Brother MFC-9320CW User Manual

USER’S GUIDE

MFC-9120CN MFC-9320CW

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-9120CN and MFC-9320CW (Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

© 2009 Brother Industries, Ltd.

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

Note

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade (Windows®).

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

[phone] (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

i

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada:	1-877-BROTHER
		http://www.brother.ca/
Description			Item
Toner Cartridge <Black>			TN-210BK (Approx. 2,200 pages) 1 2
Toner Cartridge <Cyan>			TN-210C	(Approx. 1,400 pages) 1 2
Toner Cartridge <Magenta>			TN-210M	(Approx. 1,400 pages) 1 2
Toner Cartridge <Yellow>			TN-210Y	(Approx. 1,400 pages) 1 2
4 pcs. Drum Unit			DR-210CL (Approx. 15,000 pages ea. drum unit) 1 3 4
1 pc. Drum Unit <Black>			DR-210CL-BK (Approx. 15,000 pages ea.) 1 3 4
1 pc. Drum Unit <Color>			DR-210CL-CMY (Approx. 15,000 pages ea.) 1 3 4
Waste Toner Box			WT-200CL (Approx. 50,000 pages) 1
Belt Unit			BU-200CL (Approx. 50,000 pages) 1
Telephone Line Cord			LG3077001
User’s Guide			LS8239001 (English for USA and Canada)
			LS8239002 (French for Canada)
Quick Setup Guide			(MFC-9120CN) LS8243001 (English for USA and Canada)
			(MFC-9320CW) LS8279001 (English for USA and Canada)
			(MFC-9120CN) LS8243002 (French for Canada)
			(MFC-9320CW) LS8279002 (French for Canada)

1A4 or Letter size single-sided pages.

2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

31 page per job.

4Drum life is approximate and may vary by type of use.

ii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Who is covered:

This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Units, Belt Unit, and Waste Toner Box.

Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

Machines: one year from the original purchase date.

Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1Physical damage to this Product;

2Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3Damage caused by another device or software used with this Product (including but not limited to damage resulting from

use of non Brother®-brand parts and Consumable and Accessory Items);

4Consumable and Accessory Items that expired in accordance with a rated life;

5Problems arising from other than defects in materials or workmanship; and,

6Normal Periodic Maintenance Items, such as Paper Feeding Kit and Fuser Unit.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877- 276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping, so we would recommend that you insure your product.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement

iv

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother’s Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty

period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

This warranty gives you certain rights and you may also have other rights that may vary from state to state.

This Limited Warranty (and Brother’s obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and

(3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product

© 2009 Brother International Corporation

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BROTHER MULTIFUNCTION CENTER / FAX MACHINE

LIMITED WARRANTY (Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.

This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser.

In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-user/purchaser to a “Brother” Authorized Service Centre, together with your Canadian Proof of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres

throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1-877-BROTHER.

Internet support: [e-mail] or browse Brother’s Web Site www.brother.ca.

vi

Table of Contents
Section I General
1	General information	2
	Using the documentation.......................................................................................	2
	Symbols and conventions used in the documentation ....................................	2
	Accessing the Software User’s Guide and Network User’s Guide ........................	3
	Viewing documentation ...................................................................................	3
	Accessing Brother support (Windows®) ................................................................	5
	Control panel overview ..........................................................................................	6
	Data LED indications .....................................................................................	10
2	Loading paper and documents	11
	Loading paper and print media............................................................................	11
	Loading paper in the standard paper tray......................................................	11
	Loading paper in the manual feed slot ..........................................................	13
	Unprintable area ............................................................................................	17
	Acceptable paper and other print media..............................................................	18
	Recommended paper and print media ..........................................................	18
	Type and size of paper ..................................................................................	18
	Handling and using special paper .................................................................	20
	Loading documents .............................................................................................	23
	Using the automatic document feeder (ADF) ................................................	23
	Using the scanner glass ................................................................................	24
3	General Setup	25
	Mode Timer..........................................................................................................	25
	Paper settings......................................................................................................	25
	Paper Type ....................................................................................................	25
	Paper Size .....................................................................................................	25
	Volume settings ...................................................................................................	26
	Ring volume...................................................................................................	26
	Beeper volume ..............................................................................................	26
	Speaker volume.............................................................................................	26
	Automatic daylight savings time ..........................................................................	27
	Ecology features ..................................................................................................	27
	Toner Save ....................................................................................................	27
	Sleep Time ....................................................................................................	27
	LCD Contrast.......................................................................................................	28
	Dial Prefix ............................................................................................................	28
	Setting up the prefix number .........................................................................	28
	Changing the prefix number ..........................................................................	28

