Dell Latitude 7214 User Manual
Dell Latitude 12 Rugged Extreme – 7214
Owner's Manual
Regulatory Model: P18T
Regulatory Type: P18T002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual
property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other
marks and names mentioned herein may be trademarks of their respective companies.
2016 - 06
Rev. A00
Contents
1 Working on your computer................................................................................ 8
Before working inside your computer..................................................................................................8
Turning off your computer................................................................................................................... 9
Turning off your computer — Windows 10....................................................................................9
Turning off your computer — Windows 8......................................................................................9
Turning off your computer — Windows 7....................................................................................10
After working inside your computer...................................................................................................10
Opening the press latch doors........................................................................................................... 10
2 System overview................................................................................................. 12
System top view...................................................................................................................................12
System front view................................................................................................................................ 13
System back view................................................................................................................................ 14
System base view.................................................................................................................................15
System side view..................................................................................................................................16
3 Removing and installing components............................................................18
Recommended tools...........................................................................................................................18
Removing the stylus and tether.......................................................................................................... 18
Installing the stylus and tether............................................................................................................ 19
Removing the battery..........................................................................................................................19
Installing the battery............................................................................................................................19
Removing the base cover...................................................................................................................20
Installing the base cover.....................................................................................................................20
Removing the keyboard and keyboard door.....................................................................................20
Installing the keyboard and keyboard door........................................................................................21
Removing the hard drive.....................................................................................................................22
Installing the hard drive.......................................................................................................................22
Removing the system fan................................................................................................................... 22
Installing the system fan..................................................................................................................... 23
Removing the Micro-Electro-Mechanical Systems (MEMS) board...................................................23
Installing the MEMS board.................................................................................................................. 24
Removing the USH board...................................................................................................................24
Installing the USH board..................................................................................................................... 25
Removing the Global Positioning System (GPS) module.................................................................. 25
Installing the Global Positioning System (GPS) module....................................................................26
Removing the fingerprint reader........................................................................................................ 26
Installing the fingerprint reader.......................................................................................................... 27
3
Removing the power button board....................................................................................................27
Installing the power button board......................................................................................................28
Removing the docking board.............................................................................................................28
Installing the docking board...............................................................................................................29
Removing the antenna routing bracket............................................................................................. 29
Installing the antenna routing bracket............................................................................................... 30
Removing the WLAN card.................................................................................................................. 30
Installing the WLAN card..................................................................................................................... 31
Removing the WWAN card..................................................................................................................31
Installing the WWAN card................................................................................................................... 32
Removing the heatsink....................................................................................................................... 32
Installing the heatsink..........................................................................................................................33
Removing the coin cell battery.......................................................................................................... 34
Installing the coin cell battery............................................................................................................ 34
Removing the memory module......................................................................................................... 35
Installing the memory module........................................................................................................... 36
Removing the SIM board.................................................................................................................... 36
Installing the SIM board.......................................................................................................................37
Removing the battery cable................................................................................................................37
Installing the battery cable..................................................................................................................38
Removing the battery connector....................................................................................................... 38
Installing the battery connector......................................................................................................... 39
Removing the display cable................................................................................................................39
Installing the display cable..................................................................................................................40
Removing the display assembly......................................................................................................... 40
Installing the display assembly............................................................................................................41
Removing the card bracket................................................................................................................ 42
Installing the card bracket.................................................................................................................. 43
Removing the system board...............................................................................................................44
Installing the system board.................................................................................................................46
Removing the keyboard control board..............................................................................................47
Installing the keyboard control board................................................................................................48
Removing the power connector........................................................................................................48
Installing the power connector..........................................................................................................49
Removing the speaker........................................................................................................................ 50
Installing the speaker...........................................................................................................................51
Removing the handle.......................................................................................................................... 51
Installing the handle............................................................................................................................52
Removing the ExpressCard module...................................................................................................53
Installing the ExpressCard module.....................................................................................................54
4 Technology and components.......................................................................... 55
4
Processors........................................................................................................................................... 55
