Canon MX310 User Manual

Office All-In-One

Quick Start Guide

series

QT51366V01

Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the product): ____________________________________

Model Number (located on the top of the product): ______________________________________

Setup CD-ROM number (located on the CD-ROM): _____________________________________

Purchase Date:__________________________________________________________________

Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday­Saturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.

For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.

* Support program specifics are subject to change without notice.

series

Office All-In-One

Quick Start Guide

Canon PIXMA MX310 series Office All-In-One Quick Start Guide.

Copyright

This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.

© 2007 Canon U.S.A., Inc.

Disclaimer

Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide
to your Canon PIXMA MX310 series Office All-In-One. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.

Specifications are subject to change without notice.

ENERGY STAR

As an

®

STAR

guidelines for energy efficiency.

All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.

About Consumables

Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.

Trademarks

z “Microsoft” is a registered trademark of Microsoft Corporation.
z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.
z “Windows Vista” is a trademark of Microsoft Corporation.
z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.

Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042

®

Partner, Canon Inc. has determined that this product meets the ENERGY

Table of Contents

Before Using the Machine .............................2

Operation Panel..............................................2

Menu Items.....................................................4

Turning the Machine On and Off ....................6

Handling the Original Document.....................8

Loading Printing Paper.................................11

Copying .........................................................19

Making Copies..............................................19

Changing the Copy Settings.........................19

Using Useful Copy Functions .......................21

Printing from Your Computer......................22

Printing with Windows...................................22

Printing with Macintosh.................................23

Scanning Images .......................................... 24

Scanning Methods........................................24

Printing Photographs Directly

from a Compliant Device ....................... 25

Printing Photographs Directly

from a Compliant Device ..............................25

About PictBridge Print Settings.....................27

Faxing ............................................................30

Preparing the Machine for Fax .....................30

Registering Sender Information....................34

Registering the Destination...........................39

Sending Faxes..............................................42

Using Other Useful Sending Functions.........46

Receiving Faxes ...........................................47

Using Other Useful Receiving Functions...... 53

Document Stored in Memory........................54

Summary of Reports and Lists .....................57

Routine Maintenance ...................................59

When Printing Becomes Faint or Colors

Are Incorrect.................................................59

Printing the Nozzle Check Pattern................60

Examining the Nozzle Check Pattern ...........61

Print Head Cleaning......................................62

Print Head Deep Cleaning............................63

Aligning the Print Head.................................64

Replacing a FINE Cartridge..........................66

Keeping the Best Printing Results ................72

Cleaning Your Machine ................................73

Troubleshooting ...........................................77

An Error Message Is Displayed

on the LCD....................................................78

LCD Cannot Be Seen At All..........................81

An Unintended Language Is Displayed

on the LCD....................................................81

Cannot Install the MP Drivers.......................82

Cannot Connect to Computer Properly.........83

Print Results Not Satisfactory.......................84

The Print Result Not Satisfactory

When Copying..............................................88

Printing Does Not Start.................................88

Paper Does Not Feed Properly .................... 89

Paper Jams ..................................................90

Document Jams............................................ 91

Error Message Appears on the Computer

Screen ..........................................................94

Error Message Appears on a PictBridge

Compliant Device .........................................96

Scanning Problems ......................................97

Problems Receiving Faxes...........................97

Problems Sending Faxes .............................99

Telephone Problems ..................................100

Appendix..................................................... 101

How to Use the Documentation Provided... 101

Reading the On-screen Manuals................102

Specifications .............................................103

Safety Precautions..................................... 107

Legal Limitations on Use of Your Product

and Use of Images .....................................110

Users in the U.S.A......................................111

Users in Canada.........................................116

Users in New Zealand ................................117

Index............................................................ 118

1

Before Using the Machine

Operation Panel

(1) (2)(3)(4) (5)(6) (7) (8) (9) (10) (11) (12)

(1) ON/OFF button / Power lamp

Turns the machine on and off. Lights or flashes green to indicate the power status. Before
turning on the machine, make sure the Document Cover is closed.

(2) COPY button

Switches the machine to copy mode.

(3) In Use/Memory lamp

Flashes when the telephone line is in use. Lights when there are documents stored in the
machine’s memory.

(4) FAX button

Switches the machine to fax mode.

(5) Alarm lamp

Lights or flashes orange when an error, such as paper-out or ink-out, occurs.

(6) SCAN button

Switches the machine to scan mode. In scan mode, the machine scans a document to
your computer according to the settings selected. To use this button, the machine must
be connected to a computer. For details, refer to the Scanning Guide on-screen manual.

(7) Menu button

Accesses the menus and settings to customize operation of your machine.

(8) LCD (Liquid Crystal Display)

Displays messages, menu selections, and the operational status.

(9) Numeric buttons

Enter numerical values such as the number of copies, as well as fax/telephone numbers
and characters.

(10) Redial/Pause button

Redials the last number called using the Numeric buttons. Also enters pauses between
or after numbers when dialing or registering numbers.

(11) Black button

Starts black & white copying, scanning, or faxing.

(12) Stop/Reset button

Cancels operations such as copying, scanning, or faxing, or a print job in progress.

(13) Color button

Starts color copying, scanning, or faxing.

(13)(14)(15)(16)(17)(18)(19)(20)

2 Before Using the Machine

(14) Coded Dial button

Press this button and a two-digit code to dial a pre-registered fax/telephone number.

(15) Tone button

Switches temporarily to tone dialing. Also changes the mode when entering characters.

(16) OK button

Finalizes your selection for the menu or setting item.
Dismisses the error message and resumes the machine’s normal operation after

resolving a printing error or removing jammed paper.
Ejects documents remaining in the ADF.

(17) [ (-) and ] (+) buttons

Scroll through menu selections, and increase or decrease the number of copies.
For the fax settings, [ cancels the entered character, and ] enters a space between

characters.

(18) Back button

Returns the LCD to the previous screen.

(19) Settings button

Configures the page size, media type, and image correction settings.

(20) FAX Quality button

Sets the scan contrast and resolution of the fax you are sending.

3Before Using the Machine

Menu Items

Press the Menu button to display the menu items.
You can specify the special copy settings, various fax settings, or perform the machine maintenance
by using these menu items.

Press the Settings button to display the setting items in copy mode or fax mode.
You can specify the various print settings in copy mode, or page size and media type settings in fax
mode by using these setting items.

Press the FAX Quality button to display the fax quality setting items in fax mode.
You can specify the scan contrast and fax resolution.

For details, refer to the User’s Guide on-screen manual.

Note

z You can select DEVICE SETTINGS and MAINTENANCE in any mode.
z Direct Printing mode is displayed only when a PictBridge compliant device is connected to the machine.

z COPY mode

Menu button

SPECIAL COPY

FRAME ERASE
STICKER COPY
BORDERLESS COPY
IMAGE REPEAT
2-ON-1
4-ON-1
COLLATED COPY

FAX SETTINGS

See “FAX SETTINGS” in FAX mode.

DEVICE SETTINGS

MAINTENANCE

Settings button

ENLARGE/REDUCE (page 19)

PAGE SIZE (page 20)

MEDIA TYPE (page 20)

INTENSITY (page 20)

IMAGE QUALITY (page 20)

*1

DEVICE SETTINGS and
MAINTENANCE under each mode

contains the following menu items.

z DEVICE SETTINGS

PRINT SETTINGS

EXTENDED AMOUNT

PICTBRIDGE SET (page 29)

PAGE SIZE
MEDIA TYPE
PRINT QLTY
BORDERLESS PRINT
IMAGE ENHANCEMENT

OTHERS

RESTORE DEFAULT

*1

AUDIBLE TONES
COUNTRY SELECT
LANGUAGE SETTING
QUIET MODE

*1

*2

*1

z MAINTENANCE

NOZZLE CHECK (page 60)

CLEANING (page 62)

DEEP CLEANING (page 63)

ALIGN PRINT HEAD (page 64)

HEAD ALIGN PRINT (page 64)

ROLLER CLEANING (page 74)

BOTTOM CLEANING (page 75)

4 Before Using the Machine

z FAX m ode

Menu button

FAX SETTINGS

RECEIVE MODE SET (page 47)

FAX PRIORITY MODE
FAX ONLY MODE

*3

DRPD
NETWORK SWITCH
TEL PRIORITY MODE

MEMORY REFERENCE (page 54)

PRINT MEMORY LIST
PRINT DOCUMENT
DELETE DOCUMENT

PRNT REPORT/LIST (page 57)

ACTIVITY REPORT
SPEED DIAL LIST
USER’S DATA LIST

MEMORY LIST
CODED DIAL REGIST (page 39)
USER SETTINGS (page 34)

DATE/TIME SETTING

DATE DISPLAY

SUMMER TIME SET

UNIT TEL NUMBER

UNIT NAME

TX TERMINAL ID

OFFHOOK ALARM

VOLUME CONTROL

RX RING LEVEL

TEL LINE TYPE (page 32)

ACTIVITY REPORT
TX SETTINGS

ECM TX

PAU SE TIME

AUTO REDIAL

TX START SPEED

COLOR TX

TX REPORT

DIAL TONE DETECT

*1

*1

*1

*1

*1

*1

RX SETTINGS

*1

AUTO PRINT RX
ECM RX
FAX PRIORITY MODE
DRPD:FAX RNG PAT

*3

RING COUNT
MAN/AUTO SWITCH

*2

REMOTE RX
RX IMG REDUCTION
RX START SPEED
RX REPORT

DEVICE SETTINGS

MAINTENANCE

Settings button

PAGE SIZE (page 52)

MEDIA TYPE (page 52)

FAX Quality button

SCAN CONTRAST (page 42)

FAX RESOLUTION (page 43)

z SCAN mode

Menu button

*2

DEVICE SETTINGS

MAINTENANCE

z Direct Printing mode

*1

Menu button

DEVICE SETTINGS

MAINTENANCE

*1

For details, refer to the User’s Guide
on-screen manual.

*2

This setting may not be available
depending on the country or region of
purchase.

*3

US and Canada only.

5Before Using the Machine

Turning the Machine On and Off

Turn on the machine before printing.

 Turning on the Machine

Before turning on the machine, confirm the following.
z The FINE Cartridges are installed properly.
If you are using the machine connected to a computer, confirm also the following.

z The machine is connected to your computer (or a compatible device).
z The MP Drivers are installed.

Note

If preparatory operations above are not complete, follow your setup sheet to complete them.

1 Press the ON/OFF button to turn on the

machine.

The Power lamp flashes and then remains lit
green.

Important

If the Alarm lamp lights up or flashes orange and an
error message is displayed on the LCD, see “An Error
Message Is Displayed on the LCD” on page 78.

2 If you are using the machine connected to a

computer, turn on your computer.

 Turning off the Machine

1 To turn off the machine, press the ON/OFF

button.

When the Power lamp stops flashing, the machine
is turned off.

Important

About the Power Plug

When removing the power plug after turing off the
machine, be sure to confirm that the Power lamp is
not lit. If the power plug is removed from the wall outlet
with the Power lamp still lit or flashing green, the
machine may become unable to print.
See “Keeping the Best Printing Results” on page 72.

Note

The power cannot be turned off while the machine is
sending or receiving a fax, or when there are unsent
faxes stored in the machine’s memory.

6 Before Using the Machine

z Screen-saver Mode

The LCD goes out if the machine is not operated for about five minutes*.
Perform a print operation to restore the display.
* You cannot change the wait time before the LCD goes out.

Note

When you want to restore the display, perform any operation such as copying, faxing, or scanning,
or press any button except for the ON/OFF button. When you press the ON/OFF button while the
machine is in Screen-saver mode, the machine turns off.

7Before Using the Machine

Handling the Original Document

This section describes how to load the original document on the Platen Glass or the ADF.

 Original Document Requirements

The original documents you load on the Platen Glass or the ADF for copying, scanning, or faxing
must meet these requirements:

Platen Glass ADF

z

Document type

Size (W x L) Max. 8.5 x 11.7 inches / 216

Quantity 1 sheet

Thickness Max. 0.39 inches / 10 mm 0.002 to 0.005 inches / 0.06 to 0.13 mm
Weight – 13 to 24 lb / 50 to 90 gsm

Paper documents

z

Photographs

z

Books

z

Documents that are not
suitable for the ADF

x 297 mm

 Loading Original Documents

Load originals to copy, scan, or fax on the Platen Glass or the ADF.

Multipage documents of the same size,
thickness, and weight

Max. 8.5 x 14.0 inches / 216 x 356 mm
Min. 5.8 x 5.8 inches / 148 x 148 mm

z

Max. 30 pages of A4- or Letter-sized sheets
(20 lb / 75 gsm paper), up to 0.16 inches / 4
mm in height

z

Max. 5 pages of Legal-sized sheets (20 lb /
75 gsm paper), up to 0.04 inches / 1 mm in
height

z

1 sheet for sizes other than these

Note

z Make sure any glue, ink, correction fluid, or the like on the original document is completely dry

before loading it on the Platen Glass or the ADF.
However, do not load glued originals in the ADF even if the glue is dry, as this may cause paper
jams.

z Remove all staples, paper clips, and the like before feeding the document.
z Load Legal-size documents in the ADF.
z Do not load the following types of documents in the ADF. They will jam.

