Epson WF-3520 Series, WF-35330 Series, WF-3540 Series Basic Manual

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Page 1

Basic Guide

Page 2

Ink Cartridge Codes

BK C M Y

Black Cyan Magenta Yellow

WF-3520/WF-3530/WF-3540 140/138

WF-3521 143/141

Page 3

Basic Guide

Contents

Introduction......................... 2

Where to Find Information................... 2

Caution, Important and Note................. 2

Using Epson Connect Service................. 2

Safety Instructions................... 3

Safety Instructions......................... 3

For New Zealand Users...................... 3

Control Panel Overview............. 4

Button and LCD........................... 4

Lights................................... 5

Paper and Media Handling.......... 5

Selecting Paper............................ 5

Loading Paper into the Paper Cassette........... 6

Placing Originals.......................... 8

Automatic Document Feeder (ADF).......... 8

Scanner glass........................... 9

Inserting a Memory Card.................... 9

Copying............................ 10

Scanning........................... 11

Faxing.............................. 11

Introducing FAX Utility.................... 11

Connecting to a Phone Line.................. 11

About a phone cable..................... 11

Using the phone line for fax only............ 12

Sharing line with phone device............. 12

Checking the fax connection............... 13

Setting Up Fax Features..................... 13

Setting up speed dial entries................ 13

Setting up group dial entries............... 13

Sending Faxes............................ 14

Receiving Faxes........................... 14

Printing Reports.......................... 15

More Functions..................... 15

Replacing Ink Cartridges........... 16

Safety instructions......................... 16

Precautions.............................. 17

Replacing an ink cartridge................... 17

Basic Troubleshooting............. 19

Error Messages........................... 19

Paper Jams.............................. 20

Removing jammed paper from the rear cover

.................................... 20

Removing jammed paper from inside the

product.............................. 21

Removing jammed paper from the paper

cassette............................... 22

Removing jammed paper from the Automatic

Document Feeder (ADF).................. 23

Print Quality Help......................... 24

Faxing Help............................. 24

Where To Get Help.................. 24

Technical Support Web Site.................. 24

Page 4

Basic Guide

Introduction

Where to Find Information

Introduction

Caution

must be followed carefully to avoid bodily injury.

Important

must be observed to avoid damage to your equipment.

The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe)

❏ Start Here (paper):

Provides you with information on setting up the product and installing the software.

❏ Basic Guide (paper):

Provides you with basic information when you are using the product without a computer. This manual may not be included depending on model and region.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features such as 2 sided copying. To view the PDF manual, you need Adobe Acrobat Reader 5.0 or later, or Adobe Reader.

❏ Network Guide (HTML):

Provides network administrators with information on both the printer driver and network settings.

❏ Help (on the product display):

Note

contain useful tips and restrictions on product operation.

Using Epson Connect Service

Using Epson Connect and other companies’ services, you can easily print directly from your smartphone, tablet PC or laptop, anytime and practically anywhere even across the globe! For more information about the printing and other services, visit the following URL; https://www.epsonconnect.com/ (Epson Connect portal site) http://www.epsonconnect.eu (Europe only)

You can view the Epson Connect guide by double-clicking the

shortcut icon on the desktop.

Provides basic operating and troubleshooting instructions on the product’s LCD screen. Select the Help menu on the control panel.

Caution, Important and Note

Caution, Important, and Note in this manual are indicated as below and have the following meaning.

Page 5

Basic Guide

Safety Instructions

❏ If the LCD screen is damaged, contact your dealer.

If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product.

❏ Use only the power cord supplied with the product

and do not use the cord with any other equipment. Use of other cords with this product or the use of the supplied power cord with other equipment may result in fire or electric shock.

❏ Be sure your AC power cord meets the relevant local

safety standard.

❏ Never disassemble, modify, or attempt to repair the

power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the product’s guides.

❏ Unplug the product and refer servicing to qualified

service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

❏ Place the product near a wall outlet where the plug

can be easily unplugged.

❏ Do not place or store the product outdoors, near

excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the product and not

to handle the product with wet hands.

❏ Avoid using a telephone during an electrical storm.

There may be a remote risk of electric shock from lightning.

