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Dell Canvas 27
User’s Guide
Model: Dell Canvas 27 Regulatory model: Z01C
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2017 – 08
Rev. X06
Contents
About Your Dell Canvas 27 . . . |
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.5 |
Package Contents |
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5 |
Product Features . . . . . . . . |
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7 |
Identifying Parts and Controls . . . . |
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. 8 |
Dell Canvas 27 Specifications |
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11 |
Plug-and-Play |
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23 |
LCD Monitor Quality and Pixel Policy |
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24 |
Setting Up the Dell Canvas 27 . . . . . . . . . |
.25 |
Removing the IO cover . . . . . . . . . . . . . . . . |
. 25 |
Connecting Your Dell Canvas 27 . . . . . . . . . . . . . |
26 |
Organizing Your Cables |
28 |
Stand (Optional) . . . . . . . . . . . . . . . . . . |
. 29 |
VESA wall mounting (Optional) |
31 |
Operating the Dell Canvas 27 . . . . . . |
. . . . 32 |
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Turning on the Dell Canvas 27 . . . . . . . . |
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32 |
Using the On Screen Display (OSD) button . . . . |
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32 |
Using the On-Screen Display (OSD) Menu |
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34 |
Display, Pen, and Touch Settings . . . . . . . . |
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47 |
Troubleshooting . . . . . . . . . . . . . . . .49 |
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Self-Test |
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49 |
Built-in Diagnostics . . . . . . . . . . . . |
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51 |
Common Problems . . . . . . . . . . . . |
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52 |
Product Specific Problems . . . . . . . . . . |
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53 |
Universal Serial Bus (USB) Specific Problems |
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54 |
Appendix . . . . . . . . . . . . . . |
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55 |
Contents │ 3
Safety Instructions . . . . . . . . . . . . . . . . . . |
55 |
FCC Notices (U.S. only) and Other Regulatory Information |
55 |
Contacting Dell . . . . . . . . . . . . . . . . . . . |
55 |
Setting Up Your Dell Canvas 27 |
56 |
Maintenance Guidelines |
58 |
4 │ Contents
About Your Dell Canvas 27
Package Contents
Your Dell Canvas 27 ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your Dell Canvas 27. Some features or media may not be available in certain countries.
Dell Canvas 27
Power cable
Power adapter
mini HDMI to HDMI cable
USB cable (Type-C to Type-C)
USB cable (Type-C to Type-A)
About Your Dell Canvas 27 │ 5
mini DP to DP cable
mini DP to mini DP cable
Canvas Pen
Nib holder
Dial totem
Cleaning cloth
•Quick Start Guide
•Safety,Environmental,and Regulatory Information
•Factory Calibration Report
6 │ About Your Dell Canvas 27
Product Features
The Dell Canvas 27 features include:
•Thin film transistor (TFT), liquid crystal display (LCD), and LED backlight.
•68.47 cm (27-inch) active area display (measured diagonally) 2560 x 1440 (16:9 aspect ratio) resolution, plus full-screen support for lower resolutions.
•mini HDMI, USB Type-C and mini DP connector ports.
•Optional Video Electronics Standards Association (VESA) mounting bracket and Stand.
•Plug-and-play when paired with a host system powered by the Windows 10 Creators (Version 1703) or higher update.
•Optimize eye comfort with a flicker-free screen.
•The possible long-term effects of blue light emission from the display may cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light emitted from the display to optimize eye comfort. Select “ComfortView” preset mode by OSD menu to enable this feature.
•On-Screen Display (OSD) touch adjustments for easy set-up and screen optimization.
•Asset management capability.
•Energy Gauge shows the energy level being consumed by the Dell Canvas 27 in real time.
•0.5 W standby power when in sleep mode.