– Wrinkled or creased paper
– Curled paper
– Torn paper
– Paper with holes
– Glued paper
– Carbon paper or carbon-backed paper
– Surface treated paper
– Onion skin or thin paper
– Photograph or thick paper

8 Before Using the Machine

z Using the Platen Glass

1 Load the original document on the Platen

Glass.

(1) Lift the Document Cover.
(2) Load the original with the side to be copied,

scanned, or faxed facing down on the Platen
Glass.
Place the original in landscape orientation and
align the upper corner of it with the alignment
mark as shown in the figure on the right.

Important

z Do not place any objects weighing more than 4.4 lb / 2.2 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2.2 kg.

Doing so may cause the scanner to malfunction or the Platen Glass to break.

Note

z The machine cannot scan the shaded area in the figure below.

(A)

(A) 0.04 inches / 1 mm

z When copying, the area you can scan depends on the printable area of the media. See “Printing

Area” in the User’s Guide on-screen manual.

(2)

(1)

2 Gently close the Document Cover.

9Before Using the Machine

z Using the ADF

Note

Set a document on the Platen Glass if you want to scan it at optimum quality.

1 Remove any documents from the Platen Glass.

2 Open the Document Tray.

3 Load the document in the ADF.

Load the document with the side you want to copy,
scan, or fax facing up in the ADF.

4 Adjust the Document Guides to match the

document width.

Note

Ensure that the edge of the document stack is in line
with the Paper Size Mark (A) imprinted on the
Document Tray.

10 Before Using the Machine

(A)

Loading Printing Paper

This section describes how to load printing paper in the Rear Tray.

z Using Specialty Media

Canon recommends that you use Canon genuine media to ensure optimal print quality.

z Photo Quality Media

z Glossy Photo Paper
z Matte Photo Paper
z Photo Paper Plus Double Sided
z Photo Paper Plus Glossy
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers

z Media Suited for Business

Documents

z High Resolution Paper

11Before Using the Machine

 Paper Handling

z Recommended Paper and Requirements

Media Type

Plain Paper

*3

*1

Model

Paper
Support
Load Limit

Paper
Output
Tray Load
Limit

Paper
Thickness

*2

Lever

Media Type

Machine
Setting

— 100 sheets 50 sheets Left PLAIN

Printer
Driver
Setting

Plain Paper

PAPER
Envelopes
High

Resolution
Paper

Super White
Paper

Glossy Photo
Paper

Glossy Photo
Paper
“Everyday
Use”

Matte Photo
Paper

Photo Paper
Glossy

Photo Paper
Plus Semi­gloss

Photo Paper
Pro

Photo Paper
Plus Glossy

Photo Paper
Plus Double
Sided

Photo
Stickers

T-Shirt
Transfers

*4

— 10 envelopes 1 envelope Right — Envelope
HR-

*4

101N

SW-201 80 sheets 50 sheets Left PLAIN

80 sheets 50 sheets Left — High

Resolution
Paper

Plain Paper

PAPER

*5

GP-401 A4, Letter, 5"

x 7" / 127.0 x

GP-501 Left GLOSSY Glossy Photo

177.8 mm
and 8" x 10" /

203.2 x

*5

MP-101 Left MATTE

GP-502 Left GLOSSY Glossy Photo

SG-101,

*5

*5

SG-201

PR-101 Left PHOTO

PP-101 Left PHOTO

*5

PP-

*4*7

*8

*1

Paper with a Model Number is Canon specialty media. Refer to the instruction manual

101D

PS-101 1 sheet Left PHOTO

TR-301 1 sheet Right — T-Shirt

*4

254.0 mm:
10 sheets

4" x 6" /

101.6 x

152.4 mm,
Wide, and
Credit card:
20 sheets

1 sheet Left — Photo Paper

*6

Left GLOSSY Glossy Photo

Paper

Paper

Matte Photo

PHOTO PAPR

Paper

Paper

Left PHOTO

PAPER PLUS

Photo Paper
Plus Glossy

Photo Paper

PAPER PRO

Pro
Photo Paper

PAPER PLUS

Plus Glossy

Plus Double
Sided

Photo Paper

PAPER PLUS

Plus Glossy

Transfers

supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper
by name.

*2

If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever

set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s
Guide on-screen manual.

12 Before Using the Machine

*3

Proper feeding of paper may not be possible at the maximum capacity depending on the type

of paper or environmental conditions (either very high or low temperature and humidity). In
such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches /
5 mm in paper stack height).

*4

Available only when printing from your computer.

*5

When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.

*6

We recommend that you remove the previously printed sheet from the Paper Output Tray
before continuously printing to avoid blurs and discoloration.

*7

This paper cannot be used in Macintosh®.

*8

When copying onto sticker paper, be sure to select STICKER COPY in SPECIAL COPY.
Refer to “Copying on Stickers (STICKER COPY)” in “Using Useful Copy Functions” of the
User’s Guide on-screen manual.

Important

z Put unused paper back into the package, and store them avoiding heat, humidity, and direct

sunlight.

z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.

Note

For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide on­screen manual.

z Media Types You Cannot Use

Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a post card, including plain paper or
notepad paper cut to a small size.

z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28

lb / 105 gsm)

z Picture postcards
z Postcards affixed with photos or stickers
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.

13Before Using the Machine

 Loading Paper

Important

z Load A4, Letter, or Legal-sized plain paper when receiving faxes.
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"

/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.

z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can

cause the paper to be jammed.

(A) (B)

Note

z We recommend using genuine Canon photo media when printing photographs. For details on

the specialty media Canon provides for use with its various printers, see “Using Specialty
Media” on page 11.

When Printing on Plain Paper

z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,

we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal

– Non-standard sizes: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to 215.9 x 584.2

mm

Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)

1 Flatten the four corners of the paper before loading it.

Note

z Align the edges of paper neatly before loading. Loading paper without aligning the edges may

cause paper jams.

z If paper is curled, hold the opposing curled corners and gently bend them in the opposite

direction until the paper becomes completely flat. See “Paper is curled.” on page 87.

z To avoid curling, handle paper as follows.

– Put unused paper back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.

14 Before Using the Machine

2 Prepare to load paper.

(1) Open the Rear Tray and pull out the Paper

Support.
Put your finger in the rounded indent of the
Paper Support and pull it out until it stops.

(2) Open the Paper Output Tray.

Put your finger in the rounded indent beside
the Paper Output Tray and open it gently.

(3) Open the Output Tray Extension.

Open up and set the Output Tray Extension
completely by pressing down the hollow on its
front side.

(4) Adjust the position of the Paper Thickness Lever.

Set it to the right when printing on envelopes or T-shirt transfers, and left when printing on
any other type of paper. See “Paper Handling” on page 12.

Note

If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.

Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s
Guide on-screen manual.

(1)

(2)

(4)

(3)

3 Load the paper.

(1) Load the paper in the Rear Tray with the print

side facing UP.

(2) Align the paper stack against the right side of

the Rear Tray.

(3) Pinch the Paper Guide and slide it against the

left side of the paper stack.

(A)

(3)

* Do not load higher than the Load Limit

Mark (A).

(1)

4 Specify the page size and media type settings according to the loaded paper.

Note

z When performing copy direct printing without using a computer, select the size and type of the

loaded paper using the Operation Panel.
For details on settings, see “Changing the Copy Settings” on page 19 or “Changing the Print

Settings” on page 52.

z When using the machine connected to a computer, select the size and type of the loaded paper

in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with

Macintosh” on page 23.

(2)

15Before Using the Machine

 Loading Envelopes

Use either European DL or US Comm. Env. #10-sized envelope.

Important

z You need to print from the computer to print on envelopes.
z Do not use the following envelopes:

– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive

1 Prepare the envelopes.

z Press down on all four corners and edges of the envelopes to flatten them.

z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite

direction.

z If the flap of an envelope is curled, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope

flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.

* The above illustrations show a side view of the leading edge of the envelope.

Important

The envelopes may jam in the machine if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.

16 Before Using the Machine

2 Load the envelopes.

(1) Load the envelope against the right side of the

Rear Tray.
Load with the address side facing UP and the
rear flaps DOWN on the left.

Up to 10 envelopes can be loaded at once.

(2) Pinch the Paper Guide and slide it against the

left side of the envelope.

(3) Set the Paper Thickness Lever to the right.

(2)

(3)

(A)

(A) Printing orientation
(B) Make sure the flaps are folded.

Note

Reset the Paper Thickness Lever to the left when you finish printing. For details on the Paper
Thickness Lever, refer to “Inside” in “Main Components” of the User’s Guide on-screen
manual.

3 Specify the settings in the printer driver.

(1) Select Envelope in Media Type.
(2) Select the size for envelopes.

In Windows
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.

(3) Select Landscape in Orientation.

Important

Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.

Note

For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.

®

, select DL Env. or Comm. Env. #10 in Page Size.

(B)

(1)

17Before Using the Machine

 Loading Small-Sized Paper

You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.

1 Load the paper.

(1) Load the paper against the right side of the

Rear Tray with the print side facing UP.

(2) Pinch the Paper Guide and slide it against the

left side of the paper stack.

(2)

2 Specify the page size and media type settings according to the loaded paper.

Note

z When performing copy direct printing without using a computer, select the size and type of the

loaded paper using the Operation Panel.
For details on settings, see “Changing the Copy Settings” on page 19.

z When using the machine connected to a computer, select the size and type of the loaded paper

in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with

Macintosh” on page 23.

(1)

18 Before Using the Machine

Copying

Making Copies

This section describes the basic procedure to make copies.

1 Turn on the machine.

See “Turning the Machine On and Off” on page 6.

2 Press the COPY button.

3 Load paper.

See “Loading Printing Paper” on page 11.

4 Load the original on the Platen Glass or the ADF.

See “Loading Original Documents” on page 8.

5 Specify the copy settings.

(1) Press the [ or ] button, or the Numeric buttons to specify the number of copies (max.

99 copies).

(2) Press the Settings button to adjust the settings as necessary.

For details, see “Changing the Copy Settings” on page 19.

6 Press the Color button for color copying, or the Black button for black & white

copying.

Changing the Copy Settings

You can change the copy settings such as the page size, media type, or image quality.
Press the Settings button repeatedly to switch the item to set.

Note

z The (asterisk) on the LCD indicates the current setting.
z The settings of the page size, media type, and image quality are retained even if the machine is turned

off.

 ENLARGE/REDUCE

Select the reduction/enlargement method.
For details, refer to “Reducing or Enlarging a Copy” in “Making Copies” of the User’s Guide on-

screen manual.

Ex:

1.E N L AR G E / RE D U C E
PRE S E T R A T IO

PRESET RATIO / ZOOM / FIT-TO-PAGE

19Copying

 PAGE SI Z E

Select the page size of the loaded paper.

Ex:

2.P A G E S I Z E

A4

8.5"x11" / 8.5x14 / A4 / B5 / A5 / 4"x6" / 5"x7" / CREDIT CARD SIZE

Note

Some of these are not available depending on the country or region of purchase.

 MEDIA TYPE

Select the media type of the loaded paper.

Ex:

3.M E D IA T Y PE

PLA I N PA P E R

PLAIN PAPER / PHOTO PAPER PRO / PHOTO PAPER PLUS / MATTE PHOTO PAPR /
GLOSSY

 INTENSITY

Change the intensity.

Ex:

4.I N T EN S I T Y
MAN U A L A D J US T

MANUAL ADJUST / AUTO ADJUST (A)

Note

z If you select AUTO ADJUST (A), load the document on the Platen Glass.
z If you select MANUAL ADJUST, use the [ button to decrease the intensity or the ] button to

increase it.
If you select AUTO ADJUST (A), A appears on the LCD.

 IMAGE QUALITY

Adjust print quality according to the original.

Ex:

5.I M A GE Q U AL I T Y

STA N D AR D

STANDARD / HIGH / FAST

Note

z FAST can be selected only when this setting is set to PLAIN PAPER.
z When using FAST, if the quality is not as good as expected, select STANDARD or HIGH and try

copying again.

z Select HIGH to copy in grayscale. Grayscale renders tones in a range of grays instead of black

or white.

20 Copying

Using Useful Copy Functions

For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual.

Reducing or Enlarging a Copy

(ENLARGE/REDUCE)

Copying on Stickers

(STICKER COPY)

Platen Glass 16 stickers

Repeating an Image on a Page

(IMAGE REPEAT)

Copying Four Pages to Fit

onto a Single Page

(4-ON-1)

Copying Thick Originals Such as Books

(FRAME ERASE)

Copying without Borders

(BORDERLESS COPY)

Copying Two Pages to Fit

onto a Single Page

(2-ON-1)

Making Multiple Copies

of an Entire Document

(COLLATED COPY)

21Copying

Printing from Your Computer

This section describes procedure for basic printing.

Printing with Windows

Note

Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Windows Vista™ operating system (hereafter
referred to as “Windows Vista”).

1

Turn on the machine and load the paper in the machine.

See “Turning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 11.

2 Create a document or open a file to print using an appropriate application software.

3 Select Print on the application software’s File menu.

4 Make sure that Canon XXX Printer (where

“XXX” is your machine’s name) is selected in
Select Printer, and click Preferences (or
Properties).

5 Specify the required settings and click OK.

Note

For details on the printer driver functions, click Help or
Instructions to view the online help or the PC Printing

Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.

6 Click Print (or OK).

22 Printing from Your Computer

Printing with Macintosh

Note

Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.

The steps described in this section are for printing in Mac® OS X v.10.4.x.

