This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and
repair of products. This manual covers all localities where the products are sold. For this reason, there may be
information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information
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The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied,
reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.
Use of this manual should be strictly supervised to avoid disclosure of confidentia l inform ation.
Symbols Used
This documentation uses the following symbols to indicate special information:
SymbolDescription
Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning.
Indicates an item requiring care to avoid electric shocks.
Indicates an item requiring care to avoid combustion (fire).
Indicates an item prohibiting disassembly to avoid electric shocks or problems.
Introduction
Memo
REF.
Indicates an item requiring disconnection of the power plug from the electric outlet.
Indicates an item intended to provide notes assisting the understanding of the topic in question.
Indicates an item of reference assisting the understanding of the topic in question.
Provides a description of a service mode.
Provides a description of the nature of an error indication.
i
Introduction
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical
and mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol
, the arrow indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the
delivery unit door, which results in supplying the machine with power.
2. In the digital circuits, '1'is used to indicate that the voltage level of a given signal is "High", while '0' is used to
indicate "Low".(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in
"DRMD*" indicates that the DRMD signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the
operations of the microprocessors used in the machines are not discussed: they are explained in terms of from
sensors to the input of the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without not ice for product improvement or other
purposes, and major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant
Service Information bulletins and be able to identify and isolate faults in the machine."
ii
Contents
Contents
Chapter 1 General Description
1.1 Features .............................................................................................................................................................1- 1
3.1.4Caution when replacing the SPCNT board .................................................................................................3- 4
3.1.5Shipping the Main Unit...............................................................................................................................3- 4
3.2 Assembly and Disassembly...............................................................................................................................3- 6
4.2 How to Clean Parts............................................................................................................................................4- 4
4.2.1How to Clean Parts......................................................................................................................................4- 4
4.3.2Service Data Setting............................................ ..................................... ...................................................4- 6
4.3.3Service Data Flowchart ........................................................ .................................... ................................... 4- 8
4.4 New SSSWs/Parameters Added to This Model..............................................................................................4- 16
4.4.1Service Data ........................................................................................................ ......................................4- 16
4.5 User Report Output Functions.........................................................................................................................4- 17
5.1 Troubleshooting Index ......................................................................................................................................5- 1
5.1.1Troubleshooting Index ................................................................................................................................5- 1
5.2 Errors Shown on the Display............................................................................................................................. 5- 3
5.3.1ERROR CODE LIST ..................................................................................................................................5- 8
5.3.2New Error Codes and Recovery methods .................................................................................................5- 13
5.4 Errors not Shown on the Display ....................................................................................................................5- 15
5.5 Test Mode Function Problems.........................................................................................................................5- 19
5.5.2Faulty DRAM Test.....................................................................................................................................5- 19
5.6 Processing Communication Problems .............................................................................................................5- 20
5.6.1Initial identification of problems................................................................................................................5- 20
5.6.2Procedures for processing communication problems ................................................................................5- 21
5.7 Test Functions........................................................... .......................................................................................5- 25
6.2 User Data Flow ..................................................................................................................................................6- 3
1.2.1 General Specifications .................................................................................................................................1-2
1.2.5 Communication Specifications ....................................................................................................................1-7
1.2.6 Color Communication Specification............................................................................................................1-9
1.2.7 Function .......................................................................................................................................................1-9
Grey Scale64 scales
Scanning Density AdjustmentYES
Multiple Copies99
Reset RE RatioYES
EnlargeMax.YES
Black & White600*600 dpi
Color120 0*1200 dpi
Manual9 positions
0004-5155
T-1-4
Color (Fast)12ppm
5" x 7" to LTRYES
4" x 6" to LTRYES
Reduction100%YES
A4 to LTRYES
Min.YES
ZoomYES
Zooming Range25-400%
Auto Magnification SelectionYES
Image QualityB & WFAST, NORMAL, FINE
ColorFAST, NORMAL, FINE
Energy Saving ModeYES
Image CombinationYES
1-6
2 in 1YES
4 in 1NO
Image Repeat (Auto/Manu)YES/YES
Mirror ImageYES
Seal CopyYES
Name Card CopyYES
Postcard CopyYES
Borderless CopyYES
Poster NO
Fit to pageYES
Entire DocumentYES
Minimum transmission time1 0 ms(G3), 0ms(ECM)
Transmission output levelFrom -8 to -15 dBm
Receive input levelFrom -3 to -43 dBm
T-1-6
Time required
for
transmission
protocol
Post-message*3
protocol
(after pages)
Mode
Pre-message*1
protocol
Post-message*2
protocol
(between pages)
V.8/V.34approx.6 sec.approx.1 sec.approx.1 sec.
T.30approx.12 sec.approx.4 sec.approx.3.5 sec.
*1 Time from when other facsimile is connected to the line until image transmission begins.
*2 Post-message (between pages): Time from after one document has been sent until transmission of the next
document starts if several pages are transmitted.
*3 Post-message (after last pages): Time from after image transmi ssion is completed until line is switched from
facsimile to telephone.
1-8
Chapter 1
1.2.6 Color Communication Specification
T-1-7
ItemMP390
Color
Communication
Scanning document sizeA4
Printing paper sizeA4
Resolution200dpi
CodingJPEG
Color spaceCIE-LAB
Picture element8bit
Sub sample4:1:1(=LAB)
1.2.7 Function
0004-6708
0004-6711
T-1-8
ItemMP390
DiallingNumeric buttonYES
Hook button
Auto diallingYES
One-touchNO
Coded speedYES(40)
Programmable Number of Digits40
Group diallingNO
Group dialling listNO
Memory clear listYES
User's data listYES
Document memory listYES
Multi activity reportNO
System data listYES
System damp listYES
1-11
Chapter 1
1.3 Overview
1.3.1 External View
Exterior
F-1-1
0004-4359
1. Tray extension
Supports paper loaded in the multi-purpose tray. Pull it out before
loading paper.