About Your Dell Canvas 27 │ 7
Identifying Parts and Controls
Front view
Label |
Description |
1 |
Touchscreen button |
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NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the |
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Touchscreen button to turn off the functionality. |
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2 |
OSD (On Screen Display) button (For more information, see Operating the Dell |
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Canvas 27) |
3 |
Power on/off button (with LED indicator) |
8 │ About Your Dell Canvas 27
Back View
Label |
Description |
Use |
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1 |
Kickstand |
Provides support to the Dell Canvas screen |
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to place it in a fixed position. |
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2 |
Regulatory label |
Lists the regulatory approvals. |
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3 |
Barcode, serial number, and service |
Refer to this label if you need to contact Dell |
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tag label |
for technical support. |
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4 |
DC power connector |
To connect the Dell Canvas 27 power cable. |
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5 |
mini HDMI connector |
When a mini HDMI cable is connected it can |
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only be used as a monitor. |
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6 |
mini DP connector |
When a mini DP cable is connected it can |
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only be used as a monitor. |
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7 |
USB Type-C host system |
• When a Type-C to Type-C cable is |
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connectivity |
connected from the Dell Canvas to the |
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host computer, it supports USB 3.0 for |
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data and DP for video if host system |
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supports DP Alt mode. |
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• In this case (Connect C to A cable) - the |
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user may need either Label 5 (HDMI) or |
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Label 6 (DP) video signal for full function |
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support. |
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NOTE: Remove the port cover to connect your cables. Replace the port cover once all cables are connected.
About Your Dell Canvas 27 │ 9
Side View
Label |
Description |
Use |
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1 |
Audio Jack |
WARNING: Excessive sound pressure from |
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(3.5 mm) |
earphones or headphones can cause hearing damage |
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or loss. |
2 |
USB 3.0 Type-C |
Can be used in these two examples: |
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downstream port |
a. The downstream port USB connector supports USB and |
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3 |
USB 3.0 Type-A |
charging (BC 1.2) function. |
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downstream ports |
b. When using downstream port USB connector then must |
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connect the USB cable from upstream Type-C port to host |
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system. (USB cable can be Type-C to Type-C or Type-C to |
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Type-A cable.) |
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NOTE: If a user is connecting a phone or tablet to the downstream ports, then they need to use the cable that came with their device to make the connection.
10 │ About Your Dell Canvas 27
Dell Canvas 27 Specifications
Panel Specifications
Screen type |
Active matrix - TFT LCD |
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Panel Type |
In-plane switching Technology |
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Aspect ratio |
16:9 |
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Viewable image dimensions |
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Diagonal |
68.47 cm (27 inches) |
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Active Area |
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Horizontal |
598.74 mm (23.57 inches) |
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Vertical |
337.66 mm (13.29 inches) |
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Area |
202170.5 mm2 (313.36 inches2) |
Pixel pitch |
0.2331 mm x 0.2331 mm |
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Viewing angle |
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Horizontal |
178° (typical) |
Vertical |
178° (typical) |
Brightness |
270 cd/m² (typical) |
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Contrast ratio |
1000 to 1 (typical) |
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Dynamic contrast ratio |
8,000,000:1 |
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Backlight |
White LED, EDGELIGHT system |
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Response Time |
14 ms typical (G to G) |
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Color depth |
1.07 Billion colors, 10 Bit |
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Color gamut |
AdobeRGB |
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sRGB |
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Rec709 |
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DCI-P3 |
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109% CIE1931 |
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124% CIE1976 |
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Host connectivity |
• 1 x USB Type-C upstream port (support DP Alt mode) |
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• 1 x mDP |
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• 1 x mini HDMI |
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Downstream connectivity |
• 1 x Audio jack |
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• 1 x USB 3.0 Type-C downstream port |
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• 2 x USB 3.0 Type-A downstream port |
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Cable management |
Yes |
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About Your Dell Canvas 27 │ 11
EMR pen
Technology |
Electro-magnetic Resonance |
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Active Area |
1 mm larger than Display AA on each side |
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Resolution |
0.01 mm (2540 ppi) |
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Coordinate Accuracy |
±0.4 mm (see Note 1 and 2) |
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Coordinate Deviation When Tilting |
±0.3 mm (tilted ±50°from vertical) (see Note 3) |
Pen |
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Detectable Pen tilt |
up to 50°from vertical |
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Detectable Height |
4 to 10 mm above the sensor film (see Note 1) |
Position Report Rate |
133 pps |
Pressure Resolution |
1024 levels @ full scale (Note 4) |
Note 1: The Pen Digitizer Unit and pen only, at ordinary temperature. Note 2: The pen held vertically at 7 mm high from sensor film.
Note 3: The pen held in the center of the active area. Note 4: UP pen only.
