Version 1.0 | June 13, 2013
User Manual
Pan & Tilt Day/Night Network Camera
DCS-5010L
Manual Overview
D-Link reserves the right to revise this publication and to make changes in the content hereof without obligation to notify any
person or organization of such revisions or changes. Information in this document may become obsolete as our services and
websites develop and change. Please refer to the www.mydlink.com website for the most current information.
Manual Revision
Revision Date Description
1.0 June 13, 2013 • Initial release
Trademarks
D-Link and the D-Link logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United
States or other countries. All other company or product names mentioned herein are trademarks or registered trademarks of
their respective companies.
Copyright © 2013 by D-Link Corporation.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior express written permission from
D-Link Corporation.
Table of Contents
Table of Contents
Manual Overview............................................................... 2
Manual Revision ............................................................................ 2
Trademarks ..................................................................................... 2
Product Overview .............................................................. 4
Package Contents .........................................................................4
System Requirements ................................................................. 4
Introduction ................................................................................... 5
Features ............................................................................................6
Hardware Overview ..................................................................... 7
Front View ................................................................................ 7
Rear View .................................................................................8
Installation ......................................................................... 9
Zero Conguration Setup ........................................................10
Camera Setup Wizard ................................................................13
Manual Hardware Installation ................................................14
Wireless Installation Considerations ....................................15
Network Setup ..............................................................24
Wireless Setup ......................................................................25
Dynamic DNS (DDNS) .......................................................26
Image Setup .........................................................................27
Video .......................................................................................28
Audio .......................................................................................29
Motion Detection ...............................................................30
Mail ..........................................................................................31
FTP ............................................................................................33
Time and Date ......................................................................35
Day/Night Mode .................................................................36
Camera Control ...................................................................37
Maintenance ................................................................................38
Admin .....................................................................................38
System ....................................................................................39
Firmware Upgrade ..............................................................40
Status ..............................................................................................41
WPS - Push Button Setup .........................................................16
Mounting Instructions .............................................................. 17
mydlink ...........................................................................................18
Conguration ................................................................... 19
Using the Web Conguration Interface ..............................19
Live Video ......................................................................................20
Setup ...............................................................................................21
Wizard .....................................................................................21
Internet Connection Setup Wizard ........................22
Device Info ............................................................................41
Active User ............................................................................42
Troubleshooting .............................................................. 43
Technical Specications .................................................. 46
Contacting Technical Support ........................................ 48
Warranty ...........................................................................49
Registration .....................................................................56
3D-Link DCS-5010L User Manual
Section 1 - Product Overview
• DCS-5010L Pan & Tilt Day/Night Network Camera
• CAT5 Ethernet Cable
• Power Adapter
• Quick Install Guide
• Mounting Bracket and Screws
If any of the above items are missing, please contact your reseller.
Note: Using a power supply with a dierent voltage than the one included with your product
will cause damage and void the warranty for this product.
Product Overview
Package Contents
System Requirements
• Computer with Microsoft Windows® 8/7/Vista®/XP, or Mac with OS X® 10.6 or higher
• PC with 1.3 GHz or above and at least 128 MB RAM
• Internet Explorer 7, Firefox 12, Safari 4, or Chrome 20 or higher version with Java installed
and enabled
• Existing 10/100 Ethernet-based network or 802.11g/n wireless network
4D-Link DCS-5010L User Manual
Section 1 - Product Overview
Introduction
Congratulations on your purchase of the DCS-5010L Pan & Tilt Day/Night Network Camera. The DCS-5010L is a versatile and
unique solution for your home or small oce. Unlike a standard webcam, the DCS-5010L is a complete system with a built-in CPU
and web server that transmits high quality video images for security and surveillance. The pan/tilt function allows the camera
to patrol a wide area, while the built-in IR LEDs provide around-the-clock surveillance regardless of the lighting conditions.
The DCS-5010L can be accessed remotely, and controlled from any PC/Notebook over your local network or through the
Internet via a web browser. The simple installation and intuitive web-based interface oer easy integration with your Ethernet/
Fast Ethernet or 802.11 b/g/n wireless network, and with Wireless N technology you have the freedom to place the DCS-5010L
anywhere within range of your existing wireless network. The DCS-5010L also comes with remote monitoring and motion
detection features for a customizable, cost-eective security solution.
Your DCS-5010L is mydlink-enabled, which means that you can view and manage your camera from anywhere over the Internet
through the mydlink website, or through the mydlink mobile app for iOS and Android. You can view your live video feed, take
snapshots, and manage the camera’s conguration, all from anywhere you have Internet access.
5D-Link DCS-5010L User Manual
Section 1 - Product Overview
Features
Easy to Use and mydlink-Enabled for Easy Access and Management
The DCS-5010L is a standalone surveillance camera that requires no special hardware or software, and can operate independently, even without a
PC. This camera is also mydlink-enabled, which means you can view and manage your camera through the mydlink website, or through the mydlink
mobile app for iOS and Android mobile devices.
Pan/Tilt for Wide Viewing Area
Patrol a large area with one camera thanks to the DCS-5010L’s pan and tilt functions. You can use the web interface to manually adjust the camera
lens position, or set up to 24 pre-dened preset positions, enabling you to quickly move to frequently used points of interest.
IR LEDs for Day and Night functionality
The built-in infrared LEDs enable night time viewing of up to 8 meters (26 feet), giving you clear images regardless of lighting conditions.
H.264 Codec for Smooth, Space-Ecient Video
This camera supports use of the H.264 video codec, which gives you high-quality video with reduced bandwidth requirements. This means that
you can enjoy smoother, more reliable video streaming over the Internet, and less disk space is required to save recordings.
