Epson AcuLaser MX20DNF User Guide
User’s Guide
NPD4256-00 EN
Epson AcuLaser MX21/MX20 Series User's Guide
Copyright and Trademarks
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Copyright and Trademarks 2
Epson AcuLaser MX21/MX20 Series User's Guide
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Copyright and Trademarks 3
Epson AcuLaser MX21/MX20 Series User's Guide
Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, 2000, Server 2008, Server 2008 x64, Server 2008 R2,
Server 2003, and Server 2003 x64.
❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic
Edition, and Windows 7 Professional Edition.
❏ Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7
Home Basic x64 Edition, and Windows 7 Professional x64 Edition.
❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista
Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.
❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,
Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64
Edition.
❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional.
❏ Windows XP x64 refers to Windows XP Professional x64 Edition.
❏ Windows 2000 refers to Windows 2000 Professional.
❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise
Edition.
❏ Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64
Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.
❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise
Edition.
❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64
Enterprise Edition.
Macintosh refers to Mac OS X.
❏ Mac OS X refers to Mac OS X 10.3.9 or later.
Operating System Versions 4
Epson AcuLaser MX21/MX20 Series User's Guide
Contents
Safety Instructions
Warnings, Cautions, and Notes........................................................... 14
Important Safety Instructions............................................................ 14
Setting up the printer............................................................... 14
Finding the place for the printer. . . . . . . . . . . . . ......................................... 16
Using the printer................................................................... 17
Handling consumable products and maintenance parts................................... 19
Safety Information..................................................................... 19
Interface connector power source..................................................... 19
Laser safety labels.................................................................. 20
Internal laser radiation.............................................................. 20
Ozone safety...................................................................... 20
Restrictions on Copying................................................................. 21
Chapter 1 Getting to Know Your Printer
Printer Parts........................................................................... 23
Front view........................................................................ 23
Rear view......................................................................... 24
Inside the printer.................................................................. 25
Scanner parts...................................................................... 26
Control panel...................................................................... 27
Options............................................................................... 30
Consumable Products................................................................... 30
Maintenance Parts...................................................................... 31
Printer Features........................................................................ 31
Printing.......................................................................... 31
Copying.......................................................................... 31
Scanning......................................................................... 31
Faxing............................................................................ 32
Where to Find Information. . . ........................................................... 32
Contents 5
Epson AcuLaser MX21/MX20 Series User's Guide
Chapter 2 Paper Handling
Loading Paper into Your Printer.......................................................... 33
MP tray.......................................................................... 33
Standard paper cassette............................................................. 37
Optional paper cassette unit......................................................... 40
Selecting and Using Print Media.......................................................... 43
Labels............................................................................ 43
Envelopes......................................................................... 44
Thick paper....................................................................... 45
Semi-thick paper................................................................... 45
Transparencies.................................................................... 46
Custom paper size.................................................................. 46
Setting Your Originals.................................................................. 47
Paper size......................................................................... 47
Paper type for the Auto Document Feeder.............................................. 47
Paper direction.................................................................... 48
Setting your originals on the document table. ........................................... 48
Setting your originals into the Auto Document Feeder................................... 50
Chapter 3 Printing
Setting the Print Quality................................................................. 51
Using the Automatic setting......................................................... 51
Using the Advanced setting.......................................................... 52
Customizing print settings........................................................... 52
Toner Save mode.................................................................. 54
Setting the Advanced Layout............................................................. 54
Duplex printing.................................................................... 54
Modifying the print layout........................................................... 55
Resizing printouts. ................................................................. 56
Printing watermarks................................................................ 57
Printing headers and footers......................................................... 59
Printing with an overlay............................................................. 60
Cancelling a Print Job................................................................... 63
From the printer................................................................... 63
From the computer................................................................. 63
Printing Web Pages to Fit Your Paper Size.................................................. 63
Printing Directly from a USB Memory..................................................... 64
Contents 6
Epson AcuLaser MX21/MX20 Series User's Guide
Document printing................................................................. 64
Chapter 4 Scanning
Starting a Scan......................................................................... 66
