Epson AcuLaser M2410 User Guide

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User’s Guide

NPD4346-00 EN

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Operating System Versions

Safety Instructions

Warnings, Cautions, and Notes........................................................... 11

Important Safety Instructions............................................................ 11

Setting up the printer............................................................... 11

Finding the place for the printer. . . . . . . . . . . . . ......................................... 13

Using the printer................................................................... 14

Handling consumable products and maintenance parts................................... 15

Safety Information..................................................................... 17

Laser safety labels.................................................................. 17

Internal laser radiation.............................................................. 17

Ozone safety...................................................................... 17

Chapter 1 Getting to Know Your Printer

Where to Find Information. . . ........................................................... 19

Printer Parts........................................................................... 20

Front view........................................................................ 20

Rear view......................................................................... 20

Inside the printer.................................................................. 22

Control panel...................................................................... 23

Options............................................................................... 24

Consumable Products................................................................... 24

Maintenance Parts...................................................................... 25

Chapter 2 Printing Tasks

Loading Paper into Your Printer.......................................................... 26

MP tray.......................................................................... 26

Contents 2

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Lower Paper Cassette Unit........................................................... 30

Selecting and Using Print Media.......................................................... 33

Labels............................................................................ 33

Envelopes......................................................................... 34

Thick paper....................................................................... 34

Semi-thick paper................................................................... 35

Transparencies.................................................................... 35

Custom paper size.................................................................. 36

Cancelling a Print Job................................................................... 37

From the printer................................................................... 37

From the computer................................................................. 37

Setting the Print Quality................................................................. 37

Using the Automatic setting......................................................... 38

Using the Advanced setting.......................................................... 39

Customizing print settings........................................................... 41

Toner Save mode.................................................................. 43

Setting the Advanced Layout............................................................. 44

Duplex printing.................................................................... 44

Modifying the print layout........................................................... 45

Resizing printouts. ................................................................. 47

Printing watermarks................................................................ 49

Printing headers and footers......................................................... 53

Printing with an overlay............................................................. 55

Printing Web Pages to Fit Your Paper Size.................................................. 58

Chapter 3 Installing Options

Optional Paper Cassette Unit............................................................. 59

Handling precautions............................................................... 59

Installing the optional paper cassette unit.............................................. 59

Removing the optional paper cassette unit.............................................. 63

Memory Module....................................................................... 63

Installing a memory module......................................................... 63

Removing a memory module. . ....................................................... 67

Chapter 4 Replacing Consumable Products/Maintenance Parts

Precautions During Replacement......................................................... 68

Contents 3

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Replacement Messages.................................................................. 68

Chapter 5 Cleaning and Transporting the Printer

Cleaning the Printer.................................................................... 71

Cleaning the pickup roller........................................................... 71

Cleaning inside the printer. .......................................................... 73

Transporting the Printer................................................................. 77

For long distances.................................................................. 77

For short distances................................................................. 78

Chapter 6 Troubleshooting

Clearing Jammed Paper. . . . . ............................................................ 79

Precautions for clearing jammed paper................................................ 79

Paper Jam around the standard lower paper cassette. . . . ................................. 80

Paper Jam around the 250-sheet Paper Cassette Unit..................................... 80

Paper Jam in the 250-sheet Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Paper Jam inside the printer......................................................... 82

Paper Jam around the MP tray....................................................... 86

Paper Jam around the rear cover...................................................... 91

Paper Jam around the DM tray....................................................... 92

Printing a Status Sheet.................................................................. 93

Operational Problems................................................................... 94

The Ready light does not turn on..................................................... 94

The printer does not print (Ready light off)............................................. 94

The Ready light is on but nothing prints............................................... 94

The optional product is not available. ................................................. 95

The remaining service life of the toner cartridge is not updated (For Windows users only)...... 95

Printout Problems...................................................................... 95

The font cannot be printed.......................................................... 95

Printout is garbled................................................................. 96

The printout position is not correct................................................... 96

Graphics do not print correctly....................................................... 96

Print Quality Problems.................................................................. 97

The background is dark or dirty. ..................................................... 97

White dots appear in the printout..................................................... 97

Print quality or tone is uneven........................................................ 97

Contents 4

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

A vertical line appears on the printout................................................. 98

Toner smudges.................................................................... 98

Areas are missing in the printed image. ................................................ 98

Completely blank pages are output.................................................... 98

Printouts are extremely curled........................................................ 99

The printed image is light or faint..................................................... 99

The non-printed side of the page is dirty.............................................. 100

Print quality decreased............................................................. 100

Memory Problems..................................................................... 100

Insufficient memory for current task................................................. 100

Insufficient memory to print all copies................................................ 101

Paper Handling Problems.............................................................. 101

Paper does not feed properly........................................................ 101

Problems Using Options............................................................... 102

Feed jam when using the optional paper cassette....................................... 102

An installed option cannot be used................................................... 102

Correcting USB Problems.............................................................. 103

USB connections.................................................................. 103

Windows operating system......................................................... 103

Printer software installation......................................................... 103

Network Connection Problems (only for the DN model)..................................... 104

Cannot install software or drivers.................................................... 104

Cannot access the shared printer..................................................... 104

Status and Error Lights................................................................. 105

Canceling Printing.................................................................... 112

Printing in the PostScript 3 Mode Problems (Epson AcuLaser M2400/M2410 series only)......... 113

The printer does not print.......................................................... 113

The printer or its driver does not appear in utilities in the printer configuration (Macintosh

only).......................................................................... 113

The font on the printout is different from that on the screen.............................. 113

The edges of texts and/or images are not smooth....................................... 114

The printer does not print normally via the USB interface................................ 114

The printer does not print normally via the network interface (only for the DN model)....... 114

An undefined error occurs (Macintosh only).......................................... 115

Chapter 7 About the Printer Software

Using the Printer Software for Windows.................................................. 116

Using the printer driver. . .......................................................... 116

Contents 5

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Using EPSON Status Monitor....................................................... 118

Uninstalling the printer software.................................................... 126

Sharing the printer on a network.................................................... 126

Using the Printer Software for Macintosh................................................. 135

Using the printer driver. . .......................................................... 135

Using EPSON Status Monitor....................................................... 137

Uninstalling the printer software.................................................... 142

Using the PostScript Printer Driver (Epson AcuLaser M2400/M2410 series only). . . . . . . . . . . . . . . . 143

System requirements.............................................................. 143

Using the PostScript printer driver with Windows...................................... 144

Using the PostScript printer driver with Macintosh..................................... 147

Using the PCL6 printer driver. . ......................................................... 150

Appendix A Technical Specifications

Paper................................................................................ 151

Available paper types.............................................................. 151

Paper that should not be used....................................................... 151

Printable area.................................................................... 152

Printer.............................................................................. 153

General.......................................................................... 153

Environmental................................................................... 154

Mechanical...................................................................... 154

Electrical........................................................................ 154

Standard and approvals............................................................ 155

Interfaces............................................................................ 155

USB interface..................................................................... 155

Ethernet interface................................................................. 156

Options.............................................................................. 156

Optional paper cassette unit........................................................ 156

Memory modules................................................................. 156

Consumable Products.................................................................. 157

Toner cartridge/Return toner cartridge............................................... 157

Maintenance Parts..................................................................... 157

Maintenance unit................................................................. 157

Contents 6

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Appendix B Where To Get Help

Contacting Epson Support.............................................................. 158

Before Contacting Epson. . . . . ...................................................... 158

Help for Users in Europe. . . . ....................................................... 158

Help for Users in Singapore. ........................................................ 158

Help for Users in Thailand.......................................................... 159

Help for Users in Vietnam.......................................................... 159

Help for Users in Indonesia......................................................... 160

Help for Users in Hong Kong....................................................... 161

Help for Users in Malaysia.......................................................... 162

Help for Users in India............................................................. 163

Help for Users in the Philippines.................................................... 164

Index

Contents 7

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Features Zoran Corporation Integrated Print System (IPS) for print language emulation.