Motion Triggered Notications and Recordings
The DCS-5010L can send e-mail notications with snapshots or video clips whenever motion is detected. You can customize areas of the video to
monitor for motion to keep watch over specic areas of interest, and have the DCS-5010L send you an e-mail notication or upload images to an
FTP server whenever motion is detected.
802.11b/g/n Wireless or Ethernet/Fast Ethernet Support
The DCS-5010L oers wireless 802.11b/g/n and Ethernet/Fast Ethernet connectivity, making it easy to integrate into your existing network
environment. The DCS-5010L works with either a 10 Mbps Ethernet-based network or 100 Mbps Fast Ethernet-based network for traditional wired
environments, and works with 802.11b/g/n wireless routers or access points for added exibility. The Site Survey feature also allows you to view
and connect to any available wireless networks within range of the camera.
Remote Monitoring Utility
This camera also includes the D-ViewCam software, which adds enhanced features and functionality that help you create a full surveillance system for
up to 32 cameras. With D-ViewCam, you can view multiple cameras at the same time, record video, and set up scheduled and triggered recordings.
6D-Link DCS-5010L User Manual
Section 1 - Product Overview
Hardware Overview
Front View
Light Sensor
Camera Lens
Manual Focus Bezel
IR LED
Microphone
Power and Link LEDWPS LED
7D-Link DCS-5010L User Manual
Section 1 - Product Overview
Rear View
WPS Button
Reset Button
Power Connector
Ethernet Port
8D-Link DCS-5010L User Manual
Section 2 - Installation
There are three ways to set up your camera:
Zero Conguration Setup: If you have a mydlink-enabled router (D-Link cloud router), this is the easiest way to set up
your camera. Refer to “Zero Conguration Setup” on page 10.
Camera Installation Wizard: If you do not have a mydlink-enabled router, use the Camera Installation Wizard to guide
you through setup and initial conguration of your camera. Refer to “Camera Setup Wizard” on page 13.
Manual Hardware Installation: This section shows you how to manually set up your camera, however in order to use
the mydlink features of your camera, you will still need to run the Camera Installation Wizard. Refer to “Manual Hardware
Installation” on page 14.
Installation
9D-Link DCS-5010L User Manual
Section 2 - Installation
Zero Conguration Setup
If you have a mydlink-enabled Cloud Router, you can take advantage of Zero Conguration Setup. Zero Conguration
automatically congures your camera's settings for you and adds the camera to your mydlink account automatically without
the need to run the Setup Wizard.
Step 1 - Connect the Ethernet Cable and Power Cable
Use the included Ethernet cable and plug it into the camera. Plug the other
end into an available (LAN) port on your D-Link Cloud Router. Connect the
power adapter into the power port on the back of the camera.
Note: If you wish to use your camera wirelessly, you will be able to remove the
cable after the Zero Conguration Setup is complete and place the camera within
your wireless network. The router will congure the camera’s wireless settings
automatically.
Step 2 - Attach the External Power Adapter
Plug the power adapter into a wall outlet or surge protector.
10D-Link DCS-5010L User Manual
Section 2 - Installation
Step 3 - Check Your mydlink Account
From any computer with an Internet connection, open a web browser such
as Internet Explorer and log in to your mydlink account. The mydlink page
will check for new devices and display a New device Found! notication in
the bottom-left corner. Click the notication to continue.
Step 4 - Register Device to mydlink
A summary and conrmation notication will appear with the automatically
congured details. Make a note of the details and click Yes to add the camera
to your account.
DCS-5010L
DCS-5010L
11D-Link DCS-5010L User Manual
Section 2 - Installation
Zero Conguration will navigate to the mydlink Live View tab for your camera
where you will see a screen similar to the following.
If you wish to connect your camera to your router wirelessly, you can simply
disconnect the Ethernet cable and move the camera to its intended location.
Your router's wireless settings have been automatically transferred to the camera
and no further conguration is required.
Your camera is now set up. You can skip to “mydlink” on page 18 to learn
more about the mydlink features of this camera, or go to “Conguration” on
page 19 for advanced conguration.
Note: If the live image is blurry or out of focus, you can manually adjust the focus
by rotating the manual focus bezel surrounding the camera lens.
12D-Link DCS-5010L User Manual
Section 2 - Installation
Camera Setup Wizard
If you do not have a mydlink-enabled cloud router, you can use the Camera Setup Wizard to guide you through the process
of adding your camera to the mydlink service
Please download the Setup Wizard from http://www.mydlink.com/support.
Windows Users - Extract (“unzip”) the les to a folder on your computer and then double-click the autorun.exe le.
Mac Users - Download the Mac OS Setup Wizard. Open the SetupWizard le and launch the application.
After about 30 seconds, the Setup Wizard will open, which will guide you step-by-step through the installation process from connecting
your hardware to conguring your camera and registering it with your mydlink account.
Click Set up your Cloud Camera to go through the Setup Wizard, which will guide you step-by-step through the installation process
from connecting your hardware to conguring your camera and registering it with your mydlink account.
13D-Link DCS-5010L User Manual
Section 2 - Installation
Manual Hardware Installation
If you wish to set up your camera without using the Camera Setup Wizard, please follow these steps.
Note: In order to use the mydlink features of this product, you will need to go through the Camera Setup Wizard or Zero
Conguration Setup.
Connect the Ethernet Cable and Power Cable
Use the included Ethernet cable and plug it into the camera. Plug the other
end into an available LAN port on your router. Plug the supplied power
adapter into the back of the camera
Plug in the External Power Adapter
Plug the power adapter into a wall outlet.
Congure Your Camera
Refer to “Conguration” on page 19 for information on how to congure your
camera.
