CT-S801
Table of contents
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LINE THERMAL PRINTER
MODEL CT-S801
User’s Manual
WEEE MARK
If you want to dispose of this product, do not mix it with general household waste. There is a
En
separate collection systems for used electronics products in accordance with legislation under
the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem
Ge
Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union
(Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte
elektronische Geräte und Produkte.
Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos
Fr
ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils
électroniques conformément à la législation WEEE sur le recyclage des déchets des
équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable
dans les pays de l’Union européenne.
Les appareils et les machines électriques et électroniques contiennent souvent des matières
dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez
de façon inappropriée.
Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter
Sp
general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según
establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos
eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.
Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste
It
un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione
RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.
Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er
Du
bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk
voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt
binnen de Europese Unie.
Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige
Da
husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter
i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som
kun er gældende i den Europæiske Union.
Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação
Por
que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/
96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de
uso, em vigor apenas na União Europeia.
Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi
Pol
domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC)
obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych
należy stosować oddzielne sposoby utylizacji.
Declaration of Conformity
This printer conforms to the following Standards:
The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS
Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.
LVD : EN60950-1
EMC: EN55022 Class A
EN61000-3-2
EN61000-3-3
EN55024
This declaration applies only to the 230-V model.
IMPORTANT: This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instruction manual, may
cause interference to radio communications. It has been tested and found to comply
with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.
CAUTION: Use shielded cable for this equipment.
Sicherheitshinweis
Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und
leicht zugänglich sein.
For Uses in Canada
This Class A digital apparatus complies with Canadian ICES-003.
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus, as set out in the radio interference regulations of the Canadian
department of communications.
Pour L’utilisateurs Canadiens
Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.
Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions
de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur
l’interférence radio du départment Canadien des communications.
GENERAL PRECAUTIONS
z Before using this product, be sure to read through this manual. After
having read this manual, keep it in a safe, readily accessible place for
future reference.
z The information contained herein is subject to change without prior
notice.
z Reproduction or transfer of part or all of this document in any means is
prohibited without permission from Citizen Systems.
z Note that Citizen Systems is not responsible for any operation results
regardless of omissions, errors, or misprints in this manual.
z Note that Citizen Systems is not responsible for any trouble caused as a
result of using options or consumables that are not specified in this
manual.
z Except explained elsewhere in this manual, do not attempt to service,
disassemble, or repair this product.
z Note that Citizen Systems is not responsible for any damage attributable
to incorrect operation/handling or improper operating environments that
are not specified in this manual.
z Data is basically for temporary use and not stored for an extended period
of time or permanently. Please note that Citizen Systems is not
responsible for damage or lost profit resulting from the loss of data
caused by accidents, repairs, tests or other occurrences.
z If you find omissions, errors, or have questions, please contact your
Citizen Systems dealer.
z If you find any pages missing or out of order, contact your Citizen Systems
dealer for a replacement.
—1—
SAFETY PRECAUTIONS
Before using this product for the first time, carefully read these SAFETY PRECAUTIONS.
Improper handling may result in accidents (fire, electric shock or injury).
In order to prevent injury to operators, third parties, or damage to property, special
warning symbols are used in the User’s Manual to indicate important items to be strictly
observed.
z After having read this Manual, keep it in a safe, readily accessible place for future
reference.
z Some of the descriptions contained in this manual may not be relevant to some printer
models.
The following describes the degree of hazard and damage that could occur if the printer
is improperly operated by ignoring the instructions indicated by the warning symbols.
...WHICH SHOULD BE STRICTLY OBSERVED
WARNING
Neglecting precautions indicated by this symbol may result in fatal or serious injury.
CAUTION
Neglecting precautions indicated by this symbol may result in injury or damage to
property.
This symbol is used to alert your attention to important items.
This symbol is used to alert you to the danger of electric shock or electrostatic
damage.
This symbol denotes a request to unplug the printer from the wall outlet.
This symbol is used to indicate that the power supply must be grounded.