1

Turn on the machine and load the paper in the machine.

See “Turning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 11.

2 Create a document or open a file to print using an appropriate application software.

3 Select Page Setup on the application

software’s File menu.

4 Make sure that your machine’s name is

selected in Format for.

5 Select the page size of the loaded paper in

Paper Size.

6 Click OK.

7 Select Print on the application software’s File

menu.

8 Select Quality & Media in the pop-up menu.

9 Specify the required settings.

Note

For details on the printer driver functions, click to
view the PC Printing Guide on-screen manual. If the
on-screen manuals are not installed, the PC Printing
Guide on-screen manual is not displayed even if is
clicked.

10 Click Print.

23Printing from Your Computer

Scanning Images

You can scan images from the machine to a computer without printing them and save them in
popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can
use the OCR (Optical Character Recognition) software to convert it to text data.

Scanning Methods

You can select from the various scanning methods.

z If You Want to Edit or Print the Scanned Images

MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.
You can also start application software from MP Navigator EX to edit or print the scanned

images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
You can also use the Operation Panel to open MP Navigator EX as well as open it using the

computer.
See “Opening MP Navigator EX using the Operation Panel” on page 24.

z If You Want to Scan Originals with Advanced Settings

ScanGear enables you to scan originals with advanced settings such as the resolution.
For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.

Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning
Guide on-screen manual.

 Opening MP Navigator EX using the Operation Panel

1 (Macintosh only) Prepare your computer before scanning.

This operation is not necessary for Mac OS X v.10.4.x.
For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.

2 Turn on the machine.

See “Turning the Machine On and Off” on page 6.

3 Load the original document on the Platen Glass or the ADF.

See “Handling the Original Document” on page 8.

4 Press the SCAN button, then press the Color or Black button.

24 Scanning Images

Printing Photographs Directly from a Compliant Device

You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.

z Connectable Devices

PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this machine for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.

* PictBridge compliant digital still cameras, digital camcorders, and camera-equipped mobile

phones are hereafter collectively referred to as “PictBridge compliant device”.

A device with this mark is PictBridge compliant.

z Printable Image Data Format

This machine prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0­compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.

Printing Photographs Directly from a Compliant Device

To connect a PictBridge compliant device to this machine, use a USB cable recommended by the
device’s manufacturer.

Caution

Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the
machine. If you do so, electric shock, fire, or damage to the machine could result.

Important

Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
machine, follow the instructions given in the device’s instruction manual.

Note

When printing photos with the PictBridge compliant device connected to the machine, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.

1 Prepare for printing.

(1) Turn on the machine.

See “Turning the Machine On and Off” on page 6.

(2) Load paper.

See “Loading Printing Paper” on page 11.

25Printing Photographs Directly from a Compliant Device

2 Connect the PictBridge compliant device to the machine.

Note

Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the machine.

Perform necessary operations on the PictBridge compliant device before connecting it to this
machine according to instructions given in the device’s instruction manual.

(1) Make sure that the PictBridge compliant device

is turned off.

(2) Connect the PictBridge compliant device to the

machine using a USB cable recommended by
the manufacturer of the device.
The device turns on automatically.

If your device does not turn on automatically,
turn it on manually.

(3) Set up the PictBridge compliant device for

direct printing.

will appear on the LCD of the device when

the machine is correctly connected.

(2)

3 Specify the print settings such as paper type and layout.

See “About PictBridge Print Settings” on page 27.
You can make settings using the menu on the LCD of your PictBridge compliant device.

Select the size and type of paper that you loaded in the machine.
If your PictBridge compliant device does not have setting menu, change the setting from the

machine. For details, see “Setting on the Machine” on page 29.

4 Start printing from your PictBridge compliant device.

26 Printing Photographs Directly from a Compliant Device

About PictBridge Print Settings

 Settings on a PictBridge Compliant Device

This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.

Note

z In the following description, names of setting items are given according to those used in Canon-

brand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.

z Some setting items explained below may not be available on some devices. In this case, the

settings made on the machine are applied. Also, when some items are set to Default on a
PictBridge compliant device, the machine settings for these items are applied. For details, see
“Setting on the Machine” on page 29.

z Paper Size and Paper Type Settings

The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.

z Paper size

4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm
mm, A4, Letter, Wide

*1

z Paper type

Paper Type Setting Loadable Paper

Plain Paper

*2

Super White Paper or other plain paper

Photo Photo Paper Plus Glossy

Glossy Photo Paper
Glossy Photo Paper “Everyday Use”
Photo Paper Glossy
Photo Paper Plus Semi-gloss
Photo Stickers

Fast Photo Photo Paper Pro

The available page sizes vary depending on the media type. For details, visit our website.

*1

Can be selected only on certain Canon-brand PictBridge compliant devices.

*2

Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x

11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled
even when Layout is set to Borderless.

*3

You may not be able to purchase some Canon genuine papers depending on the country

or region of purchase.

*4

When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),

select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.
* Select PHOTO PAPER PLUS for MEDIA TYPE in the PICTBRIDGE SET setting on the

machine.
See “Setting on the Machine” on page 29.

*5

Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15 cm/

4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.

*1

, Credit card, 8" x 10" / 203.2 x 254.0

*3

*4

*5

27Printing Photographs Directly from a Compliant Device

z Layout Setting

Various layout options are available.

z Bordered/Borderless: You can select whether or not to print an image with a border.
z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.

Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images

on a single sheet of paper.

A4- or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can

print 4 images on a single sheet of paper.

z Shooting Info (Exif Data): You can print shooting info (Exif Data) along with the image. The

following two options are available.

*1

1-up

: Prints the shooting info (Exif Data) in the margin of selected individual images.

*2

20-up

: Prints 20 images specified with DPOF*3 and their shooting info (Exif Data) in list

format on a single sheet of paper.

*2

z 35 mm Film Style Layout (Contact Printing Layout)

specified with DPOF

*3

in a list format that looks like a negative film.

: You can print the multiple images

Besides the above options, you can also specify to print an index of images in the DPOF
settings menu.

*1

You can use this option only when 10 x 15 cm/4" x 6", 13 x 18 cm/5" x 7", 20 x 25 cm/8" x
10", A4 or 8.5" x 11" (Letter) is selected for Paper size.

*2

You can use this option only when A4 or 8.5" x 11" (Letter) is selected for Paper size.

*3

DPOF (Digital Print Order Format) is a standard format to record the specified information
regarding images, such as which image or number of copies to print.

z Date/File No. Print Setting

You can specify whether the date and/or file number will be printed.

*3

print

Note

z If the images already have dates superimposed when shot, set this PictBridge setting item to

Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.

z Depending on the paper size and layout, the date will only be printed even when Both is

selected.

z Image Optimize Setting

You can select the optimization method to obtain high print quality. When you select On, the
shooting information is used to print the optimized image.

If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.

– VIVID makes green and blue more lively.
– NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
– Face brightens a darkened face on the photo taken against the light.
– Red-Eye corrects red eyes in portraits caused by flash photography.

z Trimming Setting

You can select an area to print.

28 Printing Photographs Directly from a Compliant Device

 Setting on the Machine

This section describes the PictBridge print settings on the machine.
Set the print settings to Default on the PictBridge compliant device when you want to print

according to the settings on the machine.

z Displaying the PictBridge Settings Screen and Specifying the Settings

1 Turn on the machine.

2 Press the Menu button repeatedly until DEVICE SETTINGS appears.

3 Press the [ or ] button to select PICTBRIDGE SET, then press the OK button.

4 Press the [ or ] button to specify the setting item, then press the OK button.

5 Repeat step 4 to specify each setting item as necessary.

z Setting Items

Setting Item Description Corresponding

PAGE SIZE Select the page size, when printing

directly from a PictBridge compliant
device.

MEDIA TYPE Select the media type, when printing

directly from a PictBridge compliant
device.

PRINT QLTY Select the print quality, when printing

directly from a PictBridge compliant

device.
BORDERLESS PRINT Select bordered or borderless print. Layout
IMAGE ENHANCEMENT Selects whether to optimize photos with

the functions below or not.

When SET is selected, you can

configure the following.

VIVID Makes green and blue more lively.
POP Automatically optimizes brightness and

tone of a photo.

REMOVE NOISE Reduces the noise on blue areas like

the sky as well as on black areas.

FACE BRIGHT Brightens a darkened face on the photo

taken against the light.

RED EYE CORR Corrects red eyes in portraits caused by

flash photography.

* Set the items in this column to Default on the PictBridge compliant device when you want

to make settings on the machine.

Setting of PictBridge
Compliant Devices*

Paper size

Paper type

—

Image optimize

29Printing Photographs Directly from a Compliant Device

Faxing

Preparing the Machine for Fax

Typical examples of connecting the machine are described below. The machine cannot send/receive
faxes if the connection is incorrect. Connect the machine correctly.

Important

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as
all documents stored in memory will be lost. User data and speed dialing settings are retained. If the
power disconnects, the following will apply:

z You will not be able to send or receive faxes or make copies.
z If a telephone is connected to the machine, you can receive voice calls.
z Whether you are able to make voice calls depends on the type of your telephone.

 Methods of Connecting External Devices

z Connecting to an Analog Line

(A)

(A) Telephone line (analog)

z Connecting a Telephone or Answering Machine Directly

(A)

(A) Telephone or Answering machine

30 Faxing

Important

Do not connect the machine and external devices in parallel to the same telephone line using a
splitter (A). The machine may not operate properly.

(A)

z Connecting a Telephone or Answering Machine via a Computer

(A)

(A) Computer
(B) Telephone or Answering machine

Users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will
need to purchase a B.T. adapter to connect as follows:

Connect the external device line to the B.T. adapter, then connect the B.T. adapter to the
jack.

(B)

31Faxing

 Methods of Connecting the Various Lines

The following are some basic connection schemes that apply when you are connecting to a non­analog telephone line. These are examples and are not guaranteed to suit every connecting
conditions. For details, refer to the instruction manual supplied with the network device (control
devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this
machine.

z Connecting to an xDSL

(B)

(A)

(C)

(A) Digital Subscriber Line
(B) Splitter
(C) xDSL modem (splitter may be built-in to the modem)
(D) Computer

(D)

z Connecting to an ISDN Line

For details on ISDN connection and settings, see the manuals supplied with your terminal
adapter or dial-up router.

 Setting the Telephone Line Type

Before using the machine, make sure you set the correct telephone line type for your telephone
line. If you are unsure of your telephone line type, contact your telephone company. For ISDN
(Integrated Services Digital Network) or xDSL (Digital Subscriber Line) connections, contact the
telephone company or service provider to confirm your line type.

Note

z This setting may not be available depending on the country or region of purchase.
z You can print the User’s data list to check the current setting. See “Printing the User’s Data List”

on page 58.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select USER SETTINGS, then press the OK button.

USE R S ET T I NG S

DAT E / TI M E SE T T ING

3 Press the [ or ] button to select TEL LINE TYPE, then press the OK button.

TEL L I NE T YPE

TOU C H TO N E

32 Faxing

4 Press the [ or ] button to select the telephone line type, then press the OK

button.

ROTARY PULSE: Suitable for pulse dialing.
TOUCH TONE: Suitable for tone dialing.

Note

You cannot use ROTARY PULSE depending on the country or region of purchase.

5 Press the Stop/Reset button.

33Faxing

Registering Sender Information

A fax you receive may have information, such as the sender’s name or the company name, the
sender’s phone or fax number, and the date and time of the transmission, printed in small type at the
top of each page. Such sender information is called Transmit Terminal Identification, or TTI.

You can register your TTI in this machine, so that the recipient of your fax will know who sent it, and
when it was sent.

Below is an example of how your sender information would be printed on a fax sent from the
machine:

FAX [phone] YOUR NAME RECIPIENT’S NAME 001/00109/01/2007 15:33

(A)

(B)

TELEPHONE BOOLE (945 13) 51617 – FAX [phone]

Our Ref. 350/PJC/EAC

(A) Date and time of transmission
(B) Your fax/telephone number

You can select FAX or TEL to be printed before the number. See “TX TERMINAL ID” in the

User’s Guide on-screen manual.
(C) Your name
(D) Prints the name of the destination when sending from coded speed dialing.
(E) Page number

THE SLEREXE COMPANY LIMITED

SAPORS LANE•BOOLE•DORSET•BH25 8ER

(C) (E)(D)

Note

z When sending black & white faxes, you can set the sender information to print inside or outside the

image area. Refer to “TX TERMINAL ID” in “FAX SETTINGS” of the User’s Guide on-screen manual.

z For color sending, the sender information is printed inside the print area and the recipient’s name is not

printed.

z You can enter the sender information from the Operation Panel. See “Registering Your Fax/Telephone

Number and Name (Sender Information)” on page 36.

z Three date display formats are available: YYYY/MM/DD, MM/DD/YYYY, and DD/MM/YYYY. For details

on the date format settings, refer to “DATE DISPLAY” in “FAX SETTINGS” of the User’s Guide on­screen manual.

34 Faxing

 Guidelines for Entering Numbers, Letters, and Symbols

The following characters are assigned to the Numeric buttons.

