Dascom Tally T2365MC Service Manual
User guide T2365 T2380 Matrix printer
User guide Table of contents
Table of contents
Introduction 1
Printer features 1
Symbols used 1
About this manual 2
Printer at a glance 3
Printer in tractor mode 4
Paperway 5
Installation 7
Unpacking the printer 7
Placing your printer 8
Checking the printer voltage 9
Connecting the printer 9
Switching on the printer 10
Inserting the ribbon cassette 11
Installing the ribbon cassette the first time 11
Changing the ribbon cassette 17
Printer drivers 23
Installing a printer driver in Windows 95/98/ME 23
Installing a printer driver in Windows 2000/2003/XP 23
Installing a printer driver in Windows 7 25
Installing a printer driver in Windows Vista 26
Other operating systems 27
Changing printer settings 28
Form settings (Windows 2000/2003/XP/Vista/
Windows 7/2008) 28
Loading optional firmware 29
Troubleshooting 29
I
Table of contents User guide
The control panel 31
The LC display 32
Online mode 33
Offline mode 33
Setup mode 34
Messages in the LC display 35
Key functions when turning on the printer 37
Paper handling 39
Loading paper 39
Paper transport 42
Moving the paper to the tear position 43
Removing paper 44
Settings 45
Setting the print head gap 45
Setting the tear position 46
Setting the first printing line (TOF) 47
Selecting character density and font 48
2T model 49
Introduction 49
Rear tractor paper path 49
Loading paper into the rear tractor 50
Paper guiding bracket 52
Selecting the rear tractor 52
The Menu 55
Programming via the control panel 55
Enabling access to menu mode 55
Calling up the menu 55
Menu configurations 56
Menu handling 57
Save settings 57
Selecting the LC display language 58
Terminating Setup mode 59
II
User guide Table of contents
Menu structure 60
Menu parameters 61
Printing out menu configurations (Print) 61
Loading menu configurations (Menu) 61
Reset to default values (Reset) 62
Quietmode (Quietm.) 62
Selecting font (Font) 63
Setting character density (CPI) 64
Setting line spacing (LPI) 64
Skiping perforation (Skip) 65
Selecting start signal for escape sequence (ESCChar) 65
Selecting emulation (Emulate) 66
Bidirectional printing (Bidir) 66
Settings for interfaces (I/O) 67
Serial interface (Serial) 67
Data transmission rate (Baud) 67
Data format (Format) 68
Further Settings (Special) 69
Error handling (ErrMode) 69
Block end character (Blockend) 69
Signal feedback (Remote) 70
Transparence (Handthr) 70
Protocol (Protocol) 71
Signal Processing (DTR) 71
Selecting interface (Interf.) 72
Interface buffer (Buffer) 72
Ethernet interface (ETH-INT) 73
Setting IP address (IP Addr) 73
Setting Gateway address (Gateway) 74
Setting Subnet mask (Subnet) 74
IP address administration (IP Get M) 75
Banner page (Banner) 75
Ethernet speed (EthSpeed) 76
Selecting character set (CG-Tab) 77
IBM character set (CharSet) 77
National character set (Country) 78
Slashed zero (Sl.Zero) 78
Automatic carriage return (Auto-CR) 79
III
Table of contents User guide
Automatic line feed (Auto-LF) 79
Menu lock (MenLock) 80
Language (Language) 80
Paper parameters (Paper) 81
Form length (Forml) 81
First printing position (FormAdj) 83
Printhead gap manually (Head) 83
View and tear position (AutoTear) 84
Line length (Width) 85
Barcode (Barcode) 85
Normal characters and barcode (Barmode) 86
Vertical position after oversized barcode (BarTop) 87
Vertical position after oversized character (LCPtop) 88
Form feed mode (FFmode) 88
Setting and activating options (PapOpt) 89
Activation of tractors (AutoTra) 89
Activation of automatic sheet feeder (AutoASF) 90
Setting the left margin (LeftMrg) 90
Setting the right margin (RightMrg) 91
Local copy (screen print) from a Coax or Coax/IPDS
(FFaftLC) 91
Enable/Disable paper handling features (Paphand) 92
Menu settings (example) 93
Advanced menu 95
Test functions 95
Printer self-test (Rolling ASCII) 96
Exiting Rolling ASCII test mode 97
Interface test (Hex-Dump) 98
Printout in Hex-Dump 98
Terminating Hex-Dump 99
Advanced settings 100
Automatic paper motion sensor (PMS) 102
Form length (Forml) 103
Automatic gap adjustment (AGA) 103
Paper handling (Paphand) 104
Increasing the printhead gap (Head up) 104
Paper width (Pagewid) 105
IV
User guide Table of contents
Left-hand area (Leftzon) 105
Right-hand area (Rightzo) 106