Optional: Use WPS to Connect Wirelessly
You can use WPS to connect your camera to your network wirelessly. For
more information, refer to “WPS - Push Button Setup” on page 16. If your router
does not support WPS, you will still be able to set up your camera’s wireless
settings in the camera’s web interface.
14D-Link DCS-5010L User Manual
Section 2 - Installation
Wireless Installation Considerations
Your D-Link Wireless Network Camera lets you access your network using a wireless connection from anywhere within the
operating range of your wireless network. However, the number, thickness and location of walls, ceilings, or other objects
that the wireless signals must pass through, may limit the range. Typical ranges vary depending on the types of materials and
background RF (radio frequency) noise in your home or business. The key to maximizing wireless range is to follow these basic
guidelines:
1. Minimize the number of walls and ceilings between your adapter and other network devices (such as your
Network Camera) - each wall or ceiling can reduce your adapter’s range by 1-30 meters (3-90 feet).
2. Be aware of the direct line between network devices. A wall that is half a meter thick (1.5 feet), at a 45-degree
angle appears to be almost 1 meter (3 feet) thick. At a 2-degree angle, it can appear over 14 meters (42 feet)
thick. Position your devices so that the signal will travel straight through a wall or ceiling (instead of at an angle)
for better reception.
3. Building materials make a dierence. A solid metal door or aluminum studs may weaken the wireless signal. Try
to position your access points, wireless routers, and other networking devices where the signal passes through
drywall or open doorways. Materials and objects such as glass, steel, metal, walls with insulation, water (sh
tanks), mirrors, le cabinets, brick, and concrete will degrade your wireless signal.
4. Keep your product at least or 1-2 meters (3-6 feet ) away from electrical devices or appliances that generate RF
noise.
5. If you are using 2.4 GHz cordless phones or other radio frequency sources (such as microwave ovens), your
wireless connection may degrade dramatically or drop completely. Make sure your 2.4 GHz phone base is as
far away from your wireless devices as possible. The base transmits a signal even if the phone in not in use.
15D-Link DCS-5010L User Manual
Section 2 - Installation
WPS - Push Button Setup
If your router supports Wi-Fi Protected Setup (WPS), you can create a secure wireless connection using the WPS Button on the
back of the camera. Please note that WPS setup only establishes a secure wireless connection, and you will still need to run
the Setup Wizard to congure your camera.
To create a WPS connection:
Step 1
Make sure the camera is plugged in, then press and hold the WPS button for
ten seconds. The blue WPS status LED will start blinking.
Step 2
Press the WPS button on your router within 60 seconds. The WPS button is
usually on the front or side of your router. On some routers, you may need
to log in to the web interface and click on an on-screen button to activate
the WPS feature. If you are not sure where the WPS button is on your router,
please refer to your router’s User Manual.
The DCS-5010L will automatically create a secure wireless connection to your
router. While connecting, the blue LED will ash and your camera will reboot.
WPS Button
16D-Link DCS-5010L User Manual
Section 2 - Installation
Mounting Instructions
To mount your camera on a wall or ceiling, please follow the steps below.
It is suggested that you congure the camera
before mounting.
Place the mounting bracket where you want
to position the camera and use a pencil to
mark the holes.
Use appropriate tools to drill two holes the
same diameter as the plastic anchors. After
drilling the holes, insert the plastic anchors
to support the screws.
If desired, the power and Ethernet cables
can be concealed behind the mounting
bracket. Run the cables through the back of
the mounting bracket, securing them with
the built-in guides. Be sure to leave enough
cable length protruding from the top to
allow connection to the camera.
2
Fasten the mounting bracket to the wall using
1
3
the screws provided.
Do not overtighten the screws as this may
crack the mounting bracket.
Using the supplied thumbscrew, fasten the
camera to the mounting bracket. Connect
the power and Ethernet cables to the
camera.
Adjust the angle of the arm on the
mounting bracket as required. Tighten the
thumbscrew to lock the arm in place.
4
5
6
17D-Link DCS-5010L User Manual
Section 2 - Installation
mydlink
After registering your DCS-5010L camera with a mydlink account in the Camera Installation Wizard, you will be able to remotely
access your camera from the www.mydlink.com website. After signing in to your mydlink account, you will see a screen similar
to the following:
For more details on using your camera with mydlink, go to the Support section of the mydlink website and check the User
Manual section for your product to nd the latest instruction guide for your camera's mydlink features.
18D-Link DCS-5010L User Manual
Section 3 - Conguration
Conguration
Using the Web Conguration Interface
After completing the Camera Installation Wizard, your camera is ready to use. The camera’s built-in web conguration interface
is designed to allow you to easily access and congure your DCS-5010L. There are two ways in which you can access your
camera’s web conguration interface:
• Log in to your mydlink account to access your camera’s conguration interface.
• You can also access the interface locally by entering the IP address of your camera into a web browser, such as Internet
Explorer®. To log in, use the User name admin and the password you created in the Installation Wizard. If you did not create
a password, leave the password eld blank. After entering your password, click OK.
Note: If you are directly connecting your camera to your PC, or if you are using the camera on a closed network, the default IP
is 192.168.0.20. If the camera is connected to a router or network, a dierent IP address may have been assigned.
DCS-5010L
19D-Link DCS-5010L User Manual 19
Section 3 - Conguration
Live Video
The Live Video screen shows you the live video feed from your camera. For information on how to congure your Live Video streams, refer to “Video”
on page 28.
Video
Compression
Format:
Pan/Tilt Wheel:
Go To:
Pan Step:
Tilt Step:
Language:
Zoom:
Click the H.264 or MJPEG radio button to choose which stream to
view.
Click on the directional arrows on the pan/tilt wheel to manually
control the pan and tilt functions of the camera. At any time, you can
click the home button in the center of the wheel to return the camera
to its home position.