Button Uppercase letter mode Lowercase letter mode Number mode
1 1
2 ABCЕДБАГВЖЗ abcедбагвжз 2
3 DEFËÉÈÊ defëéèê 3
4 GH I Ï Í Ì Î gh i ï í ì î 4
5 JKL jkl 5
6 MNOСШЦУТХФ mnoсшцутхф 6
7 PQRSÞ pqrsþ 7
8 TUVÜÚÙÛ tuvüúùû 8
9 WXYZÝ wxyzý 9
0 0
# -.SP* #!",;:^`_=/|'?$@%&+()[]{}<>

Press the button to switch to uppercase letter mode (:A), lowercase letter
mode (:a), or number mode (:1).

* SP indicates a space.

Follow the procedure below to enter letters and numbers when you register names and fax/

phone numbers for the sender information or a coded speed dial.

1 Press the button to switch to uppercase letter mode (:A), lowercase letter mode

(:a), or number mode (:1).

You can see what mode you are in by the character displayed on the top right corner of the
LCD.

NAM E :A

2 Press the Numeric buttons to enter a character.

Press the button repeatedly until the character you want appears.

z To enter a character that is assigned to the same button as the previous

entry:

(1) Press the Numeric button, press the ] button, then press the same Numeric button

again.

z To enter a space:

(1) Press the ] button two times.

In number mode, press the ] button once.

z To delete a character:

(1) Press the [ button.

z To delete an entire entry:

(1) Press and hold the [ button.

35Faxing

 Entering the Date and Time

Note

z When the machine is connected to a computer with the MP Drivers installed, the date and time

setting will be copied from the computer to the machine. As long as the date and time is set
accurately on your computer, you do not need to set it on the machine.

z If you disconnect the power cord or when there is a power failure, the date and time setting on

the machine will be reset. When you connect the machine to a computer with the MP Drivers
installed, the setting will be copied to the machine once again.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select USER SETTINGS, then press the OK button two

times.

DAT E / TI M E SE T T I NG
02/ 1 5 /2 0 0 7 18: 4 6

3 Press the Numeric buttons to enter the date and time (in 24-hour format), then

press the OK button.

Enter only the last two digits of the year.

Note

z If you misentered the date and time, press the [ or ] button to move the cursor under the

number to enter the correct number.

z Three formats of date are available. For details on the date format settings, refer to “DATE

DISPLAY” in “FAX SETTINGS” of the User’s Guide on-screen manual.

4 Press the Stop/Reset button.

 Registering Your Fax/Telephone Number and Name (Sender

Information)

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select USER SETTINGS, then press the OK button.

3 Press the [ or ] button to select UNIT TEL NUMBER, then press the OK button.

UNI T T EL N UMB E R
TEL =

4 Press the Numeric buttons to enter your fax/telephone number (max. 20 digits,

including spaces), then press the OK button.

To enter a plus sign (+) before the number, press the # button.

USE R S ET T I NG S

UNI T N AM E

Note

For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.

36 Faxing

5 Press the OK button.

UNI T N AM E :A

6 Press the Numeric buttons to enter your name (max. 24 characters, including

spaces), then press the OK button.

Note

For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.

7 Press the Stop/Reset button.

Note

You can print the User’s data list to confirm the sender information you have registered. See
“User’s Data List” on page 58.

 Setting Daylight Saving Time (Summer Time)

Some countries adopt the daylight saving time (summer time) system that shifts the clock time

forward or back at certain periods of the year.

You can set the machine to automatically change the time by registering the day and time that

daylight saving (summer time) begins and ends.

Note

This setting may not be available depending on the country or region of purchase.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select USER SETTINGS, then press the OK button.

3 Press the [ or ] button to select SUMMER TIME SET, then press the OK button.

SUM M E R T I M E S E T

ON

4 Press the [ or ] button to select ON or OFF, then press the OK button.

z If you select OFF, go to step 7.
z If you select ON, go to step 5.

5 Set the date and time that summer time stars.

(1) Press the OK button two times.

SET M O NT H

MAR C H

37Faxing

(2) Press the [ or ] button to select the month when summer time starts, then press the

OK button two times.

SET W E EK

LAS T W EE K

(3) Press the [ or ] button to select the week when summer time starts, then press the OK

button two times.

SET D A Y O F WE E K

SUN D A Y

(4) Press the [ or ] button to select the day of the week when summer time starts, then

press the OK button two times.

SET S H IF T TI M E

01: 0 0

(5) Press the Numeric buttons to enter the time (in 24-hour format) when summer time starts,

then press the OK button three times.
Precede single digit with a zero.

SET M O NT H

OCT O B ER

6 Set the date and time that summer time ends.

(1) Press the [ or ] button to select the month when summer time ends, then press the OK

button two times.

SET W E EK

LAS T W EE K

(2) Press the [ or ] button to select the week when summer time ends, then press the OK

button two times.

SET D A Y O F WE E K

SUN D A Y

(3) Press the [ or ] button to select the day of the week when summer time ends, then

press the OK button two times.

SET S H IF T TI M E

02: 0 0

(4) Press the Numeric buttons to enter the time (in 24-hour format) when summer time ends,

then press the OK button.
Precede single digit with a zero.

7 Press the Stop/Reset button.

38 Faxing

Registering the Destination

 Registering Coded Speed Dialing

Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.

To dial the number, press the Coded Dial button, enter the two-digit code assigned to that

number.

Before you can use coded speed dialing, you need to register the recipient’s fax/telephone

numbers for coded speed dialing.

Note

For a list of the recipients you have registered, print the coded speed dialing list. See “Printing a
List of the Registered Destination” on page 40.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select CODED DIAL REGIST, then press the OK

button.

COD E D DI A L RE G I ST

00=

3 Press the [ or ] button to select a coded speed dialing code (00 - 19), then press

the OK button two times.

TEL N U MB E R
TEL =

4 Press the Numeric buttons to enter the fax/telephone number you want to register

(max. 60 digits (40 digits for Korea), including spaces), then press the OK button
two times.

NAM E :A

Note

z For details on how to enter or delete numbers, see “Guidelines for Entering Numbers, Letters,

and Symbols” on page 35.

z Press the Redial/Pause button to enter a pause.
z Press the button to enter a tone.

5 Press the Numeric buttons to enter a name for the coded speed dialing code (max.

16 characters, including spaces), then press the OK button.

The CODED DIAL REGIST screen is displayed to enter the next number.

z If you continue registering coded speed dialing, repeat the procedure from step 3.
z If not, go to step 6.

Note

For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.

39Faxing

6 Press the Stop/Reset button.

 Changing or Deleting a Registered Information

z To Change a Registered Number or Name:

1 Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing”

on page 39.

2 Press and hold the [ button to delete the registered number.

3 Press the Numeric buttons to enter the new number (max. 60 digits (40 digits for

Korea), including spaces), then press the OK button two times.

4 Press and hold the [ button to delete the registered name.

5 Press the Numeric buttons to enter the new name, then press the OK button.

6 Press the Stop/Reset button.

z To Delete an Entire Entry:

1 Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing”

on page 39.

2 Press and hold the [ button to delete the registered number, then press the OK

button.

3 Press the Stop/Reset button.

The name will automatically be deleted when you delete the number.

 Printing a List of the Registered Destination

You can print a list of the recipients registered for coded speed dialing. You may want to keep the

list near the machine to refer to it when dialing.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.

PRN T R EP O R T/ L I S T

ACT I V IT Y R EP O R T

3 Press the [ or ] button to select SPEED DIAL LIST.

PRN T R EP O R T/ L I S T

SPE E D DI A L LI S T

4 Press the OK button.

PRI N T BY N AM E ?
< Y E S > NO

40 Faxing

5 Press the [ or ] button to select the sorting way, then press the OK button.

YES: Prints the list with the destination name (DESTINATION ID) in alphabetical order.
NO: Prints the list with the registered entries in numerical order.

41Faxing

Sending Faxes

 Flow of Sending Faxes

The operation flow of sending faxes is as follows.

Step 1

Load the original to send on the Platen Glass or the ADF.

See “Loading Original Documents” on page 8.

Step 2

Adjust the fax quality and scan contrast.

See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.

Step 3

Dial the recipient’s number.

Step 4

Send Faxes.

z Using the Platen Glass

(1) Press the Color or Black button.

If you have two or more pages of the original, load the next page on the Platen Glass and
press the Color or Black button.

(2) After scanning all pages of the original, press the OK button to send the fax.

z Using the ADF

(1) Press the Color or Black button.

The fax is sent automatically.

 Before Sending Faxes

z Adjusting the Scan Contrast or the Image Quality (Fax Resolution)

z Adjusting the Scan Contrast

Contrast is the degree of difference between light and dark. Increasing the scan contrast
setting further blackens dark areas and whitens bright areas, whereas decreasing the
contrast setting reduces the difference between bright and dark areas. You can adjust the
contrast among three contrast levels.

(1) Press the FAX button, then press the FAX Quality button.
(2) Press the [ or ] button to select the contrast.

1.S C A N C O N TR A S T

-LT D K+

Pressing the [ button decreases the contrast, and pressing the ] button increases the
contrast.

(3) Press the OK button.

42 Faxing

z Adjusting the Image Quality (Fax Resolution)

You can adjust the image quality (fax resolution) of the document you send. The higher you
set the image quality setting, the better the output quality will be at the other end, but the
longer it will take for the transmission. Adjust the image quality according to the type of
document you are sending.

(1) Press the FAX button, then press the FAX Quality button two times.
(2) Press the [ or ] button to select the resolution.

2.F A X RE S O LU T I O N
STA N D AR D

STANDARD: Suitable for text-only documents.
FINE: Suitable for fine-print documents.
PHOTO: Suitable for photographs.

(3) Press the OK button.

 Sending Faxes

This section describes methods of sending faxes and dialing functions of the machine.

z Memory sending
z Manual sending
z Dialing the coded speed dial
z Redialing

z Sending Faxes (Memory Sending)

1 Prepare for faxing.

(1) Turn on the machine.
(2) Load the original on the Platen Glass or the ADF.

Important

When sending a double-sided document, set the document on the Platen Glass. You cannot
scan double-sided documents from the ADF.

Note

For details on the types and conditions of originals which you can fax, see “Loading Original
Documents” on page 8.

(3) Press the FAX button.
(4) Adjust fax settings as necessary.

See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.

2 Start faxing.

(1) Dial the recipient’s number using the Numeric buttons or coded speed dialing.

Note

For details on how to use coded speed dialing, see “Dialing the Coded Speed Dial” on
page 45.

(2) Press the Color button for color sending, or the Black button for black & white sending.

43Faxing

z When the document was loaded on the Platen Glass:

(3) When the following message is displayed, load the next page on the Platen Glass.

SCA N N EX T [ ST A R T ]
TRA N S MI T [OK ]

If you have only one page of document to scan, go to step (6).

(4) Press the same button as you pressed in step (2).
(5) Repeat steps (3) and (4) to scan in all pages of the document.
(6) Press the OK button.

z When the document was loaded in the ADF:

The machine starts the transmission automatically after all pages of the original are scanned.

Important

Color sending is available only when the recipient’s fax machine supports color faxing.

Note

z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being

sent, press the Stop/Reset button, then follow the instructions on the LCD.

z If documents remain in the ADF after pressing the Stop/Reset button during scanning,

“DOCUMENT IN ADF” appears on the LCD. Press the OK button so that the remaining
document is automatically fed out.

z In case the machine was not able to send a fax, such as when the recipient’s line was busy, the

machine is equipped with the function to automatically redial the number after a specified
interval. Automatic redialing is enabled by default. See “Automatic Redialing” on page 46.
To cancel automatic redialing, wait until the machine starts redialing, press the Stop/Reset
button, then follow the instructions on the LCD.

z Sending Faxes after Confirming Connection (Manual Sending)

Use manual sending if you want to talk to the recipient before sending a document, or if the
recipient does not have a fax machine that can receive automatically.

Important

z With manual sending, you cannot use the Platen Glass to load documents.
z You need to connect a telephone to the machine.

1 Connect a telephone to the machine.

2 Prepare for faxing.

(1) Turn on the machine.
(2) Load the original in the ADF.

Note

For details on the types and conditions of originals which you can fax, see “Loading Original
Documents” on page 8.

(3) Press the FAX button.
(4) Adjust fax settings as necessary.

See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.

3 Lift the handset of the telephone connected to the machine.

4 Dial the recipient’s number on the telephone.

44 Faxing

5 Talk through the handset to the recipient.

If you hear a high-pitched signal instead of the recipient’s voice, go to step 7.

6 Ask the recipient to set recipient’s fax machine to receive faxes.

7 When you hear a high-pitched signal, press the Color button for color sending, or

the Black button for black & white sending. Then hang up the handset.

Important

Color sending is available only when the recipient’s fax machine supports color faxing.

Note

To cancel manual sending, press the Stop/Reset button.

z Dialing the Coded Speed Dial

1 Prepare for faxing.

See “Prepare for faxing.” on page 43.

2 Press the Coded Dial button.

3 Press the Numeric buttons to enter the two-digit code (00 - 19) assigned to the

number you want to dial.

4 Press the Color button for color sending, or the Black button for black & white

sending.

Important

Color sending is available only when the recipient’s fax machine supports color faxing.

Note

To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.

45Faxing

z Redialing

There are two methods of redialing: Automatic redialing and Manual redialing. Automatic
redialing is enabled by default.

z Automatic Redialing

When using memory sending to send a document and the recipient’s line is busy, the
machine will redial the number after a specified interval.

You can customize the following automatic redialing settings:

• Whether or not the machine redials automatically

• The number of times the machine redials (1 to 10 times)

• The time interval between redials (1 to 99 minutes)
To change the automatic redialing settings, change the AUTO REDIAL settings in TX

SETTINGS under FAX SETTINGS.

