Canon MP495 Service Manual
MP280 / MP287 / MP288
MP495 / MP497 / MP498
SERVICE REFERENCE MANUAL
In this manual, only the major differences from the base machines, MP240 / MP245, MP260 / MP268,
and MP480 / MP486, are given. For other information, refer to the "MP240 / MP245, MP260 / MP268,
MP480 / MP486 Simplified Service Manual" (QY8-13BV-010).
QY8-13CW-000
Rev. 00: June 2010 Canon
Inc.
TABLE OF CONTENTS
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Error (Alarm LED Lit In Orange)
1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED) 1-3.
Other Error
2. ADJUSTMENT / SETTINGS
2-1. Service Mode
2-2. User Mode
2-3. Notes on Part Replacement
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
not cleared, the ink cartridge may be defective. Replace the
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are
displayed on the LCD.
- Messages during printing from a computer are displayed on the MP driver Status Monitor.
- Error codes are printed in the "operator call/service call error record" area in EEPROM information
print.
Buttons valid when an operator call error occurs:
- ON button: To turn the machine off and on again.
- OK button: To clear and recover from an error. In some operator call errors, the error will
automatically be cleared when the cause of the error is eliminated, and pressing the OK button may
not be necessary.
- Stop button: To cancel the job at error occurrence, and to clear the error.
1-1. Operator Call Error (Alarm LED Lit In Orange)
Error
Error
No paper in the rear tray.
Paper jam.
Paper output tray open.
Ink cartridge not installed, or
not properly installed.
[1000] E02
[1300] E03
[1251] E03
[1401] E05
code
7-segment
LCD
Solution
Set the paper in the rear tray, and press the OK button.
Remove the jammed paper, and press the OK button.
There may be an obstacle in front of the machine. Remove
it, if any, and press the OK button.
Install the ink cartridge properly. If the error is not cleared,
the ink cartridge may be defective. Replace the ink
cartridge.
Ink cartridge temperature
sensor error.
Non-supported ink cartridge is
installed.
Ink cartridge in a wrong
position.
Multiple ink cartridges of the
same color installed.
Ink cartridge hardware error [1682] E15
Ink cartridge not recognized. [1684] E14
The remaining ink amount
unknown.
Ink cartridge not completely
installed.
Error
[1403] E05
[1485] E05
[1486] E07
[1487] E07
[1686] E13
[1687] E04
Error
7-segment
code
LCD
Re-set the ink cartridge. If the error is not cleared, the ink
cartridge may be defective. Replace the ink cartridge.
A non-supported ink cartridge is installed. Install the
supported ink cartridge. If the error is not cleared, the ink
cartridge may be defective. Replace the ink cartridge.
Install the ink cartridge in the correct position. If the error is
ink cartridge.
Confirm that each ink cartridge is installed in the correct
position. If the error is not cleared, the ink cartridge may be
defective. Replace the ink cartridge.
Re-set the ink cartridge. If the error is not cleared, the ink
cartridge may be defective. Replace the ink cartridge.
A non-supported ink cartridge is installed. Install the
supported ink cartridge.
Replace the ink cartridge. Printing with an empty ink tank
can damage the machine.
To continue printing without replacing the ink cartridge,
press the Stop/Reset button for 5 sec. or longer. (After the
operation, it is recorded in the machine EEPROM that the
function to detect the remaining ink amount was disabled.)
Re-set the ink cartridge. If the error is not cleared, the ink
cartridge may be defective. Replace the ink cartridge.
Solution
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