Describes interfaces, connectors, and character code tables.
Describes how to control the printer and necessary information
when you develop applications.
Describes setup and installation of the product and peripherals.
Describes how to handle the product.
Describes features and general specifications for the product.
Technical Reference Guide
Product Overview
Setup
Application Development Information
Handling
Appendix
M00045002
Rev. B
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained
herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
Trademarks
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation in Japan and other
countries/regions.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
ESC/POS® Command System
EPSON ESC/POS is a proprietary POS printer command system that includes patented or patentpending commands. ESC/POS is compatible with most EPSON POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It
comprises a set of highly functional and efficient commands and also offers the flexibility to easily make
future upgrades.
2
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of
data.
CAUTION
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.
3
Warnings
WARNING
To avoid risk of electric shock, do not set up this product or handle cables during a
thunderstorm
Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
Handle the power cable with care.
Improper handling may lead to fire or electric shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on top of the cable.
Avoid excessive bending, twisting, and pulling.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the plug all the way in.
Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself.
Improper repair work can be dangerous.
Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.
If you open the DIP switch cover, be sure to close the cover and tighten the screw
after adjusting the DIP switch.
Using this product with the cover open may cause fire or electric shock.
Do not use aerosol sprayers containing flammable gas inside or around this
product.
Doing so may cause fire.
4
Cautions
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
CAUTION
Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this
product.
Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter:
When you remove printed paper.
When you perform other operations, such as loading/replacing roll paper.
Do not open the roll paper cover without taking the necessary precautions, as this
can result in injury from the autocutter fixed blade.
To ensure safety, unplug this product before leaving it unused for an extended
period.
Restriction of Use
When this product is used for applications requiring high reliability/safety, s uch as
transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention
devices; various safety devices; or functional/precision devi
ces, you should use this product
only after giving consideration to including fail-safes and redundancies into your design to
maintain safety and total system reliability. B e c a use this product was not intended for use in
applications requiring extremely high reliability/safety, such as aerospace equipment, main
communication equipment, nuclear power control equipment, or medical equipment related to
direct medical care, etc., please make your own judgement on this product's suitability after a
full evalu
ation.
5
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of
systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Appendix
Product Overview
Setup
Application Development Information
Handling
Specifications of Interfaces and Connectors
Character Code Tables
6
Contents
■ For Safety...............................................................................................................................3
Key to Symbols ....................................................................................................................................... 3
Warnings ................................................................................................................................................. 4
Cautions.................................................................................................................................................. 5
■ Restriction of Use ..................................................................................................................5
■ About this Manual ................................................................................................................6
Aim of the Manual................................................................................................................................. 6
Manual Content .................................................................................................................................... 6
Product Overview ........................................................................11
■ Features...............................................................................................................................11
■ Product Configurations ......................................................................................................12
Interfaces.............................................................................................................................................. 12
Colors .................................................................................................................................................... 12
Accessories........................................................................................................................................... 12
■ Part Names and Functions.................................................................................................13
Power Switch ........................................................................................................................................ 13
Control Panel ....................................................................................................................................... 14
Connectors........................................................................................................................................... 15
Offline .................................................................................................................................................... 15
■ Error Status...........................................................................................................................16
Printer Errors .......................................................................................................................................... 16
Unrecoverable Errors ........................................................................................................................... 17
Data Receive Error (Only with the Serial Interface Models) ........................................................... 17
■ Power-Saving Mode ...........................................................................................................18
Sleep 1 & Sleep 2 ................................................................................................................................. 18
Sleep 3 .................................................................................................................................................. 19
■ NV Memory (Non-Volatile Memory) ................................................................................20
Memory Switches................................................................................................................................. 20
Maintenance Counter ........................................................................................................................ 20
■ Product Specifications .......................................................................................................21
Printing Specifications ......................................................................................................................... 22
Paper Specifications............................................................................................................................ 23
Printable Area ...................................................................................................................................... 25
Printing and Cutting Positions............................................................................................................. 26
Black Marks........................................................................................................................................... 27
Electrical Characteristics .................................................................................................................... 28
Reliability............................................................................................................................................... 30
Environmental Conditions................................................................................................................... 30
External Dimensions and Mass ........................................................................................................... 31
7
Power Supply Unit (PS-180) .................................................................................................................. 32
Setup .............................................................................................33
■ Flow of Setup....................................................................................................................... 33
■ Installing the Printer............................................................................................................ 34
Important Notes ...................................................................................................................................34
■ Changing the Paper Width................................................................................................ 34
Setting the Paper Width to 82.5 mm ..................................................................................................35
Setting the Paper Width to 79.5 mm ..................................................................................................36
Setting the Paper Width to 50.8 mm ..................................................................................................37
■ Setting the DIP Switches..................................................................................................... 38
Setting Procedure................................................................................................................................. 38
For Serial Interface................................................................................................................................ 40
For USB Interface................................................................................................................................... 41
For Ethernet Interface ..........................................................................................................................41
■ Connecting the Printer to the Host Computer................................................................. 42
For Serial Interface................................................................................................................................ 42
For USB Interface................................................................................................................................... 43
For Ethernet Interface ..........................................................................................................................44
■ Connecting the Power Supply Unit (PS-180).................................................................... 45
Connecting the Power Supply Unit .................................................................................................... 45
■ Setting the Memory Switches............................................................................................ 47
Functions ...............................................................................................................................................48
Application Development Information ......................................53
■ How to Control the Printer.................................................................................................. 53
EPSON Advanced Printer Driver (APD)......................................................................................53
ESC/POS Commands ...........................................................................................................................53
■ Software and Manuals....................................................................................................... 54
How to Get Drivers, Manuals, and the Utility.....................................................................................54
Printer Driver ..........................................................................................................................................54
Utilities ....................................................................................................................................................54
■ Self-Test Mode .................................................................................................................... 55
Starting the Self-Test .............................................................................................................................55
8
Handling .......................................................................................57
■ Usage Precautions..............................................................................................................57
■ Installing and Replacing Paper.........................................................................................58
Installing Paper..................................................................................................................................... 58
Replacing Paper.................................................................................................................................. 59
■ Removing Jammed Paper.................................................................................................61
■ Cleaning the Printer............................................................................................................63
Cleaning the Printer Case .................................................................................................................. 63
Cleaning the Thermal Head ............................................................................................................... 63
■ Preparing for Transport .......................................................................................................65
Appendix......................................................................................67
■ Specifications of Interfaces and Connectors ..................................................................67
RS-232 Serial Interface......................................................................................................................... 67
10BASE-T/100BASE-TX Ethernet Interface........................................................................................... 70
USB (Universal Serial Bus) Interface .................................................................................................... 72
■ Character Code Tables......................................................................................................73
Common to All Pages ......................................................................................................................... 73
Page 0 [PC437: USA, Standard Europe]............................................................................................74
Page 1 (Katakana) .............................................................................................................................. 75
Page 2 (PC850: Multilingual) .............................................................................................................. 76
Page 3 (PC860: Portuguese)............................................................................................................... 77
Page 4 (PC863: Canadian-French)................................................................................................... 78
Page 5 (PC865: Nordic) ...................................................................................................................... 79
Page 11 (PC851: Greek) ..................................................................................................................... 80
Page 12 (PC853: Turkish) ..................................................................................................................... 81
Page 13 (PC857: Turkish) ..................................................................................................................... 82
Page 14 (PC737: Greek) .........................................................................................................
