Please read this guide before operating this
equipment. After you finish reading this guide,
store it in a safe place for future reference.
How to Use This Guide
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Manuals for the Machine
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
● Machine Set-Up and Software Installation
● Feature Overviews
● Maintenance and Troubleshooting
● Basic Features
● Machine Settings
● Specifications
● Advanced Fax Features
● Status Monitor
● Reports and Lists
● Driver Set-Up
● Printing
Starter Guide
Basic Guide
Advanced Guide
(This Document)
Software Guide
(L120 only)
Indicates the manual is supplied in PDF format in the accompanying CD-ROM.
CD-ROM
CD-ROM
CD-ROM
CD-ROM
● To view the manuals in PDF format, Adobe Reader/Adobe Acrobat Reader is required. If Adobe Reader/
Adobe Acrobat Reader is not installed on your system, please download it from the Adobe Systems
Incorporated website.
● Considerable effort has been made to make sure that the manuals for the machine are free of
inaccuracies and omissions. However, as we are constantly improving our products if you need an exact
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specification, please contact Canon.
● The machine illustration on the cover may differ slightly from your machine.
i
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Things You Can Do
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Specify a recipient with a
single button
One-Touch Speed Dialing
→ Basic Guide
Specify a recipient with a
three-digit code
Coded Speed Dialing
→ Basic Guide
Specify multiple recipients
with a single button
Look up a particular
recipient in the directory
AAAAA
BBBBB
CCCCC
Directory Dialing
→ p. 1-3
Redial when the line is busy
Redialing
→ p. 1-4
Send a fax to multiple
recipients
Send a fax at a specified
time
Timer Sending
→ p. 1-11
Send a fax in response to the
recipient’s request
Polling Sending
→ p. 1-12
Receive faxes in memory
without printing out
Group Dialing
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→ Basic Guide
Broadcasting
→ p. 1-11
Memory Reception
→ p. 1-8
ii
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2
3
Reject faxes from unregistered
numbers
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Adjust the density level of
scanned images
Troubleshooting
Appendix
4
5
Reception Restriction
→ p. 1-9
Send a fax to be relayed to
other fax machines
Relay Initiation
→ p. 1-14
Select a scan mode depending on
the quality of image to be scanned
ABC
ABC
ABC
ABC
Image Quality
→ Basic Guide
Density
→ Basic Guide
Enlarge or reduce copied
images
A
Zoom Ratio
→ Basic Guide
A
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iii
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Table of Contents
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Things You Can Do .......................................................................................ii
How to Use This Guide................................................................................ vii
Returns to the last page opened.
Displays the previous or next page.
Returns to the top page.
Table of contents for the chapter.
1-1
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Quick links to the list of things you can do, topics
for each chapter, table of contents, and the index.
viii
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3
TOP
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The following symbols are used throughout the manuals for the machine and indicate the warnings, cautions and notes you should
keep in mind when using the machine.
WAR NING
Indicates a warning that may lead to death or serious injury if not observed.
CAUTION
Explains how to avoid actions that could injure you or damage your machine.
Troubleshooting
Appendix
4
5
NOTE
Explains operating restrictions and how to avoid minor difficulties.
In addition, this guide uses distinctive notations to identify buttons and information in the LCD:
– The buttons you press appear in square brackets: [Stop/Reset].
– Information in the LCD appears in angle brackets: <SET DOCUMENT>.
Canceling Jobs ...................................................................................... 1-16
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Page 13
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Reports and Lists
Troubleshooting
Appendix
1
2
3
4
5
Dialing Features
The machine provides the following dialing features:
directory dialing, redialing, dialing through a switchboard,
and temporary tone dialing.
■ Directory Dialing
Directory dialing allows you to search for a particular recipient
registered in the machine. This is useful when you lost track of
which one-touch speed dialing button or coded speed dialing
code the recipient you want is registered under.
You can either go through all the recipients registered in the
machine (LIST), or look up a particular one by their name
(SEARCH).
Listing All Recipients
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Looking Up a Recipient
1. Press [Directory].
If no recipient is registered for speed dialing, <NOT
REGISTERED!> is displayed.
2. Use [Left/Right] to select <SEARCH>, then
press [OK].
3. Use the numeric buttons to enter up to 10 first
characters of the recipient’s name, then press
[OK].
Ex.
SEARCH->>CANON_
OK= [A]
1. Press [Directory].
2. Use [Left/Right] to select <LIST>, then press
3. Use [Up/Down] to find the required recipient.
4. Press [Start] to start dialing the displayed
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If no recipient is registered for speed dialing, <NOT
REGISTERED!> is displayed.
[OK].
– The recipients are listed in the order of one-touch speed dialing
buttons (01 to 15), and coded speed dialing codes (001 to 100).
– For a one-touch speed dialing button or coded speed dialing
code with no recipient name registered, their fax number is
displayed.
recipient.
Press [Stop/Reset], then [OK] to cancel sending the fax.
– When the search is completed, the number of recipients that
match the characters you entered is displayed in parentheses.
– Press [OK] to run a new search.
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1
2
3
4
5
4. Use [Up/Down] to find the required recipient.
5. Press [Start] to start dialing the displayed
recipient.
Press [Stop/Reset], then [OK] to cancel sending the fax.
■ Redialing
Redialing can be done manually or automatically. For automatic
redialing, you can set how many times the machine redials and
the duration of interval between redials.
Redialing Manually
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5. Use the numeric buttons to enter the number
of redials the machine will make, then press
[OK].
Ex.
TIMES= 2(1-10)
YES=OK
6. Use the numeric buttons to enter the duration
of interval (in minutes) between redials, then
press [OK].
Ex.