Note

z The range of values you can set for the automatic redialing settings varies depending on

the country or region of purchase.

z To cancel automatic redialing while redialing is in progress, press the Stop/Reset button,

then follow the instructions on the LCD.

z To cancel automatic redialing when redialing is standing by, delete the unsent document

from the machine’s memory. For details, see “Printing or Deleting a Document in Memory”
on page 54.

z Manual Redialing

To redial the fax number last dialed with the Numeric buttons, press the Redial/Pause button.

Note

z For details on sending faxes, see “Sending Faxes (Memory Sending)” on page 43.
z To cancel manual redialing, press the Stop/Reset button.

Using Other Useful Sending Functions

 Sending from Your Computer (Windows Only)

If the machine is connected to a computer, you can send faxes using the fax driver from any
application software that has a printing function. For details, refer to the FAX Driver Guide on-
screen manual.

 Sending/Receiving Using ECM

This machine is set to send/receive faxes in ECM (Error Correction Mode). ECM automatically
corrects errors caused by connection troubles, cross-checking the sending and receiving
conditions at the sending and receiving ends.

Note

z If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/received in the

standard mode.

z You can disable ECM sending/receiving. Refer to “ECM TX” and “ECM RX” in “FAX SETTINGS”

of the User’s Guide on-screen manual.

z If ECM sending/receiving is enabled, transmission speed may slow down depending on the line

or connection conditions.

46 Faxing

Receiving Faxes

 Flow of Receiving Faxes

The operation flow of receiving faxes is as follows:

Step 1

Select a receive mode.
See “Selecting the Receive Mode” on page 47.

Step 2

Load A4, Letter, or Legal-sized paper.
See “Loading Paper” on page 14.

Step 3

Confirm the paper settings and adjust them as needed.
See “Changing the Print Settings” on page 52.

Important

z The machine cannot receive faxes when the power is turned off. Press the ON/OFF button to

turn the power on.

z To cancel receiving, press the Stop/Reset button and follow any instructions on the LCD.

 Selecting the Receive Mode

Select the receive mode according to your needs.
z When you have a dedicated telephone line for fax use only:

Select FAX ON LY MODE.

z When you are using a single telephone line for faxes and voice calls:

If you receive mainly voice calls and sometimes faxes, select TEL PRIORITY MODE.
If you receive mainly faxes and sometimes voice calls, select FAX PRIORITY MODE.

z When you subscribe to a ring pattern detection service provided by your telephone company.

(Not available depending on the country or region of purchase.):
Select DRPD or NETWORK SWITCH.

Note

If you do not have a dedicated phone line for fax use only, you need to connect a telephone or an
answering machine to the External device jack of this machine.

47Faxing

z If You Want to Receive Only Faxes Automatically with the Machine, or

Have a Dedicated Telephone Line for Fax Use Only:

Select FAX ONLY MODE.

(A) (B)

(A) Incoming call
(B) Receives faxes automatically.

Note

You will not be able to answer the call.

z If You Are Using a Single Telephone Line for Faxes and Voice Calls and

Use Voice Calls More Frequently:

Select TEL PRIORITY MODE.

(B)

(C)

(A)

(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The telephone will ring. If you pick up the handset when receiving a fax, press the FAX

button, then press the Color or Black button.

(D)

Note

If the machine is located away from the telephone, pick up the handset and dial 25 (the remote
receiving ID) to receive faxes (remote reception). See “Remote Receiving” on page 53.

(D) When the answering machine responds:
If it is a voice call, the answering machine responds to the call.
If it is a fax call, the machine receives the fax automatically.

48 Faxing

Note

z Set your answering machine to answering mode and adjust it as follows:

– The entire message should be no longer than 15 seconds.
– In the message, tell your callers how to send a fax.

z The machine can be set to receive faxes automatically after the telephone rings for a specified

length of time. Set MAN/AUTO SWITCH in RX SETTINGS under FAX SETTINGS to ON, and
then specify the automatic reception start time. Refer to “MAN/AUTO SWITCH” in “FAX
SETTINGS” of the User’s Guide on-screen manual.

z If you have subscribed to Duplex Ringing service in Hong Kong, the machine will receive faxes

automatically even if you set the receiving mode of the machine to TEL PRIORITY MODE.

z If You Are Using a Single Telephone Line for Faxes and Voice Calls and

Want to Receive Faxes Automatically:

Select FAX PRIORITY MODE.

(B)

(A)

(A) Incoming call
(B) Voice call: The machine will ring. Pick up the handset, then press the Stop/Reset button to

answer the call.

(C)

Important

When answering a voice call, be sure to pick up the handset before pressing the Stop/Reset
button. If you press the Stop/Reset button before picking up the handset, the telephone call will be
disconnected.

(C) Fax: The machine receives faxes automatically.

Note

The following settings can be modified to control how the machine handles incoming calls. Specify
the FAX PRIORITY MODE settings in RX SETTINGS under FAX SETTINGS. Refer to “FAX
PRIORITY MODE” in “FAX SETTINGS” of the User’s Guide on-screen manual.

z The time the machine takes to determine whether a call is a fax or a voice call
z The time the machine rings when the call was a voice call
z Whether or not the machine receives the fax after the specified ring time has elapsed

49Faxing

z If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service

with Your Telephone Company (US and Canada only):

Select DRPD.

(B)

(C)

(A)

(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the registered fax ring

pattern.

z Setting the Ring Pattern

Your telephone company will assign a distinctive ring pattern to each number when you order
the DRPD service. Set the fax ring pattern that matches the pattern assigned by the
telephone company.

Note

For details on the setting the ring pattern of DRPD service, refer to “DRPD:FAX RNG PAT” in “FAX
SETTINGS” of the User’s Guide on-screen manual.

z If You Want the Machine to Automatically Switch between Fax and

Voice Calls by the Call Ring Patterns (Network Switch):

Select NETWORK SWITCH*.

* This setting may not be available depending on the country or region of purchase.

(B)

(C)

(A)

(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the registered fax ring

pattern.

50 Faxing

Note

z The name of this service varies depending upon a country.
z To use this feature, you need to subscribe to a compatible service provided by your telephone

company. Contact your telephone company for details.

 Setting the Receive Mode

1 Press the FAX button, then press the Menu button.

2 Press the OK button.

REC E I VE M O DE S E T

FAX P RIO R I TY M O DE

3 Press the [ or ] button to select the receive mode.

Note

For details on the receive modes, see “Selecting the Receive Mode” on page 47.

4 Press the OK button.

The receive mode will be displayed on the bottom left of the LCD.

02/ 1 5 /2 0 0 7 WE D 06 : 1 1
FAX 1 S T ST AN D A RD

(A)

(A) Receive mode

FAXONLY:The receive mode is FAX ON LY M ODE .
TEL 1ST: The receive mode is TEL PRIORITY MODE.
FAX 1ST: The receive mode is FAX PRIORITY MODE.
DRPD: The receive mode is DRPD.
NET SW.: The receive mode is NETWORK SWITCH.

51Faxing

 Changing the Print Settings

Load A4, Letter, or Legal-sized plain paper in the Rear Tray to print the fax.

Important

If paper of size other than A4, Letter or Legal is loaded, the received faxes will not be printed and
“RECEIVED IN MEMORY” is displayed. Replace the paper loaded with A4, Letter or Legal sized
paper, then press the OK button.

Note

If the sender sends a document that is larger than Letter-size, such as 11" x17" or Legal-size, the
sender’s machine may send the fax automatically shrunk or divided, or send only a part of the
original.

1 Press the FAX button, then press the Settings button.

1.P A G E S I Z E

A4

2 Press the [ or ] button to select the page size from A4, 8.5" x 11", or 8.5 x 14.

3 Press the OK button.

4 Press the [ or ] button to select PLAIN PAPER.

Note

If the paper is set to a size other than A4, 8.5" x 11", or 8.5 x 14, or if it is set to a type other than
PLAIN PAPER, the received faxes will not be printed and “RECEIVED IN MEMORY” is displayed.
Correct the paper size and type, and then press the OK button.

5 Press the OK button.

 Setting the Number of Rings for Fax Calls

When FAX ON LY M OD E, FAX PRIORITY MODE, or DRPD is selected as the receive mode,
you can specify the number of rings for fax calls in RING COUNT in RX SETTINGS under FAX

SETTINGS.

52 Faxing

Using Other Useful Receiving Functions

 Memory Receiving

If the machine receives a fax under one of the following conditions, the machine will not be able
to print the received fax and will store it in its memory. “RECEIVED IN MEMORY” is displayed in
fax mode. When the problem is resolved as described, the fax stored in memory is printed
automatically.

z Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
z Paper size/type setting is incorrect: correct the paper size/type setting.
z Paper has run out while receiving a fax: load the paper and press the OK button.
z Output Tray is closed: open it.
z OFF is selected for AUTO PRINT RX: select ON.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.

Important

z The machine can store up to approximately 50 pages* of faxes in memory.
z If the memory becomes full, the machine cannot receive any more faxes. Print or delete the

documents stored in memory, and then contact the sender and have him/her resend them.
* When using ITU-T No.1 chart (Standard mode)

 Remote Receiving

If the machine is located away from the telephone, pick up the handset and dial 25 (the remote
receiving ID) to receive faxes (remote reception).

z If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on

how to switch to tone dialing, see the instruction manual supplied with your telephone.

z If you have an answering machine connected to the machine that can carry out remote

control operations, the security code for this function may be the same as the remote
receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX
in RX SETTINGS under FAX SETTINGS.

Remote reception can be disabled. Refer to “REMOTE RX” in “FAX SETTINGS” of the User’s
Guide on-screen manual.

53Faxing

Document Stored in Memory

Important

If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.

Note

When confirming, printing, or deleting a document stored in memory, you specify it by its transaction
number. If you do not know the transaction number for your target document, print the list of documents
first.

 Printing a List of Documents in Memory

The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select MEMORY REFERENCE.

3 Press the OK button two times.

The memory list is printed.

Note

z If there are no documents stored in memory, “NO DOC. IN MEMORY” is displayed, and the

machine returns to the previous screen.

z In step 2, you can also select PRNT REPORT/LIST (see “Summary of Reports and Lists” on

page 57) and then MEMORY LIST to print the memory list.

z If you have canceled receiving a fax in progress by pressing the Stop/Reset button, the fax may

be printed after the memory list.

 Printing or Deleting a Document in Memory

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select MEMORY REFERENCE.

3 Press the OK button.

54 Faxing

4 Press the [ or ] button to select PRINT DOCUMENT or DELETE DOCUMENT.

z If you select PRINT DOCUMENT:

(1) Press the OK button.
(2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document

you want to print, or enter the number by pressing the Numeric buttons.
If you are unsure of the transaction number, print the memory list. See “Printing a List of
Documents in Memory” on page 54.

(3) Press the OK button.
(4) Press the [ button to select YES to print the first page only, or press the ] button to

select NO to print all pages of the document.

(5) Press the OK button.

Note

If you have canceled receiving a fax in progress by pressing the Stop/Reset button, the fax
may be printed after the selected document.

(6) To print another document, return to step (2), or to finish printing, go to step 5.

z If you select DELETE DOCUMENT:

(1) Press the OK button.
(2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document

you want to delete, or enter the number by pressing the Numeric buttons.

(3) Press the OK button.
(4) Press the [ button to select YES to delete document, or press the ] button to select NO

not to delete the document.

(5) Press the OK button.
(6) To delete another document, return to step (2), or to finish deleting, go to step 5.

5 Press the Stop/Reset button.

55Faxing

 Checking a Document’s Details in Memory

If the machine was not able to print a received fax when the machine is in one of the following
situations, the fax is automatically stored in memory.

z If ink is low or has run out while receiving a fax
z If the paper size/type setting is incorrect
z If the paper run out while receiving a fax
z If the Output Tray is closed
z If OFF is selected for AUTO PRINT RX
z If you pressed the Stop/Reset button to cancel printing of a fax

When selecting a document in memory to be printed or deleted, you can check its details on the
LCD as follows:

PRI N T DO C U ME N T
TX/ R X NO . 000 1

(B)

(A) Transaction number (TX/RX NO.)

z A transaction number from 0001 to 4999 indicates a document being sent.
z A transaction number from 5001 to 9999 indicates a document being received.

(B) Marks before the transaction number

z No mark indicates a black & white document.
z < > indicates a color document.
z <#> indicates a black & white document being sent or printed.
z <&> indicates a color document being sent or printed.

Displaying Details of the Transaction

Press the or # button to display the details (e.g. transaction number, transaction time and fax
number).

(A)

Note

If you are unsure of the transaction number, print the memory list. See “Printing a List of
Documents in Memory” on page 54.

56 Faxing

Summary of Reports and Lists

The table below shows the reports and lists that can be printed from the machine. Refer to the pages
indicated for more details.

Report Or List Description

Activity report Shows recent fax transactions performed by your machine.

See “Activity Report” on page 57.

Coded speed dial list Lists the numbers and names registered for coded speed dialing.

User’s data list Lists the current settings of the machine and the registered

Memory list Lists the documents currently stored in the machine’s memory.