Identifying processors in Windows 10..........................................................................................55
Identifying processors in Windows 8............................................................................................55
Identifying processors in Windows 7............................................................................................56
Verifying the processor usage in Task Manager.......................................................................... 56
Verifying the processor usage in Resource Monitor....................................................................57
Chipsets...............................................................................................................................................58
Downloading the chipset driver................................................................................................... 58
Identifying the chipset in Device Manager on Windows 10........................................................ 58
Identifying chipset in Device Manager on Windows 8................................................................ 58
Identifying chipset in Device Manager on Windows 7.................................................................59
Intel chipset drivers....................................................................................................................... 59
Intel HD Graphics 520........................................................................................................................ 60
Intel HD Graphics drivers..............................................................................................................60
Display options....................................................................................................................................60
Identifying the display adapter..................................................................................................... 60
Rotating the display....................................................................................................................... 61
Downloading drivers..................................................................................................................... 61
Changing the screen resolution................................................................................................... 62
Adjusting brightness in Windows 10.............................................................................................62
Adjusting brightness in Windows 8.............................................................................................. 62
Adjusting brightness in Windows 7...............................................................................................63
Cleaning the display......................................................................................................................63
Connecting to external display devices....................................................................................... 63
Using touch screen in Windows 8/ Windows 10...............................................................................63
Hard drive options...............................................................................................................................64
Identifying the hard drive in Windows 10.....................................................................................64
Identifying the hard drive in Windows 8...................................................................................... 64
Identifying the hard drive in Windows 7.......................................................................................65
Entering BIOS setup...................................................................................................................... 65
Camera features..................................................................................................................................66
Identifying the camera in Device Manager on Windows 10........................................................66
Identifying the camera in Device Manager on Windows 8......................................................... 66
Identifying the camera in Device Manager on Windows 7..........................................................66
Starting the camera....................................................................................................................... 67
Starting the camera app................................................................................................................67
Memory features.................................................................................................................................68
Verifying system memory ............................................................................................................ 68
Verifying system memory in setup...............................................................................................68
Testing memory using ePSA.........................................................................................................69
Realtek HD audio drivers.................................................................................................................... 69
5
5 System Setup....................................................................................................... 70
Boot Sequence....................................................................................................................................70
Navigation keys................................................................................................................................... 70
System Setup overview........................................................................................................................71
General screen options..................................................................................................................71
System Configuration screen options.......................................................................................... 72
Video screen options.....................................................................................................................74
Security screen options.................................................................................................................75
Secure Boot screen options..........................................................................................................77
Performance screen options.........................................................................................................77
Power Management screen options............................................................................................ 78
POST Behavior screen options.....................................................................................................80
Virtualization support screen options...........................................................................................81
Maintenance screen options.........................................................................................................81
System Log screen options...........................................................................................................82
Updating the BIOS ............................................................................................................................. 82
System and setup password............................................................................................................... 82
Assigning a system password and setup password..................................................................... 83
Deleting or changing an existing system and/or setup password.............................................. 83
6 Diagnostics.......................................................................................................... 85
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............................................................85
Device status lights............................................................................................................................. 85
Battery Status Lights............................................................................................................................85
7 Technical specifications.................................................................................... 87
System information specifications..................................................................................................... 87
Processor specifications..................................................................................................................... 87
Memory specifications........................................................................................................................87
Battery specifications..........................................................................................................................88
Audio specifications............................................................................................................................88
Video specifications............................................................................................................................89
Communication specifications.......................................................................................................... 89
Port and connector specifications.....................................................................................................89
Display specifications......................................................................................................................... 90
Touchpad specifications.....................................................................................................................90
Keyboard specifications......................................................................................................................90
Adapter specifications......................................................................................................................... 91
Physical dimension specifications...................................................................................................... 91
Environmental specifications..............................................................................................................91
6
8 General troubleshooting...................................................................................93
9 Contacting Dell...................................................................................................95
7
1
Working on your computer
Before working inside your computer
Use the following safety guidelines to help protect your computer from potential damage and to help to
ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes
that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or — if purchased separately or installed by performing the removal
procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting to
the power source.
