Dell Canvas 27 Service Manual

Dell Canvas 27

User’s Guide

Model: Dell Canvas 27
Regulatory model: Z01C

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks

are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.

2017 – 08

Rev. X06

Contents

About Your Dell Canvas 27 ........................5

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . 8

Dell Canvas 27 Specifications. . . . . . . . . . . . . . . . . . . . . . 11

Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

LCD Monitor Quality and Pixel Policy. . . . . . . . . . . . . . . . . . 24

Setting Up the Dell Canvas 27 ....................25

Removing the IO cover . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . 26

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . .28

Stand (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VESA wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . . 31

Operating the Dell Canvas 27.....................32

Turning on the Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 32

Using the On Screen Display (OSD) button . . . . . . . . . . . . . . 32

Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . 34

Display, Pen, and Touch Settings . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting ...............................49

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 53

Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . .54

Appendix ................................... 55

Contents │ 3

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

FCC Notices (U.S. only) and Other Regulatory Information . . . . . .55

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Setting Up Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 56

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . 58

4 │ Contents

About Your Dell Canvas 27

Package Contents

Your Dell Canvas 27 ships with the components shown below. Make sure that you have
received all the components and contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your Dell Canvas 27.

Somefeatures or media may not be available in certain countries.

Dell Canvas 27

Power cable

Power adapter

mini HDMI to HDMI cable

USB cable (Type-C to Type-C)

USB cable (Type-C to Type-A)

About Your Dell Canvas 27 │ 5

mini DP to DP cable

mini DP to mini DP cable

Canvas Pen

Nib holder

Dial totem

Cleaning cloth

•Quick Start Guide

•Safety,Environmental,and Regulatory

Information

•Factory Calibration Report

6 │ About Your Dell Canvas 27

Product Features

The Dell Canvas 27 features include:

• Thin film transistor (TFT), liquid crystal display (LCD), and LED backlight.

• 68.47 cm (27-inch) active area display (measured diagonally) 2560 x 1440 (16:9 aspect

ratio) resolution, plus full-screen support for lower resolutions.

• mini HDMI, USB Type-C and mini DP connector ports.

• Optional Video Electronics Standards Association (VESA) mounting bracket and Stand.

• Plug-and-play when paired with a host system powered by the Windows 10 Creators

(Version 1703) or higher update.

• Optimize eye comfort with a flicker-free screen.

• The possible long-term effects of blue light emission from the display may cause

damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is
designed to reduce the amount of blue light emitted from the display to optimize eye
comfort. Select “ComfortView” preset mode by OSD menu to enable this feature.

• On-Screen Display (OSD) touch adjustments for easy set-up and screen optimization.

• Asset management capability.

• Energy Gauge shows the energy level being consumed by the Dell Canvas 27 in real

time.

• 0.5 W standby power when in sleep mode.

About Your Dell Canvas 27 │ 7

Identifying Parts and Controls

Front view

Label Description

1 Touchscreen button

NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the
Touchscreen button to turn off the functionality.

2 OSD (On Screen Display) button (For more information, see Operating the Dell

Canvas 27)

3 Power on/off button (with LED indicator)

8 │ About Your Dell Canvas 27

Back View

Label Description Use

1 Kickstand Provides support to the Dell Canvas screen

to place it in a fixed position.

2 Regulatory label Lists the regulatory approvals.

3 Barcode, serial number, and service

tag label

4 DC power connector To connect the Dell Canvas 27 power cable.

5 mini HDMI connector When a mini HDMI cable is connected it can

6 mini DP connector When a mini DP cable is connected it can

7 USB Type-C host system

connectivity

Refer to this label if you need to contact Dell
for technical support.

only be used as a monitor.

only be used as a monitor.

• When a Type-C to Type-C cable is
connected from the Dell Canvas to the
host computer, it supports USB 3.0 for
data and DP for video if host system
supports DP Alt mode.

• In this case (Connect C to A cable) - the
user may need either Label 5 (HDMI) or
Label 6 (DP) video signal for full function
support.

NOTE: Remove the port cover to connect your cables. Replace the port cover once

all cables are connected.

About Your Dell Canvas 27 │ 9

Side View

Label Description Use

1 Audio Jack

(3.5 mm)

2 USB 3.0 Type-C

downstream port

3 USB 3.0 Type-A

downstream ports

earphones or headphones can cause hearing damage
or loss.

Can be used in these two examples:

a. The downstream port USB connector supports USB and
charging (BC 1.2) function.

b. When using downstream port USB connector then must
connect the USB cable from upstream Type-C port to host
system. (USB cable can be Type-C to Type-C or Type-C to
Type-A cable.)

WARNING: Excessive sound pressure from

NOTE: If a user is connecting a phone or tablet to the downstream ports, then they

need to use the cable that came with their device to make the connection.

10 │ About Your Dell Canvas 27

Dell Canvas 27 Specifications

Panel Specifications

Screen type Active matrix - TFT LCD

Panel Type In-plane switching Technology

Aspect ratio 16:9

Viewable image dimensions

Diagonal 68.47 cm (27 inches)

Active Area

Horizontal 598.74 mm (23.57 inches)

Vertical 337.66 mm (13.29 inches)

Area 202170.5 mm2 (313.36 inches2)

Pixel pitch 0.2331 mm x 0.2331 mm

Viewing angle

Horizontal 178° (typical)

Vertical 178° (typical)

Brightness 270 cd/m² (typical)

Contrast ratio 1000 to 1 (typical)

Dynamic contrast ratio 8,000,000:1

Backlight White LED, EDGELIGHT system

Response Time 14 ms typical (G to G)