TX (Transmission) report Confirms whether a transmission was completed successfully. If

RX (Reception) report Confirms whether a reception was completed successfully. If

 Activity Report

Prints the history of sent and received faxes. The machine is factory-set to print an Activity report
after every 20 transactions. You can also disable automatic printing of this report, or print it
manually.

Note

For details on the Activity report setting, refer to “ACTIVITY REPORT” in “FAX SETTINGS” of the
User’s Guide on-screen manual.

See “Printing a List of the Registered Destination” on page 40.

sender information.
See “User’s Data List” on page 58.

See “Document Stored in Memory” on page 54.

enabled, prints after each fax transmission.
See “TX Report” on page 58.

enabled, prints after each fax reception. See “RX Report” on
page 58.

z Printing the Activity Report Manually

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.

3 Press the [ or ] button to select ACTIVITY REPORT, then press the OK button.

The Activity report is printed.

57Faxing

 User’s Data List

The User’s data list enables you to confirm the current settings of the machine as well as the
registered sender information. See “Registering Sender Information” on page 34.

z Printing the User’s Data List

1 Press the FAX button, then press the Menu button.

2 Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.

3 Press the [ or ] button to select USER’S DATA LIST, then press the OK button.

The User’s data list is printed.

 Other Lists

z TX Report

The machine can print a TX (transmission) report after sending a document, confirming whether
the transmission was completed successfully. You can set the machine to print every time it
sends a document, or only when an error occurs. Alternatively, you can disable printing of the
report.

Note

z For details on the TX report setting, refer to “TX REPORT” in “FAX SETTINGS” of the User’s

Guide on-screen manual.

z The default setting is PRINT ERROR ONLY.

z RX Report

The machine can print an RX (reception) report after receiving a document, confirming whether
the reception was completed successfully. You can set the machine to print every time it
receives a document, or only when an error occurs. Alternatively, you can disable printing of the
report.

Note

z For details on the RX report setting, refer to “RX REPORT” in “FAX SETTINGS” of the User’s

Guide on-screen manual.

z The default setting is DO NOT PRINT.

58 Faxing

Routine Maintenance

When Printing Becomes Faint or Colors Are Incorrect

When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.

If print results are not satisfactory, performing Print Head Alignment may improve print quality.

Note

Before performing maintenance

z Make sure that a FINE Cartridge has not run out of ink. See “Getting the Ink Status Information” on

page 66.

z Make sure that a FINE Cartridge is installed properly. See “Replacing FINE Cartridges” on page 69.
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z If the error message is displayed on the LCD, see “An Error Message Is Displayed on the LCD” on

page 78.

z Increase the Print Quality setting in the printer driver settings.

Refer to the PC Printing Guide on-screen manual.

Step 1

See “Printing the Nozzle Check Pattern” on page 60.

If lines are missing or if white streaks appear

After cleaning the Print

Head, print and examine

the nozzle check pattern.

Step 2

See “Print Head Cleaning” on page 62.

If the problem is not resolved after performing

Print Head Cleaning twice

Step 3

See “Print Head Deep Cleaning” on page 63.

If the problem is not resolved after performing Print

Head Deep Cleaning twice

Step 4

See “Replacing a FINE Cartridge” on page 66.

Note

If the straight line is misaligned or the Print Head position is misaligned, align the Print Head position.
See “Aligning the Print Head” on page 64.

59Routine Maintenance

Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.

1 Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then set the Paper Thickness Lever.

(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on

its front side.

(3) Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer

to “Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Print the nozzle check pattern.

(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select NOZZLE CHECK, then press the OK button.

4.M A I NT E N A NC E

NOZ Z L E C H E CK

The machine prints a nozzle check pattern.

4 Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 61.

60 Routine Maintenance

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and perform cleaning if necessary.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.

See “Replacing a FINE Cartridge” on page 66.

1 Check the nozzle check pattern you printed.

(1)

(2)

(1) If lines of this pattern are missing, the print head nozzles need cleaning.

Example: When lines are missing (Black ink)

(2) If these patterns have white streaks, the print head nozzles need cleaning.

Example: When white streaks appear (Color ink)

2 When cleaning is necessary, perform Print Head Cleaning.

See “Print Head Cleaning” on page 62.

61Routine Maintenance

Print Head Cleaning

Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.

1 Make sure that the machine is turned on.

2 Start Print Head Cleaning.

(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select CLEANING, then press the OK button.

4.M A I NT E N A NC E
CLE A N IN G

Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about

50 seconds.

3 Confirm the condition of the Print Head.

When Print Head Cleaning finishes, the LCD returns to the standby mode.
Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 60.

Note

If the problem is not resolved after performing Print Head Cleaning twice, try Print Head Deep
Cleaning. See “Print Head Deep Cleaning” on page 63.

62 Routine Maintenance

Print Head Deep Cleaning

If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.

1 Make sure that the machine is turned on.

2 Start Print Head Deep Cleaning.

(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select DEEP CLEANING, then press the OK button.

4.M A I NT E N A NC E

DEE P C LE A N IN G

Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes

about one minute.

3 Confirm the condition of the Print Head.

(1) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 60.

(2) If the problem is not resolved, perform Print Head Deep Cleaning again.
(3) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it

with a new one. See “Replacing a FINE Cartridge” on page 66.

63Routine Maintenance

Aligning the Print Head

If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.

1 Make sure that the machine is turned on, then load two sheets of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then set the Paper Thickness Lever.

(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on

its front side.

(3) Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer

to “Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Print the print head alignment pattern.

(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select ALIGN PRINT HEAD, then press the OK button.

The print head alignment pattern is printed.

Note

If you select HEAD ALIGN PRINT, the machine exits the process after printing the current
adjustment values.

4 Adjust the print head position.

(1) Check the printed patterns and press the [ or

] button to select the number of the pattern in
column A that has the least noticeable streaks,
then press the OK button.

64 Routine Maintenance

Note

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white
streaks.

(A) (B)

(C) (D)

(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column L.
(3) Confirm the displayed message and press the OK button.

The second pattern is printed.

(4) Check the printed patterns and press the [ or

] button to select the number of the pattern in

column M that has the least noticeable streaks,
then press the OK button.
In the same way in step (1), select the number.

(5) Repeat the procedure until you finish inputting

the pattern number for column R.

65Routine Maintenance

Replacing a FINE Cartridge

This section explains the way to confirm the ink status and the procedure to replace FINE
Cartridges.

When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of
the error. See “An Error Message Is Displayed on the LCD” on page 78 and confirm how to handle it.

When printing from your computer, error messages appear on your computer screen as well.

Note

z If there is no improvement with the quality of printing following such maintenance as Print Head

Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge.
The machine cannot print if the wrong type of FINE Cartridge is used.

z For information on compatible FINE Cartridges, see the back cover of this guide.

 Getting the Ink Status Information

You can confirm the status of FINE Cartridges in the following ways:

z “With the LCD of this Machine” on page 66
z “With the Computer Screen” on page 67

Note

The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a
remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be
correct. In such case, refer to the ink level information only as a guide.

z With the LCD of this Machine

You can check the current ink level by pressing the COPY, SCAN, or FAX button. The LCD will
display the ink level for a few seconds.

Ex:

COP Y MO D E

BLK CO L

(A)

(A) Indicates the remaining ink volume at four different levels.
Take the appropriate action depending on the message displayed on the LCD as follows.

BLA C K IN K LO W
COL O R IN K LO W

CHE C K IN K
U16 3 BL K COL

CHE C K IN K
U16 2 BL K COL

Ink is low. You can continue printing for a
while, but we recommend you to have a new
FINE Cartridge available.

Ink has run out. See “CHECK INK U163” in
“An Error Message Is Displayed on the LCD”
on page 78 and take appropriate action.

Ink may have run out. See “CHECK INK
U162” in “An Error Message Is Displayed on
the LCD” on page 78 and take appropriate
action.

66 Routine Maintenance

BLK I N K V O L U N K NOW N
COL I N K V O L U N K NOW N

REC O M ME N D NE W B -C R T
REC O M ME N D NE W C -C R T

The function for detecting the remaining ink
level is disabled.

The statuses of a Color and Black FINE
Cartridges may not be the same.

This message is displayed on the following
occasions. We recommend that you replace
the FINE Cartridge promptly.

z

Ink is low while printing in fax mode

z

Ink is low while receiving a fax in fax mode
(the received fax is stored in memory.)

Note

If you select ON for PRINT WHEN NO INK, you
can set this message not to be displayed. For
details, refer to “AUTO PRINT RX” in “FAX
SETTINGS” of the User’s Guide on-screen
manual.

z With the Computer Screen

You can confirm the status of each FINE Cartridge on the printer status monitor (Windows) and
Canon IJ Printer Utility (Macintosh).

(A)

(A) Confirm whether any symbols are displayed here.

Ink is low. You can continue printing for a while, but we recommend you to have a
new FINE Cartridge available.

Ink has run out. See “CHECK INK U163” in “An Error Message Is Displayed on
the LCD” on page 78 and take appropriate action.

Ink may have run out. See “CHECK INK U162” in “An Error Message Is Displayed
on the LCD” on page 78 and take appropriate action.

The function for detecting the remaining ink level is disabled.

67Routine Maintenance

Follow the procedure below to open each of the confirmation screens.

1 Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.

2 Click View Printer Status on the Maintenance sheet.

To confirm the FINE Cartridge information, click the Ink Details menu.

Note

You can also display the printer status monitor by clicking Canon XXX Printer (where “XXX” is
your machine’s name) which appears on the taskbar during printing.

1 Open the Canon IJ Printer Utility.

Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.

2 Select Ink Level Information in the pop-up menu.

To confirm the FINE Cartridge information, click Ink Details.

Note

If you have pressed the Stop/Reset button for at least 5 seconds when “CHECK INK”, “BLK INK
VOL UNKNOWN”, or “COL INK VOL UNKNOWN” appears on the LCD, note the following.

z When ink runs out, printouts will become faint or blank printouts will be printed.
z When receiving faxes, the machine will not store it in its memory even if the ink level becomes low

or run out.

68 Routine Maintenance

 Replacing FINE Cartridges

When FINE Cartridges run out of ink, replace them using the following steps.

Important

Handling FINE Cartridges

z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine

may not print out properly if you touch it.

(A)

(B)

(A) Electrical Contacts
(B) Print Head Nozzles

z To maintain optimal printing quality, we recommend the use of specified Canon brand FINE

Cartridges.
Refilling ink is not recommended.

z Once you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE

Cartridges removed.

z Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed

once, the machine may not print out properly due to some reasons such as clogging of the
nozzles.

Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.

z Once a FINE Cartridge has been installed, do not remove it from the machine and leave it out in

the open. This will cause the FINE Cartridge to dry out, and the machine may not operate
properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within
six months of first use.

Note

z If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in

whichever ink remains, only for a while. However the print quality may be reduced compared to
when printing with both cartridges. Canon recommends to use new FINE cartridges in order to
obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If
either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and
the machine cannot print.

For information on how to configure this setting, refer to the PC Printing Guide on-screen
manual.

z Color ink may be consumed even when printing a black-and-white document or when black-and

white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may

be necessary to maintain the machine’s performance.

1 Make sure that the machine is turned on, lift

the Scanning Unit (Printer Cover) with both
hands, then pull the Scanning Unit Support
(A) down into place.

The FINE Cartridge Holder moves to the left.

(A)

69Routine Maintenance

Caution

z Do not hold the FINE Cartridge Holder to stop or move it.
z Do not touch the metallic parts inside the machine.

Important

If the Scanning Unit (Printer Cover) is left open for more than 10 minutes, the FINE Cartridge
Holder moves to the right. Close and reopen the Scanning Unit (Printer Cover) to return the holder
to the left.

2 Remove the empty FINE Cartridge.

(1) Push down the FINE Cartridge.

(1)

(2) Remove the FINE Cartridge.

Important

z Handle FINE Cartridges carefully to avoid staining

clothing or the surrounding area.

z Discard empty FINE Cartridges according to the

local laws and regulations regarding disposal of
consumables.

3 Prepare the replacement FINE cartridge.

(1) Unpack a new FINE Cartridge and remove the

orange protective tape (A) gently.

Important

z Handle FINE Cartridges carefully to avoid staining

your clothes or surrounding work area.

z Do not reattach the protective tape once you have

removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.

z Do not touch the electrical contacts or Print Head

Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch it.

z Be careful not to stain your clothes and hands with

ink on the removed protective tape.

70 Routine Maintenance

(2)

(A)

4 Install the FINE Cartridge.

(1) Insert a new FINE Cartridge all the way into

the appropriate slot.
The Black FINE Cartridge should be installed
into the left slot ( ) and the Color FINE
Cartridge should be into the right slot ( ).

(2) Push up the FINE Cartridge until it clicks into

place.

Important

The machine cannot be used unless both the FINE
Cartridges are installed.

B

B C

C

(1)

(2)

5 Lift the Scanning Unit (Printer Cover) slightly to set the Scanning Unit Support back

to its original position, and then gently close the Scanning Unit (Printer Cover).

Caution

Be sure to hold the Scanning Unit (Printer Cover) firmly, and be careful not to get your fingers
caught.

Note

z If the error message is still displayed after the Scanning Unit (Printer Cover) is closed, see “An

Error Message Is Displayed on the LCD” on page 78.

z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed

automatically. Do not perform any other operations until Print Head Cleaning finishes.

z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head

position.
See “Aligning the Print Head” on page 64.

71Routine Maintenance

Keeping the Best Printing Results

To avoid drying of the Print Head and clogging of the nozzles, note the following.