Using the EPSON Scan icon from your computer........................................ 66
Using the control panel............................................................. 66
Using another scanning program from your computer................................... 66
Setting Your Originals.................................................................. 67
Using Epson Scan...................................................................... 68
Starting Epson Scan................................................................ 68
Selecting an Epson Scan mode........................................................ 68
Changing the scan mode............................................................ 69
Scanning in Office Mode............................................................ 70
Scanning in Home Mode............................................................ 73
Scanning in Professional Mode....................................................... 75
Selecting File Save Settings........................................................... 79
Detailed setting instructions......................................................... 81
Finishing the scan................................................................. 101
Scanning special projects. . ......................................................... 101
Scanning over a network........................................................... 103
Using the Control Panel................................................................ 106
Required settings before scanning.................................................... 107
Saving scanned data to a USB memory. . .............................................. 107
Saving scanned data to a shared folder................................................ 108
Sending scanned data by e-mail..................................................... 110
Canceling Scanning.................................................................... 111
Chapter 5 Copying
Setting Originals to Copy............................................................... 112
Basic Copying........................................................................ 112
Duplex Copying....................................................................... 113
Sort Copying......................................................................... 115
Print Layout.......................................................................... 116
Making Changes to Copy Settings........................................................ 117
Changing the copy quality.......................................................... 117
Specifying the zoom ratio........................................................... 119
Contents 7
Epson AcuLaser MX21/MX20 Series User's Guide
Chapter 6 Faxing (DNF Model Only)
Making Settings before Using Fax Function................................................ 121
Confirming settings............................................................... 121
Making transferring settings of received faxes.......................................... 121
Sending Faxes........................................................................ 123
Loading documents............................................................... 123
Basics of sending faxes (automatic faxing)............................................. 123
Manual faxing.................................................................... 124
Sending faxes using speed-dial...................................................... 125
Sending faxes using quick-dial...................................................... 126
Sending faxes using re-dial.......................................................... 126
Sending faxes from your computer................................................... 127
Cancelling faxes................................................................... 127
Receiving Faxes....................................................................... 128
About the reception mode.......................................................... 128
Basics of receiving faxes (automatic receiving)......................................... 128
Output paper size................................................................. 129
Receiving faxes after you hear fax tones. . . . . .......................................... 130
Sending received faxes to memory................................................... 130
Sending received faxes by e-mail..................................................... 131
Sending received faxes to a shared folder.............................................. 131
Deleting received faxes............................................................. 132
Using Advanced Functions............................................................. 132
Displaying fax history information................................................... 132
Printing fax reports................................................................ 133
Displaying memory............................................................... 134
Registering Recipients. . . . .............................................................. 134
Using the Address Settings menu on the control panel.................................. 134
Chapter 7 Using the Control Panel
Selecting a Mode...................................................................... 137
Using the Control Panel Menu.......................................................... 138
Accessing the each menu........................................................... 138
How to register menus as jobmemory................................................ 138
Language Settings..................................................................... 140
System Settings....................................................................... 140
System Information............................................................... 140
Contents 8
Epson AcuLaser MX21/MX20 Series User's Guide
System Report Printing............................................................ 141
Common Settings..................................................................... 142
Setup Menu...................................................................... 142
USB Menu....................................................................... 146
Network Menu................................................................... 147
USB Host Menu.................................................................. 147
E-mail Server Settings.............................................................. 147
Reset Menu...................................................................... 149
Printer Settings....................................................................... 150
Tray Menu....................................................................... 150
Printing Menu.................................................................... 150
Emulation Menu.................................................................. 152
PCL Menu....................................................................... 153
PS3 Menu........................................................................ 154
ESCP2 Menu..................................................................... 155
FX Menu........................................................................ 158
I239X Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Copy Settings......................................................................... 162
High Compression................................................................ 162