Color depth 1.07 Billion colors, 10 Bit

Color gamut AdobeRGB

sRGB
Rec709
DCI-P3
109% CIE1931
124% CIE1976

Host connectivity •1 x USB Type-C upstream port (support DP Alt mode)

Downstream connectivity •1 x Audio jack

Cable management Yes

•1 x mDP

•1 x mini HDMI

•1 x USB 3.0 Type-C downstream port

•2 x USB 3.0 Type-A downstream port

About Your Dell Canvas 27 │ 11

EMR pen

Technology Electro-magnetic Resonance

Active Area 1 mm larger than Display AA on each side

Resolution 0.01 mm (2540 ppi)

Coordinate Accuracy ±0.4 mm (see Note 1 and 2)
Coordinate Deviation When Tilting
Pen
Detectable Pen tilt

Detectable Height 4 to 10 mm above the sensor film (see Note 1)

Position Report Rate 133 pps

Pressure Resolution 1024 levels @ full scale (Note 4)

Note 1: The Pen Digitizer Unit and pen only, at ordinary temperature.

Note 2: The pen held vertically at 7 mm high from sensor film.

Note 3: The pen held in the center of the active area.

Note 4: UP pen only.

±0.3 mm (tilted ±50°from vertical) (see Note 3)

up to 50°from vertical

Touch

Type Projected Capacitive System

Panel Diagonal 27 inch

Active Area

Horizontal 598.74 mm (23.57 inches)

Vertical 337.66 mm (13.29 inches)

Area 202170.5 mm2 (313.36 inches2)

Input Method Dell Canvas pen, bare finger and totem

Touch point 20 touch-points

Touch response time 35 ms

Touch method Single and multi finger

Operating system Windows 10 Creators Update

12 │ About Your Dell Canvas 27

OS Compatibility

OS Canvas Hardware Canvas Software Support

Windows 10 Creators
Update

Windows 10 - Pre
Creators Update

Windows 8 (all flavors)

Windows 7 (all flavors)

Linux / Ubuntu /
CentOS

NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s
testing process which involves running a series of tests on third-party hardware or
software, and then submitting the log files from these tests to Microsoft for review.

Fully validated and
supported, but not WHQL
submitted

Validated, but not WHQL
submitted

Validated, but not WHQL
submitted

Validated, but not WHQL
submitted

Not validated Not validated No Tech Support

Fully validated and
supported

Not validated

Not validated No Tech Support

Not validated

Fully supported

Tech Support
provided, will
recommend latest
Win 10

No Tech Support

About Your Dell Canvas 27 │ 13

Specification of Bluetooth module

BlueSlim2
Main Chipset: BlueCore® CSR8510A10

Operating Frequency
(Transmit)

Operating Frequency
(Receive)

Type of Modulation

Channel Spacing

RF Output Power (EIRP)

Bandwidth

Emission Designation Class2

Emission Class

Number of Channel

Spurious Emission Transmitter -43.57 dBm

Spurious Emission Receiver -56.35 dBm

Antenna Gain -4.51 (dBi)

Antenna Polarization Y

Made In Country Taiwan

2402-2480 MHz

2402-2480 MHz

Basic Data Rate: 1Mbps (GFSK)

Enhanced Data Rate: 2Mbps (DQPSK); 3Mbps (8-DPSK)

Bluetooth Low Energy: 1Mbps (GFSK)

Basic Data Rate: 1MHz

Enhanced Data Rate: 1MHz

Bluetooth Low Energy: 2MHz

Basic Data Rate: 2.81 dBm

Enhanced Data Rate: 0.58 dBm

Bluetooth Low Energy: 3.16 dBm

Basic Data Rate: 1 MHz

Enhanced Data Rate: 1.3 MHz

Bluetooth Low Energy: 1 MHz

Basic Data Rate: F1D

Enhanced Data Rate: G1D

Bluetooth Low Energy: F1D

Basic Data Rate: 79 Channels

Enhanced Data Rate: 79 Channels

Bluetooth Low Energy: 40 Channels

The product contains BlueSlim board, National Telecommunications Administration approved

code is 202789-17-02265.

14 │ About Your Dell Canvas 27

Resolution Specifications

Horizontal scan range 30 kHz to 88 kHz

Vertical scan range 50 Hz to 75 Hz

Maximum preset resolution 2560 x 1440 at 60 Hz

Video display capabilities
(Type-C DP Alt mode, mini DP &
mini HDMI playback)

480p, 576p, 720p, 1080i, 1080p

Preset Display Modes

Display Mode Horizontal

Frequency
(kHz)

720 x 400 31.5 70.0 28.3 -/+

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37. 5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.0 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 6 7.5 75.0 108.0 + /+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 1200 75.0 60.0 162.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

VESA, 2048 x 1080 26.27 24 58.22 +/-

VESA, 2048 x 1080 66.58 60 147.16 +/-

VESA, 2560 x 1440 88.8 60.0 241.5 +/-

NOTE: Recommend that extended desktop should be used for best results.
Generally, the computer should automatically select the best resolution. In clone mode,

resolution differences may result in some distortion.

Vertical
Frequency
(Hz)

Pixel Clock
(MHz)

Sync Polarity
(Horizontal/
Vertical)

About Your Dell Canvas 27 │ 15

Electrical Specifications

Video input signals Digital video signal for each dierential line

AC/DC adapter:

Input voltage/ frequency/
current

Output voltage/current Output: 19.5V DC / 6.67 A (130 W Max.)

