Brother MFC-820CW User Manual

USER’S GUIDE

MFC-820CW

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-820CW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com

Note

•You can check here for Brother driver updates.

•To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows® only).

For Customer Service

In USA:	1-800-284-4329	(voice)
	1-901-379-1215	(fax)
	1-800-284-3238	(TTY service for the hearing-impaired)
In Canada:	1-877-BROTHER (voice)
	(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.

In USA only:

1-800-521-2846

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

Description	Item
Ink Cartridge Standard <black>	LC41BK (Prints approx. 500 pages)

Ink Cartridge <cyan> (blue)	LC41C (Prints approx. 400 pages)

Ink Cartridge <magenta> (red)	LC41M (Prints approx. 400 pages)

Ink Cartridge <yellow>	LC41Y (Prints approx. 400 pages)

Premium Glossy Photo Paper	BP60GLL
(Letter size / 20 sheets)

Matte Inkjet Paper	BP60ML
(Letter size / 25 sheets)

Inkjet Plain Paper	BP60PL
(Letter size / 250 sheets)

Telephone Line Cord	LG3077001

Power Protector for A/C Power	QPD120
Telephone Line Surges and Voltage
Spikes (2 outlets)

Power Protector for A/C Power	FX120
Telephone Line Surges and Voltage
Spikes (8 outlets)

User's Guide	LP0411001 (English for USA and Canada)

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper and thermal paper.

Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

Machines: one year from the original purchase date.

Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1Physical damage to this Product;

2Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or software used with this Product (including but not limited to damage resulting from

use of non Brother®-brand parts and Consumable and Accessory Items);

4Consumable and Accessory Items that expired in accordance with a rated life; and,

5Problems arising from other than defects in materials or workmanship.

6Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-800-284-4329 for Fax, MFC and DCP and 1-800-276-7746 for Printers, or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply

Brother® One Year Limited Warranty and Replacement Service

(USA only)

a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy

of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

This warranty gives you certain rights and you may also have other rights that may vary from state to state.

This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and

(3) agree to make that change.

Important:

We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY (Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User's Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User's Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER.

Internet support: support@brother.ca or browse Brother's Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville

Dollard-Des-Ormeaux, QC H9B 3H6

vii

Table of Contents
Section I General
1	General Information
	Using this guide .....................................................................................................	2
	Finding information ..........................................................................................	2
	Symbols used in this guide..............................................................................	2
	How to access the complete User’s Guide ............................................................	3
	To view Documentation
	(For Windows®) ...........................................................................................	3
	To view Documentation
	(For Macintosh®) .........................................................................................	4
	How to access Brother Support
	(For Windows®) ..................................................................................................	5
	Control panel overview ..........................................................................................	6
	LCD display screen ........................................................................................	8
	Basic Operations .............................................................................................	8
	About fax machines ...............................................................................................	9
	Custom features ..............................................................................................	9
	Fax tones and handshake ...............................................................................	9
	ECM (Error Correction Mode)........................................................................	10
2	Loading documents and paper
	Loading documents .............................................................................................	11
	Using the ADF ...............................................................................................	11
	Using the scanner glass ................................................................................	11
	Scanning area ...............................................................................................	12
	About paper .........................................................................................................	13
	Recommended paper ....................................................................................	13
	Handling and using special paper .................................................................	13
	Loading paper, envelopes and post cards.....................................................	17
3	General setup
	Turning the machine on and off ...........................................................................	20
	Turning the machine off.................................................................................	20
	Turning the machine on.................................................................................	20
	On/Off setting ......................................................................................................	20
	Mode Timer..........................................................................................................	21
	Setting the Mode Timer ................................................................................	21
	Paper settings......................................................................................................	21
	Setting the Paper Type..................................................................................	21
	Setting the Paper Size...................................................................................	21
	Volume Settings...................................................................................................	22
	Setting the Ring Volume................................................................................	22
	Setting the Beeper Volume............................................................................	22
	Setting the Speaker Volume..........................................................................	22
viii