A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the registered trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is the trademark of LOGO GmbH.

IBM and PS/2 are registered trademarks of International Business Machines Corporation.

Microsoft

Apple

EPSON and EPSON ESC/P are registered trademarks and EPSON AcuLaser and EPSON ESC/P 2 are trademarks of Seiko Epson Corporation.

Bitstream is a registered trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Swiss is a trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

ITC Symbol is a trademark of International Typeface Corporation and may be registered in some jurisdictions.

Helvetica and Times are trademarks of Heidelberger Druckmaschinen AG which may be registered in certain jurisdictions.

, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

, Macintosh®, Mac®, Mac OS®, AppleTalk®, Bonjour® are registered trademarks of Apple, Inc.

Adobe SansMM and Adobe SerifMM are registered trademarks of Adobe Systems Incorporated.

HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

PCL is the registered trademark of Hewlett-Packard Company.

Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain jurisdictions.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, 2000, Server 2008, Server 2008 x64, Server 2008 R2, Server 2003, and Server 2003 x64.

❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic

Edition, and Windows 7 Professional Edition.

❏ Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7

Home Basic x64 Edition, and Windows 7 Professional x64 Edition.

❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista

Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.

❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,

Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition.

❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional. ❏ Windows XP x64 refers to Windows XP Professional x64 Edition. ❏ Windows 2000 refers to Windows 2000 Professional. ❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise

Edition.

❏ Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64

Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.

❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise

Edition.

❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64

Enterprise Edition.

Macintosh refers to Mac OS X.

❏ Mac OS X refers to Mac OS X 10.4.11 or later.

Operating System Versions 10

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Safety Instructions

Warnings, Cautions, and Notes

Warnings

must be followed carefully to avoid bodily injury.

Cautions

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of your printer.

Important Safety Instructions

Setting up the printer

❏ Be sure to lift the printer by the correct positions as shown below.

❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.

❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that

comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s power cord is for use with this printer only. Use with other equipment may result in fire or electric shock.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses

in the plug, make sure you replace them with fuses of the correct size and rating.

Safety Instructions 11

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.

❏ Avoid using an electrical out let t hat i s con trol led by wa ll switches or automatic timers. Accidental

disruption of power can erase valuable information in your computer’s and printer’s memory.

❏ Make sure that there is no dust on the socket.

❏ Be sure to insert the plug completely into the electrical outlet.

❏ Do not handle the plug with wet hands.

❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative

under the following conditions:

A When the power cord or plug is damaged or frayed.

B If liquid has been spilled into it.

C If it has been exposed to rain or water.

D If it does not operate normally when the operating instructions are followed. Adjust only those controls that

are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the printer to normal operation.

E If it has been dropped or the cabinet has been damaged.

F If it exhibits a distinct change in performance, indicating a need for service.

❏ Avoid sharing outlets with other appliances.

❏ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same

circuit as photocopiers or air control systems that regularly switch on and off.

❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.

Your printer’s power requirements are indicated on a label attached to the printer. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer.

❏ If you use an extension cord, make sure that the total of the ampere ratings on the products

plugged into the extension cord does not exceed the extension cord ampere rating.

❏ When connecting this printer to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Safety Instructions 12

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Finding the place for the printer

When relocating the printer, always choose a location that has adequate space for easy operation and maintenance. Use the following illustration as a guide for the amount of space required around the printer to ensure smooth operation.

a 20 cm

b 20 cm

c 30 cm

d 50 cm

e 30 cm

To install and use any of the following options, you will need the indicated amount of additional space.

A 250-Sheet Paper Cassette Unit adds 10 cm (3.9 in.) to the bottom of the printer.

In addition to space considerations, always heed the following precautions when finding a place to locate the printer:

❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.

Safety Instructions 13

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Do not put your printer where the cord will be stepped on.

❏ Do not use printer in a damp environment.

❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.

❏ Do not place the printer on an unstable surface.

❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not

block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a built-in installation unless proper ventilation is provided.

❏ Keep the entire computer and printer system away from potential sources of interference, such as

loudspeakers or the base units of cordless telephones.

❏ Leave adequate room around the printer to allow for sufficient ventilation.

Using the printer

❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the

printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so.

a. CAUTION b. Do not insert your hand deep into the fuser unit.

Safety Instructions 14

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause

injury.

❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points

or short out parts that could result in a risk of fire or electric shock.

❏ Do not sit or lean on the printer. Do not put heavy objects on the printer.

❏ Do not use any kind of combustible gases in or around the printer.

❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,

rough handling can damage it.

❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.

❏ Never spill liquid of any kind on the printer.

❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment of

other controls may result in damage and may require repair by a qualified service representative.

❏ Do not turn off the printer:

- After turning on the printer, wait until the Ready light is on.

- While the Data light is on or flashing.

- While printing.

❏ Avoid touching the components inside the printer unless instructed to do so in this guide.

❏ Follow all warnings and instructions marked on the printer.

❏ Except as specifically explained in the printer’s documentation, do not attempt to service this

printer yourself.

❏ Periodically disconnect the plug from the electrical outlet and clean the blades.

❏ Do not disconnect the plug while the printer is on.

❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet.

❏ Unplug this printer from the wall outlet before cleaning.

❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.

Handling consumable products and maintenance parts

❏ Do not burn used consumable products or maintenance parts because they might explode and

injure someone. Dispose of them according to local regulations.

Safety Instructions 15

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Be sure to keep consumable products and maintenance parts out of the reach of children.

❏ When handling a toner cartridge, always place it on a clean, smooth surface.

❏ Do not attempt to modify a toner cartridge or take it apart.

❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or

clothes, wash it off with soap and water immediately.

❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.

Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not use a vacuum cleaner.

❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm

environment to prevent damage from condensation.

❏ To get the best print quality, do not store the toner cartridge, developer unit, or photoconductor

unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity.

❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it

to room light for more than five minutes. The photoconductor unit contains a light-sensitive drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed page and reducing the service life of the drum. If you need to keep the photoconductor unit out of the printer for long periods, cover it with an opaque cloth.

❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from

the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality.

