Tally Dascom DM-210/220
I
Important Safety Instructions (English)
Read the following instructions thoroughly before starting up your printer.
• The device and mains-socket must all times be easily accessible.
• Never carry out maintenance or repair work yourself. Always contact a qualified technical
service.
• Keep this user guide in a place which is easily accessible at all times.
• Place the printer on a solid and even base so that it cannot fall.
• Never place the printer in the vicinity of inflammable gas or explosive substances.
• Ensure the printer is connected to a socket with the correct voltage.
• Always disconnect the printer from the power before opening the device to perform
maintenance work or remedy errors.
• Do not expose the printer to high temperatures, direct sunlight or dust.
• Keep all liquids away from the printer.
• Protect the printer from shock, impact and vibration.
• Make sure that both the printer and the computer are switched off before connecting the data
cable.
• The print head will become very hot during printing; avoid contact with the print head after
printing has finished.
• Do not perform any operation or action in any way other than those provided in this manual.
When in doubt, contact your dealer or your customer support.
Tally Dascom DM-210/220
II
Wichtige Sicherheitshinweise (German)
Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen.
• Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.
Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie
immer einen qualifizierten Servicetechniker.
Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.
Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen
kann.
Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven
Stoffen auf.
Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.
Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den
Netzstecker an der Steckdose ziehen.
Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.
Keine Flüssigkeiten mit dem Drucker in Berührung bringen.
Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.
Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel
angeschlossen wird.
Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit abkühlen
lassen.
Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation
ab. Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.
Tally Dascom DM-210/220
III
Consignes importantes de sécurité (French)
Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.
• Le dispositif et la prise principale doivent toujours être accessibles facilement.
Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un
dépanneur qualifié.
Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.
Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de
substances explosives.
Ne connecter l’imprimante à une prise que lorsque la tension est correcte.
Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension et
toujours débrancher le connecteur secteur de la prise murale.
Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la
poussière.
Ne pas mettre l’imprimante en contact avec des liquides.
Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.
S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de
données.
La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir
quelques instants avant d’y toucher.
N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel.
En cas de doute, veuillez contacter votre distributeur ou service après-vente.
Tally Dascom DM-210/220
IV
Indicazioni di sicurezza importanti (Italian)
Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.
Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.
Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un
tecnico di assistenza qualificato.
Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.
Collocare la stampante su una superficie stabile, per evitare che cada a terra.
Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.
Collegare la stampante a una presa di corrente con tensione adeguata.
Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire
sempre il connettore di rete dalla presa.
Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.
Evitare il contatto della stampante con liquidi.
Non esporre la stampante a colpi, scosse o vibrazioni.
Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione
dati.
Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario
opportuno quindi lasciarla raffreddare qualche istante.
Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale. In
caso di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.
Tally Dascom DM-210/220
V
Instrucciones de seguridad importantes (Spanish)
Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.
El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un
técnico de servicio calificado.
Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier momento.
Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.
Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sunstancias
explosivas.
Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.
Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija
de alimentación del enchufe.
No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.
No ponga la impresora en contacto con fluidos.
Nunca exponga la impresora a sacudidas, choques o vibraciones.
Asegúrese de que la impresora y el ordenador estén apagdos antes de conectar el cable de
datos.
La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarlo
algún tiempo antes de tocarla.
No permita que se realice cualquier operación o acción de una forma diferente a lo que se señala
en el manual. En caso de duda, póngase en contacto con su comerciante o con su servicio
post-venta.
Tally Dascom DM-210/220
VI
Правила по технике безопасности. (Russian)
Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу
принтера.
Устройство и розетка должны быть всегда легко доступна.
Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
неисправностях квалифицированным сервисным техникам.
Данная инструкция должна быть всегда доступна каждому пользователю.
Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть на пол.
Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых
веществ.
Включайте принтер в розетку только с соответствующим напряжением.
Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и затем
выньте штекер из розетки.
Берегите принтер от нагревания, от попадания на него прямых солнечных лучей и пыли.
Не допускайте попадания жидкости на принтер.
Нельзя подвергать принтер тряске, ударам и вибрации.
Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с
компьютером.
Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то
время, прежде чем дотронуться до нее.
Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают
неясности, обращайтесь с вопросами к Вашим продавцам или в сервисный центр.
Tally Dascom DM-210/220
VII
Instruções Importantes sobre Segurança (Portuguese)
Leia as instruções de segurança antes de usar a impressora.
A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.
Consulte sempre um técnico qualificado para executar uma reparação .
Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas.
Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou substâncias
explosivas.
Assegure-se de conectar a impressora à tomada elétrica com a voltagem apro-priada.
Quando desligar a impressora da rede, desligue sempre a impressora e retire o cabo da tomada.
Não exponha a impressora a temperaturas altas ou luz solar direta.
Não aproxime substâncias líquidas da impressora.
Proteja a impressora de choques, impactos e vibrações.
Desligue a impressora e o computador antes de conectar o cabo da rede.
A cabeça da impressora pode ficar muito quente . Portanto, espere algum tempo antes de
tocá-la.