INTERVAL= 2min(2-99)
YES=OK
1. Press [Redial/Pause] to dial the last number
Redialing Automatically
1. Press [Menu].
2. Use [Up/Down] to select <TX SETTING?>, then
3. Use [Up/Down] to select <4 AUTO REDIAL?>,
4. Use [Left/Right] to select <ON>, then press
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you dialed using the numeric buttons.
7. Press [Stop/Reset] to return to standby mode.
To cancel manual redialing, press [Stop/Reset], then [OK].
press [OK].
then press [OK].
[OK].
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■ Dialing Through a Switchboard
If your machine is connected to a PBX, register the [R] button so
you can easily access the outside line.
Registering the [R] Button
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Dialing using the [R] Button
1. Press [R] to access the outside line.
2. Use the numeric buttons to enter the fax
number.
Troubleshooting
Appendix
3
4
5
1. Press [Menu].
2. Use [Up/Down] to select <COMM.SETTING?>,
then press [OK].
3. Use [Up/Down] to select <2 PSTN/PBX?>, then
press [OK].
4. Use [Left/Right] to select <PBX>, then press
[OK].
5. Use the numeric buttons to enter the prefix
number (up to 20 digits), then press [OK].
Ex.
PRE-FIX NO.=1_
YES=OK
6. Press [Stop/Reset] to return to standby mode.
Ex.
=R123_
SUB= (TX=START)
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■ Switching Temporarily to Tone Dialing
If your machine to set for pulse dialing, use the procedure below
to switch to tone dialing to use information services (i.e., banks,
airline reservations, and hotel reservations).
Reports and Lists
Troubleshooting
Appendix
3
4
5
NOTE
To talk to the other party, you will need to connect the optional handset
or a telephone to the machine.
1. Press [Hook].
You can also lift the handset instead.
2. Use the numeric buttons to dial the required
information service.
3. When the recorded message of the
information service answers, press [ ] to
switch to tone dialing.
If you pressed [Hook] in step 1, you can pick up the handset if you
need to talk to the other party.
4. Use the numeric buttons to enter the numbers
requested by the information service.
5. When finished, press [Hook] to disconnect the
call.
– If you used the handset, hang up to disconnect the call.
– Tone dialing is canceled when you disconnect the call.
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2
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5
Receiving Features
You can set the receive mode that suits your needs. The
machine also provides the following receiving features:
memory reception, reception restriction, and remote
reception.
■ Setting the Receive Mode
For how to determine the right mode for you, see “Set the
Machine for Receiving Faxes,” in the Starter Guide.
1. Press [Menu].
2. Use [Up/Down] to select <RX SETTING?>, then
press [OK].
3. Use [Up/Down] to select <5 RX MODE?>, then
press [OK].
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5. Press [Stop/Reset] to return to standby mode.
FAX/TEL: Optional Settings
If required, change the optional settings as follows:
<SET RING START TIME>: Use the numeric buttons to enter
the duration (0 to 30 seconds) for which the machine listens for
the fax tone before it starts ringing. Press [OK].
<SET F/T RING TIME>: Use the numeric buttons to enter the
duration (10 to 45 seconds) of ringing. Press [OK].
<SET DEFAULT ACTION>: Use [Left/Right] to select the default
action the machine will take after the ringing ends, then press
[OK].
– <RECEIVE>: Tries to receive the document.
– <DISCONNECT>: Disconnects the call.
4. Use [Left/Right] to select the receive mode,
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then press [OK].
<FAX/TEL>: Switches between fax and voice calls automatically.
For optional settings, see “FAX/TEL: Optional Settings,” on p. 1-7.
<MANUAL>: You have to manually receive faxes.
<FAX ONLY>: Answers all calls as faxes and disconnects voice
calls.
<AnsMode>: Receives faxes automatically and records voice
messages.
For optional settings, see “AnsMode: Optional Settings,” on p. 1-8.
NOTE
– For <FAX/TEL> and <MANUAL>, make sure the optional
handset or an external telephone is connected to the machine.
– For <AnsMode>, make sure an answering machine is connected
to the machine.
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5
AnsMode: Optional Settings
If required, change the optional settings as follows:
<SET CHECK TAD TIME>: Use the numeric buttons to enter
the duration (10 to 30 seconds) for which the machine waits until
the connected answering machine takes the call. Press [OK].
<SET FAX DETECT TIME>: Use the numeric buttons to enter
the duration (10 to 70 seconds) for which the machine attempts
to detect the fax tone. Press [OK].
■ Memory Reception
The machine automatically receives faxes in memory when
printing is disabled under certain conditions (i.e., toner or paper
has run out). You can also set the machine to receive faxes in
memory during a certain time period of your choice, with
password protection if required.
1. Press [Menu].
2. Use [Up/Down] to select <RX SETTING?>, then
press [OK].
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5. Use the numeric buttons to enter the time (in
24-hour format) when memory reception
starts, then press [OK].
If you do not want to set the time, press [OK] without entering any
number and skip to step 7.
Ex.
ON TIME=2_:
6. Use the numeric buttons to enter the time (in
24-hour format) when memory reception ends,
then press [OK].
Ex.
OFF TIME=09:00
YES=OK
7. Use the numeric buttons to enter a four-digit
password, then press [OK].
If no password is required, press [OK] without entering any
number.
Ex.
PASSWORD=1234
YES=OK
3. Use [Up/Down] to select <1 MEMORY RX
4. Use [Left/Right] to select <ON>, then press
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8. Press [Stop/Reset] to return to standby mode.
MODE?>, then press [OK].
[OK].
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2
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4
Releasing Memory Reception
1. Press [Menu].
2. Use [Up/Down] to select <RX SETTING?>, then
press [OK].
3. Use [Up/Down] to select <1 MEMORY RX
MODE?>, then press [OK].
4. Use [Left/Right] to select <OFF>, then press
[OK].
