Epson EcoTank ET-M1100 User Manual

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Page 1

User's Guide

NPD5969-01 EN

Page 2

User's Guide

Contents

About This Manual

Introduction to the Manuals...................4

Using the Manual to Search for Information. . . . . . . 4

Marks and Symbols.........................5

Descriptions Used in this Manual...............6

Operating System References..................6

Important Instructions

Safety Instructions..........................7

Safety Instructions for Ink..................7

Printer Advisories and Warnings............... 7

Advisories and Warnings for Setting Up the

Printer................................ 8

Advisories and Warnings for Using the Printer. . . 8 Advisories and Warnings for Transporting or

Storing the Printer........................9

Printer Basics

Part Names and Functions...................10

Control Panel............................ 11

Buttons and Functions....................11

Lights and Printer Status.................. 12

Preparing the Printer

Loading Papers........................... 14

Available Paper and Capacities..............14

Loading Paper in the Paper Cassette..........16

Loading Envelopes and Precautions.......... 19

List of Paper Type....................... 19

Saving Power.............................20

Saving Power - Windows.................. 20

Saving Power - Mac OS................... 20

Printing

Printing from the Printer Driver on Windows. . . . . 22

Accessing the Printer Driver................22

Printing Basics..........................22

Printing on 2-Sides.......................24

Printing Several Pages on One Sheet..........25

Printing and Stacking in Page Order (Reverse

Order Printing).........................25

Printing a Reduced or Enlarged Document. . . . . 26

Printing One Image on Multiple Sheets for

Enlargement (Creating a Poster).............26

Printing with a Header and Footer........... 32

Printing a Watermark.....................33

Printing Multiple Files Together.............33

Adjusting the Print Tone...................34

Printing to Emphasize in Lines............35

Printing to Enhance Light Text and Lines. . . . . . 35

Printing Clear Bar Codes..................36

Canceling Printing.......................36

Menu Options for the Printer Driver..........36

Printing from the Printer Driver on Mac OS......39

Printing Basics..........................39

Printing Several Pages on One Sheet..........41

Printing and Stacking in Page Order (Reverse

Order Printing).........................41

Printing a Reduced or Enlarged Document.....42

Canceling Printing.......................42

Menu Options for the Printer Driver..........43

Making Operation Settings for the Mac OS

Printer Driver..........................44

Canceling Printing - Printer Button.............44

Relling Ink

Checking the Ink Level......................45

Ink Bottle Codes..........................45

Ink Bottle Handling Precautions...............46

Relling

the Ink Tank.......................47

Maintaining the Printer

Preventing the Print Head from Drying........53

Check if Nozzles are Clogged (Nozzle Check)....53

Check if Nozzles are Clogged (Nozzle Check)

- Printer Buttons........................53

Check if Nozzles are Clogged (Nozzle Check)

- Windows.............................54

Check if Nozzles are Clogged (Nozzle Check)

- Mac OS..............................55

Cleaning the Print Head (Head Cleaning). . . . . . . . 56

Cleaning the Print Head - Printer Buttons. . . . . . 56

Cleaning the Print Head - Windows..........56

Cleaning the Print Head - Mac OS........... 57

Power Cleaning the Print Head (Power Cleaning). . 57

Running Power Cleaning - Windows..........58

Running Power Cleaning - Mac OS...........58

Aligning the Print Head.....................58

Aligning the Print Head - Windows...........59

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User's Guide

Contents

Aligning the Print Head - Mac OS............59

Cleaning the Paper Path.....................59

Cleaning the Paper Path - Windows.......... 59

Cleaning the Paper Path - Mac OS X..........60

Cleaning the Paper Path for Paper Feeding

Problems................................60

Checking the Total Number of Pages Fed

rough the Printer........................62

Checking the Total Number of Pages Fed

rough the Printer - Printer Buttons.........62

Checking the Total Number of Pages Fed

rough the Printer - Windows............. 62

Checking the Total Number of Pages Fed rough

the Printer - Mac OS...............62

Software Information

Application for Printing Web Pages (E-Web Print). .63

Soware

Updater)................................63

Installing Applications......................64

Updating Applications and Firmware...........64

Uninstalling Applications....................65

Update Tools (EPSON

Uninstalling Applications - Windows......... 65

Uninstalling Applications - Mac OS.......... 66

Soware

Solving Problems

Checking the Printer Status.................. 67

Lights and Printer Status.................. 67

Checking the Printer Status - Windows........68

Checking the Printer Status - Mac OS.........69

Checking the Soware Status. . . . . . . . . . . . . . . . . 69

Removing Jammed Paper....................69

Removing Jammed Paper from Inside the

Printer................................70

Removing Jammed Paper from Rear Cover. . . . . 71

Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .72

Paper Jams.............................72

Paper Feeds at a Slant.....................73

Several Sheets of Paper are Fed at a Time. . . . . . . 73

Power and Control Panel Problems.............73

Power Does Not Turn On..................73

Power Does Not Turn O..................73

Power Turns O Automatically..............73

Cannot Print from a Computer................74

Checking the Connection (USB).............74

Checking the Checking the Printer Status from the

Computer (Windows).....................76

Soware

and Data.............74

Checking the Printer Status from the

Computer (Mac OS)......................77

Printout Problems.........................77

Printout is

Banding Appears........................78

Colored Banding Appears at Intervals of

Approximately 2.5 cm.................... 78

Vertical Banding or Misalignment............79

Print Quality is Poor..................... 79

Paper Is Smeared or

Printed Photos are Sticky..................81

e Position, Size, or Margins of the Printout

Are Incorrect...........................81

Printed Characters Are Incorrect or Garbled. . . . 81

e Printed Image Is Inverted...............81

Mosaic-Like Patterns in the Prints............82

e Printout Problem Could Not be Cleared. . . . 82

Other Printing Problems.................... 82

Printing Is Too Slow......................82

Printing Slows Down Dramatically During

Continuous Printing..................... 83

Other Problems...........................83

Slight Electric Shock when Touching the

Printer................................83

Operation Sounds Are Loud................83

Application Is Blocked by a Firewall (for

Windows Only).........................83

Ink Spilled.............................83

Scued

or Color is Missing.........77

Scued

................80

Appendix

Technical Specications.....................84

Printer Specications.....................84

Interface Specications....................85

Dimensions............................85

Electrical Specications...................85

Environmental Specications...............86

System Requirements.....................86

Regulatory Information.....................87

Standards and Approvals..................87

Restrictions on Copying...................87

Transporting and Storing the Printer............87

Trademarks..............................90

Where to Get Help.........................91

Technical Support Web Site................ 91

Contacting Epson Support.................91

Page 4

User's Guide

About This Manual

Introduction to the Manuals

e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson soware applications.

❏ Start Here (paper manual)

Provides you with information on setting up the printer, installing the soware, using the printer, solving problems, and so on.

❏ User's Guide (digital manual)

is manual. Provides overall information and instructions on using the printer, and on solving problems.

You can obtain the latest versions of the above manuals with the following methods.

❏ Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.

❏ Digital manual

Start EPSON Epson soware applications and the digital manuals, and allows you to download the latest ones.

Related Information

& “

Soware

Update Tools (EPSON

Updater on your computer. EPSON

Soware

Updater)” on page 63

Soware

Updater checks for available updates of

Using the Manual to Search for Information

PDF manual allows you to search for information you are looking for by keyword, or jump directly to

e sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

in the search window,

nd

specic

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User's Guide

About This Manual

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

❏ Window s : H o l d down Alt, and then press ←.

❏ Mac OS: Hold down the command key, and then press ←.

Printing only the pages you need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

❏ To specify a series of pages, enter a hyphen between the start page and the end page.

Example: 20-25

❏ To specify pages that are not in series, divide the pages with commas.

Example: 5, 10, 15

Marks and Symbols

Caution:

Instructions that must be followed carefully to avoid bodily injury.

Important:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

Page 6

User's Guide

About This Manual

Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. e content displayed on

the screens varies depending on the model and situation.

❏ Illustrations of the printer used in this manual are examples only. Although there may be slight

depending on the model, the method of operation is the same.

dierences

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

❏ Microso

❏

Microso

❏ Microso

❏

Microso

❏ Microso

Wi n d o w s® 10 operating system

Wi n d o w s® 8.1 operating system

Wi n d o w s® 8 operating system

Wi n d o w s® 7 operating system

Wi n d o w s Vis ta® operating system

Wi n d o w s® XP operating system

Wi n d o w s® XP Professional x64 Edition operating system

Wi n d o w s Ser v e r® 2016 operating system

Wi n d o w s Ser v e r® 2012 R2 operating system

Wi n d o w s Ser v e r® 2012 operating system

Wi n d o w s Ser v e r® 2008 R2 operating system

Wi n d o w s Ser v e r® 2008 operating system

Wi n d o w s Ser v e r® 2003 R2 operating system

Wi n d o w s Ser v e r® 2003 operating system

Mac OS

In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

Page 7

User's Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following

Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of

other cords with this printer or the use of the supplied power cord with other equipment may result in re or electric shock.

❏ Be sure your AC power cord meets the relevant local safety standard.

❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except

as specically explained in the printer's manuals.

❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:

e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

❏ Place the printer near a wall outlet where the plug can be easily unplugged.

❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations

subject to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.

Safety Instructions for Ink

❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.

❏ If ink gets on your skin, wash the area thoroughly with soap and water.

❏ If ink gets into your eyes,

a thorough ushing, see a doctor immediately.

❏ If ink gets into your mouth, see a doctor right away.

them immediately with water. If discomfort or vision problems continue

ush

aer

❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.