❏ Do not use a telephone to report a gas leak in the

vicinity of the leak.

Note:

The following provides safety instructions for ink cartridges. & “Replacing Ink Cartridges” on page 16

For New Zealand Users

General warning

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. Telepermitted equipment only may be connected to the EXT telephone port. This port is not specifically designed for 3-wire-connected equipment. 3-wire-connected equipment might not respond to incoming ringing when attached to this port. The automatic calling functions of this equipment must not be used to cause a nuisance to other Telecom customers.

❏ Keep this product at least 22 cm away from cardiac

pacemakers. Radio waves from this product may adversely affect the operation of cardiac pacemakers.

Page 6

Basic Guide

Control Panel Overview

Note:

❏ Control panel design varies depending on location.

❏ Although the control panel design and what displayed on the LCD screen such as menu names and option names may

differ from your actual product, the method of operation is the same.

Button and LCD

Buttons Function

e - LCD screen displays menus. If your product has a touch panel, you can scroll the screen by

Turns the product on or off.

Returns to the top menu. When on the top menu, switches between the modes.

Displays the last number dialed. When entering numbers in fax mode, this inserts a pause symbol (-) that acts as a brief pause during dialing.

Displays the Contacts list in fax mode.

swiping the LCD screen. Try swiping a little harder if the touch panel is slow to respond.

Cancels/returns to the previous menu.

Page 7

Basic Guide

Paper and Media Handling

Buttons Function

h +, - Sets the number of copies.

i 0 - 9, *, # Specifies the date/time or the number of copies, as well as fax numbers. Enters alphanumeric

l, u, r, d, OK Press l, u, r, d to select menus. Press OK to confirm the setting you have selected and go to

next screen. When typing a fax number, l acts as a backspace key, and r inserts a space.

characters and switches between uppercase, lowercase, and numbers each time it is pressed. It may be easier to use the software keypad to enter text instead of using these buttons.

Starts printing/copying/scanning/faxing in black and white.

u, d

Starts printing/copying/scanning/faxing in color.

Stops the current operation or initializes the current settings.

Scrolls the screen.

Lights

Lights Function

On when the product is on. Flashes when the product is receiving data, printing/copying/scanning/faxing, replacing an ink cartridge, charging ink, or cleaning the print head.

Stays on while the printer is connected to a network. Flashes while network settings are be ing adjusted (green: Wi-Fi/orange: Ethernet).

Note: For more information on the icons displayed on the LCD screen, see the Help on the control panel.

Paper and Media Handling

Selecting Paper

The product automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type setting is so important. It tells your product what kind of paper you are using and adjusts the ink coverage accordingly. The table below lists the settings you should choose for your paper.

For this paper LCD paper type

Plain paper*

Epson Bright White Ink Jet Paper*

Epson Ultra Glossy Photo Paper

Epson Premium Glossy Photo Paper

Epson Premium Semigloss Photo Paper

Epson Glossy Photo Paper Glossy

Epson Photo Paper Photo Paper

Plain Paper

Ultra Glossy

Prem. Glossy

Page 8

Basic Guide

Paper and Media Handling

For this paper LCD paper type

Epson Matte Paper – Heavyweight

Epson Photo Quality Ink Jet Paper

*1 You can perform 2-sided printing with this paper.

Matte

Loading Paper into the Paper Cassette

Follow these steps to load paper:

a. Paper cassette 1 b. Paper cassette 2

* The availability of this part varies by product.

Pull out the paper cassette.

Note:

If the output tray has been ejected, close it before pulling out the paper cassette.

Pinch and slide the edge guides to the sides of the

paper cassette.

Slide the edge guide to adjust to the paper size you

will use.

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Basic Guide

Paper and Media Handling

Load paper toward the edge guide with printable

side face down, and check that the paper is not sticking out from the end of the cassette.

Note:

❏ Paper cassette 2 supports plain paper size B5 or

larger only.

❏ Fan and align the edges of the paper before loading.

Slide the edge guides to the edges of the paper.

Note:

For plain paper, do not load paper above the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.

Keep the cassette flat and slowly and carefully

reinsert it all the way into the product.

