching a

printer.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser
printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards,
as well as documents.

Laser printers and cartridges are more expensive, but they print much faster than inkjet
printers. Laser printers are better than inkjet printers when you are printing large
documents.

Storage Devices

If you need additional storage space or you want to back up your files, you can add storage
devices to you computer.

With a recordable CD or DVD drive, you can free up hard drive space by backing up files,
then removing them from your hard drive. Writable CDs can hold as much as 700 MB of
data. Writable DVDs can hold as much as 4700 MB of data. Dual layer writable DVDs hold
as much as 8500 MB of data. For more information about using recordable drives, see

“Creating CDs and DVDs” on page 39.

If you need to back up your entire system, you probably need a tape backup (TBU) drive.
TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive
cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.

If you want to increase your internal storage space, try replacing your existing hard drive
with a larger drive.

USB flash drive

Use a USB flash drive for storing files or transferring files to another computer.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from data loss
during a total power failure. A UPS uses a battery to keep your computer running
temporarily during a power failure so you can save your work and shut down your
computer correctly. A UPS may also provide protection from power surges.

www.gateway.com

17

Chapter 2: Checking Out Your Gateway Computer

18

www.gateway.com

Chapter 3

Getting Started

• Using your computer safely

• Protecting your computer from power

source problems

• Turning your computer on and off

• Adjusting the volume

• Using the keyboard and the mouse

• Using the computer display

• Installing peripheral devices

19

Chapter 3: Getting Started

Working safely

Before using your computer, read the following recommendations for setting up a safe and
comfortable work area and avoiding discomfort and strain.

Top of screen is not
higher than eye level

Screen is
perpendicular to

Hands and

arms are

parallel to

the floor

your line of sight

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly
into your eyes.

■ Position the computer desk and monitor so you can avoid glare on your screen and

light shining directly into your eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter on your monitor.

■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room.

■ Avoid focusing your eyes on your computer screen for long periods of time. Look away

from your computer occasionally, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the
appropriate height and the chair helps you maintain good posture.

■ Select a flat surface for your computer desk.

20

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Working safely

■ Adjust the height of the computer desk so your hands and arms are positioned parallel

to the floor when you use the keyboard and mouse. If the desk is not adjustable or
is too tall, consider using a keyboard drawer.

■ Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps

your body relaxed.

■ Position your chair so the keyboard is at or slightly below the level of your elbow.

This position lets your shoulders relax while you type.

■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute

your weight evenly on the chair and relieve pressure on the back of your thighs.

■ Adjust the back of the chair so it supports the lower curve of your spine. You can use

a pillow or cushion to provide extra back support.

Setting up your computer and computer accessories

■ Set up the monitor so the top is no higher than eye level, the monitor controls are

within reach, and the screen is tilted to be perpendicular to your line of sight.

■ Place your keyboard and mouse at a comfortable distance. You should be able to reach

them without stretching.

■ Set paper holders at the same height and distance as the monitor.

Sitting at your computer

■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed

position when you type.

■ Do not slouch forward or lean far back. Sit with your back straight so your knees,

hips, and elbows form right angles when you work.

■ Take breaks to stand and stretch your legs.

■ Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

■ Vary your activities to avoid excessive repetition.

■ Take breaks to change your position, stretch your muscles, and relieve your eyes.

■ Find ways to break up the work day, and schedule a variety of tasks.

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21

Chapter 3: Getting Started

Protecting from power source problems

During a power surge, the voltage level of electricity coming into your computer can
increase to far above normal levels and cause data loss or system damage. Protect your
computer and peripheral devices by connecting them to a surge protector, which absorbs
voltage surges and prevents them from reaching your computer.

Warni ng

High voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge
protector. If you have a telephone modem, use a surge protector that
has a modem jack. If you have a cable modem, use a surge protector
that has an antenna/cable TV jack. During an electrical storm, unplug
both the surge protector and the modem.

An uninterruptible power supply (UPS) supplies battery power to your computer during a
power failure. Although you cannot run your computer for an extended period of time
with a UPS, a UPS lets you run your computer long enough to save your work and shut
down your computer normally.

Checking the voltage selection

A power supply is integrated into your computer to provide power to the system board,
add-in cards, and peripheral devices. The voltage selection for your location is typically
set at the factory. Use the power selection switch on the back of your computer to set the
power supply to 115V or 230V. To verify that your system has the correct setting for your
environment, check the voltage selection switch.

Caution

If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location
before turning on your computer.

In the United States, the utility power is supplied at a nominal 115
volts at 60 Hz. The power supply should always be set to this when
your computer is operating in the United States. In other areas of the
world, such as Europe, the utility power is supplied at 230 volts at
50 Hz. If your computer is operating in an environment such as this,
the voltage switch should be moved to 230.

22

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Starting your computer

To set the voltage selection switch:

■ Use a tool such as an opened paper clip to slide the voltage selection switch to the

correct voltage position.

Voltage selection switch

Starting your computer

To start your computer:

1 Connect the cables to your computer. See the setup poster.

2 Turn on your computer.

3 If you are starting your computer for the first time, follow the on-screen instructions

to set up your computer.

4 Turn on any peripheral devices, such as printers or scanners, and see the

documentation that came with the device for setup instructions.

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23

Chapter 3: Getting Started

Waking up your computer

When you have not used your computer for several minutes or have not turned off your
computer, it may enter a power-saving mode called Standby. While in Standby, the power
indicator flashes.

If your computer is in Standby mode, move the mouse or press the power button to “wake”
it up.

Tips & Tricks

For more information about changing the power button mode, see
“Changing Power-Saving Settings” in
been included on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.

Using Your Computer

which has

Turning off your computer

Warni ng

To turn off your computer:

1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens.
2 Click Turn Off. Windows shuts down and turns off your computer.

When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all
electrical power from your computer, unplug the power cord and
modem cable from the wall outlets. We recommend disconnecting the
power cord and modem cable when your computer will not be used
for long periods.

For more information about changing the power button mode, see
“Changing Power-Saving Settings” in
been included on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.

Using Your Computer

which has

24

Important

If for some reason you cannot use the Turn Off Computer option in
Windows to turn off your computer, press and hold the power button
for about five seconds, then release it.

www.gateway.com

Restarting (rebooting) your computer

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may have to close
programs that are not responding. If closing unresponsive programs does not restore your
computer to normal operation, you may have to restart (reboot) your computer.

To close unresponsive programs and restart your computer:

1 Press CTRL+ALT+DEL. The Task Manager window opens.
2 Click the Applications tab, then click the program that is not responding.
3 Click End Task.
4 Click X in the top-right corner of the Windows Task Manager dialog box.
5 If your computer does not respond, turn it off, wait ten seconds, then turn it on again.

Important

As a part of the regular startup process, a program to check the disk status runs
automatically. When the checks are finished, Windows starts.

If your computer does not turn off, press and hold the power button
for about five seconds, then release it.

Adjusting the volume

You can use the volume controls to adjust the overall volume and the volume of specific
sound devices in your computer.

To adjust the overall volume level using hardware controls:

■ If you are using external speakers, turn the knob on the front of the speakers.

-OR-

Use the mute and volume control buttons on the keyboard. For more information,
see “Using the keyboard” on page 26.

Tips & Tricks

For instructions on how to adjust the volume in Windows, see
“Adjusting the Volume” in
included on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.