❏ Keep ink bottle and the ink tank unit out of the reach of children. Do not allow children to drink from or

handle the ink bottle and ink bottle cap.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Page 8

User's Guide

Important Instructions

Advisories and Warnings for Setting Up the Printer

❏ Do not block or cover the vents and openings in the printer.

❏ Use only the type of power source indicated on the printer's label.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless telephones.

❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into

the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit

breaker to provide adequate short-circuit protection and over-current protection for the printer.

❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Place the printer on a

will not operate properly if it is tilted at an angle.

❏ Allow space above the printer so that you can fully raise the printer cover.

❏ Leave enough space in front of the printer for the paper to be fully ejected.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct

sunlight, strong light, or heat sources.

stable surface that extends beyond the base of the printer in all directions. e printer

at,

Advisories and Warnings for Using the Printer

❏ Do not insert objects through the slots in the printer.

❏ Do not put your hand inside the printer during printing.

❏ Do not touch the white at cable inside the printer.

❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.

❏ Do not move the print head by hand; otherwise, you may damage the printer.

❏ If the ink tank is not lled up to the lower line, rell the ink soon. Prolonged use of the printer when the ink

level is below the lower line could damage the printer.

❏ Always turn the printer o using the

until the

❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical

outlet.

light stops ashing.

button. Do not unplug the printer or turn o the power at the outlet

Page 9

User's Guide

Important Instructions

Advisories and Warnings for Transporting or Storing the Printer

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Before transporting the printer, make sure that the print head is in the home (far right) position.

Page 10

User's Guide

Printer Basics

Part Names and Functions

Control panel Allows you to operate the printer and indicates the printer's status.

Printer cover Open to rell the ink tank or to remove jammed paper.

Ink tank cap Open to rell the ink tank.

Ink tank Contains black ink and is located on the print head.

front cover Open to load paper in the paper cassette.

Output tray Holds the ejected paper.

Paper cassette Loads paper.

Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.

paper guide extension Slide out to load legal size paper.

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User's Guide

Rear cover Remove when removing jammed paper.

Printer Basics

USB port Connects a USB cable to connect with a computer.

AC inlet Connects the power cord.

Control Panel

Buttons and Functions

Turns the printer on or o.

Unplug the power cord after checking that the power light is o.

When a error occurs, pressing this button cancels the error.

Hold this button down for more than ve seconds to move the ink tank to the ink relling position, or to return it to the home position.

Stops the current operation. Cancels paper out errors and paper jam errors.

Hold this button down for ve seconds until the

button ashes to run print head cleaning.

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User's Guide

Functions using Button Combination

Printer Basics

Print Nozzle Check Pattern

Turn the printer on while holding down the

The total number of pages fed through the printer is also printed as well as the nozzle check pattern.

button to print the nozzle check pattern.

Lights and Printer Status

When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.

: On

: Flashing

Light Situation Solutions

Initial ink charging may not be complete. See the Start Here poster to complete initial ink

charging.

Ink relling may not be complete.

Ink tank cap is not fully closed.

No paper is loaded or more than one sheet has been fed at a time.

A paper jam has occurred.

Protective material may be inside the printer. Open the printer cover, remove the protective

Rell the ink inside the ink tank, and then press the button to return the tank to the home position.

Push in the cap rmly, and then press the

Load paper and press the

Remove the paper and press the

material, and then press the

button.

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User's Guide

Printer Basics

Light Situation Solutions

When the power is on or ashing

❏ The printer was not turned o correctly.*

❏ Because the printer was turned o while

operating, the nozzles may have dried and clogged.

* The power was turned o with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.

When the power is o

The printer has started in recovery mode because the rmware update failed.

When the H light and the b light ash simultaneously

An ink pad is nearing or at the end of its service life.

❏ After clearing the error by pressing the

we recommend performing a nozzle check. Cancel any pending print jobs.

❏ To turn o the printer, make sure you press the

button.

Follow the steps below to try to update the rmware again.

1. Connect the computer and the printer with a USB cable.

2. Visit your local Epson website for further instructions.

The ink pads need to be replaced.

Contact Epson or an authorised Epson service provider to replace the ink pad

serviceable part.

When a message saying that you can continue printing is displayed on the computer, press the

button to continue printing. The lights stop ashing for the time being, however, they will continue to ash at regular intervals until the ink pad is replaced.

. It is not a user-

button,

A printer error has occurred. Open the front cover and remove any paper inside

the printer. Turn the power o and on again.

If the error continues to occur after turning the power o and on again, contact Epson support.

*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how

oen this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its

specications. e

printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this replacement.

Related Information

& “Removing Jammed Paper” on page 69

“Contacting Epson Support” on page 91

“Installing Applications” on page 64

Page 14

User's Guide

Preparing the Printer

Loading Papers

Available Paper and Capacities

Note:

e paper size displayed diers depending on the driver.

Genuine Epson Paper

Epson recommends using genuine Epson paper to ensure high-quality printouts.

Note:

e availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.

Paper suitable for printing documents

Media Name Size Loading Capacity (Sheets) Manual 2-Sided Printing

Epson Bright White Ink Jet Paper

*1 For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.

Paper suitable for printing documents and Photos

Media Name Size Loading Capacity (Sheets) Manual 2-Sided Printing

Epson Photo Quality Ink Jet Paper

Epson Matte PaperHeavyweight

A4 100 -

A4 20 -

120

✓

Page 15

User's Guide

Preparing the Printer

Commercially Available Paper

Plain papers

Media Name Size Loading Capacity (Sheets) Manual 2-Sided Printing

Plain paper

Copy paper

High quality plain paper

*1 For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.

Letter, A4, B5, 16K (195×270 mm ), A5, A6, B6

Legal, Indian-Legal, 8.5×13 in.

User Dened (mm)

89×127 to 215.9×1200

150

1 ✓

✓

Envelopes

Media Name Size Loading Capacity

(Envelopes)

Envelope Envelope #10, Envelope DL,

Envelope C6

10 ✓

Manual 2-Sided Printing

Paper Handling Precautions

❏ Read the instruction sheets supplied with the paper.

❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the

sheets supplied with the paper.

❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the

printable side.

❏ If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled

paper may cause paper jams and smears on the printout.

Page 16

User's Guide

Preparing the Printer

❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.

Using these types of paper causes paper jams and smears on the printout.

❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper

packaging or contact the manufacturer to

Related Information

conrm

the paper

specications.

“Printer

Specications

” on page 84

Loading Paper in the Paper Cassette

1. Open the front cover until it clicks, and then slide out the paper cassette until it stops.

Important:

paper cassette cannot be removed.

e

2. Slide the edge guides to their maximum position.

Page 17

User's Guide

Preparing the Printer

3. With the printable side facing down, load paper until it touches the back of the paper cassette.

Important:

Do not load more than the maximum number of sheets

specied

for the paper.

❏ 8.5 x 13 in.

Load paper using the line.

❏ Legal

Pull out the paper guide extension and load paper using the line.

Page 18

User's Guide

Preparing the Printer

4. Slide the edge guides to the edges of the paper.

5. Insert the paper cassette as far as it will go.

Important:

Do not push in the paper pushed in, align the paper to the paper size line.

6. Slide out the output tray.

inserting the paper cassette. It may cause a paper feed problem. If the paper is

aer

Page 19

User's Guide

Preparing the Printer

Related Information

& “Paper Handling Precautions” on page 15 & “Available Paper and Capacities” on page 14 & “List of Paper Type” on page 19 & “Loading Envelopes and Precautions” on page 19

Loading Envelopes and Precautions

Load envelopes with the ap facing up until they touch the back of the paper cassette, and then slide the edge guides to the edges of the envelopes.

❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,

press them down to atten them before loading.

❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the

printout.

❏ Do not use envelopes with adhesive surfaces on the

❏ Avoid using envelopes that are too thin, as they may curl during printing.

Related Information

& “Available Paper and Capacities” on page 14 & “Loading Paper in the Paper Cassette” on page 16

or window envelopes.

aps

List of Paper Type

To obtain optimum printing results, select the paper type that suits the paper.

Page 20

User's Guide

Preparing the Printer

Media Name Media Type

Epson Bright White Ink Jet Paper Plain paper

Epson Matte Paper-Heavyweight Epson Matte

Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet

Saving Power

e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please consider the environment before making any change.

Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not connected for 30 minutes.

Saving Power - Windows

Access the printer driver window.

2. Click Printer and Option Information on the Maintenance tab.

3. Do one of the following.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To

make the printer turn o automatically, select the time period as the Power O Timer setting, and click Send.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To

make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If Disconnected setting, and then click Send.

Note:

Your produ c t may h ave th e Power O Time r feature or Power O If Disconnected and Power O If Disconnected features depending on the location of purchase.

4. Click OK.

Saving Power - Mac OS

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and

then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Printer Settings.

Page 21

User's Guide

Preparing the Printer

4. Do one of the following.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To

make the printer turn o automatically, select the time period as the Power O Timer setting, and click Apply.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To

make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If Disconnected setting, and then click Apply.

Note:

Your produ c t may h ave th e Power O Time r feature or Power O If Inactive and Power O If Disconnected features depending on the location of purchase.

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User's Guide

Printing

Printing from the Printer Driver on Windows

Accessing the Printer Driver

When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications.

Accessing the printer driver from the control panel

❏ Windows 10/Windows Server 2016

Click on the start button, and then select Windows System > Control Panel > Vie w d evi c es and p r inters in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Select Desktop > Settings > Control Panel > Vi e w de v ices a nd pri n t e r s in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.

❏ Windows 7/Windows Server 2008 R2

Click the start button, and select Control Panel > Vie w dev i ces a n d pr inte r s in Hardware and Sound. Right- click on your printer and select Printing preferences.

❏ Windows Vista/Windows Server 2008

Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Select printing preferences.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right- click on your printer and select Printing preferences.