Page 10

Basic Guide

Paper and Media Handling

Slide out the output tray and raise the stopper.

Note:

❏ Leave enough space in front of the product for the

paper to be fully ejected.

❏ Do not remove or insert the paper cassette while the

product is operating.

❏ For instructions on loading media other than plain

paper such as envelopes and pre-punched paper, see the PDF User’s Guide.

Placing Originals

Automatic Document Feeder (ADF)

Important:

To prevent paper jams, avoid the following documents. For these types, use the scanner glass.

❏ Documents held together with paper clips,

staples, etc.

❏ Documents that have tape or paper stuck to

them.

❏ Photos, OHPs, or thermal transfer paper.

❏ Paper that is torn, wrinkled, or has holes.

Tap the originals on a flat surface to even the

edges.

Slide the edge guide on the Automatic Document

Feeder.

You can load your original documents in the Automatic Document Feeder (ADF) to copy, scan, or fax multiple pages quickly. The ADF can scan both sides of your documents. To do so, select the option in the copy setting menu. You can use the following originals in the ADF.

Size A4/Letter/Legal

Type Plain paper

Weight

Capacity 30 sheets or 3 mm or less

When you scan a 2-sided document using the ADF, legal size paper is not available.

64 g/m

(A4, Letter)/10 sheets (Legal)

to 95 g/m

Insert the originals face-up and short edge first

into the Automatic Document Feeder.

Page 11

Basic Guide

Paper and Media Handling

Slide the edge guide until it is flush with the

originals.

Note:

❏ For 2-up Copy layout, place the original as shown.

Make sure the orientation of the original matches the Document Orientation settings.

Scanner glass

Open the document cover and place your

original face-down on the scanner glass.

Slide the original to the corner.

❏ When you use the copy function with the Automatic

Document Feeder (ADF), the print settings are fixed at Reduce/Enlarge - Actual Size, Paper Type - Plain Paper, and Paper Size - A4/Legal. The print is cropped if you copy an original larger than A4.

Close the cover gently.

Note:

When there is a document in the Automatic Document Feeder (ADF) and on the scanner glass, priority is given to the document in the Automatic Document Feeder (ADF).

Inserting a Memory Card

You can print photos that are stored on a memory card, or save scanned data on a memory card. The following memory cards are supported.

Page 12

Basic Guide

Copying

SD, miniSD, microSD, SDHC, miniSDHC, microSDHC, SDXC, microSDXC, MultiMediaCard, MMCplus, MMCmobile, MMCmicro, Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, Memory Stick Micro, MagicGate Memory Stick Duo

Important:

The following memory cards require an adapter. Attach it before inserting the card into the slot, otherwise the card may get stuck.

❏ miniSD, microSD, miniSDHC, microSDHC,

microSDXC, MMCmicro

❏ MMCmobile

❏ Memory Stick Micro

Insert one card at a time.

Check the light stays on.

= on, = flashing

Important:

❏ Do not try to force the card all the way into the

slot. It should not be fully inserted.

❏ Do not remove the memory card while the light

is flashing. The data in the memory card may be lost.

Copying

Follow the steps below to copy documents. For products with two paper cassettes, if you want to copy a large quantity of documents in a single batch, load A4/Legal plain paper in both cassettes and set the Paper Source to Cassette 1>Cassette 2 in step 7.

Load paper in the paper cassette.

& “Loading Paper into the Paper Cassette” on page 6

Place original.

& “Placing Originals” on page 8

Enter Copy mode from the Home menu.

Press + and - to set the number of copies.

Set the density.

Press d to enter the Copy menu.

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Basic Guide

Scanning

Select the appropriate copy settings such as paper

size, paper type, and paper quality.

Note:

❏ Depending on the model, you can make copy settings

in Paper and Copy Settings.

❏ You can preview the copy results before you start

copying.

❏ You can make various layout copies such as 2-sided

copy, 2-up copy, and so on. Change the 2-sided or layout settings as necessary.

Press one of the x buttons to set the color mode,

and then start copying.

Note:

Refer to the PDF User’s Guide for other copying functions and the Copy mode menu list.

Scanning

You can scan documents and send the scanned image from the product to a connected computer.