Select one of the preset locations from the drop-down menu to move
the camera to that position. Preset positions can be set by going to
the Camera Control section of the Setup menu.
Select the increment of movement for each press of a pan (up/down)
arrow on the pan/tilt wheel.
Select the increment of movement for each press of a tilt (left/right)
arrow on the pan/tilt wheel.
You can select the desired language for the web interface from this
drop-down menu.
Click on these buttons to adjust the level of digital zoom applied to
the image
Audio:
Night Mode:
Click on these buttons to turn audio playback on and o.
If you have set the night mode to manual, the night mode feature can
be toggled using these buttons
Note: If the live image is blurry or out of focus, you can manually
adjust the focus by rotating the manual focus bezel surrounding the
camera lens.
20D-Link DCS-5010L User Manual 20
Section 3 - Conguration
Setup
Wizard
You may choose to congure your Internet connection by using the Internet Connection
Setup Wizard that includes step-by-step instructions. Otherwise, you may manually
congure your connection using the Manual Internet Connection Setup.
Note: To register your camera with mydlink and enable its mydlink-related features, you
will need to use the Camera Installation Wizard. Please refer to “Camera Setup Wizard”
on page 13 for more details.
21D-Link DCS-5010L User Manual 21
Section 3 - Conguration
Internet Connection Setup Wizard
This wizard will guide you through a step-by-step process to congure your new D-Link
Camera and connect the camera to the Internet.
Click Next to continue.
Select what kind of Internet connection your camera should use:
DHCP Connection (Default): If you are connected to a router, or are not sure which
connection to use, select DHCP Connection.
Static IP Address: This will allow you to manually enter your network settings
for the camera. Select this option if your Internet Service Provider or network
administrator has provided you with a set of predened IP addresses. If you are
not sure what settings to enter, check with your Internet Service Provider or
network administrator.
PPPoE Connection: If your camera is directly connected to a DSL modem, you may
need to use PPPoE. Enter the username and password provided to you by your
Internet Service Provider.
Click Next to continue.
22D-Link DCS-5010L User Manual 22
Section 3 - Conguration
If you have a Dynamic DNS account and would like the camera to update your IP
address automatically, select Enable and enter your host information. Otherwise,
simply select Disable.
Click Next to continue.
Enter a name for your camera. Click Next to continue.
Congure the correct time to ensure that all events are triggered, captured, and
scheduled at the right time. Click Next to continue.
This page displays your congured settings. Click Apply to save and activate your
changes, or click Back to change your settings.
23D-Link DCS-5010L User Manual 23
Section 3 - Conguration
This section allows you to congure your network settings.
Network Setup
DHCP:
Static IP Client:
PPoE
Port Settings:
Select this connection if you have a DHCP server running on your
network and would like a dynamic IP address to be assigned to your
camera automatically.
Select this connection type if your Internet Service Provider (ISP)
or network administrator has provided you with a static or xed IP
address and other network information for your camera. Click on the
Static IP Address radio button to activate this method.
IP Address: The xed IP address
Subnet Mask: The default value is “255.255.255.0.” Used to determine
if the destination is the same subnet.
Default Gateway: The gateway used to forward data to destinations
in a dierent subnet. Invalid gateway settings may cause the failure
of transmissions to a dierent subnet.
Primary DNS: Primary domain name server that translates names to
IP addresses.
Secondary DNS: Secondary domain name server to backup the
Primary DNS.
If you need to connect to the Internet using a PPoE connection, click on
the PPoE radio button and enter the username and password provided
to you by your Internet Service Provider or Network Administrator
You may congure a second HTTP port that will allow you to connect
to the camera via a standard web browser. The port can be set to a
number other than the default TCP port of 80. A corresponding port
must be opened on the router. For example, if the port is changed
to 1010, users must type http://192.168.0.100:1010 instead of only
“http://192.168.0.100”.
UPnP Settings:
Bonjour
Settings:
Enable this setting to congure your camera as a UPnP device in the
network. You can also enable UPnP port forwarding.
Enable this setting to allow your camera to be discovered by the
Bonjour service. You can also specify a Bonjour name for the device.
24D-Link DCS-5010L User Manual 24
Section 3 - Conguration
Wireless Setup
This section allows you to set up and congure the wireless settings on your camera.
Enable
Wireless:
SSID:
Channel:
Connection
Mode:
Site Survey:
Wireless
Security Mode:
Check this box to allow your camera to connect to your network
wirelessly.
Enter the network name (SSID) of the wireless network you want to
connect to. You can also click the Site Survey button below to choose
an available network and ll in settings automatically.
If you are using Ad-Hoc as your connection mode, select the same
channel that is being used by your wireless network.
Select the connection mode used by your wireless network. In most
cases, you should select Infrastructure. Ad-Hoc is only used if your
camera is directly connecting to another PC or device without the use
of a router or access point.
Clicking this button will allow you to select an available wireless
network to connect to, and will ll in the necessary settings for you.
Select the wireless security mode used by your wireless network. If
you select WEP or WPA-PSK/WPA2-PSK, enter the password for your
wireless network in the text box that appears.
25D-Link DCS-5010L User Manual 25
Section 3 - Conguration
Dynamic DNS (DDNS)
This section allows you to congure the DDNS setting for your camera. DDNS will allow all users to access your camera using a domain name instead
of an IP address.
Enable:
Server Address:
Host Name:
User Name:
Password:
Timeout:
Click to enable the DDNS function.
Select your Dynamic DNS Server from the pull-down menu.
Enter the host name of the DDNS server.
Enter your username or e-mail used to connect to the DDNS.
Enter your password used to connect to the DDNS server.
This allows you to specify the periodic update time for the DDNS
address.
26D-Link DCS-5010L User Manual 26
Section 3 - Conguration
Image Setup
This section allows you to congure the image settings for your camera.