Accessing the printer driver from the printer icon on the task bar

e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.

If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one displayed from the control panel. If you double-click this icon, you can check the status of the printer.

Note: If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar.

Printing Basics

Note:

Operations may dier depending on the application. See the application's help for details.

1. Open the

Load paper in the printer if it has not already been loaded.

you want to print.

le

Page 23

User's Guide

Printing

2. Select Print or Page Setup from the File menu.

3. Select your printer.

4. Select Preferences or Properties to access the printer driver window.

5. Change the settings as necessary.

See the menu options for the printer driver for details.

Note:

❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help.

❏ When you select Print Preview, you can see a preview of your document before printing.

6. Click OK to close the printer driver window.

7. Click Print.

Note:

When you select Print Preview, a preview window is displayed. To change the settings, click Cancel, and then repeat the procedure from step 2.

Related Information

& “Available Paper and Capacities” on page 14 & “Loading Paper in the Paper Cassette” on page 16 & “Main Tab” on page 37

Page 24

User's Guide

Printing

Printing on 2-Sides

You can print on both sides of the paper. You can also print a booklet that can be created by re-ordering the pages and folding the printout.

Note:

❏ Flip the paper over to print on the other side when the printer has nished printing the rst side.

❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.

❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.

Related Information

& “Available Paper and Capacities” on page 14

Print Settings

2-sided printing is available when EPSON Status Monitor 3is enabled.

Note: To enable EPSON Status Monitor 3, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

On the printer driver's Main tab, select an option from 2-Sided Printing.

2. Click Settings, make the appropriate settings, and then click OK.

Note: To print a folded booklet, select Booklet.

3. Click Print.

When the rst side has nished printing, a pop-up window is displayed on the computer. Follow the on-screen instructions.

Related Information

& “Printing Basics” on page 22

“Main Tab” on page 37

Page 25

User's Guide

Printing

Printing Several Pages on One Sheet

You can print two or four pages of data on a single sheet of paper.

Print Settings

On the printer driver's Main tab, select 2-Up or 4-Up as the Multi-Page setting.

Related Information

& “Printing Basics” on page 22 & “Main Tab” on page 37

Printing and Stacking in Page Order (Reverse Order Printing)

You can print from the last page so that the documents are stacked in page order.

Print Settings

On the printer driver's Main tab, select Reverse Order.

Related Information

& “Printing Basics” on page 22

Page 26

User's Guide

Printing

& “Main Tab” on page 37

Printing a Reduced or Enlarged Document

You can reduce or enlarge the size of a document by a specic percentage or to t the paper size you loaded in the printer.

Print Settings

On the printer driver's More Options tab, select the document size from the Document Size setting. Select the paper size you want to print on from the Output Paper setting. Select Reduce/Enlarge Document, and then select Fit to Page or Zoom to. When you select Zoom to, enter a percentage.

Select Center to print the images in the center of the page.

Related Information

& “Printing Basics” on page 22 & “More Options Tab” on page 37

Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)

is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.

Page 27

User's Guide

Printing

Print Settings

On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. If you click Settings, you can select the panels that you do not want to print. You can also select the cutting guide options.

Related Information

& “Printing Basics” on page 22 & “Main Tab” on page 37

Making Posters Using Overlapping Alignment Marks

Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides.

e actual guides are printed in monochrome, but for this explanation they are shown as blue and red lines.

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User's Guide

Printing

1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of

the top and bottom cross marks.

2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets

together from the back.

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User's Guide

Printing

3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the

of the cross marks).

le

4. Tape the sheets together from the back.

5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.

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User's Guide

Printing

6. Cut o the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the le and right

side cross marks.

7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then

temporarily tape them together from the back.

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User's Guide

Printing

8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line

above the cross marks).

9. Tape the sheets together from the back.

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User's Guide

Printing

10. Cut o the remaining margins along the outer guide.

Printing with a Header and Footer

You can print information such as a user name and printing date in headers or footers.

Print Settings

On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. Click Settings, and then select the items you want to print.

Page 33

User's Guide

Printing

Related Information

& “Printing Basics” on page 22 & “More Options Tab” on page 37

Printing a Watermark

You can print a watermark such as "Condential" on your printouts. You can also add your own watermark.

Note:

is feature is not available with borderless printing.

Print Settings

On the printer driver's More Options tab, click Watermark Features, and then select Watermark. Click Settings to change details such as the size, density, or position of the watermark.

Related Information

“Printing Basics” on page 22

“More Options Tab” on page 37

Printing Multiple Files Together

Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.

Print Settings

On the printer driver's Main tab, select Job Arranger Lite. When you start printing, the Job Arranger Lite window is displayed. With the Job Arranger Lite window opened, open the le that you want to combine with the current

and then repeat the above steps.

le,

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User's Guide

Printing

When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page layout.

Click Print from the File menu to start printing.

Note:

If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved

To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite window. Next, select Open from the File menu to select the

Related Information

& “Printing Basics” on page 22 & “Main Tab” on page 37

le.

les

is "ecl".

Adjusting the Print Tone

You can adjust the tone used in the print job.

Note:

ese adjustments are not applied to the original data.

Print Settings

On the printer driver's More Options tab, select Custom as the Tone Correction setting. Click Advanced to open the Ton e C orrecti on window, and then select the method of tone correction.

Note:

❏ Automatic is selected as default on the More Options tab. is setting automatically adjusts the tone to match the paper

type and print quality settings.

Related Information

& “Printing Basics” on page 22 & “More Options Tab” on page 37

Page 35

User's Guide

Printing

Printing to Emphasize Thin Lines

You can thicken thin lines that are too thin to print.

Print Settings

On the printer driver's More Options tab, click Image Options in the Tone Cor re c t i o n setting. Select Emphasize in Lines.

Related Information

& “Printing Basics” on page 22 & “More Options Tab” on page 37

Printing to Enhance Light Text and Lines

You can enhance light letters and lines to make them more visible, or to sharpen images.

Print Settings

On the printer driver's More Options tab, click Image Options in the Tone Cor re c t i o n setting. Select Enhance Light Text and Lines.

Related Information

& “Printing Basics” on page 22 & “More Options Tab” on page 37

Page 36

User's Guide

Printing

Printing Clear Bar Codes

You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned.

You can use this feature under the following conditions.

❏ Paper: Plain paper, Copy paper, High quality plain paper, or Envelope

❏ Quality: Standard

e print quality may be changed when printing. e print speed may become slower and print density may become higher.

Note:

Deblurring may not always be possible depending on the circumstances.

Print Settings

On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.

Related Information

& “Printing Basics” on page 22 & “Maintenance Tab” on page 38

Canceling Printing

You can cancel a print job from the computer. However, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case, cancel the print job by using the printer's control panel.

Canceling

On your computer, right-click on your printer in Devices and Printers, Printer, or in Printers and Faxes. Click See what's printing, right-click on the job you want to cancel, and then select Cancel.

Menu Options for the Printer Driver

Open the print window in an application, select the printer, and then access the printer driver window.

Note:

Menus vary depending on the option you selected.

Page 37

User's Guide

Printing

Main Tab

Printing Presets Add/Remove Presets You can add or remove your own presets for frequently used print

settings. Select the preset you want to use from the list.

Show Settings

Reset Defaults

Ink Levels Displays how to check the ink level.

Paper Source

Document Size

Orientation Select the orientation you want to use to print.

Paper Type Select the type of paper on which you print.

Quality Select the pint quality you want to use for printing. Available settings depend on the paper type

2-Sided Printing Allows you to perform 2-sided printing.

Multi-Page

Displays a list of items currently set on the Main and More Options tabs.

Return all settings to their factory default values. The settings on the More Options tab are also reset to their defaults.

Select the paper source from which the paper is fed. Select Auto Select to automatically select the paper source selected in the print settings on the printer.

If the printer has only one paper source, this item is not displayed.

Select the paper size on which you want to print. If you select User-Dened, enter the paper width and height.

you select.

Settings You can specify the binding edge and the binding margins.

Allows you to print several pages on one sheet or perform poster printing. Click Page Order to specify the order in which pages are printed.

Copies Set the number of copies you want to print.

Collate Prints multi-page documents collated in order and sorted into sets.

Reverse Order Allows you to print from the last page so that the pages are stacked in the

correct order after printing.

Quiet Mode Reduces the noise the printer makes. However, enabling this may reduce print speed.

Print Preview Displays a preview of your document before printing.

Job Arranger Lite Select to print using the Job Arranger Lite feature.

More Options Tab

Printing Presets Add/Remove Presets You can add or remove your own presets for frequently used print

settings. Select the preset you want to use from the list.

Show Settings

Reset Defaults

Document Size Select the size of your document.

Displays a list of items currently set on the Main and More Options tabs.

Return all settings to their factory default values. The settings on the Main tab are also reset to their defaults.

Page 38

User's Guide

Printing

Output Paper

Reduce/Enlarge Document

Tone Correction Automatic Adjusts the tone of images automatically.

Watermark Features Allows you to make settings for anti-copy pattern or watermarks.

Additional Settings Rotate 180° Rotates pages 180 degrees before printing. This feature is helpful when

Select the paper size on which you want to print. If the Output Paper diers from the Document Size, Reduce/Enlarge Document is selected automatically. You do not have to select it when printing without reducing or enlarging the size of a document.

Allows you to reduce or enlarge the size of a document.

Fit to Page Automatically reduce or enlarge the document to t to the paper size

selected in Output Paper.

Zoom to Prints with a specic percentage.

Center Prints images in the center of the paper.

Custom

Image Options Enables print quality options such as Emphasize Text. You can also

Allows you to perform manual tone correction. Click Advanced for further settings.

thicken thin lines to make them visible on the printouts.

printing on paper such as envelopes that are loaded in the printer.

xed

direction in

High Speed Prints when the print head moves in both directions. The print speed is

faster, but the quality may decline.