Using Your Computer

which has been

www.gateway.com

25

Chapter 3: Getting Started

Using the keyboard

Function keys

Editing buttons Internet buttons

Windows keys Application

Audio playback
buttons

key

Navigation keys

Directional
keys

Indicators

Internet buttons

Numeric
keypad

Keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status
indicators that show which keyboard feature is active.

Feature Icon Description

Editing buttons Use these buttons to copy, cut, and paste.

Function keys Start program actions. Each program uses different function keys for

different purposes. See the program documentation to find out more
about the function key actions.

Internet buttons Use these buttons to launch your Internet home page, search, or e-mail

programs.

Audio playback
buttons

Navigation keys Press these keys to move the cursor to the beginning of a line, to the

26

Use these buttons to play your audio files and to adjust the volume.

end of a line, up the page, down the page, to the beginning of a
document, or to the end of a document.

www.gateway.com

Using the keyboard

Feature Icon Description

Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are

activated. Press the corresponding key to activate the function.

Windows keys Press one of these keys to open the Windows Start menu. These keys

can also be used in combination with other keys to open utilities like

F (Search utility), R (Run utility), and E (Explorer utility).

Application key Access shortcut menus and help assistants in Windows.

Directional keys Move the cursor up, down, right, or left.

Numeric keypad Use these keys to type numbers when the numeric keypad

NUM LOCK) is turned on.

(

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27

Chapter 3: Getting Started

Using the mouse

The mouse is a device that controls the pointer movement on the computer display. This
illustration shows the standard mouse.

Right button

Left button

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

You can use the left and right buttons on the mouse to select objects on the display.

You can use the scroll wheel on the mouse to move through a document. This feature is
not available in all programs.

Scroll wheel

28

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To... Do this.. .

Using the mouse

Move the pointer
on the computer
display

Select an object on
the computer
display

Start a program or
open a file or folder

Access a shortcut
menu or find more
information about
an object on the
computer display.

Move an object on
the computer
display.

click

click

(hold)

click

click

click,

click,
click

click

and drag

and drag

click

Move the mouse around on the mouse
pad. If you run out of space on your
mouse pad and need to move the pointer
farther, pick up the mouse, set it down in
the middle of the mouse pad, then
continue moving the mouse.

Position the pointer over the object.
Quickly press and release the left mouse
button once. This action is called

clicking

.

Position the pointer over the object.
Quickly press and release the left mouse
button twice. This action is called

double-clicking

Position the pointer over the object.
Quickly press and release the right
mouse button once. This action is called

right-clicking

Position the pointer over the object.
Press the left mouse button and hold it
down. Move (drag) the object to the
appropriate part of the computer display.
Release the button to drop the object
where you want it.

.

.

Tips & Tricks

For more information about how to adjust the double-click speed,
pointer speed, right-hand or left-hand configuration, and other mouse
settings, see “Changing the mouse or touchpad settings” in

Your Computer

access this guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive. To

Using

For instructions on how to clean the mouse, see “Cleaning the mouse” on page 46.

www.gateway.com

29

Chapter 3: Getting Started

Connecting the modem

Your computer has a built-in 56K modem that you can use to connect to a standard
telephone line.

Warni ng

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

To connect the modem:

1 Insert one end of the modem cable into the modem jack on the back of your

computer.

2 Insert the other end of the modem cable into a telephone wall jack. The modem will

not work with digital or PBX telephone lines.

3 Start your computer, then start your communications program.

30

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Connecting to a wired Ethernet network

Connecting to a wired Ethernet network

Your computer has a network jack that you can use to connect to a 10/100 wired Ethernet
network.

Important

Your computer is equipped with a built-in Ethernet port.

For information about setting up a wired or wireless Ethernet network,
see “Networking Your Computer” on page 81.

To connect to a wired Ethernet network:

1 Insert one end of the network cable into the network jack on the back of your

computer.

2 Insert the other end of the network cable into a network jack.

Tips & Tricks

You can use your computer’s Ethernet jack for more than just
networking. Many broadband Internet connections, such as cable
modems and DSL modems, connect to your computer’s Ethernet
jack. For more information, see “Using the Internet” in

Computer

guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive. To access this

www.gateway.com

Using Your

31

Chapter 3: Getting Started

Installing a printer, scanner, or other
peripheral device

Important

Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®
or i.Link
peripheral devices such as printers, scanners, and digital cameras to your computer. For
more information about port locations, “Checking Out Your Gateway Computer” on

page 9.

IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your
computer will usually recognize such a device whenever you plug it into the appropriate
port. When you use an IEEE 1394 or USB device for the first time, your computer will
prompt you to install any software the device needs. After doing this, you can disconnect
and reconnect the device at any time.

Parallel and serial port devices are not plug-and-play. See the device documentation for
detailed information and installation instructions.

Help and Support

®

), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect

Before you install a printer, scanner, or other peripheral device, see
the device documentation and installation instructions.

For more information about installing peripheral devices, click Start,
then click Help and Support.

Type the keyword installing devices in the Search box

, then click the arrow.

32

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Chapter 4

Using Drives and Ports

• Using the diskette drive

• Using the memory card reader

• Using CD or DVD drives

33

Chapter 4: Using Drives and Ports

Using the diskette drive

The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.

Diskette slot

Drive activity light

Eject button

To use a diskette:

1 Insert the diskette into the diskette drive with the label facing up.
2 To access a file on the diskette, click Start, then click My Computer. Double-click the

diskette drive letter (for example, the A: drive), then double-click the file name.

3 To remove the diskette, make sure that the drive activity light is off, then press the

diskette eject button.

Using the memory card reader

You can use the optional memory card reader to transfer pictures from a digital camera
to your computer. You can also use the memory card reader to transfer data between your
computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular
phone.

34

Media reader slots

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Activity
indicator

Using the memory card reader

Memory card types

The memory card reader supports the following card types:

Card Type Slot Insert

Secure Digital

MultiMediaCard

SM (SmartMedia™) left Label facing down (gold

Memory Stick

Memory Stick PRO

CompactFlash

IBM Microdrive

Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can
be transferred from one media type to another.

™

™

®

®

™

left Label facing up

left Label facing up

left Label facing up

™

left Label facing up

right Label facing up

right Label facing up

contact area facing up)

Inserting a memory card

Caution

To use a memory card:

1 Insert the memory card into the memory card slot as indicated in the previous table.
2 To access a file on the memory card, click Start, then click My Computer. Double-click

the drive letter (for example, the E: drive), then double-click the file name.

To avoid media card damage or errors while using a media card,
insert only one media card in a slot at a time.

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35

Chapter 4: Using Drives and Ports

To remove a memory card:

■ Wait for the media reader access indicator to stop blinking, then pull the media out

of the slot.

Caution

Important

Do not remove the media or turn off the computer while the media
reader access indicator is blinking. You could lose data. Also, remove
the media from the reader before you turn off the computer.

Do not use the remove hardware icon in the taskbar to remove
the memory card.

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Using the CD or DVD drive

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types. Look on the front
of the drive for one or more of the following logos:

If your drive has this logo... This is your drive type... Use your drive for...

CD drive

CD-RW drive

DVD/CD-RW drive

DVD drive

DVD+RW

DVD R/RW drive

Double layer DVD+RW

Installing programs, playing audio CDs,
and accessing data.