Standard Copy Settings............................................................ 162
Default Copy Settings. ............................................................. 162
Scan Settings......................................................................... 162
Network Scan Settings............................................................. 162
E-mail Settings................................................................... 163
Standard Scan Settings............................................................. 163
Default Scan Settings.............................................................. 163
Fax Settings.......................................................................... 163
Basic Settings..................................................................... 164
Transmission Settings.............................................................. 165
Reception Settings................................................................. 165
Communication Settings........................................................... 167
Detail Settings.................................................................... 168
Standard Fax Settings.............................................................. 169
Default Fax Settings............................................................... 170
Address Settings...................................................................... 170
E-mail Address................................................................... 170
Folder Address................................................................... 170
Fax No........................................................................... 171
Admin Settings....................................................................... 171
Status and Error Messages.............................................................. 172
Contents 9
Epson AcuLaser MX21/MX20 Series User's Guide
Printing a Status Sheet................................................................. 185
Chapter 8 Installing Options
Optional Paper Cassette Unit............................................................ 186
Handling precautions.............................................................. 186
Installing the optional paper cassette unit............................................. 187
Removing the optional paper cassette unit............................................. 190
Memory Module...................................................................... 190
Installing a memory module........................................................ 190
Chapter 9 Replacing Consumable Products/Maintenance Parts
Precautions During Replacement........................................................ 194
Replacement Messages................................................................. 194
Chapter 10 Cleaning and Transporting the Printer
Cleaning the Printer................................................................... 196
Cleaning the pickup roller.......................................................... 196
Cleaning inside the printer. ......................................................... 198
Cleaning the document table........................................................ 202
Cleaning the ADF pickup roller..................................................... 203
Cleaning the document table and the exposure window for Auto Document Feeder.......... 203
Transporting the Printer................................................................ 204
For long distances................................................................. 204
For short distances................................................................ 205
Chapter 11 Troubleshooting
Clearing Jammed Paper. ............................................................... 207
Precautions for clearing jammed paper............................................... 207
Paper Jam around the standard paper cassette.......................................... 208
Paper Jam around the 250-sheet paper cassette unit..................................... 209
Paper Jam inside the printer........................................................ 211
Paper Jam around the MP tray...................................................... 215
Paper Jam around the rear cover..................................................... 219
Contents 10
Epson AcuLaser MX21/MX20 Series User's Guide
Paper Jam in the Auto Document Feeder.............................................. 220
Paper Jam around the DM tray...................................................... 224
Printing a Status Sheet................................................................. 225
Operational Problems.................................................................. 225
The Print LED does not turn on..................................................... 225
The printer does not print (Print LED off)............................................. 225
The Print LED is on but nothing prints............................................... 226
The optional product is not available................................................. 226
The remaining service life of the consumable products is not updated (Windows only)....... 226
Cannot install software or drivers.................................................... 227
Cannot access the shared printer..................................................... 227
Printout Problems..................................................................... 228
The font cannot be printed......................................................... 228
Printout is garbled................................................................ 228
The printout position is not correct.................................................. 228
Graphics do not print correctly...................................................... 229
Printouts are extremely curled. . . . . . . . . . . . ........................................... 229
Print Quality Problems................................................................. 230
The background is dark or dirty..................................................... 230
White dots appear in the printout.................................................... 230
Print quality or tone is uneven...................................................... 230
Half-tone images print unevenly..................................................... 231
A vertical line appears on the printout................................................ 231
Toner smudges................................................................... 231
Areas are missing in the printed image................................................ 232
Completely blank pages are output................................................... 232
The printed image is light or faint.................................................... 233
The non-printed side of the page is dirty.............................................. 233
Print quality decreased............................................................. 233
Memory Problems..................................................................... 234
Insufficient memory for current task................................................. 234
Insufficient memory to print all copies................................................ 234
Paper Handling Problems.............................................................. 234
Paper does not feed properly........................................................ 234
Problems Using Options............................................................... 235