Page 15 (ISO8859-7: Greek) ............................................................................................................... 84
Page 16 (WPC1252)............................................................................................................................. 85
Page 17 (PC866: Cyrillic #2)................................................................................................................ 86
Page 18 (PC852: Latin2)...................................................................................................................... 87
Page 19 (PC858: Euro)......................................................................................................................... 88
Page 20 (KU42: Thai)............................................................................................................................ 89
Page 21 (TIS11: Thai) ............................................................................................................................ 90
Page 26 (TIS18: Thai) ............................................................................................................................ 91
Page 30 (TCVN-3: Vietnamese) ......................................................................................................... 92
Page 31 (TCVN-3: Vietnamese) ......................................................................................................... 93
Page 32 (PC720: Arabic) .................................................................................................................... 94
Page 33 (WPC775: Baltic Rim)............................................................................................................ 95
Page 34 (PC855: Cyrillic)..................................................................................................................... 96
Page 35 (PC861: Icelandic)................................................................................................................ 97
Page 36 (PC862: Hebrew) ........................................................................................................
............ 83
.......... 98
9
Page 37 (PC864: Arabic).....................................................................................................................99
Page 38 (PC869: Greek)....................................................................................................................100
Page 39 (ISO8859-2: Latin2)...............................................................................................................101
Page 40 (ISO8859-15: Latin9).............................................................................................................102
Page 41 (PC1098: Farsi) ..................................................................................................................... 103
Page 42 (PC1118: Lithuanian)........................................................................................................... 104
Page 43 (PC1119: Lithuanian)........................................................................................................... 105
Page 44 (PC1125: Ukrainian)............................................................................................................. 106
Page 45 (WPC1250: Latin 2)..............................................................................................................107
Page 46 (WPC1251: Cyrillic) ....................................................................................................
Page 47 (WPC1253: Greek)...............................................................................................................109
Page 48 (WPC1254: Turkish) ..............................................................................................................110
Page 49 (WPC1255: Hebrew)............................................................................................................111
Page 50 (WPC1256: Arabic)..............................................................................................................112
Page 51 (WPC1257: Baltic Rim) ........................................................................................................113
Page 52 (WPC1258: Vietnamese) ....................................................................................................114
Page 53 (KZ1048: Kazakhstan).......................................................................................................... 115
Page 255 (User-Defined Page)..........................................................................................................116
International Character Sets .............................................................................................................117
..........108
10
Product Overview
This chapter describes features and specifications of the product.
Features
The TM-L500A Ticket is a high-speed compact printer suited for issuing tickets.
The features are as follows:
Printing
Chapter 1 Product Overview
•High speed printing: Max. 250 mm/s {9.84"/s}
•Selection of 4 paper widths — 50.8 mm {2.00"}, 54.0 mm {2.13"}, 79.5 mm {3.13"}, and 82.5 mm
{3.24"}
•Auto printing position adjustment
Handling
•Compact body for flexible installation locations
•High-speed autocutter
•An optional paper supply device
Software
•Command protocol based on the ESC/POS Proprietary Command System
•Windows printer driver
•Bar code and two-dimensional symbol printing is possible.
•Maintenance counter
1
Environment
ENERGY STAR qualified.
11
Product Configurations
Interfaces
•Serial (9 Pin D-Sub) UB + USB interface model
•Ethernet interface model
Colors
EDG (Epson Dark Gray)
Accessories
Included
•AC adapter (Model: PS-180)
•Cable hook
• User’s manual
Options
•Paper supply (Model: SU-RPL500/RPL500B)
•Interface boards (UB-U500/UB-E500)
These optional interface boards are only for the TM-L500A. Never use them with other
Epson printers. Also, never use other interface boards with the TM-L500A.
12
Part Names and Functions
Control panel
Manual cutter
Platen cover
Power switch
Cover open lever
Paper loading cover
Chapter 1 Product Overview
1
Power Switch
Turns the printer on or off. The marks on the switch: ( : OFF/ : ON)
Before turning on the printer soon after turning it off, make sure the LEDs on the control
panel are off.
Before turning the printer off, it is recommended to send a power-off command to the
printer. If you use the power-off sequence, the latest maintenance counter values are
saved. (Maintenance counter values are usually saved every two minutes.)
For detailed information about ESC/POS commands, see the ESC/POS Application
Programming Guide.
13
Control Panel
Power LED (Green)
•Lights when the power supply is on.
•Goes out when the power supply is turned off, or the printer is in the power-saving mode
(sleep 3).
On Line LED (Green)
•Lights when the printer is online.
•Goes out when the printer is offline (For details about offline, see "Offline" on page 15.) or in
the power-saving mode (sleep 3).
Error LED (Orange)
•Lights when the paper loading cover or the platen frame is open.
•Flashes when an error occurs. (For details about the flash codes, see "Error Status" on page 16.)
•Goes out during regular operation or the power-saving mode (sleep 3).
Paper LED (Orange)
•Lights when paper is out.
•Goes out when paper is loaded, or the printer is in the power-saving mode (sleep 3).
•Flashes in self-test printing standby state or autoloading standby state.
Unload () button
Holding down this button for 1 second or more feeds paper backward until the paper can be
removed from the back of the printer.
For information about the power-saving mode, see "Power-Saving Mode" on page 18.
14
Chapter 1 Product Overview
Power supply connector
Serial (9-Pin D-
USB
Ethernet
Interface connectors
Connectors
All cables are connected to the connector panel on the lower rear of the printer.
•Interface connector: Connects the printer with the host computer interface.
The interface type differs depending on the model. (See
"Interfaces" on page 12.)
1
•Power supply connector: Connects the power supply unit.
For details on how to connect the interface connector and the power supply connector, see
"Connecting the Printer to the Host Computer" on page 42 and "Connecting the Power
Supply Unit (PS-180)" on page 45.
Offline
The printer automatically goes offline under the following conditions:
•During power on (including resetting with the interface) until the printer is ready
•During the self-test
•When a fatal error has occurred
15
Error Status
Approx.
320 ms
When an error occurs, the printer stops operating, the Error LED or Paper LED lights or flashes,
and the buzzer beeps (only when the buzzer function is enabled). If the error is a fatal one, the
printer goes offline.
Printer Errors
Printing is no longer possible when printer errors occur. They can be recovered easily, as
described below.
Error LED flash code
Error Error description
Recovery measure
Print head/Moto r
temperature
error
Autocutter error Autocutting failed. Open the platen frame,
Platen frame
open (including
while printing)
Paper loading
cover open
Paper out Paper out sensor is in
Paper jam Paper jam sensor has
The temperature of
the print head is
extremely high.
Platen frame is open. Remove the paper in the
Paper loading cover is
open.
the status of paper
not present.
detected a paper
jam.
(Note: Paper LED comes
on when paper is out.)
Recovers automatically
when the print head/
motor cools.
remove the foreign
object, and then load the
appropriate paper. Or
send an error recovery
command.
paper path, and then
load the appropriate
paper.
Close the paper loading
cover.
Remove the paper in the
paper path, and then
load the appropriate
paper.
Remove the paper
wrapped around the
platen, and then load the
appropriate paper.
16
When an Autocutter error occurs, do not turn the printer power off. If the printer power is
turned off in occurring Autocutter error, the print starting position of the first sheet
immediately after the printer power is turned on is placed on the wrong position.
Chapter 1 Product Overview
Approx. 4800 ms
Approx.