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■ Reception Restriction
You can restrict incoming fax calls from only the numbers
registered in the machine for speed dialing. This can help
eliminate unsolicited calls.
NOTE
– The sender’s fax number must be registered in their machine and
must match the number registered in your machine for speed dialing.
– If you entered a pause or a space in the last four digits of a fax
number registered for speed dialing, you cannot receive calls from
that number.
1. Press [Menu].
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5. If required, use the numeric buttons to enter
the four-digit password, then press [OK].
If no password is required, skip to step 6.
Ex.
PASSWORD=1234
YES=OK
6. Press [Stop/Reset] to return to standby mode.
2. Use [Up/Down] to select <RX SETTING?>, then
press [OK].
3. Use [Up/Down] to select <7 RX
RESTRICTION?>, then press [OK].
4. Use [Left/Right] to select <ON>, then press
[OK].
5. Press [Stop/Reset] to return to standby mode.
■ Remote Reception
Remote reception allows you to use an external telephone
connected to the machine to receive faxes manually. This can
be useful when the machine is not nearby or being used by
someone else at the moment.
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Registering Remote Reception ID
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Receiving a Fax Remotely
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Follow this procedure if you want to change the default remote
reception ID of 25.
1. Press [Menu].
2. Use [Up/Down] to select <RX SETTING?>, then
press [OK].
3. Use [Up/Down] to select <8 REMOTE RX?>,
then press [OK].
4. Use [Left/Right] to select <ON>, then press
[OK].
5. Use the numeric buttons to enter a two-digit
remote reception ID (00 to 99), then press
[OK].
6. Press [Stop/Reset] to return to standby mode.
1. When you receive a call, pick up the
telephone.
2. Enter the two-digit remote reception ID on the
keypad to start reception.
3. When the reception is complete, hang up the
telephone.
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Additional Fax Modes
The machine provides the following additional fax modes:
broadcasting, timer sending, polling sending, polling
receiving, relay initiation, and canceling reservation.
■ Broadcasting
Broadcasting allows you to send the same document to multiple
recipients.
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■ Timer Sending
Timer sending allows you to start transmission at a specified
time. You can combine other fax features with timer sending.
1. Load a document.
2. Press [Add. Mode] twice.
Appendix
5
1. Load a document.
2. Press [Add. Mode] twice.
3. Use [Up/Down] to select <1 BROADCAST?>,
then press [OK].
4. Use the numeric buttons, one-touch speed
dialing button, coded speed dialing code, or
directory dialing to enter a recipient, then
press [OK].
If you enter recipients using the numeric buttons, you can set a
subaddress and/or password (up to 20 digits).
5. Repeat the previous step to enter all required
recipients (up to 131), then press [Start].
You can enter only up to 16 recipients if using the numeric buttons.
6. Press [Start] again to start transmission.
Press [OK] to view the entered recipients before pressing [Start].
3. Use [Up/Down] to select <2 TIMER TX?>, then
press [OK].
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1
2
3
4
5
4. Use the numeric buttons to enter the time of
transmission (in 24-hour format), then press
[OK].
Ex.
TIMER=20:00
YES=OK
5. Use the numeric buttons to enter a recipient,
or press [Add. Mode] to specify the fax feature
you want to start at the specified time.
buttons to enter the subaddress (up to 20
digits).
If no subaddress is required, skip to step 8.
Ex.
SUB=1234_
PWD= (TX=START)
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■ Polling Sending
Polling sending allows you to send a document in response to
the recipient machine’s request.
1. Load a document.
2. Press [Add. Mode] twice.
3. Use [Up/Down] to select <3 POLLING TX?>,
then press [OK].
7. If required, press [Down] and use the numeric
8. Press [Start] to scan the document for timer
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buttons to enter the password (up to 20 digits).
If no password is required, skip to step 8.
Ex.
PWD=5678_
(TX=START)
sending.
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2
4. Use [Left/Right] to select <SINGLE> or
<MULTI>, then press [OK].
<SINGLE>: The document will be deleted after it is sent to a
recipient.
<MULTI>: The document will be retained in memory until manually
deleted.
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■ Polling Receiving
Polling receiving allows you to retrieve documents stored in
remote machines for polling.
1. Press [Add. Mode] twice.
Troubleshooting
Appendix
3
4
5
5. Use the numeric buttons to enter the four-digit
subaddress, then press [OK].
If no subaddress is required, skip to step 7.
Ex.
SUBADDRESS=123_
6. Use the numeric buttons to enter the four-digit
password.
If no password is required, skip to step 7.
Ex.
PASSWORD=567_
7. Press [Start].
2. Use [Up/Down] to select <4 POLLING RX?>,
then press [OK].
3. Use the numeric buttons, one-touch speed
dialing button, coded speed dialing code, or
directory dialing to enter a recipient, then
press [OK].
You can set a subaddress and/or password (up to 20 digits). This
will override any subaddress and/or password registered in the
speed dialing buttons or codes specified.
4. Repeat the previous step to enter all required
recipients (up to 131), then press [Start].
You can enter only up to 16 recipients if using the numeric buttons.
5. Press [Start] again to start polling remote
documents.
Press [OK] to view the entered recipients before pressing [Start].
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2
■ Relay Initiation
Relay initiation allows you to send a document to a remote
machine (relay station), which in turn sends the document to
other destinations. How the document is handled after it
reaches the relay station depends on what function is registered
in the station’s subaddress.
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5. Use the numeric buttons to change or enter
the relay station’s subaddress (up to 20
digits), then press [OK].
Ex.
SUBADDRESS=123_
YES=OK
Troubleshooting
Appendix
3
4
5
1. Load a document.
2. Press [Add. Mode] twice.
3. Use [Up/Down] to select <5 RELAY
INITIATE?>, then press [OK].