Paper does not feed from the optional paper cassette.................................... 235
Feed jam when using the optional paper cassette....................................... 236
An installed option cannot be used................................................... 236
Correcting USB Problems.............................................................. 236
USB connections.................................................................. 236
Contents 11
Epson AcuLaser MX21/MX20 Series User's Guide
Windows operating system......................................................... 236
Printer software installation......................................................... 237
Status and Error Messages.............................................................. 237
Canceling Printing.................................................................... 238
Printing in the PostScript 3 Mode Problems............................................... 238
The printer does not print correctly in the PostScript mode.............................. 238
The printer does not print.......................................................... 238
The printer or its driver does not appear in utilities in the printer configuration (Macintosh
only).......................................................................... 239
The font on the printout is different from that on the screen.............................. 239
The printer fonts cannot be installed................................................. 239
The edges of texts and/or images are not smooth....................................... 240
The printer does not print normally via the USB interface................................ 240
The printer does not print normally via the network interface............................ 240
An undefined error occurs (Macintosh only).......................................... 241
Scanning Problems.................................................................... 241
Scanner operational problems....................................................... 241
Scanning software problems........................................................ 242
Scan quality problems.............................................................. 242
Copying Problems..................................................................... 246
Copy operational problems......................................................... 246
Copy quality problems............................................................. 246
Faxing Problems...................................................................... 249
Sending and receiving faxes problems................................................ 249
Printout problems................................................................. 252
Chapter 12 About the Printer Software
Using the Printer Software for Windows.................................................. 253
Using the printer driver. . .......................................................... 253
Using EPSON Status Monitor....................................................... 255
Uninstalling the printer software.................................................... 263
Using the PostScript Printer Driver....................................................... 264
System requirements.............................................................. 264
Using the PostScript printer driver with Windows...................................... 265
Using the PostScript printer driver with Macintosh..................................... 268
Using the PCL6 printer driver. . ......................................................... 271
Contents 12
Epson AcuLaser MX21/MX20 Series User's Guide
Appendix A Technical Specifications
Paper................................................................................ 272
Available paper types.............................................................. 272
Paper that should not be used....................................................... 272
Printable area.................................................................... 273
Printer.............................................................................. 274
General.......................................................................... 274
Duplex Unit...................................................................... 276
Environmental................................................................... 276
Mechanical...................................................................... 277
Electrical........................................................................ 277
Standard and approvals............................................................ 278
Interfaces............................................................................ 278
USB interface..................................................................... 278
USB Host interface................................................................ 279
Ethernet interface................................................................. 279
Options.............................................................................. 279
Optional paper cassette unit........................................................ 279
Memory modules................................................................. 280
Consumable Products.................................................................. 280
Toner Cartridge/Return Toner Cartridge. . . . . . . ....................................... 280
Maintenance Parts..................................................................... 280
Maintenance Unit................................................................. 280
Appendix B Where To Get Help
Contacting Epson Support.............................................................. 281
Before Contacting Epson. . . . . ...................................................... 281
Help for Users in Europe. . . . ....................................................... 281
Index
Contents 13
Epson AcuLaser MX21/MX20 Series User's Guide
Safety Instructions
Warnings, Cautions, and Notes
Warnings
w
must be followed carefully to avoid bodily injury.
Cautions
c
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Important Safety Instructions
Setting up the printer
❏ Because the printer weighs approximately 18.4 kg (40.6 lb) for the DN model or 18.5 kg (40.8 lb)
for the DNF model with consumable products installed, one person should not lift or carry it. Two
people should carry the printer, lifting it by the correct positions as shown below.
❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.
❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that
comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s
power cord is for use with this printer only. Use with other equipment may result in fire or electric
shock.
Safety Instructions 14
Epson AcuLaser MX21/MX20 Series User's Guide
❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with fuses of the correct size and rating.
❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.
❏ Avoid using an electrical outl et th at is cont rolle d by w all sw itches or automatic timers. Accidental
disruption of power can erase valuable information in your computer’s and printer’s memory.
❏ Make sure that there is no dust on the socket.
❏ Be sure to insert the plug completely into the electrical outlet.
❏ Do not handle the plug with wet hands.
❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative
under the following conditions:
A When the power cord or plug is damaged or frayed.