Automatic Daylight Savings Time........................................................................	23
LCD display .........................................................................................................	23
Setting the LCD Contrast...............................................................................	23
Setting the backlight brightness.....................................................................	24
Setting the Dim Timer for the backlight ........................................................	24
Setting the Off Timer .....................................................................................	24

Section II Fax

4	Sending a fax
	Entering Fax mode ..............................................................................................	26
	Faxing from the ADF ....................................................................................	26
	Faxing from the scanner glass ......................................................................	27
	Faxing A4 size documents from the scanner glass .......................................	27
	Canceling a fax in progress ...........................................................................	27
	Color fax transmission ...................................................................................	27
	Broadcasting
	(Black & White only) .........................................................................................	28
	To stop a Broadcast in progress....................................................................	28
	Additional sending operations..............................................................................	29
	Sending faxes using multiple settings ...........................................................	29
	Contrast .........................................................................................................	29
	Fax Resolution...............................................................................................	29
	Dual access
	(Black & White only) ..................................................................................	30
	Real Time Transmission................................................................................	30
	Overseas Mode .............................................................................................	31
	Delayed Fax
	(Black & White only) ..................................................................................	31
	Delayed Batch Transmission (Black & White only) .......................................	31
	Setting your changes as new default.............................................................	31
	Restoring all the settings to factory settings ..................................................	32
	Checking job status or canceling a scheduled job.........................................	32
	Sending a fax manually .................................................................................	32
	Sending a fax at the end of a conversation ...................................................	32
	Out of Memory message ...............................................................................	33
5	Receiving a Fax
	Basic Receiving Operations.................................................................................	34
	Choosing the Receive Mode .........................................................................	34
	Setting the Ring Delay...................................................................................	35
	Setting the F/T Ring Time (Fax/Tel mode only).............................................	35
	Easy Receive.................................................................................................	36
	Printing a reduced incoming fax (Auto Reduction) ........................................	36
	Receiving a fax at the end of a conversation ................................................	37
	Printing a fax from the memory .....................................................................	37

6	Phone Services and External devices
	Voice operations .................................................................................................	38
	Tone or pulse.................................................................................................	38
	Operation from extension telephones............................................................	38
	Fax/Tel mode when the power key is on .......................................................	38
	Fax/Tel mode when the power key is off .......................................................	38
	Phone line services..............................................................................................	39
	Distinctive Ring..............................................................................................	39
	Registering the Distinctive Ring pattern ........................................................	40
	Caller ID...............................................................................................................	41
	Viewing Caller ID List ....................................................................................	42
	Printing Caller ID List.....................................................................................	42
	Connecting an external device to your machine..................................................	43
	Connecting an external or extension telephone ............................................	43
	Connecting an external TAD (telephone answering device) .........................	43
	Special line considerations ............................................................................	45
	Multi-line connections (PBX) .........................................................................	46
	Custom features on your phone line..............................................................	46
	Using a cordless phone .................................................................................	46
	Changing the remote codes ..........................................................................	47
7	Quick-Dial Numbers and Dialing Options
	Dialing Options ....................................................................................................	48
	Manual dialing ...............................................................................................	48
	Speed-Dialing ................................................................................................	48
	Search by Alphabetical Order........................................................................	48
	Search by Numerical Order ...........................................................................	49
	Fax Redial .....................................................................................................	49
	Outgoing Call.................................................................................................	49
	Caller ID history .............................................................................................	50
	Pause ............................................................................................................	50
	Storing numbers for easy dialing .........................................................................	50
	Storing Speed-Dial numbers .........................................................................	50
	Storing Speed-Dial numbers from Outgoing Calls.........................................	51
	Storing Speed-Dial numbers from the Caller ID history.................................	51
	Changing Speed-Dial names or numbers .....................................................	52
	Setting up Groups for Broadcasting ..............................................................	52
	Access codes and credit card numbers.........................................................	54
8	Advanced Fax Operation (Black & White only)
	Fax Operations ....................................................................................................	55
	Fax Forwarding..............................................................................................	55
	Paging ...........................................................................................................	55
	Fax Storage ...................................................................................................	56
	Fax Preview...................................................................................................	57
	PC Fax Receive.............................................................................................	58
	Turning off Advanced Fax Operation.............................................................	59
	Changing Advanced Fax Operation ..............................................................	59
	Remote Retrieval .................................................................................................	60