Mirror Image Inverts an image to print as it would appear in a mirror.

Maintenance Tab

Nozzle Check Prints a nozzle check pattern to check if the print head nozzles are clogged.

Head Cleaning Cleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print

head only if some nozzles are clogged as shown in the illustration of the nozzle check pattern.

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User's Guide

Printing

Power Cleaning Runs power cleaning to clean the clogged nozzles in the print head. Because this feature uses more

ink than head cleaning, run power cleaning only if most nozzles are clogged as shown in the illustration of the nozzle check pattern.

Print Head Alignment Aligns the print head if vertical lines are misaligned.

Paper Guide Cleaning Cleans the paper path if the printouts are smeared.

Job Arranger Lite Opens the Job Arranger Lite window. Here you can open and edit previously saved data.

EPSON Status Monitor 3

Monitoring Preferences

Extended Settings Allows you to make a variety of settings. Right-click each item to view the Help for more details.

Print Queue Displays the jobs waiting to be printed. You can check, pause, or resume print jobs.

Printer and Option Information

Language Changes the language used on the printer driver window. To apply the settings, close the printer

Software Update Starts EPSON Software Updater to check for the latest version of applications on the Internet.

Technical Support Allows you to access the Epson technical support website.

Opens the EPSON Status Monitor 3 window. Here you can conrm the status of the printer and the consumables.

Allows you to make settings for items on the EPSON Status Monitor 3 window.

Displays the number of sheets of paper fed into the printer.

driver, and then open it again.

Printing from the Printer Driver on Mac OS

Printing Basics

Note:

Operations dier depending on the application. See the application's help for details.

1. Open the

Load paper in the printer if it has not already been loaded.

2. Select Print from the File menu or another command to access the print dialog.

If necessary, click Show Details or

Select your printer.

you want to print.

le

to expand the print window.

Page 40

User's Guide

4. Select Print Settings from the pop-up menu.

Printing

Note:

On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly.

Select System Preferences from the printer, and then add the printer again. See the following to add a printer.

http://epson.sn

menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the

5. Change the settings as necessary.

See the menu options for the printer driver for details.

6. Click Print.

Related Information

& “Available Paper and Capacities” on page 14 & “Loading Paper in the Paper Cassette” on page 16 & “Menu Options for Print Settings” on page 44

Page 41

User's Guide

Printing

Printing Several Pages on One Sheet

You can print two or four pages of data on a single sheet of paper.

Print Settings

Select Layout from the pop-up menu. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.

Related Information

& “Printing Basics” on page 39 & “Menu Options for Layout” on page 43

Printing and Stacking in Page Order (Reverse Order Printing)

You can print from the last page so that the documents are stacked in page order.

Print Settings

Select Paper Handling from the pop-up menu. Select Reverse as the Page Order setting.

Related Information

& “Printing Basics” on page 39

Page 42

User's Guide

Printing

& “Menu Options for Paper Handling” on page 43

Printing a Reduced or Enlarged Document

You can reduce or enlarge the size of a document by a specic percentage or to t the paper size you loaded in the printer.

Print Settings

When printing to t to the paper size, select Paper Handling from the pop-up menu, and then select Scale to t paper size. Select the paper size you loaded in the printer in Destination Paper Size. When reducing the size of

the document, select Scale down only.

When printing at a

❏ Select Print from the File menu of the application. Select Printer, enter a percentage in Scale, and then click

Print.

❏ Select Page Setup from the File menu of the application. Select your printer in Format For, enter a percentage

in Scale, and then click OK.

Note: Select the paper size you set in the application as the Paper Size setting.

Related Information

“Printing Basics” on page 39

“Menu Options for Paper Handling” on page 43

specic

percentage, do one of the following.

Canceling Printing

Page 43

User's Guide

Printing

Canceling

Click the printer icon in the Dock. Select the job you want to cancel, and then do one of the following.

❏ OS X Mountain Lion or later

Click

next to the progress meter.

❏ Mac OS X v10.6.8 to v10.7.x

Click Delete.

Menu Options for the Printer Driver

Open the print window in an application, select the printer, and then access the printer driver window.

Note:

Menus vary depending on the option you selected.

Menu Options for Layout

Pages per Sheet Select the number of pages to be printed on one sheet.

Layout Direction Specify the order in which the pages will be printed.

Border Prints a border around the pages.

Reverse page orientation

Rotates pages 180 degrees before printing. Select this item when printing on paper such as envelopes that are loaded in

direction in the printer.

xed

Flip horizontally Inverts an image to print as it would appear in a mirror.

Menu Options for Color Matching

ColorSync Select the method for color adjustment. These options adjusts colors between the printer and the

EPSON Color Controls

computer display to minimize the

dierence

in color.

Menu Options for Paper Handling

Collate pages Prints multi-page documents collated in order and sorted into sets.

Pages to Print Select to print only odd pages or even pages.

Page Order Select to print from the top or the last page.

Scale to t paper size Prints to t to the paper size you loaded.

Destination Paper Size

Scale down only Select when reducing the size of the document.

Select the paper size to print on.

Page 44

User's Guide

Menu Options for Cover Page

Printing

Print Cover Page

Cover Page Type Select the contents of the cover page.

Select whether or not to print a cover page. When you want to add a back cover, select After

document.

Menu Options for Print Settings

Paper Source Select the paper source from which the paper is fed. If the printer has only one paper source, this

item is not displayed. Selecting Auto Select selects the paper source that matches the paper setting on the printer automatically.

Media Type Select the type of paper on which you print.

Print Quality Select the pint quality you want to use for printing. The options vary depending on the paper type.

Advanced Settings Adjusts the brightness and the contrast of images.

Making Operation Settings for the Mac OS Printer Driver

Accessing the Operation Settings Window of the Mac OS Printer Driver

Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).

Operation Settings of the Mac OS Printer Driver

❏ Skip Blank Page: Avoids printing blank pages.

❏ Quiet Mode: Prints quietly. However, the print speed may be slower.

❏ High Speed Printing: Prints when the print head moves in both directions. e print speed is faster, but the

quality may decline.

❏ Warning Notications: Allows the printer driver to display warning notications.

❏ Establish bidirectional communication: Usually, this should be set to On. Select O when acquiring the printer

information is impossible because the printer is shared with Windows computers on a network or for any other reason.

Canceling Printing - Printer Button

Press the y button to cancel the print job in progress.

Page 45

User's Guide

Relling Ink

Checking the Ink Level

To conrm the actual ink remaining, visually check the ink level in the printer's tank.

Important:

Prolonged use of the printer when the ink level is below the lower line could damage the printer.

Ink Bottle Codes

Epson recommends the use of genuine Epson ink bottles.

e following are the codes for genuine Epson ink bottles.

Important:

❏ Epson warranty does not cover damage caused by inks other than those

ink not designed for this printer or any third party ink.

❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and

under certain circumstances, may cause erratic printer behavior.

Note:

❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.

❏ Although the ink bottles may contain recycled materials, this does not aect printer function or performance.

❏ Specications and appearance of the ink bottle are subject to change without prior notice for improvement.

For Europe

Product BK: Black

ET-M1100 111

specied,

including any genuine Epson

M1100

*1 High capacity / *2 Standard capacity

110 *

/110S*

Page 46

User's Guide

Relling Ink

Note:

For users in Europe, visit the following website for information on Epson's ink bottle yields.

http://www.epson.eu/pageyield

For Australia and New Zealand

BK: Black

532

For Asian countries except for China

BK: Black

005*

*1 High capacity / *2 Standard capacity

/005S *

Related Information

& “Technical Support Web Site” on page 91

Ink Bottle Handling Precautions

Storing precautions for ink

❏ Store ink bottles at normal room temperature and keep them away from direct sunlight.

❏ Epson recommends using the ink bottle before the date printed on the package.

❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature

changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.

❏ Aer bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least

three hours before using it.

❏ Do not open the ink bottle package until you are ready to

the ink tank. e ink bottle is vacuum packed to

ll maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may not be possible.

❏ Once you open an ink bottle, we recommend using it as soon as possible.

❏ Epson recommends using the ink bottle before the date printed on the package.

❏ For optimum print results do not maintain low ink levels for extended periods of time.

Handling precautions for relling ink

❏ Use ink bottles with the correct part code for this printer.

❏ is printer requires careful handling of ink. Ink may splatter when the ink tank is lled or relled with ink. If

ink gets on your clothes or belongings, it may not come o.

❏ If the ink tank is not lled up to the lower line, rell the ink soon. Continued use of the printer when the ink

level is below the lower line on the tank could damage the printer.

Page 47

User's Guide

Relling Ink

❏ To obtain optimum printing results, rell the ink tank to the upper line at least once every year.

❏ Do not shake too vigorously or squeeze the ink bottles.

Ink consumption

❏

ink in the ink bottle supplied with your printer is partly used during initial setup. In order to produce high

e quality printouts, the print head in your printer will be fully charged with ink. is one-o process consumes a quantity of ink and therefore this bottle may print fewer pages compared to subsequent ink bottles.

❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the

frequency of your prints and environmental conditions such as temperature.

Relling the Ink Tank

Ink can be

Important:

relled

at any time.

Epson recommends the use of genuine Epson ink bottles.

1. Open the printer cover.

2. Hold down the H button on the printer for at least

seconds until the H light

ve

ashes.

Page 48

User's Guide

Relling Ink

3. Check that the ink tank moves to the lling position and aligns with the u mark.

Important:

Do not put your hand inside the printer until everything has stopped moving.

Note:

To cancel relling the ink tank, hold down the

Open the cap of the ink tank.

