Dell Canvas 27 Service Manual
Dell Canvas 27
User’s Guide
Model: Dell Canvas 27
Regulatory model: Z01C
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2017 – 08
Rev. X06
Contents
About Your Dell Canvas 27 ........................5
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . 8
Dell Canvas 27 Specifications. . . . . . . . . . . . . . . . . . . . . . 11
Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LCD Monitor Quality and Pixel Policy. . . . . . . . . . . . . . . . . . 24
Setting Up the Dell Canvas 27 ....................25
Removing the IO cover . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . 26
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . .28
Stand (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
VESA wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . . 31
Operating the Dell Canvas 27.....................32
Turning on the Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 32
Using the On Screen Display (OSD) button . . . . . . . . . . . . . . 32
Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . 34
Display, Pen, and Touch Settings . . . . . . . . . . . . . . . . . . . . 47
Troubleshooting ...............................49
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 53
Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . .54
Appendix ................................... 55
Contents │ 3
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
FCC Notices (U.S. only) and Other Regulatory Information . . . . . .55
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting Up Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 56
Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . 58
4 │ Contents
About Your Dell Canvas 27
Package Contents
Your Dell Canvas 27 ships with the components shown below. Make sure that you have
received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your Dell Canvas 27.
Somefeatures or media may not be available in certain countries.
Dell Canvas 27
Power cable
Power adapter
mini HDMI to HDMI cable
USB cable (Type-C to Type-C)
USB cable (Type-C to Type-A)
About Your Dell Canvas 27 │ 5
mini DP to DP cable
mini DP to mini DP cable
Canvas Pen
Nib holder
Dial totem
Cleaning cloth
•Quick Start Guide
•Safety,Environmental,and Regulatory
Information
•Factory Calibration Report
6 │ About Your Dell Canvas 27
Product Features
The Dell Canvas 27 features include:
• Thin film transistor (TFT), liquid crystal display (LCD), and LED backlight.
• 68.47 cm (27-inch) active area display (measured diagonally) 2560 x 1440 (16:9 aspect
ratio) resolution, plus full-screen support for lower resolutions.
• mini HDMI, USB Type-C and mini DP connector ports.
• Optional Video Electronics Standards Association (VESA) mounting bracket and Stand.
• Plug-and-play when paired with a host system powered by the Windows 10 Creators
(Version 1703) or higher update.
• Optimize eye comfort with a flicker-free screen.
• The possible long-term effects of blue light emission from the display may cause
damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is
designed to reduce the amount of blue light emitted from the display to optimize eye
comfort. Select “ComfortView” preset mode by OSD menu to enable this feature.
• On-Screen Display (OSD) touch adjustments for easy set-up and screen optimization.
• Asset management capability.
• Energy Gauge shows the energy level being consumed by the Dell Canvas 27 in real
time.
• 0.5 W standby power when in sleep mode.
About Your Dell Canvas 27 │ 7
Identifying Parts and Controls
Front view
Label Description
1 Touchscreen button
NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the
Touchscreen button to turn off the functionality.
2 OSD (On Screen Display) button (For more information, see Operating the Dell
Canvas 27)
3 Power on/off button (with LED indicator)
8 │ About Your Dell Canvas 27
Back View
Label Description Use
1 Kickstand Provides support to the Dell Canvas screen
to place it in a fixed position.
2 Regulatory label Lists the regulatory approvals.
3 Barcode, serial number, and service
tag label
4 DC power connector To connect the Dell Canvas 27 power cable.
5 mini HDMI connector When a mini HDMI cable is connected it can
6 mini DP connector When a mini DP cable is connected it can
7 USB Type-C host system
connectivity
Refer to this label if you need to contact Dell
for technical support.
only be used as a monitor.
only be used as a monitor.
• When a Type-C to Type-C cable is
connected from the Dell Canvas to the
host computer, it supports USB 3.0 for
data and DP for video if host system
supports DP Alt mode.
• In this case (Connect C to A cable) - the
user may need either Label 5 (HDMI) or
Label 6 (DP) video signal for full function
support.
NOTE: Remove the port cover to connect your cables. Replace the port cover once
all cables are connected.
About Your Dell Canvas 27 │ 9
Side View
Label Description Use
1 Audio Jack
(3.5 mm)
2 USB 3.0 Type-C
downstream port
3 USB 3.0 Type-A
downstream ports
earphones or headphones can cause hearing damage
or loss.