	Setting a Remote Access Code.....................................................................	60
	Using your Remote Access Code..................................................................	60
	Remote Fax commands ................................................................................	61
	Retrieving fax messages ...............................................................................	62
	Changing your Fax Forwarding number ........................................................	62
9	Printing Reports
	Fax reports...........................................................................................................	63
	Transmission Verification Report...................................................................	63
	Fax Journal (activity report) ...........................................................................	63
	Reports ..........................................................................................................	64
10	Polling
	Polling receive .....................................................................................................	65
	Sequential polling ..........................................................................................	65
	Polled transmit (Black & White only)....................................................................	66
	Set up for polled transmit...............................................................................	66

Section III Copy

11	Making copies
	How to copy.........................................................................................................	68
	Entering Copy mode......................................................................................	68
	Making a single copy .....................................................................................	68
	Making multiple copies ..................................................................................	68
	Stop copying..................................................................................................	68
	Changing copy settings .......................................................................................	69
	Print quality....................................................................................................	69
	Enlarging or reducing the copied image ........................................................	69
	Setting Paper Type........................................................................................	70
	Setting Paper Size.........................................................................................	70
	Adjusting Brightness......................................................................................	70
	Adjusting Contrast .........................................................................................	71
	Adjusting Color Saturation.............................................................................	71
	Sorting copies using the ADF ........................................................................	71
	Making N in 1 copies or a poster (page layout) ............................................	72
	Setting your changes as new default.............................................................	73
	Restoring all the settings to factory settings ..................................................	73
	‘Out of Memory’ message....................................................................................	73
	Legal limitations...................................................................................................	74

Section IV PhotoCapture Center™
12	Walk-Up PhotoCapture Center™
	Introduction ..........................................................................................................	76
	PhotoCapture Center™ needs ......................................................................	76
	Getting started .....................................................................................................	77
	Entering PhotoCapture mode ........................................................................	78
	Print Images.........................................................................................................	78
	View Photo(s) ................................................................................................	78
	Print Index (Thumbnails) ...............................................................................	79
	Print All Photos ..............................................................................................	79
	Print Photos ...................................................................................................	79
	DPOF printing................................................................................................	80
	Changing print settings ........................................................................................	81
	Print Quality ...................................................................................................	82
	Setting Paper Type and Size.........................................................................	82
	Adjusting Brightness......................................................................................	82
	Adjusting Contrast .........................................................................................	82
	Color Enhancement (True2Life®) ..................................................................	82
	Cropping ........................................................................................................	83
	Borderless .....................................................................................................	83
	Setting your changes as new default.............................................................	84
	Restoring all the settings to factory settings ..................................................	84
	Scan to Card .......................................................................................................	84
	Entering Scan mode ......................................................................................	84
	How to scan to card.......................................................................................	85
	Understanding the Error Messages .....................................................................	86
	Using PhotoCapture Center™ from your computer.............................................	86