4. Use the numeric buttons, one-touch speed
dialing button, coded speed dialing code, or
directory dialing to specify the relay station,
then press [OK].
6. Use the numeric buttons to change or enter
the password (up to 20 digits).
If no password is required, skip to step 7.
Ex.
PASSWORD=5678_
(TX=START)
7. Press [Start].
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■ Canceling Reservation
You can cancel sending jobs reserved in memory.
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
1. Press [Add. Mode] twice.
2. Use [Up/Down] to select <6 CANCEL
RESERV.?>, then press [OK].
3. Use [Up/Down] to select the job you want to
cancel, then press [OK].
<MEMORY>: Documents in memory
<TIMER>: Timer sending
<B-CAST>: Broadcasting
<POLL-TX>: Polling sending
<POLL-RX>: Polling receiving
<RELAY>: Relay initiation
Press [Right] to view the job.
4. Press [OK] to confirm canceling the job.
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Canceling Jobs
Cancel an ongoing job (sending, receiving, or copying) as
follows. To cancel sending jobs reserved in memory, see
“Canceling Reservation,” on p. 1-15.
Troubleshooting
Appendix
3
4
5
1. Press [Stop/Reset].
2. For sending or receiving jobs, press [OK] to
confirm canceling the job.
Press [Clear] if you do not want to cancel the job.
NOTE
– For sending or copying jobs, remove any unscanned documents
from the ADF.
– If you are in the copy standby mode and want to cancel a fax job,
press [Stop/Reset] to return to the fax mode first.
– You cannot use the machine to cancel printing jobs sent from a
computer. For how to cancel printing jobs sent from a computer,
see Chapter 2, “Printing,” in the Software Guide.
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2Status Monitor
Checking Job and Machine Status ........................................................ 2-2
Printing Reports and Lists ...................................... 2-3
Checking Print and Scan Counts............................ 2-3
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Checking Job and Machine Status
Status monitor allows you to view and print transmission
and reception results, print reports and lists, and check
print and scan counts.
Troubleshooting
Appendix
3
4
5
■ Checking and Printing Transmission/
Reception Results
1. Press [Status].
2. Use [Up/Down] to select <TX/RX RESULT?>,
then press [OK].
If no transmission/reception result is stored in memory, <NONE> is
displayed.
3. Use [Up/Down] to view the required
transmission/reception result.
The following items are displayed:
– Transaction number (60 down to 01, from the newest to the
oldest)
– Date and time
– Type of transaction (TX or RX)
– Recipient’s name or fax number
– Result of transaction (OK or NG)
4. If required, press [Start] to print the
transmission/reception result.
If you do not need to print the result, press [Stop/Reset] to return to
standby mode.
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1
2
■ Printing Reports and Lists
For information on each report or list, see “Summary of Reports
and Lists,” on p. 3-2.
1. Press [Status].
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■ Checking Print and Scan Counts
1. Press [Status].
2. Use [Up/Down] to select <COUNTER?>, then
press [OK].
Troubleshooting
Appendix
3
4
5
2. Use [Up/Down] to select <PRINT REPORT?>,
then press [OK].
3. Use [Up/Down] to select the required report or
list, then press [OK].
<TX RESULT REPORT?>: Transmission Result Report
<RX RESULT REPORT?>: Reception Result Report
<ACTIVITY REPORT?>: Activity Report
<MEMORY DATA LIST?>: Memory Data List
<MEMORY IMAGE PRINT?>: Memory Image Print
<1-TOUCH LIST?>: One-Touch Speed Dialing List
<CODED DIAL LIST?>: Coded Speed Dialing List
<GROUP DIAL LIST?>: Group Dialing List
<MACHINE STATUS?>: Machine Status List
If no relevant data is stored in memory, <NONE> is displayed.
3. Use [Up/Down] to view the print or scan
counts (up to 65534 pages).
4. When finished, press [OK].
5. Press [Stop/Reset] to return to standby mode.
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3Reports and Lists
Summary of Reports and Lists .............................................................. 3-2
<ON>: Printed out automatically after each transmission.
<ON (ERROR)>: Printed out automatically only when an error
occurs.
<OFF>: Not printed out automatically.
● DESTINATION STATION: Name and number of recipient
● DATE: Date of transaction
● TIME: Time of transaction
● PAGE: Number of pages sent
● DURATION: Amount of time taken for a transaction
● MODE: Mode of transaction (G3 or ECM)
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● RESULT: Result of transaction
– OK: Transmission successful
– NG: Transmission failed
– STOP: Transmission manually canceled before completion
– MEM.FULL: Memory became full during transmission
– JAM: Document jam occurred
– NO ANSWER: Call not answered
● Error code: For descriptions of error codes, see
Chapter 9, “Troubleshooting,” in the Basic Guide.
■ RX RESULT REPORT
1. Press [Menu].
2. Use [Up/Down] to select <REPORTING
SETTING?>, then press [OK].
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Report Items
The following items are displayed in a Reception Result Report:
● DURATION: Amount of time taken for a transaction
● MODE: Mode of transaction (G3 or ECM)
3. Use [Up/Down] to select <3 RX RESULT
4. Use [Left/Right] to select <ON>, <ON
5. Press [Stop/Reset] to return to standby mode.
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REPORT?>, then press [OK].
(ERROR)>, or <OFF>, then press [OK].
<ON>: Printed out automatically after each reception.
<ON (ERROR)>: Printed out automatically only when an error
occurs.
<OFF>: Not printed out automatically.
● RESULT: Result of transaction
– OK: Reception successful
– NG: Reception failed
– STOP: Reception manually canceled before completion
– MEM.FULL: Memory became full during reception
● Error code: For descriptions of error codes, see
Chapter 9, “Troubleshooting,” in the Basic Guide.