vii

4	Security features	29
	Secure Function Lock 2.0 (MFC-9320CW only) ..................................................	29
	Setting the password for the administrator ...................................................	29
	Changing the password for the administrator................................................	30
	Setting up the public user mode ....................................................................	30
	Setting up restricted users.............................................................................	31
	Turning Secure Function Lock on/off.............................................................	31
	Switching Users.............................................................................................	32
	Memory Security (MFC-9120CN only).................................................................	32
	Setting up the password ...............................................................................	33
	Changing your memory security password ...................................................	33
	Turning memory security on/off .....................................................................	33
	Setting Lock .........................................................................................................	34
	Setting up the password ................................................................................	34
	Changing your Setting Lock password ..........................................................	34
	Turning Setting Lock on/off............................................................................	35
	Restricting dialing ................................................................................................	35
	Dial pad restriction.........................................................................................	35
	One Touch restriction ....................................................................................	35
	Speed Dial restriction ....................................................................................	36

Section II Fax

5	Sending a fax	38
	How to fax............................................................................................................	38
	Entering fax mode .........................................................................................	38
	Sending a fax from the ADF ..........................................................................	38
	Sending a fax from the scanner glass ...........................................................	38
	Faxing A4 size documents from the scanner glass .......................................	39
	Canceling a fax in progress ...........................................................................	39
	Broadcasting (black & white only)........................................................................	39
	Canceling a Broadcast in progress................................................................	40
	Additional sending operations..............................................................................	40
	Sending faxes using multiple settings ...........................................................	40
	Electronic cover page (black & white only)....................................................	41
	Contrast .........................................................................................................	42
	Changing Fax Resolution ..............................................................................	42
	Dual access (black & white only) ...................................................................	43
	Real Time Transmission................................................................................	43
	Overseas Mode .............................................................................................	44
	Delayed Fax (black & white only) ..................................................................	44
	Delayed batch transmission (black & white only) ..........................................	44
	Checking and canceling waiting jobs.............................................................	45
	Sending a fax manually .................................................................................	45
	Sending a fax at the end of a conversation ...................................................	45
	Out of memory message ...............................................................................	45

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6	Receiving a fax	46
	Choose the correct Receive Mode ......................................................................	46
	Using receive modes ...........................................................................................	48
	Fax Only ........................................................................................................	48
	Fax/Tel...........................................................................................................	48
	Manual...........................................................................................................	48
	External TAD .................................................................................................	48
	Receive Mode settings ........................................................................................	49
	Ring Delay .....................................................................................................	49
	F/T Ring Time (Fax/Tel mode only)...............................................................	49
	Easy Receive.................................................................................................	50
	Setting the Print Density ................................................................................	50
	Additional receiving operations............................................................................	51
	Printing a reduced incoming fax ....................................................................	51
	Setting the Fax Receive Stamp (black & white only).....................................	51
	Receiving a fax at the end of a conversation.................................................	51
	Printing a fax from the memory .....................................................................	52
	Receiving faxes into memory when the paper tray is empty
	(black & white only) ...................................................................................	52
7	Telephone services and external devices	53
	Telephone line services .......................................................................................	53
	Voice Mail ......................................................................................................	53
	Distinctive Ring..............................................................................................	54
	Caller ID ........................................................................................................	56
	Connecting an external TAD (telephone answering device)................................	57
	Connections...................................................................................................	58
	Recording an outgoing message (OGM).......................................................	58
	Special line considerations ............................................................................	59
	Multi-line connections (PBX) .........................................................................	60
	External and extension telephones......................................................................	60
	Using external and extension telephones .....................................................	60
	For Fax/Tel mode only...................................................................................	61
	Connecting an external or extension telephone ............................................	61
	Using a non-Brother cordless external handset ............................................	61
	Using Remote Codes ....................................................................................	61