Note:

For information on Scan to Cloud, see the Epson Connect guide, which can be accessed using the shortcut icon

on the desktop.

Place your original(s).

& “Placing Originals” on page 8

Select Scan from the Home menu.

Select a scan menu items.

Press the x buttons to start scanning.

Note:

For more information on other scan functions and the scan mode menu list, see the PDF User’s Guide.

Your scanned image is saved.

Faxing

Introducing FAX Utility

FAX Utility is a software capable of transmitting data such as documents, drawings, and tables created using a word processing or spreadsheet application directly by fax, without printing. In addition, this utility has a function to save a received fax as a PDF file on a computer. This enables you to check the data without printing it and print only the data that you want to print. Use the following procedure to run the utility.

Windows

Click the start button (Windows 7 and Vista) or click

Start (Windows XP), point to All Programs, select Epson Software, and then click FAX Utility.

Mac OS X Click System Preference, click Print & Fax or Print & Scan, and then select FAX (your printer) from Printer.

Then click as follows; Mac OS X 10.6.x, 10.7.x: Option & Supplies - Utility -

Open Printer Utility Mac OS X 10.5.x: Open Print Queue - Utility

Note:

For more details, see the online help for FAX Utility.

If you select Scan to PC, select a computer.

If you select Scan to Memory Card, make settings such as the scan format and 2-sided settings.

Connecting to a Phone Line

About a phone cable

Use a phone cable with the following interface specification.

Page 14

Basic Guide

Faxing

❏ RJ-11 Phone Line

❏ RJ-11 Telephone set connection

Depending on the area, a phone cable may be included with the product. If so, use that cable.

Using the phone line for fax only

Connect a phone cable leading from a telephone

wall jack to the LINE port.

Make sure Auto Answer is set to On.

& “Receiving Faxes” on page 14

Sharing line with phone device

Connect a phone cable leading from a telephone

wall jack to the LINE port.

Remove the cap.

Important:

If you do not connect an external telephone to the product, make sure you turn on auto answer. Otherwise, you cannot receive faxes.

Page 15

Basic Guide

Faxing

Connect a phone or answering machine to the

EXT. port.

Note:

See the PDF User’s Guide for other connection methods.

Checking the fax connection

You can check whether the product is ready to send or receive faxes.

Load plain paper in the cassette.

& “Loading Paper into the Paper Cassette” on page 6

Note:

If your product is equipped with two cassettes, load paper in cassette 1. If you have changed the Paper Source setting (Setup > Fax Settings > Receive Settings > Paper Source), load paper in the cassette you specified.

Enter Setup mode from the Home menu.

Select Fax Settings.

Select Check Fax Connection.

Press one of the x buttons to print the report.

Note:

If an errors are reported, try the solutions in the report.

Setting Up Fax Features

Setting up speed dial entries

You can create a speed dial list allowing you to select fax recipient numbers quickly when faxing. Up to 100 combined speed dial and group dial entries can be registered.

Enter Fax mode from the Home menu.

Press or select Contacts.

Select Edit Contacts.

Select Speed Dial Setup. You see the available

speed dial entry numbers.

Select the speed dial entry number that you want

to register. You can register up to 100 entries.

Use the numeric keypad to enter a phone

number. You can enter up to 64 digits.

Note:

A hyphen ("-") causes a slight pause when dialing. Only include it in phone numbers when a pause is necessary. Spaces entered between numbers are ignored when dialing.

Enter a name to identify the speed dial entry. You

can enter up to 30 characters.

Select Done to register the name.

Setting up group dial entries

You can add speed dial entries to a group, allowing you to send a fax to multiple recipients at the same time. Up to 99 combined speed dial and group dial entries can be entered.

Enter Fax mode from the Home menu.

Press or select Contacts.

Page 16

Basic Guide

Faxing

Select Edit Contacts.

Select Group Dial Setup. You see the available

group dial entry numbers.

Select the group dial entry number that you want

to register.

Enter a name to identify the group dial entry. You

can enter up to 30 characters.

Select Done to register the name.

Select a speed dial entry that you want to register

in the group dial list.