B If liquid has been spilled into it.
C If it has been exposed to rain or water.
D If it does not operate normally when the operating instructions are followed. Adjust only those controls that
are covered by the operating instructions since improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the printer to normal operation.
E If it has been dropped or the cabinet has been damaged.
F If it exhibits a distinct change in performance, indicating a need for service.
❏ Avoid sharing outlets with other appliances.
❏ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.
Your printer’s power requirements are indicated on a label attached to the printer. If you are not
sure of the power supply specifications in your area, contact your local power company or consult
your dealer.
❏ If you use an extension cord, make sure that the total of the ampere ratings on the products
plugged into the extension cord does not exceed the extension cord ampere rating.
❏ When connecting this printer to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
Safety Instructions 15
Epson AcuLaser MX21/MX20 Series User's Guide
Finding the place for the printer
When relocating the printer, always choose a location that has adequate space for easy operation and
maintenance. Use the following illustration as a guide for the amount of space required around the
printer to ensure smooth operation.
a
b
a 50 cm
b 30 cm
c 30 cm
d 100 cm
e 110 cm
f 30 cm
f
c
d
e
To install and use any of the following options, you will need the indicated amount of additional
space.
Safety Instructions 16
Epson AcuLaser MX21/MX20 Series User's Guide
A 250-Sheet Paper Cassette Unit adds 10 cm (3.9 in.) to the bottom of the printer.
In addition to space considerations, always heed the following precautions when finding a place to
locate the printer:
❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.
❏ Do not put your printer where the cord will be stepped on.
❏ Do not use printer in a damp environment.
❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.
❏ Do not place the printer on an unstable surface.
❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not
block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.
❏ Keep the entire computer and printer system away from potential sources of interference, such as
loudspeakers or the base units of cordless telephones.
❏ Leave adequate room around the printer to allow for sufficient ventilation.
Using the printer
❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one
of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing
so.
Safety Instructions 17
Epson AcuLaser MX21/MX20 Series User's Guide
a. CAUTION
b. Do not insert your hand deep into the fuser unit.
❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
❏ Do not sit or lean on the printer. Do not put heavy objects on the printer.
❏ Do not use any kind of combustible gases in or around the printer.
❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,
rough handling can damage it.
❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.
❏ Never spill liquid of any kind on the printer.
❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage and may require repair by a qualified service representative.
❏ Do not turn off the printer:
- After turning on the printer, wait until Ready appears on the LCD panel.
- While the Data light is on or flashing.
- While printing.
❏ Avoid touching the components inside the printer unless instructed to do so in this guide.
❏ Follow all warnings and instructions marked on the printer.
❏ Except as specifically explained in the printer’s documentation, do not attempt to service this
printer yourself.
❏ Periodically disconnect the plug from the electrical outlet and clean the blades.
❏ Do not disconnect the plug while the printer is on.
❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet.
❏ Unplug this printer from the wall outlet before cleaning.
❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
Safety Instructions 18
Epson AcuLaser MX21/MX20 Series User's Guide
Handling consumable products and maintenance parts
❏ Do not burn used consumable products or maintenance parts because they might explode and
injure someone. Dispose of them according to local regulations.
❏ Be sure to keep consumable products and maintenance parts out of the reach of children.
❏ When handling a toner cartridge, always place it on a clean, smooth surface.
❏ Do not attempt to modify a toner cartridge or take it apart.
❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or
clothes, wash it off with soap and water immediately.
❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not
use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm
environment to prevent damage from condensation.
❏ To get the best print quality, do not store the toner cartridge, developer unit, or photoconductor
unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia).
Avoid locations subject to extreme or rapid changes in temperature or humidity.
❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it
to room light for more than five minutes. The photoconductor unit contains a light-sensitive
drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed
page and reducing the service life of the drum. If you need to keep the photoconductor unit out of
the printer for long periods, cover it with an opaque cloth.
❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from
the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from
your skin can permanently damage its surface and affect print quality.