Installing programs, playing audio CDs,
accessing data, and creating CDs.

Installing programs, playing audio CDs,
accessing data, creating CDs, and
playing DVDs.

Installing programs, playing audio CDs,
playing DVDs, and accessing data.

Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to DVD+R or
DVD+RW discs.

Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to DVD+R,
DVD+RW, DVD-R, and DVD-RW discs.

Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to double layer
DVD+R discs.

Note: To use the double layer capability
of the double layer recordable DVD drive,
the blank DVDs you purchase must state
Double Layer, Dual Layer, or DL. Using
other types of blank media will result in
less capacity.

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Chapter 4: Using Drives and Ports

Inserting a CD or DVD

Important

Manual eject hole
(location varies)

Some music CDs have copy protection software. You may not be able
to play these CDs on your computer.

Activity indicator
(location varies)

Eject
button

To insert a CD or DVD:

1 Press the eject button on the CD or DVD drive.
2 Place the disc in the tray with the label facing up.

Important

When you place a single-sided disc in the tray, make sure that the
label side is facing up. If the disc has two playable sides, place the
disc so the name of the side you want to play is facing up.

3 Press the eject button to close the tray.

Playing a CD

Use the music program or Windows Media Player on your computer to:

■ Play music CDs

■ Create MP3 music files from your music CDs

■ Edit music track information

■ Use your music files to build a music library

■ Listen to Internet Radio

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Using the CD or DVD drive

Tips & Tricks

For more information about playing CDs, see “Playing CDs” in

Your Computer

access this guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive. To

Using

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.
Because of this increased capacity, full-length movies, several albums of music, or several
gigabytes of data can fit on a single disc. You can play DVDs with the DVD program or
Windows Media Player on your computer.

Tips & Tricks

For more information about playing DVDs, see “Playing DVDs” in

Using Your Computer

To access this guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive.

Creating CDs and DVDs

You can use the CD and DVD burning program on your computer to copy tracks from a
music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create
video DVDs, and more.

Tips & Tricks

For more information about creating CDs and DVDs, see “Creating
CDs and DVDs” in
on your hard drive. To access this guide, click Start, All Programs,
then click Gateway Documentation.

Using Your Computer

which has been included

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Chapter 4: Using Drives and Ports

40

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Chapter 5

Maintaining Your Computer

• Caring for your computer

• Updating Windows

• Protecting your computer from viruses

• Cleaning your computer

• Restoring your system

• Opening the computer case

• Adding memory and replacing the battery

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Chapter 5: Maintaining Your Computer

Caring for your computer

To extend the life of your computer:

■ When transporting your computer, we recommend that you put it in the original

packaging materials.

■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase

data on both diskettes and hard drives.

■ Avoid subjecting your computer to extreme temperature changes.

■ Keep all liquids away from your computer. When spilled onto computer components,

almost any liquid can result in extremely expensive repairs that are not covered under
your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms.

■ Do not block the ventilation fan.

■ When storing your computer for an extended period of time, unplug AC power.

Updating Windows

Windows Update is the online extension of Windows that helps you to keep your computer
up-to-date. Use Windows Update to choose updates for your computer’s operating system,
software, and hardware. New content is added to the site regularly, so you can always get
the most recent updates and fixes to protect your computer and keep it running smoothly.
Windows Update scans your computer and provides you with a tailored selection of
updates that apply only to the software and hardware on your computer.

To run Windows Update:

1 Connect to the Internet.
2 Click Start, All Programs, then click Windows Update.
3 Click Scan for Available Updates.

Help and Support

For more information about Windows Update, click Start, then click
Help and Support.

Type the keyword Windows Update in the HelpSpot Search box

, then click the arrow.

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Protecting your computer from viruses

Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one
computer to another. Viruses can damage data or cause your computer to malfunction.
Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

■ Registering and subscribing to Norton AntiVirus. You received a free, limited-time

subscription to the Norton AntiVirus service when you purchased your computer.

■ Using the Norton

diskettes, attached to e-mail messages, or downloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files. These programs will

warn you if a document that you are opening contains a macro that might have a
virus.

■ Periodically updating the Norton AntiVirus program to protect against the latest

viruses.

®

AntiVirus program to check files and programs that are on

Help and Support

For more information about protecting your computer against viruses,
click Start, then click Help and Support.

Type the keyword viruses in the Search box ,
then click the arrow.

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Norton

AntiVirus opens.

Scan for

viruses

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Chapter 5: Maintaining Your Computer

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan for Viruses area, then under

Actions, click

Scan.

To remove a virus:

1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus.
2 Turn off your computer and leave it off for at least 30 seconds.
3 Turn on your computer and rescan for the virus.

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To update Norton AntiVirus:

Cleaning your computer

Tips & Tricks

You received a free, limited-time subscription to the Norton AntiVirus
service when you purchased your computer. To update Norton
AntiVirus after the free subscription period, you must extend your
subscription.

1 Make sure that you are connected to the Internet.
2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton AntiVirus. The

LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus program with the

latest virus protection files.

4 When the program has finished, click Finish.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer
performing at its best. You may want to gather these items and put together a computer
cleaning kit:

■ A soft, lint-free cloth

■ An aerosol can of air that has a narrow, straw-like extension

■ Cotton swabs

■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warni ng

Always turn off your computer and other peripherals before cleaning any components.

Use a damp, lint-free cloth to clean your computer and other parts of your system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.

When you shut down your computer, the power turns off, but some
electrical current still flows through your computer. To avoid possible
injury from electrical shock, unplug the power cord and modem cable
from the wall outlets.

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Chapter 5: Maintaining Your Computer

Your computer is cooled by air circulated through the vents on the case, so keep the vents
free of dust. With your computer turned off and unplugged, brush the dust away from
the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt
to clean dust from the inside of your computer.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside
down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the
keyboard does not work after it dries, you may need to replace it.

Cleaning the computer display

To clean a computer LCD screen or flat panel display, use a soft cloth and water to clean
the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe
the screen with the cloth.

Caution

To clean a CRT monitor, use a soft cloth and glass cleaner to clean the monitor screen.
Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with
the cloth.

A flat panel display or computer LCD screen is made of specially
coated glass and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean your optical mouse:

■ Wipe the bottom of the mouse with a damp lint-free cloth

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Cleaning your computer

To clean your trackball mouse:

1 Turn the mouse upside down.
2 Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove

the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

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Chapter 5: Maintaining Your Computer

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially
for the purpose.

Restoring your system

All programs that were preinstalled on your computer are available on the backup
restore discs that you created with the recovery media program, on the hard drive, or on
restore discs that were included with your computer. If you need to restore your computer
to the original configuration, you can use the backup restore discs or you can use the
backup files located on the hard drive.

The instructions for using the restore discs or hard drive backup files are included in the
instruction booklet that came with your restore discs.

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Preventing static electricity discharge

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static electricity, also
known as electrostatic discharge (ESD).

Warni ng

Caution

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer and unplug the power cord and modem and
network cables before opening the case.

ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following
ESD guidelines every time you open the computer case.

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a

bare metal part of your computer.

Warni ng

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.

To prevent risk of electric shock, do not insert any object into the vent
holes of the power supply.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■ Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of
the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion
cards or components over any surface.