Repeat step 8 to add other speed dial entries to the

group dial list. You can register up to 99 speed dial entries in a group dial.

Press OK to finish creating a group dial list.

Sending Faxes

Place your original in the Automatic Document

Feeder or on the scanner glass. & “Placing Originals” on page 8

Enter Fax mode from the Home menu.

Use the keys on the numeric keypad to enter the

fax number. You can enter up to 64 digits.

Note:

❏ To display the last fax number you used, press

❏ Press d and make the send settings. To scan and fax

❏ Make sure you have entered the header information.

or Redial.

both sides of your original, select 2-Sided Faxing, On, and then load the original in the Automatic Document Feeder. Depending on the model, you can also make the settings by selecting Send Settings.

Some fax machines automatically reject incoming faxes that do not include header information.

Press x (color) or x (B&W) to start sending a

color or monochrome fax.

Note:

If the fax number is busy or there is some problem, this product redials after one minute. Press Redial to redial immediately.

Receiving Faxes

Follow the instructions to make settings to receive faxes automatically.

Note:

❏ Depending on the Fax Output settings, the received

fax is saved as a data or printed.

❏ If Fax Output is set to Save, the received fax data is

automatically saved as data, and you can skip step

Load plain paper in the cassette.

& “Loading Paper into the Paper Cassette” on page 6

Note:

If your product is equipped with two cassettes, make

Paper Source settings. Setup > Fax Settings > Receive Settings > Paper Source

If you want to print a large quantity of faxes in a single batch, load plain paper in both cassettes and set Paper Source to Cassette 1>Cassette 2.

Make sure Auto Answer is set to On.

Setup > Fax Settings > Receive Settings > Auto Answer > On

Note:

❏ When an answering machine is connected directly

to this product, make sure you set Rings to Answer correctly using the following procedure.

❏ Depending on the region, Rings to Answer may be

unavailable.

❏ For more information on receiving faxes manually,

see the PDF User’s Guide.

Enter Setup mode from the Home menu.

Page 17

Basic Guide

More Functions

Select Fax Settings.

Select Communication.

Select Rings to Answer.

Select the number of rings.

Important:

Select more rings than needed for the answering machine to pick up. If it is set to pick up on the fourth ring, set the product to pick up on the fifth ring or later. Otherwise the answering machine cannot receive voice calls.

Note:

When you receive a call and the other party is a fax, the product receives the fax automatically even if the answering machine picks up the call. If you pick up the phone, wait until the LCD screen displays a message saying that a connection has been made before you hang up. If the other party is a caller, the phone can be used as normal or a message can be left on the answering machine.

Printing Reports

Load plain paper in the cassette.

& “Loading Paper into the Paper Cassette” on page 6

Note:

If your product is equipped with two cassettes, make

Paper Source settings. Setup > Fax Settings > Receive Settings > Paper Source

Enter Fax mode from the Home menu.

If Advanced Options is displayed on the LCD

screen, select Advanced Options. If it is not displayed, press d.

Select Fax Report.

Select the item you want to print.

Note: Only Fax Log can be viewed on the screen.

Press one of the x buttons to print the report you

selected.

Note:

For more information on other fax functions and the fax mode menu list, see the PDF User’s Guide.

Follow the instructions below to print a fax report.

More Functions

More Functions provides you with many special menus that make printing easy and fun! For more details, select More Functions, select each menu, and then follow the instructions on the LCD screen.

Menu Functions

ID Card Copy

Yo u ca n co p y b o th s id e s of an I D c a rd a t th e same time.

Page 18

Basic Guide

Replacing Ink Cartridges

Menu Functions

Print Photos

You can print photos stored on a memory card or an external USB device without using a computer. You can also reduce and enlarge your photos, and adjust the photo quality.

Copy/Restore Photos

Photo Layout Sheet

Print Ruled Papers

Replacing Ink Cartridges

Safety instructions

❏ Keep ink cartridges out of the reach of children.

You can make faithful copies of your originals. If your original photo is faded, you can restore color to bring it back to life.

You can print your photos on a memory card in various layouts.

You can print ruled paper or graph paper with or without a photo set as the background.