5. While holding the ink bottle upright, turn the cap slowly to remove it.

button.

Page 49

User's Guide

Relling Ink

Important:

❏ Be careful not to spill any ink.

❏ Do not touch the top of the ink bottle aer removing the cap; otherwise you may be smeared with ink.

6. Position the top of the ink bottle along the slot in front of the lling port, and then stand the bottle slowly to insert it into the

lling

port.

Important:

❏ Do not allow the top of the ink bottle to hit against any objects

spill.

❏ It may be dicult to see inside the ink tank. Rell the ink tank carefully to prevent ink from spilling out

from the ink inlet.

removing its cap; otherwise ink may

aer

Page 50

User's Guide

Relling Ink

7. Insert the top of the ink bottle securely into the lling port of the tank to rell the tank with ink.

Ink pours into the tank just by holding the bottle normally without squeezing. e ink automatically when the ink is lled to the upper line.

ow

stops

Important:

Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.

Note:

If the ink does not start owing into the tank, remove the ink bottle and try reinserting it.

Page 51

User's Guide

Relling Ink

8. When you have nished relling the ink, remove the ink bottle, and then close the cap of the ink tank securely.

Note:

If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.

9. Close the cap of the ink tank.

10. Close the printer cover.

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User's Guide

Relling Ink

11. Hold down the H button on the printer for at least ve seconds until the H light ashes.

Related Information

& “Ink Bottle Codes” on page 45 & “Ink Bottle Handling Precautions” on page 46 & “Ink Spilled” on page 83

Page 53

User's Guide

Maintaining the Printer

Preventing the Print Head from Drying

Always use the power button when turning the printer on and o.

Check that the power light is o before you disconnect the power cord.

e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it from drying, make sure the print head is capped properly to prevent the ink from drying.

When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may not be capped properly. If the print head is

In these cases, turn the printer on and o again as soon as possible to cap the print head.

as it is, it will dry out causing nozzles (ink outlets) to clog.

le

Check if Nozzles are Clogged (Nozzle Check)

If the nozzles are clogged, the printouts become faint or visible banding appears.

When print quality has declined, rst use the nozzle check feature to check if the nozzles are clogged.

Check if Nozzles are Clogged (Nozzle Check) - Printer Buttons

1. Load A4-size plain paper in the printer.

2. Press the

3. While holding down the power light ashes.

e nozzle check pattern is printed.

Note:

It may take some time to start printing the nozzle check pattern.

4. Examine the printed pattern, and then perform one of the following options depending on the print results.

button to turn o the printer.

button, press the P button to turn on the printer for at least

seconds until the

ve

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User's Guide

Maintaining the Printer

❏ A:

All lines are printed. No further steps are needed.

❏ B or close to B: Cleain the print head.

When some nozzles are clogged, perform head cleaning. For details, see the related information below.

❏ C or close to C: Power Clean the print head.

When most lines are broken or most segments are missing, perform head cleaning. For details, see the related information below.

Related Information

& “Loading Paper in the Paper Cassette” on page 16

“Cleaning the Print Head (Head Cleaning)” on page 56

“Power Cleaning the Print Head (Power Cleaning)” on page 57

Check if Nozzles are Clogged (Nozzle Check) - Windows

1. Load A4-size plain paper in the printer.

2. Access the printer driver window.

3. Click Nozzle Check on the Maintenance tab.

4. Follow the on-screen instructions to print the nozzle check pattern.

5. Examine the printed pattern, and then perform one of the following options depending on the print results.

❏ A:

All lines are printed. No further steps are needed.

❏ B or close to B: Cleain the print head.

When some nozzles are clogged, perform head cleaning. For details, see the related information below.

❏ C or close to C: Power Clean the print head.

When most lines are broken or most segments are missing, perform head cleaning. For details, see the related information below.

Related Information

“Accessing the Printer Driver” on page 22

Page 55

User's Guide

Maintaining the Printer

& “Loading Paper in the Paper Cassette” on page 16 & “Cleaning the Print Head (Head Cleaning)” on page 56 & “Power Cleaning the Print Head (Power Cleaning)” on page 57

Check if Nozzles are Clogged (Nozzle Check) - Mac OS

1. Load A4-size plain paper in the printer.

Select System Preferences from the then select the printer.

Click Options & Supplies > Utility > Open Printer Utility.

Click Nozzle Check.

menu > Printers & Scanners (or Print & Scan, Print & Fax), and

5. Follow the on-screen instructions to print the nozzle check pattern.

Examine the printed pattern, and then perform one of the following options depending on the print results.

❏ A:

All lines are printed. No further steps are needed.

❏ B or close to B: Cleain the print head.

When some nozzles are clogged, perform head cleaning. For details, see the related information below.

❏ C or close to C: Power Clean the print head.

When most lines are broken or most segments are missing, perform head cleaning. For details, see the related information below.

Related Information

& “Loading Paper in the Paper Cassette” on page 16 & “Cleaning the Print Head (Head Cleaning)” on page 56 & “Power Cleaning the Print Head (Power Cleaning)” on page 57

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User's Guide

Maintaining the Printer

Cleaning the Print Head (Head Cleaning)

When printouts are faint or visible banding appears, the nozzles are clogged. When print quality has declined, use the nozzle check feature to check if the nozzles are clogged, and then clean the print head. For details on how to run the nozzle check, see the related information below.

Important:

❏ Do not open the printer cover or turn o the printer during head cleaning. If the head cleaning is incomplete, you

may not be able to print.

❏ Because print head cleaning uses some ink, clean the print head only if quality declines.

❏ When ink is low, you may not be able to clean the print head.

❏ If print quality has not improved aer repeating nozzle check and head cleaning about three times, wait for at

least six hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend to turn o the printer. If print quality has still not improved, contact Epson support.

To prevent the print head from drying out, do not unplug the printer while the power is on.

Cleaning the Print Head - Printer Buttons

Hold the y button down for at least

Print head cleaning starts.

Note:

It may take some time to start print head cleaning.

Aer the power light stops ashing, turn o the printer, run nozzle check, and then check if the print head nozzles have been un-clogged.

For details on how to run the nozzle check, see the related information below.

Repeat the nozzle check and head cleaning up to three times until all lines are printed correctly.

Related Information

“Check if Nozzles are Clogged (Nozzle Check)” on page 53

seconds until the power light starts

ve

ashing.

Cleaning the Print Head - Windows

1. Access the printer driver window.

2. Click Head Cleaning on the Maintenance tab.

Follow the on-screen instructions.

Aer the print head cleaning is nished, run Nozzle Check and then check if the print head nozzles have been unclogged. For details on how to run the nozzle check, see the related information below.

Repeat the steps up to three times until all lines are printed correctly.

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User's Guide

Maintaining the Printer

Related Information

& “Accessing the Printer Driver” on page 22 & “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Cleaning the Print Head - Mac OS

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Head Cleaning.

Follow the on-screen instructions.

Repeat the steps up to three times until all lines are printed correctly.

Related Information

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Power Cleaning the Print Head (Power Cleaning)

e power cleaning feature may improve print quality in the following cases.

❏

most nozzles are clogged.

e

❏ You performed the nozzle check and head cleaning three times and then waited for at least six hours without

printing, but print quality still did not improve.

Before running this feature, use the nozzle check feature to check if the nozzles are clogged, read the following instructions, and then power clean the print head.

Important:

Make sure that there is enough ink in the ink tank.

Visually check the ink tank is at least a third full. Low ink levels during Power Cleaning could damage the product.

Important:

An interval of 12 hours is required between each Power Cleaning.

Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. unnecessary ink usage, you must wait 12 hours before you try it again.

erefore,

to avoid

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User's Guide

Maintaining the Printer

Important:

is feature eects the service life of the ink pads. e ink pads reach their capacity earlier by running this feature. If the ink pads have reached the end of their service life, contact Epson Support to request replacement.

Note:

When the ink levels are insucient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing may remain.

Related Information

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Running Power Cleaning - Windows

1. Access the printer driver window.

Click Power Cleaning on the Maintenance tab.

3. Follow the on-screen instructions.

Related Information

& “Accessing the Printer Driver” on page 22 & “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Running Power Cleaning - Mac OS

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

Click Power Cleaning.

4. Follow the on-screen instructions.

Related Information

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Aligning the Print Head

If you notice a misalignment of vertical lines or blurred images, align the print head.

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User's Guide

Maintaining the Printer

Aligning the Print Head - Windows

1. Load four or more sheets of A4-size plain paper in the printer.

2. Access the printer driver window.

3. Click Print Head Alignment on the Maintenance tab.

4. Follow the on-screen instructions.

Related Information

& “Loading Paper in the Paper Cassette” on page 16

“Accessing the Printer Driver” on page 22

Aligning the Print Head - Mac OS

1. Load four or more sheets of A4-size plain paper in the printer.

2. Select System Preferences from the then select the printer.

3. Click Options & Supplies > Utility > Open Printer Utility.

4. Click Print Head Alignment.

5. Follow the on-screen instructions.

Related Information

& “Loading Paper in the Paper Cassette” on page 16

menu > Printers & Scanners (or Print & Scan, Print & Fax), and

Cleaning the Paper Path

When the printouts are smeared or scued or paper does not feed correctly, clean the roller inside.

Important:

Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.

Cleaning the Paper Path - Windows

1. Access the printer driver window.

2. Click Paper Guide Cleaning on the Maintenance tab.

3. Follow the on-screen instructions.

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User's Guide

Maintaining the Printer

Cleaning the Paper Path - Mac OS X

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Paper Guide Cleaning.

Follow the on-screen instructions.

Cleaning the Paper Path for Paper Feeding Problems

When paper is not fed from paper cassette correctly, clean the roller inside.