320 ms
Unrecoverable Errors
Printing is no longer possible when unrecoverable errors occur. The p rinter must be repaired.
Turn off the power immediately when unrecoverable errors occur.
CAUTION
Error LED flash code
Error Error description
R/W error in memory After R/W checking, the printer does not
work correctly.
High voltage error The power supply voltage is extremely
high.
Low voltage error The power supply voltage is extremely low.
CPU execution error The CPU executes an incorrect address.
Internal circuit
connection error
The connection of internal circuit is not
correct.
Data Receive Error (Only with the Serial Interface Models)
If any of the following errors occurs during serial interface communication, the printer prints “?”
or ignores the data.
•Parity error
•Framing error
•Overrun error
1
17
Power-Saving Mode
The TM-L500A Ticket has the power-saving mode function to reduce the power consumption.
There are 3 statuses, sleeps 1, 2, and 3 in the power-saving mode.
For the power consumption during standby in each sleep mode, see "Electrical
Characteristics" on page 28.
Sleep 1 & Sleep 2
Yo u can set the statuses, Sleeps 1 & 2 to any of the 3 patterns in the table below with the memory
switch.
• Sleep 1: The printer enters this mode 10 seconds after entering standby status.
• Sleep 2: The printer enters this mode 5 minutes after entering standby status.
Patterns for sleep 1 and sleep2 Status LEDs brightness
No power saving — Bright
Pattern 1 (initial setting) Normal Bright
Sleep 1 Dim
Sleep 2 Dim
Pattern 2 Normal Bright
Sleep 1 Dim
Pattern 3 Normal Bright
Sleep 1 Bright
Sleep 2 Bright
Standby status is a status when no processing is being performed for printing or
communication, and the cover is closed.
When printing data is received, it is printed immediately.
For details on how to set the memory switch, see "Setting the Memory Switches" on
page 47.
18
Chapter 1 Product Overview
Sleep 3
When Sleep 3 is enabled with the memory switch, the printer enters this mode 4 hours after
entering standby status.
During Sleep 3, the LEDs are off, and no operation is available.
The printer recovers to the normal status when you perform any of the following;
•Push one of the panel buttons.
•Turn t
he printer power off, and turn it back on. (Turn the printer power on after 3 seconds or
more have passed.)
1
19
NV Memory (Non-Volatile Memory)
The printer's NV memory stores data even after the printer power is turned off. NV memory
contains the following memory areas for the user:
•Memory switches
•Maintenance counter
As a guide when you program applications, NV memory should be rewritten 10 or fewer
times a day.
Memory Switches
With the memory switches, which are software switches for the printer, you can configure
various settings of the printer.
For information about the memory switches see "Setting the Memory Switches" on page 47.
Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of MICR
readings, the number of autocuts, and printer operation time after the printer starts working, is
automatically stored in NV memory. You can read or reset the information with the TM-L500A
Utility, the Status API of the APD, or OPOS ADK to use it for periodical checks or part
Ticket
replacement.
20
Chapter 1 Product Overview
Product Specifications
Printing method Thermal line printing
Dot density 203 dpi × 203 dpi
Printing direction Unidirectional with friction feed
Paper width 50.8 mm {2.00"}, 54.0 mm {2.13"}(default), 79.5 mm {3.13"},
82.5 mm {3.24"}
Number of characters Alphanumeric characters: 95
Extended graphics: 128 × 43 pages
International characters: 16 character sets
Character structure Font A: 12 × 24 (including horizontal 2-dot spacing)
Font B: 9 × 17 (including horizontal 2-dot spacing)
Cutting type Full cut
Interfaces Serial (RS-232), USB (2.0 Full-speed),
Ethernet (10BASE-T/100BASE-TX)
Receive buffer 4 KB
Bar code/two-dimensional symbol
printing
Power supply Epson PS-180 (Model: M159B)
Overall dimensions (H × W × D) 122 × 156 × 230 mm {4.80 × 6.14 × 9.06"}
Weight (mass) Approx. 2.8 kg {6.2 lb}
dpi: dots per inch cpi: characters per inch
Two-dimensional symbols (PDF417, QR code, Maxi-
Code, GS1-DataBar)
Bar codes (UPC-A, UPC-E, EAN 13, EAN 8, Code 39,
Interleaved 2 of 5, CODABAR, Code 128, GS1-128, GS1DataBar)
CompositSymbology
1
21
Printing Specifications
Printing method Thermal line printing
Dot density 203 dpi × 203 dpi
Printing direction Unidirectional with friction feed
Paper width 50.8 mm {2.00"}, 54.0 mm {2.13"}(default), 79.5 mm {3.13"},
82.5 mm {3.24"}
Printing width 50.8 mm printing 48.0 mm (1.89"), 384 dots
54.0 mm printing 51.0 mm (2.01"), 408 dots
79.5 mm printing 77.0 mm (3.03"), 616 dots
82.5 mm printing 80.0 mm (3.15"), 640 dots
Maximum printing speed
Text printing 250 mm/s {9.84"/s}
Bar code/2-dimensional symbol printing 126 mm/s {4.96"/s}
Note: The printing speeds listed above are the values when the printer prints with the standard print density
level at 24V and 25°C {77°F}.
When changing the paper width, you need to remove or move the paper guides. To
change the paper width, see "Changing the Paper Width" on page 34.
Because some parts of the print head contact the platen and they may become worn out
in narrower paper width printing, once you use the printer in narrower paper width
printing, you cannot change it back to wider one.
Printing speed can be changed with the memory switch. (See "Setting the Memory
Switches" on page 47.)
Printing speed may be slower, depending on such items as the data transmission speed.
22
Paper Specifications
Type Thermal paper
Form Fanfold paper, Roll paper
(The chromogenic side must face outside.)
Width 50.8 mm ± 0.5 mm {2.00" ± 0.02"}
54.0 mm ± 0.5 mm {2.13" ± 0.02"}
79.5 mm ± 0.5 mm {3.13" ± 0.02"}
82.5 mm ± 0.5 mm {3.25" ± 0.02"}
Minimum length Fanfold paper: 40 mm {1.57"}
Roll paper: 30 mm {1.18"}
Length detection Optical hole detection, Black mark detection
(Roll paper without holes or black marks is also supported.)
Thickness 75 to 200 µm
Chapter 1 Product Overview
1
Roll paper diameter 184.2 mm {7.25"} maximum
Roll paper inside core 76.2 mm {3.00"}, 25.4 mm {1.00"})
Paper must not be pasted to the roll paper spool.
If preprinted thermal paper is used, sticking (a problem of the thermal head sticking to
the surface of the thermal paper during printing) may occur, causing faulty printing and
other problems. Preprinting may also cause drop in the print density.
Reflection rate of black marks must be 10% or less, and that of the areas without black
marks must be 75% or more.
Carefully design the print layout so that the printing position is away from the perforated
line.
For good print quality, s et the media type, print density, a nd print speed, depending on the
original paper number, as shown in the table below. They can be changed with the memory
switch. For information about the memory switches see "Setting the Memory Switches" on page
47.