❏ Be careful when you handle used ink cartridges, as

there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets into your mouth, spit it out immediately and see a doctor right away.

Page 19

Basic Guide

Replacing Ink Cartridges

Precautions

❏ Epson recommends the use of genuine Epson ink

cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior. Information about non-genuine ink levels may not be displayed.

❏ Do not shake ink cartridges too vigorously;

otherwise ink may leak from the cartridge.

❏ To maintain optimum print head performance,

some ink is consumed from some cartridges not only during printing but also during maintenance operations such as ink cartridge replacement and print head cleaning.

❏ If you need to remove an ink cartridge temporarily,

be sure to protect the ink supply area from dirt and dust. Store the ink cartridge in the same environment as the product. When storing the cartridge, be sure that its label identifying the color of the ink cartridge is facing upward. Do not store ink cartridges upside down.

❏ For maximum ink efficiency, only remove an ink

cartridge when you are ready to replace it. Ink cartridges with low ink status may not be used when reinserted.

Replacing an ink cartridge

Open the scanner unit. The ink cartridge holder

moves to the ink cartridge replacement position.

Important:

❏ Do not move the ink cartridge holder by hand;

otherwise, you may damage the product.

❏ Do not lift up the scanner unit when the

document cover is open.

❏ Do not open the ink cartridge package until you are

ready to install it in the product. The cartridge is vacuum packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal printing may not be possible.

❏ Install all ink cartridges; otherwise, you cannot

print.

Note:

If the ink cartridge holder does not move to the ink cartridge replacement position, follow the instruction below.

Home > Setup > Maintenance > Ink Cartridge Replacement

Page 20

Basic Guide

Replacing Ink Cartridges

Open the ink cartridge cover.

Pinch and remove the ink cartridge.

Note:

❏ The illustration shows replacement of the black ink

cartridge. Replace the cartridge appropriate to your situation.

❏ Removed ink cartridges may have ink around the

ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges.

Remove only the yellow tape.

Important:

❏ You must remove the yellow tape from the

cartridge before installing it; otherwise, print quality may decline or you may not be able to print.

❏ If you have installed an ink cartridge without

removing the yellow tape, take the cartridge out of the product, remove the yellow tape, and then reinstall it.

❏ Do not remove the transparent seal from the

bottom of the cartridge; otherwise, the cartridge may become unusable.

❏ Do not remove or tear the label on the

cartridge; otherwise, ink will leak.

Insert the cartridge and press it until it clicks.

Gently shake new replacement cartridges four or

five times and remove the replacement ink cartridge from its package.

Page 21

Basic Guide

Basic Troubleshooting

Close the ink cartridge cover.

Close the scanner unit slowly. Ink charging

starts.

Note:

❏ The power light continues to flash while the product

is charging ink. Do not turn off the product during ink charging. If the ink charging is incomplete, you may not be able to print.

❏ If you had to replace an ink cartridge during

copying, to ensure copy quality after ink charging is finished, cancel the job that is copying and start again from placing the originals.

Ink cartridge replacement is complete. The product will return to its previous status.

Basic Troubleshooting

Error Messages

This section describes the meaning of messages displayed on the LCD screen.

Error Messages Solutions

Paper out or Paper jam

Printer error. Turn the power off and on again. For details, see your documentation.

Communication error. Check if a computer is connected. Make sure the computer is connected correctly. If the error

The maintenance box is nearing the end of its service life. Replace maintenance box before the end its service life.

The maintenance box is at the end of its service life. You need to replace it.

A printer’s ink pad is nearing the end of its service life. Please contact Epson Support.

A printer’s ink pad is at the end of its service life. Please contact Epson Support.

& See “Paper Jams” on page 20

Turn the product off and then back on. Make sure that no paper is still in the product. If the error message still appears, contact Epson support.

messages still appears, make sure that scanning software is installed on your computer and that the software settings are correct.

For more details, see the PDF User’s Guide.

When the maintenance box is full, the product stops and you need to replace the maintenance box to continue printing.

Replace the maintenance box.

Press x button to resume printing. The message will be displayed until the ink pad is replaced. Contact Epson support to replace ink pads before the end of their service life. When the ink pads are saturated, the product stops and Epson support is required to continue printing.

