User’s Guide
NPD5658-00 EN
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Contents
Contents
Introduction
Where to Find Information................... 5
Warning, Caution, Important and Note.......... 5
Prerequisites of Description in This Manual....... 5
Abbreviations of Operating Systems............ 5
Note For This Publication.................... 6
Important Instructions
Important Safety Instructions................. 7
Setting up the printer..................... 7
Finding the place for the printer............. 8
Using the printer........................ 8
Handling the consumable products and
maintenance parts........................ 9
Safety Information........................ 10
Laser safety labels....................... 10
Internal laser radiation................... 10
Ozone safety........................... 10
Restrictions on Making Copies............... 10
Making copies of the following items is
prohibited by law....................... 11
Exercise caution when making copies of the
following items......................... 11
Responsible use of copyrighted materials...... 11
Getting to Know Your Printer
Printer Parts............................. 12
Front and right side view.................. 12
Inside the printer....................... 12
Rear view............................. 12
Control Panel for AL-M320DN/AL-M310DN
.................................... 14
Control Panel for AL-M220DN............. 15
Using the Control Panel.................... 17
When to make control panel settings......... 17
How to access the control panel menus (AL-
M320DN/AL-M310DN).................. 17
How to access the control panel menus (AL-
M220DN)............................. 17
Language............................. 19
System Information..................... 19
Quick Print JobMenu (AL-M320DN/AL-
M310DN only)......................... 20
ConfidentialJobMenu (AL-M320DN/AL-
M310DN only)......................... 20
Common Settings. . . . ................... 21
Printer Settings......................... 28
Admin Settings......................... 38
Bookmark Menu (For AL-M320DN/AL-
M310DN)............................. 39
Loading Paper
Available Paper and Capacities............... 40
Available paper types and weights........... 42
Loading Paper............................ 44
Paper cassette.......................... 44
MP tray.............................. 45
Paper Output Settings...................... 46
Orientation to eject paper................. 46
Selecting and Using Print Media.............. 46
Envelopes............................. 46
Other paper........................... 47
Custom paper size....................... 47
Printing Tasks
Basics of Printing......................... 49
Setting the Main Screen................... 50
Setting the More Options Screen............ 51
Setting the Maintenance Screen............. 53
Setting Advanced Features................... 54
Printing multiple print jobs at one time. . . . . . . 54
Printing a booklet....................... 54
Printing data for a single page across multiple
sheets (poster printing)................... 55
Using the Reserve Job function (AL-M320DN/
AL-M310DN). . . . . . . . .................. 57
Printing with an overlay.................. 58
Improving the clarity of color documents...... 59
Making Printer Settings (AL-M220DN only)..... 59
Using Sleep Mode to Save Energy............. 59
Entering the sleep mode manually (For AL-
M320DN/AL-M310DN). . . . . . . . . . . . . . . . . . 60
Entering the sleep mode automatically........ 60
Changing the Printer Driver’s Default Settings
(for Administrators)....................... 61
Changing the default settings............... 61
Locking the default settings................ 61
Using EPSON Status Monitor................ 61
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Contents
Accessing EPSON Status Monitor........... 61
Notice Settings......................... 62
Tray Icon Settings....................... 62
Cancelling a Print Job...................... 62
From the printer........................ 62
From the computer...................... 63
Uninstalling and Installing Software
Uninstalling Software...................... 64
Installing Software........................ 64
Installing the PostScript printer driver with
Windows............................. 65
Installing the PostScript printer driver with
Mac OS.............................. 66
Installing the PCL printer driver (For
Windows only)......................... 67
Maintaining the Printer
Replacing Consumable Products/Maintenance
Parts................................... 68
Precautions during replacement............. 68
Replacement Messages/Lights.............. 68
Cleaning the Printer....................... 70
Cleaning the inner roller.................. 70
Troubleshooting
Status and Error Messages on the Control Panel
(for AL-M320DN/AL-M310DN). . . . . . . . . . . . . . 72
Status and Error Lights (for AL-M220DN). ...... 78
Printing a Status Sheet...................... 84
Printing from the control panel (For AL-
M320DN/310DN)....................... 84
Printing from the control panel (For AL-
M220DN)............................. 84
Clearing Jammed Paper..................... 84
F (Cover F)............................ 85
E (Cover E)............................ 87
C1 DM (Cassette1/DM knob).............. 88
MP (MP tray).......................... 88
C1 - C3 (Cassette 1 - 3)................... 89
Paper Does Not Feed Properly................ 90
Power and Control Panel Problems............ 90
The ready light does not turn on............ 90
The printer turns off automatically.......... 91
The Printer does not turn off............... 91
The Printer Does Not Print.................. 92
Ready light is off........................ 92
The ready light is on..................... 92
Printout Problems......................... 93
Print quality is poor..................... 93
The printout is not what you expected........ 94
Printing in the PS3 Mode Problems............ 95
The printer does not print correctly in the
PostScript mode........................ 96
The printer does not print................. 96
The printer or its driver does not appear in
utilities in the printer configuration (Mac OS
only)................................ 96
The font on the printout is different from that
on the screen.......................... 96
The edges of texts and/or images are not
smooth. . . ............................ 97
The printer does not print normally via the
USB interface.......................... 97
The printer does not print normally via the
network interface....................... 97
An undefined error occurs (Mac OS only)..... 97
Other Problems.......................... 98
The optional product is not available......... 98
Correcting USB problems................. 98
Cannot access the shared printer............ 99
Transporting the Printer................... 100
For short distances..................... 100
For long distances...................... 100
Installing Options (AL-M320DN/AL-M310DN)
..................................... 101
Optional paper cassette unit............... 101
Appendix
Technical Specifications.................... 103
General.............................. 103
Electrical............................. 105
Supported operating systems.............. 105
Support Mode Settings using the control panel
................................... 105
Consumable Products and Options........... 109
Consumable products................... 109
Options............................. 109
Copyrights, Trademarks, and Licenses......... 110
SOFTWARE LICENSE.................. 110
Standard and Approvals................... 110
Where To Get Help
Contacting Epson Support.................. 111
Before Contacting Epson................. 111
3
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Contents
Help for Users in Europe................. 111
Help for Users in Taiwan................. 111
Help for Users in Singapore............... 112
Help for Users in Thailand................ 112
Help for Users in Vietnam................ 113
Help for Users in Indonesia............... 113
Help for Users in Hong Kong.............. 115
Help for Users in Malaysia................ 115
Help for Users in the Philippines........... 116
4
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Introduction
Introduction
Where to Find Information
❏ Setup Guide
Provides you with information on assembling the
printer and installing the printer software.
❏ Password Setup Sheet (for AL-M320DN/
AL-M310DN)
Provides you with information on how to set a
password for the printer. When using it as a
network printer, an administrator password must
be set for the printer.
❏ IP Address and Password Setup Sheet (for
AL-M220DN)
your printer. Online help is automatically installed
when you install the printer software.
Warning, Caution, Important and Note
Warning
!
must be followed carefully to avoid serious bodily
injury.
Caution
!
must be observed to avoid bodily injury.
Important
c
must be observed to avoid damage to your
equipment.
Note
contains important information and useful tips on the
operation of your printer.
Provides you with information on how to set an IP
Address and password. When using it as a network
printer, an administrator password must be set for
the printer. This sheet provides you with
information on how to set a password for the
printer.
❏ User’s Guide (this manual)
Provides you with detailed information on the
printer’s functions, optional products,
maintenance, troubleshooting, and technical
specifications.
❏ Network Guide
Provides network administrators with information
on both the printer driver and network settings.
❏ Font Guide
Provides you with information on fonts used on the
printer. There are two font guides for the printer.
Confirm the printer’s internal fonts by printing the
font list from System Report, and see the
appropriate font guide.
Prerequisites of Description in This Manual
The following illustrations and screenshots are used in
this guide unless otherwise indicated.
❏ AL-M320DN
❏ Windows 7
The PostScript used on this printer is compatible with
PostScript Level 3.
Abbreviations of Operating Systems
In this manual, the following abbreviations are used.
❏ Online Help for printer software
Click Help for detailed information and
instructions on the printer software that controls
Windows 10 Microsoft® Windows® 10 Operating
System
5
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Introduction
Windows 8.1 Microsoft® Windows® 8.1 Operating
System
Windows 8 Microsoft
System
Windows 7 Microsoft
System
Windows
Vista
Windows XP Microsoft
Windows
Server 2016
Windows
Server 2012
R2
Windows
Server 2012
Windows
Server 2008
R2
Server 2008 Microsoft
Microsoft
System
System
Microsoft
Operating System
Microsoft
Operating System
Microsoft
Operating System
Microsoft
Operating System
Operating System
Windows® 8 Operating
®
Windows® 7 Operating
®
Windows Vista® Operating
®
Windows® XP Operating
®
WIndows Server® 2016
®
Windows Server® 2012 R2
®
Windows Server® 2012
®
Windows Server® 2008 R2
®
Windows Server® 2008
®
Note For This Publication
No part of this publication may be reproduced, stored in
a retrieval system, or transmitted in any form or by any
means, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with
respect to the use of the information contained herein.
Neither is any liability assumed for damages resulting
from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall
be liable to the p urchas er of t his prod uct or t hird pa rties
for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications,
repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be
liable against any damages or problems arising from the
use of any options or any consumable products other
than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Server 2003 Microsoft
Operating System
Windows Generic name of operating systems
above
Mac OS X
v10.12.x
Mac OS X
v10.11.x
Mac OS X
v10.10.x
Mac OS X
v10.9.x
Mac OS X
v10.8.x
Mac OS X
v10.7.x
Mac OS X
v10.6.8
macOS Sierra
OS X El Capitan
OS X Yosemite
OS X Mavericks
OS X Mountain Lion
OS X Lion
OS X Snow Leopard
Windows Server® 2003
®
Mac OS Generic name of operating systems
above
6
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Important Instructions
Important Instructions
Important Safety Instructions
Setting up the printer
❏ Be sure to lift the printer by the correct positions as
shown below.
❏ Make sure that there is no dust on the socket.
❏ Be sure to insert the plug completely into the
electrical outlet.
❏ Do not handle the plug with wet hands.
❏ Unplug this printer from the wall outlet and refer
servicing to a qualified service representative under
the following conditions:
A. When the power cord or plug is damaged or
frayed.
B. If liquid has been spilled into it.
C. If it has been exposed to rain or water.
D. If it does not operate normally when the
operating instructions are followed. Adjust
only those controls that are covered by the
operating instructions since improper
adjustment of other controls may result in
damage and will often require extensive
work by a qualified technician to restore the
product to normal operation.
❏ When moving the printer, always keep it
horizontal.
❏ If you are unable to insert the AC plug into the
electrical outlet, contact an electrician.
❏ Do not connect to an uninterruptible power source.
If you connect to one, it may cause malfunctions or
damage.
❏ Be sure the AC power cord meets the relevant local
safety standards. Use only the power cord that
comes with this product. Use of another cord may
result in fire or electric shock. This product’s power
cord is for use with this product only. Use with
other equipment may result in fire or electric shock.
❏ If damage occurs to the plug, replace the cord set or
consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of
the correct size and rating.
❏ Use a grounded outlet that matches the printer’s
power plug. Do not use an adapter plug.
❏ Avoid using an electrical outlet that is controlled by
wall switches or automatic timers. Accidental
disruption of power can erase valuable information
in your computer’s and printer’s memory.
E. If it has been dropped or the cabinet has
been damaged.
F. If it exhibits a distinct change in
performance, indicating a need for service.
❏ Avoid sharing outlets with other appliances.
❏ Connect all equipment to properly grounded
power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that
regularly switch on and off.
❏ Connect your printer to an electrical outlet that
meets the power requirements of this printer. Your
printer’s power requirements are indicated on a
label attached to the printer. If you are not sure of
the power supply specifications in your area,
contact your local power company or consult your
dealer.
❏ If you use an extension cord, make sure that the
total of the ampere ratings on the products plugged
into the extension cord does not exceed the
extension cord ampere rating.
7
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Important Instructions
❏ When connecting this product to a computer or
other device with a cable, ensure the correct
orientation of the connectors. Each connector has
only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices
connected by the cable.
❏ Use only optional products, such as the paper
cassette units and the printer stand, produced
specifically for this product. Using options
produced for other products may cause the product
to fall over and injure someone.
Finding the place for the printer
When relocating the printer, always choose a location
that has adequate space for easy operation and
maintenance. Use the following illustration as a guide
for the amount of space required around the printer to
ensure smooth operation.
Note:
Figures are rounded off to the nearest whole number.
❏ Do not put your printer where the cord will be
stepped on.
❏ Do not use printer in a damp environment.
❏ Avoid locations that are subject to direct sunlight,
excessive heat, moisture, oil vapor, or dust.
❏ Avoid locations that are subject to the air coming
directly from an air conditioner.
❏ Do not place the printer on an unstable surface.
❏ Slots and openings in the cabinet and the back or
bottom are provided for ventilation. Do not block
or cover them. Do not put the printer on a bed, sofa,
rug, or other similar surface or in a built-in
installation unless proper ventilation is provided.
❏ Keep the entire computer and printer system away
from potential sources of interference, such as
loudspeakers or the base units of cordless
telephones.
❏ Leave adequate room around the printer to allow
for sufficient ventilation.
a 20 cm d 50 cm
b 30 cm e 30 cm
c 30 cm
In addition to space considerations, always heed the
following precautions when finding a place to locate the
printer:
Using the printer
❏ Some of the symbols used on your printer are to
ensure safety and proper use of the printer. Visit the
following web site to learn the meaning of the
symbols:
http://support.epson.net/symbols/
❏ Be careful not to touch the fuser, which is marked
with a caution label, or the surrounding areas. If the
printer has been in use, the fuser and the
surrounding areas may be very hot. If you must
touch one of these areas, wait 40 minutes to allow
the heat to subside before doing so.
❏ Place the printer near an electrical outlet where you
can easily plug in and unplug the power cord.
* caution label
8
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Important Instructions
❏ Do not insert your hand deep into the fuser unit as
some components are sharp and may cause injury.
❏ Never push objects of any kind through cabinet
slots as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or
electric shock.
❏ Do not sit or lean on the printer. Do not put heavy
objects on the printer.
❏ Do not use any kind of combustible gases in or
around the printer.
❏ Never force the printer’s components into place.
Although the printer is designed to be sturdy, rough
handling can damage it.
❏ Do not leave jammed paper inside the printer. This
can cause the printer to overheat.
❏ Never spill liquid of any kind on the printer.
❏ Adjust only those controls that are covered by the
operating instructions. Improper adjustment of
other controls may result in damage and may
require repair by a qualified service representative.
❏ Do not turn off the printer:
-After turning on the printer, wait until Ready
appears on the LCD panel (AL-M320DN/
AL-M310DN), or the Ready light turns on
(AL-M220DN).
-While the Data light is on or flashing.
-While printing.
❏ Avoid touching the components inside the printer
unless instructed to do so in this guide.
❏ Follow all warnings and instructions marked on the
printer.
❏ Except as specifically explained in the printer’s
documentation, do not attempt to service this
product yourself.
❏ Periodically disconnect the plug from the electrical
outlet and clean the blades.
❏ Do not disconnect the plug while the printer is on.
❏ If the printer will not be used for a long time,
disconnect the plug from the electrical outlet.
❏ Use a well-wrung cloth for cleaning and do not use
liquid or aerosol cleaners.
Handling the consumable products and maintenance parts
❏ Do not burn used consumable products and
maintenance parts because they might explode and
injure someone. Dispose of them according to local
regulations.
❏ Be sure to keep consumable products and
maintenance parts out of the reach of children.
❏ When handling a toner cartridge, always place it on
a clean, smooth surface.
❏ Do not attempt to modify or take it apart
consumable products and maintenance parts.
❏ Do not touch the toner. Always keep toner away
from your eyes. If toner gets on your skin or clothes,
wash it off with soap and water immediately.
❏ If toner is spilled, use a broom and dustpan or a
damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or
explosion if they come into contact with a spark, do
not use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge
or photoconductor after moving it from a cool to a
warm environment to prevent damage from
condensation.
❏ To get the best print quality, do not store the toner
cartridge in an area subject to direct sunlight, dust,
salty air, or corrosive gases (such as ammonia).
Avoid locations subject to extreme or rapid changes
in temperature or humidity.
❏ When removing the photoconductor unit, do not
expose it to sunlight at all and avoid exposing it to
room light for more than three minutes. The
photoconductor unit contains a light-sensitive
drum. Exposure to light can damage the drum,
causing dark or light areas to appear on the printed
page and reducing the service life of the drum . If you
need to keep the photoconductor unit out of the
printer for long periods, cover it with an opaque
cloth.
❏ Unplug this printer from the wall outlet before
cleaning.
9
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Important Instructions
❏ Be careful not to scratch the surface of the drum.
When you remove the photoconductor unit from
the printer, always place it on a clean, smooth
surface. Avoid touching the drum, since oil from
your skin can permanently damage its surface and
affect print quality.
❏ Do not touch the transfer roller to avoid damaging
it.
❏ Do not let the paper’s edge slide across your skin
because the edge of the paper may cut you.
Safety Information
Laser safety labels
Warning:
!
The performance of procedures and adjustments
other than those specified in the printer’s
documentation may result in hazardous radiation
exposure. Your printer is a Class 1 laser product as
defined in the IEC60825 specifications. The label
similar to the one shown below is attached to the
back of the printer in countries where required.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product
of the printing process. Ozone is produced only when
the printer is printing.
Ozone exposure limit
The Epson laser printer generates less than 1.5 mg/h of
continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should
avoid the following conditions:
❏ Use of multiple laser printers in a confined area
❏ Operation in conditions of extremely low humidity
❏ Poor room ventilation
❏ Long, continuous printing together with any of the
above
Internal laser radiation
There is a Class III b Laser Diode Assembly that has an
invisible laser beam inside the printer head unit. The
printer head unit is NOT A SERVICE ITEM, therefore,
the printer head unit should not be opened under any
circumstances. An additional laser warning label is
affixed to the inside of the printer.
Printer location
The printer should be located so that the exhaust gases
and heat generated are:
❏ Not blown directly into the user’s face
❏ Vented directly out of the building whenever
possible
Restrictions on Making Copies
Observe the following restrictions in order to ensure the
responsible and legal use of this printer.
10
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Important Instructions
Making copies of the following items is prohibited by law
❏ Bank bills, coins, government-issued marketable
securities, government bond securities, and
municipal securities
❏ Unused postage stamps, pre-stamped postcards,
and other official postal items bearing valid postage
❏ Government-issued revenue stamps, and securities
issued according to legal procedure
Exercise caution when making copies of the following items
❏ Private marketable securities (stock certificates,
negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
❏ Passports, driver’s licenses, warrants of fitness, road
passes, food stamps, tickets, etc.