WARNING: Before working inside your computer, read the safety information that shipped with
your computer. For additional safety best practices information, see the Regulatory Compliance
Homepage at
NOTE: The separation distance from the human body to the antenna on the product for the front
side shall be equal or more than 20 cm.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as a connector on the back of the
computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts
on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a
processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable
itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,
ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in
this document.
www.dell.com/regulatory_compliance
To avoid damaging your computer, perform the following steps before you begin working inside the
computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning off your computer).
8
3. If the computer is connected to a docking device (docked), undock it.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and
then unplug the cable from the network device.
4. Disconnect all network cables from the computer.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Close the display and turn the computer upside-down on a flat work surface.
NOTE: To avoid damaging the system board, you must remove the main battery before you
service the computer.
7. Remove the battery.
8. Turn the computer top-side up.
9. Open the display.
10. Press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the
electrical outlet before opening the display.
CAUTION: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could
harm internal components.
11. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
Turning off your computer
Turning off your computer — Windows 10
CAUTION: To avoid losing data, save and close all open files and exit all open programs before
you turn off your computer.
1. Click or tap .
2. Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for about 6 seconds to turn them off.
Turning off your computer — Windows 8
CAUTION: To avoid losing data, save and close all open files and exit all open programs before
you turn off your computer.
1. Turning off your computer:
• In Windows 8 (using a touch enabled device):
1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.
2. Tap and then tap Shut down
9
• In Windows 8 (using a mouse):
1. Point to upper-right corner of the screen and click Settings.
2. Click and then click Shut down.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for about 6 seconds to turn them off.
Turning off your computer — Windows 7
CAUTION: To avoid losing data, save and close all open files and exit all open programs before
you turn off your computer.
1. Click Start.
2. Click Shut Down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for about 6 seconds to turn them off.
After working inside your computer
After you complete any replacement procedure, ensure that you connect external devices, cards, and
cables before turning on your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular
Dell computer. Do not use batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as
an ExpressCard.
2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then
plug it into the computer.
3. Replace the battery.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Opening the press latch doors
The computer includes six press latch doors:
• Three on the back of the computer
• Two on the right side of the computer
• One on the left side of the computer
1. Slide the latch until the unlock icon is visible.
2. Press the latch and open the press latch door in the downward direction.
10
11
System overview
System top view
2
Figure 1. System top view
1. display latch 2. keyboard
3. contactless smart card reader 4. handle
5. touchpad
12
System front view
Figure 2. System front view
1. microphone 2. camera (optional)
3. microphone 4. rotatable outdoor readable display/
touchscreen
5. flip hinge 6. wireless status light
7. hard drive activity light 8. battery status light
9. power status light 10. volume buttons
11. screen rotate button
13
System back view
Figure 3. System back view
1. security cable slot 2. network port
3. USB 2.0 port 4. serial port
5. VGA port 6. power connector
14
System base view
Figure 4. System base view
1. back camera 2. camera flash
3. radio frequency pass-through connectors 4. service tag
5. docking device connector 6. battery
15
System side view
Figure 5. System side view — right
1. power button 2. fingerprint reader
3. hard drive 4. memory card reader/ Express card reader
5. secure card reader
(optional)
Figure 6. System side view — left
1. audio port 2. SIM card slot
3. HDMI port 4. USB 3.0 port with PowerShare
5. stylus 6. QuadCool sealed thermal chamber
16
CAUTION: EXPLOSION HAZARD—External connections (power adapter port, HDMI port, USB
ports, RJ45 port, serial ports, audio port, Smart Card reader slot, SD card reader slot, Express
Card reader slot, PC card reader slot, SIM card slot) should not to be used in a hazardous location.
WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not
store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer. The computer turns on the fan when
the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
17
Removing and installing components
This section provides detailed information on how to remove or install the components from your
computer.
Recommended tools
The procedures in this document require the following tools:
• Small flat blade screwdriver
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Hex screwdriver
• Small plastic scribe
Removing the stylus and tether
1. Follow the procedures in Before Working Inside Your Computer
2. To remove stylus and tether:
a. Pull the stylus out from its slot on the computer [1].
b. Release and remove the tether from the computer [2].
3
18
Installing the stylus and tether
1. Insert the tether into the slot on the computer
2. Insert the stylus into its slot and push it inwards.
3. Follow the procedures in After Working Inside Your computer.
Removing the battery
WARNING: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The battery is designed to work with
your Dell computer. Do not use a battery from other computers with your computer.
WARNING: To prevent ignition in a hazardous atmosphere, batteries must only be changed or
charged in an area known to be non-hazardous.
1. Follow the procedures in Before Working Inside Your Computer.
2. To remove the battery:
a. Push the battery latch towards the back of the computer [1].
b. Slide the latch to release the battery [2].
c. Slide and lift the battery out of the computer [3].
Installing the battery
1. Slide the battery into the battery bay.
2. Slide the latch to lock position.
3. Follow the procedures in After Working Inside Your computer.
19
Removing the base cover
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove battery.
3. To remove the base cover:
a. Remove the screws that secure the base cover [1].
b. Lift the base cover to remove it from the computer chassis [2].
Installing the base cover
1. Place the base cover on the base of the computer.
2. Tighten the screws that secure the base cover to the computer chassis.
3. Install the battery.
4. Follow the procedures in After Working Inside Your computer.
Removing the keyboard and keyboard door
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
3. To release the keyboard:
a. Remove the screws that secure the keyboard to the computer chassis [1].
b. Pry along the edges and flip the keyboard over to the display [2].
20
4. To remove the keyboard door:
a. Remove the screws that secure the keyboard door [1].
b. Lift the keyboard door [2].
c. Remove the tape that secures the keyboard cables [3].
d. Disconnect the keyboard cables from the system board connector by pressing the locking tab
and lifting the connector [4, 5].
e. Lift the keyboard away from the computer [6].
Installing the keyboard and keyboard door
1. Connect the keyboard cables to its connectors on the keyboard controller card.
2. Place the keyboard door over its slot on the computer chassis.
21
3. Tighten the screws that secure the keyboard door to the computer chassis.
4. Align the keyboard into its slot on the computer.
5. Tighten the screws that secure the keyboard to the computer.
6. Install the battery
7. Follow the procedures in After Working Inside Your computer.
Removing the hard drive
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove battery
3. To remove the hard drive:
a. Unlock the hard-drive press latch door and lift it to open it [1, 2].
b. Pull the tab to pull the hard drive out of the computer [3].
Installing the hard drive
1. Slide the hard drive into its slot on the computer.
2. Close the hard-drive bay press latch door.
3. Install battery.
4. Follow the procedures in After Working Inside Your computer.
Removing the system fan
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the system fan:
22
a. Disconnect the system fan cable from the system board [1].
b. Remove the screws that secure the system fan to the computer chassis [2].
c. Lift and remove the system fan from the computer chassis [3].
Installing the system fan
1. Align the system fan in its position in the chassis.
2. Tighten the screws that secure the system fan to the computer.
3. Connect the system fan connector cable to the system board connector.
4. Install:
a. base cover
b. battery
5. Follow the procedures in After Working Inside Your Computer.
Removing the Micro-Electro-Mechanical Systems (MEMS) board
NOTE: MEMS board is also known as the sensor board.
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the MEMS board:
a. Disconnect the cable connected to the MEMS board [1, 2].
b. Remove the screws that secure the MEMS board to the computer chassis [3].
c. Lift the MEMS board from the computer chassis [4].