ix

8	Dialing and storing numbers	63
	How to dial ...........................................................................................................	63
	Manual dialing ...............................................................................................	63
	One touch dialing...........................................................................................	63
	Speed dialing.................................................................................................	63
	Search ...........................................................................................................	64
	Fax redial.......................................................................................................	64
	Storing numbers ..................................................................................................	64
	Storing a pause .............................................................................................	64
	Storing One Touch Dial numbers ..................................................................	65
	Storing Speed Dial numbers..........................................................................	66
	Changing One Touch and Speed Dial numbers............................................	68
	Setting up Groups for Broadcasting ..............................................................	69
	Dialing access codes and credit card numbers .............................................	71
	Pause ............................................................................................................	71
	Tone or Pulse (Canada only).........................................................................	71
9	Remote Fax Options (black & white only)	72
	Fax Forwarding....................................................................................................	72
	Paging..................................................................................................................	73
	Fax Storage .........................................................................................................	73
	PC Fax Receive...................................................................................................	74
	Changing Remote Fax Options ...........................................................................	75
	Turning off Remote Fax Options ...................................................................	75
	Remote retrieval ..................................................................................................	76
	Setting a Remote Access Code.....................................................................	76
	Using your Remote Access Code..................................................................	76
	Retrieving fax messages ...............................................................................	77
	Changing the Fax Forwarding number ..........................................................	77
	Remote fax commands........................................................................................	78
10	Polling	79
	Polling receive .....................................................................................................	79
	Sequential polling ..........................................................................................	79
	Polled transmit (black & white only).....................................................................	80
	Setup for polled transmit................................................................................	80
11	Printing reports	81
	Fax reports...........................................................................................................	81
	Transmission verification report.....................................................................	81
	Fax Journal....................................................................................................	82
	Reports ................................................................................................................	82
	How to print a report ......................................................................................	83

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Section III Copy
12	Making copies	86
	How to copy .........................................................................................................	86
	Entering copy mode.......................................................................................	86
	Making a single copy .....................................................................................	86
	Making multiple copies ..................................................................................	86
	Stop copying..................................................................................................	86
	Copy options (temporary settings).......................................................................	87
	Enlarging or reducing the image copied ........................................................	87
	Using the Options key ...................................................................................	88
	Improving copy quality...................................................................................	89
	Sorting copies using the ADF ........................................................................	89
	Adjusting Contrast, Color and Brightness......................................................	89
	Making N in 1 copies (page layout) ...............................................................	91
	Out of memory message .....................................................................................	92

Section IV Direct printing

13	Printing photos from a digital camera (MFC-9320CW only)	94
	Before using PictBridge .......................................................................................	94
	PictBridge requirements ................................................................................	94
	Using PictBridge ..................................................................................................	94
	Setting your digital camera ............................................................................	94
	Printing images....................................................................................................	95
	DPOF printing................................................................................................	96
	Printing images with Secure Function Lock 2.0 enabled (MFC-9320CW only) ...	96
	Connecting a camera as a storage device ..........................................................	98
	Understanding the error messages .....................................................................	98
14	Printing data from a USB Flash memory drive
	(MFC-9320CW only)	99
	Supported file formats..........................................................................................	99
	Creating a PRN or PostScript® 3™ file for direct printing....................................	99
	Printing data directly from the USB Flash memory drive
	(MFC-9320CW only).......................................................................................	100
	Printing data directly from the USB flash memory drive with
	Secure Function Lock 2.0 enabled (MFC-9320CW only) ...............................	101
	Understanding the error messages ...................................................................	103

xi

Section V Software
15	Software and Network features	106
	How to read the HTML User’s Guide.................................................................	106
	Windows® ....................................................................................................	106
	Macintosh ....................................................................................................	106
Section VI Appendixes
A	Safety and legal	108
	Choosing a location ...........................................................................................	108
	To use the machine safely.................................................................................	109
	Important safety instructions........................................................................	113
	Standard telephone and FCC notices .........................................................	115
	Industry Canada Compliance Statement (Canada only) ............................	117
	Disconnect device .......................................................................................	117
	LAN connection ...........................................................................................	117
	International ENERGY STAR® Qualification Statement..............................	118
	Libtiff Copyright and License .............................................................................	119
	Trademarks........................................................................................................	120
B	Options	121
	Options ..............................................................................................................	121
	Memory board....................................................................................................	122
	Installing extra memory ...............................................................................	122
C	Troubleshooting and routine maintenance	124
	Troubleshooting .................................................................................................	124
	If you are having difficulty with your machine ..............................................	124
	Improving the print quality ...........................................................................	133
	Setting Dial Tone detection .........................................................................	140
	Telephone line interference .........................................................................	140
	Error and maintenance messages.....................................................................	141
	Transferring your faxes or Fax Journal report .............................................	147
	Document jams............................................................................................	148
	Paper jams ..................................................................................................	149
	Routine maintenance.........................................................................................	154
	Cleaning the outside of the machine ...........................................................	154
	Cleaning the scanner...................................................................................	155
	Cleaning the LED heads..............................................................................	156
	Cleaning the corona wires ...........................................................................	157
	Cleaning the drum unit ................................................................................	159
	Cleaning the paper pick-up rollers...............................................................	163
	Calibration ...................................................................................................	164
	Auto Registration .........................................................................................	165
	Manual Registration.....................................................................................	165