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Chapter 5: Maintaining Your Computer

Opening the case

Your computer case provides easy access to internal components.

Warni ng

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer, then unplug the power cord and modem cable
before opening the case.

Removing the side panel

To remove the side panel:

1 Follow the instructions in “First steps” on page 60.
2 Shut down your computer, then disconnect the power cord and modem, network,

and all peripheral device cables.

3 Press the power button to drain any residual power from your computer.
4 Remove the two thumbscrews from the side panel cover, slide the side panel cover

toward the back of the computer, then lift the panel away from the computer.

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Opening the case

Removing the front bezel

To remove the front bezel:

■ Position the computer where you can grasp the top front edge of the bezel, then pull

the bezel away from the case. Continue to loosen the bezel until you can remove it
from the front of the case.

Caution

There are cables connected to the back of the bezel. When the bezel
is loose from the case:
Carefully set the bezel to the side of the case with the cables attached.

- OR ­Disconnect the cables from the system board so you can remove the
front bezel and cables away from the computer.

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Chapter 5: Maintaining Your Computer

Closing the case

Replacing the side panel

To replace the side panel:

1 Make sure that all of the internal cables are arranged inside the case so they will not

be pinched when you close the case.

2 Align the side panel, then slide the side panel toward the front of the computer to

secure it into place.

3 Replace the side panel thumbscrews.
4 Reconnect the cables and power cord.

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Replacing the front bezel

To replace the front bezel:

1 Align the latch pins with the computer latch holes.

Closing the case

2 Press the bezel firmly into place.

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Chapter 5: Maintaining Your Computer

Installing memory

When you upgrade the computer memory, make sure that you install the correct type
of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1 Remove the side panel by following the instructions in “Removing the side panel”

on page 50.

2 For more stability, place your computer on its side. To avoid scratching the case, place

it on a towel or other non-abrasive surface.

3 Find the memory module banks on your system board.

Important

Your computer’s memory location may vary from the illustration below.

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Installing memory

4 If you are removing a DIMM from the memory module bank, gently pull the plastic

tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull the plastic
tabs away from the sides of the memory module bank.

5 Align the notches on the new DIMM with the notches on the memory module bank

and press the module firmly into the bank. The tabs on the sides of the memory
module should secure the memory module automatically. When the module is secure,
you hear a click.

6 Replace the side panel by following the instructions in “Replacing the side panel” on

page 52.

7 Return your computer to its upright position.
8 Reconnect the cables and the power cord.
9 Turn on your computer. Windows starts and the Windows desktop appears.

10 Click Start, Control Panel, then click Performance and Maintenance (if in Category view).

Click/Double-click
bottom of the System Properties dialog box in the General tab.

System. The amount of memory in your computer is shown at the

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Chapter 5: Maintaining Your Computer

Replacing the system battery

If the computer clock does not keep time or the settings in the BIOS Setup utility are
not saved when you turn off your computer, replace the system battery. Use a battery
of the same size and voltage as the original battery that was in your computer.

Warni ng

Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries following the manufacturer’s
instructions.

To replace the battery:

1 Restart your computer.
2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility

opens.

3 Write down all the values in the menus and submenus, then exit from the utility.
4 Shut down your computer.
5 Remove the side panel by following the instructions in “Removing the side panel”

on page 50.

6 For more stability, place your computer on its side. To avoid scratching the case, place

it on a towel or other non-abrasive surface.

7 Locate the old battery on the system board and note its orientation. You will need

to install the new battery the same way.

8 Push the battery release tab. The battery pops out of the socket.

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Replacing the system battery

Important

Your computer’s battery location may vary from the illustration below.

9 Make sure that the positive (+) side of the new battery is facing up, then press the

battery into the socket until it snaps into place.

10 Replace the side panel by following the instructions in “Replacing the side panel” on

page 52.

11 Reconnect all external cables and the power cord.
12 Turn on your computer.
13 Open the BIOS Setup utility.
14 In the BIOS Setup utility, restore any settings that you wrote down in Step 3.
15 Save all your settings and exit the BIOS Setup utility.

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Chapter 5: Maintaining Your Computer

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Chapter 6

Troubleshooting

• Troubleshooting typical hardware and

software problems

• Getting telephone support

• Using automated troubleshooting systems

• Getting tutoring and training

59

Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■ Never remove your computer case cover while your computer is turned on and while

the modem cable and the power cord are connected.

■ Make sure that you are correctly grounded before accessing internal components. For

more information about preventing damage from static electricity, see “First steps”
on page 60.

Warni ng

To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer
technician.

First steps

If you have problems with your computer, try these things first:

■ Make sure that the AC power adapter is connected to your computer and an AC outlet

and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned on.

■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that

all connections are secure.

■ Make sure that your hard drive is not full.

■ If an error message appears on the screen, write down the exact message. The message

may help Gateway Customer Care in diagnosing and fixing the problem.

■ If you added or removed peripheral devices, review the installation procedures you

performed and make sure that you followed each instruction.

■ If an error occurs in a program, see the program’s printed documentation or the online

help.

Help and Support

60

For more information about troubleshooting, click Start, then click
Help and Support.

Type the keyword troubleshooting in the Search box

, then click the arrow.

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Troubleshooting

Troubleshooting

Add-in cards

The computer does not recognize an add-in card

■ Shut down and restart your computer.

■ Make sure that you have installed the required software. For more information, see

the documentation that came with your add-in card.

Audio

See “Sound” on page 76.

Battery

See “Power” on page 74.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be

read by the CD or DVD drive.

■ Your computer may be experiencing some temporary memory problems. Shut down

and restart your computer.

■ Some music CDs have copy protection software. You may not be able to play these

CDs on your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 48.

■ Restart your computer, then enter the BIOS Setup utility by pressing and holding F1

while your computer restarts. Make sure that the IDE controllers are enabled.

■ Make sure that the drive is configured correctly by following the instructions in the

drive documentation.

■ Reinstall the device driver.

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Chapter 6: Troubleshooting

Audio CD does not produce sound

■ Make sure that the disc label is facing up, then try again.

■ Some music CDs have copy protection software. You may not be able to play these

CDs on your computer.

■ Make sure that the volume controls are turned up. For more information, see

“Adjusting the volume” on page 25.

■ Make sure that the mute controls are turned off. For more information, see “Adjusting

the volume” on page 25.

■ Make sure that the speaker cables are connected correctly and securely.

■ Shut down and restart your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 48.

■ Reinstall the audio device drivers.

A DVD movie will not play

■ Make sure that you have a DVD drive. To identify your drive type, see “Identifying

drive types” on page 37.

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be

read by the DVD drive.

■ Shut down and restart your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 48.

■ Reinstall the device driver.

■ Make sure that the DVD program has been installed on your computer.

■ DVDs and DVD drives contain regional codes that help control DVD title exports and

help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code
and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery
address. The regional code for the United States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional code must match the regional code for the
disc. The regional code for the disc is on the disc, disc documentation, or disc
packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional
code may not match.

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Troubleshooting

Computer

The computer will not start

■ Make sure that the power cord is connected to an AC power source and your computer

is turned on.

Diskette drive

The diskette drive is not recognized

■ Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or
write-protected”

■ Make sure that the write-protection tab on the upper-right corner of the diskette is

down (unprotected).

■ Delete unnecessary files on the diskette and try again.