Não faça nenhuma operação ou ação além das recomendadas neste manual. Em caso de dúvida,
contate seu revendedor ou companhia de serviço.
Tally Dascom DM-210/220
VIII
Önemli Güvenlik Talimatları (Turkish)
Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.
Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.
Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman
kalifiye bir uzman servis-teknisyenine haber verin.
Yazıcıyı, üzerinden yere düşmesi mümkün olmayacak sabit ve düz bir zemine yerleştirin.
Yazıcıyı kesinlikle ve hiçbir surette kolayca yanabilecek gaz veya patlayıcı maddeler içeren
nesnelerin yakınına koymayın.
Yazıcı akım kablosunu sadece doğru gerilime sahip bir prize takın.
Yazıcıyı şebeke ağından ayırmak istediğinizde, yazıcıyı kapatın ve ağ-fişini her zaman prizden
çıkartın.
Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda bulundurun.
Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır.
Yazıcı hiçbir sarsıntıya, darbeye veya titreşime mâruz kalmamalıdır.
Veri kablosu bağlanmadan önce hem yazıcının hem de bilgisayarın kapalı olduklarından emin
olmalısınız.
Yazıcının başı basma esnasında yüksek ısıya ulaşıyor. Bu yüzden lütfen dokunmadan önce kısa
süre soğumasını bekleyin.
Yazıcının işletimi ve kullanımında bu dokümantasyondaki talimatların hiç dışına çıkmayın. Sorunlu
görünen hususlarda lütfen imâlatçınıza veya müşteri hizmetleri servisinize başvurun.
Tally Dascom DM-210/220
IX
TRADEMARK ACKNOWLEDGEMENTS
“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“SAP” is a trademark of SAP AG.
“Windows”, “Windows 7”,”Windows 8”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows
2000”, “Windows 2003/2008/2013 Server”, “Windows XP” and “Windows Vista” are trademarks of
Microsoft Corporation.
All other product names and company names appearing in this manual are the registered
trademarks or trademarks of the individual companies.
Tally Dascom DM-210/220
TABLE OF CONTENTS
1 PRINTER INSTALLATION GUIDE ........................................................................................................ 1
1.1 Unpacking the Printer .................................................................... 1
1.2 Placing the Printer ....................................................................... 2
1.3 Printer Components ...................................................................... 3
1.4 Connecting the Interfaces ................................................................. 4
1.4 Connecting the Power .................................................................... 5
1.5 Installing Roll Paper ...................................................................... 6
1.6 Installing Ribbon Cartridge................................................................. 7
1.7 Installing the Printer Driver ................................................................ 8
2 CONTROL PANEL OPERATION .......................................................................................................... 10
2.1 Feed Key .............................................................................. 10
2.2 LED Indicators ......................................................................... 12
3 FUNCTION SETTING ............................................................................................................................ 13
3.1 Black Mark Setting ...................................................................... 13
3.1.1 Black Mark Specification .............................................................. 13
3.1.2 Run Setting Tool .................................................................... 13
3.1.3 Setting Length between Two Marks ..................................................... 14
3.1.4 Setting Black Mark Home Position ...................................................... 14
3.1.5 Setting Cutting Position ............................................................... 15
3.2 Driver Properties Setting ................................................................. 16
3.2.1 Printing Control ..................................................................... 16
3.2.2 Crash Drawer Setup ................................................................. 16
3.2.3 Black Mark Setup ................................................................... 17
3.2.4 Cutter Setup ....................................................................... 17
4 TROUBLESHOOTING ........................................................................................................................... 18
4.1 Processing LEDs error .................................................................... 18
4.2 Processing Printing Error ................................................................. 18
4.3 Removing Jammed Paper ................................................................. 19
4.4 Maintenance .......................................................................... 19
5 SPECIFICATIONS ................................................................................................................................. 20
5.1 Printer Specification ..................................................................... 20
5.2 Interfaces ............................................................................. 22
5.2.1 USB interface....................................................................... 22
5.2.2 Cash Drawer interface ................................................................ 22
5.2.3 Serial interface ..................................................................... 23
5.2.4 Parallel interface .................................................................... 23
5.3 Power Adapter ......................................................................... 25
5.4 Paper Specification ..................................................................... 26
6 CHARACTER CODE PAGES ................................................................................................................ 27
6.1 Common to all pages (International Character Set: USA) ........................................ 27
6.2 [PC437: USA, Standard Europe] ............................................................ 28
6.3 [PC850: Multilingual] .................................................................... 29
6.4 [PC860: Portuguese] .................................................................... 30
Tally Dascom DM-210/220
6.5 [PC863: Canadian-French] ................................................................ 31
6.6 [PC865: Nordic] ........................................................................ 32
6.7 [PC858: Euro] .......................................................................... 33
6.8 [PC866: Cyrillic #2] ...................................................................... 34
6.9 [PC862: Hebrew] ....................................................................... 35
6.10 [PC737: Geek] ........................................................................ 36
6.11 [PC864: Arabic] ....................................................................... 37
6.12 [PC857: Turkish] ....................................................................... 38
7 PRINTING CONTROL COMMAND SETS ............................................................................................ 39
FCC STATEMENT ..................................................................................................................................... 40
DASCOM REPRESENTATIVES ............................................................................................................... 41
Tally Dascom DM-210/220
Please keep the packaging material for future transportation.