Section V Software

13 Software and Network features

xii

Section VI Appendixes
A	Safety and Legal
	Safety precautions...............................................................................................	90
	To use the machine safely.............................................................................	90
	Choosing a location .............................................................................................	93
	Important information...........................................................................................	94
	Important safety instructions..........................................................................	94
	Standard telephone and FCC Notices (These notices are in effect
	on models sold and used in the United States only.) ................................	95
	Federal Communications Commission (FCC) Declaration of Conformity
	(USA only) .................................................................................................	97
	Industry Canada Compliance Statement (Canada only) ...............................	97
	LAN connection .............................................................................................	97
	International ENERGY STAR® Compliance Statement ................................	98
	Trademarks ...................................................................................................	98
B	Troubleshooting and Routine Maintenance
	Troubleshooting ..................................................................................................	99
	Error messages .............................................................................................	99
	Transferring your faxes or Fax Journal report .............................................	102
	Document jam ............................................................................................	103
	Printer jam or paper jam ..............................................................................	104
	If you are having difficulty with your machine ..............................................	106
	Dial Tone ....................................................................................................	111
	Phone line interference................................................................................	111
	Improving print quality........................................................................................	112
	Cleaning the print head ...............................................................................	112
	Checking the print quality ............................................................................	112
	Checking the printing alignment ..................................................................	113
	Checking the ink volume....................................................................................	114
	Packing and shipping the machine....................................................................	114
	Routine maintenance.........................................................................................	116
	Cleaning the outside of the machine ...........................................................	116
	Cleaning the scanner...................................................................................	116
	Cleaning the printer platen ..........................................................................	117
	Cleaning the Paper Pick-up Roller ..............................................................	117
	Replacing an ink cartridge ...........................................................................	117
C	Menu and Features
	On-screen programming....................................................................................	120
	Memory storage...........................................................................................	120
	Menu keys .........................................................................................................	120
	Menu table...................................................................................................	121
	Entering Text ...............................................................................................	133

xiii

D	Specifications
	Product description ............................................................................................	134
	General........................................................................................................	134
	Print media ..................................................................................................	136
	Copy ............................................................................................................	137
	PhotoCapture Center™ ...............................................................................	138
	Fax...............................................................................................................	139
	Scanner .......................................................................................................	140
	Printer ..........................................................................................................	141
	Interfaces.....................................................................................................	141
	Computer requirements...............................................................................	142
	Consumable items.......................................................................................	143
	Network (LAN) ...................................................................................................	144

EGlossary

FIndex

xiv

Section I

General

General Information	2
Loading documents and paper	11
General setup	20

1 General Information

Using this guide

Thank you for buying a Brother machine! Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by reading through this guide.

Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Finding information

All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this guide.

Improper Setup icons alert you to devices and operations that are not compatible with the machine.

Symbols used in this guide

Throughout this guide you will see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and included some of the messages that will appear in the LCD.

Bold	Bold typeface identifies specific
	keys on the machine control
	panel.
Italics	Italicized typeface emphasizes
	an important point or refers you
	to a related topic.
Courier	Text in the Courier New font
New	identifies messages on the
	LCD of the machine.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

How to access the complete User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of the Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the complete User’s Guide that is on the CD-ROM.

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL Pro Suite MFC-820CW from the Programs Group, and then select User’s Guide.

How to view Documentation from the CD-ROM main menu

a Turn on your PC. Insert the Brother CD-ROM labeledWindows® into your CD-ROM drive.

b If the model name screen appears, click your model name.

c If the language screen appears, click your language. The CD-ROM main menu will appear.

General Information

Note

	If this window does not appear, use	1
	Windows® Explorer to run the setup.exe	1
	Windows® Explorer to run the setup.exe
	program from the root directory of the
	Brother CD-ROM.

d Click Documentation.

e Click the documentation you want to read.

Quick Setup Guide: Setup and Software Installation Instructions

User’s Guide (3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network User’s Guide

PaperPort® User’s Guide:

Document Management Software

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

Scanning in Chapter 2 (For Windows® 98/98SE/Me/2000 Professional and Windows® XP)

ControlCenter2 in Chapter 3 (For Windows® 98/98SE/Me/2000 Professional and Windows® XP)

Network Scanning in Chapter 4

PaperPort® User’s Guide

Instructions for scanning directly from ScanSoft® PaperPort®

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. For more information, or if your access point supports SecureEasySetup™, please see the Network User’s Guide.