Safety Information
Interface connector power source
❏ All interface connectors for this printer are Non-LPS (non-limited power source).
Safety Instructions 19
Laser safety labels
Warning:
w
The performance of procedures and adjustments other than those specified in the printer’s
documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser
product as defined in the IEC60825 specifications. The label shown is attached to the back of the
printer in countries where required.
Internal laser radiation
Epson AcuLaser MX21/MX20 Series User's Guide
There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit.
The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be
opened under any circumstances. An additional laser warning label is affixed to the inside of the
printer.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced
only when the printer is printing.
Safety Instructions 20
Epson AcuLaser MX21/MX20 Series User's Guide
Ozone exposure limit
The Epson laser printer generates less than 3 mg/h of continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should avoid the following conditions:
❏ Use of multiple laser printers in a confined area
❏ Operation in conditions of extremely low humidity
❏ Poor room ventilation
❏ Long, continuous printing together with any of the above
Printer location
The printer should be located so that the exhaust gases and heat generated are:
❏ Not blown directly into the user’s face
❏ Vented directly out of the building whenever possible
Restrictions on Copying
Operators of this printer must observe the following restrictions in order to ensure the responsible and
legal use of this printer.
Copying of the following items is prohibited by law
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid
postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items
❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
Safety Instructions 21
Epson AcuLaser MX21/MX20 Series User's Guide
❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Responsible use of copyrighted materials
Scanners can be misused by improperly copying copyrighted materials. Unless acting on the advice of
a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright
holder before copying published material.
Safety Instructions 22
Chapter 1
Getting to Know Your Printer
Printer Parts
Front view
Epson AcuLaser MX21/MX20 Series User's Guide
a
ADF cover
c Duplex document output tray d stopper
e USB Host interface f option cover
g
cover A
iMP tray j
*
Be sure to close the ADF cover when scanning a document on the document table.
**
Be sure to close cover A when scanning a document.
***
The DNF model is shown in the illustration.
*
**
b Auto Document Feeder (ADF)
h standard paper cassette
control panel
***
Getting to Know Your Printer 23
Rear view
Epson AcuLaser MX21/MX20 Series User's Guide
*
arear cover bAC inlet
cpower switch d
e network interface connector f USB interface connector
*
DNF model only
telephone interface connector
- LINE: Connects with the phone cord
- EXT: Connects with an external telephone
*
Getting to Know Your Printer 24
Inside the printer
Epson AcuLaser MX21/MX20 Series User's Guide
a fuser unit b photoconductor unit
c toner cartridge d developer unit
e pickup roller f locking lever
Getting to Know Your Printer 25
Scanner parts
Front view
Epson AcuLaser MX21/MX20 Series User's Guide
a document cover b document table
c transportation lock
Inside the scanner
aduplex cover
Getting to Know Your Printer 26
Control panel
DN model
Epson AcuLaser MX21/MX20 Series User's Guide
a
Mode buttons/LEDs (Green)
b LCD panel Displays printer status messages and control panel menu settings.
c
Job Memory button
d
Setting button
e
Status button
f
Reset button
g
Address Book button
h
Power Saving button/LED
(Green)
i
Stop button
j
Start button
k Numeric key pad Used to enter the number of copies or a zoom value in Copy mode. Also, enters
l
Clear button
Use these buttons to switch to the corresponding mode.
Use this button to register frequently used settings for Copy mode and Scan
mode or to call up the settings.
Use this button to switch to the Setup mode.
Use this button to display warnings or the machine status.
Use this button to reset the selected setting item or mistakenly entered values
to the default value.
Use this button to display the information registered in the address list.
Use this button to enter the power saving mode. This mode is canceled when
the button is pressed again.
When the printer is printing, pressing this button stops the printing.
Use this button to start a copy or scan.
numeric values, such as the Time Setting in Setup Menu.
Use this button to clear the number of copies or delete a character when
entering a text or numbers.