■ Make sure that the diskette you are using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the

diskette drive.

■ Run Error-checking on the diskette. For more information, see “Checking the hard

drive for errors” in Using Your Computer which has been included on your hard drive.
To access this guide, click

Start, All Programs, then click Gateway Documentation.

If errors are detected and corrected, try using the diskette again.

You see a “Access Denied” or “Write protect” error message

■ Move the write-protection tab in the upper-right corner of the diskette down

(unprotected).

■ The diskette may be full. Delete unnecessary files on the diskette and try again.

■ Make sure that the diskette you are using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the

diskette drive.

You see a “Disk is full” error message

■ Delete unnecessary files on the diskette.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the

diskette drive.

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Chapter 6: Troubleshooting

■ Run Error checking on the diskette. For more information, see “Checking the hard

drive for errors” in Using Your Computer which has been included on your hard drive.
To access this guide, click

Start, All Programs, then click Gateway Documentation.

You see a “Non-system disk” or “Disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

■ Remove the diskette from the drive. If the light stays on, try restarting your computer.

DVD drives

See “CD or DVD drives” on page 61.

File management

A file was accidentally deleted

If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key,
the file cannot be restored.

To restore deleted files:

1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then click Restore. The file is restored to

Help and Support

64

the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be
restored.

For more information about restoring deleted files, click Start, then
click Help and Support.

Type the keyword System Restore in the Search box

, then click the arrow.

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Troubleshooting

Hard drive

You see an “Insufficient disk space” error message

■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on

deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which
has been included on your hard drive. To access this guide, click
then click

■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty

Recycle Bin

Gateway Documentation.

.

Start, All Programs,

Caution

■ Save your files to another drive. If the hard drive is full, copy any files not regularly

All deleted files will be lost when you empty the Recycle Bin.

used to backup media, then delete them from the hard drive.

Help and Support

For more information about file management, click Start, then click
Help and Support.

Type the keyword file management in the Search box

, then click the arrow.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems,
run the Error checking program. For instructions on fixing hard drive problems, see
“Checking the hard drive for errors” in Using Your Computer which has been included on
your hard drive. To access this guide, click

Documentation

.

Start, All Programs, then click Gateway

The hard drive cannot be accessed, or you see a “General failure reading drive C” error
message

■ If a diskette is in the diskette drive, eject it and restart your computer.

■ Press CTRL+ALT+DEL to restart your computer.

■ If your computer has been subjected to static electricity or physical shock, you may

need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

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Chapter 6: Troubleshooting

Internet

See also “Modem (dial-up)” on page 68.

You cannot connect to the Internet

■ If you are using a dial-up modem, make sure that the modem cable is plugged into

the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 12
to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged
into the Ethernet network jack and not the modem jack. See “Desktop PC Back” on

page 12 to make sure that the connections have been made correctly.

■ Make sure that your account with your Internet service provider (ISP) is set up

correctly. Contact your ISP technical support for help.

■ Make sure that you do not have a problem with your modem. For more information,

“Modem (dial-up)” on page 68.

Help and Support

For more information about troubleshooting Internet connections,
click Start, then click Help and Support.

Type the keyword troubleshooting connections in the Search box

, then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser.
If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ The condition of the telephone lines in your residence or at your local telephone

service

■ The condition of the Internet computers to which you connect and the number of

users accessing those computers

■ The complexity of graphics and multimedia on Web pages

■ Having multiple Web browsers open, performing multiple downloads, and having

multiple programs open on your computer

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Troubleshooting

People are sending you e-mail messages, but you have not received any mail

■ Click the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP) is set up

correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

■ Make sure that the keyboard cable is plugged in correctly. For more information, see

the poster that came with your computer.

■ Remove all extension cables and switch boxes.

■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension

to remove dust and lint trapped under the keys.

■ Try a keyboard that you know works to make sure that the keyboard port works.

■ Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure”
error message

■ Make sure that nothing is resting on the keyboard.

■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck,

then restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard.
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using
it again. If the keyboard does not work after it dries, you may need to replace it.

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Chapter 6: Troubleshooting

Memory

You see a “Memory error” message

■ Use a third-party diagnostic program to help determine if a memory module is failing.

You see a “Not enough memory” error message

Close all programs, then restart your computer.

Help and Support

For more information about troubleshooting memory errors, click
Start, then click Help and Support.

Type the keyword memory error in the Search box

, then click the arrow.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

■ Reboot your computer.

Modem (dial-up)

See also “Internet” on page 66.

Your modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet

network jack. See “Desktop PC Back” on page 12 to make sure that the connections
have been made correctly.

■ Make sure that your computer is connected to the telephone line and the telephone

line has a dial tone.

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■ Remove any line splitters or surge protectors from your telephone line, then check

for a dial tone by plugging a working telephone into the telephone wall jack.

■ If you have additional telephone services such as call waiting, call messaging, or voice

mail, make sure that all messages are cleared and call waiting is disabled before using
the modem. Contact your telephone service to get the correct code to temporarily
disable the service. Also make sure that the modem dialing properties are set correctly.

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Troubleshooting

To check the dialing properties:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules

tab.

3 Click the location from which you are dialing, then click Edit.
4 Make sure that all settings are correct.

Help and Support

■ Disconnect any answering machine, fax machine, or printer that is on the same line

as the modem. Do not connect these devices to the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not

work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common

problem that can cause the modem to connect at a slower rate, abort downloads, or
even disconnect. The faster the modem, the less line noise it can tolerate and still
work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise
or low line levels.

■ Try another telephone line (either a different telephone number in your house or a

telephone line at a different location). If you can connect on this line, call your
telephone service.

For more information about dialing properties, click Start, then click
Help and Support.

Type the keyword dialing in the Search box ,
then click the arrow.

■ Try connecting with the modem at a lower connection speed. If reducing the connect

speed lets you connect, call your telephone service. The telephone line may be too
noisy.

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Chapter 6: Troubleshooting

You cannot connect to the Internet

■ The ISP may be having technical difficulties. Contact your ISP for technical support.

■ See if the modem works with a different communications program. The problem may

be with just one program.

■ Review the troubleshooting information under “Internet” on page 66

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to
53K. Other factors, such as line noise, telephone service provider equipment, or ISP
limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is
limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload
data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when
you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your computer

■ Make sure that the line connected to the modem is working and plugged into the

appropriate port on your computer. See “Desktop PC Back” on page 12 to make sure
that the connections have been made correctly.

■ If the modem shares the telephone line with another device, make sure that the

telephone line is not in use (for example, someone is on the telephone, or another
modem is in use).

■ Use the modem cable that came with your computer. Some telephone cables do not

meet required cable standards and may cause problems with the modem connection.

■ Shut down and restart your computer.

■ Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs.
2 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

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Troubleshooting

4 Click your modem, then click Properties. The Modem Properties dialog box opens.
5 Click the Diagnostic tab, then click Query Modem. If information about the modem

appears, the modem passed diagnostics. If no modem information is available,
a white screen appears with no data, or if you get an error such as port already
open or the modem has failed to respond, the modem did not pass diagnostics.

Help and Support

For more information about modem troubleshooting, click Start, then
click Help and Support.