Physical left margin (Physlm) 106
Bidirectional parallel interface (CX-bid) 107
Line wrap (Wrap) 107
Beep at paper end (Sound) 108
Deactivate single sheet feeder (Single) 108
Settings for paper with dark back (Pap.back) 109
Setting for printing copy paper (HvyForm) 109
Power save mode (Sleepmod) 110
Automatic paper width detection (APW) 110
Automatic detection of the top paper margin (AED) 111
Serial number (SerialN) 112
Asset number (AssetN) 112
Graphic print speed (GrSpeed) 113
Improvement of graphic and barcode print quality
(GrFreq) (T2365 only) 113
Ignore characters (Ignore) 114
Ignore character (IgnorChr) 114
Activate PJL language (Jobcntl) 115
Troubleshooting 117
General print problems 118
The display remains dark 118
The display is lit, but the printer does not print 118
Problems with the paper feed 119
Paper jam 119
Prints not or intermittent not with the internal
Ethernet interface (ETH-INT) 120
Problems with the print quality 121
Print is too pale 121
Smudged print 121
Prints undefined characters 121
The first line is not completely printed out at the top 121
Dots within characters are missing 121
Error messages via the display 122
Additional display messages 126
V
Table of contents User guide
Care and maintenance 127
Replacing the fuse 127
Cleaning the housing 128
Cleaning the interior 128
Cleaning the platen 129
Ribbon 129
Cleaning the upper friction 130
Carriage shafts 130
Specifications 131
Printer specifications 131
Interface specifications 135
Paper specifications 136
Character sets 137
MTPL standard character set 138
MTPL, international substitution characters 139
OCR-A character set 140
OCR-B character set 141
Available character sets and fonts 142
Emulations 145
General 145
Escape sequences 145
What are escape sequences? 146
MTPL sequences 146
Control codes 146
The $$ procedure 146
Example: 146
How are escape sequences used? 147
MTPL 147
Example in BASIC 147
Example in Pascal 147
Printout 147
VI
List of available control codes 148
Genicom ANSI Emulation 158
PJL commands 160
User guide Table of contents
Barcode 161
List of available barcodes 161
US Postnet barcode 162
Royal Mail Customer barcode 162
KIX barcode 163
USPS Intelligent Mail barcode 163
Large character printing 164
List of additional control codes 165
Interfaces 167
Parallel interface 168
Connector assignment 168
Ethernet interface 169
Hardware 169
Supported operating systems 169
Supported protocols 169
Designation of IP address 169
Configuration 169
Status 169
Management 169
Setup 169
Physical printer port in Ethernet with TCP/IP 170
Example of a printer connected to a computer in
an Ethernet 170
Example of several devices in an Ethernet 170
Optional serial interface V.24/RS232C 171
Connector assignment 171
Interface cable (serial interface) 172
Input signals 172
Output signals 172
Protocols 173
Memory mode XON/XOFF 173
Memory mode Robust XON/XOFF 173
Extended menu functions with the ENQ/STX and
ETX/ACK protocols selected 173
ENQ/STX protocol 174
ETX/ACK protocol 174
VII
Table of contents User guide
Options and accessories 175
Options 175
Tractor 2, front 175
Autocut facility 175
Printer pedestal 175
ESD brush 175
Cable cover 175
Interface modules 176
Optional firmware 176
Accessories 177
Ribbon cassettes 177
Programming manuals 177
Index 179
VIII
User guide Introduction
Introduction
Printer features Your printer has outstanding product features, such as a high print
speed, an excellent print quality, a high workload and low running
costs. Furthermore it withstands dusty, dirty and hostile environements.
For all these reasons it is a professional solution for many industrial
sectors.
Symbols used Important information is highlighted in this manual by two symbols.
CAUTION highlights information which must be observed in order to
STOP
prevent injuries to the user and damage to the printer.
NOTE highlights general or additional information about a specific
topic.
1
Introduction User guide
About this manual The user guide contains a detailed description of the printer, its charac-
teristic features and additional information.
` Chapter 1 Printer at a glance
` Chapter 2 Installation
` Chapter 3 Inserting the ribbon cassette
tions for changing the ribbon cassette.
` Chapter 4 Printer drivers
ing the printer driver.