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■ ACTIVITY REPORT
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Report Items
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
1. Press [Menu].
2. Use [Up/Down] to select <REPORTING
SETTING?>, then press [OK].
3. Use [Up/Down] to select <1 ACTIVITY
REPORT?>, then press [OK].
4. Use [Left/Right] to select <ON> or <OFF>, then
press [OK].
<ON>: Printed out automatically.
<OFF>: Not printed out automatically.
5. Press [Stop/Reset] to return to standby mode.
The following items are displayed in an Activity Report:
● NO.: Transaction number (01 to 60)
● SESSION: Session number
● DATE: Date of transaction
● TIME: Time of transaction
● TX/RX: Type of transaction (transmission or reception)
● DESTINATION STATION: Name and number of recipient
● PAGE: Number of pages sent or received
● DURATION: Amount of time taken for a transaction
● MODE: Mode of transaction (G3 or ECM)
● RESULT: Result of transaction (OK or NG)
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2
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4Troubleshooting
General Problems.................................................................................... 4-2
Troubleshooting
Appendix
3
4
5
Paper Feeding Problems......................................................................... 4-3
ACheck that the power cord is securely plugged into
the machine and into the wall outlet. If the machine
is plugged into a power strip, make sure the power
strip is plugged in and turned on.
QIs the power cord supplying power?
AUse a different power cord, or test the cord for
continuity using a voltmeter.
Nothing appears in the LCD.
QIs the power cord plugged in securely?
AUnplug the machine and wait for five seconds, then
plug it back in. If the LCD still remains blank,
contact your local authorized Canon dealer or the
Canon help line.
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Paper Feeding Problems
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Paper does not feed properly.
QDoes the machine contain too many sheets?
AMake sure you load the correct quantity. (See
Chapter 3, “Print Media,” in the Basic Guide.)
QIs the paper loaded correctly?
AMake sure the paper is correctly loaded. (See
“Load Paper,” in the Starter Guide.)
Multiple sheets feed together into the machine.
QIs the paper loaded correctly?
AMake sure the paper is correctly loaded. (See
“Load Paper,” in the Starter Guide.)
QDoes the machine contain too many sheets?
AMake sure you load the correct quantity. (See
Chapter 3, “Print Media,” in the Basic Guide.)
AMake sure you load paper that meets the
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)
ALet the paper run out before refilling the machine.
Avoid mixing new stock with paper already loaded.
Repeated paper jams occur.
QIs the correct type of paper loaded in the
machine?
AMake sure you load paper that meets the
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)
QAre different types of paper loaded in the
ALoad only one type of paper.
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machine?
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2
3
4
5
Faxing Problems
■ Sending Problems
Cannot send a fax.
QIs the machine set for the correct telephone line
type?
AMake sure the machine is set for the correct
telephone line type. (See “Set the Telephone Line
Type,” in the Starter Guide.)
QIs the document loaded correctly?
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QIs the recipient’s machine out of paper?
AAsk the recipient to make sure that paper is loaded
in their machine.
QAre there other documents being sent from
memory?
AAllow time for the documents to finish sending.
AMake sure the document is correctly loaded. (See
AMake sure the cartridge cover is fully closed.
QIs the one-touch speed dialing button or coded
ACheck that the speed dialing settings are
Q
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ACheck that you have the correct number.
Chapter 2, “Document Handling,” in the Basic
Guide.)
speed dialing code you entered registered
correctly?
registered correctly. (See Chapter 4, “Sending
Faxes,” in the Basic Guide.)
Did you dial a correct number?
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QHas an error occurred during transmission?
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Faxes sent from the machine are spotted or dirty.
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
ACheck the LCD for an error message. (See
Chapter 9, “Troubleshooting,” in the Basic Guide.)
APrint an Activity Report and check for an error.
(See “Printing Reports and Lists,” on p. 2-3.)
QIs the telephone line working properly?
AMake sure there is a dial tone when you press
[Hook] or when you lift the handset of any external
device connected to the machine. If there is no dial
tone, contact your local telephone company.
QIs the recipient’s machine a G3 fax machine?
AMake sure the recipient’s machine is compatible
with your machine.
QIs the subaddress and/or password correct?
AIf you registered a subaddress/password under a
speed dialing button or code, make sure it matches
the recipient’s settings.
QIs the recipient’s machine working properly?
ACheck the machine by making a copy. If the copy is
clear, the problem may be in the recipient’s
machine. If the copy is spotted or dirty, clean the
scanner components. (See Chapter 8,
“Maintenance,” in the Basic Guide.)
QIs the document loaded correctly?
AMake sure the document is correctly loaded. (See
Chapter 2, “Document Handling,” in the Basic
Guide.)
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Cannot send using Error Correction Mode (ECM).
TOP
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QHas an error occurred during reception?
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
QDoes the recipient’s fax machine support ECM?
AIf this is the case, the document is sent without
ECM.
Errors occur frequently while sending.
QAre the telephone lines in poor condition, or do
you have a bad connection?
ACheck if there is a device nearby that interferes
with signal transmission (i.e., microwave oven).
■ Receiving Problems
Cannot receive a fax automatically.
QIs the machine set to receive automatically?
AFor the machine to receive faxes automatically, the
receive mode must be set to <FAX/TEL>, <FAX
ONLY>, or <AnsMode>. If you have set
<AnsMode>, confirm that an answering machine is
connected to the machine and that it is turned on
with an outgoing message properly recorded. (See
“Setting the Receive Mode,” on p. 1-7.)
ACheck the LCD for an error message. (See
Chapter 9, “Troubleshooting,” in the Basic Guide.)
APrint an Activity Report and check for an error.
(See “Printing Reports and Lists,” on p. 2-3.)
QIs paper loaded in the machine?