Responsible use of copyrighted materials
The printer may be used mistakenly or improperly to
illegally copy copyrighted materials. You must act
responsibly when copying copyrighted materials; by
acquiring the permission of the copyright holder or
acting on the advice of a knowledgeable attorney.
11
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Getting to Know Your
11. paper support
Printer
Printer Parts
Front and right side view
AL-M320DN/AL-M310DN
Inside the paper cassette
1. paper guide (side guide)
2. paper guide (back guide)
Inside the printer
AL-M220DN
1. cover F2
2. cover F1
3. MP tray
4. security slot
5. window for knowing the remaining amount of
paper
6. cassette 2/3 (optional paper cassette)
7. cassette 1 (standard paper cassette)
1. lever to remove maintenance unit A
2. toner cartridge
3. maintenance unit A
4. lock release button for toner cartridge
5. maintenance unit B
Rear view
8. power switch
9. ventilation window
10. button to open covers F1 and F2
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
1. cover E
2. AC inlet
3. Ethernet interface connector
LED1: data light
LED2: status light
For the information that the lights indicate, see the
table below.
4. USB interface connector
LED Status
a: LED1 b: LED2 Network Status
Yellow Green Ready (1000BASE-T)
Yellow
(Flashing)
Yellow Orange Ready (100BASE-TX)
Yellow
(Flashing)
Yellow Off Ready (10BASE-Te)
Yellow
(Flashing)
Off Green
Off Off
* See “Energy Saver Menu” on page 25 for details.
Green Receiving packets
(1000BASE-T)
Orange Receiving packets
(100BASE-TX)
Off Receiving packets
(10BASE-Te)
Deep sleep mode
(1000BASE-T)
Deep sleep mode
(100BASE-TX/10BASE-Te)
Power off mode
*
*
*
13
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Control Panel for AL-M320DN/AL-M310DN
1.
u Up button
2.
l Left button Press to go back to the previous menu, or press to show the help if l Press for
3.
OK button
4.
d Down button
5.
Pause/Release button
6.
r Right button
7.
Wakeup/Sleep button
Press to scroll the items on the control panel menus.
help is displayed.
Press to set the menu, item or setting.
When the error light is flashing, pressing this button clears the error and switches the
printer to ready status.
Press to scroll the items on the control panel menus.
Press once to pause. Press again to recover from pause. While paused, the following
operations are available on the control panel.
❏ Canceling the current print job or stored print jobs.
See “Cancelling a Print Job” on page 62.
❏ Interrupting print jobs to print a stored print job.
❏ Ejecting a paper (Form Feed) by holding down the OK button for more than 2
seconds.
Press to go to the next menu, item or setting.
Press to switch the status between available for printing and saving power.
This button lights up when the printer is in the sleep mode (the deep sleep mode).
This button blinks when the printer enters the power off mode, which saves power
because almost all functions are not available.
For more details about the power off mode, see “Energy Saver Menu” on
page 25.
8. LCD panel Displays printer status messages and control panel menu settings.
9.
Ready light
10.
Error light (Orange)
On when the printer is ready, indicating that the printer is ready to receive and print
data.
Off when the printer is not ready, or in the sleep mode.
On or flashes when an error has occurred.
Pressing the OK button or Auto Cont setting in the Setup Menu clears the errors
that are flashing.
14
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
11.
Data light
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed.
Flashes when the printer is processing data.
Off when no data remains in the print buffer.
Control Panel for AL-M220DN
1. Information button Prints status sheets when the Error light is off and no warning is indicated. Prints a
status sheet when pressed once. Pressing this button for more than two seconds
prints a network status sheet. Clears the warning when a warning is indicated.
2. Job Cancel button Press once to cancel the current print job. Press and hold for more than two seconds
to delete all jobs from the printer memory.
3.
OK button
4. Cover & Maintenance light Lit when the printer’s cover is open, or when an error related to consumable
5. Toner light On when the printer’s toner cartridge has run out of toner. Flashes to indicate that
6. Pa pe r li gh t T ur ns on or fl as he s, an d wh en in co mbination with the Error light, usually indicates a
7.
Ready light
8.
Error light (Orange)
9.
Data light
When the error light is flashing, pressing this button clears the error and switches the
printer to ready status.
products or maintenance parts other than toner occurred. Flashes when a warning
related to these occurred.
toner is running low. If this light is flashing, have a new toner cartridge ready.
paper-related problem.
On usually indicates a paper jam, while flashing usually indicates a paper-related
error or warning, such as when the paper source is empty.
On when the printer is ready, indicating that the printer is ready to receive and print
data.
Off when the printer is not ready. This light also comes on in combination w ith other
lights to indicate error situations.
On or flashes when an error has occurred.
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed. Flashes when the printer is
processing data. Off when no data remains in the print buffer.
15
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Note:
❏ When the printer is in sleep or deep sleep mode, all lights are off. When in sleep or deep sleep mode, pressing any
button returns the printer to the ready state.
❏ For details about LED light statuses, see “Status and Error Lights (for AL-M220DN)” on page 78.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Using the Control Panel
When to make control panel settings
In general, printer driver settings override settings made
using the control panel.
You should make the following settings by using the
control panel because these settings cannot be made in
the printer driver.
❏ Settings to select emulation modes and IES
(Intelligent Emulation Switching) mode
❏ Settings to specify a channel and configure the
interface
❏ Settings to specify the size of the memory buffer
used to receive data
For AL-M220DN, which does not have an LCD panel,
you can do the control panel settings using EpsonNet
Config. See “How to access the control panel menus
(AL-M220DN)” on page 17.
How to access the control panel menus (AL-M320DN/ AL-M310DN)
Press the r Right button to view the items in a
C
menu. Depending on the menu, the LCD panel
displays an item and the current setting
separated (
YYYY).
Use the u Up and d Down buttons to scroll
D
through the items, or press the l Left button to
return to the previous level.
Press the r Right button to carry out the
E
operation indicated by an item, such as printing a
configuration status sheet or resetting the
printer, or to view the settings available for an
item, such as paper sizes or emulation modes.
Use the u Up and d Down buttons to scroll
through available settings, then press the r Right
button to select a setting and return to the
previous level. Press the l Left button to return
to the previous level without changing the
setting.
Note:
❏ You need to turn the printer off and then on
❏ The OK button can be used instead of the
YYYY=ZZZZ), or only an item (
to activate the settings you changed in the
Network Menu, USB Menu or RAM Disk in
the Setup Menu.
r Right button in step 3 or 5.
Note:
Some menus and items appear only when a
corresponding optional device is installed or an
appropriate setting has been done.
Press the r Right button to access the control
A
panel menus.
Use the u Up and d Down buttons to scroll
B
through the menus.
Press the l Left button once or more times to exit
F
the control panel menus.
How to access the control panel menus (AL-M220DN)
Although there are no panels that can display menus,
you can do settings that correspond to the operation
panel menus from a computer that is connected to the
printer. You can do the settings using the following
procedure.
From EpsonNet Config (web version)
You can do settings when the printer is connected to the
network.
The method to open the settings screen is shown below.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Connect the printer to the same network as your
A
computer.
Note:
See the following manuals for how to connect the
printer to the network.
❏ Setup Guide
❏ IP Address and Password Setup Sheet
Enter the printer’s IP address into the address bar
B
of your web browser.
From the printer driver
You can set the following items that you think you will
use often as printer settings, whether the printer is
connected via USB or a network.
- MP Tray Size / MP Tray Type
- Cassette1 Size / Cassette1 Type
- Density
- Emphasize Thin Lines
- Paper Source
- Wide A4
- MP Tray Priority
- Page Protect
- Auto Eject Page
- I/F Time Out
- Size Ignore
- Time Setting
- Auto Cont
- Time to Sleep
- Language (Status Sheet)
Click the Optional Settings tab, and then click
B
the Printer Settings button.
Note:
A warning appears if the time is not set after purchasing
the printer. Use Printer Settings to set the time.
Note:
For references for the corresponding control panel
menus, see the following sections.
❏ “Tray Menu” on page 28
❏ “Printing Menu” on page 29
❏ “Setup Menu” on page 21
❏ “Energy Saver Menu” on page 25
To open the screen to do settings, follow the steps below:
Access the printer driver’s properties from Start
A
-Devices and Printers.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Language
Item Explanation
Language Specifies the language displayed on the LCD panel (AL-M320DN/AL-M310DN only) and
that printed on the status sheet.
Settings (default in bold):
English, Français, Deutsch, Italiano, ESPAÑOL, SVENSKA, Dansk, Nederlands, SUOMI,
Português, Norsk, CATALÀ,
,
, Türkçe, Polski, Ceština, Magyar, , ,
System Information
System Information
Note:
To use EpsonNet Config with a web browser to confirm settings, access Information > System > System
Information.
Item Explanation
Main Version Displays the version of the firmware installed on each printer.
IPL Version
MCU Version
Serial No Displays the serial number of each printer.
Memory Displays the amount of memory of each printer.
MAC Address Displays the MAC address of each printer.
System Report
Note:
To use EpsonNet Config with a web browser to print a report, access Information > Confirmation.
Item Explanation
Print Configuration Status
Sheet
Print Supplies Status Sheet Prints a sheet showing information about consumables.
Print Usage History Sheet Prints a sheet showing the history of the printer’s usage.
Reserve Job List (AL-M320DN/
AL-M310DN only)
Prints a sheet showing the current printer settings and installed options. This sheet can be
useful to confirm whether option have been installed correctly.
Prints a list of reserved print jobs stored on the printer’s memory.
This item is available only when the jobs are stored by using the Quick Print Job
feature.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Network Status Sheet Prints a sheet showing the working status of the network.
This item is available only when the Network I/F setting in Network Menu is set to On.
PS3 Font List Prints a sample of the fonts available for your selected printer emulation.
PCL Font Sample
ESCP2 Font Sample
FX Font Sample
I239X Font Sample
Machine Status
Note:
To use EpsonNet Config with a web browser to do settings, access Information > System > Machine status.
Item Explanation
Toner The number of asterisks (*) between “E” and “F” indicates the remaining service lives of
replacement parts. If a non-genuine replacement part is used, “?” is displayed instead of
Fuser Unit Life (AL-M320DN
only)
Maintenance Unit A Life
(AL-M320DN/AL-M310DN
only)
Maintenance Unit B Life
(AL-M320DN/AL-M310DN
only)
Total Pages Displays the total number of pages printed by the printer.
the indicator.
Quick Print JobMenu (AL-M320DN/AL-M310DN only)
This menu allows you to print or delete print jobs that were stored in the printer’s memory using the Quick Print Job
feature (Re-Print Job, Verify Job) of the printer driver’s Reserve Job function. For instructions on using this menu,
see“Using the Reserve Job function (AL-M320DN/AL-M310DN)” on page 57.
ConfidentialJobMenu (AL-M320DN/AL-M310DN only)
This menu allows you to print or delete print jobs stored in the printer’s memory using the Confidential Job feature of
the printer driver’s Reserve Job function. You need to enter the correct password to access this data. For instructions
on using this menu, see “Using the Reserve Job function (AL-M320DN/AL-M310DN)” on page 57.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Common Settings
Setup Menu
Note:
To use EpsonNet Config with a web browser to do settings, access Configuration > Common Settings > Setup
Menu.
Item Explanation
I/F Time Out Specifies the length of the time, in seconds, before a time out when interfaces are being
switched automatically. The time before a time out occurs is the length of time from the
point when no data is being received from an interface until the point of switching the
interface. If the printer has a print job when switching the interface, the printer prints the
print job.
Settings (default in bold):
0, 5 ... 60 ... 300 in increments of 1
MP Tray Priority This setting determines whether the MP tray has the highest or lowest priority when Auto
is selected as the Paper Source setting in the printer driver. When Normal (default) is
selected as the MP Tray Priority, the MP tray has the highest priority as the paper
source. If you select Last, the MP tray has the lowest priority.
Cassette Order (AL-M320DN/
AL-M310DN only)
Manual Feed Allows you to select the manual feed mode for the MP tray.
Copies Designates the number of copies to be printed, from 1 through 999.
Duplex Turns duplex printing on or off. This allows you to print on both sides of a page.
Specifies the cassette order for feeding paper when the setting for the printer driver’s
Paper Source is Auto Select.
Settings:
Top>Bottom, Bottom>Top
Settings (default in bold):
Off, 1st Page, EachPage
For the paper sizes for which duplex printing is available, see “Available Paper and
Capacities” on page 40.
Settings (default in bold):
Off, On
Binding Specifies the binding direction of the printout.
For the paper sizes for which duplex printing is available, see “Available Paper and
Capacities” on page 40.
Settings (default in bold):
Long Edge, Short Edge
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Start Page Specifies whether duplex printing starts from the front or back of the page.
For the paper sizes for which duplex printing is available, see “Available Paper and
Capacities” on page 40.
Settings (default in bold):
Front, Back
Skip Blank Page Enables you to skip blank pages when printing.
This function is available only for ESCP2, FX, or I239X mode.
Settings (default in bold):
Off, On
Auto Eject Page Specifies whether or not to eject paper when the limit specified in the I/F Time Out
setting is reached. The default is Off, which means paper is not ejected when the time-out
limit is reached.
This function is not available in PS3 and PCL.
Settings (default in bold):
Off, On
Size Ignore If you want to ignore a paper size error, select On. When you turn this item on, the printer
keeps printing even if the image size exceeds the printable area for the specified paper
size. This may cause smudges because of the toner that is not transferred onto the paper
properly. When this item is turned off, the printer stops printing if a paper size error occurs.
Settings (default in bold):
Off, On
Auto Cont When you turn this setting on, the printer automatically continues printing after a certain
period of time when one of the following errors occurs: Set Paper, Print Overrun, or
Memory Overflow. When this option is off, you must press the OK button to resume
printing.
Settings (default in bold):
Off, On
Page Protect Allocates additional printer memory for printing data, as opposed to receivin g it. You may
need to turn this setting on if you are printing a very complex page. If a Print Overrun
error message appears on the LCD panel (AL-M320DN/AL-M310DN), or on the computer
screen while printing, turn this setting on and reprint your data. This reduces the amount
of memory reserved for processing data so your computer may take longer to send the
print job, but it will allow you to print complex jobs. Page Protect usually works best
when Auto is selected.
Note:
❏ Changing the Page Protect setting reconfigures the printer’s memory, which
causes any downloaded fonts to be deleted.
❏ This function is available only for ESCP2, FX, or I239X mode.
Settings (default in bold):
Auto, On
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
A4/LT Auto Switching If LT->A4 (or A4->LT) is selected, if letter (or A4) size paper is selected for printing but there
is no paper source set to letter (or A4), the printout is output on A4 (or Letter).
If A4<->LT is selected, if A4 or letter size paper is selected for printing but there is no paper
source set to the selected paper size, the printout is output on the alternate paper size. (A4
for letter or letter for A4)
Settings (default in bold):
LT->A4, A4->LT, A4<->LT, Off
LCD Contrast (AL-M320DN/
AL-M310DN)
LCD Backlight (AL-M320DN/
AL-M310DN)
RAM Disk (AL-M320DN/
AL-M310DN)
Convert to Simplex In the duplex printing mode, specifies whether to print the last page of a job in one side
Adjusts the contrast of the LCD panel. Use the u Up and d Down buttons to set the
contrast between 0 (lowest contrast) and 15 (highest contrast).
Settings (default in bold):
0 ... 7 ... 15
If Auto is selected, the LCD backlight lights. Also, it turns off during Sleep or Deep Sleep
mode. If Off is selected, the LCD backlight is always off.
Settings (default in bold):
Auto, Off
Specifies the RAM disk size available for the Reserve Job function.
After this item is changed, the setting value takes effect after a warm boot or after the
power is turned on again.
Settings (default in bold):
Off, Normal, Maximum
printing mode. Setting Odd Page or 1 Page can prevent the last page from being printed
on an unexpected page when you are printing on preprinted paper or hole-punched
paper.
❏ Odd Page: 1-page jobs or the last page of a job with an odd number of pages are
printed in one side printing mode.
❏ 1 Page: 1-page jobs are printed in one side printing mode.
❏ Off: The last page of all jobs (including 1-page jobs or jobs with an odd number of
pages) is printed in duplex printing mode.
Confirm Media Type Displays a message when the paper type in the tray selected for printing is different from
that selected on Paper Type in the printer driver.
Settings (default in bold):
No, Yes
Cassette Warning
(AL-M320DN/AL-M310DN)
Sets whether to display messages in the following situations when cassettes have been
added.
- No cassette other than the lowest tray is inserted
- A cassette other than the lowest tray has run out of paper
❏ Off: Does not display
❏ Warning: Indicates that there is no paper
❏ Warning & Error: First, a message indicating to check the conditions of the
cassettes appears. When the print data is received, it shows that the cassette has
been pulled out, and the printer stops operating.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Job Information (M320DN/
M310DN)
Local Time Diff. Specifies the current date and time by entering the time difference from Greenwich Mean
Time Setting Specifies the current date and time by entering them directly.
Date Format Specifies the format to display the date.
Selects the pattern in which the job information is displayed on the control panel.
If Off is selected, no job information is displayed on the control panel, even if the Pause/
Release button is pressed to cancel or skip a job.
If Norsk, CATALÀ,
when the printer is turned on for the first time after you purchase it, the default value is
Off. If other language is selected, the default value is Display Pattern 1.
Do not select Display Pattern 1 when the following languages are selected as
Language: Norsk, CATALÀ,
Settings:
Display Pattern 1, Display Pattern 2, Off
time.
Settings (default in bold):
-14:00 … 0:00 … +14:00
Settings:
2010/ 01/01 00:00 to 2098/12/31 23:59
, Türkçe, , , or is selected as Language
, Türkçe, , ,
Settings (default in bold):
DD/MM/YY, MM/DD/YY, YY/MM/DD
USB Menu
Note:
❏ After any item in the menu is changed, the setting takes effect after a warm boot or after the power is turned on
again. While it is reflected in the Status Sheet, the actual change takes effect after a warm boot or after the power is
turned on again.
❏ To use EpsonNet Config with a web browser to do settings, access Configuration > Common Settings > USB
Menu.
Item Explanation
USB I/F Allows you to activate or deactivate the USB interface.
Settings (default in bold):
On, Off
USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended.
Select FS if HS does not work on your computer system.
Settings (default in bold):
HS, FS
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Buffer Size Determines the amount of memory to be used for receiving data and printing data.
Note:
❏ To activate Buffer Size settings, you must turn off the printer for more than five
seconds then turn it back on. Or, you can perform a Reset All operation, as
explained in Reset Menu.
❏ Resetting the printer erases all print jobs. Make sure the Ready light is not
flashing when you reset the printer.
Settings (default in bold):
Normal, Maximum, Minimum
Network Menu
See the Network Guide for each setting.