Safety Instructions 16

Safety Information

Laser safety labels

Warning:

The performance of procedures and adjustments other than those specified in the printer’s documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser product as defined in the IEC60825 specifications. A label similar to the one shown below is attached to the back of printers in countries where required.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Internal laser radiation

There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit. The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any circumstances. An additional laser warning label is affixed to the inside of the printer.

Ozone safety

Ozone emission

Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing.

Safety Instructions 17

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Ozone exposure limit

The Epson laser printer generates less than 3 mg/h of continuous printing.

Minimize the risk

To minimize the risk of exposure to ozone, you should avoid the following conditions:

❏ Use of multiple laser printers in a confined area

❏ Operation in conditions of extremely low humidity

❏ Poor room ventilation

❏ Long, continuous printing together with any of the above

Printer location

The printer should be located so that the exhaust gases and heat generated are:

❏ Not blown directly into the user’s face

❏ Vented directly out of the building whenever possible

Safety Instructions 18

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Chapter 1

Getting to Know Your Printer

Where to Find Information

Setup Guide

Provides you with information on assembling the printer and installing the printer software.

User’s Guide (this manual)

Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications.

Network Guide (only for the DN model)

Provides network administrators with information on both the printer driver and network settings.

Font Guide

Provides you with information on fonts used on the printer.

Online Help for printer software

Click Help for detailed information and instructions on the printer software that controls your printer. Online help is automatically installed when you install the printer software.

Getting to Know Your Printer 19

Printer Parts

Front view

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

a. top cover (cover A) b. control panel c. standard lower paper cassette d. MP tray (Multi-Purpose tray) e. subtray f. stopper

Rear view

D model

Getting to Know Your Printer 20

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

DN model

a. rear cover b. AC inlet c. power switch d. option cover e. parallel interface connector (only for the D model) f. USB interface connector g. network interface connector (only for the DN model)

Note:

This manual uses D model as an example of the rear view illustrations.

Getting to Know Your Printer 21

Inside the printer

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

a. fuser unit b. photoconductor unit c. toner cartridge d. developer unit e. pickup roller f. locking lever

Getting to Know Your Printer 22

Control panel

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Information button

Job Cancel button

Data light (Green)

Ready light (Green)

Start/Stop button

Error light (Orange)

Prints status sheets when the Error light is off and no warning is indicated. Prints a status sheet when pressed once. If your printer is a DN model, pressing this button for more than two seconds prints a network status sheet. Clears the warning when a warning is indicated.

Press once to cancel the current print job. Press and hold for more than two seconds to delete all jobs from the printer memory.

On when print data is stored in the print buffer (the section of printer memory reserved for receiving data) but not yet printed. Flashes when the printer is processing data. Off when no data remains in the print buffer.

On when the printer is ready, indicating that the printer is ready to receive and print data. Off when the printer is not ready. This light also comes on in combination with other lights to indicate error situations.

Switches the printer between ready and offline status.

On or flashes when an error has occurred.

Getting to Know Your Printer 23

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Paper light (Orange)

Toner light (Orange)

Memory light (Orange)

Turns on or flashes, and when in combination with the Error light, usually indicates a paper-related problem. On usually indicates a paper jam, while flashing usually indicates a paper-related error or warning, such as when the paper source is empty.

On when the printer’s toner cartridge has run out of toner. Flashes to indicate that toner is running low. If this light is flashing, have a new toner cartridge ready.

Usually turns on or flashes in combination with other lights to indicate a memory-related error or warning.

Options

You can add to your printer’s capabilities by installing any of the following options.

❏ 250-Sheet Paper Cassette Unit

This unit increases paper feeding capacity up to 250 sheets of paper. You can add an optional paper cassette unit (Epson AcuLaser M2300/M2310 series) or two optional paper cassette units (Epson AcuLaser M2400/M2410 series) to the printer.

❏ Memory Module

This option expands the printer’s memory by allowing you to print complex and graphics-intensive documents. The printer’s RAM capacity can be increased up to 288 MB (320 MB for the DN models) by adding one additional 64, 128 or 256 MB 90 pin SDRAM DIMM.

Note:

Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative.

Consumable Products

The life of the following consumable products is monitored by the printer. The printer lets you know when replacements are needed.

Getting to Know Your Printer 24

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Product name Product code

High Capacity Toner Cartridge (For Epson AcuLaser M2400/M2410 series only)

Standard Capacity Toner Cartridge 0583/0587

Return High Capacity Toner Cartridge (For Epson AcuLaser M2400/M2410 series only)

Return Standard Capacity Toner Cartridge 0585/0589

0582/0586

0584/0588

Note:

❏ Toner cartridge part numbers vary by location.

❏ Return toner cartridges are not sold in some areas. Contact your local Epson dealer/representative

about the availability of the Return toner cartridge scheme.

Maintenance Parts

Product name Product code

Maintenance Unit (For Epson AcuLaser M2300/M2310 series) 1199/1200

Maintenance Unit (For Epson AcuLaser M2400/M2410 series) 1206/1207

Note:

Maintenance unit part numbers vary by location.

Getting to Know Your Printer 25

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Chapter 2

Printing Tasks

Loading Paper into Your Printer

This section describes how to load paper. If you use special media such as transparencies or envelopes, see also “Selecting and Using Print Media” on page 33. For specifications or details about the paper types and sizes, see “Paper” on page 151.

Note:

After you load papers, make sure to set the paper size/paper type in the Printer Settings dialog in the printer driver. Otherwise, paper may not feed properly.

MP tray

The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such as labels, envelopes, thick paper, and transparencies.

Note:

To load envelopes, see “Envelopes” on page 34.

1. Open the MP tray, then pull the subtray out.

Printing Tasks 26

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

2. Slide the paper guides outward to accommodate the paper you are loading.

3. Load a stack of the desired paper on the center of the paper tray with the printable surface facing

up. Then adjust the paper guide to the size of the paper.

Note:

❏ Make sure to load the paper as far as it will go inside the MP tray.

Printing Tasks 27

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Make sure that you do not load paper beyond the limit tab.

a. limit tab

4. Raise the stopper.

Note:

❏ When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts

from being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts, remove them from the tray.

❏ Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up).

For the location of the locking lever and pickup roller, see “Inside the printer” on page 22. If the locking lever is in the unlocked position (down), the picku p ro l le r m ay ha ve co me of f . I n t ha t case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28.

Installing the pickup roller

If the pickup roller has come off, reinstall it as follows.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Note:

Do not remove the pickup roller without a qualified service representative.

1. Align the groove on the right edge of the pickup roller with the white rod, and then slide the pickup

roller onto the rod.

2. Slide the locking lever to the right until it stops, and insert the gray rod into the hole on the pickup

roller.

3. Push the locking lever up to lock the pickup roller.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Lower Paper Cassette Unit

This cassette gives you a second paper source in addition to the MP tray.

1. Pull the paper cassette out from the unit.

2. Pinch the tab and slide the paper guides to the size of paper.

Note:

❏ For the standard lower paper cassette, when the size of the paper being loaded is bigger than A4,

push the release lever and extend the paper cassette to accommodate the paper.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ For the optional paper cassette, when the size of the paper being loaded is bigger than A4, detach

the green stopper and attach it to the paper guide.