Touch
Type |
Projected Capacitive System |
Panel Diagonal |
27 inch |
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Active Area |
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Horizontal |
598.74 mm (23.57 inches) |
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Vertical |
337.66 mm (13.29 inches) |
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Area |
202170.5 mm2 (313.36 inches2) |
Input Method |
Dell Canvas pen, bare finger and totem |
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Touch point |
20 touch-points |
Touch response time |
35 ms |
Touch method |
Single and multi finger |
Operating system |
Windows 10 Creators Update |
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12 │ About Your Dell Canvas 27
OS Compatibility
OS |
Canvas Hardware |
Canvas Software |
Support |
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Windows 10 Creators |
Fully validated and |
Fully validated and |
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supported, but not WHQL |
Fully supported |
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Update |
supported |
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submitted |
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Windows 10 - Pre |
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Tech Support |
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Validated, but not WHQL |
Not validated |
provided, will |
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Creators Update |
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submitted |
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recommend latest |
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Win 10 |
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Windows 8 (all flavors) |
Validated, but not WHQL |
Not validated |
No Tech Support |
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submitted |
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Windows 7 (all flavors) |
Validated, but not WHQL |
Not validated |
No Tech Support |
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submitted |
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Linux / Ubuntu / |
Not validated |
Not validated |
No Tech Support |
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CentOS |
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NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s testing process which involves running a series of tests on third-party hardware or software, and then submitting the log files from these tests to Microsoft for review.
About Your Dell Canvas 27 │ 13
Specification of Bluetooth module
BlueSlim2
Main Chipset: BlueCore® CSR8510A10
Operating Frequency |
2402-2480 MHz |
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(Transmit) |
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Operating Frequency |
2402-2480 MHz |
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(Receive) |
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Basic Data Rate: 1Mbps (GFSK) |
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Type of Modulation |
Enhanced Data Rate: 2Mbps (DQPSK); 3Mbps (8-DPSK) |
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Bluetooth Low Energy: 1Mbps (GFSK) |
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Basic Data Rate: 1MHz |
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Channel Spacing |
Enhanced Data Rate: 1MHz |
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Bluetooth Low Energy: 2MHz |
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Basic Data Rate: 2.81 dBm |
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RF Output Power (EIRP) |
Enhanced Data Rate: 0.58 dBm |
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Bluetooth Low Energy: 3.16 dBm |
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Basic Data Rate: 1 MHz |
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Bandwidth |
Enhanced Data Rate: 1.3 MHz |
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Bluetooth Low Energy: 1 MHz |
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Emission Designation |
Class2 |
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Basic Data Rate: F1D |
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Emission Class |
Enhanced Data Rate: G1D |
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Bluetooth Low Energy: F1D |
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Basic Data Rate: 79 Channels |
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Number of Channel |
Enhanced Data Rate: 79 Channels |
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Bluetooth Low Energy: 40 Channels |
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Spurious Emission Transmitter |
-43.57 dBm |
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Spurious Emission Receiver |
-56.35 dBm |
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Antenna Gain |
-4.51 (dBi) |
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Antenna Polarization |
Y |
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Made In Country |
Taiwan |
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The product contains BlueSlim board, National Telecommunications Administration approved code is 202789-17-02265.
14 │ About Your Dell Canvas 27
Resolution Specifications
Horizontal scan range |
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30 kHz to 88 kHz |
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Vertical scan range |
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50 Hz to 75 Hz |
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Maximum preset resolution |
2560 x 1440 at 60 Hz |
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Video display capabilities |
480p, 576p, 720p, 1080i, 1080p |
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(Type-C DP Alt mode, mini DP & |
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mini HDMI playback) |
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Preset Display Modes |
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Display Mode |
Horizontal |
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Vertical |
Pixel Clock |
Sync Polarity |
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Frequency |
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Frequency |
(MHz) |
(Horizontal/ |
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(kHz) |
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(Hz) |
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Vertical) |
720 x 400 |
31.5 |
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70.0 |
28.3 |
-/+ |
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VESA, 640 x 480 |
31.5 |
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60.0 |
25.2 |
-/- |
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VESA, 640 x 480 |
37.5 |
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75.0 |
31.5 |
-/- |
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VESA, 800 x 600 |
37.9 |
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60.0 |
40.0 |
+/+ |
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VESA, 800 x 600 |
46.9 |
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75.0 |
49.5 |
+/+ |
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VESA, 1024 x 768 |
48.4 |
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60.0 |
65.0 |
-/- |
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VESA, 1024 x 768 |
60.0 |
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75.0 |
78.8 |
+/+ |
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VESA, 1152 x 864 |
67.5 |
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75.0 |
108.0 |
+/+ |
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VESA, 1280 x 1024 |
64.0 |
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60.0 |
108.0 |
+/+ |
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VESA, 1280 x 1024 |
80.0 |
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75.0 |
135.0 |
+/+ |
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VESA, 1600 x 1200 |
75.0 |
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60.0 |
162.0 |
+/+ |
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VESA, 1920 x 1080 |
67.5 |
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60.0 |
148.5 |
+/+ |
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VESA, 2048 x 1080 |
26.27 |
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24 |
58.22 |
+/- |
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VESA, 2048 x 1080 |
66.58 |
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60 |
147.16 |
+/- |
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VESA, 2560 x 1440 |
88.8 |
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60.0 |
241.5 |
+/- |
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NOTE: Recommend that extended desktop should be used for best results. Generally, the computer should automatically select the best resolution. In clone mode,
resolution differences may result in some distortion.