1. Turn o the printer by pressing the

2. Unplug the power cord, and then disconnect the power cord.

3. Make sure that the cap of the ink tank is securely closed.

Important:

button.

If the cap of the ink tank is not securely closed, ink may leak.

Close the printer cover.

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User's Guide

Maintaining the Printer

5. Slide out the paper cassette, and then remove the paper.

6. Stand the printer on its side with the printer's ink tank at the bottom.

Caution:

Be careful not to trap your hand or

Important:

when standing the printer. Otherwise you may be injured.

ngers

Do not leave the printer standing for a long time.

7. Dampen a so cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth.

8. Return the printer to its normal position, and then insert the paper cassette.

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User's Guide

Maintaining the Printer

9. Connect the power cord.

Checking the Total Number of Pages Fed Through the Printer

You can check the total number of pages fed through the printer.

Checking the Total Number of Pages Fed Through the Printer Printer Buttons

e information is printed together with the nozzle check pattern.

1. Load A4-size plain paper in the printer.

2. Press the

3. Turn the printer on while holding the ashes.

button to turn o the printer.

button down, and then release the buttons when the power light

Checking the Total Number of Pages Fed Through the Printer Windows

1. Access the printer driver window.

2. Click Printer and Option Information on the Maintenance tab.

Related Information

& “Accessing the Printer Driver” on page 22

Checking the Total Number of Pages Fed Through the Printer - Mac OS

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Printer and Option Information.

Page 63

User's Guide

Software Information

is section introduces soware products available for your printer from the supplied CD.

Application for Printing Web Pages (E-Web Print)

E-Web Print is an application that allows you to easily print web pages with various layouts. See the application's help for details. You can access the help from the E-Web Print menu on the E-Web Print tool bar.

Note:

❏ Windows Server operating systems are not supported.

❏ Mac OS is not supported.

❏ Check for supported browsers and the latest version from the download site.

Starting

When you install E-Web Print, it is displayed in your browser. Click Print or Clip.

Related Information

& “Installing Applications” on page 64

Software Update Tools (EPSON Software Updater)

EPSON You can also update the printer's rmware and manual.

Note:

Windows Server operating systems are not supported.

Installing Method

Download EPSON Soware Updater from the Epson website.

If you are using a Windows computer and cannot to download it from the website, you can install it from the supplied soware disc.

http://www.epson.com

Soware

Updater is an application that checks for new or updated

soware

on the internet and installs it.

Starting on Windows

❏ Window s 1 0

Click the start button, and then select Epson Soware > EPSON Soware Updater.

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏ Window s 7 / Wi ndows Vist a / Wi ndows XP

Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware Updater.

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User's Guide

Software Information

Note:

You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting Soware Update.

Starting on Mac OS

Select Go > Applications > Epson Soware > EPSON Soware Updater.

Installing Applications

Connect your computer to the network and install the latest version of applications from the website.

Note:

❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

❏ When reinstalling an application, you need to uninstall it rst.

1. Quit all running applications.

2. When installing the printer driver, disconnect the printer and the computer temporarily.

Note:

Do not connect the printer and the computer until you are instructed to do so.

3. Access to the following website, and then enter the product name.

http://epson.sn

4. Select Setup, and then click Download.

5. Click or double-click the downloaded le, and then follow the on-screen instructions.

Note:

If you are using a Windows computer and you cannot download applications from the website, install them from the soware

disc that came with the printer.

Updating Applications and Firmware

You may be able to clear certain problems and improve or add functions by updating the applications and the rmware. Make sure you use the latest version of the applications and rmware.

Make sure that the printer and the computer are connected, and the computer is connected to the internet.

2. Start EPSON Soware Updater, and update the applications or the rmware.

Important:

Do not turn o the computer or the printer until the update is complete; otherwise, the printer may malfunction.

Note:

If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater. Check for the latest versions of the applications from your local Epson website.

http://www.epson.com

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User's Guide

Software Information

Uninstalling Applications

Uninstalling Applications - Windows

Press the

Quit all running applications.

3. Open Control Panel:

❏ Windows 10/Windows Server 2016

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

button to turn o the printer.

Click on the start button, and then select Windows System > Control Panel.

Select Desktop > Settings > Control Panel.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button and select Control Panel.

4. Open Uninstall a program (or Add or Remove Programs):

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server

2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Select Uninstall a program in Programs.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Add or Remove Programs.

5. Select the application you want to uninstall.

You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before uninstalling.

Uninstall the applications:

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server

2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Click Uninstall/Change or Uninstall.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Change/Remove or Remove.

Note: If the User Account Control window is displayed, click Continue.

Follow the on-screen instructions.

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User's Guide

Software Information

Uninstalling Applications - Mac OS

1. Download the Uninstaller using EPSON Soware Updater.

Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

2. Press the

3. To uninstall the printer driver, select System Preferences from the & Scan, Print & Fax), and then remove the printer from the enabled printers list.

4. Quit all running applications.

5. Select Go > Applications > Epson Soware > Uninstaller.

6. Select the application you want to uninstall, and then click Uninstall.

button to turn o the printer.

Important:

menu > Printers & Scanners (or Print

e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer driver again.

Note:

If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson and then drag it to the trash icon.

Related Information

Soware

, select the application you want to uninstall,

&“Soware

Update Tools (EPSON

Soware

Updater)” on page 63

Page 67

User's Guide

Solving Problems

Checking the Printer Status

Lights and Printer Status

When an error occurs, the light turns on or

: On

: Flashing

Light Situation Solutions

Initial ink charging may not be complete. See the Start Here poster to complete initial ink

Ink relling may not be complete.

Ink tank cap is not fully closed.

No paper is loaded or more than one sheet has been fed at a time.

A paper jam has occurred.

Protective material may be inside the printer. Open the printer cover, remove the protective

ashes.

Details of the error are displayed on the computer screen.

charging.

Rell the ink inside the ink tank, and then press the button to return the tank to the home position.

Push in the cap rmly, and then press the

Load paper and press the

Remove the paper and press the

material, and then press the

button.

Page 68

User's Guide

Solving Problems

Light Situation Solutions

When the power is on or ashing

❏ The printer was not turned o correctly.*

❏ Because the printer was turned o while

operating, the nozzles may have dried and clogged.

* The power was turned o with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.

When the power is o

The printer has started in recovery mode because the rmware update failed.

When the H light and the b light ash simultaneously

An ink pad is nearing or at the end of its service life.

❏ After clearing the error by pressing the

we recommend performing a nozzle check. Cancel any pending print jobs.

❏ To turn o the printer, make sure you press the

button.

Follow the steps below to try to update the rmware again.

1. Connect the computer and the printer with a USB cable.

2. Visit your local Epson website for further instructions.

The ink pads need to be replaced.

Contact Epson or an authorised Epson service provider to replace the ink pad

serviceable part.

When a message saying that you can continue printing is displayed on the computer, press the

button to continue printing. The lights stop ashing for the time being, however, they will continue to ash at regular intervals until the ink pad is replaced.

. It is not a user-

button,

A printer error has occurred. Open the front cover and remove any paper inside

the printer. Turn the power o and on again.

If the error continues to occur after turning the power o and on again, contact Epson support.

specications. e

printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this replacement.

Related Information

& “Removing Jammed Paper” on page 69

“Contacting Epson Support” on page 91

“Installing Applications” on page 64

Checking the Printer Status - Windows

1. Access the printer driver window.

Page 69

User's Guide

Solving Problems

2. Click EPSON Status Monitor 3 on the Maintenance tab.

Note:

❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not

added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar.

❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable

EPSON Status Monitor 3.

Related Information

& “Accessing the Printer Driver” on page 22

Checking the Printer Status - Mac OS

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and

then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click EPSON Status Monitor.

You can check the printer status, ink levels, and error status.

Checking the Software Status

You may be able to clear the problem by updating the soware to the latest version. To check the soware status, use the soware update tool.

Related Information

& “

Soware

& “Installing Applications” on page 64

Update Tools (EPSON

Soware

Updater)” on page 63

Removing Jammed Paper

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error.

Important:

❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.

❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;

otherwise ink may leak.

Related Information

& “Lights and Printer Status” on page 12

Page 70

User's Guide

Solving Problems

Removing Jammed Paper from Inside the Printer

Caution:

Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury.

1. Open the printer cover.

2. Remove the jammed paper.

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User's Guide

Important:

Do not touch the white at cable or translucent lm inside the printer. Doing so may cause a malfunction.

Solving Problems

3. Close the printer cover.

Removing Jammed Paper from Rear Cover

1. Remove the rear cover.

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User's Guide

2. Remove the jammed paper.

3. Remove jammed paper from the rear cover.

Solving Problems

Insert the rear cover in the printer.

Paper Does Not Feed Correctly

Check the following points, and then take the appropriate actions to solve the problem.

❏ Place the printer on a

❏ Use paper supported by this printer.

❏ Follow the paper handling precautions.

❏ Do not load more than the maximum number of sheets

above the line indicated by the triangle symbol on the edge guide.

Related Information

& “Environmental Specications” on page 86 & “Paper Handling Precautions” on page 15 & “Available Paper and Capacities” on page 14 & “List of Paper Type” on page 19

surface and operate in the recommended environmental conditions.

at

specied

for the paper. For plain paper, do not load

Paper Jams

Load paper in the correct direction, and slide the edge guides against the edges of the paper.

Page 73

User's Guide

Solving Problems

Related Information

& “Removing Jammed Paper” on page 69 & “Loading Paper in the Paper Cassette” on page 16

Paper Feeds at a Slant

Load paper in the correct direction, and slide the edge guides against the edges of the paper.