Type the keyword modem troubleshooting in the Search box

, then click the arrow.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two modems that
establishes connection speeds and communication protocols. You may hear unusual
handshaking sounds when the modems first connect. If the handshaking sounds are too
loud, you can turn down the modem volume.

To turn down the modem volume:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.
3 Click the modem you want to adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker volume control.
5 Click OK twice to close the Phone and Modem Options dialog box.

Monitor

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box.

Tips & Tricks

For more information, see “Adjusting the color depth” in

Computer

guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive. To access this

www.gateway.com

Using Your

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Chapter 6: Troubleshooting

Tips & Tricks

Help and Support

You received a free, limited-time subscription to the Norton AntiVirus
service when you purchased your computer. To update Norton
AntiVirus after the free subscription period, you must extend your
subscription.

For more information about changing the screen resolution, click
Start, then click Help and Support.

Type the keyword screen resolution in the Search box

, then click the arrow.

The computer is running but there is no picture

■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on,

the power LED should be lit.

■ Adjust the brightness and contrast controls to the center position.

■ Make sure that the monitor cable is connected to the video port on the back of your

computer.

■ Check the cable for bent or damaged pins.

■ Reinstall the device driver.

■ Connect a monitor that you know works to your computer.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final
judgment about color uniformity.

Make sure that:

■ Non-shielded speakers are not placed too close to the monitor.

■ The monitor is not positioned too close to another monitor, electric fan, fluorescent

light, metal shelf, or laser printer.

■ You demagnetize the screen using the monitor’s degauss feature. For more information

on degauss, see your monitor’s documentation.

Why is there a horizontal line or wire visible across the monitor screen?

Your monitor may use a thin damper wire, located approximately 1/3 of the way down
from the upper screen edge and 1/3 of the way up from the lower screen edge, to stabilize
the internal aperture grille. These wires are most obvious when the monitor displays a
white background. The aperture grille allows more light to pass through the screen for
brighter colors and greater luminescence. The damper wire is a critical part of the overall
monitor design and does not negatively affect the monitor's function.

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The text on the display is dim or difficult to read

■ Adjust the brightness and contrast controls.

■ Use the monitor degauss feature (see your monitor documentation) or turn off your

computer and monitor, leave them off for at least a half hour, then restart your
computer.

■ Change the display settings.

Tips & Tricks

■ Move the monitor away from sources of electrical interference, such as televisions,

For more information, see “Adjusting the screen and desktop settings”

Using Your Computer

in
To access this guide, click Start, All Programs, then click Gateway
Documentation.

which has been included on your hard drive.

unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

For more information about display types, see your monitor and video card
documentation.

Mouse

The mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

■ Shut down and restart your computer.

■ Remove all extension cables and switch boxes.

■ Try a mouse you know is working to make sure that the mouse port works.

The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp
cloth. Make sure that the optical sensor is clean and free of debris.

If you have a trackball mouse, see “Cleaning the mouse” on page 46.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network
administrator for help. For more information about setting up a network in your home,
see “Networking Your Computer” on page 81.

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Help and Support

For more information about network troubleshooting, click Start, then
click Help and Support.

Type the keyword network troubleshooting in the Search box

, then click the arrow.

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

■ Make sure that your power cord is connected correctly to your computer.

■ If your computer is plugged into a surge protector, make sure that the surge protector

is connected securely to an electrical outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■ Make sure that the power cord is free from cuts or damage. Replace any damaged

cables.

Printer

The printer will not turn on

■ Make sure that the printer is online. Many printers have an online/offline button that

you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■ Check the cable between the printer and your computer. Make sure that it is connected

to the correct port.

■ Make sure that the printer is online. Many printers have an online/offline button that

you may need to press so the printer can start printing. Press the button to put the
printer online.

■ Check the cable for bent or broken pins.

■ If the printer you want to print to is not the default printer, make sure that you have

selected it in the printer setup.

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Troubleshooting

To set a default printer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window

opens.

3 Right-click the name of the printer you want to be the default printer, then click

Set as Default Printer.

■ Reinstall the printer driver. See the guide that came with your printer for instructions

on installing the printer driver.

You see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window

opens.

3 Right-click the name of the printer you want to use. If the menu shows a check

mark next to

Help and Support

■ Wait until files have been printed before sending additional files to the printer.

■ If you print large files or many files at one time, you may want to add additional

memory to the printer. See the printer documentation for instructions for adding
additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an
online/offline button that you need to press after adding paper.

Use Printer Offline, click Use Printer Offline to clear the check mark.

For more information about printer troubleshooting, click Start, then
click Help and Support.

Type the keyword printer troubleshooter in the Search box

, then click the arrow.

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Chapter 6: Troubleshooting

Sound

You are not getting sound from the speakers

■ Make sure that the speakers are turned on.

■ Make sure that the volume controls are turned up. For more information, see

“Adjusting the volume” on page 25.

■ Make sure that mute controls are turned off. For more information, see “Adjusting

the volume” on page 25.

■ If you are using external speakers, see the speaker setup poster to check your speaker

connections.

Help and Support

For more information about sound troubleshooting, click Start, then
click Help and Support.

Type the keyword sound troubleshooter in the Search box

, then click the arrow.

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Telephone support

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow these recommendations before
contacting Gateway Customer Care:

■ Make sure that your computer is connected correctly to a grounded AC outlet that is

supplying power. If you use a surge protector, make sure that it is turned on.

■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make

sure that all cables are plugged in securely.

■ If you have recently installed hardware or software, make sure that you have installed

it according to the instructions provided with it. If you did not purchase the hardware
or software from Gateway, see the manufacturer’s documentation and technical
support resources.

■ If you have “how to” questions about using a program, see:

■ Online Help

■ Printed documentation

■ The Microsoft Windows documentation

■ The software publisher’s Web site

■ See the troubleshooting section of this chapter.

Warni ng

■ Have your customer ID, serial number, and order number available, along with a

To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer
technician.

detailed description of your problem, including the exact text of any error messages,
and the steps you have taken.

■ Make sure that your computer is nearby at the time of your call. The technician may

have you follow troubleshooting steps.

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Chapter 6: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.

Automated troubleshooting system

Service description How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118
(US and Canada)

Telephone numbers

You can access the following services through your telephone to get answers to your
questions:

Resource Service description How to reach

Gateway’s
fee-based
software tutorial
service

Gateway
Customer Care

Get tutorial assistance for software
issues billed by the minute.

Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See “Before calling Gateway

Customer Care” on page 77 before

calling)

TDD Customer Care (for hearing
impaired) is available:

Weekdays 8:00 a.m. - 10:00 p.m.
Pacific Time

Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time

800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)

Gateway Customer Care
telephone numbers vary
by country or region. See
the label on the front of
your computer. For more
information, see

“Identifying your model”
on page 15.

800-846-1778 (US)

605-232-2191
(all other countries)

78

Sales,
accounting, and
warranty

Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.

www.gateway.com

800-846-2000 (US)
888-387-7752 (Canada)

Telephone support

Self-help

If you have how-to questions about using your Gateway-supplied hardware or software,
see the following resources:

■ The printed or online documentation that came with your hardware or software. In

many cases, additional product information and online documentation for
Gateway-supplied hardware can be found in our Web site's Documentation Library.

■ This user guide and the Using Your Computer guide.

■ The software publisher's Web site.

Help and Support

For more how-to information about Windows, click Start, then click
Help and Support.