This symbol is used to indicate useful information, such as procedures,
instructions or the like.
This symbol is used to indicate prohibited actions.
—2—
PRECAUTIONS ON PRINTER INSTALLATION
WARNING
Do not use or store this product in a place where it will be exposed to:
* Flames or moist air.
* Direct sunlight.
* Hot airflow or radiation from a heating device.
* Salty air or corrosive gases.
* Ill-ventilated atmosphere.
* Chemical reactions in a laboratory.
* Airborne oil, steel particles, or dust.
* Static electricity or strong magnetic fields.
• Neglecting these warnings may result in printer failure, overheating,
emission of smoke, fire, or electric shock.
Do not drop any foreign object nor spill liquid into the printer. Do not
place any object on the printer either.
Do not drop any metallic object such as paper clips, pins or screws
into the printer.
Do not place a flower vase, pot, or anything containing water on the
printer.
Do not spill coffee, soft drinks, or any other liquid into the printer.
Do not spray insecticide or any other chemical liquid over the printer.
• Dropping a metallic foreign object into the printer, may cause printer
failure, fire, or electric shock. Should it occur, immediately turn the
printer off, unplug it from the supply outlet, and call your local Citizen
Systems dealer.
Do not handle the printer in the following ways:
Do not subject the printer to strong impacts or hard jolts (e.g., being
stepped on, dropped or struck).
Never attempt to disassemble or modify the printer.
• Neglecting to handle properly may result in printer failure,
overheating, emission of smoke, fire, or electric shock.
Install, use, or store the printer out of the reach of children.
• Electric appliances could cause an unexpected injury or accident if
they are handled or used improperly.
• Keep the power cord and signal cables out of the reach of children.
Also children should not be allowed to gain access to any internal
part of the printer.
• The plastic bag the printer came in must be disposed of properly or
kept away from children. Wearing it over the head may lead to
suffocation.
—3—
CAUTION
Do not use the printer under the following conditions.
Avoid locations subject to vibration or instability.
Avoid locations where the printer is not level.
• The printer may fall and cause an injury.
• The quality of printing may deteriorate.
Do not obstruct the printer’s air vents.
Do not place anything on the printer.
Do not cover or wrap the printer in cloth or blankets.
• Doing so could cause heat to build up and deform the case or start a
fire.
Avoid using the printer near a radio or TV set or from supplying it from
the same electric outlet as these appliances.
Avoid using the printer interconnected with a cable or cord that has
no protection against noise. (For interconnections, use shielded or a
twisted pair of cables and ferrite cores, or other anti-noise devices.)
Avoid using the printer with a device that is a strong source of noise.
• The printer may have an adverse effect on nearby radio or TV
transmissions. There may also be cases when nearby electrical
appliances adversely influence the printer, causing data errors or
malfunction.
Installed in any orientation other than those specified.
• Malfunction, failure, or electric shock may result.
Connect the printer to a ground.
• Electric leakage may cause an electric shock.
Do not connect the printer’s ground to any of the following:
* Gas piping
• A gas explosion could result.
* Telephone line ground
* Lightning rod
• If lightning strikes a large surge of current may cause fire or
shock.
* Water pipes
• Plastic water pipes should not be used for grounding. (Those
approved by a Waterworks Department may be used.)
Before connecting or disconnecting the grounding lead to or from the
printer, always unplug it from the electric outlet.
—4—
PRECAUTIONS IN HANDLING THE PRINTER
WARNING
Please observe the following precautions for power source and power
cord:
Do not plug or unplug the power cord with a wet hand.
Use the printer only at the specified supply voltage and frequency.
Use only the specified AC adapter with the printer.
Check to make sure that the supply outlet from which the printer is
powered has a sufficient capacity.
Do not supply the printer from a power strip or current tap shared with
other appliances.
Do not plug the power cord into an electric outlet with dust or debris
left on the plug.
Do not use a deformed or damaged power cord.