Note

z Ink may blur depending on the paper in the following cases:

– Printed area is traced with a highlight pen or paint-stick, or
– Printed area is stained with water or sweat.

z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed

properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 59.

 When You Turn Off the Machine

Follow the procedure below to turn off the machine.

(1) Press the ON/OFF button to turn off the machine.
(2) Confirm that the Power lamp has gone out.

This takes a few seconds or as long as around 30 seconds.

(3) Unplug the power cord from the wall outlet.

If you are using a power outlet strip, you can switch it off instead.

When you press the ON/OFF button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the Power lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.

 When You Are Not Using the Machine for a Long Time

When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.

Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.

72 Routine Maintenance

Cleaning Your Machine

This section describes the cleaning procedure that is needed to maintain your machine.

Caution

z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine

threads may remain inside the machine and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.

z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean

the machine, as this may cause a malfunction or damage the machine’s surface.

 Cleaning the Exterior of the Machine

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

Important

z When cleaning the exterior of the machine, do not use tissue paper, rough-textured cloth, or

similar materials, as this may scratch the surface.

z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other

chemical cleaner, as this may damage the surface.

Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.

 Cleaning the Platen Glass and Document Cover

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

Important

z The inner side of the Document Cover (white sheet) (C) is easily damaged, so wipe it gently.
z If the glass of the ADF (A) is stained with ink, correction fluid, or the like, black streaks may

appear on the printed paper when the document is loaded in the ADF. With a clean, soft, lint­free cloth, wipe the glass of the ADF.

With a clean, soft, lint-free cloth, wipe the Platen Glass (D), the inner side of the Document
Cover (white sheet) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B)
gently. Make sure not to leave any residue, especially on the Platen Glass.

(B)

(C)

(A)

(D)

73Routine Maintenance

 Cleaning the ADF

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

1 Open the Document Tray.

2 Open the Feeder Cover.

3 With a soft, clean, lint-free and dry cloth, wipe

off any paper dust from the inside of the
Feeder Cover (A).

(A)

4 After wiping, close the Feeder Cover by

pushing it until it clicks into place.

5 Close the Document Tray.

6 Reconnect the power cord then turn on the

machine.

 Cleaning the Paper Feed Roller (Roller Cleaning)

Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.

1 Make sure that the machine is turned on, and then remove any paper from the

Rear Tray.

2 Open the Paper Output Tray.

(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on

its front side.

74 Routine Maintenance

3 Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

4 Repeat step 3 twice.

5 Make sure that the paper feed roller stops rotating, then load three or more sheets

of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

6 Repeat step 3 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon service representative.

(A)

 Cleaning the Inside of the Machine (Bottom Plate Cleaning)

This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

Important

Do not perform any other operation while the bottom plate is being cleaned.

1 Make sure that the machine is turned on, and then remove any paper from the

Rear Tray.

2 Open the Paper Output Tray.

(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on

its front side.

3 Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

75Routine Maintenance

4 Load this and only this sheet of paper in the

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide
on-screen manual.

5 Perform bottom plate cleaning.

(1) Press the Menu button repeatedly until

MAINTENANCE appears.

(2) Press the [ or ] button to select BOTTOM

CLEANING, then press the OK button.

The paper cleans the inside of the machine as
it feeds through the machine.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.

If the problem is not resolved after performing Bottom Plate Cleaning twice, the protrusions
inside the machine may be stained. Clean them according to instructions. See

Protrusions Inside the Machine” on page 76.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

 Cleaning the Protrusions Inside the Machine

If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton
swab or the like.

(A) Load the paper after unfolding it.

“Cleaning the

(A)

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

76 Routine Maintenance

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the
machine.

Note

This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 102.

z “An Error Message Is Displayed on the LCD” on page 78
z “LCD Cannot Be Seen At All” on page 81
z “An Unintended Language Is Displayed on the LCD” on page 81
z “Cannot Install the MP Drivers” on page 82
z “Cannot Connect to Computer Properly” on page 83
z “Print Results Not Satisfactory” on page 84
z “The Print Result Not Satisfactory When Copying” on page 88
z “Printing Does Not Start” on page 88
z “Paper Does Not Feed Properly” on page 89
z “Paper Jams” on page 90
z “Document Jams” on page 91
z “Error Message Appears on the Computer Screen” on page 94
z “Error Message Appears on a PictBridge Compliant Device” on page 96
z “Scanning Problems” on page 97
z “Problems Receiving Faxes” on page 97
z “Problems Sending Faxes” on page 99
z “Telephone Problems” on page 100

If an Error Occurs When the Machine Is Connected to a Computer

When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.

The message may vary depending on the version of your Windows operating system.

77Troubleshooting

An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

Message Action

CHECK INK
U051/U052/U053/U059

CHECK INK
U075/U076

CHECK INK
U140

CHECK INK
U150

CHECK INK
U162

CHECK INK
U163

REQ. SERVICE SOON The machine has a built-in ink absorber to hold the ink used during Print Head

INCOMPATIBLE CAMERA A communication time out occurs if an operation takes too long or if it takes too

UNSUPPORTED USB HUB If a PictBridge compliant device is connected via a USB hub, remove the hub

The FINE Cartridge may not be installed properly, or the Cartridge may not be
compatible with this machine. Open the Scanning Unit (Printer Cover) and
install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your
Canon service representative.

Make sure that each FINE Cartridge is installed in the correct position.
See “Replacing a FINE Cartridge” on page 66.

The FINE Cartridge may not be compatible with this machine. Install the
appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 66.

The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Contact your

Canon service representative.
Ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink
level cannot be correctly detected.

If you want to continue printing without this function, press the Stop/Reset
button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain
optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble
caused by continuation of printing under the ink out condition.

Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset

button for at least 5 seconds with the ink cartridge installed. Then printing can
continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting

print quality is not satisfactory, if printing is continued under the ink out
condition.

Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes

completely full and until the ink absorber is replaced, you are recommended to
contact your Canon service representative as early as possible. (You will need
to replace a particular part of the machine.)

much time to send data. This may cancel printing. In such cases, disconnect
and reconnect the USB cable.

When printing from a PictBridge compliant device, depending on the model or
brand of your device, you may have to select a PictBridge compliant print mode
on the device before connecting it to the machine. You may also have to turn on
your device or select Play mode manually after connecting the device to the
machine. Perform necessary operations before connecting your device referring
to its instruction manual.

If the error is still not resolved, check if you can print another photograph.

and connect it directly to the machine.

78 Troubleshooting

Message Action

CHECK PRINTER Turn off the machine, and unplug the power cord of the machine from the power

SCANNER ERROR Make sure that the protective material is removed from the FINE Cartridge

LOAD PAPER Reload the paper correctly and press the OK button.

supply. After a while, plug the power cord of the machine back in, and then turn
on the machine. If the same error occurs, contact your Canon service
representative.

Holder, then turn the machine off and back on again. If the problem is not
resolved, contact your Canon service representative.

Note

Pressing the Stop/Reset button also enables you to resolve the error, when
sending faxes before printing out received data. After you press the Stop/Reset
button to resolve the error, ensure to press the FAX button in order to print out
data remained in memory.

PAPER JAMMED If paper has jammed in the machine, clear the jam, reload the paper in the

CANNOT SCAN FROM ADF The document is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/

CHANGE PAPER TO The paper size setting is set to a size other than A4, Letter or Legal.

CHECK DOCUMENT No document in the ADF.

CLEAR DOC. [OK]
STOP DOC CLR [STOP]

COVER IS OPEN You opened the Scanning Unit (Printer Cover) during an operation.

DEVICE IN USE
CANNOT TURN OFF

DOCUMENT IN ADF The document is jammed in the ADF.

DOCUMENT TOO LONG The document is too long or is jammed in the ADF.

MEMORY IS FULL

machine correctly and then press the OK button.

REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL
COPY.

Load the document on the Platen Glass when copying with FIT-TO-PAGE in
ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in
SPECIAL COPY.

Set the paper size setting to A4, Letter or Legal and load paper of the same
size.

Press the OK button to resolve the error, then operate again after loading
documents.

Documents remain in the ADF.
Press the OK button to eject documents and press the Stop/Reset button to

stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF

may not be supported depending on your application software. For details, refer
to the instruction manual of your application.

Return the Scanning Unit (Printer Cover) to its original position.
You are unable to turn off the machine with the ON/OFF button because the

machine is performing an operation.
The machine is performing an operation. Wait until the operation has finished,

then turn off the machine.

Remove the document page jammed in the ADF, then press the OK button.
Operate again after resolving the error.

See “Document Jams” on page 91.

Remove the document page jammed in the ADF, then press the OK button.
After resolving the error, make sure that the document you are loading meets
the machine’s requirements before redoing the operation.

See “Original Document Requirements” on page 8.

z The machine’s memory is full because you tried to copy too many pages at

once or a very detailed document.
Divide the document and copy each part separately.

z The machine’s memory is full because it has received too many documents,

or a very long or detailed document.
Contact the sender and have him/her divide and resend them.

79Troubleshooting

 Fax Related Messages

Message Action

BUSY/NO SIGNAL

HANG UP PHONE The handset is not placed in the handset cradle correctly. Replace the handset

NO ANSWER The recipient’s fax machine does not answer.

NO TONE DETECTED The telephone line cable with a modular plug is not plugged in properly, or DIAL

NO RX PAPER The other party’s fax machine is out of paper or its memory is full.

NO TEL NUMBER The coded speed dialing code you entered has not been registered.

RECEIVED IN MEMORY If the machine receives a fax under one of the following conditions, the machine

TRY AGAIN IN B&W The recipient’s fax machine is not color-compatible. Press the Black button to

TX/RX CANCELLED You pressed the Stop/Reset button to cancel the transmission.

TX/RX NO.nnnn When the machine sends or receives a fax, it assigns a unique identification

z The telephone number you dialed is busy.

Try dialing again after waiting for a moment. See “Redialing” on page 46.

z The fax number dialed was incorrect.

Check the fax number and dial again.

z The recipient’s fax machine is not working.

Contact the recipient and have them check their fax machine.

z The recipient is not using a G3 machine.

Contact the recipient and ask them to send or receive the document using a
G3 machine.

z The touch tone/rotary pulse setting on your machine is incorrect.

Set the machine to the setting that matches your telephone line. See “Setting
the Telephone Line Type” on page 32.

z The receiving fax machine did not answer within 55 seconds (after all

automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an

overseas call, add pauses to the registered number.

correctly.

Check the number. Try dialing again after waiting for a moment.

TONE DETECT is set to ON. Make sure that the cable is plugged in properly,
and resend the fax after a while. If you still cannot send the fax, set DIAL TONE
DETECT to OFF.

Contact the other party and have them load paper in their fax machine or free up
space in their fax machine’s memory.

Register the coded speed dialing code.

will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed

automatically.
z Ink is low or has run out while receiving a fax: replace the FINE Cartridge.

See “Replacing a FINE Cartridge” on page 66.

z Paper size/type setting is incorrect: correct the paper size/type setting.
z Paper has run out while receiving a fax: load the paper and press the OK

button.

z Output Tray is closed: open it.
z OFF is selected for AUTO PRINT RX: select ON.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX

button.

resend the faxes. Alternatively, you can set COLOR TX to IF INCOMPAT.,
B&W.

If required, try sending or receiving again.

number (nnnn).
Write the number down if you will need it later.

80 Troubleshooting

LCD Cannot Be Seen At All

Cause Action

The machine is not powered on or the
LCD is in the screen-saver mode.

z If the Power lamp is off

The machine is not powered on. Connect the power cord and press the ON/
OFF button. The machine will power on and the LCD will display a message.

z If the Power lamp is lit

The LCD may be in the screen-saver mode. On the Operation Panel, press a
button other than the ON/OFF button.

An Unintended Language Is Displayed on the LCD

Cause Action

The language you want to be displayed
is not selected.

Select the language according to the following procedure.

(1)Press the ON/OFF button to turn on the machine.
(2)Press the Menu button three times.
(3)Press the ] button twice, then press the OK button.
(4)Press the ] button once, then press the OK button.
(5)Press the [ button repeatedly to select the leftmost language.
(6)Press the ] button the number of times in the following list according to your

desired language.
– JAPANESE: 0 time

– ENGLISH: 1 time
– GERMAN: 2 times
– FRENCH: 3 times
– ITALIAN: 4 times
– SPANISH: 5 times
– DUTCH: 6 times
– PORTUGUESE: 7 times
– NORWEGIAN: 8 times
– SWEDISH: 9 times
– DANISH: 10 times
– FINNISH: 11 times
– RUSSIAN: 12 times
– CZECH: 13 times
– HUNGARIAN: 14 times
– POLISH: 15 times
– SLOVENE: 16 times
– TURKISH: 17 times

(7)Press the OK button.

The desired language is displayed on the LCD.

(8)Press the Stop/Reset button.

81Troubleshooting

Cannot Install the MP Drivers

Cause Action

If you were unable to proceed beyond the Printer Connection screen, follow

Unable to proceed beyond the Printer
Connection screen.

Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.

the procedure below to reinstall the MP Drivers.

(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name),

then remove the CD-ROM.

(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running, including anti-virus

software.

(8)Follow the procedure described in your setup sheet to reinstall the MP

Drivers.

(1)Click Star t then Computer.

In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon on the displayed window.

Note

To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc
drive depends on your computer.