Enable
Antiicker:
Flip Image:
Mirror:
Brightness
Control:
Contrast
Control:
Saturation
Control:
If you have lights flickering in your camera video, try enabling
antiicker. Otherwise, you should leave this disabled.
Select this box to vertically ip the video.
Horizontally ip the video.
Note: If the camera is installed upside down, Flip Image and Mirror
should both be checked
Allows you to adjust the brightness level. Select a setting between
-5 and +5.
Allows you to adjust the contrast level. Select a setting between -5
and +5.
Allows you to adjust the saturation level. Select a setting between -5
and +5.
27D-Link DCS-5010L User Manual 27
Section 3 - Conguration
Video
This section allows you to congure the video settings for your camera.
Video Prole:
Encode Type:
Resolution:
Bit Rate
FPS:
JPEG Quality:
Default View
Mode:
Light
Frequency:
This section allows you to change the Resolution, FPS, and Quality.
Your camera has separate settings for the H.264 and MJPEG video
streams.
Select the desired video resolution from three formats: 640x480,
320x240, and 160x112. Higher settings oer better quality, but will
require more bandwidth to stream.
Select the desired bit rate for the video. A higher bit rate will increase
image quality, but will require more bandwidth to stream.
Select the frame rate (FPS) to use for the video stream. Higher settings
oer better quality, but will require more bandwidth to stream.
Select one of ve levels of image quality: Highest, High, Medium,
Low, and Lowest.
Select the default encoding to use when viewing your video on the
Live Video page.
Select the frequency used by your lighting and power to help reduce
image icker.
28D-Link DCS-5010L User Manual 28
Section 3 - Conguration
Audio
This section allows you to adjust the audio settings for your camera.
Note: Please wait a few seconds for the camera to adjust the audio after making changes.
Audio Settings:
Volume
Settings:
You may Enable or Disable the camera audio feed.
Select the desired volume percentage level.
29D-Link DCS-5010L User Manual 29
Section 3 - Conguration
Motion Detection
Motion detection allows you to mark areas of your camera’s video to monitor for motion, which can be used to trigger snapshots or recordings.
Refer to “Mail” on page 31 and “FTP” on page 33 for more details.
Motion
Detection:
Time:
Sensitivity:
Detection
Areas:
Select whether you want to enable or disable the motion detection
feature of your camera.
Specify whether you want to Always have motion detection enabled,
or according to a Schedule that you dene.
Specify the amount of dierence required to determine whether
there was motion.
Use your mouse to click on the areas of the video that you would like
to monitor for motion.
30D-Link DCS-5010L User Manual 30
Section 3 - Conguration
This section allows you to congure your camera to send snapshots and video clips to an e-mail address. If you are not sure what settings to use,
check with your e-mail service provider.
SMTP Server
Address:
SMTP Server
Port:
Sender e-mail
Address:
Receiver e-mail
Address:
User Name:
Password:
This is the domain name or IP address of your external e-mail server.
This allows you to set the port for the SMTP Server. The default value
is 25, and should only be changed if advised by your e-mail provider.
This is the e-mail address listed as the sender for your notication
e-mails.
This is the e-mail address that your notication e-mails will be sent to.
If the SMTP server uses authentication, enter your user name.
If the SMTP server uses authentication, enter your password.
For example, if you want to use Gmail with SSL-TLS for e-mail
notications, you can follow the setup procedure as below:
Step 1 - Enter “smtp.gmail.com” in SMTP Server Address.
Step 2 - Change the SMTP server port number from 25 to 465.
Step 3 - Enter your gmail e-mail address in Sender E-mail Address.
Step 4 - Enter the destination e-mail address in Receiver E-mail
Address.
Step 5 - Enter the user name required to access the SMTP server.
Step 6 - Enter the password required to access the SMTP server.
Step 7 - Select SSL-TLS and then click Save Settings.
Step 8 - Click the Test button to send a test e-mail to the account
listed above.
Note: You can also use STARTTLS, which will use SMTP server port
number 587.
Note: If you want to use a Yahoo SMTP server, the SMTP server address will
be dierent between each registered region, and only SMTP port 465 is
supported for SSL-TLS.
31D-Link DCS-5010L User Manual 31
Section 3 - Conguration
Enable the
emailing of
images to an
email account:
Email Interval:
Enable the
emailing of
video clips
to an email
account:
Test Email
Account:
Enabling this will allow snapshots to be e-mailed to you in dierent
ways:
• Choosing Always will email snapshots continuously based on
the Email Interval specified.
• Choosing Schedule will allow you to schedule when to start
and stop the emailing of snapshots.
• Select Motion Detection if you would like the camera to
email images only when motion is detected. You can choose
whether to email a snapshot immediately, or email 6 snapshots
together, with 3 frames before and after motion was detected.
You can also set the Frame interval time to specify how far
apart the snapshots should be.
This sets the limit for how frequently email notications will be sent.
This can be set from 1 to 65535 seconds.
Enabling this will allow video clips to be emailed to you in dierent
ways. This is the same as emailing images, as specied above, but will
take video clips according to the Video Limit settings you specify.
This will send a test email according to the email settings you have
specied above.
32D-Link DCS-5010L User Manual 32
Section 3 - Conguration
FTP
This section allows you to congure your camera to send snapshots and video clips to an FTP server.
Host Name:
Port:
User Name:
Password:
Path:
Passive Mode:
Enable the
uploading of
images to an
FTP server:
Image
Frequency:
Enter the IP address of the FTP server that you will be connecting to.
Enter the port of the FTP server that you will be connecting to.
Enter the user name of your FTP server account.
Enter the password of your FTP server account.
Enter the destination path/folder to save les to on the FTP server.