` Chapter 5 The control panel
` Chapter 6 Paper handling
paper to the tear-off position.
` Chapter 7 Settings
font, character density, print head distance, print line height and tearoff position.
` Chapter 8 2T model
only available and permanently installed in the 2T printer model.
` Chapter 9 The Menu
ling the printer via the control panel.
` Chapter 10 Advanced menu
other technical adjustments of the printer.
contains start-up instructions and points to note.
tells you how to adjust the basic settings such as
describes how to handle the rear tractor, which is
contains all the information necessary for control-
lists all the parts of the printer.
provides step-by-step instruc-
provides step-by-step instructions for install-
explains how to control printer operations.
tells you how to load, transport and move the
describes the possible test settings and
` Chapter 11 Troubleshooting
which do not require the intervention of qualified personnel.
` Chapter 12 Care and maintenance
of the printer.
` Appendix A Specifications
tions of your printer and the paper which should be used.
` Appendix B Character sets
` Appendix C Emulations
available programming sequences are listed.
` Appendix D Interfaces
` Appendix E Options and accessories
tions and accessories you can purchase for your printer.
provides instructions for rectifying faults
provides information on the upkeep
informs you about the technical specifica-
lists the available MTPL character sets.
deals with programming via the interface. The
explains the interfaces.
contains information about op-
2
User guide Printer at a glance
1
Printer at a glance
Rear cover
Control panel
Top cover
Front cover
Bottom cover
Interface connectors
Power cord connector and fuse
Power switch
3
Printer at a glance User guide
Printer in tractor mode
Tr ac to rs
4
User guide Printer at a glance
Paperway
Standard printer: Tractor 1
Options: Tractor 2
Tractor 3, only for
2T model, integrated
For additional paper options, please
contact your dealer.
Tractor 3
Tracto r 2
Tractor 1
5
User guide Installation
2
Installation
Unpacking the printer
e
f
Place your printer on a solid surface (see Placing
your printer, page 8).
Make sure that the “Up” symbols point in the correct
direction.
Open the packaging, take out the accessory cassette
and unpack it. Pull the printer out of the cardboard
box towards you and remove the remaining
packaging material.
Check the printer for any visible transport damage
and completeness. Apart from this CD-ROM (c) the
Quick start guide (d), the power cable (e) and the
ribbon (
If you find any transport damage or if any accessories
are missing, please contact your dealer.
f) must be included.
c
d
7
Installation User guide
1
2
0
Placing your printer
Place the printer on a solid, flat, surface, ensuring
that the printer is positioned in such a way that it
can not topple, and that there is easy access to the
control panel and paper input devices. Also ensure that there is sufficient space for the printed
output.
If you expect that frequent forward and reverse
feeds will occur, you should place the printer as
shown in the figure, if possible.
STOP
The power supply cable may be damaged if the paper edges constantly
chafe the insulating sheath. The user
must always ensure that there is sufficient distance between the power supply cable and the paper.
When selecting the printer location, observe the
following additional instructions:
STOP
Never place the printer in the vicinity of
inflammable gas or explosive substances.
Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a window, protect it from the sunlight with a curtain.
When connecting the computer with the printer, make sure not to exceed the permitted cable length (see Interface specifications
,
page 135).
Ensure sufficient distance between the printer and any heating radiators.
C
90
Avoid exposing the printer to extreme temperature or air humidity
80
70
60
50
40
30
20
10
fluctuations. Above all take care to avoid the influence of dust.
0
-10
It is recommended to install the printer in a place which is acoustically isolated from the workplace because of the noise it may
produce.
8
User guide Installation
Checking the printer voltage
STOP
Make sure that the device has been set to the correct voltage (e.g.
230 V in Europe, 120 V in the USA). To do this, check the type plate
above the power inlet at the back of the printer. Contact your dealer
if the setting is incorrect.
Never switch on the printer if the voltage setting is incorrect,
since this may result in severe damage.
If the setting is incorrect, set the coloured switch at
the rear of the printer to the correct position, using
a pointed object (e.g. screwdriver, ball pen or
120V
tweezers).
STOP
Make sure that the printer is switched
off before setting the correct voltage;
otherwise severe damage may be
caused.
Connecting the printer
d
c
Connect the power cable c to the power inlet of
the printer. Connect the power cable plug to a
mains socket.
Make sure that the printer and the computer are
switched off and connect the data cable
tween the printer and the computer.