Chapter 1

To view Documentation (For Macintosh®)

a Turn on your Macintosh®. Insert the Brother CD-ROM labeled Macintosh® into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon.

c The select Language screen appears, double-click your language.

d Click the documentation you want to read.

Quick Setup Guide: Setup and Software Installation Instructions

User’s Guide (3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network User’s Guide

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

Scanning in Chapter 9 (For Mac OS® 9.1- 9.2/Mac OS® X 10.2.4 or greater)

ControlCenter2 in Chapter 10 (For Mac OS® X 10.2.4 or greater)

Network Scanning in Chapter 11 (For Mac OS® X 10.2.4 or greater)

Presto!® PageManager® User’s Guide

Instructions for scanning directly from Presto!® PageManager®

How to find Network setup instructions

How to access Brother Support

(For Windows®)

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

Click Brother Support on the main menu. The following screen will appear:

To access our web site (www.brother.com), click Brother Home Page.

To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information.

To access the USA Brother online shopping mall (www.brothermall.com) for additional product and services information, click Brother Mall.com.

For the latest news and product support information (http://solutions.brother.com), click Brother Solutions Center.

To return to the main page, click Back or If you have finished, click Exit.

General Information

Chapter 1

Control panel overview

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1	2	3
1 Dial Pad	3	Ink

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.

2Fax keys

Fax Preview

Lets you preview incoming faxes on the LCD.

Redial/Pause

Redials any of the last 30 numbers you called. It also puts a pause in QuickDial numbers.

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or

Color Start.

Also, press this key after picking up the handset of an external telephone during the F/T double/pseudo-ring.

Lets you clean the print head, check the print quality, and check the available ink volume.

4 Mode keys:

PhotoCapture

Lets you access PhotoCapture Center™ mode.

Copy

Lets you access Copy mode.

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

General Information

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5Menu keys:

Volume keys

d c

In Fax mode, you can press these keys to adjust the ring volume.

a Search/Speed Dial

Lets you look up numbers that are stored in the dialing memory. It also lets you dial stored numbers by pressing a two-digit number.

d or c

Press to scroll backward or forward to a menu selection.

a or b

Press to scroll through the menus and options.

Lets you access the Menu to program your settings in the machine.

Lets you store your settings in the machine.

Clear

Press to cancel the current setting.

6Start keys:

Color Start

Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter2 software).

Black Start

Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black, depending on the scanning setting in the ControlCenter2 software).

7 Stop/Exit

Stops an operation or exits from a menu.

8On/Off

You can turn the machine on or off.

9LCD (liquid crystal display)

Displays messages on the screen to help you set up and use your machine.

Also, you can adjust the angle of the LCD display by lifting it.

Chapter 1

LCD display screen

The LCD shows the current machine status when the machine is idle.

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20:48

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2			3	4	5

1Current Receive Mode

Lets you see the current receive mode.

Fax (Fax only)

F/T (Fax/Tel)

TAD (External TAD)

Mnl (Manual)

2Fax in the machine’s memory

Shows how many received faxes are in the memory.

3Memory Status

Lets you see the available memory in the machine.

4Wireless Status

A four level indicator shows the current wireless signal strength if you are using a wireless connection.


0	Max

5Ink indicator

Lets you see the available ink volume.

Basic Operations

For example to set Mode Timer to 30 Secs.

a Press Menu.

b Press a or b to choose

General Setup.

General Setup

Fax

LAN

Print Reports

Initial Setup

Select & Press OK

c Press OK.

d Press a or b to choose Mode Timer.

General Setup

Mode Timer		2 Mins
Mode Timer		2 Mins
Paper Type		Plain


Paper Size		A4


Volume


Select & Press	OK

e Press OK.

f Press a or b to choose 30 Secs.