Recommended
Specified original
paper types
Manufacturer Media type
Print density
Print speed
(mm/s)
POS thermal paper
TF11KS-ET NIPPON PAPER INDUSTRIES Type 4 07 250*
PD160R OJI PAPER MFG Type 4 07 250*
23
Ticket paper
Resiste 400-7.0 Appleton Type 2 04 150
Resiste 400-5.3 Appleton Type 2 01 150
Resiste 800-5.3 Appleton Type 2 01 150
Resiste 800-4.5 Appleton Type 1 03 150
Resiste 500-7.6 Appleton Type 1 05 150
P354 Kanzaki Specialty Papers Type 1 01 150
ST-5 Kanzaki Specialty Papers Type 2 04 150
KT-300 Kanzaki Specialty Papers Type 2 01 150
TF1767 Mitsubisi HiTec Type 2 03 150
T1733 Mitsubisi HiTec Type 2 03 150
KL615 s B+ Kanzan Type 1 01 150
PolyTherm 300-3.0 Appleton Type 3 02 200
PolyTherm 300-4.1 Appleton Type 3 01 200
PolyTherm 500-4.1 Appleton Type 2 02 200
Resiste 190-3.2 Appleton Type 3 05 200
KPT 3370 Kanzaki Specialty Papers Type 2 04 200
KPT 33100 Kanzaki Specialty Papers Type 3 04 200
KLS46 Kanzan Type 3 01 200
AL60KT-S Jujo Thermal Oy Type 1 06 200
140LES RICOH Type 2 05 200
150LCS-B RICOH Type 2 05 200
*: Roll paper diameter 152.4 mm {6.00"} maximum or fanfold
24
Printable Area
50.8 mm {2.00"} ± 0.5 mm
48.0 mm {1.89
"} (384 dots)1.25 mm {0.049"}
1.55 mm {0.061
"}
Dot no.1
Dot no.384
54.0 mm {2.13"} ± 0.5 mm
51.0 mm {2.01
"} (408 dots)1.25 mm {0.049"}
1.75 mm {0.069
"}
Dot no.1
Dot no.408
79.5 mm {3.13"} ± 0.5 mm
77.0 mm {3.03
"} (616 dots)
1.25 mm {0.049
"} 1.25 mm {0.049"}
Dot no.1
Dot no.616
50.8 mm paper width printing
Chapter 1 Product Overview
1
54.0 mm paper width printing
79.5 mm paper width printing
25
82.5 mm paper width printing
82.5 mm {3.25"} ± 0.5 mm
80.0 mm {3.15
"} (640 dots)
1.25 mm {0.049
"}
1.25 mm {0.049
"}
Dot no.1
Dot no.640
Autocutter blade position
Approx. 31 mm
Approx.
16 mm
Manual-cutter position
Center of the print dotline
Paper feed direction
The numeric values are typical values.
Printing and Cutting Positions
26
The values above may vary slightly as a result of paper slack or variations in the paper.
Take this into account when setting the cutting position of the autocutter.
When an Autocutter error occurs, do not turn the printer power off. If the printer power is
turned off in occurring Autocutter error, the print starting position of the first sheet
immediately after the printer power is turned on is placed on the wrong position.
Chapter 1 Product Overview
Paper feed direction
Autocutting position
Print starting position
Left on the face
33.6 mm
{1.32"}
17.6 mm
{0.69
"}
Approx.
2 mm
{0.079
"}
7 mm or longer
Center of
black mark sensor
~ +15 mm
~ -100 mm
Black Marks
Black marks are detected on the far left of the back of the paper (non-thermal face).
1
Reflection rate of black marks must be 10% or less, and that of the areas without black
marks must be 75% or more. (Measured with Macbeth density meter PCMII (filter D).)
27
Electrical Characteristics
54 mm paper
Total print width:
408 dots (51.0 mm {2.01"})
82.5 mm paper
Total print width:
640 dots (80.0 mm {3.15"})
Print example
Print density must be 100%
maximum.
Print length 20 mm {0.79"} 20 mm {0.79"}
51 mm
64 mm
Be sure to use the power supply that came with your printer.
WARNING
Power supply Epson power supply PS-180
Rated voltage: 100 to 240V
Rated frequency: 50 to 60Hz
Power consumption during operating
(USB interface, at 23C {73.4F},
normal print density)
If printing is continuously performed with a high ratio, the overcurrent protection may be
activated and result in uneven print density or a low voltage error. Therefore, the printing
length must not exceed the following values when printing with high print ratio.
Print width: Number of dots being energized per one dot line
Mean: Approx. 24.1W (at 230V)
Approx. 24.2W (at 115V)
28
Chapter 1 Product Overview
Power consumption during standby
(at 23C {73.4F}, normal print density)
115V/60Hz Serial I/F Sleep 1 0.6W
Sleep 2 0.6W
Sleep 3 0.3W
Powe r off 0.3W
USB I/F Sleep 1 0.6W
Sleep 2 0.5W
Sleep 3 0.3W
Powe r off 0.3W
Ethernet I/F Sleep 1 2.6W
Sleep 2 2.5W
Sleep 3 0.3W
Powe r off 0.3W
230V/50Hz Serial I/F Sleep 1 0.7W
Sleep 2 0.7W
Sleep 3 0.4W
1
Powe r off 0.4W
USB I/F Sleep 1 0.7W
Sleep 2 0.6W
Sleep 3 0.4W
Powe r off 0.4W
Ethernet I/F Sleep 1 2.7W
Sleep 2 2.7W
Sleep 3 0.4W
Powe r off 0.4W
29
Reliability
4GNCVKXG*WOKFKV[
1RGTCVKPIGPXKTQPOGPV
TCPIG
90
60
80
10
20
40
0
0
10 20 30 40 50
#ODKGPVVGORGTCVWTG=?
[%RH]
34°C {93.2°F}, 80%
40°C {104°F}, 58%
45°C {113°F}, 46%
Life Printer 100 km paper feeding or 5 years, which comes first
Printer mechanism
(After-sales service parts)
MTBF
Print head 60 km
Autocutter 100,000-time autocutting of perforated area of
360,000 hours
(Failure is defined as a random
failure occurring during the time
of the random failure period.)
The life of printer mechanism may vary, depending on the media and printing pattern.
Environmental Conditions
Temperature/
Humidity
Operating 5 to 45°C {41 to 113°F}, 10 to 80% RH
Storage -20 to 50°C {-4 to 122°F}, 10 to 90% RH (except for paper)
thick paper
1000,000-time autocutting of non-perforated paper
30
Acoustic noise (operating) Approximately 57 dB (bystander position) (including autocutting)
Note:
The values above are measured in the Epson evaluation
condition.
Acoustic noise differs depending on the paper used, printing
contents, and the setting values, such as print speed or print
density.
External Dimensions and Mass
•Height: Approximately 122 mm {4.80"}
•Width: Approximately 156 mm {6.14"}
•Depth: Approximately 230 mm {9.06"}
• Mass: Approximately 2.8 kg {6.17 lb}
Chapter 1 Product Overview
82.5
79.5
22.8
54.0
50.8
1
31
Power Supply Unit (PS-180)
[Unit: mm]
136
68
33
Electric
characteristics
Case specifications Dimensions
For Energy Star printers, always use the power supply that came with your printer.
For detailed information about the PS-180, see the instruction manual for the PS-180.
Input conditions Input voltage: AC100V to AC240V
Output conditions Output voltage (rating): DC24V ± 5%
(H × W × D)
Weight Approx. 0.4 kg {14.11 oz} (excluding the AC cable)
Color Black (matte)
Frequency: 50-60 Hz
Input current (rating): 1.3A
Output current (rating): 2.1A
68 × 136 × 33 mm {2.68 × 5.35 × 1.30"}
(excluding projections)
32
Setup
2. Changing the Paper Width (page 34)
6. Setting the Memory Switches (page 47)
4. Connecting the Printer to the Host Computer (page 42)
3. Setting the DIP Switches (page 38)
5. Connecting the Power Supply Unit (PS-180) (page 45)
1. Installing the Printer (page 34)
This chapter describes setup and installation of the product and peripherals.