3. Load a stack of the desired paper on the center of the paper cassette with the printable surface

facing down.

Note:

❏ Make sure that you do not load paper beyond the limit mark.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

a. limit mark

❏ Load letterheads with the printable side facing down and with the letterhead portion at the top.

4. Insert the loaded paper cassette back into the unit.

5. Raise the stopper.

Note:

When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts from being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts, remove them from the tray.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Selecting and Using Print Media

You can use special media, such as labels, envelopes, thick paper, and transparencies.

Note:

❏ Since the quality of any particular brand or type of media may be changed by the manufacturer at

any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.

❏ Plain paper, such as A4, A5, B5, LT, LGL, GLG, EXE, and F4, is available for any paper source. Note

that A6 and HLT size plain paper can also be loaded in the MP tray or standard lower paper cassette.

Labels

Available labels:

❏ Labels designed for laser printers or plain-paper copiers

❏ Labels that completely cover the backing sheet, with no gaps between the individual labels

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: A4, LT

Paper Source: MP Tray

Paper Type: Labels

Note:

❏ Depending on the quality of labels, the printing environment, or the printing procedure, labels might

be wrinkled. Make a trial print run before you print on a lot of labels.

❏ Duplex printing is not available for labels.

❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your

printer.

Printing Tasks 33

Envelopes

Available envelopes:

❏ Envelopes that have no glue or no tape

Cautions

Do not use any window envelope other than the ones designed for laser printers. The plastic on most window envelopes will melt.

Available paper source:

❏ MP tray

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Printer driver settings:

Paper Size: MON, C10, DL, C5, C6, IB5

Paper Source: MP Tray

Note:

❏ Set the envelope with the printable surface facing up.

❏ Depending on the quality of envelopes, the printing environment, or the printing procedure,

envelopes might be wrinkled. Make a trial print run before you print on a lot of envelopes.

❏ Duplex printing is not available for envelopes.

Thick paper

Available paper source:

Printing Tasks 34

❏ MP tray

Printer driver settings:

Paper Size: A4, A5, B5, LT, EXE

Paper Source: MP Tray

Paper Type: Thick (121 to 220 g/m paper)

Semi-thick paper

Available paper source:

❏ MP tray

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

❏ Standard lower paper cassette

❏ Optional paper cassette

Printer driver settings:

Paper Size: A4, A5, B5, LT, EXE

Paper Source: Auto Selection

Paper Type: Semi-Thick (91 to 120 g/m paper)

Transparencies

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: A4, LT

Paper Source: MP Tray

Printing Tasks 35

Paper Type: Transparency

Custom paper size

Available paper size:

❏ 70.0 × 148.0 mm to 215.9 × 356.0 mm

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: User Defined Size

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Paper Source: MP Tray

Paper Type: Normal, Semi-Thick, or Thick

Note:

Depending on the quality of the non-standard size paper, the printing environment, or the printing procedure, the paper might skew. Make a trial print run before you print on a lot of non-standard size paper.

Note:

❏ For Windows, access the printer driver, then select User Defined Size fr om th e Pap er Si ze li st on the

Basic Settings tab. In the User defined Paper Size dialog box, adjust the Paper Width, Paper Length, and Unit settings to match your custom paper. Then click OK and your custom paper size will be saved.

❏ The saved paper sizes can only be used with the printer driver you saved them to. Even if multiple

printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings.

❏ When sharing the printer on a network, you cannot create User defined size at the client.

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❏ For Mac OS X, follow the steps bellow to save your custom paper size.

1. Open the Page Setup dialog box.

2. Select Manage Custom Sizes from the Paper Size drop-down list.

3. Click

4. Double-click Untitled and enter the setting's name.

5. Specify the paper size and click OK.

Cancelling a Print Job

From the printer

Press the + Cancel Job button on the printer’s control panel.

From the computer

For Windows users

Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the Document menu.

For Mac OS X users

Open Print & Fax (for Mac OS X 10.5 or later) or Print Setup Utility (for Mac OS X 10.4) and double-click your printer from the print queue. Then, select Delete from the jobs menu.

Setting the Print Quality

You can change the print quality of printouts through settings in the printer driver.

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In the Automatic setting, you can select a print mode according to your printing purpose. The printer driver makes optimal settings depending on the print mode you have selected. In the Advanced setting, you have more setting options.

Note:

The printer driver’s online help provides details on printer driver settings.

Note for Macintosh users:

❏ For Mac OS X 10.4, Maximum cannot be selected from the Automatic settings. Select Advanced

settings to select Maximum.

❏ The procedure below uses Mac OS X 10.4 as an example.

Using the Automatic setting

For Windows users

1. Click the Basic Settings tab.

2. Select Automatic, then choose desired printing quality.

3. Click OK.

For Mac OS X users

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1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

3. Select Automatic, then choose the resolution from the drop-down list.

Using the Advanced setting

For Windows users

1. Click the Basic Settings tab.

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2. Select Advanced. Then select the most appropriate setting from the list according to the type of

document or image you want to print.

When you choose a predefined setting, other settings such as Print Quality and Graphics are set automatically. Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info. button on the Optional Settings tab.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

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3. Select Advanced, then click More Settings.

4. Set the appropriate setting in the Advanced dialog box.

When you choose a predefined setting, other settings such as Print Quality and Graphics are set automatically. Changes are shown in the Summary drop-down list in the Print dialog box.

Customizing print settings

If you need to change detailed settings, make the settings manually.

Note:

To print the highest resolution, set Print Quality to Maximum.

For Windows users

1. Click the Basic Settings tab.

2. Select Advanced, then click More Settings.

3. Make appropriate settings. For details about each setting, see online help.

4. Click OK.

For Mac OS X users

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1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

3. Select Advanced, then click More Settings.

4. Make appropriate settings. For details about each setting, click the

button.

5. Click OK.

Saving your settings

You can save your custom settings.

Note:

❏ You cannot use a predefined setting name for your custom settings.

❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple

printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings.

❏ You cannot delete predefined settings.

For Windows users

Note:

When sharing the printer on a network, the Save Settings is grayed out and you cannot create a custom setting at the client.

1. Click the Basic Settings tab.

2. Select Advanced, then click Save Settings to open the Custom Settings dialog box.

3. Type a name for your custom settings in the Name box, then click Save.

Your settings will appear in the list on the Basic Settings tab.

Note:

To delete a custom setting, follow the step 1 and 2, select the setting in the Custom Settings dialog box, then click Delete.

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Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

You can create new settings in the More Settings dialog box. When you create new settings, Custom Settings is displayed in the list on the Basic Settings tab. In this case, the original setting is not overwritten. To save the new settings, save them under a new name.

For Mac OS X users

1. Open the Print dialog box.

2. Click Save or Save As in the Presets.

3. Type a name for your custom settings in the Name box, then click OK.

Your settings will appear in the Presets drop-down list.

Note:

❏ To delete a custom setting, select the setting, then select Delete in the Presets drop-down list.