AMake sure paper is loaded in the machine. (See
“Load Paper,” in the Starter Guide.)
QIs the telephone cable connected properly?
AMake sure the cable is connected properly. (See
“Connect Telephone Cables and Install Handset,”
in the Starter Guide.)
QIs a document stored in memory, leaving little
APrint, send, or delete any documents stored in
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or no memory available?
memory.
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No automatic switching between telephone and fax calls.
TOP
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QIs paper loaded in the machine?
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
QIs the machine set to switch automatically
between telephone and fax calls?
AFor the machine to switch between fax and
telephone calls automatically, the receive mode
must be set to <FAX/TEL> or <AnsMode>. If you
have set <AnsMode>, confirm that an answering
machine is connected to the machine and that it is
turned on with an outgoing message properly
recorded. (See “Setting the Receive Mode,” on
p. 1-7.)
QIs a document stored in memory, leaving little
or no memory available?
APrint, send, or delete any documents stored in
memory.
QHas an error occurred during reception?
ACheck the LCD for an error message. (See
Chapter 9, “Troubleshooting,” in the Basic Guide.)
AMake sure paper is loaded in the machine. (See
“Load Paper,” in the Starter Guide.)
QCan the sender’s fax machine send the CNG
signal, which tells your machine that the
incoming call is a fax call?
ASome fax machines cannot send this signal. In
such cases, receive the fax manually.
APrint an Activity Report and check for an error.
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(See “Printing Reports and Lists,” on p. 2-3.)
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Cannot receive a document manually.
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Faxes do not print.
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
QHave you disconnected the call by pressing
[Start] or dialing the remote reception ID after
hanging up?
AAlways press [Start] or dial the remote reception ID
before hanging up. Otherwise you will disconnect
the call.
Print quality is poor.
QIs the correct type of paper loaded in the
machine?
AMake sure you load paper that meets the
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)
QIs the sender’s fax machine functioning
properly?
AContact the other party and have them check that
the scanning components of their machine are
clean.
QHave you removed the plastic seal from the
toner cartridge?
AMake sure you remove the seal from the cartridge.
(See “Install Cartridge,” in the Starter Guide.)
QIs the toner cartridge installed properly?
AMake sure the toner cartridge is installed properly.
(See “Install Cartridge,” in the Starter Guide.)
QIs the cartridge out of toner?
AReplace the toner cartridge. (See Chapter 8,
“Maintenance,” in the Basic Guide.)
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Received faxes print blotched or unevenly.
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Errors occur frequently while receiving.
Status Monitor
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
QAre the telephone lines in poor condition, or do
you have a bad connection?
AError Correction Mode (ECM) should eliminate
such problems. However, if the telephone lines are
in poor condition, you may have to try again.
QIs the sender’s fax machine functioning
properly?
AAsk the other party to check that the scanning
components of their fax machine are clean.
QIs toner low or unevenly distributed?
ARedistribute the toner inside the toner cartridge. If
the problem persists, replace the toner cartridge.
(See Chapter 8, “Maintenance,” in the Basic
Guide.)
Cannot receive using Error Correction Mode (ECM).
QAre the telephone lines in poor condition, or do
you have a bad connection?
ACheck if there is a device nearby that interferes
with signal reception (i.e., microwave oven).
QIs the sender’s fax machine functioning
properly?
AAsk the other party to check that their fax machine
is functioning properly.
QDoes the sender’s fax machine support ECM?
AIf this is the case, the document is received without
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ECM.
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Copying Problems
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Cannot make copies.
QHave you removed the plastic seal from the
toner cartridge?
AMake sure you remove the seal from the cartridge.
(See “Install Cartridge,” in the Starter Guide.)
QIs the toner cartridge installed properly?
AMake sure the toner cartridge is installed properly.
(See “Install Cartridge,” in the Starter Guide.)
QIs the document loaded correctly?
AMake sure the document is correctly loaded. (See
Chapter 2, “Document Handling,” in the Basic
Guide.)
AMake sure the cartridge cover is fully closed.
QDoes the document meet the requirements for
the machine?
<Fax Err> or <Comm. Err> appears in the LCD when making
copies.
QHas an error occurred during transmission or
reception?
AChange to the fax mode and check the LCD for an
error message. (See Chapter 9, “Troubleshooting,”
in the Basic Guide.)
QIs the machine’s memory full?
AChange to the fax mode and check if the memory
is not full.
AMake sure you load documents that meet the
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requirements for use. (See Chapter 2, “Document
Handling,” in the Basic Guide.)
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Telephone Problems
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Cannot dial.
QIs the telephone cable connected properly?
AMake sure the cable is connected properly. (See
“Connect Telephone Cables and Install Handset,”
in the Starter Guide.)
QIs the power cord plugged in securely?
ACheck that the power cord is securely plugged into
the machine and into the wall outlet. If the machine
is plugged into a power strip, make sure the power
strip is plugged in and turned on.
QIs the machine set for the correct telephone line
type?
AMake sure the machine is set for the correct
telephone line type. (See “Set the Telephone Line
Type,” in the Starter Guide.)
Handset or telephone disconnects while you are talking.
QIs the telephone cable connected properly?
AMake sure the cable is connected properly. (See
“Connect Telephone Cables and Install Handset,”
in the Starter Guide.)
QIs the power cord plugged in securely?
ACheck that the power cord is securely plugged into
the machine and into the wall outlet. If the machine
is plugged into a power strip, make sure the power
strip is plugged in and turned on.
QIs the optional handset or telephone cable
defective?
AUse another cord.
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Printing Problems
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
Nothing prints.
QIs the power cord plugged in securely?
ACheck that the power cord is securely plugged into
the machine and into the wall outlet. If the machine
is plugged into a power strip, make sure the power
strip is plugged in and turned on.