The printer by default is provided with a
parallel and an Ethernet interface. For
further information about the interfaces, refer to the section (see Inter-
faces, page 167).
d be-
9
Installation User guide
Switching on the printer
The power switch for switching on the printer is located at the bottom left at the front of the printer
when viewed from the front.
SDRAMTEST
20000 55AA ok
3
21
After switching on, the printer passes through a memory test during
Online
4
Setup
the initialization phase. In the display appears temporary the message "SDRAMTEST XXXXX XX ok".
If the memory test is successful finished, the firmware number appears in the display.
After finishing the initialization the printer switches to online mode
(see Online mode
, page 33).
10
User guide Inserting the ribbon cassette
3
Inserting the ribbon cassette
Installing the ribbon cassette the first time
STOP
When delivered, no ribbon cassette is installed. When you switch on
the printer the first time, the printers display shows the message:
Now insert the supplied ribbon cassette.
During the process of initialization after powering on, the
printer checks if a ribbon cassette is installed. It also checks
during the execution of a print job the operativeness of the ribbon cassette. These functions mandatory require the use of
the manufacturers original ribbon cassettes (see Accessories
page 177). If other ribbon cassettes were used, the message
Check Ribbon appears in the display, it is impossible to print.
,
Before opening the cover, make sure
that the printer is switched on so that it
can execute automatic preparations for
ribbon changing (widening the print
head gap).
Open the printer top cover.
11
Inserting the ribbon cassette User guide
Cautiously slide the print head carriage to the left
stop (viewed from the printer front).
Move the coloured friction tabs to the left and right
(direction of the arrows) as shown in the figure and
raise the friction mechanism.
12
User guide Inserting the ribbon cassette
A
Raise the coloured insertion tongue A.
A
Remove the coloured protections A and B.
Insert the coloured ribbon tension knob into the
right-hand front location of the new ribbon cassette. Turn the knob in the direction of the arrow in
order to take up slack of the ribbon.
B
13
Inserting the ribbon cassette User guide
Slightly tilt the ribbon cassette forwards and thread
in the ribbon between the coloured insertion
tongue and the ribbon support (transparent plastic
plate).
Align and insert the cassette into the guides on the
left and right, then press down until it clicks into
place.
Insert the coloured tension knob into one of the
two locations.
Turn the tension knob in the direction of the arrow
to take up slack in the ribbon until it is seated correctly at the bottom in the ribbon support.
STOP
Remove the knob.
14
User guide Inserting the ribbon cassette
Press down the coloured insertion tongue A.
A
Move the print head carriage back and forth several times. If the ribbon is correctly seated, there
must be no perceptible resistance.
The ribbon should be transported during the travel from left to right. If this is
not the case, you should check that the
ribbon cassette is correctly inserted on
the right.
15
Inserting the ribbon cassette User guide
Press the friction mechanism down until it clicks
into place.
Close the top cover.
16
User guide Inserting the ribbon cassette
Changing the ribbon cassette
STOP
During the process of initialization after powering on, the
printer checks if a ribbon cassette is installed. It also checks
during the execution of a print job the operativeness of the ribbon cassette. These functions mandatory require the use of
the manufacturers original ribbon cassettes (see Accessories
page 177). If other ribbon cassettes were used, the message
Check Ribbon appears in the display, it is impossible to print.
Before opening the cover, make sure
that the printer is switched on so that it
can execute automatic preparations for
ribbon changing (widening the print
head gap).
Move the paper to the park position.
Open the printer top cover.
,
Cautiously slide the print head carriage to the left
stop (viewed from the printer front).
17
Inserting the ribbon cassette User guide
Move the coloured friction tabs to the left and right
(direction of the arrows) as shown in the figure and
raise the friction mechanism.
Remove the used cassette.
18
User guide Inserting the ribbon cassette
A
Raise the coloured insertion tongue A.
A
Remove the coloured protections A and B.
Insert the coloured ribbon tension knob into the
right-hand front location of the new ribbon cassette. Turn the knob in the direction of the arrow in
order to take up slack of the ribbon.
B
19
Inserting the ribbon cassette User guide
Slightly tilt the ribbon cassette forwards and thread
in the ribbon between the coloured insertion
tongue and the ribbon support (transparent plastic
plate).
Align and insert the cassette into the guides on the
left and right, then press down until it clicks into
place.
Insert the coloured tension knob into one of the
two locations.
Turn the tension knob in the direction of the arrow
to take up slack in the ribbon until it is seated correctly at the bottom in the ribbon support.
STOP
Remove the knob.
20
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