About Your Dell Canvas 27 │ 15
Electrical Specifications
Video input signals |
Digital video signal for each differential line |
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Per differential line at 100 ohm impedance |
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mini HDMI/mini DP/USB Type-C signal input support |
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AC/DC adapter: |
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Input voltage/ frequency/ |
100-240V AC / 50 or 60 Hz ± 3 Hz / 1.8A (maximum) |
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current |
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Output voltage/current |
Output: 19.5V DC / 6.67 A (130 W Max.) |
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Inrush current |
115/230V: 140 A (Max.) with Chroma 61504 or other 3KV |
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AC source for test. |
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Brand |
Manufacturer |
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Model |
Dell |
Delta |
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DA130PM130 |
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Dell |
Chicony |
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HA130PM130 |
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Physical Characteristics |
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Connector type |
• mini HDMI connector |
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• mini DP connector |
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• Audio jack |
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• USB 3.0 Type-C downstream port |
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• USB 3.0 and DP Type-C upstream port |
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• USB 3.0 Type-A downstream port |
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Signal cable type (in-box) |
mini DP to DP, 2.5 M cable |
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mini DP to mini DP, 2.5 M cable |
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Mini HDMI to HDMI, 2.5 M cable |
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USB Type-C to Type-C 1 M cable |
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USB Type-C to Type-A 2.5 M cable |
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Dimensions |
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Height |
792.0 mm (31.18 inches) |
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Width |
446.26 mm (17.57 inches) |
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Depth |
24.5 mm (0.96 inches) |
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Weight |
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Weight with packaging |
13.8 kg (30.42 lb) |
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Middle frame gloss |
4~6 GU |
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16 │ About Your Dell Canvas 27
Environmental Characteristics
Compliant Standards
RoHS Compliant |
yes |
Temperature |
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Operating |
0 °C to 40 °C (32 °F to 104 °F) |
Non-operating |
–20 °C to 60 °C (–4 °F to 140 °F) |
Humidity |
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Operating |
10% to 80% (non-condensing) |
Non-operating |
5% to 90% (non-condensing) |
Altitude |
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Operating |
5,000 m (16,404 ft) (maximum) |
Non-operating |
12,192 m (40,000 ft) (maximum) |
Thermal dissipation |
168.9 BTU/hour (maximum) |
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163.8 BTU/hour (typical) |
About Your Dell Canvas 27 │ 17
Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell Canvas 27 can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the Dell Canvas 27 automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
VESA |
Horizontal |
Vertical |
Video |
Power Indicator |
Power Consumption |
Modes |
Sync |
Sync |
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Normal |
Active |
Active |
Active |
White |
49.5 W (maximum)** |
operation |
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48 W (typical) |
Active-off |
Inactive |
Inactive |
Off |
White |
Less than 0.5 W |
mode |
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(Glowing) |
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Switch off |
- |
- |
- |
Off |
Less than 0.5 W |
The OSD operates only in the normal operation mode. If you press any button in the activeoff mode, the following message is displayed:
*Zero power consumption in OFF mode can only be achieved by disconnecting the DC main cable from the Dell Canvas 27.
**Maximum power consumption with maximum luminance.
Activate the computer and the Dell Canvas 27 to gain access to the OSD.
18 │ About Your Dell Canvas 27
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