Enabling passive mode may help you reach your FTP server if your
camera is behind a router protected by a rewall.
Enabling this will allow snapshots to be uploaded in dierent ways:
• Choosing Always will upload snapshots continuously based
on the Image Frequency specified.
• Choosing Schedule will allow you to schedule when to start
and stop the uploading of snapshots.
• Select Motion Detection if you would like the camera to
upload images only when motion is detected.
Set how frequently you want images to be taken and uploaded. You
can choose to upload by frames per second, or by seconds per frame.
Base File Name:
Set the desired base le name for your snapshots.
33D-Link DCS-5010L User Manual 33
Section 3 - Conguration
File:
Enable the
uploading of
video clip to an
FTP server:
File Name
Prex:
Select how you want uploading of snapshots to be handled:
• Overwrite will replace the old snapshot with the new one.
This means you will only have one snapshot that is updated
every time a new one is taken.
• Date/Time Suffix will add the date and time to the end of the
snapshot file name. You can also choose to make subfolders
based on a period of time you specify to help you organize
your snapshots.
• Sequence Number Suffix will add a number to the end of the
snapshot file name up to the number you specify, after which
the oldest files will be overwritten.
Enabling this will allow video clips to be uploaded to your FTP server
in various ways.
• Choosing Always will upload video continuously, based on
the Video Limit specified below.
• Choosing Schedule will allow you to schedule when to start
and stop the uploading of video.
• Select Motion/Sound Detection if you would like the camera
to upload video only when motion or sound is detected.
Set the desired base le name for your videos.
Video Limit:
Test FTP Server:
Specify the maximum file size and duration of the videos to be
uploaded.
Clicking on the Test button will send a test JPEG snapshot to the FTP
server specied above to make sure that your settings are correct.
34D-Link DCS-5010L User Manual 34
Section 3 - Conguration
Time and Date
This section allows you to congure the settings of the internal system clocks for your camera.
Time Zone:
Synchronize
NTP Server:
Set the Date
and Time
Manually:
Select the time zone for your region from the drop down menu.
Enabling this will allow the camera to update its clock automatically
from an NTP server. Select the NTP server closest to you, and select
whether you want to apply daylight saving corrections.
If Synchronize NTP Server is disabled, you can set the date and time
manually. You can also click on Copy Your Computer’s Time Settings
to automatically set the date and time based on your computer’s
settings.
35D-Link DCS-5010L User Manual 35
Section 3 - Conguration
Day/Night Mode
This section allows you to congure when Day and Night modes are used. Day mode uses the infrared cut lter to provide a corrected color image
for times where there is available lighting. Night mode moves the lter out of the way to use all available light, and turns on the IR LED illuminators
to allow for clear black and white video in dark areas with little or no light.
Auto:
Manual:
Always Day
Mode:
Always Night
Mode:
Day Mode
Schedule:
This mode will automatically switch between Day and Night mode
based on the amount of available lighting.
This mode allows you to manually switch between modes through
the Live Video page.
This sets the camera to always use Day mode.
This sets the camera to always use Night mode.
This sets the camera to use Day mode during the times you specify,
and will switch to Night mode outside the times you specify.
36D-Link DCS-5010L User Manual 36
Section 3 - Conguration
Camera Control
This section allows you to congure the pan and tilt operations of your camera. You can specify the lens location for the Home button, and specify
up to 24 pre-set lens locations, allowing you to quickly view these pre-determined areas of the camera’s range from the Live Video screen.
Pan/Tilt Wheel:
Set as Home:
Default Home:
Pan Step:
Tilt Step:
Preset Position:
Use the directional arrows on the wheel to move the camera lens
through its pan and tilt ranges.
Click this button to set the current lens location as the Home location.
Once set, the camera will return to this location whenever the Home
button in the center of the pan/tilt wheel is clicked.
Clicking on this button returns the Home location to the factory
default setting.
Select the increment of movement for each press of a pan (up/down)
arrow on the pan/tilt wheel.
Select the increment of movement for each press of a tilt (left/right)
arrow on the pan/tilt wheel.
The camera allows you to specify up to 24 pre-determined lens
positions, which can be used to quickly move the camera’s view to
areas of interest.
• Select the number of the position that you would like to specify.
• Use the pan/tilt wheel to move the camera’s lens to the desired
preset position.
• Enter a name to help you easily identify the preset.
• Click on the Set button to save the preset.
• Any pre-saved positions can be cleared by selecting the desired
preset and clicking on the Clear button.
37D-Link DCS-5010L User Manual 37
Section 3 - Conguration
Maintenance
Admin
This section allows you to change the administrator’s password and congure the server settings for your camera. You can also manage the user
account(s) that are allowed to access to your camera.
Admin
Password:
Camera Name:
LED Control:
User Access
Control:
Snapshot URL
Authentication:
OSD Time:
Add User
Account:
To change the admin password used to log into the web interface,
enter the old password, then enter the new password and retype it
in the next text box, then click Apply.
Specify a name for your camera
Select Normal to enable the LEDs on the front of the device, or select
O to disable the LED. Disabling the LED function may be useful if
you want to make the camera less obvious.
Select Enable to enable user access control or Disable to allow only
the administrator account to access the camera.
Select Enable to allow access to the current camera snapshot via the
web address indicated.
Select Enable to allow the current time to be added to the camera
video, and select a color to use for the text.
You can create new users to provide viewing access for your camera’s
video. User accounts will only be able to access the Live Video section
of the web conguration interface, but cannot access any other parts
or change any settings.
To create a new user, enter a user name, password, and retype the
password, then click Add. A maximum of 8 user accounts can be
created.
User List:
Displays the account names of authorized users. You can modify or
delete an account by clicking on its modify or delete icon.