Note:
❏ In order to do IP address settings for AL-M220DN’s first setup, you must install EpsonNet Config for Windows or
for Mac OS X. Note that you cannot do IP address settings using EpsonNet Config on a web browser for the first
setup. For details, see the IP Address and Password Setup Sheet, and Network Guide.
❏ After any item in the menu is changed, the setting takes effect after a warm boot or after the power is turned on
again. While it is reflected in the Status Sheet, the actual change takes effect after a warm boot or after the power is
turned on again.
Energy Saver Menu
Note:
To use EpsonNet Config with a web browser to do settings, access Configuration > Common Settings > Energy Saver
Menu.
Item Explanation
Time to Sleep(Auto) When this setting is set to Enable, the printer automatically determines the time to enter
the sleep or deep sleep mode, based on the operation history of the printer. Note if Enable
is selected, the Time to Sleep and Eco Fuser settings are ignored.
Settings (default in bold):
Enable, Disable
Time to Sleep Specifies the length of the time until the printer enters the sleep mode or deep sleep mode
if there are no button operations and no jobs to be printed.
Settings (default in bold):
1Min, 3Min, 5Min, 15Min, 30Min, 60Min, 120Min
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Deep Sleep Mode When this setting is set to On, the printer switches to the deep sleep mode instead of the
sleep mode if the printer is not operated or receives no jobs. In deep sleep mode, the
Wakeup/Sleep button lights (for AL-M320DN/AL-M310DN) or the Ready light blinks (for
AL-M220DN) and more power is saved than when in sleep mode.
Note:
The printer does not enter the deep sleep mode in the following cases:
- PS3 is selected in Network of Emulation Menu.
- MS Network is set to On in Network Menu.
- Network Administrator - UPnP - Universal Plug and Play is enabled (default) in
EpsonNet Config (web version)
The printer recovers from the deep sleep mode in the following cases:
- When the printer receives a print job
- When the Wakeup/Sleep button is pressed (For AL-M320DN/AL-M310DN)
- When any button is pressed (for AL-M220DN)
Settings (default in bold):
On, Off
Power Off If Inactive (Power Off
mode)
When this setting is set to On, the printer automatically turns off at the time specified in the
Time to Off setting. If EU is selected as Region Setting when the printer is turned on
for the first time after you purchase it, the default value is On. If some other region is
selected, the default value is set to Off.
Note:
The printer does not enter the power off mode if it is receiving or sending data.
The printer recovers from the power off mode when the power switch is turned on.
Settings (default in bold):
On, Off
Time to Off (Inactive) Specifies the length of the time until the printer enters the power off mode if there are no
button operations and no jobs to be printed.
Note:
You can adjust the time before power management is applied. Any increase will affect
the product’s energy efficiency. Please consider the environment before making any
change.
Settings:
120Min, 180Min, 240Min, 360Min, 480Min
Power Off If Disconnect When these settings are enabled, the printer enters power off mode when it detects that
no interfaces have been in use for over 30 minutes.
States in which interfaces are unavailable are:
- When a cable is not connected to the interface
- When panel settings do not use interfaces
- When the hub and connected computers are off
Settings:
On, Off
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Sleep Schedule Menu
Note:
You need to use EpsonNet Config with a web browser to reset the history, because this item is not displayed on the control
panel. See the Network Guide for the procedure to access EpsonNet Config with a web browser.
Item Explanation
Reset Operate History Resets the printer’s operation history, which is based on the Time to Sleep(Auto)
calculation.
Sleep Schedule Sets a start time and a sleep pattern f or up t o f iv e ti me p er iods through the day. The Sleep
Pattern options are as follows:
❏ On: Enters sleep mode according to the Time to Sleep(Auto) or Time to Sleep
settings.
❏ Quick: Enters sleep mode as soon as possible.
Note:
For an image of these settings, see “Making a weekly sleep schedule” on page 60.
Excluded Day Specifies a special date on which to apply the sleep pattern for some other day, and
specifies the day for up to two days. Each specified date setting is valid once within the
each coming specified date.
Sleep Status Displays the status of the sleep settings for one week starting from the current day. For
example, after Time to Sleep(Auto) is set to Enable, you can check if each time-to
sleep value, based on the operation history, has been calculated or is still being prepared.
Reset Menu
Item Explanation
Clear Warning Clears warnings except for those that occur from consumable products or
mandatory-replacement parts.
Clear All Warnings Clears all warnings that are shown on the LCD panel or by LED lights.
Reset All Stops printing and clears the printer memory. The print jobs received from all interfaces
are erased. Also resets the life counters for maintenance units A and B.
Note:
Performing Reset All clears print jobs received from all interfaces. Be careful not to
interrupt someone else’s job.
Reset Maintenance A Counter Reset the maintenance unit life counter when you replace the maintenance unit. For
instructions on replacing the maintenance unit, see the documentation supplied with the
Reset Maintenance B Counter
maintenance unit.
Note:
After Performing Reset Maintenance Counter A or Reset Maintenance
Counter B, the printer reboots automatically. Be careful not to interrupt someone
else’s job.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Printer Settings
Note:
❏ The settings in the Printing Menu are overridden by the settings done in the printer driver from the Printing
Preferences.
❏ You can also set items in Printing Menu from Printer Properties > Optional Settings > Printer Settings.
Tray Menu
Item Explanation
Paper Size Warning
(AL-M320DN/AL-M310DN)
Size Warning Timeout
(AL-M320DN/AL-M310DN)
MP Tray Size Specifies the paper size loaded in MP Tray.
MP Tray Type Specifies the paper type loaded in the MP tray.
Cassette1 Size Specifies the paper size loaded in the standard paper cassette.
Cassette1 Type Specifies the paper type loaded in the standard paper cassette.
Specifies the trays that need a message to confirm that the paper size in the tr ay m atc hes
the settings on the control panel. This warning message is displayed on the control panel
when you load paper in the MP tray and when you close a paper cassette.
Settings (default in bold):
Off, Cassette, Cassette & MP, MP Tray
Specify the length of the time until the Paper Size Warning message is turned off.
Settings (default in bold):
5 sec, 10 sec
For the sizes of paper that are available, refer to “Available Paper and Capacities” on
page 40.
For the types of paper that are available, refer to “Available Paper and Capacities” on
page 40.
For the sizes of paper that are available, refer to “Available Paper and Capacities” on
page 40.
For the types of paper that are available, refer to “Available Paper and Capacities” on
page 40.
Cassette2 Size/Cassette3 Size
(AL-M320DN/AL-M310DN
only)
Cassette2 Type/Cassette3
Type
(AL-M320DN/AL-M310DN
only)
MP Tray AutoSel/Cassette1
AutoSel/Cassette2 AutoSel
Cassette3 AutoSel
* AL-M320DN/AL-M310DN
only
*
*
Specifies the paper size loaded in the optional paper cassette.
For the sizes of paper that are available, refer to “Available Paper and Capacities” on
page 40.
Specifies the paper type loaded in the optional paper cassette.
For the types of paper that are available, refer to “Available Paper and Capacities” on
page 40.
Specifies whether the tray can be selected for printing when Paper Source is selected for
Auto Selection in the printer driver.
/
Settings (default in bold):
On, Off
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Printing Menu
Item Explanation
Page Size Specifies the paper size.
Settings (default in bold):
A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM
* For the sizes of paper that are available for CTM, refer to “Available Paper and Capacities”
on page 40.
Wide A4 Selecting On decreases the left and right margins to 3.4 mm.
Settings (default in bold):
Off, On
Media Type Specifies the paper type.
*
Settings (default in bold):
Unspecified, Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Transparency,
Labels, Thick, ExtraThk, SuperThk, Thin, Envelope, Special
Page Side Specifies 2-sided printing manually. Select Back when printing on the back side of the
paper.
Settings (default in bold):
Front, Back
Paper Source Specifies whether paper feeds into the printer from the MP tray, the standard paper
cassette (Cassette 1), or the optional paper cassette unit (Cassette 2/3/4/5).
If you select Auto, paper feeds from the paper source containing p aper that matches your
Paper Size setting.
Settings (default in bold):
Auto, MP Tray, Cassette1, Cassette2
* For AL-M320DN/AL-M310DN only
Orientation Specifies whether the page is printed in portrait or landscape orientation.
Settings (default in bold):
Port, Land
*
, Cassette3
*
Resolution Specifies the printing resolution.
Settings (default in bold):
300, 600, 1200
RITech Turning on RITech (Resolution Improvement Technology) on produces smoother and
crisper lines, text, and graphics.
Settings (default in bold):
On, Off
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Item Explanation
Toner Save When this setting is selected, the printer saves toner by substituting a gray shade for the
black inside of characters. The characters are outlined in full black on the right and lower
edges.
Settings (default in bold):
Off, On
Density Specifies the printing density. The printout becomes darker as the value increases.
Settings (default in bold):
1, 2, 3, 4, 5
Emphasize Thin Lines Adjusts the weight of thin lines sothey are printed clearly. The correction results differ
depending on the application software.
More: Makes thin lines even easier to see (thickens them) than Emp hasize, and then prints
them
Emphasize: Makes thin lines easier to see (thickens them), and then prints
Off: Prints without emphasizing thin lines
Top Offset Makes fine adjustments to the vertical printing position of the page.
Important:
c
Make sure that the printed image does not extend beyond the edge of the paper.
Otherwise, you may damage the printer.
Settings (default in bold):
-99.0 ... 0.0 ... 99.0 mm in 0.5 mm increments
Left Offset Makes fine adjustments to the horizontal printing position of the page.
Important:
c
Make sure that the printed image does not extend beyond the edge of the paper.
Otherwise, you may damage the printer.
Settings (default in bold):
-99.0 ... 0.0 ... 99.0 mm in 0.5 mm increments
T Offset B Adjusts the vertical printing position on the back of the paper when printing on both
sides. Use this if the printout on the back is not where you expected.
Settings (default in bold):
-99.0 ... 0.0 ... 99.0 mm in 0.5 mm increments
L Offset B Adjusts the horizontal printing position on the back of the paper when printing on both
sides. Use this if the printout on the back is not where you expected.
Settings (default in bold):
-99.0 ... 0.0 ... 99.0 mm in 0.5 mm increments
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
Low Speed Mode When this mode is selected, the printing speed is slow.
The slow printing is expected the following effects:
- improves the fixing failure.
- lowers the mechanical sounds.
- reduces feeding problems of the thick paper.
Settings (default in bold):
Off, On
Emulation Menu
Item Explanation
USB/Network Specifies emulation mode for each interface.
Settings (default in bold):
Auto, ESCP2, FX, I239X, PS3, PCL
PCL Menu
Item Explanation
FontSource Sets the default font source.
Settings (default in bold):
Resident, Download
* Available only when downloaded fonts are available.
Font Number Sets the default font number for the default font source. The available number depends
on the settings you made.
Settings (default in bold):
0… 65535 (depending on your settings)
Pitch Specifies the default font pitch if the font is scalable and of fixed-pitch. This item may not
appear depending on the FontSource or Font Number settings.
Settings (default in bold):
0.44 … 10.00 … 99.99 cpi in 0.01 cpi increment
*
Height Specifies the default font height if the font is scalable and proportional. This item may not
appear depending on the FontSource or Font Number settings.
Settings (default in bold):
4.00 … 12.00 … 999.75 pt in 0.25 pt increment
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
SymSet Selects the default symbol set. If the font you selected in FontSource and Font Number is
not available in the new SymSet setting, the FontSource and the Font Number settings
are automatically replaced with the default value, IBM-US.
Settings (default in bold):
IBM-US, Roman-8, Roman-9, ECM94-1, 8859-2 ISO, 8859-9 ISO, 8859-10 ISO, 8859-15 ISO,
PcBlt775, IBM-DN, PcMultiling, PcE.Europe, PcTk437, PcEur858, Pc1004, WiAnsi,
WiE.Europe, WiTurkish, WiBALT, DeskTop, PsText, VeInternati, VeUS, MsPublishin, Math-8,
PsMath, VeMath, PiFont, Legal, UK, ANSI ASCII, Swedis2, Italian, Spanish, German,
Norweg1, French2, Windows, McText, Hebrew7, 8859-8 ISO, Hebrew8, Arabic8, OCR A,
OCR B, Pc866Cyr, Pc866Ukr, WinCyr, ISOCyr, Pc8Grk, Pc851Grk, WinGrk, ISOGrk, Greek8,
Pc862Heb, Pc864Ara, HPWARA
Form Selects the number of lines for the selected paper size and orientation. This also causes a
line spacing(VMI) change, and the new VMI value is stored in the printer. This means that
later changes in the Page Size or Orientation settings cause changes in the Form value,
based on the stored VMI.
Settings (default in bold):
5 … 64 … 128Lines
CR Function These functions are included for users of particular operating systems, such as UNIX.
Settings (default in bold):
CR, CR+LF
LF Function These functions are included for users of particular operating systems, such as UNIX.
Settings (default in bold):
LF, CR+LF
Tray Assign Changes the assignment for the paper source select command. When 4 is selected, the
commands are set as compatible with the HP LaserJet 4. When 4K is selected, the
commands are set as compatible with the HP LaserJet 4000, 5000, and 8000. When 5S is
selected, the commands are set as compatible with the HP LaserJet 5S.
Settings (default in bold):
4K, 5S, 4
PS3 Menu
Item Explanation
Error Sheet When you select On, the printer prints out an error sheet when an error occurs in the PS3
mode or when the PDF file you tried to print is not a supported version.
Settings (default in bold):
Off, On
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Item Explanation
Binary Specifies the data format. Select On for the Binary data and select Off for the ASCII data.
Note:
Binary can only be used with network connection. To use the Binary data, make sure
your application supports Binary data and that SEND CTRL-D Before Each Job and
SEND CTRL-D After Each Job are set to No. When this setting is set to On, you cannot
use TBCP (Tagged binary communication protocol) in the printer driver settings.
Settings (default in bold):
Off, On
PDF Page Size Specifies the paper size when you send the PDF file directory from a computer or some
other device. If Auto is selected, the paper size is determined based on the size of the first
page that is printed.
Settings (default in bold):
Auto, A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5
ESCP2 Menu
Item Explanation
Font Selects the font.
Settings (default in bold):
Courier, Prestige, Roman, Sans serif, Roman T, Orator S, Sans H, Script, OCR A, OCR B
Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi
(characters per inch). You can also choose proportional spacing.
Settings (default in bold):
10cpi, 12cpi, 15cpi, Prop.
Condensed Turns condensed printing on or off.
Settings (default in bold):
Off, On
T.Margin Sets the distance from the top of the page to the baseline of the first printable line. The
distance is measured in inches. The smaller the value, the closer the printable line is to the
top.
Settings (default in bold):
0.40 ... 0.50 ... 1.50 inch in 0.05-inch increments
Text Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you
change the Orientation, Page Size, or T.Margin settings, the page length setting
automatically returns to the default for each paper size.
Settings (default in bold):
1 ... 66 Lines
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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Item Explanation
CGTable Use the character generator (CG) table option to select the graphics character table or the
italics table. The graphics table contains graphic characters for printing lines, corners,
shaded areas, international characters, Greek characters, and mathematical symbols. If
you select Italic, the upper half of the character table is defined as italic characters.
Settings (default in bold):
PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic,
PcE.Europe, BpBRASCII, BpAbicomp, Roman-8, PcEur858, ISO Latin1, 8859-15 ISO,
PcSl437,PcTurkish1, 8859-9 ISO, Mazowia, CodeMJK, PcGk437, PcGk851, PcGk869, 8859-7
ISO, PcCy855, PcCy866, PcUkr866, PcLit771, Bulgarian, Hebrew7, Hebrew8, PcHe862,
PcAr864, PcAr864Ara, PcAr720, PcLit774, Estonia, ISO Latin2, PcLat866
Country
Auto CR Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation
Auto LF If you select Off, the printer does not send an automatic line-feed (LF) command with
Bit Image The printer is able to emulate the graphics densities set with the printer commands. If you
Use this option to select one of the fifteen international symbol sets. See the Font Guide for
samples of the characters in each country’s symbol set.
Settings (default in bold):
USA, France, Germany, UK, Denmark, Sweden, Italy, Spain1, Japan, Norway, Denmark2,
Spain2,LatinAmeric, Korea, Legal
whenever the printing position goes beyond the right margin. If you select Off, the
printer does not print any characters beyond the right margin and does not perform any
line wrapping until it receives carriage-return character. This function is handled
automatically by most applications.
Settings (default in bold):
On, Off
each carriage-return (CR). If On is selected, a line-feed command is sent with each
carriage-return. Select On if your text lines overlap.
Settings (default in bold):
Off, On
select Dark, the bit image density is high, and if you select Light, the bit image density is
low.
If you select BarCode, the printe r converts bit images to bar codes by automatically filling
in any vertical gaps between dots. This produces unbroken vertical lines that can be read
by a bar code reader. This mode will reduce the size of the image being printed, and may
also cause some distortion when printing bit image graphics.
Settings (default in bold):
Dark, Light, BarCode
ZeroChar Specifies whether the printer prints a slashed or unslashed zero.
Settings (default in bold):
0, (or the zero character with a slash)
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
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FX Menu
Item Explanation
Font Selects the font.
Settings (default in bold):
Courier, Prestige, Roman, Sans serif, Script, Orator S, OCR A, OCR B
Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi
(characters per inch). You can also choose proportional spacing.
Settings (default in bold):
10cpi, 12cpi, 15cpi, Prop.
Condensed Turns condensed printing on or off.
Settings (default in bold):
Off, On
T.Margin Sets the distance from the top of the page to the baseline of the first printable line. The
distance is measured in inches. The smaller the value, the closer the printable line is to the
top.
Settings (default in bold):
0.40 ... 0.50 ... 1.50 inch in 0.05-inch increments
Text Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you
change the Orientation, Page Size, or T.Margin settings, the page length setting
automatically returns to the default for each paper size.
Settings (default in bold):
1 ... 66 Lines
CGTable Use the character generator (CG) table option to select the graphics character table or the
italics table. The graphics table contains graphic characters for printing lines, corners,
shaded areas, international characters, Greek characters, and mathematical symbols. If
you select Italic, the upper half of the character table is defined as italic characters.
Settings (default in bold):
PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic,
PcE.Europe, BpBRASCII, BpAbicomp, Roman-8, PcEur858, ISO Latin1, 8859-15 ISO
Country Use this option to select one of the fifteen international symbol sets. See the Font Guide for
samples of the characters in each country’s symbol set.
Settings (default in bold):
USA, France, Germany, UK, Denmark, Sweden, Italy, Spain1, Japan, Norway, Denmark2,
Spain2,LatinAmeric
Auto CR Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation
whenever the printing position goes beyond the right margin. If you select Off, the
printer does not print any characters beyond the right margin and does not perform any
line wrapping until it receives a carriage-return character. This function is handled
automatically by most applications.