Getting to Know Your Printer 27
Epson AcuLaser MX21/MX20 Series User's Guide
m
n
o
p
q
r
s
t
u
DNF model
Data light (Green)
Error light (Orange)
OK button
Right button
Down button
Left button
UP button
Return button
Function buttons (F1 to F4)
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed.
Flashes when the printer is processing data.
Off when no data remains in the print buffer.
On or flashes when an error has occurred.
Use these buttons to access the control panel menus, where you can make
printer settings and check the status of consumable products. For instructions
on how to use these buttons, see “Using the Control Panel” on page 137.
Use this button to return to a higher hierarchical level while doing settings.
Use this button to move to a menu displayed on the LCD panel.
a
Quick-Dial buttons (1 to 12)
b
Fax Memory button/LED
(Green)
c
Mode buttons/LEDs (Green)
d LCD panel Displays printer status messages and control panel menu settings.
e
Job Memory button
Use these buttons to transmit a fax to a registered fax number assigned to the
corresponding button.
Use this button to display the fax document list stored in the printer’s memory.
Use these buttons to switch to the corresponding mode.
Use this button to register frequently used settings for Copy mode and Scan
mode or to call up the settings.
Getting to Know Your Printer 28
Epson AcuLaser MX21/MX20 Series User's Guide
f
Setting button
g
Status button
h
Reset button
i
On-hook Dialing button
j
Redial/Pause button
k
Address Book button
l
Power Saving button/LED
(Green)
m
Stop button
n
Start button
o Numeric key pad Used to enter the number of copies or a zoom value in Copy mode. Also, enters
p
Clear button
Use this button to switch to the Setup mode.
Use this button to display warnings or the machine status.
Use this button to reset the selected setting item or mistakenly entered values
to the default value. Also, use this button to delete one character from the
entered data when entering a recipient fax number in Fax mode.
Use this button to switch between on-hook and off-hook.
Use thi s but ton to r edia l to the same fax numb er call ed previously o r to ins ert a
pause (-) when dialing a number.
Use this button to display the information registered in the address list.
Use this button to enter the power saving mode. This mode is canceled when
the button is pressed again.
When the printer is printing, pressing this button stops the printing.
Use this button to start a copy, scan, or fax transmission.
numeric values, such as the Time Setting in Setup Menu.
Use this button to clear the number of copies or delete a character when
entering a text or numbers.
q
Data light (Green)
r
Error light (Orange)
s
OK button
t
Right button
u
Up button
v
Down button
w
Left button
x
Return button
y
Function buttons (F1 to F4)
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed.
Flashes when the printer is processing data.
Off when no data remains in the print buffer.
On or flashes when an error has occurred.
Use these buttons to access the control panel menus, where you can make
printer settings and check the status of consumable products. For instructions
on how to use these buttons, see “Using the Control Panel” on page 137.
Use this button to return to a higher hierarchical level while doing settings.
Use this button to move to a menu displayed on the LCD panel.
Getting to Know Your Printer 29
Epson AcuLaser MX21/MX20 Series User's Guide
Options
You can add to your printer’s capabilities by installing any of the following options.
❏ 250-Sheet Paper Cassette Unit
This unit increases paper feeding capacity up to 250 sheets of paper. You can install up to two
units.
❏ Memory Module
This option expands the printer’s memory by allowing you to print complex and
graphics-intensive documents. The printer’s RAM capacity can be increased from 256 MB to
512 MB by replacing RAM with a 512 MB RAM DIMM.
Note:
Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the
store where you purchased this printer or an Epson qualified service representative.
Consumable Products
The life of the following consumable products is monitored by the printer. The printer lets you know
when replacements are needed.
Product name Product code
High Capacity Toner Cartridge 0582/0586
Standard Capacity Toner Cartridge 0583/0587
Return High Capacity Toner Cartridge 0584/0588
Return Standard Capacity Toner Cartridge 0585/0589
Note:
❏ Toner cartridge part numbers vary by location.
❏ Return toner cartridges are not sold in some areas. Contact your local Epson dealer/representative
about the availability of the Return toner cartridge scheme.
Getting to Know Your Printer 30
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