38D-Link DCS-5010L User Manual 38
Section 3 - Conguration
System
This section allows you to save and restore your conguration, restore the factory settings, and/or restart the camera.
Save To Local
Hard Drive:
Load From
Local Hard
Drive:
Restore
To Factory
Default:
Reboot The
Device:
Click the Save Conguration button to save the current camera
conguration to your local PC.
To load a previously saved configuration, click the Browse...
button, select your saved conguration le, then click the Restore
Conguration From File button.
Click the Restore Factory Defaults button to reset all settings back
to the factory defaults. Please note that this will erase any changes
you have made to the settings of the camera.
Click the Reboot the Device button to reboot the camera.
39D-Link DCS-5010L User Manual 39
Section 3 - Conguration
Firmware Upgrade
Your current rmware version and date will be displayed on your screen. You may go to the D-Link Support Page to check for the latest rmware
versions available.
To upgrade the rmware on your DCS-5010L, download the latest rmware from the
D-Link Support Page to your local hard drive. Click the Browse... button and select the
rmware le, then click the Upload button to start the rmware upgrade.
Warning: The rmware upgrade process must not be interrupted or the camera may be
damaged. When upgrading rmware, do not unplug the camera or your PC, or close your
web browser until the process is complete. It is also highly recommended that you use a
wired connection for your camera and PC when upgrading rmware.
40D-Link DCS-5010L User Manual 40
Section 3 - Conguration
Status
Device Info
This section displays all the detailed information about your device and network settings.
41D-Link DCS-5010L User Manual 41
Section 3 - Conguration
Active User
This page lists all the active users’ information including the User Name, IP address, and the time that camera access began.
42D-Link DCS-5010L User Manual 42
Section 4 - Troubleshooting
Troubleshooting
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came in your package. You can
also download the wizard from: http://www.mydlink.com/support
After going through the wizard, you should see “Remote Status: Enabled” on the summary page.
If you see Remote Status: Disabled, make sure that:
the front LED on your camera is lit solid green
your Internet connection is working
your router’s LAN & WAN connections are working properly
your router has UPnP enabled (if your router does not support UPnP, please refer to Appendix A)
your router can get a public IP address
your router’s rmware has been upgraded to the latest version
you have tried rebooting your router by unplugging it, then plugging it back in
After checking the above items, you can click the Retry button to refresh the summary screen to see if Remote Access has been enabled.
2. What can I do if I forget the password for my camera’s web conguration interface?
If you forget your password, you will need to perform a factory reset of your camera. This process will change all your settings back to the factory
defaults. It is therefore recommended that you make a record of the password for future reference.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. The image on the live view is blurry or out of focus, what can I do?
You can manually adjust the focus of the lens by rotating the bezel on the front of the camera (surrounding the lens). While watching the live view,
rotate the bezel until the desired level of focus is achieved.
43D-Link DCS-5010L User Manual
Section 4 - Troubleshooting
4. Why don’t the LEDs light up?
The power supply might be faulty. Conrm that you are using the provided DC 12V power supply for this network camera. Verify that the power
supply is correctly connected. The WPS LED will only turn on if there is a WPS connection present, the camera may still be functioning correctly
even if this LED is not lit. If the camera is functioning normally, the LEDs may have been disabled. See “Admin” on page 38 for information about how
to enable the LEDs.
5. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To conrm that the cables are working, PING the address of a known device on the network. If
the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.
If you are using a wireless connection to connect the camera, be aware of the range limitations of the wireless N standard. Most wireless N devices
have a maximum indoor range of around 70 metres (230 feet). Also be aware that obstacles such as walls, oors, doors and other solid objects can
have an adverse eect on signal range.
6. Why does a series of broad vertical white lines appear throughout the image?
It could be that the image sensor has become overloaded when it has been exposed to bright light such as direct exposure to sunlight or halogen
lights. Reposition the camera into a more shaded area immediately, as prolonged exposure to bright lights will damage the sensor.
7. The camera is producing noisy images. How can I solve the problem?
The video images might be noisy if the camera is used in a very low light environment. Try switching to night mode if you are consistently monitoring
a low light area.
44D-Link DCS-5010L User Manual
Section 4 - Troubleshooting
8. The images are poor quality, how can I improve the image quality?
Make sure that your computer’s display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering
artifacts in the image, making the image look as if it is of poor quality.
You may also need to check your image settings to make sure the brightness, contrast, and other settings are set properly. For more, refer to ”Image
Setup” on page 27.
9. Why are no images available through the Web browser?
ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu.
You may also need to change the security settings on your browser to allow the ActiveX plug-in to be installed. Also, check that you have the latest
version of Java installed. Java can be downloaded from http://www.java.com
If you are using Internet Explorer with a version number 6 or lower, then you will need to upgrade your Web browser software in order to view the
streaming video transmitted by the Network Camera.