The shipping list varies with different customized order requirements.
Printer
1 Unit
Ribbon
1 PCS
Power adapter
1 PCS
Power cord
1 PCS
Roll paper
1 PCS
Graphical installatin guide
1 PCS
CD disk
1 PCS
1 Printer Installation Guide
1.1 Unpacking the Printer
Open the packaging, lift the printer out of the cardboard box and remove the remaining packaging material. Check
the printer for any visible transport damage and missing items. If you find any transport damage or any accessories
are missing, please contact your dealer for assistance.
Shipping List
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Tally Dascom DM-210/220
Model No.
Paper Cut
Interfaces
Function
Tear Bar
Auto-Cutter
Cash
Drawer
USB
Serial
Parallel
Black
mark
Bluetooth
Wi-Fi
DM-210 √
√
√
O O O O O
DM-220
√
√
√
O O O O O
Difference between models
Note: “√” indicates standard configuration.
“O” indicates optional configuration.
1.2 Placing the Printer
Place the printer on a solid, flat, stable surface; ensuring that the printer is positioned in such a way that it cannot
move, and that there is easy access to the control panel and paper input devices. Also ensure that there is enough
space for sufficient ventilation and for the printed output.
When selecting the printer location, observe the following additional instructions:
Never place the printer near to any flammable gas or explosive substances.
Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a window, protect it
from the sunlight with a curtain.
When connecting a computer to the printer, make sure the maximum recommended cable length is not
exceeded.
Ensure sufficient distance between the printer and any heating devices or radiators.
Avoid exposing the printer to extreme temperature or air humidity fluctuations. Avoid exposure to dusty
environments.
It is recommended the printer is installed in a position which reduces noise exposure to the work place during
printing.
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Tally Dascom DM-210/220
Components
Function
Cover Open Key
Open the Printer Cover (DM-210 only).
Top Cover
Open the cover for loading or replacing roll paper.
Front Cover
Open the cover for loading or replacing ribbon cartridge.
Power Switch
Powers printer ON or OFF.
Control Panel
Power LED
Shows the power status.
Paper End LED
Shows roll paper out or not.
Error LED
Indicates internal error occurs.
Feed Key
Press the key to feed paper.
Power Supply Socket
Connects power cord to the printer.
Cash Drawer Interface
Connects Cashbox interface cable from the cashbox.
USB Interface
Connects USB interface cable from the host.
Modular Interface Board
Connects serial interface or parallel interface from the host.
1.3 Printer Components
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Tally Dascom DM-210/220
Make sure the printer and the computer are switched off before connecting or disconnecting
the interface cable to prevent electrical damage to the interfaces.
1.4 Connecting the Interfaces
The USB, Cash drawer, Serial or Parallel interfaces are located at the rear of the printer. Choose the interface
which suits your system.
Connecting cash drawer interface
Connecting USB interface
Connecting parallel interface
Connecting serial interface
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Tally Dascom DM-210/220
Checking the voltage of the power adapter
Before you connect the power adapter to the power socket check if the voltage is correct. If you
connect the power adapter to power with incorrect voltage this may result in electrical
damage to adapter and printer.
After switching off the printer, wait at least 5 seconds before powering on again. Otherwise, it
may cause damage to the printer.
Please disconnect the AC mains power if the printer will not be used for a long time.
1.4 Connecting the Power
1. Make sure the printer and the computer are powered off ①.
2. Connect the power cord to the power adapter ②, and connect the power adapter to the power supply socket at
the rear of the printer ③. Ensure the power cord is securely connected. Finally, connect the power cord plug to
a mains socket on the wall ④.
Power on and power off
1. Press the power switch to the “I” position to turn on the printer.
Upon power-on, the Power LED indicator light up.
2. Press the power switch to the “O” position to turn off the printer.
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Tally Dascom DM-210/220
1.5 Installing Roll Paper
(1) Keep power on and open the top cover.
(2) When you load the roll paper for the first time, insert the paper as shown below, the paper feed motor will
move the paper into paper path automatically. And then you can proceed with Step (4).
(3) When you replace the roll paper, cut the paper as shown below and press Feed key for feeding the rest of paper.
Do not pull the paper backwards in the opening of paper path to avoid paper jammed. Then load a new roll
paper as Step (2).
(4) Close the top cover and tear the paper end as shown below.
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Tally Dascom DM-210/220
1.6 Installing Ribbon Cartridge
1. DM-210: Open the top cover and then front cover.
DM-220: Open the top cover and then front cover; turn up the cut device.