Inrush current 115/230V: 140 A (Max.) with Chroma 61504 or other 3KV

Brand Manufacturer Model

Dell Delta DA130PM130

Dell Chicony HA130PM130

Per dierential line at 100 ohm impedance
mini HDMI/mini DP/USB Type-C signal input support

100-240V AC / 50 or 60 Hz ± 3 Hz / 1.8A (maximum)

AC source for test.

Physical Characteristics

Connector type •mini HDMI connector

•mini DP connector

•Audio jack

•USB 3.0 Type-C downstream port

•USB 3.0 and DP Type-C upstream port

•USB 3.0 Type-A downstream port

Signal cable type (in-box) mini DP to DP, 2.5 M cable

mini DP to mini DP, 2.5 M cable

Mini HDMI to HDMI, 2.5 M cable

USB Type-C to Type-C 1 M cable

USB Type-C to Type-A 2.5 M cable

Dimensions

Height 792.0 mm (31.18 inches)

Width 446.26 mm (17.57 inches)

Depth 24.5 mm (0.96 inches)

Weight

Weight with packaging 13.8 kg (30.42 lb)

Middle frame gloss 4~6 GU

16 │ About Your Dell Canvas 27

Environmental Characteristics

Compliant Standards

RoHS Compliant yes

Temperature

Operating 0 °C to 40 °C (32 °F to 104 °F)

Non-operating

Humidity

Operating 10% to 80% (non-condensing)

Non-operating 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum)

Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation 168.9 BTU/hour (maximum)

–20 °C to 60 °C (–4 °F to 140 °F)

163.8 BTU/hour (typical)

About Your Dell Canvas 27 │ 17

Power Management Modes

If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell
Canvas 27 can automatically reduce its power consumption when not in use. This is referred
to as power save mode*. If the computer detects input from the keyboard, mouse, or other
input devices, the Dell Canvas 27 automatically resumes functioning. The following table
shows the power consumption and signaling of this automatic power saving feature.

VESA

Modes

Normal
operation

Active-off
mode

Switch off - - - Off Less than 0.5 W

The OSD operates only in the normal operation mode. If you press any button in the active­off mode, the following message is displayed:

*Zero power consumption in OFF mode can only be achieved by disconnecting
the DC main cable from the Dell Canvas 27.
**Maximum power consumption with maximum luminance.
Activate the computer and the Dell Canvas 27 to gain access to the OSD.

Horizontal

Sync

Active Active Active White 49.5 W (maximum)**

Inactive Inactive Off White

Vertical

Sync

Video Power Indicator Power Consumption

48 W (typical)

Less than 0.5 W

(Glowing)

18 │ About Your Dell Canvas 27

Pin Assignments

mini DP connector

Pin number 20-pin side of theconnected signal cable

1 GND

2 Hot Plug Detect

3 ML3 (n)

4 CONFIG1

5 ML3 (p)

6 CONFIG2

7 GND

8 GND

9 ML2 (n)

10 ML0 (n)

11 ML2 (p)

12 ML0 (p)

13 GND

14 GND

15 ML1 (n)

16 AUX (p)

17 ML1 (p)

18 AUX (n)

19 GND

20 DP_PWR

About Your Dell Canvas 27 │ 19

mini HDMI connector

Pin number 19-pin side of theconnected signal cable

1 TMDS Data2 Shield

2 TMDS Data 2+

3 TMDS Data 2-

4 TMDS Data 1 Shield

5 TMDS Data 1+

6 TMDS Data 1-

7 TMDS Data 0 Shield

8 TMDS Data 0+

9 TMDS Data 0-

10 TMDS Clock Shield

11 TMDS Clock+

12 TMDS Clock-

13 DDC/CEC Ground

14 CEC

15 SCL

16 SDA

17 Reserved

18 +5 V Power

19 Hot Plug Detect

20 │ About Your Dell Canvas 27

USB 3.0 Type-C Connector (1 x downstream and 1 x upstream)

Pin Signal Assignment Pin Signal Assignment

A1 GND B12 GND

A2 TX1+ B11 RX1+

A3 TX1- B10 RX1-

A4 VBUS B9 VBUS

A5 CC B8 SBU2

A6 D + B7 D -

A7 D - B6 D +

A8 SBU1 B5 VCONN

A9 VBUS B4 VBUS

A10 RX2- B3 TX2-

A11 RX2+ B2 TX2+

A12 GND B1 GND

About Your Dell Canvas 27 │ 21

USB 3.0 Type-A downstream port

Pin number Signal name

1 VBUS

2 D-

3 D+

4 GND

5 StdA_SSRX-

6 StdA_SSRX+

7 GND_DRAIN

8 StdA_SSTX-

9 StdA_SSTX+

Shell Shield

22 │ About Your Dell Canvas 27

Plug-and-Play

1. Turn on the Dell Canvas 27 and wait for the Canvas screen to be displayed.

2. The Windows 10 screen appears.

3. The Canvas Connect Windows Store application downloads in the background. Please

wait until the Canvas Connect application appears in the Recently Added list or search
for “Canvas Connect” in your Start Menu. Launch the Canvas Connect application.

About Your Dell Canvas 27 │ 23

4. Click “Yes” on the “Get Canvas Software” banner on the home page of the Canvas

Connect application to download the Canvas Installer. Users are redirected to the
Canvas Installer support page and they can “Download” the Installer to get their
Canvas software bundle. The Canvas Installer application helps the user get all the new
software, drivers, and firmware. Updates to these components are also delivered via
the Canvas Installer as and when they are available.

LCD Monitor Quality and Pixel Policy

During the LCD monitor manufacturing process, it is not uncommon for one or more pixels
to become fixed in an unchanging state which are hard to see and do not affect the display
quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site at:

http://www.dell.com/support/monitors.