❏ The Custom Setting option is a standard feature of Mac OS X.

Toner Save mode

To reduce the amount of toner used in printing documents, you can print rough drafts using the Toner Save mode.

For Windows users

1. Click the Basic Settings tab.

2. Select Advanced, then click More Settings to open the More Settings dialog box.

3. Select the Toner Save check box, then click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

3. Select Advanced, then click More Settings.

4. Select the Toner Save check box, then click OK.

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Setting the Advanced Layout

Note for Macintosh users:

The procedure below uses Mac OS X 10.4 as an example.

Duplex printing

This function allows you to print on both sides of the paper automatically.

For Windows users

1. Click the Basic Settings tab.

2. Select the Duplex check box, then select Left, Top, or Right as the binding position.

3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog

box.

4. Make appropriate settings. For details about each setting, see online help.

5. Click OK.

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Note:

The alert screen appears on the computer. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

3. Select the Duplex check box, then select Left, Top, or Right as the binding position.

4. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog

box.

5. Make appropriate settings. For details about each setting, see online help.

6. Click Print.

Modifying the print layout

This function allows you to print multiple pages on single sheets of paper.

For Windows users

1. Click the Advanced Layout tab.

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2. Select the Print Layout check box and the number of pages you want to print on one sheet of

paper.

3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box

appears.

4. Make appropriate settings. For details about each setting, see online help.

5. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Layout from the drop-down list.

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3. Select the number of pages you want to print on one sheet of paper from the drop-down list.

4. Click Print.

Note:

The Layout settings are a standard feature of Mac OS X.

Resizing printouts

This function allows you to enlarge or reduce your document.

For Windows users

1. Click the Advanced Layout tab.

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2. Select the Zoom Options check box.

3. If you want to resize pages automatically to fit the output paper, select the desired paper size from

the Output Paper drop-down list. If you want to resize pages to a specified magnification, select the Zoom To check box, then specify the percentage. You can also select the output paper size.

4. Select Upper Left (to print reduced page image at upper left corner of the paper) or Center (to

print reduced page image with centering) for Location setting.

Note:

This setting is not available when you select Zoom To check box.

5. Click OK.

For Mac OS X users

Note:

The enlarging or reducing rate is automatically specified according to the paper size you select.

1. Open the Print dialog box.

2. Select Paper Handling from the drop-down list.

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3. Select Scale to fit paper size and select the desired paper size from the drop-down list.

Note:

If you select Scale down only, your documents are not enlarged even if you select the large paper size.

Printing watermarks

This function allows you to print a text-based or image-based watermark on your document.

For Windows users

1. Click the Advanced Layout tab.

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2. Select a watermark that you want to use from the Watermark drop-down list.

3. If you want to make detailed settings, click Watermark Settings, and make appropriate settings.

For details about each setting, see online help.

4. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

Printing Tasks 50

3. Click Stamp Function.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

4. Select the Watermark check box, then click Watermark Settings.

5. Select a watermark from the Watermark drop-down list.

6. Make appropriate settings. For details about each setting, see online help.

7. Click OK.

Making a new watermark

For Windows users

1. Click the Advanced Layout tab.

2. Click New/Delete.

3. Select Text or BMP and type a name for the new watermark in the Name box.

4. If you select Text, type the watermark text in the Text b ox. If you sel ect BMP, click Browse, select

the BMP file you want to use, then click Open.

5. Type the watermark name in the Name box.

6. Click Save. Your watermark will appear in the List box.

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Note:

❏ To edit the saved text watermark, select it from the List box, then follow the step 4 to 6.

❏ To remove the saved watermark, select it from th e List box, then click Delete. After removing it,

be sure to click OK to close the dialog box.

7. Click OK.

Note:

❏ You can register up to 10 custom watermarks.

❏ The saved watermarks can only be used with the printer driver you saved them to. Even if multiple

printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings.

❏ When sharing the printer on a network, you cannot create an user defined watermark at the client.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

3. Click Stamp Function.

4. Select the Watermark check box, then click Watermark Settings.

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5. Click New/Delete.

6. Click Add Text or Add Image on the Custom Settings dialog box.

7. If you select Add Text, type the watermark text, select the Font and Style, then click OK on the

Edit Text dialog box. If you select Add Image, select an image file (PDF, PNG, or JPG), then click Open.

Note:

To type the watermark text, open the text input dialog box by clicking the text box. Type the text, then click OK.

8. Type the file name in the Watermark box, then click Save.

Note:

❏ To edit the saved text watermark, select it from the Mark List box, then click Edit Text. After

editing, be sure to click Save.

❏ To remove the saved watermark, select it from the Mark List box, then click Mark Delete. After

removing it, be sure to click Save.

9. Select a custom watermark that has been saved from the Watermark drop-down list on the

Watermark Settings dialog box, and then click OK.

Note:

You can register up to 32 custom watermarks.

Printing headers and footers

This function allows you to print user name, computer name, date, time, or collate number, at the top or bottom of each page in a document.

For Windows users

1. Click the Advanced Layout tab.

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2. Select the Header/Footer check box, then click Header/Footer Settings.

3. Select the items from the drop-down list.

Note:

If you select Collate Number, the number of copies is printed.

4. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings.

Printing Tasks 54

3. Click Stamp Function.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

4. Select the Header/Footer check box, then click Header/Footer Settings.

5. Select the items from the drop-down list.

Note:

If you select Collate Number, the number of copies is printed.

6. Click OK.

Printing with an overlay

This function allows you to print a standard form or letterhead onto the original document.

Note:

❏ This function is for Windows only.

❏ The overlay function is available only when High Quality (Printer) is selected for the Printing Mode

in the Extended Settings dialog box from the Optional Settings tab.

Creating an overlay

1. Open the file that you want to create an overlay.

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2. From the application, access the printer driver. For details, see “Accessing the printer driver” on

page 116.

3. Click the Advanced Layout tab.

4. Select the Form Overlay check box.

5. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears.

6. Type the form name in the Form Name box and its description in the Description box.

7. Select Foreground Document or Background Document to specify whether the overlay will

be printed as foreground or background of the document.

8. Select the Assign to Paper Source check box to display the form name in the Paper Source

drop-down list on the Basic Settings tab.

9. Click OK in the Create Form dialog box.

10. Click OK (For Windows 2000, click Apply) in the Advanced Layout tab.

Note:

To change the settings of the overlay form data you created, access the printer driver and repeat all the steps in this page. Note that on the step 5, select Overlay Print, then click Edit Form.

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Printing an overlaid document

You can select the registered form data from the Paper Source drop-down list on the Basic Settings tab. For registering form data in the Paper Source, see step 8 in “Creating an overlay” on page 55. If overlay form data is not registered in the Paper Source or if you want to make detailed settings, follow the steps below.

1. Open the file to print with overlay data.

2. From the application, access the printer driver. For details, see “Accessing the printer driver” on

page 116.

3. Click the Advanced Layout tab.

4. Select the Form Overlay check box.

5. Select the Overlay Print check box, then click More Settings. The Form Selection dialog box

appears.