DM-210 DM-220
2. Stretch the ribbon fabric by turning the ribbon knob - pay attention to the arrow on the ribbon cartridge.
3. Insert the ribbon between the print head and the platen, and press it in until it clicks into place.
4. Turn the knob again to stretch the ribbon fabric.
5. DM-210: Close the front cover and then top cover.
DM-220: Close the cut device; close the front cover and then top cover.
DM-210 DM-220
7
Tally Dascom DM-210/220
Switch off the printer before running the printer driver setup.
1.7 Installing the Printer Driver
Your printer CD-ROM comes with Windows drivers. Go to the Drivers folder and run the installer “DriverSetup.exe”.
Installation guide for USB, serial and parallel driver program
1. Double click the “DriverSetup”. You will see the screen as below. Click “Next” to continue.
2. You can see the screen as below. Select the desired printer driver, and then click “Next” to continue.
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Tally Dascom DM-210/220
3. Choose the desired port to use, and then click “Next” to continue.
4. Click “Finish” to finish the installation process successfully.
5. You will see the screen as below. Click “OK” to install the printer driver successfully.
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Tally Dascom DM-210/220
Funtion
Operation
Remarks
Self-test
Hold down the feed key; do not release
the key until you switch on the printer.
Bidirectional printing
adjustment
Press the feed key after the self-test.
The alignment parameter for
bidirectional printing will change
circularly along with pressing feed key
and the printer will print out the
reference typeface.
Hexadecimal Dump
After self-test, send any data from PC
to the printer.
Feed the paper for one line
Press the feed key once.
Feed the paper
continuously
Hold down the feed key.
It won’t stop feeding until you
release the feed key.
2 Control Panel Operation
The printer control panel consists of one Feed key, a green Power LED, a red Paper end LED and a red Error LED.
2.1 Feed Key
After installing ribbon cartridge and roll paper, you can do function test with feed key.
If you do not need to enter the alignment (self-test), please switch off the printer and restart the printer for
normal operation.
When typefaces are blurred or vertically misaligned, it is necessary to do the bidirectional printing quality
adjustment.
When self-test is OK but on-line printing error occurs, you can check the communication between PC and
program via Hexadecimal Dump mode. At Hexadecimal Dump mode, the printer will print out hexadecimal
data once it receives the signal from PC. You can ask technical service or dealer for analysis.
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Tally Dascom DM-210/220
Press the feed
key first time
Press the feed
key second time
Press the feed
key third time
Press the feed
key forth time
Self-test Page Reference Sample
Bidirectional Printing Reference Typeface
Hexadecimal Dump Reference Sample
When the printing quality becomes best, you can turn
off the power and the printer will save the parameters
automatically.
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Tally Dascom DM-210/220
Error LED
Paper end LED
Description
Recovery
Flash
On
Memory Error
Hardware failure. Ask your technical
service or dealer for assistance.
Flash
Off
The print head is
over-heated
Do not print untill the print head
cools down.
Flash
Flash
The position of the
carriage is wrong
Mechanical failure. Ask your
technical service or dealer for
assistance.
On
Flash
Paper end
Load paper.
2.2 LED Indicators
The power indicator (green LED) lights up when printer is switched on.
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Tally Dascom DM-210/220
Dimensions
Hight: 5mm; Width: 12mm
Reflectivity
Black mark: <10%; Others: >75%
Black mark detection position
Default: at the front right side of receipt.
(It can be set at the front left side of receipt according to order
requirement.)
Black mark to printing home
position
-27mm ～ (the distance between two adjacent black marks - 27) mm
Black mark to cutting/tear position
-43mm ～ (the distance between two adjacent black marks - 43)mm.
See www.dascom.com for newest version of DMPro Utility.
3 Function Setting
3.1 Black Mark Setting
This section describes how to set up printers with black mark sensor. You can execute self-test to check whether
your printer configure with black mark function or not. The self-test page will display black mark is enabled or
disabled. If your printer configure with black mark, you can follow the operation guide as below.
3.1.1 Black Mark Specification
3.1.2 Run Setting Tool
First of all, run “dmpro.exe” which is in the CD disk, you will see the following window for setting. Select your
current interface and select “BLACK MARK” option under “Test items”.
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Tally Dascom DM-210/220
The length between two black marks is in the range from 43mm to 269mm. If printing another bill
with different size, you have to re-set this parameter first.
127mm
① ② ③
If offset is positive, the printing home position will be
below the black mark (shown as the left figure).
HHHHHHHHHHH
HHHH
15m
3.1.3 Setting Length between Two Marks
① Click “BM Enable” (Black Mark enable button) in the setting window. The black mark function will be valid if the
Paper End LED and Error LED flash twice simultaneously.
② Measure the actual distance between two black marks (as shown in the top left picture), input the value in the
corresponding tab.
③ Click “OK” to save the setting. The printer will print out the corresponding message.
3.1.4 Setting Black Mark Home Position
① Measure the distance between the top of the first line and the top of the black mark, input the value in the
corresponding tab, shown as the below figures.