24 │ About Your Dell Canvas 27

Setting Up the Dell Canvas 27

Removing the IO cover

CAUTION: Place Dell Canvas 27 on a flat, clean, and soft surface to avoid

scratching the display panel.

To remove the IO cover:

• The mylar or the protective cover should not be removed while placing face down.

• Open the kickstand.

• Open the IO cover as shown above.

Setting Up the Dell Canvas 27 │ 25

Connecting Your Dell Canvas 27

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions.

To connect your Dell Canvas 27 to the computer:

1. Turn o your computer.

2. Connect the USB Type-C cable from your Dell Canvas 27 to thehost computer.

3. Connect the mini HDMI to HDMI or mini DP to mini DP or mini DP to DP cable from

your Dell Canvas 27 to the computer.

4. Switch on your Dell Canvas 27.

NOTE: Your Dell Canvas 27 requires USB and video signals to properly function.
Some host computers have USB Type-C ports that are architected to carry DisplayPort
signals. When connecting your Dell Canvas 27 to this type of port, you will only need a
single cable to deliver USB and video. If your host computer does not have USB Type-C,
or the USB Type-C port does not carry DisplayPort, then you will need to connect both
USB (either Type-C to Type-C or Type-C to Type-A) and a video connection via either
the Mini HDMI or mDP port on the Dell Canvas 27 to your host computer.

Connecting the mini HDMI to HDMI cable

Connecting the mini DP (mini DP to mini DP) / DP (mini DP to DP)
cable

26 │ Setting Up the Dell Canvas 27

Connecting the USB Type-C to Type-C cable

Connecting power to the Dell Canvas 27

Connecting power adapter to wall socket and powering on

Setting Up the Dell Canvas 27 │ 27

Organizing Your Cables

After attaching all necessary cables to your Dell Canvas 27 and the host computer,

(see Connecting Your Dell Canvas 27 for cable attachment) organize all cables as shown
above.

28 │ Setting Up the Dell Canvas 27

Stand (Optional)

• Use a Phillips crosshead
screwdriver to tighten screws to
Dell Canvas 27.

• Remove the BarLock

• Follow the direction of the arrow

and press the riser latch to open
the stand.

• Follow the arrow-printing
indicator ( ) on the Dell
Canvas 27 back cover to place
the Dell Canvas 27 on the Stand.

NOTE: Ensure to place the Dell
Canvas 27 screen and the Stand
in an angle slightly less than 90
degrees to avoid the system falling
forward before it is secured.

Setting Up the Dell Canvas 27 │ 29

• Plug in the cables into Dell
Canvas 27.

• Close the FlipStand.

• Ensure the two screws are rmly

xed to the screw holes and
that the stand and Canvas t
together.

• Replace the Clearwater Display
IO cover.

30 │ Setting Up the Dell Canvas 27

• Slide the latch on either side of
stand’s back.

VESA wall mounting (Optional)

NOTE: Use M4 x 8 mm screws to connect the monitor to the wall-mounting kit. Wall
mount Dell Canvas 27 using VESA-compatible wall mount kit (75 x 75 mm / 100 x 100mm
/ 200 x 200 mm). Refer to the instructions that come with the VESA-compatible wall
mounting kit.

1. Place the Dell Canvas 27 on a soft cloth or cushion on a stable, flat table.

2. Attaching the VESA (optional purchase):

a, Place the VESA mount on the back of Dell Canvas 27.

Use a Phillips crosshead screwdriver to tighten the screws.

b, Follow the direction of the arrow and push the VESA cover until it snaps into place.

c, Use a Phillips crosshead screwdriver to tighten the screws.

3. Attach the mounting bracket from the wall mounting kit to the Dell Canvas 27.

4. Mount the Dell Canvas 27 on the wall by following the instructions that comes with

the wall mounting kit.

NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum
weight/load bearing capacity of 9.5 kg (20.94 lb).

Setting Up the Dell Canvas 27 │ 31

Operating the Dell Canvas 27

Turning on the Dell Canvas 27

Press the power button to turn on the Dell Canvas 27. The white LED indicates the Dell
Canvas 27 is On and fully functional. A glowing white LED indicates DPMS Power Save
Mode.

Using the On Screen Display (OSD) button

Press the OSD button located next to the power button to enable the OSD input. An OSD
shows the numeric values of the characteristics as they change when you select these icons.

32 │ Operating the Dell Canvas 27

The following table describes the front panel icons:

Front-Panel icon Description

1

Shortcut key:
Preset Modes

2

Shortcut key:

Input Source

3

Menu

4

Exit

Touch this icon to choose from a list of preset
colormodes.

Touch this icon to choose from a list of Input Source.

Touch menu icon to launch the on-screen display
(OSD) and select the OSD menu.

See Accessing the Menu System.

Touch this icon to exit the OSD main menu.

Operating the Dell Canvas 27 │ 33

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: Any changes you make using the OSD menu are automatically saved
if youmove to another OSD menu, exit the OSD menu, or wait for the OSD menu
todisappear.

1. Touch the icon to launch the OSD menu and display the main menu.

2. You can touch screen to select the desired menu.

3. Touch the and icons to select the desired parameter.

4. Touch the icon to exit the OSD main menu.

Front Panel icon Description

1

Up Down

2

Right Left

Use the Up (increase) and Down (decrease) keys to
adjust items in the OSD menu.

Use the Right (increase) and Left (decrease) keys to
adjust items in the OSD menu.

34 │ Operating the Dell Canvas 27

Icon Menu and

Submenus

Brightness/
Contrast

Brightness Brightness adjusts the luminance of the backlight

Contrast Adjust the Brightness first, and then adjust Contrast only if

Input Source Use the Input Source menu to select between different video

Description

Use this menu to activate Brightness/Contrast adjustment.