2. Multi-purpose tray
Used to load paper.
3. Operation panel
Displays the operating status of the machine. It is also used to change or check the settings of each function. For
details,
4. Card slot cover
Covers the card slot. Open this cover when inserting a memory card or CompactFlash card adapter containing a
memory card into the card slots.
5. Tray extension
Supports printouts. Grasping the notch, pull this out before copying orprinting. When not being used, keep it closed
in the paper output tray.
6. Paper output tray
Printouts are output to this tray. Open the tray before y ou st art copying or printi ng, by pressing the Open b utton. If
closed, the tray will automatically open when the machine starts to copy or print. When not being used, keep it closed
in the machine.
7. Document cover
Covers the platen glass. Open this cover when loading a document on the platen glass.
1-12
8. Platen glass
Used to load a document to be processed.
9. Direct print port (for digital camera)
digital camera or digital video camcorder to the machine when printing
images directly from the camera.
10. Open button
Press this button to open the paper output tray accommodated in the machine.
The paper output tray will not open when the machine is placed on a tilted surface.
Rear view and interior
Chapter 1
F-1-2
11. External device jack
Connects the external device.
12. Telephone line jack
Connects the telephone line.
13. Power connector
Used to connect the power cord to the machine.
14. USB connector (for computer)
Used to connect a computer to the machine when printing or faxing from or scanning to the computer.
1-13
Chapter 1
15. Access lamp
Lights when a memory card is inserted into the card slot. This lamp flashes while the machine is reading or writing
data from/to the memory card. When the machine finishes reading or writing the card, the lamp shuts off.
16. Card slot
Insert a memory card or CompactFlash card adapter containing a memory card into these slots when photo printing.
The machine is equipped with two kinds of card slots.
17.Memory card eject button
Press this button to remove the CompactFlash card adapter, Microdrive memory card, or CompactFlash from the card
slot.
18. Print head holder
Used to install a print head.
19. Inner cover
Open this cover when setting the paper thickness lever, replacing the ink tanks, or clearing a paper jam.
Printing with the inner cover open may result in injury.
20. Scan unit
Lift this unit until it locks into place when the inner cover needs to be opened.
21. Paper thickness lever
Switches the distance between the print head and paper according to the paper type. Adjust the lever to the position
appropriate for the paper loaded.
1.3.2 Operation Panel
0004-4367
The followings are the names and functions of keys on the operation panel.
1-14
Chapter 1
F-1-3
1. [ON/OFF] key
Turns the machine ON and OFF. Before turning ON the machine, make sure the scan unit is closed. When tu rning
ON and OFF, keep the key pressed for at least one second.
2. [SCAN] key
Switches the machine to scan mode. In scan mode, the machine scans a document to your computer according to the
settings selected. This keyis used when the machine is connected to a computer.
3. [PHOTO PRINT] key
Switches the machine to photo print mode.
4. [Photo Index Sheet] key
Switches the machine to Photo Index Sheet mode.
5. [Menu] key
Accesses the settings to customize operation of your machine.
6. [ (-)], [ (+)] keys
Scroll through menu selections, and increase or decrease the number of copies or the image file number.
7. [Set] or [OK} key
Selects or confirms settings. Also, press this key to recover to standby mode after correcting paper jams and other
errors that stop printing.
8. Numeric keys
Enter numerical values such as the number of copies, as well as fax/telephone numbers and characters.
1-15
Chapter 1
9. [Color] key
Starts color copying, scanning, or faxing.
10. [Black] key
Starts black & white copying, scanning, or faxing.
11. [Stop/Reset] key
Cancels operations and returns the machine to standby mode.
12. [Tone] key
Switches temporarily to tone dialing. Also changes the mode when entering characters.
13. [Redial/Pause] key
Redials the last dialed number. Also enters pauses between or after numbers when dialing or registering numbers.
14. [Directory] key
Use when dialing fax/telephone numbers registered in the directory.
15. [Additional Functions] key
Switches the machine to user mode, in which you can customize the ink level warning, various fax settings,
maintenance, etc.
16. [FAX] key
Switches the machine to fax mode.
17. [COPY] key
Switches the machine to copy mode.
18. Alarm lamp
Flashes when the machine is turned ON or OFF, when an error occurs, or when paper or ink has run out.
19. LCD (Liquid Crystal Display)
Displays messages, menu selections, and the operation status.
* When unplugging the power cord, be sure to press [ON/OFF] first. When you press [ON/OFF], the print head is
protected by the cap to prevent the ink from drying. Turn the machine OFF with [ON/OFF]. When unplugging the
power cord, be sure to unplug it after turning the machine OFF with [ON/OFF].
* When not using the machine for a long time, to prevent degradatio n of the print head , print or copy in both black
& white and in color, or perform print head cleaning, about once a month.
* Numerous nozzles are installed in the print head for high-precision printing. Just as the uncapped tip of a ballpoint
pen or marker becomes dry and unusable if not used for a long period of time, the print head nozzles become
blocked by dried ink. Periodically printing or cleaning the print head can prevent this blockage.
* The power cannot be turned OFF with [ON/OFF] when the machine is operating.
* Your machine performs a print head cleaning every time you plug in the machine. This ensures optimum print
quality but also consumes a small amount of ink during the cleaning process.
* The machine cannot receive faxes when the power is turned OFF.
1-16
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