Settings (default in bold):
On, Off
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Item Explanation
Auto LF If you select Off, the printer does not send an automatic line-feed (LF) command with
each carriage-return (CR). If On is selected, a line-feed command is sent with each
carriage-return. Select On if your text lines overlap.
Settings (default in bold):
Off, On
Bit Image The printer is able to emulate the graphics densities set with the printer commands. If you
select Dark, the bit image density is high, and if you select Light, the bit image density is
low.
If you select BarCode, the printe r converts bit images to bar codes by automatically filling
in any vertical gaps between dots. This produces unbroken vertical lines that can be read
by a bar code reader. This mode will reduce the size of the image being printed, and may
also cause some distortion when printing bit image graphics.
Settings (default in bold):
Dark, Light, BarCode
ZeroChar Specifies whether the printer prints a slashed or unslashed zero.
Settings (default in bold):
0, (or the zero character with a slash)
I239X Menu
Item Explanation
Font Selects the font.
Settings (default in bold):
Courier, Prestige, Gothic, Orator, Script, Presentor, Sans serif
Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi
(characters per inch). You can also choose proportional spacing.
Settings (default in bold):
10cpi, 12cpi, 15cpi, 17cpi, 20cpi, 24cpi, Prop.
Code Page Selects th e character tables. Character tables contain the characters and symbols used by
different languages. The printer prints text based on the selected character table.
Settings (default in bold):
437, 850, 858, 860, 863, 865
T.Margin Sets the distance from the top of the page to the baseline of the first printable line. The
distance is measured in inches. The smaller the value, the closer the printable line is to the
top.
Settings (default in bold):
0.30 ... 0.40 ... 1.50 inch in 0.05-inch increments
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Item Explanation
Text Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you
change the Orientation, Page Size, or T.Margin settings, the page length setting
automatically returns to the default for each paper size.
Settings (default in bold):
1 ... 67 Lines
Auto CR Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation
whenever the printing position goes beyond the right margin. If you select Off, the
printer does not print any characters beyond the right margin and does not perform any
line wrapping until it receives a carriage-return character. This function is handled
automatically by most applications.
Settings (default in bold):
Off, On
Auto LF If you select Off, the printer does not send an automatic line-feed (LF) command with
each carriage-return (CR). If On is selected, a line-feed command is sent with each
carriage-return. Select On if your text lines overlap.
Settings (default in bold):
Off, On
Alt. Graphics Turns the Alternate Graphics option on or off.
Settings (default in bold):
Off, On
Bit Image The printer is able to emulate the graphics densities set with the printer commands. If you
select Dark, the bit image density is high, and if you select Light, the bit image density is
low.
Settings (default in bold):
Dark, Light
ZeroChar Specifies whether the printer prints a slashed or unslashed zero.
Settings (default in bold):
0, (or the zero character with a slash)
CharacterSet Selects character table 1 or 2.
Settings (default in bold):
1, 2
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Admin Settings
Note:
❏ To set a password using EpsonNet Config with a web browser, access Network Administrator > Administrator >
Password.
❏ Enter the administrator password to access the Admin Settings menu for AL-M320DN/AL-M310DN.
❏ The password is not set in default. For AL-M320DN/AL-M310DN press the OK button to proceed when the Admin
Password is required.
❏ If you forget your password, contact your dealer. Note that when the password is initialized, the settings and data
stored on the printer are deleted. Depending on your environment, settings, such as network connection settings, may
need to be done again. We recommend making a note or backup of the necessary data and setting information.
Password Config Menu
Item Explanation
Change Password Specifies an administrator password. Enter the old password first and then enter the new
password twice.
To enter the password on the AL-M320DN/AL-M310DN’ LCD panel, press the u Up or
d Down buttons to select the characters and press the r Right bu t to n to c on f i rm . Af t er a ll
characters are determined, press the OK button.
Settings : (up to 20 characters)
Note:
The following characters and blank spaces can be used.
0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ
!"#$%&'()*+,-./:;<=>?@^_`{|}~
Limitation When Interface is selected, you need to enter the password to change interface
settings. When Config is selected, you need to enter the password to change the items
you configured.
Note:
The settings for this item cannot be changed using EpsonNet Config with a web
browser.
Settings (default in bold):
Disable, Interface, Config, All
Init SelecType
Item Explanation
Init All SelecType For AL-M320DN/AL-M310DN, if Yes (Unprinted data is deleted) is selected, all
control panel settings are changed to their factory settings.
Note:
To do this from EpsonNet Config with a web browser, access Network Administrator
> Administrator > Default Settings.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Getting to Know Your Printer
Bookmark Menu (For AL-M320DN/AL-M310DN)
The bookmark menu appears by pressing the OK button while the LCD panel displays Ready.
In the bookmark menu, the bookmarked setting items are listed and you can select one of them. The following menus
are bookmarked by default.
❏ Reset Menu
❏ MP Tray Size
❏ System Information
To replace a bookmarked menu to another menu, display the menu you want to add and press the OK button for more
than two seconds.
Note:
The maximum number of menus you can register as bookmarks is 3.
39
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Loading Paper
Available Paper and Capacities
Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson
cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large
quantities or printing large jobs.
Paper type Paper size Loading capacity or paper height Duplex
(Auto)
MP tray Paper
cassette 1
Paper cassette
*1/3*1
2
Plain
Recycled
Preprinted
Special
Semi-thick
Color
Letterhead
Special
A4, A5 Portrait
Half Letter (HLT)
Legal (LGL)
Government Letter (GLT) ,
Government Lagal (GLG)
Executive (EXE) , F4
A5 Landscape, A6 100 sheets 250 sheets 250 sheets -
Custom (CTM) or User Defined Size
Width : 70 - 216 mm
Length
Width : 105 - 216 mm
Length
A4, A5 Portrait
Half Letter (HLT)
Government Letter (GLT) ,
Government Lagal (GLG) ,
Executive (EXE) , F4
A5 Landscape, A6 16.5 mm 27.5 mm 27.5 mm -
Custom (CTM) or User Defined Size
*2
, B5, Letter (LT),
*2
,
*3
,
*4
: 148 - 365 mm
*4
: 148 - 365 mm
*2
, B5, Letter (LT),
*2
, Legal (LGL) ,
*3
,
*3
100 sheets 250 sheets 250 sheets
16.5 mm - - -
- 27.5 mm 27.5 mm -
16.5 mm 27.5 mm 27.5 mm ✓
✓
Width : 70 - 216 mm
*4
Length
Width : 105 - 216 mm
Length
: 148 - 365 mm
*4
: 148 - 365 mm
5 sheets - - -
- 27.5 mm 27.5 mm -
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Paper type Paper size Loading capacity or paper height Duplex
(Auto)
MP tray Paper
cassette 1
Paper cassette
*1/3*1
2
Thick
Extra-Thick
Special
A4, A5 Portrait
Half Letter (HLT)
*2
, B5, Letter (LT),
*2
, Legal (LGL) ,
Government Letter (GLT) ,
5 sheets 5 sheets 5 sheets ✓
Government Lagal (GLG) ,
Executive (EXE) , F4
A5 Landscape, A6 5 sheets 5 sheets 5 sheets -
Custom (CTM) or User Defined Size
Super-Thick
Special
Width : 70 - 216 mm
*4
Length
: 148 - 365 mm
Width : 105 - 216 mm
*4
Length
A4, A5 Portrait
Half Letter (HLT)
: 148 - 365 mm
*2
, B5, Letter (LT),
*2
, Legal (LGL) ,
5 sheets - - -
- 5 sheets 5 sheets -
5 sheets - - -
Government Letter (GLT) ,
Government Lagal (GLG) ,
Executive (EXE) , F4
A5 Landscape, A6 5 sheets - - -
Envelopes C5, C6, C10, DL, Monarch (Mon) 5 sheets - - -
Transparencies A4, Letter (LT) 1 sheets - - -
Labels A4, Letter (LT) 1 sheets - - -
*1
AL-M320DN/AL-M310DN only
*2
2-sided printing cannot be done if the grain of the paper is perpendicular to the direction of the paper feed.
*3
Support the trailing edge of the paper with your hands when loading.
*4
For paper longer than 297 mm, support the trailing edge of the paper with your hands when loading.
Note:
❏ Even paper with a thickness within range may not be able to feed due to the paper’s characteristics and qualities (e.g.:
direction of the grain, stiffness). It may also have an effect on the print results.
❏ If you select Auto Select in Paper Source in the printer driver, the printer will search for a paper source containing the
paper size specified in Document Size, and prints from the paper source until there is no more paper, then it prints
from the next paper source automatically. Using this auto select function, for plain paper (80 g/m²), the printer can
continuously print up to 850 sheets (for AL-M320DN/AL-M310DN), or up to 350 sheets (for AL-M220DN).
❏ The output tray capacity for plain paper (80 g/m²) is up to 250 sheets (standard output tray)
❏ In continuous printing, such as when printing on paper with a smaller width than A4, the print speed may slow down
when printing several pages, depending on the circumstances, due to the printer’s temperature adjustments.
❏ When printing on damp paper in a low-temperature environment, moisture on the paper is vaporized by the heat
when the toner is fixed, which may be seen as water vapor when the paper is ejected. Increasing the room temperature
makes this disappear.
41
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Available paper types and weights
Paper type Paper weight Remarks
Plain 60 - 90 g/m²
Recycled 60 - 90 g/m²
Semi-thick 75 - 90 g/m² -
Color 91 - 105 g/m² -
Letterhead 91 - 105 g/m² -
Preprinted 60 - 90 g/m² -
Thick 106 - 135 g/m² Thick
136 - 163 g/m² Extra-Thick
164 - 216 g/m² Super-Thick
Custom 60 - 216 g/m² MP tray only
❏ For the paper less than 64 g/m², set the paper type to Thin on
the control panel or EpsonNet Config with a web browser,
and in the printer driver. See “Using the Control Panel” on
page 17 for how to access the control panel.
❏ For paper over 65 to 74 g/m², Set 001 Plain to 1 in the Printer
Adjust Menu. For details, see “Printer Adjust Menu” on
page 106.
❏ Use only at normal temperature (15 - 25˚C) and humidity (40 -
60%). Poor quality paper may reduce print quality, or cause
paper jams and other problems.
60 - 163 g/m² Paper cassette1/2/3 (for AL-M320DN/AL-M310DN)
Paper cassette1 (for AL-M220DN)
42
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Important:
c
You cannot use the following paper in this printer. It may cause printer damage, paper jams, and poor print quality:
❏ Media meant for other black-and-white laser printers, color laser printers, color copiers, black-and-white
copiers, or ink jet printers
❏ Previously printed paper by any other black-and-white laser printers, color laser printers, color copiers,
black-and-white copiers, ink jet printers, or thermal transfer printers
❏ Very thin paper (59 g/m² or less), or very thick paper (221 g/m² or more)
❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that
uses high-temperature-sensitive ink (around 160˚C)
❏ Labels that peel easily or labels that do not cover the backing sheet completely
❏ Special surface-coated paper or special surface-colored paper
❏ Paper that has binder holes or is perforated
❏ Paper that has glue, staples, paper clips, or tape on it
❏ Paper that attracts static electricity
❏ Moist or damp paper
❏ Paper of uneven thickness
❏ Overly thick or thin paper
❏ Paper that is too smooth or too rough
❏ Paper that is different on the front and back
❏ Paper that is folded, curled, wavy, or torn
❏ Paper of irregular shape, or paper that does not have right angle corners
❏ Paper for which the grain is perpendicular to the direction of the paper feed
43
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Loading Paper
Paper cassette
Perform the same procedure to load paper into the
optional paper cassette.
Note:
For AL-M320DN/AL-M310DN, a warning message
appears if the cassette that is higher than the cassette
from which the printer is fed (if feeding from C3, then C2
and C1) is not inserted. You can print.
If you do not want this message to appear, set the
operation panel’s Common Settings >Setup Menu >
Cassette Warning to Off.
“Setup Menu” on page 21
Pull out the paper cassette.
A
Pinch the knobs and slide the paper guides to
C
accommodate the paper you are loading.
Note:
For paper larger than A4, press down the button on the
bottom edge of the cassette, pull out the cassette, and
then load the paper.
If the paper lifting plate inside the cassette is
B
raised, press down on the center of the paper
lifting plate until the locking tab is locked.
Grip the paper guides and pull them out sideways
D
to align them with the appropriate position for
the paper you are loading.
Note:
Be sure to adjust the paper guides according to
the size of the paper you loaded, to prevent paper
feed failures, paper jams or other errors.
44
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Load a stack of the desired paper on the center of
E
the paper cassette with the printable surface
facing down.
Note:
❏ Make sure that you do not load paper
beyond the limit mark. See “Available
Paper and Capacities” on page 40.
❏ Do not move the paper guide after the paper
is loaded; if you do, the paper may not be
able to feed correctly.
MP tray
Note:
To load envelopes, see “Envelopes” on page 46.
Open the MP tray.
A
Extend the paper support of the MP tray.
B
Push the paper cassette into the printer.
F
Extend the paper support according to the size of
G
the paper to prevent the paper from slipping off
the printer.
Slide the paper guides to accommodate the paper
C
you are loading.
Note:
Be sure to adjust the paper guides according to
the size of the paper you loaded to prevent paper
feed failures, paper jams or any other errors.
Load a stack of the desired paper with the
D
printable surface facing up.
Set the paper size on the paper size setting dial (or
H
Cassette1 Size on the control panel) and
Cassette1 Type settings to match the loaded
paper size and paper type on the control panel.
For details, see “Tray Menu” on page 28.
45
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Loading Paper
Note:
Make sure that you do not load paper beyond the
maximum limit guide. See “Available Paper and
Capacities” on page 40.
Extend the paper support according to the size of
E
the paper to prevent the paper from slipping off
the printer.
Note:
To eject paper to the optional face-up tray, see
“Paper Output Settings” on page 46.
Set the MP Type setting on the control panel to
F
match the type of paper loaded. For details, see
“Tray Menu” on page 28.
Selecting and Using Print Media
You can use special media, such as envelopes, thick
paper, labels, and transparencies.
When loading special media, you should make paper
settings. You can also do these settings in the Tray
Menu in the control panel (for AL-M320DN/
AL-M310DN), in EpsonNet Config on your web
browser, or in Printer Settings in the printer driver (for
AL-M220DN). See “Tray Menu” on page 28 and “How
to access the control panel menus (AL-M320DN/ALM310DN)” on page 17.
Note:
Since the quality of any particular brand or type of
media may be changed by the manufacturer at any
time, Epson cannot guarantee the quality of any type of
media. Always test samples of media stock before
purchasing large quantities or printing large jobs.
Envelopes
Paper Output Settings
Orientation to eject paper
If the paper is A5, the printer can print on it in either
orientation (landscape or portrait).
Set the paper size (portrait or landscape) using
A
the Tray Menu according to the table below.
1) Paper in the tray 2) Tray Menu
A5 portrait A5 Portrait
A5 landscape
* Standard orientation
Access the printer driver’s Main tab, click Paper
B
Output Settings, and select a radiobutton for the
output orientation.
*
A5 Landscape
Available envelopes
❏ Envelopes that have no glue or no tape
Important:
c
Do not use window envelopes. The plastic on most
window envelopes will melt.
Available paper source
❏ MP tray
*1
C5, IB5
*2
MON, C10, DL, C6
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Loading Paper
Printer driver settings
Make the following settings according to the envelopes
you loaded on the printer.
Printer driver settings
Paper Size Refer to “Available Paper and
Capacities” on page 40.
Paper Source MP Tray
Paper Type Envelope
Note:
❏ Depending on the quality of envelopes, the printing
environment, or the printing procedure, envelopes
might be wrinkled. Make a trial print run before
you print on a lot of envelopes.
❏ Duplex printing is not available for envelopes.
❏ If you do not load envelopes in the MP tray right
after they have been removed from the packaging,
they may bulge. To avoid jams, flatten them as
shown below before loading them in the MP tray.
Printer driver settings
Make the following settings according to the paper you
loaded on the printer. See “Available Paper and
Capacities” on page 40.
Printer driver settings
Paper Size Refer to “Available Paper
and Capacities” on page 40.
Paper Source MP Tray
Paper Type Refer to “Available Paper
and Capacities” on page 40.
Available labels
❏ Labels designed for laser printers or plain-paper
copiers
❏ Labels that completely cover the backing sheet, with
no gaps between the individual labels
Note:
❏ Depending on the quality of labels, the printing
environment, or the printing procedure, labels
might be wrinkled. Make a trial print run before
you print on a lot of labels.
❏ If envelopes do not feed well, reducing the number
of envelopes that are loaded may solve the problem.
Other paper
You can use super-thick paper, labels, and
transparencies. See “Available Paper and Capacities” on
page 40.
Available paper source
❏ MP tray
For loading paper, see “MP tray” on page 45.
❏ Duplex printing is not available for labels.
❏ Press a sheet of paper on top of each sheet of labels. If
the paper sticks, do not use those labels in your
printer.
Custom paper size
Available paper source
❏ MP tray
❏ Paper cassettes
Printer driver settings
Make the following settings according to the envelopes
you loaded on the printer.
Printer driver settings
Paper Size
User Defined Size
* For available sizes, refer to “Available
Paper and Capacities” on page 40.
*
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Loading Paper
Printer driver settings
Paper Source
Paper Type Refer to “Available Paper and
MP Tray, Cassette 1, Cassette 2
Cassette 3
*For AL-M320DN/AL-M310DN only
Capacities” on page 40.
*
*
,
Note:
❏ Depending on the quality of the non-standard size
paper, the printing environment, or the printing
procedure, the paper might skew. Make a trial print
run before you print on a lot of non-standard size
paper.
❏ For Windows, access the printer driver, then select
User Defined Size from the Document Size list on
the Main tab. In the User Defined Paper Size dialog
box, adjust the Paper Width, Paper Height, and
Unit settings to match your custom paper. Then
click OK and your custom paper size will be saved.
❏ When sharing the printer on a network, you cannot
create User Defined Size at the client.
❏ If you cannot use the printer driver as explained
above, access the control panel (for AL-M320DN/
AL-M310DN), or EpsonNet Config from your web
browser, select Printer Settings > Printing
Menu, and set Page Size to CTM (custom).
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Printing Tasks
Printing Tasks
Basics of Printing
This section describes the basics of printing using the Windows printer driver (ESC/Page language) as an example.
Printing can also be done by similar procedures using other supported operating systems or emulation languages.
Load a stack of paper.
A
For available paper, see “Available Paper and Capacities” on page 40.
For how to load paper in the paper source, see “Loading Paper” on page 44.
Make the appropriate settings in the control panel (for AL-M320DN/AL-M310DN), in Printer Settings in the
B
printer driver (for AL-M220DN), or in EpsonNet Config on your web browser.
The items to be set are different depending on the paper you use.
See “Using the Control Panel” on page 17.