General Setup

30 Secs

1Min

2Mins

5 Mins

Select & Press OK

g Press OK.

You can see the current setting on the LCD:

General Setup

Mode Timer		30 Secs
Mode Timer		30 Secs
Paper Type		Plain


Paper Size		A4


Volume
Volume

Select & Press	OK

h Press Stop/Exit.

About fax machines

Custom features

Do you have Voice Mail on the phone line?

If you have Voice Mail on the phone line where you will install your new machine, there is a strong possibility that Voice Mail and the machine may conflict with each other while receiving incoming calls.

Why should there be problems?

Since both the machine and Voice Mail will pick up the call after the number of rings you have set, each of them has the ability to keep the other from receiving calls.

For example, if Voice Mail is set to answer after two rings and your machine is set to answer after four, Voice Mail will stop your machine from receiving faxes.

If you set Voice Mail and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the machine can pass the call back to the other after the call has been answered.

How can you avoid possible problems?

A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line.

Many people with Voice Mail choose another service, which is called ‘Distinctive Ring’, and they are very satisfied with it. (See Distinctive Ring on page 39.)

Another way to avoid possible problems is to replace your Voice Mail with an answering machine. Your Brother machine is designed to work with an answering machine or TAD (telephone answering device).

General Information

(See Connecting an external TAD (telephone answering device) on page 43.)

Fax tones and handshake

When someone is sending a fax, the machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every

4 seconds. You will hear them after you dial and press Black Start or Color Start and they will continue for about 60 seconds after dialing. During that time, the sending machine must begin the ‘handshake’ or connection with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows

Receiving.

If your machine is set to the Fax Only mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, your machine will continue to send the ‘chirps’ for about 40 seconds, and the LCD continues to show Receiving. To cancel receiving, press Stop/Exit.

The fax ‘handshake’ is the time in which the sending machine's CNG tones and the receiving machine's ‘chirps’ overlap. This must be for at least 2 to 4 seconds, so both machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. So it is important for the receiving machine to answer the call in as few rings as possible.

Chapter 1

Note

When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered.

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the machine.

2 Loading documents and paper

Loading documents

Make sure documents written with ink are completely dry.

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF

The ADF can hold up to 10 pages and feeds each sheet individually. Use standard 20 lb

(80 g/m2) paper and always fan the pages before putting them in the ADF.

Recommended environment

Temperature:	68 to 86° F (20 to 30° C)
Humidity:	50% to 70%
Paper:	20 lb LTR (80 g/m2 A4)

Document Sizes Supported

Length:	5.8 to14 in. (147 to 356 mm)
Width:	5.8 to 8.5 in. (147 to 216 mm)
Weight:	17 to 24 lb (64 to 90 g/m2)

How to load documents

CAUTION

a Fan the pages well. Make sure you put

the documents face down, top edge first in the ADF until you feel them touch the feed roller.

b Adjust the paper guides to fit the width of your documents.

c Unfold the ADF Document Output

Support Flap (1).

CAUTION

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

Using the scanner glass

DO NOT pull on the document while it is feeding.

DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

DO NOT use cardboard, newspaper or fabric.

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document Sizes Supported

Length:	Up to 11 in. (297 mm)
Width:	Up to 8.5 in. (216 mm)
Weight:	Up to 4.4 lb (2 kg)

Chapter 2

How to load documents

Note

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

b Using the document guidelines on the left, center the document face down on the scanner glass.

c Close the document cover.

CAUTION

If you are scanning a book or thick document, DO NOT slam the cover or press on it.

Scanning area

The scanning area depends on the settings in the application you are using. The figures below show the areas you cannot scan on paper.