82 Troubleshooting

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are

displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact your Canon service representative.

Cause Action

Installation procedure not followed
correctly.

Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart

your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide
on-screen manual.

Note

If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the MP
Drivers. Restart your computer before reinstalling.

Cannot Connect to Computer Properly

 Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause Action

Your system environment is not fully
compatible with USB 2.0 Hi-Speed.

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
machine will operate at a lower speed provided under USB 1.1. In this case, the
machine operates properly but printing speed may slow down due to
communication speed.

Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.

z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable

to be no longer than around 10 feet / 3 meters.

z The operating system of your computer supports USB 2.0 Hi-Speed

connection.
Obtain and install the latest update for your computer.

z The USB 2.0 Hi-Speed driver operates properly.

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.

 “This device can perform faster” Message Is Displayed

Cause Action

Your system environment is not fully
compatible with USB 2.0 Hi-Speed.

Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on

page 83.

83Troubleshooting

Print Results Not Satisfactory

If the print result is not satisfactory, confirm the paper and print quality settings first.

z Do the page size and media type settings match the size and type of the

loaded paper?

When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.

z Did you set the print quality setting appropriately?

Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.

* When printing from a PictBridge compliant device, set the print quality setting by using the

Operation Panel on the machine. You cannot make this setting from a PictBridge compliant
device.

The method to confirm the paper and print quality settings differs depending on what you do with
your machine.

To copy by operating the
machine

To print from a PictBridge
compliant device

To print from a computer Confirm by using the printer driver.

If the problem is not resolved even if the paper and print quality settings are correct, there may be
other causes. See also the sections below.

Confirm by using the Operation Panel on the machine. Refer to
the User’s Guide on-screen manual.

Confirm by using your PictBridge compliant device or the
Operation Panel on the machine. See “Printing Photographs
Directly from a Compliant Device” on page 25.

Refer to the PC Printing Guide on-screen manual.

 Colors Are Unclear

Cause Action

Color correction is not enabled. When printing photographs or other graphics, enabling color correction may

improve color.
When performing direct printing, select VIVID ON in the print settings.
When printing from your computer, refer to “Print Results Not Satisfactory” in the

User’s Guide on-screen manual.

84 Troubleshooting

 Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight

Lines Are Misaligned

Cause Action

FINE Cartridge is not installed properly.
/ There is no ink left.

Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print

result may be improved by reinstalling the FINE Cartridge.

Also, check that the protective tape (A) is removed.

(A)

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and

The media is loaded with the wrong
side facing upwards.

Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed

perform any necessary maintenance operation.
Many types of paper are made to be printed on only a particular side of the

paper.
Printing on the wrong side may cause unclear prints or prints with reduced

quality.
For detailed information on the printable side, refer to the instruction manuals

supplied with the paper.

misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 64 to perform Print Head Alignment using

the Operation Panel.

 White Streaks

Cause Action

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and

perform any necessary maintenance operation.

85Troubleshooting

 Printed Paper Curls or Has Ink Blots

Cause Action

Paper is too thin. When printing data with high color saturation such as photographs or images in

deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Media Types You Cannot Use” on page 13.

 Printed Surface Is Scratched/Paper Is Smudged

Cause Action

Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so

Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the

Printing on inappropriate type of paper.

perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”

on page 74.

actual size of paper loaded in the paper source, the inside will become stained
with ink, causing printed paper to become smudged.

Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate

Cleaning)” on page 75.

Note

To prevent the inside of the machine from getting stained, set the page size
correctly.

z Check to see if the paper you are printing on is not too thick or curled.

See “Media Types You Cannot Use” on page 13.

z When performing Borderless Printing, print quality may be reduced at the top

and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.

For details, refer to “Printing Area” in the User’s Guide on-screen manual.

86 Troubleshooting

Cause Action

Paper is curled. For Plain Paper

Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper

to curl. If this happens, load the paper with the other side facing up. It may
resolve the problem.

We recommend putting unused paper back into the package and keep them on
a level surface.

For Other Paper

If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.

(1)With the printing side (A) facing up, cover the paper with a fresh sheet of

plain paper to avoid staining or scratching the surface.

(2)Roll up the paper in a direction opposite to paper curl as seen below.

(1) (2)

(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2

to 5 mm (B) in height.

We recommend printing curl-corrected paper one sheet at a time.

Note

Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.

In such case, follow the procedure described above in “For Other Paper” to curl
the paper before printing.

This may improve the print result.

Inappropriate Paper Thickness Lever
setting.

Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.

See “Paper Handling” on page 12.
Depending on the printing content, the printing surface may become scratched

even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.

* Reset the Paper Thickness Lever to the left when you finish printing. If the

lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper.
It may also reduce print quality.

Note

If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.

Printing graphics with the intensity
setting set too high.

Printing beyond the recommended
printing area.

Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.

When copying, see “Changing the Copy Settings” on page 19 and reduce the
INTENSITY setting. Then try printing again.

When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.

If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.

Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s

Guide on-screen manual.

(A)

(A)

(B)

87Troubleshooting

 Colors Are Uneven or Streaked

Cause Action

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and

Print Head is misaligned. See “Aligning the Print Head” on page 64 to perform Print Head Alignment using

perform any necessary maintenance operations.

the Operation Panel.

The Print Result Not Satisfactory When Copying

Cause Action

The original document is not loaded
correctly.

The original document is loaded with
the wrong side facing upwards.

The original document is a printout
from this machine.

The Platen Glass, the inner side of the
Document Cover, or the ADF is dirty.

If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 84.

Check that the original is loaded correctly on the Platen Glass or the ADF.
See “Loading Original Documents” on page 8.

When loading the original on the Platen Glass, the side to be copied should be
face down.

When loading in the ADF, the side to be copied should be face up.
Print quality may be reduced if you copy a printout.

Instead of copying a printout, print the original directly either from the digital
camera or your computer.

Clean the Platen Glass, the inner side of the Document Cover, or the ADF.
See “Cleaning Your Machine” on page 73.

Printing Does Not Start

Cause Action

Unnecessary print jobs are left in
queue. / Computer problems.

Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete

them.

88 Troubleshooting

(1)Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.

(2)Click the Maintenance tab and then View Printer Status.

The printer status monitor is displayed.

(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.

You may not be able to select this depending on the privileges of the
account.

(5)When the confirmation message is displayed, click Yes .

The print jobs are deleted.

(1)Click the printer icon in the Dock to display the list of print jobs in progress.

In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print

Center and double-click the name of your machine in the Printer List.

(2)Select the print job to delete and click .

The print jobs are deleted.

Cause Action

The machine is not ready. Check if the Power lamp is lit green.

If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the

Power lamp stops flashing and remains lit green.

Note

When printing large data such as a photo or graphics, it may take longer to start
printing.

Paper Does Not Feed Properly

Cause Action

Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.

Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so

Paper not loaded properly. Make sure of the following when you load paper in the machine.

Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper

Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded

properly.

See “Media Types You Cannot Use” on page 13.

perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”

on page 74.

z When loading two or more sheets of paper, align the edges of the sheets

before loading.

z Always load the paper in portrait orientation in the Rear Tray, regardless of

the printing orientation.

z Load the paper with the print side facing UP. Align the paper stack against

the right side of the Rear Tray and slide the Paper Guide so that it just
touches the left edge of the stack.

For details on loading paper, see “Loading Paper” on page 14.

feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low
temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 14.

z When printing on envelopes, see “Loading Envelopes” on page 16, and

prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait

orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.

z Set the Paper Thickness Lever to the right.

89Troubleshooting

Paper Jams

Cause Action

Paper jammed in the Paper Output Slot
or the Rear Tray.

Landscape credit card-sized paper
jammed inside the machine.

Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output

Slot, whichever is easier.

z If the paper tears and a piece remains inside the machine, turn the machine

off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it

back on.

z If you cannot pull the paper out, turn the machine off and turn it back on. The

paper will be ejected automatically.

(2)Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step (1), all print jobs in queue are canceled.
Reprint if necessary.

Note

z For details on how to load paper, see “Loading Printing Paper” on page 11.
z When reloading the paper in the machine, see “Paper Does Not Feed

Properly” on page 89 to confirm that you are using the correct paper and are
loading it into the machine correctly.

If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.

Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after

removing the paper, contact your Canon service representative.

90 Troubleshooting

Document Jams

Cause Action

Document jams in the ADF (Document
Tray).

Remove the document following the procedure below.

(1)Press the Stop/Reset button.
(2)If a multi-page document is loaded, remove any pages other than the

jammed page from the ADF, then open the Feeder Cover.

(3)Remove the jammed page from under the roller to the Feeder Cover side.

(4)Pull out the jammed document from the ADF.

If the document cannot be pulled out with ease, follow the procedure from
step (2) under “Document jams in the ADF (inner side).” on page 92.

91Troubleshooting

Cause Action

Document jams in the ADF (Document
Tray).

(Continued)

(5)Close the Feeder Cover.
z If documents remain in the ADF after pressing the Stop/Reset button during

scanning, “DOCUMENT IN ADF” appears on the LCD. Press the OK button
so that the remaining document is automatically fed out.

z When rescanning the document after clearing the error, rescan it from the

first page.

If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.

Note

The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or
too low.

In this case, reduce the number of document pages to approximately half of the
loading capacity. See “Original Document Requirements” on page 8.

If the document still jams, use the Platen Glass instead.

Document jams in the ADF (inner side). Remove the document following the procedure below.

(1)Follow steps (1) to (3) under “Document jams in the ADF (Document Tray).”

on page 91.

(2)Open the Document Cover and pull out the document from the inner side.

92 Troubleshooting

(3)Close the Document Cover.
(4)Close the Feeder Cover.

z When rescanning the document after clearing the error, rescan it from the

first page.

If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.

Cause Action

Document Jams in the ADF (Document
Output Slot).

If the document is jammed in the Document Output Slot, pull it out.

z When rescanning the document after clearing the error, rescan it from the

first page.

If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.

93Troubleshooting

Error Message Appears on the Computer Screen

 Writing Error/Output Error/Communication Error

Cause Action

The machine is not ready. Confirm that the Power lamp is lit green.

Printer port setting does not match the
computer’s interface connecting the
machine.

The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the

MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the

If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the

Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For

details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 78.

Check the printer port settings.
* In the following instruction, “XXX” signifies your machine’s name.

(1)Log into a user account with the administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.

In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX Printer icon, and select Properties.
(4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where “n” is a number) with Canon

XXX Printer appearing in the Printer column is selected for Print to the

following port(s).

If the port setting is not correct, reinstall the MP Drivers or change the port

setting according to the interface you are using.

computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the

machine directly to the computer, and try printing again. If printing starts

normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.

94 Troubleshooting

 Error No.: 300 Is Displayed

Cause Action

The machine is not ready. Confirm that the Power lamp is lit green.

Machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the

Your machine is not selected in Printer
on the Print dialog box.

If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the

Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For

details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 78.

computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the

machine directly to the computer, and try printing again. If printing starts

normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.
Select your machine’s name in Printer on the Print dialog box.

If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.

(1)Select Print & Fax Preferences in Printer.

In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List in Printer.
(2)Check that your machine’s name is displayed in the list of printers and that

the check box is selected.

In Mac OS X v.10.2.8, check that your machine’s name is displayed in

Printer List.
(3)If your machine’s name is not displayed, click Add(+) to add the machine.

If you cannot add the machine, follow the procedure described in your setup

sheet to reinstall the MP Drivers.

 Error No.: 1700/1710 Is Displayed

Cause Action

The ink absorber is almost full. See “REQ. SERVICE SOON” in “An Error Message Is Displayed on the LCD”

on page 78.

 Error No.: 2001 Is Displayed

Cause Action

No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder is not compatible with this
machine.

See “INCOMPATIBLE CAMERA” in “An Error Message Is Displayed on the
LCD” on page 78.

95Troubleshooting

 Error No.: 2002 Is Displayed

Cause Action

PictBridge compliant device is
connected via a USB hub.

See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the
LCD” on page 78.

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge
compliant device and the countermeasures to clear them.

Note

z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.

The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take
the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD”
on page 78.

z For the errors indicated on the PictBridge compliant device and their solution, also refer to the

instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message

Action

On PictBridge

Compliant Device

“Printer in use” If the machine is printing from the computer or warming up, wait until the job

“No paper” Load paper in the Rear Tray, and select Continue* in the display on your

“Paper Error” Open the Paper Output Tray. The machine resumes printing.
“Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing.

“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.
“No print head” The FINE Cartridge is not installed or the Cartridge may not be compatible with

“Waste tank full”/
“Ink absorber full”

ends. When it is ready, the machine starts printing automatically.
When printing first after changing the media type, the message asking you to

confirm the position of the paper thickness lever may appear on the LCD on the
machine. If this message is displayed, make sure that the paper thickness lever
is set appropriate, then press the OK button on the machine.

PictBridge compliant device.
* To resume printing, you can also press the OK button on the machine instead

of selecting Continue on the camera.

Remove the jammed paper, load new paper, press the OK button on the
machine, and try printing again.

this machine.
For details on how to resolve the error, see “CHECK INK U051/U052/U053/

U059” in “An Error Message Is Displayed on the LCD” on page 78.
The ink absorber is nearly full.

For details on how to resolve the error, see “REQ. SERVICE SOON” in “An
Error Message Is Displayed on the LCD” on page 78.

96 Troubleshooting