Type the keyword practice in the Search box ,
then click the arrow.

Tutoring

For help on using hardware or software that came with your Gateway computer, contact
Gateway's fee-based tutorial hotline:

■ 800-229-1103 (rate charged per minute; charged to a major credit card)

■ 900-555-4695 (rate charged per minute; charged to your telephone bill)

Training

Gateway provides the following computer-based training:

Resource Service description For more information

Gateway Learning
Libraries

A variety of courses and tutorials
are available on CD. Select from
several easy-to-use learning
libraries.

www.gateway.com/training

Online Training
from Learn With
Gateway

More than 450 online courses are
available from
Learn With Gateway. All you have
to do is go online and log in. You
select the subject matter, and the
learning format (self-paced
tutorials or virtual classrooms), all
from the comfort of your computer.

www.gateway.com

www.learnwithgateway.com

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Chapter 7

Networking Your Computer

• Introducing networking

• Creating an Ethernet network

• Testing your network

• Sharing your resources

• Troubleshooting your Ethernet network

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Introduction to networking

A network is a collection of computers and other devices that communicate with each
other.

Using a network

A network lets you:

■ Share a single Internet connection

■ Share computer drives

■ Share peripheral devices

■ Stream audio and video files

■ Play multi-player games

Sharing a single Internet connection

Each computer connected to the network can share the same broadband connection or
modem and telephone line to access the Internet at the same time. This saves on the cost
of installing another telephone line for your second computer and paying for a second
Internet service provider (ISP) account.

Sharing drives

With a network, you can copy files from computer to computer by copying and pasting
or dragging and dropping. You will no longer waste your time transferring files by using
recordable media. In addition, you can map a drive on a networked computer to another
computer, and access the files as if they were located on the hard drive of the computer
you are using.

Sharing peripheral devices

Each computer that is connected to the network can share the same peripheral devices,
such as a printer. Select print from the computer you are currently using and your file is
automatically printed on your printer no matter where it is located on your network.

Streaming audio and video files

With a network, you can store audio files (such as the popular .MP3 files) and video files
on any networked computer, then play them on any of the other computers or devices
connected to your network. This process is called streaming.

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Playing multi-player games

With a home network, you can play multi-player games. Load a game like Microsoft Racing
Madness 2 on your computers, and in minutes, you and your friends can race in competing

cars or on competing motorcycles.

Help and Support

For more information about using a network, click Start, then click
Help and Support.

Type one of these keywords in the Search box

, then click the arrow:

■

internet sharing

■

sharing network drives

■

streaming

■

network games

Selecting a network connection

The biggest decision you need to make when creating your network is what type of
connection you will use. Gateway products support wired and wireless Ethernet networks.
Use the following criteria as a guide when selecting a network connection.

Wireless Ethernet network

A wireless Ethernet network is created by using radio emitters that may be embedded into
your computer or plugged into it. Create a wireless Ethernet (IEEE 802.11a, IEEE 802.11b,
or IEEE 802.11g) network if:

■ You are looking for an alternative to installing cable for connectivity

■ The ability to move about with your computer is as important as network speed

■ Your computer has wireless Ethernet for networking

Using a wireless Ethernet network

A wireless Ethernet network is ideal for creating a home or office network or adding
mobility to an existing wired Ethernet network. A wireless Ethernet network lets you move
about your home or office with your notebook or tablet PC. For example, you can take
your notebook or tablet PC from your home office to your patio without having an
Ethernet jack available.

Warni ng

Radio frequency wireless communication can interfere with
equipment on commercial aircraft. Current aviation regulations
require wireless devices to be turned off while traveling in an airplane.
IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication
devices are examples of devices that provide wireless
communication.

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Chapter 7: Networking Your Computer

Important

wireless device, see “Safety, Regulatory, and Legal Information” in
your user’s guide for general wireless regulatory and safety
guidelines. To find out if your computer has an internal wireless
device, check the device manager. For more information, see

“Determining if wireless Ethernet is already installed on your
computers” on page 87.

Note any antenna placement constraints in the user guide of each

If your computer came equipped with an internal radio frequency

Important

type of wireless device in your network.

Wireless Ethernet speed and frequency

Wireless Ethernet is available at two different speeds and at two different frequencies. The
following table compares the various wireless Ethernet network types.

Network Type Speed Frequency Advantages Disadvantages

IEEE 802.11a 54 Mbps 5 GHz Less possible

interference than
IEEE 802.11b and
IEEE 802.11g

■

IEEE 802.11b 11 Mbps 2.4 GHz

Large number of
access points
already exist in
airports, college
campuses, and
businesses

■

Compatible with
IEEE 802.11g
networks

■

Longer range (100
to 150 feet) than
IEEE 802.11a

■

Shorter range (25
to 75 feet) than
IEEE 802.11b and
IEEE 802.11g

■

Not compatible
with
IEEE 802.11b or
IEEE 802.11g
networks

■

Possible
interference from
cordless
telephones and
microwaves

■

Not compatible
with
IEEE 802.11a
networks

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Introduction to networking

Network Type Speed Frequency Advantages Disadvantages

IEEE 802.11g 54 Mbps 2.4 GHz

■

Compatible with
IEEE 802.11b
networks

■

Longer range (100
to 150 feet) than
IEEE 802.11a

■

Possible
interference from
cordless
telephones and
microwaves

■

Not compatible
with
IEEE 802.11a
networks

The speed of a wireless network is related to signal strength. Signal

Important

strength is affected by the distance between your wireless network
devices, by radio interference, and by interference from natural
obstructions such as walls, floors, and doors.

The most common way to set up a wireless Ethernet network is Dynamic Host Control
Protocol (DHCP) using a wireless access point router.

A DHCP network configuration uses

an access point router to automatically assign IP addresses to each computer or network
device.

Example access point router wireless Ethernet network

By using an access point, you can join a wireless Ethernet network and access a wired
Ethernet network.

The following is an example of an access point wireless Ethernet network that shows how
an access point also lets you access the Internet. The network is made up of an access point,
a cable or DSL modem, and your computers. The access point is the central control point
for the network. Attached to the access point is the cable or DSL modem that provides
access to the Internet. Each of the computers or Ethernet-ready devices communicate with
the access point using radio waves. If your computer does not have a built-in wireless
Ethernet emitter, you need to add a wireless PCI card (desktop), PC card (notebook), or
USB adapter.

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Chapter 7: Networking Your Computer

Cable/DSL
modem

Access point

USB wireless
adapter

Tips & Tricks

To add the ability to access a wired Ethernet network to your wireless
Ethernet network, connect an access point to the router or use a
router that has a built-in access point, such as the Linksys wireless
access point router with 4-port switch. For more information about
accessing a wired Ethernet, see “Using a wired Ethernet network”

on page 88.

Equipment you need for an access point wireless Ethernet network

For an access point wireless Ethernet network you need:

■ Two or more computers with wireless Ethernet emitters

■ One access point

■ One broadband Internet connection (optional)

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Important

Tips & Tricks

IEEE 802.11b and IEEE 802.11g use the same radio frequency.
IEEE 802.11a uses a different radio frequency than IEEE 802.11b
and IEEE 802.11g. All wireless Ethernet components must use the
same frequency. A combination of IEEE 802.11a and IEEE 802.11b
or IEEE 802.11a and IEEE 802.11g components will not work. Some
wireless devices can broadcast and receive signals on both
frequencies.