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Tally Dascom DM-210/220
The offset range is -27mm ～ (the distance between two adjacent black marks - 27) mm.
60mm
Cutting position
If the offset is positive, the cutting position is below the
current black mark (shown as the left figure).
If offset is negative, the printing home position will be
above the black mark (shown as the left figure).
HHHHHHHHHHH
HHHH
15m
② Click “OK” to save the setting, the printer prints the corresponding message.
3.1.5 Setting Cutting Position
① Select “TEST” option in the setting window, and then select the cutting mode (full cut or partial cut). The setting
will be valid if the Paper End LED and Error LED flash twice simultaneously.
② Measure the distance between the cutting position and the top of the black mark, then input the value in the
corresponding tab, shown as the below figures.
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Tally Dascom DM-210/220
The offset is within -43mm ～ (the distance between two adjacent black marks - 43)mm.
Option
Function
Bidirectional printing
Pirnt speed will be faster; it’s a recommended option.
Uni-direction printing
Print speed will be slower but vertical alignment will be better;
it’s suitable for high vertical aligment request.
Option
Function
Without cash drawer
No signal for controlling cash drawer. You can choose
this option when you do not use cash drawer.
Open cash drawer after printing
Send signal for controlling cash drawer and open
cash drawer after printing.
Open cash drawer before printing
Send signal for controlling cash drawer and open
cash drawer before printing.
If offset is negative, the cutting position is above the next
black mark (shown as the left figure).
Once the cutting position exceeds the offset range, then
you can input negative data, i.e. setting offset for next
black mark.
HHHHHHHHHHHHHHH
H
25.5mm
Cutting position
③ Click “OK” to save the setting, the printer prints the corresponding message.
3.2 Driver Properties Setting
(1) Right click the printer icon and select “properties”.
(2) Access the properties menu, select ”Device settings” → “Installable option”. Then you can set the printing
control, cash drawer, black mark and cutter.
3.2.1 Printing Control
3.2.2 Crash Drawer Setup
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Tally Dascom DM-210/220
Option
Function
Without blackmark
No data for seeking black mark commands. You can choose
this option when you do not need black mark function.
Feed black mark after printing
Seeking black mark and orientation after printing.
Feed black mark before printing
Seeking black mark and orientation before printing.
Black mark setting is reserved for the model with black mark sensor.
Option
Function
Remarks
Without cutter
Do not cut paper after printing.
Feed to cutter position for
cutting after page end
Feed to cutting postion of each page
and cut each page respectively after
each page is finished printing.
If your printer does not configure with
black mark sensor or black mark
function is disabled, this option is
invalid.
Feed to cutter position for
cutting after document end
Feed to cutting position and cut paper
till the entire document is finished
printing.
If your printer does not configure with
black mark sensor or black mark
function is disabled, this option is
invalid.
Cut immediately after
printing finished
If you do not setup the cutting
position, paper will be cut
immediately after printing finished.
Cutter setting is reserved for the model with cutter.
3.2.3 Black Mark Setup
3.2.4 Cutter Setup
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Tally Dascom DM-210/220
Phenomenon
Cause
Recovery
No LEDs on
Incorrect power supply cable
connections and power outlet
Check the power supply cable connections and the
power outlet and correct them.
The printer is powered off
Switch on the printer.
PCB damaged
Contact your dealer for assistance.
Error LED is always on and
Paper End LED flashes
Paper end
Load paper (See Page 7).
Error LED flashes
Print head overheated
Do not print until the print head cools down.
Phenomenon
Cause
Recovery
Blurred or spotted printing
Roll paper is installed improperly
Check the roll paper and reinstall it.
Poor paper quality
Use recommended roll paper.
Paper can not be fed
Paper jam
Open the printer cover, check the paper path and
remove jammed paper (See Page 14).
The printer is powered off
Switch on the printer.
Horizontal dot line missing
Print head pin damaged
Contact your dealer for assistance.
4 Troubleshooting
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides information on some
of the common problems you may encounter and how you may solve them. If you encounter problems that you
can not resolve, please contact your technical service or dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent injury to you
and damage to the printer.
4.1 Processing LEDs error
4.2 Processing Printing Error
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Tally Dascom DM-210/220
After printing, print head may be hot, please do not touch!
4.3 Removing Jammed Paper
(1) Turn the printer off, open the top cover and front cover.
(2) DM-210: Pull up the ribbon cartridge and print head cover.
DM-220: Turn up the cut device; pull up the ribbon cartridge and print head cover.
(3) Remove jammed paper carefully.
If jammed paper gets stuck in cut device, turn the knob on the right of the cut device until the blade draws
back. Then you can clear the jammed paper.
If jammed paper gets stuck in the opening of paper path, switch off the printer and pull the jammed paper
backwards carefully. Cut the wrinkled part and re-load roll paper.
If there is little paper shred caught in the print head area, you’d better remove it with a pair of tweezers
carefully.