QHave you removed the plastic seal from the
toner cartridge?
AMake sure you remove the seal from the cartridge.
(See “Install Cartridge,” in the Starter Guide.)
QIs the cartridge out of toner?
AReplace the toner cartridge. (See Chapter 8,
“Maintenance,” in the Basic Guide.)
Printout does not match paper size.
Printout is skewed.
QIs the paper loaded correctly?
AMake sure the paper is correctly loaded in the
machine. (See “Load Paper,” in the Starter Guide.)
AMake sure the paper delivery slot is free of
obstructions.
QDoes the size of paper loaded in the machine
ALoad the correct-size paper or change the paper
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match the paper size setting?
size setting. (See Chapter 3, “Print Media,” in the
Basic Guide.)
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2
3
4
5
Paper jams occur.
QIs the correct type of paper loaded in the
machine?
AMake sure you load paper that meets the
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)
Printout is not clear.
QIs the copy density adjusted properly?
AAdjust the density properly. (See Chapter 6,
“Copying,” in the Basic Guide.)
QIs the toner cartridge installed properly?
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QAre you printing on the wrong side of the
paper?
ASome papers have a “right” side for printing. If the
print quality is not as clear as you think it should be,
try printing on the other side of the paper.
Printout has vertical white streaks.
QIs toner low or unevenly distributed?
ARedistribute the toner inside the cartridge. If the
problem persists, replace the cartridge. (See
Chapter 8, “Maintenance,” in the Basic Guide.)
AMake sure the toner cartridge is installed properly.
QIs toner low or unevenly distributed?
ARedistribute the toner inside the cartridge. If the
QIs the correct type of paper loaded in the
AMake sure you load paper that meets the
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(See “Install Cartridge,” in the Starter Guide.)
problem persists, replace the cartridge. (See
Chapter 8, “Maintenance,” in the Basic Guide.)
machine?
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)
Index ......................................................................................................... 5-9
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Glossary
Reports and Lists
Troubleshooting
Appendix
2
3
4
5
A
AC
Alternating current. The type of electrical current available from a
wall outlet.
Activity Report
A journal of the machine’s fax transactions, both sent and
received.
Automatic Document Feeder (ADF)
The device included in the machine that feeds the document
being faxed or copied into the machine.
Automatic redialing
When the receiving fax machine is busy or does not answer, or
when an error occurs while sending, the machine waits a
specified time and then automatically redials the number. If the
receiving fax is still busy or does not answer, the machine waits
the specified time and dials again.
B
bps
Bits per second. Refers to the speed with which a fax machine
sends and receives data.
Broadcasting
Transmitting documents to more than one location (through the
machine’s memory).
C
CNG
Calling Tone. This is a signal sent by fax machines to identify the
call as an incoming document. When the receiving fax detects
this signal, it automatically starts to receive the fax transmission.
The majority of fax machines in use today can send and detect
CNG signals.
Coded Speed Dialing
An automatic dialing method that allows you to dial a fax or
telephone number by pressing [Coded Dial] and a three-digit
code using the numeric buttons.
Cursor
The underline symbol you see on the LCD display when you
register numbers and names in the machine.
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5
D
Dialing methods
Ways of pressing one or more buttons to access a number to
connect to an outside party or fax machine.
Dialing methods include one-touch speed dialing, coded speed
dialing, group dialing, directory dialing, redialing, and regular
dialing with the numeric buttons.
Document
The sheet of paper containing the data that you send to, or
receive from a machine.
dpi
Dots per inch. A machine of measurement for indicating a
machine’s resolution.
DRAM
Memory that is used for temporary storage of information such
as: documents you want to print, scanned and received
documents, and downloaded fonts.
Dual access (Multitasking)
Enables the machine to receive a fax, even if it is copying or
printing a document. Also enables you to load other faxes into
memory, make copies, print out reports, print documents or
register information while the machine sends a fax from memory.
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F
FAX/TEL switching
This option allows you to set the machine to automatically detect
whether a call is from a fax or telephone. If the call is from another
fax, the transmission is automatically received. If the call is from a
telephone, the machine rings to let you know, so you can pick up
the handset. With this feature, one telephone line can be shared
by both the telephone and the fax.
FINE
The resolution setting for documents with very small characters
and lines.
E
ECM
Extension
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Error Correction Mode. The ability of your machine to reduce
system and line errors when sending or receiving from another
fax with ECM capability. ECM is most effective in areas where the
telephone lines are in poor condition or there is frequent
interference on the line.
A telephone connected to the machine that is used in place of the
handset. You can use the extension telephone to activate
incoming reception of documents manually.
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2
3
4
5
G
G3, Group 3 fax machine
Defined by CCITT/ITU-T. Uses encoding schemes to transmit
image data while reducing the amount of data that needs to be
transmitted, thus reducing transmission time. G3 fax machines
can transmit one page in less than one minute. Encoding
schemes for G3 fax machines are Modified Huffman (MH),
Modified READ (MR), and Modified Modified READ (MMR).
Grayscale
Representing color in black and white as a result of different
intensities of color. Different colors and intensities of colors
appear as different shades of gray.
Group Dialing
A dialing method that enables you to dial multiple one-touch
speed dialing or coded speed dialing numbers together as a
group. This means that you can press just one button to enter
numbers when sending the same document to many
destinations.
H
Halftone
Using this method, the machine produces shades of gray by
mapping dots to be printed.
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I
Interface
The connection between two devices that makes it possible for
them to communicate with each other. The machine features a
USB interface, which makes it compatible with IBM and similar
personal computers.
Interface cable
The cable used to create the interface between a printer and a
computer.
Interface port
The machine comes with one USB port, located on the back of
the machine. You attach the cable that connects your computer
and machine to this port.
ITU-T
A committee created to set international standards for
telecommunications.
