Epson Expression Photo XP-970 Start Guide

XP-970 Small-in-One® Printer

Start Here

IMPORTANT: Before using this product, make sure you read
these instructions and the safety instructions in the online
User’s Guide.

Note: This printer is designed for use with Epson® cartridges only, not

third-party cartridges or ink. For important ink information, visit
www.epson.com/epsonink (U.S.) or www.epson.ca/epsonink (Canada)
or see your printer box.

Unpack

1

3 Lower the scanner unit.

Turn on and configure

2

1 Connect the power cord to the back of the printer and to

an electrical outlet.

Extra

maintenance

box

Note:

• Do not open ink cartridge packages until you are ready to install the
ink. Cartridges are vacuum packed to maintain reliability.

• The CD/DVD tray is stored underneath cassette 2.

• Your product includes an extra maintenance box. Use it to replace
the installed maintenance box when you are prompted to do so. For
instructions on how to replace the maintenance box, see the online
User’s Guide.

1 Remove all protective materials from the product.

2 Lift up the scanner unit. Remove all protective materials

from inside the product.

Caution: Do not connect to your computer yet.

2 Turn on the product.

3 Select your language.

Note:

• You can change this setting later using the product’s control
panel. For more information, see the online User’s Guide.

• If an error message appears, turn off the product and check
that no protective material has been left inside the product.

Install ink cartridges

3

Caution: Keep the ink cartridges out of the reach of children and do

not drink the ink.

Note: The included initial cartridges are designed for reliable printer

setup and cannot be used as replacement cartridges or resold. After
setup, the remaining ink is available for printing.

Note: Do not throw away the protective material shown above. Tape

this piece to the top of the ink cartridge holder when transporting your
product. For more information, see the online User’s Guide.

1 Lift up the scanner unit.

Caution: Do not touch the flat white cable or the print head

path.

2 Unpack the ink cartridges.

Caution: Do not touch the areas shown above. Doing so may

prevent normal operation and printing.

3 Remove the cap from each ink cartridge. Store the caps in

the included plastic bag.

Load paper

4

See the instructions below for loading paper in cassettes
1 and 2.

Note: See the online User’s Guide for a complete list of compatible

paper types, sizes, and capacities, and instructions on loading paper
in the rear paper feed slot and printing on a CD/DVD/Blu-ray Disc™.

Output tray

Cassette 1 Cassette 2/front cover

Epson paper sizes Cassette 1 Cassette 2

× 6", 5" × 7"

4"

• •

Note: Save the caps and use them to recap the ink cartridges

after removing them for storage or disposal.

4 Insert the cartridges at an angle in the holder for each

color. Press each cartridge down until it clicks.

5 Lower the scanner unit.

6 Select Installed to start charging the ink. Ink charging

takes approximately 7 minutes. When you see a
completion message on the printer’s LCD screen,
charging is complete.

8" × 10", Letter, A4, Legal

•

1 Lower the front cover.

2 Pull out a paper cassette.

Cassette 1 Cassette 2

3 Slide the side edge guides outward and set the front edge

guide to the paper size you are using.

Cassette 1 Cassette 2

Caution: Don’t turn off the printer or raise the scanner unit while

the printer is charging or you’ll waste ink.

Note: As part of setup, your product’s serial number will be sent

to a secure Epson server so that you can be eligible to participate
in programs we may offer from time to time, including the Epson
ink replenishment program. You will have a separate opportunity
to consent to participating in such programs.

7 Follow the on-screen instructions to adjust the print

quality of your product.

Note:

• You need to load paper before you can adjust the print quality.
See the “Load paper” section for details.

• Select Adjust Later if you want to adjust the print quality later.
For more information, see the online User’s Guide.

4 Insert the paper with the glossy or printable side

facedown.

Cassette 1 Cassette 2

Note: Make sure the paper is loaded against the front edge

guide and not sticking out past the triangle symbol at the end of
the cassette.

5 Slide the side edge guides against the paper, but not too

tightly. Make sure the paper is under the tabs on the side
edge guides.

4 When you see the Select Your Connection screen, select

one of the following and follow the on-screen instructions:

• Wireless connection

In most cases, the software installer automatically
attempts to set up your wireless connection. If setup
is unsuccessful, you may need to enter your network
name (SSID) and password.

Cassette 1 Cassette 2

6 Keep the cassette flat as you insert it all the way.

Cassette 1 Cassette 2

7 Select the paper settings on the product’s control panel.

Install software

5

Note:

• If you are using a Mac or your computer does not have a

CD/DVD drive, an Internet connection is required to obtain the
product software.

•

To print from a Chromebook™, go to

www.epson.com/support/gcp (U.S.) or
www.epson.ca/support/gcp (Canada) for instructions.