Related Information

& “Loading Paper in the Paper Cassette” on page 16

Several Sheets of Paper are Fed at a Time

❏ When several sheets of paper are fed at a time during manual 2-sided printing, remove any paper which is

loaded in the printer before you reload the paper.

❏ If the paper is pushed in, align the paper to the paper size line on the paper cassette.

Power and Control Panel Problems

Power Does Not Turn On

❏ Make sure the power cord is securely plugged in.

❏ Hold down the

Power Does Not Turn O

Hold down the P button for a little longer. If you still cannot turn o the printer, unplug the power cord. To

prevent the print head from drying out, turn the printer back on and turn it o by pressing the

button for a little longer.

button.

Power Turns O Automatically

❏ Wi n d o w s

Click Printer and Option Information on the printer driver's Maintenance tab.

❏ Disable the Power O If Inactive and Power O If Disconnected settings.

❏ Disable the Power O Timer setting.

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User's Guide

❏ Mac OS

Solving Problems

Select System Preferences from the select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Printer Settings.

❏ Disable the Power O If Inactive and Power O If Disconnected settings.

❏ Disable the Power O Timer setting.

Note:

Your produ c t may h ave th e Power O Timer feature or Power O If Inactive and Power O If Disconnected features depending on the location of purchase.

menu > Printers & Scanners (or Print & Scan, Print & Fax), and then

Cannot Print from a Computer

Checking the Connection (USB)

❏ Connect the USB cable securely to the printer and the computer.

❏ If you are using a USB hub, try to connect the printer directly to the computer.

❏ If the USB cable cannot be recognized, change the port, or change the USB cable.

❏ If the printer cannot print using a USB connection, try the following.

Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device. Next, connect the USB cable to the computer and try a test print.

Checking the Software and Data

❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the

available functions are limited. We recommend using a genuine Epson printer driver. See the related information link below for details.

❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a lower

resolution or a smaller size.

Related Information

“Checking for Genuine Epson Printer Drivers” on page 75

Page 75

User's Guide

Solving Problems

& “Installing Applications” on page 64

Checking for Genuine Epson Printer Drivers

You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

Windows

Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2016/Windows Server 2012 R2/Windows

Server 2012/Windows Server 2008 R2

Click the printer icon, and then click Print server properties at the top of the window.

❏ Windows Vista/Windows Server 2008

Right-click on the Printers folder, and then click Run as administrator > Server Properties.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

From the File menu, select Server Properties.

Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

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User's Guide

Mac OS

Solving Problems

Select System Preferences from the select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer.

Related Information

menu > Printers & Scanners (or Print & Scan, Print & Fax), and then

“Installing Applications” on page 64

Checking the Printer Status from the Computer (Windows)

Click Print Queue on the printer driver's Maintenance tab, and then check the following.

❏ Check if there are any paused print jobs.

If unnecessary data remains, select Cancel all documents from the Printer menu.

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User's Guide

Solving Problems

❏ Make sure the printer is not oine or pending.

If the printer is

❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on

the menu item).

If the printer is not selected as the default printer, set it as the default printer. If there are multiple icons in Control Panel > Vie w dev i ces a n d pr inte r s (Printers, Printers and Faxes), see the following to select the icon.

Example)

USB connection: EPSON XXXX Series

If you install the printer driver multiple times, copies of printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

or pending, clear the

oine

or pending setting from the Printer menu.

oine

❏ Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.

Select "USBXXX" for a USB connection.

Checking the Printer Status from the Computer (Mac OS)

Make sure the printer status is not Pause.

Select System Preferences from the double-click the printer. If the printer is paused, click Resume (or Resume Printer).

menu > Printers & Scanners (or Print & Scan, Print & Fax), and then

Printout Problems

Printout is

If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.

Related Information

Scued

or Color is Missing

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53 & “

Relling

the Ink Tank” on page 47

Page 78

User's Guide

Solving Problems

Banding Appears

print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged.

e Clean the print head if any of the print head nozzles are clogged.

Related Information

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53

Colored Banding Appears at Intervals of Approximately 2.5 cm

❏ Select the appropriate paper type setting for the type of paper loaded in the printer.

❏ Align the print head from a computer.

❏ When printing on plain paper, print using a higher quality setting.

Related Information

& “List of Paper Type” on page 19 & “Aligning the Print Head” on page 58

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User's Guide

Solving Problems

Vertical Banding or Misalignment

❏ Align the print head.

❏ If print quality does not improve even

Related Information

& “Aligning the Print Head” on page 58

aligning the print head, print using a higher quality setting.

aer

Print Quality is Poor

Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, and misalignment in the prints.

Checking the printer

❏ Make sure the initial ink charging is complete.

❏ Rell the ink tank if the ink level is below the lower line.

❏ Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.

❏ Align the print head.

Checking the paper

❏ Use paper supported by this printer.

❏ Do not print on paper that is damp, damaged, or too old.

❏ If the paper is curled or the envelope is

❏ Do not stack the paper immediately aer printing.

❏ Dry the printouts completely before ling or displaying them. When drying the printouts, avoid direct sun light,

do not use a dryer, and do not touch the printed side of paper.

❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print

on the printable side of the genuine Epson paper.

Checking the print settings

❏ Select the appropriate paper type setting for the type of paper loaded in the printer.

❏ Print using a higher quality setting.

pued

up,

atten

it.

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User's Guide

Solving Problems

❏ During bidirectional (or high speed) printing, the print head prints while moving in both directions, and

vertical lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed) setting. Disabling this setting may slow down printing speed.

❏ Wi n d o w s

Clear High Speed on the printer driver’s More Options tab.

❏ Mac OS

Select System Preferences from the then select the printer. Click Options & Supplies > Options (or Driver). Select O as the High Speed Printing setting.

Checking the ink bottle

❏ Use ink bottles with the correct part code for this printer.

❏ Epson recommends using the ink bottle before the date printed on the package.

❏ Try to use genuine Epson ink bottles. is product is designed to adjust colors based on the use of genuine

Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.

Related Information

& “Check if Nozzles are Clogged (Nozzle Check)” on page 53 & “Aligning the Print Head” on page 58

“Available Paper and Capacities” on page 14

“List of Paper Type” on page 19

“Paper Handling Precautions” on page 15

menu > Printers & Scanners (or Print & Scan, Print & Fax), and

Paper Is Smeared or Scued

❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct

direction and slide the edge guides to the edges of the paper.

❏ When vertical banding appears or the paper is smeared, clean the paper path.

❏ Place the paper on a at surface to check if it is curled. If it is, atten it.

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User's Guide

Solving Problems

❏ When printing on thick paper, the print head is close to the printing surface and the paper may be scued. In

this case, enable the reduce slow down.

Wi n d o w s

Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.

❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.

Related Information

& “Loading Paper in the Paper Cassette” on page 16 & “Cleaning the Paper Path” on page 59

setting. If you enable this setting, print quality may decline or printing may

scu

Printed Photos are Sticky

You may be printing on the wrong side of the photo paper. Make sure you are printing on the printable side.

When printing on the wrong side of the photo paper, you need to clean the paper path.

Related Information

& “Cleaning the Paper Path” on page 59

The Position, Size, or Margins of the Printout Are Incorrect

❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.

❏ Select the appropriate paper size setting.

❏ Adjust the margin setting in the application so that it falls within the printable area.

Related Information

& “Loading Paper in the Paper Cassette” on page 16 & “Printable Area” on page 84

Printed Characters Are Incorrect or Garbled

❏ Connect the USB cable securely to the printer and the computer.

❏ Cancel any paused print jobs.

❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled

text may be printed next time you start the computer.

❏ If you use the printer driver you had previously used, printed characters may be garbled. Make sure that the

printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.

The Printed Image Is Inverted

Clear any mirror image settings in the printer driver or the application.

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User's Guide

Solving Problems

❏ Wi n d o w s

Clear Mirror Image on the printer driver's More Options tab.

❏ Mac OS

Clear Mirror Image from the print dialog's Print Settings menu.

Mosaic-Like Patterns in the Prints

When printing images or photos, print using high-resolution data. Images on websites are oen low resolution although they look good enough on the display, and so print quality may decline.

The Printout Problem Could Not be Cleared

If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver.

Related Information

& “Uninstalling Applications” on page 65 & “Installing Applications” on page 64

Appendix

Technical

Specications

Printer Specications

Print Head Nozzle Placement Black ink nozzles: 180×2 rows

Weight of Paper

* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline

depending on the paper properties or quality.

Printable Area

Printable Area for Single Sheets

Print quality may decline in the shaded areas due to the printer's mechanism.

Plain Paper 64 to 90 g/m(17 to 24lb)

Envelopes Envelope #10, DL, C6: 75 to 90 g/m (20 to 24 lb)

A 3.0 mm (0.12 in.)

B 3.0 mm (0.12 in.)

C 41.0 mm (1.61 in.)

D 37.0 mm (1.46 in.)

Printable Area for Envelopes

Print quality may decline in the shaded areas due to the printer's mechanism.

A 3.0 mm (0.12 in.)

B 5.0 mm (0.20 in.)

C 18.0 mm (0.71 in.)

D 41.0 mm (1.61 in.)

Page 85

User's Guide

Interface Specications

For Computer USB

Dimensions

Dimensions Storage

❏ Width: 375 mm (14.8 in.)

❏ Depth: 267 mm (10.5 in.)

❏ Height: 161 mm (6.3 in.)

Printing

❏ Width: 375 mm (14.8 in.)

❏ Depth: 512 mm (20.2 in.)

❏ Height: 161 mm (6.3 in.)

Appendix

Weight

* Without the ink and the power cord.

Approx. 3.5 kg (7.7 lb)

Electrical Specications

Model 100 to 240 V Model 220 to 240 V Model

Rated Frequency Range 50 to 60 Hz 50 to 60 Hz

Rated Current 0.4 to 0.2 A 0.2 A

Power Consumption (with USB Connection)

Note:

❏ Check the label on the printer for its voltage.