xii

	Replacing the consumable items.......................................................................	166
	Replacing a Toner cartridge ........................................................................	168
	Drum units ...................................................................................................	173
	Replacing the belt unit.................................................................................	178
	Replacing the waste toner box ....................................................................	182
	Replacing periodic maintenance parts...............................................................	187
	Machine Information ..........................................................................................	187
	Checking the Serial Number........................................................................	187
	Checking the Page Counters.......................................................................	187
	Checking the remaining life of parts ............................................................	188
	Reset functions............................................................................................	188
	How to reset the machine............................................................................	189
	Packing and shipping the machine....................................................................	189
D	Menu and features	194
	On-screen programming....................................................................................	194
	Menu table...................................................................................................	194
	Memory storage...........................................................................................	194
	Menu keys .........................................................................................................	194
	How to access the menu mode ...................................................................	195
	Menu table.........................................................................................................	196
	Entering text ......................................................................................................	216
E	Specifications	218
	General..............................................................................................................	218
	Print media.........................................................................................................	220
	Fax.....................................................................................................................	221
	Copy ..................................................................................................................	222
	Scan ..................................................................................................................	223
	Print ...................................................................................................................	224
	Interfaces...........................................................................................................	225
	PictBridge (MFC-9320CW) ................................................................................	226
	Direct Print feature (MFC-9320CW) ..................................................................	227
	Computer requirements ....................................................................................	228
	Consumable items.............................................................................................	229
	Ethernet wired network......................................................................................	230
	Ethernet wireless network (MFC-9320CW only)................................................	232
	Authentication and encryption for wireless users only.................................	234
	Wireless one-push configuration .................................................................	236
F	Glossary	237
G	Index	241

xiii

xiv

Section I

General

General information	2
Loading paper and documents	11
General Setup	25
Security features	29

1 General information

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

Bold	Bold style identifies keys on the
	machine control panel or
	computer screen.
Italics	Italicized style emphasizes an
	important point or refers you to
	a related topic.
Courier	Courier New font identifies the
New	messages shown on the LCD
	of the machine.

WARNING

Warnings tell you what to do to prevent possible personal injury.

CAUTION

Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

IMPORTANT

IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

2

Accessing the

Software User’s Guide

and Network User’s

Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide.

Viewing documentation

Viewing documentation (Windows®)

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the program group, and then click User’s Guides in HTML format.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labeled Windows® into your CD-ROM drive.

b If the language selection screen appears, click your language.

General information
c If the model name screen appears, click
your model name. The CD-ROM main
menu will appear.	1

If this window does not appear, use

Windows® Explorer to find and run the start.exe program from the root directory of the Brother CD-ROM.

d Click Documentation.

e Click the documentation you want to read:

HTML documents (2 manuals):

Software User’s Guide and Network User’s Guide in HTML format.

This format is recommended for viewing on your computer.

PDF documents (4 manuals):

User’s Guide for stand-alone operations, Software User’s Guide, Network User’s Guide and Quick Setup Guide.

This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

3

Chapter 1

How to find scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide:

Scanning a document using the TWAIN driver in Chapter 2

Scanning a document using the WIA driver (Windows® XP/Windows Vista®) in Chapter 2

Using ControlCenter3 in Chapter 3

Network Scanning in Chapter 12

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

The complete ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides can be viewed from the Help selection in the ScanSoft™ PaperPort™ 11SE application.

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point supports SecureEasySetup™, Wi-Fi Protected Setup or AOSS™, follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

Viewing documentation (Macintosh)

a Turn on your Macintosh.

Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon. d Double-click your language folder.

e Double-click top.html to view the

Software User’s Guide and Network User’s Guide in HTML format.

f Click the documentation you want to read.

Software User’s Guide

Network User’s Guide

Note

The documents are also available in PDF format (4 manuals): User’s Guide for stand-alone operations, Software User’s Guide, Network User’s Guide and Quick Setup Guide. The PDF format is recommended for printing the manuals.

Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

4

How to find scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide:

Scanning in Chapter 8

Using ControlCenter2 in Chapter 9

Network Scanning in Chapter 12

Presto! PageManager User’s Guide:

The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point supports SecureEasySetup™, Wi-Fi Protected Setup or AOSS™, follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

General information
Accessing Brother
support (Windows®)	1

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

Click Brother Support on the main menu. The following screen will appear:

To access our web site (http://www.brother.com/) click

Brother Home Page.

To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information.