See “Selecting and Using Print Media” on page 46.
Click Print from the File menu on the application you are using.
C
Select your printer.
D
Click Properties or Printing Preferences. The printer driver’s Main screen appears.
E
Make the settings in the table below:
F
Item Explanation
1 Paper Source Selects the paper source in which the paper to be printed is loaded.
2 Document Size Selects the size of paper you set in applications.
3 Orientation Selects the orientation you set in applications.
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Item Explanation
4 Paper Type Selects the type of print media loaded in the paper source.
5 (printout image) Displays an image of the printout.
Note:
❏ To show the help for each item, right-click the item and click Help on the printer driver.
❏ In the Main screen, you can also make settings for 2-sided printing and collating.
❏ In the More Options screen, you can make settings for reducing/enlarging the document or watermark feature.
See “Setting Advanced Features” on page 54.
Click OK to close the printer driver screen.
G
Click Print to start printing.
H
Setting the Main Screen
This screen enables basic settings for printing such as paper source or paper size, and also enables the settings for the
basic functions such as multi-page printing or 2-sided printing.
Note:
The printer driver’s online help provides explanations on printer driver settings.
Item Explanation
1 Printing Presets The settings, such as Document - 2-Up, or Document - 2-Sided, are preset.
You can register the print settings you desire to the list.
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Item Explanation
2 2-Sided Printing Prints on the front and back of the sheet. Combined with the Reduce/Enlarge
function, a 2 page A3 document can be printed on one A4 size sheet.
Click Settings to make Binding Edge, Binding Margin and folded booklet
settings. See “Printing a booklet” on page 54.
3Multi-Page ❏ Multi-Page:
Enables 2 pages or 4 pages per sheet printing on the same paper size as the
original document. 2-Sided Printing can be combined with this function.
❏ Poster:
For example, you can make large, about A2 size, printouts by printing data for
A4 size on four A4 sheets and stick them together.
See “Printing data for a single page across multiple sheets (poster printing)”
on page 55.
4 Paper Output Settings Selects the paper output orientation for the paper sizes which are supported
to be fed in both portrait and landscape orientations. See “Paper Output
Settings” on page 46.
5 Job Arranger Lite Allows you to print several documents created by different applications at
one time by arrange settings. See “Printing multiple print jobs at one time” on
page 54.
Setting the More Options Screen
This screen enables settings, such as for secure printing, reduced, enlarged, or printing with an overlay.
Item Explanation
1 Reduce/Enlarge Document This function allows you to reduce or enlarge the image to be printe d. 2-Sided
Printing can be combined with this function.
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Item Explanation
2 Watermark Features Anti-Copy Pattern
This function allows you to print a document as a copy-protected document.
When you try to copy a copy-protected document, “Copy” is printed several
times on the document. This function is useful to prevent unauthorized
copying. Any text string can be registered.
Note:
❏ Epson does not guarantee protection from information leakage or
any other damages caused by using this function. Hidden letters may
appear in some cases.
❏ Screen-tone may be too dark, hidden letters may not be printed on the
entire image, or hidden letters may not appear when photocopied.
This depends on the models, settings, and combinations of
photocopiers, fax machine, input devices such as digital cameras and
scanners, output devices such as printers; printer driver settings of
this product; condition of consumables, such as toner and output
paper type.
Watermark
This function allows you to print a text-based or image-based watermark on
your document.
Note:
You can register up to 10 original watermarks.
Header/Footer
This function allows you to print user name, computer name, date, time,
document name, or collate number, at the top or bottom of each page in a
document.
3 Confidential Job (AL-M320DN/
AL-M310DN only)
4 Form Overlay This function allows you to print a standard form or letterhead onto original
This function allows you to apply a password to the print job. You can print the
job by entering the password on the printer’s control panel. See the “Using
the Reserve Job function (AL-M320DN/AL-M310DN)” on page 57.
documents. See “Printing with an overlay” on page 58.
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Setting the Maintenance Screen
This screen enables you to start Job Arranger Lite, enables settings, such as Notice Settings for EPSON Status Monitor.
For details, see the help for each item.
For AL-M220DN users
You can do Printer Adjust Menu settings on the printer’s control panel from this screen. See “Printer Adjust Menu” on
page 106 for how to access the menu.
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Setting Advanced Features
The printer driver has useful functions such as 2-sided
printing or multi-page printing to save paper and toner,
or adding an anti-copy pattern to prevent unauthorized
copying.
The explanations in this section use the standard ESC/
Page printer driver on Windows as an example.
Note:
❏ There are features that are not supported by the
printer driver on other emulation language or
operating systems.
❏ These features may not be applied with other
settings (such as paper type).
Printing multiple print jobs at
Set paper that is suitable for 2-sided printing (duplex
printing). See “Available Paper and Capacities” on
page 40.
Printing to fold a batch of pages in half
This function prints a booklet ready for center binding.
Fold the entire document in half, and then bind it at the
center of the printout. This setting is suitable for
documents that have only a few pages.
For example, eight pages of an A4 size document are
printed on two sheets. Folding the pages in half by
overlapping all the sheets makes an A5 size booklet of
eight pages.
Select Auto (Long-edge binding) or Auto
A
(Short-edge binding) in the 2-sided Printing list
box and click Settings.
one time
This function allows you to print several documents
created by different applications at one time by
arranging settings, such as the printing order,
duplexing, and the print layout.
Click the Main tab.
A
Select the Job Arranger Lite check box.
B
Click OK.
C
The Print Job Arranger screen appears when a print job
is executed. Make appropriate settings. For details, see
the Print Job Arranger help.
Printing a booklet
This function allows you to arrange pages to be a
booklet. Two pages are printed on both sides of the
paper that is the same size as the print data.
Combined with Reduce/Enlarge Document printing,
the output paper size can be changed.
Select the Booklet check box and select Center
B
Binding.
Click OK to close setting dialog box.
C
Print the document, fold all sheets in half, and
D
then bind them.
Printing to fold each page in half
This function prints a booklet ready for side binding,
fold each sheet individually in half, and then bind at the
side of the printout. This setting is suitable for
documents that have many pages.
For example, 40 pages of an A4 size document are
printed, then each sheet is folded in half and stacking
them all makes an A5 size booklet of 40 pages.
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Select Auto (Long-edge binding) or Auto
A
(Short-edge binding) in the 2-sided Printing list
box and click Settings.
Select the Booklet check box and select Side
B
Binding.
Click OK to close setting dialog box.
C
Print the document, fold in half 5 sheets by 5
D
sheets, overlap all sheets, and then bind them.
Printing data for a single page across multiple sheets (poster printing)
Print data for a single page across multiple sheets.
Pasting the paper together after it has been printed
creates a large, poster-like printout.
Example: Printing the data for A4 size paper in 4 parts
on A4 paper (2 × 2 poster) and pasting them together
makes a poster that is about A2 size.
If you want to print alignment marks, select
C
Settings - Print Cutting Guides, select either one,
and then click OK.
❏ Overlapping Alignment Marks: Print guides
(refer to “How to Stick Papers Together” on
page 55)
❏ Trim Lines: Only print lines
Select the paper source and the size of the paper
D
on which to print and other settings.
Do any other necessary settings.
Click OK, and then click Print.
E
How to Stick Papers Together
This section explains how to stick papers together an
example of a 2x2Poster with Overlapping Alignment
Marks as an example. Stick the papers together using the
following steps.
Print by dividing a page of data into multiple sheets (poster printing)
Turn 2-Sided Printing Off in Main.
A
On Multi-Page, select how to divide the data.
B
2x1Poster: Divided into 2 parts (prints on 2
pages)
2x2Poster: Divided into 4 parts (prints on 4
pages)
3x3Poster: Divided into 9 parts (prints on 9
pages)
4x4Poster: Divided into 16 parts (prints on 16
pages)
Preview the printout by clicking Settings.
55
Cut along the line joining the top and bottom of
A
Sheet 1 - the vertical line (blue) intersecting the ×
marks.
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Printing Tasks
Lay Sheet 1 on Sheet 2 so that the × marks align.
B
Place tape on the back to hold it temporarily.
Cut along the vertical line (red) joining the left
C
sides of the × marks.
Lay Sheet 1 and Sheet 2 on Sheet 3 and Sheet 4 so
G
that the × marks align. Place tape on the back to
hold it temporarily.
Cut along the horizontal line (red) joining the top
H
sides of the × marks.
Stick the paper together by placing tape on the
D
back.
Stick Sheet 3 and Sheet 4 together.
E
Repeat steps 1 and 4.
Cut along the horizontal line (blue) that
F
intersects the × marks on Sheet 1 and Sheet 2.
Stick the paper together by placing tape on the
I
back.
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Printing Tasks
Cut off the margins along the outer alignment
J
marks.
Using the Reserve Job function (AL-M320DN/AL-M310DN)
This function allows you to store print jobs on the
printer’s memory and to print them later directly from
the printer’s control panel. You can prevent the printed
document from being looked at by other people by
applying a password to the print job.
Using Re-Print Job/Verify Job (Quick
Print Job feature)
Sending the print job
Click the Maintenance tab, then click Reserve
A
Jobs Settings. The Reserve Jobs Settings dialog
box appears.
Select the Reserve Jobs check box, then select
B
Re-Print Job or Verify Job.
Enter a user name and job name in the
C
corresponding text boxes.
Click OK.
D
Printing using the Quick Print Job Menu
Make sure the LCD panel displays Ready, then
A
press the r Right button to access the control
panel menus.
Press the d Down button repeatedly until Quick
B
Print JobMenu appears on the LCD panel, then
press the r Right button.
This function uses the following memory.
Printer’s
Storage
RAM Disk To enable the RAM disk, you have to set
The table below gives an overview of the options.
Option Description
Re-Print Job Lets you print the job now and store it on
Verify Job Lets you print one copy now to verify the
Confidential
Job
Description
the RAM Disk setting on the control
panel to Normal or Maximum.
the printer’s memory. You can print the
same job several times.
content. You can print multiple copies
later.
Lets you apply a password to the print
job. You can print the job by entering
the password on the printer’s control
panel. See “Using Confidential Job” on
page 57.
Use the d Down or u Up button to scroll to the
C
appropriate user name, then press the r Right
button.
Use the d Down or u Up button to scroll to the
D
appropriate job name, then press the r Right
button.
Press the r Right button, then use the d Down
E
and u Up buttons to select the number of copies.
To delete the print job without printing any
copies, press the d Down button to display
Delete on the LCD panel.
Press the r Right button to start printing or to
F
delete the data.
Using Confidential Job
Sending the print job
Click the More Options tab, then click
A
Confidential Job. The Confidential Job Settings
dialog box appears.
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Printing Tasks
Enter a four-digit number for Password.
B
Enter a user name and job name if necessary.
C
Note:
The OK button becomes available after the
password has been entered.
Click OK.
D
Printing using the Confidential Job Menu
Make sure the LCD panel displays Ready, then
A
press the r Right button to access the control
panel menus.
Press the d Down button repeatedly until
B
ConfidentialJobMenu appears on the LCD
panel, then press the r Right button.
Use the d Down or u Up button to scroll to the
C
appropriate user name, then press the r Right
button.
Press the r Right button to start printing or to
G
delete the data.
Printing with an overlay
This function allows you to print documents onto form
templates, which you register on your printer in
advance.
Note:
❏ This function is for Windows only.
❏ The application featured in these instructions is
Microsoft WordPad. The actual procedure may
differ slightly when printing from other
applications.
Creating an overlay
Note:
You first need to install EPSON FormOverlayUTL
utility to create overlay or underlay data. See “Installing
Software” on page 64 for details.
Enter your four-digit password.
D
To enter the password, press the d Down or
u Up button to select the character and press the
r Right button to determine the character. After
all characters are determined, press the r Right
button.
Note:
If no print jobs have been saved with the
password you entered, Wrong Password
appears briefly on the LCD panel then the printer
exits the control panel menus. Confirm the
password and try again.
Use the d Down or u Up button to scroll to the
E
appropriate job name, then press the r Right
button.
Use the d Down or u Up button to display
F
Print.
Follow the steps below to create the form data.
Open the data to be an overlay data using an
A
application.
Select Print from the File menu, select EPSON
B
FormOverlayUTL, then click Preferences.
In the Basic Settings tab — Form Overlay —
C
Create Overlay Data, click More Settings. The
Create Form dialog box appears.
To delete the print job, press the d Down or
u Up button to display Delete on the LCD
panel.
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Ty pe the fo rm name i n the Fo rm data b ox and it s
D
description in the Description box.
Note:
The following 9 characters cannot be used for
form names: \ / : * ? " < > |.
Select Foreground Document or Background
E
Document to specify whether the overlay will be
printed as foreground or background of the
document, then click OK.
Make the appropriate settings for other settings
F
such as paper size, print quality or orientation.
Click OK.
G
Click Print to create the form data.
H
Note:
To change the settings of the overlay form data
you created, after doing steps 1 and 2 and the
settings in the Basic Settings tab — Form Overlay
— Create Overlay Data, click the Edit Form.
Printing an overlaid document
Improving the clarity of color documents
Printing text clearly in black
When you print a color document, the quality of text can
be made more legible by printing it in black.
Click the More Options tab, and click Image
A
Options.
Select Print Text in Black from the Visibility
B
drop-down list.
Click OK.
C
For more information, see the printer driver help.
Making Printer Settings (AL-M220DN only)
You can check and set printer items that are frequently
used such as Cassette1 Size, Cassette1 Type, Time
Setting, and Time to Sleep, from the Printer Settings
menu in the printer driver.
Open the document on which you want to
A
overlay the form data.
Select Print from the File menu, select your
B
printer name, then click Preferences.
In the More Options tab, check the Form
C
Overlay check box, and click Settings. The Form
Selection dialog box appears.
Select one form data in the Form data box, select
D
Overlay or Underlay in the Layering list, then
click OK.
Click OK.
E
Click Print to print the document with the form
F
data.
On how to access this menu and what items you can set,
see “How to access the control panel menus (AL-
M320DN/AL-M310DN)” on page 17.
Note:
A warning appears if the time is not set after purchasing
the printer. Use Printer Settings to set the time.
Using Sleep Mode to Save Energy
Your printer can enter sleep mode (or deep sleep mode)
to save energy.
You can know whether the printer is in sleep mode (or
deep sleep mode).
For AL-M320DN/AL-M310DN:
The Wakeup/Sleep button is lit.
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For AL-M220DN:
The Ready light flashes.
Note:
To wake up the printer from sleep mode, do one of the
following operations:
- Press the Wakeup/Sleep button (For AL-M320DN/
AL-M310DN)
- Press any button (for AL-M220DN)
- Turn the printer off and then back on
- Send a print job to the printer
Entering the sleep mode manually (For AL-M320DN/ AL-M310DN)
To immediately enter the sleep mode, press the
Wakeup/Sleep button.
Making a weekly sleep schedule
This section shows an image of a weekly sleep schedule.
See “Sleep Schedule Menu” on page 27 for the setting
items.
Use EpsonNet Config with a web browser for these
settings. See the Network Guide for the procedure to
access EpsonNet Config with a web browser.
Note:
Changing the settings for Time to Sleep (Auto),
Time to Sleep, and Sleep Schedule may affect
printer power consumption, the service life of the fuser
unit (the maintenance unit for AL-M320DN/
AL-M310DN), or the printer (for AL-M220DN).
Example of one day sleep schedule:
The printer is set to immediately enter the sleep mode
during the time in shaded areas.
Entering the sleep mode automatically
Setting the time-to-sleep time
Selecting a value from the time-to-sleep options
in the Energy Saver Menu.
Item Value
Time to
Sleep(Auto)
Ti me t o Sle ep 1 mi nut e b y d ef au lt, or yo u c an sel ec t a
To make a weekly sleep schedule, see “Making a weekly
sleep schedule” on page 60.
Selecting the value (time) which is calculated
from the printer’s operation history
Disable (default)
value. For the values, see “Energy Saver
Menu” on page 25.
Example of one week sleep schedule:
Item Value
Time to
Sleep(Auto)
Time to Sleep -
To make a weekly sleep schedule, see “Making a weekly
sleep schedule” on page 60.
Enable
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Note:
❏ If Deep Sleep Mode is set to On (default), the
printer enters deep sleep mode and consumes less
power.
❏ The printer cannot enter the deep sleep mode under
the following conditions:
- MS Network in the Network Menu is set to On.
- Network in the Emulation Menu is set to PS3.
- Network Administrator - UPnP -Universal Plug
and Play in EpsonNet Config (web version) is
enabled (default).
❏ The printer may not enter the deep sleep mode
immediately under the following conditions:
- A network communication has been planned to
start within a minute.
- Bonjour is set to On (default) and within 10
minutes after the printer has been turned on.
Changing the Printer
Driver’s Default Settings
Access the Optional Settings tab, click the Driver
B
Settings button, and select the functions you
want to lock.
Click OK.
C
Using EPSON Status Monitor
Accessing EPSON Status Monitor
EPSON Status Monitor is a utility program on your
computer that monitors your printer and gives you
information about its current status such as printer
errors, the remaining service lives of the replacement
parts, or progress of printing.
To install the utility, see “Installing Software” on
page 64.
(for Administrators)
Note:
❏ The explanations below use Windows 7 as an
example.
❏ Power User or higher privileges are required to
change the printer driver’s default settings.
Changing the default settings
Access the printer driver’s properties from Start Devices and Printers. The settings you change becomes
the new default values for printing from all applications.
However, if you access the properties from an
application, the changed settings are only temporarily
available in that application.
Locking the default settings
With this utility installed, Simple Status appears on the
computer screen when an error occurs. Clicking the
Details button displays the Detailed Status.
Simple Status:
XXXXXX
Detailed Status:
The settings for functions, such as Watermark and
Header/Footer, can be locked to prevent users from
changing the printer driver settings.
Access the printer driver’s properties from Start -
A
Devices and Printers.
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When you want to know the current status of the
printer, click the EPSON Status Monitor tray icon on
the taskbar, then select the printer name and menu you
want to access.
When you want to know the remaining service lives of
the replacement parts, click Replacement Parts
Information.
Accessing from the printer driver:
Tray Icon Settings
This setting decides the screen to be opened when you
double-click the EPSON Status Monitor tray icon on
the taskbar.
Right-click the tray icon on the taskbar and click
A
Tray Icon Settings.
Notice Settings
This setting decides what states of the printer the utility
sends you a notice.
Accessing from the taskbar:
Set the printer name and information to display
B
in the Tray Icon Settings.
Cancelling a Print Job
This section describes how to delete and cancel a print
job in the computer or in a printer.
From the printer
For AL-M320DN/AL-M310DN
Follow the steps below to cancel a job.
Press the W Pause/Release button.
A
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Press the d Down or u Up button to select the
B
job that you want to cancel, then press the OK
button.