6. Make appropriate settings. For details about each setting, see online help.

7. Click OK in the Form Selection dialog box.

8. Click OK in the Advanced Layout tab.

9. Click OK (For Windows 2000, click Print).

Saving an overlaid form pre-settings

This function allows you to save the settings you made from “Printing an overlaid document” on page

57.

1. From the Form Selection dialog box, click Save/Delete. To open the dialog box, see “Printing an

overlaid document” on page 57.

2. Type the pre-settings name in the Form Pre-Settings Name box, then click Save. Your

pre-settings name will appear in the Form Pre-Settings drop-down list in the Form Selection dialog box.

3. Click OK. Your pre-settings name will appear in the Pre-Settings drop-down list in the Advanced

Layout dialog box.

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Note:

❏ To delete an overlaid form pre-setting, follow the step 1, select the pre-settings name you want to

delete from Form Pre-Settings drop-down list, click Delete. then click OK.

❏ You can save up to 20 pre-settings.

Printing Web Pages to Fit Your Paper Size

This function allows you to make Web pages fit to your paper size when printing. Install EPSON Web-To-Page from the printer Software Disc.

Note:

This software is for Windows only.

After you install EPSON Web-To-Page, the menu bar is displayed on the Microsoft Internet Explorer Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer, and then select EPSON Web-To-Page.

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Chapter 3

Installing Options

Optional Paper Cassette Unit

For details about the paper types and sizes that you can use with the optional paper cassette unit, see “Lower Paper Cassette Unit” on page 30. For specifications, see “Optional paper cassette unit” on page

156.

Note:

You can add an optional paper cassette unit (Epson AcuLaser M2300/M2310 series) or two optional paper cassette units (Epson AcuLaser M2400/M2410 series) to the printer.

Handling precautions

Always pay attention to the following handling precautions before installing the option:

Be sure to lift the printer from the positions shown below.

Warning:

To lift the printer safely, you must hold it in the positions shown above. If carried incorrectly, the printer may be dropped and damaged or cause an injury.

Installing the optional paper cassette unit

1. Turn the printer off and unplug the power cord and all the interface cables.

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D model

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

DN model

* OFF

Caution:

Make sure to unplug the power cord from the printer to prevent getting an electrical shock.

2. Carefully remove the optional paper cassette unit from its carton and place it where you intend to

set up the printer.

Note:

❏ Remove the protective materials from the unit.

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❏ Keep all protective materials in case you want to ship the optional paper cassette unit in the

future.

3. Carefully, grasp the printer at the position indicated below and lift it carefully.

4. Align the corners of the printer and the unit, then lower the printer gently onto the unit so that the

connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the printer respectively.

Note:

You can install one optional paper cassette unit (Epson AcuLaser M2300/M2310 series) or two optional paper cassette units (Epson AcuLaser M2400/M2410 series) to the printer. When you install two units, stack them up against each other, and then place the printer on them.

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5. Pull the paper cassette out from the unit.

6. Turn the lever to the position as shown below to lock the optional paper cassette unit.

7. Insert the paper cassette back into the unit.

8. Reconnect all the interface cables and the power cord.

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9. Plug the printer’s power cord into an electrical outlet.

10. Turn on the printer.

To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet” on page 93.

Note for Windows users:

If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 117.

Note for Macintosh users:

When you have attached or removed printer options, you need to delete the printer using Print & Fax (for Mac OS X 10.5 or later) or Print Setup Utility (for Mac OS X 10.4), and then re-register the printer.

Removing the optional paper cassette unit

Perform the installation procedure in reverse.

Memory Module

By installing a Dual In-line Memory Module (DIMM), you can increase printer memory up to 288 MB (320 MB for the DN models). You may want to add additional memory if you are having difficulty printing complex graphics.

Installing a memory module

Warning:

Be careful when working inside the printer as some components are sharp and may cause injury.

Caution:

Before you install a memory module, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components.

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1. Turn the printer off and unplug the power cord.

* OFF

Caution:

Make sure to unplug the power cord from the printer to prevent getting an electrical shock.

2. Remove the screw on the option cover on the back of the printer using the screw driver.

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3. Remove the option cover.

4. Identify the memory slot. The position is shown below.

a. memory slot

5. Push a white stopper until it stops.

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6. Insert the memory module into the memory slot until it stops.

7. Slide the white stopper back toward you to lock the memory module.

Caution:

❏ Do not apply too much force.

❏ Be sure to insert the memory facing the correct way.

❏ Do not remove any modules from the circuit board. Otherwise, the printer will not work.

8. Reattach the option cover.

9. Tighten the screw on the option cover using the screw driver.

10. Reconnect all the interface cables and the power cord.

11. Plug the printer’s power cord into an electrical outlet.

12. Turn on the printer.

To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet” on page 93.

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Note for Windows users:

If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 117.

Note for Macintosh users:

Removing a memory module

Warning:

Be careful when working inside the printer as some components are sharp and may cause injury.

Caution:

Before you remove a memory module, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components.

Perform the installation procedure in reverse.

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Chapter 4

Replacing Consumable Products/Maintenance Parts

Precautions During Replacement

Always observe the following handling precautions when replacing consumable products or maintenance parts:

For details about replacement, see the instructions that come with the consumable products or maintenance parts.

Warning:

❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the

printer has been in use, the fuser and surrounding areas may be very hot.

❏ Do not dispose of used consumable products or maintenance parts in fire, as they may explode

and cause injury. Dispose of them according to local regulations.

❏ Provide enough space for the replacement procedure. You will have to open some parts (such as

the printer cover) of the printer when you are replacing consumable products or maintenance parts.

❏ Do not install the consumable products or maintenance parts that reach end of service life into the

printer.

For details about the handling precautions, see “Handling consumable products and maintenance parts” on page 15.

Replacement Messages

If a consumable product or maintenance part reaches the end of its service life, the printer displays the following lights on the panel or the window of EPSON Status Monitor. When this happens, replace the depleted consumable product or maintenance part.

Note that the toner cartridge supplied with your printer is partly used during the initial setup, therefore the cartridge prints fewer pages compared to subsequent toner cartridges.

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Light pattern Description

Replace Toner

Explanation:

The toner cartridge has reached the end of its service life and need to be replaced. When the Error light turns on, you cannot continue printing. Replace the toner cartridge with a new one. See “Replacing Consumable Products/Maintenance Parts” on page 68 for instructions.

Replace Maintenance Unit

Explanation:

The maintenance unit has reached the end of its service life and need to be replaced. When the Error light turns on, you cannot continue printing. Replace the maintenance unit with a new one. See “Replacing Consumable Products/Maintenance Parts” on page 68 for instructions.

Note:

Error Lights appear for one replacement product at a time. After replacing a replacement product, check the lights on the panel for other replacement products.

❏ The toner cartridge is not an independent unit that you install directly into the printer. The

cartridge needs to be inserted into the developer unit’s casing and then installed into the printer.

Warning:

❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or

clothes, wash it off with soap and water immediately.

❏ Keep consumable products and maintenance parts out of the reach of children.

❏ Do not dispose of used consumable products or maintenance parts in fire, as they may explode

and cause injury. Dispose of them according to local regulations.

❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.

Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not use a vacuum cleaner.

❏ Be careful not to touch the fuser, which is marked CAUTION, or surrounding areas. If the

printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat subside before doing so.

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Caution:

❏ You must completely open the printer cover when replacing the toner cartridge; otherwise, you

may damage the printer.

❏ Never touch the developing roller that is exposed after removing the protective cover;

otherwise, print quality may decline.

❏ When you replace the toner cartridge, wipe paper dust and marks from the metal roller inside

the printer with a dry and soft cloth as shown below.

* metal roller

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Chapter 5

Cleaning and Transporting the Printer

Cleaning the Printer

The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean cloth moistened with a mild detergent.

Caution:

Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case. Be careful not to get water onto the printer mechanism or any electrical components.

Cleaning the pickup roller

1. Turn off the printer.

* OFF

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2. Pull the paper cassette unit out and remove the papers.

3. Gently wipe the rubber parts of the pickup roller inside the printer with a well-wrung wet cloth.

4. Load the papers back on the paper cassette unit and reinstall the cassette.

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Cleaning inside the printer

1. Open the top cover and MP tray.

2. Remove the developer unit containing the toner cartridge.

3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

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Warning:

Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so.

Caution:

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may

decline.

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4. Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as

shown below.

* metal roller

5. Move the green cleaning lever of the photoconductor wire back and forth slowly several times

from one end to the other.

Note:

❏ If the protective tape is stuck on the photoconductor unit, remove the tape before moving the

cleaning lever.

❏ After cleaning, make sure to return the green cleaning lever to the original position until it locks.

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6. Insert the photoconductor unit slowly all the way in.

7. Insert the developer unit containing the toner cartridge slowly all the way in.

Note:

Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up). For the location of the locking lever and pickup roller, see “Inside the printer” on page 22. If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28.

Cleaning and Transporting the Printer 76

8. Close the top cover and MP tray.

Transporting the Printer

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

For long distances

Before you move the printer, prepare the location where you are going to place it. See the following sections.

❏ “Setting up the printer” on page 11

❏ “Finding the place for the printer” on page 13

Repacking the printer

If you need to transport your printer for long distances, carefully repack it using the original box and packing materials.

1. Turn off the printer and remove the following items:

❏ Power cord

❏ Interface cables

❏ Loaded paper

❏ Toner cartridge

❏ Developer unit

❏ Installed options

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Caution:

Do not remove the photoconductor unit. If you carry the printer without the photoconductor unit installed, the printer may be damaged.

2. Attach the protective materials onto the printer, then repack the printer in its original box.

Caution:

When moving the printer, always keep it horizontal.

For short distances

Before you move the printer, prepare the location where you are going to place it. See the following sections.

❏ “Setting up the printer” on page 11

❏ “Finding the place for the printer” on page 13

1. Turn off the printer and remove the following items:

❏ Power cord

❏ Interface cables

❏ Loaded Paper

❏ Installed options

2. Be sure to lift the printer by the correct positions as shown below.

Caution:

When moving the printer, always keep it horizontal.

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Chapter 6

Troubleshooting

Clearing Jammed Paper

If paper becomes jammed in the printer, the EPSON Status Monitor provides alert messages.

Precautions for clearing jammed paper

Be sure to observe the following points when you clear jammed paper.

❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause

other paper jams. Pull it gently in order to avoid tearing.

❏ Always try to remove jammed paper with both hands to avoid tearing it. Jammed paper should be

removed in the direction in which paper feeds.

❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned

in this section, contact your dealer.

❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer

driver.

❏ Do not expose the photoconductor unit to sunlight at all.

Warning:

❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the

printer has been in use, the fuser and the surrounding areas may be very hot.

❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause

injury.

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Paper Jam around the standard lower paper cassette

1. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

Paper Jam around the 250-sheet Paper Cassette Unit

1. Remove the optional paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

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2. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

Paper Jam in the 250-sheet Paper Cassette Unit

1. Remove the optional paper cassettes from the bottom one, then gently pull any sheets of paper

out.

Troubleshooting 81

2. Reinstall the paper cassettes.

Paper Jam inside the printer

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

1. Open the top cover and MP tray.

2. Remove the developer unit containing the toner cartridge.

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3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

Warning:

Troubleshooting 83

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Caution:

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may

decline.

4. Gently pull any sheets of paper out straight towards you.

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5. Insert the photoconductor unit slowly all the way in.

6. Insert the developer unit containing the toner cartridge slowly all the way in.

Note:

❏ If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit,

then insert the developer unit again.

❏ Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up).

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7. Close the top cover and MP tray.

Paper Jam around the MP tray

1. Remove the paper on the subtray, then bring the subtray back into the MP tray.

Caution:

E ve n if yo u s e e a ny ja m me d pa pe r w he n yo u p er f or m t h is st ep , d o no t p ul l i t ou t. O th er w is e, th e printer may be damaged.

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2. Open the top cover.

3. Remove the developer unit containing the toner cartridge.

4. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

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Warning:

Caution:

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit's light-sensitive drum; otherwise, print quality may

decline.

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5. Gently pull any sheets of paper out straight towards you.

Note:

If the paper is stuck in the clear window, open the window to remove the jammed paper.

6. Insert the photoconductor unit slowly all the way in.

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7. Insert the developer unit containing the toner cartridge slowly all the way in.

Note:

If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit, then insert the developer unit again.

8. Close the top cover and load the paper back on the MP tray.

Note:

❏ Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up).

❏ For details about loading papers, see “ MP tray” on page 26.

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Paper Jam around the rear cover

1. Open the rear cover.

2. Pull the green labeled lever down and gently pull any sheets of paper out.

3. Close the rear cover.

Troubleshooting 91

4. Open and close the top cover.

Paper Jam around the DM tray

1. Remove the standard paper cassette.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

2. From the rear view, push the DM tray and gently pull any sheets of paper out.

Note:

Do not touch any metal part except the green lever on the DM tray.

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3. From the front view, push the DM tray and gently pull any sheets of paper out.

4. Reinstall the paper cassette.

5. Open and close the top cover.

Printing a Status Sheet

To confirm the current status of the printer, and that the options are installed correctly, print a status sheet using the printer’s control panel or the printer driver.

To print a status sheet from the printer’s control panel, see “Control panel” on page 23.

To print a status sheet from the printer driver, for Windows, see “Printing a status sheet” on page 117, for Macintosh, see “Printing a status sheet” on page 136.

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Operational Problems

The Ready light does not turn on

Cause What to do

The power cord may not be properly plugged into the electrical outlet.

The electrical outlet may be controlled by an outside switch or an automatic timer.

Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on.

Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.

The printer does not print (Ready light off)

Cause What to do

The printer is offline.

Some error may have occurred. Check if an error light is on or flashing. See “Status and Error

Press the Start/Stop button once to switch the printer to ready status.

Lights” on page 105.

The Ready light is on but nothing prints

Cause What to do

Your computer may not be properly connected to the printer.

The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer and

You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible

Your application software is not properly set up for your printer.