Flow of Setup
This chapter consists of the following sections, along with the setup flow of the product and
peripherals.
Chapter 2 Setup
2
33
Installing the Printer
ab cd
Important Notes
•The printer must be installed horizontally on a flat surface (not tilted).
•Do not place the printer in dusty locations.
•Do not knock or strike the printer. This may cause printing errors.
•Do not place any liquids or drinks on the printer case.
Changing the Paper Width
The printer is initially set to print on 54.0 mm width paper, but you can change the printer to
print on 82.5 mm, 79.5 mm, or 50.8 mm width paper by removing or moving the paper guides
installed in the printer.
Because some parts of the print head contact the platen and they may become worn out
in narrower paper width printing, once you use the printer in narrower paper width
printing, you cannot change it back to wider one.
When changing the paper width, be sure to change the setting for the paper width with
the customized value. To set the customized value, see "Setting the Memory Switches"
on page 47.
To cha nge the paper width to 82.5 mm, remove the paper guide installed in groove b. (See page
35.)
To cha nge the paper width to 79.5 mm, remove
and install one of them in groove c. (See page 36.)
To cha nge the paper width to 50.8 mm, remove the paper guide installed in groove b, and install
it in groove a. (See page 37.)
the paper guides installed in grooves b and d,
34
Setting the Paper Width to 82.5 mm
Follow the steps below to set the paper width to 82.5 mm.
Make sure the printer is turned off.
1
Open the paper loading cover by pulling up the cover open lever.
2
Chapter 2 Setup
Remove the screw fixing the paper guide installed in groove b to remove
3
the paper guide.
2
35
Setting the Paper Width to 79.5 mm
Follow the steps below to set the paper width to 79.5 mm.
Make sure the printer is turned off.
1
Open the paper loading cover by pulling up the cover open lever.
2
Remove the screws fixing the paper guides installed in grooves b and d
3
to remove the paper guides.
Install one of the removed paper guides in the groove c so that the
4
projections of the paper guide are aligned with the holes along the
groove.
Fix the paper guide with the screw.
5
36
Setting the Paper Width to 50.8 mm
Follow the steps below to set the paper width to 50.8 mm.
Make sure the printer is turned off.
1
Open the paper loading cover by pulling up the cover open lever.
2
Chapter 2 Setup
Remove the screw fixing the paper guides installed in grooves b to
3
remove the paper guide.
Install the removed paper guide in the groove a so that the projection of
4
the paper guide is aligned with the hole along the groove.
2
Fix the paper guide with the screw.
5
37
Setting the DIP Switches
DIP switches
Groove
Hooks
On this printer, you can make various settings with DIP switches.
Functions of the DIP switches differ depending on the interface.
Setting Procedure
Follow the steps below to change the DIP switch settings.
Before you remove the DIP switch cover, turn the printer off.
Otherwise, a short-circuit may cause the printer to malfunction.
CAUTION
DIP switch settings are enabled only when the power is turned on or the printer is reset via
the interface. If the settings are changed after that, the functions will not change.
Make sure the power supply for the printer is turned off.
1
Remove the screw that secures the left case.
2
3
4
Slide the left case to the rear to release the groove and two hooks of the
left case, and remove the left case.
OFF
Set the DIP switches, using the tip of a tool, such as a small screwdriver.
ON
38
Chapter 2 Setup
Groove
Hooks
Holes
Rib
Install the left case and secure it with the screw.
5
Align the groove on top of the left case with the rib of the upper case.
Align the two hooks of the left case with the two holes of the board plate and slide it to the
front.
2
39
For Serial Interface
SW Function ON OFF
1 Reserved (Do not change) Fixed to ON ON
2 Reserved (Do not change) Fixed to OFF OFF
3
Transmission speed selections
4 ON
5 DSR (hardware) reset Enabled Disabled OFF
6 Reserved (Do not change) Fixed to OFF OFF
7 Reserved (Do not change) Fixed to OFF OFF
8 Reserved (Do not change) Fixed to OFF OFF
See the “ Transmission Speed (DIP Switches 3/
4)” table below.
Transmission Speed (DIP Switches 3/4)
Transmission speed (bps) SW 3 SW 4
Setting with the memory switch*:
2400, 4800, 9600, 19200 (initial setting), 38400, 57600, 115200
9600 OFF ON
ON ON
Initial
setting
ON
19200 ON OFF
38400 OFF OFF
bps: bits per second
* When DIP switches 3 and 4 are set to ON, the value (initially 19200) can be set to any of the
values listed in the lower portion of the row using a command, memory switch setting mode, or
the TM-L500A Ticket Utility. (See "Setting the Memory Switches" on page 47.)
Depending on print conditions, such as print duty, print head temperature, and data
transmission speed, print speed is automatically adjusted, which can cause white lines due
to intermittent print (the motor sometimes stops). To avoid this, set the transmission speed
higher or keep the print speed constant by setting it lower. (See "Setting the Memory
Switches" on page 47.)
40
For USB Interface
Chapter 2 Setup
SW Function ON OFF
1 Reserved (Do not change) Fixed to ON ON
2 Reserved (Do not change) Fixed to OFF OFF
3 Reserved (Do not change) Fixed to ON ON
4 Reserved (Do not change) Fixed to ON ON
5 Reserved (Do not change) Fixed to OFF OFF
6 Reserved (Do not change) Fixed to OFF OFF
7 USB interface class Printer class Vendor class OFF
8 Reserved (Do not change) Fixed to OFF OFF
setting
For Ethernet Interface
SW Function ON OFF
setting
Initial
2
Initial
1 Reserved (Do not change) Fixed to ON ON
2 Reserved (Do not change) Fixed to OFF OFF
3 Reserved (Do not change) Fixed to ON ON
4 Reserved (Do not change) Fixed to ON ON
5 Reserved (Do not change) Fixed to OFF OFF
6 Reserved (Do not change) Fixed to OFF OFF
7 Reserved (Do not change) Fixed to OFF OFF
8 Reserved (Do not change) Fixed to OFF OFF
41
Connecting the Printer to the Host Computer
For Serial Interface
Connect the printer to a host computer by a serial interface (RS-232) cable.
Be sure to turn off the power supply for both the printer and host computer before
connecting the cables.
WARNING
Use a null modem serial cable to connect the printer.
Insert the interface cable connector firmly into the interface connector
1
on the connector panel.
When using connectors equipped with screws, tighten the screws to
2
secure the connectors firmly.
42
When using interface cables equipped with a grounding line, attach the
3
ground line to the screw hole marked “FG” on the printer.
Connect the other end of the interface cable to the host computer.
4
For USB Interface
Connect the printer to a host computer by a USB interface cable.
Install the cable hook.
1
Put the USB cable through the cable hook.
2
Putting the USB cable through the cable hook prevents the cable from coming unplugged.
Chapter 2 Setup
2
Connect the USB cable from the host computer to the USB upstream
3
connector.
Connect the other end of the interface cable to the host computer.
4
43
For Ethernet Interface
Connect the printer to a network by a LAN cable via a hub.
When LAN cables are installed outdoors, make sure devices without proper surge
protection are cushioned by being connected through devices that do have surge
CAUTION
Connect a 10/100BASE-T cable to the 10/100BASE-T LAN connector by pressing firmly until the
connector clicks into place.
protection.
