Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical
theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may
contain information that is not applicable to your region.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents of
the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised
edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon
Inc., except in the case of internal business use.
This manual consists of the following three parts to provide information necessary to service the PIXMA iP4000:
Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA iP4000
Part 2: Technical Reference
ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA iP4000
Part 3: Appendix
Block diagrams and pin layouts of the PIXMA iP4000
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.
II. TABLE OF CONTENTS
)
Part 1: MAINTENANCE
1. MAINTENANCE
1
-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer
1
-2. Customer Maintenance
1
-3. Product Life
1
-4. Special Tools
1
-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATION
2
-1. Operator Call Errors
-2. Service Call Errors
2
2
-3. Warnings
2
-4. Troubleshooting by Symptom
3. REPAIR
4. PRINTER TRANSPORTATION
3
-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
3
-2. Special Notes on Repair Servicing
3
-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Gear phase adjustment
(3) Grease application
(4) Waste ink counter setting
(5) User mode
(6) Service mode
Service test print,
Destination settings
3
-4. Verification Items
(1) Service test print
(2) EEPROM information print
EEPROM initialization, Waste ink counter reset
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. FAQ (Problems Specific to the iP4000 and Corrective Actions)
Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
-1. Logic Board Ass'y
2
2
-2. Carriage Board (Print Head Connector
P
art 1
MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer
CD-R tray guide open (during printing to paper).
[1851 / 1856]
*1
7 times
8 times Warning: The waste ink absorber becomes
9 times The connected digital camera or digital video
10 timesAutomatic duplex printing cannot be performed
11 times
No CD-R or DVD-R. [1002] After setting a CD-R or DVD-R in the tray, set the tray in the
almost full (approx. 95% of the maximum
capacity). [1700]
camera does not support Camera Direct Printing.
[2001]
(paper size not supported). [1310]
Failed in automatic print head alignment. [2500] Press the Resume/Cancel button, and after confirming the
*1
*1
Close the inner cover, and press the Resume/Cancel button.
Close the inner cover, and press the Resume/Cancel button.
Open the CD-R tray guide, set the CD-R tray properly, and
press the Resume/Cancel button.
Close the CD-R tray guide, and press the Resume/Cancel
button.
tray guide, and press the Resume/Cancel button.
Pressing the Resume/Cancel button will exit the error, and
enable printing.
In repair servicing, replace the bottom case unit (QM2-1205),
or the ink absorbers (QC1-4222 / 4223 / 4224 / 4263 / 4264 /
4864 / 4221 / 4257).
After removing the cable between the camera and the printer,
press the Resume/Cancel button, and re-connect the cable.
Press the Resume/Cancel button to eject the paper being used
at error occurrence. Printing will resume from on the front
side of the next page.
following, perform print head alignment again:
- Set an appropriate type and size of paper (plain paper, A4 or
letter).
- Check that the nozzle check pattern is properly printed (all
ink ejected, no faint printing).
- Protect the paper output slot from exposure to excessive
light.
The service call error,
indicating the waste ink
absorber is full, is likely to
occur soon.
Data which was to be
printed on the back side of
paper at error occurrence is
skipped (not printed).
*1: Only for models supporting CD-R printing
*2: Only for models not supporting CD-R printing
Access cover open. [1200] Close the access cover.
1 - 4
2-2. Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)
LED alternate blinking
in orange and green
2 times Carriage error [5100] - Carriage unit (QM2-1209)
Error [Error code]
(Replacement of listed parts, which are likely to be faulty)
- Timing slit strip film (QC1-4284)
- Logic board ass'y (QM2-1548)
- Carriage motor (QK1-0545)
3 times Paper feed error [6000] - Timing sensor unit (QM2-1213)
Solution
*1
- Timing slit disk film (QC1-4833)
- Feed roller ass'y (QL2-0598)
- Platen unit (QM2-1215)
- Logic board ass'y (QM2-1548)
- PAPER FEED MOTOR (QK1-0550)
4 times Purge unit error [5C00] - Purge unit (QM2-1210)
- Logic board ass'y (QM2-1548)
*1
*1
5 times ASF (cam) sensor error [5700] - Sheet feed unit (QM2-1220)
8 times Print head temperature rise error [5200] - Print head (QY6-0049)
- Logic board ass'y (QM2-1548)
9 times EEPROM error [6800]
- Logic board ass'y (QM2-1548)
11 times Carriage lift mechanism error [5110] - Lift shaft(QC1-4331)
*1
*1
- Photo interrupter (WG8-5624)
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1548)
*1
12 times AP position error [6A00]
13 times Paper feed position error [6B00]
14 times Paper feed cam sensor error [6B10]
15 times USB Host VBUS overcurrent [9000]
16 times Valve sensor error [6C00]
17 times Motor driver error [6D00]
20 times Other hardware error [6500]
Continuous alternate
blinking
ROM error
Lights in orange RAM error
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1548)
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1548)
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
- Logic board ass'y (QM2-1548)
*1
*1
*1
*1
*1
*1
*1
*1
*1
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or
more, also replace the bottom case unit (QM2-1205) or the ink absorbers (QC1-4222 / 4223 / 4224 / 4263 / 4264 / 4864 / 4221 / 4257) when replacing the
logic board ass'y.
[See Section 3
-3. Adjustment / Settings, (6) Service mode, for details.]
*2: Reset the waste ink counter when replacing the bottom case unit.
[See Section 3
-3. Adjustment / Settings, (6) Service mode, for details.]
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