Contact Epson support to replace ink pads.

Page 22

Basic Guide

Basic Troubleshooting

Error Messages Solutions

No dial tone detected. Run Check Fax Connection under Fax Settings in Setup menu.

Combination of the IP address and the subnet mask is invalid. See your documentation.

Recovery Mode The firmware update has failed. You will need to re-attempt the

Make sure the phone cable is connected correctly and the phone line works.

& See “Connecting to a Phone Line” on page 11

If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection. Select Fax Settings > Communication > Dial Tone Detection >Off.

Refer the online Network Guide.

firmware update. Ready a USB cable and visit your local Epson website for further instructions.

Paper Jams

Caution:

Never touch the buttons on the control panel while your hand is inside the product.

Note:

❏ Cancel the print job if prompted by a message from

the LCD screen or the printer driver.

❏ After you have removed the jammed paper, press the

button indicated in the LCD screen.

Removing jammed paper from the rear cover

Pull out the rear cover.

Carefully remove the jammed paper.

Page 23

Basic Guide

Open the rear cover.

Carefully remove the jammed paper.

Basic Troubleshooting

Removing jammed paper from inside the product

Carefully remove the jammed paper.

Open the scanner unit.

Reattach the rear cover.

Important:

Do not lift up the scanner unit when the document cover is open.

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Basic Guide

Basic Troubleshooting

Remove all of the paper inside, including any

torn pieces.

Important:

Do not touch the flat white cable connected to the cartridge holder.

Note:

If you cannot pull out the cassette, unplug the power cord from the product and the electrical outlet. Unplug all other cables from the product. Carefully stand the product on its side as shown below and carefully pull out the cassette.

Remove the jammed paper from the cassette.

Carefully remove any paper jammed inside the

product.

Close the scanner unit slowly.

Removing jammed paper from the paper cassette

Pull out the paper cassette.

Align the edges of the paper.

Keep the cassette flat and slowly and carefully

reinsert it all the way into the product.

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Basic Guide

Basic Troubleshooting

Removing jammed paper from the Automatic Document Feeder (ADF)

Remove the stack of paper from the ADF input

tray.

Open the ADF cover.

Important:

Make sure you open the ADF cover before removing jammed paper. If you do not open the cover, the product may be damaged.

Carefully remove the jammed paper.

Open the document cover.

Carefully remove the jammed paper.

Close the document cover.

Close the ADF cover.

Raise the ADF input tray.

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Basic Guide

Where To Get Help

Carefully remove the jammed paper.

Return the ADF input tray to its original

position.

Print Quality Help

If you see banding (light lines), missing colors, or any other quality problems in your printouts, try the following solutions.

❏ Make sure you have loaded the paper and place your

original correctly. & “Loading Paper into the Paper Cassette” on page 6 & “Placing Originals” on page 8

Faxing Help

❏ Make sure the phone cable is connected correctly

and check that the phone line works. You can check the line status by using the Check Fax Connection function. & “Connecting to a Phone Line” on page 11

❏ If the fax did not send, make sure that the recipient’s

fax machine is turned on and working.

❏ If this product is not connected to a phone and you

want to receive faxes automatically, make sure you turn on auto answer. & “Receiving Faxes” on page 14

Note:

For more solutions to faxing problems, see the online User’s Guide.

Where To Get Help

Technical Support Web Site

❏ Check the paper size settings and the paper type

settings. & “Selecting Paper” on page 5

❏ The print head may be clogged. Perform a nozzle

check first and then clean the print head. Setup > Maintenance > Nozzle Check

(a) OK (b) Needs a head cleaning

Epson’s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at:

http://support.epson.net/ http://www.epson.eu/Support (Europe)

If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at:

http://www.epson.com http://www.epson.eu/Support (Europe)

Then, select the support section of your local Epson Web site.

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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this product. Epson is not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON

® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR

VISION is a trademark of Seiko Epson Corporation.

SDXC Logo is a trademark of SD-3C, LLC.

Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, Memory Stick Micro, and MagicGate Memory Stick Duo are trademarks of Sony Corporation.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

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