45D-Link DCS-5010L User Manual
Appendix A - Technical Specications
Technical Specications
SYSTEM REQUIREMENTS
• Microsoft Windows® 8/7/Vista/XP, or Mac with OS X 10.6 or higher
• PC with 1.3 GHz or above and at least 128 MB RAM
• Internet Explorer 7, Firefox 12, Safari 4, or Chrome 20 or higher
version with Java installed and enabled
NETWORKING PROTOCOL
• IPV4, ARP, TCP, UDP, ICMP
• DHCP Client
• NTP Client (D-Link)
• DNS Client
• DDNS Client (Dyndns and D-Link)
• SMTP Client
• FTP Client
• HTTP Server
• PPPoE
WIRELESS TRANSMIT OUTPUT POWER TYPICAL
• 11b - 16 dbm
• 11g/11n - 12 dbm
SDRAM
• 64 MB
FLASH MEMORY
• 8 MB
RESET BUTTON
• Reset to factory default
VIDEO CODECS
• H.264
• MJPEG
• JPEG for still images
• UPnP Port Forwarding
• LLTD
BUILTIN PROTOCOL
• 10/100 BASE-TX Fast Ethernet
• 802.11b/g/n WLAN
WIRELESS CONNECTIVITY
• 802.11b/g/n Wireless with WEP/WPA/WPA2 security
• WPS
VIDEO FEATURES
• Adjustable image size and quality
• Time stamp and text overlay
• Flip and Mirror
RESOLUTION
• 640 x 480 at up to 30 fps
• 320 x 240 at up to 30 fps
• 160 x 112 at up to 30 fps
46D-Link DCS-5010L User Manual
Appendix A - Technical Specications
LENS
• Focal length: 2.2 mm, F2.0
SENSOR
• VGA 1/5 inch CMOS sensor
IR LED
• 8 meter illumination distance with 10 LEDs and light sensor
MINIMUM ILLUMINATION
• Color: 1 lux @ F2.0 (Day)
• B/W: 0 lux @ F2.0 (Night)
VIEWING ANGLE
• Horizontal: 66.2°
• Vertical: 49.08°
• Diagonal: 77.04°
PAN/TILT RANGE
POWER
• Input: 100-240 V AC, 50/60 Hz
• Output: 12 V DC, 1 A
DIMENSIONS W X D X H
• Camera Only - 102.35 x 101.27 x 133.6 mm (4.03 x 3.99 x 5.26 inches)
• Camera Including Mounting Bracket - 102.35 x 101.27 x 230.0 mm
(4.03 x 3.99 x 9.06 inches)
WEIGHT
• Device: 292.4 grams (0.64 lbs)
• Mounting Bracket: 60.8 grams (0.13 lbs)
MAX POWER CONSUMPTION
• 8.64 W
OPERATION TEMPERATURE
• 0 ˚C to 40 ˚C (32 ˚F to 104 ˚F)
• Pan Range: +170° ~ -170° (Total 340°)
• Tilt Range: +95° ~ -25° (Total 120°)
DIGITAL ZOOM
• Up to 4x
3A CONTROL
• AGC (Auto Gain Control)
• AWB (Auto White Balance)
• AES (Auto Electronic Shutter)
STORAGE TEMPERATURE
• -20 ˚C to 70 ˚C (-4 ˚F to 158 ˚F)
HUMIDITY
• 20-80% RH non-condensing
EMISSION EMI, SAFETY & OTHER CERTIFICATIONS
• FCC Class B
• IC
• C-Tick
• CE
47D-Link DCS-5010L User Manual
Appendix B - Contacting Technical Support
Contacting Technical Support
U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.
Before you contact technical support, please have the following ready:
• Model number of the product (e.g., DCS-5010L)
• Hardware Revision (located on the label on the bottom of the Network Camera (e.g., rev A1))
• Serial Number (s/n number located on the label on the bottom of the Network Camera).
You can nd software updates and user documentation on the D-Link website as well as frequently asked questions and
answers to technical issues.
For customers within the United States:
Phone Support:
(877) 453-5465
Internet Support:
http://support.dlink.com
For customers within Canada:
Phone Support:
(800) 361-5265
Internet Support:
http://support.dlink.ca
48D-Link DCS-5010L User Manual
Appendix C - Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
• Only for products purchased and delivered within the fty states of the United States, the District of Columbia, U.S. Possessions
or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship
and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except
as otherwise stated herein.
• Hardware (excluding power supplies and fans): One (1) year
• Power supplies and fans: One (1) year
• Spare parts and spare kits: Ninety (90) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at
D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual
purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Oce. The replacement hardware
need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any
reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer,
and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical
to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link
upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded,
shall become the property of D-Link upon replacement or refund.
49D-Link DCS-5010L User Manual
Appendix C - Warranty
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be
free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will
be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional
specications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject
to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by
D-Link; provided that the non-conforming Software (and all copies thereof) is rst returned to D-Link. The license granted respecting any Software
for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without any
warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim (USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sucient detail to allow DLink to conrm the same, along with proof of purchase of the product (such as a
copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-354-6555, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain
a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
https://rma.dlink.com/.
50D-Link DCS-5010L User Manual
Appendix C - Warranty
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise
we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to
pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance
with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
Submitting A Claim (Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will
be done. The registration is not considered a proof of purchase.
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sucient detail to allow D-Link to conrm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship
back any accessories.
51D-Link DCS-5010L User Manual
Appendix C - Warranty
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will
be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard
Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired
or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or
non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modication, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, rmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Oce. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
52D-Link DCS-5010L User Manual
Appendix C - Warranty
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE
LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE
PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK
STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT
IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK
FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF
THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM
LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING
EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED
OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This
Limited Warranty provides specic legal rights and you may also have other rights which vary from state to state.
Trademarks:
D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their
respective owners.
Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the
United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.
Copyright ©2013 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
53D-Link DCS-5010L User Manual
Appendix C - Warranty
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.
FCC Statement:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTICE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
The availability of some specic channels and/or operational frequency bands are country dependent and are rmware programmed at the factory
to match the intended destination. The rmware setting is not accessible by the end user.
54D-Link DCS-5010L User Manual
Appendix C - Warranty
For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link
oce.
Industry Canada Statement:
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator and your body.
This device has been designed to operate with an antenna having a maximum gain of 2 dB. Antenna having a higher gain is strictly prohibited per
regulations of Industry Canada. The required antenna impedance is 50 ohms.
55D-Link DCS-5010L User Manual
Appendix D - Registration
Registration
Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights.
Version 1.0
June 13, 2013
56D-Link DCS-5010L User Manual
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