Otherwise, the devices can be damaged by lightning.
Never attempt to connect the customer display cable, drawer kick-out cable, or a
standard telephone line cable to the 10/100BASE-T LAN connector.
For Ethernet interface communication settings, use TM-L500A Ticket Utility or EPSON
TMNet WinConfig utility. For detailed information about the setting methods, see the TML500A Ticket Utility User’s Manual or EPSON TM Net WinConfig User’s Guide.
44
Chapter 2 Setup
DC cable
Power supply unit
AC ca ble
Power supply connector
Connecting the Power Supply Unit (PS-180)
Use the PS-180 as the power supply unit.
Before using the power supply unit, read carefully the user’s manual enclosed with it.
Always use the EPSON PS-180 as the power supply unit.
Using a nonstandard power supply can result in electric shock and fire.
WARNING
Should a fault ever occur in the EPSON PS-180, immediately turn off the power to
the printer and unplug the power supply cable from the wall socket.
Connecting the Power Supply Unit
Make sure the printer’s power supply is turned off and the AC cable has
1
been unplugged from the wall socket.
Insert the connector of the DC cable onto the power supply connector.
2
2
45
Connect the plug of the AC cable to the wall socket.
3
Be sure to unplug the AC cable from the wall socket whenever connecting or
disconnecting the power supply unit to the printer.
WARNING
Failure to do so may result in damage to the power supply unit or the printer.
Make sure the wall socket power supply satisfies the rated voltage requirements
of the power supply unit. Never insert the power supply cable plug into a socket
that does not meet the rated voltage requirements of the power supply unit.
Doing so may result in damage to both the power supply and the printer.
46
Chapter 2 Setup
Setting the Memory Switches
With the memory switch function, which is software setting for this printer, you can set the
various functions.
For an outline of the functions, see the following section. Use TM-L500A Ticket Utility or ESC/
POS commands to set the memory switches.
BUSY condition
Data receive error
Automatic line spacing
Paper jam detection
USB power saving
Default character code table
Default international character font
Transition pattern for power saving
Sleep 3
Adjustment of TOF-cut position
Memory Switches
Paper width
Print density
Customized Values
Print speed
Mark type
Media type
Buzzer volume
Transmission conditions for serial interface
For detailed information about the TM-L500A Ticket Utility, see the TM-L500A Ticket
Utility User’s Manual.
For detailed information about ESC/POS commands, see the ESC/POS Application
Programming Guide.
2
47
Functions
BUSY condition
•Receive buffer full (initial setting)
•Receive buffer full or printer offline
Data receive error
•Ignored
•Receive error (initial setting)
Automatic line spacing
•Always enabled
•Always disabled (initial setting)
Paper jam detection
•Disabled
•Enabled (initial setting)
USB power saving
•Disabled
•Enabled (initial setting)
Default character code table
Selectable from 43 pages (initial setting: PC437 USA, Standard Europe)
The pages consist of Bitmap fonts.
Default international character font
Selectable from 16 types (initial setting: USA)
The types consist of Bitmap fonts.
48
Transition pattern for power saving
~ +8 mm
~ -8 mm
Paper feed direction
Hole
•No power saving
•Pattern 1 (initial setting)
•Pattern 2
•Pattern 3
Sleep 3
For good print quality, set the media type, depending on the original paper number. (See
"Paper Specifications" on page 23.)
•Enabled
•Disabled (initial setting)
Adjustment of TOF-cut position
Selectable from -8 mm to 8 mm (The initial setting differs depending on the model.)
Chapter 2 Setup
2
49
Paper width
• 50.8 mm
• 54.0 mm (initial setting)
• 79.5 mm
• 82.5 mm
When changing the paper width, you need to remove or move the paper guides. To change
the paper width, see "Changing the Paper Width" on page 34.
Print density
Selectable from levels 1 to 9 (70% 110%) (initial setting: level 7)
If the print density is set to a darker level, printing speed may be reduced.
If the print density is set to a darker level, paper dust accumulates on the print head and
print may be faint. For information on how to clean the thermal head, see "Cleaning the
Thermal Head" on page 63.
For good print quality, set the print density, depending on the original paper number.
(See "Paper Specifications" on page 23.)
Print speed
Selectable from levels 1 to 10 (Slow Fast) (initial setting: level 6)
Depending on print conditions, such as print duty, print head temperature, and data
transmission speed, print speed is automatically adjusted, which may cause white lines
due to intermittent print (the motor sometimes stops). To avoid this, keep the print speed
constant by setting it lower, or set the transmission speed higher for the serial interface.
(See "Transmission Speed (DIP Switches 3/4)" on page 40.)
For good print quality, set the print speed, depending on the original paper number. (See
"Paper Specifications" on page 23.)
Mark type
•Auto detection (initial setting)
•Hole
• Black mark
•No mark
50
Chapter 2 Setup
Media type
Selectable from 4 types (initial setting: Type 2)
For good print quality, set the media type, depending on the original paper number. (See
"Paper Specifications" on page 23.)
Buzzer volume
Selectable from Off and levels 1 to 5 (initial setting: level 5)
Transmission conditions for serial interface
Transmission speed
When DIP switches 3 and 4 are set to ON, the value (initially 19200 bps) can be set to 2400, 4800,
9600, 19200, 38400, 57600, or 115200 bps. (See "Transmission Speed (DIP Switches 3/4)" on page
40.)
The transmission speed can be set with DIP switches 3 and 4 (See "Transmission Speed
(DIP Switches 3/4)" on page 40.) or the memory switch. When DIP switches 3 and 4 are set
to ON, the setting with the memory switch is enabled.
2
Parity bit
•None (initial setting)
•Odd
•Even
51
52
Chapter 3 Application Development Information
Application Development Information
This chapter describes how to control the printer and gives information useful for printer
application development.
How to Control the Printer
Use a driver or ESC/POS commands to control the printer.
EPSON Advanced Printer Driver (APD)
EPSON Advanced Printer Driver is a Windows printer driver for EPSON TM printers. The
Status API (Epson original DLL) that monitors printer status and sends ESC/POS commands is
also attached to this driver.
For information about the driver operating environment, see the installation manual for APD.
When you use APD, be sure to set the DIP switch for printer mode to enable ESC/POS
commands. (See "Setting the DIP Switches" on page 38.)
You can use all functions, including ones not supported by APD, by using ESC/POS commands through your driver. Use the control A command of APD, or Status API to send ESC/
POS commands from the driver.
ESC/POS Commands
ESC/POS is the Epson original printer command system. With ESC/POS commands, you can
directly control all the TM printer functions, but detailed knowledge of printer specifications or
combination of commands is required, compared to using a driver.
To use ESC/POS commands, you need to agree to a nondi
ESC/POS Application Programming Guide. Ask your dealer for details.
sclosure contract first and obtain the
3
53
Software and Manuals
The following software and manuals are provided for application development.
How to Get Drivers, Manuals, and the Utility
Yo u can obtain drivers, manuals, and the TM-L500A Ticket Utility from one of the following
URLs.
For customers in North America, go to the following web site:
http://www.epsonexpert.com/ and follow the on-screen instructions.
For customers in other countries, go to the following web site:
https://download.epson-biz.com/?service=pos/
Printer Driver
Software Manual
EPSON Advanced Printer Driver (APD):
EPSON Advanced Printer Driver is a Windows printer
driver for EPSON TM printers. The Status API (Epson
original DLL) that monitors printer status and sends
ESC/POS commands is also attached to this driver.