Do not move the printer while its power is on.
• Neglecting to handle it properly may result in printer failure, emission
of smoke, fire, or electric shock.
• An overload may cause the power cord to overheat, catch fire, or the
circuit breaker to trip.
Do not allow anything to rest on the power cord. Do not place the
printer where the power cord may be stepped on.
Do not use or carry the printer with its power cord bent, twisted, or
pulled.
Do not attempt to modify the power cord unnecessarily.
Do not place the power cord near any heating device.
• Neglecting these cautions may cause wires or insulation to break,
which could result in electric leakage, electric shock, or printer failure.
If the power cord sustains damage, contact your Citizen Systems
dealer.
Do not leave things around the electric outlet.
Supply power to the printer from a convenient electric outlet, readily
accessible in an emergency.
• Pull the plug to immediately shut it down in an emergency.
Insert the power plug fully into the outlet.
If the printer will not be used for a long time, disconnect it from its
electric outlet.
Hold the plug and connector when plugging or unplugging the power
cord or signal cable after turning off the printer and the appliance
connected to it.
—5—
CAUTION
Caution label is attached in the position shown in the following figure. Carefully read
the handling precautions before using the printer.
THIS LABEL INDICATES THE
RISK OF BURNS DUE TO THE
HIGH TEMPERATURE OF THE
PRINT HEAD AND A RISK OF
BEING CUT BY THE MANUAL
AND AUTO CUTTERS WHILE
THE PAPER COVER IS OPEN.
Do not transport this printer with the paper roll inside.
• Printer failure or damage may occur.
To prevent possible malfunction or failure observe the following.
Avoid operating the printer without paper properly loaded.
Avoid the use of paper not complying with specifications.
• May result in poor print quality.
Avoid using torn pieces of paper or paper spliced with plastic adhesive
tape.
Avoid forcibly pulling already loaded paper by hand.
Avoid using a sharp pointed device to operate panel buttons.
Be sure to firmly insert the cable plugs into their mating sockets.
• A cross connection may damage the printer’s internal electronics or
the host system’s hardware.
Only use the printer with devices that have designated solenoid
specifications for the cash drawer interface connector.
• Neglecting this caution may result in malfunction or failure.
—6—
CAUTION
To prevent injury and printer failures from worsening, observe the following:
While the paper cover is open, be careful to not touch the manual
cutter that is in the paper eject slot.
Do not touch the printing surface of the thermal head.
Do not touch any of the moving parts (e.g., paper cutter, gears, active
electric parts) while the printer is working.
In case of trouble do not attempt to repair the printer. Ask Citizen
Systems service for repair.
Be careful that the covers do not pinch your hands or fingers.
Be careful of the sharp edges on the printer. Do not allow them to
injure you or damage property.
• May result in electric shock, burn, or injury.
If the printer emits smoke, an odd smell, or unusual noise while
printing, immediately abort the current print session and
unplug the printer from the electric outlet.
DAILY MAINTENANCE
Observe the following precautions for daily maintenance.
When cleaning the printer, always turn it off and unplug it from the
electric outlet.
Use a soft, dry cloth for cleaning the surface of the printer case.
For severe stains, use a soft cloth slightly dampened with water.
Never use organic cleaning solvent such as alcohol, paint thinner,
trichloroethylene, benzene, or ketone. Never use a chemically
processed cleaning cloth.
To remove paper dust, use a soft brush.
CAUTION
• The thermal head is at a dangerously high temperature immediately after printing.
Allow it to cool off before starting maintenance work.