J
Jack
The telephone receptacles on your wall or on your machine used
to connect the machine to the telephone line, answering machine,
handset, or telephone.
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2
3
4
5
M
Manual receiving
A method of receiving faxes in which you answer all incoming
calls using the optional handset. If you hear a slow beep it
indicates an incoming fax transmission from another machine.
Just press [Start] to receive the incoming fax.
Manual redialing
When you use regular dialing, you can redial a number manually
simply by pressing [Redial/Pause] on the operation panel. The
last number called is the number redialed.
Memory sending
Scans a document into memory before the machine dials the
number(s) and sends it. This method allows you to retrieve your
original document immediately after scanning.
Modem
A device that converts (MOdulates) digital data for transmission
over telephone lines. At the receiving end, this device converts
the modulated data (DEModulates) to digital format that the
computer understands.
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O
One-Touch Speed Dialing
An automatic dialing method that allows you to dial a fax or
telephone number by pressing a single one-touch speed dial
button.
One-Touch Speed Dial buttons
The numbered buttons on the operation panel that may be
registered as single or a group of fax numbers. Once a number or
group is registered, you press one button to dial the entire
number or group.
N
Noise
Numeric buttons
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A term applied to a variety of problems that impair the operation
of telephone lines used for faxing.
The round, numbered buttons on the operation panel marked the
same as a standard telephone keypad.
Press them to perform regular dialing. You also use the numeric
buttons to enter numbers and letters when you register and
names, and for entering coded speed dialing codes.
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2
3
4
5
P
Paper feed
Refers to guiding a sheet of paper into the machine’s paper path.
Paper feeder
The device in the machine that feeds recording media into the
machine for printing copied or faxed documents.
Pause
A timing entry required for registering certain long distance
numbers and for dialing out through some telephone systems or
switchboards. Pressing [Redial/Pause] enters a pause between
digits of a telephone number.
PHOTO
The document setting you use for sending or copying documents
with intermediate tones, such as photographs.
Polling
One fax machine requesting another to send a document. The
receiving party calls the fax machine holding the document to be
sent, and requests that it be sent.
Printable area
The area of a sheet of paper on which a printer can reproduce
text or graphics (the printing area is smaller than the paper).
Pulse
See Rotary pulse.
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Redialing-manual
See Manual redialing.
Registering
A process by which you place fax or telephone numbers and
names in the machine’s memory for automatic dialing so that you
can save time dialing frequently called destinations.
Regular dialing
Pressing the individual numeric buttons to dial a fax or telephone
number.
Remote reception ID
The two-digit code that enables you to manually activate fax
reception using a telephone that is connected to the machine.
Remote reception
Activating fax reception by answering a telephone that is
connected to the machine, but that is not located near the
machine. You need to dial a remote receiving ID number to start
remote reception.
Report
A document printed by the machine and containing information
about the faxes it has sent or received.
R
Receiving
Reception
Redialing-automatic
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Receiving transmission is also defined as RX or Reception. The
machine can be customized to receive fax documents in several
ways.
See Receiving.
See Automatic redialing.
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Appendix
1
2
3
4
5
Resolution
The density of dots for any given output device. Expressed in
terms of dots per inch (dpi). Low resolution causes font
characters and graphics to have a jagged appearance. Higher
resolution means smoother curves and angles as well as a better
match to traditional typeface designs. Resolution values are
represented by horizontal data and vertical data, for example,
600 × 600 dpi.
Rotary pulse
A telephone dialing system where a dial is rotated to send pulses
to the telephone switching system. When you pulse dial, you hear
clicks. When you touch-tone dial, the most common dialing
system, you hear tones. Rotary pulse dialing requires certain
setting adjustments.
RX
See Receiving.
S
Scanning contrast
A setting that darkens or lightens the scanning of documents.
Sender ID
Information printed at the top of a fax (also called TTI or Transmit
Terminal ID), such as the date and time the fax was sent and the
sender’s fax number.
Sending
A fax document that has been scanned by a fax machine and
sent over telephone lines, in the form of electrical pulses, to
another fax machine. Also called TX or Transmit.
Sending speed
The rate at which faxes are transmitted through the phone line.
See also bps (bits per seconds).
Session number
A unique number assigned to each fax document sent or received
by the machine and used to identify that particular fax document.
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Speed dialing
Dialing fax or telephone numbers by pressing a few buttons. To
use automatic dialing, you must register the numbers in the
machine’s memory. See also One-Touch Speed Dialing, Coded
Speed Dialing, and Group Dialing.
STD
A document setting for sending normal typewritten or printed
documents containing only text and no drawings, photographs, or
illustrations.
Standby
The mode in which the machine is on and ready to use.
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5-7
Page 55
Advanced Fax
Features
Status Monitor
Reports and Lists
Troubleshooting
Appendix
1
2
3
4
5
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T
Timer sending
The ability to send a document at a preset time in the future. You
do not have to be in your office to use timer sending to one or
more destinations.
Tone
A button that allows you to temporarily switch to touch-tone from
pulse dialing. In some countries, on-line data services may
require that you use tone dialing.
Tone/pulse setting
The ability to set the machine to match the telephone dialing
system your telephone line uses: touch-tone or rotary pulse.
Toner
A black, resin coated powder contained in the toner cartridge.
The machine applies the toner to the surface of the
photosensitive drum inside the machine via an
electrophotographic mechanism.
Toner saver
The feature that extends cartridge life by reducing toner
consumption rate at a slight decrease in print quality.
Transmit
See Sending.
TX
See Sending.
U
UHQ ™ (Ultra High Quality)
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An exclusive Canon digital image processing system that
incorporates 64 shades of gray along with a special edge
enhancement feature which ensures that text and photos are
transmitted with ultimate clarity.