If there’s still jammed paper that you can not remove and need to do some disassembly, please contact your
technical service or dealer for assistance.
4.4 Maintenance
The printer is designed for a long and reliable life time. But periodic maintenance is recommended in order to
assure error free working. This also would guarantee the good print quality over the life time. It is recommended to
clean the printer once every six months or after 300 hours duty.
Before cleaning, switch off the printer, wait a few seconds and unplug the power cord.
Open the cover and remove the dust, paper shreds and other debris from inside by using a soft vaccum cleaner
or a brush.
In order to remove the dirt, you can wipe clean the machine with a soft cloth dipped in alcohol instead of the
ketone or TEC solvent which may cause damage to the plastic parts. Please be aware that excessive moisture
will lead to the improper functioning of electronic parts.
Clean the platen with soft cloth.
While you are cleaning the printer, in order to avoid short circuit, do not damage or loose the cable or electronic
parts, do not drop metal material inside, such as Paper Clips or Pins.
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Tally Dascom DM-210/220
Print Parameter
Print method
9 pin dot matrix (Pin ∮0.30mm)
Print direction
bidirectional logic-seeking
Resolution
max 160dpiH x 144dpiV
Print speed
4.3lps (4.3 line / sec at 42 columns)
Paper feed speed
max 5.51ips (14cm/s)
Print width
42cpl @ 16.7cpi (7x8 matrix)
Interface
Cash drawer: DC 24V, 1A, 6 line RJ-11 connector
USB 2.0: Full Speed, standard type B Connector
Serial RS232C: 25-pin Sub-D (f) connector; supports DTR or
XON/XOFF handshaking protocol; baud rate 4800~38400BPS;
data Format 1 initial bit + 8 data bit + 1 or 2 stop bits, no Parity.
Parallel CENTRONICS: 25-pin Sub-D (m) connector, 8-bit
parallel; supports BUSY/ACK handshaking protocol.
Power Sleep
Supported
Ribbon
Lifetime
NH37701 (Purple)：3000,000 characters(Compatible to ERC-39)
NH37703 (Black)： 1000,000 characters
Copies
1+1 (Thickness: 0.05~0.08mm/page; Total thickness: ≤0.16mm)
Memory
Flash
2Mbytes
RAM
Max. 32Kbytes data buffer
Fonts
Chinese
GB18030_2000 16x16
Alphanumeric
7x8 and 9x8 ASCII font
Code page
PC437 /PC850 /PC860 /PC863 /PC865 /PC858 /PC862 /PC737
/PC857 /PC866 /PC864
Detect Function
Sensors
Black mark sensor, paper end sensor
Key and LED Indicator
Key
Feed key
Power indicator
Green LED
Paper indicator
Red LED
Error indicator
Red LED
Power Supply
External power adapter
Input
AC 100V-240V 50-60Hz
Output
DC 24V±5%, 2.1A
Paper
Paper type
Good quality normal white roll paper or carbonized roll paper
Paper width
76.2±0.5mm (3 inch)
Paper thickness
0.06～0.085mm for single paper
Paper roll diameter
Max. OD ∮83mm
ID∮10+2/-0mm
Paper load
Automatical load in paper end condition when paper is inserted
into the paper path.
Paper cut
DM-210: Manual tear;
DM-220: Auto-cutter; support full cut and partial cut.
Full cut (Cuts the paper completely)
Partial cut (one point left uncut in center position)
Note: The point length is 2% of the paper width.
Paper Feed
Friction feed
5 Specifications
5.1 Printer Specification
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Tally Dascom DM-210/220
Physical Spec.
Operating
condition
0~40°C /40～90%RH
Storage condition
-40~55°C /≤93%RH
Dimensions
156×260×130 (L×W×H mm)
Color
Black
Weight
Approx. 1.85kg (excluding roll paper)
Emulation
ESC/POS Compatible command set
Noise
The noise level is less than 50 dBA
Reliability
Printhead lifetime
150,000,000 characters
MTBF
100,000 hours
Cutter lifetime
(DM-220 Only)
500,000 cuts
Conditions: Paper thickness < 0.16mm
Max frequency: 20 cuts/min
MCBF
10,000,000 lines
Software
Driver
32bit: Windows (Win 7/Win 8/Vista/XP/2000)
64bit: Windows (Win 7/ Win 8/Vista/XP/2000)
Be compatible with the EPSON POS Application (ESC/POS OS)
Utilities
Setup tool (The printer parameter can be uploaded and
downloaded, and the firmware version updating is supported.)
Certification
CCC, CE-Mark(CB, LVD, EMC), CB, UL, FCC and Energy Star
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Tally Dascom DM-210/220
PIN No.
Description
Classic wire color
1
VBUS
Red
2
D-
White
3
D+
Green
4
GND
Black
Pin No.