Firmware Update Notice: Epson periodically provides firmware

updates to address issues of security, performance, minor bug fixes
and ensure your printer functions as designed. Your printer was
designed to work only with genuine Epson ink cartridges, therefore
some updates may affect the functionality of third-party ink.

1 Make sure the product is NOT CONNECTED to your

computer.

• Direct USB connection

Make sure you have a USB cable (not included).

• Wired network connection

Make sure you have an Ethernet cable (not included).

Mobile and voice-activated printing

• Print directly from your iOS device. Simply connect your
printer and device to the same network and tap the action
icon to select the print option.

• Print directly from your Android™ (v4.4 or later) device*.
Simply connect your printer and device to the same network
and tap the menu icon to select the print option.

• Print from wherever you are, next to your printer or remotely,
with Epson Connect™ and Google Cloud Print™. Learn
more at www.epson.com/connect (U.S.) or
www.epson.ca/connect (Canada).

• Use voice-activated assistants to print a variety of creative
and everyday items from your Epson product. Simply add
your product to an Epson Connect account, then link the
account to a voice-activated assistant. See
www.epson.com/voice (U.S.) or www.epson.ca/voice
(Canada) for more information.

* May require the Epson Print Enabler or Mopria Print Service app from

Google Play™.

Windows®: If you see a Found New Hardware screen, click

Cancel and disconnect the USB cable.

2 Insert the product CD (Windows only) or download and

run your product’s software package. For the latest
software, visit www.epson.com/support/xp970 (U.S.) or
www.epson.ca/support/xp970 (Canada).

3 Follow the instructions on the computer screen to run the

setup program.

Any problems?

Network setup was unsuccessful.

• Print a network connection report to identify network
problems and solutions. See your online User’s Guide for
instructions.

• Make sure you select the right network name (SSID).

• Restart your router (turn it off and then on), then try to
connect to it again.

• If you see a firewall alert message, click Unblock or Allow
to let setup continue.

• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Be sure to enter your password in the correct
case.

There are lines or incorrect colors in my printouts.

Run a nozzle check to see if there are any gaps in the printout.
Then clean the print head, if necessary. See the online User’s
Guide for more information.

The product’s screen is dark.

Make sure your product is turned on, and touch the screen or
press the power button to wake your product from sleep
mode.

Setup is unable to find my product after connecting it
with a USB cable.

Make sure the product is turned on and securely connected as
shown:

Need paper and ink?

Ensure brilliant results with Epson specialty
papers, engineered specifically for Epson
printers. Find specialty Epson papers and Epson
Genuine Ink at www.epson.com (U.S. sales) or
www.epson.ca (Canadian sales) and at Epson
authorized resellers. Call 800-GO-EPSON
(800-463-7766).

Any questions?

User’s Guide

Windows: Click the icon on your desktop or Apps screen to

access the online User’s Guide.

Mac: Click the icon in Applications/Epson Software/Guide to
access the online User’s Guide.

If you don’t have a User’s Guide icon, go to the Epson website,
as shown below.

Videos

Visit www.epson.com/support/xp970videos (U.S.) or
www.epson.ca/support/xp970videos (Canada) to view

support videos.

Technical support

Visit www.epson.com/support/xp970 (U.S.) or
www.epson.ca/support/xp970 (Canada) to download drivers,

view manuals, get FAQs, or contact Epson.

Call [phone] (U.S.) or [phone] (Canada), 6 am
to 8 pm, Pacific Time, Monday through Friday, and 7 am to
4 pm, Pacific Time, Saturday. Days and hours of support are
subject to change without notice. Toll or long distance charges
may apply.

XP-970 replacement ink cartridges

Color Standard-capacity High-capacity

Black 277 277XL

Cyan 277 277XL

Magenta 277 277XL

Yellow 277 277XL

Light Cyan 277 277XL

Light Magenta 277 277XL

Recycling

Epson offers a recycling program for end of life hardware and
ink cartridges. Please go to www.epson.com/recycle (U.S.)
or www.epson.ca/recycle (Canada) for information on how to
return your products for proper disposal.

EPSON and Claria are registered trademarks, EPSON Exceed Your Vision is a registered
logomark, and Epson Connect is a trademark of Seiko Epson Corporation.

Small-in-One is a registered trademark and Designed for Excellence is a trademark of
Epson America, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries.

Mac is a trademark of Apple Inc., registered in the U.S. and other countries.

Android, Google Cloud Print, Chromebook, and Google Play are trademarks of Google LLC.

General Notice: Other product names used herein are for identication purposes only and may

be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

This information is subject to change without notice.

© 2019 Epson America, Inc., 6/19

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