(minimum 0; maximum 100).

Touch the icon to increase brightness.

Touch the icon to decrease brightness.

NOTE: Manual adjustment of Brightness is disabled when
Dynamic Contrast is switched on.

further adjustment is necessary.

Touch the icon to increase contrast and touch the icon to
decrease contrast (between 0 and 100).

Contrast adjusts the difference between darkness and lightness on
the Dell Canvas 27.

inputs that are be connected to your Dell Canvas 27.

USB Type-C Select USB Type-C input when you are using the USB Type-C

upstream port connector.

Operating the Dell Canvas 27 │ 35

Icon Menu and

Submenus

mDP Select mDP input when you are using the mDP (mini

mini-HDMI Select the mini HDMI input when you are using the mini-HDMI

Auto Select Select Auto Select, the Dell Canvas 27 scans for available input

Reset Input
Source

Color Use the Color menu to adjust the color setting mode.

Description

DisplayPort) connector.

connector.

sources.

Resets your Dell Canvas 27’s Input Source settings to the factory
defaults.

Preset
Modes

When you select Preset Modes, you can choose Standard,
ComfortView, Movie, Game, Color Temp., Color Space, or
Custom Color from the list.

•Standard: Default color settings. This is the default preset mode.

36 │ Operating the Dell Canvas 27

Icon Menu and

Submenus

Description

•ComfortView: Decreases the level of blue light emitted from the
screen to make viewing more comfortable for your eyes.

NOTE: To reduce the risk of eye strain and neck/arm/back/
shoulders pain from using the display for long periods of time,
we suggest you to :

• Set the screen about 20 to 28 inches (50-70 cm) from your

eyes.

• Blink frequently to moisten or rewet your eyes when working

with the display.

• Take regular and frequent breaks for 20 minutes every two

hours.

• Look away from your display and gaze at a distant object at 20

feet away for at least 20 seconds during the breaks.

• Perform stretches to relieve tension in the neck/arm/back/

shoulders during the breaks.

•Movie: Ideal for movies.

•Game: Ideal for most gaming applications.

•Color Temp.: The screen appears warmer with a red/yellow tint

with slider set at 5,000K or cooler with blue tint with slider set at
10,000K.

•Color Space: Allows users to select the color space:Adobe RGB,
sRGB, REC709, DCI-P3, CAL1 and CAL2.

– Adobe RGB: This mode matches Adobe RGB standard.

– sRGB: This mode matches sRGB standard.

– REC709: This mode matches REC709 standard.

– DCI-P3: This mode reproduces DCI-P3 digital cinema

color standard.

NOTE: Accuracy of Adobe RGB, sRGB, REC709, DCI-P3, CAL1
and CAL2 are optimized for RGB input color format.

Operating the Dell Canvas 27 │ 37

Icon Menu and

Submenus

Description

•Custom Color: Allows you to manually adjust the color settings.
Touch the and icons to adjust the Red, Green, and Blue
values and create your own preset color mode.

Select the Gain, Offset, Hue, Saturation.

– Gain: Select it to adjust input RGB signal gain level (default

value are 100).

– Offset: Select it to adjust RGB black-level offset value

(default value are 50) to control your Dell Canvas 27 base
color.

– Hue: Select it to adjust RGBCMY hue value individually

(default value are 50).

– Saturation: Select it to adjust RGBCMY saturation value

individually (default value are 50).

38 │ Operating the Dell Canvas 27

Icon Menu and

Submenus

Input Color
Format

Gamma Allows you to set the display Gamma according to your system.

Hue

Saturation

Reset Color Resets your Dell Canvas 27’s color settings to the factory defaults.

Description

Allows you to set the video input mode to:

•RGB: Select this option if your Dell Canvas 27 is connected to
a computer (or DVD player) using the mini HDMI to HDMI, mini
DP-mini DP or mini DP-DP cable.

•YPbPr: Select this option if your DVD player supports only
YPbPr output.

Use or to adjust the hue from 0 to 100.

NOTE: Hue adjustment is available only for Movie and Game
mode.

Use or to adjust the saturation from 0 to 100.

NOTE: Saturation adjustment is available only for Movie and
Game mode.

Operating the Dell Canvas 27 │ 39

Icon Menu and

Submenus

Display Use the Display menu to adjust image.

Aspect Ratio Adjust the image ratio to Wide 16:9, Auto Resize,4:3, or 1:1.

Monitor
Sleep

Sharpness Makes the image look sharper or softer.

Dynamic
Contrast

Uniformity
Compen-
sation

Reset Display Restores the display settings to factory defaults.

Description

Sleep After Timeout: Dell Canvas 27 goes into sleep after

timeout.

Never: Dell Canvas 27 never goes into sleep.

Use or to adjust the sharpness from ‘0’ to ‘100’.

Allows you to increase the level of contrast to provide sharper and
more detailed image quality.
Touch screen to select the Dynamic Contrast “On” or “Off”.

NOTE: For Game and Movie preset mode only.
NOTE: Dynamic Contrast provides higher contrast if you select
Game or Movie preset mode.

Select screen brightness and color uniformity compensation
settings. Off is factory setting by default.

Uniformity Compensation adjusts different areas of the screen
with respect to the center to achieve uniform brightness and color
over the entire screen.

40 │ Operating the Dell Canvas 27

Icon Menu and

Submenus

Menu Select this option to adjust the settings of the OSD, such as, the

Language Set the OSD display to one of eight languages.

Transparency

Timer OSD Hold Time: Sets the length of time the OSD remains active

Lock Controls user access to adjustments. When Lock is selected, no

Reset Menu

Description

languages of the OSD, the amount of time the menu remains on
screen, and so on.