Description
Direction 1 Structure GND
--- 2 Cashbox drive signal
Output 3 NC
Empty 4 DC +24V
Output
5
Cashbox drive signal
Output 6 Signal GND
---
5.2 Interfaces
Power Supply interface, USB interface and cashbox interface are standard interfaces for the printer.
Serial or Parallel interface is a factory feature only.
The interface pin assignment is listed below.
5.2.1 USB interface
USB interface pin assignment
USB interface connector diagram
5.2.2 Cash Drawer interface
Cashbox interface pin assignment
Cashbox interface connector (RJ-11) diagram
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Tally Dascom DM-210/220
Pin No
Signal Name
Direction
Illumination
2
TXD
From printer to PC
Send data from printer to PC
3
RXD
From PC to printer
Printer receive data from PC
20
DTR
From printer to PC
When the signal is “negative” (-3V to -15V), it
means that the printer is “busy” and can not receive
data; While the signal is “positive” (+3V to +15V), it
means that the printer is “ready” and can
receive the data.
1,7
GND
———
GND
5.2.3 Serial interface
The serial interface of this printer is compatible with RS-232C, use DB25 hole type socket, support hardware
handshaking protocol, the default baud rate and data format are 9600BPS, 8 data bit, no parity, and 1 stop bit.
Below is the pin No. of the serial interface socket.
Pin signal definition of serial interface
Note:
The default baud rate is 9600 BPS and the baud rate can be changed by sending the hexadecimal command “1C
AA 22 XX”.
XX=00 indicates 1200 BPS,
XX=01 indicates 2400 BPS,
XX=02 indicates 4800 BPS,
XX=03 indicates 9600 BPS,
XX=04 indicates 19200 BPS,
XX=05 indicates 38400 BPS.
5.2.4 Parallel interface
The parallel interface of this printer is compatible with CENTRONICS, support BUSY /ACK handshaking protocol,
use DB25 pin type interface.
Pin No. of DB25 pin interface as below
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Tally Dascom DM-210/220
Pin No
Signal Name
Direction
Illumination
1
/STB
Input
Select trigger, input data when the signal is at falling
edge.
2
3
4
5
6
7
8
9
DATA1
DATA2
DATA3
DATA4
DATA5
DATA6
DATA7
DATA8
Input
Input
Input
Input
Input
Input
Input
Input
These signals indicate the parallel data information from
the first to eighth bits. For each signal, when the logic is
“1” indicates “high level”, when the logic is “0” indicates
“low level”.
10
/ACK
Output
For responsion pulse, “low” level indicates that the
printer has accepted the data and be ready for accepting
next data.
11
BUSY
Output
“High” level indicates that the printer is “busy” and can
not accept data now. “Low” level indicates “idle”.
12
PE
Output
Drop down to “Low” level with resistance, “High” level
indicates paper end.
13
SEL
Output
Full up to “High” level with resistance and the “High”
level indicates the printer is online.
15
/ERR
Output
Full up to “High” level with resistance and the “High”
level indicates no error.
14
/AUTOFD
Input
Auto paper feed
16
/INIT
Input
Initialize the printer
17
/SELIN
Input
online
18－25
GND
---
GND，logic “0” level
Parallel Interface Pin No.25 Below is the pin signal definition of parallel interface socket:
Note: (1) “Input” indicates signals from PC to printer
“Output” indicates signals from Printer to PC
(2) The average logic level of signal is TTL level.
Signal Timing Diagram for parallel interface as shown below：
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Tally Dascom DM-210/220
Pin Number
Signal Name
1
+24 V
2
GND
3
N.C
4
F.G.
5.3 Power Adapter
The external power supply of this printer is 24VDC，2.1A. The type of power socket is A-1009-3P.
Power supply socket pin assignment
Power supply connector diagram
25
Tally Dascom DM-210/220
Roll
paper
Normal paper
Paper width
76.2 ± 0.5（3 ± 1/36 inches）
Outer
diameter of
roll
83 mm dia. (3.25 inches) or less
(Maximum inside diameter of the paper roll core must
be 10 +2/-0 mm (0.394 +0.078/-0 inches))
Paper
thickness
0.06 ~ 0.085 mm
Paper weight
52.3 ~ 64.0 g/m2（JIS P8124）(14 – 17 lb)
(45 - 55 kg / 1000 sheets / 788mm x 1091mm)
Pressure-sensitive
paper
2 ply of non-carbon paper (1P Original + 1P copy)
Paper
thickness
0.05 ~ 0.08 mm /sheet
(Note: total thickness is less than 0.16 mm)
5.4 Paper Specification
The printer paper is supplied by the user. Please use only paper that fulfills the following requirements to
assure good print quality and stable paper feed.
Printable area
Note: Values for the printable area are calculated at the center of the wire dot.