3 4

			2



Usage	Document	Top (1)	Left (3)
	Size	Bottom (2)	Right (4)
Fax	Letter	0.12 in.	0.16 in.
		(3 mm)	(4 mm)

	A4	0.12 in.	0.04 in.
		(3 mm)	(1 mm)

Copy	Letter	0.12 in.	0.12 in.
		(3 mm)	(3 mm)

	A4	0.12 in.	0.12 in.
		(3 mm)	(3 mm)

Scan	Letter	0.12 in.	0.12 in.
		(3 mm)	(3 mm)

	A4	0.12 in.	0 in.
		(3 mm)	(0 mm)

About paper

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use the recommended paper.

When you print on inkjet paper (coated paper), transparencies and glossy paper, be sure to choose the proper media in the ‘Basic’ tab of the printer driver or in the Paper Type setting of the menu (See

Setting the Paper Type on page 21).

When you print on Brother glossy paper, load the instruction sheet included with the glossy paper in the paper tray first, and then put the glossy paper on the instruction sheet.

When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Recommended paper

To get the best print quality, we suggest using Brother paper. (See table below.)

We recommend using ‘3M Transparency Film’ when you print on transparencies.

Brother paper

Paper Type	Item
Letter Plain	BP60PL

Letter Glossy	BP60GLL

Letter Inkjet (Photo Matte)	BP60ML

Loading documents and paper

Handling and using special paper

Store paper in its original packaging, and
keep it sealed. Keep the paper flat and	2
away from moisture, direct sunlight and	2

heat.

The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down.

Avoid touching either side of transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Improper Setup

DO NOT use the following kinds of paper:

•Damaged, curled, wrinkled, or irregularly shaped paper

1 0.08 in. (2 mm) or longer

•Extremely shiny or highly textured paper

•Paper already printed on by a printer

•Paper that cannot be arranged uniformly when stacked

•Paper made with a short grain

Chapter 2

Paper type and size for each operation

Paper Type	Paper Size						Usage
							Fax	Copy	Photo	Printer
									Capture
Cut Paper	Letter	8	1/2 ×			11 in. (216 × 279 mm)	Yes	Yes	Yes	Yes
	A4	8.3		×	11.7 in. (210 × 297 mm)		Yes	Yes	Yes	Yes
	Legal	8	1/2		×	14 in. (216 × 356 mm)	Yes	Yes	–	Yes
	Executive	7 1/4 × 10 1/2 in. (184 × 267 mm)					–	–	–	Yes
	JIS B5	7.2		×	10.1 in. (182 × 257 mm)		–	–	–	Yes
	A5	5.8		×	8.3 in. (148 × 210 mm)		–	Yes	–	Yes
	A6	4.1		×	5.8 in. (105 × 148 mm)		–	–	–	Yes

Cards	Photo	4	× 6 in. (102 × 152 mm)				–	Yes	Yes	Yes
	Photo L	3	1/2 ×			5 in. (89 × 127 mm)	–	–	–	Yes
	Photo 2L	5	× 7 in. (127 × 178 mm)				–	–	Yes	Yes
	Index Card	5	× 8 in. (127 × 203 mm)				–	–	–	Yes
	Post Card 1	3.9		×	5.8 in. (100 × 148 mm)		–	–	–	Yes
	Post Card2	5.8		×	7.9 in. (148 × 200 mm)		–	–	–	Yes
	(Double)

Envelopes	C5	6.4		×	9 in. (162 × 229 mm)		–	–	–	Yes
	Envelope
	DL	4.3		×	8.7 in. (110 × 220 mm)		–	–	–	Yes
	Envelope
	COM-10	4	1/8 ×			9 1/2 in. (105 × 241 mm)	–	–	–	Yes
	Monarch	3	7/8 ×			7 1/2 in. (98 × 191 mm)	–	–	–	Yes
	JE4	4.1		×	9.3 in. (105 × 235 mm)		–	–	–	Yes
	Envelope

Transparencies	Letter	8	1/2 ×			11 in. (216 × 279 mm)	–	Yes	–	Yes
	A4	8.3		×	11.7 in. (210 × 297 mm)		–	Yes	–	Yes

+ 141 hidden pages