Utilities
Software Manual
TM-L500A Ticket Utility:
Use for various settings.
EPSON TM Net WinConfig:
Use for IP address or wireless LAN setting.
APD Install Manual
APD TM/BA/EU Printer Manual
APD Printer Specification
Devmode API/PRINTERINFO Manual
Status API Manual
Sample Program Guide
TM-L500A Ticket Utility User’s Manual
EPSON TM Net WinConfig User’s Guide
54
Chapter 3 Application Development Information
Self-Test Mode
In the self-test mode, the printer prints the current status of the printer and resident characters as
a test print.
Yo u can confirm the following information with the status print.
•Model name
•Control software version
•Printer settings
•User counter
•Maintenance counter
Starting the Self-Test
Follow the steps below to start the self-test.
Install the roll paper.
1
Close all covers.
2
While pressing the Unload () button, turn on the printer. (Keep pressing
3
the button until the printer starts printing.)
The printer starts printing the current status of the printer on the paper.
With the Ethernet interface, before printing starts, it takes 15 seconds if the IP address is
fixed and 20 seconds if the IP address is obtained with the automatic setting. (It may take
longer, depending on the response time from the host.)
When the printer finishes printing the current printer status, the following message is
printed and the Paper LED flashes. (The printer is now in the self-test printing standby
status.):
“If you want to continue SELF-TEST pr
To start the test print, press the Unload () button (less than 1 second).
4
The printer prints a rolling pattern on the paper, using only the built-in character set.
If you press the Unload () button for more than 1 second, the printer prints the other
settings and counter value.
inting, please press Unload button.”
3
After printing the following message and autocutting the paper, the printer is initialized and
returned to the normal mode.
“*** completed***”
55
56
Chapter 4 Handling
Handling
This chapter describes basic handling of the printer.
Usage Precautions
•Install the printer horizontally.
•When installing, leave enough space around the printer for loading paper, turning on/off the
power switch, removing jammed paper, and so on.
•Make sure cords and foreign objects are not caught in the printer.
•Do not open the covers during printing or autocutting.
•Make sure that t
•Do not put any food or drink on the printer case.
•Do not move the printer with the paper loading cover open. The cover may close
unexpectedly.
•To prevent a paper jam, do not prevent paper from being ejected from the paper exit and do
not pull the paper being ejected.
he printer is not subjected to any impact or vibration.
4
57
Installing and Replacing Paper
Do not open the covers during printing/autocutting.
The printer may be damaged.
WARNING
Installing Paper
When the Paper LED is on, follow the steps below to load paper.
Turn on the printer.
1
Do not touch the manual cutter with your hands.
Otherwise, you may be injured because the manual cutter blade is sharp.
Use paper that meets the printer specifications. For details about paper specifications,
see "Paper Specifications" on page 23.
When changing the paper width, you need to remove or move the paper guide and to
change the setting for the paper width with the customized value. To change the paper
width, see "Changing the Paper Width" on page 34.
Open the paper loading cover by pulling up the cover open lever.
2
58
Insert the end of the paper under the rollers.
3
The paper is fed automatically.
Close the paper loading cover.
4
The paper is fed to the position of a punch hole or a black mark, and cut automatically.
Close the paper loading cover immediately. If it is left open for 1 minute or longer, paper
feeding may not be correct.
Chapter 4 Handling
Replacing Paper
Follow the steps below to replace paper.
Turn on the printer.
1
Hold down the Unload () button until the paper starts feeding
2
backward.
After paper feeding stops, remove the paper by pulling it backward.
3
Open the paper loading cover by pulling up the cover open lever.
4
4
59
Insert the end of the paper under the rollers.
5
The paper is fed automatically.
Close the paper loading cover.
6
The paper is fed to the position of a punch hole or a black mark, and cut automatically.
Close the paper loading cover immediately. If it is left open for 1 minute or longer, paper
feeding may not be correct.
60
Removing Jammed Paper
When a paper jam occurs, never pull out the paper forcibly.
Follow the steps below to remove the jammed paper.
Do not touch the thermal head (See"Cleaning the Printer" on page 63.) because it can
be very hot after printing.
CAUTION
Turn off the printer.
1
Open the platen cover.
2
Chapter 4 Handling
Push down the platen lever to open the platen frame.
3
Pull out the jammed paper forward, and cut any distorted, crumpled, or
4
torn parts of the paper.
4
61
Open the paper loading cover by pulling up the cover open lever.
5
Pull out the paper backward, and cut any distorted, crumpled, or torn
6
parts of the paper if there are any.
Close the platen frame and the platen cover.
7
62
Chapter 4 Handling
Cleaning the Printer
Cleaning the Printer Case
Be sure to unplug the AC cable from the wall socket and turn off the printer before cleaning.
Wipe the dirt off the printer case with a dry cloth or a damp cloth.
Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so
may damage or break the parts made of plastic and rubber.
Cleaning the Thermal Head
Epson recommends cleaning the thermal head periodically (generally every 3 months) to
maintain receipt print quality.
After printing, the thermal head can be very hot. Do not touch it and let it cool
before you clean it.
CAUTION
Hold down the Unload () button until the paper starts feeding back-
1
ward.
After paper feeding stops, remove the paper by pulling it backward.
2
Turn off the printer.
3
Do not damage the thermal head by touching it with your fingers or any hard
object.
4
63
Open the platen cover.
Thermal head
4
Push down the platen lever to open the platen frame.
5
Clean the thermal elements of the thermal head with a cotton swab
6
moistened with an alcohol solvent (ethanol or IPA).
Close the platen frame and the platen cover.
7
64
Preparing for Transport
Follow the steps below to transport the printer.
Turn off the printer.
1
Remove the power supply connector.
2
Remove the roll paper.
3
Pack the printer upright.
4
Chapter 4 Handling
65
4
66
Appendix
Specifications of Interfaces and Connectors
RS-232 Serial Interface
Interface board specifications (RS-232-compliant)
Item Specifications
Data transfer method Serial
Synchronization Asynchronous
Handshake DTR/DSR
RTS/CTS
Appendix
Signal level MARK -3V to -15V logic “1”/OFF
SPACE +3V to +15V logic “0”/ON
Transmission speed
[bps: bits per second]
Bit lengths 8 bits
Parity selection Select one of the following with a memory switch:
Stop bit 1 or more bits
Connector Printer side DSUB 9-pin (male) connector
Select one of the following with DIP switches 3 and 4:
9600/19200/38400 bps
Select one of the following with a memory switch:
2400/4800/9600/19200/38400/57600/115200 bps
None
Even
Odd
However, the stop bit for data transfer from the printer is fixed to 1 bit.
67
Functions of each connector pin
DSUB9
Pin no.
1 NC — Not connected
2 RXD Input Receive data
3 TXD Output Transmit data
4 DTR Output Indicates whether or not the printer is BUSY.
5 GND — Signal ground
6 DSR Input Indicates whether or not the host computer is ready to receive data.
7 RTS Output Same as DTR signal
8 CTS Input Indicates whether or not the host computer is ready to receive data.
9 NC — Not connected
Signal
name
Signal
direction
Function
SPACE indicates that the printer is ready to receive data, and MARK
indicates that the printer is BUSY.
The memory switch changes the BUSY condition for the printer. (See
"Setting the Memory Switches" on page 47.)