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Tally Dascom DM-210/220
6 Character Code Pages
6.1 Common to all pages (International Character Set: USA)
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Tally Dascom DM-210/220
6.2 [PC437: USA, Standard Europe]
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Tally Dascom DM-210/220
6.3 [PC850: Multilingual]
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Tally Dascom DM-210/220
6.4 [PC860: Portuguese]
30
Tally Dascom DM-210/220
6.5 [PC863: Canadian-French]
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Tally Dascom DM-210/220
6.6 [PC865: Nordic]
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Tally Dascom DM-210/220
6.7 [PC858: Euro]
33
Tally Dascom DM-210/220
6.8 [PC866: Cyrillic #2]
34
Tally Dascom DM-210/220
6.9 [PC862: Hebrew]
35
Tally Dascom DM-210/220
6.10 [PC737: Geek]
36
Tally Dascom DM-210/220
6.11 [PC864: Arabic]
37
Tally Dascom DM-210/220
6.12 [PC857: Turkish]
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Tally Dascom DM-210/220
ASCII Code
Hex
Function Illumination
HT
09
Moves the print head to the next horizontal tab position
LF
0A
Causes the data in the line buffer to be printed and advances the
paper one line
CR
0D
Causes the line of data to be printed and returns the current print
position to the left margin
ESC SP n
1B 20 n
Set the space between characters to n/160 inch
ESC ！ n
1B 21 n
Set character printing mode
ESC % n
1B 25 n
Allow/Prohibit user-defined character
ESC &
1B 26
Set user-defined character
ESC *
1B 2A
Set graphic dot matrix
ESC 2
1B 32
Select the line space to 1/6 inch
ESC 3 n
1B 33 n
Select the line space to 1/144 inch
ESC <
1B 3C
bring the print head back to the left margin
ESC ？ n
1B 3F n
Cancel user-defined character
ESC @
1B 40
Initialize the printer
ESC D n NULL
1B 44 n 0
Set/Clear all horizontal tab position
ESC J n
1B 4A n
Causes the line of data to be printed and advances the paper
n/144 inch
ESC K n
1B 4B n
Causes the line of data to be printed and advances the paper
n/144 inch reversely
ESC R n
1B 52 n
Select an International Character Set
ESC U n
1B 55 n
Set/Cancel unidirectional printing
ESC c 3 n
1B 63 33 n
Select paper end sensor
ESC c 4 n
1B 63 34 n
Set to stop printing when paper end
ESC c 5 n
1B 63 35 n
Allow/Prohibit feeder key
ESC d n
1B 64 n
Causes the line of data to be printed and advances the paper n
lines
ESC e n
1B 65 n
Causes the line of data to be printed and advances n line reversely
ESC p
1B 70
Produce cashbox drive pulse
ESC t n
1B 74 n
Select Character Set
GS FF
1D 0C
Send the black mark paper to the printing initial position
ESC C n
1B 43 n
Set the page length to n line space
GS ( F pL pH a m nL nH
1D 28
Set the orientation offset of black mark
FS ( L
1C 28 4C
Feed the paper to the cut/tear position
GS V m
1D 56 m
Select the cut/tear mode and cut/tear paper
1D 56 m n
ESC i
1B 69
Cut the paper completely
ESC m
1B 6D
Cut the paper partially
7 Printing Control Command Sets
The control command sets are compatible with ESC/POS command set.
List of Commands:
39
Tally Dascom DM-210/220
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
a）This device may not cause harmful interference.
b）This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Re-orientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
40
GERMANY
DASCOM Europe GmbH
Heuweg 3
D-89079 Ulm
Deutschland
Tel.: +49 (0) 731 2075 0
Fax: +49 (0) 731 2075 100
www.dascom.com
SINGAPORE (ASIA PACIFIC)
DASCOM AP Pte Ltd
21 Bukit Batok Crescent
#29-81, WCEGA Tower
Singapore 658065
Phone: +65 6760 8833
Fax: +65 6760 1066
www.dascom.com
AMERICAS
DASCOM Americas Corporation
421 W. Main Street,
Waynesboro, VA 22980
USA
Phone:+1 (877) 434 13 77
www.dascom.com
UNITED KINGDOM
DASCOM GB Ltd
Hart House, Priestley Road
Basingstoke, Hampshire
RG24 9PU, England
Phone: +44 (0) 1256 481481
Fax: +44 (0) 1256 481400
www.dascom.com
FRANCE
DASCOM Europe GmbH
117 Avenue Victor Hugo
92100 Boulogne-Billancourt
France
Phone: +33 (1) 73 02 51 98
www.dascom.com
CHINA
JIANGMEN DASCOM COMPUTER
PERIPHERALS CO., LTD
No. 399, Jinxing Road, Jianghai District,
Jiangmen, Guangdong P.R. China
www.dascom.com.cn
DASCOM REPRESENTATIVES
“All rights reserved. Translations, reprinting or copying by any means of this manual complete or in
part or in any different form requires our explicit approval. We reserve the right to make changes to
this manual without notice. All care has been taken to ensure accuracy of information contained in
this manual. However, we cannot accept responsibility for any errors or damages resulting from
errors or inaccuracies of information herein.”
© 2013 DASCOM Part No: 21.511.902.0040R
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