23
Installing the MEMS board
1. Place the MEMS board in the slot.
2. Tighten the screws that secure the MEMS board.
3. Connect the cable to the MEMS board.
4. Install:
a. base cover
b. battery
5. Follow the procedures in After Working Inside Your computer.
Removing the USH board
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the USH board:
a. Disconnect the USH board cables from the connectors [1, 2, 3].
b. Remove the screws that secure the USH board [4].
c. Lift and flip the board at an angle to access the smart card cable that is underneath the board [5].
d. Disconnect the smart card cable and release the USH board from the computer chassis [6].
e. Remove the USH board from the computer.
24
Installing the USH board
1. Connect the smart card cable to the USH board at the bottom of the board.
2. Flip the USH board to replace it to its original position.
3. Tighten the screws that secure the USH board.
4. Connect the cables to the USH board.
5. Install:
a. base cover
b. battery
6. Follow the procedures in After Working Inside Your computer.
Removing the Global Positioning System (GPS) module
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the GPS module:
a. Disconnect the USH cable from the GPS module [1].
b. Peel the tape that secures the GPS antenna cable [2].
c. Disconnect the GPS antenna cable from the module [3].
d. Disconnect the USB cable from the GPS module [4].
e. Pry the retention latch to release the GPS module [5].
f. Lift the GPS module from the computer chassis [6].
25
Installing the Global Positioning System (GPS) module
1. Insert the GPS module into its slot and press the latch to secure it.
2. Connect the cable to the connector on the GPS module.
3. Connect the antenna cable to the GPS module
4. Affix the tape that secures the antenna cable.
5. Connect the USH cable to the connector on the GPS module.
6. Install:
a. base cover
b. battery
7. Follow the procedures in After Working Inside Your Computer.
Removing the fingerprint reader
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
3. To remove the fingerprint reader:
a. Remove the screws that secure the cover [1].
b. Slide and lift the cover to expose the fingerprint reader board [2, 3].
c. Disconnect the cable from the fingerprint reader board [4].
26
Installing the fingerprint reader
1. Insert the fingerprint reader board into the slot on the computer.
2. Connect the fingerprint reader board cable to the connector.
3. Secure the cover to fingerprint reader board by using the screws.
4. Install the:
a. battery
5. Follow the procedure in After working inside your computer.
Removing the power button board
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
3. To remove the power button board:
a. Remove the screws that secure the cover [1].
b. Slide and lift the cover to access the power button board [2, 3].
c. Remove the screws that secure the power button board [4].
d. Slide and lift the power button board [5].
e. Disconnect the cable from the power button board [6].
27
Installing the power button board
1. Align the power button board with the connector on the system board.
2. Tighten the screws that secure the power button board.
3. Connect the cable to the power button board.
4. Place the cover.
5. Tighten the screws that secure the cover.
6. Install the:
a. battery
7. Follow the procedure in After working inside your computer.
Removing the docking board
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the docking board:
a. Disconnect the antenna cables from the docking board [1].
CAUTION: Exercise caution while disconnecting the antenna cables. Improper removal
may result in damage or breakage of the antenna cables.
b. Remove the screws that secure the docking board [2].
c. Flip the docking board [3].
d. Disconnect the docking board connector cable from the system board by lifting the cable-
release tab and lift it away from the computer chassis [4].
28
Installing the docking board
1. Connect the docking board connector cable to the system board.
2. Flip the docking board and place it on the slot.
3. Tighten the screws that secure the docking board.
4. Connect the antenna cables to the docking board.
5. Install:
a. base cover
b. battery
6. Follow the procedures in After Working Inside Your Computer.
Removing the antenna routing bracket
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. base cover
3. To remove the antenna routing bracket:
a. Disconnect all the wireless antenna cables from the connectors [1].
b. Unroute the antenna cables from the routing channel [2].
c. Remove the screws that secure the bracket [3].
d. Lift and remove the antenna routing bracket from the computer chassis [4].
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