Can be used in these two examples:
a. The downstream port USB connector supports USB and
charging (BC 1.2) function.
b. When using downstream port USB connector then must
connect the USB cable from upstream Type-C port to host
system. (USB cable can be Type-C to Type-C or Type-C to
Type-A cable.)
WARNING: Excessive sound pressure from
NOTE: If a user is connecting a phone or tablet to the downstream ports, then they
need to use the cable that came with their device to make the connection.
10 │ About Your Dell Canvas 27
Dell Canvas 27 Specifications
Panel Specifications
Screen type Active matrix - TFT LCD
Panel Type In-plane switching Technology
Aspect ratio 16:9
Viewable image dimensions
Diagonal 68.47 cm (27 inches)
Active Area
Horizontal 598.74 mm (23.57 inches)
Vertical 337.66 mm (13.29 inches)
Area 202170.5 mm2 (313.36 inches2)
Pixel pitch 0.2331 mm x 0.2331 mm
Viewing angle
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 270 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Dynamic contrast ratio 8,000,000:1
Backlight White LED, EDGELIGHT system
Response Time 14 ms typical (G to G)
Color depth 1.07 Billion colors, 10 Bit
Color gamut AdobeRGB
sRGB
Rec709
DCI-P3
109% CIE1931
124% CIE1976
Host connectivity •1 x USB Type-C upstream port (support DP Alt mode)
Downstream connectivity •1 x Audio jack
Cable management Yes
•1 x mDP
•1 x mini HDMI
•1 x USB 3.0 Type-C downstream port
•2 x USB 3.0 Type-A downstream port
About Your Dell Canvas 27 │ 11
EMR pen
Technology Electro-magnetic Resonance
Active Area 1 mm larger than Display AA on each side
Resolution 0.01 mm (2540 ppi)
Coordinate Accuracy ±0.4 mm (see Note 1 and 2)
Coordinate Deviation When Tilting
Pen
Detectable Pen tilt
Detectable Height 4 to 10 mm above the sensor film (see Note 1)
Position Report Rate 133 pps
Pressure Resolution 1024 levels @ full scale (Note 4)
Note 1: The Pen Digitizer Unit and pen only, at ordinary temperature.
Note 2: The pen held vertically at 7 mm high from sensor film.
Note 3: The pen held in the center of the active area.
Note 4: UP pen only.
±0.3 mm (tilted ±50°from vertical) (see Note 3)
up to 50°from vertical
Touch
Type Projected Capacitive System
Panel Diagonal 27 inch
Active Area
Horizontal 598.74 mm (23.57 inches)
Vertical 337.66 mm (13.29 inches)
Area 202170.5 mm2 (313.36 inches2)
Input Method Dell Canvas pen, bare finger and totem
Touch point 20 touch-points
Touch response time 35 ms
Touch method Single and multi finger
Operating system Windows 10 Creators Update
12 │ About Your Dell Canvas 27
OS Compatibility
OS Canvas Hardware Canvas Software Support
Windows 10 Creators
Update
Windows 10 - Pre
Creators Update
Windows 8 (all flavors)
Windows 7 (all flavors)
Linux / Ubuntu /
CentOS
NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s
testing process which involves running a series of tests on third-party hardware or
software, and then submitting the log files from these tests to Microsoft for review.
Fully validated and
supported, but not WHQL
submitted
Validated, but not WHQL
submitted
Validated, but not WHQL
submitted
Validated, but not WHQL
submitted
Not validated Not validated No Tech Support
Fully validated and
supported
Not validated
Not validated No Tech Support
Not validated
Fully supported
Tech Support
provided, will
recommend latest
Win 10
No Tech Support
About Your Dell Canvas 27 │ 13
Specification of Bluetooth module
BlueSlim2
Main Chipset: BlueCore® CSR8510A10
Operating Frequency
(Transmit)
Operating Frequency
(Receive)
Type of Modulation
Channel Spacing
RF Output Power (EIRP)
Bandwidth
Emission Designation Class2
Emission Class
Number of Channel
Spurious Emission Transmitter -43.57 dBm
Spurious Emission Receiver -56.35 dBm
Antenna Gain -4.51 (dBi)
Antenna Polarization Y
Made In Country Taiwan
2402-2480 MHz
2402-2480 MHz
Basic Data Rate: 1Mbps (GFSK)
Enhanced Data Rate: 2Mbps (DQPSK); 3Mbps (8-DPSK)
Bluetooth Low Energy: 1Mbps (GFSK)
Basic Data Rate: 1MHz
Enhanced Data Rate: 1MHz
Bluetooth Low Energy: 2MHz
Basic Data Rate: 2.81 dBm
Enhanced Data Rate: 0.58 dBm
Bluetooth Low Energy: 3.16 dBm
Basic Data Rate: 1 MHz
Enhanced Data Rate: 1.3 MHz
Bluetooth Low Energy: 1 MHz
Basic Data Rate: F1D
Enhanced Data Rate: G1D
Bluetooth Low Energy: F1D
Basic Data Rate: 79 Channels
Enhanced Data Rate: 79 Channels
Bluetooth Low Energy: 40 Channels
The product contains BlueSlim board, National Telecommunications Administration approved
code is 202789-17-02265.