(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).

Select this option to change the menu transparency by using
and (min. 0 / max. 100).

after you press a button.

Use the and icons to adjust the slider in 1-second
increments, from 5 to 60 seconds.

user adjustments are allowed. All touch key are locked.

NOTE:

Lock function – Either soft lock (through OSD menu) or hard lock

(Press and hold OSD button located next to the power button 6
sec)
Unlock function – Only hard unlock (Press and hold OSD button
located next to the power button 6 sec)

Restore the menu settings to factory defaults.

Operating the Dell Canvas 27 │ 41

Icon Menu and

Submenus

Personalize Select from Preset Modes, Brightness/Contrast, Input

USB Allows you to enable or disable USB downstream ports charger

Reset
Persona­lization

Description

Source or Aspect Ratio and set as shortcut key.

function during Dell Canvas 27 standby mode.

NOTE: USB ON/OFF under standby mode is only available
when the USB Type-C upstream cable is unplugged. This option
will be greyed out when the USB Type-C upstream cable is
plugged in.

Restores shortcut keys to factory defaults.

42 │ Operating the Dell Canvas 27

Icon Menu and

Submenus

Other

Display Info Displays the Dell Canvas 27’s current settings.

Bluetooth Select Enable to turn on this feature.

Audio source Allows you to set the audio source from the mini-HDMI / mDP or

DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you

Description

Select this option to adjust the OSD settings, suchas the
DDC/CI, LCD conditioning, and so on.

NOTE: Canvas Bluetooth cannot be used if the connected
system has an active Bluetooth module (Only 1 Bluetooth device
can be supported by the OS).

USB.

to adjust the Dell Canvas 27 settings using software on your
computer.

Select Disable to turn off this feature.

Enable this feature for best user experience and optimum
performance of your Dell Canvas 27.

Operating the Dell Canvas 27 │ 43

Icon Menu and

Submenus

LCD
Conditioning

Reset Others Restores other settings, such as DDC/CI, to factorydefaults.

Description

Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.
Select Enable to start the process.

Factory
Reset

NOTE: Dell Canvas 27 has a built-in feature to automatically calibrate the

brightness to compensate for LED aging.

Restores all OSD settings to the factory defaults.

OSD Warning Messages

When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.

44 │ Operating the Dell Canvas 27

When the Dell Canvas 27 does not support a particular resolution mode, you can see the
following message:

This means that the Dell Canvas 27 cannot synchronize with the signal that it is receiving
from the computer. See Dell Canvas 27 Specifications for the Horizontal and Vertical
frequency ranges addressable by Dell Canvas 27. Recommended mode is 2560 x 1440.

You can see the following message before the DDC/CI function is disabled:

When the Dell Canvas 27 enters the Power Save mode, the following message appears:

Activate the computer and wake up the Dell Canvas 27 to gain access to the OSD.
If you press any button other than the power button, the following messages will appear
depending on the selected input:

Operating the Dell Canvas 27 │ 45

If either mini DP, mini HDMI, USB Type-C input is selected and the corresponding cable is not
connected, a floating dialog box as shown below appears.

or

or

See Troubleshooting for more information.

46 │ Operating the Dell Canvas 27

Display, Pen, and Touch Settings

Display Settings:

1. Open Display Settings.
a. Start > Settings > System > Display

2. Click on Identify to show the display number associated with each display icon.

3. Click to select a display icon and arrange the icons to match your actual physical

arrangement of displays.

4. Click to select the display icon representing Dell Canvas.

5. Select the dropdown list under Multiple Displays.

6. Select Extend these displays.

7. Check the box Make this my main display while the Dell Canvas icon is selected to

make Canvas your main display. This will ensure pen and touch are correctly associated
with Canvas and make your on-screen keyboard and touchpad easy to trigger from the
main display notification area at the far right of the taskbar.

Pen and Touch:

If pen or touch input shows on a display other than Dell Canvas when you are touching or
using the pen on Canvas, then you need to associate the pen and touch inputs to Canvas in
Windows. You can do this one of two ways:

Option 1:

1. Make Canvas the main display by opening the Display Settings.

a. Start > Settings > System > Display

2. Select the display icon that represents the Dell Canvas.

3. Check the box Make this my main display while the Dell Canvas icon is selected to

make Canvas your main display. This will ensure pen and touch are correctly associated
with Canvas and make your on-screen keyboard and touchpad easy to trigger from the
main display notification area at the far right of the taskbar.

Option 2:

1. Type Calibrate in the search field on the taskbar.

2. Select the search result Calibrate the screen for pen or touch input. This will open

the Tablet PC Settings control panel.

3. Select Dell Canvas from the drop down list in the Display options section.

4. Click on the Setup button in the Configure section. This will open an interface to

assign pen and touch to a display. READ THE INSTRUCTIONS CAREFULLY!

5. Press Enter until the configuration screen shows on Dell Canvas.

6. Touch the Canvas screen with the pen or finger to associate the input to Dell Canvas.

7. Click OK on the Tablet PC Settings control panel.

8. Confirm that pen and touch input are correctly working on Dell Canvas.

Operating the Dell Canvas 27 │ 47

Audio Playback Devices:

Windows automatically switches audio output to HDMI or DP devices when they are
connected regardless of whether or not they have speakers. If you audio output was
switched to Dell Canvas when you connect it, you can manually switch the audio output
back to the device of your choice.

1. Type audio in the search field on the taskbar.

2. Select Manage audio devices from the search results. This will open the Sound control

panel.