Press the d Down or u Up button to select
C
Cancel Job, then press the OK button. Printing
is canceled.
Note:
Select Cancel All Jobs in step 3 to cancel all print jobs
in the printer’s memory.
For AL-M220DN
To cancel a job, press the + Job Cancel button on the
printer’s control panel.
From the computer
For Windows
Click the Maintenance tab on the printer driver,
A
then click Print Queue.
Right-click the job you want to cancel, and select
B
Cancel.
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Uninstalling and Installing Software
Uninstalling and
Installing Software
Uninstalling Software
You must uninstall the software before you can upgrade
it or reinstall it.
Note:
❏ Uninstalling the printer software may require
administrator privileges.
❏ Restart the computer before you reinstall the
software you uninstalled.
To uninstall the printer software, close all applications
first, and then uninstall the printer software from the
following menu on the Control Panel.
Note:
If you uninstall the printer driver, EPSON Status
Monitor is also uninstalled.
Note for Mac OS users:
❏ To uninstall all drivers for Epson page printer at
once, use the uninstaller. Download the uninstaller
from the Epson website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏ To use the uninstaller, double-click the uninstaller
icon, from the list displayed select the check box for
the printer software you want to uninstall, then
click Uninstall.
Installing Software
If you want to install or reinstall software you did not
install in the setup, you can choose the software and
install it.
❏ Uninstall a Program (for Windows 10, Windows
8.1, Windows 8, Windows Server 2012/R2,
Windows Server 2016)
❏ Program and Features (for Windows 7, Windows
Vista, Windows Server 2008/R2)
❏ Change or Remove Programs (for Windows XP or
Windows Server 2003)
Select the printer software that you want to uninstall,
and then click the item below.
❏ Uninstall/Change (for Windows 10, Windows 8.1,
Windows 8, Windows 7, Windows Vista, Windows
Server 2008/R2, Windows Server 2016)
❏ Change/Remove (for Windows XP or Windows
Server 2003)
Note:
❏ Uninstalling the printer software may require
administrator privileges.
❏ Restart the computer before you reinstall the
software you uninstalled.
Close all applications.
A
To install the printer driver via a USB interface,
B
disconnect the USB cable from the printer and do
not connect it until instructed to do so.
Go to the following Epson web site to download
C
and install the printer software.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
Note:
❏ For Windows users, if the computer has a disc drive,
you can install the printer driver from the Software
Disc that came with your printer.
❏ The following Epson websites are available for
Windows users who want to install the ESC/Page
printer driver.
http://epson.sn/
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Uninstalling and Installing Software
Installing the PostScript printer driver with Windows
To print in the PostScript mode, you will have to install
the printer driver. See the appropriate sections below for
installation instructions according to the interface that
you are using to print.
Installing the PostScript printer driver for the USB interface
Note:
❏ Installing the printer software for Windows may
require administrator privileges. If you have
problems, ask your administrator for more
information.
❏ Turn off all virus protection programs before
installing the printer software.
Make sure that the printer is turned off. Insert the
A
printer Software Disc into your disc drive.
For Windows Vista, Windows XP, or Windows
Server 2008/R2, click Start, point to Printer and
Faxes, then click Add a printer in the Printer
Tasks menu.
For Windows Server 2003, click Start, point to
Settings, and click Printers. Then double-click
the Add Printer icon.
The Add Printer Wizard appears.
Select Add a local printer.
D
For Windows XP or Windows Server 2003, click
Next to proceed the next screen, select Local
printer, then click Next.
Note:
Do not select the Automatically detect and
install my Plug and Play printer check box.
Select USB as the port the printer is connected to,
E
then click Next.
Note:
If your computer does not have a disc drive,
download the driver from the Epson website.
http://www.epson.eu/Support (Europe)
Connect your computer to the printer with a USB
B
cable, then turn on the printer.
Note for Windows Vista users:
Without the Windows driver or the PostScript
driver, the display shows “Found New
Hardware.” In this case, click Ask me again
later.
Select Devices and Printers, and click the Add a
C
printer button.
For Windows 10 and Windows Server 2016,
right-click the start button or press and hold it,
select Control Panel, click View devices and
printers, then click Add a printer button.
For Windows 8.1 or Windows 8, right-click the
bottom left corner of the screen in the desktop
style, select Control Panel, click View devices
and printers, then click Add a printer button.
Click Have Disk and specify the following path
F
for the Software Disc. If your disc drive is D:, the
path will be D:\Driver\PostScript\eppsnt.inf.
Then click OK.
Note:
Change the drive letter as needed for your system.
Select the printer, then click Next.
G
Follow the on-screen instructions for the rest of
H
the installation.
When installation is done, click Finish.
I
Installing the PostScript printer driver for the network interface
Note:
❏ Set the network settings before installing the printer
driver. Refer to the Network Guide for your printer
for details.
❏ Turn off all virus protection programs before
installing the printer software.
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Uninstalling and Installing Software
Make sure that the printer is turned on. Insert the
A
printer Software Disc into your disc drive.
Note:
If your computer does not have a disc drive,
download the driver from the Epson website.
http://www.epson.eu/Support (Europe)
Select Devices and Printers, and click the Add a
B
printer button.
For Windows 10 and Windows Server 2016,
right-click the start button or press and hold it,
select Control Panel, click View devices and
printers, then click Add a printer button.
For Windows 8.1 or Windows 8, right-click the
bottom left corner of the screen in the desktop
style, select Control Panel, click View devices
and printers, then click Add a printer button.
For Windows Vista, Windows XP, or Windows
Server 2008/R2, click Start, point to Printer and
Faxes, then click Add a printer in the Printer
Tasks menu.
For Windows Server 2003, click Start, point to
Settings, and click Printers. Then double-click
the Add Printer icon.
The Add Printer Wizard appears.
Click Finish.
G
Click Have Disk in the Add Printer Wizard and
H
specify the following path for the Software Disc.
If your disc drive is D:, the path will be D:\Driver
\PostScript\eppsnt.inf. Then click OK.
Note:
Change the drive letter as needed for your system.
Select the printer and click Next.
I
Follow the on-screen instructions for the rest of
J
the installation.
When installation is done, click Finish.
K
Installing the PostScript printer driver with Mac OS
Installing the PostScript printer driver
Go to the following Epson support website to download
and install the driver.
http://www.epson.eu/Support (Europe)
Select Add a local printer.
C
For Windows XP or Windows Server 2003, click
Next to proceed the next screen, select Local
printer, then click Next.
Note:
Do not select the Automatically detect and
install my Plug and Play printer check box.
Select the Create a new port check box and select
D
Standard TCP/IP Port from the drop-down list.
Click Next.
(For Windows XP or Windows Server 2003 users
E
only) Click Next.
Specify the IP address and port name, then click
F
Next.
Selecting the printer
After installing the PostScript printer driver, you need
to select the printer.
In a network environment
Note:
❏ You need to make the settings for your installed
options manually when the printer is connected
using USB, IP printing, or Bonjour.
❏ Make sure to specify ASCII as the data format in the
application.
Open the System Preferences, and then
A
double-click the Print & Fax ("Print & Scan" for
Mac OS X 10.7 or later) icon.
The Print & Fax ("Print & Scan" for Mac OS X
10.7 or later) window appears.
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Uninstalling and Installing Software
Click in the Printers window.
B
Select the printer name that you are using from
C
the printer name box.
Note:
If your printer is not listed, check that it is
correctly connected to the computer and that the
printer is on.
Click Add.
D
Confirm that your printer’s name is added to the
E
Printers list. Then quit Print & Fax ("Print &
Scan" for Mac OS X 10.7 or later).
Installing the PCL printer driver (For Windows only)
Follow the on-screen instructions for the rest of
C
the installation.
After the installation is done, access your
D
printer’s Properties and Printing Preferences to
customize the printer driver settings.
Epson Universal Print Driver is the universal PCL6
compatible print driver that has the following features:
❏ It supports the basic print functions needed for
business situations.
❏ It supports multiple Epson business printers
besides this printer.
❏ It supports most languages among the print drivers
for this printer.
Note:
It also supports printing in ESC/Page mode.
Download the driver’s executable file from the
A
Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
Note:
We recommend downloading the latest driver
from the website. However you can also find it on
the software disc that came with the printer.
Access "Driver\Universal".
Double-click the executable file that you
B
downloaded from the website or that is on the
software disc.
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Maintaining the Printer
Maintaining the Printer
Replacing Consumable Products/Maintenance Parts
Precautions during replacement
Always observe the following handling precautions when replacing consumable products/maintenance parts.
For details about the replacements, see the instructions that come with the consumable products.
Caution:
!
❏ Be careful not to touch the fuser, which is marked with a caution label, or the surrounding areas. If the printer has
been in use, the fuser and surrounding areas may be very hot.
❏ Do not dispose of used consumable products/maintenance parts in fire, as they may explode and cause injury.
Dispose of them according to local regulations.
❏ Provide enough space for the replacement procedure. You will have to open some parts (such as the printer cover)
of the printer when you are replacing consumable products/maintenance parts.
❏ Do not install used consumable products that reach end of service life into the printer.
For details about the handling precautions, see “Handling the consumable products and maintenance parts” on
page 9.
If a consumable product reaches the end of its service life, the printer displays the following message on the LCD panel
or the window of EPSON Status Monitor.
Replacement Messages/Lights
For AL-M320DN/AL-M310DN
LCD Panel Message
Replace Toner Cartridge
Replace Maintenance Unit A
Replace Maintenance Unit B
For AL-M220DN
light on
Light off
Status-specific (either lit, blinking, or unlit)
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Maintaining the Printer
Statuses and handling methods (status monitor messages in bold)
Replace Toner cartridge
The toner cartridge has reached the end of their service life and need to be
replaced.
For details about replacement, see the instructions that come with the toner
cartridge.
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Maintaining the Printer
Cleaning the Printer
The printer needs only minimal cleaning to keep it in
good condition.
If the printer’s outer case is dirty or dusty, turn off the
printer and clean it with a soft, clean cloth moistened
with a mild detergent.
Important:
c
Never use alcohol or paint thinner to clean the
printer cover. These chemicals can damage the
components and the case. Be careful not to get
water onto the printer mechanism or any electrical
components.
Cleaning the inner roller
Turn the printer off, wait until the operation
A
panel is unlit, and then unplug the power plug
from the outlet.
Remove the maintenance unit A.
D
Place maintenance unit A horizontally in a clean
E
location.
Do not stand it on end.
Remove the maintenance unit B while holding
F
section B.
Press the button on the top, then open covers F1
B
and F2.
Important:
c
Do not touch the inner rollers and gears.
Doing so may cause malfunctions or a
deterioration in print quality.
Press lever A on left side.
C
Place maintenance unit B horizontally in a clean
G
location.
Do not stand it on end.
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Maintaining the Printer
Gently wipe the metallic roller inside with a soft
H
and dry cloth to remove the grime and paper
particles.
Hold the grip of the cleaner on the top part of
I
maintenance unit B and move it back and forth, 2
or 3 times.
The first time you do this work, remove the tape
stuck securing grip, and then move it.
Insert the maintenance unit A.
L
Close covers F1 and F2.
M
Return the grip to its original position (u mark).
J
Make sure to return the grip to the u mark
position. If it is not in this position, you will not
be able to remove Maintenance Unit B the next
time.
Insert the maintenance unit B.
K
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Troubleshooting
Troubleshooting
The printer is canceling the specified print job and the
current print job. This message appears when Cancel
Job is selected after you specify the file to be canceled on
the control panel.
Status and Error Messages on the Control Panel (for AL-M320DN/AL-M310DN)
This section describes the messages and the meaning of
the messages that appear on the LCD panel.
When the
message, multiple warnings have occurred. Pressing the
u Up or d Down buttons displays the warnings.
Note:
❏ If l Press for help is displayed on the LCD
❏ To clear a warning message, select Reset Menu in
Adjusting Printer
mark is displayed at the right of the warning
panel, press the l Left button to show the help.
Then press the d Down button for next step, the
u Up button for previous step, or l Left button to
close the help.
Common Settings from the control panel, then
select Clear Warning. See “How to access the
control panel menus (AL-M320DN/ALM310DN)” on page 17 for instructions.
Can’t Print
The print data is deleted because it is incorrect.
Make sure the appropriate paper size and printer driver
are used.
Can’t Print Duplex
The printer has encountered problems during duplex
printing. Make sure you are using an appropriate type
and size of paper for the duplex printing. The problem
could also be a result of incorrect settings for the paper
source you are using. Pressing the OK button will print
the rest of the print job on only one side of the paper. To
cancel the print job, see “Cancelling a Print Job” on
page 62.
Can’t Use Bookmark
The registered menu cannot be used because the menu
is disabled by changing any settings after registered the
menu in bookmark.
Check Cassette xx (AL-M320DN/AL-M310DN only)
This is the message that appears when warnings are set
for no cassettes and no paper.
Wait a few minutes. Do not open or close the covers, or
turn off the printer until this message disappears.
Bookmark Failed
The selected menu cannot be registered as a bookmark.
Some menus cannot be registered as bookmarks.
Bookmark Registered
The selected menu is registered as a bookmark.
Canceling All Job
The printer is canceling all print jobs in the printer
memory, including jobs the printer is currently
receiving or printing. This message appears when
Cancel All Jobs is selected on the control panel.
Canceling Job
The cassette that is indicated by an "x" either has no
paper or the cassette is missing. Correctly load the paper
and cassette, and then press the OK button.
Check Media Type
The paper loaded in the printer does not match the
paper type setting in the printer driver. Paper that
matches only the paper size setting will be used for
printing.
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Check Paper Size
The paper size setting is different from the size of paper
loaded in the printer. Check to see if the correct size of
paper is loaded in the specified paper source.
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Troubleshooting
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Clear Paper Jam wwww
The location where the paper jam occurred is displayed
at WWWWW. WWWWW indicates the location of the error.
If a paper jam occurs at two or more locations
simultaneously, the corresponding multiple locations
are displayed.
For details about clearing paper jams, see “Clearing
Jammed Paper” on page 84.
Close Cover wwww
The specified cover (wwww) does not close securely.
Open the cover once, and then close.
Collate Disabled
Printing by specifying the number of copies is no longer
possible due to a lack of memory (RAM). If this warning
message appears, print only one copy at a time.
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Firmware is being updated. Do not turn off the power
until the update is complete.
F/W Update: Error
The firmware update failed. Turn the power off and on,
and then try to update again.
Feed Roller C1 Needed Soon, Feed Roller C2 Needed
Soon (AL-M320DN only), Feed Roller C3
(AL-M320DN only)
This warning message indicates that the indicated feed
roller is near the end of its service life. You can continue
printing until a message to replace the indicated feed
roller appears.
Filling Toner mm min
Wait mm minutes for the toner to fill.
Form Feed
The printer is ejecting paper due to a user request. This
message appears when pressing the Pause/Release
button once, then holding down the OK button for
more than 2 seconds because the printer has not
received a form feed command.
Correct Time using Time Setting
The time and date are at their default values.
Set the time and date.
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Duplex Memory Overflow
There is not enough memory for duplex printing. The
printer prints only on the front and ejects the paper. To
clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control
panel’s Setup Menu, press the OK button to print on
the back of the next sheet, or cancel the print job. To
cancel the print job, see “Cancelling a Print Job” on
page 62.
If On is se lec ted as t he Auto Cont setting on the control
panel’s Setup Menu, printing continues automatically
after a certain period of time.
F/W Update
Fuser Needed Soon (AL-M320DN only)
This message indicates that the fuser unit is near the end
of its service life. You can continue to print until the
Replace Fuser message appears.
Image Optimum
There is insufficient memory to print the page at the
specified print quality. The printer automatically lowers
the print quality so that it can continue printing. If the
quality of the printout is not acceptable, try simplifying
the page by limiting the number of graphics or reducing
the number and size of fonts.
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Install Toner Cartridge
The toner cartridge is not installed in the printer.
Install the toner cartridge. See the instructions that
come with the toner cartridge.
Invalid Data
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AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Troubleshooting
The spool file on the driver is deleted while printing or
the data is abnormal. Press the OK button to clear the
error.
Invalid PS3
There are errors in the ROM module. Turn off the
printer and contact your dealer.
Maintenance Unit A Needed Soon, Maintenance Unit
B Needed Soon
The indicated maintenance unit is near the end of its
service life. You can continue to print until the Replace
Maintenance Unit A or Replace Maintenance
Unit B message appears. To clear this warning message
and continue printing, select Clear All Warnings
from the control panel’s Reset Menu.
Manual Feed ssss
The manual feed mode is specified for the current print
job. Make sure the paper size indicated by ssss is loaded,
then press the OK button.
Memory Overflow
The installed toner cartridge is not a genuine Epson
toner cartridge. Installing a genuine toner cartridge is
recommended.
The printout and remaining service life of the toner
cartridge displayed on the control panel may be
different from those when using genuine Epson toner
cartridges. Epson shall not be liable for any damages or
problems arising from the use of consumable products
not manufactured or approved by Epson.
Press the OK button on the control panel to resume
printing.
Paper Out XX
This appears in the following situations.
❏ Paper is not loaded in paper source "xxxxx" from
which the printer tried to feed.
Loading size "yyyy" paper into paper source "xxxxx"
clears the error and printing starts.
❏ There is no paper loaded in any paper source.
Loading paper into any paper source clears the
error and printing starts.
The printer has insufficient memory to execute the
current task. Press the OK button on the control panel to
resume printing, or cancel the print job. To cancel the
print job, see “Cancelling a Print Job” on page 62.
Need Memory
The printer has insufficient memory to complete the
current print job.
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
To prevent this problem from recurring, reduce the
resolution of the image to be printed.
No trays available (AL-M320DN/AL-M310DN only)
No trays are selected in Printer Settings > Tray
Menu
- MP Tray AutoSel
- Cassette1 AutoSel
- Cassette2 Autosel
- Cassette3 AutoSel
Press Pause/Release button and cancel the print job.
❏ Paper cassette is not inserted correctly.
Slowly push the cassette all the way in, and then
confirm that it is securely inserted.
❏ A4 or LT size is not loaded in paper source "xxxxx"
when the setting for A4/LT Auto Switching is
something other than Off.
To print, load A4 of LT size paper into paper source
"xxxxx", and then press the OK button.
To cancel printing, press the Wakeup/Sleep button, and
then cancel by selecting a job operation.
Paper Out tttt sssss
There is no paper in the specified paper source (tttt).
Load paper of the size (sssss) into the paper source.
Paused
A state in which print data is created and data is
received, but the print operation does not start. Pressing
the Pause/Release button returns the printer to a
printable state.
Printing restarts if the printer is left paused for about a
minute.
Non-Genuine Toner Cartridge
Please Wait
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Troubleshooting
Printing cannot start because the previous job is being
processed. Try again after a few seconds.