14 │ About Your Dell Canvas 27
Resolution Specifications
Horizontal scan range 30 kHz to 88 kHz
Vertical scan range 50 Hz to 75 Hz
Maximum preset resolution 2560 x 1440 at 60 Hz
Video display capabilities
(Type-C DP Alt mode, mini DP &
mini HDMI playback)
480p, 576p, 720p, 1080i, 1080p
Preset Display Modes
Display Mode Horizontal
Frequency
(kHz)
720 x 400 31.5 70.0 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37. 5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 6 7.5 75.0 108.0 + /+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 2048 x 1080 26.27 24 58.22 +/-
VESA, 2048 x 1080 66.58 60 147.16 +/-
VESA, 2560 x 1440 88.8 60.0 241.5 +/-
NOTE: Recommend that extended desktop should be used for best results.
Generally, the computer should automatically select the best resolution. In clone mode,
resolution differences may result in some distortion.
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
About Your Dell Canvas 27 │ 15
Electrical Specifications
Video input signals Digital video signal for each dierential line
AC/DC adapter:
Input voltage/ frequency/
current
Output voltage/current Output: 19.5V DC / 6.67 A (130 W Max.)
Inrush current 115/230V: 140 A (Max.) with Chroma 61504 or other 3KV
Brand Manufacturer Model
Dell Delta DA130PM130
Dell Chicony HA130PM130
Per dierential line at 100 ohm impedance
mini HDMI/mini DP/USB Type-C signal input support
100-240V AC / 50 or 60 Hz ± 3 Hz / 1.8A (maximum)
AC source for test.
Physical Characteristics
Connector type •mini HDMI connector
•mini DP connector
•Audio jack
•USB 3.0 Type-C downstream port
•USB 3.0 and DP Type-C upstream port
•USB 3.0 Type-A downstream port
Signal cable type (in-box) mini DP to DP, 2.5 M cable
mini DP to mini DP, 2.5 M cable
Mini HDMI to HDMI, 2.5 M cable
USB Type-C to Type-C 1 M cable
USB Type-C to Type-A 2.5 M cable
Dimensions
Height 792.0 mm (31.18 inches)
Width 446.26 mm (17.57 inches)
Depth 24.5 mm (0.96 inches)
Weight
Weight with packaging 13.8 kg (30.42 lb)
Middle frame gloss 4~6 GU
16 │ About Your Dell Canvas 27
Environmental Characteristics
Compliant Standards
RoHS Compliant yes
Temperature
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating
Humidity
Operating 10% to 80% (non-condensing)
Non-operating 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation 168.9 BTU/hour (maximum)
–20 °C to 60 °C (–4 °F to 140 °F)
163.8 BTU/hour (typical)
About Your Dell Canvas 27 │ 17
Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell
Canvas 27 can automatically reduce its power consumption when not in use. This is referred
to as power save mode*. If the computer detects input from the keyboard, mouse, or other
input devices, the Dell Canvas 27 automatically resumes functioning. The following table
shows the power consumption and signaling of this automatic power saving feature.
VESA
Modes
Normal
operation
Active-off
mode
Switch off - - - Off Less than 0.5 W
The OSD operates only in the normal operation mode. If you press any button in the activeoff mode, the following message is displayed:
*Zero power consumption in OFF mode can only be achieved by disconnecting
the DC main cable from the Dell Canvas 27.
**Maximum power consumption with maximum luminance.
Activate the computer and the Dell Canvas 27 to gain access to the OSD.
Horizontal
Sync
Active Active Active White 49.5 W (maximum)**
Inactive Inactive Off White
Vertical
Sync
Video Power Indicator Power Consumption
48 W (typical)
Less than 0.5 W
(Glowing)
18 │ About Your Dell Canvas 27
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