3. On the Playback tab, click on the audio playback device you want to use to play audio.

4. With the correct device selected, click on the Set Default button.

5. Click OK.

48 │ Operating the Dell Canvas 27

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions.

If user does not have access to Internet, they will not get the full plug
and-play experinece.
Windows 10 Enterprise users may not have access to the Windows Store if their IT
department has blocked access.
If users are unable to access the store, they can download the software directly
from the drivers and downloads page for Dell Canvas on dell.com.

Self-Test

Your Dell Canvas 27 provides a self-test feature that allows you to check whether your
Dell Canvas 27 is functioning properly. If your Dell Canvas 27 and computer are properly
connected but the Dell Canvas 27 screen remains dark, run the Dell Canvas 27 self-test by
performing the following steps:

1. Turn o both your computer and the Dell Canvas 27.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test

operation, remove all digital and the analog cables from the back the computer.

3. Turn on the Dell Canvas 27.

4. Try a known good system with the Canvas.

5. Try an external display.

6. Try a dierent video cable between the system and the Canvas.

The floating dialog box should appear on-screen (against a black background), if the Dell
Canvas 27 cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains white. Also, depending upon the selected input, one of the dialogs shown
below will continuously scroll through the screen.

or

Troubleshooting │ 49

or

7. This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.

8. Turn o your Dell Canvas 27 and reconnect the video cable; then turn on both your
computer and the Dell Canvas 27.

If your Dell Canvas 27 screen remains blank after you use the previous procedure, check your
video controller and computer, because your Dell Canvas 27 is functioning properly.

50 │ Troubleshooting

Built-in Diagnostics

Your Dell Canvas 27 has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your Dell Canvas 27, or with
your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged

and the Dell Canvas 27 is in self-test mode.

To run the built-in diagnostics:

1. Make sure that the screen is clean (no dust particles on the surface of the screen).

2. Unplug the video cable(s) from the back of the computer or Dell Canvas 27. The Dell

Canvas 27 then goes into the self-test mode.

3. Press and hold “OSD” button (at the left of power button, see Front view) over 8
seconds until diagnostic mode had been started.

4. Touch anywhere on the screen to change pattern.

5. Inspect the display for any abnormalities.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the Dell
Canvas 27 is functioning properly. Check the video card and computer.

Troubleshooting │ 51

Common Problems

The following table contains general information about common problems you might
encounter and the possible solutions:

Common
Symptoms

No Video/Power
LED off

No Video/Power
LED on

Missing Pixels LCD screen has

Stuck-on Pixels LCD screen has

Brightness
Problems

Safety Related
Issues

Intermittent
Problems

What You
Experience

No picture •Verify that the power outlet is functioning properly

No picture or no
brightness

spots

bright spots

Picture too dim or
too bright

Visible signs of
smoke or sparks

Dell Canvas 27
malfunctions on
& off

Possible Solutions

using any other electrical equipment.

•Ensure that the power button is depressed fully.

•Ensure that the video cable connecting the

Dell Canvas 27 and the computer is properly
connected and secure.

•Ensure that the correct input source is selected in
the Input Source menu.

•Increase brightness & contrast controls via OSD.

•Perform Dell Canvas 27 self-test feature check.

•Check for bent or broken pins in the video cable

connector.

•Run the built-in diagnostics.

•Ensure that the correct input source is selected in

the Input Source menu.

•Cyclepoweron-off.

•Pixelthatispermanentlyoffisanaturaldefect

that can occur in LCD technology.

•FormoreinformationonDellMonitorQuality

and Pixel Policy, see Dell Support site at:
http://www.dell.com/support/monitors.

•CyclepowerOn-Off.

•Pixelthatispermanentlyoffisanaturaldefect

that can occur in LCD technology.

•FormoreinformationonDellMonitorQuality

and PixelPolicy, see Dell Support site at:
http://www.dell.com/support/monitors.

•Reset the Dell Canvas 27 to factory settings.

•Adjust brightness & contrast controls via OSD.

•Do not perform any troubleshooting steps.

•Contact Dell immediately.

•Ensure that the latest BIOS, video, Thunderbolt,

and USB drivers are installed on the attached
system.

•Check for rmware / driver / application updates
through Canvas Installer.

•Try known good cables.

52 │ Troubleshooting

Common
Symptoms

Missing Color Picture missing

Wrong Color Picture color not

Image retention
from a static
image left on the
Dell Canvas 27
for a long period
of time

What You
Experience

color

good

Faint shadow
from the static
image displayed
appears on the
screen

Possible Solutions

•Perform Dell Canvas 27 self-test.

•Ensure that the video cable connecting the Dell

•Check for bent or broken pins in the video cable

•Reset the Dell Canvas 27 to factory settings.

•Change the settings of the Preset Modes in the

•Adjust R/G/B value under Custom. Color in Color

•Change the Input Color Format to PC RGB or

•Run the built-in diagnostics.

•Reset the Dell Canvas 27 to factory settings.

•Use the Power Management feature to turn o

•Alternatively, use a dynamically changing

•Enable LCD Conditioning.

Product Specific Problems

Canvas 27 to the computer is connected properly
and is secure.

connector.

Color menu OSD depending on the application.

menu OSD.

YPbPr in the Color menu OSD.

the Dell Canvas 27 at all times when not in use
(for more information, see Power Management

Modes).

screensaver.

Specific

Symptoms

Screen image is
too small

Cannot adjust
the Dell Canvas
27 through with
touch OSD

What You

Experience

Image is centered
on screen, but
does not fill entire
viewing area

OSD does not
appear on the
screen

Possible Solutions

•Check the Aspect Ratio setting in the Display
menu OSD.