Print Overrun
The required time to process the print data exceeded the
print engine speed because the current page is too
complex. Press the OK button to resume printing, or
cancel the print job. To cancel the print job, see
“Cancelling a Print Job” on page 62. If this message
appears again, select On as the Page Protect setting in
the control panel’s Setup Menu.
If you continue to receive this message when printing a
particular page, try simplifying the page by limiting the
number of graphics or reducing the number and size of
fonts.
RAM CHECK
The printer is checking the RAM.
Ready
The printer is ready to receive data and print.
Reboot to apply settings
You selected No when Do you want to reboot to
apply the settings? was displayed. To clear this
warning message, select Clear Warning from the
control panel’s Reset Menu.
The fuser has reached the end of its service life and needs
to be replaced. If this error occurs, consult your dealer.
Replace Maintenance Unit A, Replace Maintenance
Unit B
The indicated maintenance unit has reached the end of
its service life and needs to be replaced. Press the OK
button to clear this error.
Replace Toner Cartridge
The toner cartridge has reached the end of their service
life and needs to be replaced.
For details about replacement, see the instructions that
come with the toner cartridge.
Reserve Job Canceled
The printer cannot store the data of your print job using
the Reserve Job function. The maximum number of
print jobs stored on the printer’s memory has been
reached, or the memory has no more memory available
to store a new job. To store a new print job, delete a
previously stored job. Also, if you have any Confidential
Job stored, printing those jobs will make more memory
available.
You may also increase the available memory space by
changing the RAM Disk setting to Normal or Maximum.
For details, see “Setup Menu” on page 21.
Recovery Mode
Because the firmware update failed, the printer started
in recovery mode. Use the steps below to try to update
the firmware again.
1. Connect the computer and the printer with a USB
cable (network connections cannot be done for updates
during recovery mode).
2. Download the newest firmware from the Epson web
site, and then update.
Replace Feed Roller C1, Replace Feed Roller C2,
Replace Feed Roller C3 (AL-M320DN only)
The indicated feed roller has reached the end of its
service life and needs to be replaced. Press the OK
button to clear this error.
Replace Fuser (AL-M320DN only)
To clear this warning message, select Clear Warning
from the control panel’s Reset Menu.
Reset All
All printer’s interface has been reset and the buffer has
been cleared. The printer reboots automatically.
Reset to Save
A control panel menu setting was changed while the
printer was printing. Press the OK button to clear this
message. The setting will become effective after printing
has finished.
Alternatively you can clear this message by performing
Reset All on the control panel. However, the print
data will be deleted.
ROM CHECK
The printer is checking the ROM.
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Troubleshooting
Wrong Password (AL-M320DN/AL-M310DN only)
This appears if you change your password in Password
Config on the operation panel.
SELF TEST
The printer is currently performing a self test and
initialization.
Service Req Cffff/ Service Req Exxx
A controller error or a print engine error has been
detected. Turn off the printer. Wait at least a few
seconds, then turn it back on. If the error message still
appears, write down the error number listed on the LCD
panel (Cffff/Exxx), turn off the printer, unplug the
power cord, then contact a qualified service
representative.
Set Paper tttt pppp
The paper loaded in the specified paper source (tttt)
does not match the required paper type (pppp). Replace
the loaded paper with the correct paper type and press
the OK button to resume printing, or cancel the print
job. To cancel the print job, see “Cancelling a Print Job”
on page 62.
If you press the OK button without replacing the paper,
the printer will print on the loaded paper even though it
does not match the required paper type.
- When printing a job specified as A4 with the printer
driver, there is no paper source that is set as A4 or as LT
(alternate size for A4) in the Tray Menu.
- When printing a job specified as letter size with the
printer driver, there is no paper source that is set as LT or
as A4 (alternate size for LT) in the Tray Menu.
To clear this warning message, make sure that A4 or LT is
set to the specified paper source (tttt) in the Tray
Menu, load A4 or Letter size paper (ssss1 or ssss2) in
the specified paper source (tttt) and click the OK
button, or cancel the print job. To cancel the print job
see “Cancelling a Print Job” on page 62.
Sleep (while the Wakeup/Sleep button is lighting)
The printer is currently in the power-save mode. This
mode is canceled when the printer receives print data.
Toner Cartridge Error
There is a problem with the toner cartridge.
Remove the toner cartridge and reinsert it. If that fails to
clear the error, replace the toner cartridge with a new
one. For details about replacement, see the instructions
that come with the toner cartridge.
Toner Low
The toner cartridge is near the end of its service life.
Prepare a new toner cartridge.
Set Paper tttt sssss
The paper loaded in the specified paper source (tttt)
does not match the required paper size (sssss). Replace
the loaded paper with the correct size paper and press
the OK button to resume printing, or cancel the print
job. To cancel the print job, see “Cancelling a Print Job”
on page 62.
If you press the OK button without replacing the paper,
the printer will print on the loaded paper even though it
does not match the required size.
Set Paper tttt ssss1 or ssss2
This message appears in the following situations if A4/
LT Auto Switching in Setup Menu is set to A4->LT,
LT->A4 or A4<->LT:
Turn Paper MP Tray, Turn Paper Cassette1, Turn
Paper Cassette2 (AL-M320DN/AL-M310DN only),
Turn Paper Cassette3 (AL-M320DN/AL-M310DN
only)
The orientation (portrait or landscape) of the paper that
is set in the indicated paper source is not correct. C hange
the orientation of the paper in the paper source.
Unable Clear Error
The printer cannot clear an error message because the
error status still remains. Try solving the problem again.
Warming Up
The printer is warming up the fuser to be ready to print.
Wrong Toner Cartridge
An inappropriate toner cartridge is installed.
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Troubleshooting
Install only the toner cartridge listed in “Consumable
Products and Options” on page 109.
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Troubleshooting
Status and Error Lights (for AL-M220DN)
You can check the printer status from combinations and patterns of the lights on the control panel.
Note:
You can check the printer status and error easily on the Windows computer by using EPSON Status Monitor. See “Using
EPSON Status Monitor” on page 61 for more information.
The status of the lights are illustrated below.
light on
blink1: turn on for 0.3 seconds, off for 0.3 seconds
blink2: turn on for 0.6 seconds, off for 0.6 seconds
blink3: turn on for 0.6 seconds, off for 2.4 seconds
blink4:turn on for 1.2 seconds, off for 1.2 seconds
Light off
Status-specific (either lit, blinking, or unlit)
Statuses and handling methods (status monitor messages in bold)
Correct time using Time Setting
Time is not set in the printer. Set time using Time Setting.
See “How to access the control panel menus (AL-M220DN)” on page 17.
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Statuses and handling methods (status monitor messages in bold)
Install Toner Cartridge
The toner cartridge is not installed in the printer. Install the toner cartridge.
Wrong Toner Cartridge
An inappropriate toner cartridge is installed. Install only the toner cartridge listed
in “Consumable Products and Options” on page 109.
Toner Cartridge Error
There is a problem with the toner cartridge. Remove the toner cartridge and
reinsert it. If that fails to clear the error, replace the toner cartridge with a new
one.
Replace Toner cartridge
The toner cartridge has reached the end of their service life and need to be
replaced.
Non-Genuine Toner Cartridge
The installed toner cartridge is not a genuine Epson toner cartridge. Installing a
genuine toner cartridge is recommended.
The printout and remaining service life of the toner cartridge displayed on the
control panel may be different from those when using genuine Epson toner
cartridges. Epson shall not be liable for any dama ges or problems arising from the
use of consumable products not manufactured or approved by Epson.
Press the OK button on the control panel to resume printing.
Toner Low
The toner cartridge is near the end of its service life. Prepare a new toner cartridge.
Non-Genuine Toner Cartridge
The installed toner cartridge is not a genuine Epson toner cartridge.
Close Cover
A cover is open or not closed securely. Open the cover once, and then close it.
Check Paper Size
The paper loaded in the specified paper source does not match the required paper
size. Replace the loaded paper with the correct size paper and press the OK button
to resume printing, or press the Job Cancel button to cancel the print job.
Clear Paper Jam
A paper jam occurs. Clear the paper jam. See “Clearing Jammed Paper” on
page 84 for instructions.
Manual Feed
The Manual Feed setting is selected in the printer driver. Make sure that the
desired paper is displayed in the printer driver and loaded in the manual feed slot
on the MP tray. You have to press the OK button once when you want to print in
manual feed mode. If you want to print from the MP tray or the optional 250-sheet
Paper Cassette Unit after printing in the manual mode, be sure to clear the Manual
Feed setting in the printer driver settings.
Note:
Before printing in the manual feed mode, take out the paper from other paper
sources.
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Statuses and handling methods (status monitor messages in bold)
Turn Paper MP Tray, Turn Paper Cassette1
The orientation (portrait or landscape) of the paper that is set in the indicated
paper source is not correct. Change the orientation of the paper in the paper
source.
Can’t Print Duplex
The printer has encountered problems during duplex printing. The problem could
also be a result of incorrect settings for the paper source you are using. Pressing
the OK button will print the rest of the print job on only one side of the paper. To
cancel the print job, see “Cancelling a Print Job” on page 62.
Set Paper
The paper loaded in the specified paper source does not match the required paper
size or type. Replace the loaded paper with the correct size paper or paper type,
and press the OK button to resume printing.Pressing the OK button will print the
rest of the print job on only one side of the paper. To cancel the print job, see
“Cancelling a Print Job” on page 62. To clear this warning, make sure that A4 or LT is
set to the specified paper source in the Tray Menu, load A4 or Letter size paper in
the specified paper source and click the OK.
Note:
If A4/LT Auto Switching in Setup Menu is set to A4->LT, LT->A4 or
A4<->LT:
❏ When printing a job specified as A4 with the printer driver, there is no
paper source that is set as A4 or as LT (alternate size for A4) in the Tray
Menu.
❏ When printing a job specified as letter size with the printer driver, there is
no paper source that is set as LT or as A4 (alternate size for LT) in the Tray
Menu.
Paper Out
❏ Paper is not loaded in the paper source from which the printer tried to feed.
Loading paper clears the error and printing starts.
❏ There is no paper loaded in any paper source.
Loading paper into any paper source clears the error and printing starts.
❏ Paper cassette is not inserted correctly.
Push the cassette all the way in to securely insert it.
Check Paper Size
The paper size setting is different from the size of paper loaded in the printer.
Check to see if the correct size of paper is loaded in the specified paper source.
Check Media Type
The paper loaded in the printer does not match the paper type setting in the
printer driver. Paper that matches only the paper size setting will be used for
printing.
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Statuses and handling methods (status monitor messages in bold)
There is not enough memory in the printer.
Print Overrun
The required time to process the print data exceeded the print engine speed
because the current page is too complex. Press the OK button to resume printing,
or cancel the print job. To cancel the print job, see “Cancelling a Print Job” on
page 62.
Memory Overflow
The printer has insufficient memory to execute thecurrent task. Press the OK
button on the control panel toresume printing, or cancel the print job. To cancel
the print job, see “Cancelling a Print Job” on page 62.
Duplex Memory Overflow
There is not enough memory for duplex printing. Theprinter prints only on the
front and ejects the paper. Press the OK button to print on the back of the next
sheet, or cancel the print job. To cancel the print job, see “Cancelling a Print Job” on
page 62.
Invalid Data
The spool file on the driver is deleted while printing or the data is abnormal. Press
the OK button to clear the error and skip the page on which the error occurred. If
there is a printable page, restart printing from there. To cancel the print job, see
“Cancelling a Print Job” on page 62.
Unable Clear Error
The printer cannot clear an error message because the error status still remains.
Try solving the problem again.
FORMATTING
Formatting (initializing). Please wait.
ROM CHECK
The printer is checking the ROM. Please wait.
RAM CHECK
The printer is checking the RAM. Please wait.
SELF TEST
The printer is currently performing a self test and initialization. Please wait.
Reset All
All printer’s interface has been reset and the buffer has been cleared. The printer
reboots automatically. Please wait.
Canceling All Job
The printer is canceling all print jobs in the printer memory, including jobs the
printer is currently receiving or printing. Please wait.
Canceling Job
The printer is canceling the specified print job and the current print job. Please
wait.
Please wait
Please wait. Do not turn off the power to the printer or open and close the cover.
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Statuses and handling methods (status monitor messages in bold)
F/W Update
F i rm w a r e i s b ei n g u p d a te d . D o n o t t u r n o ff the power until the update is complete.
Filling Toner
Wait for the toner to fill.
Form Feed
The printer is ejecting paper due to a user request.
Printing Configuration Status Sheet
Printing Supplies Status Sheet
Printing Usage History Status Sheet
ESC/Page Font Sample
PCL Font Sample
ESC/P2 Font Sample
FX Font Sample
I239 Font Sample
PS3 Font List
The corresponding sheet is printed.
Screen25
Screen50
Screen100
A pattern is printed to check for uneven printing at the specified density (25%,
50%, or 100%).
Warming Up
The printer is warming up the fuser to be ready to print.
Adjusting Printer
Wait a few minutes. Do not open or close the covers, or turn off the printer until this
message disappears.
Canceling Job
The printer is canceling the specified print job and the current print job. Please
wait.
Sleep
The printer is currently in the power-save mode. This mode is canceled when the
printer receives print data or any key on the control panel is pressed.
Cooling Down
The printer is cooling down. This is not an error message, and will clear itself.
Ready
The printer is ready to receive data and print.
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Statuses and handling methods (status monitor messages in bold)
Reboot to apply settings
A setting item that is not enabled unless the printer is restarted has been changed.
Turn the printer on and off, or do a reset all.
Can’t Print
The print data is deleted because it is incorrect. Make sure the appropriate paper
size and printer driver are used.
Collate Disabled
The print data is deleted because it is incorrect. Make sure the appropriate paper
size and printer driver are used.
Printing by specifying the number of copies is no longer possible due to a lack of
memory (RAM). If this warning appears, print only one copy at a time.
Image Optimum
There is insufficient memory to print the page at the specified print quality. The
printer automatically lowers the print qual ity so that it can continue printing. If the
quality of the printout is not acceptable, try simplifying the page by limiting the
number of graphics or reducing the number and size of fonts.
Need Memory
The printer has insufficient memory to complete the current print job.
To prevent this problem from recurring, reduce the resolution of the image to be
printed.
Service Req
A controller error or a print engine error has been detected. Turn off the printer.
Wait at least a few seconds, then turn it back on. If the error still appears, write
down the error number listed on the status monitor (Cffff/Exxx), turn off the
printer, unplug the power plug, and then contact a qualified service
representative.
F/W Update: Error
The firmware update failed. Turn the power off and on, and then try to update
again.
Recovery Mode
Because the firmware update failed, the printer started in recovery mode. Use the
steps below to try to update the firmware again.
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Printing a Status Sheet
To confirm the current status and settings of the printer
are suitable for your purpose, print the appropriate
status sheet. The following table describes the major
status sheets that can be printed from the control panel
of your printer.
Note:
There are other printable sheets besides the sheets listed
in the table below. See System Report menu in “System
Information” on page 19 for more information.
Print
Configuration
Status Sheet
Print Supplies
Status Sheet
Print Usage
History Sheet
Network Status
Sheet
* The printer driver can also print status sheets. Access the
printer driver’s Maintenance tab, and click the Print Status
Sheets icon.
Prints the configuration of the
hardware and the settings of the
*
control panel menus.
Prints the remaining service life of
*
replacement parts and the remaining
level of consumables in the printer.
Prints various statistics about the
*
numbers of printouts, such as Paper
Size or Paper Path.
Prints the status of the network
interface configuration.
Use the d Down button to select System
D
Report, then press the r Right button.
Use the d Down button to select Print
E
Configuration Status Sheet, then press the
r Right button.
Confirm that the information about the installed
F
options is correct. If the options are installed
correctly, they appear under Hardware
Configuration. If the options are not listed, try
reinstalling them.
Printing from the control panel (For AL-M220DN)
See “Control Panel for AL-M220DN” on page 15.
Note:
❏ If the configuration status sheet does not list your
installed options correctly, make sure that they are
securely connected to the printer.
❏ If you are unable to get the printer to print a correct
configuration status sheet, contact your dealer.
❏ Print the configuration status sheet on A4 size
paper.
Printing from the control panel (For AL-M320DN/310DN)
Follow the steps below to print and confirm the
Configuration Status Sheet from the control
panel, as an example.
Turn on the printer. The LCD panel shows
A
Ready.
Press the r Right button to access the control
B
panel menus.
Use the d Down button to select System
C
Information, then press the r Right button.
Clearing Jammed Paper
If paper becomes jammed in the printer, the printer’s
LCD panel (AL-M320DN/AL-M310DN), LED lights
(AL-M220DN), and EPSON Status Monitor provide
alert messages. Paper jams may occur in more than one
location simultaneously. For example, for
AL-M320DN/AL-M310DN and when the LCD panel
displays a message, such as Clear Paper Jam C1 DM,
clear the jams in the order they are displayed.
Be sure to observe the following points when you clear
jammed paper.
❏ Do not remove jammed paper by force. Torn paper
can be difficult to remove and might cause other
paper jams. Pull the paper gently and steadily with
both hands to avoid tearing it, falling down, and
injuring yourself.
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❏ If jammed paper is torn and remains in the printer,
or if paper is jammed in a place not mentioned in
this section, contact your dealer.
❏ Make sure that the paper type that is loaded is the
same as the Paper Type setting in the printer driver.
❏ If paper jams occur repeatedly, check that the
printer’s setup is correct, and that the sett ings on the
printer are correct. See “Paper Does Not Feed
Properly” on page 90 for more information.
Caution:
!
❏ When you open the printer’s covers F1, F2, or
E while doing these operations, do not touch
the areas indicated by the warning labels.
High temperatures may cause burns.
Caution:
!
❏ Be careful of the covers opening and closing
quickly.
There is a risk of pinching your fingers and
being injured.
Inside
Inside the front
* caution label
Back
F (Cover F)
Remove all paper from the MP tray and close it.
A
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Press the button on the top, then open covers F1
B
and F2.
Press lever A on left side.
C
Remove the maintenance unit A.
D
While holding up inside cover C, remove any
F
sheets of paper.
Insert the maintenance unit B.
G
Remove the maintenance unit B while holding
E
section B.
Important:
c
❏ Do not expose maintenance unit B to
light for a long period of time.
❏ To avoid damaging it, do not touch the
photoconductor (drum) in
maintenance unit B.
Insert the maintenance unit A.
H
Close covers F1 and F2.
I
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E (Cover E)
Open cover E at the back.
A
Remove any sheet of paper.
B
Close cover E at the back.
D
Press the button on the top, open and close cover
E
F1, then close cover F2.
If you cannot pull the paper out from the upper
part, go to step 3.
While opening section D, remove any sheets of
C
paper.
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C1 DM (Cassette1/DM knob)
Remove the paper cassette.
A
Lower the inside cover with your finger on the
B
blue knob.