Visit the following site to get documentation, drivers, utilities, and other
information.
http://www.citizen-systems.co.jp/english/support/index.html
—7—
THE TABLE OF CONTENTS
1. GENERAL OUTLINE ....................................................................9
1.1 Features .......................................................................................... 9
1.2 Unpacking .................................................................................... 10
1.3 Model Classification .................................................................... 10
1.4 Basic Specifications..................................................................... 11
2. EXPLANATION OF PRINTER PARTS .......................................12
2.1 Printer Appearance...................................................................... 12
2.2 Inside the paper cover................................................................. 15
2.3 Other Built-in Functions .............................................................. 16
3. SETUP ........................................................................................17
3.1 Connecting the AC Power Cord.................................................. 17
3.2 Connecting Interface Cables ....................................................... 18
3.3 Connecting the Cash Drawer ...................................................... 19
3.4 Connecting an External Device................................................... 21
3.5 Precautions for Installing the Printer ......................................... 22
3.6 Partition for Paper Roll ................................................................ 23
3.7 Setting the DIP Switch on the Serial Interface Board ............... 24
3.8 Adjusting the Paper Near-end Sensor ....................................... 25
3.9 Setting Paper Thickness.............................................................. 26
3.10 Loading Paper ............................................................................ 27
3.11 Attaching the Power Switch Cover........................................... 28
3.12 Attaching the Interface Cover ................................................... 29
3.13 Removing the Interface Cover .................................................. 29
4. MAINTENANCE AND TROUBLESHOOTING........................... 30
4.1 Periodic Cleaning......................................................................... 30
4.2 Clearing a Cutter Lock (1)............................................................ 31
4.3 Clearing a Cutter Lock (2)............................................................ 32
4.4 Function Test Mode..................................................................... 33
4.5 Hexadecimal Dump Printing....................................................... 35
4.6 Error Messages ............................................................................ 36
5. OTHER .......................................................................................38
5.1 External Views and Dimensions................................................. 38
5.2 Printing Paper .............................................................................. 39
5.3 Manual Setting of Memory Switches ........................................ 40
—8—
1. GENERAL OUTLINE
The CT-S801 line thermal printer series is designed for use with a broad array
of terminal equipment including data, POS, and kitchen terminals.
These printers have extensive features so they can be used in a wide range of
applications.
1.1 Features
z High-speed (300 mm/s) printing.
z Design so compact it can be installed anywhere (maximum 3-inch (83-mm)
paper roll size)
z Versatile design supports 3-inch (83/80 mm) and 2-inch (60/58 mm) wide
paper rolls
z Built-in power supply or AC adapter types available
z Printer status and errors indicated by LCD, LED, and a buzzer
z LCD and four buttons make it easy to change settings
z Equipped with a fast and quiet cutter
z Easy to clear cutter jams
z Interchangeable interface
z Built-in cash drawer kick-out interface
z Equipped with a serial interface for external devices
z Memory switches make customization possible
z Store user-defined characters and logos on user memory
z Barcode and 2D barcode printing supported
z 2-color printing supported (when specified paper used)
z Driver and utility software included
—9—
1.2 Unpacking
Make sure the following items are included with your printer.
z Printer: 1
z Interface cover: 1
z AC power cord: 1
z Power switch cover: 1
z Sample paper roll: 1 roll
z CD-ROM: 1
z Quick Start Guide: 1
z AC adapter
z USB cable
Notes:
*1: CT-S801A only
*2: USB interface types only
In designated markets
*1:1
*2:1
Interface coverCD-ROM
Quick Start
Guide
Sample
paper roll
Interface cover
CT-S801S
(Built-in power supply type)
CT-S801A
(AC adapter type)
AC power cord
Power switch
cover
AC adapter
(36AD2)
Quick Start
Guide
USB cable
AC power
cord
Power switch
cover
Sample
paper roll
USB cable
CD-ROM
1.3 Model Classification
Model numbers indicate printer features according to the following system.
Power supply
DC:No power source
S: Built-in power supply type
A: AC adapter type
Paper width
3: 3 inch (80/83 mm)
2: 2 inch (58/60 mm)
Note:
*: AC power cord, serial I/F screw, firmware and other specifications vary according to markets.