To access the USA Brother online shopping mall (http://www.brothermall.com/) for additional product and service information, click Brother Mall.com.

To access Canada’s Brother online shopping mall (http://www.brother.ca/) for additional product and services information, click Shop Online (Canada).

For the latest news and product support information (http://solutions.brother.com/), click

Brother Solutions Center.

To visit our web site for original/genuine Brother supplies (http://www.brother.com/original/), click

Supplies Information.

To return to the main page, click Back.

Or, if you have finished, click Exit.

5

Chapter 1

Control panel overview

MFC-9120CN and MFC-9320CW have similar keys.

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General information

1

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7

Chapter 1

1One Touch keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

Lets you access One Touch numbers 5 to 8 when held down.

2Fax, Copy and Print keys Fax keys:

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press

Black Start or Color Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings).

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialing a number manually.

Resolution

Sets the resolution when sending a fax.

Copy keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

Quality

Lets you change the quality for the next copy.

Print keys:

Direct (MFC-9320CW)

Lets you print data from a USB flash memory drive that you can connect directly to the machine. You can also print images directly from your PictBridge compatible camera.

(See Printing photos from a digital camera (MFC-9320CW only) on page 94.)

Reports (MFC-9120CN)

Print the Transmission Verification Reports, Help List, Tel Index List, Fax Journal, User Settings and Network Config.

8

Secure

You can print data saved in the memory when you enter your four-digit password. (For details about using the Secure key, see the Software User’s Guide on the CD-ROM.)

(MFC-9320CW) When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure. (See

Secure Function Lock 2.0 (MFC-9320CW only) on page 29.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

3Data LED

The LED will flash depending on the machine status.

4Error LED

Blinks in orange when the LCD displays an error or an important status message.

5LCD

Displays messages to help you set up and use your machine.

(MFC-9320CW only) A four level indicator shows the current wireless signal strength if you are using a wireless connection.

0

Max

6Clear/Back

Deletes entered data or lets you cancel the current setting.

OK

Lets you store your settings in the machine.

Volume keys:

d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a or b

Press to scroll through the menus and options.

Address Book:

Lets you look up numbers that are stored in the dialing memory. It also lets dial stored numbers by pressing a three digit number.

7Dial pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call.

8Stop/Exit

Stops an operation or exits from a menu.

9Start: Color

Lets you start sending faxes or making copies in full color.

Black

Lets you start sending faxes or making copies in black & white.

10Mode keys:

Fax

Puts the machine in Fax mode.

Scan

Puts the machine in Scan mode.

(For details about scanning, see the Software User’s Guide on the CD-ROM.)

Copy

Puts the machine in Copy mode.

11Menu

Lets you access the Menu to program your settings in this machine.

General information

1

9

Chapter 1

Data LED indications

The Data LED (light emitting diode) will flash depending on the machine’s status.

LED	Machine Status	Description
	Ready Mode	The machine is ready to print, in sleep mode, there is no print
		data, or the power switch is off.
	Receiving Data	The machine is either receiving data from the computer,
		processing data in memory, or printing data.

Green (blinking)

Data Remaining in Print data remains in the machine memory.

Memory

Green

10

2 Loading paper and documents

Loading paper and print media

The machine can feed paper from the standard paper tray.

When you put paper into the paper tray, note the following:

If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray

Printing on plain paper, thin paper or recycled paper from the paper tray

a Pull the paper tray completely out of the machine.

b While pressing the green paper-guide
release lever (1), slide the paper guides	2
to fit the paper size you are loading in
the tray. Make sure that the guides are

firmly in the slots.

1

Note

For Legal and Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper is not available in some regions.)

1

11

Chapter 2

c Fan the stack of paper well to avoid paper jams and misfeeds.

d Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down.

1

f Lift up the support flap (1) to prevent paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

1

IMPORTANT

Make sure the paper guides touch the sides of the paper so it will feed properly. If you do not do this, it may cause damage to your machine.

e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.

12

Loading paper in the manual feed slot

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Lift up the support flap (1) to prevent paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

Loading paper and documents

b Open the manual feed slot cover.

2

c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.

1

13

Chapter 2

d Using both hands, put one piece of paper in the manual feed slot with the print side face up until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.

Printing on thick paper, labels, envelopes or small paper

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper output method when you want to print on thick paper, labels, envelopes or paper that is smaller than

4.1 × 5.8 in. (or A6 size).

Note

•Remove each printed sheet or envelope immediately to prevent a paper jam.

•The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Open the back cover (back output tray).

b <For printing envelopes only>

Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below.

14