SPACE indicates that the host computer is ready to receive data, and
MARK indicates that the host computer is not ready to receive data.
The printer checks this signal before transmitting data. (Except when
transmitting data with some status commands.)
Changing the setting of DIP switch allows this signal to be used as a
reset signal for the printer. (See "For Serial Interface" on page 40.)
SPACE indicates that the host computer is ready to receive data, and
MARK indicates that the host computer is not ready to receive data.
The printer checks this signal before transmitting data. (Except when
transmitting data with some status commands.)
68
The printer goes BUSY under the following conditions:
Printer status
Memory switch
1-3
ON OFF
Offline
1. During the period from when the power is turned on
(including resetting through the interface) to when
the printer becomes ready to receive data.
BUSY BUSY
2. During a self-test BUSY BUSY
3. When the cover is open. — BUSY
4. When the platen frame is open. — BUSY
5. When the printer stops printing due to a paper-end. — BUSY
6. When the printer stops printing due to a paper jam. — BUSY
7. When an error has occurred. — BUSY
8. When the receive buffer becomes full. BUSY BUSY
Appendix
Receive buffer full:
When the remaining space in the receive buffer drops to 128 bytes, the printer status
becomes "buffer full" and it remains "buffer full" until the space in the receive buffer
increases to 256 bytes.
The printer ignores the data received when the remaining space in the receive buffer is 0
byte.
69
10BASE-T/100BASE-TX Ethernet Interface
Software specifications
Basic communication protocols
• I P, A R P, I CM P, U D P, T C P : B a s ic communications protocols for various functions (used by
higher-level protocols below)
Printing communications protocols
•LP, LPR: Transfers printing data.
•TCP socket port:Transfers printing data and printer status with direct socket
communications (bi-directional).
Protocol for obtaining status and setting
•HTTP: Displays module status and makes setting with the Web
browser.
•SNMP: Obtains status and/or sets module or printer with the
dedicated/commercial MIB tool.
•ENPC: Obtains status and/or sets the interface unit and printer.
•TFTP: Updates the interface unit firmware.
Automatic IP Address Assignment Protocols
Automatic IP addressing is executed in order shown in the table below. If DHCP is disabled or IP
addressing for DHCP fails, then IP addressing for the next protocols is executed. If APIPA is
disabled or IP address cannot be obtained, the internal setting parameters are used.
Protocol Order Application
DHCP 1 Obtains IP address.
APIPA 2 Assigns IP address.
Manual setting 3 Uses the internal parameters.
70
Appendix
Internal parameter settings
Internal parameter settings can be changed with the following:
•ENPC protocol: Epson provides a dedicated utility that makes miscellaneous setting with the
ENPC protocol.
•HTTP browser:An HTTP browser can make setting when connected to the module.
•arp commands and ping commands (Only IP address is settable.):
This function is available only when it has been enabled. The setting can be
made only from a host PC that supports both arp and ping commands and is
in the same segment as the module.
Article Parameters
IP address 192.168.192.168 Yes Yes Yes Yes Yes
Subnet mask 255.255.255.0 Yes Yes Yes Yes Yes
Gateway address 0.0.0.0 Yes Yes Yes Yes Yes
DHCP Enable/Disable Disable Yes Yes Yes Yes Yes
APIPA Enable/Disable Disable Yes Yes Yes Yes Yes
Arp/ping IP setting Enable/Disable Enable Yes Yes Yes Yes No
Community name 1
(read-only)
Community name 2
(read-write)
IP Trap 1 Enable Enable/Disable Disable Yes Yes Yes Yes No
IP Trap 2 Enable Enable/Disable Disable Yes Yes Yes Yes No
Community name
(IP Trap #1)
Community name
(IP Trap #2)
Max. 16
characters
Max. 16
characters
Max. 16
characters
Max. 16
characters
Default
values
“pu bl ic ” Ye s N o Ye s N o Ye s
Non e Ye s Ye s Yes Yes Yes
Non e Ye s Ye s Yes Yes N o
Non e Ye s Ye s Yes Yes N o
Utility Browser Status
View Setting View Setting
sheet
print
IP trap #1 address None Yes Yes Yes Yes No
IP trap #2 address None Yes Yes Yes Yes No
Password None No Yes No Yes No
Physical layer
setting
Hardware version — — Yes No Yes No Yes
Firmware version — — Yes No Yes No Yes
MAC address — — Yes No Yes No Yes
Auto negotiation
/10Base-T Half
/10Base-T Full
/100Base-TX Half
/100Base-TX Full
Auto
negotiation
Yes Yes Yes Ye s Ye s
71
USB (Universal Serial Bus) Interface
Outline
•Full-speed transmission at 12 Mbps [bps: bits per second]
•Plug & Play, Hot Insertion & Removal
USB transmission specifications
USB function
Overall specifications USB 2.0
Transmission speed USB Full-Speed (12 Mbps)
Transmission method USB bulk transmission method
Power supply specifications USB self power supply function
Current consumed by USB bus 0 mA
USB packet size (with full-speed connection)
USB bulk OUT (TM) 64 bytes
USB bulk IN (TM) 64 bytes
USB device class Both vendor-defined class and USB printer class are
supported. Switching of the class can be set by DIP
switch on startup.
USB descriptor USB vendor-defined class USB printer class
Vendor ID 04b8h 04b8h
Product ID 0202h 0E08h
String Descriptor Manufacturer
Product
Serial number
EPSON
TM-L500A
Character string based on the product serial number
Status transmission from printer with USB interface
In order to ensure that there is no lack of status data, it is necessary to periodically retrieve status
data at the host computer.
Unlike RS-232 transmission, status cannot spontaneously interrupt data transmissio
computer.
n to the host
The printer has a 128-byte status data buffer. Statuses that exceed the buffer capacity are
canceled.
72
Character Code Tables
The character code tables show only character configurations. They do not show the
actual print pattern.
“SP” in the table shows a space.
Common to All Pages
When the international character set (See "International Character Sets" on page 117.) is USA:
Appendix
73
Page 0 [PC437: USA, Standard Europe]
74
Page 1 (Katakana)
Appendix
75
Page 2 (PC850: Multilingual)
76
Page 3 (PC860: Portuguese)
Appendix
77
Page 4 (PC863: Canadian-French)
78
Page 5 (PC865: Nordic)
Appendix
79
Page 11 (PC851: Greek)
80
Page 12 (PC853: Turkish)
Appendix
81
Page 13 (PC857: Turkish)
82
Page 14 (PC737: Greek)
Appendix
83
Page 15 (ISO8859-7: Greek)
84
Page 16 (WPC1252)
Appendix
85
Page 17 (PC866: Cyrillic #2)
86
Page 18 (PC852: Latin2)
Appendix
87
Page 19 (PC858: Euro)
88
Page 20 (KU42: Thai)
Appendix
89
Page 21 (TIS11: Thai)
90
Page 26 (TIS18: Thai)
Appendix
91
Page 30 (TCVN-3: Vietnamese)
92
Page 31 (TCVN-3: Vietnamese)
Appendix
93
Page 32 (PC720: Arabic)
94
Page 33 (WPC775: Baltic Rim)
Appendix
95
Page 34 (PC855: Cyrillic)
96
Page 35 (PC861: Icelandic)
Appendix
97
Page 36 (PC862: Hebrew)
98
Page 37 (PC864: Arabic)
Appendix
99
Page 38 (PC869: Greek)
100
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