!CAUTION Before using this product, read carefully these instructions for correct operation.
Keep the User's Guide in a secure place for future reference.
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview ................................................................................................................................. 7
Load and Print Using the Paper Tray ................................................................................................. 22
Load and Print Using the Multi‑purpose Tray (MP Tray) .................................................................... 26
Load and Print Paper in the Manual Feed Slot .................................................................................. 36
Paper Settings.............................................................................................................................................. 43
Change the Paper Size and Paper Type............................................................................................ 44
Select the Tray to Be Used For Printing............................................................................................. 45
Change the Check Paper Size Setting............................................................................................... 46
Load Documents in the Automatic Document Feeder (ADF) ............................................................. 49
Load Documents on the Scanner Glass............................................................................................. 51
Unscannable and Unprintable Areas ........................................................................................................... 52
Using Special Paper..................................................................................................................................... 53
Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 77
Cancel a Print Job........................................................................................................................................78
i
Home > Table of Contents
Test Print ...................................................................................................................................................... 79
Copy a Document ...................................................................................................................................... 172
Enlarge or Reduce Copied Images ............................................................................................................ 174
Make N in 1 Copies Using the Page Layout Feature ................................................................................. 175
Copy an ID Card ........................................................................................................................................ 177
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 178
Send a Fax.................................................................................................................................................183
Send a Fax ....................................................................................................................................... 184
Send a 2-sided Fax from the ADF.................................................................................................... 186
Send a Fax Manually........................................................................................................................ 187
Send a Fax at the End of a Conversation ........................................................................................ 188
Set the Fax Logic (Sending and Receiving Sequence).................................................................... 189
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 190
Send a Fax at a Specified Time (Delayed Fax)................................................................................ 192
Cancel a Fax in Progress ................................................................................................................. 193
Check and Cancel a Pending Fax.................................................................................................... 194
Receive a Fax ............................................................................................................................................ 196
Store Fax Numbers .......................................................................................................................... 211
Set up Groups for Broadcasting ....................................................................................................... 215
Combine Address Book Numbers ................................................................................................... 219
Telephone Services and External Devices................................................................................................. 220
Caller ID ........................................................................................................................................... 221
External and Extension Telephones ................................................................................................. 223
Document is Jammed in the Top of the ADF Unit ............................................................................ 396
Document is Jammed under the Document Cover .......................................................................... 397
Remove Small Scraps of Paper Jammed in the ADF ...................................................................... 398
Paper Jams ................................................................................................................................................ 399
Paper is Jammed in the MP tray ...................................................................................................... 400
Paper is Jammed in the Manual Feed Slot ...................................................................................... 401
Paper is Jammed in the Paper Tray................................................................................................. 402
Paper is Jammed in the Output Paper Tray ..................................................................................... 404
Paper is Jammed in the Back of the Machine .................................................................................. 405
Paper is Jammed Inside the Machine .............................................................................................. 407
Paper is Jammed underneath the Paper Tray.................................................................................. 409
Improve the Print Quality............................................................................................................................ 414
Telephone and Fax Problems ....................................................................................................................420
Set Dial Tone Detection....................................................................................................................423
Set Telephone Line Compatibility for Interference and VoIP Systems ............................................. 424
Other Problems .......................................................................................................................................... 436
Check the Machine Information ................................................................................................................. 438
Reset Your Brother Machine ...................................................................................................................... 439
Replace the Toner Cartridge ............................................................................................................ 444
Replace the Drum Unit ..................................................................................................................... 448
Replace the Belt Unit........................................................................................................................ 453
Replace the Waste Toner Box..........................................................................................................457
Clean the Machine ..................................................................................................................................... 462
Clean the Scanner............................................................................................................................ 464
Clean the LED Heads....................................................................................................................... 465
Clean the Touchscreen LCD ............................................................................................................ 466
Clean the Corona Wires ................................................................................................................... 467
Clean the Drum Unit......................................................................................................................... 470
Clean the Paper Pick-up Rollers ...................................................................................................... 475
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Courier New font identifies messages shown on the machine's LCD.