Your computer system’s memory is too small to handle the volume of data in your document.

Perform the procedure illustrated in the Setup Guide.

the computer.

with Hi-Speed USB.

Make sure that the printer is selected in your application software.

Try reducing the image resolution of your document in the application software, or install more memory in your computer if you can.

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The optional product is not available

Cause What to do

The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional

product. If not, reinstall the optional product.

For Windows users, EPSON Status Monitor is not installed. For Macintosh users, you do not re-register the printer.

For Windows users:

You have to install EPSON Status Monitor, or make settings manually in the printer driver. See “Making Optional Settings” on page 117.

For Macintosh users:

When you have attached or removed options from the printer, you need to start EPSON Status Monitor, or delete and re-register the printer. To delete the printer, use Print & Fax (f or M ac O S X 10 . 5 o r l a te r) o r Printer Setup Utility (for Mac OS X 10.4).

The remaining service life of the toner cartridge is not updated (For Windows users only)

Cause What to do

The interval between updating information for the consumables is too long.

Press the Get Information Now button on the Consumables Info Settings dialog box. You can also change the interval for upd ating information about the consumables on the Consumables Info Settings dialog box.

Printout Problems

The font cannot be printed

Cause What to do

For Windows users, you may use the printer fonts substituted for specified TrueType fonts.

The selected font is not supported by your printer. Make sure that you have installed the correct font. See the Font

In the printer driver, choose the Print TrueType fonts as bitmap check box in the Extended Settings dialog box.

Guide for more information.

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Printout is garbled

Cause What to do

The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in

securely.

You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible

with Hi-Speed USB.

Note:

If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative.

The printout position is not correct

Cause What to do

The page length and margins may be set incorrectly in your application.

The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer

MP Tray Paper Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source

Make sure that you are using the correct page length and margin settings in your application.

driver settings.

drop-down list and specified the correct paper size in the printer driver settings.

Graphics do not print correctly

Cause What to do

The printer emulation setting in your application may be incorrect.

You may need more memory. Graphics require large amounts of memory. Install an appropriate

Make sure that your application is set for the printer emulation you are using. For example, if you are using the ESC/Page mode, make sure that your application is set to use an ESC/Page printer.

memory module. See “Memory Module” on page 63.

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Print Quality Problems

The background is dark or dirty

Cause What to do

You may not be using the correct type of paper for your printer.

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with

The Density setting may be too dark. In the printer driver, click Optional Settings in Extended Settings,

If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See “Available paper types” on page 151 for information on choosing paper.

only one character per page.

then lighten the Density setting.

White dots appear in the printout

Cause What to do

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with

only one character per page.

Print quality or tone is uneven

Cause What to do

Your paper may be moist or damp. Do not store paper in a humid or damp environment.

The toner cartridge may be near the end of its service life.

If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages” on page 68.

For Windows users, you can also check the remaining service lives of the toner cartridge by looking at the Basic Settings tab in the printer driver.

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A vertical line appears on the printout

Cause What to do

Either the metal roller or photoconductor wire inside the printer is dirty.

Clean the metal roller and photoconductor wire inside the printer. For details, see “Cleaning inside the printer” on page 73.

Toner smudges

Cause What to do

Your paper may be moist or damp. Do not store your paper in a humid or damp environment.

You may not be using the correct type of paper for your printer.

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with

Smooth, high-quality copier paper is recommended for best results. See “Available paper types” on page 151 for information on choosing paper.

only one character per page.

Areas are missing in the printed image

Cause What to do

Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The

higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment.

You may not be using the correct type of paper for your printer.

Completely blank pages are output

Cause What to do

The printer may have loaded more than one sheet at a time.

The problem may be with your application or interface cable.

Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper.

Print out a status sheet. See “Printing a Status Sheet” on page 93. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer.

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Cause What to do

The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer

driver settings.

MP Tray Paper Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source

drop-down list and specified the correct paper size in the printer driver settings.

The cartridge seal may not be pulled out of the toner cartridge.

The toner cartridge may be near the end of its service life.

Toner was not filled after the maintenance unit was replaced.

Make sure that the cartridge seal has been pulled out completely. For details, see the instructions that come with the product.

If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages” on page 68.

For Windows users, you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver.

Fill the toner. For details, see the instructions that come with the maintenance unit.

Printouts are extremely curled

Cause What to do

The printouts are curled because of heat and pressure of the fuser unit.

Turn the paper over or load a different type of paper.

The printed image is light or faint

Cause What to do

Your paper may be moist or damp. Do not store your paper in a humid or damp environment.

The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver. To modify

the Toner Save mode using the printer driver, select Advanced in Basic Settings, and click the More Settings. Deselect the Toner Save check box in the More Settings dialog box for Windows users or in the Advanced dialog for Mac users.

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Cause What to do

The toner cartridge may be near the end of its service life.

If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages” on page 68.

For Windows users, you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver.

The non-printed side of the page is dirty

Cause What to do

Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages with

only one character per page.

Printing was made right after clearing the paper jam. Make a few one-sided printouts.

Print quality decreased

Cause What to do

The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing.

Check to see if the printout is acceptable. If not, add more memory for a permanent solution or lower print quality temporarily in the printer driver.

Memory Problems

Insufficient memory for current task

Cause What to do

The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print quality

temporarily in the printer driver.

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Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Copyright and Trademarks

Operating System Versions

Safety Instructions

Warnings, Cautions, and Notes

Important Safety Instructions

Setting up the printer

Finding the place for the printer

Using the printer

Handling consumable products and maintenance parts

Safety Information

Laser safety labels

Internal laser radiation

Ozone safety

Getting to Know Your Printer

Where to Find Information

Printer Parts

Front view

Rear view

Inside the printer

Control panel

Options

Consumable Products

Maintenance Parts

Printing Tasks

Loading Paper into Your Printer

MP tray

Lower Paper Cassette Unit

Selecting and Using Print Media

Labels

Envelopes

Thick paper

Semi-thick paper

Transparencies

Custom paper size

Cancelling a Print Job

From the printer

From the computer

Setting the Print Quality

Using the Automatic setting

Using the Advanced setting

Customizing print settings

Toner Save mode

Setting the Advanced Layout

Duplex printing

Modifying the print layout

Resizing printouts

Printing watermarks

Printing headers and footers

Printing with an overlay

Printing Web Pages to Fit Your Paper Size

Installing Options

Optional Paper Cassette Unit

Handling precautions

Installing the optional paper cassette unit

Removing the optional paper cassette unit

Memory Module

Installing a memory module

Removing a memory module

Replacing Consumable Products/Maintenance Parts

Precautions During Replacement

Replacement Messages

Cleaning and Transporting the Printer

Cleaning the Printer

Cleaning the pickup roller

Cleaning inside the printer

Transporting the Printer

For long distances

For short distances

Troubleshooting

Clearing Jammed Paper

Precautions for clearing jammed paper

Paper Jam around the standard lower paper cassette

Paper Jam around the 250-sheet Paper Cassette Unit

Paper Jam in the 250-sheet Paper Cassette Unit

Paper Jam inside the printer