CT - S801S 3 RS E - BK - P L M1
Interface
PA: Parallel
RS: Serial RS-232C
UB: USB only
UH: USB with hub
ET: Ethernet (standard type)
ES: Ethernet (multi-function type)
UP: Powered USB
*
Market:
J: Japanese E: Europe/Asia
U: North America
C: China
—10—
Label
:No
L: Label printing
BM sensor
:No
M1: Left side
M2: Right
side
PNE sensor
:No
P: PNE sensor
Body case color
WH: Cool white
BK: Black
1.4 Basic Specifications
Item Specifications
Model CT-S801
Print method Line thermal dot print method
Print width
Dot density 8 × 8 dots/mm (203 dpi)
Print speed 300 mm/s (fastest, print density 100%), 2400 dot-lines/s
Number of print
columns
Character size
Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/
Liquid crystal display (LCD)
User memory 384 KB (capable of storing user-defined characters and logos)
Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),
Line spacing 4.23 mm (1/6 inch) (changeable using commands)
Paper roll
Interface Serial (RS-232C compliant), parallel (IEEE 1284 compliant), USB, USB with
Cash drawer kick-out Supports 2 cash drawers
External device port RJ-45, 8-pin connector
Buffer size 4 k bytes/45 bytes
Supply voltage DC 24 V ±5%
Power consumption Approximately 45 W (normal printing), 3 W (standby)
AC adapter
(36AD2, 36AD3)
Weight CT-S801S: Approx. 2 kg, CT-S801A: Approx. 1.6 kg
Outside dimensions CT-S801S: 145 (W) × 192 (D) × 148 (H) mm
Operating temperature
and humidity
Storage temperature
and humidity
Reliability Print head life: 150 km, 200 million pulses (at normal temperature and
Safety standard
*1 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots,
54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,
48.75 mm/390 dots, 68.25 mm/546 dots
*2
—
Paper width
Font
Maximum number of characters
(columns)
83 mm 80 mm 60 mm 58 mm
Dot configuration
Font A 53483635 12 × 24
Font B 71644846 9 × 17
Font C 80725452 8 × 16
*3 Font A: 1.50 × 3.00 mm
Font B: 1.13 × 2.13 mm
Font C: 1.00 × 2.00 mm
WPC1252/katakana/Thai code 18
128 × 32 dots STN liquid crystal, white/red LED backlight
CODE93, PDF417, QR Code
Paper roll: 83 mm/80 mm/60 mm/58 mm × maximum ϕ83 mm
Paper thickness: 65-75 μm (core tube diameter: inner 12 mm/outer 18 mm)
+0
-1
+0
-1
+0
-1
+0
-1
75-150 μm (core tube diameter: inner 25.4 mm/outer 32 mm)
hub, Ethernet, powered USB
Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
Rated output: DC 24 V, 2.1 A
CT-S801A: 145 (W) × 192 (D) × 120 (H) mm
5 to 45°C, 10 to 90% RH (no condensation)
-20 to 60°C, 10 to 90% RH (no condensation)
humidity using recommended paper)
Auto cutter life: 2 million cuts (at normal temperature/humidity, using
recommended paper and paper thickness)
*4 UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking
—11—
(dots)
Notes:
*1: When paper width is 83, 80, 60, or 58 mm.
*2: The number of printable columns is selected using a memory switch.
The number of columns noted in this table refer to typical models. The number of columns varies
depending on specifications.
*3: Characters appear small because the dimensions include a blank area surrounding each
character.
*4: Compliant if the Citizen Systems AC adapter (36AD2/36AD3) is used.
2. EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Names of parts
Paper cover
Cover open lever
Operation panel
Front cover
Power switch
Front cover
Maintenance cover
(Front view) (Rear view)
release button
Rear connectors
z Paper cover
Open to load paper.
z Cover open lever
Use this lever to open the paper cover.
z Front cover
Open and close this cover to clear a cutter lock.
Refer to 4.3 Clearing a Cutter Lock (2)
z Front cover release button
Press this button to open the front cover.
z Power switch
Press this button to turn the power on or off.
—12—
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