Printing: Approx. 13.0 W (ISO/ IEC24712)

Ready mode: Approx. 2.4 W

Sleep mode: Approx. 0.4 W

Power

Approx. 0.2 W

o:

Printing: Approx. 13.0 W (ISO/ IEC24712)

Ready mode: Approx. 2.4 W

Sleep mode: Approx. 0.4 W

Power

Approx. 0.3 W

o:

❏ For European users, see the following Website for details on power consumption.

http://www.epson.eu/energy-consumption

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User's Guide

Appendix

Environmental Specications

Operation Use the printer within the range shown in the following graph.

Temperature: 10 to 35°C (50 to 95°F)

Humidity: 20 to 80% RH (without condensation)

Storage

* You can store for one month at 40°C (104°F).

Temperature: -20 to 40°C (-4 to 104°F)

Humidity: 5 to 85% RH (without condensation)

Environmental Specications for Ink Bottles

Storage Temperature

Freezing Temperature -15 °C (5 °F)

* You can store for one month at 40 °C (104 °F).

-20 to 40 °C (-4 to 104 °F)

Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).

System Requirements

❏ Windows 10 (32-bit, 64-bit)/Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7 (32-bit, 64-

bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP Professional x64 Edition SP2 or later/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/ Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 SP2 or later

❏ macOS High Sierra/macOS Sierra/OS X El Capitan/OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac

OS X v10.7.x/Mac OS X v10.6.8

Note:

❏ Mac OS may not support some applications and features.

❏ e UNIX File System (UFS) for Mac OS is not supported.

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User's Guide

Appendix

Regulatory Information

Standards and Approvals

Standards and Approvals for European Model

following model is CE marked and in compliance with all the applicable EU Directives. For further details,

e visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity.

http://www.epson.eu/conformity

B631B

Standards and Approvals for Australian Model

EMC AS/NZS CISPR32 Class B

Restrictions on Copying

Observe the following restrictions to ensure the responsible and legal use of the printer.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal

securities

❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials:

Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

Transporting and Storing the Printer

When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer.

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User's Guide

Appendix

Important:

❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the

printer, placing it vertically, or turning it upside down; otherwise ink may leak.

❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature

❏ Do not put opened ink bottles in the box with printer.

Turn o the printer by pressing the

2. Make sure the power light turns

Important:

button.

and then unplug the power cord.

o,

Unplug the power cord when the power light is position causing the ink to dry, and printing may become impossible.

Otherwise, the print head does not return to the home

o.

3. Disconnect all cables such as the power cord and USB cable.

4. Remove all of the paper from the printer.

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User's Guide

Appendix

5. Open the printer cover. Make sure you install the cap securely onto the ink tank.

6. Secure the ink tank with tape.

7. Prepare to pack the printer as shown below.

8. Place the printer in the plastic bag and fold it closed.

Page 90

User's Guide

Appendix

9. Pack the printer in its box using the protective materials.

Important:

Make sure you keep the printer horizontal when transporting or storing the printer by packing it in its box; otherwise ink may leak.

When you use the printer again, make sure you remove the tape securing the ink tank. If print quality has declined the next time you print, clean and align the print head.

Related Information

& “Part Names and Functions” on page 10 & “Cleaning the Print Head (Head Cleaning)” on page 56 & “Aligning the Print Head” on page 58

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. e information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

e contents of this manual and the specications of this product are subject to change without notice.

aliates

shall be liable to the purchaser of this product or third parties for

Trademarks

❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a

trademark of Seiko Epson Corporation.

❏

Microso Corporation.

❏ Apple, Macintosh, macOS, OS X, and ColorSync are trademarks of Apple Inc., registered in the U.S. and other

countries.

, Windows®, Windows Server®, and Windows Vista® are registered trademarks of

Microso

Page 91

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Appendix

❏ Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the

United States and/or other countries.

❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks

of their respective owners. Epson disclaims any and all rights in those marks.

Where to Get Help

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also available from the site.

http://support.epson.net/

http://www.epson.eu/Support (Europe)

If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(e serial number label is usually on the back of the product.)

❏ Product model

❏ Product

(Click About, Versi on In fo, or similar button in the product soware.)

soware

version

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the soware applications you normally use with your product

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Page 92

User's Guide

Appendix

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals, we provide the following sources for obtaining information:

Internet URL

http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e site provides a download area for drivers, Epson contact points, new product information and technical support (email).

Epson Helpdesk

Phone: 1300-361-054

Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

We encourage you to have all the relevant information on hand when you ring. e more information you prepare, the faster we can help solve the problem. computer, operating system, application programs, and any information you feel is required.

Transportation of Product

Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and keeping the product upright is also recommended.

information includes your Epson product manuals, type of

is

Help for Users in New Zealand

Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Internet URL

http://www.epson.co.nz

Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf! e site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).

Epson Helpdesk

Phone: 0800 237 766

Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

We encourage you to have all the relevant information on hand when you ring. e more information you prepare, the faster we can help solve the problem. is information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

conguring

and operating your Epson product. Our Pre-sales Helpdesk

sta

Page 93

User's Guide

Appendix

Transportation of Product

Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and keeping the product upright is also recommended.

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web

http://www.epson.com.sg

Information on product and Technical Support via e-mail are available.

Epson HelpDesk

Toll Free: 800-120-5564

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problem troubleshooting

❏ Enquiries on repair service and warranty

specications,

drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.th

Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Call Centre

Phone: 66-2685-9899

Email: support@eth.epson.co.th

Our Call Centre team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Page 94

User's Guide

Appendix

Epson Service Center

65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.

Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234

29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam

Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.id

❏ Information on product specications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Phone: +62-1500-766

Fax: +62-21-808-66-799

Our Hotline team can help you with the following over the phone or fax:

❏ Sales enquiries and product information

❏ Tech n i c a l suppo r t

Epson Service Center

Province Company Name Address Phone

E-mail

DKI JAKARTA ESS JAKARTA

MANGGADUA

NORTH SUMATERA

ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor

Ruko Mall Mangga Dua No. 48 Jl. Arteri Mangga Dua, Jakarta Utara - DKI JAKARTA

A-4, Medan - North Sumatera

(+6221) 62301104

jkt-admin@epson-indonesia.co.id

(+6261) 42066090 / 42066091

mdn-adm@epson-indonesia.co.id

WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa

Barat 40116

DI YOGYAKARTA

EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma

SOUTH SULAWESI

ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak

Yogyakarta - DIY

Bangsa No. 116 - 118 Surabaya - JATIM

ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,

mariso, MAKASSAR - SULSEL 90125

(+6222) 4207033

bdg-admin@epsonindonesia.co.id

(+62274) 581065

ygy-admin@epson-indonesia.co.id

(+6231) 5355035

sby-admin@epson-indonesia.co.id

(+62411) 8911071

mksr-admin@epsonindonesia.co.id

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User's Guide

Appendix

Province Company Name Address Phone

E-mail

WEST KALIMANTAN

RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru

DKI JAKARTA ESS JAKARTA

EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29

BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-

CENTRAL JAWA

EAST KALIMANTAN

ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad

Yani - Pontianak Kalimantan Barat

Riau

Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.

SUDIRMAN

ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT

ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan

3 Jakarta Pusat - DKI JAKARTA 10220

Surabaya - Jawa Timur

Banten

Haryono No 970 Semarang - JAWA TENGAH

Sempaja Selatan Kecamatan Samarinda UTARA - SAMARINDA - KALTIM

(+62561) 735507 / 767049

pontianak-admin@epsonindonesia.co.id

(+62761) 8524695

pkb-admin@epsonindonesia.co.id

(+6221) 5724335

ess@epson-indonesia.co.id

(+6231) 5014949

esssby@epson-indonesia.co.id

(+6221) 53167051 / 53167052

esstag@epson-indonesia.co.id

(+6224) 8313807 / 8417935

esssmg@epson-indonesia.co.id

(+62541) 7272904

escsmd@epson-indonesia.co.id

SOUTH SUMATERA

EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D

NORTH SULAWESI

ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9

Ilir Palembang Sumatera Selatan

Jember-Jawa Timur (Depan Balai Penelitian & Pengolahan Kakao)

ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan

Megamas Boulevard, Jl Piere Tendean, Manado - SULUT 95111

For other cities not listed here, call the Hot Line: 08071137766.

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.my

❏ Information on product

specications,

drivers for download

(+62711) 311330

escplg@epson-indonesia.co.id

(+62331) 488373 / 486468

jmr-admin@epson-indonesia.co.id

(+62431) 8890996

MND-ADMIN@EPSONINDONESIA.CO.ID

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Call Centre

Phone: +60 1800-8-17349

Page 96

User's Guide

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair services and warranty

Head Oce

Phone: 603-56288288

Fax: 603-5628 8388/603-5621 2088

Help for Users in India

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.in

Appendix

Information on product specications, drivers for download, and products enquiry are available.

Helpline

❏ Service, product information, and ordering consumables (BSNL Lines)

Toll-free number: 18004250011

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

❏ Service (CDMA & Mobile Users)

Toll-free number: 186030001600

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

Help for Users in the Philippines

To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:

World Wide Web

http://www.epson.com.ph

Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Philippines Customer Care

Toll Free: (PLDT) 1-800-1069-37766

Toll Free: (Digital) 1-800-3-0037766

Metro Manila: (+632)441-9030

Web Si t e: https://www.epson.com.ph/contact

E-mail: customercare@epc.epson.som.ph

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

Our Customer Care team can help you with the following over the phone:

Page 97

User's Guide

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Epson Philippines Corporation

Trunk Line: +632-706-2609

Fax: +632-706-2663

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