A mixture of IEEE 802.11b and IEEE 802.11g components will result
in your network running at the speed of the slower IEEE 802.11b
components.

When buying your access point, be sure the model includes
everything your network needs, including:

■

802.11g support - for next-generation, high-speed wireless
communications

■

Internet security features - such as a firewall to protect your network
from unwanted intruders

■

Wireless security features - such as 128-bit WEP encryption

■

4-port switch - to eliminate the need for additional network hardware

■

DHCP server/dynamic IP address assignment - to automatically
configure network and IP addresses

Determining if wireless Ethernet is already installed on your computers

To determine if wireless Ethernet is already installed on your computer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click

Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device

Manager window opens.

3 Click the plus (+) in front of Network adapters. The wireless Ethernet device installed

in your computer is listed. If one is not listed, you must install one.

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Wired Ethernet network

Create a wired Ethernet network by using special wires to connect all the computers and
devices on your network. Wired Ethernet networks are typically faster than other network
types. Create a wired Ethernet network if:

■ You are building a new home or your existing home already has Ethernet cable

installed in each room that has a device you want to connect

■ You are creating a network in an office or business where network speed is more

important than moving about with your computer

■ Your computer has an Ethernet jack for connecting to the network

Using a wired Ethernet network

A wired Ethernet network consists of two or more computers connected together through
an Ethernet cable. This connection type is commonly used in offices around the world
and can be used to build computer networks in the home.

Ethernet, Fast Ethernet, or Gigabit Ethernet

Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast
Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps. Most home networks
are built using Standard or Fast Ethernet components. Business networks are typically built
using Fast or Gigabit Ethernet components.

To create a wired Ethernet network, you or your electrician must install special Ethernet
cables in your home or office.

Important

Check local code requirements before installing Ethernet cable or
other wiring in your home or office. Your municipality may require you
to obtain a permit and hire a licensed installer.

The most common way to set up a wired Ethernet network is Dynamic Host Control
Protocol (DHCP) using a router. A DHCP network configuration uses a router to
automatically assign IP addresses to each computer or network device.

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Example router-based wired Ethernet network

The following is an example of a wired Ethernet network. The network is made up of a
router, a cable or DSL modem, your computers, and cables connecting each of these
components. The router is the central control point for the network. Attached to the router
are all of your computers or Ethernet-ready devices. Also connected to the router is a cable
or DSL modem that provides access to the Internet.

Cable/DSL
modem

Router

Tips & Tricks

To add the ability to access a wireless Ethernet network to your wired
Ethernet network, connect an access point to the router or use a
router that has a built-in access point, such as the Linksys wireless
access point router with 4-port switch. For more information about
accessing a wireless Ethernet, see “Using a wireless Ethernet

network” on page 83.

Equipment you need for a router-based wired Ethernet network

For a wired Ethernet network you need:

■ Two or more computers with Ethernet jacks

■ One router

■ One broadband Internet connection (optional)

■ Ethernet cables connecting all of the network equipment

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Important

Tips & Tricks

For best results, all Ethernet components should be either standard
Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit
Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated
at different speeds will result in your network running at the speed
of the slowest rated component.

When buying your router, be sure the model includes everything your
network needs, including:

■

Internet security features - such as a firewall to protect your network
from unwanted intruders

■

4-port switch - to eliminate the need for additional network hardware

■

DHCP server/dynamic IP address assignment - to automatically
configure network and IP addresses

Determining if wired Ethernet is already installed on your computers

To determine if wired Ethernet is already installed on your computer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click

Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device

Manager window opens.

3 Click the plus (+) in front of Network adapters. The wired Ethernet device installed in

your computer is listed. If one is not listed, you must install one.

Creating an Ethernet network

Installing Ethernet cards and drivers

After you have determined the type of Ethernet you are using for your network, you need
to install Ethernet cards and drivers on the computers that do not have Ethernet already
installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store
at accessories.gateway.com

Use the documentation that comes with your Ethernet cards for instructions on installing
the card and any required drivers.

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Creating an Ethernet network

Making sure your broadband connection works

Before you change anything about your home setup, make sure that your broadband
connection is working correctly. To test the connection, log onto the Internet using your
current setup. If the connection is not working, contact your Internet service provider.

Important

Important

If you do not have a broadband connection already installed, make
the necessary arrangements with your ISP. Be sure to find out how
soon after the installation the line will be activated.

Broadband Internet settings will differ from ISP to ISP. Before you
begin setting up your network, you should contact your ISP for any
specific instructions they have for setting up a network.

Naming the computers and the workgroup

Important

To identify this computer on the network:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click
Maintenance window opens.

2 Click/Double-click System. The System Properties dialog box opens.
3 Click Computer Name.
4 Click Change. The Computer Name Changes dialog box opens.

You must give each computer on the network a unique Computer
Name and the same Workgroup Name.

Performance and Maintenance. The Performance and

5 Type a unique computer name in the Computer name box. This name identifies the

computer to other users on the network. Use a computer name of up to 15 characters
with no blank spaces. Each computer name must be unique on your network.
All-numeric computer names are not allowed. Names must contain some letters.

6 Type a name for your workgroup in the Workgroup box. Use a workgroup name of up

to 15 characters with no blank spaces. The workgroup name must be the same for
all computers in your network workgroup, and the name must be different than any
computer name on your network.

7 Click OK to close the Computer Name Changes dialog box.

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Chapter 7: Networking Your Computer

Configuring the TCP/IP protocol

A networking protocol is a language computers use to talk to each other. One of several
available protocols must be set up on each computer you plan to use on your network.
We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP),
which is widely accepted and compatible for local area networks (LANs), as well as for
Internet communications.

When networking is set up in Windows XP, TCP/IP is automatically installed as the default
protocol.

Terms you should know

DHCP - Dynamic Host Configuration Protocol (DHCP) lets a router temporarily assign an
IP address to a computer on the network.

IP Address - Internet Protocol (IP) address is a number that uniquely identifies a computer
on the network.

Subnet Mask - Subnet mask is a number that identifies what subnetwork the computer
is located on. This number will be the same on all computers on a home network.

Using a DHCP server

In order to use the TCP/IP protocol on each computer with a router or access point router,
you must set the protocol to “Obtain an IP address from a DHCP server.”

To use a DHCP server

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click
Internet Connections window opens.

Network and Internet Connections. The Network and

2 Click/Double-click Network Connections. The Network Connections window opens.

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Creating an Ethernet network

3 Right-click Local Area Connection, then click Properties. The Local Area Connection

Properties dialog box opens.

- OR -

If you do not have a LAN connection setup, click
the instructions in the New Connection Wizard.

Create a new connection and follow

4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the

following items

list. If you do not see TCP/IP, drag the scroll bar to see more choices.

5 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.

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Chapter 7: Networking Your Computer

6 Click the General tab.

7 Click Obtain an IP address automatically.
8 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.

9 Click OK to close the Local Area Connection Properties dialog box.
10 Click X to close the Network Connections window.
11 Repeat this procedure for every computer on your network.

Where to go from here

If you are setting up a wireless Ethernet, go to “Setting up a wireless Ethernet network”

on page 95.

-OR-

If you are setting up a wired Ethernet, go to “Setting up a wired Ethernet network” on

page 102.

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