Related Information
• Before You Use Your Brother Machine
2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, SharePoint, Internet Explorer, PowerPoint, Excel and OneNote are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, macOS, Safari, AirPrint, the AirPrint logo, iPad, iPhone and iPod touch are trademarks of
Apple Inc., registered in the United States and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Chrome, Chrome OS and Google Play are trademarks of Google LLC. Use of these
trademarks is subject to Google Permissions.
Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the
United States and other countries. Unauthorised use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. is under license.
WordPerfect is a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the United States
and/or other countries.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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3
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
•Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.12.x. Screens on
your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•This documentation is both for MFC and DCP models.
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• Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Control Panel Overview
• Touchscreen LCD Overview
• How to Navigate the Touchscreen LCD
• Settings Screen Overview
• Set the Main Home Screen
• Access Brother Utilities (Windows)
5
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the Brother software and drivers.
•For USB or network cable users: Make sure the interface cable is physically secure.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
DCP models do not support the fax feature.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows Firewall and you installed the drivers
using the steps in the installer, the necessary firewall settings have been already set. If you are using any other
personal firewall software, see the User's Guide for your software or contact the software manufacturer.
Related Information
• Introduction to Your Brother Machine
6
Home > Introduction to Your Brother Machine > Control Panel Overview
4123
5
Control Panel Overview
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
2. Menu Buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Main Home screen.
(Cancel)
Press to cancel an operation.
3. Dial Pad (Numerical buttons)
Press the Numerical buttons to dial telephone or fax numbers and to enter the number of copies.
4. LED Power Indicator
The LED lights up depending on the machine’s power status.
5.
Power On/Off
•Turn the machine on by pressing
•Turn the machine off by pressing and holding down . The LCD displays [Shutting Down] for a few
seconds before going off. If you have an external telephone or TAD connected, it is always available.
.
7
Near Field Communication (NFC) (MFC-9350CDW)
If your Android™ device supports the NFC feature, you can print from your device or scan documents to
your device by touching it to the NFC symbol.
Related Information
• Introduction to Your Brother Machine
8
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
You can select from two types of screens to set as the Main Home screen: Home screens and Shortcuts
screens. When a Home screen is displayed, swipe left or right or press d or c to display the other Home screens.
The Main Home screen displays the machine's status when the machine is idle. When displayed, this screen
indicates that your machine is ready for the next command.
The available features vary depending on your model.
Home screen: Screen 1
The Home screens provide access to features, such as Fax, Copy, and Scan.
Home screen: Screen 2
Shortcuts screen
Create Shortcuts for frequently-used operations, such as sending a fax, making a copy, and scanning.
Three Shortcuts tabs are available with six Shortcuts on each Shortcuts tab. A total of 18 Shortcuts are
available.
9
1. Date & Time
Displays the date and time set on the machine.
2. Modes
•
•
•
•[Secure Print]
•[USB]
•[2 in 1 ID Copy]
3.
Displays the remaining toner life. Press to access the [Toner] menu.
4.(Settings)
[Fax]
Press to access Fax mode.
[Copy]
Press to access Copy mode.
[Scan]
Press to access Scan mode.
Press to access the [Secure Print] option.
Press to access the USB menu and select [Scan to USB] or [Direct Print] options.
Press to access the 2 in 1 ID Copy option.
(Toner)
Press to access the [Settings] menu.
If Setting Lock has been turned on, a lock icon appears on the LCD. You must unlock the machine to
change settings.
10
5. Wired LAN Status or Wireless Status
0Max
•Wired Network Models:
(Wired LAN Status)
Press to configure the Wired LAN settings.
The icon displays the current wired network status.
Network cable is connected
No cable connection
•Wireless Network Models:
or (Wireless Status)
Press to configure wireless settings.
If you are using a wireless connection, a four-level indicator displays the current wireless signal strength.
Wireless LAN Disabled
6. Receive Mode
Displays the current Receive Mode. Press to access the [Receive Mode] menu.
7.[Shortcuts]
Press to access the [Shortcuts] screen.
8.(Home screen)
Press to access the Home screens.
New Fax (MFC models)
When [Fax Preview] is set to [On], the number of new faxes you received into the memory appears at the
top of the screen.