Insert the paper cassette.
E
Press the button on the top, open and close cover
F
F1, then close cover F2.
Remove any sheets of paper.
C
Place your finger on the blue knob and firmly
D
raise the inside cover.
MP (MP tray)
Remove any sheets of paper.
A
Remove all paper from MP tray and reload.
B
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Confirm that the paper size and the orientation
C
match the settings in the control panel (for
AL-M320DN/AL-M310DN), in EpsonNet
Config on your web browser, or in Printer
Settings in the printer driver (for AL-M220DN).
C1 - C3 (Cassette 1 - 3)
For AL-M320DN/AL-M310DN, these instructions use
the standard paper cassette (C1) as an example. Use the
same procedure for optional paper cassettes C2 and C3.
Remove the paper cassette.
A
Remove any sheets of paper.
B
Press the button on the top, open and close cover
D
F1, then close cover F2.
Confirm that the paper size and the orientation
E
match the settings in the control panel (for
AL-M320DN/AL-M310DN), in EpsonNet
Config on your web browser, or in Printer
Settings in the printer driver (for AL-M220DN).
Insert the paper cassette.
C
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Paper Does Not Feed Properly
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP
tray are set to the correct paper size positions.
Do not move the paper guide after the paper is loaded.
The paper source setting may not be correct. Make sure that you have selected the correct paper source in your
application.
There may be no paper in the paper source. Load paper into the selected paper source.
The size of loaded paper differs from the control panel
or printer driver settings.
The printer may have loaded more than one sheet at a
time.
Too many sheets may be loaded in the MP tray or paper
cassettes.
If paper does not feed from the optional paper cassette
unit, the unit may not be installed properly.
If paper does not feed from the optional paper cassette
unit, it may be because the printer driver does not
recognize the optional paper cassette unit.
Make sure that the correct paper size and paper source are set in the
control panel or printer driver.
Remove the paper stack and fan it. Tap it on a flat surface to even the
edges, then reload the paper.
Make sure that you have not tried to load too many sheets of paper.
For the maximum paper capacity for each paper source, see
“Available Paper and Capacities” on page 40.
For instructions on installing the unit, see “Optional paper cassette
unit” on page 101.
Access the Optional Settings tab in the printer driver and do one of
the following:
❏ Select the Acquire from Printer check box and click Get to
automatically update the installed option information.
❏ Select the Manual Settings check box and click Settings to do
the settings for each installed option.
Power and Control Panel Problems
The ready light does not turn on
Cause What to do
The power cord may not be properly plugged into the
electrical outlet.
Turn off the printer, check the power cord connections between the
printer and the electrical outlet, then turn the printer back on.
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Cause What to do
The printer is in the sleep mode or deep sleep mode. Check if your printer is in sleep mode. See “Using Sleep Mode to Save
Energy” on page 59.
The printer recovers from the sleep mode or the deep sleep mode in
the following cases:
- When the printer receives a print job
- For AL-M320DN/AL-M310DN, when the Wakeup/Sleep button is
pressed
- For AL-M220DN, when any button on the control panel is pressed
Note:
With AL-M320DN and AL-M310DN, the sleep status can also be
shown by a flashing Ready light. This makes the status easier to
notice.
See 17 ShowSleepByRdyLamp in “Support Menu” on page 106.
The printer is in the power off mode (the Wakeup/
Sleep button blinks for AL-M320DN/AL-M310DN or all
lights are off for AL-M220DN).
Turn on the printer by pressing the power switch. For AL-M320DN/
AL-M310DN, pressing the Wakeup/Sleep button also makes the
printer available for printing.
To not enter the power off mode, access Energy Saver Menu, and
set both Power Off if Inactive and Power Off If
Disconnected to Off.
The printer turns off automatically
Cause What to do
The printer is in the power off mode (the Wakeup/
Sleep button lights for AL-M320DN/AL-M310DN or all
lights are off for AL-M220DN).
To not enter the power off mode, access Energy Saver Menu, and
set both Power Off if Inactive and Power Off If
Disconnected to Off.
The Printer does not turn off
Cause What to do
The printer is in the power off mode (the Wakeup/
Sleep button lights for AL-M320DN/AL-M310DN or all
lights are off for AL-M220DN).
Wait for a while. The printer turns off in approximately ten seconds.
The power switch is pressed while the printer is i n deep
sleep mode.
Wait for a while. The printer turns off in approximately ten seconds.
Note:
With AL-M320DN and AL-M310DN, the sleep status can also be
shown by a flashing Ready light. This makes the status easier to
notice.
See 17 ShowSleepByRdyLamp in “Support Menu” on page 106.
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The Printer Does Not Print
Ready light is off
Cause What to do
The printer is offline.
Some error may have occurred. For AL-M320DN/AL-M310DN, if an error message appears, see
The power cord may not be properly plugged into the
electrical outlet.
The printer is in the power off mode (All lights go out). Turn on the printer by pressing the power switch. For AL-M320DN/
Press the Pause/Release button (for AL-M320DN/AL-M220DN), or
press the OK button (for AL-M220DN), once to switch the printer to a
ready status. Make sure that the Ready light turns on.
“Status and Error Messages on the Control Panel (for AL-M320DN/
AL-M310DN)” on page 72.
For AL-M310DN, if an error light is on or flashing, see “Status and
Error Lights (for AL-M220DN)” on page 78.
Turn off the printer, check the power cord connections between the
printer and the electrical outlet, then turn the printer back on.
AL-M310DN, pressing the Wakeup/Sleep button also makes the
printer available for printing.
To not enter the power off mode, access Energy Saver Menu, and
set both Power Off if Inactive and Power Off If
Disconnected to Off.
The ready light is on
Cause What to do
The printer is paused or offline (Windows) If you stop printing or the printer stops printing because of some
error, the printer or status of the print manager changes to Pause
Printing. You cannot print in this status.
1. Click Start - Devices and Printers.
2. Select the icon for the printer and open the Printer menu from the
Print Jobs display. Clear the checks from Pause Printing and Use
Printer Offline.
The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer and the
computer.
You may not be using the correct interface cable. Use a cable that matches the specifications of the printer. Confirm
that there are not breaks in the cable.
If you are using the USB interface, use a cable that is compatible with
Hi-Speed USB.
Your application software is not properly set up for
your printer.
Your computer system’s memory is too small to handle
the volume of data in your document.
Make sure that the printer is selected in your application software.
Try reducing the image resolution of your document in the
application software, or install more memory in your computer if you
can.
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Printout Problems
Print quality is poor
Refer to the table below if your printouts are light, faint, uneven, dark, or dirty or if some areas are not printed.
Cause What to do
You may not be using the correct type of paper for your
printer.
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The paper type setting may not be appropriate for the
loaded paper.
The Toner Save mode may be on. Turn off the toner save mode using the printer driver, the printer’s
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with only
The voltage for the main charger is not correct.
(AL-M320DN/AL-M310DN)
The Highland setting may not be set correctly for
printing in a location at a high altitude.
There may be a problem with the toner cartridge, or
the toner cartridge has come to near the end of its
service life.
Smooth, high-quality copier paper is recommended for best results.
See “Available Paper and Capacities” on page 40 for information on
choosing paper.
Set the appropriate paper type in the printer driver.
control panel or EpsonNet Config on your web browser. For
Windows users, on the More Options tab in the printer driver, click
Image Options and select the Toner Save check box.
one character per page.
If the printouts get dirty, clean the paper feed roller. See “Cleaning
the inner roller” on page 70.
Changing the voltage for the main charger also changes the print
density. You can change the voltage from Main Charger in the
Printer Adjust Menu.
Select the appropriate value in Highland of the Printer Adjust
Menu. See “Printer Adjust Menu” on page 106.
Print several pages to check if the quality of the printouts has
improved. If it has not improved, replace the toner cartridge with
new one.
For information about replacing parts, see the instructions that
come with each replacement parts.
Condensation may occur. Wait at least one hour before using the printer after moving it from a
cool to a warm environment. Try refreshing the drum. See “Printer
Adjust Menu” on page 106.
The printer cannot print in the required quality level
because of insufficient memory, and the prin ter lowers
the quality automatically so that the printer can
continue printing.
Check to see if the printout is acceptable. If not, lower print quality
temporarily in the printer driver.
For AL-M320DN/AL-M310DN, if RAM Disk is set to Maximum or
Normal on the control panel, you can increase the available memory
space by changing this setting to Off.
Cannot Read Barcode
Cause What to do
The Quality setting in the printer driver is set to Fast
(300 dpi).
Click Fine (600 dpi) or More Settings, increase the priority level for
quality, and then print.
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Cause What to do
The Emphasize Text setting in the printer driver is set to
Emphasize or Emphasize More.
Set Emphasize Text to Off in Image Options on the More Options tab,
and then print.
Note:
Turn the Barcode mode to Mode 1 or Mode 2 in Extended Settings on the Maintenance tab, and then try printing. This
setting prints sharply defined barcodes. For the fastest barcode printing, use Mode 1. For the best barcode quality, use Mode
2.
Set the mode to Off when you have finished printing barcodes.
The printout is not what you expected
Some part of the graphics or text looks different from what you see on the computer screen
Cause What to do
The printer emulation setting in your application may
be incorrect.
Make sure that your application is set for the printer emulation you
are using. For example, if you are using the ESC/Page mode, make
sure that your application is set to use an ESC/Page printer.
The printout position is not correct
Cause What to do
The page length and margins may be set incorrectly in
your application.
The paper size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu using the
The offset values may be changed in the Printer
Adjust Menu.
The paper guide was touched after the paper was
loaded.
Make sure that you are using the correct page length and margin
settings in your application.
printer’s control panel, EpsonNet Config on your web browser, or the
Printer Settings in the printer driver.
Confirm and adjust the offset values such as Feed Offset or Scan
Offset. See “Printer Adjust Menu” on page 106 for details.
Touching the paper guide after the paper is loaded may cause the
guide to become misaligned.
Refer to “Loading Paper” on page 44 for how to load the paper.
Cannot print all copies
Cause What to do
The printer does not have sufficient memory to collate
print jobs.
Reduce the contents of print jobs, or increase the available memory
on your printer.
For AL-M320DN/AL-M310DN, if RAM Disk is set to Maximum or
Normal on the control panel, you can increase the available memory
space by changing this setting to Off.
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The last page of a two-sided printout is printed on the wrong side of the paper
Cause What to do
Convert to Simplex is set to Odd Page or 1 Page. For jobs with three or more pages, set Convert to Simplex to Off
or 1 Page to do duplex printing.
For jobs with just one page, set Convert to Simplex to Off to do
duplex printing. See “Setup Menu” on page 21.
Printout is garbled
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in
securely.
You may not be using the correct interface cable. Use a cable that matches the specifications of the printer. Confirm
that there are not breaks in the cable.
If you are using the USB interface, use a cable that is compatible with
Hi-Speed USB.
The emulation setting for the port may not be correct. Specify the emulation mode by make sure the correct paper size is
set in the Tray Menu using the printer’s control panel EpsonNet
Config onyour web browser, or the Printer Settings in the printer
driver. See “Emulation Menu” on page 31.
Note:
If a configuration status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified
service representative.
The font cannot be printed
Cause What to do
For Windows users, you may use the printer fonts
substituted for specified TrueType fonts.
The selected font is not supported by your printer.
The Mode is in Low Speed Mode. The Barcode Mode is
in Mode 2.
In the printer driver, choose the Print TrueType fonts as bitmap
check box in the Extended Settings dialog box.
Make sure that you have installed the correct font. See the Font Guide
for more information.
This mode is for printing at low speed.
Do the following in Extended Settings on the Maintenance tab.
- Clear the check from Low Speed Mode
- Turn Barcode Mode Off
Printing in the PS3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the PostScript driver. All
procedural instructions refer to the PostScript printer driver.
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The printer does not print correctly in the PostScript mode
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can
automatically determine the encoding used in the received print job
data and select the appropriate emulation mode. However, there are
situations where the printer cannot select the correct emulation
mode. In this case, it must be set manually to PS3.
Set the emulation mode through the SelecType Emulation Menu
on the printer. See “Emulation Menu” on page 31.
The printer’s emulation mode setting for the interface
that you are using is incorrect.
The emulation mode can be set individually for each interface which
receives print job data. Set the emulation mode for the interface you
are using to PS3.
Set the emulation mode through the SelecType Emulation Menu
on the printer. See “Emulation Menu” on page 31.
The printer does not print
Cause What to do
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you are using to
print is selected.
The Emulation Menu in the printer’s Control Panel is
set to a mode other than Auto or PS3 for the interface
that you are using.
Change the mode setting to either Auto or PS3.
The printer or its driver does not appear in utilities in the printer configuration (Mac OS only)
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the
appropriate printer name.
The font on the printout is different from that on the screen
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer that
you are using. Otherwise, the font that you select is substituted by
some other font for display on the screen.
For Windows users only
The appropriate substitution fonts are not correctly
specified on the Device Settings tab of the printer’s
Properties dialog box.
Specify the appropriate substitution fonts using the Font
Substitution Table.
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The edges of texts and/or images are not smooth
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Fine.
The printer does not print normally via the USB interface
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is
not set to ASCII or TBCP.
For Mac OS users only
The print setting in the application is set to binary
encoding.
The printer cannot print binary data when it is connected to the
computer via the USB interface. Make sure that the Data Format
setting, which is accessed by clicking Advanced on the PostScript
sheet of the printer’s Properties, is set to ASCII or TBCP.
If your computer is running Windows Vista, Vista x64, XP, XP x64, click
the Device Settings tab in the printer’s Properties, then click the
Output Protocol setting and select ASCII or TBCP.
The printer cannot print binary data when it is connected to the
computer via the USB interface. Make sure that the print setting in
the application is set to ASCII encoding.
The printer does not print normally via the network interface
Cause What to do
For Windows users only
The Data Format setting is different from the data
format setting specified in the application.
For Windows users only
The print data is too large.
If the file is created in an application that allows you to change the
data format or encoding, such as Photoshop, make sure that the
setting in the application matches that in the printer driver.
Click Advanced on the PostScript sheet of the printer’s Properties,
then change the Data Format setting from ASCII data (default) to
TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the
Binary protocol. See “PS3 Menu” on page 32 for details.
For Windows users only
Printing cannot be performed using the network
interface.
Click Advanced on the PostScript sheet of the printer’s Properties,
then change the Data Format setting from ASCII data (default) to
TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the
Binary protocol. See “PS3 Menu” on page 32 for details.
An undefined error occurs (Mac OS only)
Cause What to do
The version of the Mac OS that you are using is
unsupported.
This printer’s driver can only be used on Mac OS computers running
Mac OS X version 10.6.8 or later.
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Other Problems
The optional product is not available
Cause What to do
The printer does not recognize the optional product. Print a configuration status sheet to see if the printer recognizes the
optional product. If not, reinstall the optional product.
The setting for recognizing options may be set
manually.
Access the Optional Settings tab in the printer driver and do one of
the following:
❏ Select the Acquire from Printer check box and click Get to
automatically update the installed option information.
❏ Select the Manual Settings check box and click Settings to do
the settings for each installed option.
Correcting USB problems
Cause What to do
The printer is connected through one or more USB
hubs.
Microsoft’s universal driver is installed.
To check if the universal driver has been installed, see
the note below.
Note:
To check if the Universal driver has been installed, follow the steps below.
For best results, you should connect the printer directly to the
computer’s USB port. If you must use multiple USB hubs, we
recommend that you connect the printer to the first tier of a certified
hub.
Reinstall the printer software as described in the Setup Guide.
Open Devices and Printers. Then right-click the icon for your printer.
A
Click Printing Preferences on the menu that appears, then right-click anywhere in the driver.
B
If About is displayed, click it.
C
If a message box with the words “Unidrv Printer Driver” appears, the software has not been installed correctly.
D
Note that if About is not displayed, the printer software has been installed correctly.
For Windows Vista, Windows XP, or Windows Server 2003, if the software installation dialog box appears during the
installation process, click Continue Anyway. If you click STOP Installation, you will have to install the printer
software again.
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Cannot access the shared printer
Cause What to do
Inappropriate texts are used for the Share name of the
shared printer.
An additional driver cannot be installed on the client
computer, although the print server’s OS and the client
OS are different.
Your network system causes this problem. Ask the administrator of the network for assistance.
Do not use spaces or hyphens for the Share name.
Install the printer drivers from the Software Disc.
Note:
For the additional driver to be installed, please see the table below.
Server OS Client OS Additonal Driver
Windows XP
Windows XP x64, Windows Server 2003,
or Windows Server 2003 x64
Windows 10, Windows 8.1, Windows
8.1 x64, Windows 8, Windows 8 x64,
Windows 7, Windows 7 x64, Windows
Vista, Windows Vista x64, Windows
Server 2016, Windows Server 2012/R2,
Windows Server 2008, 2008 x64/R2
*
*
Windows XP clients Intel Windows 2000 or XP
Windows XP x64 clients x64 Windows XP
Windows XP clients Windows XP and Windows Server 2003
Windows XP x64 clients x64 Windows XP and Windows Server
2003
Windows 10, Windows 8.1, Windows 8,
Windows 7, Windows Vista, or Windows
XP clients
Windows 10, Windows 8.1 x64,
Windows 8 x64, Windows 7 x64,
Windows Vista x64, or Windows XP x64
clients
x86 Type 3 - User Mode
x64 Type 3 - User Mode
*
The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 3, Windows 2003 Service
Pack 2, or later.
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Troubleshooting
Transporting the Printer
For short distances
Before you move the printer, prepare the location where
you are going to place it.
See the following sections.
❏ “Setting up the printer” on page 7
❏ “Finding the place for the printer” on page 8
Make sure the printer is turned off and the
A
operation panel is unlit, and then unplug the
power plug from the outlet.
Remove the following items from the printer.
B
❏ Power cord
❏ Interface cables
❏ Loaded paper
❏ Installed options (For AL-M320DN/
AL-M310DN)
For long distances
Before you move the printer, prepare the location where
you are going to place it.
See the following sections.
❏ “Setting up the printer” on page 7
❏ “Finding the place for the printer” on page 8
Repacking the printer
If you need to transport your printer for long distances,
carefully repack it using the original box and packing
materials.
Make sure the printer is turned off and the
A
operation panel is unlit, and then unplug the
power plug from the outlet.
Remove the following items from the printer.
B
❏ Power cord
❏ Interface cables
❏ Loaded paper
Be sure to lift the printer by the correct positions
C
as shown below.
Do not touch the projections on the bottom of
the printer that are for connecting an optional
paper cassette.
Important:
c
When moving the printer, always keep it
horizontal.
❏ Installed options (For AL-M320DN/
AL-M310DN)
Press the button on the top to open covers F1 and
C
F2.
Important:
c
Do not touch the inner rollers and gears.
Doing so may cause malfunctions or
deterioration in print quality.
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