•Reset the Dell Canvas 27 to factory settings.

•Achieved by congured the computer for multiple

displays in extended desktop mode.

•Selecting the best resolution setting for the Dell
Canvas 27.

•Turn o the Dell Canvas 27, unplug the Dell
Canvas 27 power cable, plug it back, and then turn
on the Dell Canvas 27.

•Check whether the OSD menu is locked. If yes,
press and hold the “OSD” button beside the
power button for 6 seconds to unlock (for more
information, see Lock).

Troubleshooting │ 53

Specific

Symptoms

No Input Signal
when user
controls are
pressed

The picture does
not fill the entire
screen

What You

Experience

No picture, the
LED light is white

The picture
cannot fill the
height or width of
the screen

Possible Solutions

•Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.

•Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.

•Reset the computer or video player.

•Checking the multiple monitor conguration on

the computer.

•Due to dierent video formats (aspect ratio)
of DVDs, the Dell Canvas 27 may display in full
screen.

•Run the built-in diagnostics.

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

USB interface is
not working

SuperSpeed
USB3.1 Gen 1
interface is slow.

What You

Experience

USB peripherals
are not working

SuperSpeed
USB3.1 Gen
1 peripherals
working slowly or
not working at all

Possible Solutions

•Check that your Dell Canvas 27 is turned ON.

•Reconnect the upstream cable to your computer.

•Reconnect the USB peripherals (downstream

connector).

•Switch o and then turn on the Dell Canvas 27
again.

•Reboot the computer.

•Some USB devices like external portable HDD

require higher electric current; connect the device
directly to the computer system.

•Check that your computer is USB3.1 Gen
1-capable.

•Some computers have USB3.1 Gen 1, USB 3.0,
USB 2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.

•Reconnect the upstream cable to your computer.

•Reconnect the USB peripherals (downstream

connector).

•Reboot the computer.

54 │ Troubleshooting

Appendix

Safety Instructions

For displays with glossy bezels the user should consider the placement of the display as the
bezel may cause disturbing reflections from surrounding light and bright surfaces.

WARNING: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).

FCC Notices (U.S. only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance website
located at www.dell.com/regulatory_compliance.

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area.

To get online Monitor support content:

See www.dell.com/support/monitors.

To contact Dell for sales, technical support, or customer service issues:

1. Go to www.dell.com/support.

2. Verify your country or region in the Choose A Country/Region drop-down menu at

the top-left corner of the page.

3. Click Contact Us next to the country dropdown.

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting Dell that is convenient for you.

Appendix │ 55

Setting Up Your Dell Canvas 27

Setting Display Resolution to 2560x1440 (maximum)

For best performance, set the display resolution to 2560x1440 pixels by performing the
following steps:

In Windows Vista, Windows 7, Windows 8 or Windows 8.1:

1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the Dropdown list of the Screen Resolution and select 2560x1440.

4. Click OK.

In Windows 10:

1. Right-click on the desktop and click Display Settings.

2. Click Advanced display settings.

3. Click the dropdown list of Resolution and select 2560x1440.

4. Click Apply.

If you do not see the recommended resolution as an option, you may need to update your
graphics driver. Please choose the scenario below that best describes the computer system
you are using, and follow the given steps.

Dell computer

1. Go to www.dell.com/support, enter your service tag, and download the latest driver
for your graphics card.

2. After installing the drivers for your graphics adapter, attempt to set the resolution to
2560x1440 again.

NOTE: If you are unable to set the resolution to 2560x1440, please contact Dell to

inquire about a graphics adapter that supports these resolutions.

56 │ Appendix

Non-Dell computer

In Windows Vista, Windows 7, Windows 8 or Windows 8.1:

1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.

2. Right-click on the desktop and click Personalization.

3. Click Change Display Settings.

4. Click Advanced Settings.

5. Identify your graphics controller supplier from the description at the top of the

window (e.g. NVIDIA, ATI, Intel etc.).

6. Refer to the graphic card provider website for updated driver (for example, http://

www.ATI.com or http://www.NVIDIA.com).

7. After installing the drivers for your graphics adapter, attempt to set the resolution to
2560x1440 again.

In Windows 10:

1. Right-click on the desktop and click Display Settings.

2. Click Advanced display settings.

3. Click Display adapter properties.

4. Identify your graphics controller supplier from the description at the top of the

window (e.g. NVIDIA, ATI, Intel etc.).

5. Refer to the graphic card provider website for updated driver (for example, http://

www.ATI.com or http://www.NVIDIA.com).

6. After installing the drivers for your graphics adapter, attempt to set the resolution to
2560x1440 again.

NOTE: If you are unable to set the recommended resolution, please contact the

manufacturer of your computer or consider purchasing a graphics adapter that

supports the video resolution.

Appendix │ 57

Maintenance Guidelines

Cleaning Your Dell Canvas 27

WARNING: Before cleaning the Dell Canvas 27, unplug the Dell Canvas 27

power cable from the electrical outlet.

CAUTION: Read and follow the Safety Instructions before cleaning the Dell

Canvas 27.

For best practices, follow these instructions in the list below while unpacking, cleaning, or
handling your Dell Canvas 27:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.

• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of any
kind as some detergents leave a milky film on the Dell Canvas 27.

• If you notice white powder when you unpack your Dell Canvas 27, wipe it off with a
cloth.

• Handle your Dell Canvas 27 with care as a darker-colored Dell Canvas 27 may get
scratched and show white scuff marks more than a lighter- colored Dell Canvas 27.

• To help maintain the best image quality on your Dell Canvas 27, use a dynamically
changing screen saver and turn off your Dell Canvas 27 when not in use.

58 │ Appendix