11
Warning icon
The warning icon appears when there is an error or maintenance message. Press the message area to
view it, and then press to return to the Main Home screen.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
Related Information
• Introduction to Your Brother Machine
12
Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD
How to Navigate the Touchscreen LCD
Press your finger on the LCD to operate it. To display and access all the options, swipe left, right, up, down or
press dc or ab on the LCD to scroll through them.
The following steps explain how to change a machine setting. In this example, the LCD Backlight setting is
changed from [Light] to [Med].
IMPORTANT
DO NOT press the LCD with a sharp object, such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
1. Press [Settings].
2. Press [All Settings].
3. Swipe up or down or press a or b to display the [General Setup] option, and then press [GeneralSetup].
4. Swipe up or down or press a or b to display the [LCD Settings] option, and then press [LCDSettings].
5. Press [Backlight].
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6. Press [Med].
7. Press .
Related Information
• Introduction to Your Brother Machine
14
Home > Introduction to Your Brother Machine > Settings Screen Overview
Settings Screen Overview
Press to view the current machine status on the LCD.
Use the Settings menu to access all of your Brother machine's settings.
The available features vary depending on your model.
1. Toner
•Displays the remaining toner life.
•Press to access the [Toner] menu.
2. Network
•Press to set up a network connection.
•A four level indicator on the screen displays the current wireless signal strength if you are using a wireless
connection.
3. Date & Time
Displays the date and time set on the machine.
Press to access the [Date & Time] menu.
4. Screen Settings
Press to access the [Screen Settings] menu.
5. All Settings
Press to access a menu of all machine settings.
6. Tray Setting
Press to access the [Tray Setting] menu.
7. Eco Mode
Press to access the [Eco Mode] menu.
Related Information
• Introduction to Your Brother Machine
15
Home > Introduction to Your Brother Machine > Set the Main Home Screen
Set the Main Home Screen
You can change the LCD to display a specific Home screen or Shortcut screen.
When the machine is idle or you press , the touchscreen will return to the screen you set.
1. Press
2. Swipe up or down or press a or b to display the screen settings, and then press the setting you want.
3. Press .
The machine will go to your chosen screen.
[Settings] > [Screen Settings] > [Main Home Screen].
Related Information
• Introduction to Your Brother Machine
16
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows)
Access Brother Utilities (Windows)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•(Windows 7)
Click
•(Windows 8)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•(Windows 8.1)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows 10)
Click
2. Select your machine (where XXXX is the name of your model).
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if you are using a touch-
3. Choose the operation you want to use.
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Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows)
18
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows) > Uninstall the Brother
Software and Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows)
1. Do one of the following:
•(Windows 7)
Click
•(Windows 8)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•(Windows 8.1)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows 10)
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
(Start) > All Programs > Brother > Brother Utilities.
(if you are using a touch-
> Brother > Brother Utilities.
Related Information
• Access Brother Utilities (Windows)
19
Home > Paper Handling
Paper Handling
• Load Paper
• Paper Settings
• Recommended Print Media
• Load Documents
• Unscannable and Unprintable Areas
• Using Special Paper
20
Home > Paper Handling > Load Paper
Load Paper
• Load and Print Using the Paper Tray
• Load and Print Using the Multi‑purpose Tray (MP Tray)
• Load and Print Paper in the Manual Feed Slot
21
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray
Load and Print Using the Paper Tray
• Load Paper in the Paper Tray
• Printing Problems
• Error and Maintenance Messages
22
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray
Load Paper in the Paper Tray
•If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears
on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper
type settings if needed, following the LCD instructions.
•When you load a different size and type of paper in the tray, you must also change the Paper Size and
Paper Type settings in the machine, or on your computer.
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper.
Press the green release levers to slide the paper guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
When you use preprinted paper, load the paper in the correct orientation. See Related Information: Change
Machine Settings to Print on Preprinted Paper in the Paper Tray.
5. Make sure the paper is below the maximum paper mark (bbb).
Overfilling the paper tray will cause paper jams.
23
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
Related Information
• Load and Print Using the Paper Tray
• Change Machine Settings to Print